Common use of THE PROCEDURE FOR DISPUTE RESOLUTION Clause in Contracts

THE PROCEDURE FOR DISPUTE RESOLUTION. ‌ 23.1 If any conflict situation arises when the Client reasonably believes that the Company as a result of any action or failure to act has breached one or more of the terms of the Operative Agreements, the Client has the right to lodge a complaint with the Company within 5 (Five) working days after the occurrence of the event. 23.1.1 To file any complaint, the Client shall fill in the Complaint form in their MyAlpari. The complaint shall include: a) name and surname of the Client (or company name if the Client is a legal entity); b) Client’s login in the trading platform; c) details of when the conflict first arose (date and time in the trading platform time zone); d) ticket of the position and/or Pending Order; e) description of the disputed situation with references to the appropriate clause(s) of these Terms of Business which the Client believes to have been breached. 23.1.2 The complaint must not include: a) emotional description/assessment of the conflict situation; b) offensive language; c) obscenities; d) threats. 23.2 The Company has the right to dismiss a complaint in the event it does not comply with the requirements set out above. 23.3 Disputes not mentioned in the Operative Agreements are resolved in accordance with the common market practice and at the sole discretion of the Company. 23.4 If the Quotes Flow has been interrupted due to a software and/or hardware failure, all decisions in regard to the Dispute shall be made on a basis of the live Server’s Quotes Base synchronized in accordance with the Terms of Business. 23.5 The Company shall not be liable to the Client if for any reason the Client has received less profit than the Client had hoped for or has incurred a loss as a result of an uncomplete action which the Client had intended to complete. 23.6 The Company shall not be liable to the Client in regard to any indirect, consequential or non- financial damage (emotional distress, etc.). 23.7 The Company reserves the right to independently launch an inquiry or to resolve a dispute in accordance with these Terms of Business. In such cases, the maximum time period for considering a dispute and taking steps towards its resolution is 5 days. However, in some cases, this period may be extended. 23.8 In the case of irregular quotes from liquidity providers, the Company reserves the right to limit trading to Close Only mode (only the closing of positions is available) on the respective instruments without prior warning. 23.9 The Company reserves the right, at its sole discretion, and without prior warning, to block the Orders to a trading account sent by an Expert Advisor. 23.10 The Server Log-File is the most reliable source of information in case of any Dispute. The Server Log-File has absolute priority over other arguments including the Client Terminal Log-File as the Client Terminal Log-File does not register every stage of the execution of the Client’s Instructions and Requests. 23.11 If the Server Log-File has not recorded the relevant information to which the Client refers, the argument based on this reference may not be considered. 23.12 The Company may indemnify the Client by: a) crediting/debiting the Client’s Trading Account: this correcting entry will have an explanatory narrative; and/or b) reopening erroneously closed positions; and/or c) deleting erroneously opened positions or placed Orders. 23.13 The Company has the right to choose the method of Dispute resolution at its sole discretion. 23.14 The Compliance Department shall consider any Client’s complaint or Dispute and endeavor to investigate any Dispute or complaint as soon as reasonably practicable. All complaints will be considered within 5 (five) Business Days from the day the complaint is received. In certain situations, this deadline may be extended.

THE PROCEDURE FOR DISPUTE RESOLUTION. ‌ 23.1 If any conflict situation arises when the Client reasonably believes that the Company as a result of any action or failure to act has breached one or more of the terms of the Operative Agreements, the Client has the right to lodge a complaint with the Company within 5 (Five) working days after the occurrence of the event. 23.1.1 To file any complaint, the Client shall fill in the Complaint form in their MyAlpari. The complaint shall include: a) name and surname of the Client (or company name if the Client is a legal entity); b) Client’s login in the trading platform; c) details of when the conflict first arose (date and time in the trading platform time zone); d) ticket of the position and/or Pending Order; e) description of the disputed situation with references to the appropriate clause(s) of these Terms of Business which the Client believes to have been breached. 23.1.2 The complaint must not include: a) emotional description/assessment of the conflict situation; b) offensive language; c) obscenities; d) threats. 23.2 The Company has the right to dismiss a complaint in the event case it does not comply with the requirements set out above. 23.3 Disputes not mentioned in the Operative Agreements are resolved in accordance with the common market practice and at the sole discretion of the Company. 23.4 If the Quotes Flow has been interrupted due to a software and/or hardware failure, all decisions in regard to the Dispute shall be made on a basis of the live Server’s Quotes Base synchronized in accordance with the Terms of Business. 23.5 The Company shall not be liable to the Client if for any reason the Client has received less profit than the Client had hoped for or has incurred a loss as a result of an uncomplete uncompleted action which the Client had intended to complete. 23.6 The Company shall not be liable to the Client in regard to any indirect, consequential or non- non‐ financial damage (emotional distress, etc.). 23.7 The Company reserves the right to independently launch an inquiry or to resolve a dispute in accordance with these Terms of Business. In such cases, the maximum time period for considering a dispute and taking steps towards its resolution is 5 days. However, in some cases, this period may be extended. 23.8 In the case of irregular quotes from liquidity providers, the Company reserves the right to limit trading to Close Only mode (only the closing of positions is available) on the respective instruments without prior warning. 23.9 The Company reserves the right, at its sole discretion, and without prior warning, to block the Orders to on a trading account sent by an Expert Advisor. 23.10 The Server Log-File Log‐File is the most reliable source of information in a case of any Dispute. The Server Log-File Log‐File has the absolute priority over other arguments including the Client Terminal Log-File Log‐File as the Client Terminal Log-File Log‐File does not register every stage of the execution of the Client’s Instructions and Requests. 23.11 If the Server Log-File Log‐File has not recorded the relevant information to which the Client refers, the argument based on this reference may not be considered. 23.12 The Company may indemnify the Client by: a) crediting/debiting the Client’s Trading Account: this correcting entry will have an explanatory narrative; and/or b) reopening erroneously closed positions; and/or c) deleting erroneously opened positions or placed Orders. 23.13 The Company has the right to choose the method of Dispute resolution at its sole discretion. 23.14 The Compliance Department shall consider any Client’s complaint or Dispute and endeavor to investigate any Dispute or complaint as soon as reasonably practicable. All complaints will be considered within 5 (five) Business Days from the day the complaint is received. In certain situations, this deadline may be extended.

THE PROCEDURE FOR DISPUTE RESOLUTION. ‌ 23.1 If any conflict situation arises when the Client reasonably believes that the Company as a result of any action or failure to act has breached one or more of the terms of the Operative Agreements, the Client has the right to lodge a complaint with the Company within 5 (Five) working days after the occurrence of the event. 23.1.1 To file any complaint, the Client shall fill in the Complaint form in their MyAlpari. The complaint shall include: a) name and surname of the Client (or company name if the Client is a legal entity); b) Client’s login in the trading platform; c) details of when the conflict first arose (date and time in the trading platform time zone); d) ticket of the position and/or Pending Order; e) description of the disputed situation with references to the appropriate clause(s) of these Terms of Business which the Client believes to have been breached. 23.1.2 The complaint must not include: a) emotional description/assessment of the conflict situation; b) offensive language; c) obscenities; d) threats. 23.2 The Company has the right to dismiss a complaint in the event it does not comply with the requirements set out above. 23.3 Disputes not mentioned in the Operative Agreements are resolved in accordance with the common market practice and at the sole discretion of the Company. 23.4 If the Quotes Flow has been interrupted due to a software and/or hardware failure, all decisions in regard to the Dispute shall be made on a basis of the live Server’s Quotes Base synchronized in accordance with the Terms of Business. 23.5 The Company shall not be liable to the Client if for any reason the Client has received less profit than the Client had hoped for or has incurred a loss as a result of an uncomplete action which the Client had intended to complete. 23.6 The Company shall not be liable to the Client in regard to any indirect, consequential or non- non‐ financial damage (emotional distress, etc.). 23.7 The Company reserves the right to independently launch an inquiry or to resolve a dispute in accordance with these Terms of Business. In such cases, the maximum time period for considering a dispute and taking steps towards its resolution is 5 days. However, in some cases, this period may be extended. 23.8 In the case of irregular quotes from liquidity providers, the Company reserves the right to limit trading to Close Only mode (only the closing of positions is available) on the respective instruments without prior warning. 23.9 The Company reserves the right, at its sole discretion, and without prior warning, to block the Orders to on a trading account sent by an Expert Advisor. 23.10 The Server Log-File Log‐File is the most reliable source of information in case of any Dispute. The Server Log-File Log‐File has absolute priority over other arguments including the Client Terminal Log-File Log‐File as the Client Terminal Log-File Log‐File does not register every stage of the execution of the Client’s Instructions and Requests. 23.11 If the Server Log-File Log‐File has not recorded the relevant information to which the Client refers, the argument based on this reference may not be considered. 23.12 The Company may indemnify the Client by: a) crediting/debiting the Client’s Trading Account: this correcting entry will have an explanatory narrative; and/or b) reopening erroneously closed positions; and/or c) deleting erroneously opened positions or placed Orders. 23.13 The Company has the right to choose the method of Dispute resolution at its sole discretion. 23.14 The Compliance Department shall consider any Client’s complaint or Dispute and endeavor to investigate any Dispute or complaint as soon as reasonably practicable. All complaints will be considered within 5 (five) Business Days from the day the complaint is received. In certain situations, this deadline may be extended.

THE PROCEDURE FOR DISPUTE RESOLUTION. ‌ 23.1 If any conflict situation arises when the Client reasonably believes that the Company as a result of any action or failure to act has breached one or more of the terms of the Operative Agreements, the Client has the right to lodge a complaint with the Company within 5 (Five) working days after the occurrence of the event. 23.1.1 To file any complaint, the Client shall fill in the Complaint form in their MyAlpari. The complaint shall include: a) name and surname of the Client (or company name if the Client is a legal entity); b) Client’s login in the trading platform; c) details of when the conflict first arose (date and time in the trading platform time zone); d) ticket of the position and/or Pending Order; e) description of the disputed situation with references to the appropriate clause(s) of these Terms of Business which the Client believes to have been breached. 23.1.2 The complaint must not include: a) emotional description/assessment of the conflict situation; b) offensive language; c) obscenities; d) threats. 23.2 The Company has the right to dismiss a complaint in the event it does not comply with the requirements set out above. 23.3 Disputes not mentioned in the Operative Agreements are resolved in accordance with the common market practice and at the sole discretion of the Company. 23.4 If the Quotes Flow has been interrupted due to a software and/or hardware failure, all decisions in regard to the Dispute shall be made on a basis of the live Server’s Quotes Base synchronized in accordance with the Terms of Business. 23.5 The Company shall not be liable to the Client if for any reason the Client has received less profit than the Client had hoped for or has incurred a loss as a result of an uncomplete action which the Client had intended to complete. 23.6 The Company shall not be liable to the Client in regard to any indirect, consequential or non- non‐ financial damage (emotional distress, etc.). 23.7 The Company reserves the right to independently launch an inquiry or to resolve a dispute in accordance with these Terms of Business. In such cases, the maximum time period for considering a dispute and taking steps towards its resolution is 5 days. However, in some cases, this period may be extended. 23.8 In the case of irregular quotes from liquidity providers, the Company reserves the right to limit trading to Close Only mode (only the closing of positions is available) on the respective instruments without prior warning. 23.9 The Company reserves the right, at its sole discretion, and without prior warning, to block the Orders to a trading account sent by an Expert Advisor. 23.10 The Server Log-File Log‐File is the most reliable source of information in case of any Dispute. The Server Log-File Log‐File has absolute priority over other arguments including the Client Terminal Log-File Log‐File as the Client Terminal Log-File Log‐File does not register every stage of the execution of the Client’s Instructions and Requests. 23.11 If the Server Log-File Log‐File has not recorded the relevant information to which the Client refers, the argument based on this reference may not be considered. 23.12 The Company may indemnify the Client by: a) crediting/debiting the Client’s Trading Account: this correcting entry will have an explanatory narrative; and/or b) reopening erroneously closed positions; and/or c) deleting erroneously opened positions or placed Orders. 23.13 The Company has the right to choose the method of Dispute resolution at its sole discretion. 23.14 The Compliance Department shall consider any Client’s complaint or Dispute and endeavor to investigate any Dispute or complaint as soon as reasonably practicable. All complaints will be considered within 5 (five) Business Days from the day the complaint is received. In certain situations, this deadline may be extended.

THE PROCEDURE FOR DISPUTE RESOLUTION. ‌ 23.1 If any conflict situation arises when the Client reasonably believes that the Company as a result of any action or failure to act has breached one or more of the terms of the Operative Agreements, the Client has the right to lodge a complaint with the Company within 5 (Five) working days after the occurrence of the event. 23.1.1 To file any complaint, the Client shall fill in the Complaint form in their MyAlpari. The complaint shall include: a) name and surname of the Client (or company name if the Client is a legal entity); b) Client’s login in the trading platform; c) details of when the conflict first arose (date and time in the trading platform time zone); d) ticket of the position and/or Pending Order; e) description of the disputed situation with references to the appropriate clause(s) of these Terms of Business which the Client believes to have been breached. 23.1.2 The complaint must not include: a) emotional description/assessment of the conflict situation; b) offensive language; c) obscenities; d) threats. 23.2 The Company has the right to dismiss a complaint in the event case it does not comply with the requirements set out above. 23.3 Disputes not mentioned in the Operative Agreements are resolved in accordance with the common market practice and at the sole discretion of the Company. 23.4 If the Quotes Flow has been interrupted due to a software and/or hardware failure, all decisions in regard to the Dispute shall be made on a basis of the live Server’s Quotes Base synchronized in accordance with the Terms of Business. 23.5 The Company shall not be liable to the Client if for any reason the Client has received less profit than the Client had hoped for or has incurred a loss as a result of an uncomplete uncompleted action which the Client had intended to complete. 23.6 The Company shall not be liable to the Client in regard to any indirect, consequential or non- financial non‐financial damage (emotional distress, etc.). 23.7 The Company reserves the right to independently launch an inquiry or to resolve a dispute in accordance with these Terms of Business. In such cases, the maximum time period for considering a dispute and taking steps towards its resolution is 5 days. However, in some cases, this period may be extended. 23.8 In the case of irregular quotes from liquidity providers, the Company reserves the right to limit trading to Close Only mode (only the closing of positions is available) on the respective instruments without prior warning. 23.9 The Company reserves the right, at its sole discretion, and without prior warning, to block the Orders to on a trading account sent by an Expert Advisor. 23.10 The Server Log-File Log‐File is the most reliable source of information in a case of any Dispute. The Server Log-File Log‐File has the absolute priority over other arguments including the Client Terminal Log-File Log‐File as the Client Terminal Log-File Log‐File does not register every stage of the execution of the Client’s Instructions and Requests. 23.11 If the Server Log-File Log‐File has not recorded the relevant information to which the Client refers, the argument based on this reference may not be considered. 23.12 The Company may indemnify the Client by: a) crediting/debiting the Client’s Trading Account: this correcting entry will have an explanatory narrative; and/or b) reopening erroneously closed positions; and/or c) deleting erroneously opened positions or placed Orders. 23.13 The Company has the right to choose the method of Dispute resolution at its sole discretion. 23.14 The Compliance Department shall consider any Client’s complaint or Dispute and endeavor to investigate any Dispute or complaint as soon as reasonably practicable. All complaints will be considered within 5 (five) Business Days from the day the complaint is received. In certain situations, this deadline may be extended.

THE PROCEDURE FOR DISPUTE RESOLUTION. ‌ 23.1 If any conflict situation arises when the Client reasonably believes that the Company as a result of any action or failure to act has breached one or more of the terms of the Operative Agreements, the Client has the right to lodge a complaint with the Company within 5 (Five) working days after the occurrence of the event. 23.1.1 23.2.1 To file any complaint, the Client shall fill in the Complaint form in their MyAlpari. The complaint shall include: a) name and surname of the Client (or company name if the Client is a legal entity); b) Client’s login in the trading platform; c) details of when the conflict first arose (date and time in the trading platform time zone); d) ticket of the position and/or Pending Order; e) description of the disputed situation with references to the appropriate clause(s) of these Terms of Business which the Client believes to have been breached. 23.1.2 23.2.2 The complaint must not include: a) emotional description/assessment of the conflict situation; b) offensive language; c) obscenities; d) threats. 23.2 The Company has the right to dismiss a complaint in the event case it does not comply with the requirements set out above. 23.3 Disputes not mentioned in the Operative Agreements are resolved in accordance with the common market practice and at the sole discretion of the Company. 23.4 If the Quotes Flow has been interrupted due to a software and/or hardware failure, all decisions in regard to the Dispute shall be made on a basis of the live Server’s Quotes Base synchronized in accordance with the Terms of Business. 23.5 The Company shall not be liable to the Client if for any reason the Client has received less profit than the Client had hoped for or has incurred a loss as a result of an uncomplete uncompleted action which the Client had intended to complete. 23.6 The Company shall not be liable to the Client in regard to any indirect, consequential or non- financial non‐financial damage (emotional distress, etc.). 23.7 The Company reserves the right to independently launch an inquiry or to resolve a dispute in accordance with these Terms of Business. In such cases, the maximum time period for considering a dispute and taking steps towards its resolution is 5 days. However, in some cases, this period may be extended. 23.8 In the case of irregular quotes from liquidity providers, the Company reserves the right to limit trading to Close Only mode (only the closing of positions is available) on the respective instruments without prior warning. 23.9 The Company reserves the right, at its sole discretion, and without prior warning, to block the Orders to on a trading account sent by an Expert Advisor. 23.10 The Server Log-File Log‐File is the most reliable source of information in a case of any Dispute. The Server Log-File Log‐File has the absolute priority over other arguments including the Client Terminal Log-File Log‐File as the Client Terminal Log-File Log‐File does not register every stage of the execution of the Client’s Instructions and Requests. 23.11 If the Server Log-File Log‐File has not recorded the relevant information to which the Client refers, the argument based on this reference may not be considered. 23.12 The Company may indemnify the Client by: a) crediting/debiting the Client’s Trading Account: this correcting entry will have an explanatory narrative; and/or b) reopening erroneously closed positions; and/or c) deleting erroneously opened positions or placed Orders. 23.13 The Company has the right to choose the method of Dispute resolution at its sole discretion. 23.14 The Compliance Department shall consider any Client’s complaint or Dispute and endeavor to investigate any Dispute or complaint as soon as reasonably practicable. All complaints will be considered within 5 (five) Business Days from the day the complaint is received. In certain situations, this deadline may be extended.

THE PROCEDURE FOR DISPUTE RESOLUTION. ‌ 23.1 If any conflict situation arises when the Client reasonably believes that the Company as a result of any action or failure to act has breached one or more of the terms of the Operative Agreements, the Client has the right to lodge a complaint with the Company within 5 (Five) working days after the occurrence of the event. 23.1.1 23.2.1 To file any complaint, the Client shall fill in the Complaint form in their MyAlpariprofile. The complaint shall include: a) name and surname of the Client (or company name if the Client is a legal entity); b) Client’s login in the trading platform; c) details of when the conflict first arose (date and time in the trading platform time zone); d) ticket of the position and/or Pending Order; e) description of the disputed situation with references to the appropriate clause(s) of these Terms of Business which the Client believes to have been breached. 23.1.2 23.2.2 The complaint must not include: a) emotional description/assessment of the conflict situation; b) offensive language; c) obscenities; d) threats. 23.2 The Company has the right to dismiss a complaint in the event case it does not comply with the requirements set out above. 23.3 Disputes not mentioned in the Operative Agreements are resolved in accordance with the common market practice and at the sole discretion of the Company. 23.4 If the Quotes Flow has been interrupted due to a software and/or hardware failure, all decisions in regard to the Dispute shall be made on a basis of the live Server’s Quotes Base synchronized in accordance with the Terms of Business. 23.5 The Company shall not be liable to the Client if for any reason the Client has received less profit than the Client had hoped for or has incurred a loss as a result of an uncomplete uncompleted action which the Client had intended to complete. 23.6 The Company shall not be liable to the Client in regard to any indirect, consequential or non- non‐ financial damage (emotional distress, etc.). 23.7 The Company reserves the right to independently launch an inquiry or to resolve a dispute in accordance with these Terms of Business. In such cases, the maximum time period for considering a dispute and taking steps towards its resolution is 5 days. However, in some cases, this period may be extended. 23.8 In the case of irregular quotes from liquidity providers, the Company reserves the right to limit trading to Close Only mode (only the closing of positions is available) on the respective instruments without prior warning. 23.9 The Company reserves the right, at its sole discretion, and without prior warning, to block the Orders to on a trading account sent by an Expert Advisor. 23.10 The Server Log-File Log‐File is the most reliable source of information in a case of any Dispute. The Server Log-File Log‐File has the absolute priority over other arguments including the Client Terminal Log-File Log‐File as the Client Terminal Log-File Log‐File does not register every stage of the execution of the Client’s Instructions and Requests. 23.11 If the Server Log-File Log‐File has not recorded the relevant information to which the Client refers, the argument based on this reference may not be considered. 23.12 The Company may indemnify the Client by: a) crediting/debiting the Client’s Trading Account: this correcting entry will have an explanatory narrative; and/or b) reopening erroneously closed positions; and/or c) deleting erroneously opened positions or placed Orders. 23.13 The Company has the right to choose the method of Dispute resolution at its sole discretion. 23.14 The Compliance Department shall consider any Client’s complaint or Dispute and endeavor to investigate any Dispute or complaint as soon as reasonably practicable. All complaints will be considered within 5 (five) Business Days from the day the complaint is received. In certain situations, this deadline may be extended.

THE PROCEDURE FOR DISPUTE RESOLUTION. ‌ 23.1 22.1 If any conflict situation arises when the Client reasonably believes that the Company as a result of any action or failure to actionor failureto act has breached one or oneor more of the terms of termsof the Operative Agreements, the Client has the right to lodge a complaint with the Company within 5 (Five) working days after the occurrence of the event. 23.1.1 22.1.1 To file any complaint, the Client shall fill in the Complaint form in their MyAlpariMyiXBROKER. The complaint shall include: a) name and surname of the Client (or company name if the Client is a legal entity); b) Client’s login in the trading platform; c) details of when the conflict first arose (date and time in the trading platform time zone); d) ticket of the position and/or Pending Order; e) description of the disputed situation with references to the appropriate clause(s) of these Terms of Business which the Client believes to have been breached. 23.1.2 22.1.2 The complaint must not include: a) emotional description/assessment of the conflict situation; b) offensive language; c) obscenities; d) threats. 23.2 22.2 The Company has the right to dismiss a complaint in the event it does not comply with the requirements set out above. 23.3 22.3 Disputes not mentioned in the Operative Agreements are resolved in accordance with the common market practice and at the sole discretion of the Company. 23.4 22.4 If the Quotes Flow has been interrupted due to a software and/or hardware failure, all decisions in regard to the Dispute shall be made on a basis of the live Server’s Quotes Base synchronized in accordance with the Terms of Business. 23.5 22.5 The Company shall not be liable to the Client if for any reason the Client has received less profit than the Client had hoped for or has incurred a loss as a result of an uncomplete action which the Client had intended to complete. 23.6 22.6 The Company shall not be liable to the Client in regard to any indirect, consequential or non- financial damage (emotional distress, etc.). 23.7 22.7 The Company reserves the right to independently launch an inquiry or to resolve a dispute in accordance with these Terms of withtheseTermsof Business. In such cases, the maximum themaximum time period for considering a dispute and taking steps towards its resolution is 5 days. However, in some cases, this period may be extended. 23.8 22.8 In the case of irregular quotes from liquidity providers, the Company reserves the right to limit trading to Close Only mode (only the closing of positions is available) on the respective instruments without prior warning. 23.9 22.9 The Company reserves the right, at its sole discretion, and without prior warning, to block the Orders to a trading account sent by an Expert Advisor. 23.10 22.10 The Server Log-File is the most reliable source of information in case of any Dispute. The Server Log-File has absolute priority over other arguments including the Client Terminal Log-File as the Client Terminal Log-File does not register every stage of the execution of the Client’s Instructions and RequestsandRequests. 23.11 22.11 If the Server Log-File has not recorded the relevant information to which the Client refers, the argument based on this reference may not be considered. 23.12 22.12 The Company may indemnify the Client by: a) crediting/debiting the Client’s Trading Account: this correcting entry will have an explanatory narrative; and/or b) reopening erroneously closed positions; and/or c) deleting erroneously opened positions or placed Orders. 23.13 22.13 The Company has the right to choose the method of Dispute resolution at its sole discretion. 23.14 22.14 The Compliance Department shall consider any Client’s complaint or Dispute and endeavor to investigate any Dispute or complaint as soon as reasonably practicable. All complaints will be considered within 5 (five) Business Days from the day the complaint is received. In certain situations, this deadline may be extended.