Things we must do. before disconnecting your gas supply Unpaid bills (a) give you a reminder notice not less than 14 business days from the date that we issued you the bill advising you that payment is overdue and requiring payment by a specified date (which will be not less than 20 business days after the date that we issued you the bill); and (b) if you still have not paid us by the time indicated in the reminder notice, then give you a disconnection warning not less than 22 business days from the date that we issued you the bill, advising you that we will disconnect you on a day that is at least 10 business days after we give you the disconnection warning; and (c) not disconnect you until at least 1 business day after the date that we say we will disconnect your gas supply in the disconnection warning; (d) use our best endeavours to contact you; and (e) if you are paying a residential standard price: (1) offer you a payment plan or alternative payment plan; and (2) give you information in accordance with clause 6.5; and (f) if you are paying a business standard price, offer to extend the due date for payment on terms and conditions (including the payment of interest). We will not disconnect you unless: (a) you have not accepted our offer under either clause 11.7(e) or (f) within the specified period (which must be at least 5 business days); or (b) you have accepted our offer but not have not taken reasonable action towards settling the debt within the specified time. (which must be at least 5 business days). For more information about your options if you have payment difficulties, refer to your bill, visit our website or call our customer service centre. If we wish to disconnect your gas supply because you fail to give us or the network operator access to the premisesmeter, we will: (i) only disconnect you if you have denied access for the purposes of reading the (ii) giveonly disconnect you a if each time access was denied we gave you 5 business days notice in writing: (1) advising you of the next date or timeframe of a scheduled meter reading at the premises; and (2) requesting access to the meter at the premises each time access was deniedfor the purpose of the scheduled meter reading; and (3) advising you of our ability to arrange disconnection if you fail to provide access to the meter; and
Appears in 2 contracts
Sources: Standard Gas Contract, Standard Gas Contract
Things we must do. before disconnecting your gas supply Unpaid billselectricity supply
(a) give you a reminder notice not less than 14 13 business days from the date that we issued sent you the bill advising you that payment is overdue and requiring payment by a specified date (which will be not less than 20 business days after the date that we issued you the bill)▇▇▇▇; and
(b) if you still have not paid us by the time indicated in after the reminder notice, then give you a disconnection warning not less than 22 18 business days from the date that we issued sent you the bill▇▇▇▇, advising you that we will disconnect you on a day that is at least 10 5 business days after we give the date you are deemed to receive the disconnection warning; and
(c) not disconnect you until at least 1 business day after the date that we say we will disconnect your gas electricity supply in the disconnection warning;
(d) use our best endeavours to contact you; and
(e) if you are paying a residential standard price:
(1) offer you a payment plan or alternative payment plan; and
(2) give you information in accordance with clause 6.5; and
(f) if you are paying a business standard price, offer to extend the due date for payment on terms and conditions (including the payment of interest). We will not disconnect you unless:
(a) you have not accepted our offer under either clause 11.7(e) or (f) within the specified period (which must be at least 5 business days); or
(b) you have accepted our offer but not have not taken reasonable action towards settling the debt within the specified time. (which must be at least 5 business days). For more information about your options if you have payment difficulties, refer to your bill, visit our website or call our customer service centre. If we wish to disconnect your gas electricity supply because you fail to give us or the network operator Western Power Networks access to the premisesmetermeter at the premises, we will:
(id) only disconnect you if you have denied deny access for the purposes of reading theat least 12 consecutive months; and
(iie) giveonly disconnect give you a if each time access was denied we gave you at least 5 business days notice in writingdays’ written notice:
(1) advising you of the next date or timeframe of a scheduled meter reading at the premises; and
(2) requesting access to the meter at the premises each time access was deniedfor for the purpose of the scheduled meter reading; and
(3) advising you of our ability to arrange disconnection if you fail to provide access to the meter; and
(f) use our best endeavours to contact you; and
(g) give you an opportunity to offer reasonable alternative access arrangements; and
(h) if you still have not given us or Western Power Networks access, give you a disconnection warning advising you that we will disconnect you on a day that is at least 5 business days from the day you are deemed to receive the disconnection warning. Unless you have requested us to disconnect your electricity supply or we are required to disconnect your electricity supply due to an emergency, we will not arrange for disconnection:
(i) if you have made a complaint directly related to the reason for disconnection to us, Western Power Networks, the electricity ombudsman (as defined in the code of conduct) or another external dispute resolution body and that complaint has not been resolved; or
(j) after 3.00pm Monday to Thursday; or
(k) after 12.00 noon on a Friday; or
(l) on a Saturday, Sunday, public holiday or on the business day before a public holiday except where Western Power Networks has arranged for a planned interruption under clause 12.2, unless
(m) you are a business customer; and
(n) your normal trading hours fall within the time frames set out in paragraphs (j), (k) or (l) and do not fall within any other time period; and
(o) it is not practicable for us or Western Power Networks to arrange for disconnection at any other time.
Appears in 2 contracts
Sources: Electricity Agreement, Standard Electricity Agreement
Things we must do. before disconnecting your gas supply Unpaid billselectricity supply
(a) give you a reminder notice not less than 14 13 business days from the date that we issued sent you the bill advising you that payment is overdue and requiring payment by a specified date (which will be not less than 20 business days after the date that we issued you the bill)▇▇▇▇; and
(b) if you still have not paid us by the time indicated in after the reminder notice, then give you a disconnection warning not less than 22 18 business days from the date that we issued sent you the bill▇▇▇▇, advising you that we will disconnect you on a day that is at least 10 5 business days after we give the date you are deemed to receive the disconnection warning; and
(c) not disconnect you until at least 1 business day after the date that we say we will disconnect your gas electricity supply in the disconnection warning;
(d) use our best endeavours to contact you; and
(e) if you are paying a residential standard price:
(1) offer you a payment plan or alternative payment plan; and
(2) give you information in accordance with clause 6.5; and
(f) if you are paying a business standard price, offer to extend the due date for payment on terms and conditions (including the payment of interest). We will not disconnect you unless:
(a) you have not accepted our offer under either clause 11.7(e) or (f) within the specified period (which must be at least 5 business days); or
(b) you have accepted our offer but not have not taken reasonable action towards settling the debt within the specified time. (which must be at least 5 business days). For more information about your options if you have payment difficulties, refer to your bill, visit our website or call our customer service centre. If we wish to disconnect your gas electricity supply because you fail to give us or the network operator Western Power Networks access to the premisesmetermeter at the premises, we will:
(id) only disconnect you if you have denied deny access for the purposes of reading theat least 12 consecutive months; and
(iie) giveonly disconnect give you a if each time access was denied we gave you at least 5 business days notice in writingdays’ written notice:
(1) advising you of the next date or timeframe of a scheduled meter reading at the premises; and
(2) requesting access to the meter at the premises each time access was deniedfor for the purpose of the scheduled meter reading; and
(3) advising you of our ability to arrange disconnection if you fail to provide access to
(f) use our best endeavours to contact you; and
(g) give you an opportunity to offer reasonable alternative access arrangements; and
(h) if you still have not given us or Western Power Networks access, give you a disconnection warning advising you that we will disconnect you on a day that is at least 5 business days from the day you are deemed to receive the disconnection warning. Unless you have requested us to disconnect your electricity supply or we are required to disconnect your electricity supply due to an emergency, we will not arrange for disconnection:
(i) if you have made a complaint directly related to the meterreason for disconnection to us, Western Power Networks, the electricity ombudsman (as defined in the code of conduct) or another external dispute resolution body and that complaint has not been resolved;
(j) after 3.00pm Monday to Thursday;
(k) after 12.00 noon on a Friday; or
(l) on a Saturday, Sunday, public holiday or on the business day before a public holiday except where Western Power Networks has arranged for a planned interruption under clause 12.2, unless
(m) you are a business customer; and
(n) your normal trading hours fall within the time frames set out in paragraphs (j), (k) or (l) and do not fall within any other time period; and
(o) it is not practicable for us or Western Power Networks to arrange for disconnection at any other time.
Appears in 1 contract
Sources: Standard Electricity Agreement
Things we must do. before disconnecting your gas supply Unpaid billselectricity supply
(a) give you a reminder notice not less than 14 13 business days from the date that we issued you the bill advising you that payment is overdue and requiring payment by a specified date (which will be not less than 20 business days after the date that we issued sent you the bill); and
(b) if you still have not paid us by the time indicated in after the reminder notice, then give you a disconnection warning not less than 22 18 business days from the date that we issued sent you the bill, advising you that we will disconnect you on a day that is at least 10 5 business days after we give the date you are deemed to receive the disconnection warning; and
(c) not disconnect you until at least 1 business day after the date that we say we will disconnect your gas electricity supply in the disconnection warning;
(d) use our best endeavours to contact you; and
(e) if you are paying a residential standard price:
(1) offer you a payment plan or alternative payment plan; and
(2) give you information in accordance with clause 6.5; and
(f) if you are paying a business standard price, offer to extend the due date for payment on terms and conditions (including the payment of interest). We will not disconnect you unless:
(a) you have not accepted our offer under either clause 11.7(e) or (f) within the specified period (which must be at least 5 business days); or
(b) you have accepted our offer but not have not taken reasonable action towards settling the debt within the specified time. (which must be at least 5 business days). For more information about your options if you have payment difficulties, refer to your bill, visit our website or call our customer service centre. If we wish to disconnect your gas electricity supply because you fail to give us or the network operator Western Power Networks access to the premisesmetermeter at the premises, we will:
(id) only disconnect you if you have denied deny access for the purposes of reading theat least 12 consecutive months; and
(iie) giveonly disconnect give you a if each time access was denied we gave you at least 5 business days notice in writingdays’ written notice:
(1) advising you of the next date or timeframe of a scheduled meter reading at the premises; and
(2) requesting access to the meter at the premises each time access was deniedfor for the purpose of the scheduled meter reading; and
(3) advising you of our ability to arrange disconnection if you fail to provide access to
(f) use our best endeavours to contact you; and
(g) give you an opportunity to offer reasonable alternative access arrangements; and
(h) if you still have not given us or Western Power Networks access, give you a disconnection warning advising you that we will disconnect you on a day that is at least 5 business days from the day you are deemed to receive the disconnection warning. Unless you have requested us to disconnect your electricity supply or we are required to disconnect your electricity supply due to an emergency, we will not arrange for disconnection:
(i) if you have made a complaint directly related to the meterreason for disconnection to us, Western Power Networks, the electricity ombudsman (as defined in the code of conduct) or another external dispute resolution body and that complaint has not been resolved;
(j) after 3.00pm Monday to Thursday;
(k) after 12.00 noon on a Friday; or
(l) on a Saturday, Sunday, public holiday or on the business day before a public holiday except where Western Power Networks has arranged for a planned interruption under clause 12.2, unless
(m) you are a business customer; and
(n) your normal trading hours fall within the time frames set out in paragraphs (j), (k) or (l) and do not fall within any other time period; and
(o) it is not practicable for us or Western Power Networks to arrange for disconnection at any other time.
Appears in 1 contract
Sources: Standard Electricity Agreement
Things we must do. before disconnecting your gas supply Unpaid billselectricity supply
(a) give you a reminder notice not less than 14 15 business days from the date that we issued you the bill advising you that payment is overdue and requiring payment by a specified date (which will be not less than 20 business days after the date that we issued sent you the bill); and
(b) use our best endeavours to contact you to advise of the proposed disconnection; and
(c) if you still have not paid us by the time indicated in after the reminder notice, then give you a disconnection warning not less than 22 20 business days from the date that we issued sent you the bill, advising you that we will may disconnect you on or after a day that is at least 10 5 business days after we give the date you are deemed to receive the disconnection warning; and
(cd) not disconnect you until at least 1 business day after the date that we say we will may disconnect your gas electricity supply in the disconnection warning;
(d) use our best endeavours to contact you; and
(e) if you are paying a residential standard price:
(1) offer you a payment plan or alternative payment plan; and
(2) give you information in accordance with clause 6.5; and
(f) if you are paying a business standard price, offer to extend the due date for payment on terms and conditions (including the payment of interest). We will not disconnect you unless:
(a) you have not accepted our offer under either clause 11.7(e) or (f) within the specified period (which must be at least 5 business days); or
(b) you have accepted our offer but not have not taken reasonable action towards settling the debt within the specified time. (which must be at least 5 business days). For more information about your options if you have payment difficulties, refer to your bill, visit our website or call our customer service centre. If we wish to disconnect your gas electricity supply because you fail to give us or the network operator Western Power Networks access to the premisesmetermeter at the premises, we will:
(ie) only disconnect you if you have denied deny access for the purposes of reading theat least 9 consecutive months; and
(iif) giveonly disconnect give you at least a if each time access was denied we gave you 5 business days notice in writingdays’ written notice:
(1) advising you of the next date or timeframe of a scheduled meter reading at the premises; and
(2) requesting access to the meter at the premises each time access was deniedfor for the purpose of the scheduled meter reading; and
(3) advising you of our ability to arrange disconnection if you fail to provide access to the meter; and
(g) use our best endeavours to contact you; and
(h) give you an opportunity to offer reasonable alternative access arrangements; and
(i) if you still have not given us or Western Power Networks access, give you a disconnection warning advising you that we will disconnect you on a day that is at least 5 business days from the day you are deemed to receive the disconnection warning. Unless you have requested us to disconnect your electricity supply or we are required to disconnect your electricity supply due to an emergency, we will not arrange for disconnection:
(j) if you have made a complaint directly related to the reason for disconnection to us, Western Power Networks, the electricity ombudsman or another external dispute resolution body and that complaint has not been resolved;
(k) after 3.00 pm Monday to Thursday;
(l) after 12.00 noon on a Friday; or
(m) on a Saturday, Sunday, public holiday or on the business day before a public holiday except where Western Power Networks has arranged for a planned interruption under clause 12.2, unless
(n) you are a business customer; and
(o) your normal trading hours fall within the time frames set out in paragraphs (k),
Appears in 1 contract
Sources: Electricity Contract