Common use of Things we must do Clause in Contracts

Things we must do. before disconnecting your electricity supply (a) give you a reminder notice not less than 13 business days from the date that we sent you the xxxx; and (b) if you still have not paid us after the reminder notice, then give you a disconnection warning not less than 18 business days from the date that we sent you the xxxx, advising you that we will disconnect you on a day that is at least 5 business days after the date you are deemed to receive the disconnection warning; and (c) not disconnect you until at least 1 business day after the date that we say we will disconnect your electricity supply in the disconnection warning. If we wish to disconnect your electricity supply because you fail to give us or Western Power Networks access to the meter at the premises, we will: (d) only disconnect you if you deny access for at least 12 consecutive months; and (e) give you at least 5 business days’ written notice: (1) advising you of the next date or timeframe of a scheduled meter reading at the premises; and (2) requesting access to the meter at the premises for the purpose of the scheduled meter reading; and (3) advising you of our ability to arrange disconnection if you fail to provide access to the meter; and (f) use our best endeavours to contact you; and (g) give you an opportunity to offer reasonable alternative access arrangements; and (h) if you still have not given us or Western Power Networks access, give you a disconnection warning advising you that we will disconnect you on a day that is at least 5 business days from the day you are deemed to receive the disconnection warning. Unless you have requested us to disconnect your electricity supply or we are required to disconnect your electricity supply due to an emergency, we will not arrange for disconnection: (i) if you have made a complaint directly related to the reason for disconnection to us, Western Power Networks, the electricity ombudsman (as defined in the code of conduct) or another external dispute resolution body and that complaint has not been resolved; or (j) after 3.00pm Monday to Thursday; or (k) after 12.00 noon on a Friday; or (l) on a Saturday, Sunday, public holiday or on the business day before a public holiday except where Western Power Networks has arranged for a planned interruption under clause 12.2, unless (m) you are a business customer; and (n) your normal trading hours fall within the time frames set out in paragraphs (j), (k) or (l) and do not fall within any other time period; and (o) it is not practicable for us or Western Power Networks to arrange for disconnection at any other time.

Things we must do. before disconnecting your electricity supplygas supply Unpaid bills (a) give you a reminder notice not less than 13 14 business days from the date that we sent issued you the xxxxbill advising you that payment is overdue and requiring payment by a specified date (which will be not less than 20 business days after the date that we issued you the bill); and (b) if you still have not paid us after by the time indicated in the reminder notice, then give you a disconnection warning not less than 18 22 business days from the date that we sent issued you the xxxxbill, advising you that we will disconnect you on a day that is at least 5 10 business days after the date we give you are deemed to receive the disconnection warning; and (c) not disconnect you until at least 1 business day after the date that we say we will disconnect your electricity gas supply in the disconnection warning; (d) use our best endeavours to contact you; and (e) if you are paying a residential standard price: (1) offer you a payment plan or alternative payment plan; and (2) give you information in accordance with clause 6.5; and (f) if you are paying a business standard price, offer to extend the due date for payment on terms and conditions (including the payment of interest). We will not disconnect you unless: (a) you have not accepted our offer under either clause 11.7(e) or (f) within the specified period (which must be at least 5 business days); or (b) you have accepted our offer but not have not taken reasonable action towards settling the debt within the specified time. (which must be at least 5 business days). For more information about your options if you have payment difficulties, refer to your bill, visit our website or call our customer service centre. If we wish to disconnect your electricity gas supply because you fail to give us or Western Power Networks the network operator access to the meter at the premisespremisesmeter, we will: (di) only disconnect you if you deny have denied access for at least 12 consecutive months; andthe purposes of reading the (eii) give giveonly disconnect you at least a if each time access was denied we gave you 5 business days’ written noticedays notice in writing: (1) advising you of the next date or timeframe of a scheduled meter reading at the premises; and (2) requesting access to the meter at the premises for each time access was deniedfor the purpose of the scheduled meter reading; and (3) advising you of our ability to arrange disconnection if you fail to provide access to the meter; and (f) use our best endeavours to contact you; and (g) give you an opportunity to offer reasonable alternative access arrangements; and (h) if you still have not given us or Western Power Networks access, give you a disconnection warning advising you that we will disconnect you on a day that is at least 5 business days from the day you are deemed to receive the disconnection warning. Unless you have requested us to disconnect your electricity supply or we are required to disconnect your electricity supply due to an emergency, we will not arrange for disconnection: (i) if you have made a complaint directly related to the reason for disconnection to us, Western Power Networks, the electricity ombudsman (as defined in the code of conduct) or another external dispute resolution body and that complaint has not been resolved; or (j) after 3.00pm Monday to Thursday; or (k) after 12.00 noon on a Friday; or (l) on a Saturday, Sunday, public holiday or on the business day before a public holiday except where Western Power Networks has arranged for a planned interruption under clause 12.2, unless (m) you are a business customer; and (n) your normal trading hours fall within the time frames set out in paragraphs (j), (k) or (l) and do not fall within any other time period; and (o) it is not practicable for us or Western Power Networks to arrange for disconnection at any other time.

Things we must do. before disconnecting your electricity supply (a) give you a reminder notice not less than 13 business days from the date that we sent you the xxxx; and (b) if you still have not paid us after the reminder notice, then give you a disconnection warning not less than 18 business days from the date that we sent you the xxxx, advising you that we will disconnect you on a day that is at least 5 business days after the date you are deemed to receive the disconnection warning; and (c) not disconnect you until at least 1 business day after the date that we say we will disconnect your electricity supply in the disconnection warning. If we wish to disconnect your electricity supply because you fail to give us or Western Power Networks access to the meter at the premises, we will: (d) only disconnect you if you deny access for at least 12 consecutive months; and (e) give you at least 5 business days’ written notice: (1) advising you of the next date or timeframe of a scheduled meter reading at the premises; and (2) requesting access to the meter at the premises for the purpose of the scheduled meter reading; and (3) advising you of our ability to arrange disconnection if you fail to provide access to the meter; andto (f) use our best endeavours to contact you; and (g) give you an opportunity to offer reasonable alternative access arrangements; and (h) if you still have not given us or Western Power Networks access, give you a disconnection warning advising you that we will disconnect you on a day that is at least 5 business days from the day you are deemed to receive the disconnection warning. Unless you have requested us to disconnect your electricity supply or we are required to disconnect your electricity supply due to an emergency, we will not arrange for disconnection: (i) if you have made a complaint directly related to the reason for disconnection to us, Western Power Networks, the electricity ombudsman (as defined in the code of conduct) or another external dispute resolution body and that complaint has not been resolved; or; (j) after 3.00pm Monday to Thursday; or; (k) after 12.00 noon on a Friday; or (l) on a Saturday, Sunday, public holiday or on the business day before a public holiday except where Western Power Networks has arranged for a planned interruption under clause 12.2, unless (m) you are a business customer; and (n) your normal trading hours fall within the time frames set out in paragraphs (j), (k) or (l) and do not fall within any other time period; and (o) it is not practicable for us or Western Power Networks to arrange for disconnection at any other time.

Things we must do. before disconnecting your electricity supply (a) give you a reminder notice not less than 13 15 business days from the date that we sent you the xxxxbill; and (b) use our best endeavours to contact you to advise of the proposed disconnection; and (c) if you still have not paid us after the reminder notice, then give you a disconnection warning not less than 18 20 business days from the date that we sent you the xxxxbill, advising you that we will may disconnect you on or after a day that is at least 5 business days after the date you are deemed to receive the disconnection warning; and (cd) not disconnect you until at least 1 business day after the date that we say we will may disconnect your electricity supply in the disconnection warning. If we wish to disconnect your electricity supply because you fail to give us or Western Power Networks access to the meter at the premises, we will: (de) only disconnect you if you deny access for at least 12 9 consecutive months; and (ef) give you at least a 5 business days’ written notice: (1) advising you of the next date or timeframe of a scheduled meter reading at the premises; and (2) requesting access to the meter at the premises for the purpose of the scheduled meter reading; and (3) advising you of our ability to arrange disconnection if you fail to provide access to the meter; and (fg) use our best endeavours to contact you; and (gh) give you an opportunity to offer reasonable alternative access arrangements; and (hi) if you still have not given us or Western Power Networks access, give you a disconnection warning advising you that we will disconnect you on a day that is at least 5 business days from the day you are deemed to receive the disconnection warning. Unless you have requested us to disconnect your electricity supply or we are required to disconnect your electricity supply due to an emergency, we will not arrange for disconnection: (ij) if you have made a complaint directly related to the reason for disconnection to us, Western Power Networks, the electricity ombudsman (as defined in the code of conduct) or another external dispute resolution body and that complaint has not been resolved; or; (jk) after 3.00pm 3.00 pm Monday to Thursday; or; (kl) after 12.00 noon on a Friday; or (lm) on a Saturday, Sunday, public holiday or on the business day before a public holiday except where Western Power Networks has arranged for a planned interruption under clause 12.2, unless (mn) you are a business customer; and (no) your normal trading hours fall within the time frames set out in paragraphs (jk), (k) or (l) and do not fall within any other time period; and (o) it is not practicable for us or Western Power Networks to arrange for disconnection at any other time.,

Things we must do. before disconnecting your electricity supply (a) give you a reminder notice not less than 13 business days from the date that we sent you the xxxxbill; and (b) if you still have not paid us after the reminder notice, then give you a disconnection warning not less than 18 business days from the date that we sent you the xxxxbill, advising you that we will disconnect you on a day that is at least 5 business days after the date you are deemed to receive the disconnection warning; and (c) not disconnect you until at least 1 business day after the date that we say we will disconnect your electricity supply in the disconnection warning. If we wish to disconnect your electricity supply because you fail to give us or Western Power Networks access to the meter at the premises, we will: (d) only disconnect you if you deny access for at least 12 consecutive months; and (e) give you at least 5 business days’ written notice: (1) advising you of the next date or timeframe of a scheduled meter reading at the premises; and (2) requesting access to the meter at the premises for the purpose of the scheduled meter reading; and (3) advising you of our ability to arrange disconnection if you fail to provide access to the meter; andto (f) use our best endeavours to contact you; and (g) give you an opportunity to offer reasonable alternative access arrangements; and (h) if you still have not given us or Western Power Networks access, give you a disconnection warning advising you that we will disconnect you on a day that is at least 5 business days from the day you are deemed to receive the disconnection warning. Unless you have requested us to disconnect your electricity supply or we are required to disconnect your electricity supply due to an emergency, we will not arrange for disconnection: (i) if you have made a complaint directly related to the reason for disconnection to us, Western Power Networks, the electricity ombudsman (as defined in the code of conduct) or another external dispute resolution body and that complaint has not been resolved; or; (j) after 3.00pm Monday to Thursday; or; (k) after 12.00 noon on a Friday; or (l) on a Saturday, Sunday, public holiday or on the business day before a public holiday except where Western Power Networks has arranged for a planned interruption under clause 12.2, unless (m) you are a business customer; and (n) your normal trading hours fall within the time frames set out in paragraphs (j), (k) or (l) and do not fall within any other time period; and (o) it is not practicable for us or Western Power Networks to arrange for disconnection at any other time.