Common use of Transfer or Deletion Requests for Identifiable User Data Clause in Contracts

Transfer or Deletion Requests for Identifiable User Data. Epic will comply with all appropriate deletion and transfer requests as set forth in this Section. At any time, an educational institution, eligible student, or a parent may request permanent deletion or transfer of applicable Student/Teacher Personally Identifiable Information in accordance with the Epic Service’s Terms of Service via phone or email. Such requests shall be verified using Epic’s then standard security process. If a parent or eligible student (>18 years old or emancipated) requests deletion or transfer of personally identifiable information for a user that is associated with an Educational Account, Epic shall refer the requesting individual to an authorized individual at the educational institution which owns and controls the account so that the educational institution may provide appropriate instructions to Epic. In accordance with the Epic Service Terms of Service, Epic may retain financial-related residual data relating to subscription status, history, products purchased, payment history, payment methods, billing information (including account-holder personal information and contact information), and the like after a deletion request has been acted upon; such information is not subject to this Policy. Similarly, limited amounts of personal information may also be retained in other business records, such as technical support logs and customer service communications.