TRANSITION APPROACH. 4.1 Two Path Transition Approach. The purpose of transition is to move the Services to a Leveraged Operations delivery model as efficiently as possible, with the minimum of disruption to BPA operations. The Client and Exult Supplier have agreed to two distinct paths through the transition Process. The goals of the two path approach are to allow the Client and Exult Supplier the opportunity to manage the risk of transition and, [***]*
TRANSITION APPROACH. 1 5 PROCESS CHANGE MANAGEMENT AND COMMUNICATIONS..................................2 7 IN SITU PROCESS TAKE ON.......................................................3 8 LEVERAGED PROCESS TAKE ON.....................................................4 9 UK COUNTRY TRANSITION SCHEDULE................................................6 SCHEDULE G TRANSITION PLAN
TRANSITION APPROACH. 1 5 PROCESS CHANGE MANAGEMENT AND COMMUNICATIONS......................................... 2 7 IN SITU PROCESS TAKE ON.............................................................. 2 8 LEVERAGED PROCESS TAKE ON............................................................ 3 9 US COUNTRY TRANSITION SCHEDULE....................................................... 5 SCHEDULE G TRANSITION PLAN
TRANSITION APPROACH. 1 5 PROCESS CHANGE MANAGEMENT AND COMMUNICATIONS.........................................2 7 IN SITU PROCESS TAKE ON..............................................................2 8 LEVERAGED PROCESS TAKE ON............................................................3 9 [COUNTRY] TRANSITION SCHEDULE........................................................5 220 SCHEDULE G TRANSITION PLAN This Schedule sets forth the Country Transition plan for conducting the Validation Exercise, the plan for the transition of the Services from the Client to the Exult Supplier and the approach to transition that shall be followed. The Validation Exercise for each Process shall be conducted following the Commencement Date and conclude prior to the Process Take On Date. The Validation Exercise shall consist of validation of the Baseline, volumetrics, resource requirements, cost, Services, Third Party Contracts and Service Levels. This data shall be verified and adjusted, as agreed by both parties, for each Process prior to the relevant Process Take On Date in accordance with the Country Transition Schedule. In the event that the Country Representatives fail to reach agreement, such failure shall be resolved in the informal dispute resolution process as detailed in Clause 29.1 of the Country Agreement. The final form of the Transition Schedule and the Detailed Work Plan will be developed and agreed between the parties, [***]*. In the event that the Country Representatives fail to reach agreement, such failure shall be resolved in the informal dispute resolution process as detailed in Clause 29.1 of the Country Agreement.
TRANSITION APPROACH. The following are the major activities and milestones that are part of the ACS Desktop Services approach: Design • Obtain organizational charts and map to ACS support organization. • Review Symetra and ACS roles and responsibilities. • Review Symetra, ACS and vendor interface procedures. Review the times, days and procedures for the regularly scheduled status and support services meetings. • Review the formats of the existing reports and escalation models (to include VIP support). • Conduct knowledge exchange activities. • Review the service level tracking and reporting procedures. • TBD Construct • Obtain working space for the ACS onsite staff and plan for implications of remote support staff. • Update Symetra, ACS and vendor interface procedures. • Establish the times, days and procedures for the regularly scheduled status and support services meetings. • Update the formats of the existing reports and escalation models (to include VIP support). • Update the service level tracking and reporting procedures. Confidential Information Table of Contents Symetra Transition Program • Develop the staff augmentation plan, as necessary • Finalize Hardware Support Services • Develop the support services turnover plan. • TBD
