TRX Data Center Communication and Support Clause Samples

TRX Data Center Communication and Support. TRX will provide training materials and, if requested, training of BCD divisional coordinator staff prior to any new release so long as training is conducted via WebEx and written documentation. • TRX will provide technical support via conference call with BCD Customers to address issues surrounding specifications and connectivity at the request of BCD. A date for a call will be agreed upon and the call completed within * business days of when request is received. BCD personnel will be present on all TRX calls to BCD Customers regarding system uptime and performance.