Common use of Use of Support Clause in Contracts

Use of Support. The Client may usefully consult the resources and information available on the Website (user guides, examples of use, documentation, etc.) and in the Control Panel (reporting, monitoring, etc.) before contacting the Support. Support contact and intervention procedures are defined in the SC and on the Website. Clients can track the status and history of their requests and Incident declarations in their Control Panel. The Client undertakes not to abuse Support. The Client undertakes not to (i) contact Support for services or products that it has not contracted directly with OVHcloud, or (ii) put Support teams in contact with its own clients or any other third party to the Contract. OVHcloud reserves the right to refuse to accept requests that do not comply with the Contract and to terminate it immediately. The Client undertakes to adopt appropriate, cordial and respectful conduct in its dealings with Support. OVHcloud reserves the right to no longer respond to Client requests and to immediately terminate the Contract in the event of abusive, outrageous or degrading behavior. The Client may be sued for such behaviour. In this context, OVHcloud may use any means of proof it deems useful and appropriate (extracts from communications with the Client, screenshots, e-mails, telecommunications recordings, etc.).

Use of Support. The Client may usefully consult the resources and information available on the Website (user guides, examples of use, documentation, etc.) and in the Control Panel (reporting, monitoring, etc.) before contacting the Support. Support contact and intervention procedures are defined in the SC and on the Website. Clients can track the status and history of their requests and Incident declarations in their Control Panel. The Client undertakes not to abuse Support. The Client undertakes not to (i) contact Support for services or products that it has not contracted directly with OVHcloud, or (ii) put Support teams in contact with its own clients or any other third party to the Contract. OVHcloud reserves the right to refuse to accept requests that do not comply with the Contract and to terminate it immediately. The Client undertakes to adopt appropriate, cordial and respectful conduct in its dealings with Support. OVHcloud reserves the right to no longer respond to Client requests and to immediately terminate the Contract in the event of abusive, outrageous or degrading behavior. The Client may be sued prosecuted for such behaviour. In this context, OVHcloud may use any means of proof it deems useful and appropriate (extracts from communications with the Client, screenshots, e-mails, telecommunications recordings, etc.).