Use Only Certified Technicians Sample Clauses

Use Only Certified Technicians. VAR agrees that each and every installation of Mitel PRODUCT shall be directly supervised and approved by a qualified technician employed by VAR. VAR agrees that such technician shall be certified by Mitel (at VAR's expense) as meeting the minimum standards necessary to install and maintain the particular product in question in accordance with Mitel conducted installation and maintenance courses in order that the goodwill inherent in the Mitel name and product line is not harmed. VAR also agrees to send its technicians at its own expense to Mitel courses regarding new Mitel PRODUCTS and/or new Mitel software releases so that its technicians will maintain the requisite proficiency level. VAR also agrees to employ an acceptable number (in Mitel's reasonable discretion) of trained (Mitel certified) technicians to support VAR's installed base of Mitel PRODUCT. Attached hereto and incorporated by reference herein as SCHEDULE I is the Certified Technician Training and Registration Plan which delineates the undertakings of Mitel and of VAR relating to the training and certification of technicians by Mitel. In order to achieve and retain certification, a technician must be trained by Mitel, approved by Mitel as having successfully completed the course of studies and received a passing grade in Mitel's reasonable discretion and be employed by a Mitel authorized entity which duly registers the technician with Mitel's consent and obtains the requisite continuing training deemed reasonably necessary by Mitel to retain his or her certification. A technician looses his or her certification if it has expired by its terms, if it has not been maintained in terms of renewal and/or continuing training that is required or if he or she is no longer registered by an authorized entity and approved by Mitel. Mitel also reserves the right to cancel the registration of those technicians no longer sponsored by an authorized entity (e.g., should a VAR lose its dealership or should the VAR inform Mitel that a technician has left its employ). Mitel also reserves the right to require a certified technician to take a refresher course if he or she is deemed, in the reasonable discretion of a Mitel Technical Account Manager to need such remedial assistance in order to achieve customer satisfaction in Mitel's reasonable discretion. Please see additional requirement with respect to training and certification as reflected in SCHEDULE I.