Violations. The Component Provider commits to inform the Service Provider, if this Agreement is violated or violation is anticipated. The following rules are agreed for communication in the event of violation: ● In case of any violations of the Services targets, the Component Provider will provide justifications and a plan for Services enhancement to the Service Provider. The Component Provider will produce a status report and a Service enhancement plan for the improvement of the Services within one month from the date of the first notification. ● The Service Provider will notify the supporting Resource Centres in case of suspected violation via the EGI Service Desk. The case will be analysed to identify the cause and verify the violation.
Appears in 17 contracts
Samples: Operational Level Agreement, Operational Level Agreement, Operational Level Agreement
Violations. The Component Provider commits to inform the Service Provider, Provider if this Agreement is violated or violation is anticipated. The following rules are agreed for communication in the event of violation: ● In case of any violations of the Services targets, the Component Provider will provide justifications and a plan for Services enhancement to the Service Provider. The Component Provider will produce a status report and a Service enhancement plan for the improvement of the Services within one month from the date of the first notification. ● The Service Provider will notify the supporting Resource Centres in case of suspected violation via the EGI Service Desk. The case will be analysed to identify the cause and verify the violation.
Appears in 7 contracts
Samples: Operational Level Agreement, Operational Level Agreement, Operational Level Agreement
Violations. The Component Provider Service Supplier commits to inform the Service Provider, Provider if this Agreement is violated violated, or violation is anticipated. The following rules are agreed for communication in the event of violation: ● In case of any violations of the Services targets, the Component Provider Service Supplier will provide justifications and a plan for Services enhancement to the Service Provider. The Component Provider Service Supplier will produce a status report and a Service enhancement plan for the improvement of the Services within one month from the date of the first notification. ● The Service Provider will notify the supporting Resource Centres in case of suspected violation via the EGI Service Desk. The case will be analysed to identify the cause and verify the violation.
Appears in 5 contracts
Samples: Operational Level Agreement, Operational Level Agreement, Operational Level Agreement
Violations. The Component Provider commits to inform the Service Provider, if this Agreement is violated or violation is anticipated. The following rules are agreed for communication in the event of violation: ● • In case of any violations violation of the Services targets, the Component Provider will provide justifications and a plan for Services enhancement to the Service Provider. The Component Provider will produce a status report and a Service enhancement plan for the improvement of the Services within one month from the date of the first notification. ● • The Service Provider will notify the supporting Resource Centres in case of suspected violation via the EGI Service Desk. The case will be analysed to identify the cause and verify the violation.
Appears in 4 contracts
Samples: Operational Level Agreement, Operational Level Agreement, Operational Level Agreement
Violations. The Component Provider Service Supplier commits to inform the Service Provider, Provider if this Agreement is violated or violation is anticipated. The following rules are agreed for communication in the event of violation: ● In case of any violations of the Services targets, the Component Provider Service Supplier will provide justifications and a plan for Services enhancement to the Service Provider. The Component Provider Service Supplier will produce a status report and a Service enhancement plan for the improvement of the Services within one month from the date of the first notification. ● The Service Provider will notify the supporting Resource Centres in case of suspected violation via the EGI Service Desk. The case will be analysed to identify the cause and verify the violation.
Appears in 3 contracts
Samples: Operational Level Agreement, Operational Level Agreement, Operational Level Agreement
Violations. The Component Provider Service Supplier commits to inform the Service Provider, Provider if this Agreement is violated violated, or violation is anticipated. The following rules are agreed for communication in the event of violation: ● • In case of any violations violation of the Services targets, the Component Provider Service Supplier will provide justifications and a plan for Services enhancement to the Service Provider. The Component Provider Service Supplier will produce a status report and a Service enhancement plan for the improvement of the Services within one month from the date of the first notification. ● • The Service Provider will notify the supporting Resource Centres in case of suspected violation via the EGI Service DeskHelpdesk. The case will be analysed to identify the cause and verify the violation.
Appears in 2 contracts
Samples: Operational Level Agreement, Operational Level Agreement
Violations. The Component Provider Service Supplier commits to inform the Service Provider, if this Agreement is violated or violation is anticipated. The following rules are agreed for communication in the event of violation: ● In case of any violations of the Services targets, the Component Provider Service Supplier will provide justifications and a plan for Services enhancement to the Service Provider. The Component Provider Service Supplier will produce a status report and a Service enhancement plan for the improvement of the Services within one month from the date of the first notification. ● The Service Provider will notify the supporting Resource Centres in case of suspected violation via the EGI Service Desk. The case will be analysed to identify the cause and verify the violation.
Appears in 2 contracts
Samples: Operational Level Agreement, Operational Level Agreement
Violations. The Component Provider commits to inform the Service Provider, if this Agreement is violated or violation is anticipated. The following rules are agreed for communication in the event of violation: 4 xxxxx://xxxxxxxxx.xxx.xx/document/2748 ● In case of any violations of the Services targets, the Component Provider will provide justifications and a plan for Services enhancement to the Service Provider. The Component Provider will produce a status report and a Service enhancement plan for the improvement of the Services within one month from the date of the first notification. ● The Service Provider will notify the supporting Resource Centres in case of suspected violation via the EGI Service Desk. The case will be analysed to identify the cause and verify the violation.
Appears in 1 contract
Samples: Operational Level Agreement
Violations. The Component Provider commits to inform the Service Provider, Provider if this Agreement is violated or violation is anticipated. The following rules are agreed for communication in the event of violation: ● In case of any violations of the Services targets, the Component Provider will provide justifications and a plan for Services enhancement to the Service Provider. The Component Provider will produce a status report and a Service enhancement plan for the improvement of the Services within one month from the date of the first notification. ● The Service Provider will notify the supporting Resource Centres in case of suspected violation via the EGI Service Desk. The case will be analysed to identify the cause and verify the violation.. 4 xxxxx://xxxxxxxxx.xxx.xx/document/2748
Appears in 1 contract
Samples: Operational Level Agreement
Violations. The Component Provider commits to inform the Service Provider, Provider if this Agreement is violated or violation is anticipated. The following rules are agreed for communication in the event of violation: ● In case of any violations of the Services targets, the Component Provider will provide justifications and a plan for Services enhancement to the Service Provider. The Component Provider will produce a status report and a Service enhancement plan for the improvement of the Services within one month from the date of the first notification. ● The Service Provider will notify the supporting Resource Centres Component Provider in case of suspected violation via the EGI Service Desk. The case will be analysed to identify the cause and verify the violation.
Appears in 1 contract
Samples: Operational Level Agreement
Violations. The Component Provider commits to inform the Service Provider, if this Agreement is violated or violation is anticipated. The following rules are agreed for communication in the event of violation: ● In case of any violations of the Services targets, the Component Provider will provide justifications and a plan for Services enhancement to the Service Provider. The Component Provider will produce a status report and a Service enhancement plan for the improvement of the Services within one month from the date of the first notification. ● The Service Provider will notify the supporting Resource Centres in case of suspected violation via the EGI Service Desk. The case will be analysed to identify the cause and verify the violation.. 5 xxxxx://xxxxxxxxx.xxx.xx/document/2748
Appears in 1 contract
Samples: Operational Level Agreement
Violations. The Component Provider commits Service Suppliers commit to inform the Service Provider, Provider if this Agreement is violated or violation is anticipated. The following rules are agreed for communication in the event of violation: ● In case of any violations of the Services targets, the Component Provider Service Suppliers will provide justifications and a plan for Services enhancement to the Service Provider. The Component Provider Service Suppliers will produce a status report and a Service enhancement plan for the improvement of the Services within one month from the date of the first notification. ● The Service Provider will notify the supporting Resource Centres in case of suspected violation via the EGI Service Desk. The case will be analysed to identify the cause and verify the violation.
Appears in 1 contract
Samples: Operational Level Agreement
Violations. The Component Provider commits to inform the Service Provider, if this Agreement is violated or violation is anticipated. The following rules are agreed for communication in the event of violation: ● In case of any violations of the Services targets, the Component Provider will provide justifications and a plan for Services enhancement to the Service Provider. The Component Provider will produce a status report and a Service enhancement plan for the improvement of the Services within one month from the date of the first notification. 4 xxxxx://xxxxxxxxx.xxx.xx/document/2748 ● The Service Provider will notify the supporting Resource Centres in case of suspected violation via the EGI Service Desk. The case will be analysed to identify the cause and verify the violation.
Appears in 1 contract
Samples: Operational Level Agreement
Violations. The Component Provider commits to inform the Service Provider, if this Agreement is violated or violation is anticipated. The following rules are agreed for communication in the event of violation: ● In case of any violations of the Services targets, the Component Provider will provide justifications and a plan for Services enhancement to the Service Provider. The Component Provider will produce a status report and a Service enhancement plan for the improvement of the Services within one month from the date of the first notification. ● The Service Provider will notify the supporting Resource Centres Component Provider in case of suspected violation via the EGI Service Desk. The case will be analysed to identify the cause and verify the violation.
Appears in 1 contract
Samples: Operational Level Agreement
Violations. The Component Provider Service Suppliers commits to inform the Service Provider, if this Agreement is violated violated, or violation is anticipated. The following rules are agreed for communication in the event of violation: ● In case of any violations of the Services targets, the Component Provider Service Suppliers will provide justifications and a plan for Services enhancement to the Service Provider. The Component Provider Service Suppliers will produce a status report and a Service enhancement plan for the improvement of the Services within one month from the date of the first notification. ● The Service Provider will notify the supporting Resource Centres in case of suspected violation via the EGI Service Desk. The case will be analysed to identify the cause and verify the violation.
Appears in 1 contract
Samples: Operational Level Agreement