Violations. The Component Provider commits to inform the EGI Foundation, if the Agreement is violated or violation is anticipated. The following rules are agreed for communication at the event of the violation: ● In case of violations of the Services targets for four months (within reporting period) or two consecutive months, the Component Provider will provide justifications to EGI Foundation. ● In case of service target violation, the Component Provider must provide justifications and a plan for service enhancement within 10 working days from the date of the notification to/from the EGI Foundation. ○ In case of no or unsatisfactory justification and plan for improvement, EGI Foundation reserves the right to replace the Component Provider. ● EGI Foundation will notify the supporting Component Provider in case of suspected violation via the EGI Service Desk (Section 3). The case will be analysed to identify the cause and verify the violation.
Appears in 110 contracts
Samples: Operational Level Agreement, Operational Level Agreement, Operational Level Agreement
Violations. The Component Provider commits to inform the EGI Foundation, if the Agreement is violated or violation is anticipated. The following rules are agreed for communication at the event of the violation: ● In case of violations of the Services targets for four months (within reporting period) or two consecutive months, the Component Provider will provide justifications to EGI Foundation. ● In case of service target violation, the Component Provider must provide justifications and a plan for service enhancement within 10 working days from the date of the notification to/from the EGI Foundation. ○ In case of no absence or unsatisfactory improper justification and plan for improvement, EGI Foundation reserves the right to replace the Component Provider. ● EGI Foundation will notify the supporting Component Provider in case of suspected violation via the EGI Service Desk (Section 3). The case will be analysed to identify the cause and verify the violation.
Appears in 15 contracts
Samples: Operational Level Agreement, Operational Level Agreement, Operational Level Agreement
Violations. The Component Provider commits to inform the EGI Foundation, if the Agreement is violated or violation is anticipated. The following rules are agreed for communication at the event of the violation: ● In case of violations of the Services targets for four months (within reporting period) or two consecutive months, the Component Provider will provide justifications to EGI Foundation. ● In case of service target violation, the Component Provider must provide justifications and a plan for service enhancement within 10 working days from the date of the notification to/from the EGI Foundation. 9 xxxxx://xxxxxxxxx.xxx.xx/document/31 ○ In case of no or unsatisfactory justification and plan for improvement, EGI Foundation reserves the right to replace the Component Provider. ● EGI Foundation will notify the supporting Component Provider in case of suspected violation via the EGI Service Desk (Section 3). The case will be analysed to identify the cause and verify the violation.
Appears in 7 contracts
Samples: Operational Level Agreement, Operational Level Agreement, Operational Level Agreement
Violations. The Component Provider commits to inform the EGI Foundation, if the Agreement is violated or violation is anticipated. The following rules are agreed for communication at the event of the violation: ● In case of violations of the Services targets for four months (within reporting period) or two consecutive months, the Component Provider will provide justifications to EGI Foundation. 8 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● In case of service target violation, the Component Provider must provide justifications and a plan for service enhancement within 10 working days from the date of the notification to/from the EGI Foundation. ○ In case of no or unsatisfactory justification and plan for improvement, EGI Foundation reserves the right to replace the Component Provider. ● EGI Foundation will notify the supporting Component Provider in case of suspected violation via the EGI Service Desk (Section 3). The case will be analysed to identify the cause and verify the violation.
Appears in 4 contracts
Samples: Operational Level Agreement, Operational Level Agreement, Operational Level Agreement
Violations. The Component Provider commits to inform the EGI Foundation, if the Agreement is violated or violation is anticipated. The following rules are agreed for communication at the event of the violation: ● In case of violations of the Services targets for four months (within reporting period) or two consecutive months, the Component Provider will provide justifications to EGI Foundation. ● In case of service target violation, the Component Provider must provide justifications and a plan for service enhancement within 10 working days from the date of the notification to/from the EGI Foundation. ○ In case of no or unsatisfactory justification and plan for improvement, EGI Foundation reserves the right to replace the Component Provider. ● EGI Foundation will notify the supporting Component Provider in case of suspected violation via the EGI Service Desk (Section 3). The case will be analysed to identify the cause and verify the violation.. 9 xxxxx://xxxxxxxxx.xxx.xx/document/31
Appears in 4 contracts
Samples: Operational Level Agreement, Operational Level Agreement, Operational Level Agreement
Violations. The Component Provider commits to inform the EGI Foundation, if the Agreement is violated or violation is anticipated. The following rules are agreed for communication at the event of the violation: ● In case of violations of the Services targets for four months (within reporting period) or two consecutive months, the Component Provider will provide justifications to EGI Foundation. ● In case of service target violation, the Component Provider must provide justifications and a plan for service enhancement within 10 working days from the date of the notification to/from the EGI Foundation. 8 xxxxx://xxxxxxxxx.xxx.xx/document/31 ○ In case of no or unsatisfactory justification and plan for improvement, EGI Foundation reserves the right to replace the Component Provider. ● EGI Foundation will notify the supporting Component Provider in case of suspected violation via the EGI Service Desk (Section 3). The case will be analysed to identify the cause and verify the violation.
Appears in 2 contracts
Samples: Operational Level Agreement, Operational Level Agreement
Violations. The Component Provider commits to inform the EGI Foundation, if the Agreement is violated or violation is anticipated. The following rules are agreed for communication at the event of the violation: ● In case of violations of the Services targets for four months (within reporting period) or two consecutive months, the Component Provider will provide justifications to EGI Foundation. ● In case of service target violation, the Component Provider must provide justifications and a plan for service enhancement within 10 working days from the date of the notification to/from the EGI Foundation. ○ ● In case of no or unsatisfactory justification and plan for improvement, EGI Foundation reserves the right to replace the Component Provider. 11 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● EGI Foundation will notify the supporting Component Provider in case of suspected violation via the EGI Service Desk (Section 3). The case will be analysed to identify the cause and verify the violation.
Appears in 1 contract
Samples: Operational Level Agreement
Violations. The Component Provider commits to inform the EGI Foundation, if the Agreement is violated or violation is anticipated. The following rules are agreed for communication at the event of the violation: ● In case of violations of the Services targets for four months (within reporting period) or two consecutive months, the Component Provider will provide justifications to EGI Foundation. ● In case of service target violation, the Component Provider must provide justifications and a plan for service enhancement within 10 working days from the date of the notification to/from the EGI Foundation. ○ In case of no or unsatisfactory justification and plan for improvement, EGI Foundation reserves the right to replace the Component Provider. 9 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● EGI Foundation will notify the supporting Component Provider in case of suspected violation via the EGI Service Desk (Section 3). The case will be analysed to identify the cause and verify the violation.
Appears in 1 contract
Samples: Operational Level Agreement
Violations. The Component Provider commits to inform the EGI Foundation, if the Agreement is violated or violation is anticipated. The following rules are agreed for communication at the event of the violation: ● In case of violations of the Services targets for four months (within reporting period) or two consecutive months, the Component Provider will provide justifications to EGI Foundation. 9 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● In case of service target violation, the Component Provider must provide justifications and a plan for service enhancement within 10 working days from the date of the notification to/from the EGI Foundation. ○ In case of no or unsatisfactory justification and plan for improvement, EGI Foundation reserves the right to replace the Component Provider. ● EGI Foundation will notify the supporting Component Provider in case of suspected violation via the EGI Service Desk (Section 3). The case will be analysed to identify the cause and verify the violation.
Appears in 1 contract
Samples: Operational Level Agreement
Violations. The Component Provider commits to inform the EGI Foundation, if the Agreement is violated or violation is anticipated. The following rules are agreed for communication at the event of the violation: ● In case of violations of the Services targets for four months (within reporting period) or two consecutive months, the Component Provider will provide justifications to EGI Foundation. 5 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● In case of service target violation, the Component Provider must provide justifications and a plan for service enhancement within 10 working days from the date of the notification to/from the EGI Foundation. ○ In case of no or unsatisfactory justification and plan for improvement, EGI Foundation reserves the right to replace the Component Provider. ● EGI Foundation will notify the supporting Component Provider in case of suspected violation via the EGI Service Desk (Section 3). The case will be analysed to identify the cause and verify the violation.
Appears in 1 contract
Samples: Operational Level Agreement
Violations. The Component Provider commits to inform the EGI Foundation, if the Agreement is violated or violation is anticipated. The following rules are agreed for communication at the event of the violation: ● In case of violations of the Services targets for four months (within reporting period) or two consecutive months, the Component Provider will provide justifications to EGI Foundation. ● In case of service target violation, the Component Provider must provide justifications and a plan for service enhancement within 10 working days from the date of the notification to/from the EGI Foundation. ○ In case of no or unsatisfactory justification and plan for improvement, EGI Foundation reserves the right to replace the Component Provider. ● EGI Foundation will notify the supporting Component Provider in case of suspected violation via the EGI Service Desk (Section 3). The case will be analysed to identify the cause and verify the violation.. 8 xxxxx://xxxxxxxxx.xxx.xx/document/31
Appears in 1 contract
Samples: Operational Level Agreement
Violations. The Component Provider commits to inform the EGI Foundation, if the Agreement is violated or violation is anticipated. The following rules are agreed for communication at in the event of the Agreement violation: ● In case of violations of the Services targets for four months (within reporting period) or two consecutive months, the Component Provider will provide justifications to EGI Foundation. ● In case of service target violation, the Component Provider must provide justifications and a plan for service enhancement within 10 working days from the date of the notification to/from the EGI Foundation. ○ In case of no or unsatisfactory justification and plan for improvement, EGI Foundation reserves the right to replace the Component Provider. ● EGI Foundation will notify the supporting Component Provider in case of suspected violation via the EGI Service Desk (Section 3). The case will be analysed to identify the cause and verify the violation.
Appears in 1 contract
Samples: Operational Level Agreement
Violations. The Component Provider commits to inform the EGI Foundation, if the Agreement is violated or violation is anticipated. The following rules are agreed for communication at the event of the violation: ● In case of violations of the Services targets for four months (within reporting period) or two consecutive months, the Component Provider will provide justifications to EGI Foundation. ● In case of service target violation, the Component Provider must provide justifications and a plan for service enhancement within 10 working days from the date of the notification to/from the EGI Foundation. 10 xxxxx://xxxxxxxxx.xxx.xx/document/31 ○ In case of no or unsatisfactory justification and plan for improvement, EGI Foundation reserves the right to replace the Component Provider. ● EGI Foundation will notify the supporting Component Provider in case of suspected violation via the EGI Service Desk (Section 3). The case will be analysed to identify the cause and verify the violation.
Appears in 1 contract
Samples: Operational Level Agreement
Violations. The Component Provider commits to inform the EGI Foundation, if the Agreement is violated or violation is anticipated. The following rules are agreed for communication at the event of the violation: ● In case of violations of the Services targets for four months (within the 7 months of reporting period) or two consecutive months, the Component Provider will provide justifications to EGI Foundation. ● In case of service target violation, the Component Provider must provide justifications and a plan for service enhancement within 10 working days from the date of the notification to/from the EGI Foundation. ○ In case of no absence or unsatisfactory improper justification and plan for improvement, EGI Foundation reserves the right to replace the Component Provider. ● EGI Foundation will notify the supporting Component Provider in case of suspected violation via the EGI Service Desk (Section 3). The case will be analysed to identify the cause and verify the violation.
Appears in 1 contract
Samples: Operational Level Agreement