Common use of What To Do Clause in Contracts

What To Do. If at any time you wish to make a complaint about any aspect of the service you have received from MMT please contact our office by telephone 00000 000 000 or 0800 103 2631, or by email at xxxxxxxxxx@xxxxxxx.xx.xx or by appointment, or in writing for the attention of the Complaints Department: Complaints Manager, Unit D Ribban Court, 00 Xxxxxx Xxxx, Xxxxxxxxxx, XX0 0XX A copy of our Complaints Procedure has been provided in your initial documentation and is also available on our website at xxx.xxxxxxx.xx.xx or upon request by contacting our office. If we are unable to resolve your complaint then you can have the complaint independently looked at by the Legal Ombudsman. The Legal Ombudsman investigates complaints about poor service from claims management companies. The Legal Ombudsman can investigate complaints up to six years from the date of the problem happening or within three years of when you found out about the problem. If you wish to refer your complaint to the Legal Ombudsman this must be done within six months of our final response to your complaint. If you would like more information about the Legal Ombudsman their contact details are as follows: xxx.xxxxxxxxxxxxxx.xxx.xx/xxx Call 0000 000 0000 between 8.30am to 5.30pm Mon – Fri Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines. If you are calling from overseas please call +00 000 000 0000 NGT Lite users: 00000 0000 000 0000 Minicom text phone user: 00000 0000 000 0333 Email xxx@xxxxxxxxxxxxxx.xxx.xx Or in writing at: Legal Ombudsman, XX Xxx 0000, Xxxxxxxxxxxxx, XX0 0XX Only sign the Letter of Authority to Act form and return to us if you wish to be bound by our Service & Fee Agreement terms and having researched other methods of making a claim yourself such as the Financial Ombudsman Service and you are happy to engage our services. Please keep this copy for your records. If MMT were identified by a third party as being a service provider who may be more suitable to your circumstances, and you choose to accept our service, please be advised that any transfer of business will relate to any and all matters If there is any part of this agreement you do not understand, or you require it to be supplied in a larger print, or if English is not your first language, then please call your claim handler on: 0800 103 2631.

What To Do. If at any time you wish to make a complaint about any aspect of the advice or service you have received from MMT please contact our office by telephone 00000 000 000 or 0800 103 2631, or by email at xxxxxxxxxx@xxxxxxx.xx.xx or by appointment, or in writing for the attention of the Complaints Department: Complaints Manager, Unit D Ribban Court, 00 Xxxxxx Xxxx, Xxxxxxxxxx, XX0 0XX A copy of our Complaints Procedure has been provided in your initial documentation and is also available on our website at xxx.xxxxxxx.xx.xx or upon request by contacting our office. If we are unable to resolve your complaint then you can have the complaint independently looked at by the Legal Ombudsman. The Legal Ombudsman investigates complaints about poor service from claims management companies. The Legal Ombudsman can investigate complaints up to six years from the date of the problem happening or within three years of when you found out about the problem. If you wish to refer your complaint to the Legal Ombudsman this must be done within six months of our final response to your complaint. If you would like more information about the Legal Ombudsman their contact details are as follows: Visit xxx.xxxxxxxxxxxxxx.xxx.xx/xxx Call 0000 000 0000 between 8.30am to 8:30am – 5.30pm Mon – Fri Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 01or 02) from both mobiles and landlines. If you Calls are calling from overseas please recorded and may be used for training and monitoring purposes. For minicom call +00 000 000 0000 NGT Lite users: 00000 0000 000 0000 Minicom text phone user: 00000 0000 000 0333 Email xxx@xxxxxxxxxxxxxx.xxx.xx Or in writing at: Legal Ombudsman, XX Xxx 0000, Xxxxxxxxxxxxx, XX0 0XX Only sign the Letter of Authority to Act form and return to us if you wish to be bound by our Service & Fee Agreement terms and having researched other methods of making a claim yourself such as the Financial Ombudsman Service and you are happy to engage our services. Please keep this copy for your records. If MMT were identified by a third party as being a service provider who may be more suitable to your circumstances, and you choose to accept our service, please be advised that any transfer of business will relate to any and all matters If there is any part of this agreement you do not understand, or you require it to be supplied in a larger print, or if English is not your first language, then please call your claim handler on: 0800 103 2631.

What To Do. If at any time you wish to make a complaint about any aspect of the service you have received from MMT please contact our office by telephone 00000 000 000 or 0800 103 2631, or by email at xxxxxxxxxx@xxxxxxx.xx.xx or by appointment, or in writing for the attention of the Complaints Department: Complaints Manager, Unit D Ribban Court, 00 Xxxxxx Xxxx, Xxxxxxxxxx, XX0 0XX A copy of our Complaints Procedure has been provided in your initial documentation and is also available on our website at xxx.xxxxxxx.xx.xx or upon request by contacting our office. If we are unable to resolve your complaint then you can have the complaint independently looked at by the Legal Ombudsman. The Legal Ombudsman investigates complaints about poor service from claims management companies. The Legal Ombudsman can investigate complaints up to six years from the date of the problem happening or within three years of when you found out about the problem. If you wish to refer your complaint to the Legal Ombudsman this must be done within six months of our final response to your complaint. If you would like more information about the Legal Ombudsman their contact details are as follows: xxx.xxxxxxxxxxxxxx.xxx.xx/xxx Call 0000 000 0000 between 8.30am to 5.30pm Mon – Fri Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines. If you are calling from overseas please call +00 000 000 0000 NGT Lite users: 00000 0000 000 0000 Minicom text phone user: 00000 0000 000 0333 Email xxx@xxxxxxxxxxxxxx.xxx.xx Or in writing at: Legal Ombudsman, XX Xxx 0000, Xxxxxxxxxxxxx, XX0 0XX Only sign the Letter of Authority to Act form and return to us if you wish to be bound by our Service & Fee Agreement terms and having researched other methods of making a claim yourself such as the Financial Ombudsman Service and you are happy to engage our services. Please keep this copy for your records. By signing the LOA you are also authorising us to carry out a one off credit search on your behalf using your personal data in order to retrieve required information (e.g. account numbers and start dates) on all current and historical accounts you may have. If MMT were identified by a third party as being a service provider who may be more suitable to your circumstances, and you choose to accept our service, please be advised that any transfer of business will relate to any and all matters If there is any part of this agreement you do not understand, or you require it to be supplied in a larger print, or if English is not your first language, then please call your claim handler on: 0800 103 2631.