EXHIBIT 10.9 APAC TELESERVICES, INC. SECOND AMENDMENT AND WAIVER TO AMENDED AND RESTATED CREDIT AGREEMENT This Second Amendment and Waiver to Amended and Restated Credit Agreement (herein, the "AMENDMENT") is entered into as of March 29, 1999, between...Credit Agreement • March 28th, 2000 • Apac Customer Service Inc • Services-business services, nec • Illinois
EXHIBIT 10.11 APAC CUSTOMER SERVICES, INC. FOURTH AMENDMENT TO AMENDED AND RESTATED CREDIT AGREEMENT This Fourth Amendment to Amended and Restated Credit Agreement (herein, the "AMENDMENT") is entered into as of January 20, 2000, between APAC Customer...Credit Agreement • March 28th, 2000 • Apac Customer Service Inc • Services-business services, nec • Illinois
AMENDED AND RESTATED CREDIT AGREEMENT DATED AS OF SEPTEMBER 8, 1998,Credit Agreement • November 12th, 1998 • Apac Teleservices Inc • Services-business services, nec • Illinois
AMONGCredit Agreement • March 30th, 1998 • Apac Teleservices Inc • Services-business services, nec • Illinois
SECTION I EMPLOYMENTEmployment Agreement • August 16th, 2000 • Apac Customer Service Inc • Services-business services, nec • Illinois
EXHIBIT 10.10 APAC CUSTOMER SERVICES, INC. THIRD AMENDMENT AND WAIVER TO AMENDED AND RESTATED CREDIT AGREEMENT This Third Amendment and Waiver to Amended and Restated Credit Agreement (herein, the "AMENDMENT") is entered into as of November 22, 1999,...Credit Agreement • March 28th, 2000 • Apac Customer Service Inc • Services-business services, nec • Illinois
Exhibit 10.12 ================================================================= =============== AMENDED AND RESTATED CREDIT AGREEMENT DATED AS OF DECEMBER 20, 2002,Credit Agreement • March 18th, 2003 • Apac Customer Service Inc • Services-business services, nec • Illinois
SECTION 6. REPRESENTATIONS AND WARRANTIES ..............................................................25 Section 6.1. Organization and Qualification ...........................................................25 Section 6.2. Subsidiaries...Credit Agreement • October 15th, 1996 • Apac Teleservices Inc • Services-business services, nec • Illinois
MERGER AGREEMENTMerger Agreement • June 4th, 1998 • Apac Teleservices Inc • Services-business services, nec • Illinois
2 3 shall specify such applicable information as is indicated in Exhibit A hereto. The offering of the U.S. Securities will be governed by this Agreement, as supplemented by the U.S. Pricing Agreement. From and after the date of the execution and...u.s. Purchase Agreement • November 1st, 1996 • Apac Teleservices Inc • Services-business services, nec • New York
EXHIBIT 10.3 EMPLOYMENT SECURITY AGREEMENT This Employment Security Agreement (the "Agreement") is entered into as of this ___ day of _________, 2000, by and between APAC Customer Services, Inc. (the "Employer") and ____________________ (the...Employment Security Agreement • August 16th, 2000 • Apac Customer Service Inc • Services-business services, nec • Illinois
SECOND AMENDED AND RESTATED LOAN AND SECURITY AGREEMENT by and among LASALLE BANK NATIONAL ASSOCIATION, as Agent THE FINANCIAL INSTITUTIONS FROM TIME TO TIME A PARTY HERETO, as Lenders and APAC CUSTOMER SERVICES, INC., as Borrower DATED AS OF JANUARY...Loan and Security Agreement • February 5th, 2007 • Apac Customer Service Inc • Services-business services, nec • Illinois
REVOLVING CREDIT AND SECURITY AGREEMENT PNC BANK, NATIONAL ASSOCIATION (AS LENDER AND AS AGENT) WITH APAC CUSTOMER SERVICES, INC. (BORROWER) MAY 5, 2008 PNC Capital Markets LLC, Sole Lead Arranger and Book RunnerRevolving Credit and Security Agreement • May 6th, 2008 • Apac Customer Service Inc • Services-business services, nec • New York
Revolving Credit and Security Agreement dated as of May 5, 2008 among APAC CUSTOMER SERVICES, INC., a corporation under the laws of the State of Illinois (“Borrower”), the financial institutions which are now or which hereafter become a party hereto (collectively, the “Lenders” and individually a “Lender”) and PNC BANK, NATIONAL ASSOCIATION (“PNC”), as agent for Lenders (PNC, in such capacity, the “Agent”).
EMPLOYMENT SECURITY AGREEMENTEmployment Security Agreement • March 17th, 2006 • Apac Customer Service Inc • Services-business services, nec • Illinois
This Employment Security Agreement (the "Agreement") is entered into as of this day of 2004, by and between APAC Customer Services, Inc. (the "Employer") and (the "Executive").
APAC Customer Services, Inc. Management Incentive Plan As Amended and Restated Effective August 2, 2007Management Incentive Plan • August 10th, 2007 • Apac Customer Service Inc • Services-business services, nec • Illinois
2- 3 as is indicated in Exhibit A hereto. The offering of the International Securities will be governed by this Agreement, as supplemented by the International Pricing Agreement. From and after the date of the execution and delivery of the...International Purchase Agreement • November 1st, 1996 • Apac Teleservices Inc • Services-business services, nec • New York
EMPLOYMENT SECURITY AGREEMENTEmployment Security Agreement • August 10th, 2007 • Apac Customer Service Inc • Services-business services, nec • Illinois
This Employment Security Agreement (the “Agreement”) is entered into as of this _____ day of _____ , by and between APAC Customer Services, Inc. (the “Employer”) and _____ (the “Executive”).
APAC CUSTOMER SERVICES, INC. STOCK OPTION AGREEMENT FOR NON-EMPLOYEE DIRECTORSStock Option Agreement • March 17th, 2006 • Apac Customer Service Inc • Services-business services, nec • Illinois
This Agreement is entered into and made effective as of «Option_Date» by and between APAC Customer Services, Inc., an Illinois corporation (the "Company"), and «First_Name» «Middle_Name» «Last_Name» (the "Optionee").
ARTICLE 2 REPRESENTATIONS AND WARRANTIES OF APACMerger Agreement • September 3rd, 1997 • Apac Teleservices Inc • Services-business services, nec • Illinois
APAC CUSTOMER SERVICES, INC. STOCK OPTION AGREEMENTStock Option Agreement • May 11th, 2007 • Apac Customer Service Inc • Services-business services, nec • Illinois
This Agreement is entered into and made effective as of «Option_Date» by and between APAC Customer Services, Inc., an Illinois corporation (the “Company”), and «First_Name» «Middle_Name» «Last_Name» (the “Optionee”).
SEPARATION AND GENERAL RELEASE AGREEMENTSeparation and General Release Agreement • March 29th, 2002 • Apac Customer Service Inc • Services-business services, nec • Illinois
This SEPARATION AND GENERAL RELEASE AGREEMENT (the “Agreement”), executed this 10th day of July, 2001, is entered into by and between APAC Customer Services, Inc., an Illinois corporation (the “Company”), and John L. Gray (“Executive”).
APAC CUSTOMER SERVICES, INC. MANAGEMENT INCENTIVE PLAN ANNUAL AWARD AGREEMENTAnnual Award Agreement • February 11th, 2005 • Apac Customer Service Inc • Services-business services, nec • Illinois
The Company is pleased to award to you the opportunity to earn an Annual Incentive Award pursuant to the Company’s Management Incentive Plan (“Plan”) for the 2005 fiscal year (the “Performance Period”). The terms of your Award are described below. To participate in this Award, you must sign and return one copy of this Award Agreement to by , 200 . You have been furnished a copy of the Plan and are encouraged to carefully review it. All capitalized terms not defined in this Award Agreement have the meaning defined in the Plan. In the event of any term or condition of this Award that is not addressed in this Award Agreement or of any inconsistency between this Award and the Plan, the terms of the Plan will govern.
EXECUTIVE EMPLOYMENT AGREEMENTExecutive Employment Agreement • February 19th, 2008 • Apac Customer Service Inc • Services-business services, nec • Illinois
This Executive Employment Agreement (the “Agreement”), dated as of February 18, 2008 is made by and between APAC Customer Services, Inc., a company organized under the laws of Illinois (the “Company”) and Michael Marrow (“Executive”).
AMENDED AND RESTATED EXECUTIVE EMPLOYMENT AGREEMENTExecutive Employment Agreement • August 10th, 2007 • Apac Customer Service Inc • Services-business services, nec • Illinois
THIS AMENDED AND RESTATED EXECUTIVE EMPLOYMENT AGREEMENT (the “Agreement”) is entered into this August 6, 2007 between APAC Customer Services, Inc., an Illinois corporation (the “Company”), and Robert J. Keller (the “Executive”).
Master Service Agreement October 28, 2002 United Parcel Service and APAC Customer Service, Inc.Master Service Agreement • March 14th, 2008 • Apac Customer Service Inc • Services-business services, nec • Georgia
This Agreement, made on October 25, 2002 and effective October 28, 2002, by and between United Parcel Services OASIS Supply Corporation, a Delaware corporation, having its principal place of business at 55 Glenlake Parkway, NE, Suite 200, Atlanta, Georgia 30328, (“UPS” or “Company”) and APAC Customer Service, Inc. on behalf of itself and its subsidiaries and affiliates having its principal place of business at Six Parkway North, Deerfield, IL 60015 (“APAC” or “Vendor”), is for inbound and outbound customer interaction management services and services ancillary thereto. This Agreement hereby replaces that certain agreement by the parties dated August 8, 1995 and effective July 10, 1995, which agreement has terminated on its own terms and is hereby of no further force or effect.
FIRST AMENDMENT TO AMENDED AND RESTATED CREDIT AGREEMENTCredit Agreement • October 28th, 2004 • Apac Customer Service Inc • Services-business services, nec • Illinois
This First Amendment to Amended and Restated Credit Agreement (herein, the “Amendment”) is entered into as of October 26, 2004, by and among APAC Customer Services, Inc., an Illinois corporation (the “Borrower”), the Banks party hereto (the “Banks”), and Harris Trust and Savings Bank, as agent for the Banks (the “Agent”).
AMENDMENT NO. 5 TO AMENDED AND RESTATED LOAN AND SECURITY AGREEMENTLoan and Security Agreement • November 13th, 2006 • Apac Customer Service Inc • Services-business services, nec • Illinois
This AMENDMENT NO. 5 TO AMENDED AND RESTATED LOAN AND SECURITY AGREEMENT (this “Amendment”) is dated as of November 10, 2006, and is by and among LASALLE BANK NATIONAL ASSOCIATION, for itself as a lender, and as Agent (“Agent”) for the lenders (“Lenders”) from time to time party to the Amended and Restated Loan Agreement (as defined below) and APAC CUSTOMER SERVICES, INC., an Illinois corporation (“Borrower”).
AMENDMENT NUMBER ONE TO MASTER TELESERVICES AGREEMENTMaster Teleservices Agreement • March 14th, 2008 • Apac Customer Service Inc • Services-business services, nec
THIS AMENDMENT Number One (the “Amendment ”) effective as of February 1, 2004 is made and entered into by and between APAC Customer Services, Inc an Illinois corporation, with offices at Six Parkway North, Deerfield, Illinois 600l5 (“Company”) and Cellco Partnership d/b/a Verizon Wireless, a Delaware general partnership, having an office and principal place of business at 180 Washington Valley Road, Bedminster, New Jersey 07921 on behalf of itself and for the benefits of its Affiliates (“Verizon Wireless”).
Robert J. Keller 725 North Sheridan Road Lake Forest, IL 60045Executive Employment Agreement • January 17th, 2008 • Apac Customer Service Inc • Services-business services, nec
This letter is to confirm the mutual understanding between you and APAC Customer Services, Inc. (the “Company”) with respect to your departure from the Company. You and the Company acknowledge and agree that: (i) you intend to retire from the Company, depending upon the timing of the Company’s selection of a new president and chief executive officer; (ii) for purposes of the Amended and Restated Executive Employment Agreement, dated August 6, 2007, between the Company and you (including all exhibits thereto, the “Employment Agreement”), your termination of employment as contemplated by this letter shall be deemed a termination without Cause (as defined in the Employment Agreement) and you shall have such rights and obligations as provided therein upon such termination without Cause, provided that you execute the General Release of All Claims in the form attached as Exhibit B to the Employment Agreement on or after the Date of Termination (as defined below); (iii) this letter shall cons
AMENDMENT TO AGREEMENTEmployment Agreement • March 19th, 2001 • Apac Customer Service Inc • Services-business services, nec
THIS AMENDMENT, made this 31st day of January, 2001 ("Effective Date"), by and between APAC Customer Services, Inc. (the "Company") and Peter M. Leger (the "Executive").
APAC Customer Services, Inc. Management Incentive Plan As Amended and Restated Effective January 3, 2005Management Incentive Plan • February 9th, 2006 • Apac Customer Service Inc • Services-business services, nec • Illinois
MASTER AGREEMENT FOR CALL CENTER SERVICESMaster Agreement for Call Center Services • July 14th, 2009 • Apac Customer Service Inc • Services-business services, nec • New York
SECOND AMENDED AND RESTATED LOAN AND SECURITY AGREEMENTLoan and Security Agreement • July 3rd, 2007 • Apac Customer Service Inc • Services-business services, nec • Illinois
APAC CUSTOMER SERVICES, INC. SIXTH AMENDMENT TO AMENDED AND RESTATED CREDIT AGREEMENTCredit Agreement • March 29th, 2002 • Apac Customer Service Inc • Services-business services, nec • Illinois
This Sixth Amendment to Amended and Restated Credit Agreement (herein, the “Amendment”) is entered into as of January 10, 2002, between APAC Customer Services, Inc., an Illinois corporation formerly known as APAC TeleServices, Inc., the Banks party hereto, and Harris Trust and Savings Bank, as Agent for the Banks.
SECOND AMENDMENT TO REVOLVING CREDIT AND SECURITY AGREEMENTRevolving Credit and Security Agreement • May 3rd, 2011 • Apac Customer Services, Inc • Services-business services, nec
THIS SECOND AMENDMENT TO REVOLVING CREDIT AND SECURITY AGREEMENT, dated as of April 27, 2011 (this “Amendment”), relating to the Credit Agreement referenced below, is by and among APAC CUSTOMER SERVICES, INC., an Illinois corporation (the “Borrower”), the lenders identified on the signature pages thereto (the “Lenders”), and PNC Bank, National Association, a national banking association, as agent for the Lenders (in such capacity, the “Agent”). Terms used herein but not otherwise defined herein shall have the meanings provided to such terms in the Credit Agreement.
