Unidata Frame Relay & Unimaster Services
for
Virtual Telecom S.A.
Contract Unidata Frame Relay & Unimaster Services
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UNIDATA Frame Relay & Unimaster Services
Contract for the
Virtual Telecom S.A. Network
This Contract is made and Swiss Telecom PTT
entered into by and between
represented by Swiss Telecom PTT, Geneva
hereinafter referred to as Swiss Telecom
and the corporation Virtual Telecom S.A.
hereinafter referred to as Customer
The Customer and Swiss Telecom acknowledge that their rights and obligations
are according to the Swiss Telecommunications Act (Fernmeldegesetz) and its
regulations.
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Contract / Version 1.1 Page 1/5
Project-no. XX.XX 961300, 16 l0.1996
Contract Unidata Frame Relay & Unimaster Services
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Table of contents
1. Subject of the Contract
2. Contents of the Contract
3. Definitions
4. Services delivered by Swiss Telecom
5. Sub-Contracting
6. Subsidiaries and Affiliates of the Customer
7. Obligations of the Customer
8. Charges, Fees and Terms of Payment
9. Liability of Swiss Telecom
10. Service Period
11. (11-x Specific Provisions)
12. Amendments to the Contract
13. Notices
14. Jurisdiction and Applicable Law
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Contract / Version 1.1 Page 2/5
Project-no. XX.XX 961300, 16.10.1996
Contract Unidata Frame Relay & Unimaster Services
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1. SUBJECT OF THE CONTRACT
The Contract contains services to build up, manage and maintain the
Customer network around the globe based on the Unidata Frame Relay and
Unimaster services.
2. CONTENTS OF THE CONTRACT
The Contract between Swiss Telecom and the Customer consists of this
Cover Contract and the following Attachments and Appendices (the
"Contract"):
Attachment I Specification of the Services and the Network
Attachment II Charges, Fees and related Provisions
Attachment III CPE
Attachment IV Security Management, Help Desk
Attachment V List of Subsidiaries and Affiliates
Attachment VI-1 Compensation Schedule
Attachment VI-2 Compensation Schedule
Appendix A General Terms and Conditions
Appendix B General Procedures and Requirements
Appendix C Service Level Agreement
Appendix D Service Description: Unidata Frame Relay
In the event of a conflict between this Cover Contract and the
Attachments and Appendices, this Cover Contract shall prevail over the
Attachments and Appendices.
(In the event of a conflict between Attachment I and the other Attachments
and Appendices, Attachment I shall prevail.)
3. DEFINITIONS
The terms and expressions defined in clause 1 of Appendix A shall, unless
otherwise expressly stated herein, have the same meaning throughout the
Contract.
4. SERVICES DELIVERED BY SWISS TELECOM
Swiss Telecom shall provide the Services as specified in Attachment I and
III in accordance with the terms and conditions set out in this Contract.
5. SUBCONTRACTOR
For the provisioning of the Services, Unisource Business Networks
(Switzerland) S.A. hereinafter referred to as Unisource, shall be the main
Subcontractor of Swiss
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Project-no. XX.XX 961300, 16 10 1996
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Telecom. Swiss Telecom shall be fully liable for its Subcontractors, to
the extent of Article 9.
6. SUBSIDIARIES AND AFFILIATES OF THE CUSTOMER
For the purpose of the Contract, the subsidiaries and affiliates of the
Customer as listed in Attachment V may make use of the Services, however,
the Customer shall be solely responsible for and entitled to request the
fulfilment of the Contract. The list of subsidiaries and affiliates may be
amended from time to time if agreed upon between the parties.
7. OBLIGATIONS OF THE CUSTOMER
In no event the Customer shall be entitled to resell the Service to any
other third party if this is in conflict with the relevant applicable laws
of the countries concerned. Swiss Telecom reserves the right to refuse any
request for service, at any location or in any country, or to suspend
immediately or terminate any service if Swiss Telecom has reasonable
grounds for suspecting that such provision of service is not in accordance
with the intent of this sub-clause. Breach of this clause by the Customer
shall be considered as a breach of a material obligation as referred to in
Article 14.2 of Appendix A.
8. CHARGES, FEES AND TERMS OF PAYMENT
The charges and fees for each Service are set out in Attachment II. The
Terms of Payment are set out in Appendix A.
9. LIABILITY OF SWISS TELECOM
Swiss Telecom shall be liable for loss or damage according to the
relevant provisions of the Swiss Telecommunications Act.
10. SERVICE PERIOD
The period for which the Contract is initially entered into shall be
one (1) year, starting on the first Ready-for-Service date. The First
Ready-for-Service Date is December 1st, 1996. The service period may be
extended in accordance with clause 2 of Appendix A. (Notwithstanding
clause 2 of Appendix A, the period of notice shall be six (6) months.)
(11. X-SPECIFIC PROVISIONS)
12. AMENDMENTS TO THE CONTRACT
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This Contract may be amended at any time by mutual agreement. Any such
amendment must be made in writing.
13. NOTICES
Notices to Swiss Telecom shall be sent to:
Telecom PTT, DT Geneva
Commercial Division
Route de Meyrin 49
1211 Geneve 2
Notices to the Customer shall be sent to:
Virtual Telecom S.A.
Morgines Business Center
Av. des Morgines 12
1213 Pt-Lancy
Invoices intended for the Customer shall be sent to:
(same as above)
14. JURISDICTION AND APPLICABLE LAW
This Contract is governed by Swiss law. Place of jurisdiction and
process shall be according to the relevant provisions of the Swiss law
(Verwaltungsverfahrensgesetz; Bundesgesetz uber die Organisation der
Bundesrechtspflege and PTT-Organisationsgesetz).
In witness thereof, the parties hereto have caused this Contract to be
signed in duplicate by their duly authorised representatives.
Place, Date: Place, Date:
/s/ illegible /s/ illegible 22/10/96
-------------------------------- --------------------------------
Swiss Telecom PTT: Customer.
/s/ illegible /s/ illegible
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Contract / Version 1 1 Page 5/5
Project-no. XX.XX 961300, 16.10.1996
ATTACHMENT I
SPECIFICATION OF THE SERVICES AND THE NETWORK
for data- and telecommunications services provided
by Swiss Telecom PTT.
Specification of the Network and Services, Locations, Ready-for-service
Date(s), and relevant standard terms and conditions for the provisioning of
the Access lines
The concept is based on a "Uniplus Internet Direct TCP/IP access" combined
with a "Unidata Frame Relay" and "Unimaster" telehousing solution. The
present contract and specifications apply only to the Unidata Frame Relay and
Unimaster services. A separate contract has to be signed for the Uniplus
Internet Services.
[graphic]
Notes: It should be mentioned that amongst the 13 planned points of presence,
4 will be installed at a latter stage (project phase II), i.e. Rapperswil,
Olten, Bienne, Coire.
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Attachment I - Specification of the services and the network Page 1
1.1 Unidata Frame Relay Services
The following remotes sites are to be linked via Unidata Frame Relay to
the Geneva Frame Relay node. The sites marked with a "*", will be
installed at a later stage (project phase II)
Service Unidata Frame Relay (Port & PVC
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From To Access rate/CIR Provisional RFS Final RFS
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Geneva Lausanne 128 / 64 1.11.96
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Xxxxxx Xxxx 128 / 64 1.11.96
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Geneva Basel 128 / 64 1.11.96
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Geneva Zurich 256 / 128 1.11.96
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Geneva St-Gall 128 / 64 1.11.96
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Geneva Winterthur 128 / 64 1.11.96
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Geneva Lucerne 128 / 64 1.11.96
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Geneva Lugano 128 / 64 1.11.96
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Geneva Bienne* 128 / 64 Project phase II
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Xxxxxx Xxxxx* 128 / 64 Project phase II
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Geneva Rapperswil* 128 / 64 Project phase II
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Geneva Coire* 128 / 64 Project phase II
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1.2 Leased line Swiss Link Data
The following access line links Unisource Frame Relay node in Geneva to
Virtual Telecom computer facilities in Petit-Xxxxx XX.
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From To Access rate Provisional RFS Final RFS
kbit/s
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Geneva Pt-Lancy 1024 1.11.1996
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1.3 Unimaster Telehousing Service
Unimaster telehousing services are used to host Ascend Max access
routers belonging to the customer. The sites marked with a "*", will be
installed at a later stage (project phase II)
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Location Type Provisional RFS Final RFS
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Lausanne One-shelf 1.11.96
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Bern One-shelf 1.11.96
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Basel One-shelf 1.11.96
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Zurich One-shelf 1.11.96
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St-Gall One-shelf 1.11.96
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Winterthur One-shelf 1.11.96
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Lugano One-shelf 1.11.96
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Lucerne One-shelf 1.11.96
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Olten* One-shelf Project phase II
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Bienne* One-shelf Project phase II
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Rapperswil* One-shelf Project phase II
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Coire* One-shelf Project phase II
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Attachment I - Specification of the services and the network Page 2
ATTACHMENT II
CHARGES, FEES AND RELATED PROVISIONS
for data- and telecommunications services provided
by Swiss Telecom PTT.
Swiss Telecom PTT shall provide the Customer with the Service specified in
Attachment l. If the Customer requests any additional service it shall be
charged according to the applicable charges prevailing at the time of such
request (or as otherwise agreed by the Parties).
1) Leased line Swiss Link Data: (CHF, exclusive VAT)
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From To Access rate Installation Monthly
kbit/s
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Geneva Pt-Lancy 1024 0.- 1480.-
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2) Service Unidata Frame Relay (Port & PVC): CHF, exclusive VAT
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From To Access rate/CIR Installation Monthly
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Geneva (port only) 1024 2400.- 1560.-
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Geneva Lausanne 128 / 64 1750.- 701.-
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Xxxxxx Xxxx 128 / 64 1750.- 701.-
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Geneva Basel 128 / 64 1750.- 701.-
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Geneva Zurich 256 / 128 2550.- 1206.-
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Geneva St-Gall 128 / 64 1750.- 701.-
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Geneva Winterthur 128 / 64 1750.- 701.-
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Geneva Lugano 128 / 64 1750.- 701.-
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Geneva Lucerne 128 / 64 1750.- 701.-
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Total phase I 17200.- 7673.-
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Geneva Rapperswil* 128 / 64 1750.- 821.-
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Xxxxxx Xxxxx* 128 / 64 1750.- 821.-
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Geneva Bienne* 128 / 64 1750.- 701.-
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Geneva Coire* 128 / 64 1750.- 821.-
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Total phase I+II: 24200.- 10837.-
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Notes: Out of the 13 above sites, 4 will be installed at a latter stage
(project phase II)
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Attachment II - Charges, fees and related provisions Page 1
3) Unimaster Service: telehousing charges: (CHF, exclusive VAT)
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Location Type Installation Monthly
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Lausanne One-shelf 360.- 450.-
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Bern One-shelf 360.- 450.-
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Basel One-shelf 360.- 450.-
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Zurich One-shelf 360.- 450.-
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St-Gall One-shelf 360.- 450.-
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Winterthur One-shelf 360.- 450.-
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Lugano One-shelf 360.- 450.-
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Lucerne One-shelf 360.- 450.-
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Total phase I: 2880.- 3600.-
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Rapperswil* One-shelf 360.- 450.-
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Olten* One-shelf 360.- 450 -
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Bienne* One-shelf 360.- 450.-
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Coire* One-shelf 360.- 450.-
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Total phases I+II: 4320.- 5400.-
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The above charges cover for the installation and housing of a single
Ascend Max in a standard 19" cabinet. A monthly flat fee covering
electrical power cost is included. Out of the 13 above sites, 4 will be
installed at a latter stage (project phase II)
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Attachment II - Charges fees and related provisions Page 2
5. Pricing summary: CHF, exclusive VAT
5.1 Phase I only
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Services Installation Monthly
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Leased lines 0.- 1480.-
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*Frame Relay and PVC's 17200.- 6906.-
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Telehousing (housing) 2880.- 3600.-
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Telehousing (service) 0.- eff. costs
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Total: 20080.- 11986.-
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*The above prices apply to a 1 year's contract, including a 10% discount
on the Frame Relay and PVC's monthly charges
5.2 Option (Phase I + II)
The prices below apply to services provided to all points of presence,
i.e. after installation of the remaining 4 points of presences.
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Services Installation Monthly
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Leased lines 0.- 1480.-
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*Frame Relay and PVC's 24200.- 9754.-
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Telehousing (housing) 4320.- 5400.-
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Telehousing (service) 0.- eff. costs
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Total: 28520.- 16634.-
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*The above prices apply to a 1 year's contract, including a special 10%
discount on the Frame Relay and PVC's monthly charges
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Attachment II - Charges, fees and related provisions Page 3
SERVICES FOR VIRTUAL TELECOM A. UNIDATA FRAME RELAY & UNIMASTER
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ATTACHEMENT III
CUSTOMER PREMISES EQUIPMENT (CPEs)
Customer-specific Equipment
Ascend Max equipment, property of Virtual Telecom S.A., serviced by Digital
Equipment S.A., will be installed at the following locations as part of our
Unimaster Telehousing Services.
Sites addresses:
Unisource Switzerland S.A.
Street::_________________
City::___________________
Technical contact for Switzerland: Urs Schafli 031 688 8451
1) Lausanne: Av. Xxxxxxxxxx 3
1003 Lausanne
2) Berne: Ey 8
3063 Ittigen
3) Bale: Xxxxxxxxxxx 00
0000 Xxxxx
4) Zurich: ZH- Xxxxxx
Xxxxxxxxxxxxxxx 00
0000 Xxxxxx
5) St-Gall: Hauptpost
9001 St-Gallen
6) Winterthur: Xxxxxxxxxxxxxxx 000
0000 Xxxxxxxxxx
7) Lugano: Via Vergio 8
6932 Breganzona
8) Lucerne: Geissensteinring 45
6005 Luzern
9) Olten: Telecom PTT (to be defined)
10) Rapperswil: Telecom PTT (to be defined)
11) Bienne: Telecom PTT (to be defined)
12) Coire: Telecom PTT (to be defined)
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TELECOM PTT PAGE 1
Security Management Unidata
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ATTACHMENT IV
SECURITY MANAGEMENT, HELP DESK
for Unisource Data and Telecommunications Services
of Telecom PTT
This document will be updated as required.
1. SECURITY MANAGEMENT
The persons listed below are entitled, under their own signature, to
commission changes in Access Points, Configurations and Passwords, etc.
Unisource reserves the right to verify the signatures for such commissions.
FAMILY NAME / GIVEN NAME SIGNATURE
1. ( ) Xxxxxxx, Xxxx /s/ Xxxx Xxxxxxx
---------------------------- ----------------------------
2. ( ) Xxxxx, Xxxxxx /s/ Xxxxxx Xxxxx
---------------------------- ----------------------------
3. ( ) Xxxxxxx, Xxxxxxx /s/ Xxxxxxx Xxxxxxx
---------------------------- ----------------------------
4. ( )
---------------------------- ----------------------------
5. ( )
---------------------------- ----------------------------
6. ( )
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Security Management Unidata
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2. HELP DESK
Unisource
Calls from Switzerland: 000 00 00 Fax 000 00 00
Calls from abroad: x00 00 00 00 00 Fax x00 00 00 00 00
Virtual Telecom S.A. x00 00 000 0000 Fax x00 00 000 0000
Morgines Business Center
Av. des Morgines 12
1213 Pt-Lancy
Date and place: Date and place:
Geneve, le 22 octobre 1996 Geneve 22/10/96
---------------------------- ----------------------------
Telecom PTT: Customer:
illegible illegible
---------------------------- ----------------------------
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Att_iv / Version 1.0 Page 2/2
Project-no CH961300, 4 9.96
ATTACHMENT V
LIST OF SUBSIDIARIES AND AFFILIATES
for data- and telecommunications services provided
by Swiss Telecom PTT.
Virtual Telecom S.A. computer facilities will be housed at the following
location:
1) Digital Equipment Corporation International (Europe)
00 xxxxxx xxx Xxxxxxxx
C.P. 176
0000 Xxxxx-Xxxxx 0
Xxxxxx Xxxxxxxxxxx
Phone: x00 00 000 0000
Fax: x00 00 000 0000
Sales contact: Mr Xxxx-Xxxx Xxxxxx, Sales Account Mgr.
Technical contact: Xx Xxxxxxx Xxxxxxxx
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Attachment V - List of subsidiaries and affiliates Page 1
Compensation Provisions Unidata
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ATTACHMENT VI-1
COMPENSATION PROVISIONS
in the event of failure to meet Ready-for-Service Dates
for Unisource Data and Telecommunications Services
provided by Telecom PTT
If Telecom PTT fails to meet the Ready-for-Services and Final
Ready-for-Service Dates, the following compensation shall be payable, subject
to the provisions of the Agreement, of Appendix A (General Terms and
Conditions) and Appendix B (General Procedures and Requirements).
The compensation shall be provided in the form of a reduction in the one time
fee for Standard Services:
1. Telecom PTT shall pay compensation of 50 % (fifty percent) of the
relevant installation fee for which the customer has been charged,
insofar as one or more Ready-for-Service Dates and/or the Final
Ready-for-Service Date has been exceeded by one whole month (30 days).
2. If Ready-for-Service Dates have been met in respect of some but not all
Locations, the compensation shall be calculated on the basis of the
number of Locations for which the Ready-for-Service Date was not met as a
proportion of the total number of Locations which are to be installed
under the Agreement.
3. If the Final Ready-for-Service Date is not met, the compensation shall
be calculated on the basis of the number of Locations for which the
final Ready-for-Service Date was not met as a proportion of the total
number of Locations which are to be installed under the Agreement.
4. The compensation shall be a maximum of 100 % (one hundred percent) of the
relevant installation fee for which the Customer has been charged.
5. The compensation shall cease to be paid in the month after the
Ready-for-Service and/or Final Ready-for-Service Dates have been
subsequently met.
6. Once this Agreement has been terminated in whole or in part, the
Customer shall have no further entitlement to compensation.
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Compensation Provisions Unidata
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ATTACHMENT VI-2
COMPENSATION PROVISIONS
in the event of failure to meet guaranteed Network Performance
for Unisource Data and Telecommunications Services
provided by Telecom PTT
If the Network Performance guaranteed in Attachment I and specified in the
Service Level Agreement is not met, Swiss Telecom PTT shall pay the Customer
compensation based on the criteria set out below.
NETWORK AND SERVICE AVAILABILITY
Compensation payments shall be made if the values of Customer Network
Availability (CNA) defined in Attachment I or of the defined Network parts
are not achieved. The CNA shall be measured and calculated in accordance with
the SLA (Service Level Agreement, Appendix C) and shall commence on the RFS
(Ready-for-Service) Date.
Compensation payments shall be calculated as follows:
- Compensation payments for Standard Services, not including Access Lines,
shall be 1 % (one percent) of the monthly fee charged to the Customer.
Compensation payments shall be made for every 0.1 % (one tenth of a percent)
by which the guaranteed value, based on the 30-day period immediately
preceding, was not achieved. If several of these values are not achieved at
one and the same time, the compensation payments shall be made only for
failure to achieve the lowest value.
- Compensation payments for Standard Services shall be a maximum of 40%
(forty percent) of the relevant Services, not including Access Lines, for
which the Customer has been charged. The Customer shall have no entitlement
to compensation payments in respect of any period after termination of the
Agreement in whole or in part and in respect of the terminated part of the
Agreement.
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Att_vi2 / Version 1 0 Page 1/1
Project-no. CH961300, 4.9.96
TELECOM
Appendix A: See contract / Version 1.0
Appendix C: See contract / Version 1.0
Appendix C: See contract / Version 1.0
Appendix D: See contract / Version 1.0
