AMENDED AND RESTATED ALLIANCE PARTNERS PROGRAM AGREEMENT
Exhibit 10.2
[***] Certain information in this document has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions.
AMENDED AND RESTATED
ALLIANCE PARTNERS PROGRAM AGREEMENT
This Amended and Restated Alliance Partners Program Agreement (“Agreement”), effective December 30, 2012 (“Effective Date”), is entered into by and between Blackhawk Network (Canada) Ltd., a corporation incorporated under the laws of Alberta (“Blackhawk”), and Canada Safeway Limited, a corporation incorporated under the laws of Alberta (“Safeway”).
WHEREAS, the parties entered into that certain Blackhawk Marketing Services Amended and Restated Gift Card Alliance Partners Program Agreement effective as of January 1, 2006, as amended to date (the “Original Agreement”), and wish to amend and restate the Original Agreement in its entirety; and
WHEREAS, Safeway wishes to continue to participate in the Blackhawk Program on the terms of this Agreement;
NOW, THEREFORE, in consideration of the mutual covenants and promises of the Parties and other good and valuable consideration, the sufficiency and receipt of which is hereby acknowledged, the Parties agree as follows intending to be legally bound:
1. Blackhawk Program.
1.1 Sales of Retailer Products. Upon execution of this Agreement, Safeway agrees to offer for sale in Safeway Stores in the Territory Retailers’ Products. For purposes hereof, “Products” means (i) Gift Cards; (ii) Debit Cards; (iii) Phone Cards and Products; and (iv) other products offered from time to time via the Blackhawk Program. All Retailer Products are subject to Safeway’s prior approval; provided however, that Safeway shall use commercially reasonable efforts to accept and offer for sale Products of no fewer than eighty percent (80%) of the Retailers offered to it by Blackhawk. Safeway agrees that, if Safeway wishes to carry any Retailer Products that require a separate agreement (“Agreement Acknowledgement”) to this Agreement then Safeway must sign such Agreement Acknowledgement (in a form mutually acceptable to Safeway and such Retailer) or decline to carry such Retailer’s Products. To ensure consistency and quality, Safeway agrees that Blackhawk is the sole interface between Retailers and Safeway with regard to the subject matter of the Blackhawk Program.
1.2 Purchase of Activated Prepaid Cards in Safeway Stores, If Applicable. (i) If the parties mutually agree, Safeway will dedicate a portion of its customer service locations or other mutually agreed booth, kiosk or card purchase location, in each of the Safeway Stores in the Territory to allow consumers to offer for sale their activated but unredeemed (either 100% unredeemed or partially redeemed) prepaid or stored value cards including the Gift Cards (the “Activated Prepaid Cards”). Safeway will purchase the Activated Prepaid Cards from consumers on behalf of Blackhawk or a Blackhawk Affiliate. In exchange for the Activated Prepaid Cards tendered by the consumer, Safeway will pay to the consumer cash, or other consideration (including, but not limited to the Safeway-branded gift card or the Blackhawk-branded Visa card) as agreed by the Parties from time to time. “Purchase Consideration” means the amount of consideration determined by Blackhawk or its Affiliate on a daily (or more frequent) basis that is payable to the consumer for the purchase of the Activated Prepaid Card. In order to determine the applicable Purchase Consideration payable for an Activated Prepaid Card tendered by a consumer, Blackhawk will electronically provide to Safeway the quoted Purchase Consideration for each Activated Prepaid Card; Safeway will not pay an amount to a consumer that exceeds the quoted Purchase Consideration (unless such a payment is made in connection with a mutually agreed promotion or otherwise at Safeway’s cost). The Parties acknowledge and agree that Safeway will purchase the Activated Prepaid Card on behalf of Blackhawk or a Blackhawk Affiliate
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and Safeway will not take title to the purchased Activated Prepaid Card at any time. Safeway will store the purchased Activated Prepaid Cards in a secure location and Safeway will be responsible for all Losses, including its employee theft, regarding the Activated Prepaid Cards until they are collected from each store by Blackhawk or deactivated and destroyed at Blackhawk’s direction; Safeway will not be responsible for theft by any Blackhawk or Blackhawk Affiliate’s employee; in the event of a dispute regarding which party is responsible for the theft of an Activated Prepaid Card, the Parties will work together in good faith to determine the source of the theft as well as a change in business process (if needed) to prevent future theft. The fee to Safeway for effecting the purchase of an Activated Prepaid Card (each a “Transaction Fee”) will be agreed by the Parties on an annual basis during each year of the Term. No Safeway Commission (as defined in Exhibit A) will be earned on the Activated Prepaid Card purchase.
1.3 Blackhawk Services. Subject to the terms and conditions of this Agreement (including without limitation Safeway’s payment obligations), Blackhawk shall provide the Services to Safeway. Blackhawk agrees that at least one Blackhawk employee shall be dedicated to providing the Services to Safeway, and such employee shall have adequate resources at his or her disposal to cause the delivery of the Services described in this Agreement. As further set forth in the description of the Services, Blackhawk and Safeway shall cooperate to pilot new programs and new Products in Safeway Stores to test and verify product functionality and consumer demand; for those pilot programs and new Products that are original ideas exclusively developed by Safeway or co-developed by Blackhawk and Safeway, Blackhawk will launch such pilot program or Product exclusively in Safeway Stores for at least six (6) months (or such shorter time as shall be mutually agreed upon by Safeway and Blackhawk) before launching any such pilot program(s) or new Products in other alliance partner stores located in Western Canada (specifically, the Western Canadian provinces in which Safeway Partner Stores are located); provided, however, that if other alliance partners with stores located outside of Western Canada request or are willing to participate in pilot program or a new Product of a similar nature, Blackhawk may offer same in such alliance partner stores, or if Safeway declines participation in such pilot programs or new Products, Blackhawk may offer same in other alliance partner stores wherever located. Further, as further set forth in the description of the Services, Blackhawk shall use commercially reasonable efforts to create and implement marketing programs unique to Safeway Stores and agrees that at least one Blackhawk employee shall be dedicated to providing the Services that are marketing Services to Safeway. Blackhawk shall also use commercially reasonable efforts to offer marketing programs to Safeway, and assuming acceptance by Safeway, the parties will use commercially reasonable efforts to cause such programs to be included in Safeway Stores no later than the launch of such marketing program(s) in any other alliance partner store. Blackhawk shall solicit from Retailers for use in Safeway promotional marketing funds to the extent that it solicits such funds on behalf of any of Blackhawk’s other similar alliance partners.
1.4 [Reserved]
1.5 Payment. Safeway shall remit payment to Blackhawk according to the schedule and terms set forth in Exhibit A.
1.6 Exclusivity.
(a) | For the term of this Agreement, Safeway shall not, without Blackhawk’s written consent, enter into any agreement with any Retailer or other third party, other than through Blackhawk, for the sale or distribution of any Gift Cards, Debit Cards, Phone Cards and Products, or other products that compete with any Products. Notwithstanding anything to the contrary contained in this Agreement, Blackhawk agrees that Safeway shall have the absolute right to produce, market and sell, and enter into an agreement with third parties to produce, market and sell “Safeway” and Safeway Affiliate-branded gift cards in Safeway Stores without being in breach of this |
[***] Certain information in this document has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions.
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Agreement. Also, nothing herein shall limit or restrict: (a) Safeway or any Safeway Affiliate from carrying, issuing or selling any Safeway or Safeway Affiliate loyalty cards or any money order or money transfer cards, or cards that may be used to purchase diagnostic, medical treatment or other health care services, or (b) a retailer who leases retail space from Safeway or a Safeway Affiliate from selling gift cards of that retailer at registers located in the subleased retail space inside a Safeway Store (e.g., Starbucks, Staples or Jamba Juice), provided, however that such gift cards are provided directly by such retailer and are not provided through a third party. |
(b) | Safeway may notify Blackhawk of its interest in developing a new relationship with a Product retailer that is not a Product Retailer hereunder, and upon receipt of such notice, Blackhawk shall use commercially reasonable efforts to secure such retailer as a Product Retailer within ninety (90) days thereafter and to commence delivery to Safeway of the Products of the new Product Retailer within one hundred eighty (180) days thereafter. |
(c) | For the term of this Agreement, Safeway shall not enter into any agreement with any Retailer or third party, other than through Blackhawk, to participate (directly or indirectly, including through equipment or machines of a third party) in any secondary market for the purchase and/or resale of Activated Prepaid Cards in the Safeway Stores or at xxx.xxxxxxx.xxx. |
1.7 Terms and Conditions. The rights and obligations of the Parties shall be further subject to the terms and conditions set forth in Exhibit C hereto. Capitalized terms used in the body of this Agreement but not defined herein shall have the meanings assigned to such terms in Exhibit C.
2. Representations and Warranties. Each Party represents and warrants that it has the right, power and authority to enter into this Agreement, to grant the rights granted herein, and to perform its obligations hereunder. Safeway further represents and warrants that (i) Safeway Stores will transmit Activation Data to Blackhawk only with respect to Products that have been purchased by a consumer and Safeway Stores will use commercially reasonable efforts to ensure the accuracy of such Activation Data; (ii) Safeway and Safeway Stores shall comply with the Blackhawk Practices and shall comply with Applicable Law; (iii) the Products will not be used by Safeway or Safeway Stores except in accordance with the terms and conditions presented by the applicable Retailer or Blackhawk; (iv) Safeway and Safeway Stores have secured all necessary rights, releases, clearances and licenses with respect to all materials and elements embodied in and all persons appearing in the promotional materials furnished or created by it; (v) Safeway, its Affiliates or the Safeway Stores are the sole owner, or a licensee with right of sublicense, of the Marks used by it in connection with performing their obligations or exercising their rights under this Agreement, and that such do not infringe the intellectual property rights of any person or entity; and (vi) Safeway shall ensure that it complies with PCI data security standards. Blackhawk further represents and warrants that: (x) it has secured all necessary rights, releases, clearances and licenses from the Retailers allowing Safeway to sell Products; (y) it has secured all necessary rights, releases, clearances and licenses with respect to all materials and elements embodied in and all persons appearing in the promotional materials furnished or created by it, including without limitation use of key art, images, photographs, stills and/or clips from movies and music clips in the Blackhawk Program; and (z) it is the sole owner, or a licensee with right of sublicense, of the Marks used by it in connection with performing its obligations or exercising its rights under this Agreement, and that such do not infringe the intellectual property rights of any person or entity.
[***] Certain information in this document has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions.
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3. Term and Termination.
3.1 This Agreement shall continue in effect for the term set forth in Exhibit A, unless earlier terminated pursuant to this Agreement.
3.2 A Party may terminate this Agreement by giving to the other Party written notice of such termination upon the other Party’s (a) material breach of any material term (subject to the other Party’s right to cure within thirty (30) days (or five (5) business days in the case of a payment breach) after receipt of such notice); or (b) insolvency, or the institution of any insolvency, assignment for the benefit of creditors, bankruptcy or similar proceedings by or against the other Party. In addition to the foregoing, Safeway may terminate this Agreement upon not less than thirty (30) days prior written notice to Blackhawk if (i) the Blackhawk network is not operational (other than as a result of Safeway’s acts, omissions or fault) for (x) forty eight (48) consecutive hours or (y) more than ten (10) hours per calendar month (excluding scheduled downtime) for three (3) consecutive months; or (ii) if any changes to the Blackhawk Program affect Safeway in a material and adverse manner, and Blackhawk is not willing or able to remedy such material adverse effect within a thirty (30) day period. The right to suspend performance under this Agreement is not limited or impaired by this section.
3.3 Upon expiration or termination of this Agreement, Safeway shall immediately remit to Blackhawk full payment for amounts accrued and owing hereunder before the date of expiration or termination, without offset.
4. The following provisions shall survive termination: Sections 3.3, Sections 4-8 of the body of this Agreement; Exhibit A (Sections 1 and 2); Exhibit B; and Sections 1, 3, 4, 5.B., 6 through 9 (inclusive), 13, 14, 16 and 17 of the Terms and Conditions set forth in Exhibit C; and Exhibit D.
5. Notices. All notices hereunder shall be in writing, and shall be given personally, by facsimile, certified mail or by overnight courier to the address set forth below. Any Party may from time to time change its address for receiving notices or other communications by providing notice to the other in the manner provided in this Section.
If to Safeway to:
Canada Safeway Limited 0000 - 0xx Xxxxxx X.X. Xxxxxxx, Xxxxxxx X0X 0X0 |
If to Blackhawk to:
Blackhawk Network (Canada) Ltd. 000 Xxxxxx Xx., Xxxxx 000 Xxxxxxx, XX X0X 0X0 Attn: Group Vice President | |
Attn: President With a copy to:
Canada Safeway Limited - Legal 0000 - 0xx Xxxxxx X.X. Xxxxxxx, Xxxxxxx X0X 0X0
Attn: General Counsel |
With a copy to:
Blackhawk Network (Canada) Ltd. Legal Department 0000 Xxxxxxxxxx Xxxx Xxxx Xxxxxxxxxx, XX 00000 Attn: General Counsel |
6. Entire Agreement. This Amended and Restated Alliance Partners Program Agreement, any Exhibits
[***] Certain information in this document has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions.
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and attachments hereto, and any written nondisclosure agreement previously executed by the Parties set forth the entire agreement and understanding between the Parties as to the subject matter hereof and supersede all prior discussions, agreements and understandings of any kind, and every nature between them including, without limitation, the Original Agreement, which shall be amended and restated in its entirety as set forth herein. Each Party confirms that it has not relied upon any statement, representation or understanding that is not an express term of this Agreement and shall not have any remedy in respect of any statement, representation or understanding which is not an express term of this Agreement, unless made fraudulently. This Agreement shall not be changed, modified or amended except in writing and signed by both Parties. In the event that there is a conflict or inconsistency between the terms, covenants or conditions of the body of this Agreement and its Exhibits, the terms, covenants, and conditions of Exhibit C shall control, and then those of the body of this Agreement, Exhibit A, Exhibit D and Exhibit B, in such order.
7. Headings. The headings of this Agreement are intended solely for convenience of reference and shall be given no effect in the interpretation or construction of this Agreement.
8. Choice of Language. The parties acknowledge that they have required that this Agreement, as well as any documents, notices and legal proceedings executed, given or instituted pursuant hereto or relating directly or indirectly hereto be drawn up in English. Les parties reconnaissent avoir exigé la rédaction en anglais de la présente convention, ainsi que tous les documents exécutés, xxxx xxxxxx et procédures judiciares intentées directement ou indirectement à la suite ou relativement à la présente convention.
9. Counterparts. This Agreement may be executed in counterparts, which execution may be by facsimile, each of which shall be an original, but all of which shall constitute one, and the same, document.
[***] Certain information in this document has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions.
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IN WITNESS WHEREOF, the undersigned have executed this Agreement as of the 15th day of March, 2013.
BLACKHAWK NETWORK (CANADA) LTD. | ||
By: | /s/ Xxxxx X. Xxxxxx | |
Title: | SVP & CFO | |
Fax: |
| |
CANADA SAFEWAY LIMITED | ||
By: | /s/ Xxxxxx Xxxxxx | |
Title: | Assistant Treasurer | |
Fax: |
|
[***] Certain information in this document has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions.
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EXHIBIT A
1. Payments and Reports; Fees. For purposes of sales reporting and invoicing under this Agreement, a week is the seven-day period ending each Saturday at 11:59:59 p.m. (each, a “Sales Week”). All times referred to in this Agreement mean local time in Salt Lake City, Utah, U.S.A. If either a reporting day, invoicing day or payment day is a national legal holiday, then the report, invoice or payment, as applicable, shall be due on the next business day. All amounts paid by Safeway to Blackhawk will be remitted using ACH procedures to an account designated by Blackhawk.
A. Product Commission. For all Products sold by Safeway Stores, Safeway will earn [***] of the Distribution Commission applicable to each such Product as noted in the Product commission schedule delivered by Blackhawk to Safeway from time to time (the “Safeway Commission”). Safeway acknowledges and agrees that the Retailers and the Safeway Commissions may change from time to time due to changes in Blackhawk’s underlying agreements with such Retailers. Blackhawk will advise Safeway of such changes in writing (which advice may be by email) from time to time as such changes occur.
The parties recognize the importance of customer rewards programs that include a fuel program as an incentive to grow Gift Card sales. In this regard, if Safeway commences a fuel reward program in the Safeway Stores, in addition to the Safeway Commission described in the preceding paragraph, and if during any fiscal year of the Term the average annual dollar value of funds loaded to Gift Cards and Phone Cards and Products (other than handsets) only (the “Qualifying Products”) per Safeway Store exceeds one hundred fifteen percent (115%) of the actual average load value from the full fiscal year immediately preceding the implementation of a fuel reward program of Qualifying Products per Safeway Store (“Minimum Annual Qualifying Threshold”**), then Safeway shall be entitled to additional Distribution Commission for all such Qualifying Products sold at the Safeway Stores during the entire applicable fiscal year (“Additional Distribution Commission”). Blackhawk shall remit to Safeway within sixty (60) days following the end of such fiscal year an amount equal to the difference between (x) the amount due and owing to Safeway under the Safeway Commission plus the Additional Distribution Commission according to the table below earned on Qualifying Products for the period and (y) the amount actually paid to Safeway as its Safeway Commission on Qualifying Products for the period.
The Average Annual Dollar Value Loaded Per Safeway Store for |
Additional Distribution Commission | |||
From Tier 10 and above |
[*** | ] | ||
From Tier 9 up to Tier 9 plus $300,000 (“tier 10”) |
[*** | ] | ||
From Tier 8 up to Tier 8 plus $300,000 (“tier 9”) |
[*** | ] | ||
From Tier 7 up to Tier 7 plus $300,000 (“tier 8”) |
[*** | ] | ||
From Tier 6 up to Tier 6 plus $300,000 (“tier 7”) |
[*** | ] | ||
From Tier 5 up to Tier 5 plus $300,000 (“tier 6”) |
[*** | ] | ||
From Tier 4 up to Tier 4 plus $200,000 (“tier 5”) |
[*** | ] | ||
From Tier 3 up to Tier 3 plus $200,000 (“tier 4”) |
[*** | ] | ||
From Tier 2 up to Tier 2 plus $200,000 (“tier 3”) |
[*** | ] | ||
From Tier 1 up to Tier 1 plus $150,000 (“tier 2”) |
[*** | ] | ||
From the Minimum Annual Qualifying Threshold up to the Minimum Annual Qualifying Threshold plus $150,000 (“tier 1”) |
[*** | ] |
[***] Certain information in this document has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions.
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* | The “Average Annual Dollar Value Loaded Per Safeway Store” shall equal the Total Annual Dollar Value Loaded to the Qualifying Products divided by the Average Number of Safeway Stores. For clarity, Qualifying Products do not include (1) Debit Cards, (2) telephone handsets, (3) the purchase of Activated Prepaid Cards as described in Section 1.2 of the Agreement, (4) load or reload of Safeway branded gift cards, or (5) other unique offers of Gift Cards for which the Safeway Commission is not applicable. In addition, the parties expressly agree that week 53 of any fiscal year during the Term will be excluded from the calculation of per store sales. |
“Average Number of Safeway Stores” is calculated as follows: the number of Safeway Stores that are open at the first day of the Measurement Period, plus the number of Safeway Stores that are open at the last day of the Measurement Period; divided by 2.
“Measurement Period” is each fiscal year during the Term.
“Total Annual Dollar Value Loaded” is the total funds load amount for Qualifying Products for all Safeway Stores open during the Measurement Period regardless of the amount of time the Safeway Store is open.
** | Beginning in the 2015 fiscal year, the Parties will increase the Minimum Annual Qualifying Threshold based upon the change in the U.S. Consumer Price Index for the immediately preceding fiscal year. |
B. Invoicing and Payment. All Products sold by Safeway Stores hereunder will be invoiced and paid in three categories as follows:
(1) Weekly Invoice. Blackhawk will deliver to Safeway by 5:00pm each Monday an electronic invoice covering the sales of all Gift Cards and Phone Cards sold during the immediately preceding Sales Week (the “Weekly Invoice”). Safeway will remit payment for the Weekly Invoice such that payment is received by Blackhawk on or before 5:00pm on the Wednesday following submission to Safeway of each such Weekly Invoice.
(2) Tri-Weekly Invoice. Blackhawk will deliver to Safeway three times each week an electronic invoice for sales of all Debit Cards not otherwise covered by the Weekly Invoice, as follows (the “TriWeekly Invoice”). Blackhawk will deliver to Safeway and Safeway will pay Blackhawk according to the following table:
Activation Days |
Invoice Posted to Safeway |
Payment Due from Safeway | ||
Sunday, Monday, Tuesday | Wednesday Noon MT | Friday 5PM MT | ||
Wednesday, Thursday | Friday Noon MT | Tuesday 5PM MT | ||
Friday, Saturday | Sunday Noon MT | Wednesday 5PM MT |
(3) Phone Handsets, Other Goods and Services. Blackhawk will deliver to Safeway an invoice covering all phone handsets and other mutually agreed goods and services upon their delivery to Safeway, which will be priced as mutually agreed upon in writing from time to time; and Safeway will remit payment for such goods within thirty (30) days of the date of the applicable invoice. No invoice or purchase order shall have the effect of modifying or amending this Agreement.
(4) GST. The Parties acknowledge that the invoices will specify the amount of GST applicable to the commission earned by Safeway during the sales period covered by such invoice. Safeway is responsible to remit to Canada Revenue Agency in accordance with the Excise Tax Act (Canada) all GST amounts collected or received by it from Blackhawk. Safeway’s GST registration number has been provided to Blackhawk.
[***] Certain information in this document has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions.
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C. Sales Reports.
(1) Daily Sales File. Blackhawk will provide to Safeway a daily sales file. The file will be transmitted via FTP or an alternate method mutually agreed between Blackhawk and Safeway.
(2) Weekly Reconciliation. Safeway shall deliver to Blackhawk at the time of each weekly payment a reconciliation setting forth discrepancies between Safeway’s records, the Daily Sales Logs and the Weekly Invoice (each, a “Reconciliation Report”).
(3) Inventory Reports. Safeway will provide Blackhawk with monthly inventory reports in such detail as Blackhawk may reasonably request to permit Blackhawk to monitor Product inventories and manage replenishment orders hereunder for the Products.
D. Record Database/Billing Dispute Resolution.
(1) The Weekly Invoice will be based on the sales of applicable Products as reflected in Blackhawk’s database of sales transactions during the applicable Sales Week. Blackhawk’s database shall be deemed to be the “Record Database.”
(2) Safeway shall remit payment on all Weekly Invoices based on the Record Database without withholding or offsetting discrepancies or disputed sums. Adjustments will be made in payment of the Weekly Invoice following the date on which discrepancies are mutually resolved by the Parties. If such resolution is not achieved within ten (10) days following the Reconciliation Report, the discrepancy shall be deemed a “Billing Dispute” and, notwithstanding any other provision in this Agreement, shall be resolved in accordance with the following procedures:
(a) | Either Party may, by notice to the other Party, submit a Billing Dispute to a Billing Auditor (as defined below), who shall render a decision resolving the matter within sixty (60) days of the date of final selection of the Billing Auditor. The Billing Auditor shall not award to either Party any relief greater than that initially sought by such Party. The decision of the Billing Auditor shall be final and binding. The Parties shall share equally all costs and expenses of the Billing Auditor and the Billing Auditor shall not have the authority to award costs or attorneys’ fees to either Party. For purposes hereof, a “Billing Auditor” means any individual selected in accordance with the procedure set forth in Section 1.D.(2)(b) below and who (i) has reasonable professional qualifications and practical experience in the area of invoice/xxxx auditing, (ii) has no interest, financial or otherwise, or duty which conflicts or may conflict with his or her functions as a Billing Auditor (such individual being required to fully disclose any such interest or duty before his or her appointment) and (iii) is not currently and has not been (x) during the five (5) years before the date of appointment, an employee of either of the Parties or any of their Affiliates; and (y) during the three (3) years before the date of appointment, a contractor or consultant of either of the Parties or any of their Affiliates, in each case unless otherwise mutually agreed by the Parties. |
(b) | Each Party shall, within five (5) business days following the date of notice that a Party desires to submit a Billing Dispute to a Billing Auditor, notify the other Party in writing of its designation of three proposed Billing Auditors. If the Parties cannot mutually agree to a Billing Auditor from this list of six (6) individuals within five (5) business days thereafter, then each Party shall select one Billing Auditor, and the two selected Billing Auditors shall select a third from among the original list within five (5) business |
[***] Certain information in this document has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions.
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days after notification thereof, and such third Billing Auditor shall hear the dispute.
E. Purchase of Activated Prepaid Cards. Blackhawk will provide to Safeway a daily transaction file that includes each purchased Activated Prepaid Card and the corresponding Purchase Consideration for such card. Each Monday, Blackhawk will provide to Safeway a statement of the amount due for the aggregate Purchase Consideration and Transaction Fees for Activated Prepaid Card purchases during the immediately preceding Sales Week. Safeway will offset such amount (i.e. net settle) against other amounts owed by Safeway to Blackhawk for Products sold in Safeway Stores. Any Billing Disputes will be resolved in accordance with the procedure set forth in Section 1. D (2) of this Exhibit A.
F. Other Fees; Fixtures. Safeway shall not pay frame relay expenses or other similar data communication expenses for connectivity to Blackhawk; any such fees are waived by Blackhawk.
Safeway shall pay for display racks and end caps (“Fixtures”) unless otherwise mutually agreed by the Parties.
2. Blackhawk Services (See Exh. C, Section Y “Services”).
A. | Blackhawk or its Affiliates will contract with Retailers to offer Products in the Blackhawk Program. |
B. | Blackhawk or its Affiliates will coordinate with Safeway and the Retailers to implement the Blackhawk Program in the Safeway Stores, including those special Services set forth herein at Section 2.D through 2.N of this Exhibit A. |
C. | Blackhawk or its Affiliates will facilitate the transmission of Activation Data from Safeway or its Service Bureau to Retailer or Retailer’s third party designee. |
D. | Partner Management - Blackhawk will |
i. | coordinate between Safeway and the Retailers to implement the Blackhawk Program in the Safeway Stores. |
ii. | use commercially reasonable efforts to secure providers of certain Products offered by a third party (not offered through Blackhawk) that Safeway would like to carry, and who are not existing Retailers to the program |
iii. | manage certain legislative or other legal research associated with the program or new Products |
iv. | maintain account management with Retailers (including coordinating with Safeway on a timely basis regarding promotional matters that impact Safeway) |
v. | negotiate the terms for new or renewed Retailer Gift Card agreements |
E. | Operations/Financial Support functions - Blackhawk will: |
i. | In cooperation with Safeway, forecast Product inventory requirements for Safeway throughout the year |
ii. | In cooperation with Safeway, and as agreed from time to time as to which party bears the costs of such services, manage in-store inventories and coordinate third-party merchandising services when needed for special reset or compliance purposes |
iii. | Manage warehouse compliance with enhanced security requirements of open loop cards |
[***] Certain information in this document has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions.
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iv. | Manage all regulatory and compliance policies for prepaid products in cooperation with Safeway and its store operations |
v. | In cooperation with Safeway and with prior authorization from Safeway, create and execute seasonal planograms to optimize sales and margins |
vii. | Provide inventory portal and emergency restocking to allow stores to manage out-of-stock conditions through direct orders (separate from the standard direct-store-delivery (“DSD”) restocking system |
viii. | Negotiate and manage all contracts with all vendors supporting card processing, production and distribution |
F. | Customer Service Functions - Blackhawk will: |
i. | Field consumer and store questions regarding Products through a Blackhawk call center operated by Blackhawk personnel or a third party under contract with Blackhawk |
ii. | Prepare and modify script for the call center to properly handle all inquiries |
G. | Consumer Marketing - Blackhawk will: |
i. | In cooperation with Safeway, create, develop and print all in-store marketing materials at key holidays. Blackhawk and Safeway will agree on programs that may include the following Blackhawk-paid promotional activities: |
(a) | In-Store radio |
(b) | In-Store signage |
(c) | Electronic point of sale |
(d) | Distribution of all creative to stores to ensure signage is up on time and meets specifications |
ii. | Create, develop and print all out-of-store marketing materials at key holidays. Blackhawk and Safeway will agree on programs that may include the following Blackhawk-paid promotional activities and services: |
(a) | Circulars |
(b) | Direct Mail |
(c) | CPG coordination for co-branded promotions |
(d) | Traffic approvals from Retailers for holiday advertising and marketing programs |
(e) | Develop and gain Retailer funding for Safeway-specific promotions |
iii. | Develop and facilitate Lifestyle store card launch program and store opening card launch program, as requested by Safeway |
H. | Public Relations - In cooperation with Safeway, Blackhawk will: |
i. | Coordinate, develop and deliver press releases |
ii. | Manage press regarding cards |
iii. | Participate as an “Expert” in interviews - radio and print media |
iv. | Monitor and manage crisis situations with consumers |
I. | Product Marketing - Blackhawk will: |
i. | Test all new Products in the appropriate systems |
ii. | Troubleshoot card processing issues |
iii. | Work with Safeway on Safeway-specific fraud control program and assist with implementation, including: |
[***] Certain information in this document has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions.
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(a) | Training store personnel regarding specialty sales |
(b) | Product design changes |
(c) | Developing technology to set limits on purchases/sales |
(d) | Ongoing management and enhancement - review with Safeway loss prevention, security and cash management personnel on a regular basis |
J. | Employee Marketing - Blackhawk will: |
i. | Develop and facilitate, at Safeway’s reasonable request, employee incentive programs at key holidays |
(a) | Design of the promotion |
(b) | Negotiate with Retailers for prizes |
(c) | Develop creative |
(d) | Print and distribute creative |
(e) | Coordinate legal review and approvals |
(f) | Coordinate with all agencies, including fulfillment agency |
(g) | Run all analysis on a weekly basis to provide status for stores and district managers |
(h) | Supervise the awarding of prizes |
(i) | Analyze and report promotion results |
ii. | Develop and manage employee promotions and incentive giveaways |
K. | IT support - Blackhawk will: |
i. | Maintain and/or develop the information technology platform to process the Product activation transactions in stores |
ii. | Provide IT support in connection with Product payment processing and new programs |
L. | Financial Services Support - Blackhawk will: |
i. | Incur the expense for the reconciliation of the financial settlement process each week |
(a) | Follow up on out of balance situations or late payments in a timely manner |
(b) | Reconcile the payments per the Agreement |
ii. | Provide weekly/ period and quarterly reporting to Safeway |
M. | Upon expiration or termination of this Agreement, Blackhawk shall bear the costs for the return or destruction of Products; provided that Blackhawk will not be responsible for the costs of returning or destroying Products if Blackhawk terminates the Agreement pursuant to Section 3.2(a) of the main body of this Agreement |
N. | Activated Prepaid Cards (Cardpool, if applicable) - If the parties mutually agree, Blackhawk will: |
(i) | Receive all purchased Activated Prepaid Cards from the Safeway Stores in an agreed manner and with an agreed frequency, at Blackhawk’s expense |
(ii) | As agreed by the parties from time to time, fund in-store signage designed by Safeway |
(iii) | provide in-store training materials for Safeway Stores personnel as mutually agreed by the Parties |
(iv) | provide a customer service number to field calls from the Safeway Stores |
[***] Certain information in this document has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions.
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4. | Term. The term of this Agreement (the “Term”) shall commence on the Effective Date and continue through December 30, 2017, and shall automatically renew for successive five (5) year terms thereafter unless (1) either Party provides the other with twelve (12) month’s (the “Renewal Deadline”) advance written notice of its intention not to renew; or (2) the Agreement is earlier terminated in accordance with the Agreement. Notwithstanding the foregoing, as a condition precedent to the automatic renewal of the term as described above, Blackhawk shall deliver a written notice to Safeway not later than sixty (60) days prior to the Renewal Deadline that contains (a) the date of the Renewal Deadline and (b) a statement that the term of the Agreement will renew for five (5) years unless notice of Safeway’s intention not to renew is delivered to Blackhawk by the Renewal Deadline. |
[***] Certain information in this document has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions.
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EXHIBIT B
BLACKHAWK PRACTICES
1. | Delivery and Warehousing. Retailer will deliver boxes of un-Activated Products (the “Originally Packaged Products”), to the Blackhawk Distribution Centers. Blackhawk will use commercially reasonable means to ship the Originally Packaged Products (or in repacked cartons or “Inner Packs”) to Safeway. Safeway is responsible for shipping to Safeway Stores. While the Originally Packaged Products are stored at any Blackhawk Distribution Center or Safeway distribution center, such Products will remain in the unopened boxes or Inner Packs as originally packaged by Retailer or Blackhawk until opened as necessary to ship to Safeway Stores. Each distribution center must have in place commercially reasonable precautions designed to prohibit loss, theft, damage and destruction. |
2. | Display. Some Inner Packs may include a “Do Not Display After” date, either through a label or via a code or other means that Blackhawk will explain to Safeway in a separate written or e-mail communication. Safeway will not place Products on display for sale after such date. Safeway Stores will display Products for sale by posting or hanging the un-Activated Products on racks located in one or more of the following areas: (i) an aisle ; (ii) at the end cap; (iii) on a sales counter; (iv) adjacent to a check out stand; or (v) other high traffic areas in Safeway Stores. Safeway acknowledges that particular Retailers may have Product placement restrictions, such as that Safeway place such Retailers’ Products in specific locations on the rack(s), or that Safeway refrain from placing certain Products in certain proximity to other specific Products. Safeway shall not be bound by any such restriction or condition unless, in advance of Blackhawk’s delivery of the applicable Product to Safeway, Blackhawk provides notice of the restriction or condition to Safeway. Products are not required to be displayed behind any locked or unlocked protective glass or enclosure. |
3. | Sale and Activation of un-Activated Products. At point of sale, Safeway Store personnel shall scan the un-Activated Product (by UPC scanner or other technology approved by Blackhawk), thereby registering the un-Activated Product sale and triggering notification of the sale of such un-Activated Gift Card via Blackhawk to the Service Bureau or Retailer, as applicable. Service Bureau or Retailer (as applicable) shall send via Blackhawk an acknowledgement to the Safeway Store signifying that such Product has been (or within 24 hours shall be) Activated. The Safeway Store checker then will give the purchaser the Product and a “gift receipt.” If an un-Activated Gift Card is not approved for sale, Safeway Stores will receive a decline message and will not sell such Gift Card. |
4. | Promotion. Safeway will not, and shall ensure that the Safeway Stores will not, create, provide or use any disclosures, promotional materials or advertising (including any in-store advertising) relating to the Products unless such disclosures or materials are expressly approved in advance in writing (or by email) by Blackhawk, such approval not to be unreasonably withheld or delayed. |
5. | Cooperation with Activities Required to Comply with Applicable Law. From time to time, Blackhawk will notify Safeway of actions it believes are necessary to comply with changes in (or changing interpretations of) Applicable Law. Blackhawk and Safeway will reasonably cooperate with each other in connection with actions reasonably necessary to comply with Applicable Law. |
6. | Expiration or Termination. Upon expiration or termination of the Agreement, Safeway, at the election of Retailers (as communicated by Blackhawk), shall sell (for a limited time), return or destroy the remaining stock of Products. |
[***] Certain information in this document has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions.
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EXHIBIT C
Terms and Conditions
[***] Certain information in this document has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions.
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[***] Certain information in this document has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions.
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[***] Certain information in this document has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions.
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[***] Certain information in this document has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions.
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[***] Certain information in this document has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions.
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[***] Certain information in this document has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions.
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[***] Certain information in this document has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions.
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[***] Certain information in this document has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions.
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