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EXHIBIT 10.23
I3 MOBILE, INC.
WIRELESS SERVICES MASTER AGREEMENT
This agreement (the "Agreement") by and between I3 MOBILE, INC., a Delaware
corporation, with offices at 000 Xxxxxx Xxxxx, Xxxxx Xxxxx, Xxxxxxxx, XX 00000
(hereafter referred to as "i3 Mobile") and VOICESTREAM WIRELESS CORPORATION, a
Delaware corporation, with offices at 0000 000Xx Xxxxxx, X.X. Xxxxx 000,
Xxxxxxxx, XX 00000 (hereafter referred to as "Voicestream") is made and entered
into as of the 20th day of November, 2000.
WHEREAS, i3 Mobile has developed proprietary systems, procedures and
technologies to enable Voicestream's wireless services customers to view
personalized HTML information on their computing devices, receive personalized
information directly to their wireless terminals or phones that are enabled to
send and receive SMS messages and related services via VoiceStream's
telecommunications network ("Wireless Devices") based on specific customer
requests via provisioning gateways developed by i3 Mobile and licensed or
otherwise provided to Voicestream in accordance with the terms and provisions of
this Agreement; and
WHEREAS, Voicestream is desirous of using i3 Mobile's proprietary systems,
procedures and provisioning technologies to provide personalized internet
services to its wireless services customers in accordance with the terms and
provisions of this Agreement.
NOW, THEREFORE, for good and valuable consideration, receipt of which is hereby
acknowledged, the parties agree as follows:
1. BUSINESS OVERVIEW. i3 Mobile shall provide Voicestream's wireless services
customers' access to a wide variety of customizable content, advertising and
transactional services aggregated by i3 Mobile from a variety of third party
sources (hereafter referred to collectively as "Content Providers").
(a) WIRELESS SERVICES. Set forth on Appendix A are the wireless internet
services being made available to Voicestream's wireless customers with
applicable subscription, setup and other fees (the "Wireless Services"). Via the
co-branded portal to be created by i3 Mobile hereunder (the "i3 Mobile Portal"),
Voicestream's wireless customers shall be provided an opportunity to subscribe
to (and be charged applicable subscription fee(s)) and then select any or all of
the Wireless Services. At VoiceStream's discretion, some Wireless Services may
require the customer to pay a premium above and beyond the subscription fee
(Voicestream's wireless customers that properly subscribe to the Wireless
Services shall be referred to as "Users").
(b) CONTINUOUS JOINT MARKETING. Throughout the term of this Agreement,
Voicestream and i3 Mobile will continuously work together to develop and produce
promotional materials that are designed to enhance the demand for Wireless
Services by Users. Subject to certain limitations and restrictions contained
herein, each party grants the other a license to use its respective trademarks,
logos and trade names in connection with these joint marketing efforts subject
to their respective published branding guidelines, which are hereby incorporated
herein by reference. The parties acknowledge that this is a material element of
this business relationship.
(c) CONTINUED IMPROVEMENTS. Voicestream acknowledges that due to the
rapidly changing demands of the wireless information industry, i3 Mobile shall
retain the right to change Content Providers and/or modify the Wireless Services
upon reasonable prior notice to Voicestream, provided that no such change or
modification shall eliminate any of the categories (or specific service
offerings thereunder) listed in Appendix A. i3 Mobile shall provide to
VoiceStream thirty (30) day prior written notice of such changes or
modifications.
(d) IDENTIFICATION AS BUSINESS PARTNER. Each party will provide, at its
own cost, a hyperlink located on its worldwide web site to the other Party's
designated page of its worldwide web site. Each hyperlink granted by one party
is subject to the other party's hyperlink rules and procedures. Each party's
logo will appear on the other party's web site. The use of the other party's
logo shall at all times be subject to such other party's branding guidelines
including but not limited to the media and the manner in which the party will
use the other party's logo. Any statements pertaining to the services of either
party contained in any marketing advertisement or promotion of the other party
shall be subject to the prior written approval of the other party.
(e) NONEXCLUSIVE RELATIONSHIP. Each party acknowledges that this
Agreement is nonexclusive in nature and that either party may enter into similar
agreements or arrangements with any other organization. Further, each party
acknowledges that the other shall, at all times remain free to develop and
market products, services and solutions to any third parties, alone or in
conjunction with other parties, which are the same as, similar to, or which may
be considered competitive to services provided by either Voicestream or i3
Mobile.
2. USER PROVISIONING GATEWAYS. Immediately upon execution of this Agreement, i3
Mobile and Voicestream shall work together to implement some or all of the
following i3 Mobile provisioning gateways in accordance with the specification
document that had previously been delivered to Voicestream:
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(a) VIA INTERNET. Voicestream authorizes i3 Mobile, and i3 Mobile
agrees, to create, host and maintain the i3 Mobile Portal linked to
Voicestream's corporate web site throughout the term of this Agreement designed
for the purpose of enabling individuals and/or Users to activate, modify and/or
delete requests for the Wireless Services. i3 Mobile will provide the Wireless
Services to Voicestream and its Users, and Voicestream may provide or resell
such Wireless Services to Users in accordance with the terms and conditions of
this Agreement. i3 Mobile hereby grants to Voicestream a nonexclusive and
nontransferable (except as provided herein) license for Voicestream and its
Users and potential Users to access and use the computer system used by i3
Mobile to provide the Wireless Services ("i3 Mobile System") solely in
connection with the provision of the Wireless Services and subject to the
limitations herein. Unless otherwise indicated in the applicable Appendix: (i)
Voicestream shall be solely responsible for providing service and support to
its Users; (ii) i3 Mobile will not deal directly with Users; (iii) and Users
who contact i3 Mobile shall be directed to Voicestream for assistance. Except
as expressly provided otherwise herein, Voicestream shall be solely responsible
for all costs associated with maintaining the link between the i3 Mobile Portal
and Voicestream's corporate web site, and, except as expressly provided
otherwise herein, i3 Mobile shall be solely responsible for all costs
associated with creating, hosting and maintaining the i3 Mobile Portal, the i3
Mobile System and the Wireless Services. The i3 Mobile Portal shall enable
individuals interested in becoming Users to subscribe to the Wireless Services.
Potential Users will, among other features, be able to: (i) personalize their
HTML portal "look and feel", (ii) select specific information, and the
corresponding triggers, for content to be pushed from the i3 Mobile Portal to
the Wireless Device, (iii) request on-demand information from the i3 Mobile
Portal via the Wireless Device, (iv) utilize a commercially reasonable help
section pertaining to content, trigger selection and provisioning, look and
feel, and any other options provided in connection with the Wireless Services,
(v) input credit card and other billing information (if applicable); and (vi)
subscribe to and receive the selected Wireless Services.
(b) VIA DIRECT VOICESTREAM CUSTOMER SERVICES. Voicestream may offer
prospective Users direct telephone enrollment through its own customer services
area. The parties will agree to a suitable method for transferring User
information from Voicestream's customer service operations over to i3 Mobile for
final processing, and, except to the extent set forth in subsection (d) below or
as otherwise agreed by the parties in writing, i3 Mobile will be solely
responsible for implementing such method. Prior to becoming Users, i3 Mobile
shall require all prospects to execute or otherwise acknowledge acceptance of a
subscriber agreement, such subscriber agreement to be for the benefit of both
parties hereto and to be in form and substance as mutually agreed-upon by the
parties (hereinafter "Subscriber Agreement"). Under no circumstances shall
either party provide or otherwise agree to provide access to Wireless Services
to any person without first obtaining their acceptance of the Subscriber
Agreement.
(c) OWNERSHIP.
(i) DEFINITIONS.
"I3 MOBILE PROPERTY" means the Wireless Services and i3 Mobile System, the i3
Mobile Marks (as defined below), together with all software, source and object
code, specifications, designs, processes, techniques, concepts, improvements,
discoveries, and inventions (x) currently owned by i3 Mobile, (y) developed or
otherwise acquired by i3 Mobile, and (z) except as expressly provided herein,
made or developed in connection with the Wireless Services. In addition, and
subject to subsection (iv) below, i3 Mobile Property shall include all rights to
collect, store, and use all User Data received by i3 Mobile from Users when they
are using the Wireless Services.
"INTELLECTUAL PROPERTY RIGHTS" means all intellectual property rights throughout
the world, whether existing under intellectual property, unfair competition or
trade secret laws, or under statute or at common law or equity, including but
not limited to: (i) copyrights, trade secrets, trademarks, trade names, patents,
inventions, designs, logos and trade dress, "moral rights," mask works, rights
of personality, publicity or privacy, and any other intellectual property and
proprietary rights; and (ii) any application or right to apply for any of the
rights referred to in this clause; and (iii) any and all renewals, extensions
and restorations thereof, now or hereafter in force and effect.
"USER DATA" means data generated in connection with a User's use of the Wireless
Services or otherwise exchanged between a User and VoiceStream, i3 Mobile, or
any third party via the i3 Mobile System, the i3 Mobile Portal or the
VoiceStream network. User Data includes, without limitation, both aggregate
information and individually identifiable information about usage patterns,
Users' selection of Wireless Services or other services or content, particular
information fields, alerts, triggers, and the like with respect to such Wireless
Services or other services or content, other transaction-related information,
and demographic data.
"VOICESTREAM PROPERTY" means all VoiceStream hardware and network facilities
(including communications links), the VoiceStream corporate web site and all
portions thereof, the VoiceStream Marks (as defined below), all properties
specifically created or developed by i3 Mobile for Voicestream hereunder to the
extent that such specifically created properties consist of current VoiceStream
design and "look and feel" elements, together with all software, source and
object code, specifications, designs, processes, techniques, concepts,
improvements, discoveries, and inventions currently owned or hereafter developed
or otherwise acquired by VoiceStream (whether or not in connection with this
Agreement). In addition, VoiceStream Property shall include (y) all rights to
collect, store, and use all User Data received by
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VoiceStream from Users from Users when they are using the Wireless Services,
and (z) any additional work product that is created by i3 Mobile or its agents
pursuant to a Work Order entered into pursuant to Appendix A, where such Work
Order expressly provides that VoiceStream is to be the owner of such work
product.
(II) I3 MOBILE OWNERSHIP. i3 Mobile owns and shall continue to
own and shall retain all right, title and interest in and to the i3 Mobile
Property and all Intellectual Property Rights therein.
(III) VOICESTREAM OWNERSHIP. VoiceStream owns and shall continue
to own and shall retain all right, title and interest in and to the VoiceStream
Property and all Intellectual Property Rights therein.
(IV) USE AND STORAGE OF USER DATA. Prior to execution of this
Agreement, VoiceStream provided to i3 Mobile a copy of VoiceStream's agreement
with the United States Federal Bureau of Investigation (FBI) and Department of
Justice (DOJ) governing VoiceStream's storage, use and disclosure of User Data.
i3 Mobile acknowledges that as part of a VoiceStream merger, VoiceStream may
execute a new agreement with the FBI, DOJ, and/or other government agencies
containing further restrictions on User Data (the executed agreement and any
future such agreements hereinafter are collectively referred to as "Government
Agreements"). i3 Mobile agrees to cooperate in good faith with VoiceStream to
enable VoiceStream to comply with the terms of Government Agreements; provided
however, if VoiceStream is subject to a requirement or restriction in the
Government Agreements that, in order to avoid VoiceStream being in breach of the
Government Agreements, would require i3 Mobile to substantially or materially
alter the conduct of its business (including without limitation, a material or
substantial alteration in the manner in which i3 Mobile stores, uses and
discloses User Data), i3 Mobile shall not be obligated to make such alteration.
If i3 Mobile elects not to alter the conduct of its business so as to enable
VoiceStream to comply with the terms of the Government Agreements, VoiceStream
shall have the right, without penalty of any kind, to terminate this Agreement
in its entirety upon 10 days written notice to i3 Mobile. Nothing in this
Agreement shall make any Government Agreement binding upon i3 Mobile.
(d) COSTS OF ENABLING COMMUNICATIONS LINKS. Voicestream will maintain at
its own expense a frame relay line or like communications service to connect
Voicestream's and i3 Mobile's respective networks in primary and backup
configurations. Voicestream will be responsible for the management and support
of the VoiceStream hardware and network facilities maintaining the connection.
Voicestream shall provide and maintain at its cost, mutually agreeable
communication protocol(s) for the purposes of providing the Wireless Services to
Users. Voicestream agrees to maintain these communications facilities in a
manner capable of providing quality service to Users (consideration given to the
then effective volume of messages being processed). Voicestream shall provide i3
Mobile on a continuous, no-cost basis two Wireless Devices used by Users
registered on the appropriate network(s), for the sole purpose of enabling i3
Mobile to monitor and test the delivery to such units of the Wireless Services
provided hereunder.
3. CUSTOMER CARE AND SUPPORT SERVICES. Except as otherwise specifically set
forth on Appendix A, during the term of this Agreement i3 Mobile will provide
Voicestream with basic support services through its Customer Care area.
Voicestream acknowledges that i3 Mobile's support services are owed to
Voicestream alone and not Users. Client shall be solely responsible for
providing customer service to Users and i3 Mobile will not deal directly with
Users.
4. TRADENAMES, TRADEMARKS AND LOGOS. i3 Mobile hereby grants Voicestream the
non-exclusive, worldwide, nontransferable, (except as expressly provided
hereunder) royalty-free license and right to use and publish in connection with
the Wireless Services and promotional materials describing the Wireless
Services, the trademarks, trade names and logos now or hereafter owned or used
by i3 Mobile which are associated with i3 Mobile or the Wireless Services ("i3
Mobile's Marks") provided such use and publication complies with the applicable
guidelines available to Voicestream on i3 Mobile's web site. By use of i3
Mobile's Marks, Voicestream may participate in i3 Mobile's Coop Program as
defined, and updated at i3 Mobile's sole discretion, on i3 Mobile's web site.
Nothing herein shall be deemed to require that VoiceStream use the i3 Mobile
Marks in connection with this Agreement or the Wireless Services.
(a) RIGHT OF APPROVAL. Voicestream agrees to submit to i3 Mobile a
sample of the proposed use of the i3 Mobile Marks on or with the Wireless
Services, boxes, containers and/or packaging, and i3 Mobile shall have approved
such proposed use in writing prior to any sale of the Wireless Services using
such i3 Mobile Marks in the proposed manner or any other public use of the i3
Mobile Marks in the proposed manner by Voicestream. Approval will not be
unreasonably withheld, and if i3 Mobile does not provide a written response
within ten (10) days of the receipt of such a request, approval shall be
considered granted.
(b) VOICESTREAM'S TRADEMARKS. i3 Mobile acknowledges that all service
marks, trademarks, brands, logos and trade names used by Voicestream
(collectively the "Voicestream Marks") are the exclusive property of
Voicestream. i3 Mobile shall not use any of the Voicestream Marks for any
purpose or in any medium without the express prior written consent of
Voicestream. i3 Mobile acknowledges that this Agreement does not transfer any
rights to use any Voicestream Marks and that this Agreement does not and will
not confer any goodwill or other interest in any Voicestream Marks upon i3
Mobile, all rights to which shall remain with Voicestream.
(c) PUBLICITY. The parties agree to issue a joint press release
announcing their relationship pursuant to this Agreement, such press release to
be subject to the prior written approval of each party with respect to form,
substance and
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timing. In addition, subject to AAA's prior written approval, such approval not
to be unreasonably withheld or delayed. In addition, the parties may in their
sole discretion elect to work together to issue further publicity and general
marketing communications concerning their relationship or other mutually
agreed-upon matters, provided, however, that neither party shall have any
obligation to do so. Each party acknowledges and represents that, in its
judgment, this Agreement is not material within the definition of materiality
under applicable securities and other laws and regulations and is not subject to
any filing, reporting or any other disclosure requirements under such laws and
regulations.
5. TERM. The initial term of this Agreement shall commence upon the date first
mentioned above and, unless terminated earlier in accordance with the terms
hereof, shall terminate three (3) years following the Effective Date. The
Agreement shall automatically renew for additional one (1) year terms unless
either party sends written notice of termination to the other at least sixty
(60) days prior to the end of the initial or any renewal term. The Effective
Date of the Agreement shall be the date of the launch of the Wireless Services
contemplated hereunder.
6. REPORTING AND PAYMENT. Except as otherwise set forth on Appendix A, i3 Mobile
will provide Voicestream with an activity report 30 days following the billing
date (which is the 20th day of the month) containing a summary review of the
Wireless Services, advertisements (if applicable), transactions and Users for
the preceding month. i3 Mobile may issue the report in mutually agreed-upon
electronic format. Additional reporting information may be made available to
Voicestream upon request. The reports will include, among other relevant data,
all Users who are active on the last business day of the month without pro
rating. Additional reporting requirements can be found in Appendix A; the
reporting requirements in Appendix A shall take precedence over those herein. i3
Mobile will issue Voicestream monthly invoices based on these reports. Invoices
for the initial payments stated in Appendix A will be issued upon execution of
this Agreement. All invoices are due upon receipt and payable within forty-five
(45) days after receipt using a form of payment reasonably acceptable to i3
Mobile. Voicestream agrees to pay i3 Mobile one percent (1%) interest per month
on all undisputed overdue amounts. Voicestream shall be liable for all taxes
arising out of the operation of this Agreement except for taxes imposed on i3
Mobile's income. Notwithstanding the above, the terms and conditions of this
Agreement shall supersede any conflicting or additional terms set forth in any
invoice or other materials provided by i3 Mobile to Voicestream, and any
preprinted terms or conditions therein shall be null, void and of no effect.
7. I3 MOBILE WARRANTIES AND REPRESENTATIONS.
(a) TITLE. i3 Mobile warrants that it has all necessary right, power and
authority to grant the rights and licenses granted Voicestream hereunder with
respect to the Wireless Services and neither the license or use as permitted
hereunder will in any way constitute an infringement or other violation of any
trademark, copyright, patent, trade secret or other intellectual property right
of any third party. i3 Mobile further warrants that the Wireless Services
licensed hereunder shall be free and clear of all claims, security interests,
liens and encumbrances of any kind.
(b) INTERNET USE. Except as otherwise expressly provided in this
Agreement (including the service level requirements and other terms of Appendix
A), i3 Mobile and its suppliers make no warranties regarding the quality,
reliability, timeliness or security of the Wireless Services or the i3 Mobile
System or that the Wireless Services, the software or the i3 Mobile System will
be uninterrupted or error free.
(c) DISCLAIMER. EXCEPT AS SPECIFICALLY STATED IN THIS AGREEMENT
(INCLUDING APPENDIX A), NEITHER i3 MOBILE NOR ITS CONTENT PROVIDERS MAKE ANY
OTHER WARRANTIES OF ANY KIND, EXPRESS, IMPLIED OR STATUTORY (INCLUDING, WITHOUT
LIMITATION, TIMELINESS, TRUTHFULNESS, SEQUENCE, COMPLETENESS, ACCURACY, FREEDOM
FROM INTERUPTION), ANY IMPLIED WARRANTIES ARISING FROM TRADE USAGE, COURSE OF
DEALING, OR COURSE OF PERFORMANCE, OR THE IMPLIED WARRANTIES OF MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE AND SHALL HAVE NO LIABILITY FOR THE ACCURACY
OF, OR FOR DELAYS OR OMISSIONS IN, THE PROVIDED WIRELESS SERVICES.
8. VOICESTREAM WARRANTIES AND REPRESENTATIONS. Voicestream warrants that it will
not modify, reformat, redistribute or otherwise disseminate Confidential
Information belonging to i3 Mobile except in compliance with the
"Confidentiality" Section of this Agreement. The Wireless Services shall not be
used by Voicestream for any purpose other than as specifically set forth or
contemplated herein. In the event Voicestream becomes aware that any third party
is improperly using the Wireless Services, including, without limitation,
providing or about to provide the Wireless Services to an unauthorized party,
Voicestream shall promptly notify i3 Mobile of the facts of which it is aware in
connection with such actual or potential unauthorized use and shall provide i3
Mobile with any documents in its possession with respect to the same. The
parties shall cooperate to the fullest extent possible to take all actions
necessary to eliminate such unauthorized use as expeditiously as possible.
Except as otherwise expressly provided in this Agreement, VoiceStream, its
Users, its potential Users and its suppliers make no warranties regarding the
quality, reliability, timeliness or security of VoiceStream's hardware and
network facilities (including communications links), the VoiceStream corporate
web site or any portion thereof, or the Wireless Devices, or that the foregoing
will operate uninterrupted or error free. EXCEPT AS SPECIFICALLY STATED IN THIS
AGREEMENT APPENDIX A), NEITHER VOICESTREAM, ITS USERS, POTENTIAL USERS OR
SUPPLIERS MAKE ANY WARRANTIES OF ANY KIND, EXPRESS, IMPLIED OR STATUTORY
(INCLUDING, WITHOUT LIMITATION, TIMELINESS, TRUTHFULNESS, SEQUENCE,
COMPLETENESS, ACCURACY, FREEDOM FROM INTERUPTION), ANY IMPLIED WARRANTIES
ARISING FROM TRADE USAGE, COURSE OF DEALING, OR COURSE OF PERFORMANCE, OR
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THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE
AND SHALL HAVE NO LIABILITY FOR THE ACCURACY OF, OR FOR DELAYS OR OMISSIONS IN,
ANY MATERIALS PROVIDED TO I3 MOBILE HEREUNDER.
9. INDEMNITY. Each party (the "Indemnifying Party") will upon written request
from the other party defend, indemnify and hold harmless the other party (the
"Indemnified Party"), and the directors, officers, employees and agents of the
Indemnified Party, from and against any and all third party claims, costs,
losses, damages, judgments and expenses (including without limitation reasonable
attorneys' fees) arising out of or in connection with any third party claim (i)
alleging any misuse or unauthorized disclosure of User Data by the other party;
(ii) of misrepresentation, fraud or other misconduct in connection with such
party's provision of services or its acts or omissions in connection with this
Agreement; or (iii) that any Wireless Services or other services performed by or
on behalf of such party in connection with this Agreement contain any material
that is unlawful, obscene, or defamatory, or infringes any Intellectual Property
Rights or any other rights of any third party. The Indemnified Party agrees that
the Indemnifying Party shall have sole and exclusive control over the defense
and settlement of any third party claim with respect to which the foregoing
indemnity obligations apply. The Indemnifying Party shall not, however, enter
into any settlement that adversely affects the Indemnified Party's rights or
interests without prior written consent of the Indemnified Party. The
Indemnified Party shall promptly notify the Indemnifying Party of any applicable
third party claim of which it becomes aware and shall, upon requesting
indemnification hereunder: (i) at the Indemnifying Party's expense, provide
reasonable cooperation to the Indemnifying Party in connection with the defense
or settlement of any such claim and (ii) at the Indemnified Party's expense, be
entitled to participate in the defense of any such claim.
10. LIMITATION OF LIABILITY. Except as expressly provided herein, in no event
shall either party be liable to anyone for any delays, inaccuracies, errors or
omissions with respect to the Wireless Services or the transmission or delivery
of all or any parts thereof. EXCEPT TO THE EXTENT THE SAME ARISE OUT OF EITHER
PARTY'S INDEMNIFICATION OBLIGATIONS OR BREACH OF NONDISCLOSURE, IN NO EVENT WILL
EITHER PARTY BE LIABLE TO THE OTHER (A) FOR ANYINDIRECT, SPECIAL, PUNITIVE OR
CONSEQUENTIAL DAMAGES (INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF BUSINESS
PROFITS, BUSINESS INTERRUPTION AND THE LIKE), OR ANY OTHER DAMAGES ARISING IN
ANY WAY OUT OF THE AVAILABILITY, USE, RELIANCE ON, OR INABILITY TO USE WIRELESS
SERVICES OR OTHERWISE RELATING TO EITHER PARTY'S PERFORMANCE HEREUNDER, EVEN IF
THE RESPONSIBLE PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND
REGARDLESS OF THE FORM OF ACTION WHETHER IN CONTRACT, TORT OR OTHERWISE; OR (B)
FOR ANY CLAIM ATTRIBUTABLE TO ERRORS, OMISSIONS, OR OTHER INACCURACIES IN ANY
INFORMATION. EXCEPT WITH RESPECT RELATING TO INTELLECTUAL PROPERTY RIGHTS
INFRINGEMENT, INDEMNIFICATION OBLIGATIONS OR BREACH OF CONDIDENTIALITY
OBLIGATIONS, THE MAXIMUM LIABILITY OF EACH PARTY TO THE OTHER AND THE EXCLUSIVE
REMEDY AVAILABLE TO EACH PARTY IN CONNECTION WITH THIS AGREEMENT SHALL BE TO
RECOVER NO MORE THAN THE CUMULATIVE AMOUNTS THEN PAID BY VOICESTREAM TO I3
MOBILE UNDER THIS AGREEMENT, AND/OR TO RECEIVE EQUITABLE RELIEF, AND/OR TO
TERMINATE THIS AGREEMENT IN ACCORDANCE WITH THE TERMS HEREOF.
11. BREACH AND TERMINATION. If either party is in breach or default of any
material term, condition, or covenant of this Agreement, then the non-breaching
party shall give the other party written notice of such breach or default. If
such breach or default shall continue for ten (10) days after the non-breaching
party gives the other party written notice, then in addition to all other rights
and remedies of law or equity or otherwise, the non-breaching party may cancel
this Agreement without any charge, obligation, or liability whatsoever except as
set forth below. Upon any termination or expiration of this Agreement for any
reason, all rights and obligations of the parties under this Agreement shall be
extinguished except as to the payment for Wireless Services already received and
accepted by Voicestream and except for the obligations set forth in Sections
2(c), 9, 10, 11,12, 13, 16 and 17, which rights and obligations shall survive
the termination of this Agreement. In the event of any termination or expiration
of this Agreement, i3 Mobile will provide such transition support for Users as
is reasonably requested by VoiceStream (e.g., assembly and transfer of User Data
to the extent authorized by applicable data privacy policies, laws and
regulations) in order to facilitate the orderly completion of the Wireless
Services under this Agreement.
12. CONFIDENTIALITY. Any information of one party, whether business or technical
information, written, oral, or otherwise (collectively "Confidential
Information"), furnished to the other under this Agreement or in contemplation
hereof shall remain the property of the disclosing party. At the disclosing
party's request, the receiving party shall return promptly all copies in
written, graphic or other tangible form of such Information. The parties agree
to keep all Confidential Information confidential unless such party had previous
knowledge and had no obligation to keep it confidential, i3 Mobile has
subsequently made it public or a third party has lawfully made it public. The
parties shall only use Confidential Information for the purpose of providing
Wireless Services under this Agreement.
13. RECORD; AUDIT RIGHTS. i3 Mobile shall maintain accurate and complete records
specifically relating to the Services provided hereunder in accordance with
generally accepted accounting principles and practices, consistently applied.
Upon reasonable prior written notice at any time during the Term or for a period
of one (1) year thereafter but no more than once during any twelve (12) month
period, Voicestream and its representatives shall have the right during normal
business hours and at Voicestream's expense to examine and make copies and
extracts from the books and records of i3 Mobile relating to the Wireless
Services and Users for the purpose of verifying the accuracy of statements and
payments
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and the performance of i3 Mobile's obligations hereunder. If such examination or
audit establishes that there has been an overpayment of any amounts due, i3
Mobile shall, within 20 days, refund the amount of the overpayment.
14. FORCE MAJEURE. Notwithstanding anything herein to the contrary, i3 Mobile or
Voicestream shall not be required to perform or observe their respective
obligations in this Agreement (except for obligations to make payments) if
prevented or hindered from doing so by any circumstances beyond their reasonable
control; provided, however, that, as to any and all such circumstances, the
party subjected thereto will pursue with reasonable diligence the avoidance or
removal of such delay if reasonably feasible.
15. ASSIGNMENT. Neither party may assign this Agreement, either voluntarily or
by operation of law, without the prior written consent of the other. In the
event of a consolidation or merger, i3 Mobile may assign this Agreement to its
successor in interest provided that such successor undertakes and, in
VoiceStream's reasonable judgment, is able to fulfill all of i3 Mobile's
obligations hereunder. In addition, VoiceStream may assign its rights and
obligations hereunder without obtaining i3 Mobile's consent to (i) any
corporation, partnership, limited liability company or other person or entity
resulting from any merger or other reorganization to which it is a party; (ii)
any corporation, partnership, limited liability company, or other person or
entity to which it may transfer all or substantially all of its assets or
business existing at such time; or (iii) any corporation, partnership, limited
liability company, or other person or entity which controls, is controlled by,
or under common control with it.
16. CHOICE OF LAW. This Agreement will be controlled by the laws of the State of
New York without regard to its conflict of laws rules.
17. ENTIRE AGREEMENT. This Agreement represents the entire understanding between
the parties and supersedes all previous agreements and understandings, written
or oral, which may have been entered into prior to the date of execution hereof.
In the event of a conflict between the terms of this Agreement and any contained
on Voicestream's purchase order(s), if any, the terms of this Agreement shall
prevail. This Agreement shall not be altered except by written agreement
executed by the parties hereto. No waiver by either party of any breach or
default hereunder shall be deemed to be a waiver of any preceding or subsequent
breach or default. This Agreement shall not be effective until executed by an
authorized officer of each party. Except to the extent expressly provided
herein, no provision of this Agreement will be construed as conferring upon any
third party any rights, benefits, obligations, or duties under this Agreement.
18. ADDITIONAL DOCUMENTS OR ACTS. The parties hereby agree for themselves and
their successors and assigns to execute any documents and perform any acts which
may be necessary and proper to carry on the purposes of this Agreement.
SIGNATURE PAGE TO FOLLOW
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IN WITNESS WHEREOF the parties have executed this Agreement as of the date(s)
set forth below
I3 MOBILE, INC. VOICESTREAM WIRELESS CORPORATION
BY: /s/ Xxxxxxx X. Xxxxxxx BY: /s/ Cole J. Brodmin
--------------------------------- ---------------------------------
NAME: Xxxxxxx X. Xxxxxxx NAME: Xxxx Xxxxxxx
-------------------------------- --------------------------------
TITLE: President & CEO TITLE: VP Technology Development
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DATE: November 20, 2000 DATE: December 4, 2000
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APPENDIX A
Wireless Services and Additional Support Services
Description and Fees
I. LEGACY TIER
A. Basic Service
There are currently approximately 580,000 Users (both pre-pay and post-pay)
subscribed to VoiceStream East's (formerly Omnipoint) Basic Information Services
subscription plan ("Basic Service"). These users receive a FREE information
service from ONE of the following choices: FOX News Headlines, FOX Business
News, FOX Sports, or TVGen's Daily Dish.
The Basic Service shall continue to be provided to these Users from September 1,
2000 until August 31, 2001 under the following terms:
$0.15 per user per month cost to VoiceStream for up to 200,000 Users effective
as of September 1, 2000. Basic Service message delivery will be limited to 2
messages per day per User, not including breaking news. The remaining 380,000
Users of the Basic Service will continue to be billed at $0.10 per User per
month with the associated $0.10 per User per month credit through the first six
(6) months from the signing of this contract. The parties will use their best
efforts to work together to verify the accuracy of the user base for the Basic
Service, and take the appropriate action; that is, remove the User from the
Basic Service (churn off all i3 Mobile service), or transition the User to the
Portal Tier. Such effort shall be completed on the date that is six (6) months
from the signing of this contract.
On the day following six (6) months from the Effective Date, all remaining
users of the Basic Service will be billed to VoiceStream each month at $0.15
per user through August 31, 2001.
The parties shall work together to migrate all of the Users of the Basic Service
to the Portal Tier, as described below. Should there be any remaining Users on
the Basic Service after August 31, 2001, the Basic Service shall continue under
the following terms:
$0.10 per User per month cost to VoiceStream message delivery will be limited to
2 messages per day per user, not including breaking news.
B. Value, Advanced, Custom and Premium Services (hereinafter referred to as
"Advanced Packages")
The following packages are currently subscribed to by VoiceStream East
customers:
The Value Package includes the Basic Service, plus one additional content
selection (4,855)
The Advanced Package includes the Basic Service, plus two
additional content selections (15,117)
The Custom Packages includes one of the following Information Services
Packages: (490)
Fox News Package
Pro and College Sports (choice of 4 teams)
Entertainment Package
Business Package
The Premium Package or Financial Reporter package (5 publicly traded companies)
(201)
Single Service Selections (above the Basic Service)
The parties will use their best efforts to work together to verify the accuracy
of the user base for the Advanced Packages. Both parties will take the
appropriate action to remove the User from the service (churn off all i3 Mobile
service) or transition the user to the Portal Tier. The parties will use their
best efforts to communicate with these subscribers regarding a transition from
these services to the Portal Tier. All Users shall be transitioned from these
services to the Portal Tier, or churned, in three (3) months from the signing of
the contract.
Upon launch of the new Portal Tier (anticipated mid-November 2000) the
associated portal pricing will be in effect. As such, no additional fees shall
be charged to VoiceStream for the continuation of these Advanced Packages during
the migration process to the new portal. C. On-Demand Services
On-demand services shall be billed to VoiceStream, as defined in the Portal
Tier, beginning on the Effective Date.
All VoiceStream customers with mobile-originating SMS (Short Message Service)
bearer capability shall have access to this feature. No transition from Legacy
to Portal Tier is envisioned.
D. Billing Terms
The invoice will be mailed within 30 days of the xxxx date. The xxxx date is the
20th of the month.
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II. PORTAL TIER
The portal and its associated push and pull content shall be delivered to
VoiceStream in two phases, with the following defined functionality:
A. Phase 1 (approximately November 1, 2000)
HTML Viewable and One-Way SMS Alert Content
Category Service HTML Viewable One-Way SMS Description
------------------------------------------------------------------------------------------------------------
News Finance News Briefs Yes Up to two timed alerts per category.
--------------------------------------------------------------------------------------------
AP Top US News Yes Up to two timed alerts per category.
--------------------------------------------------------------------------------------------
AP Top Business News Yes Up to two timed alerts per category.
--------------------------------------------------------------------------------------------
AP Top Technology News Yes Up to two timed alerts per category.
--------------------------------------------------------------------------------------------
Central & South American News Yes Up to two timed alerts per category
--------------------------------------------------------------------------------------------
European News Yes Up to two timed alerts per category.
--------------------------------------------------------------------------------------------
Asian News Yes Up to two timed alerts per category.
--------------------------------------------------------------------------------------------
African News Yes Up to two timed alerts per category.
--------------------------------------------------------------------------------------------
Middle East News Yes Up to two timed alerts per category.
--------------------------------------------------------------------------------------------
Baseball News Yes Up to two timed alerts per category.
--------------------------------------------------------------------------------------------
Football News Yes Up to two timed alerts per category.
--------------------------------------------------------------------------------------------
Basketball News Yes Up to two timed alerts per category
--------------------------------------------------------------------------------------------
Hockey News Yes Up to two timed alerts per category
--------------------------------------------------------------------------------------------
College Sports News Yes Up to two timed alerts per category
--------------------------------------------------------------------------------------------
Tennis & Golf News Yes Up to two timed alerts per category
--------------------------------------------------------------------------------------------
TV News Yes Up to two timed alerts per category.
--------------------------------------------------------------------------------------------
Movie News Yes Up to two timed alerts per category.
--------------------------------------------------------------------------------------------
Music News Yes Up to two timed alerts per category.
--------------------------------------------------------------------------------------------
Book News Yes Up to two timed alerts per category.
--------------------------------------------------------------------------------------------
Health and Medical News Yes Up to two timed alerts per category.
------------------------------------------------------------------------------------------------------------
Sports National Football League Yes End of game score(s), end of period
Results score(s) for up to two teams.
--------------------------------------------------------------------------------------------
Major League Baseball Yes End of game score(s), end of period
score(s) for up to two teams.
--------------------------------------------------------------------------------------------
National Basketball Association Yes End of game score(s), end of period
score(s) for up to two teams.
--------------------------------------------------------------------------------------------
Women's National Basketball Yes End of game score(s), end of period
Association score(s) for up to two teams.
--------------------------------------------------------------------------------------------
National Hockey League Yes End of game score(s), end of period
score(s) for up to two teams.
--------------------------------------------------------------------------------------------
NCAA Football Yes End of game score(s), end of period
score(s) for up to two teams.
--------------------------------------------------------------------------------------------
NCAA Hockey Yes End of game score(s), end of period
score(s) for up to two teams.
--------------------------------------------------------------------------------------------
Men's NCAA Basketball Yes End of game score(s), end of period
score(s) for up to two teams.
--------------------------------------------------------------------------------------------
Tennis Yes Not Available
--------------------------------------------------------------------------------------------
Golf Yes Not Available
------------------------------------------------------------------------------------------------------------
Finance Stock Quotes (Including Mutual Yes, up to 10 Maximum of 10 delayed stock quote
Funds) ticker symbols. alerts.
Quotes delayed up Triggers-Higher Than
to 10 minutes. Triggers-Lower Than
Triggers-Volume
Triggers-$ Increase
Triggers-$ Decrease
Triggers-% Increase
Triggers-% Decrease
--------------------------------------------------------------------------------------------
Research Links - xxx.xxxx.xxx, Yes Not available
xxx.xxxxxxxxx.xxx,
xxx.xxx.xxxxxxxxxxx.xxx,
xxx.xxxxxxxxx.xxx,
xxx.xxxxxxx.xxx
--------------------------------------------------------------------------------------------
Company News Yes Not Available
--------------------------------------------------------------------------------------------
Market Indices - DJIA, NASDAQ, Yes Two timed alerts per index
S&P 500, Xxxxxxx 2000
------------------------------------------------------------------------------------------------------------
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Category Service HTML Viewable One-Way SMS Description
------------------------------------------------------------------------------------------------------------
Entertainment Horoscopes Yes, up to two Two timed alerts for up to two
astrological signs signs.
--------------------------------------------------------------------------------------------
Lottery Results Yes, all games for Three timed alerts for three
three states states
--------------------------------------------------------------------------------------------
Joke of the Day Yes One daily timed alert
--------------------------------------------------------------------------------------------
This Day in History Yes One daily timed alert
--------------------------------------------------------------------------------------------
Quote of the Day Yes One daily timed alert
--------------------------------------------------------------------------------------------
Soap Opera Updates Yes, choose 3 soaps 3 daily timed alerts
--------------------------------------------------------------------------------------------
Movie Reviews Yes One daily timed alert
--------------------------------------------------------------------------------------------
Celebrity Birthdays Yes One daily timed alert
------------------------------------------------------------------------------------------------------------
Weather US City Forecast 3 day forecasts by One timed forecast by city or zip
city for zip code code.
for up to 2 cities
------------------------------------------------------------------------------------------------------------
Search Info USA People Search Yes Not Available
--------------------------------------------------------------------------------------------
Info USA Business Search Yes Not Available
--------------------------------------------------------------------------------------------
Info USA Yellow Pages Search Yes Not Available
------------------------------------------------------------------------------------------------------------
Product/ Barpoint Yes Not Available
Price
Comparision
------------------------------------------------------------------------------------------------------------
Two-Way SMS (On-Demand Content)
On launch of the VoiceStream SMS Portal product, i3 Mobile shall deliver the
following pull (on-demand) content to VoiceStream customers:
Joke of the Day
Today in History
Quote of the Day
Daily Trivia Questions and Answers
Lottery Results
Soap Opera Updates
Celebrity Birthdays
Real-time Stock Quotes
Weather Forecasts
Sports Scores
Ski Condition Reports
U.S. News Headlines
Business News Headlines
International Headlines
Sports Headlines
Entertainment Headlines
Technology Headlines
Flight Information (arrival only)
B. Phase 2: Three (3) months from launch
For Phase 2 of the VoiceStream SMS Portal Product, i3 Mobile shall deliver the
following HTML, pull (on-demand) content, and portal look and feel enhancements
to VoiceStream customers.
HTML Viewable and One-Way SMS Alert Content
Category Service HTML One-Way SMS Pricing
---------------------------------------------------------------------------------------------------------------
End user will be able to choose an unlimited number of sports teams instead of a limit of
two teams per league.
---------------------------------------------------------------------------------------------------------------
Sports Results Major League Soccer Yes End of game score(s), end of period No extra
score(s) for up to two teams. subscription
charge
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Category Service HTML One-Way SMS Pricing
------------------------------------------------------------------------------------------------------------
Auto Racing - Xxxxx Yes Beginning, middle and end of races No extra
Car, Championship for one category subscription
Auto Racing, charge
Craftsman Truck,
Formula One, Indy
Racing League,
Winston Cup Series
----------------------------------------------------------------------------------------------
Canadian Football Yes End of game score(s), end of period No extra
League score(s) for up to two teams. subscription
charge
----------------------------------------------------------------------------------------------
Minor League Baseball Yes End of game score(s), end of period No extra
score(s) for up to two teams. subscription
charge
----------------------------------------------------------------------------------------------
Minor League Hockey Yes End of game score(s), end of period No extra
score(s) for up to two teams. subscription
charge
----------------------------------------------------------------------------------------------
Women's NCAA Yes End of game score(s), end of period No extra
Basketball score(s) for up to two teams. subscription
charge
----------------------------------------------------------------------------------------------
Tennis Yes Top three seeds - match finals and No extra
championship finals subscription
charge
----------------------------------------------------------------------------------------------
Golf Yes End of round and final tournament No extra
results for LGA, LPGA or both subscription
charge
---------------------------------------------------------------------------------------------------------------
PIM Email, Address Book Yes Yes TBD (need
more
information
from
VoiceStream)
----------------------------------------------------------------------------------------------
Calendar (with Yes Yes TBD (need
synchronization with more
Microsoft Outlook) information
from
VoiceStream)
---------------------------------------------------------------------------------------------------------------
Finance Access to currency Yes Not available No extra
conversion site subscription
charge
----------------------------------------------------------------------------------------------
Top 10 most active Yes User will receive alert on top 10 No extra
stocks on NASDAQ most active stocks (with current subscription
and/or NYSE - lists price and price change) for the NYSE charge
current price and and/or NASDAQ at 4pm EST
price change
---------------------------------------------------------------------------------------------------------------
Map and Access to MapQuest Yes Not available No extra
Directions subscription
charge
---------------------------------------------------------------------------------------------------------------
Entertainment Access to TV Listings Yes Not available No extra
subscription
charge
---------------------------------------------------------------------------------------------------------------
Two-Way SMS (On-Demand Content)
Flight Information (departures)
Company News
Portal Look and Feel Changes
DEFAULT SETTINGS
Personalized default settings will be set up when customer first sets up My
InfoStream page based on information passed from VoiceStream to i3 Mobile:
Weather based on zip code
Horoscope based on birth date
Lottery based on zip code
Other default settings:
Scoreboard module - will be populated with scores for teams in season.
Entertainment module - will be populated with text for customer's choices. For
example, if customer chooses the Joke of the Day, that Joke will appear on his
My InfoStream page. In first phase, he needs to click on link to view Joke.
12
GRAPHICS
i3 Mobile will work with VoiceStream's creative agency of choice in order to add
icons next to all categories on the portal and generally try to make the site
more appealing.
NEWS MODULE
Add Java script so that option to set up wireless alerts doesn't appear until
customer chooses News category for HTML. For example, if a customer has not yet
populated a radio button for News Briefs, the drop down menu for setting News
Briefs wireless alerts will be hidden. Once the customer chooses a category for
HTML set-up, then the wireless alert option will appear. C. Additional Content
and Application Development
Following the launch (Phase 1) and Phase 2 work as outlined above, i3 Mobile
agrees to provide the services that are mutually agreed upon and described
below, or other services not yet defined by VoiceStream, in a form to be
mutually agreed upon ("Work Order"). Such Work Orders shall include the
Specifications for the services to be performed and the deliverables or other
materials to be produced, the schedule for completion of each of the foregoing,
the applicable fixed price or time and materials charges, and any additional
terms the parties mutually agree to include. Each Work Order shall be effective,
incorporated into and form a part of this Agreement when duly executed by both
parties. If there is a conflict between this Agreement and any Work Order, the
terms of the Work Order will govern the provision of the services involved. With
respect to the initiation and evaluation of proposed Work Orders hereunder, the
parties agree that: (a) within fifteen (15) business days after receipt of an
VoiceStream request, i3 Mobile shall provide a written response containing an
estimate of the number of hours required for modification, development or
creation of the requested deliverable(s) (including identification of any
VoiceStream features), resulting total fees under any resulting Work Order, and
the total hardware, software and other system costs; and (b) VoiceStream and i3
Mobile shall use good faith efforts to resolve any disagreements as to the terms
of any proposed Work Order and to obtain execution by both parties within five
(5) Business Days after receipt by VoiceStream of the written response from i3
Mobile. Two months following the execution date of this Agreement, i3 Mobile and
VoiceStream will make commercially reasonable best efforts to come to terms on
the following list of content and applications being requested by VoiceStream.
Specifications and project plan for the products outlined below will be
determined at that time.
HTML Viewable and One-Way SMS Alert Content
Category Service HTML One-Way SMS Pricing
---------------------------------------------------------------------------------------------------------------
Travel Flight Information User can check status User can enter flight
of flight from HTML information and receive
page alert if flight is
delayed or gate changes
---------------------------------------------------------------------------------------------------------------
Finance Total Portfolio User can set up User can receive end of
calculator tickers in his/her day portfolio total
portfolio and view
status of the overall
portfolio
---------------------------------------------------------------------------------------------------------------
Entertainment Horoscopes Chinese horoscope, Two timed alerts for up
biorhythm, to two signs.
predictions (crystal
ball), numerology,
compatibility
indexes, date guides,
dream analysis
---------------------------------------------------------------------------------------------------------------
Traffic Link to traffic Yes User chooses desired
report for all streets and highways
major cities and receives alert on
traffic conditions for
that route at
designated time
---------------------------------------------------------------------------------------------------------------
Two-Way SMS (On-Demand Content)
Two-way fully integrated into portal - user will be able to access profiled
financial portfolio with one portfolio keyword
Currency converter - user can enter dollar amount in one exchange and received
dollar amount in desired currency
Reverse White and Yellow Page Lookups
Top 10 most active stocks on the NASDAQ or NYSW - list price and price change
Bar Point price comparison information
Maps
Directions
Traffic
Taxi Service Information and Locator
TV listings
Movie listings
Concert information
13
Sporting event information
Games (hangman, who am I, eight ball, adventure)
Portal Look and Feel Changes
SPORTS MODULE
Links to tournament graphs will be added for each sport. For example, below the
Tennis category, a customer will be able to click on a link and view the line-up
for Wimbledon.
REST OF NEWS STORY - HTML
When customer views news story (all types), a link will be added at the end in
order for the customer to view the rest of the article.
D. Third Party Content Provider Integration
During the term of this agreement, VoiceStream may request i3 Mobile to
integrate into the SMS Portal and host content feeds, applications, and other
mobility services. i3 Mobile agrees to provide such integration in a form to be
mutually agreed upon ("Work Order"). Such Work Orders shall include the
Specifications for the services to be performed and the deliverables or other
materials to be produced, the schedule for completion of each of the foregoing,
the applicable fixed price or time and materials charges, and any additional
terms the parties mutually agree to include. Each Work Order shall be effective,
incorporated into and form a part of this Agreement when duly executed by both
parties. If there is a conflict between this Agreement and any Work Order, the
terms of the Work Order will govern the provision of the services involved. With
respect to the initiation and evaluation of proposed Work Orders hereunder, the
parties agree that: (a) within five (5) business days after receipt of an
VoiceStream request, i3 Mobile shall provide a written response containing an
estimate of the number of hours required for modification, development or
creation of the requested deliverable(s) (including identification of any
VoiceStream features), resulting total fees under any resulting Work Order, and
the total hardware, software and other system costs; and (b) VoiceStream and i3
Mobile shall use good faith efforts to resolve any disagreements as to the terms
of any proposed Work Order and to obtain execution by both parties within five
(5) Business Days after receipt by VoiceStream of the written response from i3
Mobile.
E. Portal Tier Terms
The following terms for the Portal Tier shall apply:
Portal and SMS Push Content Fees
a one time fee of $100,000 shall be paid by VoiceStream to i3 Mobile for the
mutually agreed upon design, development and integration for the portal.
VoiceStream agrees to pay i3 Mobile a monthly minimum of users upon the
Effective Date and SMS Push content as follows:
Months 1 through 4 - 100,000 Users @ .25/Users=$25,000 per month OR Actual
number of Users (whichever is greater) at tiered pricing threshold shown below.
Months 5 and 6 - 150,000 Users @ $.25/User = $37,500 OR Actual number of Users
(whichever is greater) at tiered pricing threshold shown below.
Months 6 and beyond - 200,000 Users @ $.25/User = $50,000 OR Actual number of
Users (whichever is greater) at tiered pricing threshold shown below.
the monthly User fees paid by VoiceStream to i3 Mobile for the portal and SMS
Push content shall follow the schedule outlined below:
-----------------------------------------------------------------------------
Number of Users Fee (per month per User)
=============================================================================
1-500,000 $0.25
500,001-1,000,000 $0.23
1,000,001-2,000,000 $0.20
2,000,001-3,000,000 $0.18
>3,000,000 $0.15
-----------------------------------------------------------------------------
the schedule shall be "step function"; that is, if VoiceStream has 1,100,000
Users signed up for the SMS Portal Product, the following fees shall be paid:
500,000 Users at $0.25 each, 500,000 Users at $0.23 each, and 100,000 Users at
$0.20 each.
these fees INCLUDE the development and implementation of two additional content
services per calendar quarter. The content services to be added are to be
mutually agreed upon during the term of this agreement. New content services
that are mutually agreed upon may require an increase in the monthly subscriber
fee depending upon the nature and cost
14
of the content. i3 Mobile will use commercially reasonable efforts to work with
VoiceStream to incorporate new content that will add subscriber value with
little or no incremental fees to VoiceStream. Some content services may be
treated as separate applications that are billed outside of the fees above.
Pricing and other terms to be negotiated at that time. i3 Mobile and VoiceStream
will also work to create and incorporate new content and applications over the
term of the agreement that can be subsidized through other means (for example,
sponsorships, advertising, and commerce applications) where feasible.
SMS Pull Content Fees
VoiceStream shall pay i3 Mobile $0.07 (seven cents) per pull transaction
these fees INCLUDE the development and implementation of two additional content
services per calendar quarter. The content services to be added are to be
mutually agreed upon during the term of this agreement. New content services
that are mutually agreed upon may require an increase in the monthly subscriber
fee depending upon the nature and cost of the content. i3 Mobile will use
commercially reasonable efforts to work with VoiceStream to incorporate new
content that will add User value with little or no incremental fees to
VoiceStream. Some content services may be treated as separate applications that
are billed outside of the fees above. Pricing and other terms to be negotiated
at that time. i3 Mobile and VoiceStream will also work to create and
incorporate new content and applications over the term of the agreement that
can be subsidized through other means (for example, sponsorships, advertising,
and commerce applications) where feasible.
E. Provisioning and Deprovisioning SMS Portal Services
The following processes and supporting interfaces shall be functional for Portal
Tier service launch:
Activation of a New Customer: an interface to support the provisioning of a new
customer onto the SMS Portal Service. This provisioning will occur during
customer sign-up via the web; provisioning will be supported via an HTTP URL,
with parameters including first name, last name, username, password, birthday,
and zipcode.
Deactivation of an Existing Customer: an interface to support the removal of a
customer from the SMS Portal Service.
Both parties shall make commercially reasonable efforts to come to agreement on
provisioning/deprovisioning requirements for these processes no later than five
(5) days following the date of this contract. i3 Mobile shall implement the
service provisioning/deprovisioning interface no later than fifteen (15) days
after both parties have agreed upon the requirements for the process.
F. Reporting
All data files shall be transferred to VoiceStream twice a month on dates to be
mutually agreed upon between i3 Mobile and VoiceStream The data shall be
transferred to VoiceStream via FTP to a file location to be mutually defined.
All data shall be indexed by MSISDN, tab delimited, separated by carriage
return.
i3 Mobile will use commercially reasonable best efforts to come to terms with
VoiceStream and prepare a specification and associated timeline to incorporate
the following reporting, at no cost to VoiceStream, by the end of the first
quarter of 2001.
The data reported shall include the user profile, user defined HTML display and
content and the total alert list with alerting schedule and content descriptions
as indicated within this section.
Phase I
As of the commercial launch, i3 Mobile will use commercially reasonable best
efforts to work with Voicestream to make the following reporting available twice
a month on dates to be mutually agreed upon between i3 Mobile and VoiceStream:
A report listing each mobile phone number and the associated profile information
with that number including:
First Name
Last Name
Time Zone
Alerts selected (i.e. News Headlines, Sports Scores, etc.)
i3 Mobile shall also provide a daily file including the MSISDN and all "pulled"
messages for that mobile number in order for VoiceStream to charge customers for
two-way content.
i3 Mobile shall provide the flexibility to differentiate between the following
On-Demand/Pull queries:
15
US City Weather Forecast
Flight Information
Stock Quote Alert
All other two-way content listed below will need to be priced at the same level
as i3 Mobile cannot differentiate between them at this time. For example, i3
Mobile would not be able to report to VoiceStream how many people "pulled" US
News versus how many "pulled" Sports Scores.
US News Headlines
Business News Headlines
International Headlines
Sports Headlines
Technology Headlines
Entertainment Headlines
Sports Scores
Ski Condition Reports
Lottery Results (1 State)
Joke of the Day
This Day in History
Quote of the Day
Soap Opera Updates
Celebrity Birthdays
Daily Trivia
Phase II
i3 Mobile will use commercially reasonable best efforts to work with Voicestream
to produce a project plan for incorporating the following reporting by the end
of the first quarter of 2001:
USER PROFILE
First Name
Last Name
Mobile Phone Number
Time Zone
Street Address
City
State/Province
ZIP/Postal Code
Country
Note, other optional fields may be added to this list as VoiceStream and its
vendor work in partnership to define the registration process, and other data
elements necessary for VoiceStream support of user personalization of the
portal.
HTML PORTAL
HTML Display
Indicate the order and the column side for each content subject using the
following format.
(ABC)
A = the order from top to bottom. 1 = item at top of column, 2 = second item
down in column, etc.
B = R or L depending on if the topic is displayed on the left or right column
C = N or W depending on if the topic is displayed as a Narrow or Wide column
HTML Content
All relevant hit and frequency data for each content category.
SMS ALERT DATA
Alert Schedule or Trigger
All relevant trigger and alert schedules by user, and in summary data.
Alert Content
All relevant Alert delivery frequency and distribution by user and in summary
data.
16
Billing Feed
i3 Mobile will use commercially reasonable best efforts to work with Voicestream
to produce a project plan for incorporating the following billing feed
requirements by the end of the first quarter of 2001:
i3 Mobile shall provide daily xxxx detail for each customer. This data will be
provided to VoiceStream for customer review on the XxXxxxxXxxxxx.xxx web site,
as well as input to VoiceStream's rating/billing subsystems for presentation on
the customer's xxxx.
i3 Mobile shall send a daily file to VoiceStream containing MSISDN,
On-Demand/Pull Category and frequency of On-Demand/Pull queries.
i3 Mobile shall provide the flexibility to differentiate between On-Demand/Pull
queries allowing for category based pricing models, i.e. A Sports On-Demand Pull
query would cost $.25, A Weather On-Demand Pull query would cost $.35.
i3 Mobile shall provide the ability to aggregate On Demand-Pull and Push Alerts
xxxx detail per MSISDN, allowing for the customer to view balance in real time
via an HTML site.
i3 Mobile shall provide the flexibility to differentiate between Push Alerts
allowing for product based pricing models.
i3 Mobile shall be able to determine the location per SMS (either On Demand-Pull
or Push Alerts) and classify that with a specific pricing model.
H. Co-operative Marketing & Advertising Program
i3 Mobile will provide VoiceStream with $300,000 in Market Development Program
funds (MDP) over the term of the agreement ($100K annually) to be used by
VoiceStream for marketing and advertising of i3 Mobile/VoiceStream SMS Portal
Services. Specific guidelines for the use of MDP funds include:
Create greater VoiceStream customer awareness of services Powered by i3 Mobile
in concert with Voicestream marketing programs
Accelerate penetration of VoiceStream user base through promotion of services
Powered by i3 Mobile
Drive VoiceStream user and subscription growth, thus increase revenues through
focused application of MDP funds
Create deeper partnership with VoiceStream
The Powered by i3 Mobile logo must be prominent in all marketing and
advertising creative.
Additionally, VoiceStream agrees to:
allow i3 Mobile to actively participate in the planning and execution of
VoiceStream marketing/advertising efforts of services Powered by i3 Mobile,
subject to VoiceStream's final decision-making authority
reasonably collaborate on all marketing/advertising programs with i3 Mobile
submit supporting documentation (e.g. sample creatives, vendor invoice,
VoiceStream invoice, etc.) to request payment by i3 Mobile upon full
execution of all marketing programs; i3 Mobile will pay VoiceStream the
applicable MDP funds within 45 days of its receipt of such supporting
documentation
I. Advertising and e-Commerce Revenues
The split of net proceeds per month of any advertising and e-Commerce revenues
shall be 40% to VoiceStream, and 60% to i3 Mobile.
All advertising to VoiceStream customers, including HTML banner and SMS, must
be approved by VoiceStream. All advertising and e-commerce opportunities will
be mutually agreed upon by i3 Mobile and VoiceStream.
J. Development & Training Resources
At VoiceStream's request, i3 Mobile will provide developer resources to
VoiceStream as necessary to support the design, development and commissioning of
additional services beyond those agreed to above. [Note, the two additional push
and pull services per quarter are not included activities of these dedicated
VoiceStream resources.]
The cost to VoiceStream for requesting this capability is $13,000 per
person/month. The number of development personnel shall be mutually agreed to
by both VoiceStream and i3 Mobile. i3 Mobile retains the right to determine how
best to engage these resources for VoiceStream's projects.
Customer Care training by i3 Mobile personnel (to the extent requested by
VoiceStream) shall cost $1,200 per day per trainer, plus approved expenses in
accordance with VoiceStream's standard expense reimbursement policies.
K. Tier 2 Customer Care Support
i3 Mobile will provide to VoiceStream a Tier 2 customer service support option.
VoiceStream Customer Care Representatives will have access to i3 Mobile Customer
Service representatives to aid in the troubleshooting of customer
17
problems with the SMS Portal service. The cost to operate this customer service
option is at i3 Mobile's expense. i3 Mobile will provide this support option to
VoiceStream Monday through Friday from 8:30am EST to 8:30pm EST. i3 Mobile's
operations department is available 7 days a week, 24 hours a day; however,
although i3 Mobile will use commercially reasonable efforts to do so, it does
not guarantee a response to VoiceStream customer care reps during the following
hours:
Weekdays: Monday through Friday from 8:30pm EST through 8:30am EST (5:30 pm PST
through 5:30 am PST)
Weekends: Friday, 8:30pm EST through Monday 8:30am EST (Friday 5:30 pm PST
through Monday 5:30 am PST).
Should VoiceStream's Customer Care Representatives need additional support, both
parties will renegotiate the customer care support terms outlined above.
III. Service Levels
i3 Mobile shall provide services that meet the following up-time requirements:
i3 Mobile will provide service availability of 99.0% (herein defined as the
Service Threshold) up time, on an aggregated basis that includes all services,
excluding only scheduled maintenance (as described in the following paragraph).
Service downtime and Cure Periods (as defined below) will be measured on a
calendar month basis.
In the event VoiceStream provides notification of a Severity 1 incident, service
downtime with respect to such incident will be measured from the time i3 Mobile
receives such notification until the incident is cured provided that VoiceStream
provides i3 Mobile with a dedicated technical resource who will serve as a
primary contact until the problem is resolved.
In the event VoiceStream provides written notification of a Severity 2 incident,
i3 Mobile shall have three (3) calendar days (the "Cure Period") to cure such
incident. If a Severity 2 incident is not cured within the applicable Cure
Period, then service downtime will be measured from the time i3 Mobile receives
notification of such incident until the incident is cured provided that
VoiceStream provides i3 Mobile with a dedicated technical resource who will
serve as a primary contact until the problem is resolved. If i3 Mobile cures a
Severity 2 incident within the Cure Period, then no downtime will be taken into
account with respect to such incident for purposes of determining actual service
availability for such month. Downtime shall not include scheduled maintenance
periods, which shall last no longer than four (4) hours of weekly maintenance
scheduled on Sunday morning from midnight until 4 a.m. plus an additional four
(4) hours per week upon three (3) days notice to VoiceStream.
In the event i3 Mobile fails to meet the Service Threshold during any calendar
month of the Term and provided such failure is not due in any part to the
failure of systems or services VoiceStream manages that work in conjunction with
i3 Mobile's services, then i3 Mobile agrees to reduce the total subscriber fees
due for such month by the following:
Adjusted Total Fees Due in Month to i3 Mobile =
Total Fees Due in Month * [ 1 - (Downtime (in hours) / Total Hours in Month) ]
i3 Mobile will use commercially reasonable best efforts to come to terms with
VoiceStream, and prepare a specification and associated timeline to incorporate
the following reporting, at no cost to VoiceStream, by the end of the first
quarter of 2001:
i3 Mobile will provide VoiceStream with a report of actual service availability,
including commercially reasonable documentation of i3 Mobile's service
availability estimate, within 15 days of the end of each calendar month of the
Term.
Each quarter, VoiceStream and i3 Mobile will conduct a joint review session to
evaluate the service experiences against the system availability percentage
maintained during the previous quarter. Those attending the review sessions will
include management personnel from VoiceStream and i3 Mobile who can provide
insight and resolution to any issues that have adversely impacted the subscriber
experience.
The parties will use commercially reasonable efforts to work together to produce
mutually acceptable incident management, remediation, and change control
procedures.
SEVERITY LEVEL DEFINITION
--------------------------------------------------------------------------------------------------
VoiceStream Description Update Method Update Objectives
Incident Level
--------------------------------------------------------------------------------------------------
Severity 1 This incident level is Phone call First Update within 30 minutes.
attained when the followed by Subsequent updates hourly.
following conditions an email i3 Mobile will update VoiceStream with
are met: the following information:
A complete outage of a
critical
--------------------------------------------------------------------------------------------------
18
--------------------------------------------------------------------------------------------------
service Services affected.
A reoccurring temporary Start time of incident.
outage of a critical Current status of repair.
service. Impact on the subscriber for all
Inability to provision incidents in progress.
a service. Description of service or aspect of
Loss of data service that is unavailable to
Inability to service VoiceStream.
user help requests. Estimated Time of Repair (ETR).
--------------------------------------------------------------------------------------------------
Severity 2 This incident level is Phone call First update within 1 hour. Subsequent
attained when the followed by updates every 2 hours.
following conditions an email i3 Mobile will update VoiceStream with
are met: the following information:
A significant Services affected.
degradation of the Start time of incident.
service occurs. Current status of repair.
Recent modifications to Impact on the subscriber for all
the system cause incidents in progress.
services to operate in Description of service or aspect of
a way that is service that is unavailable to
materially different VoiceStream.
from those described in Estimated Time of Repair (ETR).
the product definition.
--------------------------------------------------------------------------------------------------
Incident Management
Both parties shall make commercially reasonable efforts to come to agreement on
an incident management process no later than thirty (30) days following the date
of this contract.
The process shall be defined around the following areas:
Incident Updates
Communicating Incidents
Incident Resolution Responsibilities
Escalation Procedures
Reporting Process
Change Control Management
Both parties shall make commercially reasonable efforts to come to agreement on
a change control management process no later than thirty (30) days following the
date of this contract.
The process shall be defined around the following areas:
Planned Maintenance Procedures
Planned Service Interruption
19
APPENDIX A
WIRELESS SERVICES AND ADDITIONAL SUPPORT SERVICES
DESCRIPTION AND FEES
I. LEGACY TIER
A. BASIC SERVICE
There are currently approximately 580,000 Users (both pre-pay and post-pay)
subscribed to VoiceStream East's (formerly Omnipoint) Basic Information Services
subscription plan ("Basic Service"). These users receive a FREE information
service from ONE of the following choices: FOX News Headlines, FOX Business
News, FOX Sports, or TVGen's Daily Dish.
The Basic Service shall continue to be provided to these Users from September 1,
2000 until August 31, 2001 under the following terms:
- $0.15 per user per month cost to VoiceStream for up to 200,000
Users effective as of September 1, 2000.
- Basic Service message delivery will be limited to 2 messages per
day per User, not including breaking news.
- The remaining 380,000 Users of the Basic Service will continue
to be billed at $0.10 per User per month with the associated
$0.10 per User per month credit through the first six (6) months
from the signing of this contract.
- The parties will use their best efforts to work together to
verify the accuracy of the user base for the Basic Service, and
take the appropriate action; that is, remove the User from the
Basic Service (churn off all i3 Mobile service), or transition
the User to the Portal Tier. Such effort shall be completed on
the date that is six (6) months from the signing of this
contract.
- On the day following six (6) months from the Effective Date, all
remaining users of the Basic Service will be billed to
VoiceStream each month at $0.15 per user through August 31,
2001.
The parties shall work together to migrate all of the Users of the Basic Service
to the Portal Tier, as described below. Should there be any remaining Users on
the Basic Service after August 31, 2001, the Basic Service shall continue under
the following terms:
- $0.10 per User per month cost to VoiceStream
- message delivery will be limited to 2 messages per day per user,
not including breaking news.
B. VALUE, ADVANCED, CUSTOM AND PREMIUM SERVICES (HEREINAFTER REFERRED TO AS
"ADVANCED PACKAGES")
The following packages are currently subscribed to by VoiceStream East
customers:
- The Value Package includes the Basic Service, plus one
additional content selection (4,855)
- The Advanced Package includes the Basic Service, plus
two additional content selections (15,117)
- The Custom Packages includes one of the following Information
Services Packages: (490)
1. Fox News Package
2. Pro and College Sports (choice of 4 teams)
3. Entertainment Package
4. Business Package
- The Premium Package or Financial Reporter package (5 publicly
traded companies) (201)
- Single Service Selections (above the Basic Service)
The parties will use their best efforts to work together to verify the accuracy
of the user base for the Advanced Packages. Both parties will take the
appropriate action to remove the User from the service (churn off all i3 Mobile
service) or transition the user to the Portal Tier. The parties will use their
best efforts to communicate with these subscribers regarding a transition from
these services to the Portal Tier. All Users shall be transitioned from these
services to the Portal Tier, or churned, in three (3) months from the signing of
the contract.
20
Upon launch of the new Portal Tier (anticipated mid-November 2000) the
associated portal pricing will be in effect. As such, no additional fees shall
be charged to VoiceStream for the continuation of these Advanced Packages during
the migration process to the new portal.
C. ON-DEMAND SERVICES
On-demand services shall be billed to VoiceStream, as defined in the Portal
Tier, beginning on the Effective Date.
All VoiceStream customers with mobile-originating SMS (Short Message Service)
bearer capability shall have access to this feature. No transition from Legacy
to Portal Tier is envisioned.
D. BILLING TERMS
The invoice will be mailed within 30 days of the xxxx date. The xxxx date is the
20th of the month.
21
II. PORTAL TIER
The portal and its associated push and pull content shall be delivered to
VoiceStream in two phases, with the following defined functionality:
A. PHASE 1 (APPROXIMATELY NOVEMBER 1, 2000)
HTML VIEWABLE AND ONE-WAY SMS ALERT CONTENT
Category Service HTML Viewable One-Way SMS Description
--------------------------------------------------------------------------------------------------------------
News Finance News Briefs Yes Up to two timed alerts per category.
----------------------------------------------------------------------------------------------
AP Top US News Yes Up to two timed alerts per category.
----------------------------------------------------------------------------------------------
AP Top Business News Yes Up to two timed alerts per category.
----------------------------------------------------------------------------------------------
AP Top Technology News Yes Up to two timed alerts per category.
----------------------------------------------------------------------------------------------
Central & South American News Yes Up to two timed alerts per category
----------------------------------------------------------------------------------------------
European News Yes Up to two timed alerts per category.
----------------------------------------------------------------------------------------------
Asian News Yes Up to two timed alerts per category.
----------------------------------------------------------------------------------------------
African News Yes Up to two timed alerts per category.
----------------------------------------------------------------------------------------------
Middle East News Yes Up to two timed alerts per category.
----------------------------------------------------------------------------------------------
Baseball News Yes Up to two timed alerts per category.
----------------------------------------------------------------------------------------------
Football News Yes Up to two timed alerts per category.
----------------------------------------------------------------------------------------------
Hockey News Yes Up to two timed alerts per category
----------------------------------------------------------------------------------------------
College Sports News Yes Up to two timed alerts per category
----------------------------------------------------------------------------------------------
Tennis & Golf News Yes Up to two timed alerts per category
----------------------------------------------------------------------------------------------
TV News Yes Up to two timed alerts per category.
----------------------------------------------------------------------------------------------
Movie News Yes Up to two timed alerts per category.
----------------------------------------------------------------------------------------------
Music News Yes Up to two timed alerts per category.
----------------------------------------------------------------------------------------------
Book News Yes Up to two timed alerts per category.
----------------------------------------------------------------------------------------------
Health and Medical News Yes Up to two timed alerts per category.
--------------------------------------------------------------------------------------------------------------
Sports National Football League Yes End of game score(s), end of period score(s)
Results for up to two teams
----------------------------------------------------------------------------------------------
Major League Baseball Yes End of game score(s), end of period score(s)
for up to two teams.
----------------------------------------------------------------------------------------------
National Basketball Association Yes End of game score(s), end of period score(s)
for up to two teams.
----------------------------------------------------------------------------------------------
Women's National Basketball Yes End of game score(s), end of period score(s)
Association for up to two teams.
----------------------------------------------------------------------------------------------
National Hockey League Yes End of game score(s), end of period score(s)
for up to two teams.
22
Category Service HTML Viewable One-Way SMS Description
------------------------------------------------------------------------------------------------------------------
NCAA Football Yes End of game score(s), end of period score(s)
for up to two teams.
--------------------------------------------------------------------------------------------------
NCAA Hockey Yes End of game score(s), end of period score(s)
for up to two teams.
------------------------------------------------------------------------------------------------
Men's NCAA Basketball Yes End of game score(s), end of period score(s)
for up to two teams.
--------------------------------------------------------------------------------------------------
Tennis Yes Not Available
--------------------------------------------------------------------------------------------------
Golf Yes Not Available
------------------------------------------------------------------------------------------------------------------
Finance Stock Quotes (Including Mutual Yes, up to 10 Maximum of 10 delayed stock quote alerts.
Funds) ticker symbols.
Quotes delayed up Triggers-Higher Than
to 10 minutes.
Triggers-Lower Than
Triggers-Volume
Triggers-$ Increase
Triggers-$ Decrease
Triggers-% Increase
Triggers-% Decrease
------------------------------------------------------------------------------------------------------
Research Links - xxx.xxxx.xxx, Yes Not available
xxx.xxxxxxxxx.xxx,
xxx.xxx.xxxxxxxxxxx.xxx,
xxx.xxxxxxxxx.xxx,
xxx.xxxxxxx.xxx
------------------------------------------------------------------------------------------------------
Company News Yes Not Available
------------------------------------------------------------------------------------------------------
Market Indices - DJIA, NASDAQ, Yes Two timed alerts per index
S&P 500, Xxxxxxx 2000
-----------------------------------------------------------------------------------------------------=
Entertainment Horoscopes Yes, up to two Two timed alerts for up to two
astrological signs signs.
------------------------------------------------------------------------------------------------------
Lottery Results Yes, all games for Three timed alerts for three
three states states
------------------------------------------------------------------------------------------------------
Joke of the Day Yes One daily timed alert
------------------------------------------------------------------------------------------------------
This Day in History Yes One daily timed alert
------------------------------------------------------------------------------------------------------
Quote of the Day Yes One daily timed alert
------------------------------------------------------------------------------------------------------
Soap Opera Updates Yes, choose 3 soaps 3 daily timed alerts
------------------------------------------------------------------------------------------------------
Movie Reviews Yes One daily timed alert
------------------------------------------------------------------------------------------------------
Celebrity Birthdays Yes One daily timed alert
------------------------------------------------------------------------------------------------------------------
Weather US City Forecast 3 day forecasts by One timed forecast by city or zip
city for zip code for
up to 2 cities code.
------------------------------------------------------------------------------------------------------------------
Search Info USA People Search Yes Not Available
------------------------------------------------------------------------------------------------------
Info USA Business Search Yes Not Available
-----------------------------------------------------------------------------------------------------
Info USA Yellow Pages Search Yes Not Available
------------------------------------------------------------------------------------------------------------------
Product Barpoint Yes Not Available
Price
Comparision
------------------------------------------------------------------------------------------------------------------
TWO-WAY SMS (ON-DEMAND CONTENT)
23
On launch of the VoiceStream SMS Portal product, i3 Mobile shall deliver the
following pull (on-demand) content to VoiceStream customers:
- Joke of the Day
- Today in History
- Quote of the Day
- Daily Trivia Questions and
Answers
- Lottery Results
- Soap Opera Updates
- Celebrity Birthdays
- Real-time Stock Quotes
- Weather Forecasts
- Sports Scores
- Ski Condition Reports
- U.S. News Headlines
- Business News Headlines
- International Headlines
- Sports Headlines
- Entertainment Headlines
- Technology Headlines
- Flight Information (arrival
only)
B. PHASE 2: THREE (3) MONTHS FROM LAUNCH
For Phase 2 of the VoiceStream SMS Portal Product, i3 Mobile shall deliver the
following HTML, pull (on-demand) content, and portal look and feel enhancements
to VoiceStream customers.
HTML VIEWABLE AND ONE-WAY SMS ALERT CONTENT
Category Service HTML Viewable One-Way SMS Description
---------------------------------------------------------------------------------------------------------------
End user will be able to choose an unlimited number of sports teams instead of a limit of two
teams per league.
---------------------------------------------------------------------------------------------------------------
Sports Major League Soccer Yes End of game score(s), end of period No extra
Results score(s) for up to two teams. subscription
charge
---------------------------------------------------------------------------------------------------------------
Auto Racing - Xxxxx Yes Beginning, middle and end of races No extra
Car, Championship for one category subscription
Auto Racing, charge
Craftsman Truck,
Formula One, Indy
Racing League,
Winston Cup Series
---------------------------------------------------------------------------------------------------------------
Canadian Football Yes End of game score(s), end of period No extra
League score(s) for up to two teams. subscription
charge
---------------------------------------------------------------------------------------------------------------
Minor League Baseball Yes End of game score(s), end of period No extra
score(s) for up to two teams. subscription
charge
---------------------------------------------------------------------------------------------------------------
Minor League Hockey Yes End of game score(s), end of period No extra
score(s) for up to two teams. subscription
charge
---------------------------------------------------------------------------------------------------------------
Women's NCAA Yes End of game score(s), end of period No extra
Basketball score(s) for up to two teams. subscription
charge
24
Category Service HTML One-Way SMS Description Pricing
---------------------------------------------------------------------------------------------------------------
Tennis Yes Top three seeds - match finals and No extra
championship finals subscription
charge
---------------------------------------------------------------------------------------------------------------
Golf Yes End of round and final tournament No extra
results for LGA, LPGA or both subscription
charge
---------------------------------------------------------------------------------------------------------------
PIM Email, Address Book Yes Yes TBD (need
more
information
from
VoiceStream)
---------------------------------------------------------------------------------------------------------------
Calendar (with Yes Yes TBD (need
synchronization with more
Microsoft Outlook) information
from
VoiceStream)
---------------------------------------------------------------------------------------------------------------
Finance Access to currency Yes Not available No extra
conversion site subscription
charge
---------------------------------------------------------------------------------------------------------------
Top 10 most active Yes User will receive alert on top 10 No extra
stocks on NASDAQ most active stocks (with current subscription
and/or NYSE - lists price and price change) for the NYSE charge
current price and and/or NASDAQ at 4pm EST
price change
---------------------------------------------------------------------------------------------------------------
Map and Access to MapQuest Yes Not available No extra
Directions subscription
charge
---------------------------------------------------------------------------------------------------------------
Entertainment Access to TV Listings Yes Not available No extra
subscription
charge
---------------------------------------------------------------------------------------------------------------
TWO-WAY SMS (ON-DEMAND CONTENT)
- Flight Information (departures)
- Company News
PORTAL LOOK AND FEEL CHANGES
1. DEFAULT SETTINGS
Personalized default settings will be set up when customer first sets up
My InfoStream page based on information passed from VoiceStream to i3
Mobile:
- Weather based on zip code
- Horoscope based on birth date
- Lottery based on zip code
Other default settings:
- Scoreboard module - will be populated with scores for
teams in season.
- Entertainment module - will be populated with text for
customer's choices. For example, if customer chooses the
Joke of the Day, that Joke will appear on his My
InfoStream page. In first phase, he needs to click on
link to view Joke.
2. GRAPHICS
i3 Mobile will work with VoiceStream's creative agency of choice in
order to add icons next to all categories on the portal and generally
try to make the site more appealing.
3. NEWS MODULE
25
Add Java script so that option to set up wireless alerts doesn't appear
until customer chooses News category for HTML. For example, if a
customer has not yet populated a radio button for News Briefs, the drop
down menu for setting News Briefs wireless alerts will be hidden. Once
the customer chooses a category for HTML set-up, then the wireless alert
option will appear.
C. ADDITIONAL CONTENT AND APPLICATION DEVELOPMENT
Following the launch (Phase 1) and Phase 2 work as outlined above, i3 Mobile
agrees to provide the services that are mutually agreed upon and described
below, or other services not yet defined by VoiceStream, in a form to be
mutually agreed upon ("Work Order"). Such Work Orders shall include the
Specifications for the services to be performed and the deliverables or other
materials to be produced, the schedule for completion of each of the foregoing,
the applicable fixed price or time and materials charges, and any additional
terms the parties mutually agree to include. Each Work Order shall be effective,
incorporated into and form a part of this Agreement when duly executed by both
parties. If there is a conflict between this Agreement and any Work Order, the
terms of the Work Order will govern the provision of the services involved. With
respect to the initiation and evaluation of proposed Work Orders hereunder, the
parties agree that: (a) within fifteen (15) business days after receipt of an
VoiceStream request, i3 Mobile shall provide a written response containing an
estimate of the number of hours required for modification, development or
creation of the requested deliverable(s) (including identification of any
VoiceStream features), resulting total fees under any resulting Work Order, and
the total hardware, software and other system costs; and (b) VoiceStream and i3
Mobile shall use good faith efforts to resolve any disagreements as to the terms
of any proposed Work Order and to obtain execution by both parties within five
(5) Business Days after receipt by VoiceStream of the written response from i3
Mobile. Two months following the execution date of this Agreement, i3 Mobile and
VoiceStream will make commercially reasonable best efforts to come to terms on
the following list of content and applications being requested by VoiceStream.
Specifications and project plan for the products outlined below will be
determined at that time.
HTML VIEWABLE AND ONE-WAY SMS ALERT CONTENT
Category Service HTML One-Way SMS Description Pricing
---------------------------------------------------------------------------------------------------------------
Travel Flight Information User can check status User can enter flight
of flight from HTML information and receive
page alert if flight is
delayed or gate changes
---------------------------------------------------------------------------------------------------------------
Finance Total Portfolio User can set up User can receive end of
calculator tickers in his/her day portfolio total
portfolio and view
status of the overall
portfolio
---------------------------------------------------------------------------------------------------------------
Entertainment Horoscopes Chinese horoscope, Two timed alerts for up
biorhythm,
predictions (crystal
ball), numerology,
compatibility
indexes, date guides,
dream analysis to two signs.
---------------------------------------------------------------------------------------------------------------
Traffic Link to traffic Yes User chooses desired
report for all streets and highways
major cities and receives alert on
traffic conditions for
that route at
designated time
---------------------------------------------------------------------------------------------------------------
TWO-WAY SMS (ON-DEMAND CONTENT)
- Two-way fully integrated into portal - user will be able to
access profiled financial portfolio with one portfolio keyword
- Currency converter - user can enter dollar amount in one
exchange and received dollar amount in desired currency
- Reverse White and Yellow Page Lookups
- Top 10 most active stocks on the NASDAQ or NYSW - list price and
price change
- Bar Point price comparison information
- Maps
- Directions
- Traffic
- Taxi Service Information and Locator
- TV listings
- Movie listings
- Concert information
26
- Sporting event information
- Games (hangman, who am I, eight ball, adventure)
PORTAL LOOK AND FEEL CHANGES
1. SPORTS MODULE
- Links to tournament graphs will be added for
each sport. For example, below the Tennis
category, a customer will be able to click on a
link and view the line-up for Wimbledon.
2. REST OF NEWS STORY - HTML
- When customer views news story (all types), a
link will be added at the end in order for the
customer to view the rest of the article.
D. THIRD PARTY CONTENT PROVIDER INTEGRATION
During the term of this agreement, VoiceStream may request i3 Mobile to
integrate into the SMS Portal and host content feeds, applications, and other
mobility services. i3 Mobile agrees to provide such integration in a form to be
mutually agreed upon ("Work Order"). Such Work Orders shall include the
Specifications for the services to be performed and the deliverables or other
materials to be produced, the schedule for completion of each of the foregoing,
the applicable fixed price or time and materials charges, and any additional
terms the parties mutually agree to include. Each Work Order shall be effective,
incorporated into and form a part of this Agreement when duly executed by both
parties. If there is a conflict between this Agreement and any Work Order, the
terms of the Work Order will govern the provision of the services involved. With
respect to the initiation and evaluation of proposed Work Orders hereunder, the
parties agree that: (a) within five (5) business days after receipt of an
VoiceStream request, i3 Mobile shall provide a written response containing an
estimate of the number of hours required for modification, development or
creation of the requested deliverable(s) (including identification of any
VoiceStream features), resulting total fees under any resulting Work Order, and
the total hardware, software and other system costs; and (b) VoiceStream and i3
Mobile shall use good faith efforts to resolve any disagreements as to the terms
of any proposed Work Order and to obtain execution by both parties within five
(5) Business Days after receipt by VoiceStream of the written response from i3
Mobile.
E. PORTAL TIER TERMS
The following terms for the Portal Tier shall apply:
Portal and SMS Push Content Fees
- a one time fee of $100,000 shall be paid by VoiceStream
to i3 Mobile for the mutually agreed upon design,
development and integration for the portal.
- VoiceStream agrees to pay i3 Mobile a monthly minimum of
users upon the Effective Date and SMS Push content as
follows:
1. Months 1 through 4 - 100,000 Users @
.25/Users=$25,000 per month OR Actual number of
Users (whichever is greater) at tiered pricing
threshold shown below.
2. Months 5 and 6 - 150,000 Users @ $.25/User =
$37,500 OR Actual number of Users (whichever is
greater) at tiered pricing threshold shown
below.
3. Months 6 and beyond - 200,000 Users @ $.25/User
= $50,000 OR Actual number of Users (whichever
is greater) at tiered pricing threshold shown
below.
- the monthly User fees paid by VoiceStream to i3 Mobile for the portal
and SMS Push content shall follow the schedule outlined below:
Number of Users Fee (per month per User)
================================== ===========================================
1-500,000 $0.25
500,001-1,000,000 $0.23
1,000,001-2,000,000 $0.20
2,000,001-3,000,000 $0.18
>3,000,000 $0.15
---------------------------------- -------------------------------------------
27
- the schedule shall be "step function"; that is, if
VoiceStream has 1,100,000 Users signed up for the SMS
Portal Product, the following fees shall be paid:
500,000 Users at $0.25 each, 500,000 Users at $0.23
each, and 100,000 Users at $0.20 each.
- these fees INCLUDE the development and implementation of
two additional content services per calendar quarter.
The content services to be added are to be mutually
agreed upon during the term of this agreement. New
content services that are mutually agreed upon may
require an increase in the monthly subscriber fee
depending upon the nature and cost of the content. i3
Mobile will use commercially reasonable efforts to work
with VoiceStream to incorporate new content that will
add subscriber value with little or no incremental fees
to VoiceStream.
- Some content services may be treated as separate
applications that are billed outside of the fees above.
Pricing and other terms to be negotiated at that time.
- i3 Mobile and VoiceStream will also work to create and
incorporate new content and applications over the term
of the agreement that can be subsidized through other
means (for example, sponsorships, advertising, and
commerce applications) where feasible.
SMS Pull Content Fees
- VoiceStream shall pay i3 Mobile $0.07 (seven cents) per
pull transaction
- these fees INCLUDE the development and implementation of
two additional content services per calendar quarter.
The content services to be added are to be mutually
agreed upon during the term of this agreement. New
content services that are mutually agreed upon may
require an increase in the monthly subscriber fee
depending upon the nature and cost of the content. i3
Mobile will use commercially reasonable efforts to work
with VoiceStream to incorporate new content that will
add User value with little or no incremental fees to
VoiceStream.
- Some content services may be treated as separate
applications that are billed outside of the fees above.
Pricing and other terms to be negotiated at that time.
- i3 Mobile and VoiceStream will also work to create and
incorporate new content and applications over the term
of the agreement that can be subsidized through other
means (for example, sponsorships, advertising, and
commerce applications) where feasible.
E. PROVISIONING AND DEPROVISIONING SMS PORTAL SERVICES
The following processes and supporting interfaces shall be functional for Portal
Tier service launch:
1. Activation of a New Customer: an interface to support the
provisioning of a new customer onto the SMS Portal Service. This
provisioning will occur during customer sign-up via the web;
provisioning will be supported via an HTTP URL, with parameters
including first name, last name, username, password, birthday,
and zipcode.
2. Deactivation of an Existing Customer: an interface to support
the removal of a customer from the SMS Portal Service.
Both parties shall make commercially reasonable efforts to come to agreement on
provisioning/deprovisioning requirements for these processes no later than five
(5) days following the date of this contract. i3 Mobile shall implement the
service provisioning/deprovisioning interface no later than fifteen (15) days
after both parties have agreed upon the requirements for the process.
F. REPORTING
All data files shall be transferred to VoiceStream twice a month on dates to be
mutually agreed upon between i3 Mobile and VoiceStream The data shall be
transferred to VoiceStream via FTP to a file location to be mutually defined.
All data shall be indexed by MSISDN, tab delimited, separated by carriage
return.
i3 Mobile will use commercially reasonable best efforts to come to terms with
VoiceStream and prepare a specification and associated timeline to incorporate
the following reporting, at no cost to VoiceStream, by the end of the first
quarter of 2001.
The data reported shall include the user profile, user defined HTML display and
content and the total alert list with alerting schedule and content descriptions
as indicated within this section.
28
PHASE I
As of the commercial launch, i3 Mobile will use commercially reasonable best
efforts to work with Voicestream to make the following reporting available twice
a month on dates to be mutually agreed upon between i3 Mobile and VoiceStream:
1. A report listing each mobile phone number and the associated profile
information with that number including:
- First Name
- Last Name
- Time Zone
- Alerts selected (i.e. News Headlines, Sports Scores, etc.)
2. i3 Mobile shall also provide a daily file including the MSISDN and all
"pulled" messages for that mobile number in order for VoiceStream to
charge customers for two-way content.
3. i3 Mobile shall provide the flexibility to differentiate between the
following On-Demand/Pull queries:
US City Weather Forecast
Flight Information
Stock Quote Alert
All other two-way content listed below will need to be priced at the
same level as i3 Mobile cannot differentiate between them at this time.
For example, i3 Mobile would not be able to report to VoiceStream how
many people "pulled" US News versus how many "pulled" Sports Scores.
US News Headlines
Business News Headlines
International Headlines
Sports Headlines
Technology Headlines
Entertainment Headlines
Sports Scores
Ski Condition Reports
Lottery Results (1 State)
Joke of the Day
This Day in History
Quote of the Day
Soap Opera Updates
Celebrity Birthdays
Daily Trivia
PHASE II
i3 Mobile will use commercially reasonable best efforts to work with Voicestream
to produce a project plan for incorporating the following reporting by the end
of the first quarter of 2001:
User Profile
- First Name
- Last Name
- Mobile Phone Number
- Time Zone
- Street Address
- City
- State/Province
- ZIP/Postal Code
- Country
Note, other optional fields may be added to this list as VoiceStream and its
vendor work in partnership to define the registration process, and other data
elements necessary for VoiceStream support of user personalization of the
portal.
29
HTML Portal
HTML Display
Indicate the order and the column side for each content subject using
the following format.
(ABC)
A = the order from top to bottom. 1 = item at top of column, 2 =
second item down in column, etc.
B = R or L depending on if the topic is displayed on the left or
right column
C = N or W depending on if the topic is displayed as a Narrow or Wide
column
HTML Content
All relevant hit and frequency data for each content category.
SMS Alert Data
Alert Schedule or Trigger
All relevant trigger and alert schedules by user, and in summary data.
Alert Content
All relevant Alert delivery frequency and distribution by user and in summary
data.
BILLING FEED
i3 Mobile will use commercially reasonable best efforts to work with Voicestream
to produce a project plan for incorporating the following billing feed
requirements by the end of the first quarter of 2001:
i3 Mobile shall provide daily xxxx detail for each customer. This data will be
provided to VoiceStream for customer review on the XxXxxxxXxxxxx.xxx web site,
as well as input to VoiceStream's rating/billing subsystems for presentation on
the customer's xxxx.
(a) i3 Mobile shall send a daily file to VoiceStream containing
MSISDN, On-Demand/Pull Category and frequency of On-Demand/Pull
queries.
(b) i3 Mobile shall provide the flexibility to differentiate between
On-Demand/Pull queries allowing for category based pricing
models, i.e. A Sports On-Demand Pull query would cost $.25, A
Weather On-Demand Pull query would cost $.35.
(c) i3 Mobile shall provide the ability to aggregate On Demand-Pull
and Push Alerts xxxx detail per MSISDN, allowing for the
customer to view balance in real time via an HTML site.
(d) i3 Mobile shall provide the flexibility to differentiate between
Push Alerts allowing for product based pricing models.
(e) i3 Mobile shall be able to determine the location per SMS
(either On Demand-Pull or Push Alerts) and classify that with a
specific pricing model.
H. CO-OPERATIVE MARKETING & ADVERTISING PROGRAM
i3 Mobile will provide VoiceStream with $300,000 in Market Development Program
funds (MDP) over the term of the agreement ($100K annually) to be used by
VoiceStream for marketing and advertising of i3 Mobile/VoiceStream SMS Portal
Services. Specific guidelines for the use of MDP funds include:
- Create greater VoiceStream customer awareness of services
Powered by i3 Mobile in concert with Voicestream marketing
programs
- Accelerate penetration of VoiceStream user base through
promotion of services Powered by i3 Mobile
- Drive VoiceStream user and subscription growth, thus increase
revenues through focused application of MDP funds
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- Create deeper partnership with VoiceStream o The Powered by i3
Mobile logo must be prominent in all marketing and advertising
creative.
Additionally, VoiceStream agrees to:
- allow i3 Mobile to actively participate in the planning and
execution of VoiceStream marketing/advertising efforts of
services Powered by i3 Mobile, subject to VoiceStream's final
decision-making authority
- reasonably collaborate on all marketing/advertising programs
with i3 Mobile
- submit supporting documentation (e.g. sample creatives, vendor
invoice, VoiceStream invoice, etc.) to request payment by i3
Mobile upon full execution of all marketing programs; i3 Mobile
will pay VoiceStream the applicable MDP funds within 45 days of
its receipt of such supporting documentation
I. ADVERTISING AND E-COMMERCE REVENUES
- The split of net proceeds per month of any advertising and
e-Commerce revenues shall be 40% to VoiceStream, and 60% to i3
Mobile.
- All advertising to VoiceStream customers, including HTML banner
and SMS, must be approved by VoiceStream.
- All advertising and e-commerce opportunities will be mutually
agreed upon by i3 Mobile and VoiceStream.
J. DEVELOPMENT & TRAINING RESOURCES
- At VoiceStream's request, i3 Mobile will provide developer
resources to VoiceStream as necessary to support the design,
development and commissioning of additional services beyond
those agreed to above. [Note, the two additional push and pull
services per quarter are not included activities of these
dedicated VoiceStream resources.]
- The cost to VoiceStream for requesting this capability is
$13,000 per person/month. The number of development personnel
shall be mutually agreed to by both VoiceStream and i3 Mobile.
i3 Mobile retains the right to determine how best to engage
these resources for VoiceStream's projects.
- Customer Care training by i3 Mobile personnel (to the extent
requested by VoiceStream) shall cost $1,200 per day per trainer,
plus approved expenses in accordance with VoiceStream's standard
expense reimbursement policies.
K. TIER 2 CUSTOMER CARE SUPPORT
i3 Mobile will provide to VoiceStream a Tier 2 customer service support option.
VoiceStream Customer Care Representatives will have access to i3 Mobile Customer
Service representatives to aid in the troubleshooting of customer problems with
the SMS Portal service. The cost to operate this customer service option is at
i3 Mobile's expense. i3 Mobile will provide this support option to VoiceStream
Monday through Friday from 8:30am EST to 8:30pm EST. i3 Mobile's operations
department is available 7 days a week, 24 hours a day; however, although i3
Mobile will use commercially reasonable efforts to do so, it does not guarantee
a response to VoiceStream customer care reps during the following hours:
Weekdays: Monday through Friday from 8:30pm EST through 8:30am EST (5:30 pm PST
through 5:30 am PST) Weekends: Friday, 8:30pm EST through Monday 8:30am EST
(Friday 5:30 pm PST through Monday 5:30 am PST).
Should VoiceStream's Customer Care Representatives need additional support, both
parties will renegotiate the customer care support terms outlined above.
III. SERVICE LEVELS
i3 Mobile shall provide services that meet the following up-time requirements:
i3 Mobile will provide service availability of 99.0% (herein defined as
the Service Threshold) up time, on an aggregated basis that includes all
services, excluding only scheduled maintenance (as described in the
following paragraph). Service downtime and Cure Periods (as defined
below) will be measured on a calendar month basis.
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In the event VoiceStream provides notification of a Severity 1 incident,
service downtime with respect to such incident will be measured from the
time i3 Mobile receives such notification until the incident is cured
provided that VoiceStream provides i3 Mobile with a dedicated technical
resource who will serve as a primary contact until the problem is
resolved.
In the event VoiceStream provides written notification of a Severity 2
incident, i3 Mobile shall have three (3) calendar days (the "Cure
Period") to cure such incident. If a Severity 2 incident is not cured
within the applicable Cure Period, then service downtime will be
measured from the time i3 Mobile receives notification of such incident
until the incident is cured provided that VoiceStream provides i3 Mobile
with a dedicated technical resource who will serve as a primary contact
until the problem is resolved. If i3 Mobile cures a Severity 2 incident
within the Cure Period, then no downtime will be taken into account with
respect to such incident for purposes of determining actual service
availability for such month. Downtime shall not include scheduled
maintenance periods, which shall last no longer than four (4) hours of
weekly maintenance scheduled on Sunday morning from midnight until 4
a.m. plus an additional four (4) hours per week upon three (3) days
notice to VoiceStream.
In the event i3 Mobile fails to meet the Service Threshold during any
calendar month of the Term and provided such failure is not due in any
part to the failure of systems or services VoiceStream manages that work
in conjunction with i3 Mobile's services, then i3 Mobile agrees to
reduce the total subscriber fees due for such month by the following:
Adjusted Total Fees Due in Month to i3 Mobile =
Total Fees Due in Month * [ 1 - (Downtime (in hours) / Total
Hours in Month) ]
i3 Mobile will use commercially reasonable best efforts to come to terms
with VoiceStream, and prepare a specification and associated timeline to
incorporate the following reporting, at no cost to VoiceStream, by the
end of the first quarter of 2001:
i3 Mobile will provide VoiceStream with a report of actual
service availability, including commercially reasonable
documentation of i3 Mobile's service availability estimate,
within 15 days of the end of each calendar month of the Term.
Each quarter, VoiceStream and i3 Mobile will conduct a joint review
session to evaluate the service experiences against the system
availability percentage maintained during the previous quarter. Those
attending the review sessions will include management personnel from
VoiceStream and i3 Mobile who can provide insight and resolution to any
issues that have adversely impacted the subscriber experience.
The parties will use commercially reasonable efforts to work together to
produce mutually acceptable incident management, remediation, and change
control procedures.
Severity Level Definition
VOICESTREAM UPDATE
INCIDENT UPDATE
LEVEL DESCRIPTION METHOD OBJECTIVES
---------------------------------------------------------------------------------------------------------------
Severity 1 This incident level is Phone call First Update within 30 minutes.
attained when the followed by Subsequent updates hourly.
following conditions an email
are met: i3 Mobile will update VoiceStream with
- A complete the following information:
outage of a - Services affected.
critical service - Start time of incident.
- A reoccurring - Current status of repair.
temporary outage of - Impact on the subscriber for
a critical service. all incidents in progress.
- Inability to - Description of service or
provision a service. aspect of service that is
- Loss of data unavailable to VoiceStream.
- Inability to - Estimated Time of Repair (ETR).
service user help
requests.
---------------------------------------------------------------------------------------------------------------
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---------------------------------------------------------------------------------------------------------------
Severity 2 This incident level is Phone call First update within 1 hour. Subsequent
attained when the followed by updates every 2 hours.
following conditions an email
are met: i3 Mobile will update VoiceStream with
- A significant the following information:
degradation of the - Services affected.
service occurs. - Start time of incident.
- Recent - Current status of repair.
modifications to - Impact on the subscriber for
the system cause all incidents in progress.
services to operate - Description of service or
in a way that is aspect of service that is
materially unavailable to VoiceStream.
different from - Estimated Time of Repair (ETR).
those described in
the product
definition.
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INCIDENT MANAGEMENT
Both parties shall make commercially reasonable efforts to come to agreement on
an incident management process no later than thirty (30) days following the date
of this contract.
The process shall be defined around the following areas:
- Incident Updates
- Communicating Incidents
- Incident Resolution Responsibilities
- Escalation Procedures
- Reporting Process
CHANGE CONTROL MANAGEMENT
Both parties shall make commercially reasonable efforts to come to agreement on
a change control management process no later than thirty (30) days following the
date of this contract.
The process shall be defined around the following areas:
- Planned Maintenance Procedures
- Planned Service Interruption
