Master Program Agreement
This Master Program Agreement ("Agreement") dated July 26, 1999 is entered into
between NetWolves Corporation, a New York corporation, located at 000
Xxxxxxxxxxx Xxxx, Xxxxxxxx, Xxx Xxxx 00000, ("NetWolves"), and Comdisco, Inc., a
Delaware Corporation, located at 0000 X. Xxxxx Xxxx, Xxxxxxxx, XX 00000
("Comdisco").
NetWolves is the manufacturer of certain equipment known as the FoxBox and
Comdisco is in the business of financing equipment and providing services in
connection with the equipment.
This Agreement contemplates an on-going business relationship in which Comdisco
will (i) acquire from NetWolves, all of the right, title and interest in the
equipment with the exception of intellectual property rights, software upgrades
and software application and content; (ii) take an assignment in associated
leases between NetWolves and certain customers of NetWolves; and (iii) provide
services with respect to the equipment as NetWolves' subcontractor and take an
assignment of the services fees in connection therewith.
NOW THEREFORE, in consideration of the foregoing and the covenants and
conditions set forth herein, the parties have entered into this Agreement and
mutually agree as follows.
Definitions
"Commencement Certificate" means an acceptance certificate substantially in the
form of Exhibit A confirming acceptance of the leased Equipment.
"Equipment" means the FoxBox equipment which will be sold to Comdisco under this
Agreement and leased to Target Customers by NetWolves or sold directly by
NetWolves to Target Customers. The Equipment is specified in Exhibit B.
"Lease" or "Lease Documents" means the Product Agreement and related Equipment
Schedule in the form of Exhibit C which NetWolves will use to lease the
Equipment and provide Services to Target Customers.
"Lessee" means a Target Customer under a Lease.
"Losses" means all losses, claims, liabilities, demands and expenses whatsoever
including, without limitation, reasonable attorney's fees.
"Related Software" means NetWolves' software described in Exhibit D which is an
integral part of the Equipment.
"Services" means the roll-out, maintenance, deinstallation and other services as
detailed in the Statement of Work under Services and Lease Documents provided by
Comdisco to Target Customers as NetWolves' subcontractor.
"Services Documents" means the Services Agreement and Services Schedule in the
form of Exhibit E which NetWolves will use to provide Services to Target
Customers who purchase the Equipment directly from NetWolves.
"Software Application and Content"
"Target Customer" shall be limited to companies that will lease or purchase the
Equipment as detailed in Exhibit F.
"Transaction Package for Leased Equipment" means the following completed and
properly executed documents between NetWolves and the Target Customer: (i)
Product Agreement; (ii) Equipment Schedule.
"Transaction Package for Purchased Equipment" means the following completed and
properly executed documents between NetWolves and the Target Customer: (i)
Services Agreement; (ii) Services Schedule; and (iii) Master Sale Agreement.
1.0 Transaction Origination, Administration and Assignment
1.1 Comdisco and NetWolves will, simultaneously with the execution of this
Agreement, execute the Master Agreement and Services Schedule in the form
of Exhibit G to provide the Services on behalf of NetWolves to Target
Customers pursuant to the terms of this Agreement.
1.2 Upon approving the credit of a Target Customer (as detailed in Section 3.0)
Comdisco will prepare and forward original Lease or Services Documents to
NetWolves, as applicable, to present to the Target Customer for execution.
Any changes to the Lease or Services Documents will require Comdisco's
approval.
1.3 Upon Comdisco's receipt and approval of the Transaction Package for Leased
Equipment, NetWolves, upon receipt of payment from Comdisco for the
Equipment, will be deemed to have assigned to Comdisco all of NetWolves'
right, title and interest in the Equipment, with the exception of
intellectual property rights, software upgrades and Software Application
and Content, the Product Agreement, and the Equipment Schedule, including
the right to receive any rental payments included therein. Thereafter,
NetWolves will have no further right to any rentals associated with the
Lease Documents during the Initial Term of any Equipment Schedule.
Notwithstanding the foregoing assignment, NetWolves shall not be relieved
of any of its obligations as a manufacturer, including warranty
obligations.
1.4 Upon Comdisco's receipt and approval of a Transaction Package for Purchased
Equipment, NetWolves, upon receipt of payment from Comdisco for the
Equipment, will be deemed to have assigned to Comdisco all amounts due, if
any, under a Master Sale Agreement, and all right, title and interest to
the Services Agreement and Services Schedule (except for any obligations to
be performed by NetWolves pursuant to the Master Agreement) and all amounts
due or to become due thereunder. Thereafter, NetWolves will have no further
right to any revenues associated with the foregoing documents.
1.5 Upon taking an assignment as described in 1.3 and 1.4 above or upon receipt
of the executed Master Sale Agreement, Comdisco will undertake all
invoicing on NetWolves' letterhead to the Target Customer in accordance
with the terms of the Lease or Services Documents or the Master Sale
Agreement, as applicable. If NetWolves becomes aware of any default by a
Target Customer under the Lease or Services Documents, it shall promptly
notify Comdisco.
1.6 Lessee shall be responsible for and shall file and pay all property taxes
incurred in connection with the lease of the Equipment. The Product
Agreement shall provide that Lessee shall indemnify and hold Lessor
harmless from and against all taxes, other than those taxes based upon the
net income of Lessor.
1.7 NetWolves will at all times remain the owner of the Related Software and
agrees to transfer all Related Software to the Target Customers, pursuant
to the terms of NetWolves' standard documentation evidencing such transfer.
1.8 Comdisco acknowledges that it is purchasing the Equipment for resale/lease
and will provide NetWolves with valid exemption certificates.
2.0 Financial Arrangement
2.1 Comdisco has entered into this financial arrangement on the basis of
NetWolves intending to implement 40,000 Target Customer locations within
forty-eight (48) months from the date of this Master Program Agreement.
2.2 The calculation of the Equipment purchase price is contingent upon whether
the Target Customer purchases or leases the Equipment ("purchase price").
2.2.1Target Customer Elects to Purchase the Equipment. If a Target Customer
elects to purchase the Equipment from NetWolves instead of entering
into a Lease, and elects not to take the Services, then upon
Comdisco's receipt and approval of a Transaction Package for Purchased
Equipment containing the Master Sale Agreement only, and receipt of
the sale price from the Target Customer, Comdisco will remit to
NetWolves an amount equal to the purchase price of the Equipment less
$1,400. If a Target Customer elects to purchase the Equipment and
elects to take the Services, then upon Comdisco's receipt and approval
of a Transaction Package for Purchased Equipment and receipt of the
sale price from the Target Customer, Comdisco will remit to NetWolves
the full purchase price. All Services provided will be based on a term
of forty-eight (48) months.
2.2.2Target Customer Elects to Lease the Equipment. If a Target Customer
elects to lease the Equipment, then upon Comdisco's receipt and
approval of a Transaction Package for Leased Equipment, the purchase
price for each unit of Equipment will equal the present value of the
rental stream at an interest rate commensurate with the Target
Customer's credit rating and prevailing market rates. Comdisco will
purchase the Equipment from NetWolves, without recourse but subject to
Section 4.1(h), at 95% of the purchase price. Comdisco agrees to remit
payment to NetWolves for the Equipment within ten (10) days of
Comdisco's receipt and approval of the applicable Transaction Package
for Leased Equipment and Commencement Certificate. At the time of
payment, NetWolves will provide Comdisco with a xxxx of sale.
2.3 Comdisco will charge a Service fee of $600.00 to install each item of
Equipment. Comdisco will charge a minimum Service fee of $300.00 to
deinstall each item of Equipment. In the event NetWolves charges a Target
Customer a Service Fee greater than $300.00 to deinstall an item of
Equipment, NetWolves and Comdisco will share the excess amount on the basis
of 73% to NetWolves and 27% to Comdisco. All amounts in connection with the
installation or deinstallation of the Equipment will be invoiced upon
completion of such installation or deinstallation.
2.4 For the first twelve (12) months of an Equipment Schedule or a Services
Schedule, as applicable, the Target customer will not be obligated to pay
Service fees other than for installation and deinstallation, because the
Equipment is considered to be under manufacturer warranty. Beginning in
month thirteen (13) of the Equipment or Services Schedule, Customer will be
obligated to pay a Service fee of $28.00 per month per item of Equipment.
2.5 The rent under an Equipment Schedule is estimated to be $200.00 per month
per item of Equipment installed, exclusive of taxes.
2.6 The Lease Documents will require Lessee to pay Lessor the last month's rent
at the time that the first rent payment is due.
2.7 Comdisco's obligation to purchase the Equipment and to pay NetWolves the
purchase price is contingent upon the following:
a. Lessee's credit has been approved and there is no adverse change in
Lessee's credit as defined under the Equipment Schedule.
b. The Lessee is not in default under any Equipment Schedule.
c. Comdisco has received a completed and approved Transaction Package for
Leased Equipment, and an executed Commencement Certificate.
d. Comdisco has received a completed and approved the applicable
Transaction Package for Purchased Equipment and the sale price from
the Target Customer.
e. NetWolves is not in default under this Agreement, the Master Agreement
or the Services Schedule.
f. Neither NetWolves nor a Target Customer is in default under any Lease
or Services Documents.
2.8 NetWolves agrees that Comdisco may, on a periodic basis, review and audit,
at reasonable times and on reasonable notice, NetWolves' sale of Equipment
to Target Customers.
3.0 Credit Review
3.1 Prior to entering into Lease or Services Documentation with a Target
Customer, NetWolves will request credit approval from Comdisco with respect
to the Target Customer. Credit approval and the rent under the Lease
Documents will be calculated based on the Credit Table set forth below and
all credit approval will be valid for a period of forty-five (45) days from
the date of approval.
3.2 Credit Table
Moodys Rating Basis Points Above Like Term Treasuries
------------- ---------------------------------------
AAA Aa3 175 basis points
A1 A3 200
Baa1 Baa3 225
Below Baa3 Individual Credit Review Needed
Comdisco reserves the right to re-adjust the basis points listed above
based upon a change in market conditions as determined by Comdisco within
six (6) months from the date of this Agreement and every six (6) months
thereafter. If market conditions change so that Comdisco readjusts the
basis points as provided for herein, and NetWolves deems such readjustment
to be above competitive market rates, NetWolves will obtain three (3)
quoted rates from a third party using a similar point structure (the
"Quoted Rates"). If Comdisco matches the average of the Quoted Rates,
NetWolves will be deemed to accept Comdisco's readjustment. If Comdisco
elects not to match the Quoted Rates, NetWolves may obtain hardware
financing from one of the three parties supplying the Quoted Rates.
4.0 Representations and Warranties
4.1 NetWolves hereby represents and warrants (as of the date of execution of
this Agreement as to (a) and (b) below) that:
a. It is a corporation duly organized and validly existing in good standing
under the laws of the jurisdiction of its incorporation with full corporate
power to enter into this Agreement and to carry out transactions
contemplated herein.
b. The execution and delivery of this Agreement, and all other documents
contemplated herein (including but not limited to the Warrant Agreement),
as well as performance of the contemplated transactions hereunder have been
duly authorized by all necessary corporate action and this Agreement, and
all other documents contemplated herein, constitute a legal, valid and
binding obligation enforceable in accordance with its terms.
c. Except as detailed in this Agreement, there will be no other agreements
between NetWolves and the Target Customer relating to the Equipment and
Services in contradiction of the terms of this Agreement. Nothing contained
in this Agreement shall preclude NetWolves from selling or leasing other
services to the Target Customer.
d. All credit information known to NetWolves concerning a Target Customer will
have been disclosed or made available to Comdisco.
e. The Target Customer is not be in default under any other agreement with
NetWolves which is not the subject of this Agreement.
f. As of the payment of the purchase price to NetWolves, it is the owner of
the Equipment and that title to the Equipment will be free and clear of all
liens, claims, interests and encumbrances of any kind, including, but not
limited to, infringement for claims of third party proprietary rights.
g. If Comdisco purchases the Equipment from NetWolves, pursuant to the Target
Customer's election to lease the Equipment, title to the Equipment will
vest in Comdisco upon payment of the purchase price.
h. The Equipment will be in working order at the time of installation at the
Target Customer location, will perform in all material respects in
accordance with NetWolves specifications published at the time the
Equipment is installed, and will be subject to NetWolves then current
manufacturer warranties.
4.2 Comdisco hereby represents and warrants that, as of the date of execution
of this Agreement that:
a. It is a corporation duly organized and validly existing in good
standing under the laws of the jurisdiction of its incorporation with
full corporate power to enter into this Agreement and to carry out the
transactions contemplated herein.
b. The execution and delivery of this Agreement, and all other documents
contemplated herein, as well as the performance of the contemplated
transactions hereunder have been duly authorized by all necessary
corporate action and this Agreement, and all other documents
contemplated herein, constitute a legal, valid and binding obligation
enforceable in accordance with its terms.
5.0 Indemnification
5.1 NetWolves agrees to indemnify and hold harmless Comdisco and its
affiliates, subsidiaries, employees and agents, successors and assigns
from any and all:
a. Losses arising from any third party claims based upon a breach of
NetWolves' representations, warranties or obligations under this
Agreement.
b. Losses resulting directly or indirectly from claims including,
without limitation, third party claims arising in strict
liability or negligence or claims of infringement or
misappropriation of any proprietary interest or right of any
third party, including without limitation any trademark, patent,
copyright or trade secret in connection with the Equipment and/or
Related Software:
c. Losses arising from third party claims based upon any inaccurate
or incomplete information willfully or intentionally provided by
NetWolves.
5.2 In the event that a third party claims that the Equipment or any Related
Software infringes a trade secret, patent, copyright or any proprietary
right of a third party, NetWolves agrees to defend Comdisco, at NetWolves'
expense, and NetWolves will pay all costs, damages and reasonable
attorney's fees awarded to a third party arising from such infringement.
Comdisco agrees to promptly notify NetWolves of any such claim and will
allow NetWolves to control the defense and any related settlement
negotiations, provided such settlement does not affect Comdisco's right as
owner of the Equipment nor diminish or increase Comdisco's or Target
Customer's rights or obligations under the Lease or Services Documentation.
Comdisco may participate in the defense of any such claim at its own cost
and expense.
6.0 Limitation of Liability
IN CONNECTION WITH THIS AGREEMENT, NEITHER COMDISCO NOR NETWOLVES WILL BE
LIABLE TO THE OTHER FOR INDIRECT, CONSEQUENTIAL OR PUNITIVE DAMAGES EVEN IF
ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
7.0 Equipment Maintenance
7.1 The responsibilities of Comdisco and NetWolves in connection with
maintenance will be as detailed in the Statement of Work, attached to the
Services Schedule under the Master Agreement.
8.0 Remarketing
8.1 Comdisco will, at the request of NetWolves, either directly or indirectly
through its subcontractor, perform the following services following a Lease
termination:
a. Upon expiration of the Initial Term of any Equipment Schedule, any
in-place extension rental and in-place purchase price negotiated
between Comdisco and Lessee will be apportioned between Comdisco and
NetWolves as follows: NetWolves 73% and Comdisco 27%.
b. For any Equipment that is returned to Comdisco by a Lessee at lease
termination, and that is remarketed to a subsequent user, Comdisco
will take the first $400.00 per item of Equipment for storage and
refurbishing costs incurred by Comdisco. Any remarketing proceeds in
excess of $400.00 shall be apportioned 73% to NetWolves and 27% to
Comdisco.
9.0 Term and Termination
9.1 This Agreement shall be effective as of the date first set forth above and
shall continue for an initial period of four (4) years (the "initial
term"), and thereafter shall be automatically renewed for additional
one-year periods (the "extended term"), unless terminated in writing by
either party given thirty (30) days prior to the expiration of the initial
term. During the extended term, either party may terminate this Agreement
at any time upon thirty (30) days prior written notice.
9.2 Either party may, by written notice, terminate this Agreement for cause if
the other party fails to cure a material default under the Agreement. Any
material default must be specifically identified in the notice of
termination. After written notice, the notified party will have thirty (30)
days to remedy any default. Failure to remedy the material default within
the time period provided for herein will give cause for immediate
termination.
9.3 Notwithstanding any termination of this Agreement, the terms and conditions
of this Agreement will survive for purposes of any Equipment Schedule or
Services Schedule in effect with a Target Customer.
9.4 Provided Comdisco is not in material default under this Agreement and
subject to paragraphs 4.1(c) and 3.2, during the initial or any extended
term of this Agreement or upon the lease or purchase of 20,000 units of
Equipment as contemplated under this Agreement, whichever comes first,
NetWolves agrees not to enter into any agreement in connection with any
Target Customer with any other technology services provider for the purpose
of providing hardware financing and the Services specified under the
Statement of Work in Exhibit E.
10.0 Publicity
Except as hereinafter provided in this Section, NetWolves and Comdisco will
consult with each other before issuing any press release or otherwise
making any public statements with respect to this Agreement or the other
transactions contemplated hereby, including using any tradename, or service
xxxx which identifies the other party, and shall not issue any press
release or make any such public statement prior to receiving the consent of
the other party, which consent will not be unreasonably withheld or
delayed. Nothing contained herein shall prohibit any party from making a
press release or other statement required by law or by obligations pursuant
to any agreement with any automated interdealer quotation system if the
party making the disclosure has first consulted with the other party
hereto.
11.0 Warrant Coverage
In consideration of entering into this Agreement, NetWolves will
simultaneous with the execution of this Agreement issue a Warrant Agreement
granting to Comdisco the right to purchase 175,000 shares of NetWolves
Common Stock, for an Exercise Price of $10.00 per share, with a term of no
less than five (5) years. The form of Warrant Agreement shall be as
attached to this Agreement as Exhibit H, "Warrant Agreement". The number
and purchase price of shares shall be subject to adjustment as provided in
Section 8 of the Warrant Agreement. The Exercise Price may be paid at
Comdisco's election either by cash or check or by surrender of Warrants
("Net Issuance") as determined in the Warrant Agreement.
12.0 Confidentiality
Each party (including its employees and agents) will use the same standard
of care to protect any confidential information of the other disclosed
during negotiation or performance of this Agreement that it uses to protect
its own confidential information. Confidential Information will not include
information which (i) is or becomes publicly available through no wrongful
act of the receiving party; (ii) was known by the receiving party at the
time of disclosure without any obligation of confidentiality; (iii) was
acquired by the receiving party from a third party without restriction on
nondisclosure; or (iv) was developed independently by the receiving party.
13.0 Miscellaneous
13.1 Each party is an independent contractor and, except as expressly set forth
herein, will have no authority to bind or commit the other party. Nothing
herein shall be deemed or construed to create a joint venture, partnership
or agency relationship between the parties.
13.2 Except as set forth herein, neither party may assign their rights and
obligations described in this Agreement without the prior written consent
of the other party except for assignments to affiliates or subsidiaries who
agree to be bound by the terms of this Agreement. In addition, in the event
of any such assignment on the part of NetWolves, NetWolves agrees to remain
primarily liable for the performance of all obligations hereunder.
Notwithstanding the foregoing, Comdisco may subcontract the performance of
its Services to a third party or assign its rights as provided for under
the Lease.
13.3 The waiver by either party of a breach of any provision of this Agreement
will not be construed as a waiver of any subsequent breach. The invalidity,
in whole or in part, of any provision of this Agreement will not affect the
validity of the remaining provisions.
13.4 This Agreement including each Exhibit represents the entire agreement
between the parties and supersedes all oral or other written agreements
understandings between the parties concerning the Equipment and Services.
This Agreement may not be modified unless in writing and signed by the
party against whom enforcement of the modification is sought.
13.5 Any notice, request or other communication under this Agreement will be
given in writing and deemed received upon the earlier of actual receipt or
three (3) days after mailing if mailed postage prepaid by regular or
airmail to the address set forth above or, one day after such notice is
sent by courier or facsimile transmission. Copies to NetWolves also are to
be provided to Xxxxx X. Xxxxxxxxx, Esq., Blau, Kramer, Wactlar & Xxxxxxxxx,
P.C., 000 Xxxxxxx Xxxxxxxxxx, Xxxxxxx, XX 00000.
13.6 Those terms and conditions which would, by their meaning or intent, survive
the expiration or termination of this Agreement will so survive.
13.7 THIS AGREEMENT IS GOVERNED BY THE LAWS OF THE STATE OF NEW YORK WITHOUT
REGARD TO ITS CONFLICT OF LAWS PROVISIONS. If there is any dispute or
litigation as a result of this Agreement, the prevailing party will be
entitled to reasonable attorney's fees. Any action by either party must be
brought within two (2) years after the cause of action arose.
13.8 All Exhibits to this Agreement are hereby incorporated into and deemed to
be a part of this Agreement.
13.9 In connection with the Services, in the event of any conflict between this
Agreement and the Master Agreement, the Master Agreement will govern.
13.10Terms and conditions on any NetWolves' purchase order or other
acknowledgment form in addition to, different from or in conflict with the
terms of this Agreement will be of no force or effect.
13.11NetWolves will promptly deliver to Comdisco after filing such documents
with the Securities and Exchange Commission, at Comdisco's request:
a. NetWolves' Quarterly and Annual forms 10Q and 10K.
b. Such other information concerning the financial condition of NetWolves
which is available to the public as Comdisco may from time to time
request.
13.12Comdisco and NetWolves will cooperate by furnishing such records and
supporting material relating to transactions contemplated hereunder as may
be reasonably requested by each party, and in the preparation of forms,
including notices to Lessees, and the execution of such other documents as
may be necessary to fulfill the intent and effectuate the purpose of this
Agreement.
13.13This Agreement shall be binding upon and inure to the benefit of the
parties hereto and their respective successors, personal representatives,
executors, heirs and permitted assigns.
IN WITNESS WHEREOF, the parties have executed this Agreement on the date first
set forth above.
NETWOLVES CORPORATION COMDISCO, INC.
By; /s/ Xxxxxx X. Xxxxxxx By: /s/ Xxxx Xxxxxxxxxxx
Title: ___________________________ Title: ____________________________
Date: _____________________________ Date: ____________________________
PRODUCT AGREEMENT
This Product Agreement dated ______________________________ is made by and
between NetWolves Corporation ("NetWolves") with offices at 000 Xxxxxxxxxxx
Xxxx, Xxxxxxxx, Xxx Xxxx 00000, and ____________________________________________
____________________________________________________("Customer") with offices at
____________________________________________________.
SECTION 1. PROPERTY LEASED
NetWolves leases to Customer all of the Products described on any Schedule
entered into pursuant to the terms of this Product Agreement.
SECTION 2. TERM
On the Commencement Date Customer will be deemed to accept the Products, will be
bound to its rental obligations for the Products and the term of a Schedule will
begin and continue through the Initial Term and thereafter until terminated by
either party upon prior written notice received during the Notice Period. No
termination may be effective prior to the expiration of the Initial Term.
SECTION 3. RENT AND PAYMENT
Rent is due and payable in advance, in immediately available funds, on the first
day of each Rent Interval to the payee and at the location specified in
NetWolves' invoice. Interim Rent is due and payable when invoiced. If any
payment is not made when due, Customer will pay interest at the Overdue Rate.
SECTION 4. SELECTION AND WARRANTY AND DISCLAIMER OF
WARRANTIES
4.1 Selection. Customer acknowledges that it has selected the Products and
disclaims any reliance upon statements made by NetWolves.
4.2 Warranty and Disclaimer of Warranties. NetWolves warrants to Customer that,
so long as Customer is not in default, NetWolves will not disturb Customer's
quiet and peaceful possession, and unrestricted use of the Products. During the
term of the Schedule, NetWolves grants to Customer all applicable warranties for
the Products. NetWolves assigns to Customer during the term of the Schedule any
manufacturer's warranties for the Products. NetWolves is not responsible for any
liability, claim, loss, damage or expense of any kind (including strict
liability in tort) caused by the Products except for any loss or damage caused
by the negligent acts of NetWolves. UNDER NO CIRCUMSTANCES, WILL NETWOLVES BE
LIABLE FOR INDIRECT, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES EVEN IF SUCH
PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
SECTION 5. TITLE AND ASSIGNMENT
5.1 Title. Customer holds the Products subject and subordinate to the rights of
the Owner, NetWolves, any Assignee and any Secured Party. Customer authorizes
NetWolves, as Customer's agent, to prepare, execute and file in Customer's name
precautionary Uniform Commercial Code financing statements showing the interest
of the Owner, NetWolves, and any Assignee or Secured Party in the Products and
to insert serial numbers in Schedules as appropriate. Except as provided in
Sections 5.2 and 7.2, Customer will, at its expense, keep the Products free and
clear from any liens or encumbrances of any kind (except any caused by
NetWolves) and will indemnify and hold NetWolves, Owner, any Assignee and
Secured Party harmless from and against any loss caused by Customer's failure to
do so.
5.2 Relocation or Sublease. Upon prior written notice, Customer may relocate
Products to any location within the continental United States provided (i) the
Products will not be used by an entity exempt from federal income tax and (ii)
all additional costs (including any administrative fees, additional taxes and
insurance coverage) are reconciled and promptly paid by Customer.
Customer may sublease the Products upon the reasonable consent of NetWolves and
the Secured Party. Such consent to sublease will be granted if: (i) Customer
meets the relocation requirements set out above, (ii) the sublease is expressly
subject and subordinate to the terms of the Schedule, (iii) Customer assigns its
rights in the sublease to NetWolves and the Secured Party as additional
collateral and security, (iv) Customer's obligation to maintain and insure the
Products is not altered, (v) all financing statements required to continue the
Secured Party's prior perfected security interest are filed, and (vi) the
sublease is not to a leasing entity affiliated with the manufacturer of the
Products described on the Schedule. NetWolves acknowledges Customer's right to
sublease for a term which extends beyond the expiration of the Initial Term. If
Customer subleases the Products for a term extending beyond the expiration of
such Initial Term of the applicable Schedule, Customer shall remain obligated
upon the expiration of the Initial Term to return such Products, or, at
NetWolves' sole discretion to (i) return Like Products or (ii) negotiate a
mutually acceptable lease extension or purchase. If the parties cannot mutually
agree upon the terms of an extension or purchase, the term of the Schedule will
extend upon the original terms and conditions until terminated pursuant to
Section 2.
No relocation or sublease will relieve Customer from any of its obligations
under this Product Agreement and the applicable Schedule.
5.3 Assignment by NetWolves. The terms and conditions of each Schedule have been
fixed by NetWolves in order to permit NetWolves to sell and/or assign or
transfer its interest or grant a security interest in each Schedule and/or the
Products to a Secured Party or Assignee. In that event the term NetWolves will
mean the Assignee and any Secured Party. However, any assignment, sale, or other
transfer by NetWolves will not relieve NetWolves of its obligations to Customer,
including its warranty obligations, and will not materially change Customer's
duties or materially increase the burdens or risks imposed on Customer. The
Customer hereby consents to any such assignment, sale or transfer. Customer also
agrees that:
(a) The Secured Party will be entitled to exercise all of NetWolves' rights,
but will not be obligated to perform any of the obligations of NetWolves.
The Secured Party will not disturb Customer's quiet and peaceful possession
and unrestricted use of the Products so long as Customer is not in default
and the Secured Party continues to receive all Rent payable under the
Schedule;
(b) Customer will pay all Rent and all other amounts payable to the Secured
Party, despite any defense or claim which it has against NetWolves.
Customer reserves its right to have recourse directly against NetWolves for
any defense or claim; and
(c) Subject to and without impairment of Customer's leasehold rights in the
Products, Customer holds the Products for the Secured Party to the extent
of the Secured Party's rights in the Products.
SECTION 6. NET LEASE AND TAXES
6.1 Net Lease. Each Schedule constitutes a net lease. Customer's obligation to
pay Rent and all other amounts is absolute and unconditional and is not subject
to any abatement, reduction, set-off, defense, counterclaim, interruption,
deferment or recoupment for any reason whatsoever.
6.2 Taxes and Fees. Lessee will pay when due or reimburse Lessor for all taxes,
fees or any other charges (together with any related interest or penalties not
arising from the negligence of Lessor) accrued for or arising during the term of
each Schedule against Lessor, Lessee or the Products by any governmental
authority (except only Federal, state and local taxes on the capital or the net
income of Lessor). Lessee will file all personal property tax returns for the
Products and pay all property taxes due. Lessee will reimburse Lessor for
property taxes within thirty (30) days of receipt of an invoice.
SECTION 7. CARE, USE AND MAINTENANCE, ATTACHMENTS AND
RECONFIGURATIONS AND INSPECTION BY NETWOLVES
7.1 Care, Use and Maintenance. Customer will maintain the Products in good
operating order and appearance, protect the Products from deterioration, other
than normal wear and tear, and will not use the Products for any purpose other
than that for which it was designed. If commercially available, Customer will
maintain in force a standard maintenance contract with the manufacturer of the
Products, or another party acceptable to NetWolves, and upon request will
provide NetWolves with a complete copy of that contract. If Customer has the
Products maintained by a party other than the manufacturer, Customer agrees to
pay any costs necessary for the manufacturer to bring the Products to then
current release, revision and engineering change levels, and to re-certify the
Products as eligible for manufacturer's maintenance at the expiration of the
lease term. The lease term will continue upon the same terms and conditions
until recertification has been obtained.
7.2 Attachments and Reconfigurations. Upon prior written notice to NetWolves,
Customer may reconfigure and install Attachments on the Products. In the event
of such a Reconfiguration or Attachment, Customer shall, upon return of the
Products, at its expense, restore the Products to the original configuration
specified on the Schedule in accordance with the manufacturer's specifications
and in the same operating order, repair and appearance as when installed (normal
wear and tear excluded). If any parts are removed from the Products during the
Reconfiguration or Attachment, the restoration will include, at Customer's
option, the installation of either the original removed parts or Like Parts.
Alternatively, with NetWolves' prior written consent which will not be
unreasonably withheld, Customer may return the Products with any Attachment or
upgrade. If any parts of the Products are removed during a Reconfiguration or
Attachment, NetWolves may require Customer to provide additional security,
satisfactory to the NetWolves, in order to ensure performance of Customer's
obligations set forth in this subsection. Neither Attachments nor parts
installed on Products in the course of Reconfiguration shall be accessions to
the Products.
However, if the Reconfiguration or Attachment (i) adversely affects NetWolves'
tax benefits relating to the Products; (ii) is not capable of being removed
without causing material damage to the Products; or (iii) if at the time of the
Reconfiguration or Attachment the manufacturer does not offer on a commercial
basis a means for the removal of the additional items; then such Reconfiguration
or Attachment is subject to the prior written consent of NetWolves.
7.3 Inspection by NetWolves. Upon request, Customer, during reasonable business
hours and subject to Customer's security requirements, will make the Products
and its related log and maintenance records available to NetWolves for
inspection.
SECTION 8. REPRESENTATIONS AND WARRANTIES OF CUSTOMER
Customer represents and warrants that for each Schedule entered into under this
Product Agreement:
(a) The execution, delivery and performance of the Customer have been duly
authorized by all necessary corporate action;
(b) The individual executing was duly authorized to do so;
(c) The Master Agreement, Product Agreement and each Schedule constitute legal,
valid and binding agreements of the Customer enforceable in accordance with
their terms; and
(d) The Products are personal property and when subjected to use by the
Customer will not be or become fixtures under applicable law.
SECTION 9. DELIVERY AND RETURN OF PRODUCTS
Customer assumes the full expense of transportation and in-transit insurance to
Customer's premises and for installation of the Products. Upon expiration or
termination of each Schedule, Customer will, at NetWolves' instructions and at
Customer's expense (including transportation and in-transit insurance), have the
Products deinstalled, audited by the manufacturer, packed and shipped in
accordance with the manufacturer's specifications and returned to NetWolves in
the same operating order, repair and appearance as when installed (ordinary wear
and tear excluded), to a location within the continental United States as
directed by NetWolves. All items returned to NetWolves in addition to the
Products become property of NetWolves.
SECTION 10. LABELING
Upon request, Customer will xxxx the Products indicating NetWolves' interest.
Customer will keep all Products free from any other marking or labeling which
might be interpreted as a claim of ownership.
SECTION 11. INDEMNITY
Customer will indemnify and hold NetWolves, any Assignee and any Secured Party
harmless from and against any and all claims, costs, expenses, damages and
liabilities, including reasonable attorney's fees, arising out of the ownership
(for strict liability in tort only), selection, possession, leasing, operation,
control, use, maintenance, delivery, return or other disposition of the
Products. However, Customer is not responsible to a party indemnified hereunder
for any claims, costs, expenses, damages and liabilities occasioned by the
negligent acts of such indemnified party. Customer agrees to carry bodily injury
and property damage liability insurance during the term of the Schedule in
amounts and against risks customarily insured against by the Customer on
Products owned by it. Any amounts received by NetWolves under that insurance
will be credited against Customer's obligations under this Section.
SECTION 12. RISK OF LOSS
12.1 Customer's Risk of Loss. If the Schedule indicates that the Customer has
responsibility for the risk of loss of the Products, then the following terms
will apply:
Effective upon delivery and until the Products are returned, Customer relieves
NetWolves of responsibility for all risks of physical damage to or loss or
destruction of the Products. Customer will carry casualty insurance for the
Products in an amount not less than the Casualty Value. All policies for such
insurance will name NetWolves and any Secured Party as additional insured and as
loss payee, and will provide for at least thirty (30) days prior written notice
to NetWolves of cancellation or expiration. The Customer will furnish
appropriate evidence of such insurance.
Customer shall promptly repair any damaged Product unless such Product has
suffered a Casualty Loss. Within fifteen (15) days of a Casualty Loss, Customer
will provide written notice of that loss to NetWolves and Customer will, at
NetWolves' option, either (a) replace the damaged Product with Like Products and
marketable title to the Like Products will automatically vest in NetWolves or
(b) pay the Casualty Value and after that payment and the payment of all other
amounts due and owing, Customer's obligation to pay further Rent for the damaged
Product will cease.
12.2 NetWolves' Risk of Loss. If the Schedule indicates that NetWolves has
responsibility for the risk of loss of the Products, then the following terms
will apply:
Effective upon delivery and throughout the Initial Term of a Schedule and any
extension, NetWolves agrees to insure the Products against physical damage to or
loss or destruction due to external cause as specified by the terms of
NetWolves' then current insurance policy. NetWolves relieves Customer of
responsibility for physical damage to or loss or destruction of Products
reimbursed by that insurance. Customer will give NetWolves prompt notice of any
damage, loss or destruction to any Product and NetWolves will determine within
fifteen (15) days of its receipt of that notice whether the item has suffered a
Casualty Loss. If any Product suffers damage or a Casualty Loss which is
reimbursable under NetWolves' insurance, upon payment by Customer of NetWolves'
deductible, NetWolves will: (i) (for damaged Products) arrange and pay for the
repair of any damaged Product; or (ii) (for any Casualty Loss) at NetWolves'
option either replace the damaged Product with Like Products, or upon payment of
all other amounts due by Customer terminate the relevant Schedule as it relates
to the damaged Product.
If any Product suffers damage or a Casualty Loss which is not reimbursable under
NetWolves' insurance, then Customer will comply with the provisions of the last
paragraph of Section 12.1 regarding repair, replacement or payment of Casualty
Value.
If NetWolves fails to maintain insurance coverage as required by this subsection
12.2, Customer will assume such risk of loss and, at the request of any Assignee
or Secured Party, will promptly provide insurance coverage. This paragraph does
not relieve NetWolves of its obligations to maintain coverage of the Products.
SECTION 13. DEFAULT, REMEDIES AND MITIGATION
13.1 Default. The occurrence of any one or more of the following Events of
Default constitutes a default under a Schedule:
(a) Customer's failure to pay Rent or other amounts payable by Customer when
due if that failure continues for ten (10) days after written notice; or
(b) Customer's failure to perform any other term or condition of the Schedule
or the material inaccuracy of any representation or warranty made by the
Customer in the Schedule or in any document or certificate furnished to the
NetWolves hereunder if that failure or inaccuracy continues for fifteen
(15) days after written notice; or
(c) An assignment by Customer for the benefit of its creditors, the failure by
Customer to pay its debts when due, the insolvency of Customer, the filing
by Customer or the filing against Customer of any petition under any
bankruptcy or insolvency law or for the appointment of a trustee or other
officer with similar powers, the adjudication of Customer as insolvent, the
liquidation of Customer, or the taking of any action for the purpose of the
foregoing; or
(d) The occurrence of an Event of Default under any Schedule or other agreement
between Customer and NetWolves or its Assignee or Secured Party.
13.2 Remedies. Upon the occurrence of any of the above Events of Default,
NetWolves, at its option, may:
(a) enforce Customer's performance of the provisions of the applicable Schedule
by appropriate court action in law or in equity;
(b) recover from Customer any damages and or expenses, including Default Costs;
(c) with notice and demand, recover all sums due and accelerate and recover the
present value of the remaining payment stream of all Rent due under the
defaulted Schedule (discounted at the same rate of interest at which such
defaulted Schedule was discounted with a Secured Party plus any prepayment
fees charged to NetWolves by the Secured Party or, if there is no Secured
Party, then discounted at 6%) together with all Rent and other amounts
currently due as liquidated damages and not as a penalty;
(d) with notice and process of law and in compliance with Customer's security
requirements, NetWolves may enter Customer's premises to remove and
repossess the Products without being liable to Customer for damages due to
the repossession, except those resulting from NetWolves', its assignees',
agents' or representatives' negligence; and
(e) pursue any other remedy permitted by law or equity.
The above remedies, in NetWolves' discretion and to the extent permitted by law,
are cumulative and may be exercised successively or concurrently.
13.3 Mitigation. Upon return of the Products pursuant to the terms of Section
13.2, NetWolves will use its best efforts in accordance with its normal business
procedures (and without obligation to give any priority to such Products) to
mitigate NetWolves' damages as described below. EXCEPT AS SET FORTH IN THIS
SECTION, CUSTOMER HEREBY WAIVES ANY RIGHTS NOW OR HEREAFTER CONFERRED BY STATUTE
OR OTHERWISE WHICH MAY REQUIRE NETWOLVES TO MITIGATE ITS DAMAGES OR MODIFY ANY
OF NETWOLVES'S RIGHTS OR REMEDIES STATED HEREIN. NetWolves may sell, lease or
otherwise dispose of all or any part of the Products at a public or private sale
for cash or credit with the privilege of purchasing the Products. The proceeds
from any sale, lease or other disposition of the Products are defined as either:
(a) if sold or otherwise disposed of, the cash proceeds less the Fair Market
Value of the Products at the expiration of the Initial Term less the
Default Costs; or
(b) if leased, the present value (discounted at three points over the prime
rate as referenced in the Wall Street Journal at the time of the
mitigation) of the rentals for a term not to exceed the Initial Term, less
the Default Costs.
Any proceeds will be applied against liquidated damages and any other sums due
to NetWolves from Customer. However, Customer is liable to NetWolves for, and
NetWolves may recover, the amount by which the proceeds are less than the
liquidated damages and other sums due to NetWolves from Customer.
SECTION 14. ADDITIONAL PROVISIONS
14.1 Binding Nature. Each Schedule is binding upon, and inures to the benefit of
NetWolves and its assigns. CUSTOMER MAY NOT ASSIGN ITS RIGHTS OR OBLIGATIONS.
14.2 Applicable Law. THIS PRODUCT AGREEMENT AND EACH SCHEDULE IS GOVERNED BY THE
LAWS OF THE STATE OF NEW YORK WITHOUT REGARD TO ITS CONFLICT OF LAWS PROVISIONS.
NO RIGHTS OR REMEDIES REFERRED TO IN ARTICLE 2A OF THE UNIFORM COMMERCIAL CODE
WILL BE CONFERRED ON CUSTOMER UNLESS EXPRESSLY GRANTED HEREIN OR A SCHEDULE.
14.3 Counterparts. Any Schedule may be executed in any number of counterparts,
each of which will be deemed an original, but all such counterparts together
constitute one and the same instrument. If NetWolves grants a security interest
in all or any part of an Schedule, the Products or sums payable thereunder, only
that counterpart Schedule marked "Secured Party's Original" can transfer
NetWolves' rights and all other counterparts will be marked "Duplicate".
14.4 Nonspecific Features and Licensed Products. If the Products are supplied
from NetWolves' inventory and contains any features not specified in the
Schedule, Customer grants NetWolves the right to remove any such features. Any
removal will be performed by the manufacturer or another party acceptable to
Customer, upon the request of NetWolves, at a time convenient to Customer,
provided that Customer will not unreasonably delay the removal of such features.
Customer acknowledges that the Products may contain or include software or other
licensed products of a third party. Customer will obtain no title to the
software or licensed products which at all times remains the property of the
owner of the software or licensed products. A license from the owner may be
required and it is Customer's responsibility to obtain any required license
before the use of the software or licensed product. Customer agrees to treat the
software and licensed products as confidential information of the owner, to
observe all copyright restrictions, and not to reproduce or sell the software or
licensed products.
14.5 Additional Documents. Customer will, upon execution of this Product
Agreement and as may be requested thereafter, provide NetWolves with a
secretary's certificate of incumbency and authority and any other documents
reasonably requested by NetWolves. Upon the execution of each Schedule with an
aggregate Rent in excess of $2,000,000, Customer will provide NetWolves with an
opinion from Customer's counsel regarding the representations and warranties in
Section 8. Customer will furnish, upon request, audited financial statements for
the most recent period.
14.6 NetWolves' Right to Match. Customer's rights under Section 5.2 and 7.2 are
subject to NetWolves' right to match any sublease or upgrade proposed by a third
party. Customer will provide NetWolves with the terms of the third party offer
and NetWolves will have three (3) business days to match the offer. Customer
shall obtain such upgrade from or sublease the Products to NetWolves if
NetWolves has timely matched the third party offer.
14.7 Electronic Communications. Each of the parties may communicate with the
other by electronic means under mutually agreeable terms.
SECTION 15. DEFINITIONS
Assignee - means an entity to whom NetWolves has sold or assigned its rights as
owner and lessor of the Products.
Attachment - means any accessory, equipment or device and the installation
thereof that does not impair the original function or use of the Products and is
capable of being removed without causing material damage to the Products and is
not an accession to the Products.
Casualty Loss - means the irreparable loss or destruction of Products.
Casualty Value - means the greater of the aggregate Rent remaining to be paid
for the balance of the lease term or the Fair Market Value of the Products
immediately prior to the Casualty Loss. However, if a Casualty Value Table is
attached to the relevant Schedule its terms will control.
Commencement Certificate - means the NetWolves provided certificate which must
be signed by Customer within ten (10) days of the Commencement Date as requested
by NetWolves.
Commencement Date - is defined in each Schedule.
Default Costs - means reasonable attorney's fees and remarking costs resulting
from a Customer default or NetWolves' enforcement of its remedies.
Event of Default - means the events described in Subsection 13.1.
Fair Market Value - means the aggregate amount which would be obtainable in an
arm's-length transaction between an informed and willing buyer/user and an
informed and willing seller under no compulsion to sell.
Initial Term - means the period of time beginning on the first day of the first
full Rent Interval following the Commencement Date for all Products and
continuing for the number of Rent Intervals indicated on an Schedule.
Interim Rent - means the pro-rata portion of Rent due for the period from the
Commencement Date through but not including the first day of the first full Rent
Interval included in the Initial Term.
Licensed Products - means any software or other licensed products attached to
the Products.
Like Part - means a substituted part which is lien free and of the same
manufacturer and part number as the removed part, and which when installed on
the Products will be eligible for maintenance coverage with the manufacturer of
the Products.
Like Products - means replacement Products which are lien free and of the same
model, type, configuration and manufacture as Products.
Notice Period - means the time period described in a Schedule during which
Customer may give NetWolves notice of the termination of the term of that
Schedule.
Overdue Rate - means the lesser of 18% per year or the maximum rate permitted by
the law of the state where the Products are located.
Owner - means the owner of the Products.
Products - means the property described on a Schedule and any replacement for
that property required or permitted by this Product Agreement or a Schedule but
not including any Attachment.
Reconfiguration - means any change to Products that would upgrade or downgrade
the performance capabilities of the Products in any way.
Rent - means the rent, including Interim Rent, Customer will pay for the
Products expressed in an Schedule either as a specific amount or an amount equal
to the amount which NetWolves pays for the Products multiplied by a lease rate
factor plus all other amounts due to NetWolves under this Product Agreement or a
Schedule.
Rent Interval - means a full calendar month or quarter as indicated on a
Schedule.
Schedule - means a Schedule which incorporates all of the terms and conditions
of this Product Agreement and the Master Agreement and, for purposes of Section
14.3, its associated Commencement Certificate(s).
Secured Party - means an entity to whom NetWolves has granted a security
interest in a Schedule and related Products for the purpose of securing a loan.
IN WITNESS WHEREOF, the parties have caused this Product Agreement to be
executed by their duly authorized officers as of the day and year first set
forth above.
_____________________________________ NETWOLVES, CORPORATION
Customer
By: _________________________________ By: ___________________________________
Title: ______________________________ Title: ________________________________
Form 6004 2/99
EQUIPMENT SCHEDULE NO. ___
DATED _______
TO THE PRODUCT AGREEMENT DATED ________
LESSEE: LESSOR: NetWolves Corporation
Address for Legal Notices: Address for All Notices:
-------------------------
Attn: Corporate Secretary Attn:
Address for Administrative
--------------------------
Correspondence: Address for Invoices:
-------------- --------------------
Attn: Attn:
Phone:
Fax: Lessee Reference No:
-------------------
(24 digits maximum)
Initial Term: 48 Months
Location of Equipment:
--------------------- Rent:
----
Estimated Equipment Rent:
------------------------
Months 1-48: $200.00 Per Unit/ Per Month
Service Rent:
------------
Installation: $600.00
Ongoing Maintenance: Months 1-12: $0
Months 13-48: $28.00 Per Unit/Per Month
Transportation Charges (Select one):
----------------------------------
Attn: ____ Amortized Over Initial Term
Phone: ____ Lessee Pays Vendor Directly
EQUIPMENT (as defined below):
---------
Item Machine Model/
No. Qty. Mfg. Type Feature Description
--- ---- ---- ------- ------- -----------
Risk of Loss: Pursuant to the Product Agreement, Lessor and Lessee agree that
the risk of loss is the responsibility of the Lessee.
Notice Period: The Notice Period will be not less than ninety (90) days nor more
than twelve (12) months prior to the expiration of the Initial Term, or any
extension thereof. If Lessee gives proper written notice of termination but
fails to return the Equipment on the expiration date of the Initial Term, or any
extension thereof, the Schedule will continue in full force and effect and
Lessee will be required to provide an additional sixty (60) days written notice
of termination. Such termination will be effective at the end of the month in
which the last day of the sixty (60) day notice requirement occurs. The Rent
will continue at the current rate until the effective date of the written notice
of termination and the Equipment is properly returned.
Special Terms: The following additional terms are a part of this Equipment
Schedule. The terms and conditions of the Product Agreement as they pertain to
this Equipment Schedule are modified and amended as follows:
For purposes of this Equipment Schedule, all references to "Equipment" will be
deemed to mean "Product", and all references to "Lessee" will be deemed to mean
"Customer" as set forth in the Product Agreement. In addition, all references to
"Lessor" will be deemed to mean "NetWolves Corporation" as set forth in the
Product Agreement.
Multiple Delivery Special Term
------------------------------
1. Equipment
---------
Lessor's obligation to lease Equipment under this Equipment Schedule applies to
Equipment described in this Equipment Schedule for which Lessor receives
Commencement Certificates from Lessee during the period from ____ to _____ up to
an aggregate purchase price of $_________. Lessee acknowledges that it has
either received or approved Lessor's purchase documentation. If the cost or
configuration of the Equipment changes, Lessor may adjust the Lease Rate Factors
to reflect these additional costs or related expenses.
2. Commencement Date
-----------------
The Commencement Date for each item of Equipment will be the day on which the
Equipment is installed and qualified for a commercially available manufacturer's
standard maintenance contract or warranty coverage. Lessee agrees to confirm the
Commencement Date by providing Lessor with a Commencement Certificate in the
form attached hereto. Lessor will summarize all Commencement Certificates
received in the same calendar month into a Summary Schedule in the form attached
to this Equipment Schedule as Exhibit I, and the Initial Term will begin on the
first day of the next calendar month. Lessee agrees that for administrative
purposes, including without limitation, invoicing of Rent and taxes and
assignment of an identifying lease number, Lessor may administer the Summary
Schedule as if it constituted a separate Equipment Schedule. Alternatively, if
Lessor requests Lessee to execute a Summary Schedule, Lessee will have an
appropriate official of Lessee execute and promptly return the Summary Schedule
to Lessor. Executed Summary Schedules will incorporate the terms and conditions
of the Product Agreement and this Equipment Schedule and will constitute a
separate Equipment Schedule.
3. Adverse Change
--------------
If Lessee defaults or there is an adverse change in Lessee's credit standing,
Lessor, at its option with prior written notice to Lessee, will be relieved of
its obligations to lease Equipment for which Lessor has not received
Commencement Certificates from Lessee prior to the date of such notice.
4. Prepayment
----------
In consideration of Lessor entering into this Equipment Schedule, Lessee agrees
to remit payment of the Rent payment for Month 48 with the Rent payment for
Month 1.
5. Vendor Credits
--------------
If after the Commencement Date for an item of Equipment, Lessee finds such item
of Equipment to be inoperable, Lessee will seek recourse solely against the
vendor of the Equipment for resolution of any problems concerning performance of
the Equipment. If the item of Equipment is replaced by the vendor, Lessee agrees
to provide Lessor with the serial number for the replacement equipment within 10
days of replacement. Lessor will not process any invoices associated with the
Equipment being returned to vendor or the replacement equipment.
Notwithstanding the foregoing, if after the Commencement Date for an item of
Equipment, Lessee finds that (i) the vendor has over-charged for an item of
Equipment, or (ii) the vendor has shipped an incorrect item of Equipment, upon
30 days prior written notice from Lessee, Lessor agrees to process any credits
received from the vendor and apply the credits to the Rent hereunder. The rental
adjustment will be effective on Lessor's next billing cycle following the 30 day
notice period.
6. Requirements for Return of Equipment at Lease Termination
---------------------------------------------------------
Lessee will appoint a principal contact person (the "Contact") with
responsibility for coordinating delivery and return of Equipment to one
centralized shipping location.
Lessee's Contact will provide Lessor a ten day written notice of the Equipment's
availability for pick-up, but in no event prior to Lessee's notice of
termination pursuant to the "Notice Period" provision of the Schedule.
If Lessee elects to return less than all of the Equipment, Lessee will provide
Lessor with the description of the Equipment being returned, including the line
number. Upon Lessee's request, Lessor will provide Lessee with a report which
Lessee can use to identify the Equipment description by line number.
Lessor will make arrangements for its transportation carrier to contact Lessee's
Contact to coordinate the return of the Equipment. Lessor's transportation
carrier will be responsible for packing the Equipment on site on the date of
pick-up.
Lessee will be responsible and submit payment upon receipt of an invoice for the
Fair Market Value of any Equipment or Equipment parts which are missing or
returned damaged (the "Affected Equipment"), provided Lessor or its agents did
not cause such Affected Equipment.
7. Personal Property Tax
---------------------
Notwithstanding anything to the contrary contained in the Product Agreement,
Lessor hereby appoints Lessee as its agent for the purpose of filing personal
property tax returns. Lessee will pay the appropriate taxing jurisdiction for
any personal property tax owed that is imposed against Lessee or Lessor in
connection with the Equipment, together with any penalties, fines or interest
thereon.
Lessee agrees to pay when due and indemnify and hold Lessor harmless from and
against Lessee's failure to remit payment of personal property tax owed
(together with any related interest or penalties not arising from negligence on
the part of Lessee) now or hereafter imposed or assessed against the Lessor or
the Equipment by the relevant taxing jurisdiction. Lessee will cooperate with
Lessor in obtaining all relevant documentation necessary to substantiate payment
of such personal property tax if requested by Lessor.
8. General Services Terms:
----------------------
Lessor will begin performing the Services as described in the Statement of Work
attached as Exhibit II within thirty (30) days from execution of this Equipment
Schedule. The performance of the Services will be coterminous with the Initial
Term of the associated Equipment. The Service Rent will be as set forth in
Section 9 herein. Any change to the Statement of Work must be documented in
writing. Lessor will have no obligation to commence work in connection with a
change request until the change has been approved in writing by Lessor and
Lessee. Lessee will reimburse Lessor for all reasonable expenses incurred in
connection with Lessor's performance under the Statement of Work.
Lessor warrants that the Services will be performed in a professional manner.
EXCEPT AS EXPRESSLY SET FORTH IN THIS EQUIPMENT SCHEDULE OR THE PRODUCT
AGREEMENT, LESSOR MAKES NO REPRESENTATIONS OR WARRANTIES WHATSOEVER, EXPRESS OR
IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE.
Proprietary Materials will mean all materials, information and other deliverable
items developed under a Statement of Work as well as proprietary tools,
methodologies, documentation and methods of analysis used in connection with the
Services. Lessee acknowledges and agrees that all such Proprietary Materials are
owned by either Lessor or its subcontractor and that Lessee receives no
ownership interest herein. Notwithstanding the foregoing, Lessor grants to
Lessee the right to use such Proprietary Materials delivered to Lessee under a
Statement of Work for Lessee's internal business use only and not for the
benefit of a third party.
Each party (including its employees and agents) will use the same standard of
care to protect any confidential information of the other, or a subcontractor of
Lessor, disclosed during negotiation or performance of the Statement of Work
that it uses to protect its own confidential information. Confidential
information will not include information which (i) is or becomes publicly
available through no wrongful act of the receiving party; (ii) was known by the
receiving party at the time of disclosure without any obligation of
confidentiality; (iii) was acquired by the receiving party from a third party
without restriction on nondisclosure; or (iv) was developed independently by the
receiving party.
Lessor's liability to Lessee from any cause whatsoever arising out of the
Services under this Equipment Schedule will not, in any event, exceed the
aggregate of the Service Rent paid by Lessee for the Services, excluding the
monthly Rent paid for the Equipment under this Equipment Schedule, giving rise
to the claim during the twelve (12) month period immediately prior to the
occurrence of the claim. UNDER NO CIRCUMSTANCES, WILL EITHER PARTY BE LIABLE FOR
INDIRECT, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES EVEN IF SUCH PARTY HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Lessee will provide Lessor with access to each site specified in the site list
to be provided by Lessee. Lessee will be responsible for preparing each site for
the installation of the Equipment, including but not limited to, providing
specified power and cabling, environmental and wiring requirements, and
obtaining and maintaining necessary permits and certifications. In the event
that Lessee fails to fully prepare the site prior to installation of the
Equipment as described above, Lessee will be responsible for an additional
charge at the hourly rate set forth in the Statement of Work.
9. Services Rent:
-------------
Installation Services: Lessee will be responsible for an Installation charge of
$600.00 upon delivery and acceptance of the Equipment as evidenced by Lessee
completing a Commencement Certificate. Lessor will invoice Lessee for the
Installation charge at the time that Lessor invoices Lessee for the Rent payment
for Months 1 and 48 of the Initial Term.
On-Going Maintenance Services: Service Rent will be invoiced and due on the
first day of each month, in advance, beginning on the 13th month of the Initial
Term of each Summary Schedule.
10. Principal Contact
-----------------
Lessee agrees that it will designate an individual as a central contact to
coordinate confirmation of delivery and acceptance of the Equipment at the
end-user locations. The central contact will consolidate Commencement
Certificates from the end-user locations prior to forwarding such verification
to Lessor.
Product Agreement: This Equipment Schedule is issued pursuant to the Product
Agreement identified on page 1 of this Equipment Schedule. All of the terms and
conditions of the Product Agreement are incorporated in and made a part of this
Equipment Schedule as if expressly described in this Equipment Schedule, and
this Equipment Schedule constitutes a separate lease for the Equipment. The
parties reaffirm all of the terms and conditions of the Product Agreement
(including, without limitation, the representations and warranties set forth in
the Product Agreement) except as modified by this Equipment Schedule. This
Equipment Schedule may not be amended or rescinded except by a writing signed by
both parties.
NetWolves Corporation
as Lessee as Lessor
By:_______________________________ By:_____________________________________
Title:____________________________ Title:__________________________________
Date:_____________________________ Date:___________________________________
EXHIBIT I
SUMMARY SCHEDULE
----------------
This Summary Schedule dated _________ is executed pursuant to Equipment
Schedule No. ______ to the Product Agreement dated ____ between NetWolves
Corporation ("Lessor") and _______ ("Lessee"). All of the terms, conditions,
representations and warranties of the Product Agreement and Equipment Schedule
No. are incorporated herein and made a part hereof and this Summary Schedule
constitutes an Equipment Schedule for the Equipment described below.
1. Equipment:
---------
Equipment
Qty. Mfg. Type/Model Serial # Location
--- --- ---------- -------- --------
"SEE ATTACHED"
2. Commencement Date: (See attached)
-----------------
3. Initial Term Begins:
-------------------
4. Total Equipment Cost:
--------------------
5. Rent:
----
6. Representations of Lessee:
-------------------------
Each item of Equipment has been delivered to the location indicated above,
tested, inspected, found to be in good working order and accepted by the
Lessee on the Commencement Date.
Please sign and return one copy of this Summary Schedule to Lessor within ten
(10) days of receipt.
NetWolves Corporation
as Lessee as Lessor
By: SAMPLE By:
----------------------------- -------------------------------------
Title: Title:
-------------------------- ----------------------------------
COMMENCEMENT CERTIFICATE
------------------------
This Certificate dated is executed pursuant to Equipment Schedule No. _____
to the Product Agreement dated __________ between NetWolves Corporation.
("Lessor") and _________ ("Lessee").
1. Equipment:
---------
Equipment
Qty. Mfg. Type/Model Serial # Location
--- --- ---------- -------- --------
2. Commencement Date:
-----------------
3. Representations of Lessee:
-------------------------
The Equipment has been delivered to the location indicated above, tested,
inspected, found to be in good working order and accepted by the Lessee on the
Commencement Date.
as Lessee
By:_________________________________
Title:______________________________
EXHIBIT II
STATEMENT OF WORK NO. 1
TO THE EQUIPMENT SCHEDULE
DATED ____________________, 1999
BETWEEN NETWOLVES CORPORATION ("NETWOLVES")
AND _________________________ ("CUSTOMER")
1.0 Scope of Services
NetWolves will provide the following services at the sites detailed in
document to be supplied by customer to the Services Schedule for Customer's
systems.
Installation
Maintenance
Tier 1 Help Desk
Moves, Adds, Changes (Optional)
De-Installation (Optional)
Project Planning (management)
2.0 Service Components
2.1 Installation
NetWolves will install the equipment for which site surveys have been
completed.
2.1.1 Service Scope
Perform and review site survey for each site and confirm
readiness. Resolve any open issues to complete site readiness.
Develop site specific installation procedures.
Coordinate and finalize scheduling of:
* All involved NetWolves, Customer and third party personnel.
* Shipping and receipt of equipment at each site.
* Physical implementation of the equipment.
* Testing and certification of installed equipment in
accordance with the test script.
* Site sign-off by Customer's site representative.
* Circuit provisioning.
2.1.2 Service Deliverables
Site specific installation procedures.
Fully installed, tested, and functional equipment.
Comprehensive installation documentation, including:
* Descriptions, configurations and other pertinent information
for each item of installed equipment.
* Checklist of completed implementation steps and results.
* Outstanding or open issues list.
* Completed sign-off forms.
2.1.3 Assumptions
Customer personnel will be available as scheduled to assist in
the installation pursuant to the project plan.
Customer will provide NetWolves with an implementation test
script for each site.
Installation schedules will be agreed upon between NetWolves and
Customer.
Installations will occur during normal business hours (8:00 AM to
5:00 PM local time, Monday through Friday excluding New Year's
Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day,
the Friday after Thanksgiving, and Christmas Day).
NetWolves will provide implementation test script per Customer
request.
Shipping costs are not included.
2.2 Maintenance
NetWolves will provide maintenance for the equipment identified in Exhibit
B.
2.2.1 Service Scope
Determine maintenance coverage requirements.
Maintain inventory of configured "hot swap" boxes to be deployed upon
dispatch.
Upon notification from NetWolves help desk, inventory box will be
shipped overnight for installation.
Technician will arrive at site and de-install current box, install and
test new box and ship broken unit to Netwolves facility for
refurbishment
Provide documentation on all of the above to Customer and, if
appropriate, to the NetWolves Help Desk or NetWolves Network
Management Center.
2.2.2 Service Deliverables
Next day on-site replacement for broken boxes
2.3 Moves, Adds and Changes (Optional)
NetWolves will provide moves, adds, and changes on a demand basis to
facilitate modifications to the network environment.
2.3.1 Service Scope
Determine scope of work to be performed, including scheduling and
pricing.
Coordinate necessary services or materials to facilitate the change
(equipment, software, telecommunications, etc.).
Identify resources to perform the change (NetWolves, Customer, and/or
third-party personnel).
Schedule and coordinate execution of the change.
Execute the change and test, as applicable.
6x12 to next day on-site response.
2.3.2 Service Deliverables
Implementation of the change as specified by an authorized change
request.
Notification and documentation upon completion, as appropriate.
2.3.3 Assumptions
Moves, adds, and changes are modifications to the network environment
which are outside the scope of this Statement of Work and are
therefore priced on a demand basis.
Customer will provide access to Customer sites where these activities
will be performed.
Customer will provide site contacts, as appropriate, for inspection,
decision-making and site sign-off.
Moves, adds and changes will only be provided based upon authorized
change requests.
2.4 De-Installation (Optional)
NetWolves will de-install the equipment for which site surveys have been
completed.
2.4.1 Service Scope
Development of site specific de-installation procedures.
De-installation of equipment as determined by procedures.
Prepare equipment for shipment.
2.4.2 Service Deliverables
Site specific de-installation procedures.
De-installation documentation, including:
* Descriptions, serial numbers, versions, and/or other pertinent
information identified in the de- installation procedures.
* Checklist of completed de-installation steps and results.
* Outstanding or open issues list.
2.4.3 Assumptions
NetWolves will perform de-installations only at those sites at which
NetWolves is performing implementation of new equipment.
Customer will provide a list of the equipment to be de-installed
2.5 Help Desk Operation
* Customer will have access to the Help Desk on a 7x24x365 basis except for
New Year's Day, Memorial Day, July 4, Labor Day, Thanksgiving Day, the
Friday after Thanksgiving, and Christmas Day. NetWolves will route all
calls outside of the scheduled access hours to Customer for resolution.
* The Help Desk will provide the first point of contact for end users. End
users may submit requests to the Help Desk via telephone, e-mail, or voice
mail.
* The first point of contact will consist of providing the initial problem
analysis and resolution. Escalations will be handled under mutually agreed
upon escalation procedures.
* NetWolves will provide a Help Desk Supervisor who will manage the daily
operation of the Help Desk. The Help Desk Supervisor will report directly
to the NetWolves Help Desk Service Manager who will be responsible for the
overall management of the Help Desk.
Exhibit D
to the Master Program Agreement between NetWolves Corporation and
Comdisco, Inc.
Dated July 26, 1999
Related Software
----------------
Fox OS
Fox A1
ESCN Navigator
ESCN Mother
ESCN Workbench
ESCN Mission Control
All training content provided through the ESCN System, created or licensed by
NetWolves Corporation/The Xxxxxxxx Group.
Exhibit E
Comdisco Services
to the Master Program Agreement
between NetWolves Corporation and Comdisco, Inc.
Dated July 26, 1999
Form of Services Agreement and Services Schedule Attached.
SERVICES AGREEMENT
This Services Agreement dated ______________________________ is made by and
between NetWolves Corporation ("NetWolves") with offices at 000 Xxxxxxxxxxx
Xxxx, Xxxxxxxx, Xxx Xxxx 00000, and ______________________
__________________________________________________ ("Customer") with offices at
____________________________________________________________________________.
SECTION 1. SCOPE
1.1 Schedules. NetWolves will provide Services under the terms and conditions of
this Services Agreement and as more particularly defined in each Schedule. Each
Schedule will constitute a separate agreement with respect to the Services
provided.
1.2 Changes. Any change to this Services Agreement must be documented in
writing. NetWolves will have no obligation to commence work in connection with a
change request until the change has been approved in writing by NetWolves and
Customer.
1.3 NetWolves may, as it deems appropriate, use subcontractors for all or any
portions of the Services.
SECTION 2. FEES
2.1 Fees. Customer will pay the fees for the Services in the amounts and in
accordance with the payment terms set forth in each Schedule.
2.2 Late Fee. Whenever any payment is not made within thirty (30) days of the
invoice date, Customer will pay interest at the lesser of one and one-half
percent (1.5%) per month or the maximum amount permitted by law.
2.3. Expenses. Customer will reimburse NetWolves for all reasonable expenses
incurred in connection with services requested by Customer which are outside the
scope of the Services outlined under a Schedule.
2.4 Taxes. Customer will pay or reimburse NetWolves for any taxes, fees or other
charges imposed by any local, state or federal authority (together with any
related interest or penalties not due to the fault of NetWolves) resulting from
this Services Agreement, or from any activities hereunder, except for taxes
based on NetWolves' net income.
SECTION 3. TERM
Each Schedule will take effect upon the signature of both parties and continue
through the term as specified therein.
The Services to be provided under each Schedule will begin on the date set forth
in the Schedule.
SECTION 4. WARRANTIES AND LIABILITY
4.1 Services. NetWolves warrants that the Services will be performed in a
professional manner.
4.2 Exclusive Warranty. EXCEPT AS EXPRESSLY SET FORTH IN THIS AGREEMENT,
NETWOLVES MAKES NO REPRESENTATIONS OR WARRANTIES WHATSOEVER, EXPRESS OR IMPLIED,
INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE.
4.3 Liability. NetWolves' liability to Customer from any cause whatsoever
arising out of this Services Agreement will not, in any event, exceed the
aggregate of the fees paid by Customer for the Services giving rise to the claim
during the twelve (12) month period immediately prior to the occurrence of the
claim. UNDER NO CIRCUMSTANCES, WILL EITHER PARTY BE LIABLE FOR INDIRECT,
SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES EVEN IF SUCH PARTY HAS BEEN ADVISED
OF THE POSSIBILITY OF SUCH DAMAGES.
SECTION 5. MUTUAL INDEMNIFICATION
Each party will indemnify and hold the other party and its employees and agents,
harmless against any and all claims, liabilities, losses, damages and causes of
action relating to bodily injury, including death, arising out of the
intentional or negligent acts or omissions of the indemnifying party during the
performance of a Schedule. The indemnifying party, however, will not be
responsible for injury attributed to the intentional or negligent acts or
omissions of the indemnified party, its employees or agents.
SECTION 6. OWNERSHIP AND CONFIDENTIALITY
6.1 Ownership. Proprietary Materials will mean all materials, information and
other deliverable items developed under a Schedule as well as proprietary tools,
methodologies, documentation and methods of analysis used in connection with the
Services. Customer acknowledges and agrees that all such Proprietary Materials
are owned by either NetWolves' or its subcontractor and that Customer receives
no ownership interest herein. Notwithstanding the foregoing, NetWolves grants to
Customer the right to use such Proprietary Materials delivered to Customer under
a Schedule for Customer's internal business use only and not for the benefit of
a third party. Any proprietary software product will be licensed to Customer
under a separate license agreement.
6.2 Confidentiality. Each party (including its employees and agents) will use
the same standard of care to protect any confidential information of the other,
or a subcontractor, disclosed during negotiation or performance of this Services
Agreement that it uses to protect its own confidential information. Confidential
information will not include information which (i) is or becomes publicly
available through no wrongful act of the receiving party; (ii) was known by the
receiving party at the time of disclosure without any obligation of
confidentiality; (iii) was acquired by the receiving party from a third party
without restriction on nondisclosure; or (iv) was developed independently by the
receiving party.
SECTION 7. TERMINATION
Either party may, by written notice, terminate a Services Schedule for cause if
the other party fails to cure a material default under the Schedule. Any
material default must be specifically identified in the notice of termination.
After written notice, the notified party will have ten (10) days to remedy any
monetary default and thirty (30) days to remedy any other default. Failure to
remedy the material default within the time period provided for herein will give
cause for immediate termination. If termination is due to Customer's material
default, Customer will immediately pay to NetWolves the amounts then owing under
the relevant Schedule up to the date of termination. The foregoing payments will
be in addition to all other legal and equitable rights of NetWolves and any
remedies set forth in a Services Schedule.
SECTION 8. MISCELLANEOUS
8.1 Each party is an independent contractor and, except as expressly set forth
herein, will have no authority to bind or commit the other party. Nothing herein
shall be deemed or construed to create a joint venture, partnership or agency
relationship between the parties.
8.2 Customer may not assign this Services Agreement, or any of its rights or
obligations therein.
8.3 The waiver by either party of a breach of any provision of this Services
Agreement will not be construed as a waiver of any subsequent breach. The
invalidity, in whole or in part, of any provision of this Services Agreement
will not affect the validity of the remaining provisions.
8.4 This Services Agreement including each Schedule represents the entire
agreement between the parties and supersedes all oral or other written
agreements or understandings between the parties concerning the Services. This
Agreement may not be modified unless in writing and signed by the party against
whom enforcement of the modification is sought.
8.5 Any notice, request or other communication under this Services Agreement
will be given in writing and deemed received upon the earlier of actual receipt
or three (3) days after mailing if mailed postage prepaid by regular or airmail
to the address set forth above or, one day after such notice is sent by courier
or facsimile transmission.
8.6 No third party is intended to be, or will be construed to be, a beneficiary
of any provision of this Services Agreement nor have any right to enforce any of
its provisions or to pursue any remedy for its breach.
8.7 Those terms and conditions which would, by their meaning or intent, survive
the expiration or termination of any Schedule will so survive.
8.8 THIS SERVICES AGREEMENT AND EACH SCHEDULE
IS GOVERNED BY THE LAWS OF THE STATE OF NEW
YORK WITHOUT REGARD TO ITS CONFLICT OF LAWS
PROVISIONS. If there is any dispute or litigation as a result of this Services
Agreement, the prevailing party will be entitled to reasonable attorney's fees.
Any action by either party must be brought within two (2) years after the cause
of action arose.
8.9 During the term of each Schedule and for a period of one (1) year from the
completion of the Services thereunder, Customer agrees not to knowingly employ
or solicit for employment any NetWolves or subcontractor employee who was
involved in the furnishing of the Services under the relevant Schedule.
8.10 Terms and conditions on Customer's purchase order or other acknowledgment
form will be of no force or effect.
8.11 NetWolves will not be considered in default hereunder due to any failure in
its performance of this Services Agreement should such failure arise out of
causes beyond its control. Such causes include, but are not limited to, acts of
God, acts of any federal, state or local government or authority, fires, floods,
or other disasters, strikes, degradation of telephone or other means of
communication services or utility outages.
IN WITNESS WHEREOF, the parties have caused this Services Agreement to be
executed by their duly authorized officers as of the day and year first set
forth above.
______________________________________ NetWolves Corporation
Customer
By: __________________________________ By: __________________________________
Title: _______________________________ Title: _______________________________
Form 6000, 10/98
SERVICES SCHEDULE DATED [INSERT DATE]
TO THE SERVICES AGREEMENT
DATED [INSERT DATE]
BETWEEN NETWOLVES CORPORATION ("NETWOLVES")
AND [CUSTOMER NAME] ("CUSTOMER")
A. Scope of Services
NetWolves will provide the Services in the attached Statement of Work. In
the event of any conflict between this Services Schedule and a Statement of
Work, the Statement of Work will govern.
B. Fees
[Include the details of the payment schedule here or on an attached
Exhibit. As part of the payment schedule indicate when NetWolves will begin
invoicing for each fee component.]
Expenses will be billed monthly, or at NetWolves' option, as incurred.
C. Commencement of the Services
The Services will commence on [insert date that Services will begin].
D. Term
The term of this Schedule will commence upon execution by both parties and
will continue for a period of [months/weeks] from [insert trigger date].
E. Change Control
Upon the identification of any mutually acceptable change to this Schedule,
Customer and NetWolves will complete a Change Authorization Form.
F. Responsibilities
Customer will assign a program sponsor who will have full authority with
respect to all matters pertaining to this Schedule and who will be
NetWolves' primary contact. If Customer reassigns its program sponsor or
such individual has any other conflict which would impact the delivery of
the Services, Customer will promptly replace such person with another
person no less qualified or knowledgeable as to Customer's business.
Customer will also make available to NetWolves other necessary resources on
a timely basis and will ensure that Customer's personnel involved in the
Services have sufficient knowledge of all relevant aspects of Customer's
business, including technical, financial and functional requirements
relevant to this Schedule.
Customer acknowledges and agrees that NetWolves' ability to perform in
accordance with this Schedule is contingent on Customer's accurate and
timely performance of its responsibilities. In the event that Customer
fails to perform any of its responsibilities specified herein, NetWolves
may perform such responsibilities and Customer will reimburse NetWolves for
all costs incurred. Notwithstanding the foregoing, NetWolves has no
obligation to perform any such responsibilities.
Schedule - Page 1
This document is proprietary and confidential to NetWolves, Inc. Unauthorized
distribution is prohibited.
G. Reviews
When Customer review or acceptance of procedures, plans or any other items
are provided for, and NetWolves has not received written notice from
Customer of acceptance or objection within three (3) business days of
Customer's receipt of the submitted item, the item will be deemed accepted.
H. Delays
In the event that NetWolves is delayed in the performance of the Services
as a result of Customer's acts or failure to act, Customer will reimburse
NetWolves for all costs incurred, including but not limited to any cost
associated with NetWolves' resources. In the event of a delay in the
commencement of the Services, NetWolves and Customer will mutually agree
upon a new commencement date.
I. Exhibits
The Exhibits to this Services Schedule are hereby incorporated into and
deemed to be a part of this Services Schedule.
[List Exhibits here.]
J. Special Terms
Customer will provide NetWolves with access to each Site specified in
Exhibit __ to enable NetWolves to perform the Services. Customer will be
responsible for preparing each Site for the installation of the equipment,
including but not limited to, providing specified power and cabling,
environmental and wiring requirements, and obtaining and maintaining
necessary permits and certifications.
This Services Schedule is issued pursuant to the Services Agreement identified
above. All of the terms and conditions of the Services Agreement are
incorporated herein and made a part hereof. This Services Schedule constitutes a
separate agreement with respect to the Services provided.
_________________________________ NetWolves Corporation
Customer
By:______________________________ By:_____________________________
Title:___________________________ Title:__________________________
Date:____________________________ Date:___________________________
The terms and conditions of this Schedule, including pricing, are valid only if
executed by [insert date].
3/99
Schedule - Page 2
This document is proprietary and confidential to NetWolves, Inc. Unauthorized
distribution is prohibited.
EXHIBIT A
STATEMENT OF WORK NO. 1
TO THE SERVICES SCHEDULE
DATED ____________________, 1999
BETWEEN NETWOLVES ("NETWOLVES")
AND _________________________ ("CUSTOMER")
1.0 Scope of Services
NetWolves will provide the following services at the sites detailed in
document to be supplied by customer to the Services Schedule for Customer's
systems. For purposes of this Statement of Work, "systems" will mean the
equipment identified in Exhibit B.
Installation
Maintenance
Tier 1 Help Desk
Moves, Adds, Changes (Optional)
De-Installation (Optional)
2.0 Service Components
2.1 Installation
NetWolves will install the equipment for which site surveys have been
completed.
2.1.1 Service Scope
Obtain and review site survey for each site and confirm
readiness. Resolve any open issues to complete site readiness.
Develop site specific installation procedures.
Coordinate and finalize scheduling of:
* All involved NetWolves, Customer and third party personnel.
* Shipping and receipt of equipment at each site.
* Physical implementation of the equipment.
* Testing and certification of installed equipment in
accordance with the test script.
* Site sign-off by Customer's site representative.
2.1.2 Service Deliverables
Site specific installation procedures.
Fully installed, tested, and functional equipment.
Comprehensive installation documentation, including:
* Descriptions, configurations and other pertinent information
for each item of installed equipment.
* Checklist of completed implementation steps and results.
* Outstanding or open issues list.
* Completed sign-off forms.
2.1.3 Assumptions
Customer personnel will be available as scheduled to assist in
the installation pursuant to the project plan.
Customer will provide NetWolves with an implementation test
script for each site.
Installation schedules will be agreed upon between NetWolves and
Customer.
Installations will occur during normal business hours (8:00 AM to
5:00 PM local time, Monday through Friday excluding New Year's
Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day,
the Friday after Thanksgiving, and Christmas Day).
2.2 Maintenance
NetWolves will provide maintenance for the equipment identified in Exhibit
B.
2.2.1 Service Scope
Determine maintenance coverage requirements.
Maintain inventory of configured "hot swap" boxes to be deployed upon
dispatch.
Upon notification from NetWolves help desk, inventory box will be
shipped overnight for installation.
Technician will arrive at site and de-install current box, install and
test new box and ship broken unit to Netwolves facility for
refurbishment
Provide documentation on all of the above to Customer and, if
appropriate, to the NetWolves Help Desk or NetWolves Network
Management Center.
2.2.2 Service Deliverables
Next day on-site replacement for broken boxes
2.3 Moves, Adds and Changes (Optional)
NetWolves will provide moves, adds, and changes on a demand basis to
facilitate modifications to the network environment.
2.3.1 Service Scope
Determine scope of work to be performed, including scheduling and
pricing.
Coordinate necessary services or materials to facilitate the change
(equipment, software, telecommunications, etc.).
Identify resources to perform the change (NetWolves, Customer, and/or
third-party personnel).
Schedule and coordinate execution of the change.
Execute the change and test, as applicable.
2.3.2Service Deliverables Implementation of the change as specified by an
authorized change request. Notification and documentation upon
completion, as appropriate.
2.3.3 Assumptions
Moves, adds, and changes are modifications to the network environment
which are outside the scope of this Statement of Work and are
therefore priced on a demand basis.
Customer will provide access to Customer sites where these activities
will be performed.
Customer will provide site contacts, as appropriate, for inspection,
decision-making and site sign- off.
Moves, adds and changes will only be provided based upon authorized
change requests.
2.4 De-Installation (Optional)
NetWolves will de-install the equipment for which site surveys have been
completed.
2.4.1 Service Scope
Development of site specific de-installation procedures.
De-installation of equipment as determined by procedures.
Prepare equipment for shipment.
2.4.2 Service Deliverables
Site specific de-installation procedures.
De-installation documentation, including:
* Descriptions, serial numbers, versions, and/or other pertinent
information identified in the de- installation procedures.
* Checklist of completed de-installation steps and results.
* Outstanding or open issues list.
2.4.3 Assumptions
NetWolves will perform de-installations only at those sites at which
NetWolves is performing implementation of new equipment.
Customer will provide a list of the equipment to be de-installed
2.5 Help Desk Operation
* Customer will have access to the Help Desk on a 7x24x365 basis except for
New Year's Day, Memorial Day, July 4, Labor Day, Thanksgiving Day, the
Friday after Thanksgiving, and Christmas Day. NetWolves will route all
calls outside of the scheduled access hours to Customer for resolution.
* The Help Desk will provide the first point of contact for end users. End
users may submit requests to the Help Desk via telephone, e-mail, or voice
mail.
* The first point of contact will consist of providing the initial problem
analysis and resolution. Escalations will be handled under mutually agreed
upon escalation procedures.
* NetWolves will provide a Help Desk Supervisor who will manage the daily
operation of the Help Desk. The Help Desk Supervisor will report directly
to the NetWolves Help Desk Service Manager who will be responsible for the
overall management of the Help Desk.
Exhibit F
to the Master Program Agreement
between NetWolves Corporation and
Comdisco, Inc.
Dated July 26, 1999
Target Customer
---------------
Any company or account engaged in the distance learning application through the
Xxxxxxxx Group and NetWolves Corporation.
Exhibit G
to the Master Program Agreement
between NetWolves Corporation and
Comdisco, Inc.
Dated July 26, 1999
Form of Master Agreement and Services Schedule attached.
