Contract
Exhibit
10-19
THIS
AGREEMENT
("Agreement")
is
entered into this 13th
day of
March 2006 by and among New Media Lottery Services, Inc. (a Delaware
corporation) of 000 Xxxx Xxxxxx, Xxxxx X, Xxxxxxxxxxxx, XX 00000 XXX and New
Media Lottery Services International Limited (a company registered in Ireland
with company number 33027) whose registered office is at X0 Xxxxxxxx Xxxx,
Xxxxxxxxxx, Xxxxxx, Xxxxxxx (each a "Party" and together the
"Parties").
As
used
in this agreement, capitalized terms have the meanings ascribed to them above
and in Section 1 below, except as otherwise expressly provided.
WITNESSETH
WHEREAS,
Alladdin Limited, ALL and Licensor entered into the Existing Licence
Agreement;
WHEREAS,
Licensee desires to engage Licensor to perform the Licensor Services on the
basis set forth in this agreement and Licensor accept the engagement by Licensee
to perform the Licensor Services; and
WHEREAS,
Licensor desires to engage Licensee to provide the Licensee Services on the
basis set forth in this agreement and Licensee accepts the engagement by
Licensor to perform the Licensee Services; and
WHEREAS,
Alladdin Limited, ALL and Licensor have developed the Software which is useful
in the operation of Internet lotteries; and
WHEREAS,
Licensee desires to acquire the right to Use the Software from Licensor and
Licensor desires to grant that right in the Software to Licensee.
WHEREAS,
Licensor wishes to assign all of its rights and delegate all of its obligations
under the Existing Licence Agreement to Licensee, and Licensee is willing to
assume those rights and obligations (or to procure that New Media Lottery
Services plc assumes those rights and obligations).
NOW,
THEREFORE, in consideration of the mutual agreements contained in this
agreement; intending to be legally bound hereby, the Parties agree as
follows:
1
|
SECTION
1. CERTAIN DEFINITIONS AND
INTERPRETATION
|
1.1
|
Definitions
|
"Affiliated
Companies"
means
in
relation to any Person (i) any corporation that owns, directly or indirectly,
more than fifty (50) percent of the outstanding capital stock of the Person
entitled to vote in the election of directors; (ii) any corporation of which
the
Person owns, directly or indirectly, more than fifty (50) percent of the
outstanding capital stock entitled to vote in the election of directors; and
(iii) any other corporation of which a corporation described in clause "(i)"
above owns, directly or indirectly, more than fifty (50) percent of the
outstanding capital stock entitled to vote in the election of
directors;
"ALL"
means
Alladdin Lotteries Limited, a corporation organized and existing pursuant to
the
laws of England and Wales;
"Alladdin
Limited"
means
Alladdin Limited, a corporation organized and existing pursuant to the laws
of
England and Wales;
1
"Developments"
means
the
modifications and/or enhancements to the Software created by the Licensor
pursuant to the Existing Licence Agreement;
"Documentation"
means
the
documentation and operating instructions for the Software as described on
schedule A;
"Excluded
Territory"
means
the
UK and the Republic of Ireland and any additional country in which Licensee
makes available for purchase by the general public an official, state regulated
lottery, provided that Licensee shall give written notice to Licensor at least
(3) three months prior to the proposed date of the sale to the general public
of
the first chance or entry to such lottery. Licensor agrees that it shall, within
(3) months of the launch of such a lottery by Licensee, cease to operate any
competing lottery, if any, in such country, except in the case were Licensor
has
been operating such lottery for (9) nine months or if otherwise agreed by the
Parties;
"Existing
Licence Agreement"
means
the
licence agreement entered into by Alladdin Limited, ALL and Licensor dated
6th
May
2005;
"GBP"
means
British Pound Sterling, the currency of Great Britain;
"Internet"
means
the
collection of networks of computers and related devices around the world linked
by telecommunications and related methods and any development(s) thereto and
successor(s) thereof;
"Legal
Proceeding"
means
any
action, suit, litigation, arbitration proceeding, or other similar proceeding
of
any nature (including any civil, criminal, administrative, or appellate
proceeding);
"License"
means
the
license in relation to the Software granted by Licensor to Licensee under
Section 2.1 of this agreement;
"Licensee"
means
New
Media Lottery Services International Limited, a company registered in
Ireland;
"Licensee
Services"
means
the
services to be rendered by Licensee in favour of Licensor contemplated by
Section 4 below and described on schedule D;
"Licensor"
means
New
Media Lottery Services, Inc., a Delaware corporation;
"Licensor
Services"
means
the
services to be rendered by Licensor in favour of Licensee contemplated by
Section 3 below and described on schedule C;
"Person"
means
any
individual, corporation, partnership, venture, estate, trust, association,
entity, governmental body, or governmental authority;
2
"Proprietary
Right"
means
any-trademark, trade name, service xxxx, trade secret, patent right, copyright,
or other proprietary right;
"Software"
means
the
proprietary computer software program developed and utilized by Alladdin Limited
and described in the Existing Licence Agreement as existing at the date of
the
Existing Licence Agreement and as re-written by Licensor pursuant to the
Existing Licence Agreement, including any Developments and any corrections
or
amendments made to such program (in whatever version) not being
Developments;
"Territory"
means
anywhere in the entire world;
"Use"
means
operate, reproduce, transmit (by electronic means or otherwise), make available,
perform and display;
"VAT"
means
value added, sales, use or similar UK tax.
1.2
|
Interpretation
|
In
this
agreement unless otherwise specified, reference to:
1.2.1
|
a
statute or statutory instrument or any of its provisions is to be
construed as a reference to that statute or statutory instrument
or such
provision as the same may have been or may from time to time hereafter
be
amended or re-enacted;
|
1.2.2
|
sections
or schedules are to sections and schedules to this agreement. The
schedules form part of the operative provisions of this agreement
and
references to this agreement shall include references to the
schedules.
|
2
|
SECTION
2. GRANT OF LICENSE
|
2.1
|
Grant
of License.
Subject to the terms of this agreement, Licensor hereby grants to
Licensee, and Licensee hereby accepts, a non-transferable, non-exclusive,
perpetual (subject to Section 6.1.2 below), royalty-free license
to Use
the Software (in object code form) in the Territory. Licensee may
not
sublicense Use of the Software to any Persons in the
Territory.
|
2.2
|
Reservation
of Rights.
All other rights in the Software are expressly reserved to Licensor
and
Alladdin Limited.
|
2.3
|
Delivery
of Software and Documentation.
Within ten (10) days from the date of this agreement, Licensor shall
deliver (by physical delivery or electronic transmission) to Licensee:
one
(1) copy (in object code form) of the most current version of the
Software
in computer readable form; and one (1) copy of the Documentation.
From
time to time during the term of this agreement, Licensor shall deliver
(by
physical delivery or electronic transmission) to Licensee updated
copies
(in object code form) of the Software in computer readable form and
updated copies of the Documentation to take account of any
Developments.
|
3
2.4
|
Effect
of Merger or Like Transaction.
This agreement and all rights and obligations of the Parties shall
remain
in full force and effect following any merger of either Party with
or into
another Person and following any transfer of all or any portion of
the
outstanding stock or of all or any portion of the assets of either
Party.
|
3
|
SECTION
3. ALLADDIN SERVICES
|
3.1
|
Engagement
of Licensor.
Licensee hereby engages Licensor to perform or procure the performance
of
the Licensor Services, on the terms set out in this Section 3 and
schedule
B, and Licensor hereby accepts such
engagement.
|
3.2
|
Standard
of Service.
Licensor shall perform or procure the performance of the Licensor
Services
with reasonable care and skill and in conformity with all laws and
regulations applicable to the business in which it
engages.
|
3.3
|
Term.
Licensor's duty to perform or procure the performance of the Licensor
Services shall commence as of the date hereof and shall extend for
a term
of two (2) years ("Initial Term"). After expiry of the Initial Term,
the
Licensor Services will continue automatically for additional one
(1) year
term(s) (each a "Renewal Term") unless or until terminated by Licensee
or
Licensor upon at least ninety (90) days' prior written notice to
expire at
the end of the Initial Term or a Renewal Term. Notwithstanding the
foregoing, this agreement may be terminated as provided in Section
6
below.
|
3.4
|
Independent
Contractor.
Licensor shall provide the Licensor Services solely as an independent
contractor and nothing contained in this agreement shall be construed
as
giving rise to an employment or agency relationship, joint venture,
partnership or other form of business
relationship.
|
3.5
|
No
Authority to Bind Licensee.
Licensor shall have no authority to take, nor shall it take, any
action
committing or obligating Licensee in any manner, and shall not represent
itself to others as having such
authority.
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4
|
SECTION
4. LICENSEE SERVICES
|
4.1
|
Engagement
of Licensee.
Licensor hereby engages Licensee to perform the Licensee Services,
on the
terms set out in this Section 4 and schedule C, and Licensee hereby
accepts such engagement.
|
4.2
|
Term.
Licensee's duty to perform the Licensee Services shall commence as
of the
date hereof and shall extend for a term of two (2) years ("Initial
Term").
After expiry of the Initial Term, the Licensee Services will continue
automatically for additional one (1) year term(s) (each a "Renewal
Term")
unless or until terminated by Licensor or Licensee upon at least
ninety
(90) days' prior written notice to expire at the end of the Initial
Term
or a Renewal Term. Notwithstanding the foregoing, this agreement
may be
terminated as provided in Section 6
below.
|
4.3
|
Independent
Contractor.
Licensee shall provide the Licensee Services solely as an independent
contractor and nothing contained in this agreement shall be construed
as
giving rise to an employment or agency relationship, joint venture,
partnership or other form of business
relationship.
|
4.4
|
No
Authority to Bind Licensor.
Licensee shall have no authority to take, nor shall it take, any
action
committing or obligating Licensor in any manner, and it shall not
represent itself to others as having such
authority.
|
4
5
|
SECTION
5. CONSIDERATION
|
5.1
|
Consideration
for License
|
In
consideration for the grant of the License, Licensee shall pay the Licensor
GBP£1 (one pound Sterling), receipt of which the Licensor hereby
acknowledges.
5.2
|
Compensation
for Services.
In consideration of and as complete compensation for the Licensor
Services
Licensee shall pay to Licensor or its designees a sum equal to 2%
of all
card deposits run under the Barclaycard Business merchant accounts
designated as GeLotto ID 2806107 and Rehab ID 2201036 ("Card Deposits"),
said payment to be made the 10th day of each month. Licensee guarantees
a
minimum payment of US$8,000 per month ("Minimum Payment") to Licensor
or
its designees in connection with procuring the Licensor Services
and that
in the event that 2% of Card Deposits equals more than the Minimum
Payment
in any month, Licensee shall pay to Licensor the amount of any such
difference by the 5th day of the following month. All monetary amounts
payable under this Section 5.2 are net of any VAT which may be added
if
appropriate, and, if added, the VAT amount(s) shall be billed on
a proper
tax invoice. Licensor or its designees may charge Licensee daily
interest
on late payment of amounts due under this Section 5.2 (both before
and
after judgment) at a rate of 5% per annum above the Bank of England
Base
Rate (as at the date the payment was due), from the due date until
the
date of actual payment. If Licensee fails to pay amounts due to Licensor
or its designees under this Section 5.2 by the due date, Licensee
shall
reimburse Licensor or its designees all reasonable expenses incurred
by
Licensor or its designees in recovering such amount. The Minimum
Payment
shall be recalculated every 31st January, 30th April, 31st July and
31st
October by multiplying GBP4,200 by the spot US$/GBP foreign exchange
rate
quoted by Invested Bank (UK) Limited, or such other bank as the Parties
may determine, at noon on said dates and rounded up to the nearest
US$.
For the avoidance of doubt, any foreign exchange or other banking
fees or
expenses which may be charged to Licensor in the event that any payment
is
received by Licensor in a currency other than GBP shall be immediately
reimbursed to Licensor by Licensee.
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6
|
SECTION
6. TERMINATION
|
6.1
|
Termination
|
6.1.1
|
Termination
by Licensee
|
(a)
|
License.
The consideration paid for the License as described in Section 5.1
above
is tendered in full payment for the License and the License may be
terminated only in accordance with Section 6.1.2
below.
|
(b)
|
Licensor
Services.
If Licensor is in material breach of its obligations to provide the
Licensor Services and such breach continues for thirty (30) days
after
written notice served by Licensee specifying in reasonable detail
the
basis thereof Licensee's obligation to make payments under Section
5.2
above shall be suspended during the period beginning thirty (30)
days
after the delivery of such notice to Licensor and ending when such
breach
has been cured by Licensor in all respects. In the event that Licensor
effects a cure of any material breach Licensee shall immediately
make the
payments previously suspended, subject to a right of set-off for
any
amounts paid during such time as Licensor failed to provide the Licensor
Services. In the event that Licensor is unable to cure any material
breach
within ninety (90) days of the notice described in the foregoing
sentence,
Licensee may serve notice in writing on Licensor terminating the
provision
of the Licensor Services and Licensee's obligation to make payments
for
the Licensor Services.
|
5
(c)
|
Licensee
Services.
Licensee may by serving notice in writing on Licensor terminate the
Licensee Services (i) if Licensor becomes bankrupt or insolvent or
is
unable to pay its debts or enters into compulsory or voluntary liquidation
other than for the purpose of any corporate restructuring or
reorganisation not in consequence of debt or compounds with or convenes
a
meeting of its creditors or has a receiver or manager or an administrative
receiver or an administrator is appointed over its assets or ceases
for
any reason to carry on business or takes or suffers any similar or
analogous action in any jurisdiction of the Territory or (ii) by
reason of
the operation of Section 6.1.1(b) above, in which cases, for the
avoidance
of doubt, Licensee shall adhere to the Migration Plan as set out
in
Section 6.3 below.
|
6.1.2
|
Termination
by Licensor
|
(a)
|
License.
Licensor may by serving notice in writing on Licensee terminate the
License if Licensee is in material breach of any obligation in this
agreement relating to the License (including those set out in Section
2
above and Section 8 below) and fails to remedy such breach (if capable
of
remedy) within thirty (30) days of a written notice served by Licensor
specifying the breach.
|
(b)
|
Licensor
Services.
|
In
the
event that Licensee fails to perform any of Licensee's obligations set out
in
Section 5.2 above within thirty (30) days of the date due for performance,
Licensor shall be entitled by serving notice in writing on Licensee to suspend
performance of the Licensor Services (but without prejudice to Licensee's
obligations to pay the consideration under Section 5.2 above) until such time
as
Licensee performs such obligation. If Licensee fails to perform any of such
obligations, within a period of ninety (90) days of the date due for
performance, Licensor shall be entitled by serving notice in writing on Licensee
to terminate the rendering of the Licensor Services.
(c)
|
Licensee
Services.
Licensor may by serving notice in writing on Licensee terminate the
Licensee Services if:
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(i)
|
Licensee
is in material breach of any obligation in this agreement relating
to the
Licensee Services (including those set out in Sections 4 or schedule
C) or
in breach of any obligation in Section 5 and fails to remedy such
breach
(if capable of remedy) within ninety (90) days of a written notice
served
by Licensor specifying the breach;
or
|
(ii)
|
Licensee
becomes bankrupt or insolvent or is unable to pay its debts or enters
into
compulsory or voluntary liquidation other than for the purpose of
any
corporate restructuring or reorganisation not in consequence of debt
or
compounds with or convenes a meeting of its creditors or has a receiver
or
manager or an administrative receiver or an administrator is appointed
over its assets or ceases for any reason to carry on business or
takes or
suffers any similar or analogous action in any jurisdiction of the
Territory.
|
6
6.1.3
|
Existing
Licence Agreement
|
Licensor
may by serving notice in writing on Licensee terminate or suspend the License
and/or the Licensor Services and/or this agreement if the Existing Licence
Agreement is terminated or suspended.
6.2
|
Consequences
of Termination
|
6.2.1
|
If
the License terminates for any reason, Licensee shall immediately
cease to
Use the Software. The remedies of Licensor pursuant to this Section
6.2.1
are not exclusive and shall not limit or otherwise affect any of
the
rights or remedied otherwise available to Licensor granted by law
and
under this agreement, including recovery of
damages.
|
6.2.2
|
Sections
of this agreement which are expressed or intended to survive termination
of this agreement (in whole or in part) shall
survive.
|
6.2.3
|
The
termination of this agreement howsoever caused shall not affect the
rights
and obligations of the Parties that have accrued prior to
termination.
|
6.3
|
Migration
Plan
|
6.3.1
|
Licensee
acknowledges that Licensor may wish to have continuity of the Licensee
Services following termination of the Licensee Services (for whatever
reason). Licensee agrees to co-operate with Licensor and/or any new
service provider appointed by Licensor to provide the Licensee Services
or
any part of them ("New Service Provider") to ensure smooth migration
and
continuity of the Licensee Services during the Migration
Period.
|
6.3.2
|
For
the purposes of this Section 6.3, "Migration Period" means the period
commencing on the date one Party gives written notice to the other
terminating this agreement and/or the Licensee Services and shall
end on
the date the Licensee Services have been successfully migrated or
(if
later) ninety (90) days after the date of the
notice.
|
6.3.3
|
As
part of the migration, and to the extent reasonably required by Licensor,
Licensee shall:
|
(a)
|
perform
the Licensee Services up to the end of the Migration Period in accordance
with this agreement;
|
(b)
|
provide
a comprehensive list of tasks and/or issues outstanding (if any)
at the
end of the Migration Period;
|
(c)
|
provide
any technical assistance reasonably required by Licensor and/or New
Service Provider to enable the smooth migration of the Licensee Services;
and
|
(d)
|
promptly,
on request, do all other things and acts that may reasonably be required
to ensure a smooth migration of the Licensee
Services.
|
7
6.3.4
|
As
part of the migration, and to the extent reasonably required by Licensee,
Licensor shall promptly, on request, do all other things and acts
that may
reasonably be required to ensure a smooth migration of the Licensee
Services.
|
7
|
SECTION
7. ADDITIONAL OBLIGATIONS OF THE
PARTIES
|
7.1
|
Technical
Assistance.
Licensor shall make itself available to Licensee (at reasonable times
and
locations and upon reasonable notice), to consult with, instruct,
and
assist Licensee and Affiliated Companies with respect to the Use
of the
Software.
|
7.2
|
Confidentiality.
The Parties and each of their respective employees, agents and
representatives shall keep strictly and permanently confidential
all
information obtained in connection with this agreement and the
transactions contemplated by this agreement. Without limiting the
generality of the foregoing, neither Licensor nor Licensee any of
their
respective employees, agents and representatives shall use or disclose
to
any other Person (i) any non-public information regarding the business
operations or financial or other affairs of the Parties or (ii) any
of the
terms and provisions of this agreement, This Section 7.2 shall survive
the
expiry or earlier termination of this agreement for a period of two
years
from such termination.
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8
|
SECTION
8. CLAIMS AND LEGAL
PROCEEDINGS
|
8.1
|
Infringement
Claims.
If any claim is asserted or any Legal Proceeding is commenced against
the
Licensee that the Software or their Use infringes or has infringed
any
Proprietary Right of any Person (each an "Infringement Claim"), then
the
defense of such Infringement Claim shall be under the control of
the
Licensor.
|
8.2
|
Claims
brought against the Licensee.
If the Infringement Claim is made against the Licensee, the Licensee
shall
immediately provide the Licensor with written notice of the assertion
of
such Infringement Claim and shall immediately furnish to the Licensor
copies of all correspondence, pleadings and other materials relating
to
such claim or Legal Proceeding. The Licensor shall assume the defence
of
any such claim or Legal Proceeding, and the following provisions
shall
apply:
|
8.2.1
|
the
Licensor shall have the exclusive right to control the defence of
such
Infringement Claim with counsel of its own
choosing;
|
8.2.2
|
the
Licensee shall, at the Licensor’s reasonable expense, provide the Licensor
with such information and assistance as the Licensor may request
regarding
such Infringement Claim;
|
8.2.3
|
the
Licensee shall not enter into any settlement with respect to such
Infringement Claim without the consent of the
Licensor;
|
8.2.4
|
the
amount payable to the complaining party in connection with any settlement
of such Infringement Claim, and the amount of any damages or costs
awarded
to the complaining party by any court, arbitrator, or other trier
of fact,
shall be borne and paid exclusively by the
Licensor;
|
8.2.5
|
all
reasonable expenses incurred by the Licensee in connection with such
Infringement Claim (including costs of investigation and attorneys'
fees,
only where incurred in respect of such Legal Proceeding where these
have
been incurred after the commencement of any such Legal Proceeding)
shall
be borne and paid exclusively by the
Licensor.
|
8
8.3
|
Claims
brought against the Licensor. If the Infringement Claim is made against
the Licensor, then:
|
8.3.1
|
the
Licensee shall, at the Licensor’s reasonable expense, provide the Licensor
with such information and assistance as the Licensor may reasonably
request for the purpose of enabling the Licensor to defend such
Infringement Claim;
|
8.3.2
|
the
Licensor shall have the exclusive right to control the defence of
such
Infringement Claim with counsel of its own choosing, and shall have
the
exclusive right to settle such Infringement Claim (without the need
to
obtain any consent or approval of the Licensee or any other Person
and
provided that such settlement forecloses the possibility of future
action
as to any matter settled against the Licensee) on such terms as the
Licensor, in its discretion, determines to be
appropriate;
|
8.3.3
|
the
amount payable to the complaining party in connection with any settlement
of such Infringement Claim, and the amount of any damages or costs
awarded
to the complaining party by any court, arbitrator or other trier
of fact,
shall be borne and paid exclusively by the
Licensor;
|
8.3.4
|
all
reasonable expenses incurred by the Licensor in connection with such
Infringement Claim (including costs of investigation and attorneys'
fees,
whether incurred before or after the commencement of any such Legal
Proceeding) shall be borne and paid exclusively by the
Licensor.
|
8.4
|
Survival
Upon Termination.
This Section 8 shall survive the expiry or earlier termination of
this
agreement.
|
9
|
SECTION
9. LICENSOR REPRESENTATIONS AND
WARRANTIES
|
Licensor
hereby represents and warrants to Licensee as follows:
9.1
|
Corporate
Organization.
Licensor is duly organized; and validly existing under the laws of
England
and Wales and has full corporate power and authority to carry on
its
business as it is now being conducted and to own the properties and
assets
it now owns.
|
9.2
|
Authorization.
Licensor has full corporate power and authority to enter into this
agreement and to carry out the transactions contemplated hereby.
The Board
of Directors and stockholders of Licensor have taken all necessary
action
required by law, their Memorandum and Articles of Association or
otherwise
to be taken by them to authorize the execution and delivery of this
agreement and the consummation of the transactions contemplated hereby,
and this agreement is a valid and binding agreement of Licensor
enforceable in accordance with its
terms.
|
9.3
|
No
Violation.
Neither the execution and delivery of this agreement nor the consummation
of the transactions contemplated hereby will violate any provision
of the
Memorandum and Articles of Association of Licensor, or will violate,
or be
in conflict with, or constitute a default (or an event which, with
notice
or lapse of time or both, would constitute a default) under, or result
in
the termination of: or accelerate the performance required by, or
cause
the acceleration of the maturity of any debt or obligation pursuant
to, or
result in the creation or imposition of any security interest, lien
or
other encumbrance upon any property or assets of Licensor under,
any
agreement or commitment to which Licensor is a party or by which
Licensor
is bound, or to which the property of Licensor is subject, or violate
any
statute or law or any judgment, decree, order, regulation or rule
of any
court or governmental authority.
|
9
9.4
|
Title
to Software.
Licensor has the right to sub-license the Software free and clear
of all
title defects or objections, liens, claims, charges, security interests
or
other encumbrances of any nature whatsoever including, without limitation
conditional sales contracts, collateral security arrangements and
other
title or interest retention arrangements, which would prevent Licensor
from entering into this agreement or consummating the transactions
contemplated hereby.
|
9.5
|
Representations
Relating to the Intellectual
Property
|
9.5.1
|
Licensor
has the right to sub-license the Proprietary Rights in the Software
and
has full right to grant the
License.
|
9.5.2
|
To
the best of Licensor's knowledge: (i) the Software does not infringe
nor
conflict with any Proprietary Right or other right of any Person
and; (if)
neither Licensor nor any other Person has received any written notice
alleging that the Software infringes or conflicts with, or will infringe
or conflict with, any Proprietary Right or other right of any Person,
and
there is no basis for the assertion of any such
claim.
|
9.5.3
|
To
the best of Licensor's knowledge, the Use of the Software will not
require
the unauthorized use of any Proprietary Right, and, without having
conducted any special investigation, such use will not involve
infringement or claimed infringement of any Proprietary Right of
any
Person.
|
9.6
|
Litigation.
There are no Legal Proceedings pending or threatened against or involving
Licensor or which questions or challenges the validity of this agreement
or any action taken or to be taken by Licensor pursuant to this agreement
or in connection with the transactions contemplated hereby, nor is
there
and Licensor does not know or have any reason to know of any valid
basis
for any such Legal Proceeding.
|
9.7
|
Consents.
No consent of any Person not being a Party is necessary to the
consummation of the transactions contemplated by this agreement,
including, without limitation, consents front parties to loans, contracts,
leases or other agreements and consents from national or local government
or any agency thereof.
|
9.8
|
Non-contravention.
Neither the execution and delivery of this agreement nor the performance
of this agreement will result (with or without notice or lapse of
time) in
(i) a violation of any law, rule, regulation, judgment, order, or
decree
to which Licensor or the Software is subject; or (ii) a breach or
violation of any agreement or understanding (whether oral, written,
express, or implied) to which Licensor is a party or by which Licensor
is
bound.
|
9.9
|
Full
Disclosure.
This agreement does not in relation to the Software or Licensor contain
any untrue statement of fact or omit to state any fact necessary
to make
any of the representations or any of the other statements or information
contained in this Section 9 or therein not
misleading.
|
9.10
|
Survival
Upon Termination.
This Section 9 shall survive the expiry or earlier termination of
this
agreement.
|
10
10
|
SECTION
10. LICENSEE REPRESENTATIONS AND
WARRANTIES
|
Licensee
hereby represents and warrants to Licensor as follows:
10.1
|
Corporate
Organization.
Licensee is duly organized, validly existing and in good standing
under
the laws of Ireland and has full corporate power and authority to
carry on
its business as it is now being conducted and to own the properties
and
assets it now owns.
|
10.2
|
Authorization.
Licensee has full corporate power and authority to enter into this
agreement and to carry out the transactions contemplated hereby.
The Board
of Directors and stockholders of Licensee have taken all necessary
action
required by law, its Certificate of Incorporation, By-Laws or otherwise
to
be taken by them to authorize the execution and delivery of this
agreement
and the consummation of the transactions contemplated hereby, and
this
agreement is a valid and binding agreement of Licensee enforceable
in
accordance with its terms.
|
10.3
|
No
Violation.
Neither the execution and delivery of this agreement nor the consummation
of the transactions contemplated hereby including the issue of the
Securities will violate any provision of the Certificate of Incorporation
or By-Laws of Licensee, or, will violate, or be in conflict with,
or
constitute a default (or an event which, with notice or lapse of
time or
both, would constitute a default) under, or result in the termination
of;
or accelerate the performance required by, or cause the acceleration
of
the maturity of any debt or obligation pursuant to, or result in
the
creation or imposition of any security interest, lien or other encumbrance
upon any property or assets of Licensee under, any agreement or commitment
to which Licensee is a party or by which Licensee is bound, or to
which
the property of Licensee is subject, or violate any statute or law
or any
judgment, decree, order, regulation or rule of any court or governmental
authority.
|
10.4
|
Litigation.
There are no Legal Proceedings pending or threatened against or involving
Licensee or which questions or challenges the validity of this agreement
or any action taken or to be taken by Licensee pursuant to this agreement
or in connection with the transactions contemplated hereby; nor is
there
and Licensee does not know or have any reason to know of any valid
basis
for any such Legal Proceeding.
|
10.5
|
Consents.
No consent of any Person not being a Party is necessary to the
consummation of the transactions contemplated by this agreement,
including, without limitation, consents from parties to loans, contracts,
leases or other agreements and consents from national or local government
or any agency thereof.
|
10.6
|
Non-contravention.
Neither the execution and delivery of this agreement nor the performance
of this agreement will result (with or without notice or lapse of
time) in
(i) a violation of any law, rule, regulation, judgment, order, or
decree
to which Licensee or any Development is subject; or (ii) a breach
or
violation of any agreement or understanding (whether oral, written,
express, or implied) to which Licensee is a party or by which Licensee
is
bound.
|
10.7
|
Full
Disclosure.
This agreement does not in relation to Licensee contain any untrue
statement of fact or omit to state any fact necessary to make any
of the
representations or any of the other statements or information contained
in
this Section 10 or therein not
misleading.
|
10.8
|
Survival
Upon Termination.
This Section 10 shall survive the expiry or earlier termination of
this
agreement.
|
11
|
SECTION
11. LIMITATION OF
LIABILITY
|
11.1
|
Licensor
Services
|
11
11.1.1
|
Subject
to Section 11.4 below, Licensor shall not be liable
for:
|
(a)
|
any
loss of anticipated savings, loss of business, loss of profits, loss
of
revenue, and/or
|
(b)
|
any
loss of availability, business interruption, loss of or corruption
of
data; and/or
|
(c)
|
any
additional operational and/or administrative costs and expenses;
or
|
(d)
|
any
indirect or consequential loss or
damage;
|
arising
out of or in connection with the Licensor Services and all such liability is
hereby excluded howsoever arising whether arising in contract, in tort
(including in negligence), for breach of statutory duty or
otherwise.
11.1.2
|
Subject
to Section 11.4 below, the maximum aggregate combined liability of
Licensor to Licensee or any Affiliated Company of Licensee howsoever
arising (whether arising in contract, tort (including negligence)
or
otherwise) in connection the Licensor Services relating to events
in any
calendar year shall not exceed the aggregate of the consideration
paid or
payable to Licensor by Licensee under Section 5.2 during such
year.
|
11.2
|
Licensee
Services
|
11.2.1
|
Subject
to Section 11.4 below, Licensee shall not be liable
for:
|
(a)
|
any
loss of anticipated savings, loss of business, loss of profits, loss
of
revenue, and/or
|
(b)
|
any
loss of availability, business interruption, loss of or corruption
of
data; and/or
|
(c)
|
any
additional operational and/or administrative costs and expenses;
or
|
(d)
|
any
indirect or consequential loss or
damage;
|
arising
out of or in connection with the Licensee Services and all such liability is
hereby excluded howsoever arising whether arising in contract, in tort
(including in negligence), for breach of statutory duty or
otherwise.
11.2.2
|
Subject
to Section 11.4 below, the maximum aggregate combined liability of
Licensee to Licensor howsoever arising (whether arising in contract,
tort
(including negligence) or otherwise) in connection with the Licensee
Services relating to events in any calendar year shall not exceed
the
aggregate of the consideration paid or payable to Licensor by Licensee
under Section 5.2 during such year.
|
11.3
|
Force
Majeure.
Neither of the Parties will be liable for or be regarded as being
in
breach of any of the provisions of this agreement by reason of any
failure
to perform any obligation under this agreement, if such failure is
the
direct or indirect result of any cause beyond its reasonable control
including, without limitation: Act of God; refusal, failure to grant,
suspension or withdrawal of any governmental license or consent or
any
other act or omission of any government (including any change in
law or
regulation in the Territory); fire, floods, storms; explosion; breakdown
of machinery or act of terrorism. In any such case, the Party claiming
the
benefit of this Section will notify the other Parties of the existence
of
the delay, and such notifying Party will use due diligence to remove
the
cause of such delay and take reasonable steps to resume performance
as
soon as possible. If performance is not achieved within three (3)
months,
either of the other Parties may terminate this agreement by service
notice
in writing on the other Parties.
|
12
11.4
|
Certain
Exceptions.
Nothing in this agreement excludes or limits liability for death
or
personal injury caused by negligence nor for fraudulent
misrepresentation.
|
11.5
|
Survival
Upon Termination.
This Section 11 shall survive the expiry or earlier termination of
this
agreement.
|
12
|
SECTION
12. ASSIGNMENT OF EXISTING LICENCE
AGREEMENT
|
12.1
|
Within
one (1) month of the date of this agreement, the Licensor shall (in
accordance with clause 13.5.3 of the Existing Licence Agreement)
give
three (3) months prior written notice to Alladdin Limited and ALL
of its
intention to assign all of its rights and delegate all of its obligations
under the Existing Licence Agreement to the Licensee (or, if so notified
by the Licensee, to New Media Lottery Services
plc).
|
12.2
|
Within
four (4) months of the date of this agreement, the Licensor and the
Licensee (or, if so notified by the Licensee, New Media Lottery Services
plc) shall enter into an assignment agreement in respect of the assignment
of all of its rights and delegation of all of its obligations under
the
Existing Licence Agreement by the Licensor to the Licensee (or, if
so
notified by the Licensee, New Media Lottery Services plc) substantially
in
the form set out in form of assignment agreement at Schedule E (provided
that if the Licensee notifies the Licensor that such rights and
obligations are to be assigned and delegated to New Media Lottery
Services
plc and that this agreement shall continue in full force and effect
then
clause 2.3 of the draft assignment agreement at Schedule E shall
be
deleted).
|
13
|
SECTION
13. MISCELLANEOUS
PROVISIONS
|
13.1
|
Notices.
Any notice, demand, consent, request, or other communication required
or
permitted to be delivered under this agreement to either Party ("Receiving
Party") shall be in writing and shall be deemed properly delivered,
given,
and received on the earlier of (i) the date of actual delivery of
such
notice, demand, consent, request, or other communication to the Receiving
Party at the address set forth beneath the name of the Receiving
Party
below (or at such other address as the Receiving Party shall have
specified in a written notice delivered to the other Party); or (ii)
the
date four business days after the date on which such notice, demand,
consent, request, or other communication is deposited in the mail
as
registered or certified mail, postage prepaid, with return receipt
requested, addressed to the Receiving Party at the address set forth
beneath the name of the Receiving Party below (or at such other address
as
the Receiving Party shall have specified in a written notice delivered
to
the other Party):
|
Licensor:
|
New
Media Lottery Services, Inc.
|
000
Xxxx Xxxxxx
|
|
Xxxxx
X
|
|
Xxxxxxxxxxxx,
XX 00000
|
|
Attn.:
Xx. Xxxxxxxx Xxxxxxxx Facsimile: (1) (000) 000 0000
|
|
Copied
to: Mr W Ruffa,
Ruffa & Ruffa, 000 Xxxx 00 Xxxxxx, Xxx
Xxxx 00000
|
13
Licensor:
|
New
Media Lottery Services International Limited
|
G9
Calmount Park
|
|
Licensee:
|
|
Ballymount
|
|
Dublin
|
|
Ireland
|
|
Attn.:
[INSERT]
Facsimile: [INSERT]
|
|
Copied
to: [INSERT]
|
13.2
|
Headings.
The underlined headings contained in this agreement are for convenience
of
reference only, shall not be deemed to be a part of this agreement
and
shall not be referred to in connection with the construction or
interpretation of this agreement.
|
13.3
|
Counterparts.
This agreement may be executed in several counterparts, each of which
shall constitute an original and all of which, when taken together,
shall
constitute one agreement.
|
13.4
|
Governing
Law and Jurisdiction.
This agreement shall be construed and interpreted in accordance with,
and
shall be governed in all respects by, the laws of England and the
Parties
hereby irrevocably consent and submit to the exclusive jurisdiction
of the
English courts.
|
13.5
|
Assignment
|
13.5.1
|
Licensor
may, at its election and upon three (3) months prior written notice
to
Licensee, assign any or all of its rights or delegate any or all
of its
obligations under this agreement (i) to any of its Affiliated Companies;
or (ii) to any Person that acquires or otherwise succeeds to (whether
by
merger, acquisition of assets, or otherwise) all or any portion of
Licensor's assets or business. In the event Licensor assigns its
rights
and delegates its obligations under this agreement as permitted by
this
Section 13.5.1, Licensor shall automatically (and without the necessity
of
any further action on the part of the Parties) be fully and
unconditionally released and discharged from all of its obligations
under
this agreement.
|
13.5.2
|
Licensee
may, at its election and upon three (3) months prior written notice
to
Licensor, assign any or all of its rights or delegate any or all
of its
obligations under this agreement (i) to any of its Affiliated Companies,
or (ii) to any Person that acquires or otherwise succeeds to (whether
by
merger, acquisition of assets, or otherwise) all or any portion of
Licensee's assets or business. In the event Licensee assigns its
rights
and delegates its obligations under this agreement as permitted by
this
Section 13.5.2, Licensee shall automatically (and without the necessity
of
any further action on the part of the Parties) be fully and
unconditionally released and discharged from all of its obligations
under
this agreement,
|
13.6
|
Successors
and Assigns.
Subject to the provisions of Section 13.5 above, this agreement shall
inure to the benefit of Licensor and to the benefit of Licensee.
Subject
to the provisions of Section 13.5 above, this agreement shall be
binding
upon (a) Licensor and its successors and assigns; and (b) Licensee
and its
successors and assigns. The provisions of this agreement are not
intended
to, and shall not, provide any rights or remedies to any sub-licensee
or
to any other Person.
|
14
13.7
|
Severability.
In the event that any provision of this agreement, or the application
of
such provision to any Person or set of circumstances, shall be determined
to be invalid, unlawful, void, or unenforceable to any extent, the
remainder of this agreement, and the application of such provision
to
Persons or circumstances other than those as to which it is determined
to
be invalid, unlawful, void, or unenforceable, shall not be affected
and
shall continue to be valid and enforceable to the fullest extent
permitted
by law.
|
13.8
|
Entire
Agreement.
This agreement sets forth the entire understanding of the Parties
with
respect to the subject matter of this agreement and supersedes all
prior
agreements, representations and understandings (other than fraudulent
misrepresentations) between the Parties relating to the subject matter
of
this agreement. All implied terms, conditions and warranties (whether
implied by statute, common law, a course of dealings, or otherwise)
are
excluded to the maximum extent permitted by
law.
|
13.9
|
Third
Party Rights.
A
Person who is not a party to this agreement has no right under the
Contracts (Rights of Third Parties) Xxx 0000 or otherwise to enforce
any
term of this agreement.
|
13.10
|
Waiver.
No failure on the part of either of the Parties to exercise any power,
right, privilege, or remedy hereunder, and no delay on the part of
either
of the Parties in exercising any such power, right, privilege, or
remedy,
shall preclude any other or further exercise thereof or of any other
power, right, privilege, or remedy.
|
13.11
|
Variations
of Pronouns.
Whenever the context so requires, the singular number shall include
the
plural, and vice versa; the masculine gender shall include the feminine
and neuter genders; and the neuter gender shall include the masculine
and
feminine genders.
|
13.12
|
Additional
Documents and Actions.
The Parties agree to execute and deliver, or cause to be executed
and
delivered, such agreements, instruments, and documents (including,
without
limitation, a memorandum of license suitable for recording in the
U.S.
Patent and Trademark Office and satisfactory in form and substance
to the
submitting Party), and to take such other actions, as a Party reasonably
determines to be necessary or appropriate for the purpose of effectuating,
evidencing, implementing, or facilitating the consummation of any
of the
transactions contemplated by this agreement or for the purpose of
enabling
a Party to enforce any of its rights under this
agreement.
|
13.13
|
Non-exclusivity.
The rights and remedies of the Parties under this agreement are not
exclusive of or limited by or in limitation of any other rights or
remedies (including, without limitation, any rights of set of) which
the
Parties may have, whether at law, in equity, by contract or otherwise,
all
of which shall be cumulative. Without limiting the generality of
the
foregoing, the rights and remedies of the Parties under this agreement,
and the obligations and liabilities of the Parties under this agreement,
are in addition to their respective rights, remedies, obligations,
and
liabilities under the law of unfair competition, misappropriation
of trade
secrets, and the like. This agreement does not limit, and is not
limited
by, the terms of any covenant not to compete, employment, confidentiality,
invention, or similar agreement which the Parties may contemporaneously
herewith or hereafter enter into.
|
13.14
|
Variation.
Licensor may by serving notice in writing on Licensee vary or amend
this
agreement to reflect any variations or amendments made to the Existing
Licence Agreement.
|
13.15
|
Enforcement
of Existing Licence Agreement.
The Licensor shall use all reasonable endeavours to enforce the terms
of
the Existing Licence Agreement.
|
15
SCHEDULE
A
Documentation
1. Documents
forming Documentation:
1.1
|
Lottery-Interfaces-Database
|
1.2
|
Business
Process Diagrams
|
1.3
|
Draft
Functional Spec
|
1.4
|
Lottery-Server-Environment
|
1.5
|
Draw
Procedures
|
2.
|
For
the purposes of Section 2.3 above, a copy of the Documentation has
agreement, been delivered to Licensee by
Licensor.
|
16
SCHEDULE
B
Licensor
Services
Ongoing
activity undertaken by Licensor
in
respect of Licensee
5.
|
Beneficiary
receipts - 1 charity (Rehab UK), 12 charities (Xxxxxx-eTM), 4 charities
(OldOppos)
|
6.
|
merchant
ID accounts management - GeLotto ID 2806107 and Rehab ID
0000000
|
7.
|
bank
and bank accounts management - for above
lotteries/societies
|
8.
|
sales
reports for above lotteries in accordance with applicable
law
|
9.
|
withdrawal
processing and management - Euro and GDP, all above
accounts
|
10.
|
advise
on statutory requirements in Britain / regulatory
management
|
11.
|
monitor
current sites for compliance with statutory requirements - Rehab
UK,
OldOppos, Xxxxxx-xxx
|
12.
|
monitor
current Terms & Conditions for compliance with statutory requirements
- Rehab UK, OldOppos, Xxxxxx-eTM
|
13.
|
monitor
UK marketing of above lotteries for compliance with statutory
requirements
|
14.
|
processes
monitoring and management
|
15.
|
liaising
with Calgary, New Jersey,
Harrisonburg
|
17
SCHEDULE
C
Licensee
Services
1.
|
Definitions.
For purposes of Section 4 and this schedule C only, capitalized terms
shall have the meaning set forth
below:
|
"Licensor
Materials"
means
the
trade marks, colours, style, graphics, and other aspects of appearance owned
or
controlled by or licensed to Licensor by its licensors provided by Licensor
to
Licensee for inclusion on the Hosted Site;
"Alladdin
URL"
means
xxx.xxxxxx-x.xx.xx and xxx.xxxxxx-x.xx.xx/xxxxx/xxxxx.xxxx;
"Customisation
Requirements"
means
the
document attached as schedule one which indicates how the Lottery Engine will
be
customised for Licensor;
"Database"
means
the
compilation of data about Users collected by Licensee whilst operating the
Hosted Site;
"Hosted
Site"
means
the
web sites, constituting the Lottery Engine with the Licensor Materials, to
be
operated, maintained and hosted by Licensee in accordance with Section 4 and
this schedule C, to which the Alladdin URLs point;
"Lottery
Engine"
means
the
Software;
"Service
Level Agreement"
means
the
service level agreement set out in schedule D;
"User"
means
a
person using the Hosted Site.
2.
|
Operation,
Maintenance and Hosting of the Hosted
Site
|
2.1
|
Licensee
shall be responsible for operating, maintaining and hosting the Hosted
Site in accordance with the provisions of Section 4 above and this
schedule C.
|
2.2
|
Licensee
shall operate and maintain the Hosted Site to operate and provide
the same
visual appearance and functionality as exists at the date of this
agreement.
|
2.3
|
Licensee
shall use reasonable endeavours to correct or make good any errors
in the
Hosted Site which Licensor notifies to Licensee within a reasonable
period
of time.
|
2.4
|
Licensee
shall operate and host the Hosted Site on secure and virus free computer
servers operated and maintained by Licensee or its Internet service
provider sub-contractor(s) and shall be responsible for all costs
associated with hosting, operating and maintaining the Hosted Site,
including all system operation software costs, hardware costs, and
network
costs.
|
18
2.5
|
Licensee
shall host, operate and maintain the Hosted Site consistent with
the
Service Level agreement and, without prejudice to this requirement,
the
Hosted Site shall meet response performance standards (including
but not
limited to up-time continuity and speed of processing) that are no
less
than those achieved for other websites operated by Licensee. Licensee
shall ensure that the Hosted Site is on average available on the
Internet
for at least the same percentage of time (measured over each year
of the
Licensee
Services)
as its own websites.
|
2.6
|
Licensee
shall provide Licensor with as much advance warning as is reasonably
possible of all scheduled maintenance with respect to the Hosted
Site
which is likely to result in it being unavailable. Licensee shall
use
reasonable endeavours to minimise the duration of any
unavailability.
|
2.7
|
Licensee
agrees to indemnify and hold Licensor-and ALL harmless from and against
any and all claims, damages and costs arising out of any claim brought
by
any User or other person arising out of a failure by Licensee to
provide
the Licensee
Services
in accordance with this agreement.
|
2.8
|
Licensor
grants to Licensee a non-exclusive and non-transferable license to
use the
Licensor
Materials
on the Hosted Site throughout the Territory during the term of the
Licensee
Services.
Except as stated in this Section 4.3.(i), Licensee shall not make
any
other use of the Licensor
Materials.
The license granted in this Section 4.3.(i) shall terminate automatically
on termination of the Licensee
Services.
All use of the Licensor
Materials
shall inure to the sole benefit of
Licensor.
|
3.
|
Database
of Users
|
3.1
|
Licensee
shall ensure that the Database is segregated from the databases Licensee
operates for other instances of the Lottery Engine. However, Licensee
is
not obliged to dedicate any separate hardware to the Hosted Site
and this
segregation may be achieved on the same hardware as used by Licensee
for
itself or for other licensees of Licensee. Licensee shall use reasonable
endeavours to ensure that the data contained in the Database is kept
integral and secure.
|
3.2
|
Licensee
shall not use the Database for any purpose other than as directed
by
Licensor, and shall give Licensor a copy of the Database in any format
reasonably specified by Licensor on request. Licensee shall take
all
appropriate technical and organisational measures against unauthorised
access and loss or damage of any personal data within the
Database.
|
3.3
|
As
between Licensee and Licensor, all Proprietary Rights in the Database
shall vest in Licensor.
|
4.
|
Provision
of contractors
|
4.1
|
The
Licensee shall provide to the Licensor free of charge the services
of such
of the Licensee’s personnel as the Licensee and the Licensor from time to
time agree (“Contractors”)
to create Developments for the
Licensor.
|
4.2.
|
The
Licensor shall notify the Licensee if (acting reasonably) it is
dissatisfied with any of the Contractors. The Licensee shall use
all
reasonable endeavours to provide replacement Contractors as soon
as
possible.
|
4.3
|
In
the event that any Contractor is permanently or temporarily substituted,
the Licensee shall ensure that any replacement is of equivalent
qualification and experience to the Contractor he or she replaces
and any
work (including but not limited to training, consultation or reference
to
documentation) to facilitate the handover to the replacement Contractor
shall be carried out diligently, efficiently, without delay to the
provision of the services and at the sole expense of the
Licensee.
|
4.4
|
The
Licensee shall at all times be responsible for the acts and omissions
of
the personnel involved by it in the provision of services to the
Licensor
and shall be responsible for paying all tax, PAYE and national insurance
contributions relating to them and any and all fees and other sums
it
receives under this agreement.
|
19
SCHEDULE
D
Service
Level Agreement
1.
|
INTRODUCTION
|
||
1.1
|
The
service levels for the Licensee Services ("Service Levels") set
out at
paragraph 4 of this schedule D will be measured over a rolling
1 month
period.
|
||
1.2
|
Licensee
will provide the Licensee Services in accordance with these Service
Levels.
|
||
2.
|
OBLIGATIONS
ON FAILURE
|
If
Licensee fails to provide the Licensee Services in accordance with the Service
Levels, Licensee shall:
2.1
|
notify
Licensor as soon as practicable of the failure; and
|
||
2.2
|
take
such steps as Licensor may reasonably require to remedy the failure
including (but not limited to):
|
||
2.2.1
|
arranging
such additional personnel as are necessary to perform the Licensee
Services as soon as practicable;
|
||
2.2.2
|
remedying
the failure within a timeframe specified by Licensor;
|
||
2.2.3
|
re-performing
any non-conforming Licensee Service; and/or
|
||
2.2.4
|
putting
any other reasonable measures in place to ensure that the Licensee
Services are performed in accordance with the Service Level in
the
future.
|
||
3.
|
OTHER
REMEDIES
|
||
3.1
|
If
during any rolling 1 month period, Licensee fails to perform a
particular
part of the Service Level for more than 15 days during that 1 month
period
for reasons other than Force Majeure, then Licensor shall, in addition
to
any other remedies available to it under this agreement, be entitled
to:
|
||
3.1.1
|
terminate
this agreement and/or the Licensee Services immediately by giving
written
notice to Licensee; and/or
|
||
3.1.2
|
procure,
at its own expense, the provision or rectification of the Licensee
Services (or part of it) from a third party which Licensee has
failed to
provide to the Service Level, in which case Licensee
shall:
|
||
(a)
|
not
unreasonably refuse to manage the delivery of the Licensee Services
(or
part of it) by the third party on Licensor's behalf;
and
|
||
(b)
|
compensate
Licensor for any amount Licensor may be required to pay that third
party
for a period of no longer than three (3) months.
|
||
4.
|
SERVICE
LEVELS
|
20
The following table details the different classes of support for the Licensee Services and how Licensee will respond.
Critical
Problem
(Priority
1)
|
Involves
fundamental functionality of Lottery Engine and/or Hosted Site
(as defined
in schedule C), precluding productive use of Lottery Engine and/or
Hosted
Site.
|
Response
Time
|
Within
30 minutes during Business Hours. Best endeavours will be made
outside
Business Hours.
|
Resolution
|
Continuous
efforts to resolve during Business Hours. If there is a problem
with the
hosting solution, Licensee will make best endeavours to resolve
on a 24x7
basis. These issues will normally be resolved within 4
hours.
|
Significant
Problem
(Priority
2)
|
Involves
functionality of Lottery Engine and/or Hosted Site, but does not
preclude
productive use of Lottery Engine and/or Hosted Site.
|
Response
Time
|
Within
4 hours during Business Hours.
|
Resolution
|
Best
endeavours to resolve during Business Hours. These issues will
normally be
resolved within 2 business days.
|
Minor
Appearance or Functionality
Changes
(Priority
3)
|
Does
not preclude productive use of Lottery Engine and/or Hosted
Site.
|
Response
Time
|
As
soon as work schedules allow.
|
Resolution
|
Licensee
will resolve these issues or fixes or documentation as required
during
Business Hours or may implement in a
Development.
|
Notes:
1.
|
Business
Hours are 8AM to 4PM Mountain Standard Time (Greenwich Mean Time
less 7
hours)
|
2.
|
Response
times quoted are start times for appropriately skilled personnel
to
commence work on resolving the support
request.
|
3.
|
For
Critical Problems (Priority 1) contact telephone number is 00 0 000
000
0000 x 000 during normal office hours. Outside these hours contact
telephone number is the help desk on a 24x7 basis on the Support
mobile
number [xxxxxxxxxxxxxxxxx].
|
21