SOFTWARE LICENSE AND SERVICES AGREEMENT
Exhibit
10.1
“CONFIDENTIAL
TREATMENT IS BEING REQUESTED FOR THE PORTIONS OF THIS DOCUMENT SET FORTH IN
BOLD
TYPE AND MARKED AS FOLLOWS: [*].”
SOFTWARE
LICENSE AND SERVICES AGREEMENT
This
Master Software License and Services Agreement (the "AGREEMENT") is
executed
as of the ___ day of _____, 2007 (the "EFFECTIVE DATE") by and
between
Superclick,
Inc., a Washington Corporation with its principal place of business at 00000
Xx-Xxxxxx, Xxxxx 000, Xxxxxxxx, Xxxxxx X0X 0X0 ("Superclick") and Hospitality
Services Plus SA (formerly Swisscom Eurospot SA), a Swiss corporation, with
its
principal offices located at Chemin de l’Xxxxx 00, XX-0000 Xxxxxxx, Xxxxxxxxxxx
("Swisscom"). Superclick and Swisscom are sometimes referred to herein as the
“Parties”.
RECITALS
A.
WHEREAS,
Swisscom is a European leading provider of high-speed Internet access,
conference services and business centre solutions to the hospitality industry.
Swisscom operates a pan-European and US network of locations, offering its
services through fixed-line and wireless access and has exclusive working
relationships with its hotel partners; and
B.
WHEREAS,
Superclick is a developer and distributor of IP-based traffic management
systems, including XXXX, MAMA and MDS as more fully described in Section 1
below
(the “Licensed Products”); and
C. WHEREAS,
based on the mutually agreed upon success of a pilot project, wherein the
Licensed Products have been installed and tested in one of Swisscom’s contracted
properties in Europe (the “Pilot Project”), the Parties desire to enter into an
agreement whereby Swisscom will retain an exclusive license to use and modify
the Licensed Products for the provisioning of its services to the hospitality
industry (i) in Europe (the “Territory”) as more fully described in Section 1
below and (ii) outside of the Territory as defined in Annex 3 .
NOW,
THEREFORE, in consideration of the premises, covenants and agreements contained
herein and other good and valuable consideration, the Parties agree as follows:
1. |
DEFINITIONS
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1.1 |
“Acceptance
Date” means
the day following the expiration of the Trial Period, but no later
than 60
days after the Effective Date or otherwise agreed between the Parties
in
relation to the Timeline defined in Annex 1 of the Agreement wherein
Swisscom shall be deemed to have accepted the Licensed Products (the
“Acceptance Date”). Refer to Annex 1 for timelines.
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1.2 |
“Delivery
Date” means the date that is seven (7) days after the Effective Date, upon
which date Superclick shall deliver to Swisscom a copy of the Licensed
Products (including source code) and the Documentation. If Superclick
fails to deliver the foregoing items on the Delivery Date (or within
a
reasonable time thereafter, as determined by Swisscom in its sole
discretion) Swisscom shall be entitled to terminate this Agreement
in its
sole discretion.
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“CONFIDENTIAL
TREATMENT IS BEING REQUESTED FOR THE PORTIONS OF THIS DOCUMENT SET FORTH IN
BOLD
TYPE AND MARKED AS FOLLOWS: [*].”
1.3
“Documentation” means the instruction manuals, user guides and other information
(which shall be identified by title and reference number in Annex 7 to the
Agreement) to be made available by Superclick either in printed or machine
readable form to Swisscom together with the Licensed Products. For the avoidance
of doubt, “Documentation” shall include all documents and materials that shall
enable Swisscom to understand and operate the Licensed Products.
1.4 “Effective
Date” means the date that the Agreement is executed by Superclick and by
Swisscom.
1.5
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“Licensed
Product(s)” means, collectively, XXXX, MAMA, MDS and corresponding source
code (identified in title and reference number in Schedule A of the
Agreement) and any relevant tools to XXXX, MAMA and MDS, together
with the
Documentation, including Updates and upgrades of such current software
programs and Documentation. The Licensed Products shall contain all
and
any existing software of Superclick which is required to use, sell
and
distribute the Licensed Products as described above.
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1.6
“Price List” means as defined in Annex 5 of the Agreement.
1.7
“Software Maintenance” means repairs and enhancements in any of the Licensed
Products.
1.8
“Technical Support” means services provided by Superclick in support and/or
maintenance of Swisscom’s use of the Licensed Product(s) as further described in
Section 5 and Schedule A below.
1.9
“Territory” means the current 25 Member States of the European Union and
Switzerland, Turkey, Serbia, Macedonia, Bulgaria, Croatia, Romania, Albania,
Andorra, Bosnia Herzegovina, Iceland, Liechtenstein, Monaco, Norway, Russia,
Byelorussia, San Marino, Vatican, Moldavia and Ukrainia.
1.10
“Trial Period” means the period in which Swisscom has installed a beta version
of the Licensed Products for field testing, but no longer than eight (8) weeks
from Effective Date.
1.11
“Updates” means error corrections, bug fixes, patches and work around to the
Licensed Product(s).
2. |
GRANT
OF LICENSE
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2.1 |
Exclusivity
in the Territory. Subject to the terms of this Agreement, Superclick
grants to Swisscom an exclusive license for the Territory (as defined
above in Section 1.9) to use, modify, sell, distribute, and sublicense
the
Licensed Products.
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“CONFIDENTIAL
TREATMENT IS BEING REQUESTED FOR THE PORTIONS OF THIS DOCUMENT SET FORTH IN
BOLD
TYPE AND MARKED AS FOLLOWS: [*].”
2.2 |
Non-Exclusivity.
Subject to the terms of this Agreement, Superclick grants to Swisscom
a
non-exclusive license for outside of the Territory, including North
America (pursuant to terms and conditions outlined in Annex 3) to
use,
modify, sell, distribute and sublicense the Licensed Products.
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2.3 |
Superclick
shall grant to Swisscom the right to access and modify the source
code of
the Licensed Products through the duration of this Agreement.
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2.4 |
In
addition to Section 6.3 Superclick shall undertake to provide Swisscom
with know-how over a 180 day period after the Effective Date, which
is
required in order to use and modify the Licensed Products within
the scope
of this Agreement.
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2.5 |
Software
Upgrades. Superclick shall undertake to issue from time to time,
of which
Swisscom shall be notified by Superclick regularly, any improved,
modified
or corrected version to current versions of the Licensed Products
which it
shall make automatically and immediately available to Swisscom without
any
additional cost to Swisscom in the most actual and up to date version.
Superclick commits to continuously invest and enhance the Licensed
Product(s) during the Term.
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2.6 |
Specification
of the Hardware. Superclick will provide Swisscom with the specification
of the certified hardware required for the Licensed
Products.
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2.7 |
Sublicenses.
Sublicenses by Swisscom will contain substantially equivalent restrictions
and confidentiality as contained in Sections 4 and 11.1 of this Agreement.
Superclick acknowledges and agrees that the term of the sublicenses
granted may be perpetual.
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2.8 |
At
Superclick’s written request, but no more than once annually, Swisscom
shall furnish Superclick with a signed report verifying that the
Licensed
Product(s) are being used pursuant to the provisions of this Agreement.
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3. |
OWNERSHIP
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3.1 |
The
Licensed Products contain confidential information of Superclick
and all
copyright trademarks and other intellectual property rights in the
Licensed Products are and remain exclusive property of Superclick
(other
than, in accordance with Section 3.2., improvements and modifications
to
the Licensed Products developed by Swisscom). The License does not
constitute a sale of the Licensed Product(s) or any portion or copy
thereof. Notwithstanding the foregoing, Superclick grants to Swisscom
the
access to the source code and the right
to:
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3.1.1 |
Use
the Licensed Products, which includes but is not limited
to:
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3.1.1.1 |
Make
back-up copies of the software and the
Documentation
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3.1.1.2 |
Reverse
compile, copy or adapt the whole or part of the Licensed Products
and the
Documentation
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3.1.1.3 |
Develop
and modify, create off-shoots of the Licensed Products and the
Documentation
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“CONFIDENTIAL
TREATMENT IS BEING REQUESTED FOR THE PORTIONS OF THIS DOCUMENT SET FORTH IN
BOLD
TYPE AND MARKED AS FOLLOWS: [*].”
3.1.1.4 |
Get
access to all available know-how, necessary to use the Licensed Products
and the Documentation
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3.1.2 |
Distribute
and sell the Licensed Products, which includes, but is not limited
to:
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Making
the Licensed Products available to third parties (including but limited
to
Swisscom’s partners, customers in the hospitality industry). In the event
of a conflict of interest in relation to a third party in the Territory,
the Parties shall discuss the situation and use reasonable efforts
to
agree on a solution in good faith.
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3.2 |
Intellectual
Property Rights on the Application. Where Swisscom develops any new
intellectual property on the Licensed Products and related source
code
(“Swisscom Developed IP”), Swisscom shall retain full ownership of the
Swisscom Developed IP. However, in all instances, under the terms
and
conditions of the Agreement, Superclick shall retain full ownership
of the
Licensed Products and related source code.
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3.3.
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Pre-Emption
Rights. In case of an intended sale of the entire or parts of the
Licensed
Products to a third party, in case of a change of ownership of Superclick,
or in case of Superclick becoming subject to insolvency proceedings
Swisscom shall have the first right to purchase such Licensed Products
at
a price matching or exceeding the highest offer for the acquisition
of the
Licensed Product(s) from the proposed third party purchaser.
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4. |
RESTRICTIONS
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4.1 |
Swisscom
shall be allowed to sell, offer to sell, or promote the Licensed
Products
outside the Territory in accordance with the terms and conditions
specified in Annex 3.
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4.2 |
Swisscom
shall not remove any product identification in the source code, copyright
or other notices from the Licensed Product(s).
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4.3 |
Swisscom
agrees that it will not without Superclick’s written consent discount the
selling price of the native Licensed Product(s) in the form delivered
to
Swisscom at the Delivery Date, which shall mean the XXXX, MAMA and
MDS
applications in the form marketed and sold by Superclick, in order
to
promote the sales of other products of Swisscom or the Application,
or for
any reason whatsoever and that it will conduct all price negotiations
in
good faith on an arms length basis.
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5. |
TECHNICAL
SUPPORT, MAINTENANCE AND DEVELOPMENT
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5.1 |
Technical
Support. (a) During the Term Superclick shall provide the Technical
Support set forth in Annex 8. In furtherance of, and in addition
to,
Sections 2.4 and 2.5 above, Superclick shall provide Swisscom with
Licensed Product enhancements as made generally available as well
as the
error corrections and bug fixes. (b) Swisscom will provide all required
support and interface to their end-user. (c) Swisscom will have one
(1)
interface to Superclick’s Customer Support organization.
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“CONFIDENTIAL
TREATMENT IS BEING REQUESTED FOR THE PORTIONS OF THIS DOCUMENT SET FORTH IN
BOLD
TYPE AND MARKED AS FOLLOWS: [*].”
5.1.1 |
Post-Termination
Support. Should Swisscom request to receive further Technical Support,
training, Software Maintenance and development after termination
or expiry
of the Agreement, the Parties shall in good faith agree on such revised
terms of a new Agreement.
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5.2.
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Superclick
Enhancements to the Licensed Products. Superclick shall promptly
inform
SCE on any new software developments that it has undertaken of the
Licensed Products and of any new software, that will be developed
by
Superclick in addition to the software that is part of the Licensed
Products. SCE shall have the right to conduct audits of Superclick’s
development efforts at any time, throughout the term of the MLA,
upon
written notice to Superclick no less than 15 business days in advance
of
the requested audit date.
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5.3
Incidental Expenses. Swisscom shall reimburse Superclick for actual, reasonable
travel expenses including hotel expenses incurred by Superclick in connection
with on-site services requested by Swisscom in accordance with its applicable
cost policy. Labor expenses shall be assumed by Superclick.
5.4
Maintenance. All enhancements and updates that Superclick makes to the Licensed
Products for its own commercial purposes are included as part of Superclick’s
maintenance obligation. Any enhancements and updates that require Superclick
to
enter into royalty and/or licensing agreements with third parties shall be
excluded from this scope, including any xxxx-up in pricing on Superclick’s
behalf. Enhancements and updates as defined in this Section 5.3 are exclusive
of
customization projects by Superclick on third-party’s behalf and on any new
products. If Swisscom chooses to use some or all of these enhancements and/or
updates, the Parties agree to negotiate the terms in good faith.
5.5
Development. In addition to software developments that Superclick may undertake
on the Licensed Products, Superclick shall undertake to provide for 160 hours
per calendar year of development on the Licensed Products in coordination with
Swisscom.
5.5.1
Additional Development Hours. Swisscom shall be entitled to request further
development hours from Superclick, which will be charged at USD $175.00 per
hour.
5.5.2.
A
first estimation of a successful implementation is defined in Schedule B
attached.
6. |
PAYMENT
PROVISIONS AND REPORTING.
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6.1 |
License
Fees. [*]
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6.2 |
Payment
Schedule.
[*]
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6.3 |
Recurring
Fees. [*]
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6.3.1 |
[*]
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“CONFIDENTIAL
TREATMENT IS BEING REQUESTED FOR THE PORTIONS OF THIS DOCUMENT SET FORTH IN
BOLD
TYPE AND MARKED AS FOLLOWS: [*].”
6.4 |
Referral
Fees and Commissions. See Annexes 2 and
3.
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6.5
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Recurring
Fees. Late payments will bear interest at the rate of 1% per month
to
cover Superclick’s costs of collection as well as interest, or, if lower,
the maximum rate allowed by law.
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7. |
TERMS
AND TERMINATION
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7.1 |
Term.
The initial term of this Agreement shall be for three (3) years from
the
Acceptance Date (the “Term”). Thereafter, this Agreement shall
automatically be extended for one year periods, pursuant to the terms
and
conditions outlined in 6.3.1., until terminated by Swisscom by at
least 6
(six) months’ prior written notice.
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7.2 This
Agreement shall become effective as of the Effective Date.
7.3
Termination.
7.3.1
The
Agreement may be terminated by either Party if (a) the other commits any
material breach of any term of this agreement and which shall not have been
remedied within 60 days of a written request to remedy the same or (b) subject
to Swisscom’s rights under Section 3.3, by a Party forthwith by notice in
writing if one Party becomes insolvent or takes significant steps for its
winding up.
Provided,
however, that upon any such termination by either one of the Parties, such
Party
may exercise any rights and remedies provided by contract or at law or equity
in
order to seek monetary compensation or damages or an injunction for purposes
of
seeking to enjoin use of any license under this Agreement for uses not permitted
under this Agreement, provided further, however, any such termination shall
not
modify or shorten the term of any license granted by Superclick to Swisscom
under this Agreement.
7.3.2
If,
during the Trial Period, Swisscom determines in its sole discretion, that the
Licensed Products do not meet its requirements, then Swisscom shall be entitled
to terminate the Agreement. In such case Swisscom shall return or destroy all
copies of the Licensed Product(s) and all portions thereof (whether or not
modified or incorporated with or into other software) and so certify to
Superclick.
7.3.3
Effect of Termination. Upon termination of this Agreement, Swisscom shall
immediately cease further distribution or sale of the Licensed Product(s) ;
provided, however, that the termination or expiration of this Agreement shall
not affect any sublicenses to the Licensed Products granted by Swisscom in
accordance with this Agreement prior to such termination or expiration. The
parties’ rights and obligations under Sections 8, 9, 10, 11 shall survive the
termination of this Agreement.
“CONFIDENTIAL
TREATMENT IS BEING REQUESTED FOR THE PORTIONS OF THIS DOCUMENT SET FORTH IN
BOLD
TYPE AND MARKED AS FOLLOWS: [*].”
7.4
Break-Up Fee. If, during the Trial Period, Swisscom reasonably determines,
in
its sole discretion, that the Licensed Product do not meet its requirements
and
terminates the Agreement, Superclick shall immediately repay to Swisscom One
Hundred Thousand Dollars ($100,000) of the Initial Payment paid to it by
Swisscom upon the execution of the Agreement and keep One Hundred Thousand
Dollars ($100,000) of the Initial Payment as break-up fee (the “Break-Up
Fee”).
7.5
Usage
After the Term. After the Term of this Agreement has expired but the Agreement
continues to be extended in accordance with Section 7.1, Swisscom shall (a)
make
payment to Superclick in accordance with Section 6.3.1 and (b) comply with
the
terms and conditions of Annex 2, Annex 3, Annex 4 and Annex 6. In case of
Termination, Swisscom shall not be allowed any further use and modification
of
the Licensed Products in new properties. However, Swisscom shall be allowed
continued use and modify the Licensed Products in existing
properties.
8. |
PATENT
AND COPYRIGHT INFRINGEMENT
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Superclick
will indemnify and hold harmless Swisscom and will defend any action brought
by
a third party against Swisscom to the extent that such action is based on a
claim that the Licensed Product(s) or any part thereof used within the scope
of
the license granted herein, infringe a copyright, trade secret or United States
or foreign patent. Superclick will bear the expenses of such defense, as
incurred, and pay any damages and attorney’s fees awarded by a court of
competent jurisdiction to the extent attributable to such claim, provided that:
(a) Swisscom notifies Superclick promptly in writing of such claim, provided
that the failure to provide notice shall not relieve Superclick of its
responsibility under this Secition 8, (b) Superclick has sole control of the
defense and all related settlement negotiations; and (c) Swisscom provides
Superclick with assistance and information required to perform Superclick's
obligations under this Section 8. Superclick shall have no liability for any
claim of infringement based upon (i) use of a superseded or altered release
of
Licensed Product(s) (unless the alteration was made or authorized by Superclick)
if the infringement would have been avoided through the use of a current
unaltered release of the Licensed Product(s) which Superclick provided to
Swisscom free of charge, (ii) use of the Licensed Product(s) combined with
other
products, processes or materials where the alleged infringement arises solely
from such combination, or (iii) use not in accordance with this Agreement.
If
the Licensed Product(s) is or in Superclick's judgment may become the subject
of
any claim of intellectual property infringement, or if a court determines that
the programs infringe any intellectual property right then Superclick may at
its
option and expense either (i) procure for Swisscom the right under such
intellectual property right to use such program; or (ii) replace the program
with other software deemed suitable in Swisscom’s sole discretion: or (iii)
modify the program to make the software noninfringing; or, if (i), (ii) and
(iii) are commercially impractical, (iv) remove the program and refund a pro
rata portion of the license fees paid by Swisscom for such program, less an
amount for use calculated over a five year period using straight line
depreciation. THE FOREGOING CONSTITUTES SUPERCLICK'S SOLE LIABILITY FOR
INTELLECTUAL PROPERTY INFRINGEMENT AND IS IN LIEU OF ANY WARRANTIES OF
NONINFRINGEMENT, WHICH ARE HEREBY DISCLAIMED.
“CONFIDENTIAL
TREATMENT IS BEING REQUESTED FOR THE PORTIONS OF THIS DOCUMENT SET FORTH IN
BOLD
TYPE AND MARKED AS FOLLOWS: [*].”
9. |
WARRANTY
AND DISCLAIMER
|
Superclick
represents and warrants to Swisscom as of the date of this Agreements as
follows
(a)
Superclick has good and marketable title and property in the Licensed Products
(free and unencumbered) (b) Superclick has all requisite corporate power and
authority to execute and deliver this Agreement and take the actions
contemplated hereby (c) Superclick will perform Technical Support, Training,
Software Maintenance and Development with reasonable care and skill.
Subject
to the conditions and limitations on liability stated herein, Superclick
warrants for a period of ninety (90) days from the delivery of the initial
copy
of the final version of each type of program hereunder that such program, as
so
delivered, will materially conform to the then-current Documentation and will
be
operable in accordance with its intended use. In addition, Superclick warrants
the media on which Licensed Product(s) are contained will be free of defects
under normal use for a period of ninety (90) days following delivery thereof.
This warranty covers only problems reported to Superclick during the warranty
period. ANY LIABILITY OF SUPERCLICK WITH RESPECT TO THE PROGRAM(S) OR THE
PERFORMANCE THEREOF OR DEFECTS THEREIN UNDER ANY WARRANTY, NEGLIGENCE, STRICT
LIABILITY OR OTHER THEORY WILL BE LIMITED EXCLUSIVELY TO PRODUCT REPLACEMENT
OR,
IF REPLACEMENT IS INADEQUATE AS A REMEDY OR, IN SUPERCLICK'S OPINION,
IMPRACTICAL, TO REFUND OF THE LICENSEE FEE AND TERMINATION OF THE LICENSE.
EXCEPT FOR THE FOREGOING, THE PROGRAM(S) ARE PROVIDED "AS IS" WITHOUT WARRANTY
OR CONDITION OF ANY KIND, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OR
CONDITION OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. FURTHER,
SUPERCLICK DOES NOT WARRANT, GUARANTEE, OR MAKE ANY REPRESENTATIONS THAT THE
PROGRAM(S) WILL BE FREE FROM BUGS OR THAT USE OF PROGRAM(S) WILL BE
UNINTERRUPTED OR REGARDING THE USE, OR THE RESULTS OF THE USE, OF THE PROGRAM(S)
OR DOCUMENTATION IN TERMS OF CORRECTNESS, ACCURACY, RELIABILITY OR OTHERWISE.
Swisscom understands that Superclick is not responsible for and will have no
liability for hardware, software, or other items or any services provided by
any
persons other than Superclick.
10. |
LIMITATION
OF REMEDIES AND DAMAGES, FORCE
MAJEURE
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EXCEPT
FOR BODILY INJURY OF A PERSON, SUPERCLICK SHALL NOT BE RESPONSIBLE OR LIABLE
WITH RESPECT TO ANY SUBJECT MATTER OF THIS AGREEMENT UNDER ANY CONTRACT,
NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY: (i) FOR INTERRUPTION OF USE OR
FOR
LOSS OR INACCURACY OR CORRUPTION OF DATA OR (EXCEPT FOR RETURN OF AMOUNTS PAID
TO SUPERCLICK FOR UNDELIVERED OR RETURNED NONCONFORMING
PROGRAM(S)) COST OF PROCUREMENT OF SUBSTITUTE GOODS, SERVICES OR TECHNOLOGY;
(ii) FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES
INCLUDING, BUT
“CONFIDENTIAL
TREATMENT IS BEING REQUESTED FOR THE PORTIONS OF THIS DOCUMENT SET FORTH IN
BOLD
TYPE AND MARKED AS FOLLOWS: [*].”
NOT
LIMITED TO, LOSS OF PROFITS; OR (iii) FOR ANY MATTER BEYOND ITS REASONABLE
CONTROL. SWISSCOM SHALL NOT BE RESPONSIBLE OR LIABLE WITH RESPECT TO ANY SUBJECT
MATTER OF THIS AGREEMENT UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR
OTHER THEORY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE
DAMAGES INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFITS.
11. |
MISCELLANEOUS
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11.1 |
Should
Superclick grant a license to directly or indirectly use, distribute
and/or sell the entire or part of the Licensed Products (“License Rights”)
to a party other than Swisscom (“Third Party”), and should such Third
Party directly or indirectly use, sell or distribute the entire or
parts
of the Licensed Products in the Territory, Superclick shall have
to remedy
this situation within 90 days of having granted such all or parts
of the
License Rights. Should such Third Party or any other party to which
it has
transferred all or parts of the License Rights continue to use all
or
parts of the License Rights after this 90 day period in the Territory,
and
Superclick has not demonstrated to Swisscom that it has cured the
situation, Superclick shall pay to Swisscom a contract penalty of
USD
Fifty Thousand ($50,000) Dollars per infringement of its exclusivity
undertakings as set forth under Section 2.1 in connection with this
Section 11.1 per month, as long as the infringement will continue.
The
same applies mutatis
mutandis
in
case that Superclick continues to sell the Licensed Products to current
customers in the Territory. Swisscom hereby acknowledges, however,
that
the Licensed Products have been heretofore distributed, sold and
used in
the Territory by other Superclick customers and partners (to be listed
in
Annex 10 to this Agreement) and these usages are an exception to
this
Section 11.1. The payment of such penalty shall in no case be considered
as a waiver from Swisscom of its exclusivity rights in the Territory
as
defined. The penalty shall be without prejudice to any rights or
remedies
available to, or any obligations or liabilities accrued to, either
Party
under the terms of the Agreement.
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11.2 |
Should
Swisscom sell the Licensed Products at any time during the term of
this
Agreement or thereafter in violation of the terms and conditions
under
Annex 2, Annex 3, and/or Annex 4, Swisscom shall have the right to
remedy
this situation within 90 days of having been notified by Superclick
that
it has committed such violation(s). Should the violation continue
without
being cured by Swisscom after 90 days of its notification by Superclick,
and Swisscom has not demonstrated to Superclick that it has cured
the
situation, Swisscom shall pay to Superclick a contract penalty of
USD
Fifty Thousand ($50,000) Dollars per infringement of Annex 2, Annex
3
and/or Annex 4 in connection with this Section 11.2 per month, as
long as
the infringement will continue. The penalty shall be without prejudice
to
any rights or remedies available to, or any obligations or liabilities
accrued to, either Party under the terms of the Agreement
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“CONFIDENTIAL
TREATMENT IS BEING REQUESTED FOR THE PORTIONS OF THIS DOCUMENT SET FORTH IN
BOLD
TYPE AND MARKED AS FOLLOWS: [*].”
11.3
|
Confidentiality.
Except as expressly permitted by this Agreement, neither Party shall
disclose to any third party any information provided by the other
Party
which is marked confidential or proprietary or would reasonably be
understood to be confidential or proprietary. The Parties recognize
and
agree that there is no adequate remedy at law for breach of this
Section
11.3, that such a breach would irreparably harm Superclick or Swisscom,
as
the case may be, and that each Party is entitled to equitable relief
(including, without limitation, injunctions) with respect to any
such
breach or potential breach in addition to any other remedies. The
obligations of this Section 11.3 shall survive the expiration or
termination of this Agreement.
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11.4
|
Use
of name and logo. Superclick grants Swisscom, free of charge, the
rights
of use of its logo, name and, if necessary, trademarks for its own
marketing uses during the term of this Agreement. Swisscom shall
however
not be obliged to display Superclick’s name or logo on its user interface
to its partners or end users.
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11.5
|
Governing
Law. THIS AGREEMENT SHALL BE GOVERNED BY THE LAWS OF THE STATE OF
DELAWARE
WITHOUT REGARD TO CONFLICT OF LAWS PRINCIPLES AND WITHOUT REGARD
TO THE
1980 UN CONVENTION ON THE INTERNATIONAL SALE OF GOODS.
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11.6
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Arbitration.
Any dispute or claim arising out of or related to this Agreement,
or the
interpretation, making, performance, breach or termination thereof,
shall
be finally settled by binding arbitration in Washington D.C., Delaware
(or
such other location as is mutually agreed upon in writing by the
Parties)
under the American Arbitration Association International Arbitration
Rules, by one arbitrator appointed in accordance with said Rules,
provided
that at the request of either Party, the arbitration shall be conducted by
three arbitrators with each Party selecting one arbitrator and the
third
arbitrator selected in accordance with the Rules. Judgment on the
award
rendered by the arbitrators may be entered in any court having
jurisdiction thereof. The arbitrator shall apply Delaware law to
the
merits of any dispute or claim, without reference to rules of conflict
of
law or the 1980 UN Convention on the International Sale of Goods.
The
Parties may apply to any court of competent jurisdiction for a temporary
restraining order, preliminary or permanent injunction, or other
interim
or conservatory relief, as necessary, without breach of this arbitration
agreement and without any abridgment of the powers of the arbitrators.
At
the request of either Party, the arbitrators will enter an appropriate
protective order to maintain the confidentiality of information produced
or exchanged in the course of the arbitration proceedings. The Parties
agree that, any provision of applicable law notwithstanding, they
will not
request, and the arbitrators shall have no authority to award, punitive
or
exemplary damages against any Party. The costs of the arbitration,
including administrative and arbitrator's fees, shall be shared equally
by
the parties. Each Party shall bear the cost of its own attorneys'
fees and
expert witness fees. The arbitral proceedings and all pleadings and
written evidence shall be in the English language. Any written evidence
originally in another language shall be submitted in English translation
accompanied by the original or true copy
thereof.
|
“CONFIDENTIAL
TREATMENT IS BEING REQUESTED FOR THE PORTIONS OF THIS DOCUMENT SET FORTH IN
BOLD
TYPE AND MARKED AS FOLLOWS: [*].”
11.7
|
Export
of Licensed Product(s). Swisscom will not remove or export from the
United
States or re-export from anywhere any part of the Licensed Product(s)
or
any direct product thereof except in material compliance with and
with all
licenses and approvals required under applicable export laws and
regulations.
|
11.8
|
Assignment.
Neither this Agreement nor any License granted hereunder is assignable
or
transferable by Swisscom without the prior written consent of Superclick,
which consent shall not be unreasonably withheld or delayed; any
attempt
to do so shall be void; provided, however, that Swisscom may assign
or
transfer this Agreement, in whole to any of its subsidiaries or any
company belonging to Swisscom AG group, in connection with a merger,
acquisition or sale of assets. This Agreement is not assignable or
transferable by Superclick without the prior written consent of Swisscom,
provided, however, that subject to Section 3.3. above, Superclick
may
assign this Agreement without consent from Swisscom in connection
with a
merger, acquisition or sale of
assets.
|
11.9
|
Severability.
In the event any provision of this Agreement or portion thereof is
held to
be invalid or unenforceable then such provision shall be deemed stricken
or modified to the minimum extent necessary and the remaining provisions
of this Agreement remain in full force and effect.
|
11.10 |
Waiver
and Amendment. The waiver by either party of any default or breach
of this
Agreement shall not constitute a waiver of any other or subsequent
default
or breach.
|
11.11 |
Press
Release. Swisscom will approve a press release issued by Superclick
stating the nature of the Agreement no later than 3 business days
after
the Effective Date. In addition, the Parties acknowledge and agree
that
Superclick and Swisscom shall be entitled to comply with the information
obligations to the public as set out in the company laws or security
laws
of the U.S.
|
11.12 |
Entire
Agreement. Both Parties agree that this Agreement and the Annexes
hereto
and any duly executed Schedules constitute the complete and exclusive
statement of the mutual understanding of the Parties and supersede
and
cancel all previous written and oral agreements and communications
relating to the subject matter hereof. Any waivers or amendments
shall be
effective only if made in writing by non-preprinted agreements clearly
understood by both Parties to be an amendment or waiver and signed
by a
duly authorized representative of each Party. In the event of a conflict
between the terms of this Agreement and any Schedule the terms and
conditions of this Agreement shall apply.
|
Superclick,
Inc.
|
Hospitality
Services Plus SA
|
||||||
By:
|
/s/
Xxxxxx Xxxxxx
|
By:
|
Xxxxxxxxx
Xxxxx
|
By:
|
/s/
Xxxxx Xxxxxxx
|
||
|
|||||||
Name:
|
Xxxxxx
Xxxxxx
|
Name:
|
/s/
Xxxxxxxxx Xxxxx
|
Name:
|
Xxxxx
Xxxxxxx
|
||
|
|||||||
Title:
|
President
|
Title:
|
CEO
|
Title:
|
General Counsel | ||
|
|||||||
Date:
|
21-Jan-2007 |
|
Date:
|
29.1.2007 |
“CONFIDENTIAL
TREATMENT IS BEING REQUESTED FOR THE PORTIONS OF THIS DOCUMENT SET FORTH IN
BOLD
TYPE AND MARKED AS FOLLOWS: [*].”
SCHEDULE
A
LICENSED
PRODUCTS
Date
October 27, 2006
|
XXXX
version 1.5.4r14.2
|
|
MaMA
version 1.
|
||
MDS
version 1.4
|
“CONFIDENTIAL
TREATMENT IS BEING REQUESTED FOR THE PORTIONS OF THIS DOCUMENT SET FORTH IN
BOLD
TYPE AND MARKED AS FOLLOWS: [*].”
SCHEDULE
B
[*]
“CONFIDENTIAL
TREATMENT IS BEING REQUESTED FOR THE PORTIONS OF THIS DOCUMENT SET FORTH IN
BOLD
TYPE AND MARKED AS FOLLOWS: [*].”
ANNEX
1
TIMELINES
1. |
LOI
executed on 1 October, 2006
|
2. |
Pilot
Period begins upon signature of the LoI and lasts until 20 November
2006.
|
3. |
MLA
is executed on the Effective Date.
|
4. |
Delivery
Date is 1 week after the Effective
Date.
|
5. |
Trial
Period begins on the Effective Date and lasts for a period of eight
weeks.
|
6. |
Acceptance
Date is the day following the expiration of the Trial Period, but
no later
than 60 days after the Effective Date or otherwise agreed between
the
Parties.
|
“CONFIDENTIAL
TREATMENT IS BEING REQUESTED FOR THE PORTIONS OF THIS DOCUMENT SET FORTH IN
BOLD
TYPE AND MARKED AS FOLLOWS: [*].”
ANNEX
2
TERMS
AND CONDITIONS FOR EUROPE
1. |
The
Territory.
As defined in Section 1.11 of the Agreement.
|
2. |
Swisscom
Right of Refusal.
Superclick shall introduce to Swisscom each proposed installation
for
North American brands under contract with Superclick that it desires
to
sell into the Territory and Swisscom shall retain the right to:
|
a. |
Deny
Superclick the right to sell its proprietary XXXX, MAMA and MDS
based-products into the Territory through the proposed installation
and
offer its own proprietary Licensed Products-based solution into the
Territory; or
|
x. |
Xxxxx
Superclick the right to sell its proprietary XXXX, MAMA and MDS
based-products into the Territory under its own terms and conditions
of
selling and compensation.
|
3. |
Compensation
and Commissions.
[*]
|
4. |
Right
to Sell Advertising.
In the instances of 2(b), Superclick shall retain the right to sell
advertising on the Licensed Products in the Territory.
|
Place
/
Date:
Hospitality
Services Plus SA
By:
|
/s/ Xxxxxxxxx Xxxxx |
By:
|
/s/ Xxxxx Xxxxxxx | |
Name:
|
Xxxxxxxxx Xxxxx |
Name:
|
Xxxxx Xxxxxxx |
Place
/
Date:
By:
|
/s/ Xxxxxx Xxxxxx |
|
||
Name:
|
Xxxxxx Xxxxxx |
|
“CONFIDENTIAL
TREATMENT IS BEING REQUESTED FOR THE PORTIONS OF THIS DOCUMENT SET FORTH IN
BOLD
TYPE AND MARKED AS FOLLOWS: [*].”
ANNEX
3
TERMS
AND CONDITIONS FOR NORTH AMERICA AND THE WORLD
1. |
North
America. “North
America” shall mean Mexico, the United States and Canada.
|
2. |
The
World.
“The World” shall mean all states and countries outside of the Territory
and excluding North America.
|
3. |
Installations
and Compensation in North America:
|
3.1.
Installations in existing Swisscom properties.
Swisscom will be allowed to install the Licensed Products in Swisscom properties
(“Existing Swisscom Properties”) under contract at the Effective Date. Swisscom
shall supply a complete list of the Existing Swisscom Properties in Annex 9.
3.2.
Compensation and Commissions.
[*]
3.3.
18 Months Reprieve in North America. Subject
to the Swisscom Excepted Brand defined in Annex 4, Swisscom shall not install
Licensed Products in any North American property in addition to those defined
under section 3.1 above and Annex 9 without Superclick’s written authorization
for the first Eighteen (18) months of the Initial Term of the MLA.
4.
Installations
and Compensation in The World:
Swisscom
shall be free to install the Licensed Products in the World subject to the
following conditions:
a. |
Swisscom
shall adhere to the pricing as set forth in Annex 5, which shall
be
subject to change at Superclick’s sole discretion for any installations in
the World throughout the Term of the Agreement.
|
b.
|
Most
Favored Customer Status. Superclick represents, warrants, and covenants
that: (a) all fees and other amounts charged to or payable by Swisscom
(including variable unit or other incremental costs or charges) will
be as
low as those charged for similar services that Superclick or any
of its
affiliates charges to its or their most favored customer; and (b)
the
terms and conditions under which such service or product is provided
are
no less favorable to those under which Superclick or any of its affiliates
provides services or products to its or their most favored customer,
regardless of industry or geography (“MFC Terms and Pricing”). For greater
certainty, fees and other amounts charged to or payable by, and the
terms
and conditions under which products or services are provided will
at no
time be less favorable than those with, any other customer of Superclick
or its affiliates for similar products or services. Once each year,
the
Chief Financial Officer of Superclick will provide a written certificate
to Swisscom attesting to compliance of with this Section. If Superclick
breaches this Section 4(b), Swisscom will either be retroactively
reimbursed by Superclick to the date Superclick offered a more favorable
price and/or will be entitled to amend the terms and conditions to
the
more favorable terms and conditions otherwise offered.
|
Place / Date: | Place / Date: | ||||||
Hospitality
Services Plus SA
|
|
Superclick,
Inc.
|
|||||
By:
|
/s/
Xxxxxxxxx Xxxxx
|
|
Name:
|
/s/
Xxxxx Xxxxxxx
|
|
By:
|
/s/
Xxxxxx Xxxxxx
|
|
|
|
|
|
|
|
|
By:
|
Xxxxxxxxx
Xxxxx
|
|
Name:
|
Xxxxx
Xxxxxxx
|
|
Name:
|
Xxxxxx
Xxxxxx
|
“CONFIDENTIAL
TREATMENT IS BEING REQUESTED FOR THE PORTIONS OF THIS DOCUMENT SET FORTH IN
BOLD
TYPE AND MARKED AS FOLLOWS: [*].”
ANNEX
4
TERMS
AND CONDITIONS FOR CERTAIN NORTH AMERICAN BRAND-DRIVEN INSTALLATIONS
(INTERCONTINENTAL HOTEL GROUP, DOLCE INTERNATIONAL AND WESTMOUNT E.U. IN THE
CASE OF SUPERCLICK AND HILTON HOTEL GROUP IN THE CASE OF
SWISSCOM)
1. |
Territory.
As
defined in Section 1.11 of the Agreement.
|
2. |
Superclick
Excepted Brands in Europe.
|
[*]
3.
|
Swisscom
Excepted Brands in North America.
[*]
|
Subject
to the applicability of the provisions in Annex 6, it is the understanding
of both Parties that no additional compensation shall be due by either
Party in relation to Sections 2 and 3 of this Annex
4.
|
Place
/
Date:
Hospitality
Services Plus SA
By:
|
/s/ Xxxxxxxxx Xxxxx |
By:
|
/s/ Xxxxx Xxxxxxx | |
Name:
|
Xxxxxxxxx Xxxxx |
Name:
|
Xxxxx Xxxxxxx |
Place
/
Date:
By:
|
/s/ Xxxxxx Xxxxxx |
|
||
Name:
|
Xxxxxx Xxxxxx |
|
“CONFIDENTIAL
TREATMENT IS BEING REQUESTED FOR THE PORTIONS OF THIS DOCUMENT SET FORTH IN
BOLD
TYPE AND MARKED AS FOLLOWS: [*].”
ANNEX
5
PRICE
LIST (as of today, subject to changes) [*]
“CONFIDENTIAL
TREATMENT IS BEING REQUESTED FOR THE PORTIONS OF THIS DOCUMENT SET FORTH IN
BOLD
TYPE AND MARKED AS FOLLOWS: [*].”
ANNEX
6
TERMS
AND CONDITIONS ON SUPERCLICK ADVERTISING PROMOTION BY
SWISSCOM
1. |
Right
to Sell Advertising.:
|
a. |
Definition
: For the purposes of this Annex 6, advertising and marketing inventory
shall mean any and all ad insertions, ad content, ad partners and
brands
that Superclick has presented to the Hotel in agreement with
Swisscom.
|
b. |
In
accordance with Swissom’s standards and policies, as well as those of its
customers, Superclick shall retain the right to sell advertising
on the
Swisscom Licensed Products in North America and the World.
|
c. |
For
a period of Eighteen (18) months, and under the condition that Swisscom
has an existing agreement with the hotel, Swisscom cannot make use
of the
existing advertising and marketing inventory that Superclick has
introduced to the hotel and that the hotel has distributed through
the
Licensed Products.
|
2. |
Compensation:
|
a. |
IF
Swisscom decides to promote the Superclick Advertising offering ,
Swisscom
and Superclick shall net revenue-share on a 50/50 basis on all advertising
revenue Superclick generates on the Licensed
Products
|
Place
/
Date:
Hospitality
Services Plus SA
By:
|
/s/ Xxxxxxxxx Xxxxx |
By:
|
/s/ Xxxxx Xxxxxxx | |
Name:
|
Xxxxxxxxx Xxxxx |
Name:
|
Xxxxx Xxxxxxx |
Place
/
Date:
By:
|
/s/ Xxxxxx Xxxxxx |
|
||
Name:
|
Xxxxxx Xxxxxx |
|
“CONFIDENTIAL
TREATMENT IS BEING REQUESTED FOR THE PORTIONS OF THIS DOCUMENT SET FORTH IN
BOLD
TYPE AND MARKED AS FOLLOWS: [*].”
ANNEX
7
DOCUMENTATION
[*]
“CONFIDENTIAL
TREATMENT IS BEING REQUESTED FOR THE PORTIONS OF THIS DOCUMENT SET FORTH IN
BOLD
TYPE AND MARKED AS FOLLOWS: [*].”
ANNEX
8
TECHNICAL
SUPPORT
Support
times are 24/7/365 via the Superclick 1-866-847-xxxx support line. The proper
escalation procedures will the take affect. Below is the contact information
of
the Superclick assigned staff to Swisscom.
Hospitality
Services Plus SA Account Manager
Director
of Operations
Tel:
000-000-0000 ex. xx
Fax:
000-000-0000
Director
Development
Tel:
0-000-000-0000 ex. xx
Fax:
0-000-000-0000
Director
of Support and Costumer Service
Tel:
000-000-0000 ex. xx
Fax:
000-000-0000
“CONFIDENTIAL
TREATMENT IS BEING REQUESTED FOR THE PORTIONS OF THIS DOCUMENT SET FORTH IN
BOLD
TYPE AND MARKED AS FOLLOWS: [*].”
Service
Levels and Escalation
1. Maintenance
Priority Levels. [*]
2. Support
and Maintenance Request Procedures. The
following process shall be used to address and resolve Swisscom requests for
maintenance and support services (each a “Service Request”).
2.1 Trouble
Report Form.
Swisscom must complete a Superclick Trouble Report, transmit such completed
form
to Superclick via a ticket using a dedicated queue in the Swisscom ticketing
system, and contact Superclick Customer Support via telephone or email.
Superclick support will use this mail’s header as reference for any follow
up. Work will not commence until a description of the suspected fault or
problem has been received by Superclick. Swisscom will provide information
available to it in respect of the fault or problem as requested by Superclick
in
its diagnosis of the fault or problem. Superclick assistance can be sought
in
the process of documenting the fault or in establishing dumps, traces or any
other action necessary for documenting the fault.
2.4 Permanent
Fix.
Within the designated Permanent Fix period, Superclick will provide a software
patch that corrects the condition that was the subject of the Service Request.
No Permanent Fix will require any change to Swisscom’s procedures or an
environmental change (hardware, network interface, OS or third party
software).
2.5
Turn-Around. Within
the designated Turn-Around period (set forth in Section 1 above), Superclick
shall notify Swisscom of the intended action for a temporary fix or work
around. If the resolution for the Turn-Around requires a temporary bug fix
or software change, Superclick shall provide such fix or change within the
Turn-Around period. If the Turn-Around requires a work around process or
environmental change (hardware, network interface, OS or third party software),
Superclick shall advise Swisscom of the steps to be taken to implement the
work-around process, and Swisscom will use reasonable efforts to effect such
changes, at Superclick’s expense. In addition, within the designated
Turn-Around time, Superclick shall advise Swisscom of the intended actions
for a
Permanent Fix.
Escalation
Procedure.
When a Service Request has missed its Initial Response or Turn-Around
target, the escalation levels and contacts are as described as follows:
|
Step
1:
If
the CSA (Customer Service Agent) cannot be reached within one hour
or has
not responded satisfactorily, the Client Support Lead of Superclick
shall
respond. If no response within half-an-hour, proceed to Step
2.
|
Step
2:
The Client Services Manager of Superclick shall respond. If no
response within half-an-hour, proceed to Step 3.
|
Step
3: The
Director of Operations of Superclick shall respond. If no response
within
half-an-hour, proceed to Step
4.
|
Step
4: The
President of Superclick shall respond.
“CONFIDENTIAL
TREATMENT IS BEING REQUESTED FOR THE PORTIONS OF THIS DOCUMENT SET FORTH IN
BOLD
TYPE AND MARKED AS FOLLOWS: [*].”
ANNEX
9
EXISTING
SWISSCOM PROPERTIES IN NORTH AMERICA [*]
ANNEX
10
EXISTING
SUPERCLICK CUSTOMERS AND PARTNERS IN THE TERRITORY [*]