INNOVEST SYSTEMS, LLC ON-LINE SERVICES AGREEMENT
Exhibit
10.05
INNOVEST SYSTEMS,
LLC
Client
Account
No
|
This
On-line
Services Agreement
(the
“Agreement”)
is
entered into as of June 1, 2005 (the “Effective
Date”)
by and
between INNOVEST
SYSTEMS, LLC,
a New
York limited liability company with its principal place of business at 00
Xxxxxxx Xxxxx, Xxxxxxxxxx Xxxxx, Xxx Xxxx, XX 00000 (“Provider”),
and
PINNACLE
TRUST CO., LTA,
with
its principal place of business at 0000 Xxx Xxxxxx, Xxxxx 000, Xxxxxxx, XX
00000
(“Client”).
Now,
Therefore, the
parties agree as follows:
1. Definitions.
For
purposes of this Agreement:
1.1 “Applications”
means
the software applications set forth on Exhibit A or otherwise made available
by
Provider for use by Client under the terms of this Agreement.
1.2 “Confidential
Information”
means
any information, whether disclosed orally, in writing, electronically, visually
or otherwise disclosed by one party (the “Disclosing
Party”)
to the
other (the “Recipient”)
in
connection with this Agreement, including without limitation, the Applications,
Documentation, User Information, User IDs, business plans, customers,
technology, products and all other information relating to the provision
of the
Services or the Disclosing Party’s financial condition, operations, or business.
1.3 “Client
Page”
means
the page of the Provider Web Site through which Client shall access the
Applications.
1.4 “Documentation”
means
the published user manuals (whether in print or electronic form) that relate
to
the use of the Service or the Applications and that have been provided whether
directly or through the Provider Web Site by Provider to Client hereunder.
1.5 “Intellectual
Property Rights” collectively
means any and all worldwide rights, title and interest (including, all patent,
patent registration, business processes, copyright, data right, trademark,
trade
name, service xxxx, service name, trade secret, know-how or other similar
right
arising or enforceable under U.S. law, foreign law, or international treaty
regime) in any system, medium or content, including, without limitation,
designs, masks, circuit boards, micro chips, microprocessors, architectures,
prototypes, databases, text, graphics, photographs, print, pictures, software,
CD-ROM, database tapes, source and object codes, microcode, or any other
form of
technology or embodiment thereof.
1.6 “Named
User”
means an
employee of Client who has been issued a User I.D. in accordance with Section
3.3(a).
1.7 “Service”
shall
mean the provision of the Web-based hosting of the Applications and User
Information in accordance with the terms of this Agreement.
1.8 “Provider
Web Site”
means
the site on the World Wide Web (the “Web”)
located
at Universal Resource Locator xxxxx://xxxxxx0.xxxxxxxxxxxxxxx.xxx/xxxxxxxxxxxxx
through which Provider shall provide the Service to Client under the terms
of
this Agreement.
1.9 “User
Information”
means
personally identifiable data entered by and collected from Named Users while
accessing the Applications and hosted by Provider or its Web Host.
1.10 “Web
Host”
means
the third party provider who is in the business of providing web site hosting
of
Internet data centers and facilities to Provider with respect to the Provider
Web Site.
2. Services.
Provider
shall provide the Service to Client through its Named Users. Provider through
its Web Host shall host and provide access to the Client Page in substantially
the same manner and to the same standards (e.g., up time and response time)
as
Provider through its Web Host hosts and provides access to the Provider Web
Site. Client may elect to use an alternate private network (other than the
Internet) to access the Client Web Page on the Provider Web Site. Any
network-specific costs arising out of Client’s election to use any network
(other than the Internet) shall be borne by Client. In such event, the parties
shall discuss in good faith the method and manner in which such network
connectivity shall be accomplished in accordance with a mutually agreed upon
project plan. Client specifically acknowledges that certain aspects of the
Service are provided or controlled by third parties. At times, actions or
inactions caused by third parties can produce situations in which connections
to
the Service may be impaired or disrupted. Although Provider will use
commercially reasonable efforts to take any actions that it deems appropriate
to
remedy and avoid such events in accordance with Section 10; however, Provider
cannot guarantee that they will not occur. Provider shall be solely responsible
for the selection of, on-going relationship with, and compensation due to
the
Web Host for the provision of the Services to Client. Any obligations performed
by the Web Host shall be treated as performed by Provider for purposes of
this
Agreement.
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3. Deployment,
Access, Use and Support of the Service.
3.1 Deployment
of the Service.
Provider
shall use commercially reasonable efforts to undertake and perform the services
reasonably necessary to deploy,
set-up, or otherwise configure the
Client Page of the Provider Web Site and the Applications to function and
perform the Service for Client,
as set
forth
in a mutually agreed upon project plan. Client agrees to cooperate with Provider
in the performance of the Services and to provide Provider with all necessary
files and other information and assistance required for Provider to render
the
Services.
3.2 Access
to the Service.
(a) License
to Access the Service.
Provider
hereby grants to Client a nonexclusive, non-sublicensable, non-transferable
(except in accordance with Section 14.2), license to execute the
Applications solely from the Client Page of the Provider Web Site solely
for
Client’s internal business purposes during the Term. Client, through its Named
Users, may access the Service and execute the Applications only as permitted
by
this Agreement. Client acknowledges and agrees that any breach of this Agreement
by a Named User or any other employee, agent or contractor of Client shall
be
deemed a breach of this Agreement by Client. Client shall make no attempt
to,
and shall not permit any Named User to make any attempt to: (a) download,
reproduce, copy, alter, adapt, modify, improve, translate, create derivative
works from, reverse engineer, disassemble, decompile or otherwise attempt
to
reveal the trade secrets or know how underlying the Applications and/or the
Service; (b) interfere in any manner with the hosting of the Applications
and/or
the Service associated therewith; or (c) sublicense, resell, sublease or
transfer any of Client’s rights under this Agreement or otherwise use the
Service or Applications for the benefit of a third party or to develop a
product
that is similar to the Applications or to operate a service bureau.
(b) Necessary
Equipment; Cooperation.
Client
shall be solely responsible, at its own expense, for acquiring, installing
and
maintaining all connectivity equipment, hardware, software and other equipment
as may be necessary for it and its Named Users to connect to, access, and
use
the Client Page of the Provider Web Site and the Service, including, without
limitation, the Minimum Configuration set forth in Exhibit A.
(c) ISP
Connectivity.
Client
shall provide its own connection to the Internet through one or more Internet
Service Providers’ of its choice, and Client shall be solely responsible for all
telephone and other charges incurred by Client to obtain Internet connectivity
to the Service.
(d) Compliance.
Client
agrees to comply with all laws, rules, regulations, orders, decrees, judgments
and other governmental acts of the United States and any other state or country
with jurisdiction over Client, or Client's activities (or those of its
affiliates or Named Users) in the use of the Service and the performance
of its
obligations under this Agreement.
3.3 Use
of the Service.
(a) Security.
Each
Named User will be assigned a unique Named User identification name and password
for access to and use of the Service (“Named
User ID”).
A User
ID allows the Named User to access the Applications and to enter, change
or
delete User Information. Client shall be responsible for ensuring the security
and confidentiality of all Named User IDs. Client acknowledges that it will
be
fully responsible for all liabilities incurred through use of any Named User
ID
(whether lawful or unlawful) and that any transactions completed under a
Named
User ID will be deemed to have been lawfully completed by Client. Client
shall
initially access the Applications solely through the Named Users set forth
on
Exhibit
B.
Client
shall update Exhibit
B
in
writing from time to time such that Exhibit
B
is
current and accurate and reflects the users actually accessing the Applications
through the Service. In no event will Provider be liable in any way for the
foregoing obligations or the failure by Client to fulfill such obligations.
Both
parties acknowledge that all publicly available networks are inherently
insecure. Provider will use commercially reasonable efforts to implement
and
deploy reasonable security features, procedures and technologies that will,
in
Provider’s reasonable judgement, provide sufficient protection to data hosted in
connection with the Service from unauthorized access.
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(b) User
Information.
Client
and its Named Users will be solely responsible for providing all User
Information. Client grants to Provider all necessary licenses in and to any
Intellectual Property Rights embodied in such User Information necessary
for
Provider to provide the Service for Client. Provider will use User Information
only to the extent necessary to perform the Service under this Agreement,
provide maintenance, administration, monitoring and capacity planning of
the
system, or to fulfill authorized requests from the Client. Client shall not,
and
shall not permit any Named User to, provide User Information that: (a) infringes
or violates any intellectual property rights, publicity/privacy rights, law
or
regulation, or is defamatory; (b) contains any viruses or programming routines
intended to damage, surreptitiously intercept or expropriate any system,
data or
personal information; or (c) is materially false or misleading. Provider
may
take remedial action if User Information violates this Section 3.3(b); provided,
however, Provider is under no obligation to review User Information for accuracy
or potential liability.
(c) Data
Backup.
Provider
shall adhere to standard information services industry practices by maintaining
back-up copies of Client’s User Information to allow for recovery in the event
of loss, corruption or other similar event or circumstances that may occur
in
the process of performing the Services under this Agreement.
(d) Data
Retention.
Subject
to Section 9.3, Client agrees that Provider’s obligation to maintain any
User Information obtained in the course of performance of the Service shall
not
extend beyond the later of any termination or non-renewal of this
Agreement.
3.4 Maintenance
and Support of the Service.
Provider
will make available to Client as part of the Service, and at no additional
charge, any upgrade or update to the Applications when Provider makes them
generally available in the marketplace. In addition and at no additional
charge,
Provider will provide telephone and email technical support (at the levels
set
forth in Exhibit
A)
related
to access to and use of the Applications during Provider’s normal business
hours. For purposes of this Agreement, “Normal Business Hours” means the times
set forth in Exhibit
A.
4. Training.
Provider
agrees to undertake and perform the training services set forth in Exhibit
A
(“Training
Services”).
5. Fees
and Payment.
In
consideration of the rights and services provided to Client under this
Agreement, Client shall pay Provider the fees set forth in Exhibit
C
(“Schedule of Fees and Terms of Payment”) when due. Provider reserves the right
to suspend the Service and access to the Applications in the case any fees
payable under Exhibit
C
are more
than thirty (30) days overdue.
6. Confidentiality.
The
Recipient agrees that, at all times during the Term of this Agreement and
after
its termination, it shall keep in strict confidence and trust all Confidential
Information created and/or developed by the Disclosing Party, and it will
not,
nor permit any other person or entity to, disclose, copy, reproduce, transmit
or
otherwise use the Disclosing Party’s Confidential Information, except as
expressly authorized by this Agreement or the written consent of the Disclosing
Party and to the extent necessary for performance of this Agreement. Each
Recipient shall make all commercially reasonable efforts to maintain the
confidentiality of the Disclosing Party’s Confidential Information and in no
event shall the Recipient use a lesser standard of care than that which it
uses
to safeguard the confidentiality of its own confidential information. Each
Recipient agrees that it will disclose Confidential Information only to those
of
its employees and contractors who need to know such information and who have
previously agreed to be bound by the non-disclosure terms and conditions
of this
Agreement or a similar non-disclosure agreement. However, the Recipient bears
no
responsibility for safeguarding the Confidential Information of the Disclosing
Party that Recipient can show is: (i) publicly available prior to disclosure;
(ii) already in the Recipient’s possession and not subject to an obligation of
confidentiality; (iii) obtained by the Recipient from a third party without
restrictions on disclosure; or (iv) entirely independently developed by the
Recipient without any reference to the Confidential Information of the
Disclosing Party. The foregoing prohibition on disclosure of Confidential
Information shall not apply to the extent certain Confidential Information
is
required to be disclosed by the Recipient by order of a court or as a matter
of
law, including, without limitation, any voluntary filing under the Securities
Act of 1933, as amended, or the Securities Exchange Act of 1934, as amended,
provided that the Recipient uses reasonable efforts to provide the Disclosing
Party with prior notice of such obligation to disclose and either reasonably
assists in obtaining a protective order therefor or reasonably considers
any
requests for confidential treatment of such Confidential Information by the
Disclosing Party.
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7. Ownership.
7.1 Client.
Subject
to the licenses granted herein, Client retains all worldwide right, title
and
interest in and to the Intellectual Property Rights embodied in the User
Information and Client’s Confidential Information.
7.2 Provider.
Subject
to the limited license set forth in Section 3.2(a), Provider and its
licensors retain all worldwide right, title and interest in and to all
Intellectual Property Rights embodied in all software, materials and Provider
Confidential Information made available to Client via the Internet or otherwise,
in connection with the Service, including without limitation, the Applications
(both object and source code), Documentation, and any and all improvements,
derivative works, updates, and modifications thereto, whether or not made
in
conjunction with this Agreement.
8. Data
Collection.
Provider
shall have the right to utilize data capture, syndication, and analysis tools,
and other similar tools, to extract, compile, synthesize, and analyze any
non-personally identifiable data or information resulting from Client’s use of
the Service and Applications (“Blind
Data”).
To the
extent that any Blind Data is collected by Provider, such Blind Data shall
be
solely owned by Provider and may be used by Provider for any lawful business
purpose without a duty of accounting to Client, provided that the Blind Data
is
used only in an aggregated form, without specifically identifying the source
of
the Blind Data.
9.
Term
and Termination.
9.1 Term.
Unless
earlier terminated as provided below, this Agreement shall commence as of
the
Effective Date and remain in effect for a period of five (5) years (“Initial
Term”).
The
Initial Term shall be automatically renewed for successive one (1) year periods
(“Renewal
Terms”),
unless
either party indicates its intention not to renew the Agreement prior to
ninety
(90) days prior to the end of the Initial Term or any Renewal Term, as the
case
may be. The Initial Term and any Renewal Term shall be collectively referred
to
as the “Term.”Upon
renewal, the fees for the Service shall be adjusted as described in Exhibit
C.
9.2 Termination
For Cause. This
Agreement may be terminated at any time during the Term immediately by either
party: (i) upon the breach by the other party of any of such other
party’s
obligations hereunder, which breach has not been cured within thirty (30)
days
after the breaching party has received written notice thereof; (ii) if
all
or a substantial portion of the assets of the other party are transferred
to an
assignee for the benefit of creditors, to a receiver or to a trustee in
bankruptcy, a proceeding is commenced by or against the other party for relief
under bankruptcy or similar laws and such proceeding is not dismissed within
sixty (60) days, or the other party is adjudged bankrupt; or (iii) upon
written notice if Client (a) fails to make the payments specified under Section
5 when due for a second time in any calendar year or (b) violates the
restrictions in Sections 3, 6 or 7. Upon any termination of this Agreement
by
Provider due to breach by Client, Client shall pay Provider 50% of the then
remaining base fees due in the Initial Term or any applicable Renewal
Term.
9.3 Effect
of Termination. Upon
termination of this Agreement for any reason, any amounts owed to Provider
under
this Agreement before such termination will be immediately due and payable,
all
licenses granted herein shall immediately terminate, and each party shall
return
to the other, or purge from its electronic or other storage facilities or
records, all property (including any Confidential Information) of the other
party in its possession or control. Except as provided for in Exhibit D of
the
Agreement, Provider will promptly cease performing the Service and all Client
and Named User access to the Service shall be immediately suspended. Provider
will discontinue all use of the User Information and, subject to the terms
of
this Section 9.3, destroy all copies thereof in its possession. Client may
request at any time and receive from Provider, within five (5) days of such
request, a text file copy of all User Information (but not including
Applications) in a CD-ROM or other format reasonably acceptable to Client
and in
an “as is and with all faults” condition. Provider shall be permitted to keep a
backup copy of such User Information, which shall be destroyed upon confirmation
of the receipt by Client of the CD-ROM or other format described in the
preceding sentence and in any event one week after such CD-ROM is shipped
to
Client by Provider. Provider, at its sole discretion, may refuse any requests
from Client to modify, edit or alter the User Information. The following
Sections shall survive the termination or expiration of this Agreement: 1,
6, 7,
8, this 9.3, 10, 11, 12, 13 and 14 (to the extent applicable to such Sections).
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10. Limited
Warranty. Provider
will use commercially reasonable efforts to perform the Service in a
professional and workmanlike manner. The Applications shall perform
substantially in accordance with their intended purpose as set forth in the
Documentation. Notwithstanding the foregoing, Provider makes no representation
as to the interoperability of the Applications or Service with any third
parties’ systems. Under no circumstances will Provider be liable for any damage
or loss resulting from a cause over which Provider does not have control,
including, without limitation, failure of electronic or mechanical equipment
or
communications lines, telephone or other interconnect problems, general
inoperability of the internet, unauthorized access, theft, operator error,
severe weather, earthquakes, and strikes or other labor problems. Provider’s
sole obligation, and Client’s exclusive remedy, for any failure, defect,
inaccuracy or interruption in the Service, or breach by Provider of the limited
warranty set forth in this Section 10, shall be that Provider will
use
commercially reasonable efforts to restore the Service and access to the
Applications as soon as reasonably possible and/or to cure such breach. If
in
Provider’s sole judgment, restoring access and/or curing such breach is not
commercially feasible, Provider may credit Client for Service Fees (as defined
in Exhibit
C)
during
the affected period of time, in proportion to the extent such Service was
impaired, and may thereafter cancel this Agreement without further obligation
or
liability to Client.
11. Disclaimer.
Except
as expressly set forth in Section 10 or Exhibit
D,
the
Applications, Documentation, Service, and all other data and materials made
available via the internet or otherwise provided to Client in connection
with
this Agreement by Provider and its suppliers are provided “AS IS” and “AS
AVAILABLE,” without representations or warranties of any kind. PROVIDER AND ITS
SUPPLIERS MAKE NO OTHER WARRANTIES, EXPRESS OR IMPLIED, BY OPERATION OF LAW
OR
OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF QUIET
ENJOYMENT, NON-INFRINGEMENT, OR ANY IMPLIED WARRANTIES ARISING OUT OF COURSE
OF
PERFORMANCE, COURSE OF DEALING OR USAGE OF TRADE. PROVIDER DOES NOT WARRANT
THAT
THE SERVICES WILL BE PROVIDED ERROR-FREE, UNINTERRUPTED, SECURE, OR VIRUS-FREE.
WITHOUT
LIMITING THE FOREGOING, PROVIDER MAKES NO REPRESENTATION OR WARRANTIES OF
ANY
KIND WITH RESPECT TO THE THIRD PARTY COMPONENTS OF THE APPLICATIONS OR SERVICES.
TO THE EXTENT PROVIDER MAY NOT AS A MATTER OF LAW DISCLAIM ANY WARRANTY,
THE
PARTIES AGREE THAT THE SCOPE AND DURATION OF ANY SUCH WARRANTY SHALL BE THE
MINIMUM PERMITTED UNDER APPLICABLE LAW. Neither
Provider, nor its third-party service or software providers, shall have any
liability whatsoever for the accuracy, completeness, or timeliness of the
User
Information, or for any decision made or action taken by Client in reliance
upon
any User Information. The parties agree and acknowledge that Provider shall
in
no event be held responsible for any problems with the Service attributable
to
the public Internet infrastructure or Client’s ability to be connected to the
Internet.
12. LIMITATION
OF LIABILITY.
12.1 EXCEPT
FOR LIABILITY DUE TO BREACH OF SECTION 6 OR LIABILITY UNDER SECTION 13,
NEITHER PARTY (OR PROVIDER’S SUPPLIERS) WILL BE LIABLE FOR SPECIAL, INCIDENTAL,
DIRECT OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THIS
AGREEMENT INCLUDING, BUT NOT LIMITED TO, DAMAGES THAT RESULT FROM INTERRUPTED
COMMUNICATIONS, LOST DATA, OR LOST PROFITS, OR DAMAGES THAT RESULT FROM
INCONVENIENCE, DELAY OR LOSS OF USE OF ANY INFORMATION OR DATA OR OF THE
APPLICATIONS OR SERVICE, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY
OF SUCH DAMAGES, AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF
ANY
LIMITED REMEDY HEREIN.
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12.2 Except
for liability due to claims arising from breach of Section 6, or liability
under
Section 13, neither party’s liability related to this Agreement shall
exceed the amounts actually paid to Provider by Client in the twelve (12)
month
period immediately preceding liability hereunder.
12.3 Client
acknowledges that Provider has set its prices and entered into this Agreement
in
reliance upon the limitations of liability and the disclaimers of warranties
and
limitations on damages set forth in this Agreement, and that the same form
an
essential basis on the bargain between parties. The parties agree that the
limitations and exclusions of liability and disclaimers specified in this
Agreement will survive and apply even if found to have failed of their essential
purpose.
13.
Indemnity.
13.1 By
Provider. Subject
to the provisions of Section 12.1, Provider shall defend, indemnify
and
hold harmless Client, its officers, directors, employees, agents and
representatives against any losses, costs damages, liabilities and expenses
(including, without limitation, reasonable attorneys’ fees) arising from third
party claims that the Service (or Client’s use thereof) infringes any patent,
copyright, trademark, trade secret or other proprietary right or right of
confidentiality of any third party. Provider’s obligation shall not extend to a
claim based on any alleged infringement arising from any: (a) third
party
component of the Service; (b) additions, changes or modifications
to any
Application by or on behalf of Client; (c) incorporation of the Service or
any
Application or any component thereof into any other product or process; or
(d)
use of the Service or any Application other than as permitted by this Agreement.
Should the Service or any Application become, or in Provider’s opinion be likely
to become, the subject of any such suit or action for infringement or if
Client
is enjoined from using the Service, Provider shall, at Provider’s option and
expense, procure for Client the right to continue using the Service or component
thereof, or replace or modify such Service or component thereof, so that
it
becomes non-infringing. If in Provider’s sole judgment, such procurement,
replacement or modification is not commercially feasible; Provider may cancel
this Agreement subject to damages caused to Client; such damages not to exceed
the amounts actually paid to Provider by Client in the twelve (12) month
period
immediately preceding liability hereunder. This Section states Provider’s entire
liability for infringement claims relating to the Service or any Application.
This Section 13.1 states Provider’s sole liability and Client’s sole remedy
for any infringement claims.
13.2
By Client.
Subject
to the provisions of Section 12.1, Client shall defend, indemnify and hold
harmless Provider, its officers, directors, employees, agents and
representatives from and against any and all losses, costs, damages, liabilities
or expenses (including, without limitation, reasonable attorney’s fees) incurred
or arising from any claim by a third party arising out of: (i) breach of
this
Agreement by Client; and (ii) User Information.
13.3
Procedure. The
indemnifying party’s indemnification obligations under this Section are
conditioned upon the indemnified party: (a) giving prompt notice of the claim
to
the indemnifying party; (b) granting sole control of the defense or settlement
of the claim or action to the indemnifying party (except that the indemnified
party’s prior written approval will be required for any settlement that
reasonably can be expected to require a material affirmative obligation of
or,
result in any ongoing material liability to the indemnified party); and (c)
providing reasonable cooperation to the indemnifying party and, at the
indemnifying party’s request and expense, assistance in the defense or
settlement of the claim.
14.
GENERAL
PROVISIONS.
14.1
Independent Contractors.
Provider
shall perform the Services as an independent contractor, and nothing contained
in this Agreement shall be construed to create or imply a partnership,
principal-agent or employment relationship between the parties. Neither party
shall take any action or permit any action to be taken on its behalf which
purports to be done in the name of or on behalf of the other party and shall
have no power or authority to bind the other party or to assume or create
any
obligation or responsibility, express or implied, on the other party’s behalf or
in its name, nor shall such party represent to any one that it has such power
or
authority.
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14.2 Assignment.
Client
shall not assign, delegate, or subcontract any portion of its rights, duties,
or
obligations under this Agreement without the prior written consent of Provider,
which such consent shall not be unreasonably withheld, and any attempt to
do so
shall be void. Notwithstanding the preceding sentence, Client may assign
its
rights under this Agreement to its affiliate, with notice to, but without
the
prior consent of, Provider; provided that Client remains obligated under
the
terms of this Agreement. Client agrees that Provider may subcontract certain
of
the Services to be performed in connection with this Agreement; provided
that
any such subcontracting arrangement will not relieve Provider of any of its
obligations hereunder. In addition, Provider may assign this Agreement,
including its rights and duties hereunder.
14.3
Compliance With Laws. Client
represents and warrants that it will comply with all applicable federal,
state,
and local laws and regulations, and communications common carrier tariffs,
and
use the Service solely for lawful purposes. Provider reserves the right to
take
all actions, including termination of the Service, which it believes necessary
to comply with applicable laws, regulations, and tariffs. Provider agrees
to
provide service that is compliant with applicable State and Federal laws
and
regulations.
14.4
Entire Agreement; Waiver.
The
parties agree that the terms set forth in Exhibit
D
attached
to this Agreement shall be in addition to, and if so specified in Exhibit
D in
lieu
of, those terms set forth in this Agreement. This Agreement, Exhibits A,
B, C,
and D attached hereto, and any Deployment Plan related to this Agreement
sets
forth the entire understanding and agreement of the parties, and supersedes
any
and all prior or contemporaneous oral or written agreements or understandings
between the parties, as to the subject matter of the Agreement. This Agreement
may be amended, modified or changed only by a writing signed by both parties.
The waiver of a breach of any provision of this Agreement will not operate
or be
interpreted as a waiver of any other or subsequent breach.
14.5
Force Majeure. If
performance hereunder (other than payment) is interfered with by any condition
beyond a party’s reasonable control, the affected party, upon giving prompt
notice to the other party, shall be excused from such performance to the
extent
of such condition. Each party acknowledges that web site operations may be
affected by numerous factors outside of a party’s control.
14.6 Governing
Law.
This
Agreement will for all purposes be solely and exclusively governed, construed
and enforced in accordance with the laws of the State of New York (without
regard to the conflicts of law provisions thereof other than Section 5-1401
of
New York's General Obligations Law). Both parties submit to personal
jurisdiction in the federal and state courts located in New York County,
State
of New York, and further agree that any and all claims and controversies
arising
out of this Agreement that cannot be amicably resolved by the parties shall
be
brought solely and exclusively in a court in New York County, State of New
York.
14.7 No
Implied Licenses. There
are
no implied licenses under this Agreement, and any rights not expressly granted
hereunder are reserved. Neither party shall exceed the scope of the licenses
granted hereunder.
14.8 Notice.
Any
notice under this Agreement will be in writing and delivered by personal
delivery, overnight courier, confirmed facsimile, confirmed email, or certified
or registered mail, return receipt requested, and will be deemed given upon
personal delivery, one (1) day after deposit with an overnight courier, five
(5)
days after deposit in the mail, or upon confirmation of receipt of facsimile
or
email. Notices will be sent to a party at its address set forth on the first
page of this Agreement or such other address as that party may specify in
writing pursuant to this section.
14.9 Severability.
If
any
provision herein is held to be invalid or unenforceable for any reason, the
remaining provisions will continue in full force without being impaired or
invalidated in any way. The parties agree to replace any invalid provision
with
a valid provision that most closely approximates the intent and economic
effect
of the invalid provision.
[THIS
SPACE INTENTIONALLY LEFT BLANK]
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Authorized
representatives of Client and Provider have read the foregoing and all documents
incorporated therein and agree and accept such terms effective as of the
date
first above written.
Client:
Pinnacle
Trust Co., LTA
Signature:
/s/
XXXXX XXXXXXX
Print
Name: Xxxxx
Xxxxxxx
Title:
Director
-
Operations
Date:
May
27,
2005
Provider:
INNOVEST
SYSTEMS, LLC
Signature:
/s/
X.
XXXXXX
Print
Name: X.
Xxxxxx
Title:
Chief
Executive
Officer
Date:
May
27,
2005
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EXHIBIT
A
APPLICATIONS
SOFTWARE:
InnoTrust
Trust Accounting & Reporting System.
DOCUMENTATION:
InnoTrust
User Manual
MINIMUM
CONFIGURATION:
Microsoft
Internet Explorer version 5.5 or higher and access to the public
Internet.
NORMAL
BUSINESS HOURS:
For
purposes of this Agreement, “normal business hours” means Monday through Friday
from 7:00 a.m. to 7:00 p.m., Eastern Standard Time, excluding holidays observed
by the closing of the Federal Reserve Banks and Branches (as set forth on
the
-Federal Reserve Board’s Web Site at - xxxx://xxx.xx.xxx.xxx/xxxxxxx.xxxx,
as
updated from time to time.
TRAINING:
1.
3-day
InnoTrust training session.
2.
3-day
pre-production walkthrough
3.
Training, as reasonably required, specific to any particular application
or
service upgrade.
TECHNICAL
SUPPORT:
Provider
will provide a contact for requests for inquiries related to the Service
(the
“Help Desk”.) During Normal Business Hours, the Help Desk will be accessible via
a toll-free number and will be the primary means of support for systems and
service related issues encountered by Client. Any calls received by the Help
Desk during Normal Business Hours will be returned within 30 minutes of
receiving such call. During hours other than Normal Business Hours, Provider
will provide a pager number and/or a cellular phone number for Client’s use.
Calls received during hours other than Normal Business Hours by the Help
Desk
will be returned within 2 hours of Provider’s receiving such call.
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EXHIBIT
B
NAMED
USERS
To
be
determined.
-40-
EXHIBIT
C
SCHEDULE
OF FEES AND TERMS OF PAYMENT
Client
agrees to pay to Provider the Base Fees and Asset Fees with respect to the
Service, as follows:
The
total
fee comprises a base service fee per annum (the “Base Fee”), plus a variable
basis point fee (the “Asset Fee”) assessed on the dollar amount of assets under
Client’s administration (the “Asset Base”). Client shall pay all sales and use
or similar taxes.
§
|
The
Base Fee will be $6,250 per month.
|
§
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The
Asset Fee will be waived
on
the first $ 1 billion of assets under administration. In the event
assets
held on the system exceed $1 billion in market value, 1 basis point
for
such assets in excess of $1
billion.
|
The
Base
Fee and any Asset Fee are payable in 12 monthly installments, each installment
equal to 1/12 of the then applicable fees as calculated per above, on the
15th
day of
each calendar month, (or the succeeding business day if such 15th
day
falls on a weekend or holiday as observed by the closing of the Federal Wire
Transfer System).
For
purposes of determining the Asset Fee, the Asset Base will be measured on
the
1st
business
day of each calendar quarter and the Asset Fee shall remain constant until
the
Asset Base is re-measured at the beginning of the following calendar
quarter.
In
addition to the annual fee, Provider will charge a one-time implementation
fee.
Implementation expenses will be billed at $1,000 per day.
§
|
Provider
estimates the implementation fee will not exceed
$65,000.
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Provider
will pass-through to Client the cost of obtaining securities pricing, corporate
action announcements, the printing and mailing of customer statements, and
other
charges imposed by third party service vendors (e.g. tax reporting
providers).
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EXHIBIT
D
ADDITIONAL
TERMS
This
Exhibit
D sets
forth those terms that are in addition to, and if so specified in this
Exhibit
D
in lieu
of, the terms set forth in the body of this Agreement, as follows:
A. Data
Backup. Clients’
User Information will be backed-up nightly to tape. Tape backups will be
moved
to a secure offsite storage facility one day after their creation. Tape backups
will be kept on site for one day to provide for their immediate retrieval
in
order to effect recovery of Client User Information in the even of loss,
corruption or other similar event or circumstances. Backups will be sent
to no
less than two offsite locales.
B.
Rights
At Termination.
In
addition to the rights and obligations upon termination set forth in Section
9.3, the parties agree that, in the event of termination or expiration of
this
Agreement for any reason, and upon the request of Client, Provider shall
be
obligated to cooperate with Client in effecting the orderly transfer of any
User
Information to a third party designated by Client (the “Termination
Assistance”). Termination Assistance will be provided for ninety (90) days prior
to and up to thirty (30) days after the date of expiration or termination
at
Provider’s standard consulting rates.
C. Source
Code Escrow. Provider
and Client agree that, at Client’s request and expense, promptly after execution
of this Agreement by the parties, Provider and Client shall enter into a
source
code escrow agreement (“Escrow Agreement”) with DSI Technology Escrow
International (“Escrow Agent”) whereby Provider will promptly deposit the Source
Code with Escrow Agent (“Source Code Deposit”). The Escrow Agreement shall
provide that the Source Code Deposit shall be updated periodically during
the
term of the Agreement if and when Provider makes available to Client any
updates
or upgrades to the Applications. The Escrow Agreement shall provide that
in the
event that either (i) Provider ceases to do business involving the Service
or
the Applications in the ordinary course or (ii) Provider files a petition
or is
the subject of an involuntary petition under the U.S. Bankruptcy Act or any
state insolvency law that is not dismissed within ninety (90) days of filing
that in either case would result in the liquidation of Provider (i.e.: Chapter
7
or conversion to Chapter 7), Client may request in writing that Escrow Agent
release the Source Code Deposit to Client. Client may only use the Source
Code
Deposit to generate and install executable code of the Applications on equipment
under Client’s direct control and permit access to such Application (in
executable code only) by the Named Users for the remainder of the Term of
this
Agreement in accordance with the terms and conditions of this Agreement.
Upon
execution, the Escrow Agreement shall remain in effect for a period co-terminus
with this Agreement. For purposes of this Exhibit
D,
"Source
Code" means (a) one (1) printed copy of a listing of the source language
code
(human-readable program instructions) for the then current version of the
Applications; (ii) one (1) copy on magnetic medium of the source language
code
for the then current version of the Applications; and (iii) any readily
available documentation (technical or otherwise) that would enable a reasonably
skilled computer programmer or analyst of Client to maintain and support
the
then current version of the Applications without the aid of Provider.
D. Service
Level Agreement.
In
lieu
of the warranty set forth in Section 10, Provider and Client agree to the
following service level agreement (“SLA”):
1.
|
Definitions.
The following definitions shall apply to this
SLA:
|
a)
|
“ASP
Equipment” means the hardware in the Direct Control of Provider that is
used to provide the Service via Provider’s Web
Site.
|
b)
|
“Direct
Control” means within the sole possession of a party, with attendant
rights to control or manage.
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c)
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“Normal
Business Hours” means the times set forth in Exhibit
A
to
the Agreement.
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d)
|
“System”
means the ASP Equipment, Applications and Third-Party Components
within
the Direct Control of Provider.
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e)
|
“Third-Party
Components” means the (i) third-party wireless communications and landline
communications technology, (ii) third-party equipment, software
and
services, and (iii) items within the public domain used by Provider
in
providing the Services.
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All
other
definitions used in this SLA shall have the meaning as set forth in the
Agreement.
2.
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Routine
Maintenance.
Provider will use commercially reasonable efforts to ensure proper
backups
and maintain the System with a high level of quality and performance
consistent with industry standards and within the limits of the
technology
embodied in the System. Provider reserves the right to conduct
routine
backup, maintenance, software updates, equipment upgrades and other
activities at the times during a day that it deems appropriate
and
necessary without penalty. Provider will make every effort to schedule
regular maintenance and updates during times other than Normal
Business
Hours. Should the Provider find it necessary to make changes during
Normal
Business Hours, Provider will inform Client contact at least thirty
(30)
minutes before any necessary period of unavailability during Normal
Business Hours by telephone or email. When possible, Provider will
provide
alternative access to the Applications during Normal Business Hours
when
necessary actions require temporarily terminating availability
to the ASP
Equipment. Provider is not obligated to inform Client of a necessary
period of unavailability during work hours other than Normal Business
Hours. Provider reserves the right to restrict access during periods
of
routine backup, maintenance, and other activities outside Normal
Business
Hours.
Except in the event that an upgrade is necessary to correct a defect
in
the Applications, Provider shall provide Client no less than 48
hours
notice prior to effecting any upgrade to the Applications. Provider
will
provide detailed information and training if necessary on any material
changes to the Service.
|
3.
|
Defect
Notification and Correction.
In
such cases as Client discovers a defect in the Applications, Client
will
notify Provider via a call to the Help Desk. During Normal Business
Hours,
Provider will acknowledge receipt of such notification within 30
minutes.
During Hours other than Normal Working Hours, Provider will acknowledge
receipt of such defect notification within 2 hours. Upon receiving
such
notification, Provider will undertake to correct such defect, or
provide a
mutually agreeable workaround, within the same business day. In
such cases
as it is necessary to modify the Applications to correct a defect
in the
Applications, Except in the case Client agrees to waive such notice,
Provider shall provide no less than 3 hours notice prior to effecting
any
such upgrade.
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4.
|
System
Availability Levels.
Provider will make the Applications available to Client through
the System
no less than 99.5% during Normal Business Hours, and no less than
95%
during work hours that are not Normal Business Hours (the “System
Availability Levels”).
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a)
|
In
the event that the Applications are not available to Client through
the
System, Provider will make commercially reasonable efforts to restore
access within the constraints of the situation under the following
procedure: In the event the Applications are not available to Client
through the Provider’s Web Site, Client will promptly contact Provider to
report the event. In response to a report of a loss of availability
event,
Provider will: (1) collect information from Client in order to
define the
event and begin an investigation into the cause, (2) utilize Provider
and
other resources as appropriate to investigate the cause, (3) report
results of its investigation to Client, and (4) take timely action
to
facilitate the correction of the event if the cause is within Direct
Control of Provider, or if the cause is outside the Direct Control
of
Provider, Provider will advise Client on a course of action within
the
parameters of the event, and when appropriate and feasible, will
assist
Client in affecting a resolution.
|
b)
|
In
the event of a telecommunications outage affecting access to the
System
during Normal Business Hours, Provider will report the outage to
the
designated Client contact on file. Provider will contact Client
within
thirty (30) minutes of discovering the outage or the required scheduling
of an event that will temporarily interrupt access or processing
by the
Named Users. An estimate of the approximate length of the interruption
will be communicated, if it is known. Communication will be attempted
first by email, and second by telephone. Provider is responsible
only for
making a commercially reasonable effort to communicate with Client’s
designated contact.
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5.
|
Remedies.
Upon
Client’s request, Provider will provide a credit to Client if the System
Availability Level falls below the percentages indicated above
during a
calendar month; provided that Client properly reports the lack
of
availability during such calendar month to Provider in accordance
with its
standard reporting procedures. In such event, Client’s account will be
credited for the monetary equivalent of twice the unavailable time
period.
Client will have the right to terminate this Agreement with Provider
upon
thirty (30) days prior written notice in the event that the Service
Availability Levels are not met by Provider for three (3) consecutive
weeks, or more than six (6) times in a any six (6) calendar month
period. THE
FOREGOING REPRESENTS THE SOLE AND EXCLUSIVE REMEDIES TO CLIENT
AND SOLE
LIABILITY OF PROVIDER FOR FAILURE OF PROVIDER TO MEET THE SYSTEM
AVAILABILITY LEVELS SET FORTH ABOVE.
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6.
|
Disclaimers.
Given the nature of the System, there are many factors outside
the Direct
Control of Provider that may affect the System Availability Levels,
including but not limited to failures or difficulties with Third-Party
Components employed by Provider outside its Direct Control, and
other
equipment or software of Client. Provider cannot and will not be
responsible for loss of User Information associated with the failure
of
the ASP Equipment, the Application or Third-Party Components employed
in
providing the Services. FURTHERMORE, PROVIDER DOES NOT AND CANNOT
WARRANT
THAT THE SYSTEM WILL OPERATE UNINTERRUPTED NOR THAT IT WILL BE
FREE FROM
MINOR DEFECTS OR ERRORS, WHICH DO NOT MATERIALLY AFFECT ITS PERFORMANCE,
NOR THAT THE APPLICATIONS CONTAINED IN THE SYSTEM ARE DESIGNED
TO MEET ALL
CLIENT'S BUSINESS REQUIREMENTS. PROVIDER WILL NOT BE LIABLE FOR
ANY
AMOUNT, REGARDLESS OF THE BASIS OF THE CLAIM, EXCEEDING THE PRICE
ACTUALLY
PAID BY CLIENT ATTRIBUTABLE TO THE SERVICES AT ISSUE. IN NO EVENT
WILL
PROVIDER BE LIABLE, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE)
OR
OTHER LEGAL THEORY, FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE,
OR
CONSEQUENTIAL DAMAGES (INCLUDING LOST SAVINGS, LOST PROFIT, LOST
DATA OR
BUSINESS INTERRUPTION) EVEN IF NOTIFIED IN ADVANCE OF SUCH POSSIBILITY,
ARISING OUT OF OR PERTAINING TO THE SUBJECT MATTER OF THIS
SLA.
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