Exhibit 10.5
November 1, 2001
Imagistics International Inc.
000 Xxxxxxx Xxxxx
Xxxxxxxx, Xxxxxxxxxxx 00000
Re: Pitney Xxxxx Management Services, Inc./Imagistics International Inc. -
Reseller Agreement
Ladies and Gentlemen:
In connection with the spin-off of the capital stock of Imagistics
International Inc. ("Imagistics" or "you") by Pitney Xxxxx Inc. ("Pitney Xxxxx")
to its stockholders, Imagistics and Pitney Xxxxx Management Services, Inc., a
wholly-owned subsidiary of Pitney Xxxxx ("PBMS," "we" or "us") hereby enter into
a reseller agreement to provide for the purchase of equipment by PBMS from
Imagistics (the "Reseller Agreement"). This letter agreement together with the
term sheet attached hereto as Exhibit A (the "Term Sheet") constitute the
Reseller Agreement. The entering into and purchasing under the Reseller
Agreement by the parties herein described and the other transactions
contemplated hereby, entered into and consummated in connection therewith are
herein referred to as the "Transactions".
The parties hereby agree to be bound by the covenants and obligations set
forth in this Agreement. No amendment or waiver of any provision of this
Reseller Agreement shall be effective unless in writing and signed by the
parties hereto and then only in the specific instance and for the specific
purpose for which given. This Reseller Agreement shall be governed by, and
construed in accordance with, the laws of the State of New York. Each of the
parties hereto waives all right to trial by jury in any action, proceeding or
counterclaim (whether based upon contract, tort or otherwise) related to or
arising out of any of the Transactions or the other transactions contemplated
hereby, or the performance by either party of the services contemplated hereby.
Please confirm that the foregoing correctly sets forth our agreement by
signing and returning to PBMS the duplicate copy of this Agreement enclosed
herewith.
Very truly yours,
PITNEY XXXXX MANAGEMENT SERVICES, INC.
By: /s/ Xxxxx X. Xxxxxxxx
-----------------------------------
Name: Xxxxx X. Xxxxxxxx
Title: President, North American
Operations
Accepted and agreed to as of the date first written above:
IMAGISTICS INTERNATIONAL INC.
By:/s/ Xxxxxx X. Xxxxxxxxxx
---------------------------------
Name: Xxxxxx X. Xxxxxxxxxx
Title: Chief Financial Officer
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PITNEY XXXXX MANAGEMENT SERVICES, INC.
IMAGISTICS INTERNATIONAL INC.
RESELLER AGREEMENT
1. Definitions
Equipment - Shall mean the analog, digital and digital connected copiers,
facsimile equipment, and multifunctional equipment to be supplied under this
Agreement by mutual agreement of the parties from time to time by Imagistics to
PBMS.
Installation and Acceptance Date - Shall mean the business day on which
Equipment is installed and operational in accordance with its published
specifications.
Installation Site - Shall mean the location at which Equipment is or will be
installed.
Monthly Charges - Shall mean the "Monthly Rental" charge and the "Cost per
Click" charge ("CPC") for Rented Equipment, and EMA charges for leased or
purchased Equipment in amounts as agreed to by the parties.
PBMS Customers - shall mean a customer of PBMS under an Facilities Management or
similar Agreement.-
Rented Equipment - Shall mean Equipment which is rented by PBMS from Imagistics
hereunder, and which is not leased from a third party leasing company or
purchased by PBMS from Imagistics.
2. Equipment Ordering and Administration
A. Ordering: All PBMS orders ("Orders") with Imagistics will be placed by the
Administrative Service Center (ASC) in Tampa, Florida.
All equipment rental, lease and maintenance agreements must be documented
on Imagistics Order Agreements. All Order Agreements will be processed by
the ASC, and no orders may be accepted from any other location. All Order
Agreements must note a Capital Investment Proposal (CIP) number, which must
be noted in the section reserved for Purchase Order number on the
Imagistics invoice. Order Agreements will be provided by the Imagistics
Sales Representative to the PBMS Representative. All order forms submitted
to PBMS must note the following information:
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o Xxxx To address as noted in the Billing section below
o Install address
o Customer Account Number
o Quantity, Description and Pricing of equipment ordered
o Sales Representative Name, Sales Number, and Telephone Number
All order forms submitted by PBMS to Imagistics must note the following
information:
o Information noted above
o Tax Exempt Status
o Tax Exemption Number
o CIP Number noted in Equipment Purchase Order Number field
o Approval Name and Signature of Authorized PBMS employees
The list of PBMS employees authorized to approve equipment orders shall be
agreed upon by the parties. This list will be updated as any changes occur.
Order agreements that do not meet the above requirements may not be
accepted by Imagistics, and will be returned to PBMS for correction.
All supply orders will be placed by the ASC with a Purchase Order (PO)
reference. All Order Agreements and supply orders will be processed by the
ASC, and no orders may be accepted from any other location. All supply
orders will note a PO number, which must be noted in the section reserved
for Purchase Order number on the Imagistics invoice.
Any orders accepted by Imagistics that do not follow these requirements
will not be binding upon PBMS.
To facilitate future ordering, a web-based application will be developed by
Imagistics for PBMS to place all supply and equipment orders. A single
point of contact will be dedicated by Imagistics for PBMS to place orders.
B. Billing: All invoices will be in electronic format, and will be transmitted
to PBMS via EDI on a monthly basis for equipment rental, lease or
maintenance invoices, and on a weekly basis for supplies and after-hours
service invoices. The sole "Xxxx To" address for PBMS is:
Pitney Xxxxx Management Services, Inc.
Administrative Service Center
0000 Xxxxxxx Xxxxxx Xxxxx
Xxxxx 000
Xxxxx, XX 00000
(P) (000)000-0000
(F) (000)000-0000
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Invoices may not be sent to any other location for any reason. All
inquiries for billing and collection, including aging statements and
xxxxxxx letters, will be directed to the ASC at the address shown above.
Under no circumstances will any billing communication in any form be
directed to PBMS site locations or clients.
Billing must follow the ordering requirements documented above. Any invoice
submitted by Imagistics to PBMS that does not follow these requirements
(including disputed line items in electronic invoices) will not be
considered for payment. Such electronic invoices or line items where
applicable, will be returned to Imagistics within 5 business days, and such
paper invoices will be returned within a reasonable time (with 10 business
days as a target timeframe), with explanations why the invoices cannot be
processed for payment. Imagistics will credit and re-xxxx (if necessary)
any such invoices within 30 days. Any incorrect invoices must be deleted
from PBMS' aging statement, and payment for the re-billed invoice will
follow the terms described in the Payment section below.
All standard rental billing will include the current month's base cost plus
the prior month's service cost. PBMS will provide monthly meter reads no
later than the 7th business day of each month. If PBMS does not provide
meter reads within 90 days of such time, Imagistics will use an estimated
meter read based on prior usage providing PBMS provided at least 2 initial
readings and one reading each quarter thereafter, otherwise if PBMS does
not provide said meter reads within 90 days of such time, Imagistics will
base the usage on the average number of copies made by PBMS or its
Customer(s) on such model(s), and PBMS agrees to pay same. Imagistics shall
provide PBMS with at least 5-day advance notice of such estimated meter
reading xxxxxxxx. Imagistics agrees to reconcile estimated meter reads with
actual meter reads every six (6) months by providing credits or invoices to
PBMS for the difference. Imagistics will xxxx PBMS for only the pro-rated
monthly base expense for new installations and cancellations based on the
days of the month the equipment is installed. Monthly Charges shall begin
on the Installation and Acceptance Date unless otherwise agree to by the
parties.
C. Payment: Payment on all line items in electronic and paper invoices and
consolidated paper invoices not subject to a bona fide dispute will be due
to Imagistics no later than 30 days from the date of invoice receipt.
Payment on all disputed line items in electronic and paper invoices, and
consolidated paper invoices, will be due within 30 days of
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the re-xxxx date, unless such dispute by PBMS of the line item in the
electronic or paper invoice, or of the consolidated paper invoice is shown
to be incorrect by Imagistics, and in this circumstance PBMS shall pay such
line item or invoice within 5 days of the response by Imagistics. Payment
will continue to be made by check, and both companies will move toward
developing payment via Electronic Funds Transfer (EFT). Both companies
shall move forward to develop electronic invoicing for the current paper
invoices.
3. Equipment Pricing
A. Pricing for the Equipment shall be as agreed upon from time to time by
the parties pursuant to this Agreement.
B. Imagistics may provide discounted pricing for cases in which PBMS is
replacing competitive equipment with Imagistics Equipment. Such pricing
discounts shall be negotiated on a case-by-case basis.
C. Imagistics shall provide reduced rental pricing for continued after-term
rental of Equipment, including rates for month-to-month and 1, 2 and 3
additional years.
D. Imagistics shall, upon request from PBMS, provide short-term rental
pricing (i.e., 6 months or less) for Equipment.
E. Cost per copy charges will include all maintenance, drums, parts and
consumable supplies, excluding paper, staples and costs directly
attributable to Excluded Causes (as defined herein).
F. PBMS and Imagistics shall meet quarterly to discuss and update prices
for Equipment and supplies. PBMS and Imagistics shall meet annually to
discuss and update cost per copy charges with the agreement that any
increases to the cost per copy charge shall not exceed the increase to
the Consumer Price Index for such year.
G. As Imagistics moves into higher end equipment (i.e., copiers rated at
making 100 or more copies per minute), Imagistics shall provide 3 and 5
year pricing as well as low and high volume plans
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(with ability of PBMS to switch from low to high or high to low on
90-day notice)
H. Any Equipment, rental and/or EMA, as applicable, assumed by a PBMS
Customer may be assumed at PBMS' or other negotiated rates, subject to
Imagistics credit approval.
I. Imagistics and PBMS agree to negotiate pricing in good faith on a
case-by-case basis where the PBMS Customer is seeking lower pricing than
that offered by PBMS.
J. Imagistics hereby waives any and all installation and removal charges
for facsimile Equipment.
K. At the end of the original copier rental term, PBMS may renew such
rental at an agreed-upon rate on an annual basis. Such annual rental
shall be subject to published increases to the Imagistics maintenance
charges. If PBMS does not renew pursuant to these terms, PBMS may
continue to rent the unit on a month-to-month basis at the same rental
and maintenance charges.
L. At the end of the original fax machine rental term, PBMS may renew such
rental for either one (1) or three (3) year periods at PBMS' discretion
in accordance agreed upon pricing. PBMS shall also have the right to
renew such rental at the then-current rental rate on a month-to-month
basis.
M. Imagistics shall provide standard Starter Kits (including toner and
drums, operating instructions, cables and other standard supplies) for
fax machines to PBMS at no charge.
N. PBMS shall pay for all installation or removal/relocation charges for
copier Equipment.
4. Warranty
A. For each Imagistics product rented, leased or purchased by PBMS, Imagistics
shall non-exclusively transfer to PBMS all warranties,
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remedies and indemnifications that it holds from the equipment
manufacturer. Imagistics shall non-exclusively transfer to PBMS all
Epidemic Failure and related warranties that Imagistics receives from its
vendors. If the warranty is not transferable, Imagistics will covenant to
provide PBMS with the practical benefits of such warranty and/or
indemnification. Any and all warranty claims by PBMS or PBMS's Customer
shall be made to Imagistics and not to the Equipment manufacturer. Should
PBMS purchase an EMA (as hereinafter defined) on a unit of Equipment, the
coverage afforded under such EMA shall be in addition to any warranty
provided herein.
B. Any additional or conflicting warranty terms provided by PBMS to its
Customers not previously agreed to in writing by Imagistics shall be at
PBMS's sole risk and expense.
C. THESE WARRANTIES ARE THE ONLY WARRANTIES APPLICABLE TO THIS RESELLER
AGREEMENT, THE EQUIPMENT AND THE SUPPLIES, AND ARE EXPRESSLY IN LIEU OF ALL
OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR ANY OTHER WARRANTY.
UNLESS OTHERWISE SET FORTH IN A Imagistics VENDOR WARRANTY, REPAIR OR
REPLACEMENT OF THE EQUIPMENT OR REPLACEMENT OF SUPPLIES IS PBMS'S SOLE
REMEDY. Imagistics DOES NOT ASSUME RESPONSIBILITY FOR ANY CONSEQUENTIAL,
INDIRECT, INCIDENTAL OR PUNITIVE DAMAGES INCURRED BY REASON OF THE FAILURE
OF THE EQUIPMENT TO OPERATE AS INTENDED.
5. Nonexclusivity
A. The relationship between PBMS and Imagistics shall be nonexclusive.
"Nonexclusive" means that PBMS may purchase, lease or rent copiers and
facsimile machines, supplies, peripherals and all associated parts and
services from any vendor it chooses. PBMS shall have no minimum volume
purchase requirements with Imagistics.
6. Equipment Cancellation
A. PBMS shall have the ability to cancel up to twenty percent (20%) per PBMS
Customer of the PBMS fleet population of Facsimile Equipment
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each year. All requests for cancellation shall be submitted by the ASC in
Tampa, Florida in writing to Imagistics no less than thirty (30) days prior
to the requested Equipment removal date via facsimile or email to the
address set forth hereinafter, provided that the Equipment unit has been
installed a minimum of ninety (90) days and is not replaced with
competitive equipment by PBMS.
B. PBMS will remain responsible for any base and overage expenses during the
notification period. After that period, PBMS will no longer be responsible
for any costs associated with the equipment. Billing will cease after the
effective cancellation date.
C. PBMS will work with Imagistics in every loss of business situation to
retain Imagistics equipment on-site by the Client or FM successor. PBMS
will notify the Imagistics National Account Manager of loss of business
situations promptly after the Client communicates the same to PBMS.
D. If Imagistics fails to remove requested Equipment in accordance with the
cancellation provisions above, Imagistics will be liable for any removal
and storage costs incurred by PBMS to meet a Customer's removal request.
PBMS shall be responsible for any costs associated with removal of
Equipment prior to the effective date.
7. Indemnification
A. Imagistics shall indemnify, defend and hold harmless PBMS, its affiliates,
directors, officers, and employees, from and against any losses, claims of
losses, damages and expenses (including without limitation court costs and
attorneys' fees) caused by:
1. Defective Equipment to the extent provided by the equipment
manufacturers to Imagistics
2. Defective maintenance and associated services provided by Imagistics
hereunder
3. any other matters pertaining to the subject matter of this Agreement
with respect to which Imagistics receives - indemnification and/or
defense from its vendors or third parties
B. Each party agrees to indemnify, defend and hold harmless the other, its
affiliates, directors, officers, and employees, from and against any
losses, claims of losses, damages and expenses (including without
limitation court costs and attorneys' fees) to the extent caused by the
negligence or willful misconduct of the indemnifying party, its directors,
officers, or employees.
C. The party entitled to indemnification under this Agreement (the
"indemnified party") shall promptly notify the party required to
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indemnify (the "indemnifying party") of any indemnification claims. The
indemnifying party shall have the right to control the defense of such
claim including the right, with the consent of the indemnified party, to
compromise or settle such claim. The indemnified party shall participate in
such defense if requested by the indemnifying party and shall be reimbursed
for the expenses incurred as a result of such participation.
D. Imagistics will, at its sole expense, indemnify, defend, and hold harmless
PBMS, its parent, directors, officers and employees from and against all
liability as a result of a claim or action asserted by any third party
based upon PBMS's or PBMS's Customers' use and/or possession of the
Equipment infringing any U.S. patent, copyright, trade secret, trademark or
other intellectual property right or interest of any third party
("Infringement"), and Imagistics will pay damages, costs, expenses,
settlement amounts and judgments finally awarded against PBMS or PBMS's
Customers and relating thereto (including court costs and attorneys' fees).
PBMS agrees to promptly notify Imagistics in writing of any matters in
respect to which the foregoing indemnity may apply and Imagistics shall be
relieved of its obligations under this Section to the extent it is
prejudiced by PBMS's failure to timely notify it of such matter. Imagistics
shall have the exclusive right to control and conduct the defense and
settlement of all such claims or actions. PBMS agrees to provide such
assistance at Imagistics' expense that may be reasonably required by
Imagistics in connection with such settlement or defense. If final judgment
shall be obtained against PBMS's or PBMS's Customers' use or operation of
the Equipment, or any part thereof, by reason of such Infringement, or if
in Imagistics's opinion, the Equipment is likely to become subject to a
claim of Infringement, Imagistics shall, at its sole expense and option,
either (a) modify the Equipment so that it becomes non-infringing without
materially altering its capacity or performance; (b) procure for PBMS the
right to continue to use the Equipment; or (c) substitute for the
infringing Equipment other equipment having a capability equivalent to the
Equipment. If neither (a) through (c) above is reasonably available to
Imagistics, then Imagistics will remove the infringing Rented or leased
Equipment at its sole cost and expense and PBMS shall have no further
liability for payment therefore, or if the Equipment is purchased by PBMS
then Imagistics shall refund to PBMS the purchase price of such unit of
Equipment paid, pro ratable, based upon a thirty-six (36) month useful
life. Imagistics shall have no liability with respect to any such claim or
action to the extent caused by the combination, operation or use of the
Equipment with any equipment, device, or alteration to the Equipment not
made or
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authorized in writing by Imagistics. The foregoing states the entire
liability of Imagistics to PBMS for Infringement.
8. Service Level Agreements
A. Customer Penalties.
Imagistics agrees to be subject to the penalties, discounts, cancellations,
reductions, etc. imposed by PBMS Customers for failing to achieve the SLA
requirements as negotiated with PBMS and approved by Imagistics in writing
on a case by case basis. Imagistics' total exposure with regard to
penalties, discounts, cancellations, reductions, etc. may also be subject
to a mutually agreed upon "not to exceed" amount as negotiated on a
contract-by-contract basis prior to execution of the agreement between PBMS
and its Customer. PBMS will use commercially reasonable efforts to
negotiate SLA requirements in accordance with those set forth below.
However, Imagistics acknowledges and agrees that PBMS may enter into
agreements with stricter SLA requirements. PBMS will notify Imagistics in
such cases prior to entering into an agreement with its Customer.
Imagistics agrees to negotiate stricter SLA requirements with PBMS upon
request on a case-by-case basis.
B. Equipment Uptime.
Providing PBMS continually (barring reasonable gaps in time for
administrative and renewal procedures) maintains an equipment maintenance
agreement with Imagistics ("EMA") for a unit of Equipment ("Covered
Equipment"), Imagistics shall maintain a PBMS Covered Equipment average
fleet Uptime of 97% on a per month, per PBMS Customer basis. "Uptime" is
defined as the time other than the time from a service call being placed
until the unit of Covered Equipment is repaired based on a 9 hour workday
and 5 day workweek.
Uptime Percentage = Hours of Operation - Equipment Downtime
---------------------------------------
Hours of Operation
"Equipment Downtime" shall mean the Covered Equipment is not functioning in
substantial compliance with its specifications but shall not include time when
the Covered Equipment is inoperable due to: (i) Excluded Causes; (ii) failure of
a non-standard part; (iii) the use of the Equipment for training exercises; or
(iv) the performance of preventative maintenance.
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Imagistics will make all necessary adjustments, repairs and parts replacement
necessary to keep the Covered Equipment in good working order in accordance with
its published specifications at no additional charge to PBMS or PBMS Customers,
unless such adjustments, repairs or parts replacement are required due to: (i)
the failure of PBMS or a PBMS Customer to operate the Covered Equipment under
suitable temperature, humidity, line voltage, or any specified environmental
conditions; (ii) the lack of reasonable care by PBMS or a PBMS Customer in
handling, operating, and maintaining the Covered Equipment, including damage by
misuse or malintent; (iii) the use of the Covered Equipment not in accordance
with the agreed applications and for the ordinary purpose for which it is
designed; (iv) any act or failure to act on the part of PBMS; (v) the use of
non-approved accessories, materials or non-approved alterations or additions to
the Covered Equipment, or the use of damaged materials, such as paper or
envelopes; (vi) the use of the Covered Equipment in excess of its volume rating;
(vii) malfunction of equipment, parts, components, or software provided by PBMS
or third parties which interfaces with the Covered Equipment, or (viii) any loss
or damage resulting from perils or casualty, including fire, water damage or
other external cause; (all of the foregoing causes collectively the "Excluded
Causes"). PBMS shall promptly notify Imagistics of any unauthorized alteration
of, or addition to the Covered Equipment.
C. Imagistics shall perform maintenance service necessitated by Excluded
Causes or for non Covered Equipment at Imagistics's then current published
time and materials rates. Imagistics will quote an estimate of the cost for
such maintenance services in advance.
D. In the event Imagistics has failed to meet the Uptime Percentage or has
received three (3) requests for maintenance service on any particular unit
of Covered Equipment in any consecutive thirty (30) day period, Imagistics
will (i) repair the malfunctioning unit; and (ii) upon receipt of a fourth
(4th) request for maintenance service for such unit (unless any such
maintenance is due to an Excluded Cause) order a replacement unit of
Covered Equipment which will be shipped to PBMS in accordance with the time
frame set forth in this Agreement and will be promptly installed by
Imagistics. In addition, Imagistics shall provide for the repair or
replacement of the Covered Equipment within ten (10) days of written notice
of defect. If such Covered Equipment is not or cannot repaired within such
time, Imagistics shall provide comparable loaner Equipment until such
defective Covered Equipment is repaired.
E. Customer Service.
1. Imagistics agrees to respond to all service calls within a fleet
average of four and one-half (4 1/2) business hours, as measured from
receipt of the PBMS's call for PBMS Customers located within a
twenty-five (25) mile radius from the nearest Imagistics location. For
PBMS Customers located beyond the twenty-five (25) mile radius,
Imagistics shall respond within a fleet average of six (6) business
hours. Normal business hours
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are defined as 8:00am to 5:00pm, Monday to Friday, except holidays.
2. Imagistics shall provide a staffed customer service center from 8:00am
to 5:00pm in each time zone at no additional cost to PBMS.
3. Imagistics shall establish and/or maintain a toll-free number for use
by PBMS or PBMS Customers to report service calls.
4. Imagistics shall provide competitive pricing to PBMS for 24x7 service
on a case by case basis.
5. Imagistics shall respond to all calls by telephone within one (1)
business hour.
F. Demos.
Imagistics agrees to review PBMS Equipment demo or trial units requests on
a case by case basis.
G. National Account Manager.
Imagistics shall appoint a full-time, dedicated National Account Manager
(NAM) who reports directly to the Vice President, Sales of Imagistics, to
be the contact person for all PBMS informational requests, complaints, etc.
H. Training.
Imagistics shall provide training at no charge at its discretion on a case
by case basis to designated PBMS employees for new Equipment model use and
specifications. Imagistics shall provide to PBMS, at no extra cost for
facsimile Equipment and included in the cost of installation for copier
Equipment, training of PBMS's or PBMS Customers' "Key Operator(s)" at the
PBMS Customer site for each unit of Equipment to a maximum of three (3)
training sessions for ninety (90) days from the date of Equipment
installation. Additional training will be billed at Imagistics's standard
rates at the time such training is requested.
I. On-Site Personnel.
Except as otherwise provided herein, Imagistics shall provide competitive
pricing and the parties agree to negotiate with each other in good faith on
a case-by-case basis for the placement of on-site Imagistics employees at
Customer locations. Such on-site Imagistics employees must pass Imagistics'
standard background checks prior to working on site at Customer locations.
Imagistics shall perform and PBMS shall pay for any background checks
beyond Imagistics' standard background checks.
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Notwithstanding the foregoing, in the event that a PBMS Customer: has in
one (1) building or a "close cluster of buildings" either a) 143 or more
units of Imagistics copier Equipment or b) makes 1,430,000 or more copies
per month, then, for every 143 copiers or 1,430,000 copies per month,
Imagistics shall place one (1) full-time maintenance technician on such
PBMS Customer site at no charge to PBMS or PBMS's Customer.
J. Installation.
Imagistics shall install Equipment within three (3) days of notification
(via fax or e-mail) from PBMS of equipment receipt by the customer.
Imagistics agrees to coordinate with PBMS and each PBMS Customer to ensure
proper installation requirements are met.
After-hours service requests before 8 AM and after 5PM on weekdays and all
day on weekends or holidays may be accepted from field locations. The
requesting site will be required to fax to Imagistics a PBMS Purchase
Requisition (PR) to request the service. The PR number must be noted in the
section reserved for Purchase Order number on the Imagistics invoice.
9. Reports
Imagistics will provide PBMS with service, quality and administrative
reports on a monthly basis as defined below.
o Copier equipment response time with a pareto showing percentage of
calls with a response of four and a half (4 1/2) hours or less,
percentage of calls with a response between four and a half (4 1/2)
hours and six (6) hours, percentage of calls with a response between
six (6) hours and eight (8) hours, and percentage of calls with a
response time over eight (8) hours.
o All equipment with three (3) or more calls in thirty (30) days
(3/30's), with regard to customer calls only
o Facsimile equipment response time, including the average telephone
repair time from the Melbourne Diagnostic Center.
10. Past Agreements
For those transactions for the sale, lease or purchase by PBMS of copier
and facsimile equipment from Imagistics which originated prior to the
effective date hereof, Imagistics agrees to honor its past practices,
including but not limited to fleet management
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agreements agreed upon by PBMS with its customers, with PBMS to the extent
they were followed prior to the effective date hereof.
11. Agreement Term and Termination
(a) The initial term of this Agreement shall begin on the Effective Date and
shall continue for a period of two (2) years. ("Initial Term"). The Agreement
may be extended for additional one (1) year periods (the "Renewal Term") upon
mutual written agreement of the parties at least sixty (60) days prior to the
end of the Initial Term. The Initial Term and Renewal Term are collectively
referred to as the "Term" of this Agreement, which shall be extended as to
individual units of Equipment as set forth in Section (b) below.
(b) It is specifically understood and agreed by the parties that each unit of
Equipment rented by PBMS from Imagistics hereunder shall be rented for the term
set forth in the individual rental order, which term shall be mutually agreed to
by the parties and shall begin on the Installation and Acceptance Date (the
"Equipment Term") and that the applicable terms and conditions of this Agreement
relating to such unit of Equipment shall be extended accordingly. Should a unit
of Equipment be leased from a third party leasing company by PBMS, the terms and
conditions of the lease shall be controlling, excepting as to the maintenance
and warranty provisions, and the termination of such maintenance provisions, set
forth herein.
(c) If any additional accessory equipment or other item is rented from
Imagistics and is added to any unit of Equipment, the rental term of such item
shall be coterminous with the Equipment Term of the unit of Equipment to which
it is attached and the price of the Equipment shall be adjusted accordingly
based on the price of accessory equipment or other item added to the Equipment.
(d) Imagistics and PBMS shall have the right to terminate this Agreement and/or
affected Order(s) as the case may be upon the occurrence of any of the following
events of default, provided however, that for any default specified in (i)
below, either party may terminate only those units of Equipment which are the
subject of the default:
(i) A party fails to perform any material obligation under this Agreement
and such failure continues unremedied for a period of thirty (30) days
after the non-defaulting party provides written notice as to the failure to
perform;
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(ii) PBMS shall fail to make any undisputed payments when due under this
Agreement and such failure shall continue for thirty (30) days after
Imagistics provides written notice of such failure;
(iii) A proceeding is commenced by or against a party under any law
relating to bankruptcy, or a court assumes jurisdiction of a party's assets
under any law authorizing reorganization of its debts, or a trustee or
receiver shall be appointed for all or a substantial portion of the party's
assets;
(iv) A party shall become insolvent or suspends its business for any length
of time; or
(v) A party shall make an assignment of its assets for the benefit of its
creditors.
(e) In addition to other remedies available to Imagistics herein, and without
exclusion of any remedy available to Imagistics at law or in equity, upon the
occurrence of any of the events of default set forth above by PBMS, Imagistics
may take, or retain, possession of the affected Equipment and may remove the
same, and for such purpose may enter upon any premises where the same shall be
situated with the permission of PBMS. Upon Imagistics retaining or retaking
possession of a unit of Equipment as provided in this Section, the affected
order(s) (and the rental(s) contained therein) shall immediately terminate,
without prejudice, however, to any other right or claim of Imagistics against
PBMS.
(f) The parties acknowledge that Imagistics has based its pricing for the rental
and maintenance services provided hereunder in reliance on PBMS's fulfillment of
all of its obligations under this Agreement for the entire Term, as extended by
Section 11 (b). Therefore, should this Agreement terminate due to PBMS default
prior to the end of the Term, as extended by Section 11 (b), for all Rented
Equipment, the unpaid total Monthly Rental charge, or, if the Monthly Charge for
the unit of Equipment is based solely on CPC charges, the greater of the average
of CPC charges for the 3 months prior to such termination date, or the minimum
CPC charges for each unit of Equipment, as agreed upon by the parties, for each
unit of Rented Equipment and its accessories, for the balance of the Equipment
Term(s) of each of such units of Equipment, shall be accelerated and PBMS shall
promptly pay to Imagistics within thirty (30) days of the termination of this
Agreement the outstanding total Monthly Charges or minimum CPC Charges, as
applicable, for all such units of Equipment and its accessories for the
remaining balance of their Equipment Term(s).
(g) In the event of Imagistics default and failure to cure pursuant to Section
11(d)(i) above, PBMS shall have the right to terminate all Orders
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at the affected PBMS Customer (the "Terminated Orders") at no cost to PBMS. PBMS
shall provide written notice to Imagistics as to when PBMS requires the Rented
Equipment to be removed by Imagistics, such date to be no later than 120 days
from the date of notification. Imagistics shall continue to provide maintenance
pursuant to this Agreement on the Terminated Orders providing PBMS continues to
pay for such maintenance and for all rental payments due on the Rented Equipment
rented under such Terminated Orders until the effective date of termination.
Upon such termination effective date, Imagistics shall remove all Rented
Equipment subject to the Terminated Orders at its cost. For PBMS-purchased
Equipment that is subject to this Section 11(g), Imagistics shall pay to PBMS
within thirty (30) days of the effective termination date a refund of the
purchase price of each unit of purchased Equipment pro-rated over a thirty-six
(36) month time period, providing such Equipment is returned to Imagistics in
good condition, reasonable wear and tear and any defects caused by Imagistics
excepted.
12. Scope of the Agreement
This is an agreement between Imagistics and PBMS to enable PBMS to rent or
purchase Equipment from Imagistics, or lease Equipment from third party
leasing companies, for the purpose of providing such Equipment to PBMS
Customers pursuant to a PBMS Facilities Management agreement (or other
similar agreement), purchasing supplies therefore, and for Imagistics to
maintain such Equipment pursuant to the provisions set forth herein. The
provisions of this Agreement shall only apply to Equipment rented, leased
or purchased by PBMS on or after the effective date of this Agreement. All
Equipment rented, leased or purchased by PBMS prior to the effective date
of this Agreement shall be subject to the terms pursuant to which they were
rented, leased or purchased by PBMS.
13. Taxes/Liens
In addition to payment of the charges set forth herein for Equipment, and
the payment for Supplies, and any additional services or parts, PBMS shall
pay all applicable sales taxes on Equipment and property taxes on purchased
or leased Equipment which may now or hereafter be imposed or levied upon
the Equipment, its use or operation, the Supplies, and any additional
services or parts (exclusive of taxes based on or measured by Imagistics's
net income, personal property, business privilege and franchise taxes),
unless PBMS provides Imagistics with a valid tax exemption certificate.
Imagistics shall be responsible for all applicable
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property taxes on Equipment rented by PBMS. PBMS shall keep the Equipment
free of all liens, levies or other encumbrances.
14. Equipment Delivery, Installation/Removal
(a) Imagistics will make reasonable efforts to ship all Equipment to the
Installation Site(s) within ten (10) business days of receipt of PBMS's
Order(s), or an order from a leasing company to ship such Equipment, unless a
shorter period of time is mutually agreed upon by the parties. However,
Imagistics will ship all Equipment to the Installation Site(s) within twenty
(20) business days of receipt of PBMS's Order(s). In the event that Imagistics
has discontinued the rental of such Equipment or the Equipment is otherwise not
available for shipment to PBMS for reasons other than those covered under
Section 22, Force Majeure, Imagistics shall ship Equipment which has the same or
comparable functionality, performance and operation as the discontinued or
unavailable Equipment at the same price.
(b) Imagistics' installation services include uncrating, unpacking, connection
to peripherals, power, communication and other utilities, training and rendering
the Equipment ready for use, all subject to the applicable terms of this
Agreement.
(c) PBMS shall have the area at the Installation Site where the unit of
Equipment is to be installed prepared and ready to receive the unit of Equipment
prior to its delivery, including providing adequate power, analogue phone line
(if required for the unit of Equipment), lighting, humidity control, HVAC, and
security.
15. Location/Identification
The Installation Site(s) of the Equipment may be changed by PBMS upon thirty
(30) days prior written notice to Imagistics. Imagistics, at the request of
PBMS, will disconnect and reconnect such Equipment. PBMS will be responsible for
any transportation charges associated with such movement of Equipment. PBMS
shall not remove from the Rented Equipment any label affixed thereto, which
identifies the Rented Equipment as being Imagistics's property and shall not
alter or modify the Equipment in any way.
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16. Access
Where applicable, Imagistics, its employees and authorized agents shall
have reasonable access to the Equipment to provide maintenance service and
obtain copy counts, subject to the reasonable and standard security
regulations and operational procedures existing at the Installation Site.
PBMS or PBMS's Customer will inform Imagistics in writing of all
appropriate security regulations and operational procedures, and any
changes thereto.
17. Surrender, Removal and Return of Equipment
Upon termination of this Agreement or upon termination of the rental of any
unit of Equipment pursuant to this Agreement, PBMS will make such Equipment
available for removal and pick-up by Imagistics. Imagistics will be
responsible for the removal of the Rented Equipment from the Installation
Site(s) pursuant to the terms set forth herein.
18. Quiet Enjoyment
During the Term of this Agreement and so long as PBMS is not in default of
any material obligation hereunder, PBMS and PBMS Customers shall be
entitled to use the Rented Equipment without disturbance.
19. Title to Equipment
With regard to Rented Equipment only, the Equipment is, and shall at all
times remain, the property of Imagistics. PBMS shall acquire no right,
title or interest therein. The Rented Equipment shall for all purposes
remain personal property notwithstanding that the Equipment may become
attached or affixed to real property or any improvements thereon. All risk
of loss, damage, or destruction of Rented Equipment shall be assumed by
PBMS or PBMS' Customer from the Installation and Acceptance Date at the
Installation Site until removal of the unit of Equipment by Imagistics.
20. Limitation of Liability
Neither party shall be liable one to the other, for any special, indirect,
incidental, punitive, exemplary or consequential damages (including without
limitation loss of profits) arising out of or in connection with this
Agreement, the Equipment and servicing thereof, Supplies, parts, and
Order(s) issued hereunder.
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21. International Rentals
All rentals of Equipment made outside of the United States must be
negotiated with Imagistics's local authorized distributor and are not
subject to the terms and conditions of this Agreement.
22. Force Majeure
Neither party shall be liable to the other for any delay or failure to
perform its obligations due to any cause beyond its reasonable control
including any act of God, the action of any government or judiciary;
provided that in any such event, the parties shall notify the other of any
such delay and make a diligent effort to resume its responsibilities
hereunder.
23. Insurance
(a) Imagistics shall at all times during the term of this Agreement maintain the
indicated levels of the following types of insurance, with carriers that
maintain a Best rating of A or better.
A. General Liability $4,000,000
B. Worker's Compensation Statutory
C. Employer's Liability $2,000,000
D. Automobile Liability $2,000,000
E. Employee Crime Liability $1,000,000
F. Product Liability $2,000,000
(b) Imagistics shall furnish to PBMS, upon request, a standard form Certificate
of Insurance naming PBMS as an additional insured under Imagistics's general
liability coverage. Such Certificate of Insurance shall also provide that the
insurer shall give PBMS notice thirty (30) days prior to cancellation,
modification or material reduction of any policy referenced in the certificate.
24. Audit
Imagistics agrees that its books, records and related documents pertaining to
maintenance of the Equipment under an EMA Contract or Warranty, or the amounts
charged to PBMS by Imagistics hereunder shall at all reasonable times by subject
to inspection and audit upon thirty days written notice and during normal
business hours by an independent accounting firm selected by PBMS. Such firm
shall keep all such information confidential and shall agree in writing to be
subject to the confidentiality requirements of this Agreement. The firm shall
confirm the
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maintenance statistics or charges to PBMS but shall not release to PBMS any
information that is confidential or proprietary to Imagistics. Imagistics agrees
to keep detailed, complete and accurate records for all Equipment rented, sold,
maintained and returned hereunder. In the event any such audit reveals that PBMS
made an overpayment to Imagistics under this Agreement, then subject to a review
of the audit by Imagistics, Imagistics shall pay such overpayment amount to PBMS
within thirty (30) days of overpayment notification, unless subject to a bona
fide dispute in which case such amount shall be negotiated in good faith between
the parties.
25. Confidentiality
PBMS and Imagistics each agree that it shall not disclose, duplicate, copy or
use for any purpose other than the performance of this Agreement and Order(s)
issued hereunder and shall treat as confidential and as proprietary such
information (in whatever form) that relates to Imagistics's (in the case of
PBMS) or PBMS's or PBMS's Customer's (in the case of Imagistics) research,
development, trade secrets, business affairs or other confidential or
proprietary information with at least the same degree of care and protection it
uses in the care and protection of its own proprietary and confidential
information; provided, however, the obligation to treat as proprietary and
confidential shall not apply to information which is (a) publicly available
through no wrongful act of either party; (b) in the other party's possession on
the date of this Agreement free of any obligation to keep it confidential; (c)
independently developed; and (d) obtained rightfully from a third party not
under any obligation of confidentiality. The foregoing shall in no way restrict
any disclosure by either party (a) pursuant to (i) any law of the United States
of America or of any State thereof, (ii) the order of any court or governmental
agency, (iii) the rules or regulations of any governmental agency having
regulatory authority, or (b) if either party in its reasonable judgment,
determines that any such disclosure is necessary in order to comply with, or
avoid violation of any request by a regulatory authority.
Imagistics shall ensure that any of its employees or subcontractors who perform
services at an Installed Site execute confidentiality statements (or such
similar documents) as may be required by PBMS Customers.
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26. Reseller Rights
For the term of this Agreement, Imagistics hereby grants PBMS the nonexclusive
right to market, resell, re-lease, re-rent and xxxx for the Equipment to PBMS
Customers pursuant to Facilities Management Agreements or similar agreements and
subject to the provisions of any third party lease for Equipment. Imagistics
further grants PBMS the right to use Imagistics trademarks, trade names and
other intellectual property solely for the purposes set forth in this Agreement
and subject to the prior written approval of Imagistics.
27. Assignment
This Agreement may not be assigned without the prior written consent of the
other party, except that either party may assign this agreement to a parent,
subsidiary, affiliate, or successor to substantially all of the assets of such
party. Any purported assignment without consent shall be deemed null and void
and having no effect.
28. Miscellaneous Provisions
(a) Section headings are included for convenience only and are not to be used to
construe or interpret this Agreement.
(b) Neither party's officers or employees, agents or contractors, will, by
virtue of this Agreement, be deemed officers, employees, agents, or contractors
of the other party for any purpose. It is understood by PBMS and Imagistics that
the relationship between the parties hereunder shall at all times be that of
independent contractors.
(c) No delay, failure or waiver of either party's exercise or partial exercise
of any right or remedy under this Agreement shall operate to limit, impair,
preclude, cancel, waive or otherwise affect the existence of such right or the
exercise of such remedy at a future time.
(d) If any provision of this Agreement is held invalid, illegal, or
unenforceable, the validity, legality, or enforceability of the remaining
provisions shall in no way be affected or impaired thereby.
(e) This Agreement shall be construed and enforced in accordance with the laws
of the State of Connecticut without reference to the conflict of laws provisions
thereof. The parties hereby consent to the personal jurisdiction of the state
and federal courts within the State of Connecticut,
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County of Fairfield, for the adjudication of all matters relating to, or arising
under this Agreement.
(f) This Agreement may be executed by the parties hereto in one or more
counterparts, and each of which when so executed shall be an original, but all
such counterparts shall constitute but one and the same instrument.
(g) Written notice or submission of written replies required by this Agreement
shall be accomplished by personal delivery, registered mail or certified mail
(return receipt requested) postage prepaid addressed to the following location
or such other location provided by the parties during the term of this Agreement
by notice similarly given:
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If to Imagistics: If to PBMS:
Pitney Xxxxx Office Systems, Inc. Pitney Xxxxx Management Services, Inc.
000 Xxxxxxx Xxxxx 00 Xxxxx Xxxxx
Xxxxxxxx, XX 00000-0000 Xxxxxxxx, XX 00000-0000
Attn: Contracts Administrator Attn: Xxxxxxx Xxxxxxxxx
With a copy to: With a copy to:
Pitney Xxxxx Office Systems, Inc. Pitney Xxxxx Inc.
000 Xxxxxxx Xxxxx Xxx Xxxxxxxx Xxxx
Xxxxxxxx, XX 00000-0000 Xxxxxxxx, XX 00000-0000
Attn: General Counsel Attn: Vice President &
General Counsel, MSC 64-05
Notice will be effective upon personal delivery, or if mailed, as provided above
on the first business day following the date of mailing.
(i) This Agreement together with the Exhibits attached hereto and all Order(s)
issued hereunder, constitute the entire agreement between the parties,
concerning the subject hereof. No amendment, modification, or waiver of any term
of this Agreement shall be effective unless such amendment, modification, or
waiver is in writing and signed by Imagistics and PBMS.
(j) If Imagistics so requests, PBMS shall execute any such document as
Imagistics shall deem reasonably necessary in writing to evidence Imagistics's
interests in Rented Equipment or the applicable rental. Imagistics is authorized
to file a financial statement signed only by Imagistics with respect to the
applicable rental, naming PBMS as a renter or lessee, when permitted by the
Uniform Commercial code solely for the purpose of giving public notice of
Imagistics's ownership of the Rental Equipment specified in the applicable
rental.
(k) Any terms or conditions of this Agreement which by their express terms
extend beyond termination or expiration of this Agreement or which by their
nature shall so extend shall survive and continue in full force and effect after
any termination or expiration of this Agreement.
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