EXHIBIT 10.2
--------------------------------------------------------------------------------
XXXX ATLANTIC
000 Xxxx 00xx Xxxxxx
Xxx Xxxx, XX 00000
CONTRACT NO. G12463P [LOGO OF XXXX ATLANTIC]
AMENDMENT NO. 07
ACCEPTANCE SHALL BE INDICATED BY
(1) SIGNING AND (2) RETURNING DUPLICATE TO:
------- -------------------
Assessment Solutions, Incorporated Telesector Resources Group, Inc.
000 Xxxxx Xxxxxx 000 X. 00xx Xxxxxx, 00xx Xxx.
Xxx Xxxx, XX 00000 Xxx Xxxx, XX 00000
Attn: Xx. Xxx Xxxxx Attn: Xx. Xxxx X. Xxxxxxx
SERVICE: Consulting Services (Employment/Staffing Assessment).
Telesector Resources Group, Inc., d/b/a Xxxx Atlantic Network Services
(hereinafter "Xxxx Atlantic") Agreement No. G12463P with you, dated April 1,
1996, is hereby modified by this Amendment No. 07 as follows:
THE SECTION MARKED "4. CANCELLATIONS; MODIFICATIONS" - SUBSECTION `a' - FIRST
SENTENCE IS HEREBY CHANGED TO READ:
"SERVICES MAY BE CANCELED BY THE MUTUAL CONSENT OF THE PARTIES UPON SIX MONTHS
PRIOR WRITTEN NOTICE"
SERVICES PROVIDED UNDER THIS AMENDMENT NO. 7 WILL BE IN ACCORDANCE WITH THE
"AMENDED STATEMENT OF WORK - XXXX ATLANTIC `SOUTH'," ATTACHED HERETO AS EXHIBIT
B.
All other Terms and Conditions of the Agreement are reaffirmed and remain in
effect to the extent that they do not conflict with this Agreement.
(1) Sign Here and (2) Return To Address Above:
---- -----------------------
AGREED AND ACCEPTED:
ASSESSMENT SOLUTIONS INCORPORATED TELESECTOR RESOURCES GROUP, INC.
(A XXXX ATLANTIC COMPANY)
By: /s/ Xxx Xxxxx By: /s/ X. Xxxxxxxxxx
------------------------------ -------------------------------
Name: Xxx Xxxxx Name: X. Xxxxxxxxxx
---------------------------- ------------------------------
Title: EVP Title: Vice President
--------------------------- -----------------------------
Date: 1-8-98 Date: 1/12/98
---------------------------- ------------------------------
Contract No. G12463P
Amendment No. 07
Amended Statement Of Work
EXHIBIT B
AMENDED STATEMENT OF WORK - XXXX ATLANTIC "SOUTH"
This Amendment to the Statement of Work, entered into by Assessment Solutions,
Incorporated ("Consultant") and Telesector Resources Group, Inc. ("Xxxx
Atlantic") pursuant to the terms and conditions of Consulting Agreement No.
G12463P between the parties dated April 1, 1996. This Amended Statement of Work
may be extended by Xxxx Atlantic for a period of up to one (1) year upon thirty
(30) days' written notice to Consultant.
DESCRIPTION OF SERVICES:
-----------------------
1. APPLICATION INQUIRY/JOB OPPORTUNITY HOTLINE
A. Provide and maintain a toll-free, automated voice response system for
application inquiry, job opportunities within Xxxx Atlantic, test scheduling and
applicant status inquiry. This toll-free system must be accessible to all
external candidates in the Xxxx Atlantic - South footprint (New Jersey,
Pennsylvania, Delaware, Maryland, Virginia, West Virginia and Washington, D.C.).
B. The Voice Response System comprises **** 800-numbers and **** and should
be operating 7 days a week, 24 hours per day.
C. First available test date should be no more than 1-2 weeks from call-in.
E. Consultant should provide Xxxx Atlantic with a Call "Drop" Analysis/Report.
F. Consultant will appropriately interface with the following Xxxx Atlantic -
South systems:
i) Applicant Candidate Tracker ("ACT") system for the purposes of feeding
internal and external candidate data to Xxxx Atlantic;
ii) TIDB and UTB Databases to transfer test scores and related
information; and
iii) Automated Candidate Entry ("ACE") system to receive data necessary to
schedule and test internal candidates.
G. Consultant will be responsible for system programming and maintenance, as
well as developing and updating IVR scripts and customizing system monitoring
software.
**** CONFIDENTIAL TREATMENT REQUESTED: A copy of this portion of the document
--------------------------------
has been filed separately with the Securities and Exchange Commission.
1
Contract No. G12463P
Amendment No. 07
Amended Statement Of Work
2. RESUME COLLECTION AND RESPONSE
A. Become familiar with Xxxx Atlantic-identified Job Families for associate
positions.
B. Receive/collect all resumes/applications from all sources both solicited
and unsolicited.
C. Identify and code all resumes/applications by source code, if solicited,
according to Xxxx Atlantic protocols.
D. Receive/collect and respond to all referrals as determined by Xxxx
Atlantic.
E. Review/screen all resumes/applications for appropriate response and respond
to all applicants.
F. Respond to all inquires regarding the application process. Solicited
resumes must be responded to within 5 BUSINESS DAYS, unsolicited
resumes/applications shall be responded to within TWO WEEKS of receipt.
G. Store all resumes and applicant information by categories of experience,
skills, affinity for positions, geographic preference and job requirements.
H. Monitor pool status.
I. Build pools of applicants to meet on-going needs as identified by Xxxx
Atlantic.
J. Provide monthly reports on status of the applicant pools by geographic
area, by source, by EEO or as required by Xxxx Atlantic.
2
Contract No. G12463P
Amendment No. 07
Amended Statement Of Work
3. TEST ADMINISTRATION
All tests must be administered according to Xxxx Atlantic guidelines and Xxxx
Atlantic test-specific requirements. XXXX ATLANTIC WILL CONTINUE TO INFORM
CONSULTANT OF ANY CHANGES, ADDITIONS OR ALTERATIONS TO THESE TESTS OR TESTING
PROTOCOLS, AND THE PARTIES WILL MODIFY THIS STATEMENT OF WORK AND RELATED
COMPENSATION AND PRICING SCHEDULES ACCORDINGLY AS THOSE CHANGES OCCUR.
A. Administer Tests.
B. Establish test schedules.
C. Identify test(s) required.
D. Score tests electronically, manually or via scan (depending on the
particular test).
E. Enter test results and assessment data into TIDB and/or UTB databases.
F. Provide test feedback for all applicants/employees.
G. Advise qualified applicants/employees of the next step in the process.
H. Advise applicants/employees who did not qualify of the retesting policy.
I. Provide test security as required by Xxxx Atlantic.
J. Obtain Xxxx Atlantic job application from all applicants.
K. Obtain signed Background Verification Check form for all candidates.
L. Provide daily, weekly, monthly, quarterly reports as required by Xxxx
Atlantic.
X. XXXX ATLANTIC "SOUTH" TESTS / ASSESSMENTS INCLUDE THE FOLLOWING (TIME LENGTH
----------------------------------------------------------------------------
INCLUDES PREPARATION & INSTRUCTION):
------------------------------------
Universal Test Battery ["UTB"]: **** in length; Pass Rate: ****
-------------------------------
Automotive Mechanic Knowledge Test ["AMKT"]: **** in length; Pass Rate: ****
--------------------------------------------
Business Management Abilities Test ["BMAT"]: **** in length; Pass Rate: ****
--------------------------------------------
Building Maintenance Qualification Test ["BMQT"]: **** in length; Pass
------------------------------------------------- Rate: ****
Customer Administrator/Agent Mastery Test ["CAAMT"]: **** in length; Pass
---------------------------------------------------- Rate: ****
Customer Agent Mastery Test ["CAMT"]: **** in length; Pass Rate: ****
-------------------------------------
Customer Assistance Role Play Test ["CART"]: **** in length; Pass Rate: ****
--------------------------------------------
Digital Cable Technologies Minicourse ["DCTMC"]: **** in length; Pass
------------------------------------------------ Rate: ****
Electronic Systems Minicourse ["ESMC"]: **** in length; Pass Rate: ****
---------------------------------------
**** CONFIDENTIAL TREATMENT REQUESTED: A copy of this portion of the
--------------------------------
document has been filed separately with the Securities and Exchange
Commission.
3
Contract No. G12463P
Amendment No. 07
Amendment Statement Of Work
Facilities Assignment Control System Loop Assignment Center Minicourse ["FLMC"
------------------------------------------------------------------------------
or "FACS"] ****
----------
Instructor Assessment Process Work Sample ["IAPWS"]: **** in length;
--------------------------------------------------- Pass Rate ****
Secretarial Basic Skills Test Battery ["SBST"]: **** in length; Pass Rate ****
----------------------------------------------
Special Service Center Minicourse ["SSCMC"]: **** in length; Pass Rate ****
-------------------------------------------
Speed Typing Test ["STT"]: **** in length; Pass Rate ****
-------------------------
SJI-M and SJI-G: TBD
---------------
Spanish Proficiency Interview ["SPI"]: TBD
-------------------------------------
***
Consultant must be able to provide satellite services, when needed, in any one
of the following locations:
New Jersey Delaware
---------- --------
Collingswood Wilmington
East Brunswick Maryland
Newark --------
Pennsylvania Baltimore
------------ West Virginia
Altoona -------------
Harrisburg Charleston
Lancaster District of Columbia
Philadelphia --------------------
Pittsburgh Washington
Reading Xxxxxxxx
Xxxxxxxx --------
Xxxxxx Barre Falls Church
Norfolk
Richmond
Roanoke
Additionally, Consultant may be required to provide testing services in any of
the following "remote" locations:
New Jersey Delaware
---------- --------
Xxxxxxx Xxxxx
Pennsylvania Maryland
------------ --------
Allentown Greenbelt
Scranton Xxxx Valley
Williamsport Silver Spring
Virginia
--------
Pulaski
Norton
Blacksburg
Xxxx Atlantic will notify consultant if service is needed in other locations.
**** CONFIDENTIAL TREATMENT REQUESTED: A copy of this portion of the document
--------------------------------
has been filed separately with the Securities and Exchange Commission.
4
Contract No. G12463P
Amendment No. 07
Amended Statement Of Work
4. INTERVIEWING
Several Interviews are conducted by either the prospective Xxxx Atlantic Hiring
Managers or by the dedicated Human Resources team in the respective Line of
Business. Consultant may be required to conduct the following Interviews at the
request of Xxxx Atlantic:
A. CCSI: Interview currently conducted by Xxxx Atlantic Manager for
Advertising Sales, Communications, Customer Sales and Public Communications
Sales Reps, as well as Directory Advertising Sales Canvassers.
Administration Time: Approximately 1 Hour.
B. CI: Interview currently conducted by hiring manager for Consumer Division
Consultants and Service Reps. Administration Time: Approximately 1 Hour.
5. DOCUMENTATION
All documentation shall be the sole property of Xxxx Atlantic.
Documentation shall be considered to include but not limited to:
A. Schedules
B. Test Rosters
C. Test Scores
D. Test Answer Sheets
E. Interview Notes, if applicable
F. Reports
G. Protocols
H. Forms/written materials
I. Resumes
J. Applications
K. Background Verification Check authorization forms
Consultant will also coordinate candidate processing directly with Xxxx
Atlantic's Background Investigator.
5
Contract No. G12463P
Amendment No. 07
Amended Statement Of Work
6. INTERNAL CANDIDATE SCHEDULING AND TESTING
Currently the Xxxx Atlantic - South Standing Request Database (internal
800-number IVR) accepts standing requests of candidates who self-nominate for
specific jobs. Additionally, internal candidates can be scheduled for various
tests unrelated to specific jobs.
The Consultant will perform the following tasks as part of the administration
and processing of INTERNAL applicants.
A. Interface with Automated Candidate Entry ("ACE") system to capture
necessary internal candidate information to assist in the scheduling and
administration of the appropriate UTB/TIDB tests.
B. Perform applicable test scheduling and administration.
C. Input/feed tests results into the appropriate TIDB and UTB databases.
D. Provide reports as requested by Xxxx Atlantic.
E. Provide test results.
CONSULTANT, IN CONJUNCTION WITH XXXX ATLANTIC PERSONNEL ASSESSMENT & RESEARCH,
WILL MAKE NECESSARY ACCOMMODATIONS FOR DIFFERENTLY ABLED CANDIDATES AT ANY TEST
SITE FROM WHICH IT OPERATES.
7. PROGRAM EVALUATION
Xxxx Atlantic will perform regular service evaluations to ensure that project
goals and milestones are met. Consultant will provide regular, detailed reports,
both daily and cumulatively, and will ensure that reports match invoices.
Xxxx Atlantic will continue to inform Consultant of any changes, additions or
alterations to the tests or testing protocols, and the parties will modify this
Statement of Work and related compensation and pricing schedules accordingly as
those changes occur.
6
Contract No. G12463P
Amendment NO. 07
Amended Statement Of Work
8. COMPENSATION
1. PER QUALIFIED CANDIDATE
-----------------------
A. By Position
--------------------------------------------------------------------------------------------
Fee Per Qualified
--------------------------------------------------------------------------------------------
JOB TITLE TEST/INTERVIEW REQUIREMENTS Candidate
--------------------------------------------------------------------------------------------
GROUP A
-------
Carrier Call Representative All Positions Require UTB Only ****
Cashier
Operator
Teller
Collector/Collection Rep
Sales Rep
Apprentice Tech
Assistant Tech
Communication Tech
Facilities Tech
Frame Attendant
Outside Plant Tech
Services Tech
Splicing Tech Helper
Material Service Coordinator
Computer Attendant
Customer Service Clerk
Data Base Analyst
Dial Administration Clerk
Directory Compilation Clerk
Dispatching Clerk
Field Clerk
Force Clerk
Force Administration Clerk
General Clerk
General Clerk Operations
General Field Clerk
Graphics Illustrator
Key Data Entry Clerk
Management Plan Clerk
Manager's Clerk
Message Investigation Center Clerk
Network Services Coordinator
Office Clerical Assistant
Office Clerk
Operations Clerk
Plant Assignment Clerk
Plant records Clerk
RCMAC clerk
Records Clerk
Remittance Clerk
Senior Clerk
--------------------------------------------------------------------------------------------
**** CONFIDENTIAL TREATMENT REQUESTED: A copy of this portion of the
--------------------------------
document has been filed separately with the Securities and
Exchange Commission.
7
Contract No. G12463P
Amendment No. 07
Amended Statement Of Work
Senior Field Clerk (not MCT)
Senior Service Analyst
Senior Traffic Office Clerk
Service Analyst
Service Center Clerk
Service Order Administrator
Service Order Clerk
Service Order Correction Clerk
Special Clerk (not CPC)
Staff Clerk
Stenographer
Stenographer Clerk
Support Systems Attendant
Translation Administrator
Coin Box Collector
Coin Telephone Collector
Driver - Heavy Truck
Driver - Light Truck
Driver - Medium Truck
Driver - Tractor Trailer
Materials Handler
Materials Service Attendant
Storekeeper
Supplies Attendant
Warehouse Attendant
Repair Clerk
Repair Service Attendant
Senior Field Clerk (not MCT)
Checker and Architectural Drafter
Conduit Inspector
Drafter
Engineering Drawing Clerk
Special Clerk (CPC)
Building Mechanic
--------------------------------------------------------------------------------
--------------------------------------------------------------------------------
GROUP B
-------
Service Rep UTB, CART-C, CI ****
Consultant UTB, CART-C, CI
Maintenance Administrator UTB, CART-M
Repair Service Clerk UTB, CART-M
Communications Rep UTB, SJI, CCSI
Customer Sales Rep UTB, SJI, CCSI
Assignment Tech UTB,
Auto Mechanic UTB, AMKT
PubComm Sales Rep UTB, SJI, CCSI
Building Equipment Mechanic UTB, BMQT
Automotive Equipment Mechanic UTB, AMKT
Master Buildings Equipment Mechanic UTB, BMQT
Administrative Rep UTB, STT (where appropriate)
Typist UTB, STT
--------------------------------------------------------------------------------
**** CONFIDENTIAL TREATMENT REQUESTED: A copy of this portion of
--------------------------------
the document has been filed separately with the Securities
and Exchange Commission.
8
Contract No. G12463P
Amendment No. 07
Amended Statement Of Work
--------------------------------------------------------------------------------
--------------------------------------------------------------------------------
GROUP C
-------
Engineering Assistant UTB, ESM ****
Customer Service Admin UTB, CAAMT, CART-M
Assignment Administrator UTB, FLMC
--------------------------------------------------------------------------------
--------------------------------------------------------------------------------
GROUP D
-------
Cable Splice Tech UTB, DTCMC ****
Central Office Tech UTB, ESMC or SSCMC
Splicing Tech UTB, DCTMC
Systems Tech UTB, ESMC
Network Tech UTB, ESMC
Switching Equip Tech (SET) UTB, ESMC or SSCMC
Customer Service Agent UTB, CAAMT, CAMT, CART-M
Systems Tech OP UTB, ESMC
Systems Tech - Radio UTB, ESMC
--------------------------------------------------------------------------------
***
B. Per Test Pricing Schedule Per Test Fee
------------------------- ------------
UTB ****
AMKT ****
BMQT ****
CAAMT ****
CAM ****
CART-C ****
CART-M ****
DCTMC ****
ESM ****
FLMC ****
IAPWS ****
SBST ****
SSCMC ****
* Xxxx Atlantic is seeking to eliminate the CART Tests during 1998; Consultant
and Xxxx Atlantic will agree upon the fees for a replacement test, as well as
any impact on the applicable "Per-Qualified Candidate" fee when that replacement
is determined by Xxxx Atlantic.
**** CONFIDENTIAL TREATMENT REQUESTED: A copy of this portion of the document
--------------------------------
has been filed separately with the Securities and Exchange Commission.
9
Contract No. G12463P
Amendment No. 07
Amended Statement Of Work
2. EXPENSE REIMBURSEMENT, IF ANY
-----------------------------
Travel, room charges for seminars, or related expenses (including, but not
limited to transportation and accommodations) shall not be incurred without the
prior written consent of Xxxx Atlantic. Any expense in the amount of $25.00 or
more must be accompanied by a receipt. Travel arrangements connected to this
project should be made through Xxxx Atlantic and must be in accordance with Xxxx
Atlantic Corporate Travel Guidelines.
3. PAYMENT TERMS: Xxxx Atlantic will pay a flat monthly minimum fee of ****.
------------- -------
This fee accounts for the maintenance of the hiring process, including the
staffing, management, administrative support, screening, scheduling, processing,
testing, interviewing and quality control associated with the delivery of 1,018
qualified candidates per month. Consultant will provide the necessary equipment,
including personal computers, related hardware and software, and facsimile
machines, to facilitate Xxxx Atlantic's staffing process.
4. INVOICES TO: Copies to:
-----------
Xxxx Atlantic Xxxx Atlantic
0000 Xxxxx Xxxxxxxxxx Xxxx, 0xx Floor 000 X. 00xx Xxxxxx, 00xx Xxxxx
Xxxxxxxxx, XX 00000 Xxx Xxxx, XX 00000
Attn: Xx. Xxxxxx Xxxxxxx Attn: Mr. Xxxx Xxxxxxx
5. DESIGNATED XXXX ATLANTIC REPRESENTATIVE
---------------------------------------
Xxxx Xxxxxxx
Director, Staffing Services
0000 Xxxxxx xx xxx Xxxxxxxx
Xxx Xxxx, XX 00000
(000) 000-0000
AGREED:
_____________________________________ ___________________________________
Assessment Solutions, Incorporated. Telesector Resources Group, Inc.,
(a Xxxx Atlantic company)
By: /s/ Xxx Xxxxx By: /s/ Xxxx X. Xxxxxxx
----------------------------- ---------------------------
Name: Xxx Xxxxx Name: Xxxx X. Xxxxxxx
----------------------------- ---------------------------
Title: EVP Title: Dir - Staffing Services
----------------------------- ---------------------------
Date: 1/9/98 Date: 1/7/98
----------------------------- ---------------------------
**** CONFIDENTIAL TREATMENT REQUESTED: A copy of this portion of the document
--------------------------------
has been filed separately with the Securities and Exchange Commission.
10
