CONFIDENTIAL TREATMENT REQUESTED Master Services Agreement
CONFIDENTIAL
TREATMENT REQUESTED
Client
Name:
|
|
Attention:
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Xxxxxx
Xxxx
|
Address:
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00
Xxxxxxxxx Xxxx
Xxxxxx
Xxxxx
Xxxxxx,
XX 00000
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Phone
Number:
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000.000.0000
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Fax
Number:
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000.000.0000
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Email
Address:
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xxxxxxx@xxxxxxxxxxxx.xxx
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Effective
Date:
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January
1, 2008
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This
Master Services Agreement is made as of the Effective Date between Motricity,
Inc., a Delaware corporation having its principal place of business at 000
Xxxx
Xxxxxxxxx Xxxxxx, Xxxxxx, XX 00000 (“Motricity”), and the Client identified
above.
1. Definitions
(a) Affiliate.
“Affiliate” means any entity that directly or indirectly controls, is controlled
by, or is under common control with Motricity or Client, as the case may be.
For
purposes of this definition, “control” means the power to direct the management
and policies of an entity, directly or indirectly, or the ownership of more
than
50% of the voting securities of such entity.
(b) Agreement.
“Agreement” means this Master Services Agreement and all Schedules.
(c) Client
Care Incident.
“Client
Care Incident” means any inquiry by phone or email by a wireless subscriber
concerning Client Content or Client’s use of the Motricity
Services.
(d) Client
Content.
“Client
Content” means any Content that Client makes available through or transmits via
or in connection with the Motricity Services.
(e) Content.
“Content” means applications and other content and services for mobile devices,
including but not limited to games, ringtones, wallpaper, electronic books,
music, videos, applications, and textual data (including SMS and other types
of
text messages), and also including both subscription-based and a la carte
content.
(f) Gross
Premium Messaging Revenue.
“Gross
Premium Messaging Revenue” means the total revenue from premium messages
delivered through Client’s use of the Motricity Services.
(g) Motricity
Services.
“Motricity Services” means the Motricity products and services provided to
Client hereunder as described in one or more Schedules.
(h) Net
Premium Messaging Revenue.
“Net
Premium Messaging Revenue” means the total amount received by Motricity from the
wireless carriers in respect of premium messages delivered through Client’s use
of the Motricity Services, less any amounts paid to any third party content
providers.
(i) Schedule.
“Schedule” means a mutually-executed written a description of Motricity Services
to be provided, which must include a schedule of any applicable key dates,
a
term, each party’s account managers for that schedule, a listing of any
applicable roles and responsibilities, a fee and payment schedule, and any
additional terms applicable to that Schedule.
2. Motricity
Services.
(a) General.
Motricity shall provide the Motricity Services in accordance with this Agreement
and the applicable Schedules. If there is a conflict between this Agreement
and
a Schedule, the terms of the applicable Schedule prevail with respect to that
Schedule.
(b) Technical
Requirements.
Client
shall comply with Motricity’s minimum technical and connectivity requirements
for use of the Motricity Services, which currently requires that Clients who
license Campaign Manager (i) use a Windows operating system (at least Windows
2000 or later), (ii) access Campaign Manager by means of Microsoft Internet
Explorer 6.0 or later, and (iii) users can download, install, and operate
Microsoft Windows Smart Client. Client is solely responsible for configuring
its
firewall, proxy server, or other Client network configuration in Client’s
environment so as to enable access to and use of the Campaign Manager. For
gateway aggregation services, Client is solely responsible for installing any
necessary hardware and completing the integration coding in order to properly
access Motricity’s APIs, SMPP connection, VPN, or other connectivity-related
services. Motricity shall provide comprehensive documentation and standard
technical support to assist Client in facilitating gateway connectivity, but
is
not responsible for writing any programming code or configuring software or
hardware for Client.
(c) Additional
Integrations.
Motricity shall support a single integration to Client’s systems, but may
support additional integrations (“Additional
Integrations”)
either
to Client’s systems or to a Client-designated third party’s systems, subject to
Client’s payment of the additional fees as agreed between the
parties.
(d) Client
Cooperation.
Client
acknowledges that Motricity requires certain technical information and other
cooperation from Client in order to provide the Motricity Services and meet
the
projected delivery dates. Client shall provide such information and cooperation
in a timely manner. Motricity is not responsible for any delays caused by
Client’s failure to provide such information and cooperation in a timely
manner.
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(e) Limited
Content License.
Client
hereby grants Motricity a limited, non-exclusive license to use, modify and
distribute Client Content solely to the extent necessary to provide the
Motricity Services.
(f) Short
Code Provisioning.
Motricity shall provision the Client’s SMS short code(s) with the applicable
wireless carriers and use its reasonable efforts to facilitate SMS campaign
approval and/or certification by the wireless carriers as required. Motricity
cannot guarantee that a wireless carrier will approve and/or certify any
particular campaign. Motricity shall submit to each carrier the appropriate
documentation for short code provisioning and campaign approvals within one
week
of receiving all the necessary documentation, set-up fees, and campaign
submission fees from Client.
(g) Campaign
Approvals.
Client
acknowledges that each wireless carrier may have unique requirements or
standards for the approval and/or certification of campaigns and that these
standards may change from time to time with or without notice. Motricity has
no
control over such requirements or standards or a carrier’s timing for providing
approval and/or certification of campaigns.
(h) Short
Code Leases.
Client
is responsible for securing, and paying for, its own SMS short code lease(s)
(“Short
Code Lease”)
through the Common Short Code Administration (“CSCA”) whose website is xxx.xxxxxxxxxxxx.xxx.
(i) Account
Management.
Motricity shall provide an account support team, led by a primary account
manager, to assist the Client in deployment and operation of the Motricity
Services described hereunder. Motricity shall provide this support during
Motricity’s normal business hours. If Client requires support after hours,
Client shall notify Motricity in advance. The parties shall agree in advance
in
writing to the requirements, any additional costs, and any other special
arrangements that will be needed to meet Client’s after hours support
requirements.
(j) Reporting.
Motricity shall make available to Client all of its standard reports with
respect to the applicable Motricity Services. If Client requires additional
custom or manual reporting (“Custom
Reporting”),
Client shall notify Motricity in advance. The parties shall agree in advance
in
writing to the requirements, any additional costs, and any other special
arrangements that will be needed to meet Client’s Custom Reporting
requirements.
3. Delivery
and Content of Messages
(a) Responsibility
for Content.
Client
is solely responsible for the Client Content, and Client shall not use the
Motricity Services to send any Unsuitable Content (as defined below). Client
acknowledges that each wireless carrier has the right to review and block any
or
all Client Content prior to the delivery of such content to its subscribers,
including the right to block all Content from particular subscribers. In
addition, Motricity has the right, but is under no obligation to, block any
Client Content that in its reasonable opinion would be considered by a wireless
carrier to be Unsuitable Content. Notwithstanding the foregoing, Motricity’s or
a wireless carrier’s failure to block Client Content is not an approval or other
endorsement of the suitability of such Client Content.
(b) Unsuitable
Content.
“Unsuitable Content” means any Content that is unlawful, harmful, threatening,
defamatory, obscene, harassing, private, or racially, ethically or otherwise
objectionable, that facilitates illegal activity, promotes violence or
discrimination, incorporates any materials that infringe or assist others to
infringe on any copyright, trademark, or other intellectual property rights,
or
contains or will contain any virus or computer code the purpose of which is
to
damage or interfere with the operation of any computer (including any software)
or to misappropriate private information.
(c) Solicitation;
Opt-in; Opt-out.
Client
shall not (i) transmit “spam” or distribute any other unsolicited information,
or (ii) contact wireless subscribers via other means, including telemarketing,
unless the wireless subscriber provides prior express consent. Client shall
only
send Content to wireless subscribers who have affirmatively expressed a desire
to receive such Content. Client shall provide a method for wireless subscribers
to terminate their receipt of any Content. Client shall at all times ensure
that
Client’s messaging and content campaigns and Client’s use of the Motricity
Services adheres to the then-current guidelines set forth by both the Mobile
Marketing Association (“MMA”) and all participating carriers.
(d) No
Switchover Marketing.
Client
shall not use the Motricity Services, or any wireless subscriber information
collected under this Agreement, to market to any carrier’s wireless subscribers
(as a targeted group) to attempt to persuade them to use any other wireless
carrier.
(e) Premium
Content.
Client
acknowledges that premium Content (meaning any Content for which a wireless
subscriber is required to pay an additional fee over and above standard text
messaging rates) is not available on all wireless phones, and that carriers
have
the right to impose limitations or prohibitions on certain wireless subscribers
with respect to their purchase of premium Content.
(f) Undelivered
Messages.
Client
acknowledges that (a) Motricity does not guaranty that 100% of Client Content
will be delivered by the carrier to the intended wireless subscribers; (b)
neither Motricity nor any carrier is liable to Client for any messages deleted
or not delivered, regardless of the reason for deletion or nondelivery
including, without limitation, message processing or transmission
errors.
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4. Fees
and Payment Terms.
(a) Fees
Generally.
Client
shall pay Motricity the fees in the amounts and on the due dates specified
herein and on the Schedules for the applicable Motricity Services.
(b) General
Expenses.
Client
shall reimburse Motricity for its direct out-of-pocket expenses incurred in
connection with providing the Motricity Services, provided that such expenses
(i) have been approved by the appropriate Client account manager, and (ii)
if
requested by Client, Motricity has submitted reasonable supporting documentation
for the expense.
(c) Carrier
Expenses.
Client
shall pay Motricity any additional fees charged by any wireless carrier directly
relating to Client’s use of the Motricity Services, including but not limited to
(i) Short Code set-up and provisioning, (ii) promotional content delivery (e.g.,
free ringtones), (iii) program brief fees, or (iv) technical support
(collectively, “Miscellaneous
Carrier Fees”),
and
including an administrative fee of 10%. Client acknowledges that the wireless
carriers modify the Miscellaneous Carrier Fees from time to time, including
at
times without notice to Motricity, and Motricity has no control over these
fees
or their application to Client campaigns.
(d) Payment
Terms.
Client
shall pay Motricity all fees and expenses owing hereunder or under any Schedule
within 30 days of the invoice date or, if a specific payment date is designated
in the applicable Schedule, on or before that date. Client shall pay interest
at
a rate of 1½% per month or the highest amount permitted by law, whichever is
less, on any overdue amount that is Client has not disputed in good faith by
written notice. In addition, Client shall reimburse Motricity for all reasonable
costs and expenses incurred by Motricity in connection with the collection
of
overdue amounts, including attorneys’ fees. If payments are more than 15 days
overdue, then Motricity has the right to suspend all Motricity Services on
15
days notice until the overdue amounts are paid in full.
(e) Taxes.
Client
shall pay or reimburse Motricity for all sales taxes and other taxes, however
characterized by the taxing authority, based upon the fees or other charges
under this Agreement or otherwise incurred on account of Customer’s use of the
Motricity Services, except for any taxes based upon Motricity’s net
income.
5. Term
and Termination
(a) Term.
This
Agreement commences on the Effective Date and
will
continue in effect until terminated as provided below.
(b) Termination
after Completion of Schedules.
Either
party has the right to terminate this Agreement on 30 days written notice if
there are no Schedules then in effect. This Agreement automatically terminates
if no Schedules have been in effect for one entire year.
(c) Termination
for Cause.
Either
party has the right to terminate this Agreement immediately by written
notice:
(i) if
the
other party has committed a material breach of its obligations under this
Agreement and has failed to cure such breach (or, if such breach is not
reasonably curable within 30 days, has failed to begin and continue to work
diligently and in good faith to cure such breach) within 30 days of notice
by
the other party of such breach; or
(ii) upon
the
institution of bankruptcy or state law insolvency proceedings against a party,
if such proceedings are not dismissed within 30 days of
commencement.
6. Indemnification.
(a) Generally.
Each
party (an “Indemnifying Party”) shall defend, indemnify and hold harmless the
other party (an “Indemnified Party”) from and against any third party action,
claim or suit brought against the Indemnified Party arising out of, or in any
way connected to, any allegation of (i) breach by the Indemnifying Party of
its
obligations hereunder or (ii) any gross negligence or willful misconduct of
the
Indemnifying Party. Each Indemnified Party shall (a) promptly notify the
Indemnifying Party of any third party claim subject to indemnification
hereunder, (b) give the Indemnifying Party the right to control and direct
the
preparation, defense and settlement of any such claim and (c) give full
cooperation to the Indemnifying Party for the defense of same. The Indemnified
Party may participate in such defense at such party's own expense. The
Indemnifying Party is not liable for any amounts paid in settlement of any
claim
or litigation covered by this Paragraph if such settlement is effected without
the consent of the Indemnifying Party, which consent shall not be unreasonably
withheld.
(b) Intellectual
Property.
Subject
to the foregoing, each party shall indemnify and the other party harmless
against any third party claims for damages, costs and expenses (including
reasonable attorneys’ fees), and court awards arising from (i) in the case of
Motricity, the infringement by the Motricity Services, and (ii) in the case
of
Client, the infringement by any Client Content of any intellectual property
right of any third party, except where, the case of the Motricity Services,
such
infringement is caused by Client’s unauthorized modification of the Motricity
Services or unauthorized combination of the Motricity Services with third party
products or services where the Motricity Services would not have been infringing
without such modification or combination. If the Motricity Services become,
or
if Motricity reasonably believes they may become, the subject of any claim
for
infringement or are adjudicatively determined to infringe, then Motricity may,
at its option and expense, either (i) procure for Client the right to continue
to use the Motricity Services or (ii) replace or modify the Motricity Services
with other suitable and reasonably equivalent services, so that the Motricity
Services noninfringing. If neither (i) nor (ii) are reasonably possible on
commercially reasonable terms as determined by Motricity in its reasonable
discretion, then either party may terminate this Agreement.
7. Disclaimers
(a) Disclaimer
of Warranties.
EXCEPT
AS EXPRESSLY PROVIDED ELSEWHERE HEREIN, MOTRICITY DISCLAIMS ANY REPRESENTATIONS
OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THE CONTENT
OR
SERVICES PROVIDED TO CLIENT HEREUNDER OR THE FUNCTIONALITY, PERFORMANCE OR
RESULTS OF USE THEREOF. WITHOUT LIMITING THE FOREGOING, MOTRICITY DISCLAIMS
ANY
WARRANTY THAT THE CONTENT OR SERVICES PROVIDED TO CLIENT HEREUNDER OR THE
OPERATION THEREOF ARE OR WILL BE ACCURATE, ERROR-FREE OR UNINTERRUPTED.
MOTRICITY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING WITHOUT
LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY, NON-INFRINGEMENT, FITNESS
FOR ANY PARTICULAR PURPOSE OR ARISING BY USAGE OF TRADE, COURSE OF DEALING
OR
COURSE OF PERFORMANCE.
(b) Disclaimer
of Consequential Damages.
NEITHER
PARTY HAS ANY LIABILITY WITH RESPECT TO ITS OBLIGATIONS UNDER THIS AGREEMENT
OR
OTHERWISE FOR CONSEQUENTIAL, EXEMPLARY, SPECIAL, INCIDENTAL, OR PUNITIVE DAMAGES
EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES.
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(c) Limitation
of Liability.
EXCEPT
FOR (i) ANY CLAIMS SUBJECT TO INDEMNIFICATION HEREUNDER, (ii) ANY CLAIMS FOR
DIRECT DAMAGES TO REAL OR TANGIBLE PERSONAL PROPERTY OR DEATH OR BODILY INJURY
PROXIMATELY CAUSED BY A PARTY’S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT, (iii)
EACH PARTY’S TOTAL, AGGREGATE LIABILITY TO THE OTHER FOR ANY REASON AND UPON ANY
CAUSE OF ACTION INCLUDING WITHOUT LIMITATION, BREACH OF CONTRACT, NEGLIGENCE,
STRICT LIABILITY, MISREPRESENTATIONS, AND OTHER TORTS, IS LIMITED TO ALL REVENUE
SHARE AMOUNTS PAID TO CLIENT BY MOTRICITY IN RESPECT OF THE CONTENT AND SERVICES
DURING THE ONE YEAR IMMEDIATELY PRECEDING THE EVENTS GIVING RISE TO THE
LIABLITY.
8. General
(a) Compliance
with Laws.
Each
party is responsible for complying with all laws and regulations applicable
to
its obligations hereunder, including but not limited to any privacy laws and
any
laws concerning unsolicited communications.
(b) Confidentiality.
Each
party shall keep confidential, and not use for any purpose detrimental to the
disclosing party, any non-public information disclosed by the other party,
including, but not limited to, the terms of this Agreement and any non-public
technical information relating to the Services provided hereunder.
(c) Force
Majeure.
“Force
Majeure Event”
means
any act or event that (a) prevents a party (the “Nonperforming
Party”)
from
performing its obligations or satisfying a condition to the other party’s (the
“Performing
Party”)
obligations under this Agreement, (b) is beyond the reasonable control of and
not the fault of the Nonperforming Party, and (c) the Nonperforming Party has
not, through commercially reasonable efforts, been able to avoid or overcome.
“Force Majeure Event” does not include economic hardship, changes in market
conditions, and insufficiency of funds. If a Force Majeure Event occurs, the
Nonperforming Party is excused from the performance thereby prevented and from
satisfying any conditions precedent to the Performing Party’s performance that
cannot be satisfied, in each case to the extent limited or prevented by the
Force Majeure Event. When the Nonperforming Party is able to resume its
performance or satisfy the conditions precedent to the other party’s
obligations, the Nonperforming Party shall immediately resume performance under
this Agreement. The relief offered by this paragraph is the exclusive remedy
available to the Performing Party with respect to a Force Majeure
Event.
(d) Approvals.
All
references to a party having a right of approval include an implied obligation
on the part of the approving party not to unreasonably withhold or delay its
approval.
(e) Publicity.
Motricity has the right to use Client’s name in a press release and to use
Client’s logo only for the purpose of communicating that the Client is a
customer of Motricity. Client shall not use the names of any wireless carriers
in association with the Motricity Services without first obtaining Motricity’s
prior written consent.
(f) Assignment.
Neither
party may assign any of its rights under this Agreement, except with the prior
written consent of the other party, except that either party may assign this
Agreement to an affiliate or in connection with a change of control transaction,
provided that the acquirer has agreed in writing to comply with and be bound
by
all of the acquiree’s obligations hereunder. Any purported assignment of rights
in violation of this Section is void.
(g) Governing
Law; Venue.
The
laws of the State of North Carolina (without giving effect to its conflict
of
laws principles) govern all matters arising out of or relating to this Agreement
and the transactions it contemplates, including, without limitation, its
interpretation, construction, performance, and enforcement. The parties
expressly agree that neither the Uniform Computer Information Transactions
Act,
or any state’s version thereof, nor the United Nations Convention on Contracts
for the International Sale of Goods apply to this Agreement. Except as set
forth
in the following paragraph, any claims or actions regarding or arising out
of
this Agreement must be brought exclusively in a court of competent jurisdiction
sitting in Raleigh, North Carolina, and each party to this Agreement submits
to
the jurisdiction of such courts for the purposes of all legal actions and
proceedings arising out of or relating to this Agreement. Each party waives,
to
the fullest extent permitted by law, any objection that it may now or later
have
to (i) the laying of venue of any legal action or proceeding arising out of
or
relating to this Agreement brought in any state or federal court sitting in
Raleigh North Carolina; and (ii) any claim that any action or proceeding brought
in any such court has been brought in an inconvenient forum.
(h) Arbitration.
Any
controversy or claim arising out of or relating to this Agreement, or any breach
thereof, must be resolved by confidential binding arbitration in Raleigh, North
Carolina in accordance with the Commercial Arbitration Rules of the American
Arbitration Association (including, where applicable, the Supplementary
Procedures for International Commercial Arbitration), and judgment upon the
award rendered by the arbitrator may be entered in any court having jurisdiction
thereof. Either party may, without inconsistency with this agreement to
arbitrate, seek from a court any provisional remedy that may be necessary to
protect trademarks, copyrights, or other rights or property pending the
establishment of the arbitral tribunal or its determination of the merits of
the
controversy. The parties agree that the arbitrator has the power to award all
costs of the arbitration, including reasonable attorneys fees and expenses,
to
the prevailing party.
(i) Independent
Relationship.
The
relationship between the parties is that of an independent contractor. Nothing
in this Agreement shall be deemed to create an employer/employee,
principal/agent, partnership or joint venture relationship. Neither party shall
have the authority to enter into any contract on behalf of the other party
without that party’s express written consent. Neither party shall make any
representation or incur any obligation in the name of or on behalf of the other
party. Nothing in this Agreement shall be construed as or constitute an
appointment of either party as the agent for the other.
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(j) Notices.
Each
party giving or making any notice, request, demand or other communication (each,
a “Notice”) pursuant to this Agreement must give the Notice in writing and use
one of the following methods of delivery, each of which for purposes of this
Agreement is a writing: personal delivery, registered or certified U.S. Mail
(in
each case, return receipt requested and postage prepaid), or nationally
recognized overnight courier (with all fees prepaid). Any party giving a Notice
must address the Notice to the appropriate person at the receiving party (the
“Addressee”) at the address listed on the signature page of this Agreement or to
another Addressee or another address as designated by a party in a Notice
pursuant to this Section. Except as provided elsewhere in this Agreement, a
Notice is effective only if the party giving the Notice has complied with this
paragraph.
(k) Entire
Agreement.
This
Agreement constitutes the final and complete agreement between the parties
with
respect to the matters contained herein. All prior and contemporaneous
negotiations and agreements between the parties on the matters contained in
this
Agreement are expressly merged into and superseded by this Agreement. The
provisions of this Agreement cannot be explained, supplemented or qualified
through evidence of trade usage or a prior course of dealings.
(l) Amendments.
The
parties can amend this Agreement only by a written agreement of the parties
that
identifies itself as an amendment to this Agreement.
(m) Survival
of Certain Provisions.
Each
party hereto covenants and agrees that the provisions in Sections 6,
7,
and
8,
in
addition to any other provision that, by its terms, is intended to survive
the
expiration or termination of this Agreement, will survive the expiration or
termination of this Agreement.
The
parties are signing this Master Services Agreement on the date stated in the
introductory clause.
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CONFIDENTIAL
TREATMENT REQUESTED
MESSAGING
GATEWAY AND CAMPAIGN MANAGER SERVICES SCHEDULE
Client
Name:
|
|
Effective
Date:
|
January
1, 2008
|
This
Messaging Gateway Services Schedule is a Schedule to that certain Master
Services Agreement dated as of January 1, 2008 between Motricity and the Client
identified above, and is made as of the Effective Date. Capitalized terms used
and not defined herein have the meaning set forth in the Master Services
Agreement.
1. Scope
of Work.
Pursuant to this Schedule, Motricity shall provide the Content delivery and
billing gateway Service and the Motricity Campaign Manager Service solely for
use by the Client identified above, including, in each case, connections with
applicable U.S. wireless carriers for bi-directional mobile content delivery
and
integration for direct billing via premium SMS. Motricity shall provide the
Service in accordance with the Service Level Agreement attached hereto as
Exhibit
3.
2. Technical
Support.
Motricity shall provide Client with reasonable assistance, if applicable, in
connecting to the Motricity Gateway and with on-going support, if applicable,
for the Motricity Gateway and associated APIs.
3. Timing.
Motricity shall provide technical configurations and account login (consisting
of a unique user name and password) upon execution of this Schedule and receipt
of all applicable Set-Up Fees and first applicable license fee payments, if
applicable.
4. Fees.
(a) Non-Premium
Message Fees.
For
each non-premium message sent or received, whether mobile-originated (“MO”) or
mobile-terminated (“MT”), by Client during each calendar month, Client shall pay
Motricity a per-message fee of $***, except that, for each $1.00 of Gross
Premium Messaging Revenue, Motricity shall give Client *** free non-premium
MO
or MT messages.
(b) Premium
Messaging Revenue Share.
For premium messages that Client delivers hereunder, Client shall pay Motricity
a percentage of Net Premium Messaging Revenue equal to ***%. For any month
for
which Motricity’s share of Net Premium Messaging Revenue does not exceed $***,
the percentage will automatically increase to ***% for that month.
(c) Monthly
Minimum Fees.
Motricity’s share of Net Premium Messaging Revenue must be at least $*** each
month, less any service level credits applied pursuant to the Service Level
Agreement. For any month in which Motricity’s share falls below that threshold,
Client shall pay Motricity the shortfall amount.
(d) Short
Code Lease Administration Fees.
If
Client requests that Motricity secure a Short Code Lease on Client’s behalf,
Client shall reimburse Motricity for the direct costs associated with the Short
Code Lease, and Client shall pay Motricity an additional fee of 10% of that
direct cost in consideration of Motricity’s agreement to procure, setup,
administer, and maintain Client short code(s). Unless Client notifies Motricity
in writing at least 60 days prior to the applicable Short Code Lease renewal
date, Motricity shall continue to renew and manage the Short Code Leases on
Client’s behalf for the duration of the applicable Schedules, subject to
Client’s payment of the fees and expenses described above.
(e) Customer
Service Fees.
For
each Client Care Incident, Client shall pay to Motricity a fee of $10.00 (the
“Customer
Service Fee”).
Motricity shall send Client an invoice at the end of each calendar month for
the
Customer Service Fees incurred in such calendar month. However, Motricity shall
waive this Customer Service Fee for the first 25 Client Care Incidents in each
calendar month.
(f) Promotional
or Free Content Fees.
If
Client offers any binary Content (e.g. wallpaper, ring tones, etc.) through
the
Services for free or on a promotional basis, where there would otherwise be
a
premium content charge to the wireless subscriber for that Content, then Client
shall pay Motricity a fee of $0.25 per download, plus any associated fees
charged by the wireless carriers for such free or promotional
Content.
(g) Monthly
Statements for Content Fees.
Motricity shall deliver monthly statements, based upon its records to Client,
indicating the traffic volume (number of MO and MT messages) for the preceding
month along with an invoice for any fees owed and a statement of Client’s share
of any Net Premium Messaging Revenue. Generally, Motricity receives statements
from the carriers 45 - 90 days after the month in which the traffic was
generated. In the event of a dispute, the carrier statements and payments
received from the carriers are used to determine the final traffic
volume.
(h) Standard
Payment Terms.
Motricity shall pay Client (or shall apply to outstanding invoices, if any)
the
Client’s share of Net Premium Messaging Revenue within 30 days of Motricity
receiving the corresponding payment from the carriers; provided, however, that
if the total amount owed to Client is less than $500, Motricity shall carry
that
amount over to the following month.
***
Terms
represented by this symbol are considered confidential. These confidential
terms have been omitted pursuant to a Confidential Treatment Request
filed with the Securities and Exchange Commission (“SEC”) and have been
filed
separately with the SEC.
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(i) Advance
Payment Terms.
If
Client and Motricity mutually agree, Motricity shall pay Client an advance
payment of Client’s share of Net Premium Messaging Revenue (“Advance Payment”),
subject to the terms and conditions set forth on Exhibit
1
to this
Schedule. The parties shall in good faith negotiate with Silicon Valley Bank
to
provide a first security interest to Client in the underlying receivables
related to Client’s account. In the event that the security interest is
achieved, the advance payment program will cease. In the event the security
interest is no longer in place other than on account of the Client
terminating the securitization agreement,
and
Motricity has not instituted a comparable arrangement with another
bank within 60 days, then Client has the right to terminate this
Agreement on 30 days prior written notice, which notice must be delivered to
Motricity within 15 days following the end of that 60 day period. In addition,
Client may, until a comparable arrangement has been instituted, reinstate
the Advance Payment program on 5 days prior written notice to
Motricity.
(j) Annual
License Fee for Campaign Manager.
Client
shall pay Motricity an annual license fee of $***, payable in 4 equal quarterly
installments at the beginning of each quarter, commencing on the Effective
Date.
5. Carrier
Look-up Service.
(a) Scope.
Pursuant to this Schedule, Motricity shall also provide the carrier look-up
service. The carrier look-up service is a solution to access and query a
database by mobile phone number to determine the wireless carrier which is
associated with that number (necessitated by Wireless Number Portability in
the
United States) for the purposes of wireless message routing. The Carrier Look-up
Service only provides information about U.S.-based carriers who are part of
the
North American Number Portability Administration Center. As such, the service
as
defined and priced only provides carrier look-up support for messages destined
for domestic (United States based) mobile phone subscribers.
(b) Traffic
Forecasts.
If
requested by Motricity, Client shall provide Motricity with a written good-faith
traffic forecast every 60 days. Each forecast must include total expected
monthly query volume, and peak hour query volume.
(c) No
Resale.
The
Carrier Look-up Service is for use by the Client only, solely for Client’s
internal business purposes in connection with Motricity Services being provided
under this Schedule and the Master Agreement. Client shall not under any
circumstance offer the Carrier Look-up Service for resale to any third party,
including by way of a service bureau.
(d) Transaction
Fees.
Client
shall pay Motricity a transaction fee for the Carrier Look-up Service in
accordance with one of the three options indicated below. In each case, Client
shall pay Motricity a transaction fee for the Carrier Look-up Service equal
to
the greater of (i) $*** minimum monthly commitment, and (ii) the total
Transaction Fees determined by multiplying the total number of queries per
month
by the Per Query Fee of $***. For clarification, a query containing multiple
telephone numbers will be considered multiple queries, according to the number
of telephone numbers being looked up.
(e) Disclaimer.
CLIENT
UNDERSTANDS AND ACKNOWLEGES THAT MOTRICITY DOES NOT MAINTAIN THE CARRIER LOOK-UP
SERVICE DATABASE AND THEREFORE CANNOT MAKE ANY GUARANTEES AS TO THE AVAILABILITY
OR RELIABILITY OF THE SERVICE OR THE ACCURACY OF THE INFORMATION OBTAINED BY
THE
SERVICE AND MOTRICITY IS NOT LIABLE IN ANY WAY IN CONNECTION WITH CLIENT’S USE
OF THE CARRIER LOOK-UP SERVICE.
6. Professional
Services.
Client
may request enhancements to Motricity’s platforms or products such as reports,
features, customizations or other services not listed above. These requests
may
include custom features development, system enhancements (API, Reporting, etc)
or other changes. When Client makes a request, the Motricity Account Manager
will work with the Motricity Professional Services organization to evaluate
the
request. If both parties agree to move forward based on the initial evaluation,
Motricity will prepare a Statement of Work (“SOW”) documenting the requested
work, and once signed, the work will be scheduled and performed. Client shall
pay 50% upon the execution of SOW, and the balance upon acceptance of the
deliverables in accordance with Motricity’s acceptance testing procedures to be
specified in the SOW. The following table outlines the professional services
rates that will apply for any requested work.
Function
|
Rate/Hour
|
|||
Project
/ Program Management
|
$
|
200
|
||
Engineering
Services
|
$
|
200
|
||
Quality
Assurance Services
|
$
|
130
|
||
Production/Operations
Support
|
$
|
175
|
***
Terms
represented by this symbol are considered confidential. These confidential
terms have been omitted pursuant to a Confidential Treatment Request filed
with
the Securities and Exchange Commission (“SEC”) and have been filed separately
with the SEC.
-
7 -
7. Contacts.
MOTRICITY
|
|||
Agreement-Related
|
Account
Management
&
Support
|
Finance
& Billing
|
|
1st
Level Contact
|
Xxxxx
Xxxxxxx
Tel:
(000) 000-0000
Mobile:
(000) 000-0000
Xxxxx.xxxxxxx@xxxxxxxxx.xxx
|
Xxxx
Xxxxxx
Account
Manager
Tel:
(000)-000-0000
Mobile :
Xxxx.Xxxxxx@xxxxxxxxx.xxx
|
Xxxxxxx
Xxxxxxxx-Xxxxx
Settlements
Analyst
Tel:
(919) 287-7400 ext. 7459
Xxxxxxx
Xxxxxxxx-Xxxxx@Xxxxxxxxx.xxx
|
CLIENT
|
|||
Agreement-Related
|
Account
Management
&
Support
|
Finance
& Billing
|
|
1st
Level Contact
|
Name:
Xxx Xxxxxxx
Title:
COO
Tel:
000.000.0000x000
Mobile:
000.000.0000
Fax:
000.000.0000
Email:
xxxx@xxxxxxxxxxxx.xxx
|
Name:
Xxxx Xxxxx
Title:
Director of Messaging & Billing Operations
Tel:
000.000.0000
Mobile:
000.000.0000
Email:
xxxxx@xxxxxxxxxxxx.xxx
|
Name:
Xxxxxx Xxxxxxxxx
Title:
Director of Strategic Planning & Analytics
Tel:
000.000.0000x000
Mobile:
000-000-0000
Fax:
000.000.0000
Email:
Xxxxxx@xxxxxxxxxxxx.xxx
|
8. Term
of this Schedule.
The
initial Term of this Schedule is 2 years commencing on the Schedule Effective
date, and automatically renews for additional one year terms, unless either
party indicates their intent not to renew by providing the other party at least
30 days prior written notice before the end of the then current
Term.
The
parties have executed this Messaging Gateway Services Schedule effective as
of
the Effective Date.
Motricity,
Inc.
|
||||
By:
|
By:
|
|||
Name:
|
Name:
|
|||
Title:
|
Title:
|
-
8 -
CONFIDENTIAL
TREATMENT REQUESTED
EXHIBIT
1 TO MOTRICITY GATEWAY SERVICES SCHEDULE
ADVANCED
PAYMENT TERMS
1. Election.
For
each calendar month, Client may elect to receive Advance Payment provided that
such election is made in a signed writing received by Motricity at least 30
days
prior to the commencement of such quarter. The election made for a calendar
month renews automatically for each subsequent month unless a signed writing
rescinding such election is received by Motricity prior to the commencement
of
the month (“Election
Period”).
2. Determination.
The
Advance Payment amount must be determined solely in accordance with Motricity’s
billing transaction report. It is understood by Client that there may be
inconsistencies between Motricity’s billing reports and Client’s billing
reports, but for the purposes of this Section, Motricity’s billing transaction
reports are deemed accurate and final.
3. Monthly
Advance.
For
each calendar month during the Election Period, Motricity shall advance to
Client ***% of the Client’s share of Net Premium Messaging Revenue as if
Motricity had received such payment from the applicable carrier (the
“Monthly
Advance”),
net
of the Motricity Fee, as defined below (the “Net
Advance”).
Such
Net Advance shall be paid within fifteen (15) or thirty (30) days of the end
of
such applicable month as designated by Client. Further, the Monthly Advance
is
subject to a limit of $***.
4. Holdback
Amount. If
Motricity makes any Advance Payments to Client, then each month, Motricity
shall
holdback ***% (or a greater amount if the maximum Monthly Advance is paid)
of
the Client’s share of Net Premium Messaging Revenue generated during the
preceding month (“Holdback Amount”). Motricity shall pay the Holdback Amount,
subject to adjustment based upon actual carrier receipts, within 30 days of
the
end of the month in which it receives such payment from the
carriers.
5. Motricity
Fee.
In
consideration for providing the Monthly Advance as set forth herein, Motricity
shall retain, as a fee, ***% of the aggregate Monthly Advance and such fee
shall
be deducted from the Monthly Advance to be made by Motricity (the “Motricity
Fee”).
6. Right
to Offset.
The
Parties agree that in the event that any of the applicable carriers hold back
any fees or levy a charge back or an adjustment to Motricity related to Net
Premium Messaging Revenue (“Adjustment”) and Motricity has paid Client the
Monthly Advance, then Motricity may offset against any future amounts owed
by
Motricity to Client by the amount of any such Adjustment. In addition, the
parties acknowledge that if Motricity has made a payment hereunder and Motricity
is subsequently charged an Adjustment by a carrier related to such payment
and
the amount of such Adjustment is greater than the amounts owed by Motricity
to
Client, then Motricity may in its sole discretion elect to require Client to
refund the portion on such payment which can not be fully offset as described
above. Client shall make such refund payment within 30 days of such
request.
***
Terms
represented by this symbol are considered confidential. These confidential
terms have been omitted pursuant to a Confidential Treatment Request
filed with the Securities and Exchange Commission (“SEC”) and have been
filed
separately with the SEC.
-
9 -
EXHIBIT
2 TO MOTRICITY GATEWAY SERVICES SCHEDULE
PACKAGE
DESCRIPTIONS
Definition
of Products and Services:
Messaging
Gateway
|
General
Overview
-
The Messaging Gateway provides nation-wide mobile content delivery
to
millions of consumers through its relationship with all the major
wireless
carriers in the U.S. This includes a connection for bi-directional
mobile
content delivery and integration for direct billing via Premium
SMS.
Customers may choose to connect to Motricity’s gateway through one of two
protocols, Short Messaging Peer to Peer (SMPP) v3.4, Hypertext
Transfer
Protocol (HTTP).
|
Campaign
Manager
|
Subscription
Registration System - Enables
a customer to create and manager groups of subscribers. The system
will
allow the addition and deletion of subscribers to specific categories.
Included in the subscriber management is the ability to set and xxxx
users
on a 30 day cycle for service associated with each subscription.
|
Alerting
-
Enables a customer to create and schedule the delivery of an MT SMS
message to be sent to a registered subscriber or group of subscribers.
Both standard and premium billing are supported.
|
Polling
- Enables
a customer to create and schedule a poll to run for a pre-determined
amount of time. The poll will allow users to respond back with their
choice and the results will be aggregated together. Both standard
and
premium billing is supported.
|
Trivia
-
Enables a customer to create and schedule a trivia game to run for
a
pre-determined amount of time. Users may respond to the trivia question
and will be notified if their answer is correct or incorrect. Both
standard and premium billing is supported.
|
Profiling
-
Enables the creation of a profile for the ability to group subscribers.
The groupings are created by adding categories to the profile. Subscribers
who are registered for that profile will be added into the profile
to
receive content targeted to them.
|
MO
Keyword Registration - Enables
the creation of logic to allow a subscriber to text in a specific
message
and be registered into the subscription management system.
|
Application
Programming Interfaces
|
Subscriber
API
-
The Subscriber API exposes the functionality of the subscription
management system and enables the creation, deletion, or update of
subscriber data.
|
Content
API
-
The Content API supports the delivery of both ringtones and graphics
to
one or more users. Both standard and premium rate billing is supported.
|
Messaging
API - The
Messaging API provides the ability for a customer to send and receive
an
SMPP message to or from a specific MSISDIN via HHTP.
|
Event
Notifications -
These
event notifications are designed to notify customers via HTTP of
the
following events:
· Notification
will be posted upon the activation of a subscriber in the Subscription
Registration System.
· Notification
will be posted upon the deactivation of a subscriber in the Subscription
Registration System.
· Notifications
will be posted upon the failure or refund of a billing transaction
for
carriers who support real-time billing information.
|
Custom
External Notifications - Our
External Notification System allows the development of custom plug-ins
for
various events that are generated by our system or the carrier
systems.
|
-
10 -
Wireless
Messaging Routing Service (Carrier Look-up
API)
|
General
Overview
-
WMRS allows our clients to use an http post or soap/xml web service
to
determine the correct mobile operator for a given phone number. This
service has been fully integrated into our existing APIs so that
it can be
used inline with other API calls, minimizing the overhead. It is
also available through a separate API call which will simply return
the
operator without performing any additional
action.
|
Billing
|
Retry
Billing - Enables
a further billing attempt for failed billing transactions which
are not
permanent failures. The service, which is managed by Motricity,
is based
on the logic supported by individual carrier and may change from
time to
time. This service will also unsubscribe registered users in the
Subscription Registration Logic if the resubmission of the billing
is not
successful.
|
-
11 -
EXHIBIT
3 TO MOTRICITY GATEWAY SERVICES SCHEDULE
SERVICE
LEVEL AGREEMENT
1.0 |
Motricity
shall use commercially reasonable efforts to provide Customer with
Gateway
Availability (defined below) and Subscriber Provisioning (defined
below).
|
2.0 |
Motricity
may, from time to time, schedule planned maintenance or may require
an
emergency maintenance window (“Planned Maintenance”). Motricity will
provide Client at least two (2) days advance notice of any Planned
Maintenance, except for emergency
maintenance
|
3.0 |
In
the event of Downtime (defined below) in any given calendar month,
Motricity shall provide a reduction to the Customer monthly minimum
to be
calculated as follows:
|
Motricity
shall provide Customer a reduction of the monthly minimum fee equivalent to
$***
for each hour during the downtime for each incident, subject to a maximum
reduction not to exceed $***. The availability of the reduction of the
monthly minimum fee is contingent upon Client having opened a trouble ticket
with Motricity’s service center within two (2) hours after the particular
incident of Downtime occurs. Notwithstanding any other provision of this
Agreement, a Reduction of the monthly minimum fee shall be Client’s sole and
entire remedy for any downtime arising under this Agreement. Customer is
restricted to one Downtime reduction within a 24 hour period.
Example:
If the Motricity Gateway were unavailable for *** consecutive hours the monthly
minimum reduction for that month would be $***.
4.0 |
“Downtime”
means the period of time greater than *** consecutive hours affecting
Gateway Availability or Subscriber Service Availability such that
Customer
cannot use the Service for normal business purposes or operations.
Availability does not include periods of time during which the Service
is
unavailable as a result of (a) Motricity’s Planned Maintenance, (b) the
acts, negligence or willful misconduct of Customer or Customers employees,
agents, vendors, contractors or other representatives, (c) events
of force
majeure (as set forth in the Agreement), or (d) failures caused by
links,
facilities or equipment not maintained or provisioned by Motricity.
|
5.0 |
“Gateway
Availability” - Motricity Gateway will be available to receive or deliver
messages to and from all major carriers (ATT, Verizon, Alltel, Sprint,
and
T-Mobile) and to customer’s system. This does not include failures caused
by carrier links, facilities or equipment not maintained or provisioned
by
Motricity.
|
6.0 |
“Subscriber
Service Availability” - Motricity subscriber Application Programming
Interfaces will respond within ***for the following calls:
|
· |
Get
Subscriber
|
· |
Create
Subscriber
|
· |
Send
Optin
|
7.0 |
Any
problem experienced by Client with the Services shall be reported
to
Motricity. Should Client plan to have an interruption within its
own
network or facilities, Client shall promptly notify
Motricity.
|
***
Terms
represented by this symbol are considered confidential. These confidential
terms have been omitted pursuant to a Confidential Treatment Request filed
with
the Securities and Exchange Commission (“SEC”) and have been filed separately
with the SEC.
-
12 -
All
Downtime issues should be called into the NOC: 000-000-0000. All other severity
levels may either be called in or submitted to our trouble ticket system via
e-mail (Xxx@xxxxxxxxx.xxx)
8.0 |
Motricity’s
Network Operations Center (NOC) will coordinate incident isolation,
testing and repair work within Motricity and all third party systems
that
are within the Motricity’s control. During the incident isolation and
troubleshooting process, Motricity’s NOC will communicate incident
resolution progress to Client
|
9.0 |
Motricity’s
obligations under this SLA are only to Client, not to Client’s customers
or end users. In the event of a service impairing event Motricity
will
communicate only with Client unless Motricity agrees otherwise. Client’s
customers and end users may not report service events directly to
Motricity.
|
10.0 |
Service
level credits in accordance with this SLA are Client’s sole and exclusive
remedy for any Downtime.
|
-
13 -