EXHIBIT 10.24
COMDISCO BUSINESS CONTINUITY
SERVICES MASTER AGREEMENT
This Master Agreement is dated October 15, 1997 by and between COMDISCO, INC.
("COMDISCO" or ) with offices at 0000 Xxxxx Xxxxx Xxxx, Xxxxxxxx, Xxxxxxxx 00000
and
TRINITECH SYSTEMS, INC.
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("Customer") with offices at 000 XXXXXX XXXXXX
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XXXXXXXX, XX 00000
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Each party acknowledges that it has read this Master Agreement, understands it,
and agrees to be bound by its terms and conditions.
MASTER AGREEMENT AND SCHEDULES
Comdisco will provide business community Services under the terms and conditions
of this Master Agreement and its Schedules. The parties can enter into a
Schedule for the following types of Services:
1. Backup Capability
2. Continuous Availability Services ("CAS")
3. Telecommunication Services
4. Professional Services
Each Schedule contains the specific terms and conditions for the business
continuity Services provided by Comdisco. If there is a conflict between any
Schedule and this Master Agreement, the terms of the Schedule will govern. THIS
AGREEMENT IS GOVERNED BY THE LAWS OF THE STATE OF ILLINOIS WITH REGARD TO ITS
CONFLICT OF LAW PROVISIONS. Certain capitalized terms used in this Master
Agreement are defined in Section 11.
COMDISCO DISASTER RECOVERY TRINITECH SYSTEMS, INC.
SERVICES, a division of ---------------------------------------
Comdisco, Inc. Customer
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Xxxxx X. Xxxxxxx
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By: /s/ Xxxxxx X. Xxxxxx By: /s/ Xxxxx X. Xxxxxxx
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Title: Vice President Title: V.P. Hardware Technology
TERMS AND CONDITIONS
SECTION 1. BUSINESS CONTINUITY SERVICES
If designated in a signed Schedule between the parties, Comdisco will provide
the following Services to assist Customer in preparing for and recovering from a
Disaster at the Customer Facility.
1.1 BACKUP CAPABILITY. During a Disaster at the Customer Facility, Comdisco will
provide Customer with access to the Backup Capability and Recovery Center.
Customer will notify Comdisco via the Comdisco Disaster Notification Hot Line if
a Disaster occurs at the Customer Facility. Comdisco will ask Customer's
personnel to provide Customer's assigned authorization code. Immediately after
receipt of the Disaster notification and authorization code, Comdisco will begin
preparation of the Backup Capability for access by Customer.
1.2 CONTINUOUS AVAILABILITY SERVICES. Comdisco provides the following CAS
Services for Customers: 1) Transaction Protection Services (Electronic Vaulting,
Remote Journaling, Data Shadowing); 2) Standby Services (Standby Processing,
Standby Data); and 3) Facility Management Services. Comdisco will provide
Customer with the CAS Services described in the Schedule with the equipment and
software and at the CAS Facility listed in the Schedule. If Customer declares a
Disaster, in accordance with Section 1.1, Comdisco will provide Customer with
prompt access to Customer's data and equipment, if any, stored at the CAS
Facility.
1.3 TELECOMMUNICATION SERVICES. Comdisco will provde Customer with the
networking capability and telecommunications equipment described in a Schedule
to connect the Backup Capability or CAS Service to Customer's designated
site(s).
1.4 TEST TIME. During each contract year, Customer will have the number of hours
of Test Time listed in each Schedule. Comdisco may reschedule Test Time due to
the receipt of a Disaster notification from another Subscription Holder.
1.5 COMDISCO-OWNED EQUIPMENT AT CUSTOMER LOCATION. Upon Disaster declaration,
Comdisco will ship the equipment designated as "Shipped Equipment" or "Mobile
Cluster Equipment" in a Schedule to a location within the United States
designated by Customer within the timeframe designated in the Schedule, or if
not designated, then within a commercially reasonable time frame. Customer will
pay all costs associated with shipping the equipment to and from the Customer
location and assumes all risk of loss for the equipment. Customer will pay the
daily Usage Fee indicated in the Schedule, or if none is indicated, a mutually
agreed-upon daily Usage Fee, for the equipment while at the Customer location.
Customer will de-install and return the equipment to Comdisco's designated
location when its use is completed.
1.6 CUSTOMER-OWNED EQUIPMENT AT COMDISCO LOCATION. Comdisco will store the
Customer-Owned Equipment indicated in a Schedule at the Recovery Center or CAS
Facility, as applicable. Customer will pay the storage fee set forth in the
Schedule and all costs associated with shipping the Customer-Owned Equipment to
and from the Comdisco location. Also, Customer retains responsibility for all
maintenance costs and risk of loss for the Customer-Owned Equipment.
1.7 PROFESSIONAL SERVICES. Comdisco will provide the Professional Services and
deliverables as described in a Schedule.
SECTION 2. FEES
2.1 SERVICE FEES. Beginning on the Commencement Date, Customer will pay the
monthly Service Fees stated in the Schedule on the first of each month of the
Term as specified in the invoice for the Service. Customer will pay the
Professional Service Fees as specified in the Schedule.
2.2 DISASTER NOTIFICATION FEE. Customer will pay the Disaster Notification Fee
stated in a Schedule, if possible, within twenty-four (24) hours, but no later
than seven (7) days, after Disaster notification.
2.3 USAGE FEES. Customer agrees to pay Comdisco the Usage Fees stated in
a Schedule for use of the Backup Capability during a Disaster.
2.4 EXPENSES. Customer will reimburse Comdisco within thirty (30) days from the
receipt of invoice for the cost of any additional goods or services provided to
Customer during its use of the Backup Capability. For Professional Services,
Customer will reimburse Comdisco for expenses, including travel, maintenance,
report production and administrative support.
2.5 FEE INCREASE. Any increase in a Service Fee will be limited by Comdisco to a
maximum of six percent (6%) per year per Schedule. Increases are effective on
the annual anniversary of the Commencement Date of each Schedule.
2.6 LATE FEE. Whenever any payment is not made when due, Customer will pay
interest at the lesser of prime rate of interest as reported by the Wall Street
Journal on the date payment is due plus five percent (5%) or the maximum amount
permitted by law.
2.7 TAXES. Customer will pay or reimburse Comdisco for any taxes, fees or other
charges imposed by state, local or federal authority resulting from this
Agreement, or from any activities hereunder, except for taxes based on
Comdisco's net income.
SECTION 3. MULTIPLE DISASTERS
3.1 Upon declaration of a Disaster, Customer will have priority access to the
Backup Capability during the Priority Access Period over 1) Comdisco
Subscription Holders who declare a Disaster after Comdisco's receipt of
Customer's Disaster notification; and 2) Subscription Holders who are scheduled
to Test or who are testing. During the Priority Access Period, Customer will not
be required by Comdisco to share the Backup Capability with any other
Subscription Holder. After the Priority Access Period, any other Comdisco
Subscription Holder who declares a Disaster will be entitled to priority use of
the Backup Capability. If a Multiple Disaster occurs, Comdisco will log the
Disaster notifications in the order in which they are received.
3.2 If during a Multiple Disaster, the Backup Capability is unavailable for
Customer's use, Comdisco will assist Customer in relocating to the alternate
Comdisco Backup Capability most capable of accommodating Customer's processing
needs. However, because Multiple Disasters could occur, Customer acknowledges
that Customer may not have access to and use of a Backup Capability.
SECTION 4. CUSTOMER RESPONSIBILITIES
4.1 Customer will follow the procedures and policies in the Comdisco Recovery
Support Manual. While using a Backup Capability, Customer represents and
warrants that it will: 1) supply and license all necessary programs and data for
Test Time and Disaster Recovery; 2) furnish all required supplies, materials,
and storage media not provided with Backup Capability; 3) remove all data and
Customer provided programs from the Backup Capability equipment after a Test or
Disaster; and 4) provide all necessary personnel for a Test or a Disaster
recovery. Customer is responsible for the adequacy and accuracy of all data,
programs, and procedures that Customer furnishes. CAS Customers agree to comply
with all "Customer Responsibilities" specified in a CAS Schedule.
4.2 Customer is responsible for establishing any audit controls, back-up files,
back-up programs, security procedures and check points in connection with
Customer's use of the Services.
4.3 Customer may not, without the consent of Comdisco, hire any person who is,
or was at any time within the year preceding the offer of employment, an
employee of Comdisco.
GENERAL PROVISIONS
SECTION 5. TERM.
The term of this Master Agreement begins upon signature by both parties and
continues as long as any Schedule is in effect. A Schedule begins on the
Commencement Date and continues through the Initial Term or, if no Initial Term
is indicated, until the Services are completed. The Initial Term of each
Schedule will be automatically extended for successive twelve (12) month periods
unless terminated pursuant to Section 9, "Termination".
SECTION 6. WARRANTIES AND LIABILITY.
6.1 WARRANTIES. Comdisco warrants to Customer that neither the Professional
Services nor the deliverables will infringe any copyright, patent, or trade
secret of any third party. Comdisco will defend at its expense any action
brought against Customer which claims the Professional Services or deliverables
infringe a patent, copyright or trade secret of any third party. Comdisco will
indemnify Customer and pay any costs and damages incurred by Customer due to the
claim if Customer notifies Comdisco promptly in writing of the claim and
Comdisco fully participates in the defense or settlement of the claim. Comdisco
will not be liable for any claim of infringement based on any software, data, or
materials not supplied by Comdisco. EXCEPT AS EXPRESSLY SET FORTH IN THIS
AGREEMENT, COMDISCO MAKES NO WARRANTIES WHATSOEVER, EXPRESS OR IMPLIED,
INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE.
6.2 LIABILITY. Comdisco's liability to Customer for direct damages from any
cause whatsoever arising out of any Schedule will not, in any event, exceed the
aggregate of the Service Fees paid by Customer for that Schedule during the
twelve (12) month period preceding the month in which Customer's loss or damage
is incurred. This limitation of liability will not apply to the indemnities set
forth in Section 6.1 or Section 7. UNDER NO CIRCUMSTANCES, WILL EITHER PARTY BE
LIABLE FOR INDIRECT, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES EVEN IF IT HAS
BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
SECTION 7. MUTUAL INDEMNIFICATION.
A party will indemnify (the "Indemnifying Party") and hold the other party (the
"Indemnified Party") and any parent, subsidiaries and affiliates and the
employees and agents of it, harmless against any and all claims, liabilities,
losses, damages and causes of action relating to personal injury, death, or
property damage arising out of the intentional or negligent acts or omissions of
the Indemnifying Party due to its performance or non-performance of this
Agreement. However, the Indemnifying Party will not be responsible for injury
attributable to the negligent acts or omissions of the Indemnified Party and any
parent, subsidiaries, affiliates, agents and employees of it.
SECTION 8. CONFIDENTIALITY AND COPYRIGHTS.
8.1 CONFIDENTIALITY. Each party (including its employees, agents, and
contractors) will use the same standard of care to protect any proprietary or
confidential information of the other disclosed during negotiation or
performance of this Agreement that it uses to protect its own proprietary or
confidential information. This Agreement, its Schedules, Comdisco's security
system, access control system, recovery support manuals, support documentation,
and any deliverables are confidential information of Comdisco for Customer's
internal use only.
8.2 COPYRIGHTS. The deliverables contain copyrighted material of Comdisco.
Comdisco grants Customer the right to duplicate the deliverables as necessary
for its internal use only. Comdisco reserves all other copyrights in the
deliverables.
SECTION 9. TERMINATION
At the end of the Term, either party may terminate a Schedule by giving the
other party at least ninety (90) days prior written notice of termination. A
party may, by written notice, terminate a Schedule for cause without further
obligation if the other party to the Schedule fails to cure a material default
under than Schedule. Any material default(s) must be specifically identified in
the notice of termination. The notified party will have thirty (30) days to
remedy the default(s). Failure to remedy the specified material default(s)
within thirty (30) days will give cause for immediate termination. If a
termination is due to Customer's material default, Customer will immediately pay
to Comdisco the amounts then owing and the present value (discounted at the
prime rate of interest as published in the Wall Street Journal on the date of
default) of the Fees due for all of the remaining Term of the Schedule that was
terminated plus reasonable attorney's fees as liquidated damages and not as a
penalty.
SECTION 10. MISCELLANEOUS
10.1 Comdisco will maintain a proper operating environment for the equipment
which supplies the Services and will adhere to vendor recommended policies and
procedures for proper maintenance.
10.2 Customer may not assign this Agreement or any of its rights or obligations
(except to its successor pursuant to a merger, consolidation or sale of all or
substantially all of its assets) without obtaining the prior written consent of
Comdisco.
10.3 The waiver by either party of a breach of any provision in this Agreement
will not be construed as a waiver of any subsequent breach.
10.4 This Agreement is the entire agreement between the parties and supersedes
all other oral or written agreements or understandings between the parties
concerning the Services. This Agreement may not be modified unless in writing
and signed by the party against whom enforcement of the modification is sought.
10.5 Except for Disaster notifications, all notices must be in writing and will
be deemed received three (3) days after mailing if sent by certified mail,
postage prepaid, return receipt requested, to the address set forth above.
10.6 No third party is intended to be, or will be construed to be, a beneficiary
of any provision of this Agreement nor have any right to enforce any of its
provisions or to pursue any remedy for its breach.
10.7 If any provision of this Agreement is held invalid, illegal or
unenforceable, the remaining provisions will remain unimpaired and that
provision will be replaced by a mutually acceptable valid, legal and enforceable
provision that is closest to the original intent of the parties.
10.8 Any provision of this Agreement which by its nature would continue beyond a
termination of this Agreement will survive any termination.
10.9 Schedules may be entered into by Customer or any of its subsidiaries,
divisions or affiliates and such entity will be deemed "Customer" for that
Schedule. However, the Customer set forth above is jointly and severally liable
for the performance of the obligations under all Schedules.
10.10 Comdisco will not be considered in default under this Agreement due to any
failure in its performance due to causes beyond its control.
SECTION 11. DEFINITIONS
AGREEMENT - means this Master Agreement and any Schedule which incorporates it
by reference.
BACKUP CAPABILITY - means the equipment (or compatible and functionally
equivalent equipment) and Services described in a Schedule.
COMMENCEMENT DATE - means the date set forth in each Schedule.
CUSTOMER FACILITY - means Customer's facility at the address designated in the
Schedule.
CAS FACILITY - means the Comdisco data center where the Continuous Availability
Services are provided.
CUSTOMER-OWNED EQUIPMENT - means equipment, as designated in a Schedule, owned
by Customer that the parties agree will be stored at the Comdisco Recovery
Center or CAS Facility listed in the Schedule.
DATA CENTER SUPPORT AREA - means space provided with a raised-floor Backup
Capability to accommodate Customer's system/application programmers and
operators who manage the raised-floor equipment. Data Center Support Area may
only be used in conjunction with a raised-floor Backup Capability Disaster
notification, and by up to twenty (20) concurrent Customer data center support
personnel.
DISASTER - means an unplanned interruption in business operations at the
Customer Facility due to causes beyond Customer's control.
DISASTER NOTIFICATION FEE - means the fee stated in a Schedule assessed upon the
occurrence of each separate Disaster which causes Customer to request access to
the Backup Capability or data stored at the CAS Facility.
INITIAL TERM - means the number of full months listed on the Schedule.
MULTIPLE DISASTER - means Disaster notifications from more than one Subscription
Holder entitled to access a Backup Capability for the same or overlapping
periods.
PRIORITY ACCESS PERIOD - means six (6) weeks for all Backup Capabilities except
a Shell. The Priority Access Period for a Shell is twelve (12) months.
RECOVERY CENTER - means the Comdisco facility where the Backup Capability is
provided.
SCHEDULE - means a Schedule or Statement of Work which incorporates the terms
and conditions of this Master Agreement.
SERVICES - means any or all services provided under this Agreement.
SHELL - means raised floor and air-conditioned space suitable for a fully
operational computer equipment environment. The Shell is for the duplication of
the raised-floor Backup Capability in a Schedule for long term Disaster recovery
and, unless indicated in a Schedule, may not be used concurrently with the
raised-floor Backup Capability, except during a reasonable transition period to
the Shell.
SUBSCRIPTION FEE - means the monthly Service Fee for a Backup Capability.
SUBSCRIPTION HOLDER - means another Comdisco customer who has a disaster
recovery subscription with Comdisco.
TERM - means the Initial Term plus any renewal term.
TEST TIME - means use of the Backup Capability by Customer to test its Disaster
recovery procedures and verify the operation of its critical applications on the
Backup Capability.
USAGE FEE - means the fee assessed for the period during which the Backup
Capability is used. For purposes of determining the Usage Fee, the term "daily"
means each period of twenty-four (24) consecutive hours starting at the hour
when Customer accesses the Backup Capability or twenty-four (24) hours after
Comdisco's receipt of a Disaster notification, whichever occurs first.
