WAIVER AND THIRD AMENDMENT TO CREDIT AGREEMENT

Exhibit 10.1

WAIVER AND THIRD AMENDMENT TO CREDIT AGREEMENT

THIS WAIVER AND THIRD AMENDMENT TO CREDIT AGREEMENT (this “Amendment”) is entered into as of December 13, 2016 by and among the lenders identified on the signature pages hereof (each of such lenders, together with its successors and permitted assigns, is referred to hereinafter as a “Lender”), XXXXX FARGO BANK, NATIONAL ASSOCIATION, a national banking association, as administrative agent for each member of the Lender Group and the Bank Product Providers (in such capacity, together with its successors and assigns in such capacity, “Agent”), XXXXX FARGO BANK, NATIONAL ASSOCIATION, a national banking association, as sole lead arranger (in such capacity, together with its successors and assigns in such capacity, the “Sole Lead Arranger”), XXXXX FARGO BANK, NATIONAL ASSOCIATION, a national banking association, as sole book runner (in such capacity, together with its successors and assigns in such capacity, the “Sole Book Runner”), XXXXX XXXXX, INC., a Delaware corporation (“Xxxxx Xxxxx”), TRILLIUM SOFTWARE, INC., a Delaware corporation (“Trillium”), 3Q DIGITAL, INC., a Delaware corporation (“3Q”), XXXXX-XXXXX DATA SERVICES LLC, a Maryland limited liability company (“Data Services”), XXXXX-XXXXX DIRECT, INC., a New York corporation (“HH Direct”), XXXXX-XXXXX DIRECT MARKETING/DALLAS, INC., a Delaware corporation (“HH Dallas”), XXXXX-XXXXX DIRECT MARKETING/FULLERTON, INC., a California corporation (“XX Xxxxxxxxx”), XXXXX XXXXX DIRECT MARKETING/BALTIMORE, INC., a Maryland corporation (“HH Baltimore”), XXXXX-XXXXX DIRECT MARKETING/JACKSONVILLE, LLC, a Delaware limited liability company (“HH Jacksonville”), XXXXX-XXXXX DIRECT MARKETING/KANSAS CITY, LLC, a Delaware limited liability company (“HH Kansas City”), XXXXX-XXXXX LOGISTICS, LLC, a Florida limited liability company (“Logistics”), XXXXX-XXXXX RESPONSE MANAGEMENT/AUSTIN, INC., a Delaware corporation (“XX Xxxxxx”), XXXXX-XXXXX RESPONSE MANAGEMENT/BOSTON, INC., a Massachusetts corporation (“HH Boston”), XXXXX-XXXXX STRATEGIC MARKETING, INC., a Delaware corporation (“Strategic Marketing”), NSO, INC., an Ohio corporation (“NSO”), SALES SUPPORT SERVICES, INC., a New Jersey corporation (“Sales Support” and, together with Xxxxx Xxxxx, Trillium, 3Q, Data Services, HH Direct, HH Dallas, XX Xxxxxxxxx, HH Baltimore, HH Jacksonville, HH Kansas City, Logistics, XX Xxxxxx, HH Boston, Strategic Marketing and NSO are referred to hereinafter each individually as a “Borrower”, and individually and collectively, jointly and severally, as the “Borrowers”).

WHEREAS, Borrowers, Agent, and Lenders are parties to that certain Credit Agreement dated as of March 10, 2016 (as amended, restated, supplemented or otherwise modified from time to time, the “Credit Agreement”);

WHEREAS, Borrowers have notified Agent and the Lenders that an Event of Default exists under Section 8.2(a) of the Credit Agreement as a result of a breach of Section 7(a) of the Credit Agreement due to Borrowers’ failure to have a Fixed Charge Coverage Ratio of at least 1.1:1.0, measured for the 12 month period ending on October 31, 2016 (the “Existing Event of Default”); and

WHEREAS, Borrowers have requested that Agent and the Lenders waive the Existing Event of Default, and Agent and the Lenders have agreed to such waiver, on the terms and conditions (including the amendments) set forth herein.

NOW THEREFORE, in consideration of the premises and mutual agreements herein contained, the parties hereto agree as follows:

Section 1. Definitions.  Capitalized terms used herein but not defined shall have the meanings given to such terms in the Credit Agreement.

Section 2. Waiver.  Subject to the satisfaction of the conditions set forth in Section 4 below, and in reliance upon the representations and warranties of the Loan Parties set forth in Section 5 below,

Agent and Lenders hereby waive the Existing Event of Default.  This is a limited waiver and shall not be deemed to constitute a waiver of any other Event of Default or any future breach by the Borrowers of the Credit Agreement or any of the other Loan Documents or any other requirements of any provision of the Credit Agreement or any other Loan Documents.

Section 3. Amendments to Credit Agreement.  Subject to the satisfaction of the conditions set forth in Section 4 below, and in reliance upon the representations and warranties of the Loan Parties set forth in Section 5 below, the Credit Agreement is hereby amended as follows:

(a) Effective as of December 1, 2016, Section 2.6(a) of the Credit Agreement is hereby amended and restated, to read as follows:

(a) Interest Rates. Except as provided in Section 2.6(c), all Loans, and all Obligations (except for undrawn Letters of Credit) that have been charged to the Loan Account pursuant to the terms hereof, shall bear interest as follows:

(i) if the relevant Obligation is a portion of a Revolving Loan that is a LIBOR Rate Loan, at a per annum rate equal to the LIBOR Rate plus the LIBOR Rate Margin,

(ii) if the relevant Obligation is a portion of a Revolving Loan that is a Base Rate Loan, at a per annum rate equal to the Base Rate plus the Base Rate Margin,

(iii) if the relevant Obligation is a portion of the Term Loan that is a LIBOR Rate Loan, at a per annum rate equal to the LIBOR Rate plus 9.22 percentage points,

(iv) if the relevant Obligation is a portion of the Term Loan that is a Base Rate Loan, at a per annum rate equal to the Base Rate plus 8.22 percentage points, and

(v) otherwise, at a per annum rate equal to the Base Rate plus the Base Rate Margin.

(b) Effective as of December 1, 2016, the definition of Applicable Margin set forth in Schedule 1.1 of the Credit Agreement is hereby amended and restated to read as follows:

“Applicable Margin” means, as of any date of determination and with respect to Revolving Loans that are Base Rate Loans or LIBOR Rate Loans, as applicable, the applicable margin set forth in the following table that corresponds to the Average Excess Availability of Borrowers for the most recently completed month; provided, that for the period from June 1, 2016 through and including August 31, 2016, the Applicable Margin shall be set at the margin in the row styled “Level III”; provided further, that any time an Event of Default has occurred and is continuing, the Applicable Margin shall be set at the margin in the row styled “Level III”:

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Level		Average Excess Availability		Applicable Margin Relative to Revolving Loans that are Base Rate Loans (the “Base Rate Margin”)		Applicable Margin Relative to Revolving Loans that are LIBOR Rate Loans (the “LIBOR Rate Margin”)
I		> $35,000,000		3.00 percentage points		4.00 percentage points
II		< $35,000,000 and > $17,500,000		3.25 percentage points		4.25 percentage points
III		< $17,500,000		3.50 percentage points		4.50 percentage points

The Applicable Margin shall be re-determined as of the first day of each calendar month of Borrowers.

(c) The definition of Availability Block set forth in Schedule 1.1 of the Credit Agreement is hereby amended and restated to read as follows:

“Availability Block” means a reserve in an initial amount equal to $3,000,000, and increasing by an additional $1,000,000 on December 19, 2016 and on each Monday thereafter (or such lower amount as approved by Agent in its sole discretion).

Section 4. Conditions to Effectiveness of Amendment.  The effectiveness of this Amendment shall be subject to the satisfaction of the following conditions precedent:

(a) Representations and Warranties. The representations and warranties set forth in Section 5 hereof shall be true and correct (and each of the Loan Parties so certifies, by their signatures below) as of the date hereof.

(b) No Default or Event of Default. No Default or Event of Default (other than the Existing Event of Default) shall exist immediately prior to giving effect to this Amendment and no Default or Event of Default shall exist thereafter.

(c) Execution of this Amendment. The Agent shall have received a fully-executed copy of this Amendment, signed by each of the Loan Parties, the Agent and the Lenders, and such related due diligence items as the Agent shall reasonably require in connection with this Amendment.

(d) Execution of the Amendment to the Agreement Among Lenders. The Agent shall have received a fully-executed copy of Amendment No. 2 to Agreement Among Lenders, signed by the Agent, LBC Credit Partners III, L.P. and LBC III WF Funding, LLC.

Section 5. Representations and Warranties.  Each of the Loan Parties hereby, jointly and severally, represents and warrants to the Agent, for the benefit of the Lenders, that the following are true and correct:

(a) After giving effect to the waiver set forth in Section 2 hereof, no Default or Event of Default has occurred and is continuing.

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(b) All representations and warranties contained in the Credit Agreement and the other Loan Documents are true and correct in all material respects (except that such materiality qualifier shall not be applicable to any representations and warranties that already are qualified or modified by materiality in the text thereof) on and as of the date of this Amendment (except to the extent that such representations and warranties relate solely to an earlier date, in which case such representations and warranties shall be true and correct in all material respects (except that such materiality qualifier shall not be applicable to any representations and warranties that already are qualified or modified by materiality in the text thereof) as of such earlier date).

(c) This Amendment and the other related documents to which each is a party constitutes the legal, valid and binding obligation of obligations of each Borrower and are enforceable against such Borrower in accordance with their respective terms, except as enforcement may be limited by equitable principles or by bankruptcy, insolvency, reorganization, moratorium or similar laws relating to or limiting creditors’ rights generally.

Section 6. Reaffirmation. Each Loan Party hereby ratifies, affirms, acknowledges and agrees that the Credit Agreement and the other Loan Documents represent the valid, enforceable and collectible obligations of the Loan Parties, and further acknowledges that there are no existing claims, defenses, personal or otherwise, or rights of setoff whatsoever with respect to the Credit Agreement or any other Loan Document.  Each Loan Party hereby agrees that this Amendment in no way acts as a release or relinquishment of the Liens and rights securing payments of the Obligations.  The Liens and rights securing payment of the Obligations are hereby ratified and confirmed by each Loan Party in all respects.

Section 7. Release.

(a) In consideration of the agreements of Agent and Lenders contained herein and for other good and valuable consideration, the receipt and sufficiency of which is hereby acknowledged, each Borrower and each other Loan Party, on behalf of itself and its successors, assigns, and other legal representatives, hereby absolutely, unconditionally and irrevocably releases, remises and forever discharges Agent and Lenders, and their successors and assigns, and their present and former shareholders, affiliates, subsidiaries, divisions, predecessors, directors, officers, attorneys, employees, agents and other representatives (Agent, each Lender and all such other Persons being hereinafter referred to collectively as the “Releasees” and individually as a “Releasee”), of and from all demands, actions, causes of action, suits, covenants, contracts, controversies, agreements, promises, sums of money, accounts, bills, reckonings, damages and any and all other claims, counterclaims, defenses, rights of set-off, demands and liabilities whatsoever (individually, a “Claim” and collectively, “Claims”) of every name and nature, known or unknown, suspected or unsuspected, both at law and in equity, which any such Loan Party or any of their respective successors, assigns, or other legal representatives may now or hereafter own, hold, have or claim to have against the Releasees or any of them for, upon, or by reason of any circumstance, action, cause or thing whatsoever in relation to, or in any way in connection with any of the Credit Agreement, or any of the other Loan Documents or transactions thereunder or related thereto which arises at any time on or prior to the day and date of this Amendment.

(b) Each Borrower and each other Loan Party understands, acknowledges and agrees that the release set forth above may be pleaded as a full and complete defense and may be used as a basis for an injunction against any action, suit or other proceeding which may be instituted, prosecuted or attempted in breach of the provisions of such release.

(c) Each Borrower and each other Loan Party agrees that no fact, event, circumstance, evidence or transaction existing or arising on or prior to the date hereof which could now be asserted or

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which may hereafter be discovered shall affect in any manner the final, absolute and unconditional nature of the release set forth above.

Section 8. Miscellaneous.

(d) Effect of this Amendment. The execution, delivery and effectiveness of this Amendment shall not operate as a waiver of any right, power or remedy of the Agent under the Credit Agreement or any other Loan Document, nor constitute a waiver of any provision of the Credit Agreement or any other Loan Document, except as specifically set forth herein.

(e) Expenses.  Borrowers jointly and severally agree to pay on demand all Lender Group Expenses of Agent and all Lenders (including, without limitation, the reasonable and documented fees and expenses of outside counsel for Agent and all Lenders) in connection with the preparation, negotiation, execution, delivery and administration of this Amendment and all other instruments or documents provided for herein or delivered or to be delivered hereunder or in connection herewith.  All obligations provided herein shall survive any termination of this Amendment and the Credit Agreement as modified hereby.

(f) Counterparts.  This Amendment may be executed in any number of counterparts and by the different parties on separate counterparts, and each such counterpart shall be deemed to be an original, but all such counterparts shall together constitute but one and the same instrument. Delivery of the executed counterpart of this Amendment by facsimile or electronic mail shall be as effective as delivery of a manually executed counterpart to this Amendment.

Section 9. Governing Law.  THIS AMENDMENT SHALL BE A CONTRACT MADE UNDER AND GOVERNED BY THE INTERNAL LAWS OF THE STATE OF ILLINOIS APPLICABLE TO CONTRACTS MADE AND TO BE PERFORMED ENTIRELY WITHIN SUCH STATE, WITHOUT REGARD TO THE CONFLICT OF LAWS PRINCIPLES THEREOF.  THE CHOICE OF LAW AND VENUE AND JURY TRIAL WAIVER SET FORTH IN SECTION 12 OF THE CREDIT AGREEMENT ARE INCORPORATED HEREIN BY REFERENCE AND SHALL APPLY IN ALL RESPECTS TO THIS AMENDMENT.

Section 10. Accrued Interest and Letter of Credit Fees.  All interest and Letter of Credit Fees which accrued under the Credit Agreement prior to December 1, 2016 shall not be affected by the amendment to the defined term “Applicable Margin” set forth above.  Such accrued interest and Letter of Credit Fees shall remain due and owing and shall be paid as provided in the Credit Agreement without giving effect to this Amendment.  All changes to interest rates and Letter of Credit Fees contemplated hereby shall be effective as of December 1, 2016.

[Signature Pages Follow]

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IN WITNESS WHEREOF, the parties hereto have caused this Amendment to be duly executed by their respective authorized officers as of the day and year first above written.

BORROWERS:	XXXXX XXXXX, INC.
	TRILLIUM SOFTWARE, INC.
	XXXXX-XXXXX RESPONSE MANAGEMENT/BOSTON, INC.
	XXXXX-XXXXX LOGISTICS, LLC
	XXXXX XXXXX DIRECT MARKETING/BALTIMORE, INC.
	XXXXX-XXXXX DIRECT, INC.
	XXXXX-XXXXX DIRECT MARKETING/JACKSONVILLE, LLC
	XXXXX-XXXXX DIRECT MARKETING/KANSAS CITY, LLC
	XXXXX-XXXXX STRATEGIC MARKETING, INC.
	XXXXX-XXXXX RESPONSE MANAGEMENT/AUSTIN, INC.
	SALES SUPPORT SERVICES, INC.
	3Q DIGITAL, INC.
	XXXXX-XXXXX DATA SERVICES LLC
	XXXXX-XXXXX DIRECT MARKETING/DALLAS, INC.
	XXXXX-XXXXX DIRECT MARKETING/FULLERTON, INC.
	NSO, INC.
	By:	/s/ Xxxxxxx X. Xxxxxxx
	Name:	Xxxxxxx X. Xxxxxxx
	Title:	Authorized Officer

Signature Page to Waiver and Third Amendment to Credit Agreement

	XXXXX FARGO BANK, NATIONAL ASSOCIATION, a national banking association, as Agent, as Sole Lead Arranger, as Sole Book Runner and as a Lender
	By:	/s/ Xxxx Xxxxx
	Name: Xxxx Xxxxx
	Its: Authorized Signatory

Signature Page to Waiver and Third Amendment to Credit Agreement

	LBC III WF FUNDING, LLC,
	as a Lender
	By: LBC Credit Management, L.P.
	Its: Designated Manager
	By:	/s/ Xxxxxxxxxxx X. Xxxxxxxxx
	Name: Xxxxxxxxxxx X. Xxxxxxxxx
	Its: Executive Manager
	LBC III KB FUNDING, LLC,
	as a Lender
	By: LBC Credit Management, L.P.
	Its: Designated Manager
	By:	/s/ Xxxxxxxxxxx X. Xxxxxxxxx
	Name: Xxxxxxxxxxx X. Xxxxxxxxx
	Its: Executive Manager

Signature Page to Waiver and Third Amendment to Credit Agreement

CONSENT AND REAFFIRMATION

The undersigned hereby (i) acknowledges receipt of a copy of the foregoing Waiver and Third Amendment to Credit Agreement (the “Amendment”); (ii) consents to Borrowers’ execution and delivery of the Amendment; (iii) agrees to be bound by the Amendment; and (iv) affirms that nothing contained therein shall modify in any respect whatsoever any Loan Documents (other than as specifically provided in the Amendment) to which the undersigned is a party and reaffirms that the Loan Documents to which it is a party shall continue to remain in full force and effect.  Although each of the undersigned has been informed of the matters set forth herein and has acknowledged and agreed to same, the undersigned understands that Agent and Lenders have no obligation to inform the undersigned of such matters in the future or to seek the undersigned’s acknowledgment or agreement to future amendments, waivers or consents, and nothing herein shall create such a duty.

IN WITNESS WHEREOF, the undersigned has executed this Consent and Reaffirmation on and as of the date of the Amendment.

	XXXXX-XXXXX FLORIDA, INC.
	XXXXX-XXXXX PRINT, INC.
	XXXXX-XXXXX STS, INC.
	By:	/s/ Xxxxxxx X. Xxxxxxx
	Name:	Xxxxxxx X. Xxxxxxx
	Title:	Authorized Officer

Consent and Reaffirmation to Waiver and Third Amendment to Credit Agreement