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EXHIBIT 10.05
Confidential treatment with respect to certain information in this Exhibit has
been requested of the Securities and Exchange Commission pursuant to Rule 24b-2
under the Securities Exchange Act of 1934, as amended. The bracketed portions of
this Exhibit have been omitted from the material filed in accordance with Rule
24b-2 and have been filed separately with the Commission.
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LETTER AGREEMENT TO AMEND
Schedule Number "23-07-97" / Agreement No. 9700050785
AMENDMENT NO. 23-07-97-A
This Letter Agreement dated May 7,1998 is in regard to Schedule Number
"23-07-97"/ Agreement No. 9700050785 effective December 1, 1997 (the "CSR
[ ] (CSRM) Schedule"), and constitutes an Amendment to the CSRM
Schedule in accordance with Article 29 of Agreement No. 9700050785.
Under this Amendment, CGI will be modifying the CSRM Schedule by extending the
project schedule out by a period of eleven (11) weeks and by expanding the scope
through increasing the tasks to be completed, based on mutual agreement by the
parties.
The overall schedule for the CSRM Project will be modified hereunder from a 15
week effort (actual period of performance of December 1, 1997 to March 15, 1998)
to at least a 26 week effort (December 1, 1997 to May 31, 1998).
ADDITIONAL PROJECT TASKS :
The following seven (7) tasks will be performed in addition to those in the
original CSRM Statement of Work. Five of these tasks are estimated to completion
while the other two are estimated for requirements assessment only. Estimation
to complete the latter two tasks will be performed after the requirements are
understood. For all tasks, a description of the task, the level of effort, and
related assumptions are also provided. These tasks were preliminarily defined in
email memorandums between U S WEST and Carnegie Group in April, 1998 (attached
as Appendix A to this Amendment 23-07-97-A for background information).
1. INTEGRATE WITH FNS RELEASE 5.05
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Description The first deployment of CSRM in production uses FnS 4.61.
When FnS 5.05 is deployed in production, CSRM will need
slight modifications to interface to the updated FnS. The
filtering functionality will also need to be updated to
work with the new FnS CSR format. Integration testing will
also be performed.
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Effort [ ] hours
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Assumptions o
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2. INTEGRATE WITH IMA RELEASE 3.1
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Description The first phase of CSRM was not designed to fully support
IMA. The accessors RSID, ZCID, ListSection, BillSection,
and SnESection will be added to the ResCSR. We will also
support handling of duplicate CSRs which are provided by
the FnS methods csrDupDataCount, and csrDupDataIndex. The
Java servlets will need to be modified to match these
interface changes. The CSRM client lib will be merged with
the FnS client lib.
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Effort [ ] hours
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Assumptions o CSRM has its own CLEC database. Estimates for this
task do not include interfacing to IMA's CLEC
database.
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3. INTEGRATE WITH FNS RELEASE 5.1
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Description When FnS 5.1 is deployed in production, CSRM will need to
go through integration testing with that FnS release.
Based on our current understanding of the changes made in
FnS 5.1, this should not require source code changes to
CSRM - only testing to verify interoperability.
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Effort [ ] hours
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Assumptions o No code changes to CSRM are required and integration
testing is only needed to verify interoperability.
CSRM changes forced by FnS 5.1 changes are not
included in this task.
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4. MODIFY [ ] FUNCTIONALITY
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Description [
]
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Effort [ ] hours
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Assumptions o The approach taken in this task estimate is a short
term approach due to the short delivery time frame.
Additional work needed to implement a more robust long
term solution is not included in this task.
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5. ASSESS REQUIREMENTS FOR ENHANCEMENTS SUGGESTED BY EXISTING CSRM USERS
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Description In a conference call with the on-site manager of the end
user group, a number of enhancements were suggested which
would improve CSRM usability for both the users and their
customers (CLECs). We would need to investigate the user
requirements to determine the effort involved in
implementing the enhancements. This assessment would also
be coordinated with other efforts related to usability of
CSRM.
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Effort [ ] hours
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Assumptions o There will be no coding or any implementation work
provided based on the findings of this assessment; the
requirements findings as documented and an estimation
of the scope and cost to implement the requirements
will be provided only.
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6. ASSESS REQUIREMENTS FOR ENHANCEMENTS TO SUPPORT ADDITIONAL CSRM USERS
WHO ARE INTERNAL TO U S WEST
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Description Additional internal U S WEST users may start using CSRM.
Enhancements or modifications to support these users may
be required. We would need to investigate the requirements
here to determine the effort involved. This assessment
would also be coordinated with other efforts related to
usability of CSRM.
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Effort [ ] hours
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Assumptions o There will be no coding or any implementation work
provided based on the findings of this assessment;
the requirements findings as documented and an
estimation of the scope and cost to implement the
requirements will be provided only.
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7. INCORPORATE CSRM PMR 100 (HANDLING OF DUPLICATE CSRS)
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Description CSRM Phase 1 does not handle duplicate CSRs and does not
present a useful message to the user when this situation
is encountered. This task would enhance CSRM to allow
handling of this case. When a duplicate CSR is
encountered, the user would be presented with a list of
customer codes for the telephone number and would then
pick the desired one. A new CSR request would be issued
with that customer code appended to the telephone number.
The ability to enter the customer code on the request
screen would also be added.
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Effort [ ] hours
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Assumptions o This estimate is for GUI work only. The server side
portion of this task is assumed to have been performed
in support of IMA Release 3.1.
o This task and estimate is based on modifying the
existing GUI. This task and estimate could change, upon
U S WEST request, based on the outcome of the
assessments in the previous tasks.
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OVERALL ASSUMPTIONS:
In addition to the assumptions stated above and in the CSRM Schedule, the
following assumptions also apply to the tasks and estimates presented in this
amendment.
o Availability of a test environment at U S WEST which allows access to the
current FnS version and the associated test BOSS/CARS systems.
o System and production testing to be performed by U S WEST.
o The deliverables from the above coding tasks will be incorporated into the
existing corresponding deliverables provided under the CSRM Schedule; Tasks
5 and 6 assessment findings will be incorporated as an addendum the User
Requirements Document unless otherwise agreed by the parties.
o Any additional hours beyond those estimated and any additional scope beyond
what is described in the above seven tasks will be provided upon the
execution of a change order or amendment document.
AMENDMENT COSTS:
This Amendment also includes an additional funding estimate in the amount of
[ ] for additional tasks determined and agreed to by Carnegie Group
and U S WEST. Therefore, the Projected Cost in Article 3 of Schedule 23-07-97
has been increased by [ ] to [ ] in accordance with Exhibit 1
as attached hereto to effectively replace the original Article 3 in its
entirety. This Amendment describes the project extension and scope, in
accordance with the current intent of the parties, for which the CSRM Schedule
is being modified hereunder. It is understood by the parties that the consulting
services will continue to be provided by CGI under Schedule 23- 07-97 and this
Amendment as subject to change in accordance with U S WEST direction and within
the funding constraints of this Amendment.
Except as expressly set forth in this Letter Agreement, the terms of Schedule
23-07-97 and all signed amendments shall remain in full force and effect.
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IN WITNESS WHEREOF, LICENSEE AND CGI HAVE EXECUTED THIS LETTER AGREEMENT IN
DUPLICATE BY THEIR RESPECTIVE AUTHORIZED REPRESENTATIVES.
CARNEGIE GROUP, INC. LICENSEE
BY: /s/ XXXXXX XXXXXXXXX BY: /s/ XXXXXXX XXXXX
---------------------------- -------------------------
TITLE: President/CEO TITLE: Executive Director
------------------------- ----------------------
DATE: 8/3/98 DATE: 6/29/98
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U S WEST BUSINESS RESOURCES, INC.
ACTING AS AGENT FOR: LICENSEE
BY:
--------------------------
TITLE:
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DATE:
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Exhibit 1 - Projected Cost
The total cost of the work net of discounts shall not exceed [ ] based on
estimated time and material expenses, which represents an increase of [ ]
above the previous funding approved for the CSRM Project of [ ]. Travel
to end user sites may be necessary for this project. Should travel be required,
U S WEST agrees to pay CGI travel expenses for all pre-approved trips.
This Amendment No. 23-07-97-A is directly linked to the CSRM Schedule No.
23-07-97. Estimated costs with applicable discounts and estimated hours
according to the project extension, including special payment terms, and the
additional tasks are provided separately below. They collectively represent this
Amendment's costs and hours. Lastly, the same is provided for the entire project
incorporating the Amendment's costs and hours and those from the original
Schedule.
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ITEMIZATION OF COSTS Amount
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Contract Engineering Costs (time and materials) [ ]
[ ]
less [ ] Minimum Discount
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Total Contract Engineering [ ]
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CGI/Third Party License Fees
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Travel Expenses and other pass-through expenses
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Total Incremental Estimated Price [ ]
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Estimated hours for this amendment are as follows:
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CATEGORY Estimated Hours
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Project Manager [ ]
Engineering [ ]
Technical Writer [ ]
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Total Hours [ ]
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The CSRM Project entire project to date, inclusive of this Amendment, costs and
hours follow:
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ITEMIZATION OF COSTS Amount
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Contract Engineering Costs (time and materials) [ ]
less [ ] Minimum Discount [ ]
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CGI/Third Party License Fees
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Travel Expenses and other pass-through expenses
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Total Schedule Estimated Price [ ]
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Total estimated hours for this schedule are as follows:
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CATEGORY ESTIMATED CARNEGIE GROUP HOURS
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Project Manager [ ]
Engineering [ ]
Technical Writer [ ]
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Total Hours [ ]
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Appendix A
TO: Xxxx Xxxxxxxx, Xxxxx Xxxxx
CC: Xxxx Xxxxxx & Xxxxx Xxx, CGI
FROM: Xxxxx Xxxxxxx
DATE: April 7, 1998
SUBJECT: CSRM Plan & Schedule Post Production
CSRM is in production. Users are trained and using CSRM. The following are
future plans for CSRM as we know them today. With your support, I would like to
extend the contract and working relationship with CGI to complete these items.
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DATE WHAT VALUE
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4/25/98 Move to Fetch V 5.0.4 CSR appearance is more BOSS/CARS
like in appearance. Reduce churn for
recipient of CSRM CSR
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TBD Move to Fetch V 5.1 Working on this. The value to CSRM
may be staying current with Fetch.
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6/26/98 [ ] [
(IMA 3.1)
]
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TBD FBL (CSRM GUI) Enhancements Netscape 3.0 compatible
Add option to get [ ] CSR
Add "by state, by USOC" filter
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PMR/CR Severity FIX/CHANGE
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PMR100 2 Ability to resolve duplicate CSR. (Occasionally a
live and final account with the same telephone
number appears in BOSS/CARS. CSRM does not know
how to deal with this situation and therefore does
nothing. CSRM does need the capability of
presenting both accounts to the requester who in
turn can select the account they are requesting.)
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Please advise if you have any questions or issues with this plan.
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Appendix A, cont.
TO: Xxxx Xxxxxxxx
FROM: Xxxxx Xxxxxxx
DATE: April 16, 1998
SUBJECT: CSRM Enhancement Requests
The ICS ATC Dallas Texas group, initial users of CSRM, have identified the
following CSRM enhancements and problems.
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Priority Enhancement Functional Impact
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1 Ability to EMAIL multiple CSRs CSRM output is a 1 to 1
at one time relationship (CSR to
EMAIL, fax or print). The
vast majority of CLEC requests
are for multiple CSRs. CLECs
expect to receive multiple CSRs
in a single EMAIL, fax or print.
CLECs immediately registered a
complaint when ATC started using
CSRM and received 1 CSR per
EMAIL. This feature is currently
provided by their CSR copy
program - predecessor to CSRM.
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2 Add subject line to EMAIL and Larger CLECs distribute incoming
fax deliveries CSRs based on a subject line
that states originator and date
of the request. This feature is
currently provided by their CSR
copy program - predecessor to
CSRM.
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3 Add notes section Ability to convey comments to
CLECs re their request attached
to the CSRM EMAIL, fax or print.
This feature is currently
provided by their CSR copy
program - predecessor to CSRM.
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4 EMAIL alias list Non CLEC impactive. EMAIL is
primary method of delivering
CSRs and vast majority of
requests come from a few CLECs.
ATC users would like to be able
to select an EMAIL address
rather than entering it with
each request - saves time and
less prone to errors. This
feature is currently provided by
their CSR copy program -
predecessor to CSRM.
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These are low priority problems and not considered show stoppers by the clients.
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Problem Solution
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Authorized Name field does not allow Redefine field
spacing and displays in caps
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ATC CSRM input window is not ATC screen resolution different than
displayed on one screen developments. Improve spacing and/or
remove unnecessary fields.
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Sometimes CSRM does not refresh Workaround described by CGI. Known
correctly JAVA bug that may have fix in recent
JAVA upgrade.
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