EXHIBIT 10.11
CONFIDENTIAL MATERIALS OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION. ASTERISKS DENOTE OMISSIONS.
COREPORT-TM- LICENSE AND SERVICES AGREEMENT
QUICKSTART PACKAGE
[LOGO]
000 Xxxxxxxx Xxxxxx
Xxxxx 0000
Xxxxxx, XX 00000
000-000-0000
000-000-0000 (fax)
|X| CLIENT
INFORMATION: ABN AMRO INFORMATION TECHNOLOGY SERVICES CO.
-------------------------------------------------------------- -----------------------------------------
Client Name Billing Organization
000 Xxxx Xxxxxx Xxxxxx. E-Commerce Solutions Dep., Suite 2045
-------------------------------------------------------------- -----------------------------------------
Installation Address Xxxxxxx Xxxxxxx
Xxxxxxx XX 00000
-------------------------------------------------------------- -----------------------------------------
City, State, Zip City, State, Zip
Xxxxxxxx Xxxxxxxxx (000) 000-0000
-------------------------------------------------------------- -----------------------------------------
Contact Name and Telephone Attention
|X| PRODUCT LICENSED: COREPORT 2.1 (COREPORT 2.1 BROWSER CLIENT, COREPORT 2.1
SERVER ENGINE, CORETOOLS API, CORELINKS STANDARD
INTERFACES, AND AUTONOMY KNOWLEDGE MANAGEMENT, INCLUDING
QUERY/INDEX, USER AGENT, IMPORT, AUTO-SUGGEST AND
CATEGORIZER)
|X| LICENSE FEE: [**]
|X| NUMBER OF AUTHORIZED LICENSES (MACHINES): 50 USERS
|X| PROFESSIONAL SERVICES: FIVE (5) DAYS INSTALLATION/CONFIGURATION SUPPORT,
SEE ATTACHMENT A
|X| PROFESSIONAL SERVICES FEE: [**]
|X| TRAINING: ONE (1) DAY ON-SITE TRAINING
|X| ANNUAL SUPPORT FEE 18%: [**]
|X| SPECIAL TERMS: THE PILOT FEE WILL SERVE AS A CREDIT AGAINST FUTURE
LICENSE FEES.
This License and Services Agreement (the "Agreement") constitutes the entire
agreement between the parties and supersedes all prior agreements and
understandings, whether oral or written. If this Agreement conflicts with the
terms of a Client purchase order or any other writing, the terms of this
Agreement shall govern. By signing below, each party accepts and agrees to be
bound by the terms of this Agreement. It is understood that each party may
consider any fully signed reproduction of this Agreement to be a binding
original, if the reproduction is made by reliable commercial means (e.g.
photocopy, facsimile, e-mail). The Agreement shall not be binding upon
Corechange until reviewed and signed by either its President or Vice President
of Finance and Administration.
Corechange, Inc. ABN AMRO Information Technology Services Co.
/s/ Xxxxxxx Xxxxxxxxx /s/ Xxxxx X. Xxxxxxxxx
-------------------------------- --------------------------------------------
VP Finance and Administration Xxxxx X. Xxxxxxxxx
-------------------------------- --------------------------------------------
Date: 5/4/2000 Date: 5/9/2000
-------------------------------- --------------------------------------------
1
COREPORT-TM- LICENSE AND SERVICES AGREEMENT
QUICKSTART PACKAGE
TERMS AND CONDITIONS
1.0 LICENSE
1.1 GRANT.
Corechange grants Client, a nonexclusive, nontransferable LICENSE to use the
software programs known as Coreport (in object code format only), associated
documentation, and the software programs and documentation provided as a result
of the professional services ("Deliverables") (collectively, the "Licensed
Materials") in accordance with the terms and conditions of this Agreement. The
Licensed Materials are not being sold, rather all rights, title, and interest in
and to the Licensed Materials is retained by Corechange.
1.2 AUTHORIZED ACTIVITIES.
Client may: (a) install the software programs only on the authorized computer
systems(s) and locations, as defined by this Agreement, within the United States
and Canada; (b) use the Licensed Materials exclusively for Client's own internal
business use and benefit (including for the benefit of all majority owned
subsidiaries); and (c) make no more than one copy of the Licensed Materials only
for archival and back up purposes, provided that Client properly reproduces
copyright and other legal notices and restrictive legends of ownership on each
copy or partial copy. Client agrees to maintain records of all copies.
1.3 PROHIBITED ACTIVITIES.
Client may not: (a) reverse assemble, reverse compile, disassemble or otherwise
attempt to access the source code of the software programs without the prior
written approval of Corechange, unless such access is required by applicable
law, in which case Corechange may, in its discretion, perform such work at its
consulting rate, or allow Client to access the source code but only for the
limited, required purpose; or (b) sell, assign, sublicense, rent, lease, lend or
otherwise dispose of the Licensed Materials or transfer this license to any
other person, system or entity, including, without restriction, other Client
locations, service providers or facilities managers, except that Client may
assign without consent to a parent or wholly owned subsidiary by providing prior
written notice to Corechange.
2.0 SCOPE OF USE AND USE VERIFICATION
The front page of this Agreement specifies the Licensed Materials that are being
licensed and also defines the maximum installation and usage permitted under
this Agreement. Client may, at any time, increase the defined usage by providing
Corechange with prior written notice of the change. Additional license charges
as well as adjustments to the fees for Corechange Support may be incurred as a
result of this usage change. Corechange may reasonably request, at any time,
configuration documentation to verify the actual usage of the Licensed
Materials. Corechange may request from Client, but no more than twice annually,
and Client agrees to provide Corechange, a signed statement verifying the number
of user accounts administered by the Licensed Materials.
3.0 SERVICES
Corechange, its employees. agents and/or contractors shall provide the
professional services stated in Attachment A to this Agreement. Corechange
agrees to perform the services with care, skill and diligence in accordance with
applicable professional standards. Client agrees to fully cooperate with
Corechange and provide all assistance reasonably necessary for Corechange to
provide the required services. In the event that Corechange experiences delays
resulting from Client's failure to provide the necessary assistance including,
without limitation, the proper desktop and application operating environments
and personnel, Corechange may be required to xxxx Client an additional per diem
charge at its standard consulting rate.
4.0 PROPRIETARY INFORMATION
Both Corechange and Client may make available to the other confidential and
proprietary materials and information ("Proprietary Information"). All material
and information provided by one party to the other relating to its business,
policies, procedures, customs, forms, customers and strategies and identified in
writing as "confidential" or "proprietary" shall be considered to be Proprietary
Information. The Licensed Materials shall be deemed Proprietary Information
whether or not identified in writing as such. Proprietary Information does not
include information that: (i) is already, or otherwise becomes, generally known
by third parties as a result of no act or omission of the receiving party; (ii)
subsequent to disclosure hereunder is lawfully received from a third party
having the right to disseminate the information without restriction on
disclosure; (iii) is generally furnished to others by the disclosing party
without restriction on disclosure; (iv) was already known by the receiving party
prior to receiving them from the disclosing party and were not received from a
third party in breach of that third party's obligations of confidentiality; or
(v) is independently developed by the receiving party without the use of
Proprietary Information of the disclosing party. Each party shall maintain the
confidentiality of the other party's Proprietary Information and will not use or
disclose such Proprietary Information without the written consent of the other
party. Notwithstanding the foregoing, a party may disclose the Proprietary
Information of the other to its agents and other third parties on a need-to-know
basis, provided that such parties are under a similar obligation to maintain the
confidentiality of the Proprietary Information. Further, the parties may
disclose the other's Proprietary Information in a judicial or quasi-judicial
proceeding when required to do so by law when responding to a subpoena,
deposition notice or similar judicial or governmental demand; in such
situations, however, the party being requested to disclose the other's
Proprietary Information shall endeavor to provide notice to the other party
whereby the other party may intervene in the proceeding, if it wishes, and
endeavor to prevent such disclosure. Additionally, the parties may disclose the
other's Proprietary Information to their various regulatory agencies if
required, provided they take reasonable steps to limit further disclosure.
Notwithstanding any contrary provision of this Agreement, as long as each party
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protects the Proprietary Information of the other, neither the exposure to the
other party's Proprietary Information, nor its ownership of work products, shall
prevent either party from using ideas, concepts, expressions, know-how, skills
and experience possessed by either party prior to its association with the other
party or developed by either party during its association with the other party,
so long as the Proprietary Information of the other party is not used. In case
of breach, the disclosing party shall have the right to seek injunctive relief.
5.0 LIMITED WARRANTY
5.1 SCOPE OF WARRANTY. Corechange warrants that it owns the Licensed Materials
or has the right to grant this license authorizing the use of the Licensed
Materials. Corechange warrants that during the first ninety (90) days following
delivery of the Coreport program ("Warranty Period"), the software programs will
substantially conform to the documentation provided with the Licensed Materials,
will not include any virus, and will be free of intentionally disabling code.
Client's exclusive remedy for non-conformance shall be that Corechange will, at
no additional charge, correct or replace any material part of the software
programs that is or becomes defective, provided that Corechange receives written
notice of the defect during the Warranty Period. If Corechange is unable to
correct or replace the software, Corechange can terminate the Agreement, and
return any license fees paid for the Licensed Materials, with no additional
liability by Corechange to Client. After the Warranty Period, such services will
only be available through continued enrollment in Corechange Support. Corechange
specifically waives responsibility for any third party product or service that
may be used in conjunction with the Licensed Materials.
5.2 ACKNOWLEDGMENTS. Unless otherwise set forth in an addendum to this
Agreement, Client acknowledges that it shall be solely responsible for (i)
providing the proper operating environment for the Licensed Materials; (ii)
installing the Licensed Materials; (iii) training end users; (iv) establishing
proper back-up procedures; (v) portal layout and look-and-feeling planning; and
(vi) user, role, content (internal and external) definition and gathering.
5.3 EXCEPTIONS. The obligations of Corechange under Section 4.1 shall not apply
to the extent Client: (i) modified the Licensed Materials, (ii) did not follow
the instructions that Corechange provided, (iii) used the Licensed Materials in
an unauthorized manner in combination with other non-Corechange products and the
claims resulted from that combination, or (iv) is not currently enrolled in
Corechange Support.
5.4 DISCLAIMER. EXCEPT FOR THE EXPRESS WARRANTIES IN SECTION 5, CORECHANGE
DISCLAIMS ALL OTHER WARRANTIES AND/OR REPRESENTATIONS, EXPRESS OR IMPLIED,
WRITTEN OR VERBAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
6.0 CORECHANGE SUPPORT
6.1 CORECHANGE SUPPORT - OVERVIEW. The services that Corechange provides Client
under Corechange Support are an important part of our business relationship.
Under Corechange Support, Corechange Corechange will offer technical telephone
support services, error corrections, and access to maintenance releases of the
Licensed Materials or terms set our in Corechange's Support Schedule. New
versions of the Licensed Materials may be made available on a discounted basis
through Corechange Support. Corechange may also develop and market new products
containing new functionality, which may include portions of previously licensed
products. These new products may not be made available through Corechange
Support.
6.2 CORECHANGE SUPPORT - ADJUSTMENTS. Corechange may adjust the annual fee (or
any portion thereof) during the enrollment period to reflect usage upgrades that
may occir during the enrollment period or to reflect increased costs of
providing Corechange Support. No refunds or credits will be given for Client's
early termination of Corechange Support.
6.3 CORECHANGE SUPPORT - REINSTATEMENT. If at any time after enrollment,
Corechange Support is terminated, Client may elect to reinstate in the program
by paying the then current annual fee for Corechange Support plus a
reinstatement fee based on the difference between the license fee initially paid
for the Licensed Materials and the prevailing license fee at the time of
reinstatement, and the cost for Support during the period when Support was
terminated.
7.0 PAYMENT
Payment of all fees specified in an invoice and not the subject of a good faith
dispute is payable upon receipt. Client acknowledges that the Licensed Materials
have been delivered to Client pursuant to the terms of this Agreement, and
Client expressly accepts delivery of such license, and agrees to be bound by the
payment terms of this contract. Invoices for Corechange Support will be issued
up to ninety (90) days prior to the renewal date. Under certain licensing
options, additional license fees may come due as a result of changes to usage,
the operating environment or system configuration. Corechange will issue an
invoice upon (i) receipt of Client's written notice specifying this
change/upgrade. Client also agrees to pay all amounts equal to any applicable
taxes (e.g. sales, use, personal property, etc.) resulting from any transaction
under this Agreement, not including any taxes based on Corechange's net income.
Invoices remaining unpaid for thirty (30) days following the date payment is due
shall accrue interest at the rate of one and one-half percent (1.5%) per month
(or such lesser amount if required by law) on any unpaid amount. Client shall
pay Corechange the fees indicated on the front page of this Agreement. Client
shall reimburse Corechange for reasonable travel and other expenses incurred as
a result of this Agreement. In
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addition to the fees set forth in this Section, Client shall pay or reimburse
Corechange for all federal, state, local or other taxes (exclusive of income,
business privilege, or similar taxes), including but not limited to, sales, use,
lease or similar assessments, based on charges for the Deliverables rendered
hereunder but not taxes based on Corechange's net income or employment taxes.
Notwithstanding the foregoing, in the event Client cancels or unilaterally
reschedules the commencement date for the Services within seven (7) calendar
days prior to the agreed upon commencement date, Client shall be liable to pay
Corechange, as liquidated damages, a sum equal to twenty-five (25%) of the
contracted value of the Services.
8.0 LIMITATION OF LIABILITY
Except to the extent agreed otherwise, Client is responsible for the proper
installation and operation of the software programs including, without
limitation, confirming the proper configuration of its computer system(s). In
the event a problem arises with the Licensed Materials, Client agrees that
Corechange is only liable for monetary damages in the amount of the proven
direct actual damage. Corechange's aggregate liability to Client for all claims
shall not exceed the amount of license fees that Corechange has received from
Client for the Licensed Materials hereunder.
EXCEPT FOR CORECHANGE'S INDEMNIFICATION OBLIGATIONS OR A BREACH OF SECTION 1.3
OR 4, IN NO EVENT WILL EITHER PARTY BE LIABLE TO THE OTHER FOR THIRD PARTY
CLAIMS, OR FOR LOSS OF OR DAMAGE TO RECORDS OR DATA, OR ANY CONSEQUENTIAL,
PUNITIVE, SPECIAL AND OTHER INDIRECT DAMAGES (INCLUDING LOSS OF PROFIT),
REGARDLESS OF THE NATURE OF THE CLAIM EVEN IF INFORMED OF THE POSSIBILITY OF
SUCH DAMAGE OR LOSS.
9.0 TERMINATION
Either party may terminate in event of a material breach that remains uncured
after thirty (30) days from receipt of written notice, or ten (10) days in case
of breach of Section 1.3 or 4. Upon termination of any license set forth herein,
whether by expiration of term or by cause, Client agrees to immediately delete
all copies of the software programs that are installed on its computer systems
and return to Corechange all documentation and tangible embodiments of the
Licensed Materials, together with a written statement certifying completion of
these obligations. The provisions of Sections 1.2, 4, 5.4, and 8-11, shall
survive any termination, as shall any other section to the extant it survives by
its own terms.
10.0 INDEMNIFICATION
If a claim or action is brought against Client or its successors by a third
party arising from (1) injury to persons or property as a result of Corechange's
negligence, or (2) a claim that the Licensed Materials or Client's use or
possession of the Licensed Materials infringes a patent, copyright, trade
secret, or other intellectual property right, Corechange shall defend such claim
or action at its expense and shall pay all costs, attorney's fees, damages,
settlements and other amounts awarded or agreed to in connection with any such
claim or action, provided that Client provides (x) prompt written notice of the
claim, (y) all reasonable assistance, and (z) control of the claim to
Corechange. Corechange shall have no obligation to indemnify if the claim arises
from (i) the use of the Licensed Materials with other products not provided by
Corechange; or (ii) any unauthorized uses of or modifications to the Licensed
Materials. If Client is enjoined, precluded, or advised by Corechange to refrain
from using the Licensed Materials because of any such infringement or any
infringement claim or allegation, Corechange shall, and at Corechange's expense
and option: (a) procure for Client the right to continue using the Licensed
Materials; (b) replace or modify the Licensed Materials so that they becomes
non-infringing without materially and adversely affecting the performance of the
Licensed Materials or significantly lessening the utility of the Licensed
Materials to Client; or (c) if either of the above two options are not available
on commercially reasonable terms, accept return of the Licensed Materials at
Corechange's expense and refund that portion of the license fees based on a
three (3) year straight-line amortization. This provision states the sole and
exclusive liability of Corechange for infringement or breach of third party
rights.
11.0 MISCELLANEOUS
If any one or more of the provisions contained in this Agreement shall be held
to be invalid or unenforceable in any respect, such invalidity or
unenforceability shall not affect the other provisions of this Agreement. If
either party should waive a breach of any provisions of this Agreement, it shall
not thereby be deemed to have waived any preceding or succeeding breach of the
same or any other provisions herein. This Agreement shall be governed by and
construed in accordance with the laws of the Commonwealth of Massachusetts,
without regard to its choice of law provisions. The parties irrevocably consent
to the exclusive jurisdiction and venue of the state and federal courts in
Illinois. Corechange shall not be entitled to use Client's name or the name of
any subsidiary, parent or affiliated entity of Client's or any trade name,
trademark or service xxxx belonging to the entities described above in printed
brochures, press releases, or in any form of advertising for any product,
service or technology without the prior written consent of a Senior Vice
President of Client's. A copy of any notice of breach of the terms of the
Agreement shall be forwarded to: ABN AMRO North America, Inc., Attention:
Legal Department, 000 Xxxxx XxXxxxx Xxxxxx, Xxxxxxx, XX 00000.
12.0 INSURANCE
For one year after the date of execution, Corechange agrees to maintain
comprehensive general liability and property damage insurance coverage for
bodily injuries to persons and damage to physical property with limits of at
least $1,000,000 for bodily injury to persons and $1,000,000 for damage to
physical property.
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ATTACHMENT A
This Attachment A is incorporated in its entirety as part of this Coreport
License and Services Agreement QuickStart Package between Corechange and Client.
Scheduled Services / Project Plan:
- Project Review - Establish scope, content, deliverables and
expectations. Asses requirements, resources and rollout plan. Review of
project plan and timeframes.
- Software Installation - Basic configuration.
- (50) User information load/import.
- Coreport organizational structuring, role layout and assistance.
- Custom portal functions, creation and configuration.
- Test and quality assurance.
- Other related services, time permitting, based on client preferences.
- Autonomy configuration (for Autonomy Knowledge Management as listed on
page 1)
- Presentation and demonstration of the portal soltuion.
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