CONTENT ATTACHMENT NO. 2 TO CONTENT DISTRIBUTION ADDENDUM TO SYNACOR MASTER SERVICES AGREEMENT NETPAK
EXHIBIT
10.17.8
CONFIDENTIAL
TREATMENT REQUESTED
EXECUTION COPY
NETPAK
This Attachment No. 2 dated as of June 6, 2005 (this “Attachment No. 2”) to the Content
Distribution Addendum to the Synacor Master Services Agreement dated July 13, 2004 (the
“Agreement”) is entered into between Synacor, Inc. (“Synacor”) and ACC Operations, Inc. (“Client”),
and forms a part of, and is subject to, the Agreement. Capitalized terms used but not defined in
this Attachment No. 2 shall have the meanings ascribed to them in the Agreement.
WITNESSETH:
WHEREAS, Synacor and Client entered into the Agreement to establish the terms and conditions
under which Synacor provides to Client certain web hosting services, including, without limitation,
making certain content available on the Client Branded Portal; and
WHEREAS, the Agreement contemplates Synacor and Client completing separate attachments to the
Content Distribution Addendum detailing specific content offerings and additional fees associated
with such offerings in the event that Client desires to include premium content on Client’s HSI
customer home page, currently located at xxxx://xxx.xxxxxxxx.xxx (“Client’s Web-site”); and
WHEREAS, the Parties desire by way of this Content Attachment No. 2 to set forth the specific
content offering and pricing with respect to certain content to be known as “Adelphia NetPak.”
NOW, THEREFORE, in consideration of the premises and of the mutual agreements set forth below,
and other good and valuable consideration, the receipt and sufficiency of which is hereby
acknowledged, the Parties agree as follows:
1. Service Description and General Overview
NetPak is a bundle of family-oriented on-line services, comprised of the content set forth
below. Client may brand the NetPak service as “Adelphia NetPak.” Client shall have the right, but
not the obligation, to offer Adelphia NetPak throughout the Attachment No. 2 Term (as defined
herein) to its high speed Internet customers on a subscription basis. Throughout the Xxxxxxxxxx Xx.
0 Xxxx, Xxxxxxx shall make Adelphia NetPak available to Client for distribution to Client’s
subscribers for the monthly fees described below.
Unless modified at Client’s request as set forth below, Adelphia NetPak shall, throughout the
Attachment No. 2 Term, include the following services:
| • | Encyclopaedia Britannica — unlimited access to the updated 32-volume Encyclopaedia Britannica, plus Britannica’s Student & Concise encyclopedias, and thousands of exclusive video and audio clips. |
| • | Shockwave Gameblast — 100 popular premium on-line and downloadable games. | ||
| • | American Xxxxxxxxx.xxx — “Print and Send Greeting Cards,” and access to member’s only on-line greeting cards. | ||
| • | Clever Xxxxxx.xxx — focuses on the educational skills that are most important to a child’s development, including language, numbers, spatial reasoning, logic, and critical thinking. Activities are designed by leading experts in education and child development to be engaging, powerful, and fun. | ||
| • | CNN QuickCast & NewsPass — up to 30 video news updates per day. Along with 12, 2 minute breaking news stories per day*. (*Subject to approval by CNN). | ||
| • | Xxxxxxx.xxx — local, regional and national video weather reports and special feature categories*. (*Subject to approval by Xxxxxxx.xxx) | ||
| • | XXX.xxx — access to game-day audio (listen to every game played that day); condensed video games; post-game highlights; MLB custom cuts, and MLB radio. |
From time-to-time, Client shall have the right to request alternative services that Synacor
may be able to provide to replace one or more of the above-listed services in the event that, in
Client’s discretion, a service(s) has a low performance rating in terms of Adelphia NetPak
Subscriber usage of such service(s), or in order to make the overall bundle more robust and
appealing to subscribers.
2. Pricing and Payment
The fee payable by Client to Synacor under this Content Attachment No. 2 in consideration of
the right to provide Adelphia NetPak to Client’s subscribers will [*] (each, a “NetPak Subscriber”), and payment terms
shall be as set forth in Section 3, of Schedule A of the Agreement. For purposes of the payment of
the monthly fee, the number of NetPak Subscribers shall be [*].
Client may offer Adelphia NetPak to “first-time” NetPak Subscribers [*]. Notwithstanding anything
in this Attachment No. 2 or the Agreement to the contrary, Client shall not be obligated to [*].
Pursuant to Section 3, of Schedule A of the Agreement, [*]. In the event that additional
optional features or enhanced functionality (collectively, “Enhanced Features”) are developed for
NetPak which have the potential for generating additional revenue and Client desires to make such
Enhanced Features available to its subscribers, Synacor and Client shall negotiate in good faith
with respect to apportioning any such revenue between Synacor and Client.
Without limiting Client’s rights under Paragraph 5 hereof to terminate this Content Attachment
No. 2 in the event of an uncured breach, if at any time during the Attachment No.
* CERTAIN
INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY
WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH
RESPECT TO THE OMITTED PORTIONS.
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2 Term the Service is interrupted or unavailable on an unscheduled basis for a period of more than
[*] (a “Service Interruption”) because of an outage or other network failure
at Synacor’s, or one of its suppliers’, facilities, Synacor shall reimburse Client for credits
Client provides to Service subscribers who have called Client complaining of such Service
Interruption (each, a “Refund Subscriber”), up to [*].
3. Accessing Content
Subscribers may access Adelphia NetPak through the Synacor-provided Client portal. To access
Adelphia NetPak, subscribers must first log-in to the Client portal with their ID and password, at
which point they can access Adelphia NetPak without any further log-in required.
4. Customer Support
Tier 1 subscriber support will be provided by Client, Tier 2 and Tier 3 technical support will
be provided by Synacor, as necessary. This means that initial subscriber queries will be fielded by
Client support personnel. If the Client support team is unable to answer the question, it will be
forwarded to Synacor. Synacor will address the question, in consultation with the relevant content
supplier, if necessary. Synacor will provide a response back to the Client Customer Support contact
for communication to the pertinent subscriber.
5. Term; Termination
Unless terminated earlier as provided herein, the “Attachment No. 2 Term” shall commence as of
the date hereof and continue until the expiration or earlier termination of the Agreement.
Notwithstanding anything in this Content Attachment No. 2 to the contrary, either Party may, upon
giving thirty (30) days’ written notice identifying specifically the basis for such notice,
terminate this Content Attachment No. 2 for a breach of any material term or condition of this
Content Attachment No. 2 by the other Party, unless the Party receiving such notice cures such
breach within such thirty (30)-day period.
6. [*]
* CERTAIN
INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY
WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH
RESPECT TO THE OMITTED PORTIONS.
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[*]
7. Counterparts
This Content Attachment No. 2 may be executed in counterparts, all of which (once executed)
taken together shall constitute a single agreement, and facsimile signatures shall be effective as
if original.
8. Effectiveness
Except as specifically amended hereby, the Agreement shall continue in full force and effect
in accordance with the provisions thereof as in existence on the date hereof. After the date
hereof, any reference to the Agreement and each reference in the Agreement to “this Agreement,”
“hereunder,” “hereof,” “herein” or words of like import, shall mean and be in reference to the
Agreement, including this Attachment No. 2. If any provision of this Attachment No. 2 conflicts
with any provision of the Agreement, the provisions of this Attachment No. 2 shall control.
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* CERTAIN
INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY
WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH
RESPECT TO THE OMITTED PORTIONS.
IN WITNESS WHEREOF, the parties have executed this Attachment No. 2 to be effective as of the
day first above written.
| SYNACOR, INC. | ACC OPERATIONS, INC. | |||||||||||||
By:
|
/s/ Xxxxxx Xxxxxxx | By: | /s/ Xxxxx X XxXxx | |||||||||||
| Name: Xxxxxx Xxxxxxx | Name: XXXXX X XXXXX | |||||||||||||
| Title: Senior Vice President | Title: SVP Marketing & Sales | |||||||||||||
DATE:
|
6/2/2005 | |||||||||||||
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