IBM(R) Agreement # 4904T30213
SOW# 4904T30218
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IBM Solutions Engagement Agreement
Statement of Work
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This Statement of Work Agreement #("SOW") between International Business
Machines Corporation ("IBM") and TechAlt, Inc. currently known as Dendo Global
Corporation, a Nevada corporation ("TechAlt" or "Supplier") is for hardware,
software and service under the Urban Area Initiative and specifically the Mobile
Video and Data Network System as awarded by ("▇▇▇▇ County" or "County" or
"Customer") and hereafter known as the Countywide Wireless Infrastructure
Project, and incorporates the following:
o Solutions Engagement Agreement# 4904T30213 ("Agreement")
o Appendix A - Payments & Pricing
o Appendix B - Project Change Control Procedure
o Appendix C - Definitions
o Appendix D - TechAlt Maintenance Service Levels
o Appendix E - TechAlt Sign Off Check Lists
o Appendix F - TechAlt List Pricing Table
o Appendix G - Additional Terms & Conditions
o Appendix H - Software Support
This SOW is effective beginning on 10-01-2004 and will remain in effect until
12-31-2009.
▇▇▇▇ County as defined herein shall include, without limitation, the legal
governing body of ▇▇▇▇ County, Illinois, and all ▇▇▇▇ County approved
installation locations as shown on approved WA's. Changes to this SOW will be
administered through the procedure described in "Appendix B - Project Change
Control Procedure".
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Each of us agrees that the complete agreement between us about this transaction
consists of 1) this Statement of Work and 2) the Agreement referenced above and
its applicable Attachments and Transaction Documents. This SOW is not a work
authorization.
Agreed to: Agreed to:
TechAlt, Inc. currently known as Dendo Global International Business
Corporation, a Nevada corporation Machines Corporation
By: By:
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Authorized Signature Authorized Signature
▇▇▇▇▇ ▇. ▇▇▇▇▇▇▇ ▇▇▇▇ ▇▇▇▇
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Printed Name Printed Name
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Date: Date:
Strategic Sourcing - Connectivity
CEO / President IBM Procurement
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Title & Organization Title & Organization
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TechAlt Address: IBM Office address:
TechAlt, Inc. IBM
▇▇▇▇ ▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇, ▇▇▇▇▇ ▇ ▇▇▇▇ ▇▇▇▇▇ ▇▇▇▇
▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇
▇▇▇ ▇▇▇
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IBM Solutions Engagement Agreement Statement of Work.doc November 10, 2004
IBM(R) Agreement # 4904T30213
SOW# 4904T30218
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Table of Contents
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1.0 Key Assumptions........................................................................................... 1
2.0 TechAlt Services.......................................................................................... 2
2.1 Provide Project Leadership.............................................................................. 2
2.2 TechAlt InCar Video Implementation Services............................................................. 3
2.3 Perform Pilot Test..................................................................................... 10
3.0 Safety................................................................................................... 11
3.1 Equipment.............................................................................................. 12
3.2 Installation Services.................................................................................. 12
4.0 Estimated Schedule....................................................................................... 13
Appendix A. Payments & Pricing............................................................................ 1
A.1 In-Car Video Supply, Installation, & Maintenance........................................................ 2
A.2 In-Car Computer Supply, Installation, & Maintenance..................................................... 3
A.3 Mobile Communications Module Supply, Installation, & Maintenance........................................ 4
A.4 Software License In-Car Video Supply, Installation, & Maintenance....................................... 5
A.5 Software License for TechAlt Viewing - Supply, Installation, & Maintenance.............................. 6
A.6 Application Integration................................................................................. 7
A.7 Application Citrix Integration.......................................................................... 8
A.8 Fixed Communications Module Supply, Installation, & Maintenance......................................... 9
A.9 Command Van Satellite Dish Supply, Installation, & Maintenance......................................... 10
A.10 Logistics - Cisco Equipment Handling and Testing.................................................... 11
A.11 Training & Documentation............................................................................ 12
A.12 Network Design Management........................................................................... 13
A.13 Systems Integration & Testing....................................................................... 14
A.14 Survey of First Responder Vehicles & Equipment...................................................... 15
A.15 Installation of Fire Engine MVDN Equipment.......................................................... 16
A.16 Installation of EMT MVDN Equipment.................................................................. 17
A.17 Project Management Services......................................................................... 18
A.18 Labor Rates......................................................................................... 19
A.19 TechAlt Equipment, Program Products, Tools, Developed Works, and Pre-existing Materials............. 20
Appendix B. Project Change Control Procedure.............................................................. 1
Appendix C. Definitions................................................................................... 1
Appendix D. TechAlt Maintenance Service Levels............................................................ 1
Appendix E. TechAlt Sign Off Check Lists.................................................................. 1
Appendix F. TechAlt List Pricing Table.................................................................... 1
Appendix G. Additional Terms & Conditions................................................................. 1
G.1 TechAlt's Use of Subcontractors......................................................................... 1
G.2 Termination of TechAlt Maintenance Services............................................................. 1
G.3 Warranty Term........................................................................................... 1
G.4 Risk of Loss, Theft, or Damage.......................................................................... 1
G.5 Proprietary Rights...................................................................................... 1
G.6 Licensed Software....................................................................................... 1
G.7 Equipment............................................................................................... 2
G.8 Unanticipated Services.................................................................................. 2
G.9 Acceptance Procedures................................................................................... 2
G.10 Representations and Warranties....................................................................... 3
G.11 Supplier Personnel................................................................................... 4
G.12 Delay by the County.................................................................................. 5
G.13 Unit Prices Firm..................................................................................... 5
G.14 Conflict of Interest................................................................................. 6
G.15 County Policies...................................................................................... 6
G.16 Transition Services.................................................................................. 7
Appendix H - Software Support..................................................................................... 1
H.1 - General.................................................................................................. 1
H.2 - Supplier Responsibilities................................................................................ 1
H.3 - Scope of Support......................................................................................... 1
▇.▇ - ▇▇▇/▇▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇......................................................................... ▇
▇.▇ - ▇▇▇▇▇▇▇▇ for Software Support............................................................................ 2
H.6 - Service Levels........................................................................................... 2
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IBM Solutions Engagement Agreement Statement of Work.doc November 10, 2004
IBM(R) Agreement # 4904T30213
SOW# 4904T30218
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Statement of Work
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1.0 Key Assumptions
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This Statement of Work (SOW) is based on the key assumptions below. Any
assumptions found invalid could have an effect on price or schedule and will be
handled in accordance with "Appendix B - Project Change Control Procedure".
1. All Cisco hhardware will be first delivered to TechAlt before
manufacturing, testing and installation can occur.
2. Each municipality will obtain Equipment IDs and Receiver Programs
for those vehicles requiring Leads2000.
3. Each municipality will obtain Equipment IDs and Receiver Programs
for those vehicles requiring ▇▇▇▇▇▇.▇▇▇.
4. Each municipality will obtain proper authorization with IP
addresses to access the iCLEAR system.
5. Each municipality (or ▇▇▇▇ County) will obtain a Verizon Account
per modem used per car equipped with the Mobile Communications
Module.
6. Each municipality (or ▇▇▇▇ County) will obtain a Nextel Account
per modem used per car equipped with the Mobile Communications
Module.
7. Each municipality building identified to stream video out from
the building will supply high speed internet access connectivity
to the Fixed Communications Module. The municipality will also
supply an outside static IP address and configure their firewall
to allow connectivity.
8. Each municipality building designated to be a hot spot that
requires high speed connectivity to the County network will have
a terrestrial network connection
9. The County will supply and assist coordination of the training
locations, times, dates, and attendees for the In-car Video,
communications and Viewing applications training.
10. The County will supply technical specifications, availability,
and a location for the installation of the Sheriff's Command Van
satellite dish and Mobile Communications Module installation.
11. The commercial satellite service as any shared internet access
service is subject to variation in available bandwidth due to
commercial usage
12. A County Hot Spot Tower will have connectivity to the ▇▇▇▇ County
Network
13. A Building Hot Spot will require the ability to stream video out
from the building and be Internet access enabled. These buildings
may or may not have County Network Access.
14. All tower hardware will be ordered and on site, in a secure
storage space at the tower locations, when installation is
scheduled to begin.
15. ▇▇▇▇ County will provide access to the tower, associated
equipment rooms, customer buildings, offices, computer rooms,
adjunct facilities and other areas as appropriate as needed in
performance of all required activities.
16. ▇▇▇▇ County will provide an individual to serve as the "single
point of contact" who has specific authority to make all
necessary decisions regarding any aspect of the work involved.
17. UPS power will be provided by the Customer as required at all
locations.
18. Customer will provide all T1 circuits, with interface to Ethernet
/ local area network.
19. Environment where communication equipment is to be installed will
meet OSHA requirements.
20. County will provide Full access to all relevant systems (routers,
firewalls, network access servers, dial-in systems, accounting
systems, in-car existing hardware, vehicles, etc.)
21. County will provide access to network documentation, including
network diagrams
22. County will provide access to other support personnel as
necessary to complete this project
23. County will provide any racks, shelves, and cabling including
patch cables..
24. County will provide authority to resolve equipment and network
issues directly with the cellular carriers for efficiency of
issue resolution
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25. Quote for the in-car solution assumes a standard mount for a
Crown Victoria, prior to cage being installed, console does not
interfere with standard computer mount, available space on the
package shelf, and will be in service for 3 years. If there is
variation, this would require a price change order.
26. Vehicles installations will occur at a TechAlt authorized
facility
27. No workaround for the Vision Control DVR for remote viewing on
handhelds or integrated viewing software is provided by TechAlt.
28. No provision for integrated Vision Control DVR viewing through
the TechAlt browser application
29. The Fixed Communications Modules assume a 4 port TechAlt Video
Server for the towers as well as the municipal buildings.
30. No provision has been made for application integration or testing
of Citrix with the mobile networking components by TechAlt
31. County will supply support resources to integrate the GPS from
the Mobile Communications Module to view through the existing
County application. The work will be performed by the County ESRI
GIS groupAll devices on the wired ▇▇▇▇ County WAN are secure
32. TechAlt Minimum requirement for in car computer includes 500MHZ ,
Windows 2000 or later, 128MB Ram, 10MB free disk space, Windows
.Net framework, Internet explorer v5.5 or later, 1 USB Ports, 1
Ethernet Port, power draw equivalent to a Panasonic Toughbook 29,
and 800x600 video resolution.
33. County will supply video browser administrator to be trained by
authorized TechAlt personnel
34. For installation of the Fixed Communication Modules, the cameras
to connect must be within a signal level of 1v p-p with
appropriate defined SNR characteristics.
35. County will ensure that standards and policies are in place for
Internet browsing usage from the mobile vehicles.
36. For unplanned deinstalls/reinstalls, to include but not limited
to a vehicle in an accident or retired, asset recovery will be
treated as a change order. The County will maintain ownership of
such asset and determine deployment action.
37. Delivery times for equipment and/or specific individual
components is subject to seasonal and commercial conditions
outside TechAlt control. (e.g. if all components have not been
ordered on or before Oct 1, 2004, they could, or it is likely
based on historical circumstances, that end products and the
associated deliverable may be delayed until Jan 2005.)
38. Equipment (ie. InCar DVD, Mobile Communications Modules, and
Fixed Communication Modules) will be ordered at the start of the
contract in order to meet aggressive implementation deadlines.
39. County/IBM will supply appropriate current licensed Norton
Antivirus software for TechAlt installation.
40. No provision for spares in the Command Van satellite dish, base
station, or plasma screen is accounted for.
41. TechAlt will be supplied specified equipment or programs to
install (e.g. Citrix or logon IDs) for remote termincal level
diagnostics through a ▇▇▇▇ County telecommunications link for
Software and Hardware Support.
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2.0 TechAlt Services
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TechAlt will perform the following tasks for IBM/▇▇▇▇ County in accordance with
the terms and conditions of the Solutions Engagement Agreement ("Agreement").
Services will be provided at ▇▇▇▇ County, or TechAlt approved, facilities.
2.1 Provide Project Leadership
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TechAlt will provide project leadership services for the tasks in this Statement
of Work. TechAlt will appoint a Project Leader (Supervisor) who will have
explicit responsibility for the administration and technical direction of
TechAlt's activities. Project leadership duties include:
1. With the IBM Project Manager, discuss this Agreement, this
Statement of Work, and the Change Control Procedure in "Appendix
B - Project Change Control Procedure" and review the
responsibilities of all parties.
2. Provide orientation for new project team members.
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3. Establish and administer project leadership procedures and
develop project work plans in coordination with the IBM Project
Manager.
4. Measure and evaluate project progress against established project
work plans and schedules.
5. Provide written weekly Progress Reports to the IBM Project
Manager, as required.
6. Administer the Change Control Procedure with the IBM Project
Manager.
7. Provide copies of all travel expense-related receipts (if
applicable) for TechAlt project team members to the IBM Project
Manager.
2.2 TechAlt InCar Video Implementation Services
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2.2.1 Supply, Installation and test of equipment in first responder vehicles
Task Description: The purpose of this task is to install the in-car solution and
provide application integration in the identified vehicles. During the survey,
it will be determined which components will make up the in-car solution for each
vehicle and which applications are used by the municipality. Per car,
1. Supply the In-Car Video DVD recording system
2. Install the in-car camera(s) recording system, mobile
communications module, and computer system.
3. Integrate with existing wiring
4. Integrate with existing in-car computer system, if already
installed
5. Test functionality that the in-car video system has viewing from
the in-car computer
6. Install links to iCLEAR, Leads2000, ▇▇▇▇.▇▇▇, and ▇▇▇▇▇▇.▇▇▇ for
those agencies requesting these applications
7. Test ability to access County network from the vehicle through a
County Hot Spot
8. Install software for remote viewing of cameras onto designated
remote computers (buildings & vehicles with Mobile
Communications)
9. Integrate with existing applications
10. Test functionality that the remote computers can communicate to
view cameras on the County WAN
Completion Criteria: TechAlt will have completed the in-car installation
upon signoff by the municipality or County.
Deliverable Materials: The following item will be provided to the
municipality as a result of this task:
1. Vehicle with:
2. Installed and tested in-car video system with grill lights,
front-facing camera, rear-seat camera and microphone, belt pack
microphone, and DVD recording vault.
3. The video system will have connections to the vehicle emergency
lights such that switching on emergency lights turns on video
recording.
4. The video system will have connections to the emergency lights,
siren, and brake such that when they are activated an indicator
appears on the recording video.
5. Six antennas will be added to vehicle: 902.11, 1XRTT, and iDen
networks.
6. GPS receiver functioning and transmitting coordinates.
7. Installed and tested video control and video browsing software on
the vehicle computer.
8. Installed and tested connections to iCLEAR, Leads2000, ▇▇▇▇.▇▇▇,
▇▇▇▇▇▇.▇▇▇, Citrix (as required), and Internet browser (as
required) on the vehicle computer.
9. Completed Signoff check list of functionality 2.2.2 Maintenance
of TechAlt In-Car Video DVD System
Task Description: In-Car Video System maintenance will be for five (5) years,
Monday through Friday during normal business hours, with a 4 hour response
window. Maintenance response is defined as a call back to County with a plan of
action for resolution which may include but not be limited to on-site swap-out
or remote repair. Sufficient inventory shall be maintained in ▇▇▇▇ County to
replace a part for any of the MVDNS devices. Maintenance shall not cover the
cost of accidental, intentional, acts of God, or malicious acts of vandalism by
the public or ▇▇▇▇ County.
Completion Criteria:
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1. In-car Video DVD functionality
2. Zoom, focus, Iris, and manual camera movement
3. Storage of video to DVD media
Deliverable Materials:
Not applicable
2.2.3 Maintenance of In-Car Computer System
Task Description: In-Car Computer System maintenance for the TechAlt supplied
▇▇▇▇▇▇▇▇▇ ▇▇▇▇, will be for five (5) years, Monday through Friday during normal
business hours, with a 4 hour response window. Maintenance response is defined
as a call back to County with a plan of action for resolution which may include
but not be limited to on-site repair, on-site swap-out, or remote repair.
Sufficient inventory shall be maintained in ▇▇▇▇ County to replace a part for
any of the MVDNS devices. Maintenance shall not cover the cost of accidental,
intentional, acts of God, or malicious acts of vandalism by the public or ▇▇▇▇
County.
Completion Criteria:
In-car Computer functionality
Deliverable Materials:
Not applicable
2.2.4 Maintenance of Mobile Communications Modules
Task Description: Mobile Communications Module maintenance will be for five (5)
years, Monday through Friday during normal business hours, with a 4 hour
response window. Maintenance response is defined as a call back to County with a
plan of action for resolution which may include but not be limited to on-site
repair, on-site swap-out, or remote repair. Sufficient inventory shall be
maintained in ▇▇▇▇ County to replace a part for any of the MVDNS devices.
Maintenance shall not cover the cost of accidental, intentional, acts of God, or
malicious acts of vandalism by the public or ▇▇▇▇ County.
Completion Criteria:
1. Communication connectivity to the ▇▇▇▇ County network when
available
2. Interface to the TechAlt In-Car Video DVD System for streaming
video
Deliverable Materials:
Not applicable
2.2.5 Supply, Installation and Testing of Software for In-Car Video Application
Task Description: The purpose of this task is to supply the software license and
install the In-Car Video application for the identified vehicles.
1. Supply of TechAlt's Software licenses for in-car video
application per installed car
2. Software Maintenance includes website with current version
downloads, upgrades to all version changes over the 5 years,
accommodates current delivery operating systems and anticipated
changes (e.g. Microsoft XP, Windows 2000, etc.), accommodates
most hardware upgrade changes (e.g. drivers for peripheral
devices).
Completion Criteria: TechAlt will have completed this task when the
software has been supplied, installed, and tested for operational
integrity.
Deliverable Materials: The following will be provided to the County as a
result of this task:
1. Functional In-Car Video software with viewing on the In-Car
computer
2. Signoff check list of functionality
2.2.6 Supply, Installation and Testing of Software for TechAlt Remote Viewing
Application
Task Description: The purpose of this task is to supply the software
license for the TechAlt Remote Viewing application and install the application
for the identified vehicles and remote viewing locations.
1. Supply of TechAlt's Software licenses for remote viewing of
images per computer
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2. Software Maintenance includes website with current version
downloads, upgrades to all version changes over the 5 years,
accommodates current delivery operating systems and anticipated
changes (e.g. Microsoft XP, Windows 2000, etc.), accommodates
most hardware upgrade changes (e.g. drivers for peripheral
devices).
Completion Criteria: TechAlt will have completed this task when the
software has been supplied, installed and tested for operational integrity.
Deliverable Materials: The following will be provided to the County as a
result of this task:
1. Functional Remote Viewing software with remote viewing
2. Signoff check list of functionality
2.2.7 Application integration
Task Description: Integrate iCLEAR, Leads2000, ▇▇▇▇.▇▇▇, ▇▇▇▇▇▇.▇▇▇, and Citrix
for those agencies requesting these applications
1. Coordinate Receiver Programs and Equipment IDs for Leads2000 and
▇▇▇▇▇▇.▇▇▇ with Customer
2. Obtain confirmation that Customer is an authorized iCLEAR user
3. Configure In-car Computer to connect to iCLEAR, Leads2000,
▇▇▇▇.▇▇▇, ▇▇▇▇▇▇.▇▇▇, Internet browser (as required), and Citrix
client (as required)
Completion Criteria: TechAlt will have completed the in-car installation
upon signoff by the municipality or County.
Deliverable Materials:
1. Functioning applications that were requested by the agency
2. Signoff check list of functionality
2.2.8 Application Citrix integration
Task Description:Integrate Citrix for those agencies requesting applications
1. Coordinate Citrix set up with logons and passwords with Customer
2. Configure In-car Computer to connect to Citrix client (as
required)
Completion Criteria: TechAlt will have completed the in-car installation
upon signoff by the municipality or County.
Deliverable Materials:
1. Functioning Citrix installation with applications requested by
the agency
2. Signoff check list of functionality
2.2.9 Supply, Installation and Testing of Equipment at Radio Towers
Task Description: The purpose of this task is to supply and install the MVDNS
equipment at the county radio towers. Per tower:
1. Supply the Fixed Communications Module
2. Receive signoff document for Hot Spot fully functional (working
vehicle can pull up and connect to County network)
3. Verify network schema against Check List per device for IP
Address, mask, and gateway
4. Install Fixed Communications Module to the supplied ethernet
switch port. The cameras will connect through the Fixed
Communications Module to the onsite DVR.
5. Perform system test of connectivity from the Fixed Communication
Module for remote network monitoring.
6. Test vehicle ability to communicate to cameras connected to tZhe
Fixed Communications Module
Completion Criteria: TechAlt will have completed this task when the Fixed
Communication Module installation has been tested.
1. Test Fixed Communication Module connectivity to County Network
and connected Cameras
Deliverable Materials: The following will be provided to the County as a
result of this task:
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1. Operational Fixed Communications Module
2. Signoff check list of functionality
2.2.10 Supply, Installation and Testing of Equipment at Municipal Buildings
Task Description: The purpose of this task is to install the MVDNS equipment at
the municipal buildings. Per municipal building:
1. Supply Fixed Communications Module
2. Receive signoff document for Hot Spot fully functional (working
vehicle can pull up and connect to County network)
3. Verify network schema against Check List per device for IP
Address, mask, and gateway
4. Install Fixed Communication Module to the supplied Ethernet
switch port
5. Perform system test of connectivity from the Fixed Communication
Module for remote network monitoring.
6. Test ability to communicate to building cameras connected to the
Fixed Communications Module
Completion Criteria: TechAlt will have completed this task when the Fixed
Communication Module installation has been tested.
1. Test Fixed Communication Module connectivity to County Network
Deliverable Materials: The following will be provided to the County as a
result of this task:
1. Operational Fixed Communications Module
2. Signoff checklist of functionality
2.2.11 Maintenance of Fixed Communications Modules
Task Description: Fixed Communications Module maintenance will be for five (5)
years, Monday through Friday during normal business hours. Maintenance response
is defined as a call back to County with a plan of action for resolution which
may include but not be limited to on-site repair, on-site swap-out, or remote
repair. Sufficient inventory shall be maintained in ▇▇▇▇ County to replace a
part for any of the MVDNS devices. Maintenance shall not cover the cost of
accidental, intentional, acts of God, or malicious acts of vandalism by the
public or ▇▇▇▇ County.
Completion Criteria:
Communication connectivity to the ▇▇▇▇ County network when available
Deliverable Materials:
Not applicable
2.2.12 Supply, Installation and Testing of equipment in Command Van
Task Description: The purpose of this task is to provide installation service of
the Satellite and Mobile Communications for Sheriff's Command Van.
1. Supply the Satellite System and Mobile Communications Module for
the Command Van
2. Perform physical Command Van evaluation for equipment placement
and wiring
3. Install the Satellite System (dish and base station) and Mobile
Communications Module into the Command Van
4. Integrate with existing wiring
5. Supply and install 42" plasma screen
6. Integrate the plasma viewing with the designated laptop(s) or
computer(s) in the Command Van
7. Configure and test the Foreign Agent and BR1310
8. Install Foreign Agent for Hot Spot connectivity
9. Test functionality that the Command Van can communicate over the
County WAN using satellite, 802.11, and failover communications
10. Install Norton Anti-virus on workstation(s) attached to the LAN
in the Command Van.
Completion Criteria: TechAlt will have completed the Command Van
installation upon signoff of the Sheriff's Department.
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Deliverable Materials: The following item will be provided to the
municipality as a result of this task:
1. Satellite dish, base station, and Mobile Communications Module
2. Command Van evaluation report
3. Plasma screen
4. Signoff check list of functionality
2.2.13 Maintenance of Command Van Satellite Dish & Base station
Task Description: Satellite dish and base station maintenance for the TechAlt
supplied unit will be for five (5) years, Monday through Friday during normal
business hours, with a 4 hour response window on a Time and Materials basis.
Maintenance response is defined as a call back to County with a plan of action
for resolution which may include but not be limited to on-site repair, on-site
swap out, or remote repair. Maintenance shall not cover the cost of accidental,
intentional, acts of God, or malicious acts of vandalism by the public or ▇▇▇▇
County.
Completion Criteria:
Satellite functionality
Deliverable Materials:
Not applicable
2.2.14 Maintenance of Command Van Plasma Screen
Task Description: Plasma screen maintenance for the TechAlt supplied unit will
be for five (5) years, Monday through Friday during normal business hours, with
a 4 hour response window on a Time and Materials basis. Maintenance response is
defined as a call back to County with a plan of action for resolution which may
include but not be limited to on-site repair, on-site swap-out, or remote
repair. Sufficient inventory shall be maintained in ▇▇▇▇ County to replace a
part for any of the MVDNS devices. Maintenance shall not cover the cost of
accidental, intentional, acts of God, or malicious acts of vandalism by the
public or ▇▇▇▇ County.
Completion Criteria:
Display Screen functionality
Deliverable Materials:
Not applicable
2.2.15 Logistics, Cisco Equipment Handling, and Testing
Task Description: The purpose of this task is to provide logistics handling,
staging, and testing services. The following subtasks will be performed.
1. Verify equipment received against shipping order. The equipment
for Phase 1 is expected to be Cisco 3230MARs, one (1) 2600, and
one (1) 1310.
2. Install default configuration with certified IOS and bench test
equipment for operational integrity
3. Accept equipment
4. Barcode and serialize components for maintenance tracking
5. Affix and track County Asset tags on accepted equipment
6. Track shop order processing
7. Track shipping and receiving
Completion Criteria: TechAlt will have completed logistics handling when
Cisco equipment is confirmed receipt.
Deliverable Materials: The following will be provided to the County as a
result of this task:
1. Report of accepted equipment
2. Updated spreadsheet of County Asset tags
2.2.16 Training
Task Description: The purpose of this task is to provide In-Car training to
municipality personnel responsible for the operation of the In-Car mobile
solution. The following subtasks will be performed:
1. Provide training for end user training staff to include:
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2. In-Car Video Equipment
3. In-Car Video Application
4. In-Car Browser Application
5. Basic Computer Operation
6. First Responder Application Access to include Citrix
7. Training will be based upon installing and equipping 80 vehicles
with the proposed technology. Training will be conducted over a
one day, 8 hour. Session. Student trainers will be mailed
advanced materials to cover policy importance, procedures, law
and legal updates for in-car video operations. The classes will
involve:
8. Three (3) students per vehicle (one from each shift if possible)
will be trained in a "train the trainer" format.
9. Five (5) vehicles will be used for training per class
10. Sixteen classes (16) will be performed at two (2) per week
11. Two (2) trainers will be involved
12. Satellite Dish Application
13. Satellite dish operations training will be conducted over a
2-week period to include operations and troubleshooting. A
maximum of 4 persons can be trained at one time.
Completion Criteria: Training will be coordinated after the MVDNS equipment
is installed in each vehicle based upon milestones as indicated in the
installation project plan. Each student will be trained in the utilization
of the installed technology.
Deliverables: The following items will be provided to ▇▇▇▇ County as a
result of this task:
1. Video Storyboard for training video
a. Purpose - Portray the material concepts to be included
in the training video for Customer approval
b. Content - Storyboard in written form of training video
c. Form - paper
2. Training Video on a CD
a. Purpose - Utilized by Agency Instructors to train
additional personnel
b. Content - Instruction Video on in-vehicle components
c. Form - compact disc
3. Training course outline and description
a. Purpose - Provides listing of topics to be covered in
training during instructional course for Customer
approval
b. Content - Outline of topics to be covered during
instructional course
c. Form - paper
4. Training documentation and course material on an indexed CD
a. Purpose - Provides supplemental material to the "hands
on" instruction
b. Content - Overview and detailed documentation of
in-vehicle components
c. Form - CD and paper
5. Practical proficiency examination
a. Purpose - Provides listing of topics to be covered in
training during instructional course for Customer
approval
b. Content - Outline of topics to be covered during
instructional course
c. Form - paper
6. Written proficiency examination
a. Purpose - Test Student's knowledge of course materials
b. Content - Question examination
c. Form - paper
7. Sample student certificate of completion
a. Purpose - Written documentation showing completion of
course
b. Content - Certificate
c. Form - paper
--------------------------------------------------------------------------------
IBM Solutions Engagement Agreement Statement of Work.doc Page 8
November 10, 2004
IBM(R) Agreement # 4904T30213
SOW# 4904T30218
--------------------------------------------------------------------------------
2.2.17 Network Design Management
Task Description: The purpose of this task is to create the design for the MVDNS
(hotspot communication modules, vehicle communication modules, home agents,
foreign agents, and VPN). Network engineers shall design the countywide IP
Scheme for IP mobility plan that includes municipalities and Sheriff Radio
towers.
Completion Criteria: TechAlt will have completed this task when there is
consensus on the network schema regarding integration plans for radio tower
and building installations based on Site Survey findings.
Deliverable Materials: The following will be provided to the County as a
result of this task:
1. Completion of design meeting minutes
2.2.18 Systems Integration & Testing Cost Breakdown and Payment Schedule
Task Description: The purpose of this task is to create end-to-end test of the
countywide IP mobility to include the County WAN, Municipality hot spots,
Sheriff radio tower hot spots, vehicle Mobile Communication Modules, Fixed
Communication Modules, home agents, foreign agents, and VPN concentrator.
2. Prepare a test plan for the end-to-end functionality test
3. Ensure each car can communicate to a reference server on the
county network through 802.11, Cellular (1xRTT), and iDen.
4. Ensure each camera can be viewed from a vehicle, or from a
designated workstation on the county WAN.
5. Ensure a vehicle near each hotspot can communicate with a
reference server on the county network on 802.11 through the
hotspot.
6. Execute test plan
7. Document issues and initiate resolution
Completion Criteria: TechAlt will have completed this task when the test
plan elements are complete
Deliverable:
Completed Test Plan with results
2.2.19 Survey of first responder vehicles
Task Description: The purpose of this task is to poll each municipality with a
vehicle to install to evaluate its readiness for MVDNS equipment installation.
Per municipality, the following subtasks will be performed:
1. Prepare survey to poll the municipalities for existing equipment
and applications required for the vehicle(s) to be installed.
2. If the vehicle already has existing equipment (eg. In-car video
or laptop) determine if it will be used or replaced.
3. Determine what software applications will be integrated
4. Request that each vehicle used will be `public safety certified'
5. Request whom should attend the course per municipality
Completion Criteria: TechAlt will have completed this task when the
Municipal Survey Document has been prepared and the municipality has been
surveyed.
Deliverable Materials: The following will be provided to the County as a
result of this task:
1. A Municipal Survey document for the equipment and applications
that currently exist
2. A completed Municipal Survey document per municipality that is
assessed for the equipment and applications to be installed.
2.2.20 Installation of Fire Engine MVDN Equipment
Task Description: The purpose of this task is to install a Fire Engine vehicle
with MVDNS equipment. Per fire engine vehicle, the following subtasks will be
performed:
1. Onsite investigation of fire engine to be installed. Installation
assessment will be evaluated for convenient access to 12volt
power, convenient access to run wires from the Communication
Module to the computer, convenient access to mount rooftop
antennas, open mounting area for equipment
--------------------------------------------------------------------------------
IBM Solutions Engagement Agreement Statement of Work.doc Page 9
November 10, 2004
IBM(R) Agreement # 4904T30213
SOW# 4904T30218
--------------------------------------------------------------------------------
2. If the vehicle already has existing equipment (e.g. in-car video
or laptop) determine if it will be used or replaced.
Completion Criteria: TechAlt will have completed this task when the vehicle
has equipment installed
Deliverable Materials: The following will be provided to the County as a
result of this task:
1. An investigation findings document for the equipment installation
effort
2. An installed and fully functional vehicle
3. Completed Signoff check list of functionality
2.2.21 Installation of EMT MVDN Equipment
Task Description: The purpose of this task is to install an EMT vehicle with
MVDNS equipment. Per EMT vehicle, the following subtasks will be performed:
1. Onsite investigation of EMT vehicle to be installed. Installation
assessment will be evaluated for convenient access to 12volt
power, convenient access to run wires from the Communication
Module to the computer, convenient access to mount rooftop
antennas, open mounting area for equipment
2. If the vehicle already has existing equipment (eg. In-car video
or laptop) determine if it will be used or replaced.
Completion Criteria: TechAlt will have completed this task when the vehicle
has equipment installed
Deliverable Materials: The following will be provided to the County as a
result of this task:
1. An investigation findings document for the equipment installation
effort
2. An installed and fully functional vehicle
3. Completed Signoff check list of functionality
2.2.22 Project Management
Task Description: The purpose of this task is to oversee the implementation and
ongoing activities of the project:
1. Coordinate installation of the vehicle(s) to be installed.
2. Coordinate scheduling of activities.
3. Prepare detailed project plan documentation of the implementation
efforts.
4. Prepare weekly updates of activities.
5. Prepare documentation and change orders as they arise (per
Appendix B - Project Change Control Procedure)
6. Flag and document issues as they arise.
Completion Criteria: TechAlt will have completed this task as
implementation tasks are completed
Deliverable Materials: The following will be provided to the County as a
result of this task:
Weekly updates of activity billed against the project for Project
Management
2.2.23 Miscellaneous Installation/Testing Equipment
Task Description: TechAlt will use the following tools for its responsibilities
which includes at least the following:
1. DB Meter
2. Digital Volt Meter
3. Test computer
4. Oscilloscope
5. Multifunction test rig with 802.11 testing
6. Cabling
7. Connectors
8. Crimpers
9. Grounding straps
10. Hand tools
11. Sealants
12. Drills
--------------------------------------------------------------------------------
IBM Solutions Engagement Agreement Statement of Work.doc Page 10
November 10, 2004
IBM(R) Agreement # 4904T30213
SOW# 4904T30218
--------------------------------------------------------------------------------
13. Clamps
14. Power strips
15. Extension cords
16. AC Inverter
17. Flashlight
2.3 Perform Pilot Test
------------------
Task Description: In this task, and for the fees described herein 2.3.1,
Supplier shall, in accordance with the Project Plan, and in accordance with
procedures mutually agreed to by IBM and Supplier, conduct a one-time
end-to-end test of all of Supplier's components/services of the Project at
a location designated by IBM/▇▇▇▇ County. Successful completion of this
pilot test (including testing all system components including vehicle
components, hotspot components, and strongbox) is required before
additional installations can be performed under this SOW. In accordance
with the acceptance testing provisions of this SOW, the IBM project manager
must signoff on Acceptance of all the Pilot testing activities for the
components and services provided by Supplier, and such signoff must occur
prior to proceeding with the remaining deployment scheduled as part of the
Project.
The subtasks that Supplier shall perform as part of pilot testing are:
1. Installing all network equipment and components at the IBM-designated
testing location, and verifying that such equipment is operational,
using a vehicle provided by IBM/Customer for purposes of such pilot
testing;
2. Installing one of each of the following at the IBM-designated testing
location:
o All necessary equipment in one vehicle;
o Primary viewing station;
o Remote viewing station designated by IBM; and
3. Training will be conducted on one vehicle. The training session will
be up to eight (8) hours in length with a group size of five (5)
individuals.
4. The Pilot Test will be conducted for a continuous 24-hour period, with
the vehicle stationary for 16 (of the 24) hours and mobile for 8
hours, with IBM/Customer providing the driver to operate the vehicle
during the mobile portion of the test. The testing will cover:
o Validating survey documents and installation checklists; and
o Validating training and training material
o Verifying full operation and functionality of the following
in-vehicle applications: LEADS 2000, iCLEAR, ▇▇▇▇▇▇.▇▇▇,
▇▇▇▇.▇▇▇, Citrix, and Internet browsing using Internet Explorer;
o Verify Nextel GPS transmission;
o Verifying full in-vehicle video viewing and recording
capabilities using both cameras, and testing and confirming full
functionality of:
o grill lights;
o in-vehicle computer control of video operation;
o operation of belt pack recording start, stop, and audio
capabilities;
o the desired indication of emergency lights, siren, and brake
operation in vehicle on recorded video;
o emergency lights triggering video recording; o transmission of
video to hotspot
5. All Project-related vehicle components, confirming that they function
properly in the vehicle (i.e., that they work properly when the
vehicle is started or stopped and when the vehicle is idling, checking
temperature of components after prolonged use and checking for proper
operation of vehicle radio and other electronics);
6. In-vehicle remote viewing of tower and building camera;
7. Tower camera viewing:
o From primary viewing workstation;
o From remote viewing workstation in building;
o From vehicle computer; and
--------------------------------------------------------------------------------
IBM Solutions Engagement Agreement Statement of Work.doc Page 11
November 10, 2004
IBM(R) Agreement # 4904T30213
SOW# 4904T30218
--------------------------------------------------------------------------------
o From central facility workstation;
8. Building camera viewing
o From primary viewing workstation;
o From remote workstation in building; and
o From central facility workstation;
9. Vehicle camera viewing:
o From primary viewing workstation;
o From remote workstation in building; and
o From central facility workstation;
10. Wireless Support Center operations:
o Validating use of Citrix shadowing to view and control vehicle
computer screen;
o Calling in a sample problem to test help desk procedures; and o
Network monitoring.
11. Appropriately documenting test results in a "Pilot Completion
Checklist" and promptly delivering said checklist to the County.
Completion Criteria: This task will be complete when Supplier has completed
all of the activities described above with respect to all of the equipment
identified above and IBM's Project Manager has, in accordance with the SOW,
signed off on the Pilot Completion Checklist. . Those components of the
Pilot Completion Checklist that are signed off by the Customer will be
approved for further implementation. It is understood by the parties that
the TechAlt items for completion of the Pilot Completion Checklist shall be
derived from Appendix E, unless otherwise mutually agreed among IBM/ ▇▇▇▇
County and TechAlt.
Key Deliverables: The following key Deliverables shall be provided by
supplier to the IBM's Project Manager as a result of performance of this
task:
Pilot Completion Checklist.
2.3.1 Equipment and Services Fees for Pilot Test
o Fees for the Pilot Test are as identified in Exhibit A for any
components and/or services used in such Pilot Test. Services not
defined in the Exhibit A will be billed at an hourly rate as
identified in A.18 Labor Rates.
--------------------------------------------------------------------------------
3.0 Safety
--------------------------------------------------------------------------------
3.1 Equipment
---------
Supplier acknowledges and understands that the use of after-market equipment in
motor vehicles can compromise a vehicle's safety-related design characteristics,
including but not limited to:
1. Airbags, including but not limited to potential obstruction of airbag
deployment;
2. Passenger compartment, including but not limited to potential for
ergonomic problems, physical obstacles, etc.; and
3. Trunk/gas tank protection, including but not limited to the potential
for trunk-mounted equipment to exacerbate tank vulnerability in a rear
collision.
With these limitations in mind, sole responsibility for the safety of
after-market equipment falls to Supplier. Supplier must ensure that all
equipment provided hereunder is safe as it is intended to be used, and is in
continual accordance with all applicable codes, rules, regulations and
guidelines provided by motor vehicle and equipment manufacturers, as well as any
state, local or jurisdictional bodies. These guidelines include but are not
limited to:
1. UL 1950;
2. CSA C22.2 No. 950;
3. IEC 950
4. EN 60950;
--------------------------------------------------------------------------------
IBM Solutions Engagement Agreement Statement of Work.doc Page 12
November 10, 2004
IBM(R) Agreement # 4904T30213
SOW# 4904T30218
--------------------------------------------------------------------------------
5. CISPR 22;
6. E-▇▇▇▇; and
7. Guidance issued by the FCC, NEC, CEC, Industry Canada, NTSB, DOT or
other similar governmental or non-governmental bodies as appropriate.
Supplier is solely responsible for, and shall defend, indemnify and hold
harmless IBM and its affiliates, and its and their employees, officers and
directors against any and all claims, expenses, losses and costs relating to
Supplier's failure to comply fully with any of the provisions of this section,
or to the provision by Supplier of any equipment which is not safe as it is
intended to be used. IBM shall not have any responsibility for determining
whether any of the above requirements are needed or are met by Supplier in
general or for any specific equipment provided hereunder."
3.2 Installation Services
---------------------
Supplier acknowledges and understands that the installation of
after-market equipment in motor vehicles can compromise a vehicle's
safety-related design characteristics, including but not limited to:
1. Airbags, including but not limited to potential obstruction of airbag
deployment;
2. Passenger compartment, including but not limited to potential for
ergonomic problems, physical obstacles, etc.; and
3. Trunk/gas tank protection, including but not limited to the potential
for trunk-mounted equipment to exacerbate tank vulnerability in a rear
collision.
With these limitations in mind, sole responsibility for safe installation of
after-market equipment falls to Supplier. Supplier must ensure that
installations are accomplished in accordance with all guidelines provided by
motor vehicle and equipment manufacturers, as well as any state, local or
jurisdictional bodies. These guidelines include but are not limited to:
1. Vehicle airbag deployment zones;
2. Equipment installation zones, including but not limited to area(s) to
avoid airbag deployment;
3. Trunk mounting criteria, including but not limited to guidelines to
minimize tank rupture in high-speed, rear-impact collisions, etc.;
and.
4. All country / federal, state, local, and/or department or union
guidelines relative to the safety of the specific vehicle, including
but not limited to wiring, fusing, SAE standards relative to passenger
compartment components, mechanical strength, etc.
Supplier is solely responsible for, and shall defend, indemnify and hold
harmless IBM and its affiliates, and its and their employees, officers and
directors against any and all claims, expenses, losses and costs relating to
Supplier's failure to comply fully with any of the provisions of this section.
IBM shall not have any responsibility for determining whether any of the above
requirements are needed or are met by Supplier in general or for any specific
installation hereunder."
--------------------------------------------------------------------------------
4.0 Estimated Schedule
--------------------------------------------------------------------------------
TechAlt will perform the tasks in accordance with the following estimated
schedule.
Start Date: October 1, 2004
End Date: December 31, 2009
Estimated Phase 1 implementation duration is six (6) months
--------------------------------------------------------------------------------
IBM Solutions Engagement Agreement Statement of Work.doc Page 13
November 10, 2004
IBM(R) Agreement # 4904T30213
SOW# 4904T30218
--------------------------------------------------------------------------------
Appendix A. Payments & Pricing
Pending an award from ▇▇▇▇ County, IBM will notify TechAlt of the requested
delivery schedule. TechAlt will commence services after receipt of a purchase
order or work authorization from IBM.
Payment Terms: Payment shall be made upon IBM/▇▇▇▇ County acceptance of the
Deliverables associated with individual Services and Tasks in Section 2.0, in
accordance with the terms and conditions defined in this SOW, or applicable work
authorization and upon receipt of an acceptable invoice with payment terms of
Net 60 days. IBM will take best efforts to pay TechAlt earlier than 60 days if
payment is received earlier than 60 days from ▇▇▇▇ County.
Invoicing/Payment Schedule: All equipment will be billed at 50% upon Work
Authorization for each task and 50% upon IBM/Customer acceptance.
Fixed Price SOW: All pricing in this section is Fixed Price, unless otherwise
noted.
Travel Expense Guidelines: There are no travel expenses anticipated with this
project. However, in the event of a PCR or WA requiring travel by TechAlt, then
the following are the procedures and standard costs for such travel. Expenses
are those expenses approvable by IBM for its employees as authorized by a PCR or
WA. IBM will reimburse TechAlt for the following travel expenses only, provided
they are incurred in the performance of this Agreement and with IBM's prior
written approval: (i) tolls, parking fees, taxis, buses or auto rentals fees for
autos rented from a IBM designated rental company; (ii) personal automobile use
under the applicable automobile allowance plan, excluding normal commutation;
(iii) air transportation at the economy, tourist or coach class rate for the
most direct route of a scheduled airline; (iv) reasonable lodging charges
commensurate with the average rates charged for the immediate area, not to
exceed $200 per day; (v) reasonable and actual meal expenses up to $50 per day;
(vi) necessary business calls made on IBM's behalf; (vii) reasonable tipping;
(viii) reasonable valet and laundry charges if a trip extends beyond four (4)
days. TechAlt must submit an invoice listing all travel expenses, and all
applicable receipts for lodging, airline travel, rental cars or any other
reimbursable expenditure to the Technical Coordinator listed in this SOW. IBM
will not reimburse TechAlt for personal expenses.
The following price breakdowns follow for Phase 1:
--------------------------------------------------------------------------------------------- ---------------------
Appendices Amount *
--------------------------------------------------------------------------------------------- ---------------------
A.1In-Car Video Supply, Installation, & Maintenance $ 514,272.00
--------------------------------------------------------------------------------------------- ---------------------
A.2 In-Car Computer Supply, Installation, & Maintenance $ 446,590.00
--------------------------------------------------------------------------------------------- ---------------------
A.3Mobile Communications Module Supply, Installation, & Maintenance $ 769,182.00
--------------------------------------------------------------------------------------------- ---------------------
A.4Software License In-Car Video Supply, Installation, & Maintenance $ 49,800.00
--------------------------------------------------------------------------------------------- ---------------------
A.5Software License for TechAlt Viewing - Supply, Installation, & Maintenance $ 168,960.00
--------------------------------------------------------------------------------------------- ---------------------
A.6Application Integration $ 45,000.00
--------------------------------------------------------------------------------------------- ---------------------
A.7Application Citrix Integration $ 13,500.00
--------------------------------------------------------------------------------------------- ---------------------
A.8Fixed Communications Module Supply, Installation, & Maintenance $ 337,025.00
--------------------------------------------------------------------------------------------- ---------------------
A.9Command Van Satellite Dish Supply, Installation, & Maintenance $ 0.00
--------------------------------------------------------------------------------------------- ---------------------
A.10Logistics - Cisco Equipment Handling and Testing $ 41,625.00
--------------------------------------------------------------------------------------------- ---------------------
A.11Training & Documentation $ 318,000.00
--------------------------------------------------------------------------------------------- ---------------------
A.12Network Design Management $ 18,000.00
--------------------------------------------------------------------------------------------- ---------------------
A.13Systems Integration & Testing $ 90,000.00
--------------------------------------------------------------------------------------------- ---------------------
A.14Survey of First Responder Vehicles & Equipment $ 12,600.00
--------------------------------------------------------------------------------------------- ---------------------
A.15Installation of Fire Engine MVDN Equipment $ 0.00
--------------------------------------------------------------------------------------------- ---------------------
A.16Installation of EMT MVDN Equipment $ 0.00
--------------------------------------------------------------------------------------------- ---------------------
A.17Project Management Services $ 117,000.00
--------------------------------------------------------------------------------------------- ---------------------
A.18Labor Rates $ 0.00
--------------------------------------------------------------------------------------------- ---------------------
A.19TechAlt Program Products, Pre-existing Materials, and Developed Works $ 0.00
--------------------------------------------------------------------------------------------- ---------------------
Total $ 2,941,554.00
--------------------------------------------------------------------------------------------- ---------------------
* Excluding any recurring maintenance charges
--------------------------------------------------------------------------------
IBM Solutions Engagement Agreement Statement of Work.doc Page A 1
November 10, 2004
IBM(R) Agreement # 4904T30213
SOW# 4904T30218
--------------------------------------------------------------------------------
A.1 In-Car Video Supply, Installation, & Maintenance
The following is a price breakdown of charges and how the charges will be
billed;
------------------------------------- ----------------------------------- -----------------------------------
Component Price Billing Procedure
------------------------------------- ----------------------------------- -----------------------------------
TechAlt Enhanced In-Car Video DVD $5,640.00 Monthly as equipment arrives
Includes- front camera, rear
camera/microphone, belt
pack/microphone, DVD recorder,
grill lights, (1) antenna
Part# 50010 or equivalent
------------------------------------- ----------------------------------- -----------------------------------
Electrical Technicians to install $337.50 Monthly for services rendered
Camera and cabling
3 hours @ $112.50
------------------------------------- ----------------------------------- -----------------------------------
Electrical Technician to test $112.50 Monthly for services rendered
installation
1 hour @ $112.50
===================================== =================================== ===================================
Total Per Unit Charge $6,090 Per unit
------------------------------------- ----------------------------------- -----------------------------------
Total Quantity 80 hardware Units
80 installations
------------------------------------- ----------------------------------- -----------------------------------
Extended Subtotal $487,200
------------------------------------- -----------------------------------
Spares - 4 for Phase 1 $27,072
Includes mgmt fee of 20%
===================================== ===================================
Extended Phase 1 Total $514,272
------------------------------------- -----------------------------------
Maintenance
------------------------------------- ----------------------------------- -----------------------------------
Year 1 $0 Annual upon maintenance
Year 2 $790 commencement date. Pricing based
Year 3 $829 on exercise date six (6) months
Year 4 $871 from contract execution.
Year 5 $914
------------------------------------- ----------------------------------- -----------------------------------
Time Frames
------------------------------------- ----------------------------------- -----------------------------------
Received Work order from IBM Day 1 1 Business Day
------------------------------------- ----------------------------------- -----------------------------------
Manufacture of Cameras & DVD Day 2 through 21 20 Business Days
------------------------------------- ----------------------------------- -----------------------------------
Install and test Cameras Day 22 (dependent on other 1 Business Day
in-car components)
------------------------------------- ----------------------------------- -----------------------------------
Note: Maintenance Pricing if exercised beyond six (6) months from contrat
execution is YR1 $0, YR2 $805.80, YR3 $845.58, YR4 $930.14, YR5 $1023.15.
--------------------------------------------------------------------------------
IBM Solutions Engagement Agreement Statement of Work.doc Page A 2
November 10, 2004
IBM(R) Agreement # 4904T30213
SOW# 4904T30218
--------------------------------------------------------------------------------
A.2 In-Car Computer Supply, Installation, & Maintenance
The following is a price breakdown of charges and how the charges will be
billed;
------------------------------------- ----------------------------------- -----------------------------------
Component Price Billing Procedure
------------------------------------- ----------------------------------- -----------------------------------
In-Car Computer Panasonic 29 $4,948.00 Monthly as equipment arrives
Includes touch screen, 40GB HDD,
512MB, 56K/LAN, Backlit keyboard,
WinXP, 802.11BG, mount, and dock.
Part# 50011 or equivalent
------------------------------------- ----------------------------------- -----------------------------------
Electrical Technicians to install $225.00 Monthly for services rendered
Computer and cabling
2 hours @ $112.50
------------------------------------- ----------------------------------- -----------------------------------
Electrical Technician to test $112.50 Monthly for services rendered
installation
1 hour @ $112.50
===================================== =================================== ===================================
Total Per Unit Charge $5285.50 Per unit
------------------------------------- ----------------------------------- -----------------------------------
Total Quantity 80 hardware Units
80 installations
------------------------------------- ----------------------------------- -----------------------------------
Extended Subtotal $422,840
------------------------------------- -----------------------------------
Spares - 4 for Phase 1 $23,750
Includes mgmt fee of 20%
------------------------------------- -----------------------------------
Extended Phase 1 Total $446,590
------------------------------------- -----------------------------------
-------------------------------------------------------------------------------------------------------------
Maintenance
------------------------------------- ----------------------------------- -----------------------------------
Year 1 $0 Annual upon maintenance
Year 2 $693 commencement date. Pricing based
Year 3 $727 on exercise date six (6) months
Year 4 $764 from contract execution.
Year 5 $802
-------------------------------------------------------------------------------------------------------------
-------------------------------------------------------------------------------------------------------------
Time Frames
------------------------------------- ----------------------------------- -----------------------------------
Received Work order from IBM Day 1 1 Business Day
------------------------------------- ----------------------------------- -----------------------------------
Procure Computer Day 2 through 11 10 Business Days
------------------------------------- ----------------------------------- -----------------------------------
Install and test Computer Day 12 (dependent on other 1 Business Day
in-car components)
------------------------------------- ----------------------------------- -----------------------------------
Note: Maintenance Pricing if exercised beyond six (6) months from contrat
execution is YR1 $0, YR2 $706.86, YR3 $741.54, YR4 $815.70, YR5 $897.26.
--------------------------------------------------------------------------------
IBM Solutions Engagement Agreement Statement of Work.doc Page A 3
November 10, 2004
IBM(R) Agreement # 4904T30213
SOW# 4904T30218
--------------------------------------------------------------------------------
A.3 Mobile Communications Module Supply, Installation, & Maintenance
The followingis a price breakdown of charges and how the charges will be billed;
------------------------------------- ----------------------------------- -----------------------------------
Component Price Billing Procedure
------------------------------------- ----------------------------------- -----------------------------------
TechAlt Mobile Communications Module $8,540 Monthly as equipment arrives
Includes redundant network failover
to 1XRTT & iDen, video capability,
GPS, five antennas (Cisco 3230 not
included)
Part # 50012 or equivalent
------------------------------------- ----------------------------------- -----------------------------------
Electrical Technicians to install $225 Monthly for services rendered
Module and cabling
2 hours @ $112.50
------------------------------------- ----------------------------------- -----------------------------------
Electrical Technician to test $225 Monthly for services rendered
installation
2 hour @ $112.50
===================================== =================================== ===================================
Total Per Unit Charge $8,990 Per unit
------------------------------------- ----------------------------------- -----------------------------------
Total Quantity 81 hardware Units
81 installations
------------------------------------- ----------------------------------- -----------------------------------
Extended Subtotal $728,190
------------------------------------- -----------------------------------
Spares - 4 for Phase 1 $40,992
Includes mgmt fee of 20%
------------------------------------- -----------------------------------
Extended Phase 1 Total $769,182
-------------------------------------------------------------------------
-------------------------------------------------------------------------------------------------------------
Maintenance
------------------------------------- ----------------------------------- -----------------------------------
Year 1 $0 Annual upon maintenance
Year 2 $1345 commencement date. Pricing based
Year 3 $1412 on exercise date six (6) months
Year 4 $1482 from contract execution.
Year 5 $1557
-------------------------------------------------------------------------------------------------------------
-------------------------------------------------------------------------------------------------------------
Time Frames
------------------------------------- ----------------------------------- -----------------------------------
Received Work order from IBM Day 1 1 Business Day
------------------------------------- ----------------------------------- -----------------------------------
Manufacture of Mobile Comm Module Day 2 through 31 30 Business Days
------------------------------------- ----------------------------------- -----------------------------------
Install and test Mobile Day 32 (dependent on other 1 Business Day
Communication Module in-car components)
------------------------------------- ----------------------------------- -----------------------------------
Note: Maintenance Pricing if exercised beyond six (6) months from contrat
execution is YR1 $0, YR2 $1371.90, YR3 $1440.24, YR4 $1584.26, YR5 $1742.69.
--------------------------------------------------------------------------------
IBM Solutions Engagement Agreement Statement of Work.doc Page A 4
November 10, 2004
IBM(R) Agreement # 4904T30213
SOW# 4904T30218
--------------------------------------------------------------------------------
A.4 Software License In-Car Video Supply, Installation, & Maintenance
The following is a price breakdown of charges and how the charges will be
billed;
------------------------------------- ----------------------------------- -----------------------------------
Component Price Billing Procedure
------------------------------------- ----------------------------------- -----------------------------------
TechAlt Software License for In-Car $510 Monthly as software installed
Video
Part # 50016 or equivalent
------------------------------------- ----------------------------------- -----------------------------------
Software Technician to install $112.50 Monthly for services rendered
application and test
1 hour @ $112.50
===================================== =================================== ===================================
Total Per Unit Charge $622.50 Per unit
------------------------------------- ----------------------------------- -----------------------------------
Total Quantity 80 Units
------------------------------------- ----------------------------------- -----------------------------------
Extended Phase 1 Amount $49,800
------------------------------------- -----------------------------------
------------------------------------- ----------------------------------- -----------------------------------
Maintenance
------------------------------------- ----------------------------------- -----------------------------------
Year 1 $0 Annual upon maintenance
Year 2 $200 commencement date. Pricing based
Year 3 $210 on exercise date six (6) months
Year 4 $221 from contract execution.
Year 5 $232
------------------------------------- ----------------------------------- -----------------------------------
------------------------------------- ----------------------------------- -----------------------------------
Time Frames
------------------------------------- ----------------------------------- -----------------------------------
Received Work order from IBM Day 1 1 Business Day
------------------------------------- ----------------------------------- -----------------------------------
Install and Test Application Day 2 (dependent on other In-Car 1 Business Days
components)
------------------------------------- ----------------------------------- -----------------------------------
Note: Maintenance Pricing if exercised beyond six (6) months from contrat
execution is YR1 $0, YR2 $204.00, YR3 $214.20, YR4 $235.62, YR5 $259.18.
--------------------------------------------------------------------------------
IBM Solutions Engagement Agreement Statement of Work.doc Page A 5
November 10, 2004
IBM(R) Agreement # 4904T30213
SOW# 4904T30218
--------------------------------------------------------------------------------
A.5 Software License for TechAlt Viewing - Supply, Installation, & Maintenance
The following is a price breakdown of charges and how the charges will be
billed;
------------------------------------- ----------------------------------- -----------------------------------
Component Price Billing Procedure
------------------------------------- ----------------------------------- -----------------------------------
TechAlt Software License for Remote $510 Monthly as software installed
Viewing Application
Part # 50017 or equivalent
------------------------------------- ----------------------------------- -----------------------------------
Software Technician to install $450 Monthly for services rendered
application and test
4 hours @ $112.50
===================================== =================================== ===================================
Total Per Unit Charge $960 Per unit
------------------------------------- ----------------------------------- -----------------------------------
Total Quantity 176 Units
------------------------------------- ----------------------------------- -----------------------------------
Extended Phase 1 Amount $ 168,960
------------------------------------- -----------------------------------
------------------------------------- ------------------------------------ ----------------------------------
Maintenance
------------------------------------- ----------------------------------- -----------------------------------
Year 1 $0 Annual upon maintenance
Year 2 $200 commencement date. Pricing based
Year 3 $210 on exercise date six (6) months
Year 4 $221 from contract execution.
Year 5 $232
------------------------------------- ----------------------------------- -----------------------------------
------------------------------------- ----------------------------------- -----------------------------------
Time Frames
------------------------------------- ----------------------------------- -----------------------------------
Received Work order from IBM Day 1 1 Business Day
------------------------------------- ----------------------------------- -----------------------------------
Install and Test Application Day 2 1 Business Day
------------------------------------- ----------------------------------- -----------------------------------
Note: Maintenance Pricing if exercised beyond six (6) months from contrat
execution is YR1 $0, YR2 $204.00, YR3 $214.20, YR4 $235.62, YR5 $259.18.
--------------------------------------------------------------------------------
IBM Solutions Engagement Agreement Statement of Work.doc Page A 6
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A.6 Application Integration
The following is a price breakdown of charges and how the charges will be
billed;
------------------------------------- ----------------------------------- -----------------------------------
Component Price Billing Procedure
------------------------------------- ----------------------------------- -----------------------------------
Technician for Application $562.50 Monthly as services rendered
integration and testing of iClear,
Leads2000, ▇▇▇▇▇▇.▇▇▇, ▇▇▇▇.▇▇▇,
Norton Antivirus and ▇▇▇▇.▇▇▇ (as
needed) 1 hours @ $112.50
===================================== =================================== ===================================
Total Per Unit Charge $562.50 Per unit
------------------------------------- ----------------------------------- -----------------------------------
Total Quantity 80 Units
------------------------------------- ----------------------------------- -----------------------------------
Extended Phase 1 Amount $ 45,000
------------------------------------- -----------------------------------
------------------------------------- ------------------------------------ ----------------------------------
Time Frames
------------------------------------- ----------------------------------- -----------------------------------
Received Work order from IBM Day 1 1 Business Day
------------------------------------- ----------------------------------- -----------------------------------
Install and Integrate Applications Day 2 (dependent on other In-Car 1 Business Day
components)
------------------------------------- ----------------------------------- -----------------------------------
--------------------------------------------------------------------------------
IBM Solutions Engagement Agreement Statement of Work.doc Page A 7
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A.7 Application Citrix Integration
The following is a price breakdown of charges and how the charges will be
billed;
------------------------------------- ----------------------------------- -----------------------------------
Component Price Billing Procedure
------------------------------------- ----------------------------------- -----------------------------------
Technician for Citrix installation $168.75 Monthly as services rendered
and testing
1.5 hours @ $112.50
===================================== =================================== ===================================
Total Per Unit Charge $168.75 Per unit
------------------------------------- ----------------------------------- -----------------------------------
Total Quantity 80 Units
------------------------------------- ----------------------------------- -----------------------------------
Extended Phase 1 Amount $ 13,500
------------------------------------- -----------------------------------
------------------------------------- ----------------------------------- -----------------------------------
Time Frames
------------------------------------- ----------------------------------- -----------------------------------
Received Work order from IBM Day 1 1 Business Day
------------------------------------- ----------------------------------- -----------------------------------
Install and Integrate Application Day 2 (dependent on other In-Car 1 Business Day
components)
------------------------------------- ----------------------------------- -----------------------------------
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IBM Solutions Engagement Agreement Statement of Work.doc Page A 8
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A.8 Fixed Communications Module Supply, Installation, & Maintenance
The following is a price breakdown of charges and how the charges will be
billed;
------------------------------------- ----------------------------------- -----------------------------------
Component Price Billing Procedure
------------------------------------- ----------------------------------- -----------------------------------
TechAlt Fixed Communications Module $5,764.00 Monthly as equipment arrives
Includes video capability
Part # 50013 or equivalent
------------------------------------- ----------------------------------- -----------------------------------
Electrical Technicians to install $450.00 Monthly for services rendered
Module and cabling
4 hours @ $112.50
------------------------------------- ----------------------------------- -----------------------------------
Electrical Technician to test $112.50 Monthly for services rendered
installation
1 hour @ $112.50
===================================== =================================== ===================================
Total Per Unit Charge $ 6,326.50 Per unit
------------------------------------- ----------------------------------- -----------------------------------
Total Quantity 50 Units
------------------------------------- ----------------------------------- -----------------------------------
Extended Subtotal $ 316,325.00
------------------------------------- -----------------------------------
Spares - 3 for Phase 1 $ 20,750.00
Includes mgmt fee of 20%
------------------------------------- -----------------------------------
Extended Phase 1 Total $ 337,075
-------------------------------------------------------------------------
------------------------------------- ----------------------------------- -----------------------------------
Maintenance
------------------------------------- ----------------------------------- -----------------------------------
Year 1 $0 Annual upon maintenance
Year 2 $807 commencement date. Pricing based
Year 3 $847 on exercise date six (6) months
Year 4 $890 from contract execution.
Year 5 $934
------------------------------------- ----------------------------------- -----------------------------------
------------------------------------- ----------------------------------- -----------------------------------
Time Frames
------------------------------------- ----------------------------------- -----------------------------------
Received Work order from IBM Day 1 1 Business Day
------------------------------------- ----------------------------------- -----------------------------------
Manufacture of Fixed Comm Module Day 2 through 21 20 Business Days
------------------------------------- ----------------------------------- -----------------------------------
Install and test Fixed Day 22 (dependent on other 1 Business Day
Communication Module in-building components)
------------------------------------- ----------------------------------- -----------------------------------
Note: Maintenance Pricing if exercised beyond six (6) months from contract
execution is YR1 $0, YR2 $823.14, YR3 $863.94, YR4 $950.33, YR5 $1045.37.
--------------------------------------------------------------------------------
IBM Solutions Engagement Agreement Statement of Work.doc Page A 9
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A.9 Command Van Satellite Dish Supply, Installation, & Maintenance
The following is a price breakdown of charges and how the charges will be
billed;
------------------------------------- ----------------------------------- -----------------------------------
Component Price Billing Procedure
------------------------------------- ----------------------------------- -----------------------------------
Satellite Dish and base station $130,000.00 Monthly as equipment arrives
Model - TracStar
Part # 50014
------------------------------------- ----------------------------------- -----------------------------------
Panasonic Plasma 42" touch screen $6,875.00 Monthly as equipment arrives
with mount
Model - TH-42PWD6UY plus TY-TP42P6S
Part # 15001 or equivalent
------------------------------------- ----------------------------------- -----------------------------------
On-site Command Van Survey & $337.50 Monthly as services rendered
walk-through
3 hours @ $112.50
------------------------------------- ----------------------------------- -----------------------------------
Technicians to install Satellite $2,700.00 Monthly for services rendered
Dish, base station, cabling, and
unit testing
24 hours @ $112.50
------------------------------------- ----------------------------------- -----------------------------------
Development Engineers to Configure $450 Monthly for services rendered
and Test the Foreign Agent and
BR1310
4 hours @ $112.50
------------------------------------- ----------------------------------- -----------------------------------
Development Engineers to install $1,350.00 Monthly for services rendered
Mobile Comms Module, FA, plasma
screen, and test end-to-end with
satellite
12 hours @ $112.50
===================================== =================================== ===================================
Total Per Unit Charge $141,712.50 Per unit
------------------------------------- ----------------------------------- -----------------------------------
Total Quantity 0 Unit
------------------------------------- ----------------------------------- -----------------------------------
Extended Phase 1 Amount $0
------------------------------------- -----------------------------------
------------------------------------- ----------------------------------- -----------------------------------
Maintenance
------------------------------------- ----------------------------------- -----------------------------------
Year 1 N/A Time and materials based on labor
Year 2 N/A rate schedule A18. No spare
Year 3 N/A parts are provisioned by County
Year 4 N/A for immediate repair.
Year 5 N/A
------------------------------------- ----------------------------------- -----------------------------------
------------------------------------- ----------------------------------- -----------------------------------
Time Frames
------------------------------------- ----------------------------------- -----------------------------------
Received Work order from IBM Day 1 1 Business Day
------------------------------------- ----------------------------------- -----------------------------------
Procure Satellite Dish and base Day 2 through 21 20 Business Days
station
------------------------------------- ----------------------------------- -----------------------------------
Install and Test Satellite Dish, Day 22 -24 3 Business Days
base station with Van components
------------------------------------- ----------------------------------- -----------------------------------
--------------------------------------------------------------------------------
IBM Solutions Engagement Agreement Statement of Work.doc Page A 10
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A.10 Logistics - Cisco Equipment Handling and Testing
The following is a price breakdown of charges and how the charges will be
billed;
------------------------------------- ----------------------------------- -----------------------------------
Component Price Billing Procedure
------------------------------------- ----------------------------------- -----------------------------------
Logistics handling and testing of $41,625 1/3 upon Work Order, 2/3 upon
Cisco equipment for Phase 1 equipment receipt
===================================== =================================== ===================================
Total Fixed Price Charge $41,625
------------------------------------- ----------------------------------- -----------------------------------
Base Initial Deliverable units 1 Units
included in this charge (80 Cisco 3230MARs)
------------------------------------- ----------------------------------- -----------------------------------
------------------------------------- ----------------------------------- ----------------------------------
Time Frames
------------------------------------- ----------------------------------- -----------------------------------
Received Work order from IBM Day 1 1 Business Day
------------------------------------- ----------------------------------- -----------------------------------
Logistics handling for Phase 1 Month 1- 5 5 months
------------------------------------- ----------------------------------- -----------------------------------
--------------------------------------------------------------------------------
IBM Solutions Engagement Agreement Statement of Work.doc Page A 11
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A.11 Training & Documentation
The following is a price breakdown of charges and how the charges will be
billed;
------------------------------------- ----------------------------------- -----------------------------------
Component Price Billing Procedure
------------------------------------- ----------------------------------- -----------------------------------
Training for In-Car components to $2,250 Monthly upon services rendered
include hardware and TechAlt
software
Per Class, 8 hour course, 2
trainers, 15 students
===================================== =================================== ===================================
Total Per Unit Charge $2,250 Per class
------------------------------------- ----------------------------------- -----------------------------------
Total Quantity 16 Classes
------------------------------------- ----------------------------------- -----------------------------------
Subtotal $36,000
===================================== =================================== ===================================
Training Documentation $150,000 1/3 upon Work Order, 2/3 upon
completion
------------------------------------- ----------------------------------- -----------------------------------
Training Video creation and $100,000 1/3 upon Storyboard acceptance,
production 2/3 upon completion
------------------------------------- ----------------------------------- -----------------------------------
Satellite Dish Operations Training $32,000 1/3 upon Work Order, 2/3 upon
completion
===================================== =================================== ===================================
Total Extended Phase 1 $318,000
------------------------------------- -----------------------------------
------------------------------------- ----------------------------------- -----------------------------------
Time Frames
------------------------------------- ----------------------------------- -----------------------------------
Received Work order from IBM Day 1 1 Business Day
------------------------------------- ----------------------------------- -----------------------------------
Preparation of Training Outline Day 2 - 4 2 Business Days
------------------------------------- ----------------------------------- -----------------------------------
Receive approval of Training Outline Day 5 - 10 5 Business Days
------------------------------------- ----------------------------------- -----------------------------------
Preparation of Training Day 11-25 14 Business Days
Documentation & CD production
------------------------------------- ----------------------------------- -----------------------------------
Preparation of Training Video Day 2 - 4 2 Business Days
Storyboard
------------------------------------- ----------------------------------- -----------------------------------
Receive approval of Training Video Day 5 - 10 5 Business Days
Storyboard
------------------------------------- ----------------------------------- -----------------------------------
Preparation of Video, creation, and Day 11-32 21 Business Days
production
------------------------------------- ----------------------------------- -----------------------------------
In-Car Component Training Day 33 (dependent on other In-Car 1 Business Day
components)
------------------------------------- ----------------------------------- -----------------------------------
Satellite Dish Training Dependent on Command Van 20 Business Days
components
------------------------------------- ----------------------------------- -----------------------------------
--------------------------------------------------------------------------------
IBM Solutions Engagement Agreement Statement of Work.doc Page A 12
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A.12 Network Design Management
The following is a price breakdown of charges and how the charges will be
billed;
------------------------------------- ----------------------------------- -----------------------------------
Component Price Billing Procedure
------------------------------------- ----------------------------------- -----------------------------------
Design overall county wide IP $18,000 Monthly as services rendered
scheme for IP mobility includes
county WAN, Municipalities and
towers
Home Agent Hardware
Home Agent Software
VPN Hardware
VPN Software
Hot Spots
Municipalities Design
Municipalities Integration
MAR Software
160 hours @ $112.50
===================================== =================================== ===================================
Total Per Unit Charge $18,000 Per unit
------------------------------------- ----------------------------------- -----------------------------------
Total Quantity 1 Unit
------------------------------------- ----------------------------------- -----------------------------------
Extended Phase 1 Amount $18,000
------------------------------------- -----------------------------------
------------------------------------- ----------------------------------- -----------------------------------
Time Frames
------------------------------------- ----------------------------------- -----------------------------------
Received Work order from IBM Day 1 1 Business Day
------------------------------------- ----------------------------------- -----------------------------------
Design meetings for countywide IP Day 2 - 5 3 Business Days
------------------------------------- ----------------------------------- -----------------------------------
--------------------------------------------------------------------------------
IBM Solutions Engagement Agreement Statement of Work.doc Page A 13
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A.13 Systems Integration & Testing
The following is a price breakdown of charges and how the charges will be
billed;
------------------------------------- ----------------------------------- -----------------------------------
Component Price Billing Procedure
------------------------------------- ----------------------------------- -----------------------------------
End-to-end test of county wide IP $1,800 Monthly as services rendered
scheme for IP mobility includes
county WAN, Municipalities and
towers
Home Agent Hardware
Home Agent Software
VPN Hardware
VPN Software
Hot Spots
Municipalities Design
Municipalities Integration
MAR Software
$1800 per hot spot site
16 hrs @ $112.50
===================================== =================================== ===================================
Total Per Unit Charge $1,800 Per unit
------------------------------------- ----------------------------------- -----------------------------------
Total Quantity 50 Units
------------------------------------- ----------------------------------- -----------------------------------
Extended Phase 1 Amount $90,000
------------------------------------- -----------------------------------
------------------------------------- ----------------------------------- -----------------------------------
Time Frames
------------------------------------- ----------------------------------- -----------------------------------
Received Work order from IBM Day 1 1 Business Day
------------------------------------- ----------------------------------- -----------------------------------
End-to-End test of hot spot Day 2 - 6 4 Business Days
locations
------------------------------------- ----------------------------------- -----------------------------------
--------------------------------------------------------------------------------
IBM Solutions Engagement Agreement Statement of Work.doc Page A 14
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A.14 Survey of First Responder Vehicles & Equipment
The following is a price breakdown of charges and how the charges will be
billed;
------------------------------------- ----------------------------------- -----------------------------------
Component Price Billing Procedure
------------------------------------- ----------------------------------- -----------------------------------
Prepare Survey for First Responder $1,800.00 Monthly as services rendered
Equipment and Software Assessment
16 hrs @ $112.50
------------------------------------- ----------------------------------- -----------------------------------
Administer Survey, verify accuracy $337.50 Monthly as services rendered
and assess results
3 hrs per municipality @ $112.50
===================================== =================================== ===================================
Total Per Unit Charge $337.50 Per unit
------------------------------------- ----------------------------------- -----------------------------------
Total Quantity 32 Unit
------------------------------------- ----------------------------------- -----------------------------------
Subtotal $10,800.00
===================================== ===================================
Extended Phase 1 Amount $12,600.00
------------------------------------- -----------------------------------
------------------------------------- ----------------------------------- -----------------------------------
Time Frames
------------------------------------- ----------------------------------- -----------------------------------
Received Work order from IBM Day 1 1 Business Day
------------------------------------- ----------------------------------- -----------------------------------
Prepare Survey Day 2 - 4 2 Business Days
------------------------------------- ----------------------------------- -----------------------------------
Administer Survey and assess results Day 5 1 Business Day per Municipality
------------------------------------- ----------------------------------- -----------------------------------
--------------------------------------------------------------------------------
IBM Solutions Engagement Agreement Statement of Work.doc Page A 15
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A.15 Installation of Fire Engine MVDN Equipment
The following is a price breakdown of charges and how the charges will be
billed;
------------------------------------- ----------------------------------- -----------------------------------
Component Price Billing Procedure
------------------------------------- ----------------------------------- -----------------------------------
Onsite investigation of Fire Engine $1,800.00 Monthly as services rendered
Equipment
16 hrs @ $112.50
------------------------------------- ----------------------------------- -----------------------------------
Prepare investigation report of $562.50 Monthly as services rendered
estimated installation fee
5 hrs @ $112.50
------------------------------------- ----------------------------------- -----------------------------------
Miscellaneous custom hardware $2,000 Monthly as services rendered
------------------------------------- ----------------------------------- -----------------------------------
Installation of Fire Engine hardware $9,000 Monthly as services rendered
80 hrs @ $112.50
===================================== =================================== ===================================
Total Per Unit Charge $13,362.50 Per unit
------------------------------------- ----------------------------------- -----------------------------------
Total Quantity 0 Unit
------------------------------------- ----------------------------------- -----------------------------------
Subtotal $0
===================================== ===================================
Extended Phase 1 Amount $0
------------------------------------- -----------------------------------
------------------------------------- ----------------------------------- -----------------------------------
Time Frames
------------------------------------- ----------------------------------- -----------------------------------
Received Work order from IBM Day 1 1 Business Day
------------------------------------- ----------------------------------- -----------------------------------
Onsite investigation Day 2 - 3 2 Business Days
------------------------------------- ----------------------------------- -----------------------------------
Prepare report of findings Day 4 1 Business Day
------------------------------------- ----------------------------------- -----------------------------------
Installation Day 5 - 10 5 Business Days
------------------------------------- ----------------------------------- -----------------------------------
--------------------------------------------------------------------------------
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A.16 Installation of EMT MVDN Equipment
The following is a price breakdown of charges and how the charges will be
billed;
------------------------------------- ----------------------------------- -----------------------------------
Component Price Billing Procedure
------------------------------------- ----------------------------------- -----------------------------------
Onsite investigation of EMT $1,800.00 Monthly as services rendered
Vehicle
16 hrs @ $112.50
------------------------------------- ----------------------------------- -----------------------------------
Prepare investigation report of $562.50 Monthly as services rendered
findings
5 hrs @ $112.50
------------------------------------- ----------------------------------- -----------------------------------
Miscellaneous custom hardware $1,000 Monthly as services rendered
------------------------------------- ----------------------------------- -----------------------------------
Installation of EMT hardware $5,400 Monthly as services rendered
48 hrs @ $112.50
===================================== =================================== ===================================
Total Per Unit Charge $8,762.50 Per unit
------------------------------------- ----------------------------------- -----------------------------------
Total Quantity 0 Unit
------------------------------------- ----------------------------------- -----------------------------------
Subtotal $0
===================================== ===================================
Extended Phase 1 Amount $0
------------------------------------- -----------------------------------
------------------------------------- ----------------------------------- -----------------------------------
Time Frames
------------------------------------- ----------------------------------- -----------------------------------
Received Work order from IBM Day 1 1 Business Day
------------------------------------- ----------------------------------- -----------------------------------
Onsite investigation Day 2 - 3 2 Business Days
------------------------------------- ----------------------------------- -----------------------------------
Prepare report of findings Day 4 1 Business Day
------------------------------------- ----------------------------------- -----------------------------------
Installation Day 5 - 7 3 Business Days
------------------------------------- ----------------------------------- -----------------------------------
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IBM Solutions Engagement Agreement Statement of Work.doc Page A 17
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A.17 Project Management Services
The following is a price breakdown of charges and how the charges will be
billed:
------------------------------------- ----------------------------------- -----------------------------------
Component Price Billing Procedure
------------------------------------- ----------------------------------- -----------------------------------
Project Management for $117,000 Monthly as services rendered
installation, testing, and
implementation of Phase 1
1040 hours @ $112.50
------------------------------------- ----------------------------------- -----------------------------------
Basic initial deliverable 1040 hours
(assumes 40 hours per week)
------------------------------------- ----------------------------------- -----------------------------------
--------------------------------------------------------------------------------
IBM Solutions Engagement Agreement Statement of Work.doc Page A 18
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A.18 Labor Rates
The following is a price breakdown of charges and how the charges will be
billed;
------------------------------------- ----------------------------------- -----------------------------------
Component Rate Billing Procedure
------------------------------------- ----------------------------------- -----------------------------------
Development Engineer $112.50 / hour Monthly as services rendered
------------------------------------- ----------------------------------- -----------------------------------
Software Engineer $112.50 / hour Monthly as services rendered
------------------------------------- ----------------------------------- -----------------------------------
Electrical Technician $112.50 / hour Monthly as services rendered
------------------------------------- ----------------------------------- -----------------------------------
Project Manager $112.50 / hour Monthly as services rendered
------------------------------------- ----------------------------------- -----------------------------------
Off Hour Premium - Two (2) times the regular rate Monthly as services rendered
Monday through Friday
------------------------------------- ----------------------------------- -----------------------------------
Off Hour Premium - Two (2) times the regular rate Monthly as services rendered
Saturday
------------------------------------- ----------------------------------- -----------------------------------
Off Hour Premium - Three (3) times the regular rate Monthly as services rendered
Sunday
------------------------------------- ----------------------------------- -----------------------------------
Off Hour Premium - Three (3) times the regular rate Monthly as services rendered
Holiday
------------------------------------- ----------------------------------- -----------------------------------
NOTE: Normal workday is defined as Monday through Friday, 8:00am-4:00pm local
time
--------------------------------------------------------------------------------
IBM Solutions Engagement Agreement Statement of Work.doc Page A 19
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A.19 TechAlt Program Products, Pre-existing Materials, and Developed Works
----------------- --------------------------------------------------------------------------------------------------
Part Number Description
----------------- --------------------------------------------------------------------------------------------------
Program Products
----------------- --------------------------------------------------------------------------------------------------
50016 TechAlt Software License for In-Car Video
----------------- --------------------------------------------------------------------------------------------------
50017 TechAlt Software License for Remote Viewing Application
----------------- --------------------------------------------------------------------------------------------------
Pre-existing Materials
----------------- --------------------------------------------------------------------------------------------------
50010 TechAlt Enhanced In-Car Video DVD
----------------- --------------------------------------------------------------------------------------------------
50012 TechAlt Mobile Communications Module
----------------- --------------------------------------------------------------------------------------------------
50013 TechAlt Fixed Communications Module
----------------- --------------------------------------------------------------------------------------------------
50016 TechAlt Software License for In-Car Video
----------------- --------------------------------------------------------------------------------------------------
50017 TechAlt Software License for Remote Viewing Application
----------------- --------------------------------------------------------------------------------------------------
20001 Procedures to install Camera and cabling
----------------- --------------------------------------------------------------------------------------------------
20003 Procedures to install Computer and cabling
----------------- --------------------------------------------------------------------------------------------------
20004 Procedures to install Mobile Comms Module and cabling
----------------- --------------------------------------------------------------------------------------------------
20005 Procedures to install Fixed Comms Module and cabling
----------------- --------------------------------------------------------------------------------------------------
20008 Procedures to install TechAlt in-car video application and test
----------------- --------------------------------------------------------------------------------------------------
20009 Procedures to install TechAlt remote viewing application and test
----------------- --------------------------------------------------------------------------------------------------
20010 Procedures for Application integration and testing of iClear, Leads2000, ▇▇▇▇▇▇.▇▇▇, ▇▇▇▇.▇▇▇,
and ▇▇▇▇.▇▇▇ (as needed)
----------------- --------------------------------------------------------------------------------------------------
20015 Procedures to test Mobile Comm Module installation
----------------- --------------------------------------------------------------------------------------------------
20016 Procedures to test Fixed Comm Module installation
----------------- --------------------------------------------------------------------------------------------------
21001 Procedures for In-Car DVD Maintenance Year 1
----------------- --------------------------------------------------------------------------------------------------
21002 Procedures for In-Car DVD Maintenance Year 2
----------------- --------------------------------------------------------------------------------------------------
21003 Procedures for In-Car DVD Maintenance Year 3
----------------- --------------------------------------------------------------------------------------------------
21004 Procedures for In-Car DVD Maintenance Year 4
----------------- --------------------------------------------------------------------------------------------------
21005 Procedures for In-Car DVD Maintenance Year 5
----------------- --------------------------------------------------------------------------------------------------
21011 Procedures for Comm Module Maintenance Year 1
----------------- --------------------------------------------------------------------------------------------------
21012 Procedures for Comm Module Maintenance Year 2
----------------- --------------------------------------------------------------------------------------------------
21013 Procedures for Comm Module Maintenance Year 3
----------------- --------------------------------------------------------------------------------------------------
21014 Procedures for Comm Module Maintenance Year 4
----------------- --------------------------------------------------------------------------------------------------
21015 Procedures for Comm Module Maintenance Year 5
----------------- --------------------------------------------------------------------------------------------------
21016 Procedures for Fixed Comm Year 1
----------------- --------------------------------------------------------------------------------------------------
21017 Procedures for Fixed Comm Year 2
----------------- --------------------------------------------------------------------------------------------------
21018 Procedures for Fixed Comm Year 3
----------------- --------------------------------------------------------------------------------------------------
21019 Procedures for Fixed Comm Year 4
----------------- --------------------------------------------------------------------------------------------------
21020 Procedures for Fixed Comm Year 5
----------------- --------------------------------------------------------------------------------------------------
21031 Procedures for Software Maintenance Year 1
----------------- --------------------------------------------------------------------------------------------------
21032 Procedures for Software Maintenance Year 2
----------------- --------------------------------------------------------------------------------------------------
21033 Procedures for Software Maintenance Year 3
----------------- --------------------------------------------------------------------------------------------------
21034 Procedures for Software Maintenance Year 4
----------------- --------------------------------------------------------------------------------------------------
21035 Procedures for Software Maintenance Year 5
----------------- --------------------------------------------------------------------------------------------------
21036 Procedures for Remote Viewing App Maintenance Year 1
----------------- --------------------------------------------------------------------------------------------------
21037 Procedures for Remote Viewing App Maintenance Year 2
----------------- --------------------------------------------------------------------------------------------------
21038 Procedures for Remote Viewing App Maintenance Year 3
----------------- --------------------------------------------------------------------------------------------------
21039 Procedures for Remote Viewing App Maintenance Year 4
----------------- --------------------------------------------------------------------------------------------------
21040 Procedures for Remote Viewing App Maintenance Year 5
----------------- --------------------------------------------------------------------------------------------------
--------------------------------------------------------------------------------
IBM Solutions Engagement Agreement Statement of Work.doc Page A 20
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22001 Procedures for Training for In-Car components to include hardware and TechAlt software
----------------- --------------------------------------------------------------------------------------------------
22004 Procedures for Satellite Dish Operations Training
----------------- --------------------------------------------------------------------------------------------------
23001 Procedures and documentation for Design of overall county wide IP scheme for IP mobility
includes county WAN, Municipalities and towers
----------------- --------------------------------------------------------------------------------------------------
23003 Procedures for Logistics handling and testing of Cisco equipment for Phase 1
----------------- --------------------------------------------------------------------------------------------------
23006 Procedures and documentation for End-to-end test of county wide IP scheme for IP mobility
includes county WAN, Municipalities and towers
----------------- --------------------------------------------------------------------------------------------------
Developed Works
----------------- --------------------------------------------------------------------------------------------------
22005 Survey for First Responder Equipment and Software Assessment
----------------- --------------------------------------------------------------------------------------------------
22002 Training Documentation *
----------------- --------------------------------------------------------------------------------------------------
22003 Training Video creation and production *
----------------- --------------------------------------------------------------------------------------------------
* Note: Deliverables may include third party material (e.g. stock photos,
Panasonic screen shots, etc) and Supplier will supply license to use such
materials as part of such Developed Works to be used in any relevant Statement
of Work and Work Authorizations
--------------------------------------------------------------------------------
IBM Solutions Engagement Agreement Statement of Work.doc Page A 21
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Appendix B. Project Change Control Procedure
Changes to the Statement of Work may be requested at any time by either party.
Since a change could affect the price, schedule or other terms of the Agreement
for this Statement of Work, both the IBM Project Manager and the TechAlt Project
Leader must approve each change before amending the Statement of Work and
implementing the change.
This procedure will be used by IBM and TechAlt to control changes to the
Statement of Work and changes to any previously approved deliverables.
o A Project Change Request (PCR) will be the vehicle for communicating
change. The PCR must describe the change, the rationale for the change
and the effect the change will have on the Statement of Work.
o The designated Project Manager/Leader of the requesting party will
review the proposed change and determine whether to submit the request
to the other party.
o The IBM Project Manager and TechAlt Project Leader will review the
proposed change and approve it for further, if any, investigation or
reject it. TechAlt will specify any charges for such investigation. If
the investigation is authorized, the IBM Project Manager and TechAlt
Project leader will sign the PCR which will constitute approval for
such investigation charges. TechAlt will invoice IBM for any such
charges. The investigation will determine the effect that the
implementation of the PCR will have on price, schedule and other terms
and conditions of the Agreement. The change will then be
approved/disapproved by the IBM Project Manager and TechAlt Project
Leader for implementation.
o Approved changes will be incorporated in to the Statement of Work
through written change authorizations (change orders), as appropriate.
This procedure will be used by IBM and TechAlt to control IBM orally approved
WA's, necessary to meet ▇▇▇▇ County required time sensitive, change, where the
above described change control procedure is not able to be used.
o A Project Change Request (PCR) will be the vehicle for communicating
change and will be communicated via telephonic (or other reasonably
available medium) by TechAlt and will identify for IBM the proposed
emergency action required, the estimated time to make such change, and
the rationale for such change.
o The IBM Project Manager will review the proposed change and approve it
or reject it. If rejected, TechAlt will not take action. If the PCR is
authorized, the IBM Project Manager will verbally issue a PCR# to
TechAlt which will constitute approval for such PCR. An email
confirmation of the approved PCR will be issued by the IBM Project
Manager to TechAlt within 24 hours of such oral approval. TechAlt will
invoice IBM for any such charges associated with the approved PCR.
o Approved changes will be incorporated in to the Statement of Work
through written change authorizations (change orders), as appropriate.
In the event, IBM contests any PCR or related fees (the "dispute") and the
parties are not able to agree on a settlement of the dispute acceptable to both
parties, then the dispute will be presented to a meeting of an officer of each
party, meeting to negotiate a settlement.
--------------------------------------------------------------------------------
IBM Solutions Engagement Agreement Statement of Work.doc Page B 1
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Appendix C. Definitions
The following terms have the following meanings:
▇▇▇▇▇▇.▇▇▇ shall mean Area Wide Law Enforcement Radio Terminal System.
Best Value shall mean the composite solution offered by a Proposer that
best meets the needs of the County in all areas of the Request for
Proposals.
Bureau of Information Technology and Automation shall mean the County
agency that establishes and oversees ▇▇▇▇ County information movement
policy.
CLEAR shall mean Citizens Law Enforcement Analysis and Reports.
Days shall mean calendar days, unless otherwise specified.
LEADS 2000 shall mean Law Enforcement Automated Database Search.
▇▇▇▇.▇▇▇ shall mean Police Information Management System.
Selection Committee shall mean the ▇▇▇▇ County employees responsible for
selecting the Proposer whose responses to the RFP best meet the needs of
▇▇▇▇ County.
WAN shall mean ▇▇▇▇ County's wide area data network.
Wireless Communication shall mean the ability to send encrypted and
authenticated video and data from the vehicle to another vehicle, command
center, dispatch, or other remote party using designated protocols:
1xRTT - Single Carrier (1x) Radio Transmission Technology. Also known as
CDMA2000, it is a 2.5G cellular service that provides connectivity up to
153Kbps.
802.11b - IEEE Standard for Wireless LAN communications at 11Mbs in the 2.4
GHz frequency.
802.11g - IEEE Standard for Wireless LAN communications at 54Mbs in the 2.4
GHz frequency.
802.11 Hotspot - An 802.11 coverage area that provides WLAN connectivity
within a geographic area. The hotspot may be publicly or privately owned.
CDPD - Cellular Digital Packet Data. A nationwide cellular service that
provides connectivity up to 19.2Kbps.
GPRS - General Packet Radio Service. A 2.5G cellular service that provides
connectivity up to 115Kbps.
LEAP - Lightweight EAP or EAP-Cisco. A dynamic authentication model that
uses username and password to authenticate devices (WLAN Bridges) or uses
and generates dynamic WEP keys for encryption over 902.11 links.
Mobile IP - RFC 2002. Mobile IP allows network devices to seamlessly remain
connected to IP networks while roaming between Layer 3 subnets.
MVDNS - Mobile Video Data Networking System
HA - Home Agent
FA - Foreign Agent
LAN - Onsite Local Area Network that is required to be integrated with the
▇▇▇▇ County network
iDen - Nextel's cellular service
Normal Workday - Monday through Friday from 8:00am until 4:00pm
Acceptance - written approval by IBM/▇▇▇▇ County upon the conclusion of
testing performed in accordance with County approved Acceptance Testing
Criteria during the Acceptance Period without the occurrence of any
material errors in, or in connection with, the System or any Component
thereof, or actual production use of the System or any Component or
Deliverable.
Acceptance Period - the period of time after Installation as defined in G9
Acceptance Procedures, which will be agreed upon as part of the joint
development of Acceptance Testing Criteria, during which IBM/▇▇▇▇ County
must identify significant issues that impact the critical functionality or
performance of the System or any Component thereof.
--------------------------------------------------------------------------------
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Acceptance Testing Criteria - criteria jointly developed by the parties and
approved by the County utilized in determining whether the System and its
Components are eligible for Acceptance by IBM/Customer.
Permitted Users means ▇▇▇▇ County and any persons authorized by ▇▇▇▇ County
under a Work Authorization, who, at any given time, are permitted by ▇▇▇▇
County to access or utilize the System.
System means all of the Equipment and Software to be provided to the ▇▇▇▇
County, as installed, implemented, and integrated by SOW, in accordance
with this SOW, into an integrated system, and includes, but is not limited
to, any corrections, fixes, modifications, and enhancements to such system
that are described in, or to be provided pursuant to, this SOW and any
additional or substitute Equipment or Software provided by Supplier
pursuant to a PCR.
Equipment means all of the Equipment to be provided to ▇▇▇▇ County, as
installed, implemented, and integrated by Supplier, in accordance with this
SOW, into an integrated system, and includes, but is not limited to, any
corrections, fixes, modifications, and enhancements to such system that are
described in, or to be provided pursuant to, this SOW, and any additional
or substitute Equipment provided by Supplier pursuant to a PCR..
Software shall mean the software product(s) identified as `TechAlt Video
Browser' and `TechAlt In Car Video Application', as modified from time to
time by Supplier.
--------------------------------------------------------------------------------
IBM Solutions Engagement Agreement Statement of Work.doc Page C 2
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Appendix D. TechAlt Maintenance Service Levels
Maintenance Service Levels by TechAlt for designated components of
responsibility within the ▇▇▇▇ County project include elements of labor and
materials. Maintenance applies to TechAlt's core Products and excludes, but is
not limited to, all other products and accessories supplied and/or distributed
but not manufactured by TechAlt ("Accessories"), which are expressly warranted
by their respectful manufacturers. For these Accessory Items including
batteries, carrying cases, PC Cards (PCMCIA), AC adapters, RF communication
devices, and any product that does not properly carry the TechAlt trademark,
where available TechAlt will provide a warranty depot service.
TechAlt will provide trained and qualified labor for on site repairs and remote
support to handle maintenance calls referred by the project's help desk after it
has opened a trouble ticket file and has properly determined that the reported
trouble can not be resolved at the helpdesk level and must be escalated to
TechAlt in keeping with agreed escalation procedures.
For TechAlt equipment identified in the SOW maintenance includes the provision
for 5 days a week, Monday through Friday 8:00 a.m. to 4:00 p.m., excluding
regularly observed holidays. Within these normal business hours, a call back to
▇▇▇▇ County from the time a trouble ticket is escalated to TechAlt, and TechAlt,
with the use of remote diagnostics and customer trouble-shooting discussion,
will establish a plan of action for resolution which may include but not be
limited to remote repair actions, on-site repair, on-site swap-out, or remote
repair. If the service technician is dispatched for on-site service after 4:00
p.m. local time, the service technician may take an additional business day to
arrive at your location. Repairs undertaken at the preference of ▇▇▇▇ County
outside these normal on-site service hours will be charged to the County at a
rate listed in Schedule A18.
TechAlt will provide replacement parts on an exchange basis for TechAlt supplied
systems when a part in a covered system requires replacement. ▇▇▇▇ County must
obtain TechAlt's concurrence that a part should be replaced. This parts
replacement service does not cover damage due to external causes, including
intentional or malicious acts of vandalism by the public or users, acts of God,
accident, damage caused by problems with electrical power, abuse, misuse,
servicing by untrained people or not in accordance with TechAlt's procedures.
To receive service and support, ▇▇▇▇ County is responsible for complying with
the following:
A. Prepare for the Call. Help the technician serve you better if you have the
following information and materials ready when you call: your system's serial
numbers; service tag number; model and model numbers; the current version of the
operating system you are using.
B. Explain the Problem to the Technician. Let the technician know what error
message you are getting and when it occurs; what you were doing when the error
occurred; and what steps you may have already taken to solve the problem.
C. Cooperate with the technician. Experience shows that most System problems and
errors can be corrected over the phone as a result of close cooperation between
the user and the technician. Listen carefully to the technician and follow the
technician' s directions.
D. Ensure the vehicle which contains faulty equipment is available at the time,
date and place agreed for an on-site service call and remains available for at
least a two hour block of time during which work can be performed.
Maintenance service extends only to original purchasers of the System located
within the United States as determined by TechAlt, and to any person who buys
the System and this Agreement from the original purchaser or a subsequent
transferee, as long as TechAlt's prior approval is sought and secured.
Except as stated below, the services TechAlt agrees to provide are repair
services that are necessary because of any existing defect or a defect occurs in
materials or workmanship in the System or in any System component covered.
Preventive maintenance is not included. TechAlt maintenance coverage for third
party components (e.g. Cisco equipment, Panasonic equipment, and Satellite Dish)
is limited to those extended warranties covered by the original manufacturers.
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De-installation, Re-installation, or relocation services and operating supplies
are not included. Repairs necessitated by software problems, or as a result of
alteration, adjustment, or repair by anyone other than TechAlt (or its
representatives) are not included.
TechAlt does not take responsibility for any elements of the solution outside of
the scope of this SOW that are not accepted by ▇▇▇▇ County in the Pilot Test.
TechAlt, its suppliers and authorized dealers (VARS/VADS) are not liable for any
damages, including any lost profits, lost savings, or other incidental or
consequential damages arising out of the use or inability to use such products
even if TechAlt, its authorized dealers or its suppliers have been advised of
the possibility of such damages.
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Appendix E. TechAlt Sign Off Check Lists
Attached
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Appendix F. TechAlt List Pricing Table
---------------------------------------- ------------------ ------------------ ------------------ -------------
Component List IBM Disc% Extended Notes
---------------------------------------- ------------------ ------------------ ------------------ -------------
In-car Video/DVD $ 7,050.00 20% $ 5,640.00
---------------------------------------- ------------------ ------------------ ------------------ -------------
In-car Computer $ 6,185.00 20% $ 4,948.00
---------------------------------------- ------------------ ------------------ ------------------ -------------
$12,200.00 Cisco MAR
Mobile Comm Module 30% $ 8,540.00 separate
---------------------------------------- ------------------ ------------------ ------------------ -------------
In-car Video Software $ 600.00 15% $ 510.00
---------------------------------------- ------------------ ------------------ ------------------ -------------
Remote Viewing Software $ 600.00 15% $ 510.00
---------------------------------------- ------------------ ------------------ ------------------ -------------
Fixed Comm Module $ 7,205.00 20% $ 5,764.00
---------------------------------------- ------------------ ------------------ ------------------ -------------
Satellite Dish & Base Station $ 144,500.00 10% $ 130,000.00
---------------------------------------- ------------------ ------------------ ------------------ -------------
Panasonic Plasma Touch Screen $ 7,639.00 10% $ 6,875.10
---------------------------------------- ------------------ ------------------ ------------------ -------------
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Appendix G. Additional Terms & Conditions
G.1 TechAlt's Use of Subcontractors
TechAlt may subcontract Services to be performed hereunder. Notwithstanding this
subsection, TechAlt's use of subcontractors will not relieve TechAlt of the
responsibility for the subcontractor's performance, and TechAlt's obligations
and responsibilities assumed under this Agreement will be made equally
applicable to subcontractors. IBM reserves the right to reject TechAlt's use of
a subcontractor in performance of this Agreement for any reason.
G.1.1 Diversity Enterprises Spending
Where TechAlt engages any subcontractors to perform its obligations under
this Agreement and any Statement of Work, TechAlt shall make commercially
reasonable efforts to engage a representative percentage (target of 10-15%)
of subcontractors that are certified Minority and Women Business
Enterprises, or businesses owned by gays and lesbians, or people with
disability. This should include but is not limited to such diversity
subcontractors on TechAlt's bid lists to IBM. Spending data with these
diversity subcontractors will be tracked and maintained by TechAlt and
reported to IBM Procurement when requested.
G.2 Termination of TechAlt Maintenance Services
TechAlt has committed to provide maintenance Services for the entire Maintenance
Service Period for five years. However, IBM may terminate Services for an
eligible machine, upon at least thirty days notice to TechAlt. In this event,
IBM shall make payment to TechAlt in the amount set forth in this SOW only with
respect to the period or periods in which Maintenance Services were provided by
TechAlt. IBM will receive a credit for any remaining prepaid period associated
with Maintenance Services that are terminated.
IBM may also terminate Services immediately prior to the start of any fiscal
year for which funds have not been appropriated.
G.3 Warranty Term
Warranty Term on all equipment will start upon formal acceptance by
IBM/Customer.
G.4 Risk of Loss, Theft, or Damage
Supplier transfers title to IBM or ▇▇▇▇ County or, if the County chooses, its
lessor when Supplier installs the System.
For all Cisco Equipment, or other components delivered to TechAlt, TechAlt bears
the risk of loss and damage until the time when such Cisco Equipment, or
component is installed and such installation is accepted by IBM/Customer or, in
the case of Spare Equipment, up to the time it is stored at its designated
location at a Facility of IBM/ ▇▇▇▇ County and IBM/▇▇▇▇ County is notified
thereof. Each component shall be covered by insurance against any such loss and
damage, which insurance shall be arranged and paid for by TechAlt, at its sole
expense, covering the period until the risk of loss shifts to IBM/Customer upon
acceptance.
G.5 Proprietary Rights
All materials provided under this SOW are considered works made for hire except
for those listed in Schedule A19 TechAlt Equipment, Program Products, Tools,
Developed Works, and Pre-existing Materials and that defined in the IBM/TechAlt
Agreement # 4904T30213.
G.6 Licensed Software
G.6.1 Supply
IBM/ ▇▇▇▇ County is licensing the Software through IBM for use by its
Permitted Users. Notwithstanding any specific releases or versions of
Software indicated in this SOW, Supplier shall refrain from obtaining for,
and delivering to, IBM/▇▇▇▇ County specific copies of particular Software
until such Software order is approved by IBM/▇▇▇▇ County and is reasonably
needed for the Project. This shall allow IBM/▇▇▇▇ County to elect to
license a later release of such Software than that specified in this SOW,
if available. Any such changes to Software releases, and associated cost
changes if any, will be documented via the PCR process. If IBM/Customer
licenses later releases, Supplier will offer no less discounts on such new
releases as offered on the Software in this SOW.
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G.6.2 Scope of Use
Without limitation, Permitted Users may access and use the Software for all
normal business purposes in the access, use, operation, repair, and
maintenance of the System, or of any component thereof, in connection with
▇▇▇▇ County For the avoidance of doubt, ▇▇▇▇ County may also permit their
respective third-party consultants and service-providers (e.g.,
outsourcers) to access and use the Software, for and on behalf of ▇▇▇▇
County in the access, use, operation, repair, and maintenance of the
System, or of any Component thereof, in connection with ▇▇▇▇ County's
operations and otherwise consistently with the terms and conditions of this
Contract as authorized by ▇▇▇▇ County in a valid WA.
G.6.3 License Terms
All Software provided to ▇▇▇▇ County hereunder shall be licensed by the
applicable manufacturer or supplier pursuant to the express terms of
separate, written license agreements, which will be provided in writing or
electronically, no later than five days prior to scheduled delivery to ▇▇▇▇
County of the respective software to which it applies. Nevertheless, as
between the parties pursuant to this SOW, all such separate license
agreements shall be perpetual and irrevocable, non-exclusive,
non-transferable, and (once the applicable license fees specified have been
paid in full) paid-up and royalty-free license and right to Permitted Users
to use the software in accordance with this SOW.
G.6.4 Back-Up and Archival Copies
▇▇▇▇ County shall have the right to make such back-up and archival copies
of the Software as are reasonably sufficient to support their respective
use of the Software, but all such copies shall be subject to the rights of
Supplier, and any applicable third-party licensors, as set forth herein. No
right to modify, create derivative works of, adapt, translate, decompile or
reverse engineer the Software is granted.
G.7 Equipment
In accordance with the provisions hereof, the IBM agrees to purchase from
Supplier the Equipment identified in this SOW. Notwithstanding any specific
models of Equipment indicated, Supplier shall refrain from obtaining for,
and delivering to, IBM/▇▇▇▇ County specific Equipment until such Equipment
order is approved by IBM/▇▇▇▇ County and is reasonably needed for the
Project. This shall allow IBM/▇▇▇▇ County to elect to a later model of such
Equipment than that specified in this SOW, if such later or superior model
becomes available. Any such changes to Equipment models and cost changes,
if any, shall be documented via the PCR process. If IBM/▇▇▇▇ County
purchases later models, Supplier will offer no less discounts on such new
models as offered on the Equipment in this SOW
G.8 Unanticipated Services
Although the parties have attempted, in this SOW, to delineate the specific
services to be provided by Supplier with regard to the installation,
implementation and integration of the System, the parties acknowledge that
some items may not have been specifically identified. Therefore, as used to
describe these activities, the "Services" shall include not only any
services, tasks, functions, and responsibilities specifically described in
this Statement of Work, but also any inherent subtasks of such services,
tasks, functions, and responsibilities that are required for the proper
installation, implementation and integration of the System. However,
Supplier may seek additional compensation pursuant to the PCR process if
such additional subtasks i) could not have been reasonably discovered in
the applicable site survey or ii) arise due to a change in conditions which
occurs subsequent to the Survey.
G.9 Acceptance Procedures
1. Pilot Test - At least one of each of the components comprising the System
shall be installed, implemented and integrated, in order to perform a
one-time only `Pilot Test' of the components and the System. Supplier
shall test each component as identified as part of the test plan
provided to IBM utilizing the written Acceptance Testing Criteria
developed jointly signed-off on by the IBM/the County and Suppliers.
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2. Procedures for Acceptance Testing - Supplier shall provide IBM with the
results of this testing and, unless otherwise agreed, shall
demonstrate to the IBM and ▇▇▇▇ County Project Manager the required
compliance. Following the provision of such test results and
demonstration, if applicable, IBM and the County shall have an
opportunity to review such results and five business days for IBM or
the County to perform such additional testing as deemed necessary or
appropriate.
3. Issuance of County Acceptance - If IBM or the County determines during
such review and testing that such component or the System, as
installed, implemented, and integrated meets or satisfies all
applicable written Acceptance Testing Criteria then IBM or the County
shall notify Supplier in writing that the County has issued its
Acceptance of such Component(s) or, when applicable, the System.
4. No Waiver of Defects Not Discovered - No issuance, or deemed issuance,
of the County's Acceptance of any Component, Deliverable, or the
System shall be deemed to waive any right or remedy under this SOW, at
law, or in equity or with regard to any defect not discovered during
Acceptance testing.
5. Deficiencies Identified by County - If it is demonstrated during such
review and testing that any of the Acceptance Testing Criteria have
not fully satisfied, IBM or the County shall deliver to Supplier a
written report describing the failures or deficiencies in reasonable
detail within five business days of final testing. Supplier shall
correct any such failures or deficiencies within ten business days (or
such other period of time as is reasonably and mutually agreed to by
the parties in writing) after receiving any such report and shall
notify IBM and the County in writing when such corrections are
completed. IBM and the County may then re-test the component(s) or
System.
6. Rights upon Failure to Achieve Acceptance - IBM shall have the right to
terminate this Contract in the event a component, deliverable or the
System fails to achieve Acceptance within a reasonable time after
Acceptance Testing is commenced with respect to any component or the
System.
G.10 Representations and Warranties
1. Organization and Standing - Supplier represents that it is duly organized,
validly existing, and in good standing under the laws of the State of
its principal place of business. Supplier further represents that
Supplier is duly qualified to transact business in, and is in good
standing under the laws of, the State of Illinois.
2. Certification of Qualification (▇▇▇▇ County Ordinance Chapter 10,
Section 7) - Supplier represents that neither it nor any
subcontractors or material suppliers that it shall engage hereunder
has not, and warrants and covenants that they shall not have, during
the three (3) years immediately prior to the respective applicable
date of first providing Services hereunder: (i) been convicted of
bribery or attempting to bribe an officer or employee of a unit of
government in that officer or employee's official capacity; or, (ii)
made an admission of guilt of such conduct as is described in the
foregoing clause (i) which is a matter of record, but has not been
prosecuted for such conduct.
3. Disqualification for Nonperformance (▇▇▇▇ County Ordinance Chapter 10,
Section 7.3) - . Supplier represents that neither it nor any
subcontractors or that it shall engage hereunder has not, and warrants
and covenants that they shall not have, during the twenty-four (24)
months immediately prior to the respective applicable date of first
providing Services hereunder, had any contract by the County or the
Board terminated for cause by the County or the Board.
4. Non-Debarment Certification - Supplier represents and certifies that
neither it nor any subcontractors that Supplier currently intends to
engage or utilize hereunder, are presently debarred, suspended,
proposed for debarment, declared ineligible, or voluntarily excluded
from participation in this Contract or the Project by any federal
agency or department.
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5. Compliance with Laws - Supplier warrants and covenants that it and its
subcontractors, and their respective employees shall at all times, in
connection with the performance of the Services and the installation,
implementation, support, and maintenance of the System and the
Components hereunder, comply with all applicable local, state, and
federal laws, regulations, and ordinances.
6. Services - Suppliers warrants and covenants that all Services shall be
performed in a timely, competent, professional, and workperson-like
manner by qualified personnel and that all services that require the
exercise of professional skills or judgment shall be accomplished by
professionals qualified and competent in the applicable discipline
and, if and as required, appropriately certified by all applicable
manufacturers and suppliers and appropriately licensed by all
applicable governmental or regulatory bodies or agencies.
7. Disabling Devices - Supplier warrants and covenants that it has not placed
any Harmful Code into the Software Components. "Harmful Code" is
defined as a self-propagating program that infects and damages another
program. It does not include a disabling device (unless authorized by
▇▇▇▇ County through a valid WA). Supplier warrants and covenants that
none of the Software provided by Supplier and described in this SOW
contains a disabling device. Supplier further warrants and covenants
that all software components of the System shall be compatible with
major commercially available virus protection programs that the County
may use on the workstations and other access devices, provided,
however, that Supplier makes no representation or warranty concerning
the adequacy or efficacy of such virus protection programs (even those
that constitute components).
8. Third Party Products - Supplier warrants and covenants that it shall
exercise commercially reasonable efforts to enforce on IBM/▇▇▇▇
County's behalf any such warranties, to the extent that they cannot be
so assigned, as necessary at any time during which such warranties are
in effect. Supplier further warrants and covenants that it shall, at
all such times, reasonably work with and coordinate the efforts of
such manufacturers and suppliers to ensure that IBM/▇▇▇▇ County
promptly obtains any required warranty or other service.
9. Warranties of Third Parties - Supplier warrants and covenants that all
Services shall be performed by appropriately certified technicians,
and in such a manner, so as not to void or otherwise limit any
applicable manufacturer's or supplier's warranty with regard to
vehicles or towers. As the County's sole and exclusive remedy for a
breach of the foregoing warranty, if any such manufacturer's or
supplier's warranty is so voided or limited as a result of work being
performed by Supplier hereunder, Supplier shall be responsible for
servicing or, if necessary, replacing such Vehicle or towers, at no
cost to IBM/▇▇▇▇ County, throughout what would have been the remaining
warranty period, notwithstanding any termination or expiration of this
SOW.
G.11 Supplier Personnel
1. Conduct While on IBM/▇▇▇▇ County Premises - Whenever Services are to be
performed onsite at a facility or location of ▇▇▇▇ County, Supplier
shall notify and coordinate with ▇▇▇▇ County reasonably in advance
regarding the provision of such Services. Upon arrival at the
applicable location or facility, Supplier's personnel shall promptly
contact and announce their arrival to appropriate ▇▇▇▇ County
personnel. Supplier is responsible for obtaining in advance, with the
cooperation and assistance of ▇▇▇▇ County, any building
permits/passes, clearances, badges, and the like that are necessary or
required for obtaining access to, and performing the Services at, any
such location or facility. Supplier shall make every effort to provide
and complete onsite Services during the normal business hours of the
applicable location or facility, to the extent reasonably practicable.
Supplier shall not materially interrupt or interfere with ▇▇▇▇
County's business operations when providing Services, except to the
extent reasonably required for the performance of such Services.
Supplier shall notify the appropriate onsite personnel of ▇▇▇▇ County
in advance of taking any action, in connection with performing
Services, that might reasonably be expected to materially and
adversely affect or disrupt ▇▇▇▇ County's business operations (e.g.,
by advising such personnel that a particular device will be taken
offline, moved, or disconnected, etc.), exercising all commercially
reasonable efforts to minimize and mitigate the effects of any such
action or disruption.
2. Accidents - Supplier shall exercise due care and diligence to prevent
any injury to persons or damage to property while on ▇▇▇▇ County's
premises. The operation of vehicles by any personnel of Supplier or
its subcontractors who are assigned to the performance of Services
hereunder shall conform to posted and other regulations and safe
driving practices. Accidents on ▇▇▇▇ County's property and involving
any such personnel shall be reported promptly to the appropriate
personnel of the County (and, if applicable, such affected
Municipality).
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3. Assignment of Personnel - Supplier shall, at all times during the term
of this SOW, assign and devote to the performance of the Services
hereunder such appropriately qualified, certified, experienced,
trained, and skilled personnel as are necessary and sufficient to
perform all such Services, to fulfill all of Supplier's
responsibilities and obligations hereunder, in accordance with the
provisions and requirements of this SOW. Except as otherwise expressly
provided herein, Supplier's Key Personnel shall be assigned, and an
appropriate portion of their professional time shall be dedicated, to
their respective positions in the performance of the Services for the
entire duration of the Project, except in the event of resignation,
termination, or illness of individual Key Personnel that prevents them
from completing their respective assignments. Supplier shall not make
any change in the Key Personnel, or otherwise replace, remove, or
reassign any of the Key Personnel, without prior notice to, and the
express prior written consent of, IBM/▇▇▇▇ County which shall not be
unreasonably withheld. If any of the Key Personnel are, at any time,
due to resignation, termination, or illness, unable to perform his or
her assigned role or function, as described in this SOW, Supplier
shall promptly give written notice thereof to IBM/▇▇▇▇ County and
shall promptly furnish a replacement for such individual. Any
replacement or additional Key Personnel shall be appropriately
qualified, certified, experienced, trained, and skilled, as
appropriate to the position or role to which assigned, and in a manner
substantially equivalent to the individual being replaced. All
replacement and additional Key Personnel shall be subject to the
review (including an interview, if requested by IBM/▇▇▇▇ County) and,
if acceptable, the written approval of IBM/▇▇▇▇ County, which shall
not be unreasonably withheld.
---------------------------- ----------------- -----------------------------------------
Key Personnel
---------------------------- ----------------- -----------------------------------------
Name / Classification Years of Role on Project
Experience
---------------------------- ----------------- -----------------------------------------
▇▇▇▇▇ ▇▇▇▇▇▇ 25 Implementation Manager Project Manager
---------------------------- ----------------- -----------------------------------------
▇▇▇▇▇▇▇ ▇. ▇▇▇▇▇▇▇ 19 Senior Manager
---------------------------- ----------------- -----------------------------------------
▇▇▇ ▇▇▇▇▇▇▇▇ 21 Engineering, Systems Integration & Testing
Director ofEngineering
---------------------------- ----------------- -----------------------------------------
▇▇▇ ▇▇▇▇▇ 23 Network Engineering, Systems Integration &
Sr Network Engineering Testing
---------------------------- ----------------- -----------------------------------------
▇▇▇▇ ▇▇▇▇▇▇▇ 15 Customer Support Customer Support Manager
---------------------------- ----------------- -----------------------------------------
4. Background Checks - At the request of IBM/▇▇▇▇ County, Supplier shall
deliver a written certification to IBM/▇▇▇▇ County that it and/or its
subcontractors have performed, and the subject individual has passed,
such verification procedures as set forth in the Agreement.
5. Replacement of Personnel. Notwithstanding anything to the contrary
elsewhere in this SOW, if IBM/▇▇▇▇ County believes that the
performance, background or conduct of any person or subcontractor
assigned by Supplier or its subcontractors to the performance of
Services hereunder is unsatisfactory for any reason, or does not
comply, or is not complying, with the requirements of this SOW,
IBM/▇▇▇▇ County shall so notify the Supplier, and Supplier shall: (i)
promptly (within no more than two (2) business days after receipt of
such notice) and appropriately address the performance or conduct of
such person or subcontractor; or (ii) at IBM/▇▇▇▇ County's request,
remove and replace such person with another person acceptable to
IBM/▇▇▇▇ County and meeting all of the applicable requirements
described in this SOW.
6. County Policies and Procedures. Suppliers covenants that it and its
subcontractors, and their respective personnel assigned to the
performance of Services hereunder, shall at all times comply with and
abide by all reasonable written policies and procedures of the County
(as such may exist or be revised or established from time to time)
that reasonably pertain to Supplier in connection with its performance
hereunder and of which Supplier has been made aware.
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G.12 Delay by the County
Notwithstanding anything to the contrary provided elsewhere in this SOW,
Supplier shall not be entitled to any damages from IBM/▇▇▇▇ County on account of
any delay by ▇▇▇▇ County.
G.13 Unit Prices Firm
Supplier shall use all commercially reasonable efforts to ensure that except as
set forth in this SOW, the unit prices for equipment and software set forth in
this SOW shall be firm for a one (1) year period commencing on Acceptance of the
Pilot Test and shall not be subject to increase during such term. Supplier shall
obtain the IBM/▇▇▇▇ County Project Manager's approval prior to placing an order
for equipment and software. IBM/▇▇▇▇ County may increase or decrease the
quantities of equipment and software to be provided by Supplier under this SOW
up to the time that such approval is given. In such event, the unit prices set
forth in this SOW shall be used as a basis to calculate the increase or decrease
in the amount payable by IBM as a result of such changes, unless there is a
change in the Services required to be provided as a result of such increase or
decrease, in which case the parties shall reach agreement as to any change to
the amount payable for Services, which shall be documented through the PCR
process.
G.14 Conflict of Interest
No member of the governing body of the County, and no other officer, employee,
or agent of the County, who exercises any functions or responsibilities in
connection with performance under this Contract, shall have any personal
interest, directly or indirectly, in the project to which this SOW pertains.
Supplier represents that it presently has no interest, and covenants that it
shall not acquire any interest, directly or indirectly, in the project to which
this SOW pertains that would conflict in any manner or degree with the
performance of the Services hereunder. Supplier further covenants that, in
performance under this SOW, no person having any such interest shall knowingly
be employed or engaged by Supplier or any of its subcontractors. Supplier agrees
to inform the County, on a timely basis, of all of Supplier's interests, if any,
as they exist or arise from time to time, that are, or that Supplier reasonably
believes may be, incompatible with any interest of the County.
G.15 County Policies
Supplier shall take notice of with the ▇▇▇▇ County Lobbyist Registration
Ordinance, and the ▇▇▇▇ County Ethics Ordinance, and shall comply with all
provisions thereof.
1. Nondiscrimination and Affirmative Action - Supplier, in performing under
this SOW, shall not discriminate against any worker, employee or
applicant, or any member of the public, because of race, creed, color,
religion, age, sex, marital status, handicap, national origin, or
status of discharge from military, nor shall Supplier otherwise commit
an unfair employment practice. Supplier further agrees that this
nondiscrimination requirement shall be incorporated into all contracts
entered into by Supplier or its subcontractors with suppliers of
materials or services, Suppliers and subcontractors, all labor
organizations furnishing skilled, unskilled, or craft union skilled
labor, and any other person or entity that may perform any such labor
or services in connection with this SOW.
2. Accident Reports - Supplier shall provide the IBM Project Manager with
a written report within a reasonable time after any accident or
occurrence at a work site under this SOW and involves Supplier's own
personnel or those of any subcontractor regardless of whether said
accident or occurrence is in the nature of bodily injury to employees
or to third parties or property damage. In any event, Supplier will
provide such a report within two business days after the IBM Project
Manager has notice of the accident. The report shall include the name
of person(s) injured or otherwise involved, name of his or her
employer, date, time, and location of occurrence, extent of any bodily
injury and any damage to property, name(s) of eyewitnesses, the name
of anyone who treated the person for injuries sustained, and such
other information as may be necessary, appropriate, or requested by
the County, from time to time. Supplier shall promptly notify the
local police of any accident or occurrence requiring an official
police record. The accident report should indicate whether the police
were notified and, if so, the number of the police report.
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3. Publicity - Each party shall submit to the other all advertising, written
promotional materials, press releases, and other publicity matters
relating to this SOW, or the execution hereof, that mention or contain
the other party's name or ▇▇▇▇, or that contain language from which
said name or ▇▇▇▇ ▇▇▇ reasonably be inferred or implied, and neither
party shall publish or disclose any such advertising, promotional
materials, press releases, or publicity matters without the prior
written approval of the other party. Nevertheless, a party may
disclose the other party's name and the fact of the existence of this
SOW whenever required by applicable laws or regulations and Supplier
may reference the name of the County as a part of its general client
list without the need to first obtain the County's prior written
approval.
4. Drug Free Workplace Certification - If Supplier has 25 or more employees,
supplier certifies, warrants, and covenants to IBM/▇▇▇▇ County and the
State of Illinois that it shall at all times during performance under
this SOW provide a drug free workplace within the meaning of the
Illinois Drug Free Workplace Act, 30 ILCS 580, and Supplier
acknowledges that false certification, or a breach of the foregoing
warranty and covenant, constitutes a material breach of this SOW and
may result in sanctions being imposed upon Supplier, including, but
not limited to, suspension of SOW or grant payments, termination of
this SOW by IBM, or debarment of, or exclusion from, contracting or
grant opportunities from the State of Illinois for up to five (5)
years. In addition, Supplier shall impose the requirements applicable
to Supplier under this Section upon any of its subcontractors having
twenty-five (25) or more employees ("Covered Subcontractors").
Supplier certifies, warrants, and covenants that it shall, and that it
shall require its Covered Subcontractors to certify, warrant, and
covenant that they shall, provide a drug free workplace by:
a. Publishing a statement: (1) Notifying employees that the unlawful
manufacture, distribution, dispensing possession or use of a
controlled substance, including, but not limited to, cannabis, is
prohibited in the Supplier's or Covered Subcontractors'
workplaces; (2) specifying the actions that will be taken against
employees for violations of such prohibition; and (3) notifying
each employee that, as a condition of employment in the provision
of Services hereunder, such employee must abide by the terms of
such statement and must, prior to providing any Services
hereunder and, thereafter, no later than five (5) days after
conviction, notify his or her employer of any criminal drug
statute conviction for a violation occurring in a workplace;
b. Establishing a drug-free awareness program to inform employees
about: (1) the dangers of drug abuse in the workplace; (2) the
employer's policy of maintaining a drug-free workplace; (3) any
available drug counseling, rehabilitation and employee assistance
programs; and (4) the penalties that may be imposed upon an
employee for violations of the employer's policies (including
those described above) relating or pertaining to drugs or
controlled substances;
c. Providing a copy of the statement required by subparagraph (a),
above, to each employee engaged in the provision of Services
hereunder and posting such statement in a prominent place in the
work place;
d. Notifying the County or the Illinois Emergency Management Agency
within ten (10) days after receiving notice under part (3) of
subparagraph (a), above, from an employee of any such conviction
as is described therein or otherwise receiving actual notice of
any such conviction;
e. Imposing a sanction on, or requiring the satisfactory
participation in a drug abuse assistance or rehabilitation
program by, any employee who is so convicted, as required by
Section 5 of the Drug Free Workplace Act;
f. Assisting employees in selecting a course of action in the event
drug counseling, treatment and rehabilitation is required and
indicating that a trained referral team is in place; and g.
Making a good faith effort to continue to maintain a drug-free
workplace through implementation of, and consistently and in
compliance with, the Drug Free Workplace Act.
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G.16 Transition Services
In the event of any termination or expiration of this SOW, or of any termination
of some but not all of the Services to be provided under this SOW, Supplier, if
and as requested by IBM/▇▇▇▇ County, shall continue to provide the Services
hereunder for a reasonable period of time (not to exceed sixty (60) days unless
the parties agree to a longer period in the PCR process), as necessary for
IBM/▇▇▇▇ County to obtain, engage, and commence the performance of replacement
services. During any such period, all terms and conditions of this SOW shall
remain in full force and effect. In addition, in the event of any such
termination or expiration of this SOW or some portion of the Services, and
regardless of whether Supplier is requested by IBM/▇▇▇▇ County, as described
above, to continue providing Services for a period while IBM/▇▇▇▇ County obtains
replacement services, Supplier shall cooperate in good faith with the IBM/▇▇▇▇
County and shall provide IBM/▇▇▇▇ County, and any designated replacement
service-providers of IBM/▇▇▇▇ County, with reasonable assistance, as necessary
to permit an orderly transition of the Services, and all of the County's related
data and materials, to IBM/▇▇▇▇ County or its designees. Such assistance and
cooperation shall include performing such functions or tasks as may be
reasonably requested by IBM/▇▇▇▇ County and that relate to the transition of the
Services to ▇▇▇▇ County or its designee. After IBM/▇▇▇▇ County has secured
replacement services and such services are operational, Supplier shall promptly
remove any and all of Supplier's personnel, products and equipment from ▇▇▇▇
County's, facilities and locations, except for items and materials that IBM/▇▇▇▇
County (or any such Municipality) owns or otherwise has ongoing rights to
hereunder. With regard to any Transition Services or assistance provided
pursuant to this paragraph, such work will be performed on a time and materials
basis consistent with the amounts set forth in this SOW, and shall be documented
pursuant to the PCR process. Supplier agrees that it shall impose no restriction
on the ability of subcontractors or third parties to assume the performance of
the Project upon termination or expiration.
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Appendix H. Software Support
H.1 - General
Software support shall be provided for the following Software products and for
the following terms:
--------------------------------------- -------------------------------
SOFTWARE PRODUCT MAINTENANCE CONTRACT PERIOD
--------------------------------------- -------------------------------
TechAlt Video Browser 5 YEARS
--------------------------------------- -------------------------------
TechAlt In Car Video Application 5 YEARS
--------------------------------------- -------------------------------
The Maintenance Services described in this Appendix shall begin immediately upon
installation and acceptance of the Software as identified in G9 Acceptance
Procedures. However, the "Maintenance Service Period" for which IBM compensates
Supplier shall begin 2 weeks after the Acceptance of the Pilot Test described in
Acceptance Process and shall continue for the period set forth above with
respect to the specific Software Product.
H.2 - Supplier Responsibilities
During any in force Maintenance Service Period Supplier (or its subcontractors),
shall provide Software Support, as part of this project. Software Support shall
include:
1. Program updates, enhancements, preventive service, new
versions/releases or "patches" and "fixes" for the Software; and
2. Technical assistance for the Software, e.g. assistance by telephone
and, if available, electronic access, to inquiries concerning
code-defect related questions.
Software Support shall be provided only for those Software products utilized for
this project as specified in this SOW.
Supplier, or its subcontractors, will make available to IBM/▇▇▇▇ County the most
current commercially available version, release or update to all Software
programs which IBM/▇▇▇▇ County acquires under this SOW in accordance with the
standard commercial practices of each respective subcontractor/licensor.
Supplier will provide IBM/▇▇▇▇ County with assistance, via the Wireless Support
Center `WSC' help desk, (1) for routine Software, installation and usage
(how-to) questions; and (2) shall coordinate the provisions of Software Support
services with the appropriate software vendor with regard to problems the WSC is
unable to solve.
As to problems referred to software vendors, Supplier shall coordinate the
provision of Support Services via telephone and, if available, electronic
access, to County personnel during the normal business hours of such software
vendor. Software Support Services shall also include on-site services as
described in the Service Levels Section of this Appendix.
Software Support does not include Software assistance for (1) the design and
development of applications, (2) the County's use of the software in other than
their specified operating environment operating within a ▇▇▇▇ County approved
Location , or (3) failures caused by Software, Hardware, or network products for
which Supplier is not responsible under this Contract.
H.3 - Scope of Support
Supplier will provide Support Services in accordance with this SOW for those
Software Products above. IBM/▇▇▇▇ County will supply TechAlt with specified
equipment or programs to install (e.g. Citrix and logon IDs) for remote
diagnostics through a ▇▇▇▇ County telecommunications link for Software Support.
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Supplier provides Services to keep Software Products in, or restore them to,
conformance with their Specifications and with the approved as approved during
Acceptance Testing criteria Test as utilized by the parties following
installation of the Software.
H.3.1 Patches and Fixes
With IBM/▇▇▇▇ County's approval, Supplier may install or provide web
download access to Patches and Fixes necessary to permit Software to
function in accordance with its Specifications. Supplier shall be
responsible for testing the System Components to ensure that a patch, fix
or upgrade does not adversely affect the functionality and interoperability
of System Components and for performing such additional tasks as may be
necessary to permit the Software being "fixed," or "patched" to function in
accordance with its Specifications while simultaneously permitting the
System Components to operate properly.
H.3.2 New Releases or Versions
Supplier shall make available to IBM/▇▇▇▇ County with all New Releases or
Versions to which IBM/▇▇▇▇ County may be entitled under the Manufacturer's
Warranty or Support terms. However, Services required to install New
Releases or Versions shall not be included in the Software Support Charges.
If IBM/▇▇▇▇ County requests that Supplier provide such services, the
IBM/▇▇▇▇ County shall make payment to Supplier in accordance with the Rates
set forth in this SOW. Such requests shall be subject to the Project Charge
Request (PCR) Procedure described in the General Conditions to this
Contract.
H.3.3 IBM/▇▇▇▇ County Cooperation
Supplier may request that IBM/▇▇▇▇ County perform certain tasks required as
part of Software Support, such as "pushing out" fixes, patches or upgrades
through the County's network rather than providing such installation where
the Software resides. IBM/▇▇▇▇ County agrees to cooperate with such
requests and to use reasonable efforts to perform such functions in order
to permit efficient support service delivery.
H.4 - IBM/▇▇▇▇ County Responsibilities
IBM/▇▇▇▇ County shall be responsible for ensuring that any mobile equipment be
properly transported (as defined by the applicable supplier) to the repair site
designated by the Supplier, unless the parties agree otherwise or if the County
wishes to have services performed at an alternative site on a time and materials
basis. IBM/▇▇▇▇ County will remain responsible for adequately protecting its
system and all data contained in it whenever Supplier remotely accesses it with
County's permission to assist in isolating the software problem cause; IBM/▇▇▇▇
County will provide sufficient, free and safe access to County Facilities for
Supplier and its subcontractors to fulfill its obligations.
IBM/▇▇▇▇ County will have specified equipment or programs installed at its
locations if Software Support is provided through a telecommunications link.
H.5 - Warranty for Software Support
The warranties will be voided by misuse, accident, modification other than by
Supplier, unsuitable physical or operating environment, operations in other than
the specified operating environment, or failure caused by a Software product for
which this SOW is not responsible.
In the event that it is determined that software support was made necessary by
unauthorized modifications (defined as not operating in conformance to the Pilot
Test configuration as accepted by ▇▇▇▇ County) ; software, hardware, or network
configuration changes; or misuse by IBM/▇▇▇▇ County personnel, IBM/▇▇▇▇ County
agrees to compensate the Supplier for the time spent to resolve the software
problems that are not in conformance with the TechAlt Certification Matrix
derived from the ▇▇▇▇ County Pilot Test Acceptance Check List.
H.6 - Service Levels
The Service Levels to be provided in connection with Supplier's Software Support
Services shall be as follows:
H.6.1 Four Hour Response Time
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All Software Support Services shall be provided within a Four Hour Response
Time. A Four Hour Response Time shall be defined as the occurrence of the
following events within four hours of the initial receipt of a request for
support services or a determination that support services are required
during a request for assistance directed to the Wireless Service Center
(WSC) (or to the County's Network Control Center (NCC) following phase-out
of the WSC):
a. upon completion of the TechAlt Maintenance Service Level
escalation determined (and verification that the System is in
conformance with the Deliverables accepted by ▇▇▇▇ County) as
identified in Appendix D, provide an assessment for plan of
action to repair Software if this assessment is capable of being
performed remotely; or
b. dispatch of a service technician to travel to the Software
Location, if required for repair assessment; and
c. communication of the repair assessment and a proposed service
plan to the County's Project Manager or designee and
determination of an approved course of action following such
communication; and
d. commencement of on-site repair, or remote repair as determined
following communication with the County's Project Manager or
designee or in accordance with protocols approved in writing by
the County's Project manager and mutually agreed to by Supplier.
This Four Hour Response Time shall apply regardless of whether the request
for Maintenance Services is initiated during regular business hours, or
outside regular business hours. Regular business hours shall refer to the
hours between 8:00 a.m. and 4:00 p.m., Monday through Friday excluding
legal holidays. The labor rate and off hour premium applied shall be in
accordance with Schedule A.18 Labor Rates.
H.6.2 Miscellaneous Information Regarding Charges & Payment
IBM/▇▇▇▇ County may require that Service levels be revised during the
Services Period, in which case the parties shall negotiate in good faith
upon changes to the charges for such revised Services.
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