1
EXHIBIT 10.3
[U.S. NET SOLUTIONS, INC. LETTERHEAD]
SERVICE AGREEMENT FOR U.S. NET SOLUTIONS SUPERSITE HOSTING SERVICES
CLIENT INFORMATION
Company Name: Interactive Telesis Order Contact - Name: Xxxxx Xxxx
Service Address 1: 0000 Xxxxxxx Xxxxxx Xxxx. Order Contact - Title: I/S Director
Service Address 2: Suite 202 Order Contact - Phone: 000-000-0000
City/State/ZIP: Xxx Xxxxx, XX 00000 Order Contact - Fax: 000-000-0000
BILLING INFORMATION
Company Name: Interactive Telesis Billing Contact - Name: Xxxxx Xxxx
Service Address 1: 000 Xxxxxxxxx Xxxx. Xxxxxxx Xxxxxxx - Title: I/S Director
Service Address 2: Suite 116 Billing Contact - Phone: 000-000-0000
City/State/ZIP: Xxxxxxxxx, XX 00000 Tax Exempt? [ ] YES [X] NO
SERVICE FEE STRUCTURE
SUPERSITE SERVICE PRICING INCLUDES FOUR KEY ELEMENTS. THESE ELEMENTS CAN BE
COMBINED AS REQUIRED TO BUILD THE CLIENT'S CUSTOMIZED SERVER CONFIGURATION:
R: Rack Space
PRICING SCHEDULE
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COMPONENT LIST COMMENTS
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R $500/mo Full rack, including mountings.
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Installation Fees:
1. Electrical Installation $1,248.00
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CHARGES/TERM/PAYMENT SUMMARY
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CHARGES:
-------------------------------------------------------------------------------
1. Installation Fee $1,248.00 ** Client is responsible for content
installation and management.
2. Monthly Service Fee $2,000.00
MONTHLY TOTAL $2,000.00
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U.S. Net Solutions, Inc. Page 1 Of 16 Super Site Hosting Service
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MINIMUM COMMITMENT:
[X] One (1) Year
[ ] Two (2) Years
[ ] Three (3) Years
[ ] Other (approval required)_____________
Voluntary termination requires:
[X] Sixty (60) days
or greater term [ ] ___ days advance notice (via certified or registered mail).
FORM OF PAYMENT:
I authorize U.S. Net Solutions to charge my Visa / Master Card /account for
those charges for U.S. Net service that I may accrue from month to month. This
authorization is valid until revoked in writing.
[ ] Purchase Order Number ___________
(please include PO with check for installation and return with this form)
[ ] Credit Card - please provide the following information
[ ] VISA [ ] Master Card
Name as it appears on card:__________________________________
Card Number: __________________________ Exp. Date:___________
Authorized Signature: _______________________ Date: _________
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OTHER COMMENTS Account Executive Name / Identifier:
Bandwidth Requirements: 384 Kbps
Hardware Requirements: (Type, Model, Number of machines, Client provided):
CUSTOMER TO PROVIDE ALL SERVER HARDWARE.
Non-Standard Maintenance and Monitoring Requirements:
U.S. NET SOLUTIONS WILL PING ONE SERVER TO ASSURE THAT IT IS VISIBLE TO THE
WORLD WIDE WEB, IF NOT, U.S. NET SOLUTIONS WILL NOTIFY CUSTOMER IN A TIMELY
MANNER THAT SERVER IS NOT REPLYING TO THE PING. CLIENT WILL PAY U.S. NET
SOLUTIONS THE AMOUNT OF $150 PER HOUR, ONE-HOUR MINIMUM, IF U.S. NET SOLUTIONS
PERFORMS ANY OTHER TYPE OF MAINTENANCE/MONITORING FOR THE CLIENT. U.S. NET
SOLUTIONS WILL NOT PERFORM ANY TYPE OF MAINTENANCE THAT REQUIRES U.S. NET
SOLUTIONS PERSONNEL TO OPEN A SERVER.
"OTHER TYPE OF MAINTENANCE/MONITORING" INCLUDES BUT IS NOT LIMITED TO:
o Pushing a button
o Switching a toggle
o Setting a dip switch
o Power cycling (turning off and on) equipment
o Securing cabling to connections
o Observing, describing or reporting on indicator lights or display information
on machines or consoles
o Basic observation and reporting on local environment in U.S. Net Solutions
premises
Non-Standard Software Installation Requirements:
CLIENT IS PROVIDING ALL HARDWARE, SOFTWARE AND LICENSING. ANY INSTALLATIONS OF
ADDITIONAL SOFTWARE AND/OR HARDWARE PERFORMED BY U.S. NET SOLUTIONS PERSONNEL
WILL RESULT IN ADDITIONAL COST TO CLIENT ($250 PER HOUR, ONE-HOUR MINIMUM).
Rack Space Requirements:
4 RACKS IN SAN DIEGO FACILITY.
AUTHORIZATIONS
Please read attached Terms & Conditions. Sign below to indicate acceptance of
Order and Terms & Conditions.
CLIENT
Signature: /s/ XXXXXX X. XXXXXXX
--------------------------
Print Name: Xxxxxx X. Xxxxxxx
-------------------------
Print Title: CEO
------------------------
Date: 2-22-99
-------------------------------
U.S. NET SOLUTIONS, INC.
Signature:
--------------------------
Print Name:
-------------------------
Print Title:
------------------------
Date:
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TERMS AND CONDITIONS SUPERSITE HOSTING SERVICE
These terms and conditions apply to all services involving the provision to
Client of collocated web services, which include a Provider or Client owned
server or other equipment that is to be collocated on Providers premises and
which may include use of third party software, hardware or other third party
services.
1. Payment and Installation. Any applicable non-recurring charges specified in
this Agreement, including deposits or advance payments, are due on sign up.
Monthly or quarterly service fees and collocation charges, together with
applicable taxes or charges (which will be stated separately on the invoice),
are due 30 days from date of invoice. Credit card payments will be assessed
monthly or quarterly. Late payments will be assessed a late charge of the lesser
of 1-1/2% per month or the maximum amount permitted by applicable law. Provider
will make reasonable efforts to install the Web Services by the estimated
service date specified in this Agreement but shall have no liability to Client
in event of delays, provided that Client may terminate its order if Collocated
Web Services are not installed within 30 days of the estimated service date and
Client has not caused or contributed to such delay. Term and billing will
commence when Client receives password and login information enabling Client to
use the Collocated Web Services.
2. Collocation Space. The collocation space (the Space) which is in premises
leased by Provider is described on Exhibit A. Provider agrees to allow Client to
place certain equipment (the "Equipment) as defined in Exhibit A, subject and
subordinate to the terms and provisions of the applicable lease or leases (the
Lease) between Provider or its affiliates and the landlord or landlords of the
Space. The Equipment shall be approved by Provider prior to installation in the
Space and shall not exceed the standard dimensions identified in the service fee
structure. Client hereby accepts the Space in its as is condition and
acknowledges that US Net Solutions has no obligation to make alterations,
improvements, additions, decorations or changes within the leased premises,
Space or any part thereof. In connection with the provision of the Space,
Provider shall provide to Client the installation services, remote hand services
and other space services set forth on Exhibit A hereto.
3. Term. At the expiration of the initial term stated on this Agreement or any
renewal term, unless either party has theretofore notified the other in writing
of its intention not to renew, this Agreement shall be deemed to have been
renewed for an additional term equal to the lesser of (i) the initial term
stated on this Agreement, or (ii) the longest renewal term permitted by
applicable law, provided, however, that this Agreement shall expire no later
than the date on which the Lease expires or is terminated, and provided further
that it is understood that Provider shall have no obligation to renew, extend or
keep in effect the Lease.
4. Internet Network. The Collocated Web Services offer Client access to the
international Internet network (the Network) which encompasses the facilities of
many other providers. In addition, Provider may elect to provide access to the
Network entirely or partly by resale of services of other providers. The
Collocated Web Services provided hereunder are subject to all applicable
tariffs, rules, regulations, use policies and other terms and conditions of such
other providers.
5 . Rates. Provider agrees to provide the Collocated Web Services at the rates
set forth in this Service Agreement, provided that by 60 days prior written
notice to Client, Provider may elect to change its rates after the expiration of
the initial term set forth on this Agreement. If such change in rates is an
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increase, Client may elect to terminate this Agreement by at least 30 days prior
written notice to Provider. In addition to all other charges, Client shall pay
for any electric or other utility charges attributable to the Equipment or
Clients use of the Space.
6. Content and Use. See Acceptable Use Policy, Appendix A.
7. Equipment. All right, title and interest in all facilities and associated
equipment provided by either party shall at all times remain exclusively with
such party. Neither party shall create any liens or encumbrances with respect to
such facilities or equipment of the other party. Upon termination of Collocated
Web Services, Client shall as promptly as possible and in any event within 60
days of termination, release to Provider all IP addresses provided by Provider
in connection with the Collocated Web Services. Upon termination of this
Agreement, Client shall leave the Space in as good condition (except for normal
wear and tear) as it was at the commencement of this Agreement, and shall remove
its Equipment and other property from the Space. Upon sixty (60) days' prior
written notice or, in the event of an emergency, with as much notice as may be
feasible, Provider may require Client at Clients expense to relocate the
Equipment within the leased premises, provided, however, that the site of
relocation shall afford comparable environmental conditions for the Equipment
and comparable accessibility to the Equipment. Provider shall use reasonable
efforts to maintain the Collocated Web Services in accordance with applicable
performance standards therefor and to obtain and keep in effect all rights of
way required to provide the Collocated Web Services. Provider shall have no
responsibility for the hardware maintenance and repair of, or any liability of
any kind with respect to, facilities and equipment which it does not furnish,
and may assess Client its standard charge for any false call outs.
8. Governmental Authorizations. Provider shall use reasonable efforts to obtain
and keep in effect all necessary governmental authorizations necessary to
provide the Collocated Web Services, and Provider may take all such actions as
may reasonably be required to maintain the Collocated Web Services in conformity
with governmental requirements.
9. Termination and Remedies. In the event Client shall fail to pay any amount
under this Agreement when due or violates any other provisions of this Agreement
including obligations relating to content and use, Provider may terminate the
Collocated Web Services hereunder without prior notice to Client and pursue any
and all other remedies provided for hereunder or at law or equity.
10. Limitations on Liability. Except for the credit allowances provided for in
Section 13, Provider shall have absolutely no liability of any kind whatsoever
to Client in connection with the Collocated Web Services, the Space or the
Network or the other matters covered by this Agreement. Without limitation,
Provider shall have no such liability with respect to any interruption or
degradation of the Collocated Web Services or the Network, any electrical or
other outages or lack of access with respect to the Space or the Equipment, any
use or content with respect to Client or any other user of the Network, force
major events, or any direct, special, punitive or exemplary damages of any kind.
11. Indemnification Client hereby agrees to indemnify and hold harmless Provider
against any and all liabilities, costs, expenses and claims relating to (i)
Clients unlawful or improper use of the Collocated Web Services, the Space or
leased premises or the Network, (ii) Clients failure to comply with the terms
and provisions of this Agreement, or (iii) property damage or personal injury
claims
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caused by Clients acts or omissions or arising from its operation of its
Equipment or its use of the Space or the leased premises.
12. Credit Allowances. A credit allowance will be given when Collocated Web
Service is interrupted, except as specified below. An interruption period begins
when Client reports an interruption in Web Service to Providers Network
Operations Center. Due to inherent design traits of the Network, and the
involvement of multiple providers in providing end-to-end connectivity, Provider
will not offer credits with respect to any interruptions or degradations of
access to the Network unless caused by access facilities specifically provided
or resold by Provider.
b) INTERRUPTIONS OF 24 HOURS OR LESS
----------------------------------
INTERRUPTION LENGTH CREDIT INTERRUPTION LENGTH CREDIT
------------------- ------ -------------------- ------
Less than 4 hr. None 4 hr. - 7 hr. 59 min. 1/3 day
8 hr. - 11 hr. 59 min. 1/2 day 12 hr. - 15 hr. 59 min. 2/3 day
16 hr. - 24 hr. One day
c. INTERRUPTIONS OVER 24 HOURS - Interruptions over 24 hours will be
credited 1/6 day for each 4-hour period or fraction thereof. No more than
one full day's credit will be allowed for any period of 24 hours.
13. Data. Provider disclaims all responsibility for any encrypted data
transmitted through the Collocated Web Services, and Client expressly
acknowledges that such data may not be secure. Client also acknowledges that
Provider does not monitor or control the data residing in Web servers.
14. Insurance. Client agrees to provide before the commencement of this
Agreement, and to keep in force and effect during the term thereof, for the
benefit of Client and Provider, a policy of comprehensive liability insurance or
a certificate evidencing the existence thereof, conforming to the requirements
set forth on Exhibit A hereto.
18. Miscellaneous. This Agreement constitutes the entire agreement of the
parties regarding the subject matter hereof, shall be governed and construed in
accordance with the laws of the State of California, may not be assigned by
Client without Providers prior written consent, may not be amended or modified
except in writing signed by the party against which enforcement thereof is
sought, and may be signed in two or more counterparts each of which shall
constitute an original. THERE ARE NO AGREEMENTS, WARRANTIES OR REPRESENTATIONS,
EXPRESS OR IMPLIED EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR
OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE OR USE WITH REGARD TO THE SERVICES OR THE NETWORK, EXCEPT THOSE
EXPRESSLY SET FORTH HEREIN. PROVIDER MAKES NO WARRANTIES, EXPRESS OR IMPLIED
WITH REGARD TO THE MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE WITH
REGARD TO ANY THIRD PARTY HARDWARE, SOFTWARE OR SERVICES THAT PROVIDER SUPPLIES
OR LICENSES TO CLIENT IN CONNECTION WITH THE WEB SERVICES AND PROVIDER DISCLAIMS
ANY AND ALL LIABILITY WITH RESPECT TO SUCH THIRD PARTY PRODUCTS. CLIENT AGREES
THAT ITS USE OF SUCH PRODUCTS IS SUBJECT TO ALL
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APPLICABLE TERMS, CONDITIONS AND REQUIREMENTS OF SUCH THIRD PARTIES. In the
event of any taking by eminent domain or damage by fire or other casualty to the
leased premises or the Space, Client shall acquiesce and be bound by any action
taken by or agreement entered into between Provider or its affiliates and the
landlord or landlords with respect thereto. Client represents to Provider that
it has not dealt with any broker in connection with the Space or the leased
premises and that Client shall hold Provider harmless from and against any and
all claims for brokerage commissions in connection therewith.
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APPENDIX A
U.S. NET SOLUTIONS, INC.
ACCEPTABLE USE POLICY
Client may only use the Network Services and the Network only for its lawful and
proper internal purposes. Resale of direct Network connectivity is prohibited.
Transmission of any material (i) which is legally obscene, violates proprietary
rights of third parties, impairs the privacy of communications or is otherwise
unlawful, or (ii) which causes technical disturbances to the Network, or
otherwise violates reasonable regulations of U.S. Net Solutions, Inc. (U.S. Net)
or other providers with respect to the Network, is prohibited. Failure to comply
with this Acceptable Use Policy and the following Unsolicited Commercial E-Mail
policy may be cause for the immediate disconnection of Client by U.S. Net.
Unsolicited Commercial E-Mail
It is contrary to the Acceptable Use Policy of U.S. Net for a direct
Client, or for an Internet Service Provider Client to permit any third party, to
use any U.S. Net service, directly or indirectly, for the purpose of unsolicited
mass transmissions or multiple or inappropriate postings in a manner which, in
U.S. Net's sole judgment and discretion, is abusive, offensive, inappropriate or
unacceptable. Without limitation, any of the following activities constitute a
prohibited use of U.S. Net's services:
1. Posting or transmitting one or more articles, advertisements or
other materials (i) to 25 or more Usenet or other newsgroups, forums including
Internet Relay Chat (IRC), electronic mail listings or other similar groups or
lists (collectively, Sites), or (ii) to any one or more Sites if the materials
are off -topic according to the charter or other owner published FAQ or
description of the Site.
2. Sending any unsolicited mass electronic mail message (i) to 25 or
more electronic mail users, or (ii) to multiple electronic mail users in a
manner which generates one or more complaints from such users.
3. Falsifying user information provided to U.S. Net or to other users in
connection with the use of a service provided by U.S. Net
4. To engage in any of the aforementioned activities using the service
of another Internet Service Provider, but relaying such activities through a
U.S. Net account, or using U.S. Net as a maildrop, for responses.
****
Upon detecting any activity which U.S. Net determines to be in violation of this
xxxxxx, X.X. Net may elect to take any one or more of the following steps:
(i) Suspend or terminate without notice all or any portion of a service
provided by it in the interest of preserving network integrity,
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(ii) Provide its direct Client with twenty-four (24) hours notice of an
activity, during which period the direct Client must explain, cease, remedy or
correct the activity, whether the activity is being conducted by itself, Ks
employees, its Clients or other third parties, to U.S. Net s satisfaction in its
sole discretion;
(ii) implement technical mechanisms where available to block or prevent
multiple transmissions or postings using a U.S. Net service;
(iv) Recover any and all costs incurred by U.S. Net in identifying,
correcting or terminating prohibited activities under this Policy including the
levying of cancellation or termination fees;
(v) Pursue any and all other remedies which may be available to U.S. Net
under law, equity, contract or tariff or under the customary practices and
procedures of the Internet community; or
(vi) Take any and all other actions which U.S. Net determines to be
necessary or appropriate in connection with such prohibited activities.
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EXHIBIT A
REMOTE HANDS - TERMS OF SERVICE
This addendum to the Web SuperSite Services Agreement ("Agreement") dated as of
the __ day of, 19_ and between U.S. Net Solutions and the Client (the
"Agreement"), when executed by the Client and U.S. Net Solutions for attachment
to the Agreement, shall be and become a part of the Agreement. By execution of
this Addendum the parties to the Agreement hereby acknowledge and agree to the
following with respect to certain services to be provided by U.S. Net Solutions
at the request of Client at the U.S. Net Solutions Premises:
1. Remote Hands - Services. Client has, pursuant to the Agreement located
certain equipment in the U.S. Net Solutions Premises, and may from time to time
request that U.S. Net Solutions perform certain basic services with respect to
such equipment. Such services (herein referred to as 'Remote Hands Services')
offer an opportunity for the Client to avoid dispatching field services
personnel for certain basic on-site activity.
2. Levels of Service. Remote Hands Services include 3 levels of service, as
follows:
Remote Hands Xxxxx 0, provided at no additional cost, involves the most
basic activities of an on-site technician, performed with 'eyes', 'ears" and
'fingers, but without involvement of tools, equipment, physical labor, keyboard
or other data input. Examples of Level 1 service would include:
- pushing a button
- switching a toggle
- setting a dip switch
- power cycling (turning off and on) equipment
- securing cabling to connections
- observing, describing or reporting on indicator lights or display
information on machines or consoles
- basic observation and reporting on local environment in U.S. Net
Solutions premises
Remote Hands Xxxxx 0, provided for the fee(s) set forth in Section 4
hereof, involves all the services of Level 1, plus some configuration or running
of certain basic operations pursuant to real-time instructions of Client. This
level of service does not involve opening or moving equipment or any direct
hardware or software interaction. Examples of Level 2 services would include:
- running single, built in diagnostic equipment
- typing commands on a keyboard console
- changing of pre-labeled tapes
- cable organization, ties or labeling
- modifying basic cable layout, such as Ethernet or FDDI connections
- re-labeling equipment
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Remote Hands Level 3, provided for the fee(s) set forth in Section 4
hereof, involves all the services of Level 2, plus direct contact with equipment
configuration, including hardware and software interaction, provided Client
provides accurate, understandable real-time instructions. Examples of Level 3
services would include:
- installation of previously received equipment in existing track space
- replacing hardware components with spares or upgrades adding memory
- upgrading drive capacity by installation of new or additional disk
drives
U.S. Net Solutions shall, in its own reasonable discretion, determine the
appropriate level of Remote Hands to which each service request falls.
3. Client's Direction.
4. Payment Options and Terms. Remote Hands Services may be purchased on
a per hour basis as needed (hereinafter "On Demand"), or on a monthly contract
basis.
(a) On Demand: As of the date hereof, the per hour charge for Remote
Hands Services On Demand are as follows:
Service Level I No additional charge
Service Xxxxx 0 $190/hour
Service Xxxxx 0 $250/hour
For Level 2 and 3 charges there is a 1-hour minimum charge per request,
with 15-minute increments thereafter.
(b) Monthly Contract: Client may elect any of the following contract
pricing options by written notice of to U.S. Net Solutions no later than the
15th of each calendar month. Upon such notice, Client's elected contract options
will commence on the 1st of the immediately following month and shall
thereafter remain in effect so long as Client continues to prepay the contract
amount on a monthly basis:
Hours per Month Service Xxxxx 0 Xxxxxxx Xxxxx 0
--------------- ---------------
Total per Month Total per Month
Up to 10 hrs/month $1,250 $1,500
Up to 25 hrs/month $2,750 3,375
Up to 50 hrs/month $4,000 $5,250
The monthly contract amount shall be non-refundable whether or not Client
utilizes all of the contractual service hours during any month, and no service
hours may be carried over to a subsequent month. In the event a Client requests
service in excess of the monthly contract amount, Client will be billed for such
excess hours at the Client's current contract rate. If the level of service
(e.g. Levels 1, 2 or 3) requested by Client is higher than the level that Client
has contracted for, the service will be billed at the applicable 'On Demand"
rate.
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(c) Price Changes. The foregoing rates may be changed from time to time
by U.S. Net Solutions notifying Client of such rate change at least 60 days
prior to the effective date of the new rates.
(d) Billing. Client will be billed for services rendered along with
Client's monthly service invoice.
5. Request Procedure. Client shall initiate a Remote Hands Service
request by following the procedure set forth in the Configuration Review Form
(CRF) provided to Client, as such procedure may be modified by notice to Client
by U.S. Net Solutions from time to time. Each service request requires a
separate initiation by the Client, by fax, email or other writing if possible.
Each request from a Client which has not elected a contract option shall require
an original signed request from a previously authorized Client representative.
In cases of emergency, a signed facsimile transmission service request followed
by a signed original is acceptable. U.S. Net Solutions technicians will use
reasonable efforts to respond to a Client request for Remote Hands Service by
telephone or electronic communication within 30 minutes of receipt of the
initial Client request. Technician will assign a Trouble Ticket and will use
reasonable efforts to commence the rendering of the service within the time
window specified below from the assignment of the Trouble Ticket.
U.S. Net Solutions Premise: Service initiation within:
San Diego, 0000 Xxxxxxx Xxxxxx Xxxx. #000 1 hour
San Diego, 10225 Xxxxxx Canyon A-204 1 hour
Brea, Xxx Xxxxxx Xxxxx Xxxxx 000 0 hour between 8:00 am - 5:00 pm
4 hours between 5:00 pm - 8:00 am
6. No Warranty/Limitation on Damages. Licensee acknowledges that U.S.
Net Solutions will provide Remote Hands Services under Clients specific
direction. U.S. Net Solutions does not offer or provide (and hereby disclaims)
any warranty with respect to Remote Hands Services. U.S. Net Solutions shall in
no event be liable for any direct damages arising in connection with the
performance of such services (unless such direct damages are due to willful
misconduct on the part of U.S. Net Solutions or its employees or agents) nor for
any indirect, consequential, incidental or special damages arising in connection
with the performance of such services.
7. Indemnity: Licensee agrees to defend, indemnify and hold harmless
U.S. Net Solutions, its officers, directors, employees, agents, contractors,
guests and workers from and against any and all claims, causes of action,
damages, expenses and liability, including reasonable attorney's fees, sustained
or incurred by U.S. Net Solutions in undertaking and providing the Remote Hands
Services at the request of Client and pursuant to the Client's direction.
8. The Agreement is hereby ratified and confirmed, and shall continue in full
force and effect in accordance with its terms, except as specifically modified
herein.
The Addendum is hereby accepted, acknowledged, confirmed and agreed to as of
this 22 day of February, 1999 by the undersigned parties to the Agreement.
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U.S. Net Solutions
By:
-----------------------------------
Printed Name:
-------------------------
Title:
--------------------------------
CLIENT
By: /s/ XXXXXX X. XXXXXXX
-----------------------------------
Printed Name: Xxxxxx X. Xxxxxxx
-------------------------
Title: CEO
--------------------------------
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U.S. NET CONFIGURATION REVIEW FORM (TO BE COMPLETED BY ACCOUNT EXECUTIVE)
-------------------------------------------------------------------------------
Client: Interactive Telesis
U.S. Net Solutions Project Manager:
--------------------------------------------
DATE OF PROPOSED SERVICE INITIATION: Testing Production 12/1/98
--------------- ---------
Service Location: SAN DIEGO-MAIN
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SERVICE DESCRIPTION
(PLEASE USE THE FOLLOWING ELEMENTS TO DESCRIBE THE CONFIGURATION
BANDWIDTH REQUIREMENTS; 384 K
HARDWARE REQUIREMENTS: (Type, Model, Number of machines, Client provided, U.S.
Net Solutions provided):
MAINTENANCE AND MONITORING REQUIREMENTS:
4 RACKS
RACK SPACE REQUIREMENTS:
REMOTE HANDS SERVICES REQUIREMENTS (FROM EXHIBIT A):
LEVEL 1: included
LEVEL 2:
LEVEL 3:
OTHER REQUIREMENTS:
--------------------------------------------------------------------------------
U.S. NET SOLUTIONS CONFIGURATION REVIEW FORM
CLIENT: /s/ XXXXXX X. XXXXXXX
------------------------------------------------------------------------
U.S. NET SOLUTIONS PROJECT MANAGER:
---------------------------------------------
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Diagram of Configuration:
N/A
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U.S. NET CONFIGURATION REVIEW FORM
N/A
Client:____________________
U.S. Net Solutions Project Manager:__________________
TO BE COMPLETED BY ENGINEERING ONLY:
Service order - labor instructions Hours
Part number and description Price per item
Service Order reviewed:
I HEREBY ACKNOWLEDGE THAT THE ABOVE SERVICE ORDER HAS BEEN REVIEWED BY
ENGINEERING, AND NO TECHNICAL ISSUES HAVE BEEN IDENTIFIED.
X _____________________________ Date:
U.S. Net Solutions Engineering Dept.
H:sales/misc/coloc.doc
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