EXHIBIT 14.2
STORED VALUE CARD ACCOUNT SERVICING AGREEMENT
AGREEMENT (this "Agreement") made this_______day of_____2005 (the "Effective
Date") by and between CARDHOLDER MANAGEMENT SERVICES, LLC ("CMS"), a Delaware
limited liability company with offices at 000 Xxxxxxxxx Xxxx Xxxx, Xxxxxxxx, XX
00000, and XXXXXX BEAUMONT, INC.,("Client"), a Florida corporation with offices
at 0000 Xxxxx Xxxx Xxxxx, Xxxxx 000, Xxxxxxxx XX. 00000.
WITNESSETH:
WHEREAS, Client has relationships with consumers and is
desirous of making available to consumers stored value Visa and MasterCard
transaction cards; and
WHEREAS, Client has entered into the Stored Value Card
Agreement dated as of ___________with Xxxxxxx Bank Corporation ("Xxxxxxx"),
pursuant to which Xxxxxxx shall issue Visa and MasterCard stored value
transaction cards (each a "SV Card") on behalf of Client and maintain the
related accounts (the "Accounts") pursuant to the terms set forth therein; and
WHEREAS, CMS is engaged in-the-business of providing new
account opening service, customer service, collection service and settlement
assistance with respect to stored value transaction card accounts; and
WHEREAS, Client desires to retain CMS to furnish certain
services with respect to the SV Cards and the Accounts, as herein provided; and
WHEREAS, Client expects to enter into, or has entered into, an
agreement with a third-party data processor (the "Processor"), either directly
or through CMS, whereby such Processor will provide Client with certain
transaction and data processing services in connection with the SV Cards and
Accounts and in conjunction with the services to be provided by CMS hereunder;
NOW, THEREFORE, in consideration of the foregoing, and for
other good and valuable consideration, the receipt and sufficiency of which are
hereby acknowledged, the parties hereto, intending to be legally bound, hereby
agree as follows
ARTICLE I
DEFINED TERMS
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1.1 DEFINED TERMS. For purposes of this Agreement, the
following teens and variations thereof shall have the meanings specified below:
"ACCOUNT" shall mean a stored value transaction card account
assigned to a Cardholder by Xxxxxxx on behalf of Client pursuant to the Stored
Value Care Agreement and serviced by CMS hereunder.
"ADDITIONAL FEES" shall have the meaning given to such term in
Section 3.1.
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"ADDITIONAL OPERATION SERVICES" shall have the meaning given to
such term in Section 2.1.
"CARDHOLDER" shall mean an individual to whom a SV Card is
issued by Client, the Cardholder Account for which is serviced by CMS hereunder.
"CLIENT INDEMNIFIED PARTIES" shall have the meaning given to
such term in Section 6.1
"CMS INDEMNIFIED PARTIES" shall have the meaning given to such
term in Section 6.2.
"COMMENCEMENT DATE" shall mean the first day of the fourth
(4th) full calendar month after the Effective Date.
"CONFIDENTIAL INFORMATION" shall have the meaning given to
such term in Section 5.2.
"CPI" shall have the meaning given to such term in Section
3.2.
"FEES" shall have the meaning given to such term in Section
3.1.
"IMPLEMENTATION FEE" and "IMPLEMENTATION TASKS" shall have the
meanings given to such terms in Section 3.1.
INDEMNIFIED PARTY" shall mean a Client Indemnified Party or a
CMS Indemnified Party.
"LOSSES" shall mean any loss, damage, or expense actually
suffered or incurred by an Indemnified Party (reduced by the amount of any
insurance proceeds actually recovered and any tax benefits actually recognized
by such Indemnified Party), including any amounts paid as a result of a judgment
or judicial order, amounts paid in settlement and reasonable out-of-pocket costs
and expenses paid in connection therewith, but excluding punitive, speculative
and consequential damages, and lost profits, and excluding any indemnification
obligations owed by such Indemnified Party to another Indemnified Party under
Article VI.
"MASTERCARD" shall have the meaning given to such term in
Section 2.1
"MONTHLY MINIMUM" shall have the meaning given to such term in
Section 3.1.
"NUMBERS" shall have the meaning given to such term in Section
5.8.
"OPERATION SERVICES" shall have the meaning given to such term
in Section 2.1.
"PASS-THROUGH COSTS" shall have the meaning given to such term
in Section 3.3.
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"PAYMENT ACCOUNT" shall have the meaning given to such term in
Section 3.4
"PROCESSOR" shall have the meaning given to such term in the
preamble to this Agreement.
"SECTION 5.3 MATERIALS" shall have the meaning given to such
term in Section 5.3.
"SERVICING YEAR" shall mean each twelve (12) month period that
begins on the Commencement Date, or on any anniversary thereof.
"SV CARD" shall mean a stored value transaction card issued by
Xxxxxxx to a Cardholder pursuant to the Stored Value Card Agreement.
"VISA" shall have the meaning given to such term in Section
2.1
ARTICLE II
SERVICES TO BE PROVIDED BY CMS
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2.1 DESCRIPTION. CMS shall provide to Client the stored value
transaction card portfolio services that are described in EXHIBIT A hereto (the
"Operation Services") in accordance with the servicing standards set forth
therein. The Operation Services shall be coordinated with Client and Processor
and are subject to the reasonable criteria specified in writing by Client.
Subject to mutual agreement as to Additional Fees therefor pursuant to Section
3.1 below, CMS shall also provide to Client such related additional operation
services (the "Additional Operation Services") as CMS deems necessary or
appropriate to incorporate new services or technology that become available from
the Processor, to comply with regulations or requirements of VISA U.S.A., Inc.
("VISA") or MasterCard International, Inc. ("MasterCard") or of any Federal or
state regulatory agencies implemented or adopted after the date of this
agreement, or otherwise as specifically requested in writing by Client.
2.2 EXCLUSIVITY. During the term of this Agreement, CMS shall
be the exclusive provider of Operation Services and Additional Operation
Services for Client and Client shall not retain or otherwise allow any other
person or entity to provide Operation Services or Additional Operation Services
or perform any such Services for itself.
ARTICLE III
FEES, EXPENSES AND PAYMENT.
---------------------------
3.1 FEES. Client shall pay CMS a fee for the performance of
the tasks set forth in the "Initial Implementation" section of EXHIBIT A hereto
(the "Implementation Tasks") in the amount set forth therefor on EXHIBIT B
hereto (the "Implementation Fee"). In addition, during the term of this
Agreement, Client shall pay CMS, on a monthly basis, the fees ("Fees") set forth
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in EXHIBIT B hereto in consideration of CMS's performance of the Operation
Services, and such additional fees for all Additional Operation Services
performed that month by CMS as shall have been agreed to in advance by CMS and
Client ("Additional Fees"); provided, however, that the Fees payable to CMS for
each month during the first Servicing Year shall be no less than 53,000, and for
each succeeding Servicing Year shall be no less than the greater of (a) 53,000,
or (b) 75% of the aggregate Fees payable to CMS during the immediately preceding
Servicing Year, divided by twelve (the "Monthly Minimum"). In the event that the
Implementation Tasks shall be completed before the Commencement Date, Client
shall pay CMS the Fees and Additional Fees as provided above during such period,
except that the Monthly Minimum shall not apply until the Commencement Date. In
the event that the Implementation Tasks shall not have been completed before the
Commencement Date, Client shall, commencing on the Commencement Date,
nonetheless pay CMS the Monthly Minimum until the Implementation Tasks shall
have been completed, and thereafter shall pay CMS the Fees and Additional Fees
as provided above.
3.2 INCREASE IN FEES. During each Servicing Year after the
first Servicing Year, CMS may increase any or all of the Fees or Additional Fees
by an amount not to exceed the greater of 5% or the percentage increase in the
Consumer Price Index ("CPI") during the applicable one (1) year period described
below ("CPI Percentage Increase"). Any such increases shall be calculated based
upon the Fees and Additional Fees in effect on the date such increase is fixed
as provided below. For purposes of this Section 3.2, the CPI shall mean the
consumer price index compiled by the United States Department of Labor Bureau of
Labor Statistics, for all urban consumers (CPI-U) having a base of 100 in
1982-84, seasonally adjusted, using that portion of the index which appears
under the caption "All Items." The CPI Percentage Increase shall be calculated
over the one (1) year period ending on the last day of the fourth (4th) calendar
month before the beginning of the Servicing Year during which the increase in
Fees or Additional Fees will apply. CMS shall provide Client with sixty (60)
days' notice of any increase in Fees or Additional Fees under this Section 3.2.
3.3 COSTS AND EXPENSES. Each month during the term of this
Agreement, Client shall reimburse CMS for all pass-through costs ("Pass-Though
Costs") described in EXHIBIT C hereto incurred by CMS in connection with its
performance of the Operation Services or Additional Operation Services
hereunder. Any equipment and supplies for which Client shall have reimbursed CMS
shall be the property of Client but may be used by CMS in performing its
obligations hereunder.
3.4 INVOICING AND PAYMENT. Except for the Initial
Implementation Fee set forth on EXHIBIT B hereto, which shall be payable upon
execution and delivery of this Agreement, all Fees, Additional Fees and
Pass-Through Costs relating to Operation Services and Additional Operation
Services performed during each calendar month during the term of this Agreement
shall be invoiced by CMS to Client on a monthly basis. CMS may, at any time on
or after the 151h day after the date of such invoice, draw payment of such
invoice from the Client bank account to be established, maintained and funded by
Client for this purpose (the "Payment Account"); provided, however, that the
establishment, maintenance and funding of the Payment Account, and CMS's right
to draw payment therefrom hereunder, shall not affect in any way Client's
underlying obligation to pay any and all amounts due to CMS hereunder as and
when due. Promptly upon execution and delivery of this Agreement, Client shall
furnish CMS the account number and the transit routing number of the Payment
Account and irrevocably instruct the depository bank for the Payment Account to
honor all CMS drawings thereon.
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3.5 TAXES. With the exception of CMS income, franchise,
payroll, and FICA taxes, which shall be payable by CMS, Client shall pay all
sales, use and other taxes resulting from or payable in connection with the
provision of Operation Services or Additional Operation Services hereunder,
regardless of the person or entity on whom such taxes are imposed under
applicable law.
3.6 RECORDS. CMS shall maintain appropriate accounting records
to substantiate all Fees, Additional Fees, Pass-Through Costs and other amounts
payable to it hereunder. CMS shall provide Client, its auditors and any bank
regulatory agencies having legal authority to do so, with reasonable access to
review such records during normal business hours, upon at least 24 hours' prior
written notice to CMS, provided that such right of access shall not be exercised
in a manner that unreasonably interferes with the operation of CMS's business.
ARTICLE IV
TERM.
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4.1 TERM. The initial term of this Agreement shall begin on
the Effective Date and end at the end of the THIRD Servicing Year. This
Agreement shall be automatically renewed for an additional term of two Servicing
Years beginning at the end of the third Servicing Year and shall be
automatically renewed on each second anniversary of such date thereafter, unless
either party gives written notice of termination to the other party at least 180
days before the expiration of any such term
ARTICLE V
OTHER COVENANTS, RIGHTS AND OBLIGATIONS
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5.1 CLIENT LIAISON. CMS shall appoint a member of its staff to
function as the Client Liaison between CMS and Client and between Client and
Processor. The Client Liaison shall coordinate with appropriate Client and
Processor personnel and shall schedule CMS resources to ensure that the
Operations Services and Additional Operations Services are performed efficiently
hereunder. CMS shall make the Client Liaison available to Client as Client
reasonably requests for such purpose, but Client acknowledges and agrees that
the Client Liaison shall not be required to dedicate all of his or her time to
such tasks.
5.2 CONFIDENTIALITY. (a) All information furnished by CMS, on
the one hand, or by Client, on the other hand (the "PROTECTED PARTY"), to the
other party in connection with this Agreement and the transactions contemplated
hereby ("Confidential Information") shall be received in confidence and kept
confidential by such other party and used by it only in connection with this
Agreement and the transactions contemplated hereby, except to the extent that
such information: (i) is already lawfully known to such other party when
received; (ii) thereafter becomes lawfully obtainable from other sources; (iii)
is required to be disclosed to VISA, MasterCard, the Processor or any rating
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agency; (iv) is required for the performance of its duties hereunder to be
disclosed to its auditors or counsel ; provided that any such person or entity
to whom such disclosure is made agrees to be bound by the provisions of this
Section 5.2(a); or (v) is required by law, regulation or court order to be
disclosed by such other party, provided that prior notice of such disclosure has
been given to the Protected Party, when legally permissible, and that the party
which is required to make the disclosure uses its best efforts to provide
sufficient notice to permit the Protected Party to take legal action to prevent
the disclosure. Nothing contained herein shall prevent or be construed to
prevent CMS or Client from responding fully to any inquiry from a banking
regulator having jurisdiction over CMS or Client.
(b) CMS and Client agree that all information relating to
CMS's system and Policies and Procedures are the property of, and shall remain
confidential to, CMS and shall not be released by Client or its officers,
directors, employees or agent to any person or entity, without the express prior
written consent of CMS.
(c) INJUNCTIVE RELIEF. Each party acknowledges that the
disclosure of Confidential Information will immediately give rise to continuing
irreparable injury to the other party which may not be compensable at law.
Accordingly, each party may obtain immediate injunctive relief against the
breach or threatened breach of Sections 5.2(a), 5.2(b) or 5.2(c), in addition to
any other remedies that may be available to it.
5.3 OWNERSHIP. All materials, products and deliverables,
including, but not limited to data processing reports, credit reports, customer
applications and correspondence, customer lists and mailing lists and any other
materials developed or prepared by CMS exclusively for Client under this
Agreement ("Section 5.3 Materials") shall belong to Client and shall be deemed
works made for hire and in the course of the services rendered hereunder.
5.4 COMPLIANCE WITH LAW AND CREDIT SERVICES RULES. In the
performance of the Operation Services and Additional Operation Services
hereunder, CMS will comply in all material respects with all Federal, state and
local laws and regulations applicable to it, and with the rules and regulations,
currently in effect of VISA and MasterCard, and with any amendments and
supplements thereto that Client shall have provided to CMS.
5.5 CLIENT RESPONSIBILITIES. Client acknowledges and agrees
that it shall be solely responsible for monitoring legal requirements applicable
to the operation of its stored value transaction card businesses, interpreting
applicable state and federal laws relating thereto, determining the requirements
for compliance with all applicable state and federal laws, and maintaining an
ongoing compliance program. Client acknowledges that CMS provides certain credit
card services and stored value transaction card services to financial
institutions chartered and regulated by state and federal governmental agencies
and to non-financial institutions subject to different regulatory oversight such
that CMS cannot reasonably be expected to monitor or interpret the laws
applicable to its diverse customer base, or to provide compliance services to
any customers with respect to such laws. Accordingly, Client agrees that CMS
shall have no responsibility to monitor or interpret laws applicable to Client's
business, to monitor or review the terms and conditions of Client's stored value
transaction card programs or Client's selection of system options and
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programming, or to assure that Client's selection of any system option or
programming (either alone or acting in conjunction with other system options and
programming selected by the Client) is consistent with any law applicable to the
Client or with the terms and conditions of the Client's agreements with, or
disclosure to, the Cardholders.
5.6 INSURANCE. CMS shall maintain for itself and its employees
such insurance coverage as may be required from time to time by applicable law,
including worker's compensation insurance, and shall cooperate with Client (upon
Client's reasonable request and at Client's expense) in its efforts to obtain
insurance coverage for Losses not indemnified by CMS under Section 6.1 below.
5.7 RELIANCE. CMS may rely, without verification, on all oral,
written and electronic instructions, data and information that it receives in
good faith from Client or Client's agents, Cardholders or Processor, and CMS
shall have no responsibility or liability whatsoever for (i) the accuracy or
inaccuracy thereof, (ii) the wording or text authored or submitted by Client for
materials to be prepared or for other purposes, (iii) the wording or text
appearing on any forms, credit cards or other materials furnished by Client to
CMS or (iv) any noncompliance of such information, data, instruction, wording or
text with applicable laws, rules or regulations. No such instructions, data or
information sent to CMS via facsimile transmission ("Fax") or via electronic
mail ("E-mail"), shall be effective unless Client has received written (in the
case of a Fax) or electronic (in the case of an E-mail) acknowledgment of
receipt of the Fax or E-mail from CMS.
5.8 CMS TELEPHONE NUMBERS. CMS will provide telephone numbers
("Numbers") to Cardholders so that they may call CMS with respect to their
respective Accounts. Client shall not publish or otherwise disseminate the
Numbers without CMS's prior written approval. As used herein, "publish" shall
include, without limitation (a) printing the Numbers on solicitations,
applications, mailings, advertising or branch signage, or b) speaking the
Numbers on tape recordings, telemarketing or media advertising. Client agrees
that any calls received by CMS (other than those from Cardholders whose Accounts
are serviced by CMS hereunder) resulting from unauthorized use of any Number
shall be billable to Client at the cost listed for "Pre-Sales Calls" in EXHIBIT
B hereto.
ARTICLE VI
LIABILITY AND INDEMNIFICATION
-----------------------------
6.1 CMS LIABILITY. CMS shall be liable to and shall indemnify
and hold harmless Client and its officers, directors and employees ("Client
Indemnified Parties") from and against any and all Losses suffered by any of
them arising out of any breach by CMS of any of its obligations hereunder,
except to the extent that such Losses arise from the gross negligence or
misconduct of Client. Client agrees that the total liability of CMS hereunder
for all Losses suffered by Client Indemnified Parties during any Servicing Year
shall not exceed an amount equal to fifty percent (50%) of the aggregate Fees
and Additional Fees paid to CMS by Client during the immediately preceding
Servicing Year (or, in the case of Losses arising from the gross negligence or
willful misconduct of CMS, one hundred percent (100%)), of the aggregate Fees
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and Additional Fees paid to CMS by Client during the two (2) immediately
preceding Servicing Years). Client acknowledges and agrees (a) that Client is
familiar with the business of issuing credit cards and collecting the
receivables generated thereby, and is aware of and willing to bear all risks
associated with such business, including the risks associated with outsourcing
the servicing thereof to a third party servicer; (b) that CMS is acting
hereunder strictly as such a provider of outsourced services on a fixed fee
basis, and has no equity or other financial interest in the Accounts or the
proceeds thereof, and (c) that it is therefore fair and reasonable for Client to
rely on its own insurance or other resources to protect it against Losses other
than those arising from CMS's gross negligence or misconduct.
6.2 CLIENT LIABILITY. Client shall be liable to and shall
indemnify and hold harmless CMS and its officers, directors and employees ("CMS
Indemnified Parties") from and against any and all Losses suffered by any of
them arising out of or in connection with this Agreement or the performance of
CMS's duties hereunder (including, without limitation, any such Losses arising
from reliance by CMS on materials received from Client as provided in Section
5.7 above), except to the extent that such Losses arise from the gross
negligence or misconduct of CMS.
6.3 PROCEDURE FOR INDEMNIFICATION CLAIMS.
(a) The parties agree that if any claim is made or
any suit or action is commenced against either party that would give rise to a
right of indemnification for such party hereunder ("INDEMNIFIED PARTY") from the
other party ("INDEMNIFYING PARTY"), the Indemnified Party will give notice to
the Indemnifying Party as promptly as practicable after the receipt by the
Indemnified Party of notice or knowledge of such claim, suit or action. Notice
to the Indemnifying Party under the preceding sentence shall be given no later
than fifteen (15) days after receipt by the Indemnified Party of service of
process in the event a suit or action has commenced or thirty (30) days under
all other circumstances. The failure to give prompt notice shall not relieve an
Indemnifying Party of its obligations to indemnify except to the extent the
Indemnifying Party is prejudiced by such failure. The Indemnified Party shall
make available to the Indemnifying Party and its counsel and accountants at
reasonable times and for reasonable periods, during normal business hours, all
books and records of the Indemnified Party relating to any such possible claim
for indemnification, and each party hereunder will render to the other such
assistance as it may reasonably require of the other in order to insure prompt
and adequate defense of any suit, claim or proceeding based upon a state of
facts which may give rise to a right of indemnification hereunder.
(b) The Indemnifying Party shall have the right to
defend, compromise and settle any third party suit, claim or proceeding in the
name of the Indemnified Party to the extent that the Indemnifying Party may be
liable to the Indemnified Party in connection therewith; provided, that any such
settlement shall not contain any admission of fault or wrongdoing on the part of
the Indemnified Party. The Indemnifying Party shall notify the Indemnified Party
WITHIN ten (10) days of having been notified pursuant to this Section 6.3 if the
Indemnifying Party elects to assume the defense of any such claim, suit or
proceeding and employ counsel, provided that the Indemnified Party does not
object to such counsel in a reasonable exercise of its discretion. The
Indemnified Party shall have the right to employ its own counsel if the
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Indemnifying Party so elects to assume such defense, but the fees and expenses
of such counsel shall be at the Indemnified Party's expense, unless (i) the
employment of such counsel shall have been authorized in writing by the
Indemnifying Party; (ii) the Indemnifying Party shall not have employed counsel
to take charge of the defense of such action after electing to assume the
defense thereof, or (iii) such Indemnified Party shall have reasonably concluded
that there may be defenses available to it which are different from or
additional to those available to the Indemnifying Party (in which case the
Indemnifying Party shall not have the right to direct the defense of such action
on behalf of the Indemnified Party), in any of which events said reasonable fees
and expenses shall be borne by the Indemnifying Party.
(c) The Indemnified Party may at any time notify the
Indemnifying Party of its intention to settle or compromise any claim, suit or
action against the Indemnified Party (without the consent of the Indemnifying
Party) in respect of which indemnification payments may be sought from the
Indemnifying Party hereunder, provided that the Indemnifying Party shall have no
liability in respect of such settled or compromised claim, suit or action.
(d) The Indemnifying Party shall be subrogated to any
claims or rights of the Indemnified Party as against any other persons or
entities with respect to any amount paid by the Indemnifying Part under this
Section 6.3. The Indemnified Party shall cooperate with the Indemnifying Party,
at the Indemnifying Party's expense, in the assertion by the Indemnifying Party
of any such claim against such other persons or entities.
ARTICLE VII
TERMINATION
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7.1 TERMINATION FOR CAUSE. In the event that (a) a
petition shall be filed by either party seeking relief under any bankruptcy,
insolvency or similar law or such a proceeding shall be commenced against either
party and not dismissed within sixty (60) days thereafter, or (b) either party
commits a material breach of its obligations under this Agreement which breach
shall continue uncured for 60 days after written notice thereof has been given
to the breaching party, then and in either such event, the other party may
terminate this Agreement upon thirty (30) days' prior written notice to the
other party. Upon any such termination pursuant to Section 7.1(b), the parties
shall effect an orderly transition, each party shall return to the other party
such other party's Confidential Information along with any equipment and
supplies belonging to the other party, and CMS shall return to the Client all
Section 5.3 Materials then in its possession.
7.2 TERMINATION WITHOUT CAUSE. CMS and Client have agreed upon
the Fees set forth on EXHIBIT B hereto based UPON anticipated levels of
servicing activity and upon the expected length of the initial and renewal terms
of this Agreement. Client acknowledges the difficulty of determining the actual
damages that would be suffered by CMS in the event of (a) any termination by
Client before the end of the initial or any renewal term, other than for cause
as provided in Section 7.1 hereof; or (b) any termination for cause by CMS,
including without limitation, any breach by Client of its obligations under
Section 2.2 hereof. Accordingly, upon any such termination, Client shall pay to
CMS, in cash, as liquidated damages and not as a penalty, an amount equal to the
Monthly Minimum multiplied by the number of months remaining in the then current
term of this Agreement; provided, however, that nothing in this Section 7.2
shall limit in any way the right of any CMS Indemnified Party to be indemnified
by Client pursuant to Section 6.2 hereof for any Losses incurred by them arising
from any third-party claim or otherwise.
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7.3 TERMINATION REQUIREMENTS AND EXPENSES. Upon expiration or
termination of this Agreement for any reason, Client shall reimburse CMS for all
costs and expenses, including time, labor, materials, travel expense and
shipping costs, reasonably incurred by CMS to facilitate the deconversion of the
servicing of Client's Cardholder Accounts from the CMS and/or Processor systems.
Prior to or simultaneous with such deconversion, Client shall change all
transaction cards and other material bearing CMS' telephone number or address to
delete such data, or destroy the same. After deconversion, Client shall
reimburse CMS for all expenses incurred by it in connection with trailing
telephone calls and mail, including telephone expense, postage, time, labor and
materials, necessary to wind down CMS's services hereunder and to effect an
orderly transition.
7.4 SURVIVAL. The provisions of Sections 5.2, 5.3, Article VI
and this Article VII shall survive the expiration or termination of this
Agreement.
ARTICLE VIII
MISCELLANEOUS
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8.1 INDEPENDENT CONTRACTORS. The parties hereto are
independent contractors under this Agreement. Except as expressly set forth
herein, neither party has the authority to, and each party agrees that it shall
not, directly or indirectly contract any obligations of any kind in the name of
or chargeable against the other party without the other party's prior written
consent.
8.2 FORCE MAJEURE. Neither party shall be responsible for any
failure or delay in performing its obligations hereunder caused by acts of Gad,
flood, fire, war, public enemy or other acts beyond its control, including but
not limited to failures of the Processor, other third party or of communications
systems or equipment.
8.3 NOTICES. All notices under this Agreement shall be in
writing and hand delivered or sent by registered mail, certified mail or
overnight courier, return receipt requested, as follows:
If to Client:
Attention:
If to CMS :
Cardholder Management Services, LLC
000 Xxxxxxxxx Xxxx Xxxx
Xxxxxxxx, XX 00000
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Attention: Xxxxxx X. Xxxxxx
With a copy to (which shall not constitute
notice):
Xxxxxxxxx Xxxxxxxx Xxxxx & Xxxxx LLP
000 Xxxx Xxxxxx
Xxx Xxxx, XX 00000
Attention: Xxxxxx X. Xxxxxxx
8.4 ENTIRE AGREEMENT. This Agreement and the Exhibits hereto
are the complete and only statement of the understanding between the parties and
supersede and merge all prior proposals and understandings between them
concerning the subject matter of this Agreement. This Agreement may not be
modified in any respect except by a written instrument executed by both parties.
8.5 NEW YORK LAW. This Agreement shall be governed by the laws
of the State of New York applicable to agreements made, and wholly to be
performed, in New York. Any litigation arising out of this Agreement may be
brought only in a Federal or state court located in Nassau County, New York.
8.6 SEVERABILITY. If any provision of this Agreement shall be
held to be unenforceable, the validity, legality and enforceability of the
remaining provisions shall in no way be affected.
8.7 WAIVER. The failure of either party to exercise a right
provided for herein shall not be deemed a waiver of that right or of any other
right.
8.8 ASSIGNMENT. A party may assign this Agreement and the
rights and duties hereunder only (a) with the written consent of the other party
which will not be unreasonably withheld or delayed, or (b) to a buyer of all or
substantially all of its assets, or (c) to an affiliate of the assigning party.
IN WITNESS WHEREOF, the parties hereto, by their
representatives duly authorized, execute this Agreement as of the day and year
written above.
CARDHOLDER MANAGEMENT SERVICES, LLC
Name:
Signature:
Title:
CLIENT
Name:
Signature:
Title:
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EXHIBIT "A"
DESCRIPTION OF SERVICES
AND
SERVICING STANDARDS
CMS shall perform the operation Services described herein in accordance with the
following Servicing Standards, and shall provide Client with a written report
each month showing its performance against such standards for the preceding
month.
A. Initial Implementation:
DEFRNITION:
The group of tasks per-farmed by CMS to start-up Client's transaction
card program.
CMS WILL:
Complete MasterCard/VISA Licensing paperwork.
Create implementation timeline and task assignment
Work with Client to develop terms, pricing and policy.
Provide comprehensive, customized timeline and task listing for entire
implementation process. Coordinate plastic, statement and RICA orders.
Establish automated customer correspondence.
Build PIN keys for ATM use.
Complete output and acceptance testing.
Perform settlement and Processor reports training, and training with
respect to Client - CMS interface.
SERVICING STANDARDS:
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CMS will complete its assigned tasks on the product implementation
timeline by the specified dates.
B. New ACCOUNT SET-UP:
DEFINITION:
The group of tasks performed by CMS to set up new accounts for Clients
transaction cards onto the Processor's system.
CMS WILL:
Review applications for completeness of required fields.
Perform cursory visual review for fraud characteristics. Enter
applications into the Processor production system. Set open to buy as
per Client criteria.
Assign account numbers and request plastics for new accounts.
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SERVICING STANDARDS:
--------------------
New Accounts will be set up within 3 business days of receipt, on
average.
C. Portfolio Management Services:
DEFINITION:
The tasks associated with the maintenance of Client's portfolio on the
Processor's system.
CMS WILL:
Provide Client with access to an assigned Client Liaison, back-up
Client Liaison, and Client Services Director.
Respond to inquiries from designated Client personnel.
Communicate changes in products, policies or procedures to CMS
functional areas. Act as the interface between Client and Processor.
Research all Processor related exceptions, problems or issues.
Represent Client in any disputes with Processor.
Participate in Processor user meetings and committees on behalf of
Client. Create monthly summary of all new, open and closed issues.
SERVICING STANDARDS:
--------------------
Calls received by 4:00 PM eastern time will be returned by Client
Liaisons that day 95% of the time.
The monthly summary will be completed and mailed or available on
CardWorks micro-site website within 3 business days of the agreed upon
due date 100% of the time.
D. Customer Service:
DEFINITION:
The group of tasks performed by CMS to respond to the inquiries and
process the disputes (written or telephone) of Client's cardholders.
CMS will:
Provide toll-free, 24x71355 access to cardholder information via
automated Interactive Voice Response (IVR) unit and live operator
support.
Provide toll-free access to trained Customer Service Representatives
(CSRs). Accept and respond to correspondence from cardholders. Provide
additional copies of statements from storage medium.
Respond to all cardholder inquiries regarding balance, available
credit, account status, authorizations, payments or value loads.
Perform account maintenance and process cardholder requests for
additional or replacement cards, PINS, change of name, address or phone
number.
Process all cardholder disputes.
Request and process retrieval of original or duplicate sales or cash
advance drafts.
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Initiate chargebacks, respond to re-presentments
Handle all arbitration cases.
Make monetary adjustments related to fee waivers, credits, etc.
Research returned mail.
Research un-posted transactions
SERVICING STANDARDS:
--------------------
CMS will answer SO% of incoming customer service calls within 30
seconds.
CMS automated Voice Response Unit will be available 99% of the time.
CMS will acknowledge any written unresolved inquiry or dispute within 3
business days.
Data Entry errors will not exceed 0.5% of fields entered.
Chargebacks will be initiated within VISA/MasterCard timeframes 99% of
the time.
E. Settlement Support:
DEFINITION:
CMS provides a full complement of daily settlement services.
CMS WILL:
Research and resolve any open settlement related issues.
Prepare reporting Quarterly to MasterCard and VISA as applicable.
Provide training and guidance to the Client as needed.
SERVICING STANDARDS:
--------------------
Quarterly Reports to Visa & MasterCard completed by the 10`x' day of
the following quarter.
F. SECURITY/FRAUD SERVICES:
DEFINITION:
The group of tasks performed by CMS to identify and restrict potential
fraudulent accounts and activity, and to investigate such activity
after it has occurred.
CMS WILL:
Review and act upon all security exception reports and queues.
Restrict use on any suspicious accounts using Processor account status
and/or VISA/MasterCard exception file or the Combined Warning Bulletin.
Investigate fraudulent activity on cardholder accounts, pursue all
chargeback rights and attempt to minimize charge-offs.
Provide recommended fraud charge-offs to Client on a monthly basis.
Provide 24x7/365 lost and stolen cardholder reporting support.
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SERVICING STANDARDS:
--------------------
CMS will work exception reports and queues within 1 business day of
receipt.
G. New Product Start-Up/Custom Services:
DEFINITION:
The tasks associated with the start-up of new products or services on
the Processor system, or the use of non-standard optional services.
CMS WILL:
CMS periodically publishes a list of start-up tasks and optional
services.
SERVICING STANDARDS:
--------------------
A timeline for each new product/service will be provided upon request.
CMS will complete its assigned tasks on the timeline by the specified
dates.
H. Training:
DEFINITION:
All training (other than initial settlement training included as part
of Initial Implementation) that is conducted at the Client's facility
or at off-site location designated by Client.
CMS WILL:
Train on transaction card basics, CMS interface procedures, Processor
on-line systems and Processor reports.
SERVICING STANDARDS:
--------------------
CMS will provide a qualified, knowledgeable individual to conduct the
training. Support materials and documentation will be provided as
needed.
I. Pre-Sales Calls:
DEFINITION:
Any calls handled by CMS that are not from an existing cardholder who
is currently serviced by CMS.
CMS WILL:
Provide toll-free access to CMS.
Respond to caller inquiries, request for information, or perform other
services as agreed between CMS and Client.
SERVICING STANDARDS:
--------------------
To be agreed upon between CMS and Client.
J. Miscellaneous Services:
DEFINITION:
Various day-to-day services performed by CMS to support our Client's
card programs.
CMS WILL:
Process cardholder returned checks. CMS will reverse the item and take
appropriate steps to restrict account access.
Process emergency requests for plastic issuance and delivery via
Federal Express. CMS will also post any applicable fee to the
cardholder account.
SERVICING STANDARDS:
--------------------
Cardholder exception payments will be posted within one business day
98% of the time.
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All payments will be backdated to the date indicated by Client on the
CMS exception payment form.
All returned checks will be reversed the same business day that they
are received by CMS.
All requests for FedEx plastics received 1/2 hour before Processor's
cut-off time will be processed that same day.
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EXHIBIT "B"
SERVICE PRICING
INITIAL IMPLENNENTATION FEE: (plus out-of-pocket T&E expenses) $15,000
Monthly Client Support $ 3,000 monthly
PORTFOLIO SERVICING: per active account on file per month $ 0.03
Monthly Card Processing fees:
Active Account on file $ 1.00 per account
Inactive Account on File $ 0.25 per account
CUSTOMER SERVICE:
Card Issuance $ 1.50 per account
Customer Service Call -- Live Operator $ 0.60 per minute
Customer Service Call -- VRU $ 0.40 per minute
Chargeback Monitoring $ 2.00 per occurrence
Lost/Stolen Card $ 1.50 per report
Phone Payment TRANSACTION(OPTIONAL) $ 0.05 per transaction
Refund Check fulfillment $ 0.80 per check
File CreationlTransmission (Payment, Embossing, Statement, or other) $ 10.00 per file
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