1
EXHIBIT 10.9
February 13, 1998
Micro Media Solutions, Inc.
000 Xxxxxx Xx.
Xxxxxx, Xxxxx 00000
Attn: Xxxx Xxxxxxx, Operation Manager
Re: Executed copy of the Field Trial Agreement
Xxxx:
Actually, I work for SBC here in California, but they only let me use Pacific
Xxxx letterhead. Thank you for the update and I am glad we could talk about how
things are going so far. We urgently need some more ISP's to get into the action
soon, so the sooner MSI is involved the better.
I have enclosed a copy of the agreement as promised and I apologize that you did
not receive a clean copy months ago. Please feel free to call if you have any
questions.
Respectfully,
Xxxx X. Xxxxxxx
Contract Manager
FasTrak DSL
000-0000-0000
cc: X. X. Xxxxxxxx (SBC) Field Trial Agreement No. 970097
2
Southwestern Xxxx Telephone Company (SWBT)
a Missouri Corporation
Xxx Xxxx Xxxxxx
Xx. Xxxxx Xxxxxxxx 00000
and
Micro-Media Solutions. Inc. (MSI) (MSI)
a Texas Corporation
000 Xxxxxx Xxxxxx
Xxxxxx, Xxxxx 00000
INDEX
PREAMBLE 3
TERM 3
ASSIGNMENT 3
BREACH OF AGREEMENT 3
3
CHOICE OF LAW 3
COMPLAINTS 4
COMPLIANCE WITH LAWS 4
CONFLICT OF INTEREST 4
CURE 4
SWBT'S INFORMATION 4
SWBT'S OBLIGATION 5
EMERGENCY SUPPORT 5
ENTIRE AGREEMENT 6
FORCE MAJEURE 6
INFRINGEMENT 6
INSIGNIA 7
INSURANCE 7
LIABILITY 8
LICENSES 8
NO FIDUCIARY 8
NO PARTNERSHIP 9
NON-EXCLUSIVE MARKET RIGHTS 9
NON-WAIVER 9
NOTICES 9
PERFORMANCE 10
PUBLICITY 10
PURCHASE OPTION 10
RELEASES VOID 10
RIGHT OF ACCESS 10
SEVERABILITY 11
SERVICES 11
SUBCONTRACTING 11
MSI'S INFORMATION 11
SURVIVAL OF OBLIGATIONS 11
TAXES 11
TERMINATION 12
WARRANTY 12
WORK HEREUNDER 12
APPENDIX A - NODISCRIMINATION COMPLIANCE AGREEMENT
APPENDIX B - SERVICES
PREAMBLE
SWBT and MSI agree that MSI shall act as SWBT's agent and furnish to SWBT
customers, ADSL Fulfillment services and Customer Premises Equipment
Installation and Maintenance services, hereinafter referred to as "Services", in
accordance with the terms and conditions and specifications
4
of this field trial agreement ("Agreement"). Services are outlined in Appendix
B, attached hereto by this reference. This Agreement is formed solely to provide
a means for SWBT to evaluate the potential use of the Service in SWBT's
operating area in the form of a future purchase of equipment or services similar
to service furnished by MSI, unless provided for in a separate written
agreement. In consideration of the mutual convenants and promises contained
herein, the parties agree as follows:
TERM
This Agreement shall be effective for the duration of the field trial evaluation
which shall begin on October 1, 1997 and shall continue in effect through
September 30, 1998 unless earlier terminated as provided for herein.
ASSIGNMENT
Neither party shall assign or otherwise transfer its rights or obligation under
this Agreement except with prior written consent of the other, said consent
known to be unreasonably withheld; provided. However, SWBT shall have the right
to assign this Agreement to any present or future affiliate, subsidiary or
parent corporation of SWBT without securing the consent of MSI and may grant to
any such assigned the same rights and privileges SWBT enjoys under this
Agreement. Any attempted assignment not assented to in the manner as prescribed
herein shall be void.
BREACH OF AGREEMENT
In the event MSI shall be in breach or default of any of the terms, conditions
or covenants of this Agreement, and said breach of default shall continue for a
period of ten (10) days after the giving of written notice to MSI, thereof, then
in addition to all other rights and remedies at law or in equity, SWBT shall
have the right to cancel this Agreement at no penalty to SWBT and/or enforce the
provisions set forth in the PERFORMANCE clause hereof.
CHOICE OF LAW
This Agreement shall be governed by the laws of the state of Missouri
5
COMPLAINTS
SWBT reserves the right to notify MSI in cases where SWBT has identified current
or potential problem areas concerning MSI's SERVICE furnished hereunder.
MSI agrees to accept and acknowledge such notices and to work with SWBT on a
reasonable resolution of such problems. Notice of the disposition and solution
of such problems shall be provided to SWBT within ten (10) days of SWBT's
notification to MSI. Periodic reporting of the status of such open problems or
complaints will be furnished to SWBT by MSI together with a proposed schedule of
resolution. Such resolution shall not exceed thirty (30) days.
COMPLIANCE WITH LAWS
MSI and all persons furnished by MSI shall comply with the provision of all
applicable federal, state, county and local laws, ordinances, regulations and
codes (including identification and procurement of required permits,
certificates, approvals and inspections) in MSI's performance under this
Agreement. MSI further agrees during the term of this Agreement to comply with
all applicable Executive and Federal regulations as set forth in Appendix A,
Nondiscrimination Compliance Agreement, attached hereto and made a part of this
Agreement. MSI agrees to indemnify SWBT for any loss or damage sustained because
of MSI's noncompliance.
CONFLICT OF INTEREST
MSI represents and warrants that no officer, employee, or agent of SWBT has been
or will be employed, retained, paid a fee, or otherwise has received or will
receive any personal compensation or consideration by or from MSI or any of
MSI's officers, employees or agents in connection with the obtaining, arranging,
or negotiation of this Agreement or other documents or Agreements entered into
or executed in connection herewith.
CURE
SWBT shall not be deemed to be in default under any of the terms of this
Agreement and MSI shall not seek or be entitled to enforce any remedy for any
claimed default, unless SWBT shall fail to cure or correct said claimed default
within thirty (30) days following receipt of written notice by MSI to SWBT of
said claimed default.
6
SWBT'S INFORMATION
Any specifications, drawings, sketches, models, samples, tools, computer or
other apparatus programs, technical or business information or data, field trial
results and/or reports, written, oral or otherwise (all hereinafter designated
"Information") furnished to MSI under this Agreement or in contemplation of this
Agreement, shall remain SWBT's property. All copies of such Information in
written, graphic or other tangible form shall be returned to SWBT at SWBT's
request. Unless such Information was previously known to MSI free of any
obligation to keep it confidential, or has been or is subsequently made public
by SWBT or a third party, it shall be kept confidential by MSI, shall be used
only in performing this Agreement, and may not be used for other purposes except
such terms as may be agreed upon between MSI and SWBY in writing.
MSI understands and agrees that any and all field trial results prepared by SWBT
are and shall remain the property of SWBT and are hereby considered SWBT's
Proprietary Information. Therefore it shall be SWBT's option, in its sole
discretion, to furnish MSI copies of such documents or to discuss such documents
with MSI. MSI's use of field trial reports furnished by SWBT shall be governed
by the provisions of the PUBLICITY clause in addition to the provisions
contained in this clause, SWBT'S INFORMATION.
SWBT'S OBLIGATION
MSI agrees SWBBT has no obligation or liability whatsoever for expenses incurred
in the development of MSI's SERVICE or to provide MSI with results of SWBT's
field trial evaluation.
EMERGENCY SUPPORT
MSI shall provide SWBT with an updated current listing of MSI's technical
support personnel together with after-hours telephone procedures to contact MSI
to correct out-of-service conditions.
7
In the event SERVICE provided pursuant to this Agreement should affect SWBT's
ability to provide telecommunications services to SWBT's subscribers, MSI
shall, without charge, provide field technical personnel to make temporary
modifications and arrangements to mitigate the effects of out-of-service
conditions.
MSI agrees that expenses incurred by SWBT, if any, to mitigate or correct
out-of-service conditions caused by SERVICE shall be substantiated by SWBT and
paid by MSI.
ENTIRE AGREEMENT
This Agreement shall constitute the entire agreement between the parties and
shall not be modified or amended except by a writing signed by both parties.
Estimates furnished by SW13T shall not constitute commitments. The provisions of
this Agreement shall supersede all prior oral and written quotations,
communications, agreements and understanding of the parties in respect of the
subject matter of this Agreement.
FORCE MAJEURE
Neither party shall be held responsible for any delay or failure in performance
of any part of this Agreement to the extent that such delay or failure is caused
by fire, flood, explosion, war strike. embargo, government requirement, civil or
military authorities, Act of God or by the public enemy, or other causes beyond
the control of MSI or SWBT. If any force majeure condition occurs. the party
delayed or unable to perform shall give immediate notice to the other and the
party affected by the other's inability to perform may elect to:
A terminate this Agreement;
B suspend this Agreement for the duration of the force majeure condition: or
C resume performance under this Agreement once the force majeure condition
ceases with an option in the affected party to extend the period of this
Agreement up to the length of time the force majeure condition endured.
Unless written notice is given within thirty (30) days after such affected party
is notified of the force majeure condition, (b) shall be deemed selected.
8
INFRINGEMENT
MSI shall indemnify SWBT for any loss, damage, expense (including attorney's
fees) or liability arising out of any infringement, or claim of infringement, of
any patent, trademark, copyright, trade secret or other proprietary interest
based on the manufacture, normal or intended use, installation, lease, sale or
resale of SERVICE or part thereof (including but not limited to, any program.
documentation, services and/or equipment) furnished to SWBT under this Agreement
or In contemplation of this Agreement.
If SWBT's normal or intended use, installation, lease, sale or resale of the
SERVICE shall be prevented by injunction or court order because of any such
infringement for which MSI is responsible, MSI shall. in addition to the above
indemnity, at no expense, loss or damage to SWBT: (1 ) replace such SERVICE with
equally suitable Service free of infringement: or (2) modify such SERVICE free
of infringement. or (3) by license or other release from claim of infringement
procure for SWBT's benefit the right to use, install, lease. sell or resell such
SERVICE or (4) after MSI has demonstrated its good faith efforts to achieve the
foregoing without success. MSI shall refund to SWBT the full SERVICE purchase
price (less a reasonable amount of use of the SERVICE) if any.
INSIGNIA
SWBT's Insignia will not be affixed, used or otherwise displayed on the SERVICE
furnished or in connection therewith without SWBT's written approval.
INSURANCE
With respect to performance hereunder, MSI shall maintain, at all times during
the term of this agreement the following insurance coverage and any additional
insurance and/or bonds required by law:
(1) Worker's Compensation Insurance in compliance with the laws of the state in
which the work is to be performed,
(2) Employers Liability Insurance with minimum limits of $100.000 for Bodily
Injury by accident, $100.000 for Bodily Injury by disease per employee and
$500,000 for Bodily Injury by disease policy aggregate;
(3) General Liability Insurance with minimum limits of $1,000,000 per occurrence
for Bodily Injury and Property Damage arising out of Premises/Operations,
$1,000,000 per
9
occurrence Personal Injury and $1,000,000 General Policy Aggregate (applicable
to Commercial General Liability Policies), $1,000,000 per occurrence/aggregate
for Products/Completed Operations. Coverage must include Blanket Contractual,
Independent Contractors Liability and Broad Form Property Damage. If general
liability is Claims-Made coverage, retroactive date must be prior to or
coincident with the inception date of the contract and shall not be advanced
during the term of the contract. SWBT is to be named as Additional Insured as
respects general liability; and if use of motor vehicles is required;
4) Automobile Liability Insurance with minimum limits of $1,000,000 per
occurrence for Bodily Injury and Property Damage. Coverage shall extend to all
owned, hired, and non-owned autos. Insurance Companies affording coverage shall
be acceptable to SWBT and have a Best's Rating of B+VII or better. MSI shall be
prepared, prior to the start of work, to furnish certificates or other adequate
proof of the foregoing insurance, if so requested by SWBT. SWBT is to be
notified in writing at least thirty (30) days prior to cancellation or any
Service change of foregoing insurance.
LIABILITY
MSI shall indemnify, defend and save harmless SWBT (including its officers,
agents and employees) from and against any and all liability, loss, damages,
costs, attorneys' fees, or other expense of any kind, which arises out of any
claim or any suit for damages, injunction or other relief, caused by, resulting
from, or in connection with, the SERVICE or acts or omissions of MSI (including
any of MSI's agents or subcontractors but excepting the negligent acts or
omissions solely of SWBT) in the furnishing of SERVICE or in the performance of
services hereunder. This indemnity shall survive the delivery, inspection or
acceptance of SERVICE or performance of services hereunder.
MSI agrees to defend SWBT, at SWBT's request, against any such liability, claim,
demand or suit. SWBT agrees to notify MSI within a reasonable time of any
written claims or demands against SWBT for which MSI is responsible under this
clause.
10
MSI agrees not to implead or bring any action against SWBT or SWBT's employees
based on any claim by any person for personal injury or death that occurs in the
course or scope of employment of such person by SWBT and that arises out of
SERVICE or services furnished under this Agreement.
LICENSES
No licenses, express or implied, under any patents are granted by SWBT to MSI
under this Agreement.
NO FIDUCIARY
The parties hereto recognize and agree that this Agreement resulted from
arms-length bargaining and therefore, that the parties owe no fiduciary duty to
each other as a result of this Agreement. The parties have the right to pursue
independently other evaluation agreements outside the scope of this Agreement.
NO PARTNERSHIP
It is not the intent of the parties hereto to form a partnership, whether
express or implied, or general or limited, as a result of their entering into
this Agreement. Relations between the parties are intended to be governed by
this Agreement and interpreted pursuant to the law of contracts. rather than
pursuant to the Missouri partnership law.
NON-EXCLUSIVE MARKET RIGHTS
It is expressly understood and agreed that this Agreement does not grant MSI an
exclusive privilege to provide to SWBT any or all SERVICE of the type described
in this Agreement nor require the purchase of any products from MSI by SWBT. It
is, therefore, understood that SWBT may contract with other manufacturers and
MSIs for the procurement or trial of comparable Services.
NON-WAIVER
No course of dealing or failure of either party to strictly enforce any term,
right or condition of this Agreement shall be construed as a waiver of such
term, right or condition.
11
NOTICES
Any notice or demand which under the terms of this Agreement, or under any
statute must or may be given or made by MSI or SWBT shall be in writing and
shall be given or made by confirmed facsimile or similar communication or by
certified or registered mail addressed to the respective parties as shown:
To SWBT To MSI
Name Xxxxx Xxxxxxxx Xxxx Xxxxxx
Address One Xxxx Center, 000 Xxxxxx
Xxxx, Xxxxx, XXX Xx. Xxxxx, XX 00000 Xxxxxx, XX 00000
Telephone (000)000-0000 (000)000-0000
Such notice or demand shall be deemed to have been given or made when sent by
confirmed facsimile or other communication or when deposited, postage prepaid in
the U.S. mail.
The above addresses may be changed at any time by giving thirty (30) days prior
written notice as above provided.
PERFORMANCE
Consistent with the provisions of the FORCE MAJEURE clause of this Agreement,
MSI, having confirmed and agreed to a schedule or specific date(s) in the
performance of this Agreement, as outlined in the TERM clause hereof shall be
expected to meet the schedules or date(s) contained herein. Expenses incurred by
SWBT due to MSI's nonperformance of Service by committed dates, through no fault
of SWBT, shall be substantiated by SWBT and paid by MSI within thirty (30) days
of written notice from SWBT.
PUBLICITY
MSI shall not advertise, or otherwise make known to others, any confidential
information regarding this Agreement. MSI further agrees not to use in any
advertising or sales promotion, press releases or other publicity matters any
endorsements, direct or indirect quotes, or pictures implying endorsement by
SWBT or any of SWBT's employees
12
without SWBT's prior written approval. MSI shall submit to SWBT for written
approval, prior to publication, all publicity matters that mention or display
SWBT's name and/or marks or contain language from which a connection to said
name and/or marks may be inferred or implied.
PURCHASE OPTION
SWBT may, at SWBT's option, elect to purchase the SERVICE from MSI at the end of
this Agreement under a separate written agreement at a price to be mutually
agreed upon by SWBT and MSI.
RELEASES VOID
Neither MSI nor SWBT shall require waivers or releases of any rights from
representatives of the other in connection with visits to MSI's and SWBT's
respective premises, and no such releases or waivers shall be pleaded by MSI or
SWBT or third persons in any action or proceeding.
RIGHT OF ACCESS
MSI shall normally not be permitted access to SWBT's facilities in connection
with work under this agreement and, however, if access is granted while on
SWBT's premises, shall comply with all plant rules and regulations, and where
required by government regulations, submit satisfactory clearance from the U.S.
Department of Defense and other federal authorities concerned. No charge will be
made for such visits.
SEVERABILITY
If any of the provisions of this Agreement shall be invalid or unenforceable,
such invalidity or unenforceability shall not invalidate or render unenforceable
the entire Agreement, but rather the entire Agreement shall be construed as if
not containing the particular invalid or unenforceable provision or provisions,
and the rights and obligations of MSI and SWBT shall be construed and enforced
accordingly. However, in the event such provision is considered essential
element of this Agreement, MSI and SWBT shall promptly negotiate a replacement
therefor.
13
SERVICES
Appendix B outlines MSI's responsibilities, is incorporated herein, and made a
part of this Agreement by this reference and applies to the SERVICE under this
Agreement.
SUBCONTRACTING
MSI shall not, without the prior written consent of SWBT, subcontract any
portion of the work covered by this Agreement. Subcontracting by MSI shall not
relieve MSI of any responsibilities hereunder and MSI shall remain responsible
for compliance by any subcontractor with all provisions of this Agreement.
MSI'S INFORMATION
No specifications, drawings, sketches, models, samples, tools, computer or other
apparatus programs, technical information or data, written, oral or otherwise,
furnished by MSI to SWBT under this Agreement or in contemplation of this
Agreement shall be considered by MSI to be confidential or proprietary.
SURVIVAL OF OBLIGATIONS
MSI's obligations under this Agreement which by their nature would continue
beyond the termination, cancellation or expiration of this Agreement, including,
by way of illustration only and not limitation, those in the PERFORMANCE,
COMPLIANCE WITH LAWS, INFRINGEMENT, LIABILITY, RELEASES VOID, SEVERABILITY,
SWBT'S INFORMATION, and WARRANTY clauses shall survive termination, cancellation
or expiration of this Agreement.
TAXES
Federal manufacturer's or retailer's excise and state and local sales or use
taxes, when applicable, shall be paid by MSI.
TERMINATION
SWBT may terminate this Agreement without penalty in whole or in part by giving
MSI at least thirty (30) days prior written notice. Upon termination, MSI shall
return to SWBT any equipment or documents that had been provided to MSI.
14
WARRANTY
Seller agrees to perform the SERVICES in a first-class, workmanlike manner, with
care, skill and diligence, and in accordance with applicable standards currently
recognized by Seller's profession. Seller further agrees to be responsible for
the professional quality, technical accuracy, completeness and coordination of
all reports, designs, drawings, plans, information, specifications and other
items and SERVICES furnished under this Contract. If Seller fails to meet
applicable professional standards, Seller will, without additional compensation,
correct or revise any errors or deficiencies in its reports, drawings,
specifications, designs or other items or SERVICES furnished hereunder.
Any replacement, repair, modification, installation, or other service performed
by MSI shall be warranted as herein provided based upon the date performance of
the service is completed and accepted by SWBT.
WORK HEREUNDER
It is understood that visits by MSI or MSI's representatives for inspection,
adjustment, or other similar purposes in connection with SERVICE, shall for all
purposes be deemed "work hereunder" and shall be at no charge to SWBT unless
otherwise agreed in writing with SWBT.
In WITNESS WHEREOF, the foregoing Agreement has been executed by the parties
hereto, in duplicate this 1st day of October, 1997.
MSI Accepted: SWBT Accepted:
Micro-Media Solutions, Inc. Southwestern Xxxx Telephone Company
By: By:
------------------------------- ----------------------------------
Name: Name:
---------------------------- --------------------------------
Title: Title:
--------------------------- -------------------------------
Date: Date:
---------------------------- --------------------------------
15
NONDISCRIMINATION COMPLIANCE AGREEMENT (SW-9368)
Contractor recognizes its responsibility to comply with all federal and state
laws governing performance of this Contract including, but not limited
to:Executive Order 11246, Executive Order 11625, Executive Order 12138, Section
503 of the Rehabilitation Act of 1973 as amended and the Vietnam Era Veterans
Readjustment Assistance Act of 1974.
I. EQUAL EMPLOYMENT OPPORTUNITY DUTIES OF GOVERNMENT CONTRACTORS (APPLICABLE TO
CONTRACTS AND SUBCONTRACTS EXCEEDING $10,000)
During the performance of this contract, the Contractor agrees as
follows:
(1) The Contractor will not discriminate against any employee or applicant for
employment because of race, color, religion, sex, or national origin. The
Contractor will take affirmative action to ensure that applicants are employed,
and that employees are treated during employment without regard to their race,
color, religion, sex, or national origin. Such action shall include, but not be
limited to the following: Employment, upgrading, demotion, or transfer,
recruitment or recruitment advertising; layoff or termination; rates of pay or
other forms of compensation; and selection for training, including
apprenticeship. The Contractor agrees to post in conspicuous places, as
available to employees and applicants for employment notices to be provided by
the contracting officer setting forth the provisions of this nondiscrimination
clause.
(2) The Contractor will, in all solicitations or advertisements for employees
placed by or on behalf of the Contractor, state that all qualified applicants
will receive consideration for employment without regard to race, color,
religion, sex, or national origin.
(3) The Contractor will send to each labor union or representative of workers
with which he has a collective bargaining agreement or other contract or
understanding, a notice to be provided by the agency contracting officer,
advising the labor union or worker's representative of the Contractor's
commitments under section 202 of Executive Order 11246 of September 24, 1965,
and shall post copies of the notice in conspicuous places available to employees
and applicants for employment.
16
(4) The Contractor will comply with all provisions of Executive Order 11246 of
September 24, 1965, and of the rules, regulations, and relevant orders of the
Secretary of Labor.
(5) The Contractor will furnish all information and reports required by
Executive Order 11246 of September 24, 1965, and by the rules,regulations, and
orders of the Secretary of Labor, or pursuant thereto, and will permit access to
his books, records, and accounts by the contracting agency and the Secretary of
Labor for purposes of investigation to ascertain compliance with such rules,
regulations, and orders.
(6) In the event of the Contractor's noncompliance with the nondiscrimination
clauses of this contract or with any of such rules, regulations, or orders. This
contract may be cancelled, terminated or suspended in whole or in part and the
Contractor may be declared ineligible for further Government contracts in
accordance with procedures authorized in Executive Order 11246 of September 24,
1965, and such other sanctions may be imposed and remedies invoked as provided
in Executive Order 11246 of September 24, 1965, or by rule, regulation, or order
of the Secretary of Labor, or as otherwise provided by law.
(7) The contractor will include the provisions of paragraphs (1) through (7) in
every subcontract or purchase order unless exempted by rules,regulations, or
orders of the Secretary of Labor issued pursuant to section 204 of Executive
Order 11246 of September 24, 1965, so that such provisions will be binding upon
each subcontractor or vendor. The Contractor will take such action with respect
to any subcontract or purchase order as may be directed by the Secretary of
Labor as a means of enforcing such provisions including sanctions for
noncompliance: Provided, however, that in the event the Contractor becomes
involved in, or is threatened with, litigation with a subcontractor or vendor as
a result of such direction, the Contractor may request the United States to
enter into such litigation to protect the interests of the United States.
II. CERTIFICATION OF NON-SEGREGATED FACILITIES (APPLICABLE TO CONTRACTS AND
SUBCONTRACTS EXCEEDING $10,000)
The Contractor certifies that it does not and will not maintain any
facilities it provides for its employees in a segregated manner, or permit its
employees to perform their services at any location under its control where
segregated facilities are maintained; and that it will obtain a similar
certification, prior to the award of any nonexempt subcontract
III. EMPLOYER INFORMATION REPORT (APPLICABLE IF VALUE OF CONTRACT IS $50,000 OR
MORE AND CONTRACTOR HAS 50 OR MORE EMPLOYEES)
Contractor agrees and certifies that it will file complete and accurate
report (EEO-1) per the current instructions and file such other compliance
reports as may be required under Executive Order 11246, as amended, and rules
and regulations adopted thereunder.
IV. WRITTEN AFFIRMATIVE ACTION PROGRAM (APPLICABLE IF VALUE OF CONTRACT IS
$50,000 OR MORE AND CONTRACTOR HAS 50 OR MORE EMPLOYEES)
Contractor will develop an affirmative action compliance program for
each of its establishments as required by 41 C.F.R. Part 60- 1.40 and 60.2.
Contractor recognizes its responsibility to comply with all federal and state
laws governing performance of this Contract including, but not limited
to:Executive Order 11246, Executive Order 11625, Executive Order 12138, Section
503 of the Rehabilitation Act of 1973 as amended and the Vietnam Era Veterans
Readjustment Assistance Act of 1974.
I. EQUAL EMPLOYMENT OPPORTUNITY DUTIES OF GOVERNMENT CONTRACTORS (APPLICABLE TO
CONTRACTS AND SUBCONTRACTS EXCEEDING $10,000)
During the performance of this contract, the Contractor agrees as
follows:
(5) The Contractor will not discriminate against any employee or applicant for
employment because of race, color, religion, sex, or national origin. The
Contractor will take affirmative action to ensure that applicants are employed,
and that employees are treated during employment without regard to their race,
color, religion, sex, or national origin. Such action shall include, but not be
limited to the following: Employment, upgrading, demotion, or transfer,
recruitment or recruitment advertising; layoff or termination; rates of pay or
other forms of compensation; and selection for
17
training, including apprenticeship. The Contractor agrees to post in conspicuous
places, as available to employees and applicants for employment notices to be
provided by the contracting officer setting forth the provisions of this
nondiscrimination clause.
(6) The Contractor will, in all solicitations or advertisements for employees
placed by or on behalf of the Contractor, state that all qualified applicants
will receive consideration for employment without regard to race, color,
religion, sex, or national origin.
(7) The Contractor will send to each labor union or representative of workers
with which he has a collective bargaining agreement or other contract or
understanding, a notice to be provided by the agency contracting officer,
advising the labor union or worker's representative of the Contractor's
commitments under section 202 of Executive Order 11246 of September 24, 1965,
and shall post copies of the notice in conspicuous places available to employees
and applicants for employment.
(8) The Contractor will comply with all provisions of Executive Order 11246 of
September 24, 1965, and of the rules, regulations, and relevant orders of the
Secretary of Labor.
(5) The Contractor will furnish all information and reports required by
Executive Order 11246 of September 24, 1965, and by the rules, regulations, and
orders of the Secretary of Labor, or pursuant thereto, and will permit access to
his books, records, and accounts by the contracting agency and the Secretary of
Labor for purposes of investigation to ascertain compliance with such rules,
regulations, and orders.
(6) In the event of the Contractor's noncompliance with the nondiscrimination
clauses of this contract or with any of such rules, regulations, or orders. This
contract may be cancelled, terminated or suspended in whole or in part and the
Contractor may be declared ineligible for further Government contracts in
accordance with procedures authorized in Executive Order 11246 of September 24,
1965, and such other sanctions may be imposed and remedies invoked as provided
in Executive Order 11246 of September 24, 1965, or by rule, regulation, or order
of the Secretary of Labor, or as otherwise provided by law.
(8) The contractor will include the provisions of paragraphs (1) through (7) in
every subcontract or purchase order unless exempted by rules,regulations, or
orders of the Secretary of Labor issued pursuant to section 204 of Executive
Order 11246 of September 24, 1965, so that such provisions will be binding upon
each subcontractor or
18
vendor. The Contractor will take such action with respect to any subcontract or
purchase order as may be directed by the Secretary of Labor as a means of
enforcing such provisions including sanctions for noncompliance: Provided,
however, that in the event the Contractor becomes involved in, or is threatened
with, litigation with a subcontractor or vendor as a result of such direction,
the Contractor may request the United States to enter into such litigation to
protect the interests of the United States.
II. CERTIFICATION OF NON-SEGREGATED FACILITIES (APPLICABLE TO CONTRACTS AND
SUBCONTRACTS EXCEEDING $10,000)
The Contractor certifies that it does not and will not maintain any
facilities it provides for its employees in a segregated manner, or permit its
employees to perform their services at any location under its control where
segregated facilities are maintained; and that it will obtain a similar
certification, prior to the award of any nonexempt subcontract
III. EMPLOYER INFORMATION REPORT (APPLICABLE IF VALUE OF CONTRACT IS $50,000 OR
MORE AND CONTRACTOR HAS 50 OR MORE EMPLOYEES)
Contractor agrees and certifies that it will file complete and accurate
report (EEO-1) per the current instructions and file such other compliance
reports as may be required under Executive Order 11246, as amended, and rules
and regulations adopted thereunder.
IV. WRITTEN AFFIRMATIVE ACTION PROGRAM (APPLICABLE IF VALUE OF CONTRACT IS
$50,000 OR MORE AND CONTRACTOR HAS 50 OR MORE EMPLOYEES)
Contractor will develop an affirmative action compliance program for
each of its establishments as required by 41 C.F.R. Part 60- 1.40 and 60.2.
19
V. CERTIFICATION OF COMPLIANCE WITH VETERAN RESPONSIBILITIES (APPLICABLE TO
CONTRACTS AND SUBCONTRACTS OF $10,000 OR MORE)
In accordance with the Vietnam Veteran's Readjustment Assistance Act of
1974 and 41 C.F.R Part 60-250, as amended, the parties incorporate by reference
the "Affirmative Action For Disabled Veterans and Veterans of the Vietnam Era"
clause and such other regulations and contract clauses required to be made part
of government contracts and subcontracts.
VI. EMPLOYMENT OF THE HANDICAPPED (APPLICABLE TO CONTRACTS AND SUBCONTRACTS OF
$2,500 OR MORE)
In accordance with the Rehabilitation Act of 1973, as amended,
Executive Order 11758 and 41 C.F.R., Part 60-741, the parties incorporate by
reference the "Affirmative Action For Handicapped Workers" clause and all other
regulations and contract clauses required to be made part of government
contracts and subcontracts.
VII. UTILIZATION OF SMALL BUSINESS CONCERNS AND SMALL DISADVANTAGED BUSINESS
CONCERNS (APPLICABLE WHEN GOVERNMENT CONTRACT IS EXPECTED TO BE OVER $500,000)
(a) It is the policy of the United States that small business concerns and
small business concerns owned and controlled by socially and economically
disadvantaged individuals shall have the maximum practicable opportunity to
participate in performing contracts let by any Federal agency.
(b) The Contractor hereby agrees to carry out this policy in the awarding
of subcontracts to the fullest extent consistent with efficient contract
performance. The Contractor further agrees to cooperate in any studies or
surveys as may be conducted by the United States Small Business Administration
or the awarding agency of the United States as may be necessary to determine the
extent of the Contractor's compliance with this clause.
(c) As used in this contract, the term "small business concern" shall mean
a small business as defined pursuant to section 3 of the Small Business Act and
relevant regulations promulgated pursuant thereto. The term "small business
concern owned and controlled by socially and economically disadvantaged
individuals" shall mean a small business concern-
20
(1) Which is at least 5l percent owned by one or more socially and economically
disadvantaged individuals; or, in the case of any publicly owned business, at
least 51 percent of the stock of which is owned by one or more socially and
economically disadvantaged individuals; and
(2) Whose management and daily business operations are controlled by one or more
of such individuals.
The Contractor shall presume that socially and economically disadvantaged
individuals include Black Americans, Hispanic Americans, Native Americans,
Asian-Pacific Americans, Asian-Indian Americans and other minorities, or any
other individual found to be disadvantaged by the Administration pursuant to
section 8(a) of the Small Business Act.
(d) Contractors acting in good faith may rely on written representations by
their subcontractors regarding their status as either a small business concern
or a small business concern owned and controlled by socially and economically
disadvantaged individuals.
VIII. SMALL BUSINESS AND SMALL DISADVANTAGED BUSINESS SUBCONTRACTING PLAN (IF
SUBCONTRACT OF GOVERNMENT CONTRACT EXCEEDS $500.000)
Contractor will adopt a subcontracting plan similar to the plan agreed to
by Southwestern Xxxx Telephone Company.
IX. UTILIZATION OF WOMEN-OWNED SMALL BUSINESSES
(a) "Women-owned small businesses," as used in this clause, means
businesses that are at least 51 percent owned by women who are United States
citizens and who also control and operate the business.
"Control," as used in this clause, means exercising the power to make
policy decisions.
"Operate," as used in this clause, means being actively involved in the
day-to-day management of the business.
(b) It is the policy of the United States that women-owned small
businesses shall have the maximum practicable opportunity to participate in
performing contracts awarded by any Federal agency.
(c) The Contractor agrees to use its best efforts to give women-owned small
businesses the maximum practicable opportunity to participate in the
subcontracts it awards to the fullest extent consistent with the efficient
performance of its contract.
00
Xxxxxxxx X
SERVICES
Program Objectives:
MSI will provide SWBT with high volume ADSL Fulfillment services and Customer
Premises Equipment Installation and Maintenance services.
SWBT's objective is to achieve high customer satisfaction for development of the
ADSL CPE.
Teaming:
ADSL is a new network technology. Successful implementation of ADSL technology
will require strong team work among SWBT and the MSI. As such, MSI shall
provide a single contact for project management and coordination activities in
all areas of presence throughout SWBT's territories in Arkansas, Kansas,
Missouri, Oklahoma and Texas.
At a future date, SWBT may wish to provide additional products to be
implemented as part of this proposal. MSI shall promptly indicate its ability
to support future requests.
Market Opportunity
The SWBT estimate of the potential market for ADSL CPE installation and
maintenance services is between 10,000 and 30,000 sites over the next 18 to 24
months for business and residential markets. Installation rates of between 45
and 75 installations per day, throughout SWBT's territory, are anticipated.
Geographic Territory
Initially, four wire centers in the Austin area, starting in the fourth quarter
of 1997. Long term, beginning second quarter 1998, in major metropolitan areas
throughout SWBT's five state territory.
Thirty days from execution of this Agreement, MSI shall provide information
which indicate its geographic coverage by zip-code.
22
Program Schedule
MSI shall have processes in place by October 1, 1997 for pre-deployment trials.
MSI to provide plan on how MSI will achieve this objective.
MSI shall be prepared to provide fulfillment. Installation and Maintenance
services of ADSL CPE to the market, in support of SWBT's ADSL roll-out,
beginning in October, 1997.
CPE
MS1 to receive CPE as consigned SWBT inventory stock, stage, provide equipment
in pre-packaged installation kits to send to installers and end customers.
Installation kits are defined in Attachment 4 of this Appendix.
ADSL CPE has already been pre-selected by SWBT.
Pricing Information
Pricing is outlined in Attachment 6 of this Appendix. MSI commits to fixed 2
year fixed pricing, independent of location beginning in October, 1997 for the
following:
Fixed fee, per site, for each of the Installation options as identified:
ADSL modem and splitter (outdoor environment ready)
Inside wire
Computer installation of browser software
Installation & configuration of NIC, including software installation
Fixed fee, per site, for each of the Maintenance options identified:
Next day parts
Next day onsite service
Same Day onsite service
Fixed fee per each requested delivery of pre-packaged installation kits to end
customers upon order request from SWBT.
Fixed fee, per unit, for delivery of each of the installation kits as
identified, with CPE ADSL modem with splitter, software, and NIC cards provided
by SWBT.
23
Installation
Installation Scope of Work for installing the ADSL Modem And splitter, Network
Interface Card, and wiring requirements are defined in attachments 1,2, and 3
respectively.
MSI will provide detail information on what their proposed wiring methodology is
for installing the wiring from the SWBT NID (Network Interface Device) to the
ADSL modem in the residence, when using existing IW (inside wiring). In cases
where existing IW is not available or Cat 5, a Cat 5 home run. From NID to ADSL
modem location, will be provided as defined in attachment 3 of this appendix.
Installation Requirements
SWBT will schedule the end customer installation appointment dates. SWEBT will
then communicate installation and maintenance schedule to MSI.
MSI normal installation hours shall be Monday through
Friday, 7:30am to 9:30pm, CST/CDT. MSI to provide fees for
work performed outside normal installation hours.
MSI agree to provide capabilities for supporting installations and maintenance
on Saturday.
MSI agrees to confirm ability to meet installation schedules per SWBT's
commitment to customer.
MSI agrees to provide plan for making up missed appointments independent of
scheduling rates for new work.
MSI agreed to be required to install the oldest inventoried equipment first to
ensure warranty coverage is maintained.
MSI agrees to be required to maintain records on date of receipt of equipment by
serial number.
Installation Completion
MSI agrees to complete the individual customer installation project upon
successful establishment of either a bi-directional 384/256Kbps ADSL ATM PVP
connection to the internet or corporate host.
24
Installation and checkout test plan is included as Attachments 1, 2, and 3.
MSI shall ship the installation kits from fulfillment center to customers who
only want the CPE installation kits, as identified in Attachment 4 of this
appendix, within five (5) working days of notification.
Wiring
MSI shall wire the ADSL modem to the ADSL modular termination xxxx and shall
utilize the cord supplied with the ADSL modem. (This cord will be two pair, Cat
3 wire with RJ14 terminations on both ends, not to exceed 20 feet in length.) IW
from the modular termination xxxx to the SWBT NID will be standard 24 or 26
gauge, CAT 3 wiring. Cabling to and from the OC to the ADSL Modem will be over
10BaseT Cat 2 cable.
MSI shall provide new wiring from the SWBT network termination point, at the
customers location, to the ADSL Modem as described in attachment 3
Maintenance
MSI will provide a toll free call center for maintenance and repair handling,
including warranty handling.
MSI shall offer next day parts, same day onsite, next day onsite, and 2 day
onsite maintenance. Hours of operation shall be 7:30am to 9:30 pm CST/CDT, five
(5) days a week (Monday - Friday).
Installation and Maintenance Field Service Requirements
MSI shall supply own transportation, including vehicles, licensed and insured
drivers, and adequate liability insurance.
MSI shall immediately provide each of its own installers with PC/Mac Laptop with
integral Ethernet and or ATM NIC card with SWBT ADSL Project software for
testing and verifying proper operation including ADSL network testing.
MSI shall provide testing software as required by SWBT to ensure proper
operation of NIC card in OC.
MSI shall provide installers with appropriate tools, cabling, wiring,
identification required to complete installations and maintenance dispatches on
a 97% first
25
time basis to the scheduled installation date, measured by dividing the number
of first visit installations successfully completed on time by the number of
scheduled installations.
MSI shall submit, a plan demonstrating how MSI intends to achieve this goal and
what measurement tools are proposed to monitor status.
MSI shall supply all ancillary parts as required to support installation.
MSI shall provide all training to installers and maintenance personnel.
MSI shall provide a typical test platform at SWBT for each PC (such as ISA, PCI)
or Mac that NIC card is installed with appropriate operating system software.
(such as Windows 3.1, 3.11, or later version, Windows 95, Windows NT)
MSI shall be responsible for its own inventory and field logistics system; such
systems must be described to SWBT, and must be adequate to support supplier's
field operation in a manner which meets service level requirements.
MSI shall have and maintain capability to communicate by phone, fax, and e-mail.
MSI shall have the proven resources and financial strength, or demonstrate a
plan to support SWBT in the deployment of the installations territory-wide in
volumes.
MSI shall indicate the volume of installations and maintenance levels that MSI
can commit to by zip-code on a per-week basis.
MSI shall provide the scope of their coverage by timeline both current and
planned.
MSI shall provide toll free end customer telephone assistance to diagnose
potential service issues and provide, at its expense, delivery, to the customer,
a unit to replace the unit that is suspect.
MSI shall indicate what its capability to support installations for
multi-language (including, but not limited to Spanish, Chinese, Tagalog,
Japanese, Vietnamese, Portugese, etc.) and hearing impaired customers.
26
Experience
MSI shall identify past experience in fulfilling programs of this scope and
magnitude.
MSI shall provide customer references for programs of similar scope and size.
Project
MSI shall provide a Project Manager, assigned to manage installations for
Management ADSL, for SWBT. The Project Manager will manage this installation
processes and work with the end customers, as well as the SWBT ADSL Customer
Service Team, to ensure successful implementations. The Project Manager shall be
responsible for collecting, maintaining, and assembling all ADSL specific
documentation which will include at a minimum:
Deployment Plan with timeline, equipment standard templates, deployment
locations, protocols and addressing as defined by SWBT, an inventory of
equipment, including serial numbers and network installed, procedures for
service calls, and equipment configurations.
MSI will supply resumes for proposed Project Manager. SWBT reserves the right to
interview and accept or decline any proposed Project Manager.
Licenses
MSI shall be licensed for residential and business installations in SWBT's
territory. MSI shall have all required federal, state, county and city licenses
to complete the ADSL installations successfully.
MSI shall meet all building codes as required by city and counties.
MSI shall comply with all applicable laws, rules and regulations.
Customer Satisfaction
End Customer satisfaction is of key concern to SWBT. SWBT welcomes innovations
where methods to increase customer satisfaction are addressed.
MSI shall provide how MSI intends to provide a safe installation to the end
customer without risk of personal safety or risk of loss of the end customers
personal property (i.e. hiring and screening programs for new employees, safety
training, etc.).
27
Tracking and Reporting
MSI shall provide a tracking and reporting format to track installations
activity by day, week, and month, showing force to load, and actual schedule
performance. Performance management reporting for volume of installations and
maintenance activities is a mandatory requirement.
MSI shall provide monthly performance reports that identify, among other items;
number and trend of calls, missed installations, second installations, equipment
failure rates and customer satisfaction levels.
MSI shall provide sample reports, and the methods used to gather the data upon
which these reports are base.
MSI shall specify how each piece of serialized equipment will be tracked and
identified, and reported to SWBT for provisioning and warranty tracking
purposes.
Timelines
MSI shall provide an overall program implementation timeline.
Subcontracting
MSI shall provide a list of potential major sub-contractors that MSI may use to
implement this project with their qualifications.
SWBT reserves the right to decline the use of any proposed sub-contractor.
28
Attachment 1
Installation Services
ADSL Modem and Splitter
MSI shall perform the following services in the installation, configuration and
testing of the ADSL Modem and passive splitter. Installation shall include;
physical installation of ADSL modem, connecting to power, attaching modem to the
ADSL network, configuration of ADSL Modem, installation of operating software,
checkout of operation, and demonstration to customer of connection.
Installation crew will call the business customer the day before the
installation is to commence to remind the customer that the installation is to
take place the following day either in the morning or afternoon.
Configuration
Configuration parameters will be set at the manufacturer's recommended defaults,
or as defined by SWBT. Specific customer requirements will be accommodated
during the configuration and installation process. MSI will confirm the use of
web service to ensure ADSL connectivity with the ISP or corporate location. Full
operational testing of all the parameters of the local software and it's inter-
operation with the ADSL network may be at an additional fee.
Protocol Addressing
Protocol addressing for the customers PC or Mac (NIC) to allow the ADSL Modems
to communicate with the host or Internet shall be defined by SWBT and will be
provided for in the configuration of the unit. Although the ADSL modem will
support one Internet connection, the installer shall be able to support
interconnecting to one of 20 different Internet Service providers script, to be
provided by SWBT.
Other specific addressing or configuration requested (i.e. other Group Address,
SNMP, etc.) is the responsibility of customer to provide.
Physical Placement of Unit
The ADSL modem will be placed as instructed by customer and may be either wall
or desktop mounted. Typical installation is expected to be desktop mounting. The
appropriate hardware for each instance will be provided by SWBT. Cables from
unit to the "telco" xxxx, and ADSL Modem to terminating equipment (for example
PC or Mac) will be connected. Appropriate cable lengths should
29
be ordered and supplied with the unit to be installed. Power outlets to be
provided by customer and shall be within 5 feet of the ADSL modem.
ADSL Modem Network Testing
Step 1, Configuration Process
1. Ensure PC and ADSL modem powers on
2. Ensure configuration is taken by PC and ADSL modem
3. Ensure ports can be seen by software and are configurable
Step 2, Test Connection to ADSL WAN Network
1. LAN and phone circuits are active and working properly
2. Network protocol is active
3. Addressing is not causing errors
4. Protocol is up
5. Review for network errors (lost packets, short frames, CRC, etc.)
Step 3, Test Other Connections
1. LAN or Serial port is active
2. Protocol is up
3. Addressing is not causing errors
Installation Compete
Installation is complete when:
1. ADSL Modem and PC is configured per manufacturer specifications or other
customer required configuration.
2. ADSL Modem and PC is connected to SWBT network.
3. ADSL Modem and PC has been tested with network service provided by SWBT (or
other carrier as appropriate and available) and connection with CO end
established.
4. ADSL Modem and PC operates as per manufacturer specifications
Installer (s) shall I leave behind a customer satisfaction survey for customer
to fill out and mail to SWBT.
30
Attachment 2
Installation Services
Ethernet or ATM 25 Mbps IBM PC Compatible
Network Interface Card (NIC) Installation
MSI will install and configure either a 10BaseT Ethernet Network Interface Card
(NIC) or a 25 Meg ATM NIC card as a connecting product to the ADSL Network
modem. The NIC may be either ISA or PCI form factors. The installation includes
opening of the PC or Mac, inserting the NIC and adding the driver software
provided with the NIC. Configuration of the NIC software is based on a specific
PC class with specific software provided by SWBT to run on a IBM class PC
operating Windows 95 or Mac running System 7. Other optional configurations may
be defined as part of this RFP in further attachments. MSI will develop a
specific installation script on the installation process to be approved by SWBT.
Customer must have a minimum configuration as defined by SWBT to operate with
the ADSL network.
Configuration
Configuration parameters will be set at the manufacturer's recommended defaults
for software selectable interrupts and jumper settings. Specific customer
requirements shall be accommodated during the configuration and installation
process when made available to the onsite MSI technician or Project Coordinator,
as approved by SWBT, prior to installation. MSI shall load the software in a
separate directory and called up by the software command specified by the
software.
Physical Placement of Unit
The NIC will be installed in the desired PC where slots are available. An
appropriate cable for connecting the NIC to the ADSL modem will be supplied with
the unit to be installed. Additional cables or longer cables, if appropriate,
but not to exceed 20 feet in length, shall be provided by the installer
technician.
Connecting Device Testing
Level 1 Testing:
During configuration process:
1. Ensure PC and NIC powers on properly,
2. Ensure configuration is taken by device
3. Ensure NIC can be seen by software and is configurable
4. Ensure that the NIC can transfer data from the PC to the ADSL modem and
network.
31
Installation Complete
NIC Installation Complete
1. NIC is configured per manufacturer specifications or ADSL specific required
configuration.
2. NIC is connected to ADSL modem.
3. NIC accepts software drivers and operates as per manufacturer specifications
to the ADSL modem.
4. PC is able to browse the desired web site successfully on the ADSL network.
Installer(s) shall leave behind a customer satisfaction survey for customer to
fill out mail to SWBT.
Attachment 3
Inside Wiring
(TW)
Residential
MSI shall provide, at its expense, new residential wiring from the ADSL Modem
connection to the SWBT network interface device (NID) at the residence.
The MSI shall perform the following: audit the (NID), determine which pair is in
use for the ADSL connection, install the ADSL splitter in the NID, or other
adjacent SWBT approved enclosure, per SWBT provided instructions, ensure
conditioning on the pairs, install new telco grade Cat 3 wire (24 gauge) up to
150 feet of telephone cable to the ADSL modem, provide termination in wall for
ADSL network connection via modular termination xxxx, place ADSL modem in
properly vented location, and connect the appropriate cables to the ADSL modem
and PC or Mac.
32
If wiring is performed separately than at time of installation of ADSL modem or
NIC, Installer(s) shall leave behind a customer satisfaction survey for customer
to fill out and mail to SWBT.
Business Wiring
Wiring for ADSL in a business environment will follow SWBT/MSI standard business
practices. Before a Proposal is proposed, MSI shall perform a walk through for
estimating costs to accurately estimate the costs of the installation.
RESTRICTED-PROPRIETARY INFORMATION
Attachment 4
ADSL Installation Packs
Option 1
MSI will sent Installation Pack to customers who perform their own ADSL modem
installation ADSL Modem. ADSL Splitter (Outdoor environment ready, with outdoor
boots for wiring connections provided if required.) (A separate splitter
enclosure may also be included.) ISP browser software, as required. Windows '95,
Windows for Workgroups 3.11, Windows NT 3.51, Windows NT 4.0 or Mac client
software driver stack for the NIC being used. ADSL RJ11 OR modular termination
xxxx. ADSL network line interconnection cable to the modem, 6 foot length.
10BaseT cable, 6 foot length. `How to' instructions guide. Modem Manual, or
other manufacturer's instructions. Misc. screws and plastic parts. 100 foot of
telco interconnection cable. Box marked with PB and SWBT logo.
Option 2
MSI will sent Installation Pack to customers who perform their own ADSL modem
and NIC card installation
33
ADSL Modem. ADSL Splitter (Outdoor environment ready, with outdoor boots for
wiring connections provided if required.) (A separate splitter enclosure may
also be included.) Ethernet NIC with software drivers. ISP browser software, as
required. Windows '95, Windows for Workgroups 3.11, Windows NT 3.51, Windows NT
4.0 or Mac client software driver stack for the NIC being used. ADSL RJ11 OR
RJ14 modular termination xxxx. ADSL network line interconnection cable to the
modem, 6 foot length. 10BaseT cable, 6 foot length. `How to' instructions guide.
Modem Manual, or other manufacturer's instructions. Misc. screws and plastic
parts. 100 foot of telco interconnection cable. Box marked with PB and SWBT
logo.
Option 3
MSI will sent Installation Pack to installers to perform the ADSL modem
installation for customers ADSL Modem. ADSL Splitter (Outdoor environment ready,
with outdoor boots for wiring connections provided if required.) (A separate
splitter enclosure may also be included.) ISP browser software, as required.
Windows '95, Windows for Workgroups 3.11, Windows NT 3.51, Windows NT 4.0 or Mac
client software driver stack for the NIC being used.ADSL RJ11 OR RJ14 modular
termination xxxx. ADSL network line interconnection cable to the modem, 6 foot
length. 10BaseT cable, 6 foot length. Modem Manual, or other manufacturer's
instructions, for customer.
Option 4
MSI will sent Installation Pack to installers who perform the ADSL modem and NIC
card installation for customers
ADSL Modem
ADSL Splitter (Outdoor environment ready, with outdoor boots for wiring
connections provided if required.) A separate splitter enclosure may also be
included.) Ethernet NIC with software drivers. ISP browser software, as
xxxxxxxx.Xxxxxxx'95, Windows for Workgroups 3.11, Windows NT 3.51, Windows NT
4.0 or Mac client software driver stack for the NIC being used.ADSL RJ11 or RJ14
modular termination xxxx.ADSL network line interconnection cable to the modem, 6
foot length.10BaseT cable, 6 foot length. Modem Manual, or other manufacturer's
instructions, for customer.
34
Attachment 5
FULLFILLMENT CENTER
MSI's Fulfillment Center
1. The fulfillment Center will have all selected ADSL CPE and installation
components readily available for sale to SWBT customers (i.e. Self-Installers),
within 5 business days of receipt of an order from SWBT.
2. MSI Fulfillment Center will provide weekly reports to SWBT which track the
delivery and servicing of CPE.
3. MSI Fulfillment Center will deliver CPE directly to SWBT customers or
designated installation partners within intervals determined by SWBT; currently
SWBT's expectation is that 5 business days would be the maximum delivery time
anywhere in anywhere in SWBT territory, and delivery volumes may eventually be
greater than 75 ADSL kits per day.
4. MSI Fulfillment Center will support all warranties, exchange policies and
discount structures offered by the manufacturer (s) defined by SWBT.
5. MSI Fulfillment Center employees will provide manufacturer instructions
and/or any other provided collateral for CPE use to customers, as required.
6. MSI Fulfillment Center will provide a toll free number for customer support.
The number will be included in the CPE packaging.
7. MSI will be required to have and/or implement a program to perform
pre-employment screening, bonding, and safety training prior to having it's
employees perform services on behalf of SWBT.
Installation and Maintenance
8. MSI will have the necessary tools, equipment, and transportation to install
ADSL CPE components.
9. MSI will have a logistics system in place to efficiently receive and
distribute CPE to the installer responsible for the installation within the
intervals determined by SWBT.
10. MSI will have a process to adequately handle force to load issues and
scheduling for timely installation of CPE that customers have selected.
35
11. MSI's Installation and Maintenance function will support all warranties, and
exchange policies offered by the manufacturer(s) selected by SWBT.
12. MSI will provide weekly reports to SWBT which track the receiving time from
the Fulfillment center, the interval from receipt of equipment, to the time the
customer order is completed; and tracking of orders not completed on the first
visit.
13. MSI will provide customers with instructions on how to use the ADSL service,
and demonstrate to the customer that the service is in working order before
leaving the premises.
14. MSI will hand the customer satisfaction survey to allow the customer to
provide feedback to SWBT concerning the quality of services provided.
15. MSI shall provide all CPE components with backup supplies to each
installer.MSI shall provide respond to CPE trouble calls within the interval
period determined by SWBT. (Currently expected to be 4 hours or less from
receipt of trouble call based on a rolling clock. A rolling clock is defined as
any hourly increment being rounded to the next hour i.e. a call received at 1:05
P.M. will be counted as received at 2:00 P.M.)
17. MSI shall provide trained personnel to successfully install multiple ADSL
configurations, and to be able to handle a multitude of installation variable.
18. MSI will be required to have and/or implement a program to perform pre-
employment screening, bonding, and safety training prior to having its employees
perform services on behalf of SWBT.
19. MSI will work with SWBT to implement a process to accommodate language
dependent customers.
20. At SWBT's request, the MSI installation and Maintenance force will make all
necessary arrangements to accommodate hearing impaired customers. This includes,
but is not limited to, the ability to interact with a Telecommunications Device
for the Deaf (TTY).
21. MSI is required to handle all SWBT geographic regions, by zip code
(preferred) or by County, for the full range of installation and maintenance
services.
