INFORMATION TECHNOLOGY SERVICES AGREEMENT by and between SYMETRA LIFE INSURANCE COMPANY and ACS COMMERCIAL SOLUTIONS, INC. October 28, 2004 CONFIDENTIAL
Table of Contents
SERVICES AGREEMENT
INSURANCE COMPANY
SOLUTIONS, INC.
Table of Contents
PAGE | ||||
ARTICLE 1 GUIDING PRINCIPLES, RELATIONSHIP MANAGEMENT AND INTERPRETATION |
1 | |||
1.1 Guiding Principles |
1 | |||
1.1.1 Enhanced IT Capabilities and Effectiveness |
1 | |||
1.1.2 Reduce IT Costs |
2 | |||
1.1.3 Improve and Maintain Technology |
2 | |||
1.1.4 Focus on Core Competencies |
2 | |||
1.1.5 Improve Business Processes |
2 | |||
1.2 Relationship Management |
2 | |||
1.2.1 IT Outsourcing Committee |
2 | |||
1.2.2 Project Executives |
3 | |||
1.2.3 Service Delivery Managers |
3 | |||
1.2.4 Management Functions |
3 | |||
1.3 Agreement Structure |
4 | |||
1.3.1 Master Agreement |
4 | |||
1.3.2 Country Agreements |
4 | |||
1.3.3 Affiliates of Symetra |
4 | |||
1.3.4 Effect of Certain Provisions |
4 | |||
1.4 Interpretation |
4 | |||
ARTICLE 2 SERVICES |
5 | |||
2.1 General |
5 | |||
2.1.1 Commencement of Services |
5 | |||
2.1.2 Locations for Performance of Services |
5 | |||
2.2 Service Tower Services |
6 | |||
2.2.1 Initial Service Tower Services |
6 | |||
2.2.2 SLRs for Service Towers |
6 | |||
2.2.3 Symetra Sites |
8 | |||
2.2.4 Governance Regarding Relief Events |
8 | |||
2.3 Transition Services |
9 | |||
2.3.1 Transition Plan |
9 | |||
2.3.2 Progress Reports |
9 | |||
2.3.3 Financial Responsibility |
9 | |||
2.4 Purchasing Agent Services |
9 | |||
2.5 Technology Management and Security Services |
10 | |||
2.5.1 General |
10 | |||
2.5.2 Technology Upgrades and Enhancements |
10 | |||
2.5.3 ACS’ Technology Refresh Requirements |
10 | |||
2.5.4 Technology Planning and Innovation |
10 | |||
2.5.5 Asset Management |
11 | |||
2.5.6 Shared Resources |
11 | |||
2.5.7 Disaster Recovery |
11 |
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2.6 Standards and Procedures Manual |
12 | |||
2.6.1 Development of Manual |
12 | |||
2.6.2 Contents |
13 | |||
2.7 Service Compatibility |
13 | |||
2.8 In-Scope Service Requests |
14 | |||
2.9 Out-of-Scope Work Orders |
14 | |||
2.9.1 Requirements and Process |
14 | |||
2.9.2 Potential Limitation on Future Contracts |
15 | |||
2.10 Extraordinary Events or Circumstances |
15 | |||
2.11 Reports and Other Resource Materials |
16 | |||
2.11.1 General |
16 | |||
2.11.2 Media |
16 | |||
2.12 Critical Milestones |
16 | |||
2.12.1 Designation of Critical Milestones |
16 | |||
2.12.2 Failure to Timely Achieve a Critical Milestone |
16 | |||
2.13 End-User Satisfaction and Communication |
16 | |||
2.14 Cooperation with Symetra and Third Parties |
17 | |||
2.15 Movement of an ACS Facility |
17 | |||
ARTICLE 3 PERSONNEL |
17 | |||
3.1 ACS Personnel |
17 | |||
3.1.1 ACS Key Personnel |
17 | |||
3.1.2 Additional Personnel Requirements |
19 | |||
3.1.3 Minimum Proficiency Xxxxxx |
00 | |||
3.1.4 Specialized Personnel |
19 | |||
3.1.5 Training |
19 | |||
3.1.6 Supervision and Conduct of ACS Personnel |
19 | |||
3.2 Symetra Personnel |
20 | |||
3.3 Solicitation of Personnel |
20 | |||
3.4 Personnel Restriction |
20 | |||
ARTICLE 4 ASSETS AND THIRD-PARTY CONTRACTS |
21 | |||
4.1 Symetra Retained Equipment |
21 | |||
4.1.1 General |
21 | |||
4.1.2 Third-Party Approvals |
21 | |||
4.1.3 Return of Symetra Equipment |
21 | |||
4.2 ACS Equipment |
21 | |||
4.2.1 Use of ACS Equipment by ACS Employees |
22 | |||
4.2.2 Provision of ACS Equipment to Symetra |
22 | |||
4.2.3 Installation of ACS Equipment |
22 | |||
4.2.4 Maintenance of ACS Equipment |
22 | |||
4.3 Software |
22 | |||
4.3.1 ACS-Licensed Third Party Software |
22 | |||
4.3.2 Symetra-Licensed Third Party Software |
23 | |||
4.3.3 Category 5 Software |
24 |
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4.3.4 Category 6 Software |
24 | |||
4.4 Assigned Contracts |
25 | |||
4.5 Managed Contracts |
25 | |||
4.6 Further Assurances |
25 | |||
4.7 Use of Symetra Facilities |
25 | |||
4.7.1 Specific Hardware and Carrier Charges |
25 | |||
4.7.2 Access to Personnel and Information |
26 | |||
4.7.3 Other Facility-Related Obligations |
26 | |||
ARTICLE 5 RETAINED AUTHORITIES |
26 | |||
5.1 General |
26 | |||
5.2 Specific Retained Authorities |
26 | |||
5.2.1 Strategic and Operational Planning |
26 | |||
5.2.2 Service Design and Delivery |
27 | |||
5.2.3 Moves, Adds and Changes |
27 | |||
5.2.4 Business Process Reengineering |
27 | |||
5.2.5 Contract Management |
28 | |||
5.2.6 Budget Management |
28 | |||
5.2.7 Validation and Verification |
28 | |||
5.2.8 Review and Acceptance |
28 | |||
ARTICLE 6 FEES AND PAYMENT TERMS |
29 | |||
6.1 Fees |
29 | |||
6.1.1 General |
29 | |||
6.1.2 Transition Services |
29 | |||
6.1.3 Annual Services Fees |
29 | |||
6.1.4 Service Rates |
29 | |||
6.1.5 Taxes |
30 | |||
6.1.6 Currency |
30 | |||
6.2 Adjustments to Fees |
31 | |||
6.2.1 Terminated Services |
31 | |||
6.2.2 Fee Reductions |
31 | |||
6.2.3 Baselines and ARCs and RRCs |
31 | |||
6.2.4 Addition or Divestiture of Affiliates and Business Ventures |
32 | |||
6.2.5 Set Off |
33 | |||
6.3 Invoices |
33 | |||
6.3.1 Services |
33 | |||
6.3.2 Other Services |
33 | |||
6.4 Disputed Amounts |
33 | |||
ARTICLE 7 RECORDKEEPING AND AUDIT RIGHTS |
34 | |||
7.1 Recordkeeping |
34 | |||
7.2 Operational Audits |
34 | |||
7.3 Financial Audits |
35 |
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7.4 Xxxxxxxx-Xxxxx Compliance |
35 | |||
7.4.1 General |
35 | |||
7.4.2 SAS 70 Type II Audits |
36 | |||
7.4.3 Results of Inquiries and Corrective Plan |
36 | |||
7.4.4 Subcontractors |
37 | |||
7.4.5 Confidential Information |
37 | |||
ARTICLE 8 REPRESENTATIONS, WARRANTIES AND COVENANTS |
37 | |||
8.1 ACS Representations, Warranties and Covenants |
37 | |||
8.1.1 Performance of the Services |
37 | |||
8.1.2 Viruses and Disabling Devices |
37 | |||
8.1.3 Conflicts of Interest |
37 | |||
8.1.4 Financial Condition and Information |
39 | |||
8.1.5 Litigation and Service of Process |
39 | |||
8.1.6 Proprietary Rights Infringement |
39 | |||
8.1.7 Legal and Corporate Authority |
39 | |||
8.1.8 Violations |
40 | |||
8.1.9 Information Furnished to Symetra |
40 | |||
8.1.10 Previous Contracts |
40 | |||
8.1.11 Completeness of Due Diligence Activities |
40 | |||
8.2 Symetra’s Representations, Warranties and Covenants |
40 | |||
8.2.1 Legal Authority |
40 | |||
8.2.2 Warranty Disclaimer |
40 | |||
8.2.3 Proprietary Rights Infringement |
41 | |||
8.3 General Warranty Disclaimer |
41 | |||
8.4 Material Misstatements and Omissions |
41 | |||
ARTICLE 9 TERM AND TERMINATION |
41 | |||
9.1 Term |
41 | |||
9.1.1 Initial Term |
41 | |||
9.1.2 Renewal Terms |
41 | |||
9.1.3 Symetra-Initiated Annual Renegotiation |
41 | |||
9.2 Early Termination |
42 | |||
9.2.1 For Convenience |
42 | |||
9.2.2 Change in Control of ACS |
42 | |||
9.2.3 Termination for Force Majeure Event |
42 | |||
9.2.4 HIPAA |
44 | |||
9.3 Events of Default |
44 | |||
9.4 Rights and Remedies of ACS Upon Default of Symetra |
45 | |||
9.5 Rights and Remedies of Symetra upon Default of ACS |
46 | |||
9.6 Non-Exclusive Remedies |
46 | |||
9.7 Survival |
46 |
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ARTICLE 10 DISENTANGLEMENT |
46 | |||
10.1 General Obligations |
46 | |||
10.2 Disentanglement Period |
47 | |||
10.3 Specific Obligations |
47 | |||
10.3.1 Full Cooperation, Information and Knowledge Transfer |
47 | |||
10.3.2 Third-Party Authorizations |
48 | |||
10.3.3 Transfer of Assets |
48 | |||
10.3.4 Assignment of Contracts |
48 | |||
10.3.5 Delivery of Documentation and Data |
48 | |||
10.3.6 Hiring of Employees |
48 | |||
10.4 Preparation for Disentanglement |
49 | |||
10.4.1 Complete Documentation |
49 | |||
10.4.2 Maintenance of Assets |
49 | |||
10.4.3 Advance Written Consents |
49 | |||
10.4.4 All Necessary Cooperation and Actions |
50 | |||
10.4.5 Payment for Disentanglement Services |
50 | |||
ARTICLE 11 LIMITATIONS ON LIABILITY |
50 | |||
11.1 Cap On Liability |
50 | |||
11.2 Recoverable Damages |
51 | |||
11.3 Non-Direct Damages |
51 | |||
11.4 Symetra Exceptions from the Limitations on Liability |
52 | |||
11.5 ACS Exceptions from the Limitations on Liability |
52 | |||
11.6 Costs of Cure |
52 | |||
11.7 Attorneys’ Fees |
52 | |||
ARTICLE 12 PROPRIETARY RIGHTS |
53 | |||
12.1 Work Product |
53 | |||
12.1.1 Symetra Sole Owner |
53 | |||
12.1.2 ACS License to Use |
53 | |||
12.1.3 Intellectual Property |
53 | |||
12.1.4 ACS Underlying and Derivative Works |
54 | |||
12.1.5 Third-Party Underlying and Derivative Works |
54 | |||
12.2 Rights and Licenses |
54 | |||
12.3 Symetra Data |
54 | |||
12.4 Infringement |
54 | |||
12.5 Cooperation |
54 | |||
ARTICLE 13 SECURITY AND CONFIDENTIALITY |
55 | |||
13.1 Security |
55 | |||
13.1.1 General |
55 | |||
13.1.2 Information Access |
55 | |||
13.1.3 Background Checks |
55 |
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13.1.4 Other Policies |
56 | |||
13.2 Confidential Information |
56 | |||
13.2.1 Xxx-Xxxxxxxxxx |
00 | |||
13.2.2 Disclosure Requests |
56 | |||
13.2.3 Permitted Disclosures |
56 | |||
13.3 Legally Required Disclosures |
57 | |||
13.4 Notification and Mitigation |
57 | |||
13.5 Return of Confidential Information |
57 | |||
13.6 Injunctive Relief |
58 | |||
ARTICLE 14 LEGAL COMPLIANCE |
58 | |||
14.1 Compliance with All Laws and Regulations |
58 | |||
14.2 ACS Permits, Licenses and Assistance |
58 | |||
14.3 Hazardous Materials |
58 | |||
14.4 HIPAA |
59 | |||
14.4.1 General |
59 | |||
14.4.2 Security Requirements |
59 | |||
14.5 California Personal Information Statute |
59 | |||
14.6 Data Protection |
59 | |||
ARTICLE 15 INDEMNIFICATION |
61 | |||
15.1 By ACS |
61 | |||
15.1.1 Intellectual Property |
61 | |||
15.1.2 Personal Injury, Property Damage and Other Damage |
61 | |||
15.1.3 Third-Party Contracts |
62 | |||
15.1.4 ACS Employees |
62 | |||
15.1.5 Hazardous Material |
62 | |||
15.1.6 Information Disclosure |
62 | |||
15.1.7 Security Breaches |
62 | |||
15.1.8 Non-Performance |
62 | |||
15.1.9 Taxes |
63 | |||
15.2 By Symetra |
63 | |||
15.2.1 Intellectual Property |
63 | |||
15.2.2 Managed and Assigned Contracts |
63 | |||
15.2.3 Hazardous Materials |
63 | |||
15.3 Indemnification Procedures |
63 | |||
15.3.1 General |
63 | |||
15.3.2 Settlement of Claims |
64 | |||
15.3.3 Defense Declined |
64 | |||
15.3.4 Defense Accepted |
64 | |||
ARTICLE 16 INSURANCE |
64 | |||
16.1 Required Insurance Coverages |
64 |
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16.2 General Provisions |
65 | |||
16.2.1 Evidence of Insurance |
65 | |||
16.2.2 Claims-Made Coverage |
65 | |||
16.2.3 Notice of Cancellation or Change of Coverage |
65 | |||
16.2.4 Qualifying Insurers |
65 | |||
16.2.5 Waiver of Subrogation |
65 | |||
ARTICLE 17 PROBLEM RESOLUTION |
66 | |||
17.1 Problem Resolution Process |
66 | |||
17.1.1 Administrative-Level Performance Review |
66 | |||
17.1.2 IT Outsourcing Committee Performance Review |
66 | |||
17.1.3 Executive-Level Performance Review |
66 | |||
17.1.4 Voluntary, Non-Binding Mediation |
66 | |||
17.2 Continued Performance; No Tolling of Cure Periods |
66 | |||
17.3 De Minimis Problems |
66 | |||
17.4 Equitable Relief |
67 | |||
ARTICLE 18 USE OF SUBCONTRACTORS |
67 | |||
18.1 Approval; Key Subcontractors |
67 | |||
18.2 Subcontractor Agreements |
67 | |||
18.3 Liability and Replacement |
67 | |||
18.4 Direct Agreements |
68 | |||
ARTICLE 19 MISCELLANEOUS |
68 | |||
19.1 Defined Terms |
68 | |||
19.2 Third-Party Beneficiaries |
68 | |||
19.3 Use of Symetra Name |
68 | |||
19.4 Captions; References; Terminology |
68 | |||
19.5 Assignment |
68 | |||
19.6 Notices |
68 | |||
19.7 Amendments; Waivers |
69 | |||
19.8 Relationship Between the Parties |
69 | |||
19.9 Access to Personnel and Information |
70 | |||
19.10 Severability |
70 | |||
19.11 Counterparts; Faxed Signatures |
70 | |||
19.12 Governing Law and Venue |
70 | |||
19.13 Arbitration |
71 | |||
19.14 Expenses |
71 | |||
19.15 Import/Export |
71 | |||
19.16 Waiver of UCITA |
71 | |||
19.17 Benefits of Agreement |
71 | |||
19.18 Entire Agreement |
72 |
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Schedule 1
|
Relationship Management | |
Schedule 2
|
Service Tower Services SOW | |
Schedule 2A
|
Cross-Functional Services SOW | |
Schedule 2B
|
Data Center Services SOW | |
Schedule 2C
|
Distributed Computing Services SOW | |
Schedule 2D
|
Data Network Services SOW | |
Schedule 2E
|
Voice Communications Services SOW | |
Schedule 2F
|
Help Desk Services SOW | |
Schedule 2G
|
Output Processing SOW | |
Schedule 2H
|
Content Management SOW | |
Schedule 3
|
Fees | |
Schedule 4
|
Service Rates | |
Schedule 5
|
Fee Reductions | |
Schedule 6
|
Termination Fee | |
Schedule 7
|
Affiliates of Symetra |
Attachment A
|
Benchmarking Procedures | |
Attachment B
|
Symetra Sites | |
Attachment C
|
Transition Plan | |
Attachment D
|
Form of In-Scope Service Request | |
Attachment E
|
ACS Key Personnel | |
Attachment F
|
ACS’ Technology Refresh Requirements | |
Attachment G
|
Shared Resources | |
Attachment H
|
Assigned Contracts | |
Attachment I
|
Managed Contracts | |
Attachment J
|
Invoice Format | |
Attachment K
|
HIPAA Terms | |
Attachment L
|
Software Schedule | |
Attachment M
|
Offshore Services | |
Attachment N
|
Required Insurance Coverage | |
Attachment O
|
Approved Subcontractors | |
Attachment P
|
Definitions | |
Attachment Q
|
Approved Auditors |
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GUIDING PRINCIPLES, RELATIONSHIP
MANAGEMENT AND INTERPRETATION
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SERVICES
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Symetra- | Response | |||
Designated | Symetra Corporate Headquarters & | |||
Priority | ACS NWSC - Hillsboro | Symetra Remote Office Locations | ||
Urgent
|
Immediate | ASAP, not to exceed 8 hours | ||
Standard
|
2 Hours | 2 Business Days | ||
Low
|
8 Hours | 5 Business Days |
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Schedule 5; and/or (b) declare an Event of Default. Notwithstanding the foregoing, the remedies described in Sections 2.12.2(a) and (b) shall not be available to Symetra if and to the extent ACS’ failure to achieve any Critical Milestone by the corresponding date for achieving such Critical Milestone is due to: (c) the occurrence of a Force Majeure Event; (d) a delay by Symetra solely for its own convenience; or (e) Symetra’s material failure to perform any of its responsibilities under this Agreement that were a pre-condition to ACS’ ability to perform its obligations, provided that such failure previously was identified by ACS in writing.
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PERSONNEL
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ASSETS AND THIRD-PARTY CONTRACTS
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RETAINED AUTHORITIES
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FEES AND PAYMENT TERMS
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RECORDKEEPING AND AUDIT RIGHTS
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REPRESENTATIONS, WARRANTIES AND COVENANTS
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TERM AND TERMINATION
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DISENTANGLEMENT
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LIMITATIONS ON LIABILITY
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PROPRIETARY RIGHTS
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SECURITY AND CONFIDENTIALITY
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LEGAL COMPLIANCE
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INDEMNIFICATION
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INSURANCE
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PROBLEM RESOLUTION
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USE OF SUBCONTRACTORS
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MISCELLANEOUS
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0000 000xx Xxxxx XX
Xxxxxxx, XX 00000-0000
Attention: Chief Information Officer
Telecopier No.: (000) 000-0000
0000 000xx Xxxxx XX
Xxxxxxx, XX 00000-0000
Attention: Legal Counsel
Telecopier No.: (000) 000-0000
0000 XX Xxxxxxx Xxxxx
Xxxxx X-000
Xxxxxxxxx, XX 00000
Attention: Symetra SBU Manager
Telecopier No.: (000) 000-0000
0000 X. Xxxxxxx Xxxxxx, Xxxx 0, 0xx Xxxxx
Xxxxxx, Xxxxx 00000
Attention: Group Counsel for Commercial Solutions
Telecopier No.: (000) 000-0000
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SYMETRA LIFE INSURANCE COMPANY | ACS COMMERCIAL SOLUTIONS, INC. | |||||||||
By:
|
By: | |||||||||
Title:
|
Title: | |||||||||
Date:
|
Date: | |||||||||
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AFFILIATED COMPUTER SERVICES, INC. | ||||
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Schedule 1—Relationship Management
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Schedule 1—Relationship Management
1.0 Relationship Management Services and ACS Proposed Staffing |
1 | |||
1.1 Personnel and Organization Overview |
1 | |||
1.2 ACS Account Team Organization and Staffing |
2 | |||
1.2.1 Organization Chart |
2 | |||
1.2.2 Key Account Team Management Organization and Roles |
2 | |||
1.2.3 Key Executive Team Roles |
5 | |||
1.3 Additional ACS Team Roles |
6 | |||
1.3.1 ACS Business Operations Manager |
6 | |||
1.3.2 ACS Contracts Manager |
6 | |||
1.3.3 ACS Technical Service Tower Service Delivery Manager(s) |
6 | |||
1.3.4 ACS Sales Executive |
7 | |||
1.3.5 Other ACS Key Account Team Management Personnel |
7 | |||
1.3.6 Other relevant ACS personnel |
7 | |||
1.3.7 Account Team Position Descriptions |
7 |
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Schedule 1—Relationship Management
¨ | Account structure focuses on Symetra with resources that are aligned with Symetra’s objectives. | ||
¨ | Compensation is directly tied to Symetra’s satisfaction and ACS’ ability to exceed performance measurements. |
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Schedule 1—Relationship Management
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Schedule 1—Relationship Management
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Schedule 1—Relationship Management
¨ | Recruiting internally within the SBU management team | ||
¨ | Leveraging the salesperson’s knowledge gained throughout the sales process to continue delivery of the Services |
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Schedule 1—Relationship Management
¨ | Daily interaction between Symetra functional leaders and the ACS SBU manager and the ACS Service Delivery Manager will keep the lines of communication and understanding open. | ||
¨ | Regular status meetings will be conducted to review and discuss activities or issues related to the provision of Services. | ||
¨ | Annual technology reviews will discuss Symetra’s business directions and ACS’ new products and services relative to Symetra’s environment. |
Roles and Responsibilities | Business Profile | |
• Direct activities of SBU
management team • Perform active role in migration process • Regularly review quality of delivered service • Coordinate recurring and ad hoc meetings • Prepare and present management reports • Oversee contract agreements • Escalate problems • Perform strategic planning |
• Strong IT infrastructure knowledge with
a clear understanding of IT as an enabler to
accomplishing business objectives |
|
• Experience in developing and
maintaining client relationships and developing
solutions to meet client needs |
||
• Expertise in project management, new
business support, proposal support and IT
consulting |
||
• Management experience |
||
• Team leadership skills |
||
• Creative thinker |
||
• Superior technology strategist |
||
• Negotiation skills |
||
• Experienced in motivating and managing
high performance staffs |
||
• Financial management experience |
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Schedule 1—Relationship Management
Roles and Responsibilities | Business Profile | |
• Oversee day-to-day operations of the Services
|
• Superior analytical skills |
|
• Collect and track SLA/SLR metrics
|
• Technical expertise in the very areas of
concern to ACS’ clients |
|
• Coordinate and manage service changes
|
• Experience from several operational areas |
|
• Prioritize special service requests
|
• Understanding of technology and the
outsourcing environment |
|
• Manage special and large projects
|
• Experience in assisting clients achieve their technology plans |
|
• Keep lines of communication open between Symetra
and ACS
|
• Operations management experience |
|
• Communicate changes that may affect both
organizations and ensure that interested parties
are informed
|
• Project management skills • Leadership qualities • Effective communicator • Team-building skills |
|
Page 6
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Schedule 1—Relationship Management
Page 7
Table of Contents
Schedule 1—Relationship Management
Page 8
Table of Contents
Schedule 2A—Cross Functional Services SOW
Page i
Table of Contents
Schedule 2A—Cross Functional Services SOW
1.0 Cross Functional Services Overview and Objectives |
||||
1.1 Services Overview |
||||
1.2 Service Objectives |
||||
2.0 Service Environment |
||||
2.1 Scope of the Infrastructure to be Supported |
||||
3.0 Cross Functional Services Requirements |
||||
3.1 Service Descriptions and Roles & Responsibilities |
||||
3.2 Exclusions |
||||
4.0 Service Management |
||||
4.1 Objectives |
||||
4.2 Definitions |
||||
4.3 Service Level Requirements (SLRs) |
||||
4.4 Reports |
||||
5.0 List of Referenced ITSA Schedules |
Table 2. Planning and Analysis Roles and Responsibilities
Table 3. Requirements Definition Roles and Responsibilities
Table 4. Design Specifications Roles and Responsibilities
Table 5. Acquisition and Management Roles and Responsibilities
Table 6. Engineering/Development Roles and Responsibilities
Table 7. Integration and Testing Roles and Responsibilities
Table 8. Implementation and Migration Roles and Responsibilities
Table 9. Operations and Administration Roles and Responsibilities
Table 10. Incident & Problem Management
Table 11. Maintenance Roles and Responsibilities
Table 12. Configuration Management Roles and Responsibilities
Table 13. Change and Release Management Roles and Responsibilities
Table 14. Capacity Management Roles and Responsibilities
Page i
Table of Contents
Schedule 2A—Cross Functional Services SOW
Table 16. Service Level Monitoring and Reporting Responsibilities
Table 17. Account Management Roles and Responsibilities
Table 18. Root Cause Analysis Roles and Responsibilities
Table 19. Training and Knowledge Transfer Roles and Responsibilities
Table 20. Documentation Roles and Responsibilities
Table 22. Security Roles and Responsibilities
Table 23. IT Service Continuity and Disaster Recovery Roles and Responsibilities
Table 24. Environmental and Facilities Support
Table 25. Financial/Chargeback Services
Table 26. Incident Resolution SLRs
Table 27. Priority Levels
Table 28. Backup Schedule
Table 29. Restoration SLR
Table 30. Disaster Recovery SLRs
Table 31. Asset Tracking SLR
Table 32. Customer Satisfaction SLR
Table 33. Cross Functional Services Reports
Page ii
Table of Contents
Schedule 2A—Cross-Functional Services SOW
Data | Distributed | Data | Voice | Output | Content | ||||||||||||
Center | Computing | Network | Comm. | Help Desk | Processing | Management | |||||||||||
Services | Services | Services | Services | Services | Services | Services | |||||||||||
SOW | SOW | SOW | SOW | SOW | SOW | SOW |
n | Ensure that critical IT life cycle and service management functions are included in all IT Services Tower SOWs | ||
n | Receive IT services that consider an end-to-end enterprise view across all IT Service Towers |
3.0 | Cross Functional Services Requirements |
n | Schedule 2B – Data Center Services SOW |
Page 1
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Schedule 2A—Cross-Functional Services SOW
n | Schedule 2C – Distributed Computing Services SOW | ||
n | Schedule 2D – Data Network Management Services SOW | ||
n | Schedule 2E – Voice Communication Services SOW | ||
n | Schedule 2F – Help Desk Services SOW | ||
n | Schedule 2G – Output Processing Services SOW | ||
n | Schedule 2H – Content Management Services SOW |
General Roles and Responsibilities | ACS | Symetra | ||
Provide Services that support Symetra business
needs and End-User requirements |
X | |||
Comply with Symetra policies and standards and
industry regulations applicable to Symetra for
information, information systems, personnel, physical
and technical security |
X | |||
Conform to changes in laws, regulations and policies.
Major changes shall be proposed on a
project-by-project effort basis to alter the
environment to conform to the new requirements |
X | |||
Report performance against SLRs |
X | |||
1. Coordinate all changes to the IT
infrastructure
that may affect the service levels of any other
service area |
X | |||
Provide timely creation, updating, maintenance
and provision of all appropriate project plans,
project time and cost estimates, technical
specifications, management documentation and
management reporting in a form/format that is
acceptable to Symetra for all Service Tower projects
and major Service activities |
X |
Page 2
Table of Contents
Schedule 2A—Cross-Functional Services SOW
Planning and Analysis Roles and Responsibilities | ACS | Symetra | ||
1. Define services, standards and timeframes for planning and
analysis activities |
X | |||
2. Participate in defining services and standards for planning
and
analysis activities |
X | |||
3. Review and approve services and standards for planning and
analysis activities |
X | |||
4. Define Symetra requirements at the enterprise level for all
Service Towers (e.g. business, technology strategy, functional,
availability, capacity, performance, backup and IT continuity
service) |
X | |||
5. Perform infrastructure, configuration, technical and service
planning and analysis based on Symetra requirements (e.g.
availability, capacity, performance, backup and IT continuity
service) |
X | |||
6. Provide infrastructure installation and upgrade
recommendations |
X | |||
7. Approve infrastructure planning, analysis and recommendations
for
new applications, infrastructure and services |
X | |||
8. Provide management reports required for planning and analysis
activities (e.g. utilization and capacity trend reports) |
X | |||
9. Recommend data backup and retention policies for all Service
Towers |
X | |||
10. Define and approve Symetra data backup and retention policies and
requirements for all Service Towers |
X | |||
11. Continuously monitor technical trends through independent
research; document and report on products and services with potential
use for Symetra as it aligns with Symetra’s business and technology
strategy |
X | |||
12. Perform feasibility studies for the implementation of new
technologies that best meet Symetra business needs and meet cost,
performance and quality objectives |
X | |||
13. Define enterprise-level project management policies, procedures
and requirements (e.g. project feasibility analysis, cost benefit
analysis, scheduling, costing, resource planning, communication
planning, procurement, risk management and quality management) |
X | |||
14. Perform project management function |
X | |||
15. Perform project management oversight and liaison function to the
business and customers |
X | |||
16. Conduct technical and business planning sessions to establish
standards, architecture and project initiatives per the planning and
analysis policies and procedures |
X | |||
17. Participate in technical and business planning sessions to
establish standards, architecture and project initiatives |
X | |||
18. Conduct regular planning for technology refresh and upgrades |
X | |||
19. Participate in regular planning for technology refresh and
upgrades |
X | |||
20. Conduct technical reviews and provide recommendations for
improvements to the infrastructure that increase efficiency and
effectiveness per the planning and analysis policies and procedures |
X |
Page 3
Table of Contents
Schedule 2A—Cross-Functional Services SOW
Requirements Definition Roles and Responsibilities | ACS | Symetra | ||
1. Define requirements and standards |
X | |||
2. Participate in defining requirements and standards |
X | |||
3. Ensure requirements meet security policies |
X | |||
4. Conduct interviews, group workshops, and surveys to determine
user
functional, performance, availability, maintainability and IT
continuity requirements. |
X | |||
5. Participate in appropriate requirements gathering activities |
X | |||
6. Provide ACS with written information in sufficient detail
pertaining to the requirements definition to enable ACS to create the
appropriate requirements documentation (e.g. business requirements
documentation) |
X | |||
7. Document all requirements in mutually agreed formats (e.g.,
system
specifications, data models, network design schematics) |
X | |||
8. Approve all requirements documents |
X | |||
9. Define system and network acceptance test criteria |
X | |||
10. Participate in defining system and network acceptance test
criteria |
X | |||
11. Review and approve all system and network acceptance test criteria |
X |
Design Specification Roles and Responsibilities | ACS | Symetra | ||
1. Develop and document technical design plans and
environment configuration based on Symetra standards,
architecture, functional, performance, availability,
maintainability, security and IT continuity requirements. |
X | |||
2. Determine required system and network upgrade,
replacement and/or conversion requirements (e.g.
hardware, software, networks) |
X | |||
3. Review and approve design plans through coordination
with the appropriate Symetra technology standards group
and design architects |
X | |||
4. Conduct site surveys for design efforts as required |
X |
Page 4
Table of Contents
Schedule 2A—Cross-Functional Services SOW
Design Specification Roles and Responsibilities | ACS | Symetra | ||
5. Provide ACS with written information in sufficient
detail pertaining to the design specifications to enable
ACS to create the appropriate design documents |
X | |||
6. Document and deliver design specifications |
X | |||
7. Review and approve design specifications |
X |
Acquisition and Management Roles and Responsibilities | ACS | Symetra | ||
1. Establish acquisition and tracking policies and procedures |
X | |||
2. Review and approve acquisition and tracking policies and
procedures |
X | |||
3. Develop and maintain list of ACS-preferred suppliers/vendors |
X | |||
4. Approve list of ACS-preferred suppliers/vendors |
X | |||
5. Develop and issue acquisition bid requests as required and
approved by Symetra |
X | |||
6. Establish audit procedures to ensure compliance with best
practices |
X | |||
7. Assist in periodic audits of procurement procedures |
X | |||
8. Evaluate proposals against clearly defined objective criteria |
X | |||
9. Negotiate contracts for ACS purchased/leased Service
Tower-related components |
X | |||
10. Manage the ordering, procurement and delivery processes in
compliance with Symetra procurement and acceptance processes |
X | |||
11. Manage and track ACS purchase orders and service orders |
X | |||
12. Coordinate delivery and installation of new products and
services, as required |
X | |||
13. Ensure that new equipment/hardware complies with established
Symetra IT standards and architectures |
X | |||
14. Review and approve selection of hardware to be installed in
Symetra facilities and software to be installed on Symetra hardware |
X | |||
15. Review and approve acquisition acceptance process |
X | |||
16. Adhere to Symetra acquisition acceptance process |
X | |||
17. Provide tracking data on Symetra Owned Equipment/hardware and
software licenses installed in the Symetra environment |
X | |||
18. Track ACS and Symetra Owned Equipment/hardware, circuits and
software licenses installed in the Symetra environment |
X | |||
19. Review tracking methodology |
X |
Page 5
Table of Contents
Schedule 2A—Cross-Functional Services SOW
Acquisition and Management Roles and Responsibilities | ACS | Symetra | ||
20. Review and approve tracking methodology |
X | |||
21. Install and configure assets |
X | |||
22. Establish, update, and maintain an asset inventory database and
system and network configuration charts (e.g. location, asset ID,
serial number) and ensure service contracts are in force as needed
to meet SLRs |
X | |||
23. Track and advise Symetra in a timely manner of expiration and
renewal requirements of device/software licenses |
X | |||
24. Provide asset inventory and services reports as requested |
X | |||
25. Provide ability for Symetra inquiry into the asset database |
X | |||
26. Periodic review/audit asset inventory management procedures |
X | |||
27. Terminate, dispose of, and relocate assets as needed/specified
and provide disposition reports as needed |
X |
Engineering/Development Roles and Responsibilities | ACS | Symetra | ||
1. Establish engineering/development policies and
procedures |
X | |||
2. Participate in developing and review
engineering/development policies and procedures, as
appropriate |
X | |||
3. Develop engineering/development plans where
there is an
impact on Symetra entities/facilities and/or other
Third-Party agreements. |
X | |||
4. Approve engineering/development plans where
there is an
impact on Symetra entities/facilities and/or other
Third-Party agreements |
X | |||
5. Perform engineering functions required
to implement
design plans for additional or new products and services |
X | |||
6. Perform engineering functions required to implement
and
manage Service Tower Services on Symetra owned/leased
facilities |
X | |||
7. Manage engineering/development efforts using
formal
project management tools and methodologies |
X | |||
8. Review and approve engineering/development plans
and
procedures where there is an impact on other Symetra
entities/facilities/Third-Party agreements |
X |
Page 6
Table of Contents
Schedule 2A—Cross-Functional Services SOW
Integration and Testing Roles and Responsibilities | ACS | Symetra | ||
1. Develop integration and testing policies and procedures |
X | |||
2. Review and approve integration and testing policies and
procedures and deliverables |
X | |||
3. Manage integration test environment |
X | |||
4. Maintain software release matrices across development,
quality
assurance, and production environments and networks |
X | |||
5. Validate and approve the software release matrix |
X | |||
6. Conduct integration and security testing for all new and
upgraded equipment, networks, software or services to include unit,
system, integration and regression testing |
X | |||
7. Evaluate all new and upgraded equipment, networks, software
or
services for compliance with Symetra security policies, regulations
and procedures |
X | |||
8. Assess and communicate the overall impact and potential
risk to
systems and networks prior to implementing changes |
X | |||
9. Define user acceptance test requirements |
X | |||
10. Stage new and upgraded equipment, software or services to
smoothly transition into existing environment |
X | |||
11. Perform modifications and performance-enhancement adjustments
to Symetra system software and utilities as a result of changes to
architectural standards |
X | |||
12. Test new releases of supported hardware and software to ensure
conformance with Symetra SLRs |
X | |||
13. Provide middleware |
X | |||
14. Provide integration of application software |
X | |||
15. Perform configuration management and change management
activities |
X |
Implementation and Migration Roles and Responsibilities | ACS | Symetra | ||
1. Define system and network implementation and migration
policies and procedures |
X | |||
2. Review and approve system and network implementation and
migration policies and procedures |
X | |||
3. Notify ACS of equipment migration and redeployment plans |
X | |||
4. Coordinate and review all implementation and migration plans
and
schedules with Symetra in advance in accordance with change
management policies |
X | |||
5. Approve implementation and migration plans and schedules |
X |
Page 7
Table of Contents
Schedule 2A—Cross-Functional Services SOW
Implementation and Migration Roles and Responsibilities | ACS | Symetra | ||
6. Conduct pre-installation site surveys, as required |
X | |||
7. Install enhancements to technical architecture or services
provided |
X | |||
8. Install new or enhanced Service Tower components (e.g. hardware,
software, middleware, utilities, networks, peripherals,
configurations) |
X | |||
9. Perform Service Tower component upgrades as a result of new and
enhanced applications and architectures (e.g. hardware, software,
middleware, utilities, networks, peripherals, configurations) |
X | |||
10. Install physical infrastructure as required (e.g., wiring,
cable plant, cooling etc.) |
X | |||
11. Coordinate implementation and migration support activities with
Symetra IT staff and ACS help desk |
X | |||
12. Perform data migration, excluding conversion, by electronic or
manual methods as a result of implementation or migration (e.g.,
databases, network system management repositories, address tables,
management information bases (MIBs)) |
X | |||
13. Perform appropriate tests on all IMACs |
X | |||
14. Conduct and document user acceptance tests (UAT) plans and
results |
X | |||
15. Approve user acceptance test plans and results |
X | |||
16. Provide Symetra IT technical staff and End Users with training
related to the implementation of new products and services on
request |
X |
Operations and Administration Roles and Responsibilities | ACS | Symetra | ||
1. Provide operations requirements and policies, including
schedules for the operation of Symetra systems and networks |
X | |||
2. Participate in developing operations procedures that meet
requirements and adhere to defined policies |
X | |||
3. Define and develop operational documentation requirements (run
books, contact lists, operations scripts etc.) |
X | |||
4. Approve operations policies and procedures, documentation and
reporting |
X | |||
5. Identify enterprise system management tools to monitor the IT
infrastructure and Symetra applications |
X | |||
6. Coordinate with Symetra to deploy enterprise system and network
management tools to monitor the IT infrastructure and Symetra
applications |
X |
Page 8
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Schedule 2A—Cross-Functional Services SOW
Operations and Administration Roles and Responsibilities | ACS | Symetra | ||
7. Install and configure enterprise system and network management
tools in such a fashion that problems, issues and events are
proactively identified, reported and resolved according to prescribed
service levels |
X | |||
8. Perform event management monitoring of IT services to detect
abnormal conditions or alarms, log abnormal conditions, analyze the
condition and take corrective action |
X | |||
9. Manage hardware, software, peripherals, services and spare parts
to meet service levels, minimize down time and minimize Symetra
resource requirements |
X | |||
10. Interface with help desk and Symetra for Incident & problem
management activities |
X | |||
11. Provide level 2 and level 3 support as required |
X | |||
12. Manage and coordinate Subcontractors and Third Parties in order
to meet Service and SLR requirements |
X | |||
13. Develop and provide operational reports (daily, weekly, monthly)
that provide status of operational activities, production issues, and
key operational metrics |
X | |||
14. Review and approve operational reports |
X | |||
15. Manage backup media inventory (tape, disk, optical and other
media type) including the ordering and distribution of media |
X | |||
16. Perform system and network backups and associated rotation of
media |
X | |||
17. Archive data media at a secure offsite location |
X | |||
18. Ensure ongoing capability to recover archived data from media as
specified (backwards compatibility of newer backup equipment) |
X | |||
19. Test backup media to ensure incremental and full recovery of data
is possible and ensure system and network integrity as required or
requested by Symetra |
X | |||
20. Recover files, file system or other data required from backup
media as required or requested by Symetra |
X | |||
21. Provide recovery and backup requirements and updates as they
change |
X | |||
22. Conduct disaster recovery testing per policies and procedures |
X | |||
23. Audit operations and administration polices for compliance with
Symetra security policies |
X | |||
24. Provide a copy of or access to any vendor-supplied documentation
(including updates thereto) |
X | X |
Page 9
Table of Contents
Schedule 2A—Cross-Functional Services SOW
Incident and Problem Management Roles and Responsibilities | ACS | Symetra | ||
1. Define Incident and problem management policies and
procedures |
X | |||
2. Approve Incident and problem management policies and procedures |
X | |||
3. Establish operations and service management quality assurance and
control programs |
X | |||
4. Approve operations and service management quality assurance and
control programs |
X | |||
5. Perform quality assurance and quality control programs |
X | |||
6. Coordinate user support activities with the help desk |
X | |||
7. Establish Incident/problem classification by priority |
X | |||
8. Establish Incident/problem workflow, escalation, communication
and reporting processes that help to achieve the SLRs |
X | |||
9. Review and approve Incident/problem classification,
prioritization and workflow, communication, escalation and reporting
processes |
X | |||
10. Provide, configure, and operate Incident and problem management
system that tracks Incidents across all IT towers |
X | |||
11. Provide Symetra access and input capabilities to Incident and
problem tracking system to allow for Incident/problem monitoring and
ad hoc reporting |
X | |||
12. Manage entire Incident/problem lifecycle including detection,
diagnosis, Symetra status reporting, repair and recovery |
X | |||
13. Ensure Incident resolution activities conform to defined change
control procedures |
X | |||
14. Manage efficient workflow of Incidents including the involvement
of Third Party providers (e.g., vendors, public carriers, ISP) |
X | |||
15. Coordinate and take ownership of problem resolution with Symetra
and Third Parties (e.g., public carriers, ISP) |
X | |||
16. Perform Root Cause Analysis of Incidents, document findings and
take corrective actions for in-scope Services. Resolve problem
and/or substantiate that all reasonable actions have been taken to
prevent future reoccurrence. |
X | |||
17. Periodically review the state of open problems and the progress
being made in addressing problems |
X | |||
18. Participate in problem review sessions and provide listing and
status of problems categorized by problem impact |
X | |||
19. Authorize close of Symetra initiated priority 1 and 2 Incidents |
X |
Page 10
Table of Contents
Schedule 2A—Cross-Functional Services SOW
Maintenance Roles and Responsibilities | ACS | Symetra | ||
1. Define maintenance and repair policies and procedures. |
X | |||
2. Review and approve maintenance and repair policies and
procedures. |
X | |||
3. Define dispatch requirements and point-of-service locations |
X | |||
4. Ensure appropriate maintenance coverage for all system and
network components |
X | |||
5. Provide maintenance and break/fix support in Symetra’s defined
locations, including dispatching repair technicians to the
point-of-service location if necessary |
X | |||
6. Perform diagnostics and maintenance on Service Tower components
including hardware, software, peripherals, networks and special
purpose devices as appropriate |
X | |||
7. Install manufacturer field change orders, service packs,
firmware, and software maintenance releases, etc. |
X | |||
8. Perform product patch, “bug fix,” service pack installation or
upgrades to the current installed version |
X | |||
9. Perform software distribution and version control, both
electronic and manual |
X | |||
10. Replace defective parts including preventive maintenance,
according to the manufacturer’s published mean-time-between failure
rates |
X | |||
11. Conduct maintenance and parts management and monitoring during
warranty and off-warranty periods |
X |
Configuration Management Roles and Responsibilities | ACS | Symetra | ||
1. Define configuration management policies and
procedures. |
X | |||
2. Establish process for tracking configuration changes. |
X | |||
3. Approve configuration management policies, procedures and
processes. |
X |
Page 11
Table of Contents
Schedule 2A—Cross-Functional Services SOW
Configuration Management Roles and Responsibilities | ACS | Symetra | ||
4. Establish configuration management database per Symetra
requirements. |
X | |||
5. Approve configuration management database |
X | |||
6. Select, install and maintain configuration management tools |
X | |||
7. Enter/upload configuration data into configuration database |
X | |||
8. Establish process interfaces to problem and incident
management, change management, technical support, maintenance
and asset management processes |
X | |||
9. Establish appropriate authorization controls for modifying
configuration items and verify compliance with software
licensing |
X | |||
10. Establish guidelines for physical and logical separation
between development, test and production and the process for
deploying and back out of configuration items |
X | |||
11. Establish configuration baselines as reference points for
rebuilds, and providing ability to revert to stable
configuration states |
X | |||
12. Establish process for verifying the accuracy of
configuration items, adherence to configuration management
process and identifying process deficiencies |
X | |||
13. Provide Symetra configuration management reports as
required and defined by Symetra |
X | |||
14. Audit configuration management process and accuracy of
configuration data |
X |
n | Request process | ||
n | Recording/tracking process | ||
n | Prioritization process | ||
n | Responsibility assignment process | ||
n | Impact/risk assessment process | ||
n | Review / approval process | ||
n | Implementation process | ||
n | Verification (test) process | ||
n | Release process |
Page 12
Table of Contents
Schedule 2A—Cross-Functional Services SOW
n | Closure process |
Change and Release Management Roles and Responsibilities | ACS | Symetra | ||
1. Recommend change and release management policies,
procedures, processes and training requirements for Symetra
infrastructure |
X | |||
2. Participate in change and release management policies,
procedures, processes and training requirements for Symetra
infrastructure |
X | |||
3. Establish change classifications (impact, priority, risk)
and
change authorization process |
X | |||
4. Participate in the development of the change management
and
release management procedures and policies |
X | |||
5. Approve change and release management procedures and policies |
X | |||
6. Administer the version control system as it relates to release
management of Symetra custom applications |
X | |||
7. Document and classify proposed changes to the Symetra Service
Towers. Documentation shall include cost and risk impact and back
out plans of those changes and establish release management plans
for major changes. |
X | |||
8. Develop and maintain a schedule of planned changes and provide
to Symetra for review as required |
X | |||
9. Determine change logistics |
X | |||
10. Schedule and conduct change management meeting to include
review of planned changes and results of changes made |
X | |||
11. Provide change documentation as requested |
X | |||
12. Authorize and approve scheduled changes or alter the schedule
of any or all change requests |
X | |||
13. Review release management details and alter as appropriate to
meet the needs of Symetra (back out plan, go/no go decision) |
X | |||
14. Notify Symetra affected clients of change timing and impact |
X | |||
15. Implement change and adhere to detailed release plans |
X | |||
16. Modify configuration, asset management Items, service catalog
(if applicable) to reflect change |
X | |||
17. Verify that change met objectives and resolve negative impacts |
X | |||
18. Monitor changes and report results of changes and impacts |
X |
Page 13
Table of Contents
Schedule 2A—Cross-Functional Services SOW
Change and Release Management Roles and Responsibilities | ACS | Symetra | ||
19. Conduct user acceptance tests as required |
X | |||
20. Perform quality control audits and approve change control
results |
X | |||
21. Maintain master copies of new versions in a secured software
library and update configuration databases |
X |
n | Monitoring performance and throughput of IT services and supporting IT components | ||
n | Undertaking tuning activities | ||
n | Understanding current demands and forecasting for future requirements | ||
n | Developing capacity plans which will meet demand and SLRs | ||
n | Conducting risk assessment of capacity recommendations | ||
n | Identifying financial impacts of capacity plans |
Capacity Management Roles and Responsibilities | ACS | Symetra | ||
1. Identify future business requirements that will alter
capacity requirements |
X | |||
2. Participate in all capacity planning activities |
X | |||
3. Assess capacity impacts when adding, removing or
modifying
applications |
X | X | ||
4. Assess impact/risk of capacity changes |
X | |||
5. Establish comprehensive capacity management planning
process |
X | |||
6. Review and approve capacity management planning process |
X | |||
7. Define, develop and implement tools that allow for the
effective capacity monitoring/trending of IT infrastructure,
system software, and IT components. This excludes business
applications unless mutually agreed otherwise. |
X | |||
8. Continually monitor IT resource usage to enable
proactive
identification of capacity and performance issues |
X | |||
9. Capture trending information and forecast future Symetra
capacity requirements based on Symetra defined thresholds |
X | |||
10. Assess incidents/problems related to throughput performance |
X | |||
11. Recommend changes to capacity to improve Service
performance |
X | |||
12. Approve capacity related recommendations |
X |
Page 14
Table of Contents
Schedule 2A—Cross-Functional Services SOW
Capacity Management Roles and Responsibilities | ACS | Symetra | ||
13. Maintain capacity levels to optimize use of existing IT
resources and minimize Symetra costs to deliver Services at
agreed to service levels |
X | |||
14. Ensure adequate capacity exists within the IT environment
to meet SLR requirements taking into account daily, weekly and
seasonal variations in capacity demands |
X |
Performance Management Roles and Responsibilities | ACS | Symetra | ||
1. Develop and document system and network performance
requirements |
X | |||
2. Approve system and network performance requirements |
X | |||
3. Develop and document performance management
procedures that meet requirements and adhere to
defined policies |
X | |||
4. Approve performance management procedures |
X | |||
5. Perform system and network tuning to maintain
optimum performance in accordance with change
management procedures |
X | |||
6. Manage system and network resources (e.g. devices
and traffic) to meet defined availability and
performance SLRs |
X | |||
7. Provide regular monitoring and reporting of system
and network performance, utilization and efficiency |
X | |||
8. Evaluate, identify and recommend configurations or
changes to configurations which will enhance
performance |
X | |||
9. Develop improvement plans as required to meet SLRs |
X | |||
10. Authorize improvement plans |
X | |||
11. Implement improvement plans and coordinate
with Third Parties as required |
X | |||
12. Provide technical advice and support to the
application maintenance and development staffs as
required |
X |
Page 15
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Schedule 2A—Cross-Functional Services SOW
Service Level Monitoring Roles and Responsibilities | ACS | Symetra | ||
1. Approve and document SLRs and reporting cycles |
X | |||
2. Document SLRs and SLAs |
X | |||
3. Report on service performance improvement results |
X | |||
4. Coordinate SLA monitoring and reporting with
designated
Symetra representative and Third-Party vendors, as
required |
X | |||
5. Measure, analyze, and provide management reports on
performance relative to requirements |
X | |||
6. Develop service level improvement plans where
appropriate |
X | |||
7. Review and approve improvement plans |
X | |||
8. Implement improvement plans |
X | |||
9. Review and approve SLA metrics and performance
reports |
X | |||
10. Provide Symetra portal access to performance and SLA
reporting and monitoring system |
X |
Account Management Roles and Responsibilities | ACS | Symetra | ||
1. Develop and document account management structure,
planning and procedures |
X | |||
2. Approve account management structure, planning and
procedures |
X | |||
3. Develop a detailed “IT” service catalog which details
services offered including all service options, pricing,
installation timeframes, order process (new, change & remove
service) and prerequisites |
X | |||
4. Develop a service ordering process that clearly defines
how
to order, change or delete Services |
X | |||
5. Recommend criteria and formats for administrative, service
activity and service level reporting |
X | |||
6. Approve criteria and formats for administrative, service
activity and service level reporting |
X | |||
7. Develop and implement customer satisfaction program for
tracking the quality of Service delivery to End Users |
X | |||
8. Provide stewardship reporting (e.g. statistics, trends,
audits) |
X |
Page 16
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Schedule 2A—Cross-Functional Services SOW
Root Cause Analysis Roles and Responsibilities | ACS | Symetra | ||
1. Identify requirements and policies for Root Cause
Analysis (RCA) (e.g. events that trigger an RCA) |
X | |||
2. Develop procedures for performing an RCA that meet
requirements and adhere to defined policies |
X | |||
3. Approve RCA procedures |
X | |||
4. Conduct proactive trend analysis to identify recurring
problems |
X | |||
5. Track and report recurring problems or failures and
provide
associated consequences of problems if there is a business
impact to Symetra |
X | |||
6. Recommend solutions to address recurring problems or
failures |
X | |||
7. Approve solutions to address recurring problems or failures |
X | |||
8. Flag all Priority Xxxxx 0 and Priority Level 2 Incidents
that
require Root Cause Analysis |
X | |||
9. Identify root cause of Priority Xxxxx 0 and Priority
Level 2
Incidents and recommend appropriate resolution action |
X | |||
10. Approve solutions to address Priority Xxxxx 0 and Priority
Level 2 Incidents |
X | |||
11. Provide status report detailing the root cause of and
procedure for correcting recurring problems and Priority Xxxxx 0
and Priority Level 2 incidents until closure as determined by
Symetra |
X |
a. | ACS will provide training for the improvement of skills through education and instruction for ACS’ staff. ACS will participate in any initial and on-going training delivered by Symetra as required that would provide a learning opportunity about Symetra’s business and technical environment | ||
b. | ACS will provide for Symetra retained technical staff for the express purpose of exploitation of the functions and features of the Symetra computing environment. Delivery methods may include classroom style, computer-based, individual, or other appropriate means of instruction. | ||
c. | ACS will provide Symetra selected Industry standards based training for those areas which it is certified to teach (Six Sigma for example) ACS will also coordinate with Symetra on other available industry training for which there may be associated costs. |
Training and Knowledge Transfer Roles and Responsibilities | ACS | Symetra | ||
1. Develop and document training and knowledge database
requirements and policies |
X | |||
2. Participate in development, review and approve training
requirements |
X |
Page 17
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Schedule 2A—Cross-Functional Services SOW
Training and Knowledge Transfer Roles and Responsibilities | ACS | Symetra | ||
3. Develop and document procedures that meet training requirements
and adhere to defined policies |
X | |||
4. Approve training procedures |
X | |||
5. Develop program to instruct Symetra personnel on the provision
of
ACS Services (e.g., “rules of engagement”, requesting services, etc.) |
X | |||
6. Approve ACS developed training program |
X | |||
7. Develop, implement and maintain an Symetra accessible knowledge
database/portal |
X | |||
8. Develop and implement knowledge transfer procedures to ensure
that
more than one individual understands key components of the business
and technical environment |
X | |||
9. Participate in Symetra delivered instruction on the business and
technical environment |
X | |||
10. Develop and document training requirements that support the
ongoing provision of Symetra services, including refresher courses as
needed and instruction on new functionality |
X | |||
11. Take training classes as needed to remain current with systems,
software, features and functions for which Help Desk support is
provided in order to improve Service performance (e.g. First Call
Resolution) |
X | |||
12. Provide training when substantive (as defined between the Symetra
and ACS) technological changes (e.g., new systems or functionality,
etc.) are introduced into the Symetra environment to facilitate full
exploitation of all relevant functional features |
X | |||
13. Provide training materials for Symetra technical staff for Xxxxx
0 supported applications |
X | |||
14. Provide on going training materials for Help Desk personnel on
the Symetra business and technical environments as defined by Symetra |
X | |||
15. Provide Symetra selected classroom-style and computer-based
training (case-by-cases basis) for standard commercial-off-the-shelf
(COTS) applications |
X |
Documentation Roles and Responsibilities | ACS | Symetra | ||
1. Define documentation requirements and formats |
X | |||
2. Participate in defining documentation requirements
and
formats as appropriate |
X | |||
3. Approve documentation requirements and formats |
X | |||
4. Provide output in agreed format for support of
activities throughout the life cycle of Services as
specified in each Service Tower |
X |
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Schedule 2A—Cross-Functional Services SOW
Documentation Roles and Responsibilities | ACS | Symetra | ||
5. Document system specifications and configurations
(e.g. interconnection topology, configurations, network
diagrams) |
X | |||
6. Document standard operating procedures (e.g. boot,
failover, spool management, batch processing, backup,
etc.) |
X | |||
7. Document policies, procedures, production &
maintenance schedules and job schedules |
X |
TR&R Roles and Responsibilities | ACS | Symetra | ||
1. Recommend and establish TR&R life-cycle management
policies, procedures and plans appropriate for support of
Symetra business requirements |
X | |||
2. Approve TR&R policies, procedures and plans in accordance
with the change and release management process |
X | |||
3. Manage, maintain, and update as necessary, the approved
TR&R
policies, procedures, and plans |
X | |||
4. Perform the necessary tasks required to fulfill the TR&R
plans |
X | |||
5. Provide management reports on the progress of the TR&R
plans |
X | |||
6. Periodically review the approved TR&R implementation plans
to ensure they properly support Symetra business requirements |
X |
Security Roles and Responsibilities | ACS | Symetra | ||
1. Define security requirements, standards, procedures and
policies including regulatory requirements |
X | |||
2. Assist in developing security standards, policies, and
procedures including industry best practices |
X | |||
3. Conduct risk assessment to identify control or security gaps |
X | |||
4. Provide security plan and IT infrastructure based on security
requirements, standards, procedures, policies and risks |
X | |||
5. Review and approve security plans |
X | |||
6. Implement security plans consistent with Symetra security
policies |
X |
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Schedule 2A—Cross-Functional Services SOW
Security Roles and Responsibilities | ACS | Symetra | ||
7. Establish access profiles and policies for adding, changing,
enabling/disabling and deleting log-on access of Symetra employees,
agents and subcontractors |
X | |||
8. Perform log-on/security-level access changes as detailed in
profiles and policies |
X | |||
9. Report security violations to Symetra per Symetra policies |
X | |||
10. Resolve security violations internal to Symetra |
X | |||
11. Resolve security violations that originate outside of the
hosted network(s). Specifics examples include denial of service
attacks, spoofing, Web exploits |
X | |||
12. Actively participate in industry standard security forums and
users groups. Demonstrate the ability to remain up to date with
current security trends, threats, and common exploits. |
X | |||
13. Review all security patches relevant to the IT environment and
classify the need and speed in which the security patches should be
installed as defined by security policies. |
X | |||
14. Install security patches |
X | |||
15. Perform periodic security audits |
X | |||
16. Maintain all documentation required for security audits and
internal control and control testing |
X | |||
17. Allow Third Party security audits |
X |
IT Service Continuity and Disaster Recovery Roles and | ||||
Responsibilities | ACS | Symetra | ||
1. Define Symetra IT Service continuity and disaster recovery
strategy, requirements and scenarios |
X | |||
2. Recommend best practice IT Service continuity and disaster
recovery strategies, policies and procedures |
X | |||
3. As needed, assist Symetra in other IT continuity and emergency
management activities |
X | |||
4. Develop detailed disaster recovery plan to achieve disaster
recovery requirements |
X | |||
5. Define data (file system, database, flat files etc. etc.)
replication, backup and retention requirements |
X | |||
6. Establish processes to ensure disaster recovery plans are
kept up
to date and reflect changes in Symetra environment |
X | |||
7. Review & approve disaster recovery plan |
X | |||
8. Establish disaster recovery test requirements |
X | |||
9. Perform scheduled ACS disaster recovery tests per Symetra
policies |
X |
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Schedule 2A—Cross-Functional Services SOW
IT Service Continuity and Disaster Recovery Roles and | ||||
Responsibilities | ACS | Symetra | ||
10. Coordinate involvement of users for disaster recovery testing |
X | |||
11. Participate in disaster recovery tests |
X | |||
12. Track and report disaster recovery test results to Symetra |
X | |||
13. Review & approve disaster recovery testing results |
X | |||
14. Develop action plan to address disaster recovery testing results |
X | |||
15. Approve action plan |
X | |||
16. Implement action plan and provide on going status until
completion |
X | |||
17. Initiate the disaster recovery plan in the event of an Symetra
disaster recovery situation per the disaster recovery policies and
procedures |
X | |||
18. Initiate the disaster recovery plan in the event of an ACS
disaster recovery situation and notify Symetra per disaster recovery
polices and procedures |
X | |||
19. Coordinate with Symetra during an ACS disaster recovery
situation per disaster recovery policies and procedures |
X |
Environmental and Facilities Support Roles and Responsibilities | ACS | Symetra | ||
1. Identify requirements for Symetra environment and facilities
support |
X | |||
2. Identify requirements for Symetra environment for ACS supported
components |
X | |||
3. Develop and document procedures for environment and facilities Support |
X | |||
4. Approve environment and facilities support procedures |
X | |||
5. Remote monitor the designated Symetra environmental systems (e.g., UPS)
in rooms housing computing hardware and network devices where Symetra
ensures the appropriate monitoring equipment is installed in remote
locations |
X | |||
6. Develop and recommend improvement plans for Symetra monitored
facilities as needed to maintain an effective and secure computing
environment |
X | |||
7. Implement or coordinate the implementation of all approved upgrades
and
installations |
X | |||
8. Coordinate Symetra Site activities of all personnel (i.e., ACS
employees and others) working in equipment locations (e.g., equipment
rooms, network equipment closets) |
X | |||
9. Ensure that facilities support activities conform to the requirements
of defined change management processes |
X |
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Schedule 2A—Cross-Functional Services SOW
Financial/Chargeback Roles and Responsibilities | ACS | Symetra | ||
1. Identify chargeback and reporting requirements |
X | |||
2. Document and maintain Symetra chargeback reporting
requirements |
X | |||
3. Approve chargeback reports |
X | |||
4. Provide chargeback reports |
X | |||
5. Identify invoicing requirements |
X | |||
6. Document and maintain invoicing requirements |
X | |||
7. Provide invoices per Symetra requirements |
X | |||
8. Approve invoices |
X |
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Schedule 2A—Cross-Functional Services SOW
Definition
|
Time to resolve following responses to different Incident priority classifications. Each IT Services Tower SOW categorizes incidents according to the Incident Resolution Priorities listed below. Service Tower Incident categorizations are referenced in the Service Environment section of each Service Tower SOW. |
Performance | SLR Performance % | |||||
Incident Resolution | Service Measure | Target | All QoS Levels | |||
Priority 1
|
Time to resolve | <2 hour | [***]% | |||
Priority 2
|
Time to resolve | <4 hours | [***]% | |||
Priority 3
|
Time to resolve | <8 hours | [***]% | |||
Priority 4
|
Time to resolve | Next Business Day or as prioritized by ACS |
[***]% | |||
Root Cause Analysis for Priority 1 & Priority 2 Incidents |
Time to report | Within 24 hours of Incident resolution | [***]% | |||
Formula | Number of requests completed within Performance Target/Total of all requests occurring during Measurement Interval | |||||
Measurement Interval | Capture daily, measure monthly, report monthly within approved operational windows |
|||||
Measurement Tool | To be agreed by the Parties |
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Schedule 2A—Cross-Functional Services SOW
Priority Level | Description | |
1 - Emergency/Urgent | The problem has caused a complete and immediate work stoppage affecting a
primary business process or a broad group of users such as an entire
department, floor, branch, line of business, or external customer. No work
around available. |
|
Examples: |
||
Major application problem (e.g. payroll, call center, etc.) Severe problem during critical periods (e.g. month-end processing) Security violation (e.g. denial of service, widespread virus, etc.) |
||
2 - High | A business process is affected in such a way that business functions are
severely degraded, multiple End-Users are impacted or a key customer is
affected. A workaround may be available; however the workaround is not easily
sustainable. |
|
Examples: |
||
Major application (e.g. exchange) VIP Support |
||
3 - Medium | A business process is affected in such a way that certain functions are
unavailable to End-Users or a system and/or service is degraded. A workaround
may be available |
|
Examples: |
||
Telecommunication problem (e.g. Blackberry, PBX digital/analog card) Workstation problem (e.g. hardware, software) |
||
4 - Low | An incident that has little impact on normal business processes and can be
handled on a scheduled basis. A workaround is available. |
|
Examples: |
||
End-User requests (e.g. system enhancement) Peripheral problems (e.g. network printer) Preventative maintenance Benchmarks |
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Schedule 2A—Cross-Functional Services SOW
SLR | ||||||||||||
Type of | Backup | Storage | Retention/Purge Period | Performance | ||||||||
Backup | Frequency | Site | Standard | Regulatory | Target | % | ||||||
Incremental
(all backups
SLA/SLR will be in
effect 30 days
after the
applicable Handover
Date) |
Daily | Off-site | 35 days | Backup frequency | [***]% | |||||||
Full (Backup)
SLA/SLR will be in
effect 30 days
after the
applicable Handover
Date) |
Weekly | Off-site | 5 weeks | Backup frequency | [***]% | |||||||
Full (Archive)
SLA/SLR will be in
effect 30 days
after the
applicable Handover
Date) |
Monthly | Off-site | Indefinite | Backup frequency | [***]% | |||||||
All |
Quarterly test of each type | [***]% | ||||||||||
of backup restore process |
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Schedule 2A—Cross-Functional Services SOW
Restoration | Service | Performance | ||||
Type | Measure | Target | SLR Performance % | |||
SL1 data
restore requests
for production &
regulatory data
(data backup to
intermediate SAN
storage, restore
from intermediate
SAN storage) (SLA/SLR will be in effect 90 calendar days after the applicable Handover Date) |
Response time to initiate the restoration of Data 1 week old or less | £ 3 hours from Symetra request | [***]% | |||
SL2 data restore
requests for
recovery of test
data or data volume
back-ups (data
backup to tape;
restore from tape)
(SLA/SLR will be in effect 90 calendar days after the applicable Handover Date) |
Response time
to initiate the
restoration of
Data 1 week
old or less
Response time to initiate the restore Data 1 week old or less |
£ 8 hours
from Symetra
request £ 8 hours from Symetra request |
[***]% [***]% |
|||
Formula | Number of requests completed within Performance Target /Total of all requests occurring during Measurement Interval | |||||
Measurement Interval | Capture daily, measure monthly, report
monthly within approved operational windows |
|||||
Measurement Tool | To be agreed by the Parties |
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Schedule 2A—Cross-Functional Services SOW
Accuracy of data in
asset database for
desktops/laptops,
peripherals
(including network
attached printers),
hand held devices
and telephone
handsets
(SLA/SLR will be in effect 90 calendar days after the applicable Handover Date) |
Accuracy | Accuracy percentage of each of the following
data elements as determined by audit: |
||||||
Data Element | Accuracy Percentage | |||||||
Serial number | [***] | |||||||
Location | [***] | |||||||
Hardware/Software configuration | [***] | |||||||
Accuracy of data
for ACS owned
assets used to
perform Services
(SLA/SLR will be in effect 90 calendar days after the applicable Handover Date) |
Accuracy | Accuracy percentage of each of the following
data elements as determined by audit: |
||||||
Data Element | Accuracy Percentage | |||||||
Serial number | [***] | |||||||
Location | [***] | |||||||
Hardware/Software configuration | [***] | |||||||
Formula | Number of tracked assets where data element is determined to be correct | |||||||
Total number of tracked assets audited. | ||||||||
Measurement Interval | Audited as specified in Standards and Procedures Manual (quarterly as of Effective Date). | |||||||
Measurement Tool | To be agreed by the Parties |
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Schedule 2A—Cross-Functional Services SOW
Customer | ||||||||
Satisfaction | Service Measure | Performance Target | SLR | |||||
Scheduled survey
|
Customer satisfaction rate | Users surveyed should be very satisfied or satisfied | [***] | |||||
Formula | Sum of survey result from each participant/total number of participants responding to scheduled survey | |||||||
Measurement Interval | Measure annually, report annually | |||||||
Measurement Method/Source data |
To be agreed by the Parties |
ITSA Schedule | Description | |
Schedule 2B
|
Data Center Services SOW | |
Schedule 2C
|
Distributed Computing Services SOW | |
Schedule 2D
|
Data Network Management Services SOW | |
Schedule 2E
|
Voice Communications Services SOW | |
Schedule 2F
|
Help Desk Services SOW | |
Schedule 2G
|
Output Processing Services SOW | |
Schedule 2H
|
Content Management Services SOW | |
Schedule 3
|
Fees | |
Schedule 5
|
Fee Reductions |
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Schedule 2B—Data Center Services SOW
Confidential Information
Page i
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Schedule 2B—Data Center Services SOW
1.0 Data Center Overview and Service Objectives |
3 | |||
1.1 Data Center Services Overview |
3 | |||
1.2 Service Objectives |
4 | |||
2.0 Service Environment |
4 | |||
2.1 Scope of the Infrastructure to be Supported |
4 | |||
2.2 Work-In-Progress |
5 | |||
2.3 Future initiatives |
5 | |||
2.4 Baseline Information |
5 | |||
3.0 Data Center Service Requirements |
6 | |||
3.1 Service Descriptions and Roles & Responsibilities |
6 | |||
3.2 Exclusions |
13 | |||
4.0 Service Management |
13 | |||
4.1 Objectives |
13 | |||
4.2 Definitions |
13 | |||
4.3 Service Level Requirements (SLRs) |
14 | |||
4.4 Reports |
23 | |||
5.0 Referenced SOW Appendices and SOW Schedules |
23 | |||
5.1 Referenced Data Center SOW Appendices |
23 | |||
5.2 Referenced ITSA Schedules |
23 |
Confidential Information
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Schedule 2B—Data Center Services SOW
Confidential Information
Page 3
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Schedule 2B—Data Center Services SOW
Data
|
Distributed | Data | Voice | Output | Content | |||||||
Center | Computing | Network | Comm. | Help Desk | Processing | Management | ||||||
Services | Services | Services | Services | Services | Services | Services | ||||||
SOW | SOW | SOW | SOW | SOW | SOW | SOW |
n | Meet Symetra business needs for highly available, reliable, scalable and secure Services | ||
n | Maintain compliance with industry standards and government regulations | ||
n | Acquire Services with Availability guarantees backed by SLAs/SLRs | ||
n | Acquire Services that can leverage operational scale and best practices to achieve optimum commercial price performance | ||
n | Adopt a more flexible and variable cost structure versus owning fixed assets | ||
n | Acquire ongoing feedback mechanisms to ensure performance meets expectations |
Confidential Information
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Schedule 2B—Data Center Services SOW
a. | ACS will be responsible for staffing the data center to meet the SLRs/SLAs set forth in this SOW and added in the future. |
System | Type | 2004 | 2005 | 2006 | 2007 | 2008 | 2009 | Comments | ||||||||||||||||||||
Mainframe
Services (MIPS) –
7AM to 5PM AVG
|
IBM Z/OS | 250 | 288 | 331 | 380 | 437 | 503 | The average MIPS for a Typical Day in the middle of the month. 10 AM to 3PM is peak time. Days at the end and beginning of the month have heavier usage. | ||||||||||||||||||||
Mainframe
Services (MIPS) –
7PM to 3AM AVG
|
IBM Z/OS | 250 | 288 | 331 | 380 | 437 | 503 | A Typical batch cycle during the middle of the month | ||||||||||||||||||||
Mainframe
Services (MIPS) –
Peak Usage at
Quarter End 7PM to
6 AM
|
IBM Z/0S | 570 | 656 | 754 | 867 | 997 | 1146 | Month-end and the first few days of the month also have increased usage (250 – 500) |
Confidential Information
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Schedule 2B—Data Center Services SOW
System | Type | 2004 | 2005 | 2006 | 2007 | 2008 | 2009 | Comments | ||||||||||||||||||||
Mainframe DASD
(GB)
|
IBM ESS-2105 Raid-5 | 703 | 879 | 1098 | 1373 | 1716 | 2145 | Does not include DB2 log or system files, sort work files, etc. | ||||||||||||||||||||
Mainframe DASD
(GB) — Compressed
DASD or tape with
auto recall to DASD
|
IBM ESS-2105 Raid-5 | 803 | 1004 | 1255 | 1568 | 1960 | 2451 | This could be migrated to normal DASD after transition | ||||||||||||||||||||
Xxxxxxxxx Xxxxx
(XX)
|
0000 (9 Track) | 334 | 000 | X/X | X/X | X/X | X/X | Transition to 3490 | ||||||||||||||||||||
Xxxxxxxxx Xxxxx
(XX)
|
0000 (18 Track) | 118 | 000 | X/X | X/X | X/X | X/X | Transition to 3490 | ||||||||||||||||||||
Mainframe Tapes
(GB)
|
3490 (36 Track) | 2896 | 3041 | 3193 | 3352 | 3520 | 3696 | |||||||||||||||||||||
Mainframe Tapes
– “Virtual Tapes”
(GB)
|
3490 (36 Track) | 9463 | 9936 | 10433 | 10995 | 11502 | 12077 | |||||||||||||||||||||
Mainframe Tapes (GB)
|
9840 | 84 | 84 | N/A | N/A | N/A | N/A | Transition to 3490 | ||||||||||||||||||||
Windows/NT
2000 Servers
|
All | 187 | 187 | 210 | 225 | 239 | 255 |
General Roles and Responsibilities | ACS | Symetra | ||
1. Manage event and workload processes across all
platforms |
X | |||
2. Provide technical support for all hardware/equipment
of the data center computing infrastructure |
X | |||
3. Support all infrastructure software
computer-processing Services (including operating
systems, middleware, messaging, collaborative computing
platforms, Internet, intranet and extranet) |
X | |||
4. Support data center network operations (including
systems monitoring; problem diagnostics, troubleshooting,
resolution and escalation; security management; and
capacity planning/analysis) |
X |
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Schedule 2B—Data Center Services SOW
General Roles and Responsibilities | ACS | Symetra | ||
5. Provide database administration, data management and
storage Services |
X | |||
6. Provide data backup and restoration Services in
accordance with Symetra established policies |
X | |||
7. Provide disaster recovery Services across all
platforms per the Symetra business impact report |
X | |||
8. Provide send/receive electronic data transmissions
including EDI and FTP Services |
X | |||
9. Provide and support data center related environmental
elements (HVAC, UPS, power, cable plant, etc) |
X | |||
10. Coordinate all changes to the data center
infrastructure that may affect the SLAs/SLRs of any other
service area |
X | |||
11. Create and maintain all appropriate project plans,
project time and cost estimates, technical
specifications, management documentation and management
reporting in a form/format that is acceptable to Symetra |
X | |||
12. Report performance against SLA/SLR requirements |
x |
a. | Operations activities include: | ||
Computer processing for batch and on-line systems (e.g. mainframe, NT server) | |||
Data storage (i.e. direct access storage devices (DASD), redundant array of independent disks (RAID), storage area network (SAN), network-attached storage (NAS), tape and optical) | |||
Centralized output management for print, microfiche, film, etc. | |||
Remote output management. | |||
b. | Administration activities include: | ||
Managing user accounts | |||
Chargeback to users for usage of Services | |||
Gathering usage statistics and reporting activity to ensure effective use of computing resources | |||
Managing transaction definitions (CICS, IMS) |
Confidential Information
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Schedule 2B—Data Center Services SOW
Monitoring Operations Roles and Responsibilities | ACS | Symetra | ||
1. Provide console operations for centralized and remote computer
processing unit (CPU) processing centers |
X | |||
2. Provide console monitoring, troubleshooting, repair and escalation of
problems in the data center computing environment |
X | |||
3. Start-up and shut-down Symetra online/interactive systems according to
defined schedules or upon approved request |
X | |||
4. Monitor systems as scheduled and respond accordingly to system messages |
X | |||
5. Identify and report application problems |
X | |||
6. Resolve or assist in resolving application problems in accordance with
SLRs/SLAs. Escalate as required. |
X | |||
7. Support applications test-to-production migration activities |
X |
Job Scheduling and Execution Operations Roles and Responsibilities | ACS | Symetra | ||
1. Define job scheduling requirements, interdependencies, Symetra contacts,
and rerun requirements for all production jobs |
X | |||
2. Provide job scheduling, job execution, reporting and resolution |
X | |||
3. Implement and manage scheduling tools for managing/automating job
execution (e.g. job workflow processes, interdependencies, Symetra
contacts, and rerun requirements file exchange functions and print
management) |
X | |||
4. Define test and demand batch scheduling requirements |
X | |||
5. Prepare test and demand batch jobs for execution |
X | |||
6. Execute test and demand batch jobs on appropriate servers |
X | |||
7. Execute production batch jobs on appropriate servers as defined by
Symetra schedules |
X | |||
8. Monitor progress of scheduled jobs and identify and resolve issues in
scheduling process |
X | |||
9. Maintain database of job scheduling, contact, rerun and interdependencies |
X | |||
10. Provide quality control for reprocessing activities, such as batch
reruns |
X | |||
11. Prepare job run parameters |
X | X | ||
12. Validate job results per Symetra instructions |
X | |||
13. Notify Symetra and maintain a history of job completion results |
X |
Media Operations Roles and Responsibilities | ACS | Symetra | ||
1. Develop and document media processing procedures that meet requirements
and adhere to defined policies |
X | |||
2. Review media processing procedures |
X | |||
3. Maintain a media library and media management system |
X |
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Schedule 2B—Data Center Services SOW
Media Operations Roles and Responsibilities | ACS | Symetra | ||
4. Manage the media inventory to ensure that adequate media resources are
available. Coordinate acquisition of additional media as needed. |
X | |||
5. Manage input media Availability to meet processing SLRs/SLAs |
X | |||
6. Load and manage third-party media |
X | |||
7. Provide secure offsite storage for designated media and transport media
to offsite location as required |
X | |||
8. Perform periodic audits to ensure proper cataloging of media |
X |
Electronic Data Interchange Management Roles and Responsibilities | ACS | Symetra | ||
1. Develop and document EDI management requirements and policies, including
transport, delivery locations and schedule requirements |
X | |||
2. Review EDI management procedures |
X | |||
3. Develop and maintain a repository of all Symetra EDI distribution
entities |
X | |||
4. Execute EDI distribution according to production and test schedules |
X | |||
5. Monitor all EDI transactions to ensure proper completion |
X | |||
6. Rerun transactions as required and escalate unresolved EDI transactions
to Symetra contact |
X | |||
7. Perform recovery operations for EDI transactions as required |
X | |||
8. Interface directly with Symetra EDI distribution entities according to
defined, entity unique Symetra procedures |
X |
Output Management Roles and Responsibilities | ACS | Symetra | ||
1. Develop and document output management requirements and policies,
including transport, delivery locations and schedule requirements |
X | |||
2. Review output management procedures |
X | |||
3. Provide print output management and distribution |
X | |||
4. Separate and organize printed output materials accordingly |
X | |||
5. Ensure that printed output is delivered to Symetra specified delivery
locations according to schedule |
X | |||
6. Package and coordinate designated output for pickup by USPS or private
delivery services (e.g., Fedex, UPS, etc.) |
X | |||
7. Ensure that output devices are functioning, including performing or
coordinating routine maintenance |
X | |||
8. Create and distribute Symetra data products for Symetra customers,
including volume creation (CDs, cartridges, FTP, etc.) |
X | |||
9. Manage consumables, such as paper, print ribbons, ink, tapes, etc.
Coordinate acquisition of additional materials as needed |
X |
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Schedule 2B—Data Center Services SOW
Storage and Data Management Roles and Responsibilities | ACS | Symetra | ||
1. Develop and document storage and data management requirements and
policies |
X | |||
2. Develop and document procedures for performing storage management that
meet requirements and conform to defined policies |
X | |||
3. Review storage management procedures |
X | |||
4. Provide data storage services (e.g., RAID array, SAN, NAS, tape,
optical, etc.) |
X | |||
5. Monitor and control storage performance according to data management
policies |
X | |||
6. Maintain and improve storage resource efficiency and space requirements |
X | |||
7. Maintain data set placement and manage catalogs |
X | |||
8. Perform data backups and restores per established procedures and
SLRs/SLAs |
X | |||
9. Manage file transfers and other data movement activities |
X | |||
10. Provide input processing, for activities such as loading third-party
tape and receipt and/or transmission of batch files |
X | |||
11. Support send and receive electronic data transmissions (e.g. EDI, FTP) |
X |
Enterprise System Administration Roles and Responsibilities | ACS | Symetra | ||
1. Develop and document enterprise computing systems requirements and
policies |
X | |||
2. Develop procedures for performing enterprise systems administration that
meet requirements and adhere to defined policies |
X | |||
3. Review and approve enterprise systems administration procedures |
X | |||
4. Set up and manage user accounts, perform access control, manage files
and disk space and manage transaction definitions |
X | |||
5. Perform system or component configuration changes necessary to support
enterprise computing Services |
X |
Collaborative Computing Services Roles and Responsibilities | ACS | Symetra | ||
1. Define collaborative computing policies and procedures |
X | |||
2. Participate in defining and accept collaborative
computing policies and procedures for functions including
email, calendaring and mail messaging delivery components |
X | |||
3. Install, test, provide technical support, database
administration and security administration for
collaborative computing packages |
X | |||
4. Provide technical assistance and subject matter
expertise support as required by Symetra staff and
third-party solution providers |
X | |||
5. Provide Email archiving to meet regulatory and
compliance requirements |
X |
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Schedule 2B—Data Center Services SOW
Remote Access Facilities Roles and Responsibilities | ACS | Symetra | ||
1. Define remote access policies and procedures |
X | |||
2. Participate in defining and accept remote access
policies and procedures |
X | |||
3. Install, test, provide technical support,
administration and security administration for remote
access hardware and software |
X | |||
4. Provide testing support for defined Symetra
applications that will be made available via remote
access facilities |
X | |||
5. Provide technical assistance and subject matter
expertise as required by Symetra infrastructure staff and
third-party solution providers for remote access products
and solutions |
X | |||
6. Perform system or component configuration changes
necessary to support remote access Services |
X |
Database Administration Roles and Responsibilities | ACS | Symetra | ||
1. Define authorization requirements for users, roles, schemas, etc.
and approve change requests |
X | |||
2. Provide security administration including managing role and user
database permissions in accordance with Symetra policies |
X | |||
3. Perform database restores from export dumps or backups |
X | |||
4. Create/refresh development/test/QA databases from production data |
X | |||
5. Execute authorization change requests |
X |
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Schedule 2B—Data Center Services SOW
Database Administration Roles and Responsibilities | ACS | Symetra | ||
6. Define database creation, configuration, upgrade, patches and
refresh requirements |
X | |||
7. Execute database creation, configuration, upgrades, patches and
refresh |
X | |||
8. Execute all database system level changes (initialization
parameters) |
X | |||
9. Execute all schema changes for all instances |
X | |||
10. Define database data definition requirements for applications (MAC
for tables, triggers, attributes, etc.) |
X | |||
11. Execute database data definition requirements for applications
(MAC for tables, triggers, attributes, etc.) |
X | |||
12. Maintain documentation for all database instance parameters and
system settings |
X | |||
13. Maintain consistency of non-sizing and non-platform specific
database parameters and system settings across all like instances;
consistency must be maintained according to established development to
QA to production life cycle |
X | |||
14. Define database definition and manipulation requirements for
applications and developer schemas. |
X | |||
15. Execute database data definitions for non-managed applications and
developer schemas |
X | |||
16. Define and execute database performance and tuning scripts and
keep database running at optimal performance for Symetra’s workload |
X | |||
17. Implement and administer appropriate database management tools
across all database instances. Performance metrics and historical data
must be available for trending and reporting over a minimum of 6
months |
X | |||
18. Identify locking conflicts, latch contention, rollback
requirements, etc. for all database instances. |
X | |||
19. Resolve locking conflicts, latch contention, rollback
requirements, etc. for all database instances |
X | |||
20. Provide technical assistance and subject matter expertise to
Symetra applications developers and third-party vendor support |
X | |||
21. Provide data dictionary expertise, end user data assistance, Data
Warehouse metadata definition, data mapping functions and creation of
data cubes |
X | |||
22. Monitor database and generate automatic trouble tickets for
problems |
X | |||
23. Open, track, and manage to resolution all database problems |
X | |||
24. Patch database software as needed according to established
development to QA to production life cycle |
X | |||
25. Manage database communication software configuration, installation
and maintenance |
X | |||
26. Provide database storage management |
X | |||
27. Define database backup schedules, retention periods, levels (i.e.
full, incremental, or differential) |
X | |||
28. Execute Symetra’s database backup and recovery policies |
X |
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Schedule 2B—Data Center Services SOW
a. | Specialized output processing, and scanning |
Where unavailability is defined as:
S outage duration x 100
Scheduled Time – planned outage
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Schedule 2B—Data Center Services SOW
Definition
|
General system Availability is defined as the server CPU, system memory, disks and peripherals up to the connection to the network. Availability is for the single unit and is not the Availability of the aggregated servers at Symetra. | |
All pre-scheduled system downtime, unless otherwise agreed upon in advance by Symetra, will occur: | ||
Pre-Scheduled Downtime
Requirements
|
a. | For the systems with 24x7x365 requirements—all pre-scheduled maintenance shall be performed based on Symetra’s change management policy |
b. | For systems having non-24x7x365 requirements—pre-scheduled maintenance shall be performed outside of the normal system Availability timeframe |
Service | Performance | SLR | ||||
System | Measure | Target | Performance % | |||
Mainframe OS and
subsystems
|
Availability per system (SLA/SLR will be in effect 90 days after the applicable Handover Date) | Sun-Sat, 0000-2400 | [***]% |
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Schedule 2B—Data Center Services SOW
Service | Performance | SLR | ||||
System | Measure | Target | Performance % | |||
Windows servers
|
Per Unit Availability | 7x24x365 | [***]% | |||
QA/Test systems and
servers
|
Availability per server | Mon- Sat 0400-1900 | [***]% | |||
Development servers
|
Availability per server | Mon-Sat, 0400-1900 | [***]% | |||
Formula | Availability(%) = 100% - unavailability (%) | |||||
Where unavailability is defined as: | ||||||
(S outage duration x 100%) ¸ (Schedule Time – planned outage) |
||||||
The Parties may mutually agree in accordance with the change management procedures to treat an emergency upgrade as a “planned outage” for the purposes of the foregoing calculation. | ||||||
Measurement Interval | Capture daily, measure monthly, report monthly within approved operational windows | |||||
Measurement tool | To be agreed by the Parties |
Definition | End-to-end response time for online application platforms including (e.g.) CICS, IMS/DC, TSO, IIS, etc. SLR is associated only to the detection and notification of abnormal transactional experiences. |
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Schedule 2B—Data Center Services SOW
Service | Performance | SLR | ||||
Application Platform | Measure | Target | Performance % | |||
Online transaction
performance,
(transaction types
and parameters are
to be agreed by the
Parties during the
120-day baseline
period)
|
Notification of failure event of metric below (SLR in effect 120 calendar days after the applicable Handover Date). Hourly measurement of aggregate transaction (end-to-end response time). | Initiate incident
management ticket
and commence
troubleshooting
procedure
£ 1
hour of
notification during
Business Day Hours,
or
£ 4
hours during
non-Business Day
hours. Up to (10) transaction types and operational parameters are to be defined and maintained by Symetra for measurement in a response time procedures guide. |
[***]% | |||
Formula | Performance = transactions completed within performance Target /total transactions | |||||
Measurement Interval | Capture daily, measure monthly, report monthly within approved operational windows | |||||
Measurement tool | To be agreed by the Parties |
Definition | Scheduled production batch: jobs include system setup, execution and completion of normally scheduled production batch jobs Demand and test batch: jobs include time for system setup and initiation of job execution for ad-hoc requests, non-standard, and non-prescheduled batch jobs |
Batch Processing | Service | Performance | SLR | |||
Type | Measure | Target | Performance % | |||
Scheduled production batch
|
Per Scheduled Time (SLA/SLR will be in effect 90 calendar days after the applicable Handover Date) | Complete jobs per Symetra’s approved schedule | [***]% |
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Schedule 2B—Data Center Services SOW
Batch Processing | Service | Performance | SLR | |||
Type | Measure | Target | Performance % | |||
Month end production batch
|
Per Scheduled Time (SLA/SLR will be in effect 90 calendar days after the applicable Handover Date) | Complete jobs per Symetra’s approved schedule | [***]% | |||
Demand production batch
|
Response time (SLA/SLR will be in effect 90 calendar days after the applicable Handover Date) | 30 minutes to initiation | [***]% | |||
Demand test batch
|
Response time (SLA/SLR will be in effect 90 calendar days after the applicable Handover Date) | 30 minutes to initiation | [***]% | |||
Formula | Total number of jobs completed within performance Target /total number of jobs executed during Measurement Interval | |||||
Measurement Interval | Capture daily, measure monthly, report monthly within approved operational windows | |||||
Measurement tool | To be agreed by the Parties |
Definition | Symetra –defined data output requirements for a variety of output delivery formats and destinations, as well as processing requirements (includes remote printing and print to file). Confirmation of delivery and reporting of output volumes is required. Various ACS systems/servers direct output to remote printers and other enterprise systems (fax, pager, e-mail) at various locations, with output delivered to the appropriate system according to ACS-approved schedules and without errors. For delivery to resources external to ACS control, queuing of work at ACS hosting site due to Availability of equipment or a confirmed delivery to the target destination will fulfill the delivery requirement. |
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Schedule 2B—Data Center Services SOW
Output Delivery | Service | Performance | SLR Performance % |
|||
Type | Measure | Target | ||||
Mainframe
high-speed printer
Availability at
Symetra
headquarters
|
Printer Availability | Daily print: £ 6 hr after job completes Evening print: By 0700 next morning |
[***]% | |||
Formula | Number of jobs completed within performance Target /total number of scheduled jobs | |||||
Measurement Interval | Capture daily, measure monthly, report monthly within approved operational windows | |||||
Measurement tool | To be agreed by the Parties |
General | Performance | |||||
Administration Task | Service Measure | Target | SLR Performance % | |||
Setup or modify job
scheduler
definition and
dependencies
|
Response time | Next Business Day (all daily requests) | [***]% | |||
One time schedule
change for existing
scheduled jobs
|
Response time | 2 hours (all daily requests) | [***]% | |||
Setup/modify user
ID or authorization
changes. (NOTE:
password resets NOT
included in this
SLA)
|
Response time 1-5 user IDs 6-10 users IDs >10 user Ids | £ 2 Business Days
£ 3 Business Days per agreed upon time per agreed upon time |
[***]% | |||
Notification of
priority Level 1
outage to help desk
|
Response time | £ 10 minutes of discovery | [***]% | |||
Notification of
priority Level 2
and 3 outage to
help desk
|
Response time | £ 20 minutes of discovery | [***]% | |||
Formula | Number of requests completed within performance Target /total of all requests occurring during Measurement Interval | |||||
Measurement Interval | Capture daily, measure monthly, report monthly within approved operational windows | |||||
Measurement tool | To be agreed by the Parties |
Definition | Actions by ACS for proactive monitoring and intervention to minimize capacity bottlenecks and activities required to implement ACS-approved system capacity and operational usage change requests. |
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Schedule 2B—Data Center Services SOW
System | Performance | SLR | ||||
Administration Task | Service Measure | Target | Performance % | |||
Notification of
sustained average
daily CPU
utilization
|
15 day sustained avg. daily CPU utilization approaches 70% of installed processor capacity | Within 1 day | [***]% | |||
Allocate additional
server storage
resources
pre-defined
parameters/observed
growth patterns via
the standard change
management process
|
Proactive monitoring and preemptive intervention to advise ACS of need to increase capacity. | Total monthly storage capacity utilization measured in GBs used approaches 80% of installed capacity within 1 day | [***]% | |||
On-demand disk
storage capacity
change requests
|
Elapsed time | Increases/decreases of ± 10% of installed storage capacity within 7 Business Days | [***]% | |||
Storage
administration
requests (work
packs, pools)
|
Response time | Within one Business Day subject to agreed upon change management procedures | [***]% | |||
System security
requests (ACF2)
|
Response time | Next Business Day | [***]% | |||
Deploy
service/security
patches/anti-virus
updates necessary
to fix/repair
environment
vulnerabilities
|
Response time | Same Business Day as signoff subject to agreed upon change management procedures | [***]% | |||
Capacity/performance
trend analysis and
reporting across
all platforms
|
Monthly measurement/analysis and periodic notification on resource utilization and trends for critical system resources | Monthly analysis reports Interim reports on rapidly developing events and trends identification | [***]% | |||
Formula | Number of requests completed within performance Target /total of all requests occurring during Measurement Interval | |||||
Measurement Interval | Capture daily, measure monthly, report monthly within approved operational windows | |||||
Measurement tool | To be agreed by the Parties |
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Schedule 2B—Data Center Services SOW
Definition | Software refresh for all upgrades and new releases |
Server Software | Service | Performance | SLR | |||
Refresh | Measure | Target | Performance % | |||
Notification of
vendor software
upgrades and new
releases
|
Response time | Within 30 days after SW vendor general availability announcement | [***]% | |||
Implementation of
service packs and
updates to “dot”
releases
|
Response time | Within 60 days after approved by Symetra | [***]% | |||
Implementation of
version or major
release updates
|
Response time | Within 120 days after approved by Symetra | [***]% | |||
Formula | Number of requests completed on time/total of all requests occurring during Measurement Interval | |||||
Measure Interval | Capture daily, measure monthly, report monthly within approved operational windows | |||||
Measurement tool | To be agreed by the Parties |
Definition | Performance of all database administration tasks including, but not limited to software installation, patching, performance monitoring and tuning, instances creation and refresh, and recovery operations. For SLA measurement, production requests MUST be executed within the highest service level. |
Service | Performance | SLR | ||||
Description | Measure | Target | Performance % | |||
Instance creation &
refresh
|
Response time | Create = 2 Business Days Refresh = 1 Business Day |
[***]% |
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Schedule 2B—Data Center Services SOW
Service | Performance | SLR | ||||
Description | Measure | Target | Performance % | |||
Create User ID,
grants, revokes,
create tablespace,
other data
definition requests
(SLA/SLR will be in
effect 30 days
after the
applicable Handover
Date)
|
Response time | 2 hours (1-5 requests daily) 4 hours (6-10 requests daily) 2 Business Day Hours > 10 daily | [***]% | |||
Schema changes and
stored procedures
(SLA/SLR will be in
effect 30 days
after the
applicable Handover
Date)
|
Response time | 1 Business Day | [***]% | |||
Response to
application
performance tuning
and maintenance per
change management
process
|
Response time | Proactive monitoring and preemptive intervention to maintain required performance levels. Two hours to respond to ad-hoc requests. | [***]% | |||
SL1 database data
restore requests
for production &
regulatory data
(data backup to
intermediate SAN
storage, restore
from intermediate
SAN storage)
(SLA/SLR will be in
effect 90 calendar
days after the
applicable Handover
Date)
|
Response time to initiate the restore Data 1 week old or less | < 3 hours from Symetra request | [***]% |
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Schedule 2B—Data Center Services SOW
Service | Performance | SLR | ||||
Description | Measure | Target | Performance % | |||
SL2 database data
restore requests
for recovery of
test data or data
volume back-ups
(data backup to
tape; restore from
tape) (SLA/SLR will
be in effect 90
calendar days after
the applicable
Handover Date)
|
Response time to initiate the restore Data 1 week old or less | < 8 hours from Symetra request | [***]% | |||
Formula | Number of requests completed on time/total of all requests occurring during Measurement Interval | |||||
Measure Interval | Capture daily, measure monthly, report monthly within approved operational windows | |||||
Measurement tool | To be agreed by the Parties |
Performance | SLR | |||||
Description | Service Measure | Target | Performance % | |||
Software patches
|
Response time | Individual patches & requisite patches (1–20 patches) Same business day per change management process, completed within availability window. | [***]% | |||
Software patches
|
Response time | Service packs and updates to “dot” releases Within 5 Business Days per change management process. Required downtime is outside of the normal availability window. | [***]% | |||
Software patches
|
Response time | Version or major release updates within 5 Business Days per change management process. Required downtime is outside of the normal availability window. | [***]% | |||
Formula | Number of requests completed on time/total of all requests occurring during Measurement Interval | |||||
Measure Interval | Capture daily, measure monthly, report monthly within approved operational windows | |||||
Measurement tool | To be agreed by the Parties |
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Schedule 2B—Data Center Services SOW
SOW Appendix | Description | |
B.3
|
Data Center Supported Databases | |
B.4
|
ACS Data Center Facilities |
ITSA Schedule | Description | |
Schedule 3
|
Fees | |
Schedule 5
|
Fee Reductions |
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CICS Prod
Monthly | ||||||||||||||||||||||||||||||||||||||||||||||||
App/Dept | Monthly Admin | Xxxx | ||||||||||||||||||||||||||||||||||||||||||||||
Application/Department | Code(s) | Hours | Volume | Trans | Programs | Files | TDqueue | TSqueue | Mapsets | DB2Entry | DB2Tran | Terminals | ||||||||||||||||||||||||||||||||||||
CICS Systems |
||||||||||||||||||||||||||||||||||||||||||||||||
Acctg, Budget, & Cost (ABC) |
[***] | * | 40074 | 3 | 306 | 35 | 119 | 1 | 1 | |||||||||||||||||||||||||||||||||||||||
Check Distribution (CDS) |
[***] | * | 71341 | 7 | 328 | 53 | 144 | |||||||||||||||||||||||||||||||||||||||||
D3 |
[***] | * | 18695 | 74 | 72 | 7 | 141 | 1 | 1 | |||||||||||||||||||||||||||||||||||||||
Control-D |
[***] | * | 68886 | 3 | 9 | 0 | 0 | |||||||||||||||||||||||||||||||||||||||||
CAPS (Expense) |
[***] | * | 385 | 3 | 62 | 11 | 42 | |||||||||||||||||||||||||||||||||||||||||
CK4 [CyberLife] |
[***] | * | 1227396 | 19 | 16 | 30 | 2 | |||||||||||||||||||||||||||||||||||||||||
PARIS |
[***] | * | 2479783 | 706 | 917 | 0 | 781 | 1 | 3 | |||||||||||||||||||||||||||||||||||||||
Tax Reporting System |
[***] | * | 14219 | 38 | 41 | 9 | 29 | |||||||||||||||||||||||||||||||||||||||||
Vantage One, DSS, JETS,
Repetitive Payment |
[***] | * | 273482 | 18 | 947 | 30 | 0 | 3 | 10 | |||||||||||||||||||||||||||||||||||||||
Totals: |
0 | 4194261 | 871 | 2698 | 175 | 0 | 0 | 1258 | 6 | 15 | 0 | |||||||||||||||||||||||||||||||||||||
* | Nominal |
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IMS Prod
Monthly | Monthly | |||||||||||||||||||||||||||
App/Dept | Admin | Xxxx | # of Online | DBs | ||||||||||||||||||||||||
Application System | Code(s) | Hours | Volume | 3390 Tracks | Transactions | [DBDs] | PSBs | |||||||||||||||||||||
IMS Support |
||||||||||||||||||||||||||||
Annuity Benefit |
[***] | * | 157657 | 9452 | 8 | 10 | 58 | |||||||||||||||||||||
Life Agency |
[***] | * | 1209 | 2899 | 1 | 5 | 9 | |||||||||||||||||||||
Life Alpha |
[***] | * | 0 | 2717 | 0 | 3 | 2 | |||||||||||||||||||||
Group Policy Administration |
[***] | * | 44051 | 21558 | 9 | 12 | 110 | |||||||||||||||||||||
Safeco Credit Life |
[***] | * | 1219 | 5060 | 4 | 28 | 4 | |||||||||||||||||||||
Safeco Credit |
[***] | * | 9156 | 19323 | 5 | 70 | 13 | |||||||||||||||||||||
Table Management |
[***] | * | 0 | 1307 | 0 | 4 | 6 | |||||||||||||||||||||
Totals: |
213292 | 62316 | 27 | 132 | 202 | |||||||||||||||||||||||
* | Nominal | |
- | existing IMS production applications are static | |
- | standard backup jobs | |
- | standard application job backout using DBRC | |
- | occasional restore and reorg batch jobs |
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DB2 Prod
Monthly | ||||||||||||||||||||||||||||
App/Dept | Admin | Stored | ||||||||||||||||||||||||||
Application/Department | Code(s) | Hours | GB | DBs | Tables | Indexes | Procs | |||||||||||||||||||||
Mainframe Systems |
||||||||||||||||||||||||||||
BMC |
[***] | * | ||||||||||||||||||||||||||
Life Annuity Department |
[***] | * | .40 | 1 | 121 | 8 | ||||||||||||||||||||||
Life Annuity Systems |
[***] | 0 | .60 | 1 | 25 | 48 | ||||||||||||||||||||||
Acctg, Budget, & Cost (ABC) |
[***] | 10 | 6.71 | 1 | 8 | 34 | ||||||||||||||||||||||
Check Distribution (CDS) |
[***] | 0 | 2.46 | 1 | 1 | 10 | ||||||||||||||||||||||
D3 |
[***] | 10 | 10.41 | 7 | 322 | 301 | 6 | |||||||||||||||||||||
ELRA ? |
[***] | 10 | .28 | 2 | 55 | 123 | 160 | |||||||||||||||||||||
Life Retirement Services Dept. |
[***] | * | 1.16 | 3 | 1491 | 0 | ||||||||||||||||||||||
CAPS (Expense) |
[***] | 0 | .01 | 1 | 1 | 1 | ||||||||||||||||||||||
Life Marketing Department |
[***] | * | .73 | 1 | 418 | 11 | ||||||||||||||||||||||
PARIS |
[***] | 25 | 72.13 | 30 | 592 | 607 | 6 | |||||||||||||||||||||
Repetitive Payment |
[***] | 5 | .05 | 2 | 78 | 90 | 0 | |||||||||||||||||||||
Life Trac 2000 |
[***] | 5 | .07 | 1 | 48 | 101 | 62 | |||||||||||||||||||||
Tax Reporting System |
[***] | 0 | .52 | 1 | 7 | 7 | ||||||||||||||||||||||
Data Exchange (Jets) |
[***] | 5 | .22 | 2 | 39 | 37 | 0 | |||||||||||||||||||||
Vantage One |
[***] | 15 | 6.76 | 9 | 249 | 242 | 0 | |||||||||||||||||||||
DSS |
[***] | 15 | 20.90 | 5 | 85 | 144 | 36 | |||||||||||||||||||||
Princeton Relational tools |
[***] | * | .01 | 1 | 12 | 12 | ||||||||||||||||||||||
QMF |
[***] | * | ||||||||||||||||||||||||||
Security Level for CICS |
[***] | * | .01 | 1 | 4 | 5 | ||||||||||||||||||||||
Totals: |
100 | 123.43 | 70 | 3556 | 1781 | 270 | ||||||||||||||||||||||
* | Nominal |
3
Table of Contents
VSAM Prod
App/Dept | 3390 | |||||||||||||||
Application System | Code(s) | Tracks | KSDS | ESDS | ||||||||||||
Mainframe Systems |
||||||||||||||||
Acctg, Budget, & Cost (ABC) |
[***] | 23503 | 27 | 0 | ||||||||||||
Check Distribution (CDS) |
[***] | 9973 | 64 | 9 | ||||||||||||
CAPS (Expense) |
[***] | 10388 | 8 | 2 | ||||||||||||
Group Benefits |
[***] | 4066 | 2 | 0 | ||||||||||||
CK4 [CyberLife] |
[***] | 303549 | 61 | 10 | ||||||||||||
Repetitive Payment |
[***] | 1880 | 51 | 0 | ||||||||||||
Tax Reporting |
[***] | 12328 | 11 | 0 | ||||||||||||
Vantage One |
[***] | 18692 | 55 | 0 | ||||||||||||
Vantage One — DSS |
[***] | 1740 | 9 | 0 | ||||||||||||
Automated Balancing |
[***] | 93 | 1 | 0 | ||||||||||||
Totals: |
386212 | 289 | 21 | |||||||||||||
4
Table of Contents
SQL Server Prod
Monthly | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Admin | Foreign | Default | Primary | Scalar | UQ | Tbl | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Application/Department | Hours | Server | Instance | Version | DBs | Size mb | Tables | Indexes | Stored Procs | Views | Keys | Triggers | Constraints | Keys | SysTables | Functions | Constraint | Ck Constraint | Function | |||||||||||||||||||||||||||||||||||||||||||||||||
SQL Server DEV/TAC |
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | anon | 8.00.818 | LDDITANNTZAdvantage4A01 | 20 | 6 | 54 | 37 | 2 | 0 | 0 | 1 | 1 | 18 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | anon | 8.00.818 | LDDITANNTZAdvantage4U01 | 20 | 6 | 54 | 37 | 2 | 0 | 0 | 1 | 1 | 18 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | anon | 8.00.818 | LDDITASLAdvantage4A01 | 20 | 6 | 91 | 37 | 2 | 0 | 0 | 1 | 1 | 18 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | anon | 8.00.818 | LDDITASLAdvantage4U01 | 20 | 6 | 91 | 37 | 2 | 0 | 0 | 1 | 1 | 18 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | anon | 8.00.818 | LDDITIllustrationA01 | 70 | 60 | 214 | 30 | 2 | 0 | 0 | 4 | 55 | 18 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | anon | 8.00.818 | LDDITIllustrationU01 | 40 | 60 | 212 | 30 | 2 | 0 | 0 | 4 | 55 | 18 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | anon | 8.00.818 | LDDITPASA01 | 70 | 6 | 62 | 40 | 2 | 0 | 0 | 1 | 66 | 18 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | anon | 8.00.818 | LDDITPASU01 | 70 | 6 | 62 | 40 | 2 | 0 | 0 | 1 | 6 | 18 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | anon | 8.00.818 | LDDITPDMA01 | 15 | 53 | 240 | 33 | 2 | 39 | 0 | 1 | 52 | 18 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | anon | 8.00.818 | LDDITPDMU01 | 15 | 53 | 240 | 33 | 2 | 39 | 0 | 1 | 52 | 18 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | anon | 8.00.818 | LDDITSafeCoAIAdvantage4A01 | 35 | 6 | 88 | 37 | 2 | 0 | 0 | 1 | 1 | 18 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | anon | 8.00.818 | LDDITSafeCoAIAdvantage4U01 | 20 | 6 | 88 | 37 | 2 | 0 | 0 | 1 | 1 | 18 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | anon | 8.00.818 | LDDITSafecoAULA01 | 15 | 3 | 42 | 31 | 2 | 1 | 0 | 1 | 31 | 18 | 1 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | anon | 8.00.818 | LDDITSafecoAULU01 | 15 | 3 | 42 | 31 | 3 | 1 | 0 | 1 | 31 | 18 | 1 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | anon | 8.00.818 | LDDITSafeCoTermA01 | 15 | 3 | 42 | 30 | 2 | 1 | 0 | 1 | 3 | 18 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | anon | 8.00.818 | LDDITSafeCoTermU01 | 15 | 3 | 42 | 30 | 2 | 1 | 0 | 1 | 3 | 18 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | anon | 8.00.818 | LDDITSchwabAIAdvantage4A01 | 20 | 6 | 88 | 37 | 2 | 0 | 0 | 1 | 1 | 18 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | anon | 8.00.818 | LDDITSchwabAIAdvantage4U01 | 20 | 6 | 88 | 37 | 2 | 0 | 0 | 1 | 1 | 18 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | anon | 8.00.818 | LDDOpenEnrollA01 | 10 | 7 | 49 | 58 | 2 | 0 | 0 | 2 | 4 | 18 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | anon | 8.00.818 | LDDOpenEnrollU01 | 60 | 7 | 49 | 59 | 2 | 0 | 0 | 2 | 5 | 18 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | anon | 8.00.818 | LDDSNowA01 | 263 | 27 | 76 | 100 | 2 | 0 | 0 | 14 | 18 | 18 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | anon | 8.00.818 | LDDSNowU01 | 150 | 36 | 111 | 127 | 2 | 1 | 0 | 21 | 26 | 18 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | MSSQLSERVER | 8.00.818 | FMSInfoBase | 100 | 7 | 63 | 31 | 2 | 5 | 0 | 12 | 7 | 18 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | MSSQLSERVER | 8.00.818 | FundStation | 4100 | 81 | 610 | 42 | 33 | 0 | 228 | 5 | 80 | 18 | 0 | 1 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | MSSQLSERVER | 8.00.818 | LAXRBO | 100 | 10 | 79 | 30 | 2 | 4 | 0 | 6 | 9 | 18 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | MSSQLSERVER | 8.00.818 | MFISsADDS | 100 | 10 | 90 | 83 | 4 | 6 | 0 | 1 | 10 | 18 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | MSSQLSERVER | 8.00.818 | PNMBONUS | 11750 | 158 | 946 | 103 | 19 | 1 | 0 | 1 | 121 | 18 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | MSSQLSERVER | 8.00.818 | rcnRecon | 10500 | 105 | 498 | 41 | 3 | 0 | 66 | 421 | 1 | 18 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | tun | 8.00.818 | CaseTrack | 30 | 120 | 390 | 139 | 21 | 146 | 85 | 160 | 114 | 19 | 0 | 67 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | tun | 8.00.818 | CTTraining | 25 | 119 | 376 | 121 | 21 | 146 | 85 | 160 | 113 | 19 | 0 | 67 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | tun | 8.00.818 | DPARTDB | 15 | 9 | 46 | 0 | 2 | 0 | 0 | 3 | 0 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | tun | 8.00.818 | DQUEUEDB | 20 | 230 | 378 | 30 | 2 | 0 | 0 | 3 | 1 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | tun | 8.00.818 | DVSUSE | 20 | 25 | 99 | 31 | 2 | 0 | 1 | 4 | 1 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | tun | 8.00.818 | DWORKFLO | 20 | 15 | 72 | 32 | 3 | 0 | 0 | 4 | 1 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | tun | 8.00.818 | FMSInfoBase | 100 | 7 | 63 | 31 | 2 | 5 | 0 | 12 | 7 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | tun | 8.00.818 | FundStation | 4100 | 118 | 698 | 74 | 51 | 0 | 277 | 27 | 117 | 19 | 0 | 1 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | tun | 8.00.818 | LAGContractingA001 | 15 | 20 | 105 | 140 | 5 | 21 | 0 | 0 | 18 | 19 | 0 | 11 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | tun | 8.00.818 | LAGContractingU001 | 50 | 20 | 81 | 140 | 5 | 21 | 0 | 1 | 19 | 19 | 0 | 11 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | tun | 8.00.818 | LAXRBO | 80 | 10 | 87 | 30 | 2 | 4 | 0 | 6 | 9 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | tun | 8.00.818 | LBSSPAA001 | 280 | 80 | 278 | 462 | 17 | 73 | 146 | 146 | 78 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | tun | 8.00.818 | LBSSPAU001 | 412 | 81 | 294 | 460 | 17 | 73 | 146 | 4 | 78 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | tun | 8.00.818 | LBSSPAU009 | 655 | 81 | 285 | 458 | 16 | 73 | 146 | 81 | 78 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | tun | 8.00.818 | LCO_CorpQaD01_db | 10 | 40 | 124 | 0 | 2 | 0 | 0 | 0 | 38 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | tun | 8.00.818 | LCO_PCQaBisD01_db | 10 | 40 | 115 | 0 | 2 | 0 | 0 | 0 | 38 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | tun | 8.00.818 | LCO_PCQaBPSD01_db | 10 | 40 | 116 | 0 | 2 | 0 | 0 | 0 | 38 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | tun | 8.00.818 | LCO_PCQaDistD01_db | 10 | 40 | 119 | 0 | 2 | 0 | 0 | 0 | 38 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | tun | 8.00.818 | LCO_QaAgyD01_db | 10 | 40 | 122 | 0 | 2 | 0 | 0 | 0 | 38 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | tun | 8.00.818 | LCO_QaAnnD01_db | 40 | 41 | 144 | 0 | 2 | 0 | 0 | 0 | 38 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | tun | 8.00.818 | LCO_QaDAD01_db | 15 | 40 | 115 | 0 | 2 | 0 | 0 | 0 | 38 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | tun | 8.00.818 | LCO_QaFMSD01_db | 10 | 40 | 112 | 0 | 2 | 0 | 0 | 0 | 38 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | tun | 8.00.818 | LCO_QaGrpD01_db | 10 | 40 | 119 | 0 | 2 | 0 | 0 | 0 | 38 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | tun | 8.00.818 | LCO_QaIndD01_db | 10 | 40 | 114 | 0 | 2 | 0 | 0 | 0 | 38 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | tun | 8.00.818 | LCO_QaIWSD01_db | 10 | 40 | 114 | 0 | 2 | 0 | 0 | 0 | 38 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | tun | 8.00.818 | LCO_QaMFundsD01_db | 10 | 40 | 119 | 0 | 2 | 0 | 0 | 0 | 38 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | tun | 8.00.818 | LDCTimeTrackA001 | 111 | 22 | 129 | 30 | 2 | 21 | 0 | 32 | 22 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | tun | 8.00.818 | LDCTimeTrackU001 | 100 | 22 | 142 | 30 | 2 | 21 | 0 | 30 | 22 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | tun | 8.00.818 | LDDISSPU001 | 10 | 0 | 31 | 0 | 0 | 0 | 0 | 0 | 0 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | tun | 8.00.818 | LDDRfpA001 | 75 | 0 | 59 | 71 | 2 | 6 | 0 | 8 | 7 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | tun | 8.00.818 | LDDRfpU001 | 75 | 1 | 67 | 71 | 2 | 6 | 0 | 8 | 7 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | tun | 8.00.818 | LFXCashManA01 | 50 | 0 | 31 | 30 | 2 | 0 | 0 | 1 | 0 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | tun | 8.00.818 | LFXCashManU01 | 75 | 1 | 33 | 30 | 2 | 0 | 0 | 1 | 1 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | tun | 8.00.818 | LFXSeagateInfo | 40 | 30 | 125 | 30 | 2 | 0 | 0 | 1 | 1 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | tun | 8.00.818 | LFXSeagateU002 | 148 | 30 | 127 | 30 | 2 | 0 | 0 | 1 | 1 | 19 | 0 | 0 | 0 | 0 |
5
Table of Contents
SQL Server Prod
Monthly | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Admin | Foreign | Default | Primary | Scalar | UQ | Tbl | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Application/Department | Hours | Server | Instance | Version | DBs | Size mb | Tables | Indexes | Stored Procs | Views | Keys | Triggers | Constraints | Keys | SysTables | Functions | Constraint | Ck Constraint | Function | |||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | tun | 8.00.818 | LFXSeagateU003 | 580 | 30 | 67 | 30 | 2 | 0 | 0 | 1 | 11 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | tun | 8.00.818 | LifeCashLinkA001 | 50 | 16 | 137 | 124 | 2 | 8 | 0 | 34 | 11 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | tun | 8.00.818 | LifeCashLinkU001 | 150 | 16 | 155 | 124 | 2 | 9 | 0 | 31 | 11 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | tun | 8.00.818 | LifeSFAA045 | 3000 | 316 | 1393 | 2628 | 121 | 60 | 159 | 9 | 218 | 19 | 15 | 15 | 2 | 13 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | tun | 8.00.818 | LifeSFAU045 | 4700 | 316 | 1473 | 2629 | 121 | 60 | 159 | 9 | 218 | 19 | 15 | 15 | 2 | 13 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | tun | 8.00.818 | LISPanConA001 | 130 | 4 | 71 | 40 | 2 | 0 | 0 | 1 | 4 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | tun | 8.00.818 | LISPanConU001 | 613 | 4 | 74 | 40 | 2 | 0 | 0 | 1 | 3 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | tun | 8.00.818 | LIXCMA001 | 125 | 66 | 320 | 184 | 20 | 61 | 1 | 19 | 62 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | tun | 8.00.818 | LIXCMU001 | 150 | 70 | 448 | 204 | 20 | 67 | 1 | 19 | 63 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | tun | 8.00.818 | LLPEventPlannerA001 | 10 | 3 | 39 | 28 | 2 | 2 | 0 | 1 | 2 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | tun | 8.00.818 | LLPEventPlannerU001 | 10 | 4 | 44 | 58 | 2 | 2 | 0 | 1 | 3 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | tun | 8.00.818 | LMXAICWkLogA001 | 60 | 10 | 45 | 33 | 2 | 0 | 0 | 0 | 2 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | tun | 8.00.818 | LMXAICWkLogU001 | 60 | 10 | 52 | 33 | 2 | 0 | 0 | 0 | 2 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | tun | 8.00.818 | LMXContractingA001 | 65 | 18 | 87 | 30 | 2 | 20 | 0 | 2 | 19 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | tun | 8.00.818 | LMXContractingU001 | 65 | 19 | 96 | 60 | 2 | 20 | 0 | 2 | 18 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | tun | 8.00.818 | LMXLifePortalD99 | 40 | 1 | 33 | 30 | 2 | 0 | 0 | 1 | 1 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | tun | 8.00.818 | MFISsADDS | 450 | 10 | 84 | 83 | 4 | 6 | 0 | 2 | 10 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | tun | 8.00.818 | PNMBONUS | 3061 | 155 | 643 | 103 | 18 | 0 | 0 | 1 | 120 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | tun | 8.00.818 | QPARTDB | 15 | 10 | 48 | 30 | 2 | 0 | 0 | 4 | 1 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | tun | 8.00.818 | QQUEUEDB | 15 | 134 | 370 | 30 | 2 | 0 | 0 | 4 | 1 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | tun | 8.00.818 | QVSUSE | 20 | 25 | 90 | 31 | 2 | 0 | 1 | 4 | 1 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | tun | 8.00.818 | QWORKFLO | 285 | 14 | 73 | 0 | 3 | 0 | 0 | 3 | 0 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ01 | tun | 8.00.818 | WLOWirelessOfficeU01 | 17.5 | 21 | 185 | 30 | 2 | 4 | 29 | 9 | 14 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ02 | MSSQLSERVER | 7.00.1094 | IVRAdmin | 114 | 48 | 205 | 30 | 20 | 0 | 0 | 739 | 48 | 18 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ02 | MSSQLSERVER | 7.00.1094 | IVRCIXDB | 46 | 11 | 42 | 30 | 20 | 0 | 0 | 18 | 11 | 18 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ02 | MSSQLSERVER | 7.00.1094 | IVRJobLine | 45 | 20 | 80 | 30 | 22 | 0 | 0 | 25 | 20 | 18 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ02 | MSSQLSERVER | 7.00.1094 | IVRLifeIndividual | 80 | 14 | 75 | 31 | 24 | 3 | 0 | 43 | 14 | 18 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ02 | MSSQLSERVER | 7.00.1094 | IVRLifeRetirement | 80 | 24 | 67 | 31 | 22 | 14 | 0 | 16 | 24 | 18 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ02 | MSSQLSERVER | 7.00.1094 | IVRMutual | 90 | 4 | 33 | 2 | 20 | 0 | 0 | 1 | 2 | 18 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ02 | MSSQLSERVER | 7.00.1094 | IVRTracker | 110 | 2 | 36 | 30 | 20 | 1 | 0 | 4 | 14 | 18 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ02 | MSSQLSERVER | 7.00.1094 | LDDDA001 | 310 | 22 | 118 | 144 | 24 | 1 | 0 | 4 | 12 | 18 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ02 | MSSQLSERVER | 7.00.1094 | LDDDU001 | 298 | 24 | 124 | 161 | 24 | 1 | 0 | 1 | 12 | 18 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ02 | MSSQLSERVER | 7.00.1094 | LifeARCA001 | 144 | 16 | 53 | 57 | 20 | 1 | 0 | 1 | 15 | 18 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ02 | MSSQLSERVER | 7.00.1094 | LifeARCU001 | 75 | 16 | 51 | 58 | 20 | 1 | 0 | 1 | 15 | 18 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ02 | MSSQLSERVER | 7.00.1094 | LifeCashLinkA001 | 50 | 16 | 135 | 133 | 20 | 9 | 0 | 34 | 11 | 18 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ02 | MSSQLSERVER | 7.00.1094 | LifeCashLinkU001 | 190 | 16 | 152 | 123 | 20 | 9 | 0 | 34 | 11 | 18 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ02 | MSSQLSERVER | 7.00.1094 | LifeLINCSBPA001 | 30 | 10 | 62 | 184 | 1 | 7 | 0 | 3 | 10 | 18 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ02 | MSSQLSERVER | 7.00.1094 | LifeLINCSBPU001 | 30 | 10 | 66 | 187 | 20 | 7 | 0 | 3 | 9 | 18 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ02 | MSSQLSERVER | 7.00.1094 | LifeLMCA001 | 15 | 4 | 37 | 45 | 20 | 0 | 0 | 1 | 4 | 18 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ02 | MSSQLSERVER | 7.00.1094 | LifeLMCU001 | 20 | 4 | 36 | 35 | 20 | 0 | 0 | 1 | 4 | 18 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ02 | MSSQLSERVER | 7.00.1094 | MFISPhoenix | 110 | 24 | 98 | 100 | 20 | 44 | 0 | 23 | 24 | 18 | 0 | 1 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ03 | MSSQLSERVER | 7.00.1094 | LifeLINCA001 | 240 | 53 | 167 | 340 | 24 | 0 | 0 | 3 | 17 | 18 | 0 | 1 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ03 | MSSQLSERVER | 7.00.1094 | LifeLINCU001 | 370 | 56 | 188 | 370 | 24 | 1 | 0 | 8 | 21 | 18 | 0 | 1 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ03 | MSSQLSERVER | 7.00.1094 | MFISeFIRE | 50 | 16 | 72 | 70 | 20 | 15 | 0 | 1 | 16 | 18 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ03 | MSSQLSERVER | 7.00.1094 | MFISInvestWebForms | 50 | 16 | 55 | 79 | 21 | 13 | 0 | 188 | 16 | 18 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVESQ03 | MSSQLSERVER | 7.00.1094 | MFISSiteServices | 30 | 3 | 34 | 32 | 20 | 0 | 0 | 27 | 3 | 18 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVSV015 | MSSQLSERVER | 8.00.818 | EventLog | 150 | 3 | 36 | 32 | 20 | 0 | 0 | 2 | 1 | 18 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVSV035 | MSSQLSERVER | 7.00.1094 | EURLifePortalD01 | 125 | 30 | 122 | 30 | 20 | 0 | 0 | 1 | 12 | 18 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVSV035 | MSSQLSERVER | 7.00.1094 | EURLifeReporterD01 | 50 | 15 | 73 | 31 | 20 | 0 | 0 | 1 | 14 | 18 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVSV035 | MSSQLSERVER | 7.00.1094 | EventLog | 125 | 3 | 36 | 32 | 20 | 0 | 0 | 2 | 1 | 18 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVSV035 | MSSQLSERVER | 7.00.1094 | LifeEAFA001 | 284 | 21 | 100 | 153 | 20 | 12 | 0 | 1 | 19 | 18 | 0 | 8 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVSV035 | MSSQLSERVER | 7.00.1094 | LifeEAFU001 | 60 | 21 | 102 | 153 | 20 | 12 | 0 | 2 | 19 | 18 | 0 | 9 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVSV035 | MSSQLSERVER | 7.00.1094 | LifeFundPerfA001 | 20 | 21 | 199 | 397 | 70 | 15 | 0 | 24 | 51 | 18 | 0 | 9 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVSV035 | MSSQLSERVER | 7.00.1094 | LifeFundPerfU001 | 20 | 21 | 160 | 341 | 60 | 10 | 0 | 23 | 41 | 18 | 0 | 9 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVSV035 | MSSQLSERVER | 7.00.1094 | MFISPhoenix | 110 | 0 | 98 | 100 | 20 | 44 | 0 | 23 | 24 | 18 | 0 | 1 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DEVSV035 | TAC | 8.00.760 | MFISsADDS | 450 | 9 | 82 | 51 | 4 | 6 | 0 | 1 | 9 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DSMRDCCL02 | MSSQLSERVER | 8.00.818 | LCLClarifyA01 | 350 | 692 | 2111 | 2376 | 478 | 0 | 3 | 688 | 1 | 18 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DSMRDCCL02 | MSSQLSERVER | 8.00.818 | LCLClarifyT01 | 350 | 691 | 2083 | 2346 | 478 | 0 | 3 | 427 | 0 | 18 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
DSMRDCCL02 | MSSQLSERVER | 8.00.818 | LCLClarifyU01 | 400 | 692 | 2108 | 2382 | 478 | 0 | 3 | 681 | 1 | 18 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
Totals: |
53051.5 | 6188 | 25163 | 21076 | 2827 | 1260 | 1539 | 4415 | 3115 | 2255 | 32 | 227 | 4 | 26 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||
6
Table of Contents
CICS Test
Monthly | Monthly | |||||||||||||||||||||||||||||||||||||||||||||
App/Dept | Admin | Xxxx | ||||||||||||||||||||||||||||||||||||||||||||
Application/Department | Code(s) | Hours | Volume | Trans | Programs | Files | TDqueue | TSqueue | Mapsets | DB2Entry | DB2Tran | Terminals | ||||||||||||||||||||||||||||||||||
CICS Systems |
||||||||||||||||||||||||||||||||||||||||||||||
Acctg,
Budget, & Cost (ABC) |
[***] | * | 634 | 18 | 1836 | 210 | 714 | 6 | 6 | |||||||||||||||||||||||||||||||||||||
Check
Distribution (CDS) |
[***] | * | 481 | 42 | 1968 | 318 | 864 | |||||||||||||||||||||||||||||||||||||||
D3 |
[***] | * | 960 | 740 | 720 | 70 | 1410 | 10 | 10 | |||||||||||||||||||||||||||||||||||||
Control-D |
[***] | * | 1 | 3 | 9 | |||||||||||||||||||||||||||||||||||||||||
CAPS
(Expense) |
[***] | * | 120 | 9 | 186 | 33 | 126 | |||||||||||||||||||||||||||||||||||||||
CK4
(CyberLife) |
[***] | * | 59250 | 837 | 144 | 270 | 18 | |||||||||||||||||||||||||||||||||||||||
PARIS |
[***] | * | 40900 | 5648 | 7336 | 6248 | 8 | 24 | ||||||||||||||||||||||||||||||||||||||
Tax
Reporting System |
[***] | * | 1156 | 228 | 246 | 54 | 174 | |||||||||||||||||||||||||||||||||||||||
Vantage
One, DSS, JETS, Repetitive Payment |
[***] | * | 127456 | 180 | 9470 | 300 | 30 | 10 | ||||||||||||||||||||||||||||||||||||||
Totals: |
0 | 230958 | 7705 | 21915 | 1255 | 0 | 0 | 9554 | 54 | 50 | 0 | |||||||||||||||||||||||||||||||||||
* | Nominal |
7
Table of Contents
IMS Test
Monthly | Monthly | |||||||||||||||||||||||||||
App/Dept | Admin | Xxxx | # of Online | DBs | ||||||||||||||||||||||||
Application System | Code(s) | Hours | Volume | 3390 Tracks | Transactions | [DBDs] | PSBs | |||||||||||||||||||||
IMS Support |
||||||||||||||||||||||||||||
Annuity Benefit |
[***] | * | * | * | 644 | 8 | 10 | 58 | ||||||||||||||||||||
Life Agency |
[***] | * | * | * | 151 | 1 | 5 | 9 | ||||||||||||||||||||
Life Alpha |
[***] | * | * | * | 2581 | 0 | 3 | 2 | ||||||||||||||||||||
Group Policy Administration |
[***] | * | * | * | 20579 | 9 | 12 | 110 | ||||||||||||||||||||
Safeco Credit Life |
[***] | * | * | * | 5465 | 4 | 28 | 4 | ||||||||||||||||||||
Safeco Credit |
[***] | * | * | * | 20488 | 5 | 70 | 13 | ||||||||||||||||||||
Table Management |
[***] | * | * | * | 991 | 0 | 4 | 6 | ||||||||||||||||||||
Totals: |
50899 | 27 | 132 | 202 | ||||||||||||||||||||||||
* | Nominal | |
- | existing IMS test applications are static |
8
Table of Contents
DB2 Test
Monthly | ||||||||||||||||||||||||||
App/Dept | Admin | Stored | ||||||||||||||||||||||||
Application/Department | Code(s) | Hours | GB | DBs | Tables | Indexes | Procs | |||||||||||||||||||
Mainframe Systems |
||||||||||||||||||||||||||
BMC |
[***] | * | ||||||||||||||||||||||||
Life Annuity Department |
[***] | * | ||||||||||||||||||||||||
Acctg, Budget, & Cost (ABC) |
[***] | 0 | 1.11 | 12 | 53 | 206 | ||||||||||||||||||||
Check Distribution (CDS) |
[***] | 0 | 0.01 | 2 | 1 | 20 | ||||||||||||||||||||
D3 |
[***] | 40 | 31.81 | 68 | 1389 | 2780 | 12 | |||||||||||||||||||
ELRA ? |
[***] | 0 | 0.46 | 6 | 119 | 242 | 320 | |||||||||||||||||||
Life Retirement Services Dept. |
[***] | * | 0.63 | 9 | 409 | 10 | ||||||||||||||||||||
CAPS (Expense) |
[***] | 0 | 0.01 | 3 | 3 | 3 | ||||||||||||||||||||
Life Marketing Department |
[***] | * | 0.45 | 3 | 1013 | 33 | ||||||||||||||||||||
PARIS |
[***] | 20 | 40.01 | 104 | 1146 | 2165 | 47 | |||||||||||||||||||
Repetitive Payment |
[***] | 5 | 0.20 | 9 | 342 | 273 | ||||||||||||||||||||
Life Trac 2000 |
[***] | 5 | 0.12 | 2 | 98 | 202 | 124 | |||||||||||||||||||
Tax Reporting System |
[***] | 0 | 0.12 | 3 | 24 | 21 | ||||||||||||||||||||
Data Exchange (Jets) |
[***] | 5 | 1.74 | 10 | 349 | 368 | ||||||||||||||||||||
Vantage One |
[***] | 45 | 12.14 | 83 | 2004 | 4242 | ||||||||||||||||||||
Vantage One — DSS |
[***] | 55 | 109.61 | 29 | 730 | 1090 | 82 | |||||||||||||||||||
Princeton Relational tools |
[***] | * | ||||||||||||||||||||||||
QMF |
[***] | * | ||||||||||||||||||||||||
Security Level for CICS |
[***] | * | ||||||||||||||||||||||||
Totals: |
175 | 198.42 | 343 | 7680 | 11655 | 585 | ||||||||||||||||||||
* | Normal |
9
Table of Contents
VSAM Test
App/Dept | 3390 | |||||||||||||
Application System | Code(s) | Tracks | KSDS | ESDS | ||||||||||
Mainframe Systems |
||||||||||||||
Acctg, Budget, & Cost (ABC) |
[***] | 52651 | 149 | 0 | ||||||||||
Check Distribution (CDS) |
[***] | 35280 | 307 | 24 | ||||||||||
CAPS (Expense) |
[***] | 1044 | 24 | 3 | ||||||||||
Group Benefits |
[***] | 0 | 0 | 0 | ||||||||||
CK4 [CyberLife] |
[***] | 397598 | 681 | 130 | ||||||||||
Repetitive Payment |
[***] | 1933 | 18 | 18 | ||||||||||
Tax Reporting |
[***] | 88221 | 47 | 6 | ||||||||||
Vantage One |
[***] | 147954 | 772 | 0 | ||||||||||
Vantage One — DSS |
[***] | 15744 | 32 | 0 | ||||||||||
Automated Balancing |
[***] | 78 | 1 | 0 | ||||||||||
Totals: |
740503 | 2031 | 181 | |||||||||||
10
Table of Contents
SQL Server Test
Monthly | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Admin | Foreign | Default | Primary | Scalar | UQ | Tbl | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Application/Department | Hours | Server | Instance | Version | DBs | Size mb | Tables | Indexes | Stored Procs | Views | Keys | Triggers | Constraints | Keys | SysTables | Functions | Constraint | Ck Constraint | Function | |||||||||||||||||||||||||||||||||||||||||||||||||
SQL Server Production |
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
HOXESQ03 | MSSQLSERVER | 7.00.1094 | LifeCashLinkP001 | 420 | 16 | 141 | 134 | 20 | 8 | 0 | 33 | 11 | 18 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
HOXESQ03 | MSSQLSERVER | 7.00.1094 | MFISPhoenix | 110 | 24 | 98 | 100 | 20 | 44 | 0 | 213 | 24 | 18 | 0 | 1 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
HOXESQ05 | ANON | 8.00.818 | LDDITANNTZAdvantage4P01 | 35 | 6 | 54 | 37 | 2 | 0 | 0 | 1 | 1 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
HOXESQ05 | ANON | 8.00.818 | LDDITASLAdvantage4P01 | 35 | 6 | 91 | 37 | 2 | 0 | 0 | 1 | 1 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
HOXESQ05 | ANON | 8.00.818 | LDDITIllustrationP01 | 300 | 60 | 214 | 30 | 2 | 0 | 0 | 4 | 55 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
HOXESQ05 | ANON | 8.00.818 | LDDITPASP01 | 745 | 6 | 65 | 40 | 2 | 0 | 0 | 1 | 6 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
HOXESQ05 | ANON | 8.00.818 | LDDITPDMP01 | 15 | 53 | 240 | 33 | 2 | 39 | 0 | 1 | 52 | 19 | 22 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
HOXESQ05 | ANON | 8.00.818 | LDDITSafeCoAIAdvantage4P01 | 35 | 6 | 88 | 37 | 2 | 0 | 0 | 1 | 1 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
HOXESQ05 | ANON | 8.00.818 | LDDITSafecoAULP01 | 15 | 3 | 42 | 31 | 2 | 1 | 1 | 1 | 3 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
HOXESQ05 | ANON | 8.00.818 | LDDITSafeCoTermP01 | 15 | 3 | 42 | 30 | 2 | 1 | 0 | 1 | 3 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
HOXESQ05 | ANON | 8.00.818 | LDDITSchwabAIAdvantage4P01 | 20 | 6 | 88 | 37 | 2 | 0 | 0 | 1 | 1 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
HOXESQ05 | ANON | 8.00.818 | LDDOpenEnrollP01 | 10 | 6 | 49 | 58 | 2 | 0 | 0 | 2 | 4 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
HOXESQ05 | ANON | 8.00.818 | LDDSNowP01 | 500 | 32 | 86 | 110 | 2 | 0 | 0 | 15 | 20 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
HOXESQ05 | MSSQLSERVER | 7.00.1094 | LifeEAFP001 | 50 | 21 | 99 | 153 | 20 | 12 | 0 | 1 | 19 | 18 | 0 | 8 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
HOXESQ05 | MSSQLSERVER | 7.00.1094 | LifeFundPerfP001 | 20 | 51 | 183 | 396 | 70 | 15 | 0 | 24 | 51 | 18 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
HOXESQ05 | MSSQLSERVER | 7.00.1094 | LifeLINCP001 | 250 | 54 | 198 | 370 | 24 | 0 | 0 | 4 | 18 | 18 | 0 | 1 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
HOXESQ05 | MSSQLSERVER | 7.00.1094 | MFISeFIRE | 50 | 16 | 68 | 71 | 20 | 15 | 0 | 1 | 16 | 18 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
HOXESQ05 | MSSQLSERVER | 7.00.1094 | MFISInvestWebForms | 80 | 16 | 52 | 81 | 21 | 12 | 0 | 188 | 16 | 18 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
HOXESQ05 | MSSQLSERVER | 7.00.1094 | MFISSiteServices | 70 | 3 | 33 | 32 | 20 | 0 | 0 | 27 | 3 | 18 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
HOXESQ10 | MSSQLSERVER | 8.00.818 | EventLog | 420 | 3 | 36 | 32 | 20 | 0 | 0 | 2 | 1 | 18 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
HOXESQ10 | MSSQLSERVER | 8.00.818 | FMSInfoBase | 100 | 7 | 63 | 31 | 2 | 5 | 0 | 12 | 7 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
HOXESQ10 | MSSQLSERVER | 8.00.818 | FundStation | 4100 | 81 | 610 | 42 | 33 | 0 | 228 | 5 | 80 | 19 | 0 | 1 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
HOXESQ10 | MSSQLSERVER | 8.00.818 | LAXRBO | 100 | 10 | 83 | 30 | 2 | 4 | 0 | 6 | 9 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
HOXESQ10 | MSSQLSERVER | 8.00.818 | LIXCMP001 | 1862 | 66 | 450 | 181 | 20 | 61 | 0 | 19 | 62 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
HOXESQ10 | MSSQLSERVER | 8.00.818 | LLPEventPlannerP001 | 15 | 4 | 41 | 58 | 2 | 2 | 0 | 1 | 3 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
HOXESQ10 | MSSQLSERVER | 8.00.818 | MFISsADDS | 450 | 9 | 82 | 51 | 4 | 6 | 0 | 1 | 9 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
HOXESQ10 | MSSQLSERVER | 8.00.818 | PPARTDB | 82 | 9 | 46 | 0 | 2 | 0 | 0 | 3 | 0 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
HOXESQ10 | MSSQLSERVER | 8.00.818 | PQUEUEDB | 150 | 76 | 454 | 30 | 2 | 0 | 0 | 4 | 1 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
HOXESQ10 | MSSQLSERVER | 8.00.818 | PVSUSE | 20 | 24 | 90 | 1 | 2 | 0 | 1 | 3 | 0 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
HOXESQ10 | MSSQLSERVER | 8.00.818 | PWORKFLO | 4300 | 15 | 81 | 30 | 3 | 0 | 0 | 4 | 1 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
HOXESQ11 | MSSQLSERVER | 8.00.818 | MFISFundstnSAArchive | 3300 | 69 | 286 | 38 | 26 | 0 | 18 | 5 | 68 | 19 | 0 | 1 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
HOXESQ14 | MSSQLSERVER | 8.00.818 | CaseTrack | 60 | 120 | 440 | 151 | 21 | 146 | 85 | 167 | 114 | 19 | 0 | 67 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
HOXESQ14 | MSSQLSERVER | 8.00.818 | LAGContractingP001 | 20 | 20 | 91 | 140 | 5 | 21 | 0 | 1 | 19 | 19 | 0 | 11 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
HOXESQ14 | MSSQLSERVER | 8.00.818 | LBSSPAP000 | 200 | 79 | 207 | 423 | 17 | 73 | 146 | 3 | 77 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
HOXESQ14 | MSSQLSERVER | 8.00.818 | LBSSPAP001 | 425 | 80 | 300 | 464 | 17 | 73 | 146 | 4 | 78 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
HOXESQ14 | MSSQLSERVER | 8.00.818 | LBSSPAP002 | 425 | 80 | 300 | 464 | 17 | 73 | 146 | 4 | 78 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
HOXESQ14 | MSSQLSERVER | 8.00.818 | LCO_CorpQaP01_db | 20 | 40 | 156 | 0 | 2 | 0 | 0 | 0 | 38 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
HOXESQ14 | MSSQLSERVER | 8.00.818 | LCO_PCQaBisP01_db | 15 | 40 | 135 | 0 | 2 | 0 | 0 | 0 | 38 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
HOXESQ14 | MSSQLSERVER | 8.00.818 | LCO_PCQaBPSP01_db | 25 | 40 | 141 | 0 | 2 | 0 | 0 | 0 | 38 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
HOXESQ14 | MSSQLSERVER | 8.00.818 | LCO_PCQaDistP01_db | 15 | 40 | 119 | 0 | 2 | 0 | 0 | 0 | 38 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
HOXESQ14 | MSSQLSERVER | 8.00.818 | LCO_QAadaP01_db | 45 | 40 | 138 | 0 | 2 | 0 | 0 | 0 | 38 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
HOXESQ14 | MSSQLSERVER | 8.00.818 | LCO_QaAgyP01_db | 60 | 40 | 194 | 0 | 2 | 0 | 0 | 0 | 38 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
HOXESQ14 | MSSQLSERVER | 8.00.818 | LCO_QaAnnP01_db | 70 | 40 | 169 | 0 | 2 | 0 | 0 | 0 | 38 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
HOXESQ14 | MSSQLSERVER | 8.00.818 | LCO_QaFMSP01_db | 15 | 40 | 126 | 0 | 2 | 0 | 0 | 0 | 38 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
HOXESQ14 | MSSQLSERVER | 8.00.818 | LCO_QaGrpP01_db | 60 | 40 | 152 | 0 | 2 | 0 | 0 | 0 | 38 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
HOXESQ14 | MSSQLSERVER | 8.00.818 | LCO_QaIndP01_db | 50 | 40 | 146 | 0 | 2 | 0 | 0 | 0 | 38 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
HOXESQ14 | MSSQLSERVER | 8.00.818 | LCO_QaIWSP01_db | 15 | 40 | 126 | 0 | 2 | 0 | 0 | 0 | 38 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
HOXESQ14 | MSSQLSERVER | 8.00.818 | LCO_QaMFundsP01_db | 30 | 40 | 147 | 0 | 2 | 0 | 0 | 0 | 38 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
HOXESQ14 | MSSQLSERVER | 8.00.818 | LDCTimeTracking | 200 | 22 | 151 | 30 | 2 | 21 | 0 | 30 | 22 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
HOXESQ14 | MSSQLSERVER | 8.00.818 | LDDRfpP001 | 30 | 7 | 59 | 71 | 2 | 6 | 0 | 8 | 7 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
HOXESQ14 | MSSQLSERVER | 8.00.818 | LFXSeagateInfo | 825 | 30 | 122 | 30 | 2 | 0 | 0 | 1 | 1 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
HOXESQ14 | MSSQLSERVER | 8.00.818 | LFXSeagateP001 | 600 | 30 | 127 | 30 | 2 | 0 | 0 | 1 | 1 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
HOXESQ14 | MSSQLSERVER | 8.00.818 | LifeSFAP045 | 4900 | 316 | 1407 | 2628 | 151 | 60 | 159 | 9 | 218 | 19 | 15 | 15 | 2 | 13 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
HOXESQ14 | MSSQLSERVER | 8.00.818 | LISPanConP001 | 205 | 4 | 73 | 40 | 2 | 0 | 0 | 1 | 4 | 19 | 0 | 1 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
HOXESQ14 | MSSQLSERVER | 8.00.818 | LMXAICWkLogP001 | 90 | 10 | 61 | 33 | 2 | 0 | 0 | 0 | 2 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
HOXESQ14 | MSSQLSERVER | 8.00.818 | LMXContractingP001 | 140 | 18 | 98 | 30 | 2 | 20 | 0 | 1 | 18 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
HOXESQ14 | MSSQLSERVER | 8.00.818 | rcnRecon | 10500 | 3 | 497 | 32 | 20 | 0 | 0 | 2 | 1 | 18 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
HOXESQ14 | MSSQLSERVER | 8.00.818 | WirelessOffice30SQL | 20 | 15 | 175 | 30 | 2 | 4 | 0 | 9 | 12 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
HOXESQ14 | MSSQLSERVER | 8.00.818 | WLOWirelessOfficeP01 | 20 | 21 | 186 | 30 | 2 | 4 | 0 | 9 | 14 | 19 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
HOXESQ15 | MSSQLSERVER | 7.00.1094 | EURLifePortalP01 | 70 | 29 | 100 | 0 | 20 | 0 | 0 | 0 | 11 | 18 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
HOXESQ15 | MSSQLSERVER | 7.00.1094 | EURLifeReporterP01 | 70 | 14 | 66 | 1 | 20 | 0 | 0 | 0 | 13 | 18 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
HOXESQ15 | MSSQLSERVER | 7.00.1094 | EventLog | 400 | 2 | 34 | 2 | 20 | 0 | 0 | 1 | 0 | 18 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
HOXESQ15 | MSSQLSERVER | 7.00.1094 | IVRAdmin | 2650 | 51 | 243 | 30 | 20 | 0 | 0 | 661 | 43 | 18 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
HOXESQ15 | MSSQLSERVER | 7.00.1094 | IVRCIXDB | 150 | 9 | 50 | 30 | 20 | 0 | 0 | 15 | 9 | 18 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
HOXESQ15 | MSSQLSERVER | 7.00.1094 | IVRJobLine | 350 | 22 | 104 | 30 | 21 | 0 | 0 | 23 | 22 | 18 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
HOXESQ15 | MSSQLSERVER | 7.00.1094 | IVRLifeIndividual | 350 | 15 | 61 | 31 | 24 | 3 | 0 | 43 | 14 | 18 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
HOXESQ15 | MSSQLSERVER | 7.00.1094 | IVRLifeRetirement | 350 | 24 | 73 | 31 | 22 | 14 | 0 | 16 | 24 | 18 | 0 | 0 | 0 | 0 |
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Table of Contents
SQL Server Test
Monthly | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Admin | Foreign | Default | Primary | Scalar | UQ | Tbl | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Application/Department | Hours | Server | Instance | Version | DBs | Size mb | Tables | Indexes | Stored Procs | Views | Keys | Triggers | Constraints | Keys | SysTables | Functions | Constraint | Ck Constraint | Function | |||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
HOXESQ15 | MSSQLSERVER | 7.00.1094 | IVRMutual | 70 | 5 | 35 | 30 | 20 | 0 | 0 | 1 | 1 | 18 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
HOXESQ15 | MSSQLSERVER | 7.00.1094 | IVRTracker | 1150 | 5 | 43 | 30 | 20 | 0 | 0 | 1 | 1 | 18 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
HOXESQ15 | MSSQLSERVER | 7.00.1094 | LDDDP002 | 200 | 22 | 122 | 142 | 24 | 1 | 0 | 4 | 14 | 18 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
HOXESQ15 | MSSQLSERVER | 7.00.1094 | LifeARCP001 | 300 | 16 | 58 | 57 | 20 | 1 | 4 | 1 | 15 | 18 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
HOXESQ15 | MSSQLSERVER | 7.00.1094 | LifeLINCSBPP001 | 20 | 10 | 64 | 196 | 20 | 7 | 0 | 3 | 10 | 18 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
HOXESQ15 | MSSQLSERVER | 7.00.1094 | LifeLMCP001 | 20 | 4 | 39 | 45 | 20 | 0 | 0 | 1 | 4 | 18 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
PSMRDCCL02 | MSSQLSERVER | 8.00.818 | LCLClarifyP01 | 12381 | 692 | 2108 | 2382 | 478 | 0 | 3 | 681 | 1 | 18 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
PSMRDCSQ06 | PNM | 8.00.818 | PNMBONUS | 11750 | 158 | 946 | 103 | 19 | 1 | 0 | 1 | 121 | 18 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
[***] |
PSMRDCSQ07 | MSSQLSERVER | 8.00.818 | FundStation | 4100 | 81 | 610 | 42 | 33 | 0 | 228 | 5 | 80 | 19 | 0 | 1 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
Totals: |
71135 | 3255 | 15052 | 10149 | 1466 | 753 | 1165 | 2292 | 2051 | 1418 | 37 | 107 | 2 | 13 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||
12
Table of Contents
Symetra Enclosure D |
5 Appendix B.4 Provider Data Center Facilities |
Hillsboro, Oregon Hillsboro is a client data center supporting development server hosting and WAN and Internet access. The Hillsboro facility has 78,485 square feet of space, with 19,570 square feet of raised floor space. The data center contains 120 TB of DASD, 185 tape drives and eight robotic tape silo devices. This facility’s midrange capabilities include Hewlett-Packard (models N, L, K, RP and Superdomes) and Sun (models 200, 420, 3500, 6500 and V880). Midrange operating systems supported include HP-UX, Sun Solaris, OS/400, NT4, and Windows 2000 and 2003. Access into the facility is strictly controlled through several sophisticated physical security systems and procedures. Access into the facility is controlled by a security guard during normal business hours. After business hours, access is by card reader only. The Operations group is responsible for after-hours security functions. |
Average MIPS: 1,967 Platforms: CMOS DASD: 120 TB Midrange Servers: 577 IBM, Compaq, Sun and HP Environments: Sun Solaris, UNIX, HP-UX, HP and IBM Power: Three UPS systems, 2-1,600 kW diesel |
|
Dallas, Texas The Dallas data center is a single-tenant, single-access facility comprising 611,000 square feet with 85,500 square feet of raised floor space. The Dallas data center is an ACS Enterprise Command Center (ECC) and resides at the ACS corporate headquarters campus. The Dallas ECC monitors distributed and mainframe environments, thus ensuring that online systems, applications and database subsystems are available and that the data center and systems hardware are problem-free for batch processing. Standard operational procedures are in place for logging, notifying and escalating all incidents that affect processing. The Dallas ECC also provides managed services, including 24x7 system and network monitoring, server and network |
Average MIPS: 13,634 Platforms: 27-CMOS DASD: 223 TB Midrange Servers: 587 Wintel Servers: 2516 DEC VAX Cluster, Alpha, IBM AS/400, HP3000, HP9000, HPV2200 and Sun E15K Environments: VMS, Open VMS/UNIX, AIX, OS/400, HP-UX, UNIX, DOS, Novell, Solaris and Linux Telecom: Two independent OC-48 SONET Power: TwoUPS, N+2 battery, |
1
Table of Contents
Symetra Enclosure D |
5 Appendix B.4 Provider Data Center Facilities |
engineering
services, help desk support, network
operations and engineering,
scheduling, disaster recovery,
desktop management services,
performance reporting, audits, and
other services. The ECC also provides
Web hosting services on site of
existing infrastructures or for
remote sites.
|
31,250kW diesel, dual power grid | |
ACS operational teams support
platforms such as OS/390, UNIX,
Windows (NT and 2000), Linux, OS/400
and VMS. The Dallas data center’s mainframe processing is based on a CMOS architecture. The data center contains DASD storage, tape drives and robotic tape silo devices. This facility’s midrange platforms include DEC VAX Cluster, Alpha, RS/6000, IBM SP2, IBM AS/400, HP3000, HP9000, HP V2200 and Sun. Midrange operating systems include VMS, Open VMS/UNIX, AIX, OS/400, HP-UX, Windows NT, UNIX, DOS, Novell and Solaris. All computer, data communications and environmental equipment is served with sophisticated power conditioning equipment to minimize disruptions in service because of exterior power fluctuations. Additionally, all vital system components are attached to an uninterruptible power supply (UPS) system that provides power monitoring and line conditioning, as well as automatic switching to a battery system. ACS performs a weekly routine testing of all systems to ensure that equipment is in good working order. ACS facilities personnel maintain the emergency procedures in place. ACS has two utility feeds from separate substations, allowing a transfer to the second feed should if power is lost to the other feed. The Dallas facility comprises N+2 capabilities—two UPS modules, expandable to four. At current loads, the N-battery system can function approximately 30 minutes—at full capacity, 11 minutes—before adding additional support modules to avoid reaching full capacity. For network support, two independent OC-48 SONET rings currently service the Dallas facility—one from SBC, the other from MCI. Each ring is a four-strand, counter-rotating SONET facility. The two rings have separate entrance facilities. The outside plant components of each ring use separate utility easements as well. Each ring is connected to two geographically separate ISP points of presence (POPs) from AT&T and UUNET. The facilities are segmented into individual zones that are each fully equipped with fire, smoke and moisture detection systems, thus providing full protection against all environmental hazards. Halon or FM200 fire protection systems and pre-action sprinkler systems that are loaded with compressed air under |
2
Table of Contents
Symetra Enclosure D |
5 Appendix B.4 Provider Data Center Facilities |
normal
conditions protect the facilities.
The sprinkler systems are activated
with water only when an alarm
situation occurs. When activated, the
sprinklers discharge water in areas
indicating unacceptable heat levels.
The fire and police departments are
electronically notified of any alarm
condition. ACS’ Dallas campus is protected by an eight-foot perimeter fence with a single point of vehicle entry. Security personnel staff the point of entry 24x7. Campus access is permitted via an integrated badge access system with dual redundancy. All access badges include photo ID and are color-coded to distinguish between employees, business partners and temporary personnel. Entrance points are monitored via closed-circuit TV with displays located in permanent security guard posts. |
||
Pittsburgh, Pennsylvania The Pittsburgh facility is 135,00 square feet of space with 63.481 square feet of raised floor space. Pittsburgh is designated a dedicated ECC providing system and network monitoring, server and network engineering services and help desk support. The Pittsburgh data center’s mainframe processing is based on CMOS architecture. The data center contains DASD storage, tape drives and robotic tape silo devices. The midrange environment contains a variety of NT, HP, TPM, IBM AS/400, RS/6000, NCR, Sun-UX, Tandem and DEC platforms. Operating systems supported include Windows NT, HP-UX, HP-MPE, OS/400, AIX, NCR-RAS, Solaris, Nonstop Operating System and VMS. The primary telecommunications service into the facility consists of diversely routed T3 fiber-optic links that are connected to the local telephone switching office. The facility uses multimode OC-48 fiber feeds, one each from Qwest, MCI |
Average MIPS: 8,996 Platforms: 25-CMOS DASD: 18.2 TB Midrange Servers: 1,823 Wintel Servers: 970 RS/6000, IBM SP2, Sun E15K, NCR, Sun-UX, Tandem and DEC Environments: NT, VMS, AIX, OS/400, HP-UX, HP-MPE, Solaris, Linux and NCR-RAS Telecom: T3 fiber optic, 3-OC-48 (Qwest, MCI, AT&T) Power: Two UPS systems, N+2 battery, 6-1.281 KVA diesel, 1 UPS with 4 mod ,3-N+2 diesel |
3
Table of Contents
Symetra Enclosure D |
5 Appendix B.4 Provider Data Center Facilities |
and
AT&T. If the primary link fails,
service is switched automatically to
a backup fiber-optic line. |
||
All computer, data communications and
environmental equipment is served
with sophisticated power conditioning
equipment to minimize disruptions in
service because of exterior power
fluctuations. All vital system
components are attached to a UPS
system that provides power monitoring
and line conditioning, as well as
automatic switching to a battery
system. Utility-supplied electrical
power to the facility (dual service)
is backed by batteries and generators
that are controlled by two UPS
systems. The facility’s battery
systems use a combination of Liebert
and Exide technologies that are
currently rated at N+2. The battery
time on all at preset capacity is
approximately is 40 minutes. The batteries can sustain the facility for up to 15 minutes; however, seven seconds after the facility begins to rely solely on battery backup, electrical power is supplied by six diesel-powered 1.281 KVA generators. These generators have 6,000-gallon underground storage tanks. Both main building systems are rated at N+1. The data center can be sustained indefinitely on its own power system if a prolonged disruption in utility-supplied power occurs. Routine testing and maintenance is performed to make sure that equipment is in working order. ACS tests at existing loads all emergency switchgear pertaining to the backup systems. All changes and problems relating to facilities are documented and available online for customer review. Access to the facility’s grounds and buildings is strictly controlled through sophisticated physical security systems and procedures. The facility is secured by a 10-foot chain-link fence topped with layers of razor wire that surrounds the facility. The fence is equipped with sonar detectors that alert a central security command center if anything touches the fence. The entire campus is constantly scanned by a closed-circuit television system and is monitored on a 24x7 basis from the central security command center. A multi-level security system controls access into and within the buildings, limiting the contact that employees, vendors and visitors have within sensitive areas. The system automatically monitors and records the movement of all building occupants. The data center is segmented into individual zones fully equipped with fire, smoke and moisture detection systems that provide full protection against all environmental hazards. |
||
Bangalore, India The Bangalore facility has 40,000 square feet, with an additional 40,000 square feet in the procurement stage. |
Call Center Capacity: 1.000+ agents Switching Platform: Avaya S8700 Multivantage Switching capacity: 5,000 seats |
4
Table of Contents
Symetra Enclosure D |
5 Appendix B.4 Provider Data Center Facilities |
This site provides call center
support and is being developed to
become an ACS ECC, which will provide
network monitoring and support. This
facility currently provides BPO
services, including Customer Care,
Finance and Accounting, Human
Resources and Transaction Processing.
IT services currently provided
include the following: ¨ IT development and support ¨ 24x7 help desk support The Bangalore site uses Avaya Definity 3GR switching to provide seamless integration with telecommunication infrastructures. The switching platform is an Avaya S8700 Multivantage with a switching capacity of 5,000 seats. There are 7 E1 connections to Dallas; Lexington, Kentucky; and Xxxxx and Draper, Utah. Bangalore has onsite security provided during normal business hours. After business hours, access is by card reader only |
Power: Supplied by an ITP-owned 9MW captive power plant with synchronized 220 kW state government power |
5
Table of Contents
Schedule 2C—Distributed Computing Services SOW
Page i
Table of Contents
Schedule 2C—Distributed Computing Services SOW
1.0 Distributed Computing Services Overview and Business Objectives |
3 | |||
1.1 Services Overview |
3 | |||
1.2 Service Objectives |
3 | |||
2.0 Service Environment |
4 | |||
2.1 Scope of the Infrastructure to be Supported |
4 | |||
2.2 Work-In-Progress |
4 | |||
2.3 Future initiatives |
4 | |||
2.4 Baseline Information |
5 | |||
3.0 Distributed Computing Support Services Requirements |
6 | |||
3.1 Service Descriptions and Roles & Responsibilities |
6 | |||
4.0 Service Management |
13 | |||
4.1 Objectives |
13 | |||
4.2 Definitions |
13 | |||
4.3 Service Level Requirements (SLRs) |
14 | |||
4.4 Reports |
17 | |||
5.0 Referenced SOW Appendices and SOW Schedules |
17 | |||
5.1 Referenced Distributed Computing SOW Appendices |
17 | |||
5.2 Referenced ITSA Schedules |
17 |
Table 1. Distributed Computing Baseline Projections |
5 | |||
Table 2. General Roles and Responsibilities |
8 | |||
Table 3. Software Deployment/Management Roles and Responsibilities |
9 | |||
Table 4. Software Deployment/Management Roles and Responsibilities |
11 | |||
Table 5. Operations and Administration Roles and Responsibilities |
11 | |||
Table 6. Server Availability SLR |
14 | |||
Table 7. Install, Moves, Adds and Changes – Workstation and Peripherals |
15 |
Page i
Table of Contents
Schedule 2C—Distributed Computing Services SOW
Table 8. Software Installation SLR |
16 | |||
Table 9. Deployment — New Server (from time hardware and software arrive at installation site) SLR |
17 |
Page ii
Table of Contents
Schedule 2C—Distributed Computing Services SOW
1.0 | Distributed Computing Services Overview and Business Objectives |
Cross Functional SOW |
||||||||||||
Data | Distributed | Data | Voice | Output | Content | |||||||
Center | Computing | Network | Comm. | Help Desk | Processing | Management | ||||||
Services | Services | Services | Services | Services | Services | Services | ||||||
SOW | SOW | SOW | SOW | SOW | SOW | SOW |
1.2 | Service Objectives |
n | Meet Symetra business needs for highly available, reliable, and secure services |
n | Acquire Distributed Computing Services that achieve the SLRs |
n | Improve distributed computing and desktop service/support levels |
n | Improve End-User productivity |
n | Standardize the distributed computing and desktop environment (hardware and software) |
n | Improve security, data management and backup in the distributed environment |
n | Improve asset management and control |
n | Improve total cost of ownership management |
n | Support business initiatives |
Page 3
Table of Contents
Schedule 2C—Distributed Computing Services SOW
2.0 | Service Environment |
2.1 | Scope of the Infrastructure to be Supported |
2.1.1 | Hardware and Software |
a. | A listing and description of hardware to be supported is provided in Appendix C.1 — Distributed Computing Hardware. | ||
b. | A listing and description of the software and utilities to be supported is provided in Appendix C.2 — Distributed Computing Software. | ||
c. | A listing and description of core images to be supported is provided in Appendix C.3 – Distributed Computing Core Images. |
2.1.2 | Service Locations |
a. | A description of the Symetra service locations for which ACS will provide Distributed Computing Services is provided in Attachment B of the Agreement. |
2.1.3 | Personnel |
a. | ACS will be responsible for providing qualified, and appropriately certified, staffing for the Distributed Computing Services environment as required to perform the Services required hereunder in accordance with the SLRs set forth in this Distributed Computing Services SOW. |
2.1.4 | Policies, Procedures and Standards |
2.1.5 | Agreements and Licenses |
2.2 | Work-In-Progress |
2.3 | Future initiatives |
1 | Home workers will be supported via another supplier as a pass-through expense. |
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Schedule 2C—Distributed Computing Services SOW
2.4 | Baseline Information |
System | 2005 | 2006 | 2007 | 2008 | 2009 | Comments | ||||||||||||||||
Headquarters Users
|
948 | 971 | 994 | 1018 | 1042 | 13% growth over 5 yrs/2.4% per yr | ||||||||||||||||
Headquarters VIP Users
|
59 | 59 | 59 | 59 | 59 | |||||||||||||||||
Remote Offices
|
8 | 8 | 8 | 8 | 8 | |||||||||||||||||
Remote Office Users
|
103 | 103 | 103 | 103 | 103 | |||||||||||||||||
Tele-workers
|
138 | 138 | 138 | 138 | 138 | |||||||||||||||||
Desktop Computers
|
1026 | 1051 | 1076 | 1102 | 1128 | 15% — 25% desktop pc’s not included in this count | ||||||||||||||||
Laptop Computers
|
309 | 316 | 324 | 332 | 340 | 15%- 25% laptops not included in this count | ||||||||||||||||
File and Print Servers
(Headquarters)
|
6 | 6 | 6 | 6 | 7 | |||||||||||||||||
File and Print Servers
(Remote)
|
10 | 10 | 11 | 11 | 11 | |||||||||||||||||
Networked Printers (Headquarters)
|
100 | 102 | 104 | 106 | 108 | |||||||||||||||||
Networked Printers
(Remote)
|
73 | 75 | 77 | 79 | 81 | |||||||||||||||||
Non-networked printers
|
46 | 47 | 48 | 49 | 50 | 25% – 50% desktop printers are not included this count | ||||||||||||||||
Copiers (Headquarters)
|
119 | 122 | 125 | 128 | 131 | |||||||||||||||||
Copiers (Remote)
|
45 | 46 | 47 | 48 | 49 | |||||||||||||||||
Scanners |
||||||||||||||||||||||
Faxes (Headquarters)
|
102 | 104 | 106 | 109 | 112 | |||||||||||||||||
Faxes (Remote)
|
39 | 40 | 41 | 42 | 43 | |||||||||||||||||
Blackberrys
|
40 | 41 | 42 | 43 | 44 | |||||||||||||||||
IMACs – Headquarters
& Remote
(June 2003 to May 2004) |
331 | 339 | 347 | 355 | 364 |
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Schedule 2C—Distributed Computing Services SOW
3.0 | Distributed Computing Support Services Requirements |
3.1 | Service Descriptions and Roles & Responsibilities |
3.1.1 | Distributed Computing Services |
a. | Server Services: |
– | Procurement services | ||
– | Installs, moves, adds, changes (IMAC) | ||
– | Operational monitoring, as needed | ||
– | Problem determination and resolution | ||
– | Technical support and break fix | ||
– | Software deployment and management |
b. | LAN File/Print/Storage Services: |
– | Procurement services | ||
– | Data storage, backup and recovery | ||
– | Network-attached printer support | ||
– | Local application servers | ||
– | LAN user administration | ||
– | Problem determination and resolution | ||
– | Technical support as needed |
c. | Symetra Headquarter Workstation/End-User Services (e.g., locally attached desktop computer, laptop computers, printers, accessory cables and workgroup hubs/switches, scanners, standardized personal digital assistant (PDA) devices, CD/DVD burners and integrated machines, LCD, etc.) |
– | Operational monitoring, as needed | ||
– | Commercially available system and productivity software deployment and management | ||
– | Problem determination and resolution |
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Schedule 2C—Distributed Computing Services SOW
– | Technical Support and Break/Fix as needed | ||
– | Management and distribution of Symetra approved standard image and related Symetra approved software | ||
– | Hardware deployment | ||
– | Excludes physical office relocations |
d. | Remote Location Workstation/End User Services (e.g., locally attached desktop computer, laptop computers, printers, scanners, fax, copiers, standardized personal digital assistant (PDA) devices, facsimile servers, CD/DVD burners and integrated machines, LCD, etc.) |
– | Installs, moves, adds, changes (IMAC), excluding physical office relocations | ||
– | Operational monitoring, as needed | ||
– | Problem determination and resolution | ||
– | Technical support and Break/Fix as needed | ||
– | Commercially available system and productivity software deployment and management | ||
– | Management and distribution of Symetra approved standard image and related Symetra approved software | ||
– | Hardware deployment |
e. | Storage Services: Storage services include the hardware, software and staff resources necessary to meet Symetra requirements for storing non-shared and shared information on Symetra’s distributed servers. | ||
f. | Desktop Applications Services: Desktop application services include the IT resources necessary to support business productivity software. Included are personal productivity and office applications services (in accordance with Symetra policies), and other basic IT resources necessary to meet the End User requirement for performing typical office and business functions using commercially developed applications and office suites. | ||
g. | Electronic Mail (e-mail) Services: Support of distributed components of centralized email services (see Schedule 2B — Data Center SOW). This includes support for distributed e-mail applications, e-mail servers, wireless messaging (e.g. BlackBerry), End-User support and e-mail authorized End User account management. | ||
h. | Remote Access Services - Employees: Remote access support services for Symetra employees in remote or home locations. | ||
i. | LAN Services: LAN services include the activities associated with End User administration. | ||
j. | Equipment Disposition will be coordinated by the ACS team, including packaging of disposed equipment for shipping (e.g. palleting, wrapping, boxing, etc). |
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Schedule 2C—Distributed Computing Services SOW
However responsibility for the actual packing supplies, postage, shipment, and contract management of the disposal service will be retained and executed by Symetra. ACS will recycle boxes and packing materials, as practicable, for re-use and shipping of equipment. Symetra will provide packing boxes and materials if the recycle stock has been depleted. | |||
k. | Inventory Management/Asset Tracking: Management of the inventory and tracking for both new and surplus equipment per Symetra best practices. |
3.1.2 | General Responsibilities |
Headquarters | Remote Offices | |||||||||||||||
General Roles and Responsibilities | ACS | Symetra | ACS | Symetra | ||||||||||||
1. Define desktop/End User requirements |
X | X | ||||||||||||||
2. Recommend Services and standards for
supporting the desktop/End User |
X | X | ||||||||||||||
3. Approve services and standards for
supporting the desktop/End Users |
X | X | ||||||||||||||
4. Procure and own desktop and laptop hardware
and software and peripherals. |
X | X | ||||||||||||||
5. Deploy and manage desktop and laptop
hardware and software (e.g. operating system,
standard image, personal productivity and
office automation software and services) |
X | X | ||||||||||||||
6. Procure and own network-attached servers,
storage devices and peripherals |
X | X | ||||||||||||||
7. Deploy and manage network-attached servers,
storage devices and peripherals |
X | X | ||||||||||||||
8. Procure and own locally attached printers,
storage devices and miscellaneous peripherals |
X | X | ||||||||||||||
9. Deploy and manage locally attached
printers, storage devices and miscellaneous
peripherals |
X | X | ||||||||||||||
10. Provide storage services |
X | X | ||||||||||||||
11. Support distributed components of
centralized email services provided through
Data Center Services SOW |
X | X | ||||||||||||||
12. Provide and support remote access services
for Symetra employees in remote or home
locations |
X | X |
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Schedule 2C—Distributed Computing Services SOW
Headquarters | Remote Offices | |||||||||||||||
General Roles and Responsibilities | ACS | Symetra | ACS | Symetra | ||||||||||||
13. Provide Level 1 and 2 Help Desk support
for personal productivity and office
automation software |
X | X | ||||||||||||||
14. Provide Xxxxx 0 support for Symetra
business applications (e.g. ViewStar, Cognos) |
X | X | ||||||||||||||
15. Provide Level 2 support of standard image
components required for Symetra business
applications. |
X | X | ||||||||||||||
16. Provide LAN administration |
X | X | ||||||||||||||
17. Provide problem determination and
resolution |
X | X | ||||||||||||||
18. Provide desktop break/fix and Level 2
hardware and system software support as
coordinated through the Help Desk |
X | X | ||||||||||||||
19. Provide server Break/Fix and Level 2
hardware and system software support as
coordinated through the Help Desk |
X | X | ||||||||||||||
20. Provide Level 1 technical support of
audio-visual technology in conference rooms
and training rooms identified by Symetra. |
X | X | ||||||||||||||
21. Provide Xxxxx 0 and Break/Fix technical
support of audio-visual technology in
conference rooms and training rooms identified
by Symetra. |
X | X | ||||||||||||||
22. Evaluate and recommend desktop-related
technology upgrades or refreshes. |
X | X | ||||||||||||||
23. Review and approve technology upgrades or
refresh plans prior to implementation. |
X | X |
3.1.3 | Core Software Build and Deployment Services |
Remote | ||||||||||||||||
Headquarters | Offices | |||||||||||||||
Core Software Build and Deployment Roles and Responsibilities | ACS | Symetra | ACS | Symetra | ||||||||||||
1. Recommend core software
deployment/management policies and procedures |
X | X | ||||||||||||||
2. Review and approve core software deployment/
management policies and procedures |
X | X |
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Schedule 2C—Distributed Computing Services SOW
Remote | ||||||||||||||||
Headquarters | Offices | |||||||||||||||
Core Software Build and Deployment Roles and Responsibilities | ACS | Symetra | ACS | Symetra | ||||||||||||
3. Provide technical assistance for defining
core image specifications for desktop, laptop
and servers |
X | X | ||||||||||||||
4. Specify proprietary requirements for Symetra
core image for desktop and laptop systems. |
X | X | ||||||||||||||
5. Approve standard core image specifications |
X | X | ||||||||||||||
6. Build core software server image |
X | X | ||||||||||||||
7. Build core software desktop image |
X | X | ||||||||||||||
8. Package and test for distribution and
fallback |
X | X | ||||||||||||||
9. Test functionality of approved distribution |
X | X | ||||||||||||||
10. Approve package for distribution |
X | X | ||||||||||||||
11. Provide necessary utilities/tools to
maintain and ensure compliance with core
software deployment/management policies and
procedures |
X | X | ||||||||||||||
12. Manage deployment efforts using formal
project management tools, methodologies and
standards (e.g. ITIL change and configuration
management practices) |
X | X | ||||||||||||||
13. Deploy core images (desktop, laptop,
servers) |
X | X | ||||||||||||||
14. Provide and administer a software
distribution facility |
X | X | ||||||||||||||
15. After a failure to the end user’s desktop
environment, restoral to the end user’s core
image with their unique application set and
network connections. |
X | X | ||||||||||||||
16. Develop scripts and macro programs to
automate standard Symetra processes as
appropriate (e.g., upgrading desktop images) |
X | X | ||||||||||||||
17. Develop, implement, and maintain macro
programs for Symetra standard distributed
computing applications and processes |
X | X | ||||||||||||||
18. Conduct deployment reviews and provide
results to Symetra |
X | X | ||||||||||||||
19. Review and approve results of deployment
reviews |
X | X |
3.1.4 | Symetra Application Software Build and Deployment Services |
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Schedule 2C—Distributed Computing Services SOW
Symetra Application Software Build and Deployment Roles and | Headquarters | Remote Offices | ||||||||||||||
Responsibilities | ACS | Symetra | ACS | Symetra | ||||||||||||
1. Recommend application software deployment/management
policies and procedures |
X | X | ||||||||||||||
2. Review and approve application software deployment/
management policies and procedures |
X | X | ||||||||||||||
3. Provide technical assistance for defining Symetra
application software image specifications |
X | X | ||||||||||||||
4. Approve Symetra application image specifications |
X | X | ||||||||||||||
5. Build Symetra application image |
X | X | ||||||||||||||
6. Package and test for distribution and fallback |
X | X | ||||||||||||||
7. Test functionality of approved distribution |
X | X | ||||||||||||||
8. Approve package for distribution |
X | X | ||||||||||||||
9. Manage deployment efforts using formal project
management tools, methodologies and standards (e.g. ITIL
change and configuration management practices) |
X | X | ||||||||||||||
10. Deploy Symetra application images |
X | X | ||||||||||||||
11. Provide and administer a software distribution facility |
X | X | ||||||||||||||
12. Conduct deployment reviews and provide results to
Symetra |
X | X | ||||||||||||||
13. Review and approve results of deployment reviews |
X | X |
3.1.5 | Operations and Administration |
Remote | ||||||||||||||||
Headquarters | Offices | |||||||||||||||
Operations and Administration Roles and Responsibilities | ACS | Symetra | ACS | Symetra | ||||||||||||
1. Relocation of equipment for interoffice moves. |
X | X | ||||||||||||||
2. Provide Install, Add, Change services for desktop and
laptop systems and peripherals. |
X | X | ||||||||||||||
3. Perform and support hardware and software IMACs,
re-installations, updates and downloads for desktops and
laptops |
X | X | ||||||||||||||
4. Perform and support hardware and software IMACs,
re-installations, updates and downloads for servers |
X | X |
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Schedule 2C—Distributed Computing Services SOW
Remote | ||||||||||||||||
Headquarters | Offices | |||||||||||||||
Operations and Administration Roles and Responsibilities | ACS | Symetra | ACS | Symetra | ||||||||||||
5. Provide on-site technical support to End Users for
maintenance and Break/Fix activities |
X | X | ||||||||||||||
6. Conduct data and applications migration that is
necessary due to any hardware or software IMACs and
re-installations for desktops and laptops |
X | X | ||||||||||||||
7. Conduct data and applications migration that is
necessary due to any hardware or software IMACs and
re-installations for servers |
X | X | ||||||||||||||
8. Perform LAN/Domain/operating system administration
support activities (e.g. IP addressing, file and print
sharing, logon user-id and password maintenance) for all
managed servers (e.g. file/print, email) |
X | X | ||||||||||||||
9. Define backup/recovery requirements |
X | X | ||||||||||||||
10. Define file/database ownership and retention
requirements |
X | X | ||||||||||||||
11. Perform scheduled incremental and full tape backups of
servers |
X | X | ||||||||||||||
12. Exchange backup tapes with off-site storage facility |
X | X | ||||||||||||||
13. Purchase and manage paper/forms/consumables |
X | X | ||||||||||||||
14. Install consumables for printers |
X | X | ||||||||||||||
15. Install paper/forms for printers |
X | X | ||||||||||||||
16. Remove desktop/end user device print jobs and place in
output bins, courier and/or mail |
X | X | ||||||||||||||
17. Distribute desktop/end user device print jobs to user
locations |
X | X | ||||||||||||||
18. Define automated output distribution requirements |
X | X | ||||||||||||||
19. Maintain automated output distribution tables |
X | X | ||||||||||||||
20. Approve change management results |
X | X | ||||||||||||||
21. Manage user accounts, disk space quotas and access
control (OS, database, middleware, file systems, disk
space, etc.) |
X | X | ||||||||||||||
22. Provide support for external financial audits |
X | X | ||||||||||||||
23. Provide support for Symetra approved personal digital
assistants (PDAs) |
X | X | ||||||||||||||
24. Provide Tier 2 support for remote workers using Symetra
standard equipment (either home workers or remote office
workers) prior to dispatch of a third party support
organization |
X | X | ||||||||||||||
25. Asset tracking/management per Symetra standard policy
and procedures. |
X | X | ||||||||||||||
26. Provide ACS with Symetra standard equipment disposition
policy and procedures. |
X | X |
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Schedule 2C—Distributed Computing Services SOW
Remote | ||||||||||||||||
Headquarters | Offices | |||||||||||||||
Operations and Administration Roles and Responsibilities | ACS | Symetra | ACS | Symetra | ||||||||||||
27. Provide equipment disposition services following
Symetra standard policy and procedures. |
X | X | ||||||||||||||
28. Provide ACS with inventory management policies which
also contain information regarding appropriate levels. |
X | X | ||||||||||||||
29. Provide inventory management services including
tracking and maintaining appropriate inventory levels and
reporting. |
X | X | ||||||||||||||
30. Establish guidelines for priority on-call services. |
X | X | ||||||||||||||
31. Provide priority on-call services in accordance with
Symetra standard policy and procedures. |
X | X |
3.1.6 | Special Support Services |
a. | VIP Support—Includes all support for designated Symetra Executives/VIPs. This can include support in the home or other remote locations. Help Desk shall immediately dispatch desk side support. | ||
b. | Sales Support – Provide support for designated key identified Sales staff who work from their home or remote offices. Help Desk shall escalate to the priority support person aligned with the key sales staff. | ||
c. | Walk-in Support at Local ACS Support Centers—(e.g., remote End Users temporarily in Symetra offices) |
4.0 | Service Management |
4.1 | Objectives |
4.2 | Definitions |
Page 13
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Schedule 2C—Distributed Computing Services SOW
Where Unavailability is defined as:
S outage duration x 100
Scheduled Time – planned outage
4.3 | Service Level Requirements (SLRs) |
Definition | Server Availability is defined as the accessibility and proper functioning of CPU, system memory, disks and peripherals up to the connection to the network. |
Page 14
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Schedule 2C—Distributed Computing Services SOW
Server Availability | ||||||
Category | Service Measure | Performance Target | SLR | |||
Remote server
availability
(SLA/SLR will be in
effect 90 days
after production
deployment date)
|
Sun-Sat, 0000-2400 | [***]% | ||||
Formula | Availability(%) = 100% — Unavailability (%) Where Unavailability is defined as: | |||||
(S Outage Duration x 100%) ¸ (Scheduled Time – Planned Outage) |
||||||
Measure Interval | Capture daily, measure monthly, report monthly within approved operational windows | |||||
Measurement method | To be agreed by the Parties |
Definition | Defined as an installation, move, add, change of any hardware or software included within the scope of Distributed Computing. |
Installs, Moves, Adds, Changes | ||||||
Request | Service Measure | Performance Target | SLR | |||
1-10 in a single
request for new
equipment
|
Schedule installation appointment with the end user | Within 1 business day following receipt of the equipment. | [***]% | |||
1-10 in a single
request for new
equipment
|
Elapsed time to deploy | Deployment complete per customer requested schedule | [***]% | |||
More than 10 in a
single request
|
Date and Scheduled Time | As agreed case by case | [***]% | |||
Urgent request,
single move
|
Elapsed time to deploy | Per agreed schedule | [***]% | |||
Formula | Number of instances within performance Target / total number of instances during Measurement Interval = “Percent (%) Attained” | |||||
Measurement Interval | Capture daily, measure monthly, report monthly within approved operational windows | |||||
Measurement method | To be agreed by the Parties |
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Schedule 2C—Distributed Computing Services SOW
Software Installation | ||||||
Request | Service Measure | Performance Target | SLR | |||
Install software
requiring external
procurement
|
Schedule appointment with end-user | Within 1 business day following receipt of software | [***]% | |||
Install software
requiring external
procurement
|
Elapsed time to deploy | Deployment complete per customer requested schedule | [***]% | |||
Install software
licensed under a
Master Services
Agreement
|
Schedule appointment with end-user | Within 1 business day following receipt of request for software | [***]% | |||
Install software
licensed under a
Master Services
Agreement
|
Elapsed time to deploy | Deployment complete per customer requested schedule | [***]% | |||
Desktop/Laptop
operating system
(including service
packs and
non-critical
security patches)
|
Elapsed time to deploy | As agreed per project plan | [***]% | |||
Local and Corporate
applications
software
|
Elapsed time to deploy to target population | As agreed per project plan | [***]% | |||
Core software
(messaging,
browser, etc.)
|
Elapsed time to refresh | As agreed per project plan | [***]% | |||
Service/Security
patches and
antivirus updates
(SLA/SLR will be in
effect 60 days
after production
deployment date)
|
Elapsed time to commencement of deployment | Within 24 hrs. Measured from approval or automatic updates from anti-virus vendor | [***]% | |||
Formula | Number of instances within performance Target / total number of instances during Measurement Interval = “Percent (%) Attained” | |||||
Measurement Interval | Capture daily, measure monthly, report monthly within approved operational windows | |||||
Measurement method | To be agreed by the Parties |
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Schedule 2C—Distributed Computing Services SOW
Deployment – New Server | ||||||
Category | Service Measure | Performance Target | SLR | |||
New File & Print
and local
applications
servers Services
|
Elapsed time to deploy | As agreed per project plan | [***]% | |||
Formula | Number of instances within performance Target / total number of instances during Measurement Interval = “Percent (%) Attained” | |||||
Measurement Interval | Capture daily, measure monthly, report monthly within approved operational windows | |||||
Measurement method | To be agreed by the Parties |
4.4 | Reports |
5.0 | Referenced SOW Appendices and SOW Schedules |
5.1 | Referenced Distributed Computing Services SOW Appendices |
SOW Appendix | Description | |
C.1
|
Distributed Computing Hardware | |
C.2
|
Distributed Computing Software | |
C.3
|
Distributed Computing Core Images |
5.2 | Referenced ITSA Schedules |
ITSA Schedule | Description | |
Schedule 3
|
Fees | |
Schedule 5
|
Fee Reductions | |
Schedule 2A
|
Cross Functional Services SOW |
Page 17
Table of Contents
Laptop & Desktop Summary Info
Total CPUs | ||||||||
Office Location / Category | Desktops | Laptops | ||||||
XXXXXXX-XXXXX XXXX |
0 | 2 | ||||||
XXXXXXX-LIFE |
590 | 165 | ||||||
XXXXXXX-XXXXXXX XXXX |
000 | 00 | ||||||
XXXXXXX-XXXXXX XXXX |
1 | |||||||
SEATTLE-ROOSEVELT COMMONS |
1 | |||||||
SEATTLE-WESTLAKE CENTER |
1 | |||||||
Total Headquarters |
830 | 228 | ||||||
ALISO VIEJO |
2 | |||||||
ATLANTA — ING |
4 | 6 | ||||||
BETHEL PARK LRMS |
1 | |||||||
BOTHELL (L&I) |
1 | |||||||
XXXXXXXXXX |
0 | 0 | ||||||
XXXXXX |
00 | 0 | ||||||
XXXXXXX XXX |
2 | |||||||
XXXXXX-SOUTH |
1 | |||||||
GOLDEN |
1 | |||||||
HARTFORD |
2 | |||||||
XXXXXXX ESTATES |
3 | 4 | ||||||
INDIANAPOLIS LRMS |
14 | 14 | ||||||
LAKE OSWEGO |
2 | 2 | ||||||
MAITLAND |
1 | |||||||
MIAMI LRMS |
24 | 9 | ||||||
NASHVILLE |
1 | |||||||
OVERLAND PARK |
2 | 1 | ||||||
XXXXXXXXXX |
10 | 8 | ||||||
SAN DIEGO — ING |
6 | 0 | ||||||
XXXXX XXXXXXX |
25 | 4 | ||||||
SPOKANE |
1 | |||||||
W CONSHOHOCKEN |
2 | |||||||
UNACCOUNTED |
61 | 10 | ||||||
Total Remote Office & Tele-worker |
172 | 74 |
1
Table of Contents
Laptops & Desktops Inventory
Office / Branch | ||||||||||||||
Location (computer | Business | MFG Model (Name / | Comments | Comments | Comments | |||||||||
name) | (department name) | MFG Make | Number) | (serial number) | (user name) | (user ID) | Office/City | |||||||
ALVLGRBETDYK
|
Grp Dist-Mkt/Sls-Sales-Sca | Compaq | Deskpro | 6109DYSZQ785 | [***] | [***] | SAN DIEGO — ING | |||||||
ALVLGRKATVIL
|
Grp Dist-Mkt/Sls-Sales-Sca | Compaq | Deskpro | 6845BW85B645 | [***] | [***] | SAN DIEGO — ING | |||||||
ALVLGRTMALLO
|
Grp Dist-Mkt/Sls-Sales-Sca | Compaq | Deskpro | 6847BW85E437 | [***] | [***] | SAN DIEGO — ING | |||||||
ATLELCANGDUV
|
Life Claims-SE | Compaq | Deskpro | 6X19DYSZC05X | [***] | [***] | DULUTH | |||||||
ATLELCBARNEL
|
Life Claims-SE | Compaq | Deskpro | 6X19DYSZF0V8 | [***] | [***] | DULUTH | |||||||
ATLELCCHEBEN
|
Life Claims-SE | Compaq | Deskpro | 6X19DYSZF3TH | [***] | [***] | DULUTH | |||||||
ATLELCDORIEA
|
Life Claims-SE | Compaq | Deskpro | 6X19DYSZF0LF | [***] | [***] | DULUTH | |||||||
ATLELCELLLON
|
Case Management-Rainier | Compaq | Deskpro | 6X19DYSZF0L8 | [***] | [***] | not in outlook | |||||||
ATLELCKAYRO1
|
Life Claims-SE | Compaq | Deskpro | 6X19DYSZF0LA | [***] | [***] | DULUTH | |||||||
ATLELCSUEWHE
|
Case Management-Rainier | Compaq | Deskpro | 6X19DYSZF0XM | [***] | [***] | DULUTH | |||||||
ATLELCTEMPPC
|
Life Claims-SE | Compaq | Deskpro | 6X19DYSZF101 | [***] | [***] | DULUTH | |||||||
ATLELCTERCHE
|
Life Claims-SE | Compaq | Deskpro | 6X19DYSZF0P8 | [***] | [***] | DULUTH | |||||||
ATLELCTERETH
|
Life Claims-SE | Compaq | Deskpro | 6X19DYSZF0RJ | [***] | [***] | DULUTH | |||||||
ATLELCTOMBOW
|
Life Claims-SE | Compaq | Deskpro | 6X19DYSZF3V7 | [***] | [***] | DULUTH | |||||||
ATLELCWANCUT
|
Life Claims-SE | Compaq | Deskpro | 6X19DYSZF0Y6 | [***] | [***] | DULUTH | |||||||
ATLLGRADTRIA
|
Group Claims-Miami LRMS | Compaq | Deskpro EN Series | 6928CD640582 | [***] | [***] | MIAMI LRMS | |||||||
ATLLGRANGMEJ
|
Case Management-Rainier | Compaq | Deskpro | 6919CD64C535 | [***] | [***] | MIAMI LRMS | |||||||
ATLLGRANGMIL
|
Grp Dist-Sales Eastn Div-Atl | Compaq | DSDT | [***] | [***] | ATLANTA — ING | ||||||||
ATLLGRBETEXL
|
Grp Dist-Sales Eastn Div-Atl | Compaq | DSDT | [***] | [***] | ATLANTA — ING | ||||||||
ATLLGRBILDEF
|
Xxx Xxxx-Xxxxx Xxxxx Xxx-Xxx | XXX | 00000XX | 78RXLR0 | [***] | [***] | ATLANTA — ING | |||||||
ATLLGRBILLED
|
Grp Dist-Sales Eastn Div-Atl | IBM | 26474AU | 78FLZRD | [***] | [***] | ATLANTA — ING | |||||||
ATLLGRCARLMA
|
Group Sales-NE-Miami | IBM | 26476U8 | 787BTRY | [***] | [***] | MIAMI LRMS | |||||||
ATLLGRCARLPA
|
Group Sales-NE-Miami | Compaq | Deskpro EN Series | 6830BW24J510 | [***] | [***] | MIAMI LRMS | |||||||
ATLLGRCARVIC
|
Xxx Xxxx-Xxxxx Xxxxx Xxx-Xxx | Xxxxxx | Xxxxxxx | 0000XXXXX000 | [***] | [***] | ATLANTA — ING | |||||||
ATLLGRCHIPAR
|
Case Management-Rainier | Compaq | Deskpro | 6852BW85A724 | [***] | [***] | MIAMI LRMS | |||||||
ATLLGRCYNMCG
|
Group Claims-Miami LRMS | Compaq | Deskpro | 6848BW85D613 | [***] | [***] | MIAMI LRMS | |||||||
ATLLGRDEHALE
|
Grp Dist-Sales Eastn Div-Atl | IBM | 26474AU | 78FLTCT | [***] | [***] | ATLANTA — ING | |||||||
ATLLGRDELHOW
|
Case Management-Rainier | Compaq | Deskpro | 6906BW85B396 | [***] | [***] | MIAMI LRMS | |||||||
ATLLGRELOHOW
|
Group Claims-Miami LRMS | Compaq | Deskpro | 6905BW85A341 | [***] | [***] | MIAMI LRMS | |||||||
ATLLGRELSALM
|
Policy Issue/Compliance | Compaq | Deskpro | 6848BW85B596 | [***] | [***] | not in outlook | |||||||
ATLLGRERIHIC
|
Group Sales-Eastern Div-Miami | IBM | 26476U8 | 787BTVT | [***] | [***] | MIAMI LRMS | |||||||
ATLLGRFLOSAA
|
Group Systems | IBM | 26476U8 | 787BTVM | [***] | [***] | MIAMI LRMS | |||||||
ATLLGRHEHALL
|
Case Management-Rainier | Compaq | Deskpro | 6850BW85B018 | [***] | [***] | MIAMI LRMS | |||||||
ATLLGRHERMKO
|
Group Sales-Eastern Div-Miami | Compaq | Deskpro | 6839BW85K745 | [***] | [***] | MIAMI LRMS | |||||||
ATLLGRHOT004
|
Group-Audit | Compaq | Deskpro | 6847BW85E422 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
ATLLGRJANBRA
|
Group Systems | Compaq | Deskpro EP/SB Series | 6936CJN40686 | [***] | [***] | MIAMI LRMS | |||||||
ATLLGRKATTID
|
Case Management-Rainier | Compaq | Deskpro | 6906BW85A599 | [***] | [***] | MIAMI LRMS | |||||||
ATLLGRKEVDUC
|
Group Systems | IBM | 26476U8 | 787BTPG | [***] | [***] | MIAMI LRMS | |||||||
ATLLGRLORAUS
|
Group U/W-LRMS Fla | IBM | 26476U8 | 787BTRG | [***] | [***] | MIAMI LRMS | |||||||
ATLLGRLORVAN
|
Group Distribution | Compaq | Deskpro | 6845BW85B757 | [***] | [***] | MIAMI LRMS | |||||||
ATLLGRLOUCAB
|
Group Claims-Miami LRMS | Compaq | Deskpro | 6911BW85A898 | [***] | [***] | MIAMI LRMS | |||||||
ATLLGRMADIAZ
|
Operations Management | IBM | 26476U8 | 787BTTM | [***] | [***] | MIAMI LRMS | |||||||
ATLLGRMARCRU
|
Group U/W-LRMS Fla | Compaq | Deskpro | 6846BW85A518 | [***] | [***] | MIAMI LRMS | |||||||
ATLLGRMARFON
|
Group Claims-Miami LRMS | Compaq | Deskpro | 6846BW85A482 | [***] | [***] | MIAMI LRMS | |||||||
ATLLGRMARIAM
|
Group Distribution | IBM | 26476U8 | 787BTRM | [***] | [***] | MIAMI LRMS | |||||||
ATLLGRMARPOW
|
Group Systems | IBM | 26476U8 | 787BTPF | [***] | [***] | MIAMI LRMS | |||||||
ATLLGRMIRBEN
|
Group Sales-Eastern Div-Miami | Compaq | Deskpro | 6906BW85E797 | [***] | [***] | MIAMI LRMS | |||||||
ATLLGRMURHEA
|
Grp Dist-Sales Eastn Div-Atl | IBM | 26454EU | 78RXNP9 | [***] | [***] | ATLANTA — ING | |||||||
ATLLGRNELBAS
|
Group U/W-LRMS Fla | IBM | 26476U8 | 99G6LBM | [***] | [***] | MIAMI LRMS | |||||||
ATLLGRPATEDW
|
Case Management-Rainier | Compaq | Deskpro | 6906BW85B048 | [***] | [***] | MIAMI LRMS | |||||||
ATLLGRPAUCAN
|
Grp Dist-Sales Eastn Div-Atl | IBM | 26454EU | 78RXTK0 | [***] | [***] | ATLANTA — ING | |||||||
ATLLGRRICGIV
|
Case Management-Rainier | Compaq | Deskpro | 6847BW85A837 | [***] | [***] | MIAMI LRMS | |||||||
ATLLGRRICLYO
|
Group Distribution | IBM | 264746U | 78KBND9 | [***] | [***] | ATLANTA — ING | |||||||
ATLLGRSARDIA
|
LRMS-Production | Compaq | Deskpro | 6848BW85D650 | [***] | [***] | not in outlook | |||||||
ATLLGRSCOLOG
|
Group U/W-LRMS Fla | Compaq | Deskpro | 6847BW85E631 | [***] | [***] | MIAMI LRMS | |||||||
ATLLGRSTENOV
|
Policy Issue/Compliance | Compaq | Deskpro | 6903BW85A104 | [***] | [***] | MIAMI LRMS | |||||||
ATLLGRTONGRE
|
Grp Dist-Sales Eastn Div-Atl | Compaq | Deskpro | 6906BW85C403 | [***] | [***] | ATLANTA — ING | |||||||
ATLLGRTORWAL
|
Group Claims-Miami LRMS | Compaq | Deskpro | 6846BW85A843 | [***] | [***] | MIAMI LRMS | |||||||
ATLLGRTRN001
|
Case Management-Rainier | Compaq | Deskpro | 6906BW85E897 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
ATLLGRVALSUA
|
Group Sales-NE-Miami | Compaq | Deskpro | 6843BW85A511 | [***] | [***] | MIAMI LRMS | |||||||
ATLLGRVISIT3
|
Case Management-Rainier | Compaq | Deskpro | 6911BW85A478 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
ATLLGRVIVGON
|
Policy Issue/Compliance | Compaq | Deskpro | 6848BW85D582 | [***] | [***] | not in outlook | |||||||
ATLLGRZAIGON
|
Group Claims-Miami LRMS | Compaq | Deskpro | 6906BW85E565 | [***] | [***] | MIAMI LRMS |
Confidential Information — For internal use only | Laptop & Desktop Inventory |
2
Table of Contents
Laptops & Desktops Inventory
Office / Branch | ||||||||||||||
Location (computer | Business | MFG Model (Name / | Comments | Comments | Comments | |||||||||
name) | (department name) | MFG Make | Number) | (serial number) | (user name) | (user ID) | Office/City | |||||||
ATLLMLTHOKRU
|
Life Multiline-SE-Orlando | IBM | 26474EU | 78P7DX6 | [***] | [***] | MAITLAND | |||||||
BOSLGRJONHEN
|
Group Sales-NE-Boston | IBM | 26474AU | 78FNPWL | [***] | [***] | BOSTON LRMS | |||||||
BOSLGRTOMCOS
|
Group Sales-NE-Boston | IBM | 26476U8 | 787BTXA | [***] | [***] | BOSTON LRMS | |||||||
CHILCOAMYCAR
|
Grp Dist-Mkt/Sls-Sales-Chi | IBM | 26474AU | 78RKGT0 | [***] | [***] | XXXXXXX ESTATES | |||||||
CHILCOANNNOR
|
Group U/W-LRMS Ind | Compaq | Deskpro | 6X17DYSZR00C | [***] | [***] | XXXXXXX ESTATES | |||||||
CHILCOLAUCAL
|
Grp Dist-Mkt/Sls-Sales-Chi | Compaq | DSDT | 6X1ADYSZ805J | [***] | [***] | XXXXXXX ESTATES | |||||||
CHILCORALBR2
|
XX Xxxxx-Xxxx-Xxx | XXX | 00000XX | 78Z3T79 | [***] | [***] | XXXXXXX ESTATES | |||||||
CHILCOSCOHAM
|
Sales & Marketing Systems | IBM | 264746U | 78KGLZ0 | [***] | [***] | XXXXXXX-LIFE | |||||||
CHILCOSHAWEA
|
Grp Dist-Mkt/Sls-Sales-Chi | Compaq | DSDT | 6X1ADYSZ80YH | [***] | [***] | XXXXXXX ESTATES | |||||||
CHILMLCHRHIG
|
Multi-Line Dist-Sales-Chi | IBM | 264746U | 78KGDK5 | [***] | [***] | XXXXXXX ESTATES | |||||||
XXXXXXXXXXXX
|
Xxxxx-Xxxx Xxxx-Xxxxx-Xxx | XXX | 00000XX | 78P7CT7 | [***] | [***] | XXXXXXX ESTATES | |||||||
CINLIFBARBAP
|
Group X/X-XXXX Xxx | Xxxxxx | Xxxxxxx | 0000XXXXX000 | [***] | [***] | CINCINNATI | |||||||
CINLIFCHRHAY
|
Group-Audit | IBM | 26474AU | 78AGWM2 | [***] | [***] | BETHEL PARK LRMS | |||||||
CINLIFMARAUS
|
Grp Dist-Mkt/Sls-Sales-Cin | IBM | 26474AU | 78AGTY8 | [***] | [***] | CINCINNATI | |||||||
CINLIFSAUMOU
|
Grp Dist-Mkt/Sls-Sales-Cin | Compaq | Deskpro | 6X17DYSZR005 | [***] | [***] | CINCINNATI | |||||||
CINLIFTERMUR
|
Grp Dist-Mkt/Sls-Sales-Cin | Compaq | Deskpro | 6125DYSZK808 | [***] | [***] | CINCINNATI | |||||||
CONLGRCASTEV
|
Xxx Xxxx-Xxxxx Xxxxx Xxx-Xxx | XXX | 00000XX | 78HNGX2 | [***] | [***] | W CONSHOHOCKEN | |||||||
CONLGRSHAMOR
|
Grp Dist-Sales Eastn Div-Phi | IBM | 26454EU | 78TATV0 | [***] | [***] | W CONSHOHOCKEN | |||||||
DALLIFBARDOY
|
Grp Dist-Sales Eastn Div-Dal | Compaq | Deskpro | 6853BW85B104 | [***] | [***] | XXXXXXXXXX | |||||||
DALLIFBELMOR
|
Grp Dist-Sales Eastn Div-Dal | Compaq | Deskpro | 6846BW85A160 | [***] | [***] | XXXXXXXXXX | |||||||
DALLIFBRYOUN
|
Group U/W-Dal | Compaq | Deskpro | 6847BW85C599 | [***] | [***] | XXXXXXXXXX | |||||||
DALLIFCHRENG
|
Grp Dist-Sales Eastn Div-Dal | IBM | 264746U | 78KFPT5 | [***] | [***] | XXXXXXXXXX | |||||||
DALLIFCHUJAG
|
Grp Dist-Sales Eastn Div-Dal | IBM | 264746U | 78KGNN6 | [***] | [***] | XXXXXXXXXX | |||||||
DALLIFDEBEVA
|
Grp Dist-Sales Eastn Div-Dal | IBM | 26474AU | 78AGVM2 | [***] | [***] | XXXXXXXXXX | |||||||
DALLIFECHUKOE
|
Life Multiline-SER | IBM | 26474AU | 78FLPVB | [***] | [***] | XXXXXXXXXX | |||||||
DALLIFEDGCAR
|
Grp Dist-Sales Eastn Div-Dal | IBM | 264746U | 78KFNR0 | [***] | [***] | XXXXXXXXXX | |||||||
DALLIFFRATIP
|
Xxx Xxxx-Xxxxx Xxxxx Xxx-Xxx | Xxxxxx | Xxxxxxx | 0000XXXXX000 | [***] | [***] | XXXXXXXXXX | |||||||
DALLIFJAMKOC
|
Group U/W-Dal | Compaq | Deskpro | 6907BW85B207 | [***] | [***] | XXXXXXXXXX | |||||||
DALLIFJAMROB
|
Group U/W-Dal | IBM | 264746U | 78CWVH0 | [***] | [***] | XXXXXXXXXX | |||||||
DALLIFJANDEA
|
Grp Dist-Sales Eastn Div-Dal | IBM | 26474AU | 78AGTT0 | [***] | [***] | XXXXXXXXXX | |||||||
DALLIFLOUMOU
|
Grp Dist-Sales Eastn Div-Dal | Compaq | Deskpro | 6840BW85K020 | [***] | [***] | XXXXXXXXXX | |||||||
DALLIFMISGRI
|
Group U/W-Dal | Compaq | Deskpro | 6847BW85E266 | [***] | [***] | XXXXXXXXXX | |||||||
DALLIFMONFLO
|
Xxx Xxxx-Xxxxx Xxxxx Xxx-Xxx | Xxxxxx | Xxxxxxx | 0000XXXXX000 | [***] | [***] | XXXXXXXXXX | |||||||
DALLIFPARPER
|
Life Multiline-CEN | IBM | 264746U | 78KBWY8 | [***] | [***] | XXXXXXXXXX | |||||||
DALLIFREBZEU
|
Grp Dist-Sales Eastn Div-Dal | Compaq | Deskpro | 6851BW85C318 | [***] | [***] | XXXXXXXXXX | |||||||
DALLIFTOMMYM
|
Group U/W-Dal | Compaq | Deskpro | 6905BW85A317 | [***] | [***] | XXXXXXXXXX | |||||||
XXXXXXXXXXXX
|
Xxxxx-Xxxx Xxxx-Xxxxx-Xxx | XXX | 00000XX | 78AAARY | [***] | [***] | GOLDEN | |||||||
DEVTS026
|
Group Systems | Compaq | ProLiant DL380 | D024DKN1N912 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
FEDITOSTEMED
|
Sales & Marketing Systems | Compaq | Evo D510 CMT | W240KN8XA032 | [***] | [***] | FEDERAL WAY | |||||||
FTVLGRCORWEM
|
Grp Dist-Mkt/Sls-Sales-Sca | Compaq | Deskpro | 6037DYSZL746 | [***] | [***] | SAN DIEGO — ING | |||||||
FTVLGRDEBROT2
|
Grp Dist-Mkt/Sls-Sales-Sca | IBM | 264746U | 78KGCP4 | [***] | [***] | SAN DIEGO — ING | |||||||
FTVLGRHOTEL1
|
Grp Dist-Mkt/Sls-Sales-Sea | Compaq | Deskpro | 6918CD64D865 | [***] | [***] | XXXXXXX-XXXXX BLDG | |||||||
FTVLGRJACWHI
|
Group Claims-Miami LRMS | Compaq | Deskpro | 6849BW85D255 | [***] | [***] | not in outlook | |||||||
FTVLGRJUNKEY
|
Grp Dist-Mkt/Sls-Sales-Sca | Compaq | Deskpro | 6838BW85M675 | [***] | [***] | SAN DIEGO — ING | |||||||
FTVLGRROBREN
|
Grp Dist-Mkt/Sls-Sales-Sca | Compaq | Xxxxxxx | 0000XXXXX000 | [***] | [***] | SAN DIEGO — ING | |||||||
FTVLGRSCWILL
|
Grp Dist-Mkt/Sls-Sales-Sca | IBM | 264746U | 78KGCM1 | [***] | [***] | SAN DIEGO — ING | |||||||
FTVLGRSUELEE
|
Grp Dist-Mkt/Sls-Sales-Sca | Compaq | Deskpro | 6109DYSZQ628 | [***] | [***] | not in outlook | |||||||
FTVLGRTRAELB
|
Grp Dist-Mkt/Sls-Sales-Sca | IBM | 26476U8 | 787BTWA | [***] | [***] | SAN DIEGO — ING | |||||||
FTVLMLPETCAM
|
Multi-Line Dist-Sales-Sca | IBM | 26474EU | 78P7AY8 | [***] | [***] | ALISO VIEJO | |||||||
FTVLMLTUYPHA
|
Life Multiline Pension Sls-SW | IBM | 264746U | 78KBZD3 | [***] | [***] | ALISO VIEJO | |||||||
HARLCOJIMNIS
|
Life Ind Multiline Sls-NE-Hrt | IBM | 264746U | 78KBVW7 | [***] | [***] | HARTFORD | |||||||
HARLIFJIMNIS
|
Life Ind Multiline Sls-NE-Hrt | IBM | 264746U | 78KBVW7 | [***] | [***] | HARTFORD | |||||||
HOXEBSSUSASI
|
Retirement Services Systems | Compaq | Deskpro | 6043DYSZA224 | [***] | [***] | XXXXXXX-LIFE | |||||||
HOXEPOALBKIM
|
Sales & Marketing Systems | Compaq | Evo D510 CMT | W240KN8XA017 | [***] | [***] | XXXXXXX-LIFE | |||||||
HOXGMCRANTAL
|
General Management — Life | Compaq | Deskpro | 6849BW85D506 | [***] | [***] | XXXXXXX-LIFE | |||||||
HOXMKTGINMON
|
Sales & Marketing Systems | IBM | 26474EU | 78Z0T86 | [***] | [***] | XXXXXXX-LIFE | |||||||
HOXTRUANIKRE
|
SAFECO Trust Company-HO | Compaq | Evo D510 CMT | W239KN8XA061 | [***] | [***] | location not in outlook | |||||||
HOXTRUBERSEM
|
SAFECO Trust Company-HO | Compaq | DSDT | [***] | [***] | location not in outlook | ||||||||
HOXTRUCBUTLE
|
SAFECO Trust Company-HO | Compaq | Deskpro | 6X19DYSZF3MZ | [***] | [***] | not in outlook | |||||||
HOXTRUEVATOR
|
SAFECO Trust Company-HO | Compaq | Deskpro | 6X19DYSZF0PE | [***] | [***] | not in outlook | |||||||
HOXTRUGARGRI
|
SAFECO Trust Company-HO | Compaq | DSDT | [***] | [***] | location not in outlook | ||||||||
HOXTRUMANELS
|
SAFECO Trust Company-HO | Compaq | DSDT | [***] | [***] | not in outlook | ||||||||
HOXTRUMARKBA
|
SAFECO Trust Company-HO | Compaq | Evo D510 CMT | W239KN8XA059 | [***] | [***] | not in outlook |
Confidential Information — For internal use only | Laptop & Desktop Inventory |
3
Table of Contents
Laptops & Desktops Inventory
Office / Branch | ||||||||||||||
Location (computer | Business | MFG Model (Name / | Comments | Comments | Comments | |||||||||
name) | (department name) | MFG Make | Number) | (serial number) | (user name) | (user ID) | Office/City | |||||||
HOXTRUMARYWI
|
SAFECO Trust Company-HO | Compaq | Deskpro | 6X19DYSZF0PS | [***] | [***] | not in outlook | |||||||
HOXTRUMICCOR1
|
SAFECO Trust Company-HO | Compaq | DSDT | [***] | [***] | SEATTLE-WESTLAKE CENTER | ||||||||
HOXTRUROBNOK
|
SAFECO Trust Company-HO | Compaq | Evo D510 CMT | W239KN8XA060 | [***] | [***] | not in outlook | |||||||
HOXTRUSAMTHI
|
SAFECO Trust Company-HO | Compaq | DSDT | [***] | [***] | not in outlook | ||||||||
INDLGRBENJO1
|
Grp Dist-Mkt/Sls-Sales-Ind | Compaq | Evo D500 | U216JYFZA193 | [***] | [***] | INDIANAPOLIS LRMS | |||||||
INDLGRCHADUG
|
Group U/W-LRMS Ind | Compaq | Evo D500 | U216JYFZA196 | [***] | [***] | INDIANAPOLIS LRMS | |||||||
INDLGRCONGI1
|
Group U/W-LRMS Ind | Compaq | Evo D500 | W216JYFZA351 | [***] | [***] | INDIANAPOLIS LRMS | |||||||
INDLGRGUEST1
|
Group U/W-LRMS Ind | Compaq | Deskpro | 6907BW85A732 | [***] | [***] | INDIANAPOLIS LRMS | |||||||
INDLGRJANMOO
|
Grp Dist-Mkt/Sls-Sales-Ind | Compaq | Evo D500 | U216JYFZA329 | [***] | [***] | INDIANAPOLIS LRMS | |||||||
INDLGRJEENGL
|
Grp Dist-Mkt/Sls-Sales-Ind | IBM | 26476U8 | 787BTNV | [***] | [***] | INDIANAPOLIS LRMS | |||||||
INDLGRJIMSEE
|
Grp Dist-Mkt/Sls-Sales-Ind | IBM | 26476U8 | 787BTTT | [***] | [***] | INDIANAPOLIS LRMS | |||||||
INDLGRKIMVA1
|
Grp Dist-Mkt/Sls-Sales-Ind | IBM | 26476U8 | 787BTPK | [***] | [***] | INDIANAPOLIS LRMS | |||||||
INDLGRLORMCK
|
Group U/W-LRMS Ind | Compaq | Evo D500 | U215JYFZC372 | [***] | [***] | INDIANAPOLIS LRMS | |||||||
INDLGRMARGRE
|
Group U/W-LRMS Ind | IBM | 26454EU | 78AAMZK | [***] | [***] | INDIANAPOLIS LRMS | |||||||
INDLGRMARSTU
|
Group U/W-LRMS Ind | IBM | 26474AU | 78AGTX9 | [***] | [***] | INDIANAPOLIS LRMS | |||||||
INDLGRNICOEL
|
Grp Dist-Mkt/Sls-Sales-Midwest | Compaq | Evo D500 | U216JYFZA226 | [***] | [***] | not in outlook | |||||||
INDLGRPAGILE
|
Group-Audit | IBM | TP600X___ | [***] | [***] | INDIANAPOLIS LRMS | ||||||||
INDLGRPHYSAN
|
Group U/W-LRMS Ind | Compaq | Evo D500 | U215JYFZC279 | [***] | [***] | INDIANAPOLIS LRMS | |||||||
INDLGRSCKIN1
|
Grp Dist-Mkt/Sls-Sales-Ind | Compaq | Evo D500 | U215JYFZC531 | [***] | [***] | INDIANAPOLIS LRMS | |||||||
INDLGRSTEGAS
|
Group U/W-LRMS Fla | IBM | 26476U8 | 787BVDF | [***] | [***] | not in outlook | |||||||
INDLIFDEBDE1
|
Actu-Prod Dev-Indiv | IBM | 26474AU | 78FNVCL | [***] | [***] | INDIANAPOLIS LRMS | |||||||
INDLIFDEBDEN
|
Actu-Prod Dev-Indiv | Compaq | Deskpro | 6920CD64E886 | [***] | [***] | INDIANAPOLIS LRMS | |||||||
INDLIFDEBKEN
|
Individual Systems | Compaq | DSDT | [***] | [***] | INDIANAPOLIS LRMS | ||||||||
INDLIFJAMSTA
|
Individual Systems | Compaq | DSDT | [***] | [***] | INDIANAPOLIS LRMS | ||||||||
INDLIFJOYMCA
|
Actu-Prod Dev-Indiv | IBM | 26474PU | 78KZ8YA | [***] | [***] | INDIANAPOLIS LRMS | |||||||
INDLIFLAPTOP
|
Individual Systems | IBM | 26454AU | 78VNF66 | [***] | [***] | INDIANAPOLIS LRMS | |||||||
INDLIFLOIWHI
|
Actu-Prod Dev-Indiv | IBM | 26474AU | 78FNTBX | [***] | [***] | INDIANAPOLIS LRMS | |||||||
INDLIFMARMER
|
Individual Systems | Compaq | DSDT | [***] | [***] | INDIANAPOLIS LRMS | ||||||||
XXXXXXXXXXXX
|
Xxxxx-Xxxx Xxxx Xxxxx-Xxx | Xxxxxx | XXXX | X000XXXXX000 | [***] | [***] | INDIANAPOLIS LRMS | |||||||
XXXXXXXXXXXX
|
Xxxxx-Xxxx Xxxx Xxxxx-Xxx | Xxxxxx | XXXX | X000XXXXX000 | [***] | [***] | INDIANAPOLIS LRMS | |||||||
INDLMLJOHMON
|
Multi-Line Dist Sales-Ind | IBM | 26474AU | 78FNTYH | [***] | [***] | INDIANAPOLIS LRMS | |||||||
INDLMLMARSIM
|
Multi-Line Dist Sales-Ind | IBM | 26474EU | 78P7DC7 | [***] | [***] | INDIANAPOLIS LRMS | |||||||
INDLMLPAUGRA
|
Multi-Line Dist Sales-Ind | IBM | 26474AU | 78FNRCR | [***] | [***] | INDIANAPOLIS LRMS | |||||||
KANLIFKARWOL
|
Grp Dist-Mkt/Sls-Sales-Kansas | Compaq | Xxxxxxx | 0000XXXXX000 | [***] | [***] | OVERLAND PARK | |||||||
KANLIFKATHBE
|
Grp Dist-Mkt/Sls-Sales-Kansas | Compaq | Evo D500 | 6X25JYFZF0BP | [***] | [***] | OVERLAND PARK | |||||||
KANLIFTIJOHN
|
Grp Dist-Mkt/Sls-Sales-Kansas | IBM | 264746U | 78CWXV7 | [***] | [***] | OVERLAND PARK | |||||||
MFBONUS2
|
Sales & Marketing Systems | Compaq | Deskpro EN Series | 6847BW85D382 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
PORLIFAZAGON
|
Grp Dist-Mkt/Sls-Sales-Por | IBM | 264746U | 78KGLC6 | [***] | [***] | LAKE OSWEGO | |||||||
PORLIFDONACA
|
Mortgage Loan | Compaq | Deskpro EN Series | 6928CD640658 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
PORLIFLISKEN
|
Grp Dist-Mkt/Sls-Sales-Por | Compaq | Deskpro | 6110DYSZP190 | [***] | [***] | LAKE OSWEGO | |||||||
PORLIFSUSHAW
|
Grp Dist-Mkt/Sls-Sales-Por | Compaq | Deskpro EN Series | 6838bw5bn075 | [***] | [***] | LAKE OSWEGO | |||||||
PORSSULAB006
|
Grp Dist-Mkt/Sls-Sales-Sea | Compaq | Deskpro | 6839BW85J198 | [***] | [***] | XXXXXXX-XXXXX BLDG | |||||||
RAISISPAWEB1
|
SIS Operations | Compaq | Deskpro | 6926CD640942 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDACCAMGOO1
|
Internal Wholesalers | Compaq | Evo D510 CMT | W240KN8XA012 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDACCAMGOOD
|
Sales Center-Call Center | Compaq | Evo D510 CMT | 6924CD64A630 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDACCBARNO1
|
Sales Center-Call Center | Compaq | Evo D510 CMT | W240KN8XA091 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDACCBOBLEW
|
Internal Wholesalers | Compaq | Evo D510 CMT | 78P6YW0 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDACCBRADUN
|
Internal Wholesalers | Compaq | Evo D510 CMT | 6949CJN4N704 | [***] | [***] | not in outlook | |||||||
REDACCCARFRE
|
Sales Center | Compaq | Evo D510 CMT | W240KN8XA100 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDACCDFSMI1
|
Internal Wholesalers | Compaq | Evo D510 CMT | W240KN8XA055 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDACCDFSMIT
|
Life Finance Group | Compaq | Evo D510 CMT | W240KN8XA041 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDACCDUAGER
|
Sales Center-Call Center | Compaq | Evo D510 CMT | W240KN8XA119 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDACCGARGON
|
Internal Wholesalers | Compaq | Evo D510 CMT | W240KN8XA004 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDACCGARJOH
|
Internal Wholesalers | Compaq | Evo D510 CMT | 6924CD640183 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDACCJASSHU
|
Internal Wholesalers | Compaq | Evo D510 CMT | 78MH8C1 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDACCJEAWEL
|
Sales Center-Call Center | Compaq | Evo D510 CMT | W240KN8XA035 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDACCJEFCHA
|
Internal Wholesalers | Compaq | Evo D510 CMT | W240KN8XA114 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDACCJESKAN
|
Internal Wholesalers | Compaq | Evo D510 CMT | W240KN8XA072 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDACCJIMLEW
|
Sales Center-Call Center | Compaq | Evo D510 CMT | W240KN8XA065 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDACCJMARTH
|
Internal Wholesalers | Compaq | Evo D510 CMT | W240KN8XA028 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDACCJOAHEN
|
Sales Center | IBM | 26474AU | 78FNTDR | [***] | [***] | XXXXXXX-LIFE | |||||||
REDACCJODPI1
|
Internal Wholesalers | Compaq | Evo D510 CMT | 6851BW85B725 | [***] | [***] | not in outlook | |||||||
REDACCJORINB
|
Internal Wholesalers | Compaq | Evo D510 CMT | W240KN8XA095 | [***] | [***] | XXXXXXX-LIFE |
Confidential Information — For internal use only | Laptop & Desktop Inventory |
4
Table of Contents
Laptops & Desktops Inventory
Office / Branch | ||||||||||||||
Location (computer | Business | MFG Model (Name / | Comments | Comments | Comments | |||||||||
name) | (department name) | MFG Make | Number) | (serial number) | (user name) | (user ID) | Office/City | |||||||
REDACCJOSMIT
|
Sales Center-Call Center | Compaq | Evo D510 CMT | W240KN8XA108 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDACCKARIWA
|
Internal Wholesalers | Compaq | Evo D510 CMT | W240KN8XA097 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDACCKITSMI
|
Sales Center-Call Center | Compaq | Evo D510 CMT | 6930CD640171 | [***] | [***] | not in outlook | |||||||
REDACCLAULEP
|
Sales Center | Compaq | Evo D510 CMT | W240KN8XA105 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDACCLISHER
|
Sales Center-Call Center | Compaq | Evo D510 CMT | 78RABFL | [***] | [***] | XXXXXXX-LIFE | |||||||
REDACCLORLEO
|
Sales Center | Compaq | Evo D510 CMT | W240KN8XA104 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDACCLORPIZ
|
Sales Center-Call Center | Compaq | Evo D510 CMT | W240KN8XA089 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDACCMEMCCA
|
Sales Center-Call Center | Compaq | Evo D510 CMT | W240KN8XA014 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDACCNOMMCN
|
Sales Center-Call Center | Compaq | Evo D510 CMT | W240KN8XA027 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDACCPHILAR
|
Internal Wholesalers | Compaq | Evo D510 CMT | W240KN8XA116 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDACCRICKUE
|
Internal Wholesalers | Compaq | Evo D510 CMT | W240KN8XA007 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDACCSAMTIE
|
Sales Center-Call Center | Compaq | Evo D510 CMT | W240KN8XA120 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDACCSANHA1
|
Internal Wholesalers | Compaq | Evo D510 CMT | W251KN8XA108 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDACCSANHAW
|
Internal Wholesalers | Compaq | Evo D510 CMT | W240KN8XA113 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDACCSHABEM
|
Sales Center-Call Center | Compaq | Evo D510 CMT | W240KN8XA129 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDACCSPECHR
|
Sales Center-Call Center | Compaq | Evo D510 CMT | U234KN8XA038 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDACCSTENGU
|
Sales Center-Call Center | Compaq | Evo D510 CMT | W240KN8XA087 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDACCSUSDA1
|
Distribution Management | IBM | 26454EU | 78TCZV7 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDACCTESSTA
|
Sales Center | Compaq | Evo D510 CMT | W240KN8XA102 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDACCTRAIN1
|
Individual Systems | Compaq | Deskpro EN Series | 6928CD640587 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDACCTRAIN2
|
Individual-New Business-Issue | Compaq | Deskpro | 6848BW85D627 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDACCWAYNEL
|
Sales Center-Call Center | Compaq | Evo D510 CMT | W240KN8XA081 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDAGEBBURNS
|
Life Agy-Appointments | Compaq | Deskpro EP/SB Series | 6938CJN41100 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDAGEMICFAR
|
Life Agy-Appointments | IBM | 26474AU | 78VGTH5 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDAGESHAKNA
|
Life Agy-Appointments | IBM | 23737CU | KPBPHKX | [***] | [***] | XXXXXXX-LIFE | |||||||
REDAGESTEFAL
|
Life Agy-Appointments | IBM | 26474AU | 78FNPPK | [***] | [***] | XXXXXXX-LIFE | |||||||
REDALMLMARMCM
|
Multi-Line Marketing | Compaq | DSDT | 6X1ADYSZ809J | [***] | [***] | XXXXXXX-LIFE | |||||||
REDCNTAMHUNT
|
Life Fin Grp-Financial Report | Compaq | Evo D510 CMT | W240KN8XA112 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDCNTBETVAN
|
Life Fin Grp-Financial Report | Compaq | Deskpro | 6847BW85C666 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDCNTBEVMO1
|
Life Finance Group | Compaq | Evo D510 CMT | W240KN8XA064 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDCNTBEVMOR
|
Life Finance Group | Compaq | Deskpro | 6037DYSZG755 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDCNTBRETAY
|
Life Fin Grp-Expense Analysis | IBM | 26474AU | 78FNTWZ | [***] | [***] | XXXXXXX-LIFE | |||||||
REDCNTCARCRO
|
Life Fin Grp-Financial Report | Compaq | Evo D510 CMT | W309KN8XA001 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDCNTCATCOO
|
Life Fin Grp-Financial Report | Compaq | DSDT | [***] | [***] | XXXXXXX-LIFE | ||||||||
REDCNTCHAKAL
|
Life Finance Group — Fin Ops | IBM | 26476U8 | 787BTWK | [***] | [***] | XXXXXXX-LIFE | |||||||
REDCNTCOMURP
|
Life Finance Group | IBM | 26474PU | 78KZ4BN | [***] | [***] | XXXXXXX-LIFE | |||||||
REDCNTDANAS1
|
Life Fin Grp-Financial Report | IBM | 26474PU | 78MH7C3 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDCNTDANSCH
|
Life Fin Grp-Financial Report | IBM | 26474AU | 78FMAAR | [***] | [***] | XXXXXXX-LIFE | |||||||
REDCNTDENTH1
|
Life Fin Grp-Actuarial Report | IBM | 26474AU | 78FNTVK | [***] | [***] | XXXXXXX-LIFE | |||||||
REDCNTDIALAW
|
Life Finance Group | Compaq | Evo D510 CMT | W243KN8XA006 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDCNTERIYOR
|
Life Finance Group — Fin Ops | Compaq | Evo D510 CMT | 6112DYSZ1502 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDCNTFLOMCA
|
Life Finance Group — Fin Ops | Compaq | Deskpro | 6052DYSZJ435 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDCNTHENHAR
|
Life Fin Grp-Actuarial Report | Compaq | Evo D510 CMT | W240KN8XA073 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDCNTKATMEY
|
Life Finance Group — Fin Ops | Compaq | Evo D510 CMT | W240KN8XA098 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDCNTKIRFLY
|
Life Fin Grp-Financial Report | Compaq | Evo D510 CMT | 6112DYSZ0496 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDCNTMARBRA
|
Life Finance Group | Compaq | Evo D510 CMT | W240KN8XA063 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDCNTMARGAU
|
Life Finance Group — Fin Ops | Compaq | Xxxxxxx | 0000XXXXX000 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDCNTMARGME
|
Life Fin Grp-Actuarial Report | IBM | 26474PU | 78KZ3ZD | [***] | [***] | XXXXXXX-LIFE | |||||||
REDCNTMARGME1
|
Life Fin Grp-Actuarial Report | Compaq | Deskpro | 6046DYSZC737 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDCNTMARGME2
|
Life Fin Grp-Actuarial Report | Compaq | Deskpro | 6X17DYSZR00A | [***] | [***] | XXXXXXX-LIFE | |||||||
REDCNTMARHER
|
Life Fin Grp-Expense Analysis | Compaq | DSDT | [***] | [***] | XXXXXXX-LIFE | ||||||||
REDCNTMARMCE
|
Life Fin Grp-Financial Report | Compaq | EVO | W232JYFXA003 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDCNTMARWI2
|
Life Fin Grp-Actuarial Report | Compaq | Evo D510 CMT | W240KN8XA086 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDCNTMARWIT
|
Life Finance Group | Compaq | Evo D510 CMT | W240KN8XA022 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDCNTMGR001
|
Life Fin Grp-Financial Report | IBM | 26474EU | 78T5ZC2 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDCNTMIKHEA
|
Life Fin Grp-Actuarial Report | Compaq | DSDT | 6X1ADYSZ80CA | [***] | [***] | XXXXXXX-LIFE | |||||||
REDCNTMIKKIN
|
General Management — Life | IBM | 26474PU | 78KZ4KB | [***] | [***] | XXXXXXX-LIFE | |||||||
REDCNTRICSTO
|
Life Fin Grp-Expense Analysis | Compaq | Deskpro | 6040DYSZG671 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDCNTSALYMA
|
Life Finance Group — Fin Ops | Compaq | Evo D510 CMT | W240KN8XA045 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDCNTSHABIS
|
Life Fin Grp-Financial Report | Compaq | Evo D510 CMT | W240KN8XA006 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDCNTSHARE1
|
Life Fin Grp-Financial Report | Compaq | Evo D510 CMT | W240KN8XA011 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDCNTSHELWI
|
Life Fin Grp-Actuarial Report | Compaq | Evo D510 CMT | W240KN8XA101 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDCNTSHIRZU
|
Life Fin Grp-Actuarial Report | IBM | 26474PU | 78KZ3DW | [***] | [***] | XXXXXXX-LIFE |
Confidential Information — For internal use only | Laptop & Desktop Inventory |
5
Table of Contents
Laptops & Desktops Inventory
Office / Branch | ||||||||||||||
Location (computer | Business | MFG Model (Name / | Comments | Comments | Comments | |||||||||
name) | (department name) | MFG Make | Number) | (serial number) | (user name) | (user ID) | Office/City | |||||||
REDCNTTAKKAT
|
Life Fin Grp-Financial Report | Compaq | Evo D510 CMT | W240KN8XA005 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDCNTTAKWAN
|
Life Fin Grp-Actuarial Report | Compaq | DSDT | [***] | [***] | XXXXXXX-LIFE | ||||||||
REDCNTTEMP2
|
Life Finance Group — Fin Ops | Compaq | Deskpro | 6112DYSZ0496 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDCNTTONCAM
|
Life Fin Grp-Financial Report | IBM | 26474PU | 78KZ8XW | [***] | [***] | XXXXXXX-LIFE | |||||||
XXXXXXXXXXXX
|
Xxxxxxxxx-Xxxxxxxxxxxxxx | Xxxxxx | Xxx X000 XXX | X000XX0XX000 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDCOMBECGRE
|
Agy Svcs-Ins Compliance | Compaq | Deskpro EP/SB Series | 6X25JYFZE056 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDCOMBOBPET
|
Agy Svcs-Ins Compliance | Compaq | Deskpro EP/SB Series | 6X25JYFZH0BH | [***] | [***] | XXXXXXX-LIFE | |||||||
REDCOMFANCRO
|
Agy Svcs-Ins Compliance | Compaq | Deskpro | 6903BW85A095 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDCOMGERKIS
|
Agy Svcs-Ins Compliance | Compaq | Deskpro | 6847BW85C688 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDCOMGORBOW
|
Agy Svcs-Ins Compliance | Compaq | Deskpro | 6903BW85A094 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDCOMHEISTE
|
Agy Svcs-Securities Compliance | Compaq | Deskpro EP/SB Series | 6941CJN4N298 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDCOMJAYQUA
|
Agy Svcs-Ins Compliance | Compaq | Deskpro | 6849BW85A121 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDCOMJODIN1
|
Agy Svcs-Ins Compliance | Compaq | Deskpro EP/SB Series | 78BLDB1 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDCOMJODIN1
|
Agy Svcs-Ins Compliance | Compaq | Deskpro EP/SB Series | 6010CJN4A125 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDCOMJUDWAL
|
Agy Svcs-Ins Compliance | Compaq | Deskpro EP/SB Series | 6945CJN4N766 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDCOMKRIKEN
|
Agy Svcs-Ins Compliance | Compaq | Deskpro EP/SB Series | 6946CJN4L275 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDCOMLISHAM
|
Agy Svcs-Ins Compliance | Compaq | Deskpro EP/SB Series | 6941CJN4M545 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDCOMMICSPE
|
Agy Svcs-Securities Compliance | Compaq | Deskpro | 6110DYSZP184 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDCOMPATRRO
|
Agy Svcs-Securities Compliance | Compaq | Deskpro EP/SB Series | 6944CJN4K177 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDCOMSHEUNJ
|
Agy Svcs-Ins Compliance | Compaq | Deskpro | 6036DYSZX862 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDEASTAB007
|
Symetra Program Office | ACER | TravelMate 100 | 9148R01081223016FFM000 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDECDCRATRO
|
Individual Systems | Compaq | Deskpro | 6111DYSZM986 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDECDORIESP
|
Sales & Marketing Systems | Compaq | Deskpro | 6052DYSZJ426 | [***] | [***] | FEDERAL WAY | |||||||
REDGRPNORGER
|
Life Claims-NW | Compaq | Deskpro | 6915CD64A485 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDHRXANNDIO
|
Human Resources | Compaq | Xxxxxxx | 0000XXXXX000 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDHRXBARTSM
|
Human Resources | Compaq | Deskpro | 6Y19DYSZ8189 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDHRXCARNEL
|
Human Resources | Compaq | Deskpro EP/SB Series | 6011DT63C286 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDHRXCHRKAT
|
Human Resources | IBM | 26474AU | 78FNRPY | [***] | [***] | XXXXXXX-LIFE | |||||||
REDHRXEVOHAR
|
Human Resources | Compaq | Deskpro EP/SB Series | 6011DT63C283 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDHRXHENSHI
|
HR Adm-Business Continuity | IBM | 26474PU | 78KZ8LN | [***] | [***] | XXXXXXX-LIFE | |||||||
REDHRXJESNIC
|
HR Adm-Business Continuity | IBM | 26474PU | 78KZ9TW | [***] | [***] | XXXXXXX-LIFE | |||||||
REDHRXKATBAL
|
Human Resources | Compaq | DSDT | [***] | [***] | XXXXXXX-LIFE | ||||||||
REDHRXMARLOZ
|
Human Resources | Compaq | Evo D510 CMT | W240KN8XA059 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDHRXMICNEA
|
Human Resources | IBM | 26474EU | 78P7RX4 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDHRXTERKRE
|
Human Resources | Compaq | Deskpro EP/SB Series | 6011DT63F091 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDIAXROSJAM
|
Income Annu-Cust Care | Compaq | EVO | W230JYFXA020 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDITOBETMA1
|
Symetra Program Office | IBM | 26474PU | 78MH1D7 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDITOTROOLS
|
Symetra Program Office | IBM | 26474PU | 78KZ9RR | [***] | [***] | XXXXXXX-LIFE | |||||||
REDIWSMICJON
|
Core Systems & Services | Compaq | Deskpro | 6051DYSZL504 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLAALYNJAY
|
Income Annu-Cust Care | Compaq | Evo D510 CMT | W240KN8XA023 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLASKRIMO1
|
Life Agency Information-NW | Compaq | Deskpro | 6040DYSZG687 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLASLINSLI
|
Life Agency Information-NW | Compaq | Deskpro | 6918CD64J046 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLASLORHOU
|
Human Resources | Compaq | Deskpro EP/SB Series | 6003CJN4K214 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLASSTDONA
|
Sales & Marketing Systems | Compaq | Deskpro | 6112DYSZG336 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLASSYLHUN
|
Life Agency Information-NW | Compaq | DSDT | [***] | [***] | XXXXXXX-LIFE | ||||||||
REDLASTINWON
|
Sales & Marketing Systems | Compaq | Deskpro | 6044DYSZQ681 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLAXALHALL
|
Retirement Services Systems | IBM | 26476U8 | 787BVAT | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLAXAMYAN1
|
Retirement Services Systems | IBM | 26474PU | 78KZ9LK | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLAXANDHAC1
|
Sales & Marketing Systems | IBM | 26474PU | 78KZ9LR | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLAXANDLOG
|
Retirement Services Systems | Compaq | DSDT | [***] | [***] | XXXXXXX-LIFE | ||||||||
REDLAXAUDHON
|
Income Annuities Systems | Compaq | Deskpro | 6123DYSZN860 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLAXBARCUL
|
Symetra Quality Assurance | Compaq | Deskpro | p3368AF9VK9616 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLAXBUDDJU1
|
Retirement Services Systems | IBM | 26474MU | 78CYKHT | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLAXCALLPC
|
Core Systems & Services | IBM | 26474PU | 78KZ9VD | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLAXCATGRO
|
Retirement Services Systems | Compaq | Deskpro EP/SB Series | 6015CW4PA315 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLAXCATHAG
|
Core Systems & Services | Compaq | Deskpro | 6048DYSZW744 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLAXCHATIE
|
Retirement Services Systems | Compaq | Deskpro | 6048DYSZW557 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLAXCHRMUR
|
Income Annuities Systems | Compaq | Evo D510 CMT | W240KN8XA128 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLAXCRYBEP
|
Symetra Quality Assurance | Compaq | Deskpro EP/SB Series | 6015CW4PA254 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLAXDIAHES1
|
Retirement Services Systems | IBM | 26474MU | 78FRMWA | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLAXDIANEB
|
Symetra Quality Assurance | IBM | 26476U8 | 787BVAV | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLAXDONBEC
|
Symetra Quality Assurance | Compaq | DSDT | [***] | [***] | XXXXXXX-LIFE |
Confidential Information — For internal use only | Laptop & Desktop Inventory |
6
Table of Contents
Laptops & Desktops Inventory
Office / Branch | ||||||||||||||
Location (computer | Business | MFG Model (Name / | Comments | Comments | Comments | |||||||||
name) | (department name) | MFG Make | Number) | (serial number) | (user name) | (user ID) | Office/City | |||||||
REDLAXDOUMCI
|
Retirement Services Systems | Compaq | Deskpro | 6932CD641180 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLAXGEOLEN
|
Retirement Services Systems | Compaq | Deskpro | 6030DYSZN797 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLAXJANJON
|
Retirement Services Systems | IBM | 26474PU | 78KZ9ML | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLAXJEANTH
|
Retirement Services Systems | IBM | 26474MU | 78FRMWD | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLAXJEFFBE
|
Symetra Quality Assurance | Compaq | Deskpro | 6125DYSZL910 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLAXJERRVA
|
Retirement Services Systems | Compaq | Deskpro | 6051DYSZL475 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLAXJOHSAK
|
Symetra Quality Assurance | IBM | 26454AU | 78BTYM7 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLAXJOHSAK1
|
Retirement Services Systems | IBM | 26474MU | 78FRKKT | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLAXJOYCLA
|
Retirement Services Systems | Compaq | DSDT | [***] | [***] | XXXXXXX-LIFE | ||||||||
REDLAXKARHAR
|
Retirement Services Systems | IBM | 26476U8 | 787BVAW | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLAXKATCAR
|
Income Annuities Systems | IBM | 26474AU | 78FNTKH | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLAXKATFIG
|
Retirement Services Systems | Compaq | Deskpro | 6043DYSZA889 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLAXKYLCON
|
Sales & Marketing Systems | IBM | 26474PU | 78KZ7FH | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLAXLINFON
|
Symetra Quality Assurance | Compaq | Evo D500 | 6X23JYFZS1W4 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLAXLINHUB
|
Income Annuities Systems | Compaq | Deskpro | 6110DYSZN167 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLAXLORREE
|
Symetra Program Office | IBM | 26474AU | 78FNTAH | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLAXMARPEL
|
Symetra Quality Assurance | IBM | 26474EU | 78P6ZR7 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLAXMARSAL
|
Income Annuities Systems | Compaq | Evo D510 CMT | W240KN8XA111 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLAXMARYSH
|
Income Annuities Systems | Compaq | Evo D510 CMT | 6940CJN4K382 | [***] | [***] | not in outlook | |||||||
REDLAXMIKCRO
|
Symetra Program Office | IBM | 26474AU | 78VFVH5 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLAXMOEAHM
|
Retirement Services Systems | Compaq | Deskpro | 6030DYSZN946 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLAXNANSID1
|
Retirement Services Systems | IBM | 26476U8 | 787BVDA | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLAXNATBU1
|
Retirement Services Systems | Compaq | Evo D510 CMT | W240KN8XA117 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLAXNORGIL
|
Retirement Services Systems | Compaq | DSDT | 6X1ADYSZ807R | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLAXONCALL
|
Retirement Services Systems | IBM | 26454AU | 550566X | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLAXONCALL1
|
Retirement Services Systems | IBM | 26474AU | 78FNRXZ | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLAXPAUHUA
|
Retirement Services Systems | IBM | 26474MU | 78FRKKK | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLAXPETCAR
|
Retirement Services Systems | Compaq | DSDT | [***] | [***] | XXXXXXX-LIFE | ||||||||
REDLAXRAIGLA1
|
Retirement Services Systems | IBM | 26476U8 | 787BVAN | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLAXREBEHA
|
Symetra Quality Assurance | Compaq | Deskpro | 6109DYSZT239 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLAXRODFOR
|
Retirement Services Systems | Compaq | Deskpro EP/SB Series | 6015CW4PA259 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLAXROLBO1
|
Ret Svcs-Operations | Compaq | Evo D510 CMT | W240KN8XA001 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLAXSANBON
|
Retirement Services Systems | IBM | 23737CU | KPBPHFX | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLAXSARGOR
|
Symetra Quality Assurance | Compaq | Deskpro | 6043DYSZA161 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLAXSARRHO
|
Retirement Services Systems | Compaq | Deskpro EP/SB Series | 6015CW4PA025 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLAXSUMILL
|
Symetra Quality Assurance | Compaq | Deskpro EP/SB Series | 6015CW4PA047 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLAXTINKAJ
|
Retirement Services Systems | Compaq | Deskpro | 6X19DYSZF0T5 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLAXTOMDYK
|
Retirement Services Systems | Compaq | DSDT | 6X1ADYSZ80GL | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLAXWILWYV
|
Retirement Services Systems | IBM | TP-T21____ | [***] | [***] | XXXXXXX-LIFE | ||||||||
REDLAXZANWEA
|
Income Annuities Systems | Compaq | DSDT | 6X1ADYSZ80AG | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLCAANDBOL
|
Actu-Prod Dev-Ret Svcs | Compaq | DSDT | 6X1ADYSZ80C6 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLCADEMSCH
|
Actu-Prod Xxx-Xxx Xxxx | Xxxxxx | Xxxxxxx | 0000XXXXX000 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLCAJERCRO
|
Actu-Prod Dev-Ret Svcs | IBM | 26474AU | 78VGRA5 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLCAKESPRA
|
Actu-Prod Dev-Ret Svcs | Compaq | DSDT | 6X1ADYSZ80HY | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLCAKRIWAL
|
Actu-Prod Dev-Group | IBM | 26476U8 | 787BVCG | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLCALOUMEN
|
Actu-Prod Xxx-Xxx Xxxx | Xxxxxx | Xxx X000 XXX | X000XX0XX000 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLCANATCES
|
Actu-Prod Xxx-Xxx Xxxx | Xxxxxx | Xxx X000 XXX | X000XX0XX000 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLCAROBNEM
|
Actu-Prod Dev-Ret Svcs | Compaq | DSDT | 6X1ADYSZ80J9 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLCARONBOL
|
Actu-Prod Dev-Ret Svcs | Compaq | DSDT | 6X1ADYSZ80GT | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLCASTEVBL
|
Actu-Prod Dev-Ret Svcs | Compaq | DSDT | 6X1ADYSZ80CN | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLCAWORKPC
|
Actu-Prod Xxx-Xxx Xxxx | Xxxxxx | Xxx X000 XXX | X000XX0XX000 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLCOMICKEM
|
Symetra Marketing | Compaq | Deskpro | 6052DYSZJ425 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLCOPENHAR
|
Core Systems & Services | IBM | 26474AU | 78RHBC8 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLCOTERRIC
|
Core Systems & Services | Compaq | Deskpro | 6847BW85A538 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLCSALBDEA
|
Core Systems & Services | Compaq | DSDT | [***] | [***] | XXXXXXX-LIFE | ||||||||
REDLCSKASTANSHR
|
Core Systems & Services | Compaq | DSDT | [***] | [***] | XXXXXXX-LIFE | ||||||||
REDLCSSHARGR
|
Core Systems & Services | Compaq | DSDT | [***] | [***] | XXXXXXX-XXXXXXX BLDG | ||||||||
REDLCSSTENU1
|
Core Systems & Services | IBM | 26474MU | W240KN8XA124 | [***] | [***] | not in outlook | |||||||
REDLCXBRIHOP
|
Retirement Services Systems | Compaq | Deskpro | 6105DYSZJ349 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLCXCHABRO
|
Symetra Quality Assurance | Compaq | Deskpro | 6051DYSZJ899 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLCXDAVQUI
|
Retirement Services Systems | Compaq | Deskpro EP/SB Series | 6015CW4PA150 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLCXDAVSVI
|
Retirement Services Systems | IBM | 26474MU | 78FRMXK | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLCXDAVTHO
|
Retirement Services Systems | Compaq | Evo D500 | 6X23JYFZT1EZ | [***] | [***] | XXXXXXX-LIFE |
Confidential Information — For internal use only | Laptop & Desktop Inventory |
7
Table of Contents
Laptops &Desktops Inventory
Office / Branch | ||||||||||||||
Location (computer | Business | MFG Model (Name / | Comments | Comments | Comments | |||||||||
name) | (department name) | MFG Make | Number) | (serial number) | (user name) | (user ID) | Office/City | |||||||
REDLCXDOSTAP
|
Retirement Services Systems | Compaq | Deskpro | 6030DYSZN726 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLCXHOTEL0
|
Ret Svcs-Corporate | Compaq | Deskpro | 6922CD64A156 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLCXJANLIN
|
Core Systems & Services | Compaq | DSDT | [***] | [***] | XXXXXXX-LIFE | ||||||||
REDLCXJENKNA
|
Retirement Services Systems | IBM | 23737CU | KPBPHKT | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLCXJOHLE1
|
Retirement Services Systems | Compaq | Evo D500 | 6X23JYFZS2CL | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLCXJUSKIM
|
Symetra Quality Assurance | Compaq | DSDT | 6X1ADYSZ805P | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLCXKARMON
|
Retirement Services Systems | IBM | 26474PU | 78KZ7RC | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLCXKELIN1
|
Retirement Services Systems | IBM | 26476U8 | 787BVDH | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLCXLORHE1
|
Retirement Services Systems | IBM | 26474MU | 78FRMWG | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLCXMAURMC
|
Symetra Quality Assurance | IBM | 26474MU | 6044DYSZE814 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLCXMIKEMU
|
Symetra Quality Assurance | IBM | 26476U8 | 787BVCL | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLCXPENLIB
|
Retirement Services Systems | Compaq | DSDT | [***] | [***] | XXXXXXX-LIFE | ||||||||
REDLCXREISHI
|
Retirement Services Systems | Compaq | DSDT | [***] | [***] | XXXXXXX-LIFE | ||||||||
REDLCXVALATV1
|
Retirement Services Systems | IBM | 23737CU | KPBPHPP | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLCXYOUKI1
|
Retirement Services Systems | IBM | 26476U8 | 787BVDR | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLDDCHARLH
|
Sales & Marketing Systems | IBM | 26474AU | 78FNTWN | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLDDDAOXBI1
|
Sales & Marketing Systems | IBM | 26476U8 | 787BTXL | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLDDDIAZO1
|
Sales & Marketing Systems | Compaq | Evo D510 CMT | W240KN8XA093 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLDDDONBEC1
|
Symetra Quality Assurance | Compaq | Deskpro EP/SB Series | 6004CJN4K681 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLDDJAMSUL
|
Symetra Quality Assurance | Compaq | Deskpro | 6043DYSZC293 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLDDJERWAL
|
Sales & Marketing Systems | Compaq | DSDT | [***] | [***] | XXXXXXX-LIFE | ||||||||
REDLDDJIMVAN
|
Sales & Marketing Systems | Compaq | Deskpro EP/SB Series | 6015CW4PA195 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLDDJOEPO1
|
Sales & Marketing Systems | IBM | 26476U8 | 787BTTH | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLDDJOHHI1
|
Sales & Marketing Systems | IBM | 26474PU | 78KZ4NB | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLDDJOHHIG
|
Sales & Marketing Systems | Compaq | Deskpro | 6926CD640140 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLDDJOHKOL
|
Sales & Marketing Systems | Compaq | Deskpro EP/SB Series | 6015CW4PA135 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLDDKARFIT1
|
Sales & Marketing Systems | IBM | 26454EU | 78TAAL6 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLDDKYLCON
|
Sales & Marketing Systems | Compaq | Deskpro EP/SB Series | 6005CJN4A104 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLDDNOAMIL
|
Sales & Marketing Systems | Compaq | Deskpro | 6048DYSZW551 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLDDNOAMIL1
|
Sales & Marketing Systems | IBM | 26454EU | 78BHWWH | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLDDREIREY
|
Sales & Marketing Systems | IBM | 26474AU | 78FKYZF | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLDDSAMCOO
|
Sales & Marketing Systems | IBM | 26474PU | 6847BW85C686 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLDDSAMCOO2
|
Sales & Marketing Systems | Compaq | Deskpro | 78TCHF6 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLDDSARWIL
|
Symetra Program Office | IBM | 26474PU | 78KZ7WN | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLDDSHARE1
|
Sales & Marketing Systems | Compaq | Deskpro | 6847BW85C753 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLDDSHARE5
|
Sales & Marketing Systems | IBM | 26474PU | 78KZ4NA | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLDDSHARE6
|
Sales & Marketing Systems | Compaq | Deskpro EP/SB Series | 6004CJN4K972 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLDDSTELOC
|
Market Development | Compaq | Deskpro EP/SB Series | 6948CJN4N505 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLDDWENTOB
|
Sales & Marketing Systems | IBM | 26474AU | 78FNTMM | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLEGANNERN
|
Legal | Compaq | DSDT | [***] | [***] | XXXXXXX-LIFE | ||||||||
REDLEGBILCRA
|
Legal | IBM | 264746U | 78CWVC1 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLEGCHRBA1
|
Legal | IBM | 26474AU | 78AGXR0 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLEGCRAGON
|
Legal | Compaq | DSDT | [***] | [***] | XXXXXXX-LIFE | ||||||||
REDLEGDIABAR
|
Legal | Compaq | Deskpro EP/SB Series | 6011DT63F839 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLEGGEOPAG
|
Legal | IBM | 264746U | 78CWTB1 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLEGJACVEN
|
Legal | IBM | 264746U | 78CWTK0 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLEGJEFLAU
|
Legal | IBM | TP-T20___ | [***] | [***] | XXXXXXX-LIFE | ||||||||
REDLEGJOEOTT
|
Legal | IBM | 26474PU | 78KZ9KZ | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLEGJULBOD
|
Legal | IBM | 264746U | 78CWTH9 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLEGKATHEN
|
Legal | IBM | 26474AU | 78FNPNL | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLEGMARHIG
|
Legal | Compaq | Deskpro | 6036DYSZ2326 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLEGSHEHOL
|
Legal | IBM | 2645AAU | 78MABY8 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLFXABDHAI
|
Core Systems & Services | Compaq | Deskpro | 6X19DYSZC0LN | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLFXANNULL
|
Core Systems & Services | Compaq | Deskpro | 6X21JYFZT12S | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLFXGRECHA
|
Core Systems & Services | Compaq | Deskpro | W137DYSXA452 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLFXKARSTR
|
Core Systems & Services | Compaq | Deskpro | 6X19DYSZC0MJ | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLFXKATMAN1
|
Core Systems & Services | IBM | 26474PU | 78MH3G1 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLFXKENWI1
|
Core Systems & Services | Compaq | Deskpro | 6X19DYSZC0NT | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLFXSHARE2
|
Mutual Funds — Intermed Svc | Compaq | Deskpro | 6849BW85A045 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLGRAMABAK
|
Group-Admin | Compaq | Deskpro EP/SB Series | 6949CJN4N411 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLGRBETAMU
|
Group-Management | Compaq | DSDT | [***] | [***] | XXXXXXX-XXXXXXX BLDG | ||||||||
REDLGRBILOHA
|
Operations Management | IBM | 26476U8 | 787BVFC | [***] | [***] | INDIANAPOLIS LRMS | |||||||
REDLGRBILRIE
|
Group-Management | Compaq | Deskpro | 6915CD64A912 | [***] | [***] | BOTHELL (Symetra) |
Confidential Information — For internal use only | Laptop & Desktop Inventory |
8
Table of Contents
Laptops &Desktops Inventory
Office / Branch | ||||||||||||||
Location (computer | Business | MFG Model (Name / | Comments | Comments | Comments | |||||||||
name) | (department name) | MFG Make | Number) | (serial number) | (user name) | (user ID) | Office/City | |||||||
REDLGRBRITID
|
Policy Issue/Compliance | Compaq | Deskpro EP/SB Series | 6944CJN4K513 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLGRDERNEPLP
|
Group Systems | IBM | 26474AU | 78FNTVY | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLGRELLGAR
|
Life Claims-NW | Compaq | Deskpro | 6033DYSZK856 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLGRIMAGING
|
Life Claims-NW | Compaq | Deskpro EP/SB Series | 6010CJN4A203 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLGRIRESKI
|
Case Management-Rainier | Compaq | Deskpro | 6906bw85b209 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLGRJAMBRO
|
Grp Dist-Mkt/Sls-Sales-Sea | IBM | 26474PU | 78KY9XP | [***] | [***] | XXXXXXX-XXXXX BLDG | |||||||
REDLGRJOHSEN
|
Group Systems | Compaq | Deskpro | 6X19DYSZL2ZB | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLGRJONSKI
|
Policy Issue/Compliance | Compaq | Deskpro | 6850BW85C387 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLGRLAUNIE
|
Case Management-Rainier | Compaq | Deskpro EP/SB Series | 6949CJN4N491 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLGRLIZDET
|
Group-Accounting Services | Compaq | Deskpro EP/SB Series | 6950CJN4L089 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLGRLOCBOX
|
Group-Accounting Services | Compaq | Deskpro | 6851BW85C955 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLGRLYNKEN
|
Policy Issue/Compliance | Compaq | Deskpro | 6915CD64A496 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLGRMAIBUR
|
Group-Accounting Services | Compaq | Deskpro EP/SB Series | 6929CJN42351 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLGRMARCPA
|
Group Systems | IBM | 264746U | 78KBVP1 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLGRMARMCK
|
Policy Issue/Compliance | Compaq | Deskpro EP/SB Series | 6944CJN4K560 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLGRMELKIN
|
Group-Pol & UW Svcs | Compaq | Deskpro | 6X19DYSZC09A | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLGRMICFRY
|
Group-Management | IBM | 26454EU | 78TBMN6 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLGRPAMHEC
|
Group-Financial Reporting | Compaq | Deskpro EP/SB Series | 6945CJN4M546 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLGRPAMTIM
|
Group-Audit | IBM | 264746U | 78KBKD4 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLGRQINZHA
|
Actu-Prod Dev-Group | Compaq | Evo D510 CMT | W240KN8XA039 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLGRRIAKAN
|
Case Management-Rainier | Compaq | Deskpro EP/SB Series | 6015CW4PA275 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLGRRICTEA
|
Group-Management | IBM | 26474AU | 78FNTGA | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLGRSALKAN
|
Life Claims-NW | Compaq | Deskpro | 6043DYSZB249 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLGRSARKUN1
|
Case Management-Rainier | Compaq | Deskpro EP/SB Series | 6941CJN4M704 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLGRSCANER
|
Life Claims-NW | Compaq | Deskpro EP/SB Series | 3011CJN40001 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLGRSTEGOL
|
Grp Dist-Mkt/Sls-Sales-Sea | Compaq | Evo D500 | 6X24JYFZ80DM | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLGRTEMP02
|
Operations Management | Compaq | Deskpro | 6907BW85A776 | [***] | [***] | MIAMI LRMS | |||||||
REDLGRTEMP05
|
Symetra Quality Assurance | Compaq | Deskpro | 6847BW85A063 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLGRTISBRA
|
Actu-Prod Dev-Group | Compaq | Evo D500 | 6X24JYFZ805J | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLGRVALCUL
|
Group-Accounting Services | Compaq | Deskpro | 6849BW85C608 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLGXDEBRAY
|
Group Systems | IBM | 26474PU | 78KZ8DY | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLGXDEVLP1
|
Group Systems | IBM | 26454EG | 557H07R | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLGXDEVLP3
|
Group Systems | IBM | 264545U | 78GKH06 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLGXDEVLP4
|
Group Systems | IBM | 264551U | 78GN094 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLGXEDWAIZ
|
Core Systems & Services | Compaq | DSDT | [***] | [***] | XXXXXXX-LIFE | ||||||||
REDLGXGINSWI
|
Life Claims-NW | Compaq | Deskpro | 6851BW85B762 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLGXJEREND
|
Group Systems | Compaq | Deskpro | 6X19DYSZF3PK | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLGXJULBOY
|
Symetra Program Office | Compaq | Deskpro | 6847BW85C734 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLGXKATPOR
|
Group Systems | IBM | 264746U | 78CWYR0 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLGXLEMGUL
|
Group Systems | IBM | 264746U | 78CWYY9 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLGXMONCLA
|
Group Systems | Compaq | Xxxxxxx | 0000XXXXX000 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLGXRHOSCO
|
Group Systems | IBM | 264746U | 78KBKK6 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLGXTEST01
|
Group Systems | Compaq | Deskpro | 6846BW85A388 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLHXGREACK1
|
Sales & Marketing Systems | Compaq | DSDT | 6X1ADYSZ80DR | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLIFBILHUF1
|
Actu-Prod Dev-Life Sales | IBM | 26476U8 | 787BVBT | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLIFJIMMAN
|
Actu-Prod Dev-Indiv | Compaq | Deskpro | 6928CD640086 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLIFJOBAKE
|
Income Annuities | Compaq | Evo D510 CMT | 78BHPZK | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLIFLOANE1
|
Life Underwriting-NW | IBM | 264545U | 78KPW61 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLIFLOULED
|
General Management — Life | Compaq | Evo D510 CMT | W240KN8XA079 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLIFMARDUN
|
Actu-Prod Dev-Life Sales | Compaq | Deskpro EP/SB Series | 6011DT63D791 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLIFPATMCC
|
Distribution Management | IBM | 26474PU | 78KZ7WY | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLIFRANTAL
|
General Management — Life | IBM | 26474MU | 78CYKBK | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLIFROGHAR
|
General Management — Life | Compaq | Deskpro | 6X19DYSZC03M | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLIN733-01
|
Individual-New Business-Issue | Compaq | Deskpro | 6037DYSZG801 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINAARNIS
|
Individual-New Business-Issue | Compaq | Deskpro EN Series | 6920CD64C131 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINALAKEG1
|
Indiv-Admin-Accounting | Compaq | Evo X000 XXX | XXX00000XX | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINALEESC
|
Individual-New Business-Issue | Compaq | Deskpro | 6905BW85C559 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINALLCLE
|
Individual-New Business-Issue | Compaq | Xxxxxxx | 0000XXXXX000 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINAMBAVE
|
Individual-New Business-Issue | Compaq | Deskpro EP/SB Series | 6015CW4PA044 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINANADIM
|
Individual-New Business-Issue | Compaq | Deskpro | 6906BW85F337 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINANGEGL
|
Individual-New Business-Issue | Compaq | Xxxxxxx | 0000XXXXX000 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINANGMOO
|
Individual-Policy Service-HO | Compaq | Deskpro | 6044DYSZF011 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINANHTAN
|
Individual-New Business-Issue | Compaq | Deskpro | 6931CD640967 | [***] | [***] | XXXXXXX-LIFE |
Confidential Information — For internal use only | Laptop & Desktop Inventory |
9
Table of Contents
Laptops &Desktops Inventory
Office / Branch | ||||||||||||||
Location (computer | Business | MFG Model (Name / | Comments | Comments | Comments | |||||||||
name) | (department name) | MFG Make | Number) | (serial number) | (user name) | (user ID) | Office/City | |||||||
REDLINANNAND
|
Individual-New Business-Issue | Compaq | Deskpro EP/SB Series | 6945CJN4K968 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINANNANG
|
Individual-New Business-Issue | Compaq | Deskpro | 6051DYSZH684 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINANTOGU
|
Individual Client Svc & Claims | Compaq | Deskpro | 6850BW85A920 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINARELEW1
|
Individual Admin | IBM | 26476U8 | 787BTWF | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINARTTHO1
|
Indiv-Admin-Accounting | Compaq | Evo D510 CMT | W309KN8XA003 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINAUDIT2
|
Individual-New Business-Issue | Compaq | Deskpro | 6X25JYFZN1KX | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINBARBIL
|
Individual Client Svc & Claims | IBM | 26474PU | 78KZ8MK | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINBEADOL
|
Individual Client Svc & Claims | Compaq | Deskpro | 6922CD64A252 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINBELZEE
|
Individual-New Business-Issue | Compaq | Deskpro EN Series | 6918CD64F911 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINBILLFL
|
Life Underwriting-NW | Compaq | Deskpro EN Series | 6920CD64B740 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINBOBBWA
|
Individual Systems | Compaq | Deskpro EP/SB Series | 6014CW4PA420 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINBOBGOO
|
Individual Client Svc & Claims | IBM | 26474PU | 78MH8R0 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINBOORAT
|
Individual Systems | Compaq | Deskpro | 6048DYSZW804 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINBRIBUS
|
Individual-Policy Service-HO | Compaq | Deskpro | 6911BW85A573 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINCARBRO
|
Individual-New Business-Issue | Compaq | Deskpro | 6920CD64E440 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINCHAORP
|
Individual-New Business-Issue | Compaq | Deskpro | 6931CD640904 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINCHIFEH
|
Individual-Policy Service-HO | Compaq | Deskpro | 6921CD64C873 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINCHRCOH
|
Individual-Policy Service-HO | Compaq | Deskpro | 6911BW85A628 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINCHRFLE
|
Individual-Policy Service-HO | Compaq | Deskpro | 6850BW85B294 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINCHRISE
|
Individual-Policy Service-HO | Compaq | Deskpro | 6922CD64A358 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINCHYHAE
|
Individual-New Business-Issue | Compaq | Deskpro EN Series | 6922CD64A329 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINCOLDIL
|
Individual-Policy Service-HO | Compaq | Deskpro | 6922CD64A259 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINCRYYOU
|
Individual-Policy Service-HO | Compaq | Deskpro | 6919CD64D311 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINDAWKAR
|
Individual-New Business-Issue | Compaq | Deskpro | 6918CD64J030 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINDAWPET
|
Individual-New Business-Issue | Compaq | Deskpro | 6918CD64D402 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINDEBGIL
|
Indiv-Admin-Accounting | IBM | 26474PU | 6030DYSZN960 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINDEBGOO
|
Life Underwriting-NW | Compaq | Deskpro EP/SB Series | 6941CJN4M074 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINDEBJEN
|
Individual Client Svc & Claims | Compaq | Deskpro | 6848BW85D951 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINDEBSAB
|
Indiv-Admin-Accounting | Compaq | Deskpro | 6112DYSZ1546 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINDEBUTE
|
Individual-Policy Service-HO | Compaq | Deskpro | 6044DYSZE626 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINDEMART
|
Individual-Policy Service-HO | Compaq | Deskpro EN Series | 6922CD64A361 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINDERMCC
|
Individual Admin | Compaq | Evo D510 CMT | W240KN8XA069 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINDEVBEL
|
Life Underwriting-NW | Compaq | Deskpro EP/SB Series | 6945CJN4K502 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINDONMCG
|
Individual-Policy Service-HO | Compaq | Deskpro EN Series | 6926CD640950 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINDONNAO
|
Individual-New Business-Issue | Compaq | DSDT | [***] | [***] | XXXXXXX-LIFE | ||||||||
REDLINDONPOR
|
Individual-Policy Service-HO | Compaq | Deskpro EN Series | 6918CD64H932 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINEDNAHL
|
Individual-Policy Service-HO | Compaq | Deskpro | 6906BW85C909 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINELMVIL
|
Individual-New Business-Issue | Compaq | Deskpro | 6918CD64G081 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINFRADEN
|
Individual-Policy Service-HO | Compaq | Deskpro | 6044DYSZE396 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINFRIMAR
|
Individual-Policy Service-HO | Compaq | Deskpro | 6902BW85A594 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINGREJON
|
Individual-Policy Service-HO | Compaq | Deskpro | 6907BW85B014 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINGUNGRA1
|
Indiv-Admin-Accounting | Compaq | Evo D510 CMT | 6X19DYSZF0KZ | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINGWECLA
|
Indiv-Admin-Accounting | IBM | 26474PU | 78KZ5DD | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINHEIHAY
|
Individual-New Business-Issue | Compaq | Deskpro | 6848BW85D931 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINHEILAW
|
Indiv-Admin-Accounting | IBM | 26474PU | 78KZ5DH | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINIRIGUR1
|
Indiv-Admin-Accounting | Compaq | Evo D510 CMT | W309KN8XA004 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINJANKAH
|
Individual-Claims | Compaq | Deskpro EN Series | 6931CD640680 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINJASMOR
|
Individual Client Svc & Claims | Compaq | Deskpro | 6044DYSZF009 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINJEFHUN
|
Individual-New Business-Issue | Compaq | Xxxxxxx | 0000XXXXX000 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINJEFSHO
|
Individual-Claims | Compaq | Deskpro | 6910BW85G311 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINJENDAV
|
Indiv Management | IBM | 266295U | FXT2043 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINJENPEY
|
Individual Client Svc & Claims | Compaq | Deskpro | [***] | [***] | XXXXXXX-LIFE | ||||||||
REDLINJOECUR
|
Individual-New Business-Issue | Compaq | Deskpro | 6922CD64A397 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINJOELIU
|
Indiv-Admin-Accounting | Compaq | Deskpro | 6048DYSZB837 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINJULCON
|
Life Underwriting-NW | Compaq | Deskpro EN Series | 6918CD64J060 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINKARDIE
|
Individual-Policy Service-HO | Compaq | Deskpro | 6926CD640658 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINKAREBR
|
Individual-Policy Service-HO | Compaq | Deskpro | 6849BW85C464 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINKATBRA
|
Indiv-Admin-Accounting | Compaq | Deskpro | 6Y19DYSZ60G9 | [***] | [***] | XXXXXXX-LIFE | |||||||
XXXXXXXXXXXX
|
Xxxxxxxxxx-Xxx Xxxxxxxx-Xxxxx | Xxxxxx | Xxxxxxx | 0000XX000000 | [***] | [***] | XXXXXXX-LIFE | |||||||
XXXXXXXXXXXX
|
Xxxxx-Xxxxx-Xxxxxxxxxx | Xxxxxx | Xxxxxxx | 0000XXXXX000 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINKATMCG
|
Life Underwriting-NW | Compaq | Deskpro EN Series | 6918CD64F973 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINKATWAL
|
Individual-New Business-Issue | Compaq | Deskpro | 6918CD64H929 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINKEERHO
|
Individual-Policy Service-HO | Compaq | Deskpro | 6907BW85C890 | [***] | [***] | XXXXXXX-LIFE |
Confidential Information — For internal use only | Laptop & Desktop Inventory |
10
Table of Contents
Laptops &Desktops Inventory
Office / Branch | ||||||||||||||
Location (computer | Business | MFG Model (Name / | Comments | Comments | Comments | |||||||||
name) | (department name) | MFG Make | Number) | (serial number) | (user name) | (user ID) | Office/City | |||||||
REDLINKELBAR
|
Individual-New Business-Issue | Compaq | Deskpro EP/SB Series | 6945CJN4K386 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINKELPET
|
Individual-New Business-Issue | Compaq | Deskpro EN Series | 6920CD64E506 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINKEVHIL
|
Indiv-Issue | Compaq | Deskpro EN Series | 6920CD64D264 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINKHIQUA
|
Individual-New Business-Issue | Compaq | Deskpro | 6907BW85B059 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINKRIEGG
|
Individual-New Business-Issue | Compaq | Deskpro EP/SB Series | 6015CW4PA280 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINKRIHIL
|
Individual-Claims | Compaq | Deskpro | 6848BW85D923 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINKRILAN
|
Individual-Policy Service-HO | Compaq | Deskpro | 6850BW85B562 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINKRIPAI
|
Indiv-Admin-Accounting | Compaq | Evo D510 CMT | W240KN8XA060 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINLAUHAN
|
Individual-Policy Service-HO | Compaq | Deskpro EN Series | 6918CD64H931 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINLAUJOH
|
Indiv Management | IBM | 26474AU | 78FMFYX | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINLEAFRA
|
Individual-Policy Service-HO | Compaq | Deskpro | 6907BW85C673 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINLEASAW
|
Individual-New Business-Issue | Compaq | Deskpro EP/SB Series | 6941CJN4M107 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINLEOSIM
|
Individual-New Business-Issue | Compaq | Deskpro | 6905BW85C213 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINLIDONA
|
Individual-Policy Service-HO | Compaq | Deskpro | 6910BW85D093 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINLISANK
|
Sales Center-Call Center | Compaq | Deskpro | 6907BW85B578 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINLISELV
|
Individual-Policy Service-HO | Compaq | Deskpro EN Series | 6926CD640606 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINLISELV1
|
Individual-Policy Service-HO | Compaq | Deskpro EN Series | 6927CD642424 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINLISSIE
|
Individual-New Business-Issue | Compaq | Deskpro | 6907BW85B606 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINLYNHIL
|
Individual-Policy Service-HO | Compaq | Deskpro | 6044DYSZE928 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINMAHOLL1
|
Individual-New Business-Issue | Compaq | Evo D510 CMT | W240KN8XA090 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINMARHA1
|
Life Underwriting-NW | IBM | 264746U | 78KBXM2 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINMARHAR
|
Individual-New Business-Issue | Compaq | Deskpro EP/SB Series | 6926CD641280 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINMARRAB
|
Individual-New Business-Issue | Compaq | Deskpro | 6918CD64G055 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINMARTVE
|
Indiv-Admin-Accounting | Compaq | Deskpro | 6052DYSZJ869 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINMARVAR
|
Individual-New Business-Issue | Compaq | DSDT | [***] | [***] | XXXXXXX-LIFE | ||||||||
REDLINMICCHE
|
Individual Client Svc & Claims | IBM | 26474PU | 78KZ6AC | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINMICHAM
|
Life Underwriting-NW | Compaq | Deskpro EP/SB Series | 6944CJN4K511 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINMICHBA
|
Individual-New Business-Issue | Compaq | Deskpro EP/SB Series | 6949CJN4N815 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLINMICMEA
|
Individual-Policy Service-HO | Compaq | Deskpro | 6921CD64C881 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINMIKMAD
|
Life Underwriting-NW | IBM | 266234U | FX39232 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINMIRSEB
|
Individual-New Business-Issue | Compaq | Deskpro | 6907BW85B078 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINMONMOT
|
Individual-New Business-Issue | Compaq | Deskpro | 6922CD64A013 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINNATJON
|
Individual-Claims | Compaq | Deskpro | 6907BW85D051 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINNEEHOS
|
Individual-New Business-Issue | Compaq | Deskpro EP/SB Series | 6942CJN4M838 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINNICBR1
|
Individual-New Business-Issue | Compaq | Deskpro | 6918CD64F965 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINPATBRI
|
Individual Client Svc & Claims | Compaq | Deskpro | 6907BW85C970 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINPAUWHI
|
Individual-Policy Service-HO | Compaq | Deskpro EN Series | 6920CD64A257 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINPIEKOB
|
Individual-New Business-Issue | Compaq | Deskpro | 6037DYSZA954 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINQUANDO
|
Individual-Claims | Compaq | Deskpro | 6848BW85D958 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINREBMOO
|
Individual-Policy Service-HO | Compaq | Deskpro | 6906BW85F320 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINREEBAK
|
Individual-New Business-Issue | Compaq | Deskpro EP/SB Series | 6945CJN4K696 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINRHODUN
|
Life Underwriting-NW | Compaq | Deskpro EP/SB Series | 6941CJN4M034 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINRHOSOL
|
Individual-New Business-Issue | Compaq | Deskpro EP/SB Series | 6X1ADYSZ804F | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINROBBAU
|
Individual-Policy Service-HO | Compaq | Deskpro | 6849BW85B721 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINROBBUC
|
Individual-Policy Service-HO | Compaq | Deskpro | 6848BW85D917 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINROBGL1
|
Indiv-Issue | Compaq | Deskpro | 6847BW85A595 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINROBINC
|
Individual Admin | Compaq | Deskpro EP/SB Series | 6014CW4PA446 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINROSCAS
|
Individual Admin | Compaq | Deskpro EP/SB Series | 6929CJN42371 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINROSGRU
|
Individual-Claims | Compaq | Deskpro | 6850BW85B385 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINRUBGUT
|
Individual-Policy Service-HO | Compaq | Deskpro | 6048DYSZX470 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINRYALOV
|
Individual-Policy Service-HO | Compaq | Deskpro | 6848BW85E601 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINSABYEU
|
Individual-New Business-Issue | Compaq | Deskpro EP/SB Series | 6015CW4PA115 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINSALAND
|
Individual-New Business-Issue | Compaq | Xxxxxxx | 0000XXXXX000 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINSARTAR
|
Individual-New Business-Issue | Compaq | Deskpro EN Series | 6927CD640849 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINSHARE3
|
Individual Systems | Compaq | Deskpro | 6849BW85A311 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINSHETHO
|
Individual Admin | Compaq | DSDT | 6X1ADYSZ80AV | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINSHISTU
|
Indiv-Admin-Accounting | IBM | 26474PU | 78KZ5BT | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINSIRWIL
|
Individual-New Business-Issue | Compaq | Deskpro EP/SB Series | 6011DT63C419 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINSTEWIL
|
Individual-Policy Service-HO | Compaq | Deskpro | 6850BW85A729 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINSTLASS
|
Individual-Policy Service-HO | Compaq | Deskpro | 6907BW85D038 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINSUANDE
|
Life Underwriting-NW | Compaq | Deskpro EP/SB Series | 6945CJN4K494 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINSUEWIN
|
Individual-Policy Service-HO | Compaq | Deskpro EP/SB Series | 6946CJN4K823 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINSUSAND
|
Individual-New Business-Issue | Compaq | Deskpro | 6911BW85A429 | [***] | [***] | XXXXXXX-LIFE |
Confidential Information — For internal use only | Laptop & Desktop Inventory |
11
Table of Contents
Laptops &Desktops Inventory
Office / Branch | ||||||||||||||
Location (computer | Business | MFG Model (Name / | Comments | Comments | Comments | |||||||||
name) | (department name) | MFG Make | Number) | (serial number) | (user name) | (user ID) | Office/City | |||||||
REDLINSUSSM1
|
Indiv-Admin-Accounting | Compaq | EVO | W230JYFXA018 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINSUWPAT1
|
Indiv-Admin-Accounting | Compaq | Evo D510 CMT | W309KN8XA002 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINTAMKUB
|
Individual Client Svc & Claims | Compaq | Deskpro | 6044DYSZE502 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINTARRU1
|
Individual Client Svc & Claims | Compaq | Deskpro | 6035DYSZP606 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINTEHARL
|
Individual-Policy Service-HO | Compaq | Deskpro | 6044DYSZE803 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINTEMP01
|
Individual Systems | Compaq | Deskpro | 6907BW85C894 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINTERDER
|
Individual Client Svc & Claims | Compaq | Deskpro | 6926CD641634 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINTERMER
|
Individual-Policy Service-HO | Compaq | Deskpro | 6906BW85F318 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINTHEWIC
|
Individual-New Business-Issue | Compaq | Deskpro EP/SB Series | 6945CJN4K267 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINTHOGOW
|
Life Underwriting-NW | Compaq | Deskpro | 6105DYSZA492 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINTINMET
|
Individual-New Business-Issue | IBM | 264746U | 78KGDF5 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINTODYOU
|
Individual-New Business-Issue | Compaq | Deskpro EN Series | 6918CD64G582 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINTRNGPC
|
Individual-Policy Service-HO | Compaq | Deskpro | 6906BW85F839 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINVANDIN
|
Individual-Policy Service-HO | Compaq | Deskpro | 6848BW85D417 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINVICSTA
|
Individual-Policy Service-HO | Compaq | Deskpro | 6851BW85B977 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLINYELSKU
|
Indiv-Admin-Accounting | Compaq | Deskpro | 6112DYSZH328 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLIXALIMOE
|
Individual Systems | Compaq | Deskpro | 6X19DYSZF0SF | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLIXBRAKNO
|
Individual Systems | Compaq | Deskpro | 6X19DYSZF0NP | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLIXDAVFR1
|
Actu-Prod Dev-Indiv | IBM | 26476U8 | 787BTYN | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLIXDEBBWI
|
Individual Systems | Compaq | Deskpro | 6112DYSZ1524 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLIXDOUCAR
|
Individual Systems | IBM | 26474PU | 78KZ9NA | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLIXGAYBEN
|
Individual Systems | Compaq | Deskpro | 6906BW85F331 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLIXGAYFIT
|
Individual Systems | Compaq | Deskpro | 6X19DYSZF0NW | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLIXGRASUM
|
Actu-Prod Dev-Indiv | COMPAQ | DSDT | [***] | [***] | XXXXXXX-LIFE | ||||||||
REDLIXINDSYS
|
Individual Systems | Compaq | Deskpro | 6906BW85D523 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLIXJOHMYE
|
Individual Systems | Compaq | Deskpro | 6906BW85B237 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLIXJOPARK
|
Actu-Prod Dev-Indiv | IBM | 26474AU | 78FNPZW | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLIXJORJUN
|
Individual Systems | Compaq | Deskpro | 6X19DYSZF0RK | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLIXJORJUN3
|
Individual Systems | Compaq | Deskpro EP/SB Series | 6945CJN4K613 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLIXJUDHAR
|
Individual Systems | Compaq | Deskpro | 6906BW85F248 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLIXJUNPEC
|
Individual Systems | Compaq | Deskpro | 6X19DYSZF119 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLIXJUNWON
|
Individual Systems | Compaq | Deskpro | 6906BW85F218 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLIXKALDON
|
Individual Systems | IBM | 26474AU | 78FNPDL | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLIXKARESC
|
Individual Systems | IBM | 26474MU | 78FRKLC | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLIXKARHET
|
Individual Systems | Compaq | Deskpro EP/SB Series | 6011DT63E524 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLIXKARROG
|
Individual Systems | Compaq | Deskpro | 6906BW85B035 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLIXKEVMEE
|
Actu-Prod Dev-Indiv | Compaq | Deskpro EP/SB Series | 6945CJN4L878 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLIXLANLIL
|
Individual Systems | Compaq | Deskpro | 6847BW85D386 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLIXLAUAND
|
Individual Systems | IBM | 26474PU | 78KZ4VD | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLIXLAUKIN
|
Individual Systems | IBM | 26474PU | 78KZ9PD | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLIXLEEJON
|
Individual Systems | IBM | 26474AU | 78FNPWT | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLIXLISTRA
|
Actu-Prod Dev-Indiv | Compaq | DSDT | [***] | [***] | XXXXXXX-LIFE | ||||||||
REDLIXLORPOL
|
Individual Systems | Compaq | DSDT | [***] | [***] | XXXXXXX-LIFE | ||||||||
REDLIXLYNCAR
|
Individual Systems | Compaq | Deskpro | 6926CD640916 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLIXMARRAU
|
Individual Systems | IBM | 26474AU | 78AGXT3 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLIXMATRIN
|
Actu-Prod Dev-Indiv | Compaq | Deskpro | 6922CD64A572 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLIXMEADER
|
Individual Systems | IBM | 26476U8 | 787BVCT | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLIXPAMEAS
|
Individual Systems | Compaq | Deskpro | 6906BW85F164 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLIXPAUSTE
|
Individual Systems | Compaq | Deskpro | 6110DYSZA665 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLIXSHARE3
|
Indiv Management | Compaq | Deskpro | 6925CD642916 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLIXSHARE6
|
Income Annuities Systems | Compaq | Deskpro | 6847BW85A596 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLIXSHARE8
|
Individual Systems | Compaq | Deskpro | 6847BW85B473 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLIXSOLVEL
|
Individual Systems | Compaq | Deskpro | 6906BW85C989 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLIXTEMPOO
|
Actu-Prod Dev-Indiv | Compaq | Deskpro | 6922CD64A164 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLIXTERRTH
|
Individual Systems | Compaq | Deskpro | 6905BW85C922 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLIXTEST3
|
Individual Systems | Compaq | DSDT | [***] | [***] | XXXXXXX-LIFE | ||||||||
REDLIXWENHUL
|
Individual Systems | Compaq | Deskpro | 6928CD640355 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLIXWESSIM
|
Individual Systems | Compaq | Deskpro | 6911BW85A569 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLMHSOFT
|
Marketing-Administration | Compaq | Deskpro | 6847BW85B209 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLMKAARMAT
|
Agy Svcs-Compensation | IBM | 26474PU | 78KZ8GD | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLMKADRSTR
|
Agy Svcs-Compensation | Compaq | Deskpro EP/SB Series | 6002CJN4K516 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLMKAGYTEM
|
Agy Svcs-Compensation | IBM | 26474PU | 78KZ8DX | [***] | [***] | SEATTLE-ROOSEVELT COMMONS | |||||||
REDLMKANGHAW
|
Life Agy-Appointments | IBM | 26474EU | 78P7GN6 | [***] | [***] | XXXXXXX-XXXXXXX BLDG |
Confidential Information — For internal use only | Laptop & Desktop Inventory |
12
Table of Contents
Laptops &Desktops Inventory
Office / Branch | ||||||||||||||
Location (computer | Business | MFG Model (Name / | Comments | Comments | Comments | |||||||||
name) | (department name) | MFG Make | Number) | (serial number) | (user name) | (user ID) | Office/City | |||||||
REDLMKBABESH
|
Life Agy-Appointments | Compaq | Deskpro EP/SB Series | 6938CJN41131 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLMKBREFRE
|
Multi-Line Marketing | IBM | 26454EU | 78RWTH5 | [***] | [***] | XXXXXXX-XXXXX BLDG | |||||||
REDLMKCOLRAM
|
Life Agy-Appointments | Compaq | Deskpro | 6850BW85A531 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLMKDAITRA
|
Agy Svcs-Compensation | Compaq | Deskpro | 6033DYSZK201 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLMKDANKIR
|
Agy Svcs-Compensation | Compaq | Deskpro | 6046DYSZC946 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLMKDAROWL
|
Life Agy-Appointments | Compaq | Deskpro EP/SB Series | 6949CJN4N808 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLMKDAVBAT
|
Sales & Marketing Systems | IBM | 26474PU | 78KZ5VG | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLMKDEBVA1
|
Agy Svcs-Compensation | Compaq | Deskpro EN Series | 6917CD64A160 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLMKDEBVAN
|
Agy Svcs-Compensation | IBM | 26474PU | 78KZ6BW | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLMKDEBWA1
|
Agy Svcs-Compensation | IBM | 26474EU | 78P6TT2 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLMKDEBWAN
|
Agy Svcs-Compensation | Compaq | Deskpro | 6037DYSZG755 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLMKDOHUBB
|
Life Agy-Appointments | Compaq | Deskpro EP/SB Series | 6949CJN4N696 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLMKELIAGU
|
Life Agy-Appointments | Compaq | Deskpro EP/SB Series | W240KN8XA052 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLMKEVEUGA
|
Life Agy-Appointments | Compaq | Deskpro EP/SB Series | 6950CJN4M780 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLMKFALMAT
|
Life Agency Information-NW | Compaq | Deskpro EN Series | 6931CD640290 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLMKGAYFAW
|
Life Agy-Appointments | Compaq | Deskpro EP/SB Series | 6950CJN4K563 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLMKGREGWH
|
Agy Svcs-Compensation | Compaq | Deskpro | 6044DYSZF004 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLMKGRETJO
|
Transfer Agent Admin | Compaq | Deskpro | 6035DYSZQ545 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLMKGREWHI
|
Life Agency Information-NW | Compaq | Deskpro | 6840BW85J108 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLMKHEALEL
|
Life Agy-Appointments | Compaq | Deskpro EP/SB Series | 6X21JYFZT14A | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLMKHEALYO
|
Life Agy-Appointments | Compaq | Deskpro EP/SB Series | 78TCGM8 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLMKINDEXING
|
Agy Svcs-Compensation | Compaq | Deskpro EP/SB Series | 6048DYSZW575 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLMKJEASTR
|
Life Agy-Appointments | Compaq | Deskpro EP/SB Series | 78KZ5PY | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLMKJIMPIR
|
Symetra Marketing | IBM | 26474AU | 6X19DYSZF0RL | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLMKKATHWE
|
Agy Svcs-Compensation | IBM | 26474MU | 78KBYF6 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLMKKAYMON
|
Life Agy-Appointments | Compaq | DSDT | 78MH6W0 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLMKLAPTOP
|
Agy Svcs-Compensation | IBM | 26474AU | 6X25JYFZN1TM | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLMKLARMIK
|
Grp Dist-Mkt/Sls-Sales-Sea | IBM | 26474AU | 787BVDV | [***] | [***] | not in outlook | |||||||
REDLMKLAYSHI
|
Agy Svcs-Compensation | Compaq | Deskpro EP/SB Series | 78FNPTA | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLMKLIGARD
|
Sales & Marketing Systems | IBM | 264746U | W312KN8XA014 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLMKLORSWA
|
Life Agy-Appointments | Compaq | Deskpro EP/SB Series | 6949CJN4N823 | [***] | [***] | not in outlook | |||||||
REDLMKLYNLIN
|
Life Agency Information-NW | IBM | 26474PU | 78KGDA3 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLMKMAGGRO
|
Agy Svcs-Compensation | Compaq | DSDT | W240KN8XA106 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLMKMARBUR
|
Life Agy-Appointments | Compaq | Deskpro EP/SB Series | 6924CD64A889 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLMKMARZOR
|
Agy Svcs-Compensation | Compaq | Deskpro EP/SB Series | 6851BW85A356 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLMKMONPAR
|
Life Agy-Appointments | Compaq | DSDT | W238KN8XA213 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLMKNICJAM
|
Life Agy-Appointments | Compaq | Deskpro | W240KN8XA048 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLMKNORFOW
|
Life Agy-Appointments | Compaq | Deskpro EP/SB Series | 6902BW85A688 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLMKOCTORD
|
Life Agency Information-NW | Compaq | Deskpro EP/SB Series | 78VFWT1 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLMKPATCRI
|
Life Agy-Appointments | Compaq | Deskpro EP/SB Series | W240KN8XA094 | [***] | [***] | not in outlook | |||||||
REDLMKPATWIN
|
Life Agy-Appointments | Compaq | Deskpro EP/SB Series | 78KZ5DM | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLMKRANLAN
|
Multi-Line Marketing | IBM | 26454EU | 6X19DYSZF3RP | [***] | [***] | not in outlook | |||||||
REDLMKROBHEN
|
Agy Svcs-Compensation | IBM | 26474AU | 78T6CM3 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLMKSCANER
|
Agy Svcs-Compensation | Compaq | Deskpro EP/SB Series | 6X1ADYSZ80E3 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLMKSHAHAG
|
Life Agy-Appointments | Compaq | Deskpro EP/SB Series | 6112DYSZD602 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLMKSHEBLU
|
Life Agy-Appointments | Compaq | Deskpro EP/SB Series | 78MH6W1 | [***] | [***] | not in outlook | |||||||
REDLMKSIMBAN
|
Life Agy-Appointments | Compaq | Deskpro | 6927CD640182 | [***] | [***] | not in outlook | |||||||
REDLMKSTEZEI
|
Life Agy-Appointments | Compaq | Deskpro EP/SB Series | 6924CD64A836 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLMKTEST02
|
Agy Svcs-Compensation | Compaq | Deskpro EP/SB Series | 6X21JYFZT16D | [***] | [***] | not in outlook | |||||||
REDLMKWENKEN
|
Agy Svcs-Compensation | IBM | 26474PU | 787BVBC | [***] | [***] | not in outlook | |||||||
REDLMLALEFUN
|
Multi-Line Dist-Sales-Atl | IBM | 264746U | W240KN8XA025 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLMLALLMUR
|
Multiline-Seattle Sls-NW-Spo | IBM | 26474EU | 6X1ADYSZ80GY | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLMLBRAMCA
|
Multiline-Seattle Sales-NW | IBM | 264746U | 6X19DYSZF0XE | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLMLJIMDAN
|
Life Multi Pension Sls-SE-Nsh | IBM | 26474EU | 78KBNR1 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLMLKARRMO
|
Multiline-Seattle Xxxxx-XX | XXX | 00000XX | 6949CJN4M031 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLMLMARLUD
|
Multi-Line Dist-Sales-Atl | IBM | 26474PU | W240KN8XA021 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLMLMELINT
|
Multi-Line Dist-Sales-Atl | IBM | 26474AU | W251KN8XA104 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLMLSHARSM
|
Multi-Line Distribution | Compaq | Deskpro | 6110DYSZP292 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLMLSTEDAI
|
Multiline-Seattle Sls-NW-Por | IBM | 26474EU | 78P7CT6 | [***] | [***] | LAKE OSWEGO | |||||||
REDLMLTERRAY
|
Life Multiline-CEN-Stl | IBM | 26474EU | 78P7CF5 | [***] | [***] | NASHVILLE | |||||||
REDLMLTIMADK
|
Multiline-Seattle Sales-NW | IBM | 26474EU | 6915CD64C272 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLMXANGRIG
|
Sales & Marketing Systems | Compaq | Deskpro | 78FNTAR | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLMXBRANAY1
|
Symetra Program Office | IBM | 26474AU | 6035DYSZM670 | [***] | [***] | XXXXXXX-LIFE |
Confidential Information — For internal use only | Laptop & Desktop Inventory |
13
Table of Contents
Laptops &Desktops Inventory
Office / Branch | ||||||||||||||
Location (computer | Business | MFG Model (Name / | Comments | Comments | Comments | |||||||||
name) | (department name) | MFG Make | Number) | (serial number) | (user name) | (user ID) | Office/City | |||||||
REDLMXCAMHEI1
|
Sales & Marketing Systems | IBM | 26476U8 | 6949CJN4N407 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLMXCAROLS
|
Sales & Marketing Systems | IBM | 26474AU | 6043DYSZB432 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLMXDANTAK
|
Sales & Marketing Systems | Compaq | Deskpro | 6915CD64B149 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLMXDAVTUS
|
Sales & Marketing Systems | IBM | 26476U8 | W240KN8XA099 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLMXDERREA
|
Sales & Marketing Systems | IBM | 26474AU | 6X1ADYSZ8098 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLMXDONRO1
|
Sales & Marketing Systems | IBM | 26474AU | W240KN8XA040 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLMXGRECAM
|
Sales & Marketing Systems | IBM | 264746U | 6X1ADYSZ80HM | [***] | [***] | not in outlook | |||||||
REDLMXHEARIG
|
Sales & Marketing Systems | IBM | 26474AU | 6X25JYFZH0KE | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLMXICSTEST
|
Symetra Quality Assurance | Compaq | Deskpro | 6X25JYFZN1FH | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLMXKARMIL1
|
Sales & Marketing Systems | IBM | 26476U8 | 6X1ADYSZ80GZ | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLMXLISTUR
|
Life Agency Information-NW | Compaq | Deskpro | 6X19DYSZF3RS | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLMXLYFORS
|
Sales & Marketing Systems | IBM | 26474PU | 6109DYSZB878 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLMXMARIJO
|
Sales & Marketing Systems | Compaq | Deskpro | 78KZ5RH | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLMXMARIME
|
Sales & Marketing Systems | Compaq | Deskpro | 6X1ADYSZ807H | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLMXMELNIC
|
Sales & Marketing Systems | IBM | 26474MU | [***] | [***] | XXXXXXX-LIFE | ||||||||
REDLMXMELRIC
|
Symetra Quality Assurance | Compaq | DSDT | W240KN8XA038 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLMXRICWOL
|
Sales & Marketing Systems | Compaq | Deskpro | 6X19DYSZF3SA | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLMXROBKER
|
Sales & Marketing Systems | Compaq | Deskpro | W240KN8XA082 | [***] | [***] | not in outlook | |||||||
REDLMXSAANDR2
|
Sales & Marketing Systems | IBM | 26474PU | 6902BW85A599 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLMXSANVAN2
|
Sales & Marketing Systems | IBM | 26476U8 | 6048DYSZX168 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLMXSHANAN
|
Sales & Marketing Systems | IBM | 2647APU | 6927CD642367 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLMXSHARE1
|
Sales & Marketing Systems | IBM | 26454AU | 6949CJN4N701 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLMXSTEPHA
|
Sales & Marketing Systems | Compaq | Xxxxxxx | 0000XXXXX000 | [***] | [***] | not in outlook | |||||||
REDLMXSUELEE
|
Sales & Marketing Systems | IBM | 26474PU | 6030DYSZN938 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLMXSUENOR
|
Sales & Marketing Systems | IBM | 26474PU | 6048DYSZW566 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLMXTOMMUL
|
Sales & Marketing Systems | Compaq | Deskpro | 78KGLX6 | [***] | [***] | DULUTH | |||||||
REDLMXTONFAU
|
Sales & Marketing Systems | IBM | 26474PU | W240KN8XA078 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLMXWALBUC1
|
Sales & Marketing Systems | IBM | 26474PU | 6043DYSZA087 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNAILIBA
|
Ret Svcs-Operations | Compaq | Deskpro | 6043DYSZB399 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNALAPHO
|
Ret Svcs-New Business | Compaq | Evo D500 | 6930CD640191 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNALEBAC
|
Ret Svcs-New Business | Compaq | Evo D500 | 6X25JYFZN1HW | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNALIEDG
|
Ret Svcs-TSA | Compaq | Evo D510 CMT | 78KFNT5 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNALIMUL
|
Income Annu-New Business | Compaq | Evo D510 CMT | 6048DYSZW706 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNALLCHU
|
Actu-Prod Xxx-Xxx Xxxx | XXX | 00000XX | 6048DYSZW629 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNALLVIL
|
Ret Svcs-XXX/Non-Qual | Compaq | Deskpro | 78KZ4HR | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNALMCCO
|
Income Annu-Cust Care | Compaq | Evo D510 CMT | 6930CD640216 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNAMINAG
|
Income Annu-Cust Care | Compaq | Deskpro EP/SB Series | 6X19DYSZF0VG | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNAMPCAP
|
Ret Svcs-XXX/Non-Qual | Compaq | Evo D510 CMT | 6X25JYFZN1LB | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNAMYLUT
|
Income Annu-Ctl & Audit | IBM | 26474MU | W240KN8XA042 | [***] | [***] | not in outlook | |||||||
REDLPNANABET
|
Ret Svcs-Operations | Compaq | Deskpro | 6948CJN4N489 | [***] | [***] | not in outlook | |||||||
REDLPNANDCOO
|
Income Annuities | Compaq | XXXX | 0000XX00X000 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNANNCOO
|
Ret Xxxx-XXX | Xxxxxx | Xxxxxxx | 0000XXXXX000 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNANSTSE
|
Income Annu-New Business | Compaq | DSDT | W306KN8XA206 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNAURHAL
|
Ret Svcs-XXX/Non-Qual | Compaq | Deskpro | [***] | [***] | XXXXXXX-XXXXXXX BLDG | ||||||||
REDLPNBENBAI
|
Ret Svcs-Operations | Compaq | Deskpro | 6048DYSZW706 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNBETKNO
|
Ret Svcs-XXX/Non-Qual | Compaq | Deskpro | 6952CJN4K429 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLPNBEVGAL
|
Ret Svcs-New Business | Compaq | Deskpro | 6X1ADYSZ8091 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNBREJAN
|
Sales Center-Call Center | Compaq | Deskpro | 6847BW85C694 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNCARFOR
|
Ret Svcs-XXX/Non-Qual | Compaq | Deskpro EN Series | 6043DYSZA203 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNCARHAL
|
Ret Xxxx-XXX | Xxxxxx | XXXX | 0000XXXXX000 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNCARLYT
|
Ret Xxxx-Xxx Xxxxxxxx | Xxxxxx | Xxx X000 | 0000XXXXX000 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNCAROCA
|
Ret Svcs-Operations | Compaq | Deskpro | 787BVCZ | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNCAROFL
|
Ret Svcs-TSA | Compaq | DSDT | 78FNRFW | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLPNCHADIC
|
Ret Svcs-XXX/Non-Qual | Compaq | Deskpro EN Series | 78FNHYD | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNCHRISC
|
Income Annu-Cust Care | Compaq | Evo D510 CMT | 6X25JYFZE05A | [***] | [***] | not in outlook | |||||||
REDLPNCHRPAR
|
Ret Xxxx-XXX | Xxxxxx | Xxx X000 XXX | 0000XXXXX000 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNCORKNO
|
Ret Svcs-New Business | Compaq | Evo D500 | W240KN8XA071 | [***] | [***] | not in outlook | |||||||
REDLPNCRACHU
|
Ret Svcs-Operations | Compaq | Deskpro | W240KN8XA088 | [***] | [***] | not in outlook | |||||||
REDLPNCRYQUI
|
Income Annu-Cust Care | Compaq | Evo D510 CMT | 6938CJN40580 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLPNDABRIG
|
Ret Svcs-XXX/Non-Qual | Compaq | EVO | 6941CJN4M086 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNDAVBAD
|
Ret Svcs-New Business | Compaq | Evo D500 | 6048DYSZW575 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNDAVISA
|
Ret Xxxx-Xxx Xxxxxxxx | Xxxxxx | Xxxxxxx | X000XXXXX000 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNDEAHUF
|
Ops Mgmt-HO | IBM | 264746U | 6043DYSZB838 | [***] | [***] | XXXXXXX-LIFE |
Confidential Information — For internal use only | Laptop & Desktop Inventory |
14
Table of Contents
Laptops &Desktops Inventory
Office / Branch | ||||||||||||||
Location (computer | Business | MFG Model (Name / | Comments | Comments | Comments | |||||||||
name) | (department name) | MFG Make | Number) | (serial number) | (user name) | (user ID) | Office/City | |||||||
REDLPNDEBCOX
|
Income Annu-New Business | Compaq | DSDT | 6X1ADYSZ80FY | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNDEBLAN
|
Ret Svcs-Operations | Compaq | Deskpro | W240KN8XA109 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNEDWCHO
|
Ops Mgmt-HO | IBM | 26474AU | 6048DYSZW780 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNELEBAR
|
Ret Svcs-XXX/Non-Qual | Compaq | EVO | 6X25JYFZN1FN | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNELLCHE
|
Symetra Program Office | Compaq | Deskpro | 78KGMW3 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNELOOLI
|
Ret Svcs-Operations | Compaq | Deskpro | 6109DYSZT033 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNELOOLI
|
Ret Svcs-Operations | Compaq | Deskpro | 6X19DYSZC0F9 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNERLBER
|
Ret Svcs-Operations | Compaq | Deskpro | 78FNVAM | [***] | [***] | DULUTH | |||||||
REDLPNERLZAF
|
Ret Svcs-New Business | Compaq | Evo D500 | 6043DYSZB265 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNEVAHET
|
Ret Svcs-XXX/Non-Qual | Compaq | Deskpro | 6X25JYFZN187 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNFLOJES
|
Ret Svcs-New Business | Compaq | Deskpro | 6849BW85A325 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNHARHER
|
Ret Svcs-TSA | Compaq | Deskpro | 78KZ7KF | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLPNHISMON
|
Ret Svcs-XXX/Non-Qual | Compaq | Deskpro | 6X25JYFZH0BL | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNINDWHI
|
Ret Svcs-XXX/Non-Qual | Compaq | Deskpro EN Series | 6918CD64C861 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLPNJABRA1
|
Income Annuities Systems | Compaq | XXXX | 0000XXXXX000 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNJASFU2
|
Ret Xxxx-XXX | Xxxxxx | Xxx X000 XXX | X000XX0XX000 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNJAWHEA
|
Ret Svcs-XXX/Non-Qual | Compaq | Deskpro EN Series | 6925CD644331 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNJEAJAC
|
Ret Svcs-TSA | Compaq | Deskpro | 6048DYSZW575 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNJEALI2
|
Actu-Prod Xxx-Xxx Xxxx | XXX | 00000XX | W240KN8XA015 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNJEGROM
|
Actu-Prod Xxx-Xxx Xxxx | Xxxxxx | Xxx X000 XXX | 0000XXXXX000 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNJENABB
|
Ret Svcs-Operations | Compaq | Deskpro EN Series | W239KN8XA031 | [***] | [***] | not in outlook | |||||||
REDLPNJENCR1
|
Ret Svcs-Operations | Compaq | Deskpro | 6907BW85D045 | [***] | [***] | not in outlook | |||||||
REDLPNJERSAN
|
Ret Svcs-XXX/Non-Qual | Compaq | Deskpro | 78KZ9TB | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLPNJIHMOH
|
Ret Svcs-XXX/Non-Qual | Compaq | Deskpro | 6112DYSZL575 | [***] | [***] | not in outlook | |||||||
REDLPNJILBOR
|
Ret Xxxx-XXX | Xxxxxx | Xxxxxxx | 00XXXX0 | [***] | [***] | not in outlook | |||||||
REDLPNJILPAT
|
Income Annuities | Compaq | Deskpro | 6910BW85G278 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNJOALEI
|
Ret Svcs-XXX/Non-Qual | Compaq | Deskpro | 6849BW85A111 | [***] | [***] | not in outlook | |||||||
REDLPNJOEGOO
|
Ret Svcs-Operations | Compaq | Deskpro | 6048DYSZW629 | [***] | [***] | not in outlook | |||||||
REDLPNJOHWEA
|
Ret Svcs-XXX/Non-Qual | Compaq | EVO | 6048DYSZW780 | [***] | [***] | not in outlook | |||||||
REDLPNJOSFLO
|
Ret Svcs-Operations | Compaq | Deskpro | 6848BW85D893 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNJUDJOH
|
Income Annu-Cust Care | Compaq | Deskpro EN Series | 6924CD64A619 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNJUDYBR
|
Ret Xxxx-XXX | Xxxxxx | Xxx X000 XXX | 0000XXXXX000 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNJULMAN
|
Ret Svcs-XXX/Non-Qual | Compaq | XXXX | 00XXXX0 | [***] | [***] | DULUTH | |||||||
REDLPNKAIJON1
|
Ret Svcs-XXX/Non-Qual | Compaq | Evo D510 CMT | 6125DYSZD374 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNKAREHA1
|
Ret Xxxx-XXX | Xxxxxx | Xxxxxxx | 0000XX00X000 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNKARWIL
|
Income Annu-New Business | Compaq | DSDT | W240KN8XA018 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNKATDIN
|
Ret Xxxx-Xxx Xxxxxxxx | Xxxxxx | Xxxxxxx | 0000XXXXX000 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNKATHYW
|
Ret Svcs-Operations | Compaq | Deskpro | 6927CD642437 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNKATLEN
|
Ret Svcs-XXX/Non-Qual | Compaq | Deskpro EP/SB Series | 6110DYSZQ526 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNKATUND
|
Ret Svcs-XXX/Non-Qual | Compaq | Evo D510 CMT | 78KZ5RZ | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNKEVWOO
|
Income Annu-Ctl & Audit | Compaq | Evo D510 CMT | 6927CD641942 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNKIMLUO
|
Ret Svcs-Operations | Compaq | Deskpro | 6002CJN4K550 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLPNKIMMCS
|
Income Annuities | IBM | 26474PU | 6945CJN4K309 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNKYLWHI
|
Ret Svcs-New Business | Hewlett-Packard | HP d530 CMT(DC577AV) | 6030DYSZN771 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNLIEDWA
|
Ret Svcs-XXX/Non-Qual | Compaq | Evo D500 | W240KN8XA085 | [***] | [***] | not in outlook | |||||||
REDLPNLILSOU
|
Ret Svcs-XXX/Non-Qual | Compaq | Deskpro | 78KFXF5 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNLINDAH
|
Ret Svcs-Operations | Compaq | Deskpro | 78KZ7HR | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNLINMAC
|
Income Annu-New Business | Compaq | DSDT | W231JYFXA008 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNLINMCC
|
Ret Svcs-TSA | Compaq | Evo D510 CMT | 78MH7P8 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNLISAHE
|
Ret Xxxx-Xxx Xxxxxxxx | Xxxxxx | Xxx X000 | 0000XXXXX000 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNLISBA1
|
Ret Svcs-Operations | IBM | 26454EU | 78MH1N1 | [***] | [***] | DULUTH | |||||||
REDLPNLISYAM
|
Ret Svcs-TSA | Compaq | Deskpro EP/SB Series | 6924CD64A892 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNLOLESC
|
Ret Svcs-Operations | Compaq | Deskpro | 78CYHYB | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNLORENG
|
Income Annu-New Business | Compaq | DSDT | 6924CD64A840 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNLORSIM
|
Ret Svcs-Operations | Compaq | Deskpro | 6X19DYSZF11Z | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNLUIGAM
|
Ret Svcs-XXX/Non-Qual | Compaq | Deskpro EN Series | 6949CJN4N695 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLPNLUSGAB
|
Ret Svcs-New Business | Compaq | Deskpro | 6X1ADYSZ806N | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNLYDFLO
|
Income Annuities | Compaq | Evo D510 CMT | 6043DYSZC233 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLPNLYNMIL
|
Ret Svcs-XXX/Non-Qual | Compaq | Deskpro | U149DYSZB212 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNMACOOP
|
Ret Svcs-Operations | Compaq | Deskpro | 6015CW4PA207 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLPNMACORO
|
Ret Svcs-XXX/Non-Qual | Compaq | EVO | 6929CJN42131 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLPNMARCRO
|
Ret Svcs-TSA | Compaq | Evo D510 CMT | 78MH7A3 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNMATLAY
|
Ret Svcs-New Business | Compaq | Deskpro | 6922CD64A241 | [***] | [***] | not in outlook |
Confidential Information — For internal use only | Laptop & Desktop Inventory |
15
Table of Contents
Laptops &Desktops Inventory
Office / Branch | ||||||||||||||
Location (computer | Business | MFG Model (Name / | Comments | Comments | Comments | |||||||||
name) | (department name) | MFG Make | Number) | (serial number) | (user name) | (user ID) | Office/City | |||||||
REDLPNMELBUR
|
Ret Xxxx-XXX | Xxxxxx | Xxx X000 XXX | 00XXXX0 | [***] | [***] | XXXXXXX-XXXXX BLDG | |||||||
REDLPNMELLEW
|
Ret Svcs-XXX/Non-Qual | Compaq | Deskpro | 78FRKKN | [***] | [***] | not in outlook | |||||||
REDLPNMELLYN
|
Ret Svcs-Operations | Compaq | Deskpro | W240KN8XA110 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNMEOWOH
|
Ret Svcs-XXX/Non-Qual | Compaq | Deskpro | 6112DYSZ1530 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNMERPAR
|
Ret Svcs-XXX/Non-Qual | Compaq | Deskpro | 78MH7D5 | [***] | [***] | XXXXXXX-XXXXX BLDG | |||||||
REDLPNMICHSP
|
Income Annu-Cust Care | Compaq | Evo D510 CMT | 6X1ADYSZ806Z | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNMICTUT
|
Ret Svcs-XXX/Non-Qual | Compaq | EVO | 6X19DYSZF0XY | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNMIKBRO
|
Ret Svcs-Operations | Compaq | Deskpro | 78KZ9VG | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNMINORM
|
Ret Svcs-XXX/Non-Qual | Compaq | EVO | 78FNTHZ | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNMOHTAL
|
Ret Xxxx-Xxx Xxxxxxxx | Xxxxxx | Xxxxxxx | 0000XXXXX000 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNMONBEL
|
Ret Svcs-XXX/Non-Qual | Compaq | Evo D510 CMT | 6910BW85G293 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNNADSHI
|
Income Annuities | Compaq | Deskpro | 78FNTMB | [***] | [***] | XXXXXXX-XXXXX BLDG | |||||||
REDLPNNANMUL
|
Ret Xxxx-XXX | Xxxxxx | Xxx X000 XXX | 0000XX00X000 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNNANSCO
|
Ret Svcs-Operations | Compaq | Deskpro | 787BTYL | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNNATKUB
|
Ret Xxxx-Xxx Xxxxxxxx | Xxxxxx | Xxxxxxx | 0000XX000000 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNNOELAS
|
Income Annu-Cust Care | Compaq | Deskpro | 6851BW85D197 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNNOMMCN
|
Income Annuities | Compaq | XXXX | 0000XXXXX000 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNODICAP
|
Ret Svcs-Operations | Compaq | Deskpro EN Series | 6050DYSZH123 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNPATMCN
|
Ret Svcs-Operations | Compaq | Deskpro | [***] | [***] | XXXXXXX-XXXXXXX BLDG | ||||||||
REDLPNPATWON
|
Ret Svcs-Operations | Compaq | Deskpro | 78P7DX7 | [***] | [***] | XXXXXXX-XXXXX BLDG | |||||||
REDLPNPAUFUL
|
Ret Svcs-XXX/Non-Qual | Compaq | Deskpro | 6043DYSZA253 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNRACEDM
|
Income Annu-New Business | Compaq | DSDT | 6930CD640065 | [***] | [***] | not in outlook | |||||||
REDLPNRAMIWA
|
Ret Xxxx-Xxx Xxxxxxxx | Xxxxxx | Xxx X000 | X000XX0XX000 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNREBMIT
|
Ret Svcs-XXX/Non-Qual | Compaq | Deskpro | 78P7CV8 | [***] | [***] | not in outlook | |||||||
REDLPNRICBU1
|
Ops Mgmt-HO | IBM | 26476U8 | 6109DYSZU151 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLPNRICKUE
|
Income Annu-Cust Care | Compaq | Evo D510 CMT | 6X25JYFZN1L9 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNRICLAV
|
Ret Svcs-TSA | Compaq | Evo D510 CMT | [***] | [***] | XXXXXXX-LIFE | ||||||||
REDLPNROBAND
|
Ret Svcs-Operations | Compaq | Deskpro EN Series | 6050DYSZH094 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNROBDEM
|
Ret Xxxx-XXX | Xxxxxx | Xxxxxxx | 0000XXX0X000 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNRONBUC
|
Ret Xxxx-Xxx Xxxxxxxx | Xxxxxx | Xxx X000 | 0000XXXXX000 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNROSSIP
|
Ret Svcs-XXX/Non-Qual | Compaq | Deskpro | 78XBFR4 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNRSACT1
|
Ret Svcs-Operations | Compaq | Deskpro | W240KN8XA053 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNSALGLE
|
Life Insurance Marketing | Compaq | Deskpro | 78FRHTN | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNSAMWAR
|
Ret Svcs-Operations | Compaq | Deskpro | W232JYFXA007 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNSANHEN
|
Ops Mgmt-HO | IBM | 26474AU | 78KZ5TF | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNSANLIN
|
Ret Svcs-New Business | Compaq | EVO | 78FRMWP | [***] | [***] | not in outlook | |||||||
REDLPNSARPED
|
Income Annuities | Compaq | DSDT | 6926CD641629 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNSCOBAR
|
Ops Mgmt-HO | IBM | 26454EU | 6111DYSZM449 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNSELTEL
|
Ret Svcs-Operations | Compaq | Deskpro | [***] | [***] | XXXXXXX-LIFE | ||||||||
REDLPNSHARE1
|
Ret Svcs-New Business | Compaq | Evo D500 | 78VFPC3 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNSHEARI
|
Income Annuities | Compaq | Evo D510CMT | 6X19DYSZF10A | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNSHEIHO
|
Income Annu-New Business | Compaq | DSDT | 6X19DYSZF10A | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNSHIRBA
|
Ret Xxxx-Xxx Xxxxxxxx | Xxxxxx | Xxx X000 | 0000XX0XX000 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNSONDAV
|
Ret Xxxx-XXX | Xxxxxx | Xxx X000 XXX | X000XX0XX000 | [***] | [***] | not in outlook | |||||||
REDLPNSOPFON
|
Ret Svcs-Operations | Compaq | Deskpro | 6851BW85D181 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNSTETRE
|
Internal Wholesalers | Compaq | Deskpro | [***] | [***] | not in outlook | ||||||||
REDLPNSTEVYA
|
Ret Svcs-Operations | Compaq | Deskpro | W240KN8XA122 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNSUEYEA
|
Ret Svcs-Operations | Compaq | Deskpro | 6035DYSZQ539 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNSUSAVA
|
Ret Svcs-Operations | Compaq | Deskpro | 6048DYSZW765 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNTARSTE
|
Ret Svcs-XXX/Non-Qual | Compaq | Deskpro | 6X1ADYSZ80JP | [***] | [***] | not in outlook | |||||||
REDLPNTHOLYO
|
Ret Svcs-Operations | Compaq | Deskpro | 6X19DYSZC0JX | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNTIMCHA
|
Income Annu-Cust Care | Compaq | Deskpro EP/SB Series | 6005CJN4A011 | [***] | [***] | not in outlook | |||||||
REDLPNTMP733
|
Ret Xxxx-Xxx Xxxxxxxx | Xxxxxx | Xxxxxxx | 0000XXXXX000 | [***] | [***] | not in outlook | |||||||
REDLPNTODSMA
|
Income Annu-Cust Care | Compaq | Evo D510 CMT | 6X25JYFZE043 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNTOMBRO
|
Actu-Prod Xxx-Xxx Xxxx | XXX | 00000XX | W240KN8XA013 | [***] | [***] | not in outlook | |||||||
REDLPNTRAHIR
|
Ret Svcs-New Business | Compaq | Deskpro | 78FNLZA | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNTRIPOS
|
Ret Svcs-TSA | Compaq | Evo D510 CMT | 6928CD640263 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNTROAXO
|
Ret Svcs-Operations | Compaq | Deskpro | W240KN8XA029 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNTROAXO
|
Ret Svcs-Operations | Compaq | Deskpro | W240KN8XA008 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNTSA002
|
Ret Xxxx-XXX | Xxxxxx | XXXX | 0000XX000000 | [***] | [***] | not in outlook | |||||||
REDLPNVALGAR
|
Ret Svcs-New Business | Compaq | Evo D500 | 6840BW85J583 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNVALLEY
|
Ops Mgmt-HO | IBM | 264746U | W240KN8XA044 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNVASMON
|
Ret Svcs-Operations | Compaq | Deskpro | 6048DYSZW759 | [***] | [***] | XXXXXXX-LIFE |
Confidential Information — For internal use only | Laptop & Desktop Inventory |
16
Table of Contents
Laptops &Desktops Inventory
Office / Branch | ||||||||||||||
Location (computer | Business | MFG Model (Name / | Comments | Comments | Comments | |||||||||
name) | (department name) | MFG Make | Number) | (serial number) | (user name) | (user ID) | Office/City | |||||||
REDLPNVASMON
|
Ret Svcs-Operations | Compaq | Deskpro | 78P7CT3 | [***] | [***] | XXXXXX-SOUTH | |||||||
REDLPNWARWOO
|
Ops Mgmt-HO | Compaq | Evo D510 CMT | 78FNTKL | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNWILLAU
|
Ret Svcs-Operations | Compaq | Deskpro | 6051DYSZH653 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNYUKELL
|
Ret Svcs-TSA | Compaq | Deskpro | [***] | [***] | XXXXXXX-LIFE | ||||||||
REDLPNYUMKOJ
|
Ret Svcs-Operations | Compaq | Deskpro | 6112DYSZH289 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPNYVOPOR
|
Ret Svcs-Operations | Compaq | Deskpro EN Series | 78RKCF0 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPXMIKMUR
|
Symetra Quality Assurance | Compaq | Evo D500 | 78FNTRP | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLPXMIKMUR1
|
Symetra Quality Assurance | Compaq | XXXX | 0000XX0XX000 | [***] | [***] | not in outlook | |||||||
REDLRXBOBZO1
|
Core Systems & Services | Compaq | Evo D510 CMT | 6109DYSZQ987 | [***] | [***] | not in outlook | |||||||
REDLRXDAVHAX
|
Core Systems & Services | Compaq | Deskpro | 6112DYSZF321 | [***] | [***] | not in outlook | |||||||
REDLRXFRAPER
|
Core Systems & Services | Compaq | Deskpro | 6048DYSZA904 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLRXHELMZA
|
Core Systems & Services | Compaq | Deskpro | 6030DYSZN743 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLRXJONBIN
|
Core Systems & Services | Compaq | DSDT | W240KN8XA047 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLRXJUDFUN
|
Core Systems & Services | Compaq | Deskpro | W240KN8XA123 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLRXKASTAN
|
Core Systems & Services | IBM | 26474PU | 6X19DYSZF3SF | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLRXKEVDEK
|
Sales & Marketing Systems | IBM | 26474AU | 78FRMWN | [***] | [***] | not in outlook | |||||||
REDLRXLAB-02
|
Core Systems & Services | Compaq | Deskpro | W240KN8XA003 | [***] | [***] | not in outlook | |||||||
REDLRXLILWOO1
|
Core Systems & Services | Compaq | Deskpro EP/SB Series | 6948CJN4K838 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLRXLINDHI
|
Core Systems & Services | Compaq | Deskpro | 6103DYSZB549 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLRXTENROB
|
Core Systems & Services | Compaq | Deskpro | W240KN8XA096 | [***] | [***] | not in outlook | |||||||
REDLSMMEGMCG
|
Symetra Marketing | Compaq | Deskpro | 6851BW85D169 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLTDBLMBRG
|
Actu-Prod Dev-Ret Svcs | Compaq | Deskpro EN Series | 6X22JYFZE0Z1 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLTDCLSB20
|
Indiv-Admin-Accounting | Compaq | Deskpro | 6032DYSZA216 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLTDCLSB21
|
Individual-New Business-Issue | Compaq | Deskpro | [***] | [***] | XXXXXXX-XXXXXXX BLDG | ||||||||
REDLTDCLSB22
|
Individual-New Business-Issue | Compaq | Deskpro | 6048DYSZX255 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLTDCLSB23
|
Individual-New Business-Issue | Compaq | Deskpro | W240KN8XA061 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLTDCLSB24
|
Indiv-Admin-Accounting | Compaq | Deskpro | W240KN8XA125 | [***] | [***] | not in outlook | |||||||
REDLTDCLSB25
|
Indiv-Admin-Accounting | Compaq | Deskpro | 6928CD640151 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLTDCLSB26
|
Income Annu-Cust Care | Compaq | Deskpro | 6945CJN4L006 | [***] | [***] | not in outlook | |||||||
REDLTDCLSB27
|
Income Annu-Cust Care | Compaq | Deskpro | 6048DYSZW764 | [***] | [***] | not in outlook | |||||||
REDLTDCLSB28
|
Income Annu-Cust Care | Compaq | Deskpro | W240KN8XA115 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLTDCLSB29
|
Indiv-Admin-Accounting | Compaq | Deskpro | 6915CD64B151 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLTDCLSB30
|
Individual-New Business-Issue | Compaq | Deskpro | 78KZ2XA | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLTDCLSB31
|
Indiv-Admin-Accounting | Compaq | Deskpro | 6030DYSZN948 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLTDCLSBIN
|
Life Training-NW | Compaq | Deskpro | 6952CJN4K369 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLTDHELOJ1
|
Life Training-NW | SAFECO Insurance | W2K for Compaq Desktops v1.0 | 6011DT63E201 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLTDHELOJE
|
Life Training-NW | IBM | 26474AU | 6011DT63E197 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLTDLIBRY1
|
Individual-Policy Service-HO | Compaq | Deskpro | 6949CJN4N792 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDLTDLIBRY2
|
Sales Center-Call Center | Compaq | Deskpro | 6112DYSZZ741 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLTDLIBRY3
|
Individual-Claims | Compaq | Deskpro | 6849BW85A119 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLTDLIBRY4
|
Individual Client Svc & Claims | Compaq | Deskpro | 6902BW85A615 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLTDLINA01
|
Life Training-NW | Compaq | Deskpro | 6046DYSZC712 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLTDLINB01
|
Individual-New Business-Issue | Compaq | Deskpro | 6846BZL2A076 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLTDLINB20
|
Individual-New Business-Issue | Compaq | Deskpro | 6030DYSZN799 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLTDLINB21
|
Indiv-Issue | Compaq | Deskpro | 6X1ADYSZ80DB | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLTDLINB22
|
Indiv-Admin-Accounting | Compaq | Deskpro | 6048DYSZW764 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLTDLINB24
|
Individual-New Business-Issue | Compaq | Deskpro | 6043dysza163 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLTDLINB26
|
Individual-New Business-Issue | Compaq | Deskpro | 99G6LBP | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLTDLINB28
|
Indiv-Admin-Accounting | Compaq | Deskpro | 6048DYSZW772 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLTDLINB31
|
Indiv-Admin-Accounting | Compaq | Deskpro | 6108DYSZJ958 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLTDMARBAU
|
Life Training-NW | Compaq | Deskpro | W240KN8XA118 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLTDSARGRI
|
Life Training-NW | Compaq | Deskpro | 787BTNW | [***] | [***] | XXXXXXX-LIFE | |||||||
REDLTDTAMKEE
|
Life Training-NW | IBM | 26474MU | 6X19DYSZF0LE | [***] | [***] | XXXXXXX-LIFE | |||||||
REDMEDCARBIS
|
Medical | Compaq | Deskpro | 6110DYSZQ526 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDMEDCRASCH
|
Medical | Compaq | Evo D510 CMT | 6033DYSZK000 | [***] | [***] | XXXXXXX-XXXXXXX XXXX | |||||||
XXXXXXXXXXXX
|
Xxxxxxx | Xxxxxx | XXXX | 0X00XXXXX0X0 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDMEDREBSCH
|
Medical | Compaq | Evo D510 CMT | 78FRKLM | [***] | [***] | XXXXXXX-LIFE | |||||||
REDMFBRIDBU1
|
SIS Sales | IBM | 26474AU | 6X21JYFZT169 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDMFCGRECLA
|
Multi-Line Distribution | IBM | 26474EU | 78FRLNM | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDMFCJIMJAC
|
BD Sales-West-HO | IBM | 26474PU | 6950CJN4N220 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDMFCMICHAE
|
Mut Funds-Controllers-HO | Compaq | Deskpro | 6051DYSZH753 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDMFCREBCRI
|
Multi-Line Marketing | IBM | 264746U | 6930CD640006 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDMFCSTEMAN
|
BD — Admin | IBM | 26474PU | 6930CD640142 | [***] | [***] | XXXXXXX-LIFE |
Confidential Information — For internal use only | Laptop & Desktop Inventory |
17
Table of Contents
Laptops &Desktops Inventory
Office / Branch | ||||||||||||||
Location (computer | Business | MFG Model (Name / | Comments | Comments | Comments | |||||||||
name) | (department name) | MFG Make | Number) | (serial number) | (user name) | (user ID) | Office/City | |||||||
REDMFCWILLBR
|
BD Sales-East-Hrt | IBM | 264746U | 6930CD640090 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDMKTANDCAS
|
Annuities Marketing | Compaq | Evo D510 CMT | 78VFTT2 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDMKTJOEMCK
|
Grp Dist-Mkt/Sls-Sales-Sea | IBM | 26474PU | USW33300HF | [***] | [***] | XXXXXXX-LIFE | |||||||
REDMORALIEST
|
Mortgage Loan | Compaq | Deskpro | 6X1ADYSZ80J0 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDMORBILHIG
|
Mortgage Loan | Compaq | Deskpro EP/SB Series | 6949CJN4N814 | [***] | [***] | not in outlook | |||||||
REDMORCINBAN
|
Mortgage Loan | Compaq | Deskpro | 6112DYSZG578 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDMORDIADIC
|
Mortgage Loan | Compaq | Deskpro EP/SB Series | 6912CD64A180 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDMORJOAMAI
|
Mortgage Loan | Compaq | Deskpro | 6015CW4PA173 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDMORMJOHNS
|
Mortgage Loan | Compaq | Deskpro EP/SB Series | 6924CD64A732 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDMORRICMAN
|
Mortgage Loan | Compaq | Deskpro EP/SB Series | W240KN8XA084 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDMUTACCTEST
|
Mut Funds-Controllers-HO | Compaq | Deskpro | 6852BW85B540 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDMUTALLLAB
|
Mut Funds-Controllers-HO | Compaq | Deskpro | X040DYSZA596 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDMUTAMYARM
|
Mut Funds-Controllers-HO | Compaq | Deskpro | 6848BW85B776 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDMUTANNMAN
|
Mut Funds-Controllers-HO | Compaq | Xxxxxxx | 0000XXXXX000 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDMUTAPRCRA
|
Mut Funds-Controllers-HO | Compaq | Deskpro | 6846BW85B011 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDMUTBENLYX
|
Transfer Agent Admin | Compaq | Deskpro | 6847BW85D659 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDMUTBENROP
|
Mut Funds-Controllers-HO | Compaq | Deskpro EP/SB Series | 6949CJN4N487 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDMUTBONLUN
|
Mut Funds-Gen Mgmt | Compaq | Deskpro | 6906BW85B301 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDMUTBOYACK
|
Mut Funds-Controllers-HO | Compaq | Deskpro | 6044DYSZE628 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDMUTCARZAP
|
Mut Funds-Gen Mgmt | Compaq | Deskpro | 6849BW85A115 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDMUTCHUNNG
|
Sales & Marketing Systems | Compaq | DSDT | 6X1ADYSZ80B1 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDMUTDABAL3
|
Core Systems & Services | Compaq | Deskpro | 6847BW85D635 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDMUTDABALL
|
Core Systems & Services | IBM | 26474AU | 78FNTBT | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDMUTDAVEVA
|
Mut Funds-Controllers-HO | IBM | 26454EG | 557H06Y | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDMUTDAVLON
|
Mut Funds-Controllers-HO | IBM | 26474PU | 78KZ8WR | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDMUTDEBDAW
|
Sales & Marketing Systems | IBM | 26474AU | 78FNVCC | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDMUTDELALB
|
Mut Funds-Controllers-HO | Compaq | Deskpro | 6126DYSZA012 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDMUTDENEAR
|
Mut Funds-Controllers-HO | Compaq | Deskpro | 6105DYSZJ355 | [***] | [***] | XXXXXXX-XXXXXXX XXXX | |||||||
XXXXXXXXXXXX
|
Xxxxxx Xxx-Xxx Xxxxx | Xxxxxx | Xxxxxxx | 0000XX00X000 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDMUTGRETJ1
|
Transfer Agent Admin | Compaq | Evo D510 CMT | W239KN8XA043 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDMUTGRETJ1
|
Transfer Agent Admin | Compaq | Evo D510 CMT | W239KN8XA043 | [***] | [***] | XXXXXXX-XXXXXXX XXXX | |||||||
XXXXXXXXXXXX
|
Xxxx Xxx-Xxxxxxxxxxxx | Xxxxxx | Xxxxxxx | 0000XX00X000 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDMUTJENSOM1
|
Mut Funds-Controllers-HO | Compaq | Deskpro | 6125DYSZG408 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDMUTJOEBOW
|
Mut Funds-Controllers-HO | Compaq | Deskpro | 6X19DYSZC07B | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDMUTJOHHAA
|
Mut Funds-Controllers-HO | IBM | 26474AU | 78FNPZZ | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDMUTJUDJHA
|
Mut Funds-Controllers-HO | Compaq | Deskpro | 6043DYSZB832 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDMUTKATSTA
|
Mut Funds-Controllers-HO | Compaq | Deskpro | 6847BW85A573 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDMUTKELFI1
|
Transfer Agent Admin | Compaq | Evo D510 CMT | W239KN8XA042 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDMUTKIOSK2
|
Life Claims-NW | Compaq | Deskpro | 6911BW85A455 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDMUTKYLFUL
|
Mut Funds-Controllers-HO | Compaq | Deskpro | 6105DYSZJ371 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDMUTLINGOS
|
Market Dev-Mut Funds | IBM | 264746U | 78KBNT0 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDMUTLINKNI
|
Core Systems & Services | IBM | 264746U | 78CWRP3 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDMUTLINMAH
|
Mutual Funds — Intermed Svc | IBM | 264746U | 78KFNP4 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDMUTLISSUH
|
Mut Funds-Controllers-HO | Compaq | Deskpro | 6847BW85D692 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDMUTLORME1
|
Market Dev-Mut Funds | IBM | 26474AU | 78RKGP0 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDMUTMAMON1
|
Transfer Agent Admin | Compaq | Evo D510 CMT | W239KN8XA044 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDMUTMERABE
|
Mutual Funds — Intermed Svc | IBM | 26474AU | 78FNRPB | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDMUTMICZHA
|
Mut Funds-Controllers-HO | Compaq | DSDT | 6X1ADYSZ807G | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDMUTMIWHIT
|
Mut Funds-Controllers-HO | Compaq | Deskpro | 6847BW85C831 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDMUTPINGON
|
Mut Funds-Controllers-HO | Compaq | Deskpro | 6847BW85D701 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDMUTPRICING
|
Mut Funds-Controllers-HO | Compaq | Deskpro | 6847BW85D624 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDMUTPRICING1
|
Mut Funds-Controllers-HO | Compaq | Deskpro | 6847BW85A558 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDMUTRUSKOS
|
Mut Funds-Controllers-HO | Compaq | Deskpro | 6044DYSZQ734 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDMUTSCOOSW
|
Mut Funds-Controllers-HO | Compaq | Deskpro | 0000 xxxx a019 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDMUTSHARED
|
Mut Funds-Controllers-HO | Compaq | Xxxxxxx | 0000XXXXX000 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDMUTSHELW1
|
Transfer Agent Admin | Compaq | Evo D510 CMT | W239KN8XA041 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDMUTSTHAND
|
Mut Funds-Controllers-HO | Compaq | Deskpro EP/SB Series | 6014CW4PA440 | [***] | [***] | XXXXXXX-XXXXXXX XXXX | |||||||
XXXXXXXXXXXX
|
Xxxxxx Xxx-Xxx Xxxxx | XXX | 00000X0 | W240KN8XA020 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDMUTSUSSIM
|
Mut Funds-Controllers-HO | Compaq | Deskpro | 6040DYSZG683 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDMUTSUSWID
|
Core Systems & Services | IBM | 26474AU | 78FNTCD | [***] | [***] | XXXXXXX-XXXXXXX XXXX | |||||||
XXXXXXXXXXXX
|
Xxx Xxxxx-Xxxxxxxxxxx-XX | Xxxxxx | Xxxxxxx | 0000XX00X000 | [***] | [***] | XXXXXXX-XXXXXXX BLDG |
Confidential Information — For internal use only | Laptop & Desktop Inventory |
18
Table of Contents
Laptops &Desktops Inventory
Office / Branch | ||||||||||||||
Location (computer | Business | MFG Model (Name / | Comments | Comments | Comments | |||||||||
name) | (department name) | MFG Make | Number) | (serial number) | (user name) | (user ID) | Office/City | |||||||
REDMUTTEST02
|
Core Systems & Services | Compaq | Deskpro | 6847BW85C838 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDMUTTEST05
|
Mut Funds-Controllers-HO | Compaq | Deskpro | 6926CD641681 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDMUTTHAHOA
|
Mut Funds-Controllers-HO | Compaq | Deskpro | 6920CD64E780 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDMUTTHEKEL
|
Mut Funds-Controllers-HO | Compaq | Deskpro | 6850BW85B719 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDMUTWILLAU
|
Mut Funds-Controllers-HO | Compaq | Deskpro | 6950CJN4K605 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDNSDCHRFOX
|
Group Systems | IBM | 26474AU | 78VGBB6 | [***] | [***] | XXXXXXX-SHASTA BLDG | |||||||
REDNSDNOC1
|
Sales & Marketing Systems | Compaq | Xxxxxxx | 0000XXXXX000 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDPSSEXEC04
|
Agy Svcs-Ins Compliance | Compaq | DSDT | [***] | [***] | XXXXXXX-LIFE | ||||||||
REDRETANJPHI
|
Ret Svcs-Corporate | Compaq | DSDT | [***] | [***] | XXXXXXX-LIFE | ||||||||
REDRETCARBEL
|
Ret Svcs-Corporate | Compaq | DSDT | [***] | [***] | XXXXXXX-LIFE | ||||||||
REDRETCHRDOW
|
Ret Svcs-Corporate | Compaq | DSDT | [***] | [***] | XXXXXXX-LIFE | ||||||||
REDRETDIACHR
|
Ret Svcs-Corporate | Compaq | DSDT | [***] | [***] | XXXXXXX-LIFE | ||||||||
REDRETFELLEU
|
Ret Svcs-Corporate | Compaq | DSDT | [***] | [***] | XXXXXXX-LIFE | ||||||||
REDRETJEFBAI
|
Ret Svcs-Corporate | Compaq | DSDT | [***] | [***] | XXXXXXX-LIFE | ||||||||
REDRETJESWOO
|
Ret Svcs-Corporate | Compaq | DSDT | [***] | [***] | XXXXXXX-LIFE | ||||||||
REDRETJPEEDE
|
Ret Svcs-Corporate | Compaq | DSDT | [***] | [***] | XXXXXXX-LIFE | ||||||||
REDRETKATHAS
|
Ret Svcs-Corporate | Compaq | DSDT | [***] | [***] | XXXXXXX-LIFE | ||||||||
REDRETKONMCC
|
Ret Svcs-Corporate | Compaq | DSDT | [***] | [***] | XXXXXXX-LIFE | ||||||||
REDRETLOUSIC
|
Ret Svcs-Corporate | Compaq | DSDT | [***] | [***] | XXXXXXX-LIFE | ||||||||
REDRETLYDGUE
|
Ret Svcs-XXX/Non-Qual | Compaq | Deskpro | 6930CD640174 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDRETMAGCAS
|
Ret Svcs-Corporate | Compaq | DSDT | [***] | [***] | XXXXXXX-LIFE | ||||||||
REDRETMARPOR
|
Ret Svcs-Corporate | Compaq | Deskpro | 6851BW85C971 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDRETOLIKIL
|
Ret Svcs-Corporate | Compaq | DSDT | [***] | [***] | XXXXXXX-LIFE | ||||||||
REDRETROBFOL
|
Ops Mgmt-HO | IBM | 26474AU | 78VFWD6 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDRETSANFLY
|
Ret Svcs-Corporate | Compaq | DSDT | [***] | [***] | XXXXXXX-LIFE | ||||||||
REDSAMADREDW
|
Group Marketing | Compaq | Evo D510 CMT | W240KN8XA036 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDSAMADRWEA
|
Market Development | Compaq | Evo D510 CMT | W240KN8XA049 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDSAMALLYCL
|
Symetra Marketing | IBM | 26474PU | 78KZ9PA | [***] | [***] | XXXXXXX-LIFE | |||||||
REDSAMBRERAN
|
Multiline-Seattle Sls-NW-Spo | IBM | 264746U | 78KBVP8 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDSAMBROTIF1
|
Annuities Marketing | IBM | 264746U | 78KFZH0 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDSAMCARDRE
|
Marketing-Administration | Compaq | Evo D510 CMT | W240KN8XA026 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDSAMCHAWEB
|
Sales & Marketing Systems | IBM | 26474PU | 78KZ7PV | [***] | [***] | XXXXXXX-LIFE | |||||||
REDSAMCRARAH
|
Marketing-Administration | Compaq | Deskpro | 6109DYSZR010 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDSAMDANGAR
|
Market Development | Compaq | Deskpro EN Series | 6926CD641732 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDSAMDEBEAT
|
General Management — Life | Compaq | Deskpro | 6918CD64C955 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDSAMDENLYO
|
Emp Sponsored Prgms Mktg | Compaq | Deskpro EP/SB Series | 6004CJN4K067 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDSAMDIAOTH
|
Income Annuities Marketing | Compaq | Deskpro | 6846BW85A789 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDSAMEARGRO
|
Distribution Management | IBM | 26454EU | W240KN8XA111 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDSAMEARGRO
|
Distribution Management | IBM | 26454EU | 78AAMGY | [***] | [***] | XXXXXXX-LIFE | |||||||
REDSAMERIRYA
|
Marketing-Administration | Compaq | Deskpro | 6X19DYSZF0VW | [***] | [***] | XXXXXXX-LIFE | |||||||
REDSAMJEMILL
|
Market Development | Compaq | Deskpro | 6112DYSZ1531 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDSAMJIMSAN
|
BD — Admin | IBM | 26476U8 | 787BTPN | [***] | [***] | XXXXXXX-LIFE | |||||||
REDSAMJOHNDE
|
Market Development | Compaq | DSDT | [***] | [***] | XXXXXXX-LIFE | ||||||||
REDSAMJOHRO1
|
BD — Admin | IBM | 26476U8 | 787BTPR | [***] | [***] | XXXXXXX-LIFE | |||||||
REDSAMJULKNI
|
Market Development | IBM | TP-T21___ | [***] | [***] | XXXXXXX-LIFE | ||||||||
REDSAMKARMUN
|
Marketing Services | Compaq | Deskpro | 6910BW85G299 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDSAMKARSUS
|
Sales Center | Compaq | Evo D510 CMT | W240KN8XA131 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDSAMKATRIL
|
Marketing Services | Compaq | Deskpro | 6848BW85C389 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDSAMKATTYO
|
Marketing Services | Compaq | Evo D510 CMT | W240KN8XA002 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDSAMKEVWIL
|
Marketing Services | Compaq | Evo D510 CMT | W240KN8XA031 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDSAMKIMBNE
|
Group Marketing | Compaq | Evo D510 CMT | 6928CD640243 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDSAMKIMQUI
|
Marketing-Administration | Compaq | Evo D510 CMT | W238KN8XA212 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDSAMKIMWAL
|
Marketing-Administration | Compaq | Evo D510 CMT | W243KN8XA007 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDSAMKRILEA
|
Marketing-Administration | IBM | 26474AU | 78FKWZK | [***] | [***] | XXXXXXX-LIFE | |||||||
REDSAMLAUCHA
|
Marketing-Administration | Compaq | Deskpro | 6129DYSZA513 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDSAMLERBRA
|
Marketing Services | IBM | 26474AU | 78FNTBK | [***] | [***] | XXXXXXX-LIFE | |||||||
XXXXXXXXXXXX
|
Xxxxxx Xxx-Xxx Xxxxx | Xxxxxx | XXXX | 0000XXXXX000 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDSAMLIZWIL
|
Market Development | IBM | 26458PU | 78WHBT3 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDSAMMAROLS
|
Market Development | IBM | 26454EU | 78TAFN3 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDSAMMATHOU
|
Life Insurance Marketing | IBM | 26454EU | 78TDKK4 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDSAMPHIWIN
|
Symetra Marketing | IBM | 264746U | 78CWTZ1 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDSAMROBWAC
|
Life Insurance Marketing | Compaq | Evo D510 CMT | W240KN8XA034 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDSAMSARBAL
|
Marketing-Administration | Compaq | EVO | W232JYFXA002 | [***] | [***] | XXXXXXX-LIFE |
Confidential Information — For internal use only | Laptop & Desktop Inventory |
19
Table of Contents
Laptops &Desktops Inventory
Office / Branch | ||||||||||||||
Location (computer | Business | MFG Model (Name / | Comments | Comments | Comments | |||||||||
name) | (department name) | MFG Make | Number) | (serial number) | (user name) | (user ID) | Office/City | |||||||
REDSAMSHRICK
|
Marketing Services | Compaq | Evo D510 CMT | W304KN8XA009 | [***] | [***] | XXXXXXX-LIFE | |||||||
XXXXXXXXXXXX
|
Xxxxxx Xxxxxxxxxxx | Xxxxxx | Xxxxxxx | 0000XX00X000 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDSISALAWYN
|
SIS Operations | Compaq | DSDT | [***] | [***] | XXXXXXX-XXXXXXX BLDG | ||||||||
REDSISANDHOW
|
SIS Sales | IBM | 26474PU | 78KZ4RP | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDSISBONUS1
|
Core Systems & Services | Compaq | Deskpro | 6847BW85A557 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDSISBRSTAS
|
SIS Sales | Compaq | Deskpro | 6910BW85A787 | [***] | [***] | XXXXXXX-XXXXXXX XXXX | |||||||
XXXXXXXXXXXX
|
XXX-Xxxxxxxxxx | Xxxxxx | Xxxxxxx | 0000XX00X000 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDSISDAVACH
|
SIS Sales | IBM | 26474PU | 78KZ4MH | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDSISDAVICA
|
SIS Sales | Compaq | Deskpro | 6911BW85A459 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDSISDERICC
|
SIS Operations | Compaq | Deskpro | 6926cd640117 | [***] | [***] | XXXXXXX-XXXXXXX XXXX | |||||||
XXXXXXXXXXXX
|
XXX-Xxxxxxxxxx | Xxxxxx | Xxxxxxx | 0000XXX0X000 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDSISJESTO1
|
SIS-Compliance | Compaq | Deskpro | 6934CD640174 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDSISJOASAL
|
SIS Operations | Compaq | Deskpro | 6105DYSZA435 | [***] | [***] | XXXXXXX-XXXXXXX XXXX | |||||||
XXXXXXXXXXXX
|
XXX-Xxxxxxxxxx | Xxxxxx | Xxxxxxx | 0000XX00X000 | [***] | [***] | XXXXXXX-XXXXXXX XXXX | |||||||
XXXXXXXXXXXX
|
XXX Xxxxxxxxxx | Xxxxxx | Xxxxxxx | 0000XX00X000 | [***] | [***] | XXXXXXX-XXXXXXX XXXX | |||||||
XXXXXXXXXXXX
|
XXX Xxxxxxxxxx | Xxxxxx | Xxxxxxx | 0000XXX0X000 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDSISMELLIS
|
SIS Operations | Compaq | Deskpro | 6847BW85C717 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDSISMELSEG
|
SIS Operations | Compaq | Deskpro | 6847BW85D451 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDSISMONAEL
|
SIS Sales | IBM | 26474PU | 78KZ4PR | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDSISNEDSHA
|
SIS Operations | IBM | 26474MU | W240KN8XA126 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDSISNOEYIM
|
SIS-Compliance | Compaq | Deskpro | 6847BW85D757 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDSISPCTEST
|
Sales & Marketing Systems | Compaq | Deskpro | 6043DYSZA203 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDSISROYTIB
|
SIS Sales | Compaq | Deskpro | 6847BW85D704 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDSISSARYAT
|
SIS Operations | Compaq | Deskpro EP/SB Series | 6945CJN4K412 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDSISSCANPC
|
SIS Operations | Compaq | Deskpro | 6847BW85C722 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDSISTEMP02
|
SIS Operations | Compaq | Deskpro | 6927CD640447 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDSRVCRCOHO
|
Life Training-NW | Compaq | Xxxxxxx | 0000XXXXX000 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDSUNSTUD09
|
Marketing-Administration | Compaq | Deskpro | 6931CD640307 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDSUNSTUD12
|
Human Resources | Compaq | Compaq Deskpro | 6122DYSZH018 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDSYSPAMWEB
|
Sales & Marketing Systems | Compaq | Deskpro | 6926CD640333 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
REDTNDCONLEE
|
Life Training-NW | Compaq | Deskpro | 6042DYSZB567 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDTNDFABLOK
|
Life Training-NW | Compaq | Deskpro EP/SB Series | 6014CW4PA382 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDVANJENKNA
|
Retirement Services Systems | Compaq | DSDT | 6X1ADYSZ808F | [***] | [***] | XXXXXXX-LIFE | |||||||
REDVANWILCHO
|
Retirement Services Systems | Compaq | DSDT | 6X1ADYSZ80A9 | [***] | [***] | XXXXXXX-LIFE | |||||||
REDWINRISK01
|
Individual Systems | Compaq | Deskpro | 6906BW85F149 | [***] | [***] | XXXXXXX-XXXX | |||||||
XXXX000000
|
Policy Issue/Compliance | IBM | 627550U | 5576M6B | [***] | [***] | not in outlook | |||||||
SPOLIFRBYERS
|
Sales & Marketing Systems | IBM | 26474AU | 78FNVBP | [***] | [***] | SPOKANE | |||||||
SWRLGRALIGOR
|
Group-Underwriting-Hrt | Compaq | Deskpro EP/SB Series | 6946CJN4L975 | [***] | [***] | SOUTH WINDSOR | |||||||
SWRLGRANNBOL
|
Group-Pol & UW Svcs-Hrt | Compaq | Deskpro EP/SB Series | 6949CJN4M848 | [***] | [***] | not in outlook | |||||||
SWRLGRBOBCAM
|
Group Sales-NE-Boston | IBM | 26474AU | 78FNRVG | [***] | [***] | SOUTH WINDSOR | |||||||
SWRLGRCHRGAL
|
Group-Underwriting-Hrt | Compaq | Deskpro EP/SB Series | 6946CJN4K834 | [***] | [***] | SOUTH WINDSOR | |||||||
SWRLGRDACONN
|
Group-Underwriting-Hrt | IBM | 26474AU | 78FNPMB | [***] | [***] | SOUTH WINDSOR | |||||||
SWRLGRENIGIA
|
Group-Pol & UW Svcs-Hrt | Compaq | Deskpro EP/SB Series | 6011DT63E179 | [***] | [***] | SOUTH WINDSOR | |||||||
SWRLGRFRACAR
|
Group-Underwriting-Hrt | IBM | 26474AU | 78FNPVZ | [***] | [***] | SOUTH WINDSOR | |||||||
SWRLGRJANZIS
|
Group-Underwriting-Hrt | Compaq | Deskpro EP/SB Series | 6014DFXBA339 | [***] | [***] | SOUTH WINDSOR | |||||||
SWRLGRJESILV
|
Group-Pol & UW Svcs-Hrt | Compaq | Deskpro EP/SB Series | 6011DT63E871 | [***] | [***] | SOUTH WINDSOR | |||||||
SWRLGRJESSYM
|
Group-Pol & UW Svcs-Hrt | Compaq | Deskpro | 6849BW85B169 | [***] | [***] | SOUTH WINDSOR | |||||||
SWRLGRJOESHA
|
Group-Underwriting-Hrt | Compaq | Deskpro EP/SB Series | 6011DT63F096 | [***] | [***] | SOUTH WINDSOR | |||||||
SWRLGRKARPIN
|
Group-Underwriting-Hrt | Compaq | Deskpro | 6051DYSZJ506 | [***] | [***] | SOUTH WINDSOR | |||||||
SWRLGRKERROB
|
Group Sales-NE-Boston | Compaq | Deskpro EP/SB Series | 6946CJN4L296 | [***] | [***] | SOUTH WINDSOR | |||||||
SWRLGRKRIANT
|
Group-Pol & UW Svcs-Hrt | Compaq | Deskpro EP/SB Series | 6011DT63E171 | [***] | [***] | SOUTH WINDSOR | |||||||
SWRLGRLORICH
|
Group-Underwriting-Hrt | Compaq | Deskpro EP/SB Series | 6946CJN4K813 | [***] | [***] | SOUTH WINDSOR | |||||||
SWRLGRMACHRI
|
Group-Pol & UW Svcs-Hrt | Compaq | Deskpro EP/SB Series | 6946CJN4L602 | [***] | [***] | SOUTH WINDSOR | |||||||
SWRLGRMARNOW
|
Group-Underwriting-Hrt | Compaq | Deskpro | 6050DYSZG140 | [***] | [***] | SOUTH WINDSOR | |||||||
SWRLGRMICSAB
|
Group-Underwriting-Hrt | Compaq | Deskpro | 6050DYSZG127 | [***] | [***] | SOUTH WINDSOR | |||||||
SWRLGRMICTHE
|
Group-Underwriting-Hrt | Compaq | Deskpro EP/SB Series | 6011DT63E251 | [***] | [***] | SOUTH WINDSOR | |||||||
SWRLGRNANCSA
|
Group-Underwriting-Hrt | Compaq | Deskpro EP/SB Series | 6941CJN4L536 | [***] | [***] | SOUTH WINDSOR | |||||||
SWRLGRPAULEC
|
Group-Underwriting-Hrt | Compaq | Deskpro EP/SB Series | 6011DT63E261 | [***] | [***] | SOUTH WINDSOR | |||||||
SWRLGRREBKRA
|
Group Sales-NE-Boston | Compaq | Deskpro | 6109DYSZT159 | [***] | [***] | SOUTH WINDSOR | |||||||
SWRLGRRICBAL
|
Group-Underwriting-Hrt | Compaq | Deskpro EP/SB Series | 6946CJN4K828 | [***] | [***] | SOUTH WINDSOR | |||||||
SWRLGRSANHUN
|
Group-Pol & UW Svcs-Hrt | Compaq | Deskpro EP/SB Series | 6946CJN4L892 | [***] | [***] | SOUTH WINDSOR | |||||||
SWRLGRSCHED1
|
Group Systems | Compaq | Deskpro | 6849BW85B163 | [***] | [***] | SOUTH WINDSOR | |||||||
SWRLGRSTEPHI
|
Group-Underwriting-Hrt | Compaq | Deskpro | 6846BW85A526 | [***] | [***] | SOUTH WINDSOR |
Confidential Information — For internal use only | Laptop & Desktop Inventory |
20
Table of Contents
Laptops &Desktops Inventory
Office / Branch | ||||||||||||||
Location (computer | Business | MFG Model (Name / | Comments | Comments | Comments | |||||||||
name) | (department name) | MFG Make | Number) | (serial number) | (user name) | (user ID) | Office/City | |||||||
SWRLGRSTJOHN
|
Group-Pol & UW Svcs-Hrt | Compaq | Deskpro | 6043DYSZA998 | [***] | [***] | SOUTH WINDSOR | |||||||
SWRLGRSUSPEE
|
Group-Underwriting-Hrt | Compaq | Deskpro EP/SB Series | 6011DT63E226 | [***] | [***] | SOUTH WINDSOR | |||||||
SWRLGRVANSH2
|
Group Systems | IBM | 26476U8 | 787BVDW | [***] | [***] | SOUTH WINDSOR | |||||||
SWRLGRWILDAL
|
Group-Underwriting-Hrt | Compaq | Deskpro EP/SB Series | 6948CJN4N503 | [***] | [***] | SOUTH WINDSOR | |||||||
WILLGRACHMED
|
Group-Management | IBM | 26454EU | 78HLAV3 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
WILLGRANNACK
|
Group Systems | Compaq | Deskpro | 6915CD64A492 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
WILLGRANNVER
|
Group-Pol & UW Svcs | Compaq | Deskpro EP/SB Series | 6944CJN4K488 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
WILLGRANUFER
|
Actu-Prod Dev-Group | Compaq | Deskpro | 6X19DYSZF0YA | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
WILLGRAPROBR
|
Group-Accounting Services | Compaq | Deskpro EP/SB Series | 6944CJN4K585 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
WILLGRBARHUG
|
Life Claims-NW | Compaq | Deskpro EP/SB Series | 6949CJN4M328 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
WILLGRBARKEL
|
Case Management-Rainier | Compaq | Deskpro EP/SB Series | 6944CJN4K512 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
WILLGRBETHUD
|
Group-Accounting Services | Compaq | Deskpro EP/SB Series | 6949CJN4N327 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
WILLGRBETPAL
|
Group-Accounting Services | Compaq | Deskpro | 6851BW85C638 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
WILLGRBILCLE
|
Group-Accounting Services | IBM | 26474AU | 78XBCZ3 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
WILLGRBRUMEY
|
Policy Issue/Compliance | Compaq | Deskpro EP/SB Series | 6944CJN4K678 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
WILLGRCANGIR
|
Policy Issue/Compliance | Compaq | Deskpro | 6853BW85B077 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
WILLGRCARBUR
|
Actu-Prod Dev-Group | IBM | 26474PU | 78MH7F7 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
WILLGRCARCIE
|
Group-Underwriting | Compaq | Deskpro EP/SB Series | 6011DT63G203 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
WILLGRCLAHEA
|
Actu-Prod Dev-Group | Compaq | Deskpro | 6X19DYSZF0NN | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
WILLGRCONKWO
|
Policy Issue/Compliance | Compaq | Deskpro | 6915CD64A406 | [***] | [***] | XXXXXXX-XXXXXXX XXXX | |||||||
XXXXXXXXXXXX
|
Xxxxx-Xxxxxxxxxxxx | Xxxxxx | Xxxxxxx | 0000XX00X000 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
WILLGRDANPRA
|
Policy Issue/Compliance | Compaq | Deskpro EP/SB Series | 6944CJN4K501 | [***] | [***] | XXXXXXX-XXXXXXX BLDG | |||||||
WILLGRDANSHI
|
Group-Underwriting | Compaq | Deskpro | 6848BW85B801 | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILLGRDAVBAS
|
Group-Underwriting | Compaq | Deskpro | 6927CD640166 | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILLGRDAWATK
|
Group Systems | Compaq | Deskpro | 6X19DYSZF14B | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILLGRDEASTI
|
Group-Accounting Services | Compaq | Deskpro EP/SB Series | 6949CJN4N489 | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILLGRDEBABE
|
Group-Underwriting | Compaq | Deskpro | 6851BW85B929 | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILLGRDEBBUC
|
Group Distribution | IBM | 264746U | 78KBKW3 | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILLGRDEBOWA
|
Case Management-Rainier | Compaq | DSDT | 6X1ADYSZ80HF | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILLGRDEBTRO
|
Group-Accounting Services | Compaq | Deskpro EP/SB Series | 6941CJN4L394 | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILLGRDENWAR
|
Group-Underwriting | Compaq | Deskpro EP/SB Series | 6945CJN4M615 | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILLGRDIAHOR
|
Life Claims-NW | Compaq | Deskpro | 6915CD64C523 | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILLGRDIAREE
|
Life Claims-NW | Compaq | Deskpro | 6915CD64C335 | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILLGRDIARHU
|
Case Management-Rainier | Compaq | Deskpro | 6915CD64A569 | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILLGRDIMILL
|
Group-Accounting Services | Compaq | Deskpro | 6851BW85C634 | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILLGRFILMAR
|
Group-Admin | Compaq | Deskpro | 6847BW85C669 | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILLGRGAISAN
|
Group-Underwriting | IBM | 264746U | 78KBKR5 | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILLGRGAYSTI
|
Case Management-Rainier | COMPAQ | DSDT | [***] | [***] | REDMOND-RAINIER BLDG | ||||||||
WILLGRGINADA
|
Group-Management | Compaq | Deskpro EP/SB Series | 6938CJN40493 | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILLGRGRACFU
|
Group-Underwriting | Compaq | Deskpro | 6906BW85C066 | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILLGRGREPRE
|
Case Management-Rainier | Compaq | Deskpro EP/SB Series | 6949CJN4M237 | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILLGRHALCAR
|
Group-Pol & UW Svcs | Compaq | Deskpro | 6915CD64C673 | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILLGRHEAMCC
|
Group-Pol & UW Svcs | Compaq | Deskpro | 6915CD64C716 | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILLGRHELECO
|
Group-Pol & UW Svcs | Compaq | Deskpro | 6915CD64C607 | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILLGRJACOLD
|
Actu-Prod Dev-Group | Compaq | Deskpro | 6X19DYSZC03X | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILLGRJACPAI
|
Life Claims-NW | Compaq | Deskpro | 6915CD64C273 | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILLGRJANNSC
|
Group-Audit | IBM | 26474AU | 78VGBH0 | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILLGRJANPUR
|
Policy Issue/Compliance | Compaq | Deskpro EP/SB Series | 6944CJN4K679 | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILLGRJAYYAN
|
Group-Pol & UW Svcs | Compaq | Deskpro | 6X19DYSZF0ZZ | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILLGRJEFBAT
|
Policy Issue/Compliance | Compaq | Deskpro EP/SB Series | 6949CJN4N195 | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILLGRJEFFIN
|
Group-Audit | IBM | 26474AU | 78FNPKN | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILLGRJEFSCA
|
Group-Underwriting | Compaq | Deskpro | 6848BW85D965 | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILLGRJENEHA
|
Case Management-Rainier | IBM | 26474EU | 78Z2T58 | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILLGRJESSBA
|
Life Claims-NW | Compaq | Deskpro | 6915CD64B454 | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILLGRJILMCC
|
Actu-Prod Dev-Group | Compaq | Deskpro | 6X19DYSZF0VS | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILLGRJOAKLI
|
Case Management-Rainier | Compaq | Deskpro EP/SB Series | 6015CW4PA210 | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILLGRJOANHA
|
Group-Accounting Services | Compaq | Deskpro | 6851BW85B930 | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILLGRJOEWYR
|
Group-Management | IBM | 26474AU | 78FNTPL | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILLGRJOHRHU
|
Life Claims-NW | Compaq | Deskpro EP/SB Series | 6015CW4PA212 | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILLGRJOYJUZ
|
Clms-Group Life WC-Rainier | Compaq | Deskpro EP/SB Series | 6941CJN4K835 | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILLGRJUDYHA
|
Group-Financial Reporting | Compaq | Deskpro EP/SB Series | 6949CJN4N493 | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILLGRJULSIE
|
Case Management-Rainier | Compaq | Deskpro EP/SB Series | 6949CJN4M158 | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILLGRKARSAQ
|
Group-Underwriting | Compaq | Deskpro | 6914CD64A822 | [***] | [***] | REDMOND-RAINIER BLDG |
Confidential Information — For internal use only | Laptop & Desktop Inventory |
21
Table of Contents
Laptops &Desktops Inventory
Office / Branch | ||||||||||||||
Location (computer | Business | MFG Model (Name / | Comments | Comments | Comments | |||||||||
name) | (department name) | MFG Make | Number) | (serial number) | (user name) | (user ID) | Office/City | |||||||
WILLGRKATCOU
|
Case Management-Rainier | Compaq | Deskpro EP/SB Series | 6005CJN4A091 | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILLGRKENLAC
|
Group-Underwriting | Compaq | Deskpro EP/SB Series | 6949CJN4N501 | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILLGRLILWIL
|
Case Management-Rainier | Compaq | Deskpro | 6915CD64A913 | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILLGRLISFOL
|
Life Claims-NW | Compaq | Deskpro EP/SB Series | 6941CJN4K711 | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILLGRLOBLAC
|
Group-Pol & UW Svcs | Compaq | Deskpro EP/SB Series | 6950CJN4K557 | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILLGRLORTHO
|
Group-Audit | IBM | 26474AU | 78FNTWV | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILLGRLOUMEN
|
Actu-Prod Dev-Group | Compaq | Deskpro | 6X19DYSZF0RD | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILLGRMARBAC
|
Group-Pol & UW Svcs | Compaq | Deskpro EP/SB Series | 6944CJN4K487 | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILLGRMARCWR
|
Operations Management | IBM | 26474AU | 78FNTLY | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILLGRMARFAY
|
Group-Financial Reporting | Compaq | Deskpro EP/SB Series | 6949CJN4N483 | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILLGRMARLUC
|
Group-Admin | Compaq | Deskpro | 6853BW85A986 | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILLGRMARSHI
|
Group-Pol & UW Svcs | Compaq | Deskpro EP/SB Series | 6950CJN4L094 | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILLGRMEIWON
|
Group-Admin | Compaq | Deskpro | 6851BW85B747 | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILLGRMELSMI
|
Group-Operations | Compaq | Deskpro | 6851BW85B755 | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILLGRMINDHA
|
Group-Accounting Services | Compaq | Deskpro | 6915CD64A474 | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILLGRNANTAY
|
Life Claims-NW | Compaq | Deskpro | 6915CD64A477 | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILLGRNICHWA
|
Group-Pol & UW Svcs | Compaq | Deskpro EP/SB Series | 6949CJN4M478 | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILLGRPAMALL
|
Group-Pol & UW Svcs | IBM | 264746U | 78KBVT4 | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILLGRPAUDOW
|
Clms-Group Life WC-Rainier | Compaq | Deskpro EP/SB Series | 6941CJN4L557 | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILLGRPHILBE
|
Group-Underwriting | Compaq | Deskpro | 6915CD64C331 | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILLGRRAEOKE
|
Policy Issue/Compliance | Compaq | Deskpro EP/SB Series | 6944CJN4K507 | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILLGRRAYBYR
|
Clms-Group Life WC-Rainier | Compaq | Deskpro EP/SB Series | 6949CJN4L148 | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILLGRROBKIL
|
Actu-Prod Dev-Group | Compaq | Evo D500 | 6X24JYFZ8061 | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILLGRROGEYU
|
Group-Accounting Services | Compaq | Deskpro EP/SB Series | 6949CJN4L864 | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILLGRRUTHOL
|
Clms-Group Life WC-Rainier | Compaq | Deskpro EN Series | 6915CD64A619 | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILLGRRUYBAR
|
Group-Financial Reporting | Compaq | Deskpro | 6125DYSZG433 | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILLGRSCOTAY
|
Group-Management | IBM | 26474AU | 78FNTWP | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILLGRSHACAV
|
Group-Pol & UW Svcs | Compaq | Deskpro | 6915CD64C677 | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILLGRSHARED
|
Life Claims-NW | Compaq | Deskpro | 6915cd64a484 | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILLGRSUSAMA
|
Group-Pol & UW Svcs | Compaq | Deskpro | 6915CD64A621 | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILLGRSUSGOE
|
Group Systems | Compaq | Deskpro EN Series | 6915CD64C639 | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILLGRSUSTHO
|
Case Management-Rainier | Compaq | Deskpro EP/SB Series | 6949CJN4N409 | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILLGRTESMAT
|
Group-Accounting Services | Compaq | Deskpro | 6848BW85B772 | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILLGRTHOSER
|
Policy Issue/Compliance | Compaq | Deskpro EP/SB Series | 6949CJN4N442 | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILLGRTRABAG
|
Clms-Group Life WC-Rainier | Compaq | Deskpro EN Series | 6915CD64C757 | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILLGRUSHCHO
|
Clms-Group Life WC-Rainier | Compaq | Deskpro EP/SB Series | 6011DT63G163 | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILLGRVANELL
|
Group-Accounting Services | Compaq | Deskpro | 6915CD64A479 | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILLGX24X7PC
|
Group Systems | Compaq | Deskpro EP/SB Series | 6945CJN4M645 | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILLGXBRIATK
|
Income Annuities Systems | Compaq | Deskpro | 6X19DYSZF3SR | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILLGXDARAND
|
Group Systems | Compaq | Deskpro | 6X19DYSZC06A | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILLGXDAVMCC
|
Group Systems | IBM | 26474AU | 78FNTLG | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILLGXDERNEP
|
Symetra Quality Assurance | Compaq | Deskpro | 6847BW85E494 | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILLGXJIMKUD
|
Group Systems | Compaq | Deskpro | 6X19DYSZC0BM | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILLGXJOEBRI
|
Group Systems | Compaq | Deskpro | 6X19DYSZL2ZD | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILLGXMIKETH
|
Group Systems | Compaq | Deskpro | 6851BW85B748 | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILLGXWILLHA
|
Group Systems | Compaq | Deskpro | 6X18DYSZX02R | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILMUTFRASUY
|
Sales & Marketing Systems | IBM | 26474AU | 78FNPVB | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILMUTLINKNI
|
Core Systems & Services | Compaq | DSDT | 6X1ADYSZ80AB | [***] | [***] | REDMOND-RAINIER BLDG | |||||||
WILMUTSCAN01
|
Mut Funds-Acct Svcs-HO | Compaq | Deskpro EN Series | 6926CD641665 | [***] | [***] | REDMOND-RAINIER BLDG |
Confidential Information — For internal use only | Laptop & Desktop Inventory |
22
Table of Contents
Excess PC Inventory
assetSerialNumber | assetType | assetMake | assetModel | assetMonitorSize | assetLI | assetStatus | ||||||||||||
632CB02EA057 |
Monitor | Compaq | V70 | 17 | Yes | Available | ||||||||||||
6918CD64H842 |
Desktop PC | Compaq | 450 | 0 | Yes | Available to Symetra | ||||||||||||
6851BW85B969 |
Desktop PC | Compaq | 350 | 0 | Yes | Available to Symetra | ||||||||||||
6851BW85C199 |
Desktop PC | Compaq | 350 | 0 | Yes | Available to Symetra | ||||||||||||
6851BW85C292 |
Desktop PC | Compaq | 350 | 0 | Yes | Available to Symetra | ||||||||||||
6851BW85D179 |
Desktop PC | Compaq | 350 | 0 | Yes | Available to Symetra | ||||||||||||
6907BW85A919 |
Desktop PC | Compaq | 350 | 0 | Yes | Available to Symetra | ||||||||||||
6907BW85C966 |
Desktop PC | Compaq | 350 | 0 | Yes | Available to Symetra | ||||||||||||
6907BW85D045 |
Desktop PC | Compaq | 350 | 0 | Yes | Available to Symetra | ||||||||||||
6910BW85A929 |
Desktop PC | Compaq | 350 | 0 | Yes | Available to Symetra | ||||||||||||
6910BW85G351 |
Desktop PC | Compaq | 350 | 0 | Yes | Available to Symetra | ||||||||||||
6911BW85A673 |
Desktop PC | Compaq | 350 | 0 | Yes | Available to Symetra | ||||||||||||
6918CD64A716 |
Desktop PC | Compaq | 450 | 0 | Yes | Available to Symetra | ||||||||||||
6928CD640146 |
Desktop PC | Compaq | 450 | 0 | Yes | Available to Symetra | ||||||||||||
6949CJN4N828 |
Desktop PC | Compaq | 500 | 0 | Yes | Available to Symetra | ||||||||||||
6918CD64D568 |
Desktop PC | Compaq | 450 | 0 | Yes | Available to Symetra | ||||||||||||
6918CD64D841 |
Desktop PC | Compaq | 450 | 0 | Yes | Available to Symetra | ||||||||||||
6927CD642385 |
Desktop PC | Compaq | 450 | 0 | Yes | Available to Symetra | ||||||||||||
6926CD640910 |
Desktop PC | Compaq | 450 | 0 | Yes | Available to Symetra | ||||||||||||
6923CD64B049 |
Desktop PC | Compaq | 450 | 0 | Yes | Available to Symetra | ||||||||||||
6922CD64A127 |
Desktop PC | Compaq | 450 | 0 | Yes | Available to Symetra | ||||||||||||
6918CD64J058 |
Desktop PC | Compaq | 450 | 0 | Yes | Available to Symetra | ||||||||||||
6850BW85B387 |
Desktop PC | Compaq | 350 | 0 | Yes | Available to Symetra | ||||||||||||
6012DT63D552 |
Desktop PC | Compaq | 500 | 0 | Yes | Available to Symetra | ||||||||||||
6851BW85B666 |
Desktop PC | Compaq | 350 | 0 | Yes | Available to Symetra | ||||||||||||
6105DYSZH784 |
Desktop PC | Compaq | 733 | 0 | Yes | Available to Symetra |
23
Table of Contents
Excess PC Inventory
assetSerialNumber | assetType | assetMake | assetModel | assetMonitorSize | assetLI | assetStatus | ||||||||||||
6032DYSZA278 |
Desktop PC | Compaq | 733 | 0 | Yes | Available to Symetra | ||||||||||||
6840BW85K278 |
Desktop PC | Compaq | 350 | 0 | Yes | Available to Symetra | ||||||||||||
6840BZL2K909 |
Desktop PC | Compaq | 400 | 0 | Yes | Available to Symetra | ||||||||||||
6010DT63A023 |
Desktop PC | Compaq | 500 | 0 | Yes | Available to Symetra | ||||||||||||
6847BW85D875 |
Desktop PC | Compaq | 350 | 0 | Yes | Available to Symetra | ||||||||||||
6850BW85A977 |
Desktop PC | Compaq | 350 | 0 | Yes | Available to Symetra | ||||||||||||
6848BW85F660 |
Desktop PC | Compaq | 350 | 0 | Yes | Available to Symetra | ||||||||||||
6848BW85E752 |
Desktop PC | Compaq | 350 | 0 | Yes | Available to Symetra | ||||||||||||
6848BW85E522 |
Desktop PC | Compaq | 350 | 0 | Yes | Available to Symetra | ||||||||||||
6848BW85B874 |
Desktop PC | Compaq | 350 | 0 | Yes | Available to Symetra | ||||||||||||
6847BW85D703 |
Desktop PC | Compaq | 350 | 0 | Yes | Available to Symetra | ||||||||||||
6847BW85D691 |
Desktop PC | Compaq | 350 | 0 | Yes | Available to Symetra | ||||||||||||
6847BW85C678 |
Desktop PC | Compaq | 350 | 0 | Yes | Available to Symetra | ||||||||||||
6846BW85A435 |
Desktop PC | Compaq | 350 | 0 | Yes | Available to Symetra | ||||||||||||
6840CD64L314 |
Desktop PC | Compaq | 350 | 0 | Yes | Available to Symetra | ||||||||||||
6848BW85D631 |
Desktop PC | Compaq | 350 | 0 | Yes | Available to Symetra | ||||||||||||
l |
Desktop PC | Compaq | 1 | 0 | Yes | Available to Symetra | ||||||||||||
6929CD640444 |
Desktop PC | Compaq | 450 | 0 | Yes | Available to Symetra | ||||||||||||
6918BW85E315 |
Desktop PC | Compaq | 350 | 0 | Yes | Available to Symetra | ||||||||||||
6949CJN4N439 |
Desktop PC | Compaq | 500 | 0 | Yes | Available to Symetra | ||||||||||||
01-39974 |
LAN Printer | IBM | Network Printer 17 | 0 | Yes | Available to Symetra | ||||||||||||
78-FNPTA |
Laptop | IBM | T21 Thinkpad | 0 | Yes | Available to Symetra | ||||||||||||
929CF03TB528 |
Monitor | Compaq | V700 | 17 | Yes | Available to Symetra | ||||||||||||
930CF03TB113 |
Monitor | Compaq | V700 | 17 | Yes | Available to Symetra | ||||||||||||
652CB02EB088 |
Monitor | Compaq | V70 | 17 | Yes | Available to Symetra | ||||||||||||
650CB03EA486 |
Monitor | Compaq | V70 | 17 | Yes | Available to Symetra |
24
Table of Contents
Excess PC Inventory
assetSerialNumber | assetType | assetMake | assetModel | assetMonitorSize | assetLI | assetStatus | ||||||||||
634CB02EC199 |
Monitor | Compaq | V70 | 17 | Yes | Available to Symetra | ||||||||||
821CF03DB444 |
Monitor | Compaq | V75 | 17 | Yes | Available to Symetra | ||||||||||
33482035 |
Monitor | Nanao | F2-17EX | 17 | Yes | Available to Symetra | ||||||||||
646CB03EC295 |
Monitor | Compaq | V70 | 17 | Yes | Available to Symetra | ||||||||||
729CB03ED013 |
Monitor | Compaq | V70 | 17 | Yes | Available to Symetra | ||||||||||
738CB03EE687 |
Monitor | Compaq | V70 | 17 | Yes | Available to Symetra | ||||||||||
736CB03EG930 |
Monitor | Compaq | V70 | 17 | Yes | Available to Symetra | ||||||||||
736CB03EG483 |
Monitor | Compaq | V70 | 17 | Yes | Available to Symetra | ||||||||||
736CB03EG475 |
Monitor | Compaq | V70 | 17 | Yes | Available to Symetra | ||||||||||
729CB03ED109 |
Monitor | Compaq | V70 | 17 | Yes | Available to Symetra | ||||||||||
B4191113-USM |
Monitor | Nanao | F2-17EX | 17 | Yes | Available to Symetra | ||||||||||
726CB03EC645 |
Monitor | Compaq | V70 | 17 | Yes | Available to Symetra | ||||||||||
721CB03EA458 |
Monitor | Compaq | V70 | 17 | Yes | Available to Symetra | ||||||||||
713CB03EF664 |
Monitor | Compaq | V70 | 17 | Yes | Available to Symetra | ||||||||||
6Z17042LA |
Monitor | NEC | FE750 | 17 | Yes | Available to Symetra | ||||||||||
729CB03ED958 |
Monitor | Compaq | V70 | 17 | Yes | Available to Symetra | ||||||||||
850CF03DC441 |
Monitor | Compaq | V75 | 17 | Yes | Available to Symetra | ||||||||||
743GB02AC190 |
Monitor | Compaq | V75 | 17 | Yes | Available to Symetra | ||||||||||
8003156 |
Monitor | 17 | Yes | Available to Symetra | ||||||||||||
745CB03EN195 |
Monitor | Compaq | V70 | 17 | Yes | Available to Symetra | ||||||||||
745CB03EF591 |
Monitor | Compaq | V70 | 17 | Yes | Available to Symetra | ||||||||||
8137383 |
Monitor | 0 | Yes | Available to Symetra | ||||||||||||
6902BZL2A122 |
Desktop PC | Compaq | 400 | 0 | Yes | Retroxboxed | ||||||||||
78RVTA5 |
Laptop PC | IBM | 600X Thinkpad | 0 | Yes | Retroxboxed | ||||||||||
6947BW85A063 |
Desktop PC | Compaq | 350 | 0 | Yes | Unknown | ||||||||||
6934CD640174 |
Desktop PC | Compaq | 450 | 0 | Yes | Unknown | ||||||||||
6004CJN4K070 |
Desktop PC | Compaq | 500 | 0 | Yes | Unknown | ||||||||||
6851BW85A752 |
Desktop PC | Compaq | 350 | 0 | Yes | Unknown | ||||||||||
6847BW85C681 |
Desktop PC | Compaq | 350 | 0 | Yes | Unknown |
25
Table of Contents
Excess PC Inventory
assetSerialNumber | assetType | assetMake | assetModel | assetMonitorSize | assetLI | assetStatus | ||||||||||
Type 2647-46U S/N
78-KBZH1 09/00 |
Laptop PC | IBM | T20 Thinkpad | 0 | Yes | Unknown | ||||||||||
934CF03TA903 |
Monitor | Compaq | V700 | 17 | Yes | Unknown | ||||||||||
847cf03dc601 |
Monitor | Compaq | V70 | 17 | Yes | Unknown | ||||||||||
743BG02AC190 |
Monitor | Compaq | V75 | 17 | Yes | Unknown | ||||||||||
G8E010761 |
Monitor | Cornerstone | 17 | Yes | Unknown | |||||||||||
708CB03EE986 |
Monitor | Compaq | V70 | 17 | Yes | Unknown | ||||||||||
8920003XD |
Monitor | NEC | MultiSynch 900+ | 19 | Yes | Unknown | ||||||||||
851CF03D115 |
Monitor | Compaq | V70 | 17 | Yes | Unknown | ||||||||||
830CF03DO752 |
Monitor | Compaq | V75 | 17 | Yes | Unknown |
26
Table of Contents
Printer inventary
Firmware | ||||||||||||||||||
Queue | Location | Office/City | Group | Print Server | Model | Date | New IP Address | Serial Number | ||||||||||
OLYHRX01
|
1Q5W |
Olympic/Redmond | Transition Team | psmrdcpr03 | HP LJ 1200 | [***] | CNC4062405 | |||||||||||
OLYINV11
|
3E8SW |
Olympic/Redmond | psmrdcpr04 | HP Color IJ 2000C | [***] | disconnected | ||||||||||||
OLYLAA01
|
3Q8S |
Olympic/Redmond | psmrdcpr01 | HP LaserJet 4000 | 9/2/97 | [***] | USEF051569 | |||||||||||
OLYLAA03
|
3P5N |
Olympic/Redmond | psmrdcpr01 | HP LaserJet 2200 | 1/5/99 | [***] | USBGJ14590 | |||||||||||
OLYLAA04
|
3P5NE |
Olympic/Redmond | psmrdcpr01 | HP LaserJet 4 | 8/20/93 | [***] | JPH020733 | |||||||||||
OLYLAA05
|
3N5E |
Olympic/Redmond | psmrdcpr01 | HP LaserJet 5 | 12/30/98 | [***] | USCC013591 | |||||||||||
OLYLAA07
|
3M11NW |
Olympic/Redmond | psmrdcpr01 | HP LaserJet 4P | 3/94 | [***] | USCB154020 | |||||||||||
OLYLAA08
|
2Q13NE |
Olympic/Redmond | psmrdcpr01 | HP LaserJet 4 Plus | [***] | USFB236134 | ||||||||||||
OLYLAA09
|
2Q11E |
Olympic/Redmond | psmrdcpr01 | HP LaserJet 8150 | 8/30/00 | [***] | USBD014722 | |||||||||||
OLYLAA12
|
3D8SW |
Olympic/Redmond | psmrdcpr01 | HP LaserJet 4000T | 9/2/97 | [***] | USNC025655 | |||||||||||
OLYLAA13
|
3P5E |
Olympic/Redmond | psmrdcpr01 | HP LaserJet 4050 | 12/30/98 | [***] | USCC013591 | |||||||||||
OLYLAA14
|
3N12SE |
Olympic/Redmond | psmrdcpr01 | HP LaserJet IIID | 7/90 | [***] | HJ07435 | |||||||||||
OLYLAA16
|
3N12SE |
Olympic/Redmond | psmrdcpr01 | HP LaserJet 5 | 12/96 | [***] | USKB110253 | |||||||||||
OLYLAA17
|
3P7NW |
Olympic/Redmond | psmrdcpr04 | IBM Ntwrk Prntr 17 | [***] | 01-39957 | ||||||||||||
OLYLAX01
|
3Q8NE |
Olympic/Redmond | psmrdcpr04 | Braille Prtr 2500C | [***] | |||||||||||||
OLYLCN01
|
2N15NW |
Olympic/Redmond | psmrdcpr01 | HP LaserJet 8150 | [***] | JPBLL15574 | ||||||||||||
OLYLCN02
|
2N15NW |
Olympic/Redmond | psmrdcpr01 | HP LaserJet 8150 | 8/30/2000 | [***] | USBE010635 | |||||||||||
OLYLCN03
|
2Q15NE |
Olympic/Redmond | psmrdcpr01 | HP LaserJet 5si | 12/20/96 | [***] | USDK152777 | |||||||||||
OLYLCN04
|
2Q15S |
Olympic/Redmond | psmrdcpr04 | IBM Ntwrk Prntr 24 | [***] | Moved or missing | ||||||||||||
OLYLCN05
|
1P15SE |
Olympic/Redmond | psmrdcpr04 | IBM Ntwrk Prntr17 | [***] | 01-48426 | ||||||||||||
OLYLCN06
|
2Q14SE |
Olympic/Redmond | psmrdcpr04 | HP Deskjet 2500C | [***] | SG9BU130VN | ||||||||||||
OLYLDC02
|
1Q15E |
Olympic/Redmond | psmrdcpr01 | HP LaserJet 4050 | [***] | USBB206767 | ||||||||||||
OLYLDD01
|
3J5NW |
Olympic/Redmond | psmrdcpr01 | HP LaserJet 4000 | 3/11/98 | [***] | USMB208839 | |||||||||||
OLYLEG01
|
3 | Olympic/Redmond | psmrdcpr03 | HP LaserJet 4200 | [***] | USBNL14685 | ||||||||||||
OLYLIN22
|
2M5N |
Olympic/Redmond | psmrdcpr01 | HP LaserJet 4+ | [***] | JPFL001915 | ||||||||||||
OLYLIN27
|
2E7N |
Olympic/Redmond | psmrdcpr01 | HP LaserJet 4050T | 10/30/99 | [***] | USCC169494 | |||||||||||
OLYLIN30
|
3E8S |
Olympic/Redmond | psmrdcpr04 | HP DeskJet 840C | [***] | MX08O1W081KV | ||||||||||||
OLYLIN31
|
2C8E |
Olympic/Redmond | psmrdcpr01 | HP LaserJet 2100 | 1/5/99 | [***] | USGZ046540 | |||||||||||
OLYLIN33
|
2G8SW |
Olympic/Redmond | psmrdcpr01 | HP LaserJet 4050T | 1/27/1999 | [***] | USCC017859 | |||||||||||
OLYLIN35
|
2E7S |
Olympic/Redmond | psmrdcpr01 | HP LaserJet 4050 | 10/30/1999 | [***] | USBD003735 | |||||||||||
OLYLIN36
|
2E5NW |
Olympic/Redmond | psmrdcpr01 | HP LaserJet 4100 | 12/6/2000 | [***] | USBND06513 | |||||||||||
OLYLIX01
|
2P6S |
Olympic/Redmond | psmrdcpr01 | HP LaserJet 4Si | Aug-93 | [***] | USCB191204 | |||||||||||
OLYLMD01
|
2L5 |
Olympic/Redmond | psmrdcpr01 | HP Laserjet 4p | 12/25/95 | [***] | S4601LD76F7 | |||||||||||
OLYLMK01
|
2E5NW |
Olympic/Redmond | psmrdcpr04 | HP DeskJet 895C | [***] | MY97I1904NFB |
27
Table of Contents
Printer inventary
Firmware | ||||||||||||||||
Queue | Location | Office/City | Group | Print Server | Model | Date | New IP Address | Serial Number | ||||||||
OLYLMK09
|
3B8W | Olympic/Redmond | psmrdcpr01 | HP Color LJ 4500 | 7/20/98 | [***] | JPCD015547 | |||||||||
OLYLMK10
|
3E5SW | Olympic/Redmond | psmrdcpr04 | HP DJ 895C | [***] | |||||||||||
OLYLMK11
|
3M8N | Olympic/Redmond | psmrdcpr01 | HP LaserJet 4050 | 10/30/99 | [***] | USBH012786 | |||||||||
OLYLML06
|
3E7W | Olympic/Redmond | psmrdcpr01 | HP Color LJ 4500 | 7/20/98 | [***] | JPCD008021 | |||||||||
OLYLML07
|
3E6E | Olympic/Redmond | psmrdcpr01 | HP LaserJet 4050T | 3/9/99 | [***] | USQL026305 | |||||||||
OLYLMX02
|
3G5NW | Olympic/Redmond | psmrdcpr01 | HP Laserjet 8000 | 3/18/98 | [***] | USCB002625 | |||||||||
OLYLPN01
|
3Q8S | Olympic/Redmond | psmrdcpr01 | HP LaserJet 4050 | 9/2/97 | [***] | USCC024738 | |||||||||
OLYLPN02
|
2Q11NE | Olympic/Redmond | psmrdcpr01 | HP LaserJet 4si | [***] | USGB536050 | ||||||||||
OLYLPN03
|
3P10SE | Olympic/Redmond | psmrdcpr01 | HP LaserJet 4si | 8/20/93 | [***] | USFB357569 | |||||||||
OLYLPN04
|
3M15NE | Olympic/Redmond | psmrdcpr01 | HP LaserJet 4si | 8/20/93 | [***] | USFB357372 | |||||||||
OLYLPN06
|
3Q6NE | Olympic/Redmond | psmrdcpr04 | Braille Printer | [***] | BP29811-111 | ||||||||||
OLYLPN09
|
2Q13NE | Olympic/Redmond | psmrdcpr01 | HP LaserJet 5si | 4/1/96 | [***] | AAXXYY9999 | |||||||||
OLYLPN10
|
3M15NE | Olympic/Redmond | psmrdcpr04 | HP DeskJet 1600C | 11/5/96 | [***] | USB8901815 | |||||||||
OLYLPN12
|
3K7 | Olympic/Redmond | psmrdcpr04 | HP Color IJ 1600C | [***] | USB7712439 | ||||||||||
OLYLPN13
|
2Q8N | Olympic/Redmond | psmrdcpr01 | HP LaserJet 4050T | 10/30/99 | [***] | USCF005105 | |||||||||
OLYLPN14
|
3M8N | Olympic/Redmond | psmrdcpr01 | HP LaserJet 4050 | 10/30/99 | [***] | USBH012616 | |||||||||
OLYLPN15
|
3M14 | Olympic/Redmond | Mutual funds | psmrdcpr04 | IBM InfoPrint 32 | [***] | C390H3566 | |||||||||
OLYLPN16
|
3P10NW | Olympic/Redmond | psmrdcpr04 | IBM Ntwrk Prntr 17 | [***] | 01-09799 | ||||||||||
OLYLPN17
|
3K7 | Olympic/Redmond | psmrdcpr04 | HP Color DJ 840c | 3/7/00 | [***] | MX0371W0ZK | |||||||||
OLYLPN18
|
3Q11 | Olympic/Redmond | psmrdcpr04 | Canon IR 3300 | [***] | MPH36172 | ||||||||||
OLYLSR05
|
1M15W | Olympic/Redmond | psmrdcpr01 | HP LaserJet 4000 | 9/2/97 | [***] | USNC032481 | |||||||||
OLYLSR07
|
2 ClsrmB | Olympic/Redmond | psmrdcpr01 | HP LaserJet 5 | [***] | USKC276524 | ||||||||||
OLYLSR09
|
1M15W | Olympic/Redmond | psmrdcpr04 | HP DeskJet 895C | [***] | MX88QSS1GJ | ||||||||||
OLYLSR10
|
1M15W | Olympic/Redmond | psmrdcpr04 | DJ 750C Plotter | [***] | ESA9242672 | ||||||||||
OLYLTD01
|
2M13SW | Olympic/Redmond | psmrdcpr01 | HP Laserjet 5 | 12/25/1995 | [***] | S4601LF4JGG | |||||||||
OLYLTD02
|
2 Lbry Mid | Olympic/Redmond | psmrdcpr01 | HP LJ 4000 PCL 6 | 9/2/1997 | [***] | USEF052384 | |||||||||
OLYLTP01
|
1P15N | Olympic/Redmond | psmrdcpr01 | HP LaserJet 4si | [***] | USCB191732 | ||||||||||
OLYLTS02
|
2Q11E | Olympic/Redmond | psmrdcpr04 | IBM Ntwrk Prntr 17 | [***] | 01-17581 | ||||||||||
OLYSYS02
|
1Q14N | Olympic/Redmond | psmrdcpr01 | HP LaserJet 4000 | 11/4/97 | [***] | USEF097314 | |||||||||
OLYSYS03
|
1M15S | Olympic/Redmond | psmrdcpr01 | HP LJ 4200DTN | 10/11/02 | [***] | USBNM17762 | |||||||||
OLYTRTM01
|
1Q8W | Olympic/Redmond | Transition Team | psmrdcpr03 | HP LJ 2100 | 1/5/1999 | [***] | USGH195380 | ||||||||
RAIACT01
|
02-B15-34 | Rainier/Redmond | GrpAct | psmrdcpr01 | HP lj 4050 | 9/2/1997 | [***] | USMB018325 | ||||||||
RAIACT02
|
02-B15-34 | Rainier/Redmond | Actuary | psmrdcpr01 | HP lj 4050 | 10/30/1999 | [***] | USQX128743 | ||||||||
RAIADM01
|
Rainier/Redmond | Grp Admin | psmrdcpr03 | HP LJ 2100 | 5/1/1999 | [***] | USCD059684 |
28
Table of Contents
Printer inventary
Firmware | ||||||||||||||||||||
Queue | Location | Office/City | Group | Print Server | Model | Date | New IP Address | Serial Number | ||||||||||||
RAIAGE01
|
01-C16-18 | Rainier/Redmond | Agency services | psmrdcpr01 | 5si | 12/20/1996 | [***] | USDK028895 | ||||||||||||
RAIAUD01
|
02-E15-34 | Rainier/Redmond | Audit | psmrdcpr01 | HP lj 4050 | 1/27/1999 | [***] | USBC028393 | ||||||||||||
RAIBEN01
|
02-G15-30 | Rainier/Redmond | Exs Lss/ Benefits | psmrdcpr01 | HP lj 4P | Mar-94 | [***] | JPFF023367 | ||||||||||||
RAIBEN02
|
Rainier/Redmond | Exs Lss/ Benefits | psmrdcpr01 | HP 4100 pcl 6 | 9/7/2001 | [***] | USLNH01108 | |||||||||||||
RAIBEN04
|
02-D13-35 | Rainier/Redmond | Exs Lss/ Benefits | psmrdcpr02 | hp lj 4050 pcl | 1/17/2002 | [***] | USLND16996 | ||||||||||||
RAIISS02
|
02-C12-10 | Rainier/Redmond | Iss&Comliance | psmrdcpr02 | HP LJ 4si | 3/9/1999 | [***] | USBB157355 | ||||||||||||
RAIISS03
|
02-F15-19 | Rainier/Redmond | Iss&Comliance | psmrdcpr02 | HP LJ 4100 pcl 6 | 5/24/2001 | [***] | USJNH02387 | ||||||||||||
RAIISS04
|
02-F16-03 | Rainier/Redmond | Iss&Comliance | psmrdcpr02 | HP LJ 5si pcl 5e | 12/20/1996 | [***] | USDK012870 | ||||||||||||
RAIISS05
|
02-F15-03 | Rainier/Redmond | Iss&Comliance | psmrdcpr02 | HP LJ 5si | 12/20/1996 | [***] | USDK012900 | ||||||||||||
RAIISS06
|
02-F16-03 | Rainier/Redmond | Iss&Comliance | psmrdcpr02 | HP LJ 8000 pcl 5e | 9/10/1999 | [***] | USHJ023108 | ||||||||||||
RAIISS07
|
02-F15-03 | Rainier/Redmond | Iss&Comliance | psmrdcpr02 | HP LJ 9000hns | 7/18/2003 | [***] | JPBLP03851 | ||||||||||||
RAIMAR01
|
02-E13-20 | Rainier/Redmond | Achiel’s 2nd prtr | psmrdcpr04 | HP 2500 c | [***] | SG1818304D | |||||||||||||
RAIMOR01
|
01-D16-15 | Rainier/Redmond | Mortgage Loan | psmrdcpr01 | HP 4si | 6/1/1994 | [***] | USHB724775 | ||||||||||||
RAIMUT01
|
Rainier/Redmond | Mutual funds | psmrdcpr02 | HP 4 plus | 10/11/2002 | [***] | CNBX415669 | |||||||||||||
RAIMUT02
|
Rainier/Redmond | Mutual funds | psmrdcpr02 | HP LJ 5si | 2/3/1998 | [***] | USCC020129 | |||||||||||||
RAIMUT03
|
01-E13-20 | Rainier/Redmond | Mutual funds | psmrdcpr02 | HP LJ 8000 pcl 6 | 9/10/1999 | [***] | USGJ022028 | ||||||||||||
RAIMUT04
|
Rainier/Redmond | Mutual funds | psmrdcpr02 | HP LJ 5SI | 12/20/1996 | [***] | USDK143049 | |||||||||||||
RAIMUT05
|
01-F14-27 | Rainier/Redmond | Mutual funds | psmrdcpr02 | HP LJ 8000 | 10/12/1998 | [***] | USDD024065 | ||||||||||||
RAIMUT06
|
Rainier/Redmond | Mutual funds | psmrdcpr02 | HP lj 4050 pcl | 3/9/1999 | [***] | USBB294789 | |||||||||||||
RAIMUT07
|
01-G14-23 | Rainier/Redmond | Mutual funds | psmrdcpr02 | HP LJ 2200 pcl 6 | 11/20/2000 | [***] | USBGJ28405 | ||||||||||||
RAIMUT08
|
01-F14-27 | Rainier/Redmond | Mutual funds | psmrdcpr02 | HP LJ 8150 pcl 6 | 5/26/2001 | [***] | JPBLL13077 | ||||||||||||
RAIMUT09
|
Rainier/Redmond | Mutual Funds | psmrdcpr02 | HP LJ 2100 | 1/5/1999 | [***] | USGZ316917 | |||||||||||||
RAIMUT10
|
Rainier/Redmond | Mutual funds | psmrdcpr02 | HP LJ 4050 | 10/30/1999 | [***] | USBD041303 | |||||||||||||
RAIOFF01
|
Rainier/Redmond | psmrdcpr01 | HP LJ 5si | 12/20/1996 | [***] | USBK142417 | ||||||||||||||
RAIOFF03
|
Rainier/Redmond | psmrdcpr01 | HP LJ 5si | 12/20/1996 | [***] | USBK136084 | ||||||||||||||
RAISIS01
|
Rainier/Redmond | SIS | psmrdcpr01 | HP LJ 4si | 3/5/1999 | [***] | USDG039243 | |||||||||||||
RAISIS02
|
Rainier/Redmond | SIS | psmrdcpr01 | HP LJ 8000 pcl 6 | 3/18/1998 | [***] | USBB031279 | |||||||||||||
RAISIS03
|
Rainier/Redmond | SIS | psmrdcpr01 | HP lj 4500 Color | 7/20/1998 | [***] | JPHAB11712 | |||||||||||||
RAISYS01
|
Rainier/Redmond | Group Sys #1 | psmrdcpr01 | HP lj 4050 pcl 6 | 3/9/1999 | [***] | USBC033547 | |||||||||||||
RAISYS02
|
Rainier/Redmond | Group Sys #2 | psmrdcpr01 | HP LJ 4 | Nov-93 | [***] | JPBH052219 | |||||||||||||
Total HQ | 98 | [***] | ||||||||||||||||||
SDGroupLife
|
SCR/San Diego | Group Life | ftvlgrsdprt1 | HP LJ 4200 pcl 6 | [***] | CNBX500042 | ||||||||||||||
Lexmark Optra E312
|
SCR/San Diego | Group Life | ftvlgrtraelb | Lexmark Optra E312 | [***] | 3102400 | ||||||||||||||
HP DJ 882C
|
SCR/San Diego | Group Life | ftvlgrsuelee | HP DJ 882C | [***] | CN94S1M126 |
29
Table of Contents
Printer inventary
Firmware | ||||||||||||||||
Queue | Location | Office/City | Group | Print Server | Model | Date | New IP Address | Serial Number | ||||||||
HP DJ 950C
|
SCR/San Diego | Group Life | ftvlgrrobren | HP DJ 950C | [***] | MY05I1FOYP | ||||||||||
HP LJ 1200 PCL 6
|
SCR/San Diego | Group Life | ftvlgrrobrot2 | HP LJ 1200 PCL 6 | [***] | CNBRF68690 | ||||||||||
Canon BJC-250
|
SCR/San Diego | Group Life | alvlgrkatvil | Canon BJC-250 | [***] | ENT26782 | ||||||||||
HP LJ 4000 PCL
|
SCR/San Diego | Group Life | ftvlgrcorwem | HP LJ 4000 PCL | [***] | USMB03548 | ||||||||||
HP LaserJet 4
|
SCR/San Diego | Group Life | HP LJ 4 | JPBG073150 | ||||||||||||
Lexmark Optra E312
|
SCR/San Diego | Group Life | Lexmark Optra E312 | 1059182 | ||||||||||||
HP DJ 880C
|
SCR/Aliso Viejo | Group Life | ftvlmllouber | HP DJ 880C | MY92D16268 | |||||||||||
HP DJ 880C
|
SCR/Aliso Viejo | Group Life | ftvlmlpetcam | HP DJ 880C | MY93I160HX | |||||||||||
HP DJ 710C
|
SCR/Aliso Viejo | Group Life | ftvlmltuypha | HP DJ 710C | MY93D151WB | |||||||||||
CHILCO01
|
10SE | Hoffman Estates/IL | Group | psmchifs01 | HP LJ 5si | 7/11/1995 | [***] | USBD039098 | ||||||||
CHIATS01
|
10SE | Hoffman Estates/IL | Group | psmchifs01 | HP LJ5 | 1/15/1996 | [***] | USKC156933 | ||||||||
SHAWEA
|
Hoffman Estates | Group Life | LaserJet 1100 | USFG009823 | ||||||||||||
CHRHIG
|
Hoffman Estates | Group Sales | LaserJet 2100 | USCD020502 | ||||||||||||
DAVDIE
|
Hoffman Estates | Group Sales | DeskJet 840 | MY06R1C0P7 | ||||||||||||
CINLIPRINT1
|
Bethel Park | None/Shared PC CINLIFPRINT1 |
HP LaserJet 4Si | None | ||||||||||||
BOSLRM01
|
Boston | None/Shared PC CINLIFPRINT1 |
HP LaserJet 4 Plus | None | ||||||||||||
CINPRN14
|
Cincinnati | PSMCINFS01 | HP LaserJet 4050 | [***] | USBB043263 | |||||||||||
CONLIF01
|
Conshohocken | None/Shared PC CINLIFPRINT1 |
HP LaserJet 4 Plus | None | ||||||||||||
SWRLIF01
|
South Windsor | PSMHARFS01 | HP LaserJet 5 | [***] | ||||||||||||
SWRLIF02
|
South Windsor | PSMHARFS01 | HP LaserJet 4000 | [***] | ||||||||||||
SWRLIF03
|
South Windsor | PSMHARFS01 | HP LaserJet 4 Plus | [***] | ||||||||||||
SWRLIF05
|
South Windsor | PSMHARFS01 | IBM Network Printer 17 | [***] | ||||||||||||
SWRLIF06
|
South Windsor | PSMHARFS01 | HP LaserJet 4 | [***] | ||||||||||||
CLALIF01
|
Clairmont/Atlanta | SRMS (Safeco Risk Mgmt Svcs) |
psmatlpr01 | HP LJ 4100 | 20010907 01.019.1 | [***] | USJNH28928 | |||||||||
ATLELC01
|
Duluth/Atlanta | EXCESS LOSS CLAIMS | psmatlpr01 | HP LJ 4 Plus | [***] | USFC122734 | ||||||||||
ATLELC02
|
Duluth/Atlanta | EXCESS LOSS CLAIMS | psmatlpr01 | HP LJ 4 Plus | [***] | USFC294990 | ||||||||||
MAIPRN01
|
Miami/Florida | Symetra IT Group Printer |
psmmiafs01 | HP LaserJet 4 | [***] | 11-CWKH8 | ||||||||||
MAIPRN02
|
Miami/Florida | Symetra Claims Grp Printer |
psmmiafs01 | Lexmark Optra T616 | [***] | 41-Y3897 | ||||||||||
MAIPRN03
|
Miami/Florida | Symetra Underwriting Grp Printer |
psmmiafs01 | HP LaserJet IIID | [***] | 124646 | ||||||||||
MAIPRN04
|
Miami/Florida | Symetra Mkt Sales Grp |
psmmiafs01 | Lexmark Optra T616 | [***] | 41-Y3893 | ||||||||||
MAIRPN05
|
Miami/Florida | Symetra U/W Mkt. Grp Printer | psmmiafs01 | Lexmark Optra T616 | [***] | 41-Y3896 | ||||||||||
MAIRPN06
|
BROKEN | Miami/Florida | Symetra BROKEN PRINTER |
psmmiafs01 | LaserJet 8150 PCL6 | [***] | JPBLM47667 | |||||||||
MAIPRN07
|
Miami/Florida | Symetra Case Mgmt Printer |
psmmiafs01 | Lexmark Optra T616 | [***] | 41-AB039 | ||||||||||
MAIPRN08
|
Miami/Florida | L & I Marketing/Promotion |
psmmiafs01 | Color Laserjet 4600PCL 6 | [***] | JPAKF11007 |
30
Table of Contents
Printer inventary
Firmware | ||||||||||||||||||
Queue | Location | Office/City | Group | Print Server | Model | Date | New IP Address | Serial Number | ||||||||||
KCXLIF01
|
cube 269 | Overland Park | Life | PSMSTOFS01 | HP LaserJet 4600N | JPRGD40484 | ||||||||||||
Terry Rayoum | St. Louis | Life | Deskjet 720c | Not in use. | ||||||||||||||
N/A
|
N/A | NCR / PH | MARKETING | N/A | Deskjet710C | 7/9/1998 | N/A | MY879191HT | ||||||||||
N/A
|
N/A | Portland | HP Laserjet 4 | N/A | JPBH052218 | |||||||||||||
N/A
|
N/A | Portland | HP Laserjet 4 | N/A | USBC224480 | |||||||||||||
N/A
|
N/A | Portland | HP Color DJ 840c | N/A | CN0871R074 | |||||||||||||
N/A
|
N/A | Portland | HP Color DJ 840c | N/A | MX08V1Y0CQ | |||||||||||||
N/A
|
N/A | Portland | NEC Superscript 870 | N/A | 613628879C | |||||||||||||
DALLIF01
|
N | Dallas | \\PSMDALFS01\DALLIF01 | HP8150 | R.22.09 | [***] | JPBLM65111 | |||||||||||
N/A
|
D | Dallas | LEXMARK | OPTRA E312L | 3032259 | |||||||||||||
N/A
|
D | Dallas | LEXMARK | OPTRA E312 | 1059087 | |||||||||||||
N/A
|
D | Dallas | HP | LJ4 | USBC254643 | |||||||||||||
N/A
|
D | Dallas | LEXMARK | OPTRA E310 | 136048 | |||||||||||||
2DEAST01
|
2nd Floor | Indianapolis | Life Sales | psmindpr01 | HP LaserJet 4 | [***] | JPBX008280 | |||||||||||
2nd Floor | Indianapolis | Life Sales (extra) | HP Deskjet 810C | MY94Q1B0W1 | ||||||||||||||
2nd Floor | Indianapolis | Life Sales (antmen) | HP Deskjet 840C | CN06F1P0V1 | ||||||||||||||
2nd Floor | Indianapolis | Life Sales (johmon) | HP Deskjet 840C | MX0321V06Z | ||||||||||||||
2nd Floor | Indianapolis | Life Sales (marsim) | HP Deskjet 810C | MY96V122JM | ||||||||||||||
4EEAST01
|
4th Floor | Indianapolis | Life Actuary/Systems | psmindpr01 | HP Laserjet 4si | [***] | USDB330638 | |||||||||||
4th Floor | Indianapolis | Life Act (loiwhi) | HP Deskjet 880C | MY93E110GT | ||||||||||||||
4th Floor | Indianapolis | Life Act (joymca) | HP Deskjet 880C | MY93E110H7 | ||||||||||||||
4th Floor | Indianapolis | Life Act (debden) | HP Deskjet 880C | MY93E110FC | ||||||||||||||
4th Floor | Indianapolis | Life Act (extra) | HP Deskjet 880C | MY93E110FN | ||||||||||||||
n/a
|
SRMS | Indianapolis | SRMS | INDLGRPRINT1 | Lexmark Optra T616 | 41-V0294 | ||||||||||||
n/a
|
SRMS | Indianapolis | SRMS | INDLGRPRINT1 | HP Laserjet 4050 | USBB229405 | ||||||||||||
HPColorL
|
SRMS | Indianapolis | SRMS | INDLGRPRINT1 | HP Laserjet 4600 | JPAKB08490 | ||||||||||||
SRMS | Indianapolis | SRMS (jimsee) | HP Deskjet 940C | MY15F6B0TY | ||||||||||||||
SRMS | Indianapolis | SRMS (physan) | HP Laserjet 2100 | USCC015700 | ||||||||||||||
SRMS | Indianapolis | SRMS (pagile) | HP Laserjet 1100 | USJC085052 | ||||||||||||||
SRMS | Indianapolis | SRMS (kimvan) | Lexmark Optra E310 | 0019021 | ||||||||||||||
SRMS | Indianapolis | SRMS (margre) | Brother HL-1240 | U52581C0J289981 | ||||||||||||||
SRMS | Indianapolis | SRMS (jeengl) | Lexmark E210 | 1053734 | ||||||||||||||
SRMS | Indianapolis | SRMS (congib) | HP Laserjet 4 | USTC017101 | ||||||||||||||
SRMS | Indianapolis | SRMS (chadug) | HP Deskjet 940C | MX1B36F0PP |
31
Table of Contents
Printer inventary
Firmware | ||||||||||||||||||
Queue | Location | Office/City | Group | Print Server | Model | Date | New IP Address | Serial Number | ||||||||||
Total Remote | 71 |
32
Table of Contents
Symetra Distributed | Help Desk | Core Image | Not | Bus. | Limited | |||||||||||||||||||||||||||||||
Applications | Supported | Applications | Standard | Supported | Needs Req. | License count | Site License | Quantity amount | Notes | |||||||||||||||||||||||||||
Office Suite Applications |
||||||||||||||||||||||||||||||||||||
Office 2003 (Access, Excel,
Outlook, Powerpoint, Word) |
x | x | x | |||||||||||||||||||||||||||||||||
Spreadsheet Applications |
||||||||||||||||||||||||||||||||||||
Lotus 123 |
x | |||||||||||||||||||||||||||||||||||
Word Processing |
||||||||||||||||||||||||||||||||||||
WordPerfect 6.1 |
x | x | ||||||||||||||||||||||||||||||||||
Presentation Applications |
||||||||||||||||||||||||||||||||||||
Harvard Instant Charts |
||||||||||||||||||||||||||||||||||||
Desktop Publication Apps. |
||||||||||||||||||||||||||||||||||||
Adobe Acrobat |
x | x | ||||||||||||||||||||||||||||||||||
Adobe Reader 5.05 |
x | x | x | |||||||||||||||||||||||||||||||||
Frontpage |
x | |||||||||||||||||||||||||||||||||||
Publisher |
x | x | x | |||||||||||||||||||||||||||||||||
Graphic Design applications |
||||||||||||||||||||||||||||||||||||
Grabbit 2.5 |
x | |||||||||||||||||||||||||||||||||||
Local Database Applications |
||||||||||||||||||||||||||||||||||||
None |
||||||||||||||||||||||||||||||||||||
Database Reporting Apps |
||||||||||||||||||||||||||||||||||||
Crystal Reports |
x | x | ||||||||||||||||||||||||||||||||||
Reports Facilitator |
x | |||||||||||||||||||||||||||||||||||
Database Client |
||||||||||||||||||||||||||||||||||||
None |
||||||||||||||||||||||||||||||||||||
Terminal Emulator Apps. |
||||||||||||||||||||||||||||||||||||
ProComm Plus |
x | x | ||||||||||||||||||||||||||||||||||
Terminal Server applications |
||||||||||||||||||||||||||||||||||||
Citrix Client |
x | x | x | |||||||||||||||||||||||||||||||||
Miscsoft RDP Terminal |
||||||||||||||||||||||||||||||||||||
Service Client |
x | |||||||||||||||||||||||||||||||||||
E-mail applications |
||||||||||||||||||||||||||||||||||||
Exchange |
x | |||||||||||||||||||||||||||||||||||
MailMarshal — scanning |
x | |||||||||||||||||||||||||||||||||||
PDA applications |
||||||||||||||||||||||||||||||||||||
Blackberry Desktop Software
v3.6 service pack 2 |
x | |||||||||||||||||||||||||||||||||||
Calendar applications |
||||||||||||||||||||||||||||||||||||
Outlook |
x | x | x | |||||||||||||||||||||||||||||||||
Accounting applications |
||||||||||||||||||||||||||||||||||||
MFACT |
x | |||||||||||||||||||||||||||||||||||
Microcash for Windows |
x | |||||||||||||||||||||||||||||||||||
Finance applications |
||||||||||||||||||||||||||||||||||||
Flexsoft |
x | |||||||||||||||||||||||||||||||||||
FundStation |
x | |||||||||||||||||||||||||||||||||||
Quicken |
x | x | ||||||||||||||||||||||||||||||||||
Programming applications |
||||||||||||||||||||||||||||||||||||
Remedy (Action Request) |
x | |||||||||||||||||||||||||||||||||||
Seaview |
x | |||||||||||||||||||||||||||||||||||
Management Tool Apps |
||||||||||||||||||||||||||||||||||||
None |
||||||||||||||||||||||||||||||||||||
VPN applications |
||||||||||||||||||||||||||||||||||||
Extranet Access Client |
x | x | x | |||||||||||||||||||||||||||||||||
Contivity Client |
||||||||||||||||||||||||||||||||||||
AT$T Dialer |
||||||||||||||||||||||||||||||||||||
Internet applications |
||||||||||||||||||||||||||||||||||||
Internet Explorer 5.5 sp2 |
x |
1
Table of Contents
Symetra Distributed | Help Desk | Core Image | Not | Bus. | Limited | |||||||||||||||||||||||||||||||
Applications | Supported | Applications | Standard | Supported | Needs Req. | License count | Site License | Quantity amount | Notes | |||||||||||||||||||||||||||
Communication applications |
||||||||||||||||||||||||||||||||||||
CentreVue |
x | |||||||||||||||||||||||||||||||||||
Language Interpretation Services |
x | |||||||||||||||||||||||||||||||||||
Lanier (old NICE calls) |
x | |||||||||||||||||||||||||||||||||||
NICE Universe |
x | |||||||||||||||||||||||||||||||||||
Phone 2PC Recording |
x | |||||||||||||||||||||||||||||||||||
Faxing applications |
||||||||||||||||||||||||||||||||||||
Enterprise Fax Manager |
x | |||||||||||||||||||||||||||||||||||
Fax Util |
x | |||||||||||||||||||||||||||||||||||
RightFax |
x | |||||||||||||||||||||||||||||||||||
WinFax |
x | x | ||||||||||||||||||||||||||||||||||
Flowcharting applications |
||||||||||||||||||||||||||||||||||||
Visio |
x | |||||||||||||||||||||||||||||||||||
Visio Viewer |
x | x | x | |||||||||||||||||||||||||||||||||
Contact Management Apps |
||||||||||||||||||||||||||||||||||||
Bacon’s MediaSource |
x | |||||||||||||||||||||||||||||||||||
Project Tracking Apps |
||||||||||||||||||||||||||||||||||||
Project |
x | |||||||||||||||||||||||||||||||||||
Simply TIME (task manager) |
x | |||||||||||||||||||||||||||||||||||
Virus applications |
||||||||||||||||||||||||||||||||||||
Norton Anti-Virus |
x | x | x | |||||||||||||||||||||||||||||||||
Print Utility applications |
||||||||||||||||||||||||||||||||||||
PrintNow! |
x | |||||||||||||||||||||||||||||||||||
Scanning Software Apps |
||||||||||||||||||||||||||||||||||||
None |
||||||||||||||||||||||||||||||||||||
Handicap Utility |
||||||||||||||||||||||||||||||||||||
None |
||||||||||||||||||||||||||||||||||||
Video Conferencing Apps |
||||||||||||||||||||||||||||||||||||
None |
||||||||||||||||||||||||||||||||||||
Security applications |
||||||||||||||||||||||||||||||||||||
Cyber Gatekeeper Agent |
x | x | x | |||||||||||||||||||||||||||||||||
CyberArmor |
x | x | x | |||||||||||||||||||||||||||||||||
FAZAM 2000 |
x | |||||||||||||||||||||||||||||||||||
PowerQuest |
x | x | ||||||||||||||||||||||||||||||||||
Sysmantic Antivirus 8.01 |
||||||||||||||||||||||||||||||||||||
Reference applications |
||||||||||||||||||||||||||||||||||||
NILS |
x | |||||||||||||||||||||||||||||||||||
Operating Systems Apps |
||||||||||||||||||||||||||||||||||||
Windows 2000 sp3 |
x | x | x | |||||||||||||||||||||||||||||||||
Undefined applications |
||||||||||||||||||||||||||||||||||||
Ameritech White and Yellow Pages |
x | |||||||||||||||||||||||||||||||||||
Catapult Training |
x | |||||||||||||||||||||||||||||||||||
Chase Insight & Reporter |
x | x | ||||||||||||||||||||||||||||||||||
Desktop Submit |
x | |||||||||||||||||||||||||||||||||||
EFTPS for Windows 01.07.01 |
x | |||||||||||||||||||||||||||||||||||
EOSI/CLAS (Library copyright) |
x | |||||||||||||||||||||||||||||||||||
Extra! 6.71 |
x | x | x | |||||||||||||||||||||||||||||||||
EZ2000 |
x | x | ||||||||||||||||||||||||||||||||||
FlashPlayer 7.0.19.0 |
x | x | x | |||||||||||||||||||||||||||||||||
ICW Required |
x | |||||||||||||||||||||||||||||||||||
Iomega Tools |
x | |||||||||||||||||||||||||||||||||||
Message Manager |
x | |||||||||||||||||||||||||||||||||||
MMCD |
x | |||||||||||||||||||||||||||||||||||
MSDN |
x | |||||||||||||||||||||||||||||||||||
PBS |
x | |||||||||||||||||||||||||||||||||||
DirectX 8.1 |
x | x |
2
Table of Contents
Symetra Distributed | Help Desk | Core Image | Not | Bus. | Limited | |||||||||||||||||||||||||||||||
Applications | Supported | Applications | Standard | Supported | Needs Req. | License count | Site License | Quantity amount | Notes | |||||||||||||||||||||||||||
Panagon Document Management |
x | |||||||||||||||||||||||||||||||||||
PCAnywhere |
x | |||||||||||||||||||||||||||||||||||
PGP Encryption |
x | |||||||||||||||||||||||||||||||||||
PowerSelect |
x | |||||||||||||||||||||||||||||||||||
Qview4 |
x | |||||||||||||||||||||||||||||||||||
RoboHelp Office 2000 |
x | |||||||||||||||||||||||||||||||||||
Skill Vantage |
x | |||||||||||||||||||||||||||||||||||
Snag-It! (screen shot capture) |
x | |||||||||||||||||||||||||||||||||||
Source OffSite 3.5.1 |
x | |||||||||||||||||||||||||||||||||||
Spencer CD |
x | x | ||||||||||||||||||||||||||||||||||
Trellis |
x | |||||||||||||||||||||||||||||||||||
Unicenter |
x | |||||||||||||||||||||||||||||||||||
UVT |
x | |||||||||||||||||||||||||||||||||||
Web IIS |
x | |||||||||||||||||||||||||||||||||||
WebTrends |
x | |||||||||||||||||||||||||||||||||||
WELL Concession Calculator |
x | |||||||||||||||||||||||||||||||||||
Window’s MDAC 2.61 sp2 |
x | |||||||||||||||||||||||||||||||||||
Window’s Media Player 7.1 |
x | |||||||||||||||||||||||||||||||||||
Winrapid Teledex |
x | |||||||||||||||||||||||||||||||||||
WinZip 8.1 |
x |
3
Table of Contents
Application | Application | |
Windows 2000 Professional
|
Current Desktop OS | |
Symantec Anti-Virus 8.01
|
Anti-Virus Software | |
MS GPResult
|
Client Install allows for reporting for Group policies | |
MSConfig (WINNT)
|
An applet / tool provides local troubleshooting information to a TA. | |
MS DirectX 9.0b
|
DirectX is an advanced suite of multimedia application programming interfaces (APIs) built into Windows 2000. DirectX provides a standard development platform for Windows-based PCs by enabling software developers to access specialized hardware features wi | |
MS Windows Media Player 9.0
|
Many organizations use the electronic medium for distributing study and training material in audio and video format. Media Player provides a consistent interface for these multimedia presentations. | |
MS Internet Explorer 6.01 SP1
|
Browser | |
MS MDAC v2.7 SP1 Refresh
|
Microsoft Data Access Components (MDAC) contains core Data Access components such as the Microsoft SQL Server™ OLE DB provider and ODBC driver. | |
WinZip 9.0
|
WinZip provides a necessary tool for zipping and unzipping files that need to be compressed for faster file transfer. | |
Citrix Client v7.1
|
A Citrix client allows the user to establish a Citrix session with Citrix Metaframe or Terminal server. | |
Adobe Reader v6.0
|
Acrobat Reader allows anyone to open a portable document format file (.pdf) across a broad range of hardware and software, and it will look exactly as the author intended — with layout, fonts, links, and images intact. | |
MacroMedia FlashPlayer 7.0.19.0
|
Flash Player is a web browser plugin that allows the viewer to play multimedia content created with Macromedia Flash MX. | |
FAZAM Client v3.0
|
FAZAM is a trouble shooting tool that builds on Windows 2000 which can be used to track the history of Group Policy Object (GPO) changes, including who made the changes, from initial design to retirement. | |
Visio Viewer 2003
|
The Microsoft Visio Viewer allows anyone to view Visio drawings, diagrams, charts, and illustrations in a Web-based environment from within Microsoft Internet Explorer. | |
VPN Software
|
For remote users to connect via the Virtual Private Network | |
Extra! PC v6.71
|
Attachmate’s Extra! Personal Client (EPC) 6.71 is the standard terminal emulation software | |
Office XP SP2
|
Microsoft Office Suite | |
Misc Updates |
||
Desktop Customization |
||
System Management |
||
Power Management |
||
Start Menu Configuration |
||
MC Updater Tool Shortcut |
||
Windows Explorer Configuration |
||
.NET Framework |
||
Windows Scripting Host |
||
Security Patches |
||
Microsoft Q Fixes |
||
Verify Patch Installations
|
Various updates and configuration changes are made to the standard operating system. Some of them fall into these general categories. |
1
Table of Contents
Schedule 2D — Data Network Services SOW
Page i
Table of Contents
Schedule 2D — Data Network Services SOW
1.0 |
Data Network Management Services Overview and Objectives | 3 | ||||
1.1 Services Overview | 3 | |||||
1.2 Service Objectives | 3 | |||||
2.0 |
Service Environment | 3 | ||||
2.1 Scope of Services and Infrastructure to be Supported | 3 | |||||
2.2 Work-In-Progress/Transition | 4 | |||||
2.3 Future initiatives | 4 | |||||
2.4 Baseline Information | 4 | |||||
3.0 |
Data Network Services Requirements | 5 | ||||
3.1 Service Descriptions and Roles & Responsibilities | 5 | |||||
3.2 Exclusions | 11 | |||||
4.0 |
Service Management | 11 | ||||
4.1 Objectives | 11 | |||||
4.2 Definitions | 12 | |||||
4.3 Service Level Requirements (SLRs) | 12 | |||||
4.4 Reports | 16 | |||||
5.0 |
Referenced SOW Appendices and SOW Schedules | 17 | ||||
5.1 Referenced Help Desk SOW Appendices | 17 | |||||
5.2 Referenced ITSA Schedules | 17 |
Table 1.
|
Data Network Baseline Projections | 5 | ||||
Table 2.
|
General Roles and Responsibilities | 6 | ||||
Table 3.
|
Engineering/Development Roles and Responsibilities | 7 | ||||
Table 4.
|
Asset Acquisition and Network Service Provisioning Roles and Responsibilities | 7 | ||||
Table 5.
|
Network Operations and Administration Roles and Responsibilities | 8 |
Page i
Table of Contents
Schedule 2D — Data Network Services SOW
Table 6.
|
Network Monitoring and Reporting Roles and Responsibilities | 9 | ||||
Table 7.
|
Documentation Roles and Responsibilities | 9 | ||||
Table 8.
|
Firewall Services Roles and Responsibilities | 10 | ||||
Table 9.
|
Security Intrusion Detection Services Roles and Responsibilities | 10 | ||||
Table 10.
|
Security Penetration Services Roles and Responsibilities | 11 | ||||
Table 11.
|
Security Incident & Audit Management Roles and Responsibilities | 11 | ||||
Table 12.
|
Network Availability SLRs | 12 | ||||
Table 13.
|
Network Performance SLRs | 13 | ||||
Table 14.
|
Network Administration Services SLRs | 14 | ||||
Table 15.
|
Security Intrusion Detection SLRs | 15 | ||||
Table 16.
|
Security Penetration Services SLRs | 16 |
Page ii
Table of Contents
Schedule 2D — Data Network Services SOW
n | Wide-area Network (WAN) | ||
n | Local-area Network (LAN) | ||
n | Virtual Private Network (VPN) | ||
n | Network Security |
Cross Functional SOW | ||||||||||||
Data | Distributed | Data | Voice | Output | Content | |||||||
Center | Computing | Network | Comm. | Help Desk | Processing | Management | ||||||
Services | Services | Services | Services | Services | Services | Services | ||||||
SOW | SOW | SOW | SOW | SOW | SOW | SOW | ||||||
n | Provide a reliable, scalable and secure high-speed network infrastructure to Symetra headquarters, remote offices and remote individual End Users, as required | ||
n | Operate efficiently and effectively by running on a consolidated network infrastructure and by simplifying network management, procurement and budgeting | ||
n | Minimize administrative effort by engaging ACS to provide this management function | ||
n | Achieve the SLRs specified in Section 4 of this Data Network Services SOW |
Page 3
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Schedule 2D — Data Network Services SOW
a. | A description and location of all Symetra facility and office locations requiring Network Services is provided in Attachment B of the Agreement. |
a. | ACS will be responsible for staffing skilled and appropriately certified data network management staff to meet the SLRs set forth in this SOW. Currently, Symetra Corporate provides Symetra data network Services as a shared service. |
Page 4
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Schedule 2D — Data Network Services SOW
System | 2005 | 2006 | 2007 | 2008 | 2009 | Comments | ||||||||||||||||
Headquarters Users |
948 | 971 | 994 | 1018 | 1042 | |||||||||||||||||
Headquarters VIP Users |
59 | 59 | 59 | 59 | 59 | |||||||||||||||||
Remote Offices |
8 | 8 | 8 | 8 | 8 | |||||||||||||||||
Remote Office Users |
103 | 103 | 103 | 103 | 103 | |||||||||||||||||
Tele-workers |
138 | 138 | 138 | 138 | 138 | |||||||||||||||||
Routers |
These items will be proposed by ACS | |||||||||||||||||||||
DSCs/CSUs |
||||||||||||||||||||||
Firewalls |
||||||||||||||||||||||
Modems |
||||||||||||||||||||||
Frame Relay– Symetra
Locations |
||||||||||||||||||||||
Dedicated Internet Circuits |
||||||||||||||||||||||
Point-to-Point Circuits –
Symetra |
||||||||||||||||||||||
ISDN |
||||||||||||||||||||||
Dial-up WD Modem Pool |
||||||||||||||||||||||
VPN |
||||||||||||||||||||||
IMACs per device/per year |
a. | Wide Area Network (WAN) Services | ||
WAN services include the provision and monitoring and management of networks that interconnect two or more separate facilities that span a geographic area larger than a campus or metropolitan area. Transmission facilities include, but are not limited to, point to point circuits, frame relay, dedicated Internet connections, broadband (DSL/Cable Modem) Internet connections, Internet-based VPNs, and dial-up connections. ACS shall work with public carriers and other Symetra circuit providers on behalf of Symetra to ensure delivery of WAN services. Support of any Data Network Services-related work required by designated carriers, to support the Symetra network, is considered within the scope of Services. |
Page 5
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Schedule 2D — Data Network Services SOW
b. | Local Area Network (LAN) Services | ||
LAN services include the provision and monitoring and management of networks that are usually confined to a single facility or portion of a facility. LAN components include Dynamic Host Control Protocol (DHCP)/Domain Name Server (DNS) and Wireless LANs supporting all network traffic originating from desktop devices, local file and print servers, application servers, database servers, peripherals, firewalls/routers, other network devices and other user premise devices. This service ends at, but does not include, the LAN attached device network card at the desktop. | |||
c. | Virtual Private Network (VPN) Services | ||
VPN services include the provision and monitoring and management of methods for remote End Users and business partners to securely connect to the Network and Data Center Computing Services over the public Internet. This service includes dedicated site-to-site VPN connectivity on a shared public IP network. It requires industry-/Internet-based standards for security to create and preserve privacy, data integrity, and authenticity. The VPN service must be highly scaleable. ACS shall provide and support home user VPN software. | |||
d. | IP Dial Services | ||
IP Dial services include the provision and monitoring and management of a connection methodology for remote End Users to securely connect to the Network and Data Center Computing Services via dial-up connectivity. | |||
e. | Network Security Services | ||
Network security Services firewall include the provision and support of methods that provide security to physical and logical devise connected to the network. Security services include firewall, intrusion detection, penetration/vulnerability testing. | |||
f. | Management Services | ||
Management services include the provision and support of a suite of activities that spans all aspects of system security and networking levels in terms of system and component management and monitoring, information protection, component-addressing methods, access control, and change control. |
General Roles and Responsibilities | ACS | Symetra | ||||||
1. Recommend WAN / LAN/ VPN / Firewall requirements based on industry
best practices |
X | |||||||
2. Review and approve requirements and for WAN/LAN/VPN/Firewall
Services |
X | |||||||
3. Review and approve services and standards for all Network Services |
X | |||||||
4. Perform business liaison function to Symetra operational units |
X | |||||||
5. Recommend Network capacity thresholds |
X |
Page 6
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Schedule 2D — Data Network Services SOW
General Roles and Responsibilities | ACS | Symetra | ||||||
6. Approve Network capacity planning thresholds |
X | |||||||
7. Provide capacity and performance reports on a quarterly basis |
X | |||||||
8. Procure/Provision and maintain all Network components and circuits |
X | |||||||
9. Reporting performance against SLRs |
X |
Engineering/Development Roles and Responsibilities | ACS | Symetra | ||||||
1. Develop Network design, engineering and security testing and
integration procedures that meet requirements and adhere to
defined policies |
X | |||||||
2. Approve Network design engineering, security testing and
integration procedures |
X | |||||||
3. Prepare Network design, engineering and security, plans and
schedules to support new and enhanced applications, architectures
and standards |
X | |||||||
4. Review and approve Network design, engineering and security
plans and schedules |
X | |||||||
5. Approve the scheduling of all changes to the Network
environment |
X | |||||||
6. Coordinate with Symetra and affiliated entities, and public
carriers, as required |
X |
Network Provisioning Roles and Responsibilities | ACS | Symetra | ||||||
1. Order and expedite WAN circuits, equipment and services as
defined by Symetra |
X | |||||||
2. Configure WAN/LAN (hardware, software) prior to installation |
X | |||||||
3. Document router configuration files and IP addressing schemas |
X | |||||||
7. Develop and document Network provisioning requirements and
policies |
X | |||||||
8. Approve Network provisioning requirements and policies |
X | |||||||
9. Provide capacity planning assistance to develop Network resource
requirements projections |
X | |||||||
10. Coordinate ordering, procurement and inventory management of
Network circuits from public carriers |
X |
Page 7
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Schedule 2D — Data Network Services SOW
Network Provisioning Roles and Responsibilities | ACS | Symetra | ||||||
11. Manage the performance of public carriers (and other third
parties) to meet defined schedules, project plans, etc. |
X | |||||||
12. Ensure that all new circuits, devices and software provisioned
are included in configuration management documentation |
X |
a. | Operations activities include: |
1. | Network systems management and troubleshooting (e.g. performance, problem, change and capacity monitoring) | ||
2. | Bandwidth management | ||
3. | Protocol usage statistics (e.g. identify top talkers by protocol) | ||
4. | Working with public carriers and other circuit providers to perform any operations activities | ||
5. | Managing and maintaining all Network Service computing resources (e.g. hardware, operating system software and applications) that are required to provide designated Services |
b. | Administration services include activities, such as: |
1. | Managing router configurations, firewalls, Internet Protocol (IP) addresses and related services (e.g. DNS/DHCP) | ||
2. | Asset management, including infrastructure software licenses | ||
3. | Physical (e.g. equipment) and logical (e.g. IP address change) IMACs |
Network Operations and Administration Roles and Responsibilities | ACS | Symetra | ||||||
1. Provide LAN/WAN connectivity contained in the service environment |
X | |||||||
2. Develop and document Network administration requirements and
policies |
X | |||||||
3. Develop and document procedures for administration that meet
requirements and adhere to Symetra defined policies and procedures |
X | |||||||
4. Approve administration policies and procedures |
X | |||||||
5. Perform day-to-day Network operations and administration activities |
X | |||||||
6. Manage all Network devices in accordance with Symetra’s policies
(including security oversight and change management policies) |
X | |||||||
7. Maintain IP addressing schemes, router configurations, routing
tables, VPN configurations, etc. |
X | |||||||
8. Manage End User accounts as needed for access and maintaining
Network resources (e.g. logon user-id and password maintenance) |
X | |||||||
9. Maintain and provide audit information including access, general
logs, application logs in accordance with Symetra’s security policies |
X |
Page 8
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Schedule 2D — Data Network Services SOW
Network Operations and Administration Roles and Responsibilities | ACS | Symetra | ||||||
10. Ensure that Network administration activities are coordinated
through defined change management processes |
X |
Network Monitoring and Reporting Roles and Responsibilities | ACS | Symetra | ||||||
1. Develop and document requirements and policies for Network
monitoring and problem management |
X | |||||||
2. Approve requirements and policies for Network monitoring and problem
management |
X | |||||||
3. Develop and document Network monitoring and problem management
procedures, including escalation thresholds, that meet requirements and
adhere to defined policies |
X | |||||||
4. Approve Network monitoring and problem management procedures |
X | |||||||
5. Provide and implement tools for monitoring Network devices and
traffic |
X | |||||||
6. Implement measures for proactive monitoring and self-healing
capabilities to limit Network outages |
X | |||||||
7. Monitor Network per SLRs |
X | |||||||
8. Identify Network problems and resolve in accordance Incident and
Problem Management Services, polices, procedures and SLRs |
X | |||||||
9. Provide on-site staff at Symetra facilities as required to perform
maintenance and problem resolution activities |
X |
a. | Network system specifications and topologies (for example, router configurations, firewall policies, routing diagrams/IP addressing tables, hardware/software listings, etc.) | ||
b. | Detailed circuit location information (e.g. circuit ID including LEC access ID, location, speed) | ||
c. | Detailed documentation showing all firewall policy, group, object, etc. information | ||
d. | “As-built” documentation for all Network devices (including firewalls) that are deployed in development, test, QA, production or other technical environments |
Documentation Roles and Responsibilities | ACS | Symetra | ||||||
1. Recommend documentation requirements |
X |
Page 9
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Schedule 2D — Data Network Services SOW
Documentation Roles and Responsibilities | ACS | Symetra | ||||||
2. Approve recommend documentation
requirements |
X | |||||||
3. Provide documentation as required by
Symetra |
X |
Security Firewall Services Roles and Responsibilities | ACS | Symetra | ||||||
1. Recommend best practice firewall policies |
X | |||||||
2. Develop Symetra specific firewall polices |
X | |||||||
3. Approve firewall polices |
X | |||||||
4. Provide Services in conformance to firewall policies |
X | |||||||
5. Perform firewall engineering and firewall security design |
X | |||||||
6. Assess firewall security and propose alternative security
designs |
X | |||||||
7. Review and approve firewall security designs |
X | |||||||
8. Maintain Access Control Lists (ACL) in accordance with Policies |
X | |||||||
9. Review and approve firewall ACL policies |
X | |||||||
10. Develop recommendations for improved security |
X | |||||||
11. Review and approve recommendations for improved security |
X |
Security Intrusion Detection Services Roles and Responsibilities | ACS | Symetra | ||||||
1. Develop policies and standards for intrusion detection |
X | |||||||
2. Approve policies and standards for intrusion detection |
X | |||||||
3. Provide Intrusion Detection Services and reporting |
X | |||||||
4. Allow for independent Intrusion Detection Services |
X | |||||||
5. Develop recommendations for improved security |
X | |||||||
6. Review and approve recommendations for improved security |
X | |||||||
7. Implement approved recommendations |
X |
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Schedule 2D — Data Network Services SOW
Security Penetration Services Roles and Responsibilities | ACS | Symetra | ||||||
1. Develop policies for security vulnerability & penetration
testing |
X | |||||||
2. Approve policies for security vulnerability & penetration
testing |
X | |||||||
3. Conduct security vulnerability scans & penetration testing |
X | |||||||
4. Allow for independent vulnerability & penetration Services |
X | |||||||
5. Provide reporting on testing results |
X | |||||||
6. Develop recommendations for improved security |
X | |||||||
7. Review and approve recommendations for improved security |
X | |||||||
8. Implement approved recommendations |
X |
Incident Management Services Roles and Responsibilities | ACS | Symetra | ||||||
1. Provide initial review (level 1) of security incidents and the
determination if escalation to Symetra Information Security (level 2, 3
support) is warranted |
X | |||||||
2. Identify and removal from the network of any PC virus/worm infected
system |
X | |||||||
3. Identify and provide countermeasures for virus / worm attacks |
X | |||||||
4. Establish security audit policies |
X | |||||||
5. Provide technical expertise for security audits |
X | |||||||
6. Collect and review all incidents reported by all other security
Services (e.g. NIDS, HIDS, penetration testing, firewall). |
X | |||||||
7. Maintain log files in accordance with Symetra policies and Service
levels |
X | |||||||
8. Provide security reporting |
X |
Page 11
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Schedule 2D — Data Network Services SOW
Definition
|
Network Availability is defined as the time during which the network is fully functioning as specified below and normal business operations can be carried out with no data loss, downtime, or performance degradation on primary path. | |
Performance criteria for the wide area network and virtual private network are to be measured on an end-to-end basis. End-to-end shall mean site-to-site or from a premises access device (e.g. router) across the local, regional, and core networks to another access device. |
Page 12
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Schedule 2D — Data Network Services SOW
Pre-scheduled downtime requirements |
All pre-scheduled maintenance shall be performed between the period beginning Sunday 0830 to 2030 |
Network Availability SLRs | ||||||
Service Type | Service Measure | Performance Target | SLR | |||
End-to End Availability
- Critical Locations
(Symetra headquarters
and ACS data center)
(Fee Reduction is
triggered after 180
minutes of aggregate
downtime achieved within
a Contract Year; SLA
measurement begins
immediately following
completion of the
network)
|
Availability | Sun-Sat, 0000-2400 | [***]% | |||
Remote office
Availability
|
Availability | Sun-Sat, 0000-2400 | [***]% | |||
Tele-workers Availability
|
Availability | Sun-Sat, 0000-2400 | [***]% | |||
Internet access
Availability
|
Availability | Sun-Sat, 0000-2400 | [***]% | |||
LAN locations
|
Availability | Sun-Sat, 0000-2400 | [***]% | |||
Formula | Availability(%) = 100% - Unavailability (%)
Where Unavailability is defined as: (S Outage Duration x 100%) ¸ (Schedule Time – Planned Outage) |
|||||
Measurement Interval | Capture daily, measure monthly, report monthly within approved operational windows |
|||||
Measurement Tool | To be agreed by the Parties |
Definition
|
Network performance includes the ability of the network components to deliver data timely and accurately. | |
All performance criteria are to be measured on a per circuit and component basis– criteria is not to be aggregated and averaged for all circuits and network components. Maximum packet size is 128 bytes. |
Page 13
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Schedule 2D — Data Network Services SOW
Network Performance SLRs | ||||||||
Performance Type | ||||||||
Per Circuit | Service Measure | Performance Target | SLR | |||||
Frame Delivery Ratio
(SLA/SLR
measurement and
performance Target
adjustment period
of 60 calendar
days after the
applicable Handover
Date)
|
Successful frame transmission of frame relay frame between any remote site and NWSC; measured daily, reported monthly (subject to ability of carrier to report these statistics. | 99.9 | % | [***]% (data loss £ [***]%) |
||||
Formula – Transit Delay | NTD = t2 – t1 |
|||||||
Where: |
||||||||
t1 is the time when a packet leaves the ingress premise, and | ||||||||
t2 is the times when the packet arrives at the egress premise | ||||||||
Formula – Frame Delivery |
Packet Delivery Ratio = 1 minus PDR Where: “PDR” = Packets delivered/ packets sent. |
|||||||
Measurement Interval | Capture daily,
measure monthly, report monthly within approved operational windows |
|||||||
Measurement Tool | To be agreed by the Parties |
Definition
|
Routers and circuits to be managed proactively using either product-specific or proprietary Network monitoring and management tools. Measurement for these network components is 24x7x365 requirement. Pre-scheduled maintenance shall be preformed according to the published maintenance window schedule, with the ability to reschedule based on Network Availability requirements from the various Symetra groups or clients. |
Network Administration Services SLRs | ||||||
Administration Task | Service Measure | Performance Target | SLR | |||
Network Service
capacity
reallocation or
change per change
management process
|
Proactive monitoring and preemptive intervention to advise Symetra of need to increase capacity. | 15 day sustained avg. daily utilization reaches 60% of installed capacity | [***]% | |||
IMAC– Implement
service packs and
updates to “dot”
releases per change
management process
|
Overall schedule | Mon–Sat, 0700–1800 |
<[***] hours or per Symetra agreed schedule [***]% |
Page 14
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Schedule 2D — Data Network Services SOW
Network Administration Services SLRs | ||||||
Administration Task | Service Measure | Performance Target | SLR | |||
IMAC—Implement
version or major
release updates
|
Overall schedule | Mon–Sat, 0700–1800 |
<[***] hours or per Symetra agreed schedule [***]% |
|||
IMAC—service
addition or change
as scheduled per
change management
process
|
Elapsed time | Increases of
installed capacity
within 2 months Decreases of installed capacity within 6 months |
[***]% | |||
Adding/deleting VPN
user accounts
|
Response time | Mon–Fri, 0700–2000 within 30 minutes of notification | [***]% | |||
Firewall Management Implementation of firewall changes related to changing, adding/deleting firewall rules. |
Response time | Emergencies: £ 2 hours Standard Requests: within normal change control parameters after submission by Symetra |
[***]% | |||
Formula | Transactions completed within performance Target / total transactions |
|||||
Measurement Interval | Capture daily, measure monthly, report monthly within approved operational windows |
|||||
Measurement Tool | To be agreed by the Parties |
Definition
|
Network traffic to/from designated systems is monitored for current attack signatures and is retained for 3 days. Measurement for this Service is 7x24x365 requirement. Pre-scheduled maintenance shall be preformed between the period beginning Sunday 0100 to 0700. |
Security Intrusion Detection SLRs | ||||||||
Management Task | Service Measure | Performance Target | SLR | |||||
NIDS – review all
positive priority 1
and priority 2
alerts and notify
Symetra by E-mail
(Per prioritized
alert schedule to
be agreed between
ACS and Symetra
|
Elapsed time from receipt of notification (SLA/SLR measurement and performance target adjustment period of 120 days after production deployment date) | <15 minutes | [***] | % |
Page 15
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Schedule 2D — Data Network Services SOW
Security Intrusion Detection SLRs | ||||||
Management Task | Service Measure | Performance Target | SLR | |||
Formula | Performance = Transactions completed per management task within performance Target / total transactions per management task occurring during the Measurement Interval |
|||||
Measurement Interval | Capture daily, measure monthly, report monthly within approved operational windows |
|||||
Measurement Tool | Mutually agreed intrusion detection testing tools |
Definition
|
Entire Networks are tested to determine the susceptibility of their hosts to current attacks. Measurement for this Service is Mon-Fri, during business hours, for Intranet testing. Whereas Internet penetration testing occurs outside of business hours [1700 – 0700] and where appropriate, running continuously over the weekend. Pre-scheduled maintenance shall be preformed during periods of Service inactivity. |
Security Vulnerability & Penetration Services SLRs | ||||||
Management Task | Service Measure | Performance Target | SLR | |||
Penetration testing
– response to
positive
penetration test
results that match
defined penetration
profile
(SLA/SLR will take
effect ninety (90)
calendar days
following the final
Handover Date for
all Services)
|
Defined penetration profile. | Five (5) Business Days | [***]% | |||
Formula | Response time required to address positive penetration testing results based on established penetration profiles | |||||
Measurement Interval | Capture daily, measure monthly, report monthly within approved operational windows |
|||||
Measurement Tool | Mutually agreed penetration testing tools |
Page 16
Table of Contents
Schedule 2D — Data Network Services SOW
ITSA Schedule | Description | |
Schedule 2A
|
Cross Functional Services SOW | |
Schedule 3
|
Fees | |
Schedule 5
|
Fee Reductions |
Page 17
Table of Contents
Schedule 2E—Voice Communications Services SOW
October 28, 2004
Page i
Table of Contents
Schedule 2E—Voice Communications Services SOW
1.0 Voice Communications Overview and Service Objectives |
3 | |||
1.1 Voice Communications Services Overview |
3 | |||
1.2 Service Objectives |
3 | |||
2.0 Service Environment |
4 | |||
2.1 Scope of the Infrastructure to be Supported |
4 | |||
2.2 Work-In-Progress |
4 | |||
2.3 Future initiatives |
5 | |||
2.4 Voice Communications Baseline Information |
5 | |||
3.0 Voice Communications Services Requirements |
6 | |||
3.1 Service Descriptions and Roles & Responsibilities |
6 | |||
3.2 Exclusions |
10 | |||
4.0 Service Management |
10 | |||
4.1 Objectives |
10 | |||
4.2 Definitions |
10 | |||
4.3 Service Level Requirements (SLRs) |
11 | |||
4.4 Reports |
12 | |||
5.0 Referenced SOW Appendices and SOW Schedules |
12 | |||
5.1 Referenced Voice Communications SOW Appendices |
12 | |||
5.2 Referenced ITSA Schedules |
12 |
Table 1. Voice Communications Inbound and Outbound Baseline Projections |
5 | |||
Table 2. General Roles and Responsibilities |
6 | |||
Table 3. Desk Phone Service Roles and Responsibilities |
7 | |||
Table 4. Voice Network Services Roles and Responsibilities |
7 | |||
Table 5. Unified Messaging Roles and Responsibilities |
8 |
Page i
Table of Contents
Schedule 2E—Voice Communications Services SOW
Table 6. Directory Services Roles and Responsibilities |
8 | |||
Table 7. Conferencing Services Roles and Responsibilities |
9 | |||
Table 8. Contact Center Service Roles and Responsibilities |
9 | |||
Table 9. Operations and Administration Roles and Responsibilities |
9 | |||
Table 10. Voice Communications Service Availability SLRs |
11 | |||
Table 11. Service Responsiveness SLRs |
11 |
Page ii
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Schedule 2E—Voice Communications Services SOW
n | Desk phone | ||
n | Local service (dial tone) | ||
n | Wireless services (e.g. cell phone, Blackberry service connectivity) | ||
n | Long distance | ||
n | Unified messaging | ||
n | Calling cards | ||
n | Inbound toll-free service | ||
n | Caller recording and indexing | ||
n | Audio and web conferencing | ||
n | Contact center services, including: |
– | Interactive voice response (IVR) | ||
– | Automated call distribution (ACD) | ||
– | Interpretive voice services |
Data
|
Distributed | Data | Help | Output | Content | |||||||
Center | Computing | Network | Voice | Desk | Processing | Management | ||||||
Services | Services | Services | Communications | Services | Services | Services | ||||||
SOW | SOW | SOW | Services SOW | SOW | SOW | SOW |
Page 3
Table of Contents
Schedule 2E—Voice Communications Services SOW
n | Meet Symetra business needs for highly available, scalable, reliable, and secure voice communications Services | ||
n | Acquire services with availability guarantees backed by SLAs | ||
n | Acquire voice services with features and functions that meet user needs and meet Symetra business requirements | ||
n | Acquire services that can leverage operational scale and best practices to achieve optimum commercial price performance |
a. | ACS will provide voice communications Services to Symetra’s corporate headquarters, remote offices and to Symetra home-based workers. A description of the Symetra service locations for which ACS will provide voice communications Services is provided in Attachment B of the Agreement. |
a. | ACS will be responsible for providing skilled and appropriately certified voice communications-related staffing as required to perform the Services required hereunder in accordance with the SLRs set forth in this Voice Communication Services SOW. (Currently, Symetra Corporate provides Symetra voice communications-services related staffing as a shared service.) |
Page 4
Table of Contents
Schedule 2E—Voice Communications Services SOW
System | 2005 | 2006 | 2007 | 2008 | 2009 | Comments | ||||||||||||||||||
Headquarters Users |
948 | 971 | 994 | 1018 | 1042 | |||||||||||||||||||
Headquarters VIP Users |
59 | 59 | 59 | 59 | 59 | |||||||||||||||||||
Remote Offices |
8 | 8 | 8 | 8 | 8 | |||||||||||||||||||
Remote Office Users |
103 | 103 | 103 | 103 | 103 | |||||||||||||||||||
Tele-workers |
138 | 138 | 138 | 138 | 138 | |||||||||||||||||||
Outbound IntraState |
||||||||||||||||||||||||
Dedicated
(monthly
minutes) |
15,000 | 17,250 | 19,837 | 22,813 | 16,235 | |||||||||||||||||||
Switched
(monthly
minutes) |
10,000 | 11,500 | 13,225 | 15,208 | 17,490 | |||||||||||||||||||
Outbound Interstate |
||||||||||||||||||||||||
Dedicated
(monthly
minutes) |
168,000 | 193,200 | 222,180 | 255,507 | 293,833 | |||||||||||||||||||
Switched
(monthly
minutes) |
30,000 | 34,500 | 39,675 | 45,626 | 52,470 | |||||||||||||||||||
Calling
Cards
(units/monthly
minutes) |
214 | 246 | 283 | 325 | 374 | |||||||||||||||||||
Inbound Toll Free |
||||||||||||||||||||||||
Dedicated
Termination |
525,000 | 603,750 | 694,312 | 798,459 | 918,228 | |||||||||||||||||||
Switched
Termination |
Unknown | |||||||||||||||||||||||
Large PBX (300+ Users) |
1 | 1 | 1 | 1 | 1 |
Page 5
Table of Contents
Schedule 2E—Voice Communications Services SOW
System | 2005 | 2006 | 2007 | 2008 | 2009 | Comments | ||||||||||||||||||
Small PBX System |
8 | 8 | 8 | 8 | 8 | |||||||||||||||||||
Handsets |
1200 | 1200 | 1200 | 1200 | 1200 | |||||||||||||||||||
Cell Phones (units/total
monthly minutes) |
143/600,000 | 146/690,000 | 150/793,500 | 154/912,525 | 157/1,049,403 | |||||||||||||||||||
Pagers (units) |
60 | 61 | 62 | 64 | 65 | |||||||||||||||||||
Blackberry Users |
40 | 41 | 42 | 43 | 44 | |||||||||||||||||||
Teleconferencing
(users/total monthly
minutes) |
100/ 18000 | 115/ 20,700 | 132/23,805 | 152/27,375 | 174/31,482 |
General Roles and Responsibilities | ACS | Symetra | ||||||
1. Provide voice communications strategies and
requirements |
X | |||||||
2. Provide voice communications design and engineering to
meet Symetra strategies and requirements |
X | |||||||
3. Approve voice communications design and engineering |
X | |||||||
4. Provide, operate and manage current and emerging voice
telecommunications services required to meet Symetra’s
business and operational requirements as they evolve |
X | |||||||
5. Procure, install, maintain, and provide problem
resolution for all voice communications services |
X | |||||||
6. Provide connectivity through methods such as
traditional wired, wireless and emerging methodologies |
X | |||||||
7. Fraud prevention, detection and reporting |
X | |||||||
8. Procure and own all voice services related hardware,
software, and peripherals |
X |
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Schedule 2E—Voice Communications Services SOW
Desk Phone Service Roles and Responsibilities | ACS | Symetra | ||||||
1. Provide desk phone requirements (e.g. number of sets, functions and
features) |
X | |||||||
2. Provide desk phone design and engineering to meet Symetra
requirements |
X | |||||||
3. Approve desk phone design and engineering |
X | |||||||
4. Provide end-to-end internal and external phone connectivity
including hardware and/or peripherals |
X | |||||||
5. Provide emergency 911 services to desk phone |
X | |||||||
6. Provide adaptive voice telecommunications services and equipment as
required by laws affecting the support of the disabled |
X | |||||||
7. Manage and maintain private dial plan |
X |
Long Distance Services Roles and Responsibilities | ACS | Symetra | ||||||
1. Provide voice network Services strategies and requirements |
X | |||||||
2. Provide voice network Services design and engineering to
meet Symetra strategies and requirements |
X | |||||||
3. Approve voice network Services design and engineering |
X | |||||||
4. Provide local and long distance network Services |
X | |||||||
5. Provide long distance telephone calling cards and management |
X | |||||||
6. Provide local and long distance usage monitoring and
reporting |
X | |||||||
7. Provision local and long distance Services |
X |
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Schedule 2E—Voice Communications Services SOW
Unified Messaging Roles and Responsibilities | ACS | Symetra | ||||||
1. Provide unified messaging Services strategies and
requirements |
X | |||||||
2. Provide unified messaging Services design and engineering to
meet Symetra strategies and requirements |
X | |||||||
3. Approve unified messaging Services design and engineering |
X | |||||||
4. Provide unified messaging Services |
X | |||||||
5. Provide unified messaging usage monitoring and reporting |
X | |||||||
6. Provide unified messaging storage capacity management |
X | |||||||
7. Provide unified messaging retention management per Symetra
requirements and external regulations |
X | |||||||
8. Provision unified messaging Services |
X | |||||||
9. Conduct mailbox moves, adds and changes |
X | |||||||
10. Maintain mailbox configurations by user |
X | |||||||
11. Provide new hire training material |
X |
Directory Services Roles and Responsibilities | ACS | Symetra | ||||||
1. Provide directory Services strategies and requirements |
X | |||||||
2. Provide recommendations to meet Symetra strategies and
requirements |
X | |||||||
3. Approve directory Services recommendations |
X | |||||||
4. Provide a secure and searchable online directory service with
real time updates |
X | |||||||
5. Provide white pages and yellow page directories annually |
X | |||||||
6. Provide white page and yellow page listing requirements |
X | |||||||
7. Manage white page and yellow page listing services to meet
Symetra requirements |
X | |||||||
8. Approve white page and yellow page listing services |
X |
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Schedule 2E—Voice Communications Services SOW
Conferencing Services Roles and Responsibilities | ACS | Symetra | ||||||
1. Develop conferencing Services strategies and requirements |
X | |||||||
2. Design conferencing Services to meet Symetra strategies and
requirements |
X | |||||||
3. Approve conferencing Services |
X | |||||||
4. Provide conferencing Services |
X | |||||||
5. Provide support for the setup of conferencing sessions |
X |
Contact Center Services Roles and Responsibilities | ACS | Symetra | ||||||
1. Provide contact center Services strategies and
requirements |
X | |||||||
2. Recommend contact center Services to meet Symetra
strategies and requirements |
X | |||||||
3. Approve contact center Services |
X | |||||||
4. Provision and or configure contact center Services |
X |
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Schedule 2E—Voice Communications Services SOW
Operations and Administration Roles and Responsibilities | ACS | Symetra | ||||||
1. Provide Symetra with a detailed explanation of outages
that identify the regional impact, source of outage, and
preventative measures being taken to prevent future
similar outages |
X | |||||||
2. Manage End User accounts (e.g. account set up,
password resets, account deletions and terminations) and
provide administrative support (online directory services
to maintain and update the directory in accordance with
the SLRs) for all Services contained in this Voice
Communications Services SOW according to Symetra
information security policies |
X | |||||||
3. Provide proactive and reactive voice Services fraud
and security management and reporting |
X | |||||||
4. Provide physical and logical IMACs |
X |
a. | Support for legacy voice recording system | ||
b. | Replacement of Symetra owned PBXs and peripherals at eight (8) remote locations currently not shared with Symetra Corporate offices (see Appendix E.5 – Symetra Services Locations) | ||
c. | Desktop hardware IMACS at Symetra headquarters |
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Schedule 2E—Voice Communications Services SOW
Definition | Availability of the voice communications network, including all circuits and all associated hardware (includes blocked calls). |
Service Type | Service Measure | Performance Target | SLR | |||
Overall Voice
Transport and
System Availability
|
Availability per location | Sun-Sat, 0000-2400 | [***]% | |||
Local Service
|
Availability per location | Sun-Sat, 0000-2400 | [***]% | |||
Formula | Availability(%) = 100% — unavailability (%) Where unavailability is defined as: (S outage duration x 100%) ¸ (scheduled time – planned outage) |
|||||
Measurement Interval | Unless otherwise noted above, capture daily, measure monthly, report monthly within approved operational windows |
|||||
Measurement Tool | To be agreed by the Parties |
Definition | The ability of ACS to respond to, process, and fulfill client-requested changes and reconfiguration of various types of voice services. |
Service Type | Service Measure | Performance Target | SLR | |||
Technology solution design |
Elapsed time | £ 2 weeks of request
|
[***]% | |||
Install voice access line
|
Elapsed time | £ 45 Business Days of request
|
[***]% |
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Schedule 2E—Voice Communications Services SOW
Service Type | Service Measure | Performance Target | SLR | |||
System hardware capacity changes (Symetra headquarters only) |
Elapsed time | £ 4 hours of request received
within Business Day hours
|
[***]% | |||
User Account Changes
|
Elapsed time | £ 4 hours of request received
within Business Day
hours |
[***]% | |||
Remote Location IMACs
|
Elapsed time | £ 1 week of request
|
[***]% | |||
Headquarters PBX management |
Elapsed time | £ 2 Business Days of request
received within Business Day
hours
|
[***]% | |||
Formula | Number of requests successfully completed per Service type within performance target/total number of requests per Service type occurring during the Measurement Interval | |||||
Measurement Interval | Capture daily, measure monthly, report monthly within approved operational windows | |||||
Measurement Tool | To be agreed by the Parties |
ITSA Schedule | Description | |
Schedule 2A
|
Cross Functional Services SOW | |
Schedule 3
|
Fees | |
Schedule 5
|
Fee Reductions |
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Schedule 2F—Help Desk Services SOW
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Schedule 2F—Help Desk Services SOW
1.0 Help Desk Services Overview and Objectives |
3 | |||
1.1 Services Overview |
3 | |||
1.2 Service Objectives |
3 | |||
2.0 Service Environment |
4 | |||
2.1 Scope of the Infrastructure to be Supported |
4 | |||
2.2 Initiatives In Progress |
5 | |||
2.3 Future initiatives |
5 | |||
2.4 Help Desk Baseline Information |
5 | |||
3.0 Help Desk Support Services Requirements |
6 | |||
3.1 Service Descriptions and Roles & Responsibilities |
6 | |||
3.2 Exclusions |
13 | |||
4.0 Service Management |
13 | |||
4.1 Purpose |
13 | |||
4.2 Definitions |
13 | |||
4.3 Service Level Requirements (SLRs) |
17 | |||
4.4 Reports |
20 | |||
5.0 Referenced SOW Appendices and SOW Schedules |
20 | |||
5.1 Referenced Help Desk SOW Appendices |
20 | |||
5.2 Referenced ITSA Schedules |
20 |
Table 1. |
Help Desk Baseline Projections | 5 | ||
Table 2. |
General Roles and Responsibilities | 7 | ||
Table 3. |
SPOC Call Roles and Responsibilities | 7 | ||
Table 4. |
Help Desk Operations and Administration Roles and Responsibilities | 7 | ||
Table 5. |
Service Request and Trouble Ticket Management Roles and Responsibilities | 9 |
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Schedule 2F—Help Desk Services SOW
Table 6. |
Remote Desktop Management Roles and Responsibilities | 10 | ||
Table 7. |
End-User Administration Services Roles and Responsibilities | 10 | ||
Table 8. |
Installs, Moves, Adds and Change Management Roles and Responsibilities | 11 | ||
Table 9. |
Self Help Roles and Responsibilities | 11 | ||
Table 10. |
Exceptions Requests | 12 | ||
Table 11. |
Planning and Analysis Roles and Responsibilities | 12 | ||
Table 12. |
Reporting Roles and Responsibilities | 12 | ||
Table 13. |
Priority Levels | 16 | ||
Table 14. |
Intentionally Left Blank | 17 | ||
Table 15. |
Response Time SLR | 17 | ||
Table 16. |
Incident Resolution SLR | 17 | ||
Table 17. |
Account Administration SLR | 18 | ||
Table 18. |
Customer Satisfaction SLR | 19 |
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Table of Contents
Data Center Services SOW |
Distributed Computing Services SOW |
Data Network Services SOW |
Voice Comm. Services SOW |
Help Desk Services SOW |
Output Processing Services SOW |
Content Management Services SOW |
n | Improve IT customer service and problem resolution speed through expanded service hours, self service abilities, and skilled Help Desk staff in the areas of industry standard IT products | ||
n | Improve Symetra efficiency and effectiveness by adopting ACS leveraged knowledge databases and best practices in the areas of customer reporting, logging, tracking, resolving of IT problems and Service Requests | ||
n | Improve efficiency and effectiveness by early identification and addressing of root causes of technical problems including working with specialized entities for resolution such as Symetra staff, a vendor or other designated Third Parties, before they become trends | ||
n | Have the ability to acquire skilled Help Desk support for new technologies early in their life cycle while maintaining support for older technologies | ||
n | Achieve the SLRs specified in Section 4 of this SOW. |
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Schedule 2F—Help Desk Services SOW
n Infrastructure | |||
n Systems software (i.e. operating systems, utilities) | |||
n Packaged office productivity software | |||
n Password resets | |||
n Symetra applications (tracking and escalating to Symetra only) |
n Enterprise Operation Center Services SOW as defined in Schedule 2B | |||
n Distributed Computing Services SOW as defined in Schedule 2C | |||
n Data Network Management Services SOW as defined in Schedule 2D | |||
n Voice Communications Services SOW as defined in Schedule 2E |
a. | A list of Symetra Help Desk supported software and hardware is provided in Appendix F.1 — Help Desk Supported Software and in Appendix F.2 — Help Desk Supported Hardware. |
a. | A description of the Symetra service locations for which ACS will provide Help Desk Services is provided in Attachment B of the Agreement. |
a. | ACS will be responsible for staffing skilled and appropriately certified Help Desk staff required to perform the Services required hereunder in accordance with the SLRs set forth in this SOW. Currently, Safeco Corporate provides Symetra Help Desk Services as a shared service. |
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Schedule 2F—Help Desk Services SOW
5/2003 | ||||||||||||||||||||||||||
to | ||||||||||||||||||||||||||
System/Metric | 4/2004 | 2005 | 2006 | 2007 | 2008 | 2009 | Comments | |||||||||||||||||||
Total Number of Calls
|
11404 | 11671 | 11958 | 12245 | 12539 | 12542 | ||||||||||||||||||||
Help Desk Calls per
user/per mo. (average)
|
0.76 | 0.77 | 0.78 | 0.79 | 0.79 | 0.78 | ||||||||||||||||||||
Headquarters Users
|
929 | 948 | 971 | 994 | 1018 | 1042 | 13% growth over 5 yrs/2.4% per yr | |||||||||||||||||||
Headquarters VIP Users
|
59 | 59 | 59 | 59 | 59 | 59 | ||||||||||||||||||||
Remote Offices
|
26 | 8 | 8 | 8 | 8 | 8 | ||||||||||||||||||||
Remote Office Users
|
208 | 103 | 103 | 103 | 103 | 103 | ||||||||||||||||||||
Tele-workers
|
52 | 138 | 138 | 138 | 138 | 138 | ||||||||||||||||||||
Level 1 Support: |
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Schedule 2F—Help Desk Services SOW
5/2003 | ||||||||||||||||||||||||||||
to | ||||||||||||||||||||||||||||
System/Metric | 4/2004 | 2005 | 2006 | 2007 | 2008 | 2009 | Comments | |||||||||||||||||||||
Break/Fix |
223 | 228 | 233 | 239 | 245 | 251 | ||||||||||||||||||||||
Applications (all) |
2451 | 2510 | 2570 | 2632 | 2695 | 2760 | ||||||||||||||||||||||
IP / Data Networking |
219 | 224 | 229 | 234 | 240 | 246 | ||||||||||||||||||||||
Voice / Telco Services |
17 | 17 | 18 | 18 | 19 | 19 | ||||||||||||||||||||||
End-User Access/Resets |
3275 | 3354 | 3434 | 3516 | 3600 | 3686 | ||||||||||||||||||||||
Network-attached Printing |
0 | 0 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||
Local-attached Printers
/ Peripherals |
136 | 139 | 142 | 145 | 148 | 152 | ||||||||||||||||||||||
Moves, Adds, Changes |
9 | 9 | 9 | 9 | 10 | 10 | ||||||||||||||||||||||
Security Related |
179 | 183 | 187 | 191 | 196 | 201 | ||||||||||||||||||||||
Other / No Subject/Misc. |
47 | 48 | 49 | 50 | 51 | 52 | ||||||||||||||||||||||
Level 2 Support |
||||||||||||||||||||||||||||
Break/Fix |
782 | 801 | 820 | 840 | 860 | 881 | ||||||||||||||||||||||
Applications (all) |
2319 | 2375 | 2432 | 2490 | 2550 | 2611 | ||||||||||||||||||||||
IP / Data Networking |
200 | 205 | 210 | 215 | 220 | 225 | ||||||||||||||||||||||
Voice / Telco Services |
81 | 83 | 85 | 87 | 89 | 91 | ||||||||||||||||||||||
End-User Access/Resets |
92 | 94 | 96 | 98 | 100 | 102 | ||||||||||||||||||||||
Network-attached Printing |
6 | 6 | 6 | 6 | 7 | 7 | ||||||||||||||||||||||
Local-attached Printers
/ Peripherals |
503 | 515 | 527 | 540 | 553 | 566 | ||||||||||||||||||||||
Moves, Adds, Changes |
314 | 322 | 330 | 338 | 346 | 354 | ||||||||||||||||||||||
Security Related |
353 | 361 | 368 | 377 | 386 | 395 | ||||||||||||||||||||||
Other / No Subject/Misc. |
103 | 105 | 108 | 111 | 114 | 117 | ||||||||||||||||||||||
Level 3 Support |
95 | 97 | 99 | 101 | 103 | 105 |
Page 6
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Schedule 2F—Help Desk Services SOW
General Roles and Responsibilities | ACS | Symetra | ||||
1.
|
Set up the Help Desk, including implementation of systems necessary to document, track and manage End-User request for Services, inquiries and problem notifications | X | ||||
2.
|
Provide a SPOC for and coordinate all requests for Service in the service areas supported under the terms of the Agreement | X | ||||
3.
|
Provide expert assistance level 1, 2 and 3 to inquiries on the features, functions and usage of all Commercial-Off-The-Shelf (“COTS”) systems in use at Symetra | X | ||||
4.
|
Provide level 1 assistance to inquiries on the features, functions and usage of Symetra custom applications / software based on information obtained from Symetra knowledge transfer | X | ||||
5.
|
Identify, escalate, manage resolution and close problems | X | ||||
6.
|
Manage the Root Cause Analysis process on recurring problems |
X | ||||
7.
|
Perform administration services such as creating, changing and deleting user accounts | X | ||||
8.
|
Administer asset management | X |
SPOC Call Roles and Responsibilities | ACS | Symetra | ||||
1.
|
Provide SPOC call-in access via a toll-free number for all Help Desk Services described in this SOW for all Symetra IT Service Towers and Symetra locations | X | ||||
2.
|
Provide for multiple alternative communications channels, including voice messages, email and Intranet. In the case of voice communications, any IVR system must allow for immediate exit from the system and live communication with a Help Desk agent | X | ||||
3.
|
Record and redirect non IT Service Tower incidents and service requests | X |
Help Desk Operations Roles and Responsibilities | ACS | Symetra | ||||
1.
|
Develop and document operational procedures which meet Symetra requirements and adhere to defined Help Desk policies | X | ||||
2.
|
Review operational procedures | X | ||||
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Schedule 2F—Help Desk Services SOW
Help Desk Operations Roles and Responsibilities | ACS | Symetra | ||||
3.
|
Receive, track, answer and resolve Symetra End User and technical staff calls | X | ||||
4.
|
Coordinate IMACs, including all IT Services Towers | X | ||||
5.
|
Provide “How-to” and Level 2 assistance for Symetra defined COTS applications included in its distributed computing environment | X | ||||
6.
|
Coordinate employee user account administration, activation, changes and terminations, including: password/account setup and reset, remote access connectivity, E-mail accounts, End-User IDs, Password Resets, remote paging devices, voicemail administration, telephone lines, secure ID cards, catalog quotations, etc. | X | ||||
7.
|
Provide end-to-end problem identification, escalation, resolution and closure process | X | ||||
8.
|
Provide additional resources as needed during planned and unplanned critical events | X | ||||
9.
|
Support Symetra policies and best practices | X | ||||
Help Desk Administration Roles and Responsibilities | ACS | Symetra | ||||
10.
|
Develop and document Help Desk administration procedures which meet Symetra requirements and adhere to defined Help Desk policies | X | ||||
11.
|
Review Help Desk administration procedures | X | ||||
12.
|
Select and implement software and hardware (e.g. IVR) needed to collect, track and manage requests for service received by the Help Desk | X | ||||
13.
|
Track/manage/report Help Desk utilization | X | ||||
14.
|
Provide escalation contact list(s) for Symetra contacts | X | ||||
15.
|
Maintain and provide escalation contact list(s) for all Service Towers (including Third Parties such as vendors and service providers) | X | ||||
16.
|
Issue broadcasts or other notices to provide status updates as required for planned and unplanned events | X | ||||
17.
|
Provide End User or manager online/portal access to service requests and incident reports | X | ||||
18.
|
Develop and execute procedures for conducting End-User satisfaction surveys according to SLRs | X | ||||
19.
|
Review and approve procedures for conducting End-User satisfaction surveys | X | ||||
20.
|
Maintain a continuous improvement program that improves Help Desk Services using metrics to improve Service delivery | X | ||||
21.
|
Work with ACS operational and technical staff, and Symetra, to identify solutions that minimize the need to call the Help Desk (e.g. additional End User training, Self Help opportunities, Root Cause Analysis) | X | ||||
22.
|
Approve solutions that minimize the need to call the Help Desk | X | ||||
23.
|
Coordinate and make available envirdonment documentation (i.e. network configuration, and inventory of software to be supported) | X | ||||
Page 8
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Schedule 2F—Help Desk Services SOW
Service Request and Trouble Ticket Management Roles and | ||||||
Responsibilities | ACS | Symetra | ||||
1. |
Identify and describe priorities, response and resolution targets for Service calls and Service Requests of differing impacts | X | ||||
2. |
Provide a system to document, manage and track all Service Requests, problem reports and inquiries regardless of the means by which the request is submitted (e.g., telephone, email, fax, direct online input by End-Users, etc.) | X | ||||
3. |
Develop procedures to receive and respond to Symetra calls for Service according to defined prioritization and resolution targets. Ensure that response to Service Requests is based on priority and impact rather than the method used to notify the Help Desk (e.g., telephone, email, fax, direct input to Service Request system by End-Users, etc.). | X | ||||
4. |
Review and approve procedures to receive and respond to Symetra calls | X | ||||
5. |
Review and approve procedures for the escalation of Incidents | X | ||||
6. |
Resolve Incidents within prescribed time limits, if possible, otherwise escalate to appropriate Level 2 resource | X | ||||
7. |
Identify problem characteristics and Root Cause Analysis | X | ||||
8. |
Categorize, prioritize and log all IT Incidents (e.g. inquiries/problems/service requests) in the Trouble Ticket system | X | ||||
9. |
Monitor Incidents (Trouble Tickets) and escalate per policies and procedures until resolution and End-User satisfaction | X | ||||
10. |
Verify acceptance of services by contacting the End-User to confirm results and level of satisfaction | X | ||||
11. |
Ensure that recurring problems which meet defined criteria are reviewed using Root Cause Analysis processes | X | ||||
12. |
Ensure that inventory and configuration management records are updated to reflect completed Service Request (IMACs, and others) | X | ||||
Page 9
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Schedule 2F—Help Desk Services SOW
Remote Desktop Management Roles and Responsibilities | ACS | Symetra | ||||
1.
|
Recommend and develop policies for the use of remote control tools for maintenance and troubleshooting | X | ||||
2.
|
Review and approve policies for the use of remote control tools for maintenance and troubleshooting | X | ||||
3.
|
Diagnose problems using remote control capability and when possible implement corrective actions to resolve problems. If resolution is not possible escalate per the escalation procedures | X |
User Administration Services Roles and Responsibilities | ACS | Symetra | ||||
1.
|
Develop and document requirements and policies regarding End User Administration | X | ||||
2.
|
Approve requirements and policies regarding End User Administration | X | ||||
3.
|
Receive and track requests for user account activation, changes and terminations | X | ||||
4.
|
Create, change and delete user accounts per requests in accordance with Symetra’s security policies. | X | ||||
5.
|
Coordinate as necessary with other specialized areas to manage End User accounts | X | ||||
6.
|
Reset passwords as required in accordance with Symetra’s security policies | X | ||||
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Schedule 2F—Help Desk Services SOW
Installs, Moves, Adds and Changes Roles and Responsibilities | ACS | Symetra | ||||
1.
|
Receive and track requests for IMACs | X | ||||
2.
|
Confirm the requirements and scope and acquire Symetra approval of the IMAC request | X | ||||
3.
|
Contact the End User and schedule an appropriate, agreed time for the work to take place in remote offices | X | ||||
4.
|
Contact the End User and schedule an appropriate, agreed time for the work to take place in Symetra Headquarters | X | ||||
5.
|
Approve IMAC schedule | X | ||||
6.
|
Verify completion of IMACs by contacting the End User to confirm satisfaction | X |
Self Help Roles and Responsibilities | ACS | Symetra | ||||
1.
|
Identify Requirements for Self Help capabilities | X | ||||
2.
|
Implement Self-Help capabilities that enable End-Users to perform self service such as Password Resets and other administrative functions | X | ||||
3.
|
Monitor and review the effectiveness of Self Help capabilities and usage | X | ||||
4.
|
Develop recommendations for and implement improvements to Self Help capabilities (see Schedule 2A for general improvement recommendation process) | X | ||||
5.
|
Review and approve improvements to Self Help | X | ||||
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Schedule 2F—Help Desk Services SOW
Exceptions Requests Roles and Responsibilities | ACS | Symetra | ||||
1.
|
Develop and document exception request procedures | X | ||||
2.
|
Review and approve ACS exception process | X | ||||
3.
|
Document exception requests in trouble ticket system |
X | ||||
4.
|
Provide request status to requestor when approved | X | ||||
Planning and Analysis Roles and Responsibilities | ACS | Symetra | ||||
1.
|
Identify and recommend Help Desk solution that best meets Symetra business needs and expense/service—level expectations | X | ||||
2.
|
Approve Help Desk solutions and expense/service—levels | X | ||||
3.
|
Perform operational planning for Help Desk capacity and performance purposes | X | ||||
4.
|
Determine transitional plan & issues regarding facilities, layout & integration with other non-consolidated Help Desks (e.g. sales and agency technical services) | X | ||||
5.
|
Perform analysis of Symetra environment, including acquiring Symetra management team feedback, to identify the appropriate sets of skills, training, and experience needed by Help Desk staff | X | ||||
6.
|
Recommend Incident management, reporting standards and policies | X |
Reporting Roles and Responsibilities | ACS | Symetra | ||||
1. |
Report on Help Desk statistics and trends as requested (e.g., service request volumes and trends by types of End Users) | X | ||||
2. |
Report on trends in Service Requests indicating a need for training | X | ||||
3. |
Audit results & operations periodically | X | ||||
4. |
Provide online/portal access to Symetra Help Desk reports | X |
Page 12
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Schedule 2F—Help Desk Services SOW
a. | Tracking and resolution of requests outside of IT Service Towers | ||
b. | Distribution partners and policy holders |
Where Unavailability is defined as:
S outage duration x 100
(Schedule Time — planned outage)
Page 13
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Schedule 2F—Help Desk Services SOW
Page 14
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Schedule 2F—Help Desk Services SOW
Category | Business Hours | |
Password Support |
24x7x365 | |
End User Support |
Mon-Fri. 0400-1900 | |
Symetra IT
Operations
and Technical
Support
|
24x7x365 |
Page 15
Table of Contents
Schedule 2F—Help Desk Services SOW
Priority Level | Description | |||
1 - Emergency/Urgent | The problem has caused a complete and immediate work stoppage affecting a primary business process or a broad group of End Users such as an entire department, floor, branch, line of business, or external customer. No work around available. | |||
Examples: | ||||
Major application problem (e.g. payroll, call center, etc.) | ||||
Severe problem during critical periods (e.g. month-end processing) | ||||
Security Violation (e.g. denial of service, widespread virus, etc.) | ||||
2 - High | A business process is affected in such a way that business functions are severely degraded, multiple End Users are impacted or a key customer is affected. A workaround may be available; however the workaround is not easily sustainable. | |||
Examples: | ||||
Major application (e.g. exchange) | ||||
VIP Support | ||||
3 - Medium | A business process is affected in such a way that certain functions are unavailable to End Users or a system and/or service is degraded. A workaround may be available | |||
Examples: | ||||
Telecommunication problem (e.g. Blackberry, PBX digital/analog card) | ||||
Workstation problem (e.g. hardware, software) | ||||
4 - Low | An Incident that has little impact on normal business processes and can be handled on a scheduled basis. A workaround is available. | |||
Examples: | ||||
End User requests (e.g. system enhancement) | ||||
Peripheral problems (e.g. network printer) | ||||
Preventative Maintenance | ||||
Benchmarks |
Page 16
Table of Contents
Schedule 2F—Help Desk Services SOW
Definition | Response Time is the number of seconds or cycles
it takes any representative of Symetra to connect with
ACS’s contact center representative. ACS will provide
toll free telephone lines in adequate quantity to
handle call volume, ACD system to record call date,
time and duration information, and electronic interface
to all systems for monitoring and reporting. SLR Response Time coverage is Monday — Friday 0400-1900 |
Help Desk | ||||||
Responsiveness | Service Measure | Performance Target | SLR | |||
Speed-to-Answer
|
Phone response time | £ 30 sec | [***]% | |||
Call Abandonment
rate
|
Phone response time | £5% | [***]% | |||
Email response rate
|
Online response time | £ 1 hour | [***]% | |||
Voicemail response
rate
|
Voicemail response time (from manual input into the ticketing system) | £30 minutes | [***]% | |||
Formula | Number of events per event type within performance Target / total number of events per type during Measurement Interval = “Percent (%) Attained" | |||||
Measurement Interval | Capture daily, measure monthly, report monthly within approved operational windows | |||||
Measurement Tool/Source Data | To be agreed by the Parties |
Page 17
Table of Contents
Schedule 2F—Help Desk Services SOW
Definition | The time elapsed from the initiation of the Trouble Ticket until service is restored. SLR is based on coverage for Monday — Friday 0400-1900 |
Help Desk Incident | ||||||
Resolution | Service Measure | Performance Target | SLR | |||
First Contact
Resolution of
Trouble Tickets
|
First Contact Resolution of Trouble Tickets | 70% with <5% recalls | [***]% | |||
(SLA/SLR will be in
effect 60 days
after production
deployment date) |
||||||
Time to Resolution
— Shrink Wrap App
Incidents
|
Elapsed time | 2 hours with <5% recalls | [***]% | |||
(SLA/SLR will be in
effect 60 days
after production
deployment date) |
||||||
Incident Closure
Notice (via e-mail
and/or phone)
|
Elapsed time | 20 minutes following incident resolution | [***]% | |||
Root Cause Analysis
|
Schedule | Provide monthly review of recurring problem areas and resolutions | [***]% | |||
Formula | Number of instances within performance Target / total number of instances during Measurement Interval = “Percent (%) Attained” | |||||
Measurement Interval | Capture daily, measure monthly, report monthly within approved operational windows | |||||
Measurement Tool/Source Data | To be agreed by the Parties |
Definition | Routine functions, such as setting up user IDs, changing user authorization tables, changing account codes and similar functions, which are handled by ACS. SLR coverage is based on Mon-Fri. 0400-1900 |
Page 18
Table of Contents
Schedule 2F—Help Desk Services SOW
User Account | ||||||
Administration | ||||||
Tasks | Service Measure | Performance Target | SLR | |||
New User Account
(up to 5 per request)
|
Elapsed time | Completed within 1 business day of authorized request | [***]% | |||
New User Account
(6-20 per request)
|
Elapsed time | Completed within 3 business days of authorized request | [***]% | |||
New User Account
(20+ per request)
|
Elapsed time | Case by case | N/A | |||
Password Reset
|
Elapsed time | Completed within 5 minutes of receipt of request | [***]% | |||
Privilege Changes
|
Elapsed time | Within 4 business hours of Symetra authorized request | [***]% | |||
Disable User Account
|
Elapsed time | Within 60 minutes of Symetra authorized request | [***]% | |||
Terminate User Account
|
Elapsed time | After 14 days of authorized request | [***]% | |||
Procurement Request
|
Elapsed time | Request entered within 1 business day | [***]% | |||
Formula | Number of instances within performance Target / Total number of instances during Measurement Interval = “Percent (%) Attained” | |||||
Measurement Interval | Capture daily, measure monthly, report monthly within approved operational windows | |||||
Measurement Method/Source Data | To be agreed by the Parties |
Customer | ||||||
Satisfaction | Service Measure | Performance Target | SLR | |||
Periodic Sample
|
Response/Distribution rate | 10% of closed trouble tickets surveyed within 72 hours of closing ticket | [***]% | |||
Periodic Sample
Satisfaction
|
Symetra Satisfaction rate | End Users surveyed should be very satisfied or satisfied | [***]% |
Page 19
Table of Contents
Schedule 2F—Help Desk Services SOW
Customer | ||||||
Satisfaction | Service Measure | Performance Target | SLR | |||
Scheduled Survey
(conducted
annually)
|
Symetra Satisfaction rate | End Users surveyed should be very satisfied or satisfied | [***]% | |||
Formula | 1. Number of responses with a very
satisfied or satisfied rating/total number
of responses |
|||||
2. Sum of survey results from each
participant/total number of participants
responding to Periodic Sample |
||||||
3. Sum of survey result from each
participant/total number of participants
responding to Scheduled Survey |
||||||
Measurement Interval | See table above for survey period. | |||||
Measurement Method/Source Data | To be agreed by the Parties |
SOW Appendix | Description | |
F.1
|
Help Desk Supported Software | |
F.2
|
Help Desk Supported Hardware |
ITSA Schedule | Description | |
Schedule 2A
|
Cross Functional Services SOW | |
Schedule 2B
|
Enterprise Operations Center Services SOW | |
Schedule 2C
|
Distributed Computing Services SOW | |
Schedule 2D
|
Data Network Management Services SOW | |
Schedule 2E
|
Voice Communications Services SOW | |
Schedule 3
|
Fees | |
Schedule 5
|
Fee Reductions |
Page 20
Table of Contents
F.1 — Help Desk Supported SW
Symetra Distributed | ||||||||||||||||||||||||
Applications | Help Desk Supported | Core Image Applications | Standard | Not Supported | Bus. Needs Req. | License count | Site License | Limited Quantity amount | Notes | |||||||||||||||
Office Suite Applications |
||||||||||||||||||||||||
Office 2003 (Access, Excel,
Outlook, Powerpoint, Word) |
x | x | x | |||||||||||||||||||||
Spreadsheet Applications |
||||||||||||||||||||||||
Lotus 123 |
x | |||||||||||||||||||||||
Word Processing |
||||||||||||||||||||||||
WordPerfect 6.1 |
x | x | ||||||||||||||||||||||
Presentation Applications |
||||||||||||||||||||||||
Harvard Instant Charts |
||||||||||||||||||||||||
Desktop Publication Apps. |
||||||||||||||||||||||||
Adobe Acrobat |
x | x | ||||||||||||||||||||||
Adobe Reader 5.05 |
x | x | x | |||||||||||||||||||||
Frontpage |
x | |||||||||||||||||||||||
Publisher |
x | x | x | |||||||||||||||||||||
Graphic Design applications |
||||||||||||||||||||||||
Grabbit 2.5 |
x | |||||||||||||||||||||||
Local Database Applications |
||||||||||||||||||||||||
None |
||||||||||||||||||||||||
Database Reporting Apps |
||||||||||||||||||||||||
Crystal Reports |
x | x | ||||||||||||||||||||||
Reports Facilitator |
x | |||||||||||||||||||||||
Database Client |
||||||||||||||||||||||||
None |
||||||||||||||||||||||||
Terminal Emulator Apps. |
||||||||||||||||||||||||
ProComm Plus |
x | x | ||||||||||||||||||||||
Terminal Server applications |
||||||||||||||||||||||||
Citrix Client |
x | x | x | |||||||||||||||||||||
Miscsoft RDP Terminal Service
Client |
x | |||||||||||||||||||||||
E-mail applications |
||||||||||||||||||||||||
Exchange |
x | |||||||||||||||||||||||
MailMarshal — scanning |
x | |||||||||||||||||||||||
PDA applications |
||||||||||||||||||||||||
Blackberry Desktop Software
v3.6 service pack 2 |
x | |||||||||||||||||||||||
Calendar applications |
||||||||||||||||||||||||
Outlook |
x | x | x | |||||||||||||||||||||
Accounting applications |
||||||||||||||||||||||||
MFACT |
x | |||||||||||||||||||||||
Microcash for Windows |
x | |||||||||||||||||||||||
Finance applications |
||||||||||||||||||||||||
Flexsoft |
x | |||||||||||||||||||||||
FundStation |
x | |||||||||||||||||||||||
Quicken |
x | x | ||||||||||||||||||||||
Programming applications |
||||||||||||||||||||||||
Remedy (Action Request) |
x | |||||||||||||||||||||||
Seaview |
x | |||||||||||||||||||||||
Management Tool Apps |
||||||||||||||||||||||||
None |
||||||||||||||||||||||||
VPN applications |
||||||||||||||||||||||||
Extranet Access Client |
x | x | x | |||||||||||||||||||||
Contivity Client |
||||||||||||||||||||||||
AT&T Dialer |
||||||||||||||||||||||||
Internet applications |
||||||||||||||||||||||||
Internet Explorer 5.5 sp2 |
x | |||||||||||||||||||||||
Communication
applications |
||||||||||||||||||||||||
CentreVue |
x |
Confidential Information—For internal use only. | 1 |
Table of Contents
F.1 — Help Desk Supported SW
Symetra Distributed | ||||||||||||||||||||||||
Applications | Help Desk Supported | Core Image Applications | Standard | Not Supported | Bus. Needs Req. | License count | Site License | Limited Quantity amount | Notes | |||||||||||||||
Language Interpretation
Services |
x | |||||||||||||||||||||||
Lanier (old NICE calls) |
x | |||||||||||||||||||||||
NICE Universe |
x | |||||||||||||||||||||||
Phone 2PC Recording |
x | |||||||||||||||||||||||
Faxing applications |
||||||||||||||||||||||||
Enterprise Fax Manager |
x | |||||||||||||||||||||||
Fax Util |
x | |||||||||||||||||||||||
RightFax |
x | |||||||||||||||||||||||
WinFax |
x | x | ||||||||||||||||||||||
Flowcharting applications |
||||||||||||||||||||||||
Visio |
x | |||||||||||||||||||||||
Visio Viewer |
x | x | x | |||||||||||||||||||||
Contact Management Apps |
||||||||||||||||||||||||
Bacon’s MediaSource |
x | |||||||||||||||||||||||
Project Tracking Apps |
||||||||||||||||||||||||
Project |
x | |||||||||||||||||||||||
Simply TIME (task
manager) |
x | |||||||||||||||||||||||
Virus applications |
||||||||||||||||||||||||
Norton Anti-Virus |
x | x | x | |||||||||||||||||||||
Print Utility applications |
||||||||||||||||||||||||
PrintNow! |
x | |||||||||||||||||||||||
Scanning Software Apps |
||||||||||||||||||||||||
None |
||||||||||||||||||||||||
Handicap Utility |
||||||||||||||||||||||||
None |
||||||||||||||||||||||||
Video Conferencing Apps |
||||||||||||||||||||||||
None |
||||||||||||||||||||||||
Security applications |
||||||||||||||||||||||||
Cyber Gatekeeper Agent |
x | x | x | |||||||||||||||||||||
CyberArmor |
x | x | x | |||||||||||||||||||||
FAZAM 2000 |
x | |||||||||||||||||||||||
PowerQuest |
x | x | ||||||||||||||||||||||
Symantec Antivirus 8.01 |
||||||||||||||||||||||||
Reference applications |
||||||||||||||||||||||||
NILS |
x | |||||||||||||||||||||||
Operating Systems Apps |
||||||||||||||||||||||||
Windows 2000 sp3 |
x | x | x | |||||||||||||||||||||
Undefined applications |
||||||||||||||||||||||||
Ameritech White and Yellow
Pages |
x | |||||||||||||||||||||||
Catapult Training |
x | |||||||||||||||||||||||
Chase Insight & Reporter |
x | x | ||||||||||||||||||||||
Desktop Submit |
x | |||||||||||||||||||||||
EFTPS for Windows 01.07.01 |
x | |||||||||||||||||||||||
EOSI/CLAS (Library copyright) |
x | |||||||||||||||||||||||
Extra! 6.71 |
x | x | x | |||||||||||||||||||||
EZ2000 |
x | x | ||||||||||||||||||||||
FlashPlayer 7.0.19.0 |
x | x | x | |||||||||||||||||||||
ICW Required |
x | |||||||||||||||||||||||
Iomega Tools |
x | |||||||||||||||||||||||
Message Manager |
x | |||||||||||||||||||||||
MMCD |
x | |||||||||||||||||||||||
MSDN |
x | |||||||||||||||||||||||
PBS |
x | |||||||||||||||||||||||
DirectX 8.1 |
x | x | ||||||||||||||||||||||
Panagon Document Management |
x |
Confidential Information—For internal use only. | 2 |
Table of Contents
F.1 — Help Desk Supported SW
Symetra Distributed | ||||||||||||||||||||||||
Applications | Help Desk Supported | Core Image Applications | Standard | Not Supported | Bus. Needs Req. | License count | Site License | Limited Quantity amount | Notes | |||||||||||||||
PCAnywhere |
x | |||||||||||||||||||||||
PGP Encryption |
x | |||||||||||||||||||||||
PowerSelect |
x | |||||||||||||||||||||||
Qview4 |
x | |||||||||||||||||||||||
RoboHelp Office 2000 |
x | |||||||||||||||||||||||
Skill Vantage |
x | |||||||||||||||||||||||
Snag-It! (screen shot capture) |
x | |||||||||||||||||||||||
Source OffSite 3.5.1 |
x | |||||||||||||||||||||||
Spencer CD |
x | x | ||||||||||||||||||||||
Trellis |
x | |||||||||||||||||||||||
Unicenter |
x | |||||||||||||||||||||||
UVT |
x | |||||||||||||||||||||||
Web IIS |
x | |||||||||||||||||||||||
WebTrends |
x | |||||||||||||||||||||||
WELL Concession Calculator |
x | |||||||||||||||||||||||
Window’s MDAC 2.61 sp2 |
x | |||||||||||||||||||||||
Window’s Media Player 7.1 |
x | |||||||||||||||||||||||
Winrapid Teledex |
x | |||||||||||||||||||||||
WinZip 8.1 |
x |
Confidential Information—For internal use only. | 3 |
Table of Contents
F.2 — Help Desk Supported SW
IBM ThinkPad T40
IBM ThinkPad T41
IBM ThinkPad T20
IBM ThinkPad T21
IBM ThinkPad T22
IBM ThinkPad T23
Monitor — Compaq V7550 17”
Monitor — NEC FE991sb 19”
Monitor — Compaq P1210 21”
HP LaserJet 2100
HP LaserJet 4P, 5P, 4Plus, 6PXI
HP LaserJet 4, 4Si, 5, 5Si
LaserJet 4000, 4000T, 4050, 4050N, 8000
Dymo (Co-star) Printer
56K Fax Modem V.90 Internal 3COM U.S. Robotic
USR EXT 56K Modem V.92 Black Casing
Belkin Modem Cable — 9 Pin.
Network Card — IBM Token Ring Adapter 2, with Wake On LAN
IBM Turbo T/R Adapter 16/4 (ISA)*
IBM Turbo T/R Adapter 16/4 (ISA)*
3COM 10/100 PCI DESKTOP MGT Ethernet Adapter
IBM 3278/9 Emulation Adapter
RIM Blackberry 7280
RIM Blackberry 6210
RIM Blackberry 7230
Keyboard
Mouse
Confidential Information—For internal use only. | 4 |
Table of Contents
Schedule 2G — Output Processing Services SOW
Page 1 of 64
Table of Contents
1.0 PROJECT AND SERVICES OVERVIEW |
3 | |||
1.1 Assumptions |
3 | |||
1.2 Scope of Output Processing |
3 | |||
1.3 Business Objectives |
5 | |||
1.4 Technical Objectives |
5 | |||
1.5 Service Locations |
6 | |||
1.6 Confidentiality |
6 | |||
1.7 Out of Scope |
6 | |||
1.8 Staffing |
6 | |||
2.0 OUTPUT PROCESSING SPECIFICATIONS |
8 | |||
2.1 Current Output Processes for Symetra |
8 | |||
2.1.1 Statements Processing |
9 | |||
2.1.2 Deferred Annuity Contracts and Individual Life Policies |
17 | |||
2.1.3 Billing Statements |
21 | |||
2.1.4 Check Printing |
24 | |||
2.1.5 Taxes |
26 | |||
2.1.6 Correspondence |
28 | |||
2.2 Test Environments |
39 | |||
2.3 Test Outputs |
39 | |||
2.4 Audit Reports |
39 | |||
2.5 Proof of Mailing |
39 | |||
2.6 Printed Output Archive |
39 | |||
2.7 Forms |
41 | |||
2.7.1 Documerge Forms |
41 | |||
2.7.2 Line Text Forms |
41 | |||
2.7.3 Page Segments |
41 | |||
2.7.4 Overlays |
42 | |||
2.7.5 Character Sets |
43 | |||
2.7.6 Pre-printed Forms |
44 | |||
2.7.7 Forms Conversion |
44 | |||
2.7.8 Forms Coding and Maintenance |
45 | |||
2.8 File Transfers |
46 | |||
2.8.1 Outgoing Files (from Symetra/Infrastructure Third Party vendor) |
46 | |||
2.8.2 Incoming Files (to Symetra) |
46 | |||
2.8.3 Specify the Following |
46 | |||
2.8.4 File Sizes |
46 | |||
2.9 Future Needs |
50 | |||
2.9.1 Income Annuities |
50 | |||
2.9.2 Agent Compensation Statements |
50 | |||
2.9.3 Paris Annuity Case Statements and Annuity Billing Statements |
50 | |||
2.9.4 Tax Forms From Finance |
50 | |||
2.9.5 Retirement Services Confirms, Audit Reports, RMD Letters, and Commission Reports |
51 | |||
2.9.6 Mortgage Loan 1098’s |
51 | |||
2.9.7 All Systems |
51 | |||
Appendix A – System Flows |
52 |
Page 2 of 64
Table of Contents
Schedule 2G — Output Processing Service SOW
• | Linked to an “in flight” document and Content Management SOW project that will address post-transition requirements for: document scanning, indexing, and document and image storage | ||
• | Linked to an “in flight” print fulfillment project | ||
• | Required to support our ability to provide information through our agent/customer portal. |
• | ACS will establish an Symetra approved project schedule including key milestones and will manage to that project schedule. | ||
• | ACS will develop and Symetra will approve installation and cutover plans for those phases of the project allowing coordinated planning and the least possible disruption to current users. | ||
• | Upon project completion, Symetra will have an operational report per the design with complete documentation. | ||
• | After implementation, ACS will provide ongoing services support by keeping hardware, and software current. | ||
• | ACS will provide recommendations to improve output processing |
• | Output service deliverables: |
– | form coding and form management | ||
– | page segments and overlays — creation and maintenance | ||
– | data/forms/overlay conversion | ||
– | forms library maintenance and management | ||
– | generation of print streams from daily extract files | ||
– | printing — local to Symetra and outsourced | ||
– | post-processing and document assembly | ||
– | conversion of current archived output documents to ACS systems | ||
– | printed output image archiving | ||
– | web intranet portal to access data from archive | ||
– | access to archived data | ||
– | development and testing processes | ||
– | data security | ||
– | customer privacy | ||
– | disaster recovery | ||
– | infrastructure / technology environment |
1 | To distinguish it from marketing, and other types of outputs. |
Page 3 of 64
Table of Contents
Schedule 2G — Output Processing Service SOW
– | work flow training | ||
– | interfaces | ||
– | testing | ||
– | data transfer | ||
– | reports | ||
– | documentation | ||
– | technology support for Symetra departments and associated End Users in the initial implementation. |
• | Implementation and acceptance of all output service deliverables to Symetra for the following departments: |
– | Sales & Marketing | ||
– | Compliance | ||
– | Individual Life | ||
– | Income Annuities | ||
– | Group | ||
– | Retirement Services | ||
– | Life Finance | ||
– | Mortgage Loans | ||
– | SIS |
Page 4 of 64
Table of Contents
Schedule 2G — Output Processing Service SOW
• | Move toward more automated printing, processing and mailing/distribution. | ||
• | Outsource large volume and fully automated processes to ACS facilities | ||
• | Update and improve processes during the transition |
• | Limited local printing capability – policies and contracts Checks | |||
Checks | ||||
• | Local on the spot check printing capability and automated printing and mailing at ACS facilities | |||
• | Support three processes that currently produce checks: CDS, Payroll, Accounts Payable, Mutual Funds and SIS, and using a variety of different check stocks. |
• | Convert overlays to forms | |||
• | Produces both printed output and tapes to meet federal and state requirements. | |||
Archive | ||||
• | ACS must provide access to archive documents via web browser |
1. | Current output processes for Symetra | ||
2. | Test outputs | ||
3. | Audit reports | ||
4. | Proof of mailing | ||
5. | Printed output archive | ||
6. | Forms | ||
7. | File transfers | ||
8. | Process flows | ||
9. | Future needs |
Page 5 of 64
Table of Contents
Schedule 2G — Output Processing Service SOW
1. | Network with adequate capacity for file transfer to and from Symetra primary and secondary locations | ||
2. | Temporary/intermediate storage capacity for all specified extract files | ||
3. | Printed output archive | ||
4. | Portal to access archived printed output data/images, forms, and test outputs | ||
5. | Forms creation and management software | ||
6. | Forms library | ||
7. | Print stream generation software/hardware | ||
8. | Cut sheet, special forms and check printers | ||
9. | Post processing/mailing preparation systems | ||
10. | Mail sorting address correction reporting software | ||
11. | Life insurance policies and annuity contracts are forms intensive. Content and appearance must match the approved state-filed form to meet with state and federal compliance requirements. |
• | Network printer outputs – addressed in the Data Center Services SOW (Schedule 2B) | ||
• | Reports, both hardcopy and online in Control D – addressed in the Data Center Services SOW (Schedule 2B) | ||
• | Marketing material for agents, etc. – print/fulfillment/supply/distribution project | ||
• | Document and image scanning, storing, retrieving — document management systems and content management systems project |
Page 6 of 64
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Schedule 2G — Output Processing Service SOW
Page 7 of 64
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Schedule 2G — Output Processing Service SOW
Page 8 of 64
Table of Contents
Schedule 2G — Output Processing Service SOW
• | CK4 (CSC) — Converting to CyberLife in September 2004 – individual life annual statements | ||
• | Vantage-One (CSC) – deferred annuity statements | ||
• | Paris – deferred annuity statements and deferred annuity case statements | ||
• | DSS (CSC) — distribution support system — agent compensation |
• | Normal handling statements are printed and processed with Gunther post-processing systems where they are automatically sorted, packaged and readied for mailing. A Third Party vendor processes this mail to provide efficiency and reduced postage costs (bulk mailing). | ||
• | Agent copies are produced for both normal and special handling statements. | ||
• | Bi-fold packaging is preferred to reduce mailing costs. There is an automatic changeover to flat when a page count threshold is exceeded (~10 pages) and the fold becomes difficult. | ||
• | Overflow jobs are used to handle situations where more than 95 pages (reasonable flat limit) are to be packaged together. | ||
• | There are no inserts. |
• | Normal handling statements can be printed, processed and mailed directly to the recipient. | ||
• | All special handling statements are printed and returned to Symetra for manual processing and mailing. | ||
• | Special request statements are manually processed by Symetra and must be completed by 8:00 AM the following Business Day. This may require local printing. | ||
• | Proof of mailing is required. |
Page 9 of 64
Table of Contents
Schedule 2G — Output Processing Service SOW
January | February | March | April | May | ||||||||||||||||||||||
Job | Description | Output File Format | Run Times | 2004 | 2004 | 2004 | 2004 | 2004 | ||||||||||||||||||
LISA0102 |
CK4 extract - feeds EOS application | COBOL extract | 10:00 PM | |||||||||||||||||||||||
EOS03LFB |
Process life extract files (UL & VUL) | Documerge printstream | 10:00 PM | |||||||||||||||||||||||
EOS04LFB |
Split output between flats and bifold | Documerge printstream | 10:00 PM | |||||||||||||||||||||||
EOS04400 |
Print special request statements | Documerge printstream | 11:00 PM | 2,651 | 1,825 | 1,014 | 1,304 | 1,442 | ||||||||||||||||||
EOS04410 |
Print customer statements - flats | Documerge printstream | 11:00 PM | 285 | 223 | 298 | 234 | 354 | ||||||||||||||||||
EOS04420 |
Print customer statements - bifold | Documerge printstream | 11:00 PM | 52,675 | 54,469 | 56,212 | 58,164 | 53,593 | ||||||||||||||||||
EOS04450 |
Print agent copies - flats | Documerge printstream | 11:00 PM | 13,485 | 12,549 | 14,860 | 14,834 | 13,543 | ||||||||||||||||||
EOS04460 |
Print agent copies - bifold | Documerge printstream | 11:00 PM | 33,045 | 37,171 | 34,197 | 38,663 | 34,322 | ||||||||||||||||||
EOS04470 |
Print agent copies - Bifold | Documerge printstream | 11:00 PM | 2,197 | 1,491 | 836 | 2,038 | 1,262 | ||||||||||||||||||
— |
Total impressions per month | — | 104,338 | 107,728 | 107,417 | 115,237 | 104,516 | |||||||||||||||||||
— |
Approximate packages per month | — | 25,000 | 26,000 | 26,000 | 29,000 | 25,000 |
Forms are hard coded in the application. |
||
Statement front page:
|
LO-1215/EP 6/02 | |
Second and continuing pages:
|
LO-1216/EP 6/02 |
Page 10 of 64
Table of Contents
Schedule 2G — Output Processing Service SOW
• | Normal handling statements are printed and then processed with Gunther post-processing systems where they are automatically sorted, packaged and readied for mailing. A Third Party vendor currently processes this mail for efficiency and reduced postage costs. | ||
• | Agent copy statements are also produced and mailed for both normal and special handling (these are intermixed from Vantage-One and are a separate output from Paris. | ||
• | First quarter statements carry a two-page, inline privacy notice. | ||
• | Normal handling statements are produced and mailed during the two weeks following quarter-end as shown in the following table. This distribution helps to minimize excessive peaks in customer service call volume. |
Business Days after | ||||||||||||
Quarter End à | ||||||||||||
System â | 1 | 2 | 3 | 4 | 5 | 6 | ||||||
Vantage-One |
85,000 pkgs. produced | ~40,000 pkgs. mailed | ~40,000 pkgs. mailed | |||||||||
Paris |
40,000 pkgs. produced | ~40,000 pkgs. mailed | ||||||||||
Paris |
40,000 pkgs. produced | ~40,000 pkgs. mailed | ||||||||||
Paris |
30,000 pkgs. produced | ~30,000 pkgs. mailed |
• | There are newsletter inserts included in selected second and fourth quarter statement packages. The selection is based on product line and product type. These inserts are pre-printed and delivered bi-folded for insertion. They typically consist of 4 pages (11 by 17 glossy, folded into 81/2 by 11, then bi-folded to 51/2 by 81/2). They occasionally have an additional 81/2 by 11 center page. | ||
• | Bi-fold packaging is preferred to reduce mailing costs. There is an automatic changeover to flat when a page count threshold is exceeded (typically 9 pages) and the fold becomes difficult. Overflow jobs are also provided to handle situations where more than 95 pages (reasonable flat limit) are to be packaged together. |
Page 11 of 64
Table of Contents
Schedule 2G — Output Processing Service SOW
• | Quarterly statements can be printed, processed and mailed from ACS’ chosen location. | ||
• | Daily statements are manually processed by the business units, and are needed by 8:00 AM the next Business Day. | ||
• | Special handling statements must be returned to Symetra for manual processing and mailing the next Business Day. There are two special handling jobs to sort the statements for different departments. | ||
• | Foreign address statements can be mailed using appropriate postage (these are in with the special handling statements). | ||
• | All mailed statements must be out by the 15th day after quarter-end. | ||
• | Statements must be available for online viewing within 2 days of mailing. | ||
• | Proof of mailing is required. |
January | February | March | April | May | ||||||||||||||||||||
Job | Description | Run Times * | 2004 | 2004 | 2004 | 2004 | 2004 | |||||||||||||||||
EOS04L11 |
Customer statements – flats | 11:00 PM | 869 | 357 | 138 | 936 | 168 | |||||||||||||||||
EOS04L12 |
Customer statements – flats > 95 pages | 11:00 PM | 279 | 323 | 78 | 320 | 94 | |||||||||||||||||
EOS04L21 |
Customer statements – bifold | 11:00 PM | 48,849 | 14,424 | — | 51,278 | — | |||||||||||||||||
EOS04L22 |
Customer statements – bifold | 11:00 PM | 50,217 | 12,513 | — | 49,161 | — | |||||||||||||||||
EOS04L23 |
Customer statements – bifold | 11:00 PM | 51,879 | 9 | — | 51,864 | — | |||||||||||||||||
EOS04L24 |
Customer statements – bifold | 11:00 PM | 36,911 | 9 | — | 51,188 | — | |||||||||||||||||
EOS04L25 |
Customer statements – bifold | 11:00 PM | 21,327 | 9 | — | 52,637 | — | |||||||||||||||||
EOS04L26 |
Customer statements – bifold | 11:00 PM | 12,130 | 9 | — | 27,129 | — | |||||||||||||||||
EOS04L27 |
Customer statements – bifold | 11:00 PM | 16,603 | 9 | — | 16,236 | — | |||||||||||||||||
EOS04L28 |
Customer statements – bifold | 11:00 PM | 56 | 9 | — | 12,064 | — | |||||||||||||||||
EOS04L29 |
Customer statements – bifold | 11:00 PM | 56 | 9 | — | 12,062 | — | |||||||||||||||||
EOS04L31 |
Customer statements – bifold | 11:00 PM | 56 | 9 | — | 12,060 | — | |||||||||||||||||
EOS04L32 |
Customer statements – bifold | 11:00 PM | 56 | 9 | — | 12,062 | — | |||||||||||||||||
EOS04L33 |
Customer statements – bifold | 11:00 PM | 56 | 9 | — | 12,060 | — | |||||||||||||||||
EOS04L34 |
Customer statements – bifold | 11:00 PM | 56 | 9 | — | 12,056 | — | |||||||||||||||||
EOS04L35 |
Customer statements – bifold | 11:00 PM | 56 | 9 | — | 12,654 | — | |||||||||||||||||
EOS04L36 |
Customer statements - bifold | 11:00 PM | 56 | 9 | — | 12,055 | — | |||||||||||||||||
EOS04L37 |
Customer statements - bifold | 11:00 PM | 56 | 9 | — | 12,052 | — | |||||||||||||||||
EOS04L38 |
Customer statements - bifold | 11:00 PM | 56 | 9 | — | 12,057 | — | |||||||||||||||||
EOS04L39 |
Customer statements - bifold | 11:00 PM | 56 | 9 | — | 14,555 | — | |||||||||||||||||
EOS04L40 |
Customer statements - bifold | 11:00 PM | 56 | 9 | — | 3,139 | — | |||||||||||||||||
EOS04L51 |
Agent copy - bifold | 11:00 PM | 1,101 | 197 | — | 656 | — | |||||||||||||||||
EOS04L52-69 |
Agent copy - bifold | 11:00 PM | 697 | 153 | — | 340 | — | |||||||||||||||||
EOS04L71 |
Agent copy - flat | 11:00 PM | 3,753 | 751 | — | 3,114 | — | |||||||||||||||||
EOS04L72-90 |
Agent copy - flat | 11:00 PM | 738 | 162 | — | 360 | — | |||||||||||||||||
EOS04L95 |
Agent copy > 95 pages | 11:00 PM | 14,379 | 6,030 | — | 12,666 | — | |||||||||||||||||
EOS04LS1 |
Special handling | 11:00 PM | 1,798 | 7,943 | 12,933 | 10,757 | 9,397 | |||||||||||||||||
EOS04LS5 |
Special handling | 11:00 PM | 3,646 | 1,635 | 1,790 | 3,135 | 873 | |||||||||||||||||
— |
Total impressions per month | 265,848 | 44,641 | 14,939 | 470,653 | 10,532 | ||||||||||||||||||
— |
Approximate packages per month | 200,000 | 38,000 | 10.000 | 200,000 | 6,000 |
* | On quarter end, these jobs will not complete until 10:00 PM the following day. |
Page 12 of 64
Table of Contents
Schedule 2G — Output Processing Service SOW
Forms are hard coded in the application. |
||
Statement front page – pie chart:
|
LP-1376/EP 11/03 | |
Statement front page – no pie chart:
|
LP-1376/EP 12/03 | |
Second and continuing pages:
|
LP-1377/EP 11/03 |
Page 13 of 64
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Schedule 2G — Output Processing Service SOW
• | There are no inserts. | ||
• | Mailed in size-appropriate envelopes. |
• | Special handling statements must be returned to Symetra for manual handling the next Business Day. | ||
• | Proof of mailing is required. |
January | February | March | April | May | ||||||||||||||||||||||
Job | Description | Output File Format | Run Time | 2004 | 2004 | 2004 | 2004 | 2004 | ||||||||||||||||||
LPA1S200 |
Paris case statements | Formatted printstream | 11:00 PM | 8,085 | 2,433 | 1,114 | 4,745 | 1,380 |
Forms are hard coded in the application. |
||
Paris case statement forms:
|
LP906A/EP 1/92 (boxed overlay) | |
LP906N (boxed overlay) | ||
LP907A/EP 1/92 (boxed overlay) |
Page 14 of 64
Table of Contents
Schedule 2G — Output Processing Service SOW
• | Statements are sent to production mailing sorted into 6 groups: |
910 - | New York (with and without checks) | ||
920 - | Income annuities large check — value over $100,000 | ||
930 - | Hold code (special handling – sent back to Symetra) | ||
940 - | LMKSGC (grouped by agency – all are addressed the same, but the statements are for many different producers) | ||
950 - | No check (EFT used instead, or check value less than $100) | ||
960 - | All others (statements that are to be matched with checks) |
• | Checks are manually matched and inserted with the corresponding compensation statement. | ||
• | Statements are generally packaged in bi-fold envelopes unless they exceed a threshold page count (10 pages) in which case they sent to the flat (9 by 12) envelope print job. | ||
• | Output schedule is: |
o | Fridays – weekly and bi-weekly statements | ||
o | Month end statements | ||
o | Quarter-end statements and annual statements |
• | Statements for New York agencies (sort code 910) must be printed on New York letterhead and mailed in New York envelopes. | ||
• | Special handling output (sort code 930) must be returned to Symetra for manual handling the next Business Day. | ||
• | Statements for large checks (sort code 920) must be returned to Symetra for manual handling the next Business Day. | ||
• | Statements with no check (sort code 950) can be mailed out directly to the recipient. | ||
• | Statements for LMKSGC (sort code 940) must be matched up to the affiliated check and mailed. | ||
• | Statements for all others (sort code 960) must be matched up to the affiliated check and mailed. | ||
• | Mismatch statements (i.e., payment of $100 or greater with no check) must be returned to Symetra for manual handling the next Business Day. | ||
• | Proof of mailing is required. |
Page 15 of 64
Table of Contents
Schedule 2G — Output Processing Service SOW
January | February | March | April | May | ||||||||||||||||||||||
Job | Description | Output File Format | Run Times * | 2004 | 2004 | 2004 | 2004 | 2004 | ||||||||||||||||||
EOS04LSA
|
Agent compensation – bifold | Documerge printstream | 3:00 AM | 40,362 | 18,005 | 32,688 | 21,702 | 19,193 | ||||||||||||||||||
EOS04LSB
|
Agent compensation — flat | Documerge printstream | 3:00 AM | 273 | 297 | 325 | 356 | 344 | ||||||||||||||||||
—
|
Total impressions per month | — | 40,635 | 18,302 | 33,013 | 22,058 | 19,537 |
* | 3:00 PM on quarter-end |
Forms are hard coded in the application. |
||
Mailing page – flat
|
OC-635/EP 09/00 | |
Mailing page – bi-fold
|
OC-686/EP 09/00 | |
Agent compensation statement front page:
|
LSA365/EP 03/02 | |
Agent compensation statement detail page:
|
LSA366/EP 10/01 | |
NY agent compensation statement front page:
|
LSA367/EP 12/01 | |
NY agent compensation statement detail page:
|
LSA368/EP 12/01 |
Page 16 of 64
Table of Contents
Schedule 2G — Output Processing Service SOW
• | Printed contracts are processed using Gunther automated post-processing equipment. The package is not sealed, and is returned to the new business unit of retirement services for final checkout and mailing. | ||
• | There are inserts included with the contract package, depending on product and line of business. | ||
• | Flat packaging (9 by 12 envelopes) is used for all contract packages. | ||
• | Many of these forms are filed with the states. |
• | These contracts must be returned to Symetra by 8:00 AM the next Business Day. | ||
• | All contract packages are reviewed by the business unit and validated for mailing to the correct recipient (some go to the customer and some go to the agency). | ||
• | Variable contract packages must be mailed within 2 days of creation. | ||
• | Ability to re-issue or re-print old contracts is required (sometimes requests back to 1972 are received due to the fact that these are retirement accounts). |
Page 17 of 64
Table of Contents
Schedule 2G — Output Processing Service SOW
• | Proof of mailing is required by five states. |
January | February | March | April | May | ||||||||||||||||||||||
Job | Description | Output File Format | Run Times | 2004 | 2004 | 2004 | 2004 | 2004 | ||||||||||||||||||
LVF03710 |
Extract | 1:00 AM | — | — | — | — | — | |||||||||||||||||||
EOS04LEP |
Contracts | Documerge printstream | 2:00 AM | 112 | 100 | 90 | 120 | 100 | ||||||||||||||||||
EOS04LE1 |
Contracts | Documerge printstream | 2:00 AM | 1,594 | 592 | 856 | 894 | 1,072 | ||||||||||||||||||
EOS04LE2 |
Contracts | Documerge printstream | 2:00 AM | 5,440 | 2,113 | 1,839 | 2,496 | 4,510 | ||||||||||||||||||
EOS04LE3 |
Contracts | Documerge printstream | 2:00 AM | 100 | 100 | 90 | 110 | 100 | ||||||||||||||||||
EOS04LE4 |
Contracts | Documerge printstream | 2:00 AM | 100 | 100 | 90 | 110 | 100 | ||||||||||||||||||
EOS04LMS |
Contracts | Documerge printstream | 2:00 AM | 814 | 376 | 350 | 444 | 694 | ||||||||||||||||||
— |
Total impressions per month* | — | 8,160 | 3,381 | 3,315 | 4,174 | 6,576 |
* | These quantities are currently low based on a drop since the announcement of Symetra’s sale. They are projected to potentially increase to more than 50,000 per month within a year based on the new Symetra corporate entity and increased sales. |
Page 18 of 64
Table of Contents
Schedule 2G — Output Processing Service SOW
• | Policies are processed using Gunther automated post-processing equipment. The packages created are returned to Symetra early the next Business Day. | ||
• | Inserts into the contract include the application, part II, Amendments and endorsements. | ||
• | The application and part II are printed locally within the business unit. The automatic amendments and endorsements print with the contract pages and are manually inserted into the contract. | ||
• | Flat packaging is used for all policy packages. |
• | All policy output must be available for print at Symetra H.Q. by 5:00am the next Business Day. | ||
• | Proof of mailing is not applicable. |
January | February | March | April | May | ||||||||||||||||||||||
Job | Description | Output File Format | Run Times | 2004 | 2004 | 2004 | 2004 | 2004 | ||||||||||||||||||
LISL0100
|
Individual policy pages | Documerge printstream | 11:00 PM | 9,491 | 8,049 | 8,188 | 9,280 | 9,770 | ||||||||||||||||||
LISL0110
|
Individual policy pages, agent cards/labels | Documerge printstream | 11:00 PM | 5,934 | 4,350 | 4,256 | 5,506 | 5,589 | ||||||||||||||||||
LISL0120
|
Individual policy pages | Documerge printstream | 11:00 PM | 118,021 | 81,602 | 80,512 | 100,289 | 104,642 | ||||||||||||||||||
LISL0125
|
Individual policy pages | Documerge printstream | 11:00 PM | 140 | 133 | 126 | 157 | 141 | ||||||||||||||||||
LISP0100
|
* ASL policy pages | Documerge printstream | 11:00 PM | 1,494 | 1,267 | 1,078 | 1,146 | 1,104 | ||||||||||||||||||
LISP0120
|
* Individual policy pages | Documerge printstream | 11:00 PM | 2,285 | 1,897 | 1,625 | 1,725 | 1,990 | ||||||||||||||||||
LISA0117
|
Policy cover letters | Formatted output | 10:00 PM | 3,045 | 2,117 | 2,141 | 2,717 | 2,413 | ||||||||||||||||||
LISA0130
|
DPFS schedule pages, new business worksheets, agent cards, mailing labels | Formatted output | 2:00 PM | 47 | 17 | 46 | 45 | 37 | ||||||||||||||||||
LISA0140
|
DPFS schedule pages, New business worksheets, agent cards, mailing labels DPFS schedule pages | Formatted output | 9:00 PM | 72 | 63 | 70 | 74 | 80 | ||||||||||||||||||
LISA0056
|
Amendment letters for new business | Formatted output | 10:00 PM | — | — | 36 | 1,075 | 1,042 | ||||||||||||||||||
—
|
Total impressions per month | — | 137,484 | 97,378 | 95,901 | 118,222 | 123,353 |
* | LISP0100 and LISP0120 may be phased out prior to completion of this project. |
Page 19 of 64
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Schedule 2G — Output Processing Service SOW
Page 20 of 64
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Schedule 2G — Output Processing Service SOW
• | Any errors or damaged pages must be returned to Symetra for review and manual handling. | ||
• | Proof of mailing is not applicable. |
January | February | March | April | May | ||||||||||||||||||||||
Job | Description | Output File Format | Run Times | 2004 | 2004 | 2004 | 2004 | 2004 | ||||||||||||||||||
LCG40021 |
Billing statements - self-administered | Formatted output | 9:00 PM | 45 | 45 | 45 | 45 | 45 | ||||||||||||||||||
LCG40024 |
Billing statements - list bill | Formatted output | 9:00 PM | 1,212 | 1,212 | 1,212 | 1,212 | 1,212 | ||||||||||||||||||
— |
Total impressions per month | — | 1,257 | 1,257 | 1,257 | 1,257 | 1,257 |
Forms are hard coded in the application. |
||
List bill form:
|
LG1110/EP 7/90 | |
DP-740/EP 7/90 |
Page 21 of 64
Table of Contents
Schedule 2G — Output Processing Service SOW
• | There are no inserts. |
• | Vantage-One list bills and Paris loan bills can be mailed directly from ACS’ location. | ||
• | Retirement services requires the ability to request pulls from the Paris list bills. |
January | February | March | April | May | ||||||||||||||||||||||
Job | Description | Output File Format | Run Times | 2004 | 2004 | 2004 | 2004 | 2004 | ||||||||||||||||||
LPA1D140 |
Paris list bill statements | Formatted output | 11:00 PM | 5,668 | 6,768 | 5,499 | 5,546 | 5,320 | ||||||||||||||||||
LPA1L140 |
Paris loan billings | Formatted output | 10:00 PM | 1,045 | 876 | 806 | 826 | 847 | ||||||||||||||||||
LVF03600 |
Vantage-One list bill statements | Documerge printstream | 12:00 PM | 72 | 67 | 64 | 76 | 71 | ||||||||||||||||||
— |
Total impressions per month | — | 6,785 | 7,711 | 6,369 | 6,448 | 6,238 |
Paris list bill forms:
|
LP-869/EP 7/99 | |
Paris loan bill forms: |
||
Vantage-One list bill forms:
|
LN827/EP 5/01 Page 1 | |
LN828 Page 2-6 — Portrait | ||
LN829 Page 2-5 — Landscape |
Page 22 of 64
Table of Contents
Schedule 2G — Output Processing Service SOW
• | All output is currently returned to Symetra for manual handling early the next Business Day. | ||
• | Premium notices could be mailed out directly if pull requests could be accommodated. |
January | February | March | April | May | ||||||||||||||||||||||
Job | Description | Output File Format | Run Times | 2004 | 2004 | 2004 | 2004 | 2004 | ||||||||||||||||||
LISA0124 |
Billing letters | Formatted output | 10:00 PM | — | — | — | — | 45 | ||||||||||||||||||
LISA0091 |
List bill | Formatted output | 10:00 PM | 3,676 | 3,676 | 3,676 | 3,676 | 3,676 | ||||||||||||||||||
LISA0092 |
Premium payment notice | Formatted output | 10:00 PM | 82,500 | 82,500 | 82,500 | 82,500 | 82,500 | ||||||||||||||||||
— |
Total impressions per month | — | 86,176 | 86,176 | 86,176 | 86,176 | 86,221 |
Page 23 of 64
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Schedule 2G — Output Processing Service SOW
• | Printed output from LAD60303 is folded and inserted into envelopes ready for mailing. | ||
• | Printed output from LAD60304 is returned to Symetra for manual handling. | ||
• | The on-line manually input checks are processed by LAD60310 for special processing as defined in the description above. | ||
• | There are generally no inserts for the directly mailed checks; however, there may be ad-hoc insert requests at a company or product line level. | ||
• | Checks are packaged in standard tri-fold business envelopes. |
• | The checks must be held until 1:00 PM in case any checks need to be pulled prior to mailing. | ||
• | Printed output from LAD60304 must be returned to Symetra for manual handling the next Business Day. The output is manually matched to other correspondence prior to mailing. | ||
• | Proof of mailing is required. |
January | February | March | April | May | ||||||||||||||||||||||
Job | Description | Output File Format | Run Times | 2004 | 2004 | 2004 | 2004 | 2004 | ||||||||||||||||||
LAD60303 |
Check printing – direct mailing | Documerge printstream | 2:00 AM* | 20,226 | 19,292 | 15,682 | 26,684 | 19,356 | ||||||||||||||||||
LAD60304 |
Check printing – return to Symetra | Documerge printstream | 2:00 AM | 11,528 | 4,333 | 6,678 | 5,074 | 4,906 | ||||||||||||||||||
LAD60310 |
Check printing – local printing | Documerge printstream | 3:00 PM | 300 | 300 | 300 | 300 | 300 | ||||||||||||||||||
— |
Total impressions per month | — | 32,054 | 23,925 | 22,660 | 32,058 | 24,562 |
* | 9:00 AM on month-end |
Page 24 of 64
Table of Contents
Schedule 2G — Output Processing Service SOW
CDS check form:
|
W776/EP 069700 | |
CDS overflow form:
|
W775/EP 109100 | |
Check stock:
|
W765 8/99 |
Page 25 of 64
Table of Contents
Schedule 2G — Output Processing Service SOW
• | Printed output is processed and mailed directly to the recipient. | ||
• | Inserts are not allowed. | ||
• | These notices are packaged in various envelopes based on the form. | ||
• | All forms can be run daily as required for corrections. |
• | The envelopes must indicate “Tax Document Enclosed”. | ||
• | The SSN cannot show in the envelope window. | ||
• | The 1099 forms must be mailed no later than January 31th. They are typically printed for mailing January 15thand mailed a week before the deadline. | ||
• | The 5498 forms must be mailed no later than May 31st. The data should be available at the print and mail center 5 days prior to mail date. | ||
• | Foreign mail can be mailed directly to the recipient after the correct postage is applied. | ||
• | The following output must be returned to Symetra the next Business Day for manual handling: |
o | State output — Some states require a copy of the 1099 or W-2 to be provided. Tapes are sometimes used based on volume of data and state requirements. | ||
o | Reprints – The reprint ability is used to process mailings that are ripped or torn during handling or mail processing. | ||
o | Corrections | ||
o | Bad address mail |
• | Proof of mailing is not applicable. | ||
• | Reporting of output counts is required. The LTR system creates reports that are used in conjunction with data center processes, including counts. |
Page 26 of 64
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Schedule 2G — Output Processing Service SOW
January | February | March | April | May | ||||||||||||||||||||||
Job | Description | Output File Format | Run Times * | 2004 | 2004 | 2004 | 2004 | 2004 | ||||||||||||||||||
LTRC0200 |
1099 and W2 corrections | Documerge printstream | 1:00 AM | 675 | 1,463 | 851 | 690 | 735 | ||||||||||||||||||
LTRY0150 |
1099R customer | Documerge printstream | 1:00 AM | 47,000 | — | — | — | — | ||||||||||||||||||
LTRY0200 |
1099I customer | Documerge printstream | 1:00 AM | 718 | — | — | — | — | ||||||||||||||||||
LTRY0210 |
1099M customer | Documerge printstream | 1:00 AM | 3,536 | — | — | — | — | ||||||||||||||||||
LTRY0220 |
1099LTC – typed manually | Documerge printstream | 1:00 AM | 9 | — | — | — | — | ||||||||||||||||||
LTRYS420 |
1099I state | Documerge printstream | 1:00 AM | 10 | — | — | — | — | ||||||||||||||||||
LTRYS430 |
1099M state | Documerge printstream | 1:00 AM | 26 | — | — | — | — | ||||||||||||||||||
LTRYS440 |
1099R state | Documerge printstream | 1:00 AM | 593 | — | — | — | — | ||||||||||||||||||
LTRY0800 |
5498 customer | Documerge printstream | 1:00 AM | — | — | — | — | 46,000 | ||||||||||||||||||
LTRY0300 |
W2 customer | Documerge printstream | 1:00 AM | 937 | — | — | — | — | ||||||||||||||||||
LTRY0230 |
W2G typed manually | Documerge printstream | 1:00 AM | 5 | — | — | — | — | ||||||||||||||||||
LTRSY620 |
W2 state | Documerge printstream | 1:00 AM | 104 | — | — | — | — | ||||||||||||||||||
LTRY0751 |
B-notice customer as-required | Documerge printstream | 1:00 AM | — | — | — | — | — | ||||||||||||||||||
LTR70752 |
B-Notice customer as-required – second notice | Documerge printstream | 1:00 AM | — | — | — | — | — | ||||||||||||||||||
— |
Total impressions per month | — | 105,613 | 1,463 | 851 | 690 | 46,735 |
* | 7:00 AM on month-end |
PAGEDEF | FORMDEF | OVERLAY | FORM | |||||
Federal |
||||||||
1099R
|
LTR5 | LTRCR3 | L9RCB3 L9RCF3 |
LO-1173 3-section, perforated | ||||
1099I
|
LTRA | LTRCI3 | L9ICF3 | Standard paper | ||||
1099M
|
LTRA | LTRCM3 | L9MCF3 | Standard paper | ||||
W2
|
LTR6T | LTRCW3 | LW2CB3 LW2CF3 |
LO-1174 4-quadrants, perforated | ||||
5498
|
LTRA | LTRC53 | L54CF3 | Standard paper | ||||
State |
||||||||
1099I
|
LTR9I | LTRSI3 | L9ISF3 | LO-1173 3-section, perforated | ||||
1099M
|
LTR9M | LTRSM3 | L9MSF3 | LO-1173 3-section, perforated | ||||
1099R
|
LTR7 | LTRSR3 | L9RSF3 | LO-1172 2-section, perforated | ||||
W2
|
LTR8 | LTRSW3 | LW2SF3 | LO-1172 2-section, perforated |
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Schedule 2G — Output Processing Service SOW
• | This job runs monthly |
• | All output mailed directly |
Run | January | February | March | April | May | |||||||||||||||||||||
Job | Description | Output File Format | Time | 2004 | 2004 | 2004 | 2004 | 2004 | ||||||||||||||||||
BRS0STCS
|
Customer service letters for standard accounts | Formatted output | 7:00 PM | 865 | 981 | 1,099 | 1,270 | 1,212 |
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Schedule 2G — Output Processing Service SOW
2.1.6.2 | Agency Compensation Letters |
• | E-comp letters are packaged in standard tri-fold business envelopes. | ||
• | There are no inserts. |
Job | Description | Output File Format | Run Times | January | February | March | April | May | ||||||||||||||||||||||||
** | 2004 | 2004 | 2004 | 2004 | 2004 | |||||||||||||||||||||||||||
EOS04LSA | EComp update validation letters |
Documerge printstream | 3:00 AM | * | * | * | * | * | ||||||||||||||||||||||||
EOS04LSB | EComp update validation letters |
Documerge printstream | 3:00 AM | * | * | * | * | * | ||||||||||||||||||||||||
— | Total impressions per month (not available) |
— |
* | These counts are included in the numbers for agent compensation statements. The interface files are processed in the same set of EOS jobs. | |
** | Run can take up to 3:00 PM at quarter-end |
EComp update validation letters:
|
OC-673/EP 03/02 | |
EComp update validation letters, NY:
|
OC-673/NYEP 05/02 |
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Schedule 2G — Output Processing Service SOW
• | There are no inserts. | ||
• | Paris RMD Letters are printed locally. | ||
• | Vantage RMD Letters are triggered by the MDA transaction under one of three conditions: |
o | January 1 of the year that the annuitant turns 701/2, | ||
o | the annuitant is already 701/2 when the contract is added to the admin system, or | ||
o | when policies are added earlier in the year and the annuitant does not turn 701/2 until later in the year, RMD will be triggered on the RMD notice date, which is 90 days before the day they turn 701/2 |
• | schedule a/commission reports are created monthly, with the largest volume in January. The volume is about 2,000 per year, multiplied by about 4 pages each times 4 copies, results in about 32,000 pages. |
• | Special handling (such as multiple pages and foreign addresses) can be mailed out directly to the recipient. | ||
• | Need to have ability to contact vendor to pull letters from the output if unable to suppress. | ||
• | Corporate audit reports can be mailed out directly. | ||
• | Schedule a letters and commission reports must be returned to Symetra for manual handling the next Business Day. | ||
• | Need a count validation of output and next day notice of any print failures or errored output. |
• | Online view of printed output must be available within 2 days following mailing. | ||
• | Documents must be stored in archive for a minimum of 7 years. | ||
• | For Paris, only variables go to archive for storage now. There is rarely a need to access confirms. It would be helpful though to have online view and archive of all confirms. | ||
• | For Vantage-one, all confirms go to archive. |
Job | Description | Output File Format | Run Times | January | February | March | April | May | ||||||||||||||||||||||
2004 | 2004 | 2004 | 2004 | 2004 | ||||||||||||||||||||||||||
LPA1F170 | Confirmation statements |
Documerge printstream | 11:00 PM | 2,095 | 2,105 | 2,018 | 2,354 | 2,256 | ||||||||||||||||||||||
LPA1F172 | Confirmation statements |
Documerge printstream | 11:00 PM | 1,496 | 1,162 | 1,055 | 1,810 | 1,446 | ||||||||||||||||||||||
LPA1F174 | Confirmation statements |
Documerge printstream | 11:00 PM | 4,340 | 4,311 | 3,814 | 4,211 | 5,640 | ||||||||||||||||||||||
LPA1F176 | Confirmation statements |
Documerge printstream | 11:00 PM | — | — | — | — | 5 | ||||||||||||||||||||||
LPA1E210 | IVR participant interface — PIN change |
Formatted output | 10:00 PM | 68 | 56 | 45 | 64 | 48 | ||||||||||||||||||||||
LPA1K400 | Annuity payment confirms |
Formatted output | 10:00 PM | 7 | 5 | — | 7 | 6 | ||||||||||||||||||||||
LPA1W180 | RMD letters |
Local print | 11:00 PM | — | — | — | — | — | ||||||||||||||||||||||
LPA1S800 | Schedule a letters and commission reports |
Formatted output | 11:00 PM | 4,482 | 208 | 146 | 834 | 894 | ||||||||||||||||||||||
LPA1Y200 | Corporate audit reports |
Formatted output | 11:00 PM | — | — | — | 1,237 | 9,765 | ||||||||||||||||||||||
LPA10158 | Mutual fund letters |
Documerge printstream | 11:00 PM | — | — | — | — | — | ||||||||||||||||||||||
LVF03000 | Confirmation statements |
Documerge printstream | 12:00 PM | 3,364 | 3,247 | 2,996 | 3,509 | 3,211 | ||||||||||||||||||||||
LVF03050 | Confirmation statements |
Documerge printstream | 12:00 PM | 52 | 42 | 33 | 50 | 58 | ||||||||||||||||||||||
LVF03400 | RMD letters |
Documerge printstream | 12:00 PM | 104 | 90 | 102 | 114 | 105 | ||||||||||||||||||||||
LVF03500 | Mutual fund letters |
Documerge printstream | 12:00 PM | — | — | — | — | — | ||||||||||||||||||||||
— | Total Impressions per Month |
— | 16,008 | 11,226 | 10,209 | 14,190 | 23,434 |
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Schedule 2G — Output Processing Service SOW
Paris confirms:
|
LP-869/EP 7/99 | |
Vantage-One confirms:
|
LN-811/EP 01/99 | |
Vantage-One RMD letters:
|
LP-1240 11/01 | |
Vantage-One:
|
LN-830 10/01 | |
Vantage-One NY:
|
LN831 XXXX 00000000(1) | |
Vantage-One MULIC:
|
LN832 EP 100200(1) | |
Schedule a letters:
|
Letterhead | |
IVR participant interface:
|
Letterhead | |
Corporate audit reports:
|
Plain, legal |
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Schedule 2G — Output Processing Service SOW
Job | Description | Output File Format | Run | January | February | March | April | May | ||||||||||||||||||||||
Times | 2004 | 2004 | 2004 | 2004 | 2004 | |||||||||||||||||||||||||
LCG20070 | ERISA policy holder letter |
Formatted output | 10:00 PM | 1,241 | 166 | — | — | 100 | ||||||||||||||||||||||
LCG50020 | Renewal activity reporting — census letters |
Formatted output | 11:00 PM | 167 | 42 | — | — | 60 | ||||||||||||||||||||||
LCG50050 | 60 worksheets, rate sheets, renewals |
Formatted output | 9:00 PM | 55 | 207 | — | — | 40 | ||||||||||||||||||||||
— | Total impressions per month |
— | 1,463 | 415 | 200 |
Renewal activity reporting — census letters:
60 worksheets, rate sheets, renewals:
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Schedule 2G — Output Processing Service SOW
2.1.6.5 | Income Annuities |
• | Output can be mailed directly to the recipients. | ||
• | Output for New York must be printed on New York letterhead and mailed in New York envelopes. | ||
• | Correspondence with a foreign address can be mailed directly with the appropriate postage applied. | ||
• | Proof of mailing is not applicable. |
Job | Description | Output File | Frequency | Run | January | February | March | April | May | |||||||||||||||||||||||||
Format | Times | 2004 | 2004 | 2004 | 2004 | 2004 | ||||||||||||||||||||||||||||
LABB0750 | Termination of benefit letters |
Formatted output | Daily | 8:00 PM | 206 | 194 | — | 226 | 238 | |||||||||||||||||||||||||
LABM0350 | Secured benefit account letters |
Formatted output | Daily | 8:00 PM | 302 | 292 | — | 382 | 524 | |||||||||||||||||||||||||
LABB0700 | EFT audit letters |
Formatted output | Monthly | 8:00 PM | 82 | 69 | — | 70 | 81 | |||||||||||||||||||||||||
LABB0250 | Explanation of benefit pages |
Formatted output | Daily | 8:00 PM | 413 | 406 | — | 445 | 409 | |||||||||||||||||||||||||
LABM0100 | Verification of living status (VSL) letter |
Formatted output | Annually | 8:00 PM | — | — | — | — | — | |||||||||||||||||||||||||
— | Total impressions per month |
— | 1003 | 961 | 1123 | 1252 |
TOB:
|
LA-4029/EP 11/01 – letterhead | |
TOB New York:
|
LA-4029/NYEP 3/02 – letterhead | |
SBA:
|
LA-4029/EP 11/01 – letterhead | |
EFT audit:
|
LA-4029/EP 11/01 – letterhead | |
EOB:
|
LA-4029/EP 11/01 – letterhead | |
EOB NewYork:
|
LA-4029/NYEP 03/02 – letterhead | |
VLS:
|
LA-4029/EP 11/01 – letterhead | |
VLS New York:
|
LA-4029/NYEP 3/02 — letterhead |
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Schedule 2G — Output Processing Service SOW
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Schedule 2G — Output Processing Service SOW
• | All policy output must be available for print at Symetra H.Q. by 5:00am the next Business Day . |
Output File | Run | January | February | March | April | May | ||||||||||||||||||||
Job | Description | Format | Times | 2004 | 2004 | 2004 | 2004 | 2004 | ||||||||||||||||||
LISA0095
|
Owner term renewal letter, agent term renewal letter, owner secondary addr. letter, agent secondary addr. letter |
Formatted output | 10:00 PM | 1,257 | 1,188 | 1,041 | 1,339 | 1,105 | ||||||||||||||||||
LISA0105
|
Cyberscribe agent setters, surrender letter cyberscribe records letters, premium pymt letter cyberscribe owner letters, initial pymt letter |
Formatted output | 10:00 PM | 16,185 | 15,317 | 13,152 | 15,523 | 15,326 | ||||||||||||||||||
LISA0106
|
Vul confirm owner letters, Vul confirm agent letters, Vul confirm records letters |
Formatted output | 10:00 PM | 480 | 331 | 443 | 301 | 586 | ||||||||||||||||||
LISA0116
|
Disbursement payee letters, Disbursement agent letters, Disbursement Symetra letters |
Formatted output | 10:00 PM | 1,017 | 1,205 | 1,082 | 1,451 | 1,346 | ||||||||||||||||||
LISA0118
|
Life fund allocation letters | Formatted output | 9:00 PM | 576 | 279 | 543 | 210 | 849 | ||||||||||||||||||
LISA0119
|
Life reinstatement letters | Formatted output | 10:00 PM | 453 | 541 | 358 | 414 | 380 | ||||||||||||||||||
LISA0121
|
Credit card expiry letter — payer, credit card sxpiry letter — agent, credit card expiry letter — payer, masterplan gio notify report, masterplan gio letters — owner, masterplan gio letter — agent |
Formatted output | 10:00 PM | 1,593 | 1,434 | 1,490 | 1,605 | 1,796 | ||||||||||||||||||
LISA0122
|
Policyholder letters / ind accounting, Symetra copy of letters / ind. acct’ing, agent copy of letters / mail room |
Formatted output | 10:00 PM | 763 | 672 | 664 | 856 | 773 | ||||||||||||||||||
LISA0123
|
Maintenance letters, address change letters |
Formatted output | 10:00 PM | 1,165 | 1,282 | 1,246 | 1,595 | 1,390 | ||||||||||||||||||
LISA0125
|
GDB/GCB notify letters, term/expiry notify letters, term rider/expiry letters, ETI expiry notify letters, Maturing policy letters, Symetra gio notify letters |
Formatted output | 10:00 PM | 880 | 823 | 730 | 978 | 854 | ||||||||||||||||||
LISA0126
|
Lapse/Nfo letters — insured copy, Lapse/Nfo letters — agent copy, Lapse/Nfo letters — record copy |
Documerge printstream | 10:00 PM | 7,634 | 6,793 | 5,622 | 7,090 | 7,034 | ||||||||||||||||||
LISA0335
|
Lis.Pa0335.detail.crown, Lis.Pa0335.detail.lincoln, Lis.Pa0335.reports.lincoln, reinsurance report |
Tape, formatted output | 11:00 PM | — | — | — | — | — | ||||||||||||||||||
—
|
Total impressions per month | — | 30,903 | 29,865 | 26,371 | 31,362 | 31,439 |
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Schedule 2G — Output Processing Service SOW
Lapse: LO-1147 10/01
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Schedule 2G — Output Processing Service SOW
• | These outputs are mailed in standard packaging. | ||
• | The 1098’s must be mailed in envelopes indicating “Tax Document Enclosed”. | ||
• | Trigger for 1098’s is year-end. | ||
• | Trigger for invoices is 20 days prior to payment due date. | ||
• | A return envelope is inserted with non-EFT invoices. |
• | 1098’s can be mailed directly to the recipient/borrower. | ||
• | If the mailing address on the invoice indicates Symetra, return the print to Symetra. | ||
• | Proof of mailing is created for the invoices. |
Invoices are archived.
January | February | March | April | May | ||||||||||||||||||||||
Job | Description | Output File Format | Run Times | 2004 | 2004 | 2004 | 2004 | 2004 | ||||||||||||||||||
SCL02600
|
SCL 1098 misc. income (annual) |
Formatted output | 10:00 PM | 1,237 | — | — | — | — | ||||||||||||||||||
EOS03000
|
SCL invoices | Formatted output | 2:00 AM | 500 | 500 | 500 | 500 | 500 | ||||||||||||||||||
—
|
Total impressions per month |
— | 1,737 | 500 | 500 | 500 | 500 |
Invoices: CR-0322/EP 3/00 and CR-0317/EP 3/00 (perforated)
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Schedule 2G — Output Processing Service SOW
January | February | March | April | May | ||||||||||||||||||||||||||||
Job | Description | Output File Format | Run Times | 2004 | 2004 | 2004 | 2004 | 2004 | ||||||||||||||||||||||||
LAD60306 |
EFT letters | Documerge printstream | 10:00 PM | 166 | 164 | 166 | 166 | 166 |
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Schedule 2G — Output Processing Service SOW
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Schedule 2G — Output Processing Service SOW
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Schedule 2G — Output Processing Service SOW
FCD Number | Description | Comments | ||
FCD303
|
“Correction” | |||
FCD365
|
Randy Talbot | |||
FCD385 |
||||
FCD416 |
||||
FCD546
|
Midwestern United Life Ins Co | Logo | ||
FCD365
|
Randy Talbot | Signature | ||
FCD374
|
Randy Talbot | Signature with title | ||
FCD436
|
Scott L. Bartholomaus | Signature with full title | ||
FCD563
|
!VIVA! | Logo | ||
FCD569
|
“CURRENT ACCOUNT HOLDINGS. | |||
FCD572
|
Graphic element, 2 boxes | |||
FCD573
|
Graphic element, 3 boxes | |||
FCD574
|
Graphic element, 4 boxes | |||
FCD575
|
Graphic element, 5 boxes | |||
FCD576
|
Graphic element, 6 boxes | |||
FCD577
|
Graphic element, 7 boxes | |||
FCD578
|
Graphic element, 8 boxes | |||
FCD598
|
George Pagos | Signature | ||
FCD599
|
TM line | |||
FCD600
|
Logo | |||
FCD601
|
TM line | |||
FCD602
|
How to Contact us | |||
FCD603
|
How to Contact us |
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Schedule 2G — Output Processing Service SOW
FCD Number | Description | Comments | ||
FCD604
|
How to Contact us | |||
FCD605
|
How to Contact us | |||
FCD606
|
If you have questions concerning this notice. | |||
FCD607
|
If you have questions concerning this statement,. | |||
FCD608
|
If you have questions concerning this notice,. | |||
FCD609
|
If you have questions concerning this notice,. | |||
FCD610
|
Amount received with. | Bold line with text | ||
FCD611
|
If you have questions. | Bold line with text | ||
FCD612
|
If you have questions. | Bold line with text | ||
FCD613
|
American States Life Insurance | Address/Landscape | ||
FCD614
|
Life Insurance Company | Address/Landscape | ||
FCD615
|
American States Life Insurance | Address/Landscape | ||
FCD616
|
Life Insurance Company | Address/Landscape | ||
FCD617
|
Bold line with text | Landscape | ||
FCD618
|
Bold line with text | Landscape | ||
FCD619
|
Scott L. Bartholomaus | Signature with full title | ||
FCD620
|
Scott L. Bartholomaus | Signature with full title for NY | ||
FCD621
|
Logo with address | |||
FCD622
|
Logo with address | For NY | ||
FCD623
|
American States Insurance | Logo | ||
FCD624
|
Amount received with. | Bold line with text |
Overlays | ||
010110
|
LTRC53 | |
010120
|
LTRCI3 | |
DMGALL
|
LTRCM3 | |
DMGDFD
|
LTRCR3 | |
DMGDFS
|
LTRCW3 | |
DP701
|
LTRSI3 | |
DP740
|
LTRSM3 | |
DP1088
|
LTRSR3 | |
DP1222
|
LTRSW3 | |
FUL1SP
|
NY4029 | |
LA4029
|
P701 | |
LNB1
|
P740B | |
LPA2
|
P813 | |
LPA4
|
SHORT | |
LPAA
|
STD1SP | |
LPAL |
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Schedule 2G — Output Processing Service SOW
Character | ||
Set | Description | |
AM12
|
Gothic 12 pitch with Fat-Dash character in the Tilde (-) position. Used for processing on AIMS machine. | |
AOD
|
Gothic and OCR-A 10 pitch | |
CR10
|
Courier 10 pitch | |
FM12
|
Format 12 pitch | |
GB12
|
Gothic Bold 12 pitch | |
GF10
|
Gothic Folded 10 pitch | |
GF12
|
Gothic Folded 12 pitch | |
GF15
|
Gothic Folded 15 pitch | |
GS10
|
Gothic 10 pitch | |
GS12
|
Gothic 12 pitch | |
GS15
|
Gothic 15 pitch | |
GT10
|
Gothic Text 10 pitch | |
GT12
|
Gothic Text 12 pitch | |
GT15
|
Gothic Text 15 pitch | |
GT18
|
Gothic Text 18 pitch | |
GT20
|
Gothic Text 20 pitch | |
GU12
|
Gothic Underscored 12 pitch | |
GU15
|
Gothic Underscored 15 pitch | |
H10B
|
Helvetica Latin 1 Bold 10 pitch | |
H12B
|
Helvetica Latin 1 Bold 08 pitch | |
H12I
|
Helvetica Latin 1 Italic 12 pitch | |
H08M
|
Helvetica Latin 1 08 pitch | |
H10M
|
Helvetica Latin 1 10 pitch | |
H12M
|
Helvetica Latin 1 12 pitch | |
LC12
|
Gothic 12 Pitch with Lower Case | |
QN
|
Gothic |
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Schedule 2G — Output Processing Service SOW
Forms | Description | |
1280
|
3900 (tractor feed) continuous forms paper | |
4000
|
Cuts sheet roll paper | |
DP154
|
15” wide, 8.5” high, white, tractor feed, not perforated | |
DP300 |
||
DP365
|
Labels, 13” wide, 12” high, tractor feed, 27 x 1-1/4 x 3-3/4 | |
DP488/LU1184
|
New business worksheet, 9.5” wide, 11” high, pre-printed, tractor feed | |
G1190
|
W9 important tax notice — action is required | |
G1191
|
Second backup withholding warning | |
L-9610 08/01
|
Individual life policy cover, 8.5” wide, 11” high, cut sheet, pre-printed | |
L-9813
|
Individual life agent card, 11” wide, 8.5” high, cut sheet, pre-printed | |
LA-2090
|
Letterhead, 8.5” wide, 11” high, pre-printed, cut sheet | |
LA-2100
|
Letterhead, 9.5” wide, 11” high, pre-printed, tractor feed (not perforated) | |
LG-1105/DP 6/90
|
Group cards, 11” wide, 8.5” high, pre-printed, tractor feed, perforated edges | |
LO-1120/DP 4/03
|
Billing form, 9.5” wide, 7” high, pre-printed, tractor feed, not perforated | |
LO-1172
|
Card stock, 8.5” wide, 11” high, cut sheet, perforated 2 halves — top/bottom | |
LO-1173
|
Card stock, 8.5” wide, 11” high, cut sheet, perforated 3 thirds — top/middle/bottom | |
LO-1174
|
Card stock, 8.5” wide, 11” high, cut sheet, perforated 4 quadrants | |
LPC-339/DP 3/97
|
Certificate label, 7” wide, 10” high, tractor feed, two 6” by 4-3/4 labels | |
LU750
|
Letterhead, 8.5” wide, 11” high, pre-printed, cut sheet | |
W2-C
|
W2-C | |
W765
|
Check stock, MICR printer |
• | All forms are contained in either of two libraries. One contains only the american states forms (approximately 3,000), while the second contains all the other forms (approximately 2,450). | ||
• | The approximately 3000 american states forms are currently part of a project effort to eliminate the forms, slated to be complete by year-end 2004. | ||
• | We may have up to an additional 1200 forms due to the name change not being accepted in all 50 states. The details will need to be further defined. |
• | Deferred annuity contract related forms (~950) | ||
• | Individual life insurance policies — Symetra (~1,500) | ||
• | Individual life insurance policies — american states life (~3,000) | ||
• | Statements (~10) | ||
• | Confirmations (~5) | ||
• | Other correspondence (~25) |
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Schedule 2G — Output Processing Service SOW
Forms tracking is currently accomplished using an IMS database rather than the Documerge forms management functions. It is referred to as the electronic forms management (EFM), and it keeps track of which forms are to be used to complete a given contract or policy. The key to this database includes:
• | Company | ||
• | Product | ||
• | Line of business | ||
• | State | ||
• | Working date (not process date) | ||
• | Department key (s) |
• | Assignment of permanent contact representative and backup | ||
• | Defined escalation process for urgent or unresolved issues | ||
• | Qualification of coding staff | ||
• | Turn-around time, standard and expedited | ||
• | Cost for standard request | ||
• | Cost for expedited request | ||
• | Methods for proofing and approving forms in process | ||
• | Method for introducing and maintaining forms in test and production |
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Schedule 2G — Output Processing Service SOW
• | ACS could print at their local facilities and deliver printed documents on a regular daily schedule. A consideration however is that batch outputs are not produced until later in the evening or early the next morning. | ||
• | Symetra could provide space for certain local, time sensitive print jobs (e.g., check printing and cut-sheet documents, etc.). The printers themselves could be owned and run by either Symetra or ACS as negotiated. |
2.8.1 | Outgoing Files (from Symetra/Infrastructure Third Party vendor) |
• | Daily batch outputs | ||
• | On-line or special request | ||
• | Test outputs |
2.8.2 | Incoming Files (to Symetra) |
• | Reports and audits | ||
• | Local printstream files | ||
• | Printed output archive files |
2.8.3 | Specify the Following |
• | Facility recommendations | ||
• | Recommended production transfer methods | ||
• | Recommended test transfer methods | ||
• | Data encryption requirements | ||
• | Data security specifications |
2.8.4 | File Sizes |
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Schedule 2G — Output Processing Service SOW
Category/System | Description | Job | File Size | Frequency | ||||||
(Mbytes) | ||||||||||
Statements |
||||||||||
CK4/Cyberlife |
CK4 extract - feeds EOS03LFB | [***] | 0.7 to 2.3 | Daily | ||||||
DSS |
Agent compensation statements - feeds EOS03LFC | [***] | 2 | Daily | ||||||
Paris |
Case statements | [***] | 700 | Daily | ||||||
Paris |
Deferred annuity statements- feeds EOS03LFS | [***] | 4 to 10,800 | Quarterly/Daily | ||||||
Vantage — One |
Deferred annuity statements - feeds EOS03LFS | [***] | 4 to 7,200 | Quarterly/Daily | ||||||
Policies and Contracts |
||||||||||
CK4/Cyberlife |
Individual policy pages | [***] | 31 | Daily | ||||||
CK4/Cyberlife |
Individual policy pages, agent cards/labels | [***] | 2 | Daily | ||||||
CK4/Cyberlife |
Individual policy pages | [***] | 32 | Daily | ||||||
CK4/Cyberlife |
Individual policy pages | [***] | 1 | Daily | ||||||
CK4/Cyberlife |
ASL policy pages | [***] | 2 | Daily | ||||||
CK4/Cyberlife |
Individual policy pages | [***] | 2 | Daily | ||||||
CK4/Cyberlife |
DPFS schedule pages, | [***] | 3 | Daily | ||||||
new business worksheets, | ||||||||||
agent cards, mailing labels | ||||||||||
CK4/Cyberlife |
DPFS schedule pages, new business worksheets, | [***] | 5 | Daily | ||||||
agent cards, mailing labels DPFS | ||||||||||
schedule pages | ||||||||||
CK4/Cyberlife |
Policy cover letters | [***] | 4 | Daily | ||||||
CK4/Cyberlife |
Amendment letters for new business | [***] | 1 | Daily | ||||||
Vantage — One |
Deferred annuity contracts | [***] | 20 | Daily | ||||||
Billing Statements |
||||||||||
CK4/Cyberlife |
Billing letters | [***] | 15 | Daily | ||||||
CK4/Cyberlife |
List bill | [***] | Monthly | |||||||
CK4/Cyberlife |
Premium payment | [***] | Monthly | |||||||
Group |
Billing statements - self administered | [***] | 2 | Monthly | ||||||
Group |
Billing statements - List bill | [***] | 2 | Monthly | ||||||
Paris |
List bill statements | [***] | 25 | Daily | ||||||
Paris |
Paris loan billings | [***] | 5 | Weekly | ||||||
Vantage — One |
List bill statements | [***] | 2 | Daily | ||||||
Tax Forms |
||||||||||
FMS — LTR |
1099s and W2 corrections | [***] | 2 | Daily | ||||||
FMS — LTR |
1099R customer | [***] | 50 | Yearly | ||||||
FMS — LTR |
1099I customer | [***] | 3 | Yearly | ||||||
FMS — LTR |
1099M customer | [***] | 9 | Yearly | ||||||
FMS — LTR |
1099LTC - typed manually | [***] | 1 | Yearly | ||||||
FMS — LTR |
1099I state | [***] | 1 | Yearly | ||||||
FMS — LTR |
1099M state | [***] | 1 | Yearly | ||||||
FMS — LTR |
1099R state | [***] | 1 | Yearly | ||||||
FMS — LTR |
5498 customer | [***] | 20 | Daily | ||||||
FMS — LTR |
W2 (non-payroll) customer | [***] | 1 | Annual | ||||||
FMS — LTR |
W2 G typed manually | [***] | 1 | Yearly | ||||||
FMS — LTR |
W2 state | [***] | 1 | Yearly |
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Table of Contents
Schedule 2G — Output Processing Service SOW
Category/System | Description | Job | File Size | Frequency | ||||||
(Mbytes) | ||||||||||
FMS — B-Notice |
B-notice customer as-required | [***] | On request | |||||||
FMS — B-Notice |
B-notice customer as-required | [***] | On request | |||||||
Checks |
||||||||||
FMS — CDS |
Check printing - direct mailing | [***] | 62 | Daily | ||||||
FMS — CDS |
Check printing - return to Symetra | [***] | 34 | Daily | ||||||
FMS — CDS |
Check printing - local printing | [***] | 1 | Daily | ||||||
Notices/Correspondence |
||||||||||
Bank Reconciliation System |
Customer service letters for standard accounts | [***] | 8 | Monthly | ||||||
CK4/Cyberlife |
Owner term renewal letter | |||||||||
Agent term renewal letter Owner secondary addr. letter |
||||||||||
Agent secondary addr. letter | [***] | 3 | Daily | |||||||
CK4/Cyberlife |
Cyberscribe agent letters, surrender letters | |||||||||
Cyberscribe records letters, premium pymt letters | ||||||||||
Cyberscribe owner letters, initial pymt letters | [***] | 8 | Daily | |||||||
CK4/Cyberlife |
Vul confirm owner letters | |||||||||
Vul confirm agent letters | ||||||||||
Vul xonfirm records letters | [***] | 2 | Daily | |||||||
CK4/Cyberlife |
Disbursement payee letters | |||||||||
Disbursement agent letters | ||||||||||
Disbursement Symetra letters | [***] | 4 | Daily | |||||||
CK4/Cyberlife |
Fund allocation letters | [***] | 2 | Daily | ||||||
CK4/Cyberlife |
Reinstatement letters | [***] | 2 | Daily | ||||||
CK4/Cyberlife |
Credit card expiry letters - payer | [***] | 3 | Daily | ||||||
Credit card expiry letters - agent | ||||||||||
Masterplan gio notify report | ||||||||||
Masterplan gio letters - owner | ||||||||||
Masterplan gio letters - agent | ||||||||||
CK4/Cyberlife |
Policyholder/Symetra/agent letters | [***] | 2 | Daily | ||||||
CK4/Cyberlife |
Maintenance letters Address change letters | [***] | 4 | Daily | ||||||
CK4/Cyberlife |
GDB/GCB notify letters, | [***] | 2 | Daily | ||||||
Term/expiry notify letters, | ||||||||||
Term rider/expiry letters, | ||||||||||
ETI expiry notify letters, Maturing policy letters, |
||||||||||
Symetra gio notify letters | ||||||||||
CK4/Cyberlife |
Lapse/Nfo letters - insured copy, | [***] | 9 | Daily | ||||||
Lapse/Nfo letters - agent copy, | ||||||||||
Lapse/Nfo letters - record copy | ||||||||||
CK4/Cyberlife |
Lis.Pa0335.detail.crown, Lis.Pa0335.detail.lincoln, | [***] | 2 | monthly | ||||||
Lis.Pa0335.reports.lincoln, | ||||||||||
Reinsurance report | ||||||||||
DSS |
EComp update validation letters feed | [***] | 2 to 590 | Daily | ||||||
FMS — CAPS/PAC |
EFT letters | [***] | 1 | Daily | ||||||
Group |
ERISA policy holder letter | [***] | 4 | Monthly | ||||||
Group |
Renewal activity reporting - census letters | [***] | 1 | Monthly | ||||||
Group |
60 worksheets, rate sheets, renewals | [***] | 1 | Monthly | ||||||
LAB — Income Annuities |
Termination of benefit letters | [***] | 1 | Daily | ||||||
LAB — Income Annuities |
Secured benefit account letters | [***] | 2 | Daily | ||||||
LAB — Income Annuities |
EFT audit letters | [***] | 1 | Monthly | ||||||
LAB — Income Annuities |
Explanation of benefit pages | [***] | 6 | Daily | ||||||
LAB — Income Annuities |
Verification of living status letters (VSL) | [***] | Annually | |||||||
Paris |
Confirmation statements | [***] | 2 | Daily | ||||||
Paris |
Confirmation statements | [***] | 2 | Daily | ||||||
Paris |
Confirmation statements | [***] | 4 | Daily | ||||||
Paris |
Confirmation statements | [***] | 1 | Daily | ||||||
Paris |
IVR participant interface - PIN change | [***] | 1 | Daily | ||||||
Paris |
Annuity payment confirms | [***] | 2 | Monthly |
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Schedule 2G — Output Processing Service SOW
Category/System | Description | Job | File Size | Frequency | ||||||
(Mbytes) | ||||||||||
Paris |
RMD letters | [***] | 2 | Daily | ||||||
Paris |
Schedule a letters and commission reports | [***] | 4 | Monthly | ||||||
Paris |
Corporate audit reports | [***] | 1 | Daily | ||||||
Paris |
Mutual fund letters | [***] | 1 | Daily | ||||||
SCL |
Mortgage loan 1098 misc. income | [***] | 4 | Annual | ||||||
Vantage — One |
Confirmation statements | [***] | 1 to 21 | Daily | ||||||
Vantage — One |
Confirmation statements | [***] | 0.25 | Daily | ||||||
Vantage — One |
RMD letters | [***] | 0.5 | Daily | ||||||
Vantage — One |
Mutual fund letters | [***] | 1 | Daily |
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Table of Contents
Schedule 2G — Output Processing Service SOW
2.9 | Future Needs |
2.9.1 | All Systems |
• | Automate handling of checks that come back to Symetra for various reasons. | ||
• | Automate handling of schedule a letters and commission reports for retirement services. | ||
• | Integrate systems for increased efficiency, improved automation, and movement toward electronic communication processes. | ||
• | Set up electronic information transfer with agents rather than continuing to print, process and mail large quantities of agent copies. | ||
• | Establish electronic billing presentment and payment capability. | ||
• | Automate foreign address mailings. | ||
• | Convert overlays to forms. |
2.9.2 | Income Annuities |
• | Online view capability for all correspondence generated and mailed/faxed. | ||
• | Automated contract issuance. |
2.9.3 | Agent Compensation Statements |
• | Ability to stuff mailers in with statements (preferably automated). | ||
• | Outsource Summit campaign production statements. | ||
• | Ability to add campaign letters and statements to related outputs (preferably automated). | ||
• | Ability to request stop pay on checks. |
2.9.4 | Retirement Services — Paris Annuity Case Statements and Annuity Billing Statements |
• | Cover letter auto generated. | ||
• | Non-formatted output converted to formatted using forms. | ||
• | Ability to insert free-form comments on statements. |
2.9.5 | Retirement Services — Confirms, Audit Reports, RMD Letters, and Commission Reports |
• | Ability to automate inserts with mailings. | ||
• | Online view and archive of all confirms from Paris output. | ||
• | Confirmation that the vendor pulled and disposed of the output. | ||
• | Incorporate trip credit reports into mailings to agents. | ||
• | Automate the matching and mailing of the schedule a letters and commission reports. Would require a database of TPA codes and Agent ID’s for corresponding addresses. | ||
• | Consider merging the content of the schedule a letters and the commission report into one output. | ||
• | Incorporate PSA mailings into other mailings as an insert. |
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Table of Contents
Schedule 2G — Output Processing Service SOW
2.9.6 | Finance — Tax Forms |
• | The forms are currently created as overlays, and text is manually placed by the application (Checkfree IRS/SRS/W2). These are difficult to maintain. It is preferred that these overlays be converted to electronic forms with variable tags. Multiple versions (previous years) can then be readily retrieved and used as needed. Updating the form would require no programming changes, unless a new tag was added. | ||
• | Automate form 1042S for non-resident aliens. |
2.9.7 | Individual Life |
• | Electronic transmission of agent mailings. | ||
• | Automate policies |
2.9.8 | Mortgage Loan 1098’s |
2.9.9 | Group |
• | Archive and view online | ||
• | Automate mailings |
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Table of Contents
Schedule 2G — Output Processing Service SOW
This generic process applies to most of our printed outputs
1 | Some processes create line text output directly and do not require print stream generation software | |
2 | Electronic Forms Management is mainly needed for Contracts and Policies | |
3 | Overlays are used for forms with complex lines and boxes (like federal or state tax forms) | |
4 | Only Statements, Confirms, Contracts, Policies and some correspondence are archived |
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Schedule 2G — Output Processing Service SOW
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Schedule 2G — Output Processing Service SOW
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Schedule 2G — Output Processing Service SOW
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Schedule 2G — Output Processing Service SOW
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Schedule 2G — Output Processing Service SOW
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Schedule 2G — Output Processing Service SOW
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Schedule 2G — Output Processing Service SOW
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Schedule 2G — Output Processing Service SOW
General | Performance | |||||
Administration Task | Service Measure | Target | SLR Performance % | |||
Code new forms from mockup (create draft) |
Response time (SLA/SLR measurement and performance Target adjustment period of 90 calendar days after the Handover Date) | Within 3 Business Days |
[***]% | |||
Modify existing forms
|
Response time (SLA/SLR measurement and performance Target adjustment period of 90 calendar days after the Handover Date) | Within 2 Business Days |
[***]% |
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Schedule 2G — Output Processing Service SOW
General | Performance | |||||
Administration Task | Service Measure | Target | SLR Performance % | |||
Create new page
segments/graphic elements
(i.e. logos)
|
Response time (SLA/SLR measurement and performance Target adjustment period of 90 calendar days after the Handover Date) | Within 2 Business Days |
[***]% | |||
Complete corrections
based on review of new or
modified drafts
|
Response time (SLA/SLR measurement and performance Target adjustment period of 90 calendar days after the Handover Date) | Within 1 Business Day | [***]% | |||
Move to production
|
Response time (SLA/SLR measurement and performance Target adjustment period of 90 calendar days after the Handover Date) | Move to production -completed upon approval for requests received per agreed to schedule | [***]% | |||
Make form available
to view online
|
Response time | Next Business Day after move to production | [***]% |
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Schedule 2G — Output Processing Service SOW
General | Performance | |||||
Administration Task | Service Measure | Target | SLR Performance % | |||
Formula | Number of requests completed within Performance Target /total of all requests occurring during Measurement Interval | |||||
Measurement Interval | Capture daily, measure monthly, report monthly within approved operational windows |
|||||
Measurement tool | To be agreed by the Parties |
General | Performance | |||||
Administration Task | Service Measure | Target | SLR Performance % | |||
Daily and Weekly
Batch Outputs — ACS
Location
|
Response time | Print, Package, Postage, mailing completed during next Business Day after receipt by print and mail center | [***]% | |||
Daily and
Weekly Batch
Outputs — Local
Processing
Delivered to
Symetra
|
Response time | Printed outputs returned to Symetra per agreed to schedule | [***]% | |||
Monthly Batch
Outputs — ACS
Location
|
Response Time | Print, Package, Postage, mailing completed within two Business Days after receipt by print and mail center | [***]% | |||
Monthly Batch
Outputs — Local
Processing
Delivered to
Symetra
|
Response time | Printed outputs returned to Symetra per agreed to schedule | [***]% |
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Schedule 2G — Output Processing Service SOW
General | Performance | |||||
Administration Task | Service Measure | Target | SLR Performance % | |||
Quarterly and
Annual Outputs
|
Response time | Print, Package, Postage, mailing completed per agreed to schedule | [***]% | |||
Returns for bad address |
Response time | Return information to Symetra by next Business Day after determination | [***]% | |||
Returns for
mail ruined during
processing and
handling
|
Response time | Recreate and mail by next Business Day. Mail ruined during pre-sort process will be delayed an additional Business Day. | [***]% | |||
Formula | Number of requests completed within performance Target /total of all requests occurring during Measurement Interval | |||||
Measurement Interval |
Capture daily, measure monthly, report monthly within approved operational windows |
|||||
Measurement tool | To be agreed by the Parties |
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Schedule 2G — Output Processing Service SOW
General | Performance | |||||
Administration Task | Service Measure | Target | SLR Performance % | |||
Printed, end-to-end test output availability |
Response time | Complete test job within 1 Business Day of receipt of test extract file(s) and submission of job request | [***]% | |||
Test support
|
Response time | Resolve testing output failures within 1 Business Day |
[***]% | |||
Formula | Number of requests completed within performance Target /total of all requests occurring during Measurement Interval | |||||
Measurement Interval | Capture daily, measure monthly, report monthly within approved operational windows |
|||||
Measurement tool | To be agreed by the Parties |
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Schedule 2H — Content Management Services SOW
Content Management Services SOW
Table of Contents
Schedule 2H — Content Management Services SOW
1.0
|
Content Management Solution Overview | 1 | ||||
2.0
|
Content Management Strategy Goals: | 1 | ||||
3.0
|
Current Environment | 2 | ||||
4.0
|
Content Management Requirements | 3 |
Table of Contents
Schedule 2H — Content Management Services SOW
• | Conversion off of the current content management solution (the “Content Management Solution”) | ||
• | Ongoing document capture Services | ||
• | Records management processes to address the regulatory and compliance retention policies | ||
• | The Cross Functional Services as defined in Schedule 2A — Cross Functional Services SOW | ||
• | Possible addition conversion of some existing paper files and microfiche records |
Cross Functional SOW |
||||||||||||
Data Center Services SOW |
Distributed Computing Services SOW |
Data Network Services SOW |
Voice Comm. Services SOW |
Help Desk Services SOW |
Output Processing Services SOW |
Content Management Services SOW |
• | Create a shared and common enterprise solution, which multiple lines of business can leverage to maximize value and minimize costs. | ||
• | Create a highly scalable multi-site platform that will allow Symetra to reuse content, business logic, and design elements to reduce implementation costs in new areas. |
Page 1
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Schedule 2H — Content Management Services SOW
• | Ensure compliance with industry regulations through improved records management. | ||
• | Provide the ability to integrate with other Third-Party systems. | ||
• | Increase Operational Efficiencies | ||
• | Improve customer service to internal and external customers | ||
• | Increase customer retention | ||
• | Reduction of lost documents | ||
• | Reduction of paper storage requirements and the physical space that it requires | ||
• | Dramatic decrease in the time and labor required to search for and retrieve documents | ||
• | Increased work capacity and productivity (without adding employees) | ||
• | Allow authorized End Users to put new and changed content into the Content Management Solution without IT involvement |
Page 2
Table of Contents
Schedule 2H — Content Management Services SOW
Documents | Pages | |||||||
Agency Appointments |
18,644 | 41,319 | ||||||
Group Benefits |
10,511 | 185,456 | ||||||
Income Annuities |
24,145 | 156,858 | ||||||
Individual (upfront) |
136,843 | 253,025 | ||||||
Individual |
267,146 | 2,006,578 | ||||||
Retirement Services |
286,760 | 755,380 |
• | FileNet Content Services 5.1 | ||
• | 1 Compaq DL380 Server |
• | 1 GIG RAM | ||
• | 1.6 Terabytes of virtual memory (currently half full) | ||
• | 2 RAID 5 arrays (each array has 14 drives). |
• | Property manager, storage manager and SQL v7.0 database (index metadata) are all located on the same server. | ||
• | Two content services libraries with 6 document classes (Individual and the rest of Symetra) | ||
• | Majority of images are multi-page group IV tiffs (no annotations, no versioning) | ||
• | A small number of files in their native file format (Microsoft Word, Microsoft Excel, and PDF) | ||
• | Captiva’s Input Accel 4.0 for capture. | ||
• | 24 million images and their associated index values. | ||
• | 300,000 images added a month. | ||
• | 700 users accessing documents. | ||
• | Characters to Index 10-30 depending on business. |
Page 3
Table of Contents
Schedule 2H — Content Management Services SOW
• | Document Capture: |
• | Single or batch document scanning | ||
• | Image enhancement (Deskew, despeckle, etc.) | ||
• | OCR/ICR | ||
• | Customizable interface |
• | Library functions: |
• | Storage of scanned Images, digital assets (images, sound, movies), Microsoft Office documents, and publishing output. | ||
• | Managed content with the ability for End Users to check in and check out documents, create versions, and track changes made to the content. | ||
• | Ability to add annotations to scanned images | ||
• | Ability to use Microsoft Active Directory for security | ||
• | Records management for regulatory and compliance issues (Retention, SOX, etc) | ||
• | A security model that controls access to view, publish, annotate, and delete content. Security by user groups, document class, and document. |
• | Search Function: |
• | A robust search engine with index based search criteria to find content. | ||
• | A security model that controls access to view, publish, annotate, and delete content. | ||
• | An application programming interface (API) to provide a single browser-based interface to multiple repositories/systems. | ||
• | Viewer with the following functions: |
— | Reverse, rotate, scale, scroll, and zoom. | ||
— | Annotations and markups, such as highlight, stamp, initials. | ||
— | Thin client — Internet Explorer |
• | Application Integration: |
• | 401K On-Line enrollment — Upload to Content Management Solution | ||
• | Facsimile Transmissions — Upload to Content Management Solution | ||
• | Upload of files in their native file format (Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, PDF) to Content Management Solution | ||
• | Clarify CRM | ||
• | EiStream ViewStar Workflow | ||
• | RightFax |
Page 4
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Schedule 2H — Content Management Services SOW
General Administration | Performance | |||||
Task | Service Measure | Target | SLR Performance % | |||
Incoming mail returns
|
Response time (SLA/SLR measurement and performance Target adjustment period of 90 days after production deployment date) |
Returns completed
within 1 Business Day after determination that documents cannot be processed (illegible, damaged mail, out sorts, etc.) |
[***]% | |||
Formula | To be agreed by the Parties | |||||
Measurement Interval | Capture daily, measure monthly, report monthly within approved operational windows | |||||
Measurement Tool | Web report |
General Administration | Performance | |||||
Task | Service Measure | Target | SLR Performance % | |||
Accessibility of
archived output data
from FileNet
|
Response time (SLA/SLR measurement and performance Target adjustment period of 90 days after production deployment date) |
Within 1 Business Day of corresponding print output | [***]% | |||
Availability of
archived images from
FileNet
|
Number of responses
(SLA/SLR measurement and performance Target adjustment period of 90 days after production deployment date) |
Archive system available during scheduled hours | [***]% |
Page 5
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Schedule 2H — Content Management Services SOW
General Administration | Performance | |||||
Task | Service Measure | Target | SLR Performance % | |||
Online Viewing
|
Response time (SLA/SLR measurement and performance Target adjustment period of 90 days after production deployment date) |
Document viewable within 5 seconds of valid request for data | [***]% | |||
Formula | Number of requests completed within performance Target/total of all requests occurring during Measurement Interval | |||||
Measurement Interval | Capture daily, measure monthly, report monthly within approved operational windows |
|||||
Measurement Tool | To be agreed by the Parties |
General Administration | Performance | |||||
Task | Service Measure | Target | SLR Performance % | |||
Scanning
|
Scanning accuracy (SLA/SLR measurement and performance Target adjustment period of 90 days after production deployment date) |
Straight on the
screen and readable
from left to right,
In focus and
clearly readable on
the computer
screen. No data is
cutoff Less than 5 degrees of skew from the original image. Blank backside pages are properly deleted. Failure of any one or more of these targets contributes a reduction in scanning performance. |
[***]% |
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Schedule 2H — Content Management Services SOW
General Administration | Performance | |||||
Task | Service Measure | Target | SLR Performance % | |||
Indexing
|
Scanning accuracy (SLA/SLR measurement and performance Target adjustment period of 90 days after production deployment date) |
Index Accuracy is defined as the overall accuracy of all index fields except for memo fields. All index fields will be in error if one character is wrong. Memo field accuracy is based on the contents of the entire field. If the memo field is unreadable, it will count as an error in the accuracy calculation. | [***]% | |||
Timeliness of turnaround
|
Response time (SLA/SLR measurement and performance Target adjustment period of 90 days after production deployment date) |
Completed within 24 hours of cut-off schedule (cut-off schedule to be agreed by the parties) | [***]% | |||
Backfiles
|
Response time (SLA/SLR measurement and performance Target adjustment period of 90 days after production deployment date) |
Backfiles, (paper and/or fiche), are imaged within 1 Business Day as requested | [***]% | |||
Records Retention
|
Document retention
life cycle (SLA/SLR measurement and performance Target adjustment period of 90 days after production deployment date) |
Documents retained according to schedule | [***]% |
Page 7
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Schedule 2H — Content Management Services SOW
General Administration | Performance | |||||
Task | Service Measure | Target | SLR Performance % | |||
Receipt and Sorting
|
Response time (SLA/SLR measurement and performance Target adjustment period of 90 days after production deployment date) |
Within 24 hours of
cut-off schedule
(cut-off schedule
to be agreed by the
Parties) Overnight and Special Delivery mail are scanned within 4 Business Day Hours of receipt. Not to exceed 5% of the daily volume. |
[***]% | |||
Rescans
|
Response time (SLA/SLR measurement and performance Target adjustment period of 90 days after production deployment date) |
Within 90 day retention period, rescans will occur within 24 hours of receipt of the request | [***]% | |||
Requests for Originals
|
Response time (SLA/SLR measurement and performance Target adjustment period of 90 days after production deployment date) |
Within the 90 day retention period, an original request will be returned to Symetra within 24 hours of receipt of the request provided that storage file is easily identifiable | [***]% | |||
Destruction / Recycling
|
Response time (SLA/SLR measurement and performance Target adjustment period of 90 days after production deployment date) |
Documents destroyed per document retention/destruction schedule (schedule to be agreed by the Parties) | [***]% | |||
Formula | Total number of measured items minus the number of items in error, divided by the total number of measured items. | |||||
Measurement Interval | Capture daily, measure monthly, report monthly within approved operational windows |
|||||
Measurement Tool | Varies depending on the task |
Page 8
Table of Contents
Schedule 2H — Content Management Services SOW
General Administration | ||||||
Task | Service Measure | Performance Target | SLR Performance % | |||
Acceptance of Inbound
PDF Images from
Output
|
FileNet system’s
importation of
inbound PDFs from
the ACS supported
output system per
agreed to schedule Response time (SLA/SLR measurement and performance Target adjustment period of 90 days after production deployment date) |
Images should be imported into the FileNet system within 4 Business Hours. | [***]% | |||
Formula | Number of requests completed within performance Target/total of all requests occurring during Measurement Interval | |||||
Measurement Interval | Capture daily, measure monthly, report monthly within approved operational windows |
|||||
Measurement Tool | Varies depending on the task |
Page 9
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Schedule 2H — Content Management Services SOW
Page 10
Table of Contents
Schedule 3—Fees
Mod 04 | Confidential Information | |
Table of Contents
Schedule 3—Fees
1.0 Annual Services Fees |
2 | |||
2.0 Management Fees |
2 | |||
3.0 Transition Fees |
3 | |||
4.0 Baselines |
3 | |||
5.0 Fees For Recurring Services |
5 | |||
5.1 Fixed Unit Pricing |
5 | |||
5.2 ARC/RRC Units; Adjustments Outside of Deadband Allowance |
5 | |||
6.0 Basis of Pricing and Assumptions |
6 | |||
6.1 Basis of Pricing |
6 | |||
6.2 Key Assumptions |
7 | |||
List of Tables |
||||
Table 1. Annual Services Fees |
2 | |||
Table 2. Management Fees |
2 | |||
Table 3. Transition Fees |
3 | |||
Table 4. Baselines |
3 | |||
Table of Appendices |
||||
Appendix A Detailed Transition Fees |
||||
Appendix B ARC/RRC Unit Prices |
Mod 04 | Confidential Information | |
Page 1 |
Table of Contents
Schedule 3—Fees
YEAR | Amount | |||
Year 1 Annual Services Fees |
$ | [***] | ||
Year 2 Annual Services Fees |
$ | [***] | ||
Year 3 Annual Services Fees |
$ | [***] | ||
Year 4 Annual Services Fees |
$ | [***] | ||
Year 5 Annual Services Fees |
$ | [***] | ||
Total Annual Services Fees |
$ | [***] |
Note: | Annual Services Fees include all recurring carrier and network costs. Mod 04 removed output supplies and DR funding for output |
Monthly | Monthly | Monthly | Monthly | Monthly | ||||||||||||||||
Item Description | Year 1 | Year 2 | Year 3 | Year 4 | Year 5 | |||||||||||||||
Management Fees – Data Center |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||
Management Fees – Distributed Computing |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||
Management Fees – Help Desk |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||
Management Fees – Network |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||
Management Fees – Voice |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||
Management Fees – Output |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||
Management Fees – Content |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||
Total Management Fees |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] |
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Schedule 3—Fees
Item Description | Year 1 | Year 2 | Year 3 | Year 4 | Year 5 | |||||||||||||||
Transition Fees – Data Center |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||
Transition Fees – Distributed Computing |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||
Transition Fees – Help Desk |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||
Transition Fees – Network |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||
Transition Fees – Voice |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||
Transition Fees – Output Processing |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||
Transition Fees – Content Management |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||
Total Transition Fees |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] |
BASELINES | ||||||||||||||||||||
Item Description | Year 1 | Year 2 | Year 3 | Year 4 | Year 5 | |||||||||||||||
Data Center |
||||||||||||||||||||
Mainframe Server (MIPS) |
410 | 410 | 410 | 437 | 503 | |||||||||||||||
Mainframe DASD (GB) |
1,883 | 2,353 | 2,941 | 3,677 | 4,596 | |||||||||||||||
Mainframe Tape |
13,540 | 14,217 | 14,928 | 15674 | 16,458 | |||||||||||||||
Microfiche |
9,000 | 6,750 | 5,063 | 3,797 | 2,848 | |||||||||||||||
Laser (3900) Printer |
415,972 | 332,742 | 266,193 | 212,955 | 170,364 | |||||||||||||||
NT Application Server |
36 | 38 | 40 | 42 | 44 | |||||||||||||||
NT Database Xxxxxx |
0 | 0 | 0 | 0 | 00 | |||||||||||||||
XX File/Print Server |
16 | 17 | 18 | 19 | 20 | |||||||||||||||
NT Messaging Server |
9 | 10 | 10 | 11 | 12 | |||||||||||||||
NT Web/http |
19 | 20 | 11 | 22 | 23 | |||||||||||||||
Other NT Servers |
21 | 24 | 27 | 29 | 31 | |||||||||||||||
Additional Infrastructure Support |
21 | 7.05 | 28.5 | 21 | 22.05 | |||||||||||||||
Development/Test/QA |
80 | 84 | 88 | 92 | 97 | |||||||||||||||
NT Tape Backup |
7.5 | 10 | 12.5 | 15.0 | 17.5 | |||||||||||||||
NT SAN Storage |
16,384 | 16,384 | 18,432 | 20,480 | 22,528 | |||||||||||||||
Project Pool Hours |
100 | 100 | 100 | 100 | 100 | |||||||||||||||
Distributed Computing |
||||||||||||||||||||
Management Services |
1 | 1 | 1 | 1 | 1 | |||||||||||||||
Desktop
Support - Remote Offices |
103 | 103 | 103 | 103 | 103 | |||||||||||||||
Laptop
Support - Remote Offices |
36 | 36 | 36 | 36 | 36 |
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Schedule 3—Fees
BASELINES | ||||||||||||||||||||
Item Description | Year 1 | Year 2 | Year 3 | Year 4 | Year 5 | |||||||||||||||
PDA Support - Remote Offices |
26 | 26 | 26 | 26 | 26 | |||||||||||||||
**Distributed High-volume
Production/Printing |
1 | 1 | 1 | 1 | 1 | |||||||||||||||
Network-Attached Printer Support - HQ
& Remote |
73 | 75 | 77 | 79 | 81 | |||||||||||||||
IMProvider for PCs / Net Printers -
Remote Offices |
26 | 26 | 26 | 27 | 27 | |||||||||||||||
**IMProvider
for Servers - HQ & Remote |
1 | 1 | 1 | 1 | 1 | |||||||||||||||
Desktop Support and Engineering |
1112 | 1108 | 1106 | 1103 | 1101 | |||||||||||||||
Help Desk |
||||||||||||||||||||
Help Desk Calls |
973 | 997 | 1,020 | 1,045 | 1,045 | |||||||||||||||
Help Desk Tool Use (Symetra IT Use of
Provider Tools) |
17 | 18 | 19 | 19 | 19 | |||||||||||||||
Data Network |
||||||||||||||||||||
Managed Routers |
15 | 15 | 15 | 15 | 15 | |||||||||||||||
Managed Switches |
17 | 17 | 17 | 17 | 17 | |||||||||||||||
Managed DSUs/CSUs |
5 | 5 | 5 | 5 | 5 | |||||||||||||||
Managed Xxxxxxxxx |
0 | 0 | 0 | 0 | 0 | |||||||||||||||
Xxxxx |
||||||||||||||||||||
Xxxxx XXX’s (Over 300 handsets /
Extensions) |
1,007 | 1,030 | 1,053 | 1,077 | 1,101 | |||||||||||||||
PBX Handsets |
1,110 | 1,133 | 1,156 | 1,180 | 1,204 | |||||||||||||||
PBX -Like Services |
1,110 | 1,133 | 1,156 | 1,180 | 1,204 | |||||||||||||||
ACD-Like Services |
150,000 | 153,600 | 157,286 | 161,061 | 164,927 | |||||||||||||||
IVR-Like Services |
150,000 | 153,600 | 157,286 | 161,061 | 164,927 | |||||||||||||||
Voice Mail Systems |
1,248 | 1,271 | 1,294 | 1,318 | 1,342 | |||||||||||||||
Voice Circuit Monitoring |
1 | 1 | 1 | 1 | 1 | |||||||||||||||
Call Recording |
1 | 1 | 1 | 1 | 1 | |||||||||||||||
Output |
||||||||||||||||||||
Page Output (Simplex Printed Page) |
612,214 | 673,435 | 740,779 | 814,857 | 896,343 | |||||||||||||||
Post-Processing |
306,650 | 337,315 | 371,047 | 408,152 | 448,967 | |||||||||||||||
6x9 envelopes |
287,105 | 315,816 | 347,398 | 382,138 | 420,352 | |||||||||||||||
Automated flat envelopes |
9,014 | 9,915 | 10,907 | 11,998 | 13,198 | |||||||||||||||
Boxes |
10,362 | 11,398 | 12,538 | 13,792 | 15,171 | |||||||||||||||
Binding |
169 | 186 | 205 | 226 | 249 | |||||||||||||||
Storage |
500 | 575 | 661 | 760 | 874 | |||||||||||||||
Forms Coding and Maintenance |
208 | 208 | 208 | 208 | 208 | |||||||||||||||
Postal Presorting |
287,105 | 315,816 | 347,398 | 382,138 | 420,352 | |||||||||||||||
Supplies to be supplied by Symetra |
||||||||||||||||||||
6x9 envelopes |
287,105 | 315,816 | 347,398 | 382,138 | 420,352 | |||||||||||||||
Flat envelopes |
9,014 | 9,915 | 10,907 | 11,998 | 13,198 | |||||||||||||||
Boxes |
10,362 | 11,398 | 12,538 | 13,792 | 15,171 | |||||||||||||||
Content Management |
||||||||||||||||||||
744,049 annual document volumes |
744,049 | 744,049 | 744,049 | 744,049 | 744,049 | |||||||||||||||
Annual number of pages |
3,398,616 | 3,398,616 | 3,398,616 | 3,398,616 | 3,398,616 | |||||||||||||||
Mailroom |
283,218 | 283,218 | 283,218 | 283,218 | 283,218 | |||||||||||||||
Scanning |
283,218 | 283,218 | 283,218 | 283,218 | 283,218 | |||||||||||||||
Indexing |
62,004 | 62,004 | 62,004 | 62,004 | 62,004 | |||||||||||||||
MicroFiche/Film BF Conversion (Scan on-demand only) |
8,000,000 | 8,000,000 | 8,000,000 | 8,000,000 | 8,000,000 |
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– | Example (Fixed Unit Price): If the Baseline for a Service is one hundred (100) users, then the charge will be calculated as one hundred (100) times the unit price. | |
– | Example (Within Deadband Allowance): If the Baseline for a Service is one hundred (100) users, the Deadband Allowance starts at ninety-five (95) and ends at one hundred five (105). There is no adjustment of Fees for adding or subtracting users within this range. |
– | Example (ARC Within Deadband Allowance): If the Baseline is one hundred (100) users, and actual volume is one hundred thirty (130) users, on the next monthly invoice, the fee is calculated as 105 * x + (130-105) * y (where “x” = fixed unit price and “y” = unit price for add units) | |
– | Example (RRC Within Deadband Allowance): If the Baseline is one hundred (100) users, and actual volume is seventy-five (75) users, on the next monthly invoice, the fee is calculated as 95 * x + (75-95) * (z — x) (where “x” = fixed unit price and “z” = unit price for delete units) |
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6.1 | Basis of Pricing | |
The basis for the Fees in this Schedule 3 include the following: | ||
Data Center |
• | Pricing for hot site includes 300 MIPS, 1.2GB DASD, one hundred twenty (120) shared servers, one (1) email retention server, disaster recovery analyst travel and seventy-two (72) hours annual test time. | ||
• | “Project Pool” shall mean one hundred (100) hours per month for infrastructure-related IT work requested by Symetra so long as: (a) the request is for a discrete unit of non-recurring work, it requires start-up, planning and execution; (b) the work is not required for ACS to meet other obligations under the Agreement; (c) the work is not required to meet SLAs. Symetra and ACS will assess and adjust number of hours in the Project Pool during 1Q and 3Q of each calendar year. If Symetra authorizes an increase in the Project Pool hours per month, the rate for such additional Services shall be provided at the blended rate of [***] ($[***]) per hour. If Symetra exceeds the number of Project Pool hours available in a given month, the excess hours will be charged using the above blended rate. If Symetra does not fully utilize the Project Pool hours available in a given month, the balance of unused hours available for that month shall remain chargeable, and the hours shall accumulate and aggregate and be usable for a twelve (12) month period from the date they were not used, after which time such hours shall expire. | ||
• | The NT SAN storage Baseline is an approximate total. Actual NT SAN storage requirements will be refined during transition. Pricing is assumed as a linear scale basis for volume increases or decreases from the Baseline. |
Distributed computing |
• | N/A |
Help Desk |
• | N/A |
Data Network |
• | Circuit rates represent monthly recurring charges. Installation charges are waived by carrier if circuit is kept in place for one (1) year. If a circuit is disconnected before one (1) year the carrier will impose the original install fee of up to [***] Dollars ($[***]). This fee, if applicable, will be charged to Symetra as a pass through expense. |
Voice |
• | Symetra retains maintenance costs for owned or leased PBX systems. | ||
• | Voice transport and long distance rates are billed directly to Symetra with an additional [***] percent ([***]%) management fee. |
Output Services |
• | Monthly fee will be based on actual volume processed. |
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• | Volume does not drop below twenty percent (20%) of volume stated in RFP. | ||
• | Symetra will prepay postage into USPS metered accounts. | ||
• | Symetra to provide all consumable print supplies with the exception of white 81/2 by 11 (cut-sheet and continuous feed) and 8/12 x 11 perforated cut sheets (SYM-100-continous feed, 200 cut sheet, 1400 perforated cut sheets). | ||
• | Output DR is not available at this time. |
Content Management Services |
• | Five (5) indexed fields with no more than nine (9) keystrokes per field (defined by product line). | ||
• | Shipping, paper storage, and certified destruction, and telecom costs are pass-through items billed to Symetra, i.e., paper backfile, microfiche, outsorts, checks, patch sheets, etc. | ||
• | Paper and fiche storage costs not to exceed thirty (30), sixty (60), ninety (90), and one hundred eighty (180) days from receipt from Symetra depending upon product type. | ||
• | The FileNet software includes a test suite to perform testing against current applications. | ||
• | Assumes content management Services with two hundred fifty (250) dedicated SLUs and 110 SLUs at a ration of 4:1. A total of seven hundred (700) total system users is assumed. | ||
• | ACS assumes that Symetra’s preferred approach for development of new, P8 compatible versions of the following applications will be completed via in-house development or the use of FileNet’s professional services: |
o | 401(k) On-Line enrollment — Upload to content management solution | ||
o | Clarify CRM | ||
o | EiStream ViewStart Workflow |
6.2 | Key Assumptions | |
The following are key assumptions on which the Fees in this Schedule are based: | ||
Data Center |
• | Pricing assumes software listed in Attachment L to the Agreement. Additional software requirements will incur additional charges if discovered after the Effective Date. | ||
• | ACS will be allowed to install and execute SOFT AUDIT to validate software inventory. | ||
• | Symetra will retain responsibility for copying Symetra Data at the Xxxxxxx data center from both physical tape and the VSM to ACS VTS and physical drives temporarily installed at the RDC for migration purposes. | ||
• | Safeco ACF2 security database with Symetra Data will be provided to ACS for migration purposes. | ||
• | ACS will be allowed to use full system lift methodology to perform the transition from the Safeco data center to the ACS data center. | ||
• | Channel and DASD requirements for migration purposes at Safeco data center are retained expenses. | ||
• | Assumes Symetra data will be segregated by DASD volumes to support full volume dumps. | ||
• | Safeco and Symetra will provide necessary IT configuration and architectural information in ACS-requested format required to establish the new Symetra IT |
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Schedule 3—Fees
infrastructure, thus simplifying configuration of new enterprise equipment and environment. | |||
• | Pricing for hot site includes 300 MIPS, 1.2GB DASD, one hundred twenty (120) shared servers, one (1) email retention server, disaster recovery analyst travel and seventy-two (72) hours annual test time. | ||
• | Processor utilization is defined as physical machine utilization taken from the SMF type-70 records as reported by IBM’s “RMF CPU Summary Report”. SMF records are recorded on a fifteen (15)-minute interval (ninety-six (96) intervals each day) and report the average processor utilization during the interval. | ||
• | Baseline configuration is defined as an IBM Z890 system configured for 410 MIPS offered capacity. [***] Dollars ($[***]) monthly fee for twelve (12) months post transition that will serve as ‘term insurance’ for capability to increase to 489 MIPS with option to renew term insurance annually. Upon direction by Symetra to discontinue the 489 MIP option, ACS will reduce recurring xxxxxxxx by [***] Dollars ($[***]) per month. | ||
• | To increase mainframe capacity to a 489 MIP Mainframe processor, a High-Utilization-Week is defined as five (5) consecutive non-holiday weekdays (Monday through Friday) with average CPU utilization of seventy percent (70%) or higher of the Baseline configuration. | ||
• | To reduce mainframe capacity to a 312 MIP Mainframe processor, a High-Utilization-Week (as defined above) should measure below fifty percent (50%) processor utilization of the Baseline configuration for each of four (4) consecutive months. ACS will perform a capacity study and determine the feasibility of a mainframe downgrade. After presentation of the study, Symetra management, at its sole discretion, may elect to initiate a mainframe processor downgrade with associated RRC credits (as described in this Schedule 3). Mainframe processor downgrade will occur in the first quarter following fiscal year end. |
Distributed computing |
• | None |
Help Desk |
• | None |
Data Network |
• | Pricing for VAN connections is not included. | ||
• | Circuit rates represent monthly recurring charges. Installation charges are waived by carrier if circuit is kept in place for one (1) year. If a circuit is disconnected before one (1) year the carrier may impose the original install fee of up to [***] Dollars ($[***]). This fee, if applicable, will be charged to Symetra as a pass through expense, without markup. | ||
• | Internet access- sold as a bundled service from the carriers and is not broken down by port and access charges. |
Voice |
• | Symetra retains maintenance costs for owned or leased PBX systems. |
Output Services |
• | Monthly fee will be based on actual volume processed. |
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• | Third Party presort house will be used for 6x9 envelopes to achieve postal discounts. | ||
• | Symetra to provide all consumable print supplies with the exception of white 81/2 by 11 (cut-sheet and continuous feed) and 8/12 x 11 perforated cut sheets (SYM-100-continous feed, 200 cut sheet, 1400 perforated cut sheets). |
Content Management Services |
• | New business P.O. box mail will be immediately re-routed to Kentucky to begin pilot. | ||
• | Content management and mailroom image Services will be performed by ACS domestically in London, Kentucky. |
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Price for Add Units | Price for Delete Units | |||||||||||
Baseline Unit Price | (ARC) | (RRC) | ||||||||||
Baseline Unit Price | Increase Above the | Decrease Below the | ||||||||||
(extended Unit | Deadband | Deadband | ||||||||||
Pricing remains | (Increase from 5.1% to | (Decrease from 5.1% to | ||||||||||
constant within the | 20% above the Initial | 20% below the Initial | ||||||||||
Item Description | 10% Deadband) | Order Counts) | Order Counts) | |||||||||
Year 1 |
||||||||||||
Data Center |
||||||||||||
Mainframe Server (per MIP) |
$ | [***] | $ | [***] | $ | [***] | ||||||
Mainframe DASD (per GB) |
$ | [***] | $ | [***] | $ | [***] | ||||||
Mainframe Tape |
$ | [***] | $ | [***] | $ | [***] | ||||||
Application Server |
$ | [***] | $ | [***] | $ | [***] | ||||||
Database Server |
$ | [***] | $ | [***] | $ | [***] | ||||||
File/Print Server |
$ | [***] | $ | [***] | $ | [***] | ||||||
Messaging Server |
$ | [***] | $ | [***] | $ | [***] | ||||||
Web/HTTP Server |
$ | [***] | $ | [***] | $ | [***] | ||||||
Development/Test/QA |
$ | [***] | $ | [***] | $ | [***] | ||||||
NT Tape Backup |
$ | [***] | $ | [***] | $ | [***] | ||||||
NT SAN Storage SLA-1 |
$ | — | $ | [***] | $ | [***] | ||||||
NT SAN Storage SLA-2 |
$ | [***] | $ | [***] | $ | [***] | ||||||
IT Continuity |
$ | [***] | $ | — | $ | — | ||||||
Print |
$ | [***] | $ | — | $ | — | ||||||
Other - Project Pool Hours (rate per hour) |
$ | [***] | $ | [***] | $ | [***] | ||||||
EAM Project - Ongoing labor |
$ | [***] | $ | — | $ | — | ||||||
Distributed Computing |
||||||||||||
Desktop Support - Remote Offices per desktop |
$ | [***] | $ | [***] | $ | [***] | ||||||
Laptop Support - Remote Offices per laptop |
$ | [***] | $ | [***] | $ | [***] | ||||||
PDA Support - Remote Offices per PDA |
$ | [***] | $ | [***] | $ | [***] | ||||||
E-Mail Server Support - HQ & Remote per server |
$ | — | $ | — | $ | — | ||||||
File / Print Server Support - HQ & Remote per server |
$ | — | $ | — | $ | — | ||||||
Network-Attached Printer Support - HQ & Remote per
printer |
$ | [***] | $ | [***] | $ | [***] | ||||||
Remote High-volume Production/Printing |
$ | — | $ | — | $ | — | ||||||
IMAC for PCs / Net Printers - Remote Offices per IMAC |
$ | [***] | $ | [***] | $ | [***] | ||||||
IMAC for Servers - HQ & Remote per IMAC |
$ | [***] | $ | [***] | $ | [***] |
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Baseline Unit Price | ||||||||||||
Baseline Unit Price | ||||||||||||
(extended Unit | Price for Add Units | Price for Delete Units | ||||||||||
Pricing remains | (ARC) | (RRC) | ||||||||||
constant within the | Increase Above the | Decrease Below the | ||||||||||
Item Description | 10% Deadband) | Deadband | Deadband | |||||||||
Help Desk |
||||||||||||
Per Call |
$ | [***] | $ | [***] | $ | [***] | ||||||
5 pack floating user Remedy licenses |
$ | — | $ | [***] | $ | [***] | ||||||
5 pack fixed user Remedy licenses |
$ | — | $ | [***] | $ | [***] | ||||||
100 P-Synch and ID-Synch licenses |
$ | — | $ | [***] | $ | [***] | ||||||
Data Network |
||||||||||||
Routers per unit |
$ | [***] | $ | [***] | $ | [***] | ||||||
Switches per unit |
$ | [***] | $ | [***] | $ | [***] | ||||||
DSUs/CSUs per unit |
$ | [***] | $ | [***] | $ | [***] | ||||||
Firewalls per unit |
$ | [***] | $ | [***] | $ | [***] | ||||||
FRADS per unit |
$ | [***] | $ | [***] | $ | [***] | ||||||
IMProvider per device |
$ | [***] | $ | [***] | $ | [***] | ||||||
Circuits-See Data Transport recurring tab
|
||||||||||||
Hardware for new remote site (Not including circuit costs) |
$ | — | $ | [***] | $ | [***] | ||||||
Hardware cost at each remote site |
$ | — | $ | [***] | $ | [***] | ||||||
Hardware cost for NWSC network module |
$ | — | $ | [***] | $ | [***] | ||||||
BRI Circuit at remote site |
$ | — | $ | [***] | $ | [***] | ||||||
PRI circuit to NWSC |
$ | — | $ | [***] | $ | [***] | ||||||
Local Loop Charges for Circuits |
$ | — | $ | [***] | $ | [***] | ||||||
Internet access -Dual DS-3 burstable to 7.5M |
$ | — | $ | [***] | $ | [***] | ||||||
-Access port fees for Internet access |
$ | — | ||||||||||
Circuits-Point to Point |
$ | — | ||||||||||
-DS3 Point to Point AT&T |
$ | — | $ | [***] | $ | [***] | ||||||
-DS3 - Point to Point-Verizon |
$ | — | $ | [***] | $ | [***] | ||||||
Circuits-Frame relay |
$ | — | ||||||||||
-56k |
$ | — | $ | [***] | $ | [***] | ||||||
-128K |
$ | — | $ | [***] | $ | [***] | ||||||
-256K |
$ | — | $ | [***] | $ | [***] | ||||||
-384K |
$ | — | $ | [***] | $ | [***] | ||||||
-512K |
$ | — | $ | [***] | $ | [***] | ||||||
-768K |
$ | — | $ | [***] | $ | [***] | ||||||
-1.024M |
$ | — | $ | [***] | $ | [***] | ||||||
-1.544M |
$ | — | $ | [***] | $ | [***] | ||||||
DS3- ATM/FR Internetworking |
$ | — | $ | [***] | $ | [***] | ||||||
Voice Communications |
||||||||||||
Circuit monitoring per trunk |
$ | — | $ | — | $ | — |
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Schedule 3—Fees
Baseline Unit Price | ||||||||||||
Baseline Unit Price | ||||||||||||
(extended Unit | Price for Add Units | Price for Delete Units | ||||||||||
Pricing remains | (ARC) | (RRC) | ||||||||||
constant within the | Increase Above the | Decrease Below the | ||||||||||
Item Description | 10% Deadband) | Deadband | Deadband | |||||||||
IMProvider Per PBX |
$ | — | $ | — | $ | — | ||||||
Large PBX’s (over 300 Extensions) per unit |
$ | — | $ | — | $ | — | ||||||
Small PBXs (LT 75 extensions) per unit |
$ | — | $ | — | $ | — | ||||||
PBX Handsets per unit |
$ | — | $ | [***] | $ | [***] | ||||||
ACD, IVR IMProvider |
$ | — | $ | — | $ | — | ||||||
Voice Circuit IMProvider |
$ | — | $ | — | $ | — | ||||||
Teleconferencing |
||||||||||||
Teleconference Services |
$ | — | $ | — | $ | — | ||||||
Calling Cards |
$ | — | $ | — | $ | — | ||||||
Cell Phones |
$ | — | $ | — | $ | — | ||||||
Voice Mailbox Users |
$ | — | $ | — | $ | — | ||||||
Add Locations/Remote
Offices/Remote Workers |
||||||||||||
Location |
$ | — | $ | — | $ | — | ||||||
Remote Office |
$ | — | $ | — | $ | — | ||||||
Remote Worker |
$ | — | $ | [***] | ||||||||
Voice Services-Local and Long
Distance |
||||||||||||
Dedicated |
$ | — | $ | — | $ | — | ||||||
Switched |
$ | — | $ | — | $ | — | ||||||
Circuits |
||||||||||||
Fractional T-1: |
||||||||||||
56/64k |
$ | — | $ | [***] | $ | [***] | ||||||
128k |
$ | — | $ | [***] | $ | [***] | ||||||
256k |
$ | — | $ | [***] | $ | [***] | ||||||
384k |
$ | — | $ | [***] | $ | [***] | ||||||
512k |
$ | — | $ | [***] | $ | [***] | ||||||
DS3-FR |
$ | — | $ | [***] | $ | [***] | ||||||
Fractional DS3- Internet BW |
$ | — | $ | [***] | $ | [***] | ||||||
OCX |
$ | — | $ | — | $ | — | ||||||
Other |
$ | — | ||||||||||
Local Loop Charges for Circuits |
$ | — | $ | [***] | $ | [***] | ||||||
Output Processing |
||||||||||||
Simplex Printed Page |
$ | [***] | $ | [***] | $ | [***] | ||||||
Post-Processing |
||||||||||||
6x9 envelopes |
$ | [***] | $ | [***] | $ | [***] | ||||||
Automated flat envelopes |
$ | [***] | $ | [***] | $ | [***] | ||||||
Boxes |
$ | [***] | $ | [***] | $ | [***] | ||||||
Binding |
$ | [***] | $ | [***] | $ | [***] | ||||||
Storage |
||||||||||||
Forms Coding and Maintenance |
$ | [***] | $ | [***] | $ | [***] | ||||||
Postal Presorting |
$ | [***] | $ | [***] | $ | [***] |
Mod 04 | Confidential Information | |
Page 13 |
Table of Contents
Schedule 3—Fees
Baseline Unit Price | ||||||||||||
Baseline Unit Price | ||||||||||||
(extended Unit | Price for Add Units | Price for Delete Units | ||||||||||
Pricing remains | (ARC) | (RRC) | ||||||||||
constant within the | Increase Above the | Decrease Below the | ||||||||||
Item Description | 10% Deadband) | Deadband | Deadband | |||||||||
Supplies |
||||||||||||
deleted |
||||||||||||
deleted |
||||||||||||
deleted |
||||||||||||
Duplex Printed Page |
$ | — | $ | [***] | $ | [***] | ||||||
Content Management |
||||||||||||
Mailroom services |
||||||||||||
-Mailroom |
$ | [***] | $ | [***] | $ | [***] | ||||||
-Scanning |
$ | [***] | $ | [***] | $ | [***] | ||||||
-Indexing |
$ | [***] | $ | [***] | $ | [***] | ||||||
MicroFiche/Film BF Conversion
(Scan on-demand only) |
$ | — | ||||||||||
-Prep documents |
$ | [***] | $ | [***] | $ | [***] | ||||||
-Scanning |
$ | [***] | $ | [***] | $ | [***] | ||||||
-Imaging |
$ | [***] | $ | [***] | $ | [***] | ||||||
-Copying |
$ | [***] | $ | [***] | $ | [***] | ||||||
-Indexing |
$ | [***] | $ | [***] | $ | [***] | ||||||
-Checks |
$ | [***] | $ | [***] | $ | [***] | ||||||
-Research |
$ | [***] | $ | [***] | $ | [***] | ||||||
Paper Active BF Conversion |
||||||||||||
-Prep documents |
$ | [***] | $ | [***] | $ | [***] | ||||||
-Scanning |
$ | [***] | $ | [***] | $ | [***] | ||||||
-Imaging |
$ | [***] | $ | [***] | $ | [***] | ||||||
-Copying |
$ | [***] | $ | [***] | $ | [***] | ||||||
-Indexing |
$ | [***] | $ | [***] | $ | [***] | ||||||
-Checks |
$ | [***] | $ | [***] | $ | [***] | ||||||
-Research |
$ | [***] | $ | — | $ | — | ||||||
Lockbox (per check processed) |
$ | [***] | $ | — | $ | — | ||||||
T1 with 512 PVC |
$ | [***] | $ | — | $ | — | ||||||
FileNet Software Maintenance |
$ | [***] | $ | — | $ | — | ||||||
Disaster Recovery |
$ | [***] | $ | — | $ | — | ||||||
Year 2 |
||||||||||||
Data Center |
||||||||||||
Mainframe Server (per MIP) |
$ | [***] | $ | [***] | $ | [***] | ||||||
Mainframe DASD (per GB) |
$ | [***] | $ | [***] | $ | [***] | ||||||
Mainframe Tape |
$ | [***] | $ | [***] | $ | [***] | ||||||
Application Server |
$ | [***] | $ | [***] | $ | [***] | ||||||
Database Server |
$ | [***] | $ | [***] | $ | [***] | ||||||
File/Print Server |
$ | [***] | $ | [***] | $ | [***] | ||||||
Messaging Server |
$ | [***] | $ | [***] | $ | [***] | ||||||
Web/HTTP Server |
$ | [***] | $ | [***] | $ | [***] | ||||||
Development/Test/QA |
$ | [***] | $ | [***] | $ | [***] |
Mod 04 | Confidential Information | |
Page 14 |
Table of Contents
Schedule 3—Fees
Baseline Unit Price | ||||||||||||
Baseline Unit Price | ||||||||||||
(extended Unit | Price for Add Units | Price for Delete Units | ||||||||||
Pricing remains | (ARC) | (RRC) | ||||||||||
constant within the | Increase Above the | Decrease Below the | ||||||||||
Item Description | 10% Deadband) | Deadband | Deadband | |||||||||
NT Tape Backup |
$ | [***] | $ | [***] | $ | [***] | ||||||
NT SAN Storage SLA-1 |
$ | — | $ | [***] | $ | [***] | ||||||
NT SAN Storage SLA-2 |
$ | [***] | $ | [***] | $ | [***] | ||||||
IT Continuity |
$ | [***] | $ | — | $ | — | ||||||
Print |
$ | [***] | $ | — | $ | — | ||||||
Other - Project Pool Hours |
$ | [***] | $ | [***] | $ | [***] | ||||||
EAM Project - Ongoing labor |
$ | [***] | $ | — | $ | — | ||||||
Distributed Computing |
||||||||||||
Desktop
Support - Remote
Offices per desktop |
$ | [***] | $ | [***] | $ | [***] | ||||||
Laptop
Support - Remote Offices per laptop |
$ | [***] | $ | [***] | $ | [***] | ||||||
PDA Support - Remote Offices
per PDA |
$ | [***] | $ | [***] | $ | [***] | ||||||
E-Mail
Server Support - HQ &
Remote per server |
||||||||||||
File / Print
Server Support - HQ &
Remote per server |
||||||||||||
Network-Attached Printer Support -
HQ & Remote per printer |
$ | [***] | $ | [***] | $ | [***] | ||||||
Remote High-volume
Production/Printing |
||||||||||||
IMAC for PCs / Net Printers -
Remote Offices per IMAC |
$ | [***] | $ | [***] | $ | [***] | ||||||
IMAC for
Servers - HQ & Remote
per IMAC |
$ | [***] | $ | [***] | $ | [***] | ||||||
Help Desk |
||||||||||||
Per Call |
$ | [***] | $ | [***] | $ | [***] | ||||||
5 pack floating user Remedy
licenses |
$ | — | $ | [***] | $ | [***] | ||||||
5 pack fixed user Remedy
licenses |
$ | — | $ | [***] | $ | [***] | ||||||
100 P-Synch and ID-Synch
licenses |
$ | — | $ | [***] | $ | [***] | ||||||
Data Network |
||||||||||||
Routers per unit |
$ | [***] | $ | [***] | $ | [***] | ||||||
Switches per unit |
$ | [***] | $ | [***] | $ | [***] | ||||||
DSUs/CSUs per unit |
$ | [***] | $ | [***] | $ | [***] | ||||||
Firewalls per unit |
$ | [***] | $ | [***] | $ | [***] | ||||||
FRADS per unit |
$ | [***] | $ | [***] | $ | [***] | ||||||
IMProvider per device |
$ | [***] | $ | [***] | $ | [***] | ||||||
Circuits-See Data Transport
recurring tab |
Mod 04 | Confidential Information | |
Page 15 |
Table of Contents
Schedule 3—Fees
Baseline Unit Price | ||||||||||||
Baseline Unit Price | ||||||||||||
(extended Unit | Price for Add Units | Price for Delete Units | ||||||||||
Pricing remains | (ARC) | (RRC) | ||||||||||
constant within the | Increase Above the | Decrease Below the | ||||||||||
Item Description | 10% Deadband) | Deadband | Deadband | |||||||||
Hardware for new remote site (Not
including circuit costs) |
$ | — | $ | [***] | $ | [***] | ||||||
Hardware cost at each remote
site |
$ | — | $ | [***] | $ | [***] | ||||||
Hardware cost for NWSC network
module |
$ | — | $ | [***] | $ | [***] | ||||||
BRI Circuit at remote site |
$ | — | $ | [***] | $ | [***] | ||||||
PRI circuit to NWSC |
$ | — | $ | [***] | $ | [***] | ||||||
Local Loop Charges for Circuits |
$ | — | $ | [***] | $ | [***] | ||||||
Internet access -Dual DS-3
burstable to 7.5M |
$ | — | $ | [***] | $ | [***] | ||||||
-Access port fees for Internet
access |
||||||||||||
Circuits-Point to Point |
||||||||||||
-DS3 Point to Point AT&T |
$ | — | $ | [***] | $ | [***] | ||||||
-DS3 - Point to Point-Verizon |
$ | — | $ | [***] | $ | [***] | ||||||
Circuits-Frame relay |
||||||||||||
-56k |
$ | — | $ | [***] | $ | [***] | ||||||
-128K |
$ | — | $ | [***] | $ | [***] | ||||||
-256K |
$ | — | $ | [***] | $ | [***] | ||||||
-384K |
$ | — | $ | [***] | $ | [***] | ||||||
-512K |
$ | — | $ | [***] | $ | [***] | ||||||
-768K |
$ | — | $ | [***] | $ | [***] | ||||||
-1.024M |
$ | — | $ | [***] | $ | [***] | ||||||
-1.544M |
$ | — | $ | [***] | $ | [***] | ||||||
DS3- ATM/FR Internetworking |
$ | — | $ | [***] | $ | [***] | ||||||
Voice Communications |
||||||||||||
Circuit monitoring per trunk |
$ | — | $ | — | $ | — | ||||||
IMProvider Per PBX |
$ | — | $ | — | $ | — | ||||||
Large PBX’s (over 300
Extensions) per unit |
$ | [***] | $ | — | $ | — | ||||||
Small PBXs (LT 75 extensions)
per unit |
$ | — | $ | — | $ | — | ||||||
PBX Handsets per unit |
$ | — | $ | [***] | $ | [***] | ||||||
ACD, IVR IMProvider |
$ | — | ||||||||||
Voice Circuit IMProvider |
$ | — | $ | — | $ | — | ||||||
Teleconferencing |
$ | — | $ | — | ||||||||
Teleconference Services |
$ | — | ||||||||||
Calling Cards |
$ | — | $ | — | $ | — | ||||||
Cell Phones |
$ | — | $ | — | $ | — | ||||||
Voice Mailbox Users |
$ | — | $ | — | $ | — | ||||||
Add Locations/Remote
Offices/Remote Workers |
$ | — | $ | — | $ | — |
Mod 04 | Confidential Information | |
Page 16 |
Table of Contents
Schedule 3-Fees
Price for Add Units | Price for Delete Units | |||||||||||
Baseline Unit Price | (ARC) | (RRC) | ||||||||||
Baseline Unit Price | ||||||||||||
(extended Unit | ||||||||||||
Pricing remains | ||||||||||||
constant within the | Increase Above the | Decrease Below the | ||||||||||
Item Description | 10% Deadband) | Deadband | Deadband | |||||||||
Location |
$ | — | ||||||||||
Remote Office |
$ | — | $ | — | $ | — | ||||||
Remote Worker |
$ | — | $ | — | $ | — | ||||||
Voice Services-Local and Long
Distance |
$ | — | $ | — | ||||||||
Dedicated |
$ | — | ||||||||||
Switched |
$ | — | $ | — | $ | — | ||||||
Circuits |
$ | — | $ | — | ||||||||
Fractional T-1: |
$ | — | ||||||||||
56/64k |
$ | — | $ | [***] | $ | [***] | ||||||
128k |
$ | — | $ | [***] | $ | [***] | ||||||
256k |
$ | — | $ | [***] | $ | [***] | ||||||
384k |
$ | — | $ | [***] | $ | [***] | ||||||
512k |
$ | — | $ | [***] | $ | [***] | ||||||
DS3-FR |
$ | — | $ | [***] | $ | [***] | ||||||
Fractional DS3- Internet BW |
$ | — | $ | [***] | $ | [***] | ||||||
OCX |
$ | — | $ | — | $ | — | ||||||
Other |
||||||||||||
Local Loop Charges for Circuits |
$ | [***] | $ | [***] | ||||||||
Output Processing |
||||||||||||
Simplex Printed Page |
$ | [***] | $ | [***] | $ | [***] | ||||||
Post-Processing |
||||||||||||
6x9 envelopes |
$ | [***] | $ | [***] | $ | [***] | ||||||
Automated flat envelopes |
$ | [***] | $ | [***] | $ | [***] | ||||||
Boxes |
$ | [***] | $ | [***] | $ | [***] | ||||||
Binding |
$ | [***] | $ | [***] | $ | [***] | ||||||
Storage |
$ | — | ||||||||||
Forms Coding and Maintenance |
$ | [***] | $ | [***] | $ | [***] | ||||||
Postal Presorting |
$ | [***] | $ | [***] | $ | [***] | ||||||
Supplies |
||||||||||||
Deleted |
||||||||||||
Deleted |
||||||||||||
Deleted |
Mod 04 | Confidential Information Page 17 |
Table of Contents
Schedule 3-Fees
Price for Add Units | Price for Delete Units | |||||||||||
Baseline Unit Price | (ARC) | (RRC) | ||||||||||
Baseline Unit Price | ||||||||||||
(extended Unit | ||||||||||||
Pricing remains | ||||||||||||
constant within the | Increase Above the | Decrease Below the | ||||||||||
Item Description | 10% Deadband) | Deadband | Deadband | |||||||||
Duplex Printed Page |
$ | [***] | $ | [***] | ||||||||
Content Management |
||||||||||||
Mailroom services |
||||||||||||
-Mailroom |
$ | [***] | $ | [***] | $ | [***] | ||||||
-Scanning |
$ | [***] | $ | [***] | $ | [***] | ||||||
-Indexing |
$ | [***] | $ | [***] | $ | [***] | ||||||
MicroFiche/Film BF Conversion
(Scan on-demand only) |
— | |||||||||||
-Prep documents |
$ | [***] | $ | [***] | $ | [***] | ||||||
-Scanning |
$ | [***] | $ | [***] | $ | [***] | ||||||
-Imaging |
$ | [***] | $ | [***] | $ | [***] | ||||||
-Copying |
$ | [***] | $ | [***] | $ | [***] | ||||||
-Indexing |
$ | [***] | $ | [***] | $ | [***] | ||||||
-Checks |
$ | [***] | $ | [***] | $ | [***] | ||||||
-Research |
$ | [***] | $ | [***] | $ | [***] | ||||||
Paper Active BF Conversion |
— | |||||||||||
-Prep documents |
$ | [***] | $ | [***] | $ | [***] | ||||||
-Scanning |
$ | [***] | $ | [***] | $ | [***] | ||||||
-Imaging |
$ | [***] | $ | [***] | $ | [***] | ||||||
-Copying |
$ | [***] | $ | [***] | $ | [***] | ||||||
-Indexing |
$ | [***] | $ | [***] | $ | [***] | ||||||
-Checks |
$ | [***] | $ | [***] | $ | [***] | ||||||
-Research |
$ | [***] | $ | — | $ | — | ||||||
Lockbox (per check processed) |
$ | [***] | $ | — | $ | — | ||||||
T1 with 512 PVC |
$ | [***] | $ | — | $ | — | ||||||
FileNet Software Maintenance |
$ | [***] | $ | — | $ | — | ||||||
Disaster Recovery |
$ | [***] | $ | — | $ | — | ||||||
Year 3 |
||||||||||||
Data Center |
||||||||||||
Mainframe Server (per MIP) |
$ | [***] | $ | [***] | $ | [***] | ||||||
Mainframe DASD (per GB) |
$ | [***] | $ | [***] | $ | [***] | ||||||
Mainframe Tape |
$ | [***] | $ | [***] | $ | [***] | ||||||
Application Server |
$ | [***] | $ | [***] | $ | [***] | ||||||
Database Server |
$ | [***] | $ | [***] | $ | [***] | ||||||
File/Print Server |
$ | [***] | $ | [***] | $ | [***] | ||||||
Messaging Server |
$ | [***] | $ | [***] | $ | [***] | ||||||
Web/HTTP Server |
$ | [***] | $ | [***] | $ | [***] | ||||||
Development/Test/QA |
$ | [***] | $ | [***] | $ | [***] | ||||||
NT Tape Backup |
$ | [***] | $ | [***] | $ | [***] | ||||||
NT SAN Storage SLA-1 |
$ | [***] | $ | [***] | $ | [***] | ||||||
NT SAN Storage SLA-2 |
$ | [***] | $ | [***] | $ | [***] |
Mod 04 | Confidential Information Page 18 |
Table of Contents
Schedule 3-Fees
Price for Add Units | Price for Delete Units | |||||||||||
Baseline Unit Price | (ARC) | (RRC) | ||||||||||
Baseline Unit Price | ||||||||||||
(extended Unit | ||||||||||||
Pricing remains | ||||||||||||
constant within the | Increase Above the | Decrease Below the | ||||||||||
Item Description | 10% Deadband) | Deadband | Deadband | |||||||||
IT Continuity |
$ | [***] | $ | — | $ | — | ||||||
Print |
$ | [***] | $ | — | $ | — | ||||||
Other — Project Pool Hours |
$ | [***] | $ | [***] | $ | [***] | ||||||
EAM Project — Ongoing labor |
$ | [***] | $ | — | $ | — | ||||||
Distributed Computing |
||||||||||||
Desktop Support — Remote
Offices per desktop |
$ | [***] | $ | [***] | $ | [***] | ||||||
Laptop Support — Remote
Offices per laptop |
$ | [***] | $ | [***] | $ | [***] | ||||||
PDA Support — Remote Offices
per PDA |
$ | [***] | $ | [***] | $ | [***] | ||||||
E-Mail Server Support — HQ &
Remote per server |
||||||||||||
File / Print Server Support — HQ &
Remote per server |
||||||||||||
Network-Attached
Printer Support — HQ & Remote per printer |
$ | [***] | $ | [***] | $ | [***] | ||||||
Remote High-volume
Production/Printing |
||||||||||||
IMAC for PCs
/ Net Printers — Remote Offices per IMAC |
$ | [***] | $ | [***] | $ | [***] | ||||||
IMAC for Servers — HQ & Remote
per IMAC |
$ | [***] | $ | [***] | $ | [***] | ||||||
Help Desk |
||||||||||||
Per Call |
$ | [***] | $ | [***] | $ | [***] | ||||||
5 pack floating user Remedy
licenses |
$ | — | $ | [***] | $ | [***] | ||||||
5 pack fixed user Remedy
licenses |
$ | — | $ | [***] | $ | [***] | ||||||
100 P-Synch and ID-Synch
licenses |
$ | — | $ | [***] | $ | [***] | ||||||
Data Network |
||||||||||||
Routers per unit |
$ | [***] | $ | [***] | $ | [***] | ||||||
Switches per unit |
$ | [***] | $ | [***] | $ | [***] | ||||||
DSUs/CSUs per unit |
$ | [***] | $ | [***] | $ | [***] | ||||||
Firewalls per unit |
$ | [***] | $ | [***] | $ | [***] | ||||||
FRADS per unit |
$ | [***] | $ | [***] | $ | [***] | ||||||
IMProvider per device |
$ | [***] | $ | [***] | $ | [***] | ||||||
Circuits-See Data Transport
recurring tab |
||||||||||||
Hardware for new remote site (Not
including circuit costs) |
$ | — | $ | [***] | $ | [***] | ||||||
Hardware cost at each remote
site |
$ | — | $ | [***] | $ | [***] |
Mod 04 | Confidential Information Page 19 |
Table of Contents
Schedule 3-Fees
Price for Add Units | Price for Delete Units | |||||||||||
Baseline Unit Price | (ARC) | (RRC) | ||||||||||
Baseline Unit Price | ||||||||||||
(extended Unit | ||||||||||||
Pricing remains | ||||||||||||
constant within the | Increase Above the | Decrease Below the | ||||||||||
Item Description | 10% Deadband) | Deadband | Deadband | |||||||||
Hardware cost for NWSC network
module |
$ | — | $ | [***] | $ | [***] | ||||||
BRI Circuit at remote site |
$ | — | $ | [***] | $ | [***] | ||||||
PRI circuit to NWSC |
$ | — | $ | [***] | $ | [***] | ||||||
Local Loop Charges for Circuits |
$ | — | $ | [***] | $ | [***] | ||||||
Internet access -Dual DS-3
burstable to 7.5M |
$ | — | $ | [***] | $ | [***] | ||||||
-Access port fees for Internet
access |
$ | — | $ | — | $ | — | ||||||
Circuits-Point to Point |
$ | — | $ | — | $ | — | ||||||
-DS3 Point to Point AT&T |
$ | — | $ | [***] | $ | [***] | ||||||
-DS3 - Point to Point-Verizon |
$ | — | $ | [***] | $ | [***] | ||||||
Circuits-Frame relay |
$ | — | ||||||||||
-56k |
$ | — | $ | [***] | $ | [***] | ||||||
-128K |
$ | — | $ | [***] | $ | [***] | ||||||
-256K |
$ | — | $ | [***] | $ | [***] | ||||||
-384K |
$ | — | $ | [***] | $ | [***] | ||||||
-512K |
$ | — | $ | [***] | $ | [***] | ||||||
-768K |
$ | — | $ | [***] | $ | [***] | ||||||
-1.024M |
$ | — | $ | [***] | $ | [***] | ||||||
-1.544M |
$ | — | $ | [***] | $ | [***] | ||||||
DS3- ATM/FR Internetworking |
$ | — | $ | [***] | $ | [***] | ||||||
Voice Communications |
||||||||||||
Circuit monitoring per trunk |
$ | — | $ | — | $ | — | ||||||
IMProvider Per PBX |
$ | — | $ | — | $ | — |
Mod 04 | Confidential Information Page 20 |
Table of Contents
Schedule 3-Fees
Price for Add Units | Price for Delete Units | |||||||||||
Baseline Unit Price | (ARC) | (RRC) | ||||||||||
Baseline Unit Price | ||||||||||||
(extended Unit | ||||||||||||
Pricing remains | ||||||||||||
constant within the | Increase Above the | Decrease Below the | ||||||||||
Item Description | 10% Deadband) | Deadband | Deadband | |||||||||
Large PBX’s (over 300
Extensions) per unit |
$ | [***] | $ | — | $ | — | ||||||
Small PBXs (LT 75 extensions)
per unit |
$ | — | $ | — | $ | — | ||||||
PBX Handsets per unit |
$ | [***] | $ | [***] | ||||||||
ACD, IVR IMProvider |
$ | — | $ | — | $ | — | ||||||
Voice Circuit IMProvider |
$ | — | $ | — | $ | — | ||||||
Teleconferencing |
||||||||||||
Teleconference Services |
$ | — | $ | — | $ | — | ||||||
Calling Cards |
$ | — | $ | — | $ | — | ||||||
Cell Phones |
$ | — | $ | — | $ | — | ||||||
Voice Mailbox Users |
$ | — | $ | — | $ | — | ||||||
Add Locations/Remote
Offices/Remote Workers |
||||||||||||
Location |
$ | — | $ | — | $ | — | ||||||
Remote Office |
$ | — | $ | — | $ | — | ||||||
Remote Worker |
$ | — | $ | — | $ | — | ||||||
Voice Services-Local and Long
Distance |
||||||||||||
Dedicated |
$ | — | $ | — | $ | — | ||||||
Switched |
$ | — | $ | — | $ | — | ||||||
Circuits |
||||||||||||
Fractional T-1: |
||||||||||||
56/64k |
$ | — | $ | [***] | $ | [***] | ||||||
128k |
$ | — | $ | [***] | $ | [***] | ||||||
256k |
$ | — | $ | [***] | $ | [***] | ||||||
384k |
$ | — | $ | [***] | $ | [***] | ||||||
512k |
$ | — | $ | [***] | $ | [***] | ||||||
DS3-FR |
$ | — | $ | [***] | $ | [***] | ||||||
Fractional DS3- Internet BW |
$ | — | $ | [***] | $ | [***] | ||||||
OCX |
$ | — | $ | — | $ | — | ||||||
Other |
Mod 04 | Confidential Information Page 21 |
Table of Contents
Schedule 3-Fees
Price for Add Units | Price for Delete Units | |||||||||||
Baseline Unit Price | (ARC) | (RRC) | ||||||||||
Baseline Unit Price | ||||||||||||
(extended Unit | ||||||||||||
Pricing remains | ||||||||||||
constant within the | Increase Above the | Decrease Below the | ||||||||||
Item Description | 10% Deadband) | Deadband | Deadband | |||||||||
Local Loop Charges for Circuits |
$ | — | $ | [***] | $ | [***] | ||||||
Output Processing |
||||||||||||
Simplex Printed Page |
$ | [***] | $ | [***] | $ | [***] | ||||||
Post-Processing |
||||||||||||
6x9 envelopes |
$ | [***] | $ | [***] | $ | [***] | ||||||
Automated flat envelopes |
$ | [***] | $ | [***] | $ | [***] | ||||||
Boxes |
$ | [***] | $ | [***] | $ | [***] | ||||||
Binding |
$ | [***] | $ | [***] | $ | [***] | ||||||
Storage |
$ | — | ||||||||||
Forms Coding and Maintenance |
$ | [***] | $ | [***] | $ | [***] | ||||||
Postal Presorting |
$ | [***] | $ | [***] | $ | [***] | ||||||
Supplies |
||||||||||||
Deleted |
||||||||||||
Deleted |
||||||||||||
Deleted |
||||||||||||
Duplex Printed Page |
$ | [***] | $ | [***] | ||||||||
Content Management |
||||||||||||
Mailroom services |
||||||||||||
-Mailroom |
$ | [***] | $ | [***] | $ | [***] | ||||||
-Scanning |
$ | [***] | $ | [***] | $ | [***] | ||||||
-Indexing |
$ | [***] | $ | [***] | $ | [***] | ||||||
MicroFiche/Film BF Conversion
(Scan on-demand only) |
— | |||||||||||
-Prep documents |
$ | [***] | $ | [***] | $ | [***] | ||||||
-Scanning |
$ | [***] | $ | [***] | $ | [***] | ||||||
-Imaging |
$ | [***] | $ | [***] | $ | [***] | ||||||
-Copying |
$ | [***] | $ | [***] | $ | [***] | ||||||
-Indexing |
$ | [***] | $ | [***] | $ | [***] | ||||||
-Checks |
$ | [***] | $ | [***] | $ | [***] | ||||||
-Research |
$ | [***] | $ | [***] | $ | [***] | ||||||
Paper Active BF Conversion |
— | |||||||||||
-Prep documents |
$ | [***] | $ | [***] | $ | [***] | ||||||
-Scanning |
$ | [***] | $ | [***] | $ | [***] | ||||||
-Imaging |
$ | [***] | $ | [***] | $ | [***] | ||||||
-Copying |
$ | [***] | $ | [***] | $ | [***] | ||||||
-Indexing |
$ | [***] | $ | [***] | $ | [***] | ||||||
-Checks |
$ | [***] | $ | [***] | $ | [***] | ||||||
-Research |
$ | [***] | $ | — | $ | — | ||||||
Lockbox (per check processed) |
$ | [***] | $ | — | $ | — | ||||||
T1 with 512 PVC |
$ | [***] | $ | — | $ | — |
Mod 04 | Confidential Information Page 22 |
Table of Contents
Schedule 3-Fees
Price for Add Units | Price for Delete Units | |||||||||||
Baseline Unit Price | (ARC) | (RRC) | ||||||||||
Baseline Unit Price | ||||||||||||
(extended Unit | ||||||||||||
Pricing remains | ||||||||||||
constant within the | Increase Above the | Decrease Below the | ||||||||||
Item Description | 10% Deadband) | Deadband | Deadband | |||||||||
FileNet Software Maintenance |
$ | [***] | $ | — | $ | — | ||||||
Disaster Recovery |
$ | [***] | $ | — | $ | — | ||||||
Year 4 |
||||||||||||
Data Center |
||||||||||||
Mainframe Server (per MIP) |
$ | [***] | $ | [***] | $ | [***] | ||||||
Mainframe DASD (per GB) |
$ | [***] | $ | [***] | $ | [***] | ||||||
Mainframe Tape |
$ | [***] | $ | [***] | $ | [***] | ||||||
Application Server |
$ | [***] | $ | [***] | $ | [***] | ||||||
Database Server |
$ | [***] | $ | [***] | $ | [***] | ||||||
File/Print Server |
$ | [***] | $ | [***] | $ | [***] | ||||||
Messaging Server |
$ | [***] | $ | [***] | $ | [***] | ||||||
Web/HTTP Server |
$ | [***] | $ | [***] | $ | [***] | ||||||
Development/Test/QA |
$ | [***] | $ | [***] | $ | [***] | ||||||
NT Tape Backup |
$ | [***] | $ | [***] | $ | [***] | ||||||
NT SAN Storage SLA-1 |
$ | — | $ | [***] | $ | [***] | ||||||
NT SAN Storage SLA-2 |
$ | [***] | $ | [***] | $ | [***] | ||||||
IT Continuity |
$ | [***] | $ | — | $ | — | ||||||
Print |
$ | [***] | $ | — | $ | — | ||||||
Other — Project Pool Hours |
$ | [***] | $ | — | $ | — | ||||||
EAM Project — Ongoing labor |
$ | [***] | $ | — | $ | — | ||||||
Distributed Computing |
||||||||||||
Desktop Support — Remote
Offices per desktop |
$ | [***] | $ | [***] | $ | [***] | ||||||
Laptop Support — Remote
Offices per laptop |
$ | [***] | $ | [***] | $ | [***] | ||||||
PDA Support — Remote Offices
per PDA |
$ | [***] | $ | [***] | $ | [***] | ||||||
E-Mail Server Support — HQ &
Remote per server |
||||||||||||
File / Print Server Support — HQ &
Remote per server |
||||||||||||
Network-Attached Printer Support -
HQ & Remote per printer |
$ | [***] | $ | [***] | $ | [***] | ||||||
Remote High-volume
Production/Printing |
||||||||||||
IMAC for PCs
/ Net Printers —
Remote Offices per IMAC |
$ | [***] | $ | [***] | $ | [***] | ||||||
IMAC for Servers — HQ & Remote
per IMAC |
$ | [***] | $ | [***] | $ | [***] | ||||||
Help Desk |
||||||||||||
Per Call |
$ | [***] | $ | [***] | $ | [***] |
Mod 04 | Confidential Information Page 23 |
Table of Contents
Schedule 3-Fees
Price for Add Units | Price for Delete Units | |||||||||||
Baseline Unit Price | (ARC) | (RRC) | ||||||||||
Baseline Unit Price | ||||||||||||
(extended Unit | ||||||||||||
Pricing remains | ||||||||||||
constant within the | Increase Above the | Decrease Below the | ||||||||||
Item Description | 10% Deadband) | Deadband | Deadband | |||||||||
5 pack floating user Remedy
licenses |
$ | — | $ | [***] | $ | [***] | ||||||
5 pack fixed user Remedy
licenses |
$ | — | $ | [***] | $ | [***] | ||||||
100 P-Synch and ID-Synch
licenses |
$ | — | $ | [***] | $ | [***] | ||||||
Data Network |
||||||||||||
Routers per unit |
$ | [***] | $ | [***] | $ | [***] | ||||||
Switches per unit |
$ | [***] | $ | [***] | $ | [***] | ||||||
DSUs/CSUs per unit |
$ | [***] | $ | [***] | $ | [***] | ||||||
Firewalls per unit |
$ | [***] | $ | [***] | $ | [***] | ||||||
FRADS per unit |
$ | [***] | $ | [***] | $ | [***] | ||||||
IMProvider per device |
$ | [***] | $ | [***] | $ | [***] | ||||||
Circuits-See Data Transport
recurring tab |
||||||||||||
Hardware for new remote site (Not
including circuit costs) |
$ | — | $ | [***] | $ | [***] | ||||||
Hardware cost at each remote
site |
$ | — | $ | [***] | $ | [***] | ||||||
Hardware cost for NWSC network
module |
$ | — | $ | [***] | $ | [***] | ||||||
BRI Circuit at remote site |
$ | — | $ | [***] | $ | [***] | ||||||
PRI circuit to NWSC |
$ | — | $ | [***] | $ | [***] | ||||||
Local Loop Charges for Circuits |
$ | — | $ | [***] | $ | [***] | ||||||
Internet access -Dual DS-3
burstable to 7.5M |
$ | — | $ | [***] | $ | [***] | ||||||
-Access port fees for Internet
access |
$ | — | $ | — | $ | — | ||||||
Circuits-Point to Point |
$ | — | $ | — | $ | — | ||||||
-DS3 Point to Point AT&T |
$ | — | $ | [***] | $ | [***] | ||||||
-DS3 - Point to Point-Verizon |
$ | — | $ | [***] | $ | [***] | ||||||
Circuits-Frame relay |
$ | — | ||||||||||
-56k |
$ | — | $ | [***] | $ | [***] | ||||||
-128K |
$ | — | $ | [***] | $ | [***] | ||||||
-256K |
$ | — | $ | [***] | $ | [***] |
Mod 04 | Confidential Information Page 24 |
Table of Contents
Schedule 3-Fees
Price for Add Units | Price for Delete Units | |||||||||||
Baseline Unit Price | (ARC) | (RRC) | ||||||||||
Baseline Unit Price | ||||||||||||
(extended Unit | ||||||||||||
Pricing remains | ||||||||||||
constant within the | Increase Above the | Decrease Below the | ||||||||||
Item Description | 10% Deadband) | Deadband | Deadband | |||||||||
-384K |
$ | — | $ | [***] | $ | [***] | ||||||
-512K |
$ | — | $ | [***] | $ | [***] | ||||||
-768K |
$ | — | $ | [***] | $ | [***] | ||||||
-1.024M |
$ | — | $ | [***] | $ | [***] | ||||||
-1.544M |
$ | — | $ | [***] | $ | [***] | ||||||
DS3- ATM/FR Internetworking |
$ | — | $ | [***] | $ | [***] | ||||||
Voice Communications |
||||||||||||
Circuit monitoring per trunk |
$ | — | $ | — | $ | — | ||||||
IMProvider Per PBX |
$ | — | $ | — | $ | — | ||||||
Large PBX’s (over 300
Extensions) per unit |
$ | [***] | $ | — | $ | — | ||||||
Small PBXs (LT 75 extensions)
per unit |
$ | — | $ | — | $ | — | ||||||
PBX Handsets per unit |
$ | — | $ | [***] | $ | [***] | ||||||
ACD, IVR IMProvider |
$ | — | $ | — | $ | — | ||||||
Voice Circuit IMProvider |
$ | — | $ | — | $ | — | ||||||
Teleconferencing |
||||||||||||
Teleconference Services |
$ | — | $ | — | $ | — | ||||||
Calling Cards |
$ | — | $ | — | $ | — | ||||||
Cell Phones |
$ | — | $ | — | $ | — | ||||||
Voice Mailbox Users |
$ | — | $ | — | $ | — | ||||||
Add Locations/Remote
Offices/Remote Workers |
||||||||||||
Location |
$ | — | $ | — | $ | — | ||||||
Remote Office |
$ | — | $ | — | $ | — | ||||||
Remote Worker |
$ | — | $ | — | $ | — | ||||||
Voice Services-Local and Long
Distance |
||||||||||||
Dedicated |
$ | — | $ | — | $ | — |
Mod 04 | Confidential Information Page 25 |
Table of Contents
Schedule 3-Fees
Price for Add Units | Price for Delete Units | |||||||||||
Baseline Unit Price | (ARC) | (RRC) | ||||||||||
Baseline Unit Price | ||||||||||||
(extended Unit | ||||||||||||
Pricing remains | ||||||||||||
constant within the | Increase Above the | Decrease Below the | ||||||||||
Item Description | 10% Deadband) | Deadband | Deadband | |||||||||
Switched |
$ | — | $ | — | $ | — | ||||||
Circuits |
||||||||||||
Fractional T-1: |
||||||||||||
56/64k |
$ | — | $ | [***] | $ | [***] | ||||||
128k |
$ | — | $ | [***] | $ | [***] | ||||||
256k |
$ | — | $ | [***] | $ | [***] | ||||||
384k |
$ | — | $ | [***] | $ | [***] | ||||||
512k |
$ | — | $ | [***] | $ | [***] | ||||||
DS3-FR |
$ | — | $ | [***] | $ | [***] | ||||||
Fractional DS3- Internet BW |
$ | — | $ | [***] | $ | [***] | ||||||
OCX |
$ | — | $ | — | $ | — | ||||||
Other |
||||||||||||
Local Loop Charges for Circuits |
$ | — | $ | [***] | $ | [***] | ||||||
Output Processing |
||||||||||||
Simplex Printed Page |
$ | [***] | $ | [***] | $ | [***] | ||||||
Post-Processing |
$ | — | $ | — | $ | — | ||||||
6x9 envelopes |
$ | [***] | $ | [***] | $ | [***] | ||||||
Automated flat envelopes |
$ | [***] | $ | [***] | $ | [***] | ||||||
Boxes |
$ | [***] | $ | [***] | $ | [***] | ||||||
Binding |
$ | [***] | $ | [***] | $ | [***] | ||||||
Storage |
$ | — | $ | — | $ | — | ||||||
Forms Coding and Maintenance |
$ | [***] | $ | [***] | $ | [***] | ||||||
Postal Presorting |
$ | [***] | $ | [***] | $ | [***] | ||||||
Supplies |
$ | — | $ | — | $ | — | ||||||
Deleted |
||||||||||||
Deleted |
||||||||||||
Deleted |
||||||||||||
Duplex Printed Page |
$ | — | $ | [***] | $ | [***] | ||||||
Content Management |
||||||||||||
Mailroom services |
||||||||||||
-Mailroom |
$ | [***] | $ | [***] | $ | [***] |
Mod 04 | Confidential Information Page 26 |
Table of Contents
Schedule 3-Fees
Price for Add Units | Price for Delete Units | |||||||||||
Baseline Unit Price | (ARC) | (RRC) | ||||||||||
Baseline Unit Price | ||||||||||||
(extended Unit | ||||||||||||
Pricing remains | ||||||||||||
constant within the | Increase Above the | Decrease Below the | ||||||||||
Item Description | 10% Deadband) | Deadband | Deadband | |||||||||
-Scanning |
$ | [***] | $ | [***] | $ | [***] | ||||||
-Indexing |
$ | [***] | $ | [***] | $ | [***] | ||||||
MicroFiche/Film BF Conversion
(Scan on-demand only) |
— | |||||||||||
-Prep documents |
$ | [***] | $ | [***] | $ | [***] | ||||||
-Scanning |
$ | [***] | $ | [***] | $ | [***] | ||||||
-Imaging |
$ | [***] | $ | [***] | $ | [***] | ||||||
-Copying |
$ | [***] | $ | [***] | $ | [***] | ||||||
-Indexing |
$ | [***] | $ | [***] | $ | [***] | ||||||
-Checks |
$ | [***] | $ | [***] | $ | [***] | ||||||
-Research |
$ | [***] | $ | [***] | $ | [***] | ||||||
Paper Active BF Conversion |
— | |||||||||||
-Prep documents |
$ | [***] | $ | [***] | $ | [***] | ||||||
-Scanning |
$ | [***] | $ | [***] | $ | [***] | ||||||
-Imaging |
$ | [***] | $ | [***] | $ | [***] | ||||||
-Copying |
$ | [***] | $ | [***] | $ | [***] | ||||||
-Indexing |
$ | [***] | $ | [***] | $ | [***] | ||||||
-Checks |
$ | [***] | $ | [***] | $ | [***] | ||||||
-Research |
$ | [***] | $ | — | $ | — | ||||||
Lockbox (per check processed) |
$ | [***] | $ | — | $ | — | ||||||
T1 with 512 PVC |
$ | [***] | $ | — | $ | — | ||||||
FileNet Software Maintenance |
$ | [***] | $ | — | $ | — | ||||||
Disaster Recovery |
$ | [***] | $ | — | $ | — | ||||||
Year 5 |
||||||||||||
Data Center |
||||||||||||
Mainframe Server (per MIP) |
$ | [***] | $ | [***] | $ | [***] | ||||||
Mainframe DASD (per GB) |
$ | [***] | $ | [***] | $ | [***] | ||||||
Mainframe Tape |
$ | [***] | $ | [***] | $ | [***] | ||||||
Application Server |
$ | [***] | $ | [***] | $ | [***] | ||||||
Database Server |
$ | [***] | $ | [***] | $ | [***] | ||||||
File/Print Server |
$ | [***] | $ | [***] | $ | [***] | ||||||
Messaging Server |
$ | [***] | $ | [***] | $ | [***] | ||||||
Web/HTTP Server |
$ | [***] | $ | [***] | $ | [***] | ||||||
Development/Test/QA |
$ | [***] | $ | [***] | $ | [***] | ||||||
NT Tape Backup |
$ | [***] | $ | [***] | $ | [***] | ||||||
NT SAN Storage SLA-1 |
$ | — | $ | [***] | $ | [***] | ||||||
NT SAN Storage SLA-2 |
$ | [***] | $ | [***] | $ | [***] | ||||||
IT Continuity |
$ | [***] | $ | — | $ | — | ||||||
Print |
$ | [***] | $ | — | $ | — | ||||||
Other — Project Pool Hours |
$ | [***] | $ | — | $ | — | ||||||
EAM Project — Ongoing labor |
$ | [***] | $ | — | $ | — |
Mod 04 | Confidential Information Page 27 |
Table of Contents
Schedule 3-Fees
Price for Add Units | Price for Delete Units | |||||||||||
Baseline Unit Price | (ARC) | (RRC) | ||||||||||
Baseline Unit Price | ||||||||||||
(extended Unit | ||||||||||||
Pricing remains | ||||||||||||
constant within the | Increase Above the | Decrease Below the | ||||||||||
Item Description | 10% Deadband) | Deadband | Deadband | |||||||||
Distributed Computing |
||||||||||||
Desktop Support — Remote
Offices per desktop |
$ | [***] | $ | [***] | $ | [***] | ||||||
Laptop Support — Remote
Offices per laptop |
$ | [***] | $ | [***] | $ | [***] | ||||||
PDA Support — Remote Offices
per PDA |
$ | [***] | $ | [***] | $ | [***] | ||||||
E-Mail Server Support — HQ &
Remote per server |
||||||||||||
File / Print Server Support — HQ &
Remote per server |
||||||||||||
Network-Attached Printer Support -
HQ & Remote per printer |
$ | [***] | $ | [***] | $ | [***] | ||||||
Remote High-volume
Production/Printing |
||||||||||||
IMAC for PCs / Net Printers -
Remote Offices per IMAC |
$ | [***] | $ | [***] | $ | [***] | ||||||
IMAC for Servers — HQ & Remote
per IMAC |
$ | [***] | $ | [***] | $ | [***] | ||||||
Help Desk |
||||||||||||
Per Call |
$ | [***] | $ | [***] | $ | [***] | ||||||
5 pack floating user Remedy
licenses |
$ | — | $ | [***] | $ | [***] | ||||||
5 pack fixed user Remedy
licenses |
$ | — | $ | [***] | $ | [***] | ||||||
100 P-Synch and ID-Synch
licenses |
$ | — | $ | [***] | $ | [***] | ||||||
Data Network |
||||||||||||
Routers per unit |
$ | [***] | $ | [***] | $ | [***] | ||||||
Switches per unit |
$ | [***] | $ | [***] | $ | [***] | ||||||
DSUs/CSUs per unit |
$ | [***] | $ | [***] | $ | [***] | ||||||
Firewalls per unit |
$ | [***] | $ | [***] | $ | [***] | ||||||
FRADS per unit |
$ | [***] | $ | [***] | $ | [***] | ||||||
IMProvider per device |
$ | [***] | $ | [***] | $ | [***] | ||||||
Circuits-See Data Transport
recurring tab |
||||||||||||
Hardware for new remote site (Not
including circuit costs) |
$ | — | $ | [***] | $ | [***] | ||||||
Hardware cost at each remote
site |
$ | — | $ | [***] | $ | [***] | ||||||
Hardware cost for NWSC network
module |
$ | — | $ | [***] | $ | [***] | ||||||
BRI Circuit at remote site |
$ | — | $ | [***] | $ | [***] | ||||||
PRI circuit to NWSC |
$ | — | $ | [***] | $ | [***] |
Mod 04 | Confidential Information Page 28 |
Table of Contents
Schedule 3-Fees
Price for Add Units | Price for Delete Units | |||||||||||
Baseline Unit Price | (ARC) | (RRC) | ||||||||||
Baseline Unit Price | ||||||||||||
(extended Unit | ||||||||||||
Pricing remains | ||||||||||||
constant within the | Increase Above the | Decrease Below the | ||||||||||
Item Description | 10% Deadband) | Deadband | Deadband | |||||||||
Local Loop Charges for Circuits |
$ | — | $ | [***] | $ | [***] | ||||||
Internet
access -Dual DS-3 burstable to 7.5M |
$ | — | $ | [***] | $ | [***] | ||||||
-Access port fees for Internet
access |
$ | — | $ | — | $ | — | ||||||
Circuits-Point to Point |
$ | — | $ | — | $ | — | ||||||
-DS3 Point to Point AT&T |
$ | — | $ | [***] | $ | [***] | ||||||
-DS3 - Point to Point-Verizon |
$ | — | $ | [***] | $ | [***] | ||||||
Circuits-Frame relay |
$ | — | ||||||||||
-56k |
$ | — | $ | [***] | $ | [***] | ||||||
-128K |
$ | — | $ | [***] | $ | [***] | ||||||
-256K |
$ | — | $ | [***] | $ | [***] | ||||||
-384K |
$ | — | $ | [***] | $ | [***] | ||||||
-512K |
$ | — | $ | [***] | $ | [***] | ||||||
-768K |
$ | — | $ | [***] | $ | [***] | ||||||
-1.024M |
$ | — | $ | [***] | $ | [***] | ||||||
-1.544M |
$ | — | $ | [***] | $ | [***] | ||||||
DS3- ATM/FR Internetworking |
$ | — | $ | [***] | $ | [***] | ||||||
Voice Communications |
||||||||||||
Circuit monitoring per trunk |
$ | — | $ | — | $ | — | ||||||
IMProvider Per PBX |
$ | — | $ | — | $ | — | ||||||
Large PBX’s (over 300
Extensions) per unit |
$ | [***] | $ | — | $ | — | ||||||
Small PBXs (LT 75 extensions)
per unit |
$ | — | $ | — | $ | — | ||||||
PBX Handsets per unit |
$ | [***] | $ | [***] | ||||||||
ACD, IVR IMProvider |
$ | — | $ | — | $ | — |
Mod 04 | Confidential Information Page 29 |
Table of Contents
Schedule 3-Fees
Price for Add Units | Price for Delete Units | |||||||||||
Baseline Unit Price | (ARC) | (RRC) | ||||||||||
Baseline Unit Price | ||||||||||||
(extended Unit | ||||||||||||
Pricing remains | ||||||||||||
constant within the | Increase Above the | Decrease Below the | ||||||||||
Item Description | 10% Deadband) | Deadband | Deadband | |||||||||
Voice Circuit IMProvider |
$ | — | $ | — | $ | — | ||||||
Teleconferencing |
||||||||||||
Teleconference Services |
$ | — | $ | — | $ | — | ||||||
Calling Cards |
$ | — | $ | — | $ | — | ||||||
Cell Phones |
$ | — | $ | — | $ | — | ||||||
Voice Mailbox Users |
$ | — | $ | — | $ | — | ||||||
Add Locations/Remote
Offices/Remote Workers |
||||||||||||
Location |
$ | — | $ | — | $ | — | ||||||
Remote Office |
$ | — | $ | — | $ | — | ||||||
Remote Worker |
$ | — | $ | — | $ | — | ||||||
Voice Services-Local and Long
Distance |
||||||||||||
Dedicated |
$ | — | $ | — | $ | — | ||||||
Switched |
$ | — | $ | — | $ | — | ||||||
Circuits |
||||||||||||
Fractional T-1: |
||||||||||||
56/64k |
$ | — | $ | [***] | $ | [***] | ||||||
128k |
$ | — | $ | [***] | $ | [***] | ||||||
256k |
$ | — | $ | [***] | $ | [***] | ||||||
384k |
$ | — | $ | [***] | $ | [***] | ||||||
512k |
$ | — | $ | [***] | $ | [***] | ||||||
DS3-FR |
$ | — | $ | [***] | $ | [***] | ||||||
Fractional DS3- Internet BW |
$ | — | $ | [***] | $ | [***] | ||||||
OCX |
$ | — | $ | — | $ | — | ||||||
Other |
||||||||||||
Local Loop Charges for Circuits |
$ | — | $ | [***] | $ | [***] | ||||||
Output Processing |
||||||||||||
Simplex Printed Page |
$ | [***] | $ | [***] | $ | [***] | ||||||
Post-Processing |
$ | — | $ | — |
Mod 04 | Confidential Information Page 30 |
Table of Contents
Schedule 3-Fees
Price for Add Units | Price for Delete Units | |||||||||||
Baseline Unit Price | (ARC) | (RRC) | ||||||||||
Baseline Unit Price | ||||||||||||
(extended Unit | ||||||||||||
Pricing remains | ||||||||||||
constant within the | Increase Above the | Decrease Below the | ||||||||||
Item Description | 10% Deadband) | Deadband | Deadband | |||||||||
6x9 envelopes |
$ | [***] | $ | [***] | $ | [***] | ||||||
Automated flat envelopes |
$ | [***] | $ | [***] | $ | [***] | ||||||
Boxes |
$ | [***] | $ | [***] | $ | [***] | ||||||
Binding |
$ | [***] | $ | [***] | $ | [***] | ||||||
Storage |
$ | — | $ | — | $ | — | ||||||
Forms Coding and Maintenance |
$ | [***] | $ | [***] | $ | [***] | ||||||
Postal Presorting |
$ | [***] | $ | [***] | $ | [***] | ||||||
Supplies |
$ | — | $ | — | $ | — | ||||||
Deleted |
||||||||||||
Deleted |
||||||||||||
Deleted |
||||||||||||
Duplex Printed Page |
$ | [***] | $ | [***] | ||||||||
Content Management |
||||||||||||
Mailroom services |
||||||||||||
-Mailroom |
$ | [***] | $ | [***] | $ | [***] | ||||||
-Scanning |
$ | [***] | $ | [***] | $ | [***] | ||||||
-Indexing |
$ | [***] | $ | [***] | $ | [***] | ||||||
MicroFiche/Film BF Conversion
(Scan on-demand only) |
— | |||||||||||
-Prep documents |
$ | [***] | $ | [***] | $ | [***] | ||||||
-Scanning |
$ | [***] | $ | [***] | $ | [***] | ||||||
-Imaging |
$ | [***] | $ | [***] | $ | [***] | ||||||
-Copying |
$ | [***] | $ | [***] | $ | [***] | ||||||
-Indexing |
$ | [***] | $ | [***] | $ | [***] | ||||||
-Checks |
$ | [***] | $ | [***] | $ | [***] | ||||||
-Research |
$ | [***] | $ | [***] | $ | [***] | ||||||
Paper Active BF Conversion |
— | |||||||||||
-Prep documents |
$ | [***] | $ | [***] | $ | [***] | ||||||
-Scanning |
$ | [***] | $ | [***] | $ | [***] | ||||||
-Imaging |
$ | [***] | $ | [***] | $ | [***] | ||||||
-Copying |
$ | [***] | $ | [***] | $ | [***] | ||||||
-Indexing |
$ | [***] | $ | [***] | $ | [***] | ||||||
-Checks |
$ | [***] | $ | [***] | $ | [***] | ||||||
-Research |
$ | [***] | $ | — | $ | — | ||||||
Lockbox (per check processed) |
$ | [***] | $ | — | $ | — | ||||||
T1 with 512 PVC |
$ | [***] | $ | — | $ | — | ||||||
FileNet Software Maintenance |
$ | [***] | $ | — | $ | — | ||||||
Disaster Recovery |
$ | [***] | $ | — | $ | — |
Mod 04 | Confidential Information Page 31 |
Table of Contents
Hourly Rate | ||||||||||||||||
(Symetra-site | Hourly Rate | Hourly Rate | Hourly Rate | |||||||||||||
ACS Job Title / Labor Category | Rates) | (ACS-site Rates) | (Near-shore Rates) | (Off-shore Rates) | ||||||||||||
Applications Programmer |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||
Business Analyst |
$ | [***] | $ | [***] | $ | [***] | NA | |||||||||
Communications Hardware Specialist |
$ | [***] | $ | [***] | $ | [***] | NA | |||||||||
Communications Network Specialist |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||
Communications Software Specialist |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||
Computer Systems Analyst |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||
Database Administrator (DBA) |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||
Database Analyst |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||
Documentation Specialist |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||
Information Systems Engineer |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||
Network Design Engineer |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||
Project Manager |
$ | [***] | $ | [***] | $ | [***] | NA | |||||||||
Quality Assurance Engineer |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||
Security Systems Engineer |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||
Software Engineer |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||
Software Systems Specialist |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||
Storage Operations Specialist |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||
Storage Management Engineer |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||
System Administrator/Operator |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||
System Programmer |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||
Systems Engineer |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||
Tape Librarian |
$ | [***] | $ | [***] | $ | [***] | NA | |||||||||
Technical Architect |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||
Training Specialist |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||
IBM Consulting for Advanced DR |
NA | $ | [***] | NA | NA | |||||||||||
Sun Professional Services for DR |
NA | $ | [***] | NA | NA |
• | The on-site Service Rates set forth above were determined based on Services being provided within the United States. | |
• | Travel time will not be billed to Symetra. |
-1-
Table of Contents
• | The Service Rates set forth above do not include travel (e.g., mileage, cab/bus/train fare, etc.), meals or other incidental expenses that may be incurred by ACS in performing the Other Services, and Symetra shall reimburse ACS for any such reasonable expenses so incurred. Notwithstanding the foregoing, Symetra will not pay for travel (e.g., mileage, cab/bus/train fare, etc.), meals or other incidental expenses for local resources based within a fifty (50) mile radius of Symetra’s headquarters or the NWSC, as applicable. |
-2-
Table of Contents
Annual At-Risk Amount
|
$[***] | |
times
|
times | |
SLA Weighting Factor
|
[***]% | |
Fee Reduction
|
$[***], which does not exceed the monthly Fee Reduction cap of [***] percent ([***]%) of the Annual At-Risk Amount (in this case, $[***]). If the Fee Reduction had been greater than $[***] (either individually or in the aggregate when considering all Fee Reductions for that month), such Fee Reductions would be capped at $[***]. |
-3-
Table of Contents
Annual At-Risk Amount
|
$[***] | |
times
|
times | |
Critical Milestone Weighting Factor
|
[***]% | |
Fee Reduction
|
$[***], which does not exceed the monthly Fee Reduction cap of [***] percent ([***]%) of the Annual At-Risk Amount (in this case, $[***]). If the Fee Reduction had been greater than $[***] (either individually or in the aggregate when considering all Fee Reductions for that month), such Fee Reductions would be capped at $[***]. |
-4-
Table of Contents
-5-
Table of Contents
Category | Performance Requirement | SLA | Weighting Factor % |
|||
Help Desk |
||||||
Incident Resolution |
||||||
First Contact Resolution
|
Seventy percent (70%) with < five percent (5%) recalls | [***]% | [***]% | |||
Distributed Computing | ||||||
Distributed Computing Server Availability |
||||||
Remote server Availability
|
Sun-Sat, 0000-2400 | [***]% | [***]% | |||
Software Installation |
||||||
Service/security patches and
antivirus updates
|
Within twenty-four (24) hours. Measured from approval or automatic updates from anti-virus vendor. | [***]% | [***]% | |||
Data Center |
||||||
General System Availability |
||||||
Mainframe OS and subsystems
|
Sun-Sat, 0000-2400 | [***]% | [***]%1 | |||
Windows servers
|
7x24x365 | [***]% | [***]% | |||
Batch Processing |
||||||
Scheduled production batch
|
Complete jobs per Symetra approved schedule |
[***]% | [***]% | |||
Network Services |
||||||
Network Availability |
||||||
End-to-end Availability — critical
locations (Symetra headquarters and ACS
data center)
|
Sun-Sat, 0000-2400 | [***]% | [***]%2 | |||
Remote office availability
|
Sun-Sat, 0000-2400 | [***]% | [***]% | |||
Internet access Availability
|
Sun-Sat, 0000-2400 | [***]% | [***]% | |||
Voice Services |
||||||
Voice Communication Availability |
||||||
Overall voice transport and system
Availability
|
Sun-Sat, 0000-2400 | [***]% | [***]% | |||
Cross Functional |
||||||
Restoration |
||||||
SL1 data restore requests for production
& regulatory data (data backup to
intermediate SAN storage, restore from
intermediate SAN storage)
|
< Three (3) hours from Symetra request | [***]% | [***]% |
1 | This is a Priority SLA. | |
2 | This is a Priority SLA. |
-6-
Table of Contents
Completion Period | ||||||||||||
Grace | ||||||||||||
Period | ||||||||||||
following | ||||||||||||
due date | ||||||||||||
before | ||||||||||||
Critical | Corrective | Corrective | Incremental | |||||||||
Weighting | Milestone | Assessment | Assessment | Corrective | ||||||||
Critical Milestones | Factor % | Due Date | takes effect | ($)1 | Assessment1 | |||||||
1) Final Transition Plan per Section
2.3.1 of the Agreement
|
0 | % | 11/30/04 | One (1) week | $[***] | None | ||||||
2) Data Center Development Environment
|
0 | % | 12/30/04 | One (1) week | $[***] | None | ||||||
3) Phase 1 Network (connection to
Hillsboro-Xxxxxxx
|
0 | % | 02/01/05 | One (1) week | $[***] | $[***] | ||||||
4) Data Center Production Infrastructure Ready for test |
0 | % | 02/01/05 | Ten (10) calendar days | $[***] | $[***] | ||||||
5) Phase II network connection Remotes/Bellevue |
0 | % | 02/28/05 | One (1) week | $[***] | $[***] | ||||||
6) Voice Production
|
0 | % | 02/04/05 | Ten (10) calendar days | $[***] | $[***] | ||||||
7) Help Desk Cutover and Distributed
Computing Migration
|
0 | % | 03/05/05 | None | $[***] | $[***] | ||||||
8) All applications operating on ACS Infrastructure |
0 | % | 06/19/05 | None | $[***] | $[***] | ||||||
9) Content Management
|
0 | % | 05/09/05 | None | $[***] | $[***] | ||||||
10) Output Services
|
0 | % | 04/04/05 | One (1) Week | $[***] | $[***] | ||||||
11) Final Cutover from Safeco of
Infrastructure services
|
0 | % | 07/31/05 | None | $[***] | Actual incremental costs and expenses incurred by Symetra under the Safeco/Symetra Transition Services Agreement, up to a monthly cap of $[***], and an aggregate cap of $[***] |
-7-
Table of Contents
Completion Period | ||||||||||||
Grace | ||||||||||||
Period | ||||||||||||
following | ||||||||||||
due date | ||||||||||||
before | ||||||||||||
Critical | Corrective | Corrective | Incremental | |||||||||
Weighting | Milestone | Assessment | Assessment | Corrective | ||||||||
Critical Milestones | Factor % | Due Date | takes effect | ($)1 | Assessment1 | |||||||
12) Disaster Recovery Plan
|
0 | % | 04/19/05 | Two (2) weeks | $[***] | $[***] | ||||||
13) Disaster Recovery Event
|
0 | % | Seventy-two (72) hours following the establishment of a DR event | None | $[***] | $[***] |
1 | Provided: (a) ACS has failed to timely achieve a Critical Milestone; and (b) such failure is not excused as provided in Section 2.12.2 of the Agreement, the corresponding Corrective Assessment set forth in the Table above shall be incurred by ACS on the first day following the expiration of the applicable grace period (if any). Further: (c) if ACS continues to fail to timely achieve a Critical Milestone; and (d) such failure is not excused as provided in Section 2.12.2 of the Agreement, incremental Corrective Assessments may be incurred by ACS for each applicable time interval, or portion thereof (such as a week) by which the Critical Milestone is not timely achieved. |
-8-
Table of Contents
Termination Charges | ||||||||||||
During | Contract | Contract | Contract | Contract | Contract | |||||||
Month | Transition | Year 1 | Year 2 | Year 3 | Year 4 | Year 5 | ||||||
1
|
[***] | [***] | [***] | [***] | [***] | [***] | ||||||
2
|
[***] | [***] | [***] | [***] | [***] | [***] | ||||||
3
|
[***] | [***] | [***] | [***] | [***] | [***] | ||||||
4
|
[***] | [***] | [***] | [***] | [***] | [***] | ||||||
5
|
[***] | [***] | [***] | [***] | [***] | [***] | ||||||
6
|
[***] | [***] | [***] | [***] | [***] | [***] | ||||||
7
|
[***] | [***] | [***] | [***] | [***] | [***] | ||||||
8
|
[***] | [***] | [***] | [***] | [***] | [***] | ||||||
9
|
[***] | [***] | [***] | [***] | [***] | [***] | ||||||
10
|
[***] | [***] | [***] | [***] | [***] | [***] | ||||||
11
|
[***] | [***] | [***] | [***] | [***] | [***] | ||||||
12
|
[***] | [***] | [***] | [***] | [***] | [***] |
-9-
Table of Contents
1. | Symetra Financial Corporation | |
2. | Symetra National Life Insurance Company | |
3. | American States Life Insurance Company | |
4. | First Symetra National Life Insurance Company of New York | |
5. | Symetra Assigned Benefits Service Company | |
6. | Symetra Administrative Services, Inc. | |
7. | Symetra Asset Management Company | |
8. | Symetra Securities, Inc. | |
9. | Symetra Services Corporation | |
10. | Symetra Investment Services, Inc. |
-10-
Table of Contents
-11-
Table of Contents
-12-
Table of Contents
Service Tower Services | Possible Benchmark Service/Sub-Service | |
Help Desk or Call Center
|
Cost per contact | |
Cost per call | ||
Desktop Management
|
Cost per seat (hardware, standard software) | |
Cost per seat (maintenance and support) | ||
Distributed Computing
Services and Web Hosting
Services
|
Cost per Server Unix Operation & Maintenance Cost per server NT Operation & Maintenance Cost per AS400 system operations and maintenance Cost per kGEMS |
-13-
Table of Contents
Approximate | ||||||
Number of Users | ||||||
Office City Location | Address | (in 2005) | ||||
New Symetra Headquarters
|
000 000xx Xxxxxx XX, Xxxxxxxx, XX 00000 | 1008 | ||||
Indianapolis, IN. (SRMS)
|
0000 Xxxxxxxx Xxxxx Xxxxx 000, Xxxxxxxxxxxx, XX 00000 | 00 | ||||
Xxxxxx, XX
|
00 Xxxxxxxx Xxxxxx, Xxxxx 000, Xxxxxx, XX 00000 | 0 | ||||
Xxxxx Xxxxxxx (Xxxxxxxx), XX
|
0000 Xxxxxxxxx Xxxx, Xxxxx Xxxxxxx, XX 00000 | 25 | ||||
Conshohocken, PA
|
Xxx Xxxxx Xxx, Xxxxxxxxxxxx, XX 00000 | 0 | ||||
Xxxxxxxxxx (Xxxxxx Xxxx), XX
|
0000 Xxxxxx Xxxxx Xxxxx 000, Xxxxxx Xxxx, XX 00000 | 5 | ||||
Xxxxxxxxx (Atlanta), GA
|
0000 Xxxxxxxxx Xxxx Xxxxx 000, Xxxxxxx, XX 00000 | 11 | ||||
Miami, FL
|
0000 XX 00XX XX., Xxxxxx. 000, Xxxxx, XX 00000 | 31 | ||||
Woodstock, IL
|
000 X. Xxxx Xxxxxx, Xxxxxxxxx XX 00000-0000 | 1 |
Approximate | ||||||
Number of Tele- | ||||||
Remote Tele-workers | Workers | |||||
City | Address | (in 2005) | ||||
Lake Oswego (Portland), OR |
5 | |||||
Portland, OR |
1 | |||||
Aliso Viejo-SoCal, CA |
3 | |||||
San Diego, CA |
10 | |||||
Golden, CO |
1 | |||||
Xxxxxxxxxx (Dallas), TX |
13 | |||||
Overland Park, KS |
3 | |||||
Cincinnati, OH |
4 | |||||
Xxxxxxx Estates
(Chicago), IL |
7 | |||||
Duluth (Atlanta), GA |
00 | |||||
Xxxxxx-Xxxxx, XX |
0 | |||||
Xxxxxxxx, XX |
1 | |||||
Doylestown, PA |
2 | |||||
Xxxxxxx, XX |
0 | |||||
Xxxxxxx, XX (Xxxxxxx Estate) |
4 |
-14-
Table of Contents
Transition Plan
Initial Draft of Transition Plan
Symetra Transition Program
Table of Contents
1 | ||||
1 | ||||
1 | ||||
2 | ||||
2 | ||||
2 | ||||
2 | ||||
2 | ||||
3 | ||||
3 | ||||
3 | ||||
3 | ||||
3 | ||||
3 | ||||
2.5 Program Dependencies |
4 | |||
4 | ||||
4 | ||||
5 | ||||
5 | ||||
5 | ||||
5 | ||||
5 | ||||
6 | ||||
6 | ||||
6 | ||||
6 | ||||
7 | ||||
8 | ||||
8 | ||||
8 | ||||
11 | ||||
11 | ||||
12 | ||||
12 | ||||
12 | ||||
14 | ||||
15 | ||||
15 | ||||
16 | ||||
18 |
Table of Contents
19 | ||||
20 | ||||
21 | ||||
21 | ||||
24 | ||||
25 | ||||
27 | ||||
28 | ||||
28 | ||||
30 | ||||
30 | ||||
30 | ||||
31 | ||||
32 | ||||
32 | ||||
32 | ||||
36 | ||||
36 | ||||
36 | ||||
38 | ||||
38 | ||||
38 |
Table of Contents
1 | Introduction |
This preliminary Transition Plan is provided as Attachment C to the Agreement. The Parties acknowledge and agree that this plan is only intended to be an initial draft of the Transition Plan and will be replaced by a detailed Transition Plan in accordance with Section 2.3.1 of the Agreement. |
1.1 | Detailed Transition Plan Background |
The detailed transition plan will be developed to leverage the latest technology and the best in class practices ACS uses to support all of our Business Process and Information Technology Outsourcing clients. This approach provides a cost-effective solution insuring high performance levels, mitigation of risks, and flawless execution. | |||
In the plan, we address the approach for services transition support (section 4.1 Transition Approach for Services Transition), the approach for data center’s mainframe and midrange systems (section 4.2 Transition Approach for Data Center Migrations), the approach for knowledge transfer (section 4.3 Transition Approach for Knowledge Transfer), and the approach for testing (section 4.4 Transition Approach For Testing). Additionally, we discuss the program key milestones, program schedule, and Symetra acceptance of the program’s criteria for success. | |||
As a service organization that provides timely, accurate and dependable services, ACS brings numerous benefits. ACS offers Symetra unparalleled success in delivering outsourcing services and the knowledge gained through more than 15 years of experience. From this experience, we know that Symetra satisfaction depends on the availability, efficiency, flexibility and reliability of ACS services. And satisfaction will drive every responsibility Symetra entrusts to ACS. |
1.2 | Detailed Transition Plan Overview |
The transition plan, supplemental management plans, and detailed program plan schedule are critical components of a successful outsourcing agreement. The purpose of these plans — managed by the ACS Transition Management Office (TMO) — is to provide a comprehensive reference source of project plans, activities, deliverables and resources for the successful completion of the Symetra Transition Program. | |||
The transition plan acts as a road map for program and project team members. The ACS transition manager will provide leadership in the completion of tasks and resolution of issues that arise throughout the transition. A key to the plan’s success is continuous communication between all team members and active client participation. The program scope and approach are detailed within the transition plan. | |||
The roles, responsibilities, and project management processes that will be used to manage the program are defined in a supplemental set of management plans. The supplemental plans define the strategies and process sets for communications, risk, quality, schedule, and change management. |
Table of Contents
2 | Program Scope |
The following subparagraphs describe the scope of the Symetra Transition Program that will be managed by the ACS Transition Management Office. |
2.1 | In Scope |
• | Help Desk Transition | ||
• | Remedy Implementation | ||
• | Security Transition | ||
• | End User Computing Transition | ||
• | Asset Management Transition | ||
• | Messaging Transition | ||
• | Disaster Recovery Transition | ||
• | NWSC Data Center Migration | ||
• | Content Management | ||
• | Output Processing | ||
• | Voice Services | ||
• | Data Network Services |
2.2 | Out of Scope |
2.2.1 | Activities Out of Scope of ACS Contract |
• | TBD |
2.2.2 | Activities In Scope of ACS Contract, Out of Scope for Transition |
• | In-flight projects | ||
• | TBD |
Table of Contents
2.3 | Measures of Success |
2.3.1 | Client Business Objectives |
The following bullet, from the ACS RFP response, is a high level recap of the selected Symetra sourcing objectives that directly applies to the transition program. |
§ | Smoothly and successfully transition Symetra to a new IT infrastructure in the required time frame. |
2.3.2 | Program Objectives |
Meet all critical deliverables dates. This objective will be measured by the supplemental quality management plan. | |||
Complete the transition with minimum disruption to Symetra IT and Symetra business units. The TMO Client Satisfaction Survey will measure the success of this objective. | |||
Build a solid relationship between ACS and Symetra. The TMO Client Satisfaction Survey will measure the success of this objective. Stay within budgetary parameters. The SBU Management team will measure the success of this objective through the P&L. The ACS TMO will also implement and measure the success of the TMO portion of the budget through execution of the TMO financial management plan. |
2.4 | Stakeholders |
2.4.1 | Symetra |
• | TBD |
2.4.2 | ACS |
• | Solutions Management | ||
• | West Region | ||
• | Operations and Engineering | ||
• | HR |
Table of Contents
• | Finance | ||
• | SalesProgram Dependencies |
2.5.1 | Transition Program Dependencies on Non Program Areas |
• | Symetra Bellevue Facility Complete by TBD | ||
• | ACS has signed contract with CompuCom | ||
• | TBD |
2.5.2 | Non Program Areas Dependencies on Transition Program |
• | TBD |
Table of Contents
3 | Project Boundaries |
This section describes other factors that can affect the scope of the program and a summary of the management plans that will be used to manage the delivery of program deliverables. |
3.1 | Situation Analysis |
This section of the plan identifies the constraints and assumptions that exist for the program. Program assumptions are statements taken for granted or truth that define the scope of the program. Constraints are restrictions that affect the scope of the program. Both are circumstances and events that need to be managed for the program to be successful but are outside the total control of the program team. The assumptions and constraints provide a historical perspective when evaluating the program’s performance and determining justification for program-related decisions and direction. |
3.1.1 | Assumptions |
• | Network and hardware vendors will be able to deliver equipment and professional services within industry standard times. | ||
• | Safeco will allow a lift of the OS and all program products. | ||
• | Symetra user/application data will be segregated on existing or ACS supplied DASD prior to the first “lift”. | ||
• | Safeco will segregate all archived data prior to the final “lift” | ||
• | Safeco will allow the installation of an IBM VTS at the RDC and will support the conversion of tape from the STK VSM | ||
• | TBD |
3.1.2 | Constraints |
• | All Symetra related equipments (servers, network, etc) removed from Safeco RDC no later than date TBD. | ||
• | TBD |
3.2 | Supplemental Management Plans |
Following is a summary description of the supplemental management plans that will be utilized to manage program deliverables. |
Table of Contents
3.2.1 | Communications Management Plan |
The Communications Management Plan defines the following areas: |
• | Program structure including program governance, organization, and roles and responsibilities | ||
• | Program communications schedule | ||
• | Program contacts | ||
• | Issue and action management process | ||
• | Escalation management process |
3.2.2 | Risk Management Plan |
The Risk Management Plan defines the following areas: |
• | Risk definition | ||
• | Risk tracking tool | ||
• | Risk management process | ||
• | Risk escalation process |
3.2.3 | Quality Management Plan |
The Quality Management Plan defines the following areas: |
• | Quality management events | ||
• | Quality management roles and responsibilities | ||
• | Quality management schedule |
3.2.4 | Schedule Management Plan |
The Schedule Management Plan defines the following areas: |
• | Schedule development | ||
• | Schedule management | ||
• | Schedule change control |
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3.2.5 | Change Management Plan |
The Change Management Plan defines the following areas: |
• | Program change management process | ||
• | Roles and responsibilities | ||
• | Change Control Board (CCB) | ||
• | Change request tracking and reporting |
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4 | Program Approach |
The following paragraphs describe the approach that will be utilized to transition the Symetra infrastructure to ACS. |
4.1 | Transition Approach for Knowledge Transfer |
Without limiting any of ACS’ knowledge transfer obligations set forth in the Agreement including, without limitation, those set forth in Section 10.3.1, the objective of the following knowledge transfer process is to provide a seamless transition of knowledge, required to operate and support the Symetra’s processing environments, from the current support organizations to the ACS support organizations. | |||
There are four major elements related to knowledge transfer: |
• | Initial Knowledge Transfer | ||
• | Follow-up Knowledge Transfer | ||
• | Interface Process Development | ||
• | Operations Extended Site Visit |
4.1.1 | Initial Knowledge Transfer |
At the kickoff of the transition project, the ACS transition team is established. Information from due diligence and the contract is “transitioned” to the new team members, and a kickoff meeting is held in which all team members are informed of the latest details of the transition project. | |||
ACS team members, representing the involved functional areas, meet with their counterparts at Symetra and/or Safeco via site visits or conference calls in order to: |
• | Validate the transition, implementation, and migration approaches | ||
• | Complete detailed design to the level required for initial procurement | ||
• | Prepare to assume operational responsibility |
The ACS transition manager works with Symetra’s transition manager to set up the initial knowledge transfer meetings. This includes establishing the scope, timing, location, and participants for the required breakout sessions. During this sub-phase, ACS requires input from Symetra and/or Safeco Subject Matter Experts (SMEs) in the following areas: |
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¨ Hardware
|
¨ Software | ¨ Network | ||
¨ Systems administration
|
¨ Storage management | ¨ Communications | ||
¨ Program products
|
¨ Capacity planning | ¨ Automation | ||
¨ Console operations
|
¨ Media services | ¨ Tape management | ||
¨ Capacity and
Performance Mgmt
|
¨ Incident, problem and change management | ¨ Scheduling and production control | ||
¨ Data security
|
¨ Print and Mail Services | ¨ Disaster recovery | ||
¨ Desktop Management
|
¨ Assets Management | ¨ Service desk |
The following are examples of initial knowledge transfer requirements for a representative set of functional areas: |
4.1.1.1 | Technical Services Areas | ||
ACS Transition Team members representing technical services areas (e.g. OS/390, CICS, DB2, etc.) will meet with Symetra and/or Safeco personnel currently performing the same functions. The purpose of the meetings is as follows: |
• | Validate the transition, implementation, and migration approaches | ||
• | Complete detailed design to the level required for initial procurement | ||
• | Prepare to assume operational responsibility |
Ø | Complete a technical questionnaire and obtain related technical documentation | ||
Ø | Review operating system and/or program product implementation | ||
Ø | Review support processes and procedures | ||
Ø | Review standards and conventions | ||
Ø | Review application support requirements |
4.1.1.2 | Operations Areas | ||
ACS Transition Team members representing Operations Areas (e.g. Console Operations, Help Desk, Scheduling, etc.) will meet with Symetra |
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and/or Safeco personnel currently performing the same functions. The purpose of the meetings is as follows: |
• | Validate the transition, implementation, and migration approaches | ||
• | Complete detailed design to the level required for initial procurement | ||
• | Prepare to assume operational responsibility |
Ø | Complete a technical questionnaire and obtain related operational documentation | ||
Ø | Review operations processes & procedures, hours of operation | ||
Ø | Review help desk environment and problem management procedures | ||
Ø | Review scheduling package implementation, schedules, and administrative processes & procedures | ||
Ø | Review tape management package implementation, tape library, and tape drive configuration, processes & procedures, off site requirements, backup & recovery requirements, foreign tape requirements, mail tape requirements | ||
Ø | Review standards and conventions | ||
Ø | Observe daily processes for operations, production control & scheduling, & tape operations & administration | ||
Ø | Review interfaces to other platforms | ||
Ø | Review application support requirements |
4.1.1.3 | Application Areas |
ACS Transition Team members representing both technical and operational areas meet with client personnel knowledgeable about the application portfolio. The purposes of the meetings are to assist ACS with packaging applications into groupings for the various phases of the data center migration. The main application suite discussion points for these meetings are as follows: |
• | Servers platforms | ||
• | Database systems utilized |
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• | Application and network interfaces (internal and external) | ||
• | Maintenance windows | ||
• | Outage tolerances |
4.1.2 | Follow-Up Knowledge Transfer | ||
ACS works with Symetra and/or Safeco to establish access rights and preliminary connectivity to Symetra system. This access is used to allow ACS to further its data collection activities without directly impacting Symetra or Safeco personnel. The ACS Project Manager works with the Symetra Transition Coordinator to determine the “ground rules” for access and to determine if there are interim means (e.g. web, dial-up) to access the systems. Once an agreement is reached, the ACS Data Security Team identifies access requirements for ACS team members and submits formal requests. Symetra and/or Safeco then works with ACS to establish connectivity and process the access requests. | |||
After the initial knowledge transfer activities, further interaction between ACS team members and their Symetra and/or Safeco counterparts is conducted to finalize and validate the detailed design for each transition, implementation, and migration area. | |||
The knowledge transfer process is strengthened as the ACS project team begins to put the information to use. For the technical groups, this involves building and testing the new system and networking environments at ACS. For operations groups, this involves setting up and rehearsing operations procedures such as system start-up, shutdown, and monitoring. |
4.1.3 | Interface Process Development | ||
During the knowledge transfer process, ACS team members collect process requirements from their meetings with Symetra personnel. These requirements are then merged with ACS core processes to create new interface processes and procedures. In a typical transition, interface processes are developed, at a minimum, for problem management, change management, and service requests. The ACS Service Delivery Manager spearheads the development of interface processes. Technical and operational teams also provide significant input into this activity. Major tasks include the following: |
• | An interface process model is developed and reviewed with involved Symetra personnel. | ||
• | ACS updates the process model based on Symetra’s input. |
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• | The interface model is again reviewed with and presented for approval by involved Symetra personnel. | ||
• | ACS rolls out the final approved model to ACS personnel. | ||
• | Symetra rolls out the final approved model to Symetra personnel. |
4.1.4 | Operations Extended Site Visits | ||
Four to six weeks prior to the start of cutovers, ACS personnel participate in extended site visits in order to obtain hands-on experience while working side-by-side with their Symetra and/or Safeco counterparts. |
4.2 | Transition Approach for Services Transition | |
The following paragraphs describe the service transition project life cycle and the approach for the seven projects that comprise the service transition portion of the Symetra transition program: |
• | Help Desk Transition | ||
• | Remedy Implementation | ||
• | Security Transition | ||
• | End User Computing Transition | ||
• | Messaging Transition | ||
• | Assets Management Transition | ||
• | Content Management Transition |
4.2.1 | Project Life Cycle for Service Transition Projects | ||
ACS employs a standard system development & implementation approach to each defined discipline within the transition. The following provides a general description of the approach applied to each area of this transition: | |||
Analysis & Knowledge Transfer |
• | See Section 4.1 for a detailed description of Knowledge Transfer. |
Design & Procurement |
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• | Discovery — ACS will identify current environment information and obtain knowledge of existing processes for Symetra services support. This will be accomplished through assignments of transition team members and knowledge transfer sessions. | ||
• | Obtain System/Workflow Inputs — ACS will obtain input from Symetra business workflow, policy & procedures, incident management, change management and reporting. | ||
• | Procurement – Initiate procurement of hardware, software, or services required to complete the deliverable. |
• | Development — ACS will build and implement the necessary hardware, software and business workflow processes necessary to support the defined requirements. This may also include set up of physical space and network connectivity to ACS. | ||
• | Training – Determine training requirements based on the existing knowledge base and the solution to be implemented. Define and execute a training program based on these requirements. | ||
• | Testing and Quality Assurance — This includes development of test plans, configuration test, dry run test, and Go/No Go decision. |
• | Following a “go” decision based on successful testing and approval, the implemented solution is put into production. | ||
• | During post implementation there is a defined “critical care” period where all activities associated with the implemented solution are closely monitored and issues or incidents are addressed by the transition team. Once this “critical care” period is over, incident management will be addressed by the defined operational support organization. |
• | Complete turnover from the TMO to the SBU Management team. | ||
• | Obtain customer concurrence that deliverables associated with this effort have been met | ||
• | Obtain customer approval to close project | ||
• | Complete administrative project close activities |
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4.2.2 | Help Desk Transition | ||
ACS will provide in-scope help desk services for Symetra from our NWSC. A large portion of the transition timeline is dedicated to knowledge transfer and building appropriate processes that the new agents can use to support Symetra. The transition will take approximately TBD days to complete. The transition activities associated with the Help Desk transition will consist of: | |||
Knowledge Transfer sessions with and shadowing of the current Help Desk staff. | |||
Implementation of Help Desk tools such as Remedy and Aspect | |||
Implementation of Automatic Call Distribution (ACD) and Knowledge Management Systems | |||
Additional activities required for this transition beyond the approach activities described above include: | |||
Design |
• | Discovery to define the steps for each activity such as Remedy setup, process improvements, and relocation of the help desk to the NWSC. | ||
• | TBD |
• | Infrastructure Development — ACS will complete the infrastructure set up for the help desk. ACS will install the required network connectivity between Symetra sites and the NWSC, configure the agent workstations, and establish access to required systems. | ||
• | Process improvements and efficiencies will be implemented incrementally, utilizing best practices employed by ACS. | ||
• | ACS will hire and train 2 additional Help Desk agents. | ||
• | TBD |
• | At cutover, the Symetra PBX will be updated to forward Help Desk calls to NWSC. | ||
• | TBD |
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4.2.3 | Remedy Transition | ||
Problem and change management will be performed from the Remedy system in the NWSC. Symetra employees that require access to this system in order to enter problem tickets or review them will be given the appropriate access. The transition to the Remedy system will take place in conjunction with the migration of the help desk, approximately TBD days after contract sign. | |||
The Remedy transition will consist of moving Symetra users onto the ACS Remedy application. Symetra will be able to take advantage of a tool that has been built around industry best practices. | |||
Design |
• | TBD |
• | TBD |
• | TBD |
4.2.4 | Security Transition |
4.2.4.1 | Logical Security Operations Transition | ||
This methodology provides for 24 x 7 threat assessments, incident response and threat mitigation, regulatory assessments, risk or vulnerability assessments and remediation. The goal of the Information Security Team is to provide Symetra a secure network that meets or exceeds the stated security requirements with confidentiality, integrity and availability. | |||
ACS will deliver a secure computing environment for Symetra and its user community through the following activities: | |||
Design |
• | Policy and procedure gap analysis | ||
• | Firewall configuration rule review |
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• | IDS monitoring review | ||
• | Classification of data review | ||
• | Roles and responsibility rules | ||
• | Management tools/reporting | ||
• | Escalation procedures | ||
• | Software support and SLA metrics | ||
• | TBD |
• | Security platform selection, testing and implementation | ||
• | Intrusion detection systems placement | ||
• | Vulnerability assessment and threat analysis | ||
• | Monitoring and bandwidth analysis | ||
• | Review application configurations | ||
• | Test and validate escalation procedures | ||
• | Identify problems/corrective actions | ||
§ | TBD |
• | Transition to active monitoring | ||
• | TBD |
4.2.5 | End User Computing Transition | ||
The transition approach documents the major deliverables necessary to complete a successful transition of End User Computing services from Symetra to ACS. Desktop management services will be provided for the Symetra environment. These servers consist of overall desktop engineering, configuration management, and software distribution. An SMS server will be set up in the Symetra headquarter building to enable ACS to perform electronic software distribution and asset tracking to all of the Symetra desktops. ACS will contract with a third-party vendor to conduct break/fix and IMACs in the remote Symetra locations. These |
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services include installation, maintenance and user support. The transition activities associated with Desktop Support will consist of Knowledge Transfer sessions with and shadowing of the current Desktop Support staff. |
4.2.5.1 | Third Party contracts | ||
TBD |
4.2.5.2 | Transition Approach | ||
The following are the major activities and milestones that are part of the ACS Desktop Services approach: | |||
Design |
• | Obtain organizational charts and map to ACS support organization. | ||
• | Review Symetra and ACS roles and responsibilities. | ||
• | Review Symetra, ACS and vendor interface procedures. Review the times, days and procedures for the regularly scheduled status and support services meetings. | ||
• | Review the formats of the existing reports and escalation models (to include VIP support). | ||
• | Conduct knowledge exchange activities. | ||
• | Review the service level tracking and reporting procedures. | ||
• | TBD |
• | Obtain working space for the ACS onsite staff and plan for implications of remote support staff. | ||
• | Update Symetra, ACS and vendor interface procedures. | ||
• | Establish the times, days and procedures for the regularly scheduled status and support services meetings. | ||
• | Update the formats of the existing reports and escalation models (to include VIP support). | ||
• | Update the service level tracking and reporting procedures. |
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• | Develop the staff augmentation plan, as necessary | ||
• | Finalize Hardware Support Services | ||
• | Develop the support services turnover plan. | ||
• | TBD |
• | Conduct contract administration turnover as required. | ||
• | Establish the accounting and billing processes for third party contracts | ||
• | Incorporate ACS tools, processes, and procedures into the current Desktop Services environment. | ||
• | Implement next day remote depot | ||
• | Execute the support services turnover plan. | ||
• | TBD |
4.2.6 | Disaster Recovery Transition | ||
Disaster recovery services will be provided through the ACS Continuous Availability Services (CAS) team. ACS will review Safeco’s current plan as requested in the RFP. At the conclusion of each phase of the data center migration (mainframe and servers), ACS will develop disaster recovery procedures specific to the needs of Symetra for the new servers located in the NWSC. The procedures will be in place TBD days after the completion of each data center phase. | |||
The following major activities drive the ACS Disaster Recovery (DR) transition approach: | |||
Design |
• | Assign a DR coordinator and establish a DR support team for the participation in DR planning sessions, testing exercises and post-testing review meetings. | ||
• | Review existing Symetra DR Plan | ||
• | Conduct technical and business walk-through of Symetra existing DR plan. | ||
• | Analyze and define Symetra existing DR roles and responsibilities. |
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• | Identify any business functions that require special equipment, network connectivity, supplies or unique workspace environments. | ||
• | TBD |
• | Develop and maintain complete listing of application files needed for recovery processing. | ||
• | Define application availability recovery times and prioritize each application’s importance in the business environment. | ||
• | Develop and maintain application file backup and recovery procedures. | ||
• | Administer and coordinate activities with non-ACS contracted DR service providers. | ||
• | Develop alternate processing methods for maintaining continuity of business transactions that have been identified as critical for client survival; these methods are planned for interim use following a disaster until usual information processing activities can occur at an alternate site. |
• | Review new DR plan with Symetra | ||
• | Gain approval/acceptance of new DR plan from Symetra. | ||
• | Perform turnover of DR plan to Account SDM |
4.2.7 | Asset Management Transition | ||
The Asset Management transition will be executed following ACS’s standard implementation processes. Transition will be accomplished in two phases. The first phase involves performing an initial inventory collection. The second phase will address rollout of the Asset Management component of Remedy. Additional activities required for this transition include: | |||
Design |
• | Initial Inventory Plan — ACS will develop a plan for the initial inventory assessment. | ||
• | TBD | ||
• | The initial inventory baseline will be provided to Symetra for review and approval. |
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• | Desktop Software Inventory – The baseline inventory will be provided electronically for those desktops and laptops that are network attached. | ||
• | Hardware Maintenance and leasing contracts will be captured and associated with the inventory in the Asset Management Application. | ||
• | Obtain Service Inputs — Interim inventory change controls will be established based on input from Symetra. |
• | Initial Inventory — ACS will conduct an asset inventory assessment capturing the required attributes for each asset type. | ||
• | Application Setup – ACS will establish a client’s instance in the Asset Management component of Service Center. Identify appropriate users of the application and perform the necessary user setup. | ||
• | Data Import – ACS will work with Symetra to verify the accuracy of the initial inventory. Corrections to the data will be made prior to importing into the Asset Management application. | ||
• | Process/Procedures – ACS will develop the inventory change control procedures for use, management, and administration of the Asset Management application. | ||
• | Training – Symetra employees utilizing the Asset Management application will be trained on its use and the appropriate change control procedures. | ||
• | Testing and Quality Assurance — This section will include import data verification, Dry Run Testing, and Go/No Go Decision for implementation into production. |
• | Upon successful “go” decision, the inventory will be baselined and changes to this inventory will be managed through established change control processes | ||
• | Perform turnover to Account SDM |
4.2.8 | Content Management Transition |
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4.3 | Transition Approach for Data Center Migrations | |
For all platforms, the transition approach incorporates a series of network and application tests to ensure a seamless migration. See section 4.4 (Transition Approach for Testing) for a detailed description of the testing approach. | ||
The following paragraphs describe the data center migration project life cycle and the approach for data center migration portion of the Symetra transition program: |
4.3.1 | Project Life Cycle for Data Center Migration Projects | ||
ACS employs a standard system development & migration approach to each defined discipline within the transition. The following provides a general description of the approach. | |||
Knowledge Transfer |
See Section 4.1 for a detailed description of Knowledge Transfer. |
Design and Procurement |
During knowledge transfer, ACS will collect information that is required to finalize the system configuration and network design. Final detailed specifications are developed for hardware, software, and network circuits/equipment. ACS then initiates the procurement process for the required resources. |
Construct |
For Symetra, ACS will install similarly configured hardware in the NWSC. This approach eliminates the need to physically move any hardware during the actual cutover and provides for easy fallback in the event of a cutover problem. | |||
Data Copies | |||
Per standard process, ACS will make four full copies of the system for systems operated at the RDC. The first copy establishes a base for initial customization, network unit testing, and application unit testing. The second copy is a data refresh to facilitate integrated application/network testing. The third copy occurs at the dry run, and the fourth copy occurs at the hot cut. | |||
For systems being moved by tape copy, all processing must be stopped while the copies occur in order to ensure data integrity. | |||
Customization and Start-Up of Systems |
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Once the new hardware is installed at ACS and the first data copy is completed, the customization process begins. Minimal changes will be made to the systems software environment. The following paragraphs describe typical activities for the mainframe and open systems environments. | |||
Mainframe | |||
The migration team will establish the ACS internal systems integration processes, apply the necessary software maintenance upgrades and authorization pass-codes, set up the internal automation and systems support processes, and install additional systems utilities. | |||
The Migration Team will make no changes to the applications environment. All logical definitions remain the same, and all systems software products should function the same. ACS will not add new versions, releases or maintenance to the environment without Symetra’s prior approval. | |||
Wintel Systems | |||
Operating Systems — ACS will perform a fresh OS installation of the current OS on all servers unless a change is specifically requested by Symetra, designated by the hardware vendor, or specific application vendor for supportability reasons. | |||
In most cases, the approach for the Wintel environment will be fresh application installs using vendor supplied media or downloadable files from their web sites. The configuration and customization of these and other products will be performed cooperatively between ACS and Symetra. | |||
Exceptions to the product installation rule are when Symetra engages vendor supplied professional services or when the entire system image of the source server can be moved to the target server. Symetra will be responsible for overseeing efforts related to vendor assistance and engage ACS on an as needed basis to address environmental or operating system requirements. | |||
Testing | |||
A comprehensive testing methodology is executed to verify the transition process is sound and the systems and network function properly. This includes unit testing for network and application components, integrated application/network testing, and a dry run that is a dress rehearsal of the final cutover. For more information, refer to the Section 4.4 (Transition Approach for Testing). | |||
Prior to the Dry Run, a “freeze” for discretionary changes is required to ensure that the systems are stabilized for the cutover. This “freeze” is in |
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effect beginning one week before the “dry run” and extends one week after the “hot cut”. |
Implement |
The Hot Cut is the final move (cutover) of the Symetra processing environment to ACS. The general scenario for the Hot Cut is as follows: |
• | Quiesce systems at RDC | ||
• | For tape copy: |
Ø | Perform disk-to-tape copies at RDC | ||
Ø | Transport copy tapes to ACS | ||
Ø | Perform tape-to-disk restores at ACS |
• | Cut network over to ACS | ||
• | Transport tape library to ACS | ||
• | Perform system customization at ACS | ||
• | Perform Customer Application Acceptance Test | ||
• | Make “go” decision | ||
• | Start production processing at ACS | ||
• | Transport off-site tapes to ACS vault |
ACS will develop the master cutover plan and manage the move. Symetra is responsible for developing and executing application test scripts. This event will require participation from ACS technical, operations, and network groups; Safeco technical, operations, network, and Symetra application groups; and a select group of business users. | |||
Fallback | |||
In the event that a catastrophic problem is encountered at the Hot Cut, the transition approach employed by ACS allows for a controlled fallback to Symetra original systems at RDC. As part of developing the cutover plan and script, ACS also develops a fallback plan based on potential “showstoppers” that are pre-identified by ACS and Symetra. The following paragraphs highlight key aspects of ACS’ fallback approach. | |||
ACS works with Symetra to develop an Acceptance Test that is executed at the final Hot Cut. The Acceptance Test checks the validity of the “just-moved” systems to ensure that all business-critical functions are working |
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properly prior to making a “go” decision and starting production processing at ACS. |
If a major problem surfaces, ACS, along with its supporting vendors, works to resolve the problem within the pre-designated outage window. If the issue cannot be resolved to the satisfaction of Symetra, the fallback plan is implemented. Since the original systems have not been dismantled, the fallback plan is to point the network back to the original systems and restart the production applications. This is done with little or no loss of data. | |||
Regarding the tape library, ACS works with Symetra prior to the Hot Cut to identify if there are any critical master tapes that need to be copied by Safeco prior to the cutover. In the event that fallback is required, the copies will remain at the original data center and will be used until the tape library can be returned. | |||
If problems are encountered after production processing is started in the new processing environment, ACS, with its supporting vendors and Symetra, works to resolve the issues and move forward on the systems at ACS. | |||
Following a “go” decision based on successful testing and approval, the implemented solution is put into production. | |||
During post implementation there is a defined “critical care” period where all activities associated with the implemented solution are closely monitored and issues or incidents are addressed by the transition team. Once this “critical care” period is over, incident management will be addressed by the defined operational support organization. |
• | Complete turnover from the TMO to the SBU Management team. | ||
• | Obtain customer concurrence that deliverables associated with this effort have been met | ||
• | Obtain customer approval to close project | ||
• | Complete administrative project close activities |
4.3.2 | Detailed Symetra Migration Approach | ||
PHASES/APPLICATION GROUPINGS |
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• | XXX |
• | XXX |
• | TBD |
4.3.3 | Network |
4.3.3.1 | Managed Network Services | ||
ACS will design a network infrastructure to support the mainframe and server migration from the Safeco Xxxxxxx data center (RDC), and applicable remote sites, to the ACS NWSC in Hillsboro. The appropriate network infrastructure will be built for the systems that will be housed in the NWSC and at Symetra headquarters in Bellevue, Washington. There will be enough bandwidth installed to support remote access to the servers and mainframe. Network connectivity will take approximately 90 days to install from contract sign date. At that time, the remote sites can be configured and tested on the network which will take approximately 30 days. The voice strategy will consist of implementing a new Avaya PBX solution at the Bellevue, Washington facility, and of managing the existing Avaya switches in six sites and Centrex switches in two sites. | |||
Upon contract signing, ACS will plan and engineer the installation and establishment of circuit connectivity between the RDC and the NWSC that will be used to facilitate the migration activities. This also will allow the RDC and the NWSC to access the existing Safeco-provided Symetra network as required to support the business. | |||
As each additional circuit and site is turned up, associated network management services will be installed, configured and made available at the ACS ECC in the Dallas data center-with visibility from the NWSC-to ensure visibility and manageability. After new service has been established at all sites, existing connections will no longer be required and ACS will submit a request to Symetra to disconnect the circuit. This work will be performed in a coordinated and seamless fashion, ensuring an invisible transition from the existing network to the new network with no impact on Symetra users, customers or affiliates. | |||
As this is a Greenfield network implementation, ACS will manage the acquisition, configuration and staging of new network equipment for deployment to all applicable Symetra sites. ACS will perform the necessary |
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discovery on the current network state as part of the network engineering transition planning. Network engineering will take into account IP addressing, summarization, application loading, security requirements and traffic patterns. ACS network engineering will ensure that application access is not impacted during the transition of network by performing a traffic analysis of all applications to ensure that application interdependencies are fully understood before services are migrated from the RDC to the NWSC. | |||
Our transition planning for voice services focuses on implementing standard management practices for change, problem and request management. ACS will establish functional personnel responsibility matrices to identify primary support for locations and equipment. Support queues will be created in ACS Remedy for all Symetra-related problem tickets, changes and requests. We will establish regular meetings between ACS support personnel, vendors and Symetra personnel as appropriate. A daily, weekly and monthly task list will be identified per location with responsibilities clearly defined and assigned. The first 60 days will focus on evaluating the state of the system and process documentation. ACS will identify all required information and document all systems, processes and lacking information. On-call responsibilities will be established and their respective escalation procedures will be documented. |
4.3.3.2 | VPN Transition |
4.3.3.3 | Enterprise Command Center | ||
A follow the sun approach will be used to provide Enterprise Command Center (ECC) services. The ECC’s will be located in Dallas and <ECC loc #2>. Data network connectivity from the NWSC to the ECC locations will be provided by production circuits between the three locations. | |||
Beginning with Network Test 2, ACS will begin monitoring any ACS-provisioned circuit. ACS will use HP OpenView at the NWSC to manage and monitor the Symetra network including the Symetra LAN and WAN. NetCool will be used as a “manager of managers” to collect data from all infrastructure monitoring systems, including Openview. The NetCool system will communicate with Dallas and <ECC loc #2> NetCool systems so that management and monitoring may be provided by the ACS Enterprise Command Centers in each location. |
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• | Migrate key infrastructure related applications such as Exchange and DNS first | ||
• | Establish lab-based application testing area for application and data segregation | ||
• | Migrate lab-tested applications and servers next | ||
• | Migrate non-critical path servers and applications next | ||
• | Migrational method is discretional based upon unique nature of application |
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• | Network connectivity – Test inter-platform and intra-platform connectivity; inter-site and intra-site connectivity; connectivity with workstations, network printers, gateways, and other unique devices; transmissions (FTP, EDI, file transfer), dial-up, Internet access, connectivity with business partners, access to value-added networks. It is essential that all connectivity and interfaces be tested. | ||
• | Application development and support environment – Test access to and function of operating software, utilities, development tools, test-to-production promotion procedures, and QA environments | ||
• | Applications – Test access to and function of representative sequences of transactions, batch jobs, and cross-platform application interfaces. |
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• | Minimal scratch tapes are available at ACS | ||
• | No production input tapes are available at ACS | ||
• | No archived datasets can be recalled from tape | ||
• | Disk data is aged to the prior copy date | ||
• | Passwords are aged to the prior copy date |
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• | Quiesce systems at Symetra | ||
• | For tape copy: | ||
Perform disk-to-tape copies at Symetra | |||
Transport copy tapes to ACS | |||
Perform tape-to-disk restores at ACS | |||
• | Cut network over to ACS | ||
• | Transport tape library to ACS | ||
• | Perform system customization at ACS | ||
• | Perform Customer Application Acceptance Test | ||
• | Make “go” decision | ||
• | Start production processing at ACS | ||
• | Transport off-site tapes to ACS vault |
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The key Transition Milestones, dates to be determined at a later date, are: | |||
1. | Transition Plan Completed and Delivered | ||
2. | Data Center Development Environment (Sandbox) Completed and Available | ||
3. | Phase I Network Completed and Available (NWSC-Redmond) | ||
4. | Data Center Production Infrastructure Completed and Available (Mainframe and Critical Server Support Ready) | ||
5. | Phase II Network Completed and Available (Remotes-NWSC) | ||
6. | Voice Production Infrastructure Completed and Available (Bellevue) | ||
7. | Help Desk Cutover (Includes Double-dipping with Safeco Help Desk) | ||
8. | All Applications Operating on ACS Infrastructure | ||
9. | Content Management Service Ready for Production | ||
10. | Output Services Ready for Production | ||
11. | Distributed Computing Services Ready for Support (CompuCom Ready for Dispatch) | ||
12. | Final Cutover from Safeco RDC to NWSC | ||
13. | Disaster Recovery Plan Completed and Delivered |
• | Review: Detailed Transition Plan approval plus 30 calendar days |
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• | Comments:— Within 7 calendar days of review | ||
• | Approval: Within 14 calendar days of comments |
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Name | Signature | Approval | Date | |||
Xxx Xxxx
|
o Approved | |||||
Symetra
|
o Disapproved | |||||
Transition Executive |
||||||
Xxxxxx Xxxxx
|
o Approved | |||||
Symetra
|
o Disapproved | |||||
Transition Manager |
||||||
Xxxx Xxxxxxx
|
o Approved | |||||
ACS
|
o Disapproved | |||||
SBU Manager |
||||||
Xxx Xxxxxx
|
o Approved | |||||
ACS
|
o Disapproved | |||||
Transition Manager |
Name | Approval/Disapproval Comments | |
Xxx Xxxx |
||
Symetra |
||
Transition Executive |
||
Xxxxxx Xxxxx |
||
Symetra |
||
Transition Manager |
||
Xxxx Xxxxxxx |
||
ACS |
||
SBU Manager |
||
Xxx Xxxxxx |
||
ACS |
||
Transition Manager |
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Position | Name | |
ACS Project Executive
|
Xxxx X. Xxxxxxx | |
ACS Service Delivery Manager (All Service Towers)
|
Xxxx Xxxxxxx |
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• | Server refresh — Cycle of one hundred percent (100%) of candidate servers between thirty-six (36) and forty-eight (48) months post-Handover Date, with subsequent server refreshes every thirty-six (36) to forty-eight (48) months thereafter. This strategy would ensure that no server extends beyond a forty-eight (48)-month refresh window. | ||
• | Mainframe and peripherals thirty-six (36) month refresh cycle, only for systems or equipment requiring refresh at that time, or for equipment approaching manufacturer EOL at that time. | ||
• | Router and data communications equipment — Refresh no less than every forty-eight (48) months, or as required to provide Services and meet the SLRs. | ||
• | Telecommunications equipment (e.g., telephone switch and handsets) — Refresh only as required to support new feature sets or discontinued equipment, estimated between sixty (60) and seventy-two (72) months. |
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• | iStar proprietary web portal, and associated proprietary tools and systems owned and operated by ACS, including but not limited to SRP, iDrive, and CrystalReports. | ||
• | Category 5 Software which is content management software, including but not limited to MCP and ACS Capture. | ||
• | Monitoring systems software, including but not limited to HP Openview, Micromuse NetCool, IBM Tivoli, and Concord eHealth. |
• | Facilities support, including but not limited to HVAC, electrical power distribution and backup, fire suppression, and equipment racks. | ||
• | Network infrastructure, including but not limited to core network switches and routers, cable plant, and monitoring tools. | ||
• | Storage area network (“SAN”), including but not limited to SAN switches, drive arrays, cable plant, and monitoring tools. Symetra data will be segregated on dedicated physical volumes. | ||
• | Print and mail hardware including but not limited to inserters, sorters, high speed printers and velo binders. | ||
• | Image capture hardware including but not limited to scanners, sorters and bar code readers. |
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General Invoice - |
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Invoice Number 00000000
|
Customer No: SYM001 | |
DATE: Month Day, Year
|
Invoice Account Number SYM001 | |
Customer A/R Number | ||
INVOICE TO:
|
PLEASE REMIT TO: | |
Symetra Life Insurance Company
|
ACS Commercial Solutions, Inc. | |
Attn: [Name]
|
Attn: Accounts Receivable | |
0000 000xx Xxxxx, X.X.
|
X.X. Xxx 000000 | |
Xxxxxxx, XX 00000-0000
|
Dallas, TX 75320-0790 | |
U.S.
|
U.S. |
DESCRIPTION | AMOUNT | |||
Resource Utilization Charges |
0.00 | |||
Third Party Charges |
0.00 | |||
Recurring Charges |
0.00 | |||
SUB-TOTAL |
$ | 0.00 | ||
TAX |
$ | 0.00 | ||
TOTAL AMOUNT DUE |
$ | 0.00 |
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Billing Period : Month 2004 | Page : 1 | |
Posting Date : 00/00/2004 | ||
Customer Number : SYM001
|
Customer Name : Symetra | CPU Type: | ||||||||||||
CPU Factor: 1.00 relative to | ||||||||||||||
Resource Name | Number Of Units Unit Type | Xxxx Rate | Tier Amount | Xxxx Amount | ||||||||||
Utilization Charges : |
||||||||||||||
Recurring Charges : |
||||||||||||||
Invoice Account Tax |
||||||||||||||
Invoice Account Total
|
Account SYM001 Amt of Invoice | 0.00 |
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Invoice Number 00000000
|
Customer No: SYM001 | |
DATE: Month, Day, Year
|
Invoice Account Number SYM002 | |
Customer A/R Number | ||
INVOICE TO:
|
PLEASE REMIT TO: | |
Symetra Life Insurance Company
|
Affiliated Computer Services, Inc. | |
Attn: [Name]
|
Attn: Accounts Receivable | |
0000 000xx Xxxxx, X.X.
|
X.X. Xxx 000000 | |
Xxxxxxx, XX 00000-0000
|
Dallas, TX 75320-0790 | |
U.S.
|
U.S. |
DESCRIPTION | AMOUNT | |||
Resource Utilization Charges |
0.00 | |||
Third Party Charges |
0.00 | |||
Recurring Charges |
0.00 | |||
Customer Credits |
0.00 | |||
SUB-TOTAL |
$ | 0.00 | ||
TAX |
$ | 0.00 | ||
TOTAL AMOUNT DUE |
$ | 0.00 |
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Billing Period : Month 2004 | Page : 1 | |
Posting Date : 00/00/2004 |
Customer Number : SYM001
|
Customer Name : Symetra | CPU Type: | ||||||||||||||||
CPU Factor: 1.00 relative to | ||||||||||||||||||
Resource Name | Number Of Units Unit Type | Xxxx Rate | Tier Amount | Xxxx Amount | ||||||||||||||
Credits: |
||||||||||||||||||
RRC/ | 0.000000 | 0.000000 | 0.00 | |||||||||||||||
Baseline 0/Difference 0.00 @ $0.00 | ||||||||||||||||||
Third Party Charges : |
||||||||||||||||||
Invoice Account Tax
|
0.00 | |||||||||||||||||
Invoice Account Total
|
Account SYM002 Amt of Invoice | 0.00 |
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Billing Period : Month 2004 | Page : 1 | |
Posting Date : 00/00/2004 |
Customer Number : SYM001
|
Customer Name : Symetra | CPU Type: | ||||||||||
Invoice Account: SYM002 | CPU Factor: 1.00 relative to | |||||||||||
Resource Name | Number Of Units Unit Type | Xxxx Rate | Tier Amount | Xxxx Amount | ||||||||
Credits: |
||||||||||||
RRC/
|
Baseline /Difference | |||||||||||
Third Party Charges : |
||||||||||||
Baseline /Actual |
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0000 000xx Xxxxx XX
Xxxxxxx, XX 00000-0000
Attn: Privacy Officer
Fax: (000) 000-0000
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