CERTAIN INFORMATION (INDICATED BY ASTERISKS) IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS. ONEVISION® SERVICE AND...
Exhibit
10.14
CERTAIN
INFORMATION (INDICATED BY ASTERISKS) IN THIS EXHIBIT HAS BEEN
OMITTED
AND
FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE
COMMISSION.
CONFIDENTIAL
TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED
PORTIONS.
ONEVISION®
SERVICE AND SOFTWARE LICENSE AGREEMENT
This
Agreement is entered into effective as of the 25th day of April, 2007
(“Effective Date”), by and between ForgeHouse, LLC, a limited liability company
organized and existing under the laws of the state of Georgia, US (hereinafter
referred to as “FORGEHOUSE”), and Securitas Security Services USA, Inc., a
corporation organized and existing under the laws of the state of Delaware,
US
(hereinafter referred to as "LICENSEE”).
WHEREAS,
FORGEHOUSE has developed a web-based service and related computer software
for
use, inter
alia,
in
building security services and is willing to provide such services, grant a
license to such software, and sell related equipment to LICENSEE on the terms
and conditions herein; and
WHEREAS,
LICENSEE is desirous of obtaining the web-based service, the software, and
the
equipment from FORGEHOUSE in accordance with the terms and provisions
hereinafter set forth.
NOW,
THEREFORE, in consideration of the mutual promises, premises, and covenants
herein, and for other good and valuable consideration, the receipt and
sufficiency of which are hereby acknowledged, FORGEHOUSE and LICENSEE hereby
agree as follows:
1. DEFINITIONS
1.1 “Devices”
means the personal computers (“PCs”) and personal digital assistants (“PDAs”)
and related cabling and other equipment owned and controlled by LICENSEE or
obtained from FORGEHOUSE, in use at Locations that allows for the use of the
Licensed Software to access the Service.
1.2 “Documentation”
means the published documentation for the Service and the Licensed Software
provided by FORGEHOUSE to LICENSEE.
1.3 “Host
Computer” means the computer(s) and associated hardware and software owned and
operated by FORGEHOUSE at FORGEHOUSE’s location(s) on which the main operating
component modules of the “OneVision SV version x.x” computer software resides
and that FORGEHOUSE will use to provide the Service to LICENSEE.
1.4 “Licensed
Software” means the “OneVision SV version x.x” client computer software version
for personal computers and the “OneVision SV version x.x” client computer
software version for PDAs and any new releases and versions thereof that
FORGEHOUSE provides from time to time to its customer base without additional
charge.
1.5 “Locations”
means the buildings or other physical structures of LICENSEE’s customers in the
United States and its territories and possessions at which LICENSEE provides
its
facility security services.
1.6 “Pricing
Schedule” means Exhibit A.
1.7 “Service”
means the online provision of comprehensive security management tools for
facility security services using the OneVision SV version x.x software and
the
Host Computer.
1.8 “Specifications”
means the technical specifications regarding the Service and the Licensed
Software in the Documentation.
2. PROVISION
OF SERVICE; LICENSE GRANT
2.1 During
the term of this Agreement, FORGEHOUSE will provide the Service to LICENSEE
and
LICENSEE will accept and use the Service. LICENSEE will notify FORGEHOUSE of
each type of Service access needed based on the Service types set forth on
Exhibit A and FORGEHOUSE will provide LICENSEE with the necessary Devices,
if
applicable, at LICENSEE’s cost per Section 4.4 below, as well as any necessary
codes, users names or passwords needed to access the Service. LICENSEE agrees
to
use the Service at all times in accordance with the Documentation and solely
for
purposes of assisting LICENSEE to provide security services to its customers
at
Locations. The Service will be provided twenty-four
hours (24) per day, seven (7) days per week (“24x7”) except
as
set forth in Section 7.2.
2.2 Personal
computers, monitors, keyboards, cabling and other equipment may be purchased
from third parties, but must meet the minimum technical specifications set
by
FORGEHOUSE from time to time.
2.3 During
the term of this Agreement, FORGEHOUSE hereby grants to LICENSEE, and LICENSEE
hereby accepts, a, non-transferable, limited license to use the Licensed
Software at the Locations solely for purposes of LICENSEE’s provision of
facility
security
services to its customers. This license includes the right to copy a master
disk
of the Licensed Software that will include the “ThickClient” version of the
Licensed Software for PCs, the “MORe” version of the Licensed Software for PDAs,
and the “Desktop Administrator” version of the Licensed Software for Managers
and Administrators, and the Documentation solely for the number of licenses
paid
for and solely for installation and use of the Licensed Software on Devices
used
by Licensee for accessing the Service at Locations. This license shall be
exclusive for LICENSEE’s customized versions of the Licensed Software as set
forth in more detail in Exhibit B and subject to the other terms and conditions
set forth on Exhibit B and this Agreement. Notwithstanding the limitation to
Locations set forth in the first sentence of this Section 2.3, LICENSEE’s users
who use the Service under a manager/administrator’s Service Fee (as defined
below), may access the Service from any location in the United States. Upon
LICENSEE’s failure to meet the requirements for exclusivity set forth in
Exclusivity Requirements, the license granted in this Section 2.2 will
automatically revert to a non-exclusive license.
2.4 FORGEHOUSE
agrees to provide LICENSEE with a set of existing Documentation for the Licensed
Software.
2.5 The
parties agree that all rights, including, but not limited to, rights under
the
federal copyright and patent laws and the trade secret laws, to the Service,
the
Licensed Software and the Documentation are and shall remain the sole and
exclusive property of FORGEHOUSE. LICENSEE agrees not to challenge FORGEHOUSE’s
ownership in or enforceability of FORGEHOUSE’s rights in and to the Licensed
Software, the Service or the Documentation. With regard to LICENSEE’s requested
modifications to the Licensed Software the parties agree that such modifications
will be, owned by FORGEHOUSE, but LICENSEE will be allowed exclusive use of
such
modifications for a period of four (4) months. LICENSEE shall not make
application, domestically or internationally, for any copyright or patent right
with regard to the Licensed Software.
2
2.6 All
data
provided by LICENSEE to FORGEHOUSE during the course of the Service regarding
LICENSEE’s security services, and all intellectual property rights thereto,
shall be the sole property of LICENSEE. FORGEHOUSE shall have no duty or
obligation (a) to investigate the veracity or accuracy of such data or (b)
update or correct such data.
2.7 No
rights
or licenses to the Licensed Software, the Service or the Documentation other
than those expressly granted in this Section 2 are granted, whether expressly,
by implication or estoppel or otherwise.
2.8 Under
no
circumstances shall this Agreement be considered or construed in any way as
the
sale of the Licensed Software or the Documentation or the sale of any copy
thereof, whether such copy is made by FORGEHOUSE or LICENSEE.
2.9 FORGEHOUSE
will not be providing any content or applications for LICENSEE under this
Agreement other than the Licensed Software. The Licensed Software must be used
on PCs and PDAs that meet FORGEHOUSE’s minimum configuration and technical
requirements. LICENSEE is solely responsible for maintaining the confidentiality
of its user names and passwords. LICENSEE agrees that FORGEHOUSE has recommended
that LICENSEE’s user names and passwords not be stored on the applicable
personal computers but as of the Effective Date LICENSEE has elected to not
follow such recommendation.
2.10 LICENSEE
understands and agrees that FORGEHOUSE may, from time to time, and in its sole
discretion, change the content or format of the Service, Licensed Software,
Documentation or the media of delivery, in accordance with general changes
made
to its standard service and product offering. However, FORGEHOUSE will not
make
material changes to the content or format of the Service, Licensed Software,
Documentation or the media of delivery without LICENSEE’S prior written consent,
which will not be unreasonably withheld.
2.11 THE
SERVICE, THE LICENSED SOFTWARE, THE DOCUMENTATION, THE EQUIPMENT AND ANY RELATED
DOCUMENTATION PROVIDED BY FORGEHOUSE TO LICENSEE IS RESTRICTED, HAS BEEN
DEVELOPED AT PRIVATE EXPENSE AND IS PROVIDED SOLELY IN ACCORDANCE WITH THE
EXPRESS PROVISIONS OF THIS AGREEMENT. The Licensed Software is “Commercial
Computer Software” under DFARS 227-7202 and FAR 12.212. Any use, duplication, or
disclosure by the United States Government is governed solely by the terms
of
this Agreement or, if specifically required under the applicable federal
contract, by the RESTRICTED RIGHTS provisions set forth in one of the following
clauses: subparagraph (1) (ii) of the RIGHTS IN DATA AND COMPUTER SOFTWARE
clause of DFARS 252.227-7013 (48 C.F.R. Section 252.227-7013 (OCT 1988),
Alternate III (g) (3) of the RIGHTS IN DATA-GENERAL clause of FAR 52.227-14
(JUN
1987), or FAR 52.227-19 (JUN 1987). Contractor/manufacturer is ForgeHouse LLC,
0000 Xxxxxxxxx Xxxxxxx, Xxxxx X-000, Xxxxxxx, Xxxxxxx 00000 XXX.
3
3. TERM/TERMINATION
3.1
The
term
of this Agreement shall commence on the Effective Date and shall continue until
the third (3rd)
anniversary thereof (“Term”).
3.2
Either
party shall have the right to terminate this Agreement and the license granted
herein if the other party commits a Default under this Agreement that is not
cured with thirty (30) days prior written notice thereof. A “Default” means any
one or more of the following events: (i) a party voluntarily commences or files
a petition for relief seeking liquidation, reorganization or other relief under
federal, state or foreign bankruptcy, insolvency, receivership or similar law
now or hereafter in effect (ii) an involuntary proceeding shall be commenced
or
an involuntary petition shall be filed seeking (a) liquidation, reorganization
or other relief in respect of a party, or any of its subsidiaries or its debts,
or of a substantial part of a party’s assets, under any federal, state, or
foreign bankruptcy, insolvency, receivership or similar law now or hereafter
in
effect or (b) the appointment of a receiver, trustee, custodian, sequestrator,
conservator, or similar official for the party or any of its subsidiaries,
or
for a substantial part of a party’s assets, or an order or decree approving or
ordering any of the circumstances in (a) or (b) and such proceeding is not
dismissed within sixty (60) days thereof; (iii) one of the parties voluntarily
dissolves or attempts to dissolve itself as a corporation; (iv) one of the
parties shall become unable to pay and admits in writing its inability to pay,
or fails to pay, its debts as they become due; or (v) a material breach of
a
term or condition of this Agreement, including but not limited to, the failure
of LICENSEE to timely pay Fees in accordance herewith. Upon the occurrence
of a
Default, the non-defaulting party shall provide written notice to the other
party of the Default and the defaulting party shall have thirty (30) days from
the defaulting party’s receipt of notice of Default to cure the same. If the
defaulting party shall not effect such cure within such thirty (30) day period,
then the non-defaulting party shall have the right but not the obligation to
terminate this Agreement. The parties’ rights as set forth in this Section 3.2
are cumulative and in addition to any other rights the parties may have at
law
or in equity.
3.3 LICENSEE
shall have the right to terminate this Agreement at any time, without cause
or
penalty, upon twelve (12) or more months’ prior written notice to
FORGEHOUSE.
3.4 Within
ninety (90) days after the date of effective termination as provided for in
Section 3.2 above, LICENSEE, its agents and contractors shall deliver to
FORGEHOUSE all originals and copies of the Licensed Software and Documentation,
and cease use of the Service, the Licensed Software and
Documentation.
3.5 All
provisions of this Agreement that by their nature are continuing shall survive
the expiration or termination of this Agreement, including, but not limited
to,
Sections 2.5, 3.3, 4, 5.2 through 5.5, 6.1, 7.2.4, 7.3, 7.4, 7.5, 8, 9 and
10.
4
4. LICENSE
FEES; PURCHASE OF EQUIPMENT
4.1 For
the
provision of the Service and the license of the Licensed Software during the
Term, LICENSEE shall pay to FORGEHOUSE the annual service fees set forth in
the
Pricing Schedule (collectively “ Service Fees”). The Base Service Fee as set
forth in Exhibit A is payable on the first of each month for that month. The
Additional Annual Service Fees for all activated Service Types are payable
upon
receipt of invoice for that Annual Service Period. Types of Service as set
forth
in Exhibit A, may be re-assigned to any user and/or site at any time by LICENSEE
for the remainder of the respected Annual Service Period. The Service Fees
also
shall cover the Tier 2 support as set forth in Exhibit C. Additional support,
when available, will be provided for an extra charge.
4.2 All
Service Fees shall be paid by LICENSEE to FORGEHOUSE in advance in United States
of America Dollars. All invoices for equipment shall be payable thirty (30)
days
from the date of invoice. All shipping fees and costs with respect to Devices
and Licensed Software will be paid by LICENSEE.
4.3 LICENSEE
shall be liable for and shall pay any and all income, franchise, sales, use,
personal property, ad valorem, value added, stamp or other tax, levy, customs
duty, or other impost or fee, including withheld taxes, on the Service, the
Licensed Software and any Devices purchased from FORGEHOUSE, whether now in
force or enacted or levied in the future, except a tax based on the net income
of FORGEHOUSE, together with all penalties, fines and interest thereon, that
in
any way arises out of
this
Agreement, whether on or measured by the price, the charges, or on the Service,
Licensed Software or Devices furnished, or their use, however designated, levied
or based (hereinafter collectively called "Tax"). This section will apply during
and after termination of this Agreement.
4.4 LICENSEE
may purchase Devices from FORGEHOUSE at the prices set forth on Exhibit A,
which
prices are exclusive of any Tax and Shipping and are subject to change upon
thirty (30) days prior written notice and agreement of LICENSEE.
4.5 FORGEHOUSE
is not the manufacturer of any Devices, and as such, FORGEHOUSE will not provide
any warranty (including, but not limited to, any implied warranty of
merchantability or fitness for a particular purpose) with any Devices sold
to
LICENSEE. No terms of LICENSEE’s purchase order or any other document not signed
by FORGEHOUSE and LICENSEE can alter these terms and conditions for the sale
of
Devices. FORGEHOUSE will pass through to LICENSEE any warranties provided by
the
manufacturers of the Devices where available. FORGEHOUSE’s cumulative liability
arising out of the Devices sold by FORGEHOUSE to LICENSEE will not exceed the
price paid by LICENSEE to FORGEHOUSE for the applicable Devices.
5. IMPLEMENTATION
OF THE SERVICE; SERVICE FEE AUDIT RIGHTS
5.1 The
Service will be implemented by FORGEHOUSE upon payment by LICENSEE of
the
initial quarterly installment of the annual Service Fee for the number of PCs
and PDAs needed by Service Type pursuant to Exhibit A. Once such fees are paid,
FORGEHOUSE will promptly provide to LICENSEE the authentication codes for each
such unit, and a master disk of the Licensed Software version for each Device
that LICENSEE may use to create only those copies of the Licensed Software
as
necessary to allow access to the Service by the PCs and PDAs paid for by
LICENSEE. Each authentication code may be used only with a single PC or
PDA.
5
5.2 LICENSEE
will maintain records regarding each user of the Service and Licensed Software
and the number of copies made of each version of the Licensed Software (PC
and
PDA). Upon request, LICENSEE will provide copies of such records to FORGEHOUSE
and FORGEHOUSE, or its appointed designee, shall, upon five (5) days notice
to
LICENSEE, have the right to have a qualified accountant selected by FORGEHOUSE
audit the records of LICENSEE to the extent necessary to verify LICENSEE’s
report, including the right to examine, photocopy and make extracts from such
records. Such records shall be made available to FORGEHOUSE’s accountant at
LICENSEE’s notice address. FORGEHOUSE shall use reasonable efforts to have the
audit performed during regular business hours and LICENSEE shall cooperate
with
and assist FORGEHOUSE’s accountant for the purpose of facilitating such
audit
5.3 Any
underpayment of Service Fees revealed by such audit shall be immediately due
and
payable. If the audit reveals an underpayment equal to or greater than five
percent (5%) of the Service Fees due for any contract year, the payment shall
bear interest at the rate of one and one-half percent (1½%) per month, or the
maximum extent permitted by law, whichever is lesser, calculated from the time
the Service Fee was originally due until the date of such remittance. If such
deficiency is found, LICENSEE also shall pay to FORGEHOUSE the cost of such
audit, including any collection fees or other pertinent legal fees. The
operation of this provision is without prejudice to any other right or remedy
FORGEHOUSE may have pursuant to the terms of this Agreement or the law. LICENSEE
shall not set off any amounts against any payment of its Service Fees due
FORGEHOUSE unless agreed in writing by FORGEHOUSE prior thereto.
5.4 If
such
audit reveals an underpayment equal to or greater than twenty (20%) percent
of
the Service Fees due for a contract year, FORGEHOUSE may, at its sole option,
immediately terminate the Agreement upon notice to LICENSEE, even if LICENSEE
tenders the audit deficiency and associated costs and expenses of the audit
itself.
5.5 If
LICENSEE is late two (2) or more consecutive times with the payment of Service
Fees, FORGEHOUSE shall thereafter have the right, but not the obligation, to
terminate this Agreement with no right to cure by LICENSEE. The acceptance
of
late payments hereunder or the acceptance of an incomplete contract year report,
(i) shall not constitute a waiver by FORGEHOUSE of any of its rights under
this
Agreement and (ii) shall not cure any default which might exist.
6
6. LEGAL
COMPLIANCE
6.1 Any
and
all uses of the Service and the Licensed Software by LICENSEE shall be in
compliance with all applicable and necessary governmental approvals and all
applicable laws, rules and regulations. LICENSEE shall immediately inform
FORGEHOUSE in writing of any material complaint by any consumer or governmental
body relevant to the Service or the Licensed Software, and the status and
resolution thereof. LICENSEE shall at its own cost move expeditiously to
resolve, and commit FORGEHOUSE to resolve, and assist FORGEHOUSE to resolve,
any
such complaint.
7. DISCLAIMER
OF WARRANTIES AND LIMITATIONS OF LIABILITY
7.1 Each
party hereby represents that it has the right to enter into this
Agreement.
7.2 Limited
Warranty.
7.2.1 Performance.
During the term of this Agreement, FORGEHOUSE warrants that the Service and
the
Licensed Software will perform substantially in accordance with the
Specifications. FORGEHOUSE
will use its best efforts to correct any interruptions of the service, and
bugs
in the LICENSE SOFTWARE.
7.2.2 Downtime.
FORGEHOUSE agrees that the Service will be available to LICENSEE ninety-eight
percent (98%) of the time except for: (a) scheduled downtime (i.e.,
unavailability) for scheduled maintenance (“Scheduled Downtime”) which
FORGEHOUSE either notifies LICENSEE of twenty-four (24) hours in advance or
that
are conducted during FORGEHOUSE’s normal scheduled maintenance windows (which
will be mutually agreed upon): (b) unscheduled maintenance necessary, in
FORGEHOUSE’s sole discretion, to avoid a threat to the Service or Host Computer;
(c) LICENSEE equipment or software failures; or (d) downtime caused by Force
Majeure (as defined below) (“Uptime SLA”). Scheduled Downtime shall mean no more
than four (4) hours per calendar week (Sunday through Saturday) and shall be
conducted during mutually agreed upon maintenance windows. LICENSEE’s sole and
exclusive remedy, and FORGEHOUSE’s sole and exclusive liability, for breach of
this Uptime SLA shall be the issuance of a credit by FORGEHOUSE to LICENSEE
for
each day of Service during which this Uptime SLA is not met
(“Credit”).
7.2.3 Credits.
In order to claim Credits, LICENSEE must open a trouble ticket with FORGEHOUSE
during the downtime as set forth in EXHIBIT D. All downtimes will be measured
from the time the ticket is received and validated by FORGEHOUSE to the time
FORGEHOUSE, in its reasonable discretion is able to resolve the issue. LICENSEE
may not receive more than one (1) Credit per downtime incident. LICENSEE must
be
a FORGEHOUSE customer in good standing to receive the Credit and must be using
the Service and Licensed Software in compliance with this Agreement. No Credit
will be applied to accounts that are past-due or for accounts that are cancelled
before the conditions for payment of the Credit are met. Upon cancellation
of
the LICENSEE's account, any outstanding or previously accrued Credits will
be
forfeited. Credits will be applied against the following month’s Service fee.
Credits will not be applied against past due balances.
7
7.2.4 Scope
of
Warranties. The limited warranties and Uptime SLA set forth in this Section
7.2
shall not apply: (a) if the Service or the Licensed Software is not used by
LICENSEE in accordance with the Specifications or Documentation; (b) to
unauthorized actions of LICENSEE or others authorized by LICENSEE to use the
Service under the Agreement; (c) to the failure of power, facilities, equipment,
systems or connections not manufactured by FORGEHOUSE; (d) to the failure of
a
third party Internet, telecommunications or other service to FORGEHOUSE’s or
LICENSEE’s network; (e) to the result of network maintenance activity; (f) to a
denial of service attack, hacker activity, or other malicious event or code
targeted against FORGEHOUSE, LICENSEE or other FORGEHOUSE customer; or (g)
to
the failure of any Network or Internet Infrastructure not owned or managed
by
FORGEHOUSE.
7.3 Limitation
of Liability.
7.3.1 Neither
party, including its
parents,
subsidiaries, affiliates, officers, directors, employees, attorneys and
agents,
will be
liable to the other party or to others for any lost profits or indirect,
special, consequential, punitive or exemplary damages, even if advised in
advance of the possibility of such damages.
7.3.2 Except
for the indemnity obligations and breach of confidentiality obligations
hereunder, THE
CUMULATIVE LIABILITY OF FORGEHOUSE AND ITS PARENTS, SUBSIDIARIES, AFFILIATES,
OFFICERS, DIRECTORS, EMPLOYEES, ATTORNEYS OR AGENTS FOR DAMAGES FOR CLAIMS
ARISING UNDER OR RELATED TO THIS AGREEMENT, REGARDLESS OF THE FORM OF THE
ACTION, WILL NOT EXCEED ONE-HUNDRED PERCENT (100%) OF THE FEES PAID BY LICENSEE
FOR THE SERVICES UNDER THIS AGREEMENT.
Claim
Deadline. No action, regardless of form, arising from or pertaining to any
Licensed Software or Service provided hereunder or to this Agreement may be
brought by either party more than two (2) years after such action has become
known to the party seeking to make a claim.
7.4 EXCEPT
AS
OTHERWISE EXPRESSLY STATED IN THIS AGREEMENT, FORGEHOUSE DOES NOT MAKE ANY
WARRANTY (OR REPRESENTATION OTHER THAN THAT MADE IN SECTION 7.2), EITHER EXPRESS
OR IMPLIED WITH RESPECT TO THE SERVICE THE LICENSED SOFTWARE OR THE
DOCUMENTATION, OR THEIR QUALITY, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR
PURPOSE. NO WARRANTY IS MADE THAT THE OPERATION OF THE SERVICE, LICENSED
SOFTWARE OR DEVICES WILL BE UNINTERRUPTED OR BUG FREE. LICENSEE ACKNOWLEDGES
AND
AGREES THAT FORGEHOUSE HAS NO CONTROL OVER OR LIABILITY FOR TELECOMMUNICATIONS
OR INTERNET SERVICES PROVIDED BY FORGEHOUSE’S OR LICENSEE’S TELECOMMUNICATION
AND INTERNET SERVICE PROVIDERS AND THAT EMAIL, TEXT MESSAGES, INTERNET-BASED
SERVICES AND OTHER ASPECTS OF THE SERVICE, THE LICENSED SOFTWARE OR THE
EQUIPMENT THAT RELY ON THIRD PARTY TELECOMMUNICATIONS OR INTERNET SERVICE
PROVIDERS ARE NOT THE RESPONSIBILITY OF FORGEHOUSE AND FORGEHOUSE HAS NO
LIABILITY FOR ANY FAILURES, INTERRUPTIONS OR OTHER PROBLEMS CAUSED BY THE
SERVICE OR EQUIPMENT OF SUCH TELECOMMUNICATIONS OR INTERNET SERVICE PROVIDERS,
INCLUDING, BUT NOT LIMITED TO, ANY LIABILITY FOR UNSENT, MISDIRECTED, LOST,
BLOCKED OR UNRECEIVED EMAIL AND TEXT MESSAGE ALERTS. NO ORAL INFORMATION OR
ADVICE GIVEN BY FORGEHOUSE OR ITS EMPLOYEES SHALL CREATE A WARRANTY OR MAKE
ANY
MODIFICATION, EXTENSION OR ADDITION TO THIS WARRANTY.
8
8. CONFIDENTIALITY
8.1 The
term
“Confidential Information” as used in this Agreement means any and all
confidential information relating to the Service, the Licensed Software, the
Documentation, business methodologies and practices of a party, know-how,
formulas, technical or non-technical data, product plans, financial and
investment details, current or potential investors, management, contracts,
marketing and business plans or any documentation of any type related to
same.
8.2 (a)
LICENSEE understands and agrees that information that is FORGEHOUSE’S
Confidential Information is confidential and proprietary to FORGEHOUSE, and
LICENSEE will not disclose it to any third party without FORGEHOUSE’s prior
written consent. LICENSEE expressly agrees to retain the Confidential
Information in the strictest confidence and to use only for purposes of and
in
accordance with the terms of this Agreement. LICENSEE further agrees to treat
the terms and conditions of this Agreement as confidential. LICENSEE further
agrees that if it seeks assistance from any third party with respect to the
use
or any modification of the Licensed Software, it shall inform FORGEHOUSE in
advance of the fact of such proposed assistance and the identity of such third
party and receive written consent from FORGEHOUSE to such use or modification
by
such third party. LICENSEE shall require such third party and each of their
employees granted access to the Licensed Software to execute a confidentiality
agreement under which the third party and its employees agree to limit their
use
of the Licensed Software, and to not directly or indirectly disclose or make
any
other use of or sell the Licensed Software and/or related documentation except
for purposes expressly authorized by FORGEHOUSE in writing.
(b)
FORGEHOUSE understands and agrees that information that is LICENSEE’S
Confidential Information is confidential and proprietary to LICENSEE, and
FORGEHOUSE will not disclose it to any third party without LICENSEE’S prior
written consent. FORGEHOUSE expressly agrees to retain the Confidential
Information in the strictest confidence and to use only for purposes of and
in
accordance with the terms of this Agreement. FORGEHOUSE further agrees to treat
the terms and conditions of this Agreement as confidential. FORGEHOUSE further
agrees that if it seeks assistance from any third party in connection with
this
Agreement, it shall inform LICENSEE in advance of the fact of such proposed
assistance and the identity of such third party and receive written consent
from
LICENSEE to use such third party. FORGEHOUSE shall require such third party
and
each of their employees granted access to LICENSEE’S Confidential Information to
execute a confidentiality agreement under which the third party and its
employees agree to limit their use of the Confidential Information, and to
not
directly or indirectly disclose any of the Confidential Information except
for
purposes expressly authorized by LICENSEE in writing.
9
8.3 Obligations
with respect to such Confidential Information shall survive the termination
of
this Agreement for a period of five (5) years and will continue thereafter
with
respect to Confidential Information that constitutes trade secrets for so long
as such trade secrets remain entitled to protection under applicable law.
Notwithstanding anything to the contrary in Section 8.2, neither party shall
be
prohibited from using or disclosing information which: (a) is already in the
public domain as of the date of this Agreement; (b) becomes widely publicly
available through no fault of the party using or disclosing the information
(or
the fault of its employees or agents); or (c) is already known to the party
using or disclosing the information at the time of its receipt thereof, as
evidenced by its written records in existence as of the Effective Date, via
a
third party who is not under any obligation of non-disclosure with respect
to
such information.
8.4 LICENSEE
shall not: (a) attempt to reverse engineer, disassemble, decompile or decrypt
the Licensed Software or any portion thereof; (b) create, generate or compile
the source code of the Licensed Software or any portion thereof; or (c) aid
or
permit others to do so. LICENSEE shall have no right in or to any component(s)
of the Licensed Software, except the limited right to use the same in the
ordinary course of the LICENSEE’s business consistent with the provisions of
this Agreement. LICENSEE shall not assign, pledge, or encumber the Licensed
Software and LICENSEE shall keep the Licensed Software free and clear of liens,
levies, and encumbrances, and failure to do so shall constitute a material
breach of this Agreement.
9. INFRINGEMENTS
9.1 LICENSEE
shall notify FORGEHOUSE promptly of any actual or threatened infringements
of
the Service, the Licensed Software or the Documentation by third parties of
which LICENSEE becomes aware. FORGEHOUSE shall have the sole right but not
the
obligation, at its expense, to bring any action on account of any such
infringements or unauthorized use, and LICENSEE agrees to cooperate with
FORGEHOUSE, as FORGEHOUSE may reasonably request, in connection with any such
action brought by FORGEHOUSE. FORGEHOUSE shall retain any and all damages,
settlement and/or compensation paid in connection with any such action brought
by FORGEHOUSE.
10. INDEMNIFICATION,
INSURANCE AND WAIVER OF CERTAIN CLAIMS
10.1
(a) LICENSEE hereby indemnifies and holds FORGEHOUSE, its successors and
assigns, its officers, directors, employees, agents and representatives harmless
from and against any and all liabilities, claims, causes of action, suits,
damages, including without limitation, reasonable attorneys’ fees and expenses
in connection with this Agreement to the extent the liabilities, claims, causes
of action, suits, damages or expenses result from the negligence, strict
liability, or other fault of LICENSEE.
(b)
FORGEHOUSE hereby indemnifies and holds LICENSEE, its successors and assigns,
its officers, directors, employees, agents and representatives harmless from
and
against any and all liabilities, claims, causes of action, suits, damages,
including without limitation, reasonable attorneys’ fees and expenses in
connection with this Agreement to the extent the liabilities, claims, causes
of
action, suits, damages or expenses result from the negligence, strict liability
or other fault of FORGEHOUSE.
10
10.2 FORGEHOUSE
shall obtain, and keep in force during the term of this agreement, product
liability and personal injury insurance, initially in the amount of One Million
United States Dollars (USD $1,000,000), and it will increase the
insurance limit to match the total fees
paid
by LICENSEE for the services under this agreement. FORGEHOUSE shall cause its
insurance carrier(s) to list LICENSEE as an “additional insured”. Additionally,
FORGEHOUSE, on behalf of itself and its insurers, waives all rights of
subrogation against LICENSEE, its employees, agents, and insurers.
10.3 Each
party waives any and all claims against the other party for damages arising
from
or related to an act of terrorism. The parties intend for this waiver to “flow
down” to their respective contractors and subcontractors.
11. MISCELLANEOUS
11.1 If
a
party's performance of any of its obligations under this Agreement, other than
the payment of money, is prevented or delayed by fire, flood, earthquake,
elements of nature or acts of God, accident, acts of war, terrorism, riots,
civil disorders, rebellions or revolutions, strikes, lockouts, or other labor
troubles, shortages of supplies or materials, telecommunications, internet
or
utility failures, outages, interruptions or brownouts, action of any regulatory
authority, or any other cause beyond the reasonable control of such party (each,
a "Force Majeure Event"), then the non-performing or delayed party shall be
excused for such non-performance or delay for as long as such Force Majeure
Event continues.
11.2 This
Agreement may be executed in any number of copies, each of which shall be deemed
to be an original and all of which taken together shall constitute but one
instrument. The headings and organization of this Agreement are included and
used solely for convenience of reference and shall not constitute a part of
this
Agreement for any other purpose.
11.3 This
Agreement shall be deemed made and accepted in and governed by the laws of
the
State of Georgia without reference to its conflicts of law principles. The
state
and federal courts situated in Xxxxxx County, Georgia shall have jurisdiction
and venue to hear all disputes arising out of or related to this
Agreement.
11.4 The
failure to enforce or waiver of any breach of any covenant or condition of
this
Agreement shall not waive, hinder or otherwise prevent the subsequent
enforcement of said covenant or condition in the same or subsequent
instance.
11.5 Any
assignment of this Agreement or any rights or obligations hereunder by LICENSEE,
without the prior written consent of FORGEHOUSE, shall be null and void and
of
no effect and a material breach hereof; provided,
however,
that
LICENSEE may assign this Agreement to a successor to all or substantially all
of
its business and assets that is not a competitor of FORGEHOUSE or a company
who
uses a competing software application or service, provided that LICENSEE shall
give FORGEHOUSE at least thirty (30) days prior written notice of such permitted
assignment.
11
11.6 If
any of
the provisions in this Agreement shall for any reason be declared or held
invalid, illegal, or unenforceable in any respect, such invalidity, illegality,
or unenforceability shall not affect any other provision thereof and this
Agreement shall be construed as if such invalid, illegal, or unenforceable
provision had never been contained herein.
11.7 Notices
under this Agreement shall be in writing and shall, for all purposes, be sent
by
registered or certified mail, return receipt requested, postage prepaid,
properly addressed to the parties at the addresses set forth below, or at such
other address for either party as may be specified by such party for purposes
of
this Agreement:
FORGEHOUSE:
ForgeHouse,
LLC
0000
Xxxxxxxxx Xxxxxxx,
Xxxxx
X-000
Xxxxxxx,
Xxxxxxx 00000
Attention:
Xxxx Xxxxxx
LICENSEE:
Securitas
Security Services USA, Inc.
0
Xxxxxx
Xxxxx
Xxxxxxxxxx,
Xxx Xxxxxx 00000 XX
Attention:
Xxxxxxx Xxxxxxxxxx
11.8 This
Agreement is the entire agreement between the parties hereto and supersedes
any
and all previous understandings or agreements related to the subject matter
herein. No modification of this Agreement shall be binding on the parties hereto
unless such modification is in writing and duly signed by an authorized
representative of each party.
11.9 Software
Escrow. (a) Within ninety (90) days of the Effective Date, FORGEHOUSE and
LICENSEE shall enter into a technology escrow agreement (the “Escrow Agreement”)
with an escrow provider mutually agreed to by both parties. FORGEHOUSE agrees
to
deposit with the provider of the escrow services the source code for the
Licensed Software, as modified from time to time, and any additional
instructions, configuration requirements, and documentation necessary to allow
LICENSEE to use the Licensed Software (the “Deposit Materials”) in the event the
Deposit Materials are released to LICENSEE. FORGEHOUSE agrees to update the
Deposit Materials within sixty (60) days of each major release of the Licensed
Software relevant to the Licensed Software, and in no event less than twice
every calendar year. Such updates will be added to the existing Deposit
Materials.
12
(b) The
Escrow Agreement shall specify that, in the event FORGEHOUSE makes an assignment
of its business for the benefit of creditors, or if a receiver, trustee in
a
bankruptcy or a similar officer shall be appointed to take charge of all or
part
of its property under a bankruptcy, or if it is adjudged bankrupt, and LICENSEE
suffers a resulting interruption in the support for the Licensed Software,
and
such condition(s) are not remedied within sixty (60) days after written notice
thereof has been given to FORGEHOUSE, the escrow agent will release the Deposit
Materials to LICENSEE in order for LICENSEE to be able to continue to
manufacture, support and update the Licensed Software as if FORGEHOUSE had
continued to perform its obligations under this Agreement, but only during
the
pendency of such interruption in support. During any such period of
interruption, LICENSEE shall be obligated to pay reduced fees to FORGEHOUSE
in
an amount equal to fifty percent (50%) of the fees then in effect. Such reduced
fees are in place of and not in addition to the fees contained in the Pricing
Schedule. Once FORGEHOUSE notified LICENSEE in writing that it is able to
provide such support and begins providing such support, LICENSEE must cease
all
use of the source code and return the source code to the escrow agent.
(c) The
escrow agreement also will provide that LICENSEE’s right to obtain the source
code is subject to LICENSEE being in full compliance with the terms and
conditions of this Agreement, current on all payments owed to FORGEHOUSE. All
rights of LICENSEE to use the source code for the Licensed Software will cease
upon the end of the then current Initial Term or Renewal Term and will be
subject to the terms and conditions of this Agreement, including, but not
limited to, LICENSEE’s obligations to pay the Service Fees under this
Agreement.
(d) In
the
event of release of the Deposit Materials, (i) LICENSEE shall not obtain any
proprietary ownership in the Licensed Software or other Deposit Materials and
the Licensed Software and LICENSEE’s use shall continue to be governed by this
Agreement; (ii) all modifications to the Licensed Software made by LICENSEE
shall be owned exclusively by FORGEHOUSE and LICENSEE hereby assigns all right,
title and interest in and to such modifications to FORGEHOUSE; and (ii)
FORGEHOUSE grants Licensee a non-exclusive, non-transferable, royalty-free
license for the term of the Agreement to use and copy the Source Code solely
for
the purpose of maintaining, supporting, and enhancing the software for
LICENSEE’s internal use and in accordance with licensing provisions of this
Agreement.
(e) The
parties agree to split all fees (each party paying 50%) incurred in the
establishment and maintenance of the Escrow Agreement. Both parties agree to
make reasonable efforts to reassess the need for and term and conditions of
the
Escrow Agreement from time to time, provided that any termination or amendment
of the Escrow Agreement shall be mutually agreed to by the parties in
writing.
11.10 SecuritasVision.
For clarification purposes, the parties acknowledge and agree that LICENSEE
will
at all times maintain ownership of and all proprietary rights to the name
“SecuritasVision”, and nothing in this Agreement will alter or modify this fact.
FORGEHOUSE represents and warrants that it will not allow any other person
or
entity to use the name “SecuritasVision” at any time or in any way without
LICENSEE’S express, prior written consent, which can be withheld in LICENSEE’S
sole and absolute discretion.
13
IN
WITNESS WHEREOF, the parties have caused their authorized representatives to
make and sign this Agreement.
FORGEHOUSE
|
LICENSEE
|
||||
By:
|
/s/
Xxxx X. Xxxxxx
|
By:
|
/s/
Xxxxxxx Xxxxxxxxxx
|
||
Name:
Xxxx X. Xxxxxx
|
Name:
Xxxxxxx Xxxxxxxxxx
|
||||
Title:
Chief Operating Officer
|
Title:
Chief Operating Officer
|
||||
Date:
April 25, 2007
|
Date:
April 25, 2007
|
14
EXHIBIT
A
PRICING
OneVision®
Service (SecuritasVision version)
By
ForgeHouse
TYPES
OF SERVICE
|
SERVICE
FEES
|
Base
Service Fee
|
[***]1
|
Additional
Annual Service Fees² per access,
|
|
per
user and /or per PC and per PDA as applicable:
|
|
Officer
PC/ PDA Bundle access
|
[***]2
|
Required
with every individual client site.
|
|
(Includes
unlimited number of
|
|
Officers
and Supervisors)
|
|
Additional
PDA access:
|
[***]2
|
Additional
Officer PC only access:
|
[***]2
|
Managers
and Administrators access:
|
[***]2
|
Help
Desk License access:
|
[***]2
|
Demonstration/
training Officer
|
|
PC/
PDA Bundle access
|
[***]3
|
OPTIONAL
SERVICES
|
COST
(Travel & Expenses not incl.)
|
Data
Configuration& Consultation
|
[***]
|
Advanced
Training
|
[***]
|
Professional
Customization,
|
|
Consultation
& Integration Services
|
[***]
|
Notes:
1. |
Base
Service Fee will be waived for each month in which at least [***]
Officer PC/PDA Bundle Service Fees are
paid.
|
15
2.
Except
for the Base Service Fee mention above, FORGEHOUSE will invoice LICENSEE
annually. All invoices will include LICENSEE’S Purchase Order number and are due
and payable in full upon receipt of the invoice. Any invoice not paid within
32 days of the invoice date will be deemed late, and will accrue late
charges as of the date due. Late charges shall be at a rate of 1.5% per month,
or the maximum rate allowed under law, whichever is lower, from the date such
payment was due until the date paid. LICENSEE agrees that it shall promptly
notify FORGEHOUSE in writing of any dispute with any invoice, and that invoices
for which no such notification is received shall be deemed accepted by LICENSEE
and true and correct twenty (20) days after they are sent by FORGEHOUSE.
This price is discounted based on Securitas’ agreement to meet the Exclusivity
Requirements set forth in Exhibit B. Such discount is dependent upon Securitas
meeting these Exclusivity Requirements. If in two (2) consecutive quarters,
the
Exclusivity Requirements are not met, Securitas will have the option to pay
the
number of Service Fees needed to meet such requirements within twenty (20)
days
of the end of the second consecutive quarter when such Exclusivity Requirements
are not met, or loose its Exclusivity Rights and its right to the discounted
Service Fee. If Securitas elects to not comply with the Exclusivity
Requirements, the discounted price for all Service Fees set forth above will
be
forfeited and the price will return to its original Service Fee listed below
retroactive to the inception of the Agreement, which past due fees will be
due
and payable within 30 days .
Officer
PC/PDC Bundle access
|
[***
|
]
|
||
Additional
PDA access:
|
[***
|
]
|
||
[***
|
]
|
|||
Managers
and Administrators access:
|
[***
|
]
|
3.
Demonstration/ training PC/ PDA Bundle access
[***]
2007.
[***]
16
EXHIBIT
B
EXCLUSIVITY
A.
|
For
so long as Securitas fulfills the Exclusivity Requirements (as set
forth
in Section B below), Securitas will have the following “Exclusivity
Rights”:
|
1.
During
the Term of the Agreement, Securitas shall have the exclusive use of any
customization of the Licensed Software paid for by Securitas in the USA;
however, all such customization is owned exclusively by ForgeHouse and Securitas
has no rights in such customization other than the license rights set forth
in
the Agreement. After the Agreement expires or is terminated for any reason,
ForgeHouse can provide any such customization to any other party, including
competitors of Securitas.
2.
During
the Term of the Agreement, ForgeHouse will not provide the Service to any other
security guard company for use in the private sector. Examples of such security
guard companies are Allied Barton, Wackenhut, Guardsmark.
3.
During
the Term of the Agreement, ForgeHouse can provide the Service to Federal, State
and Local governments and to security guard companies that service those
Federal, State and Local governments; provided, however, that ForgeHouse shall
supply the Service to such security guard companies only for such accounts
(Federal, State and Local governments). Examples of such entities are US Navy,
GSA, USIS.
4.
During
the Term of this Agreement, ForgeHouse also can provide the Service to private
companies that have their own in-house security force or use an outside security
guard company. Examples of such companies are Kraft Foods, Blackstone, CBRE,
General Dynamics, Lockheed Xxxxxx.
B.
In order to maintain Exclusivity Rights, Securitas must have paid for the
following numbers of Service Fees¹
by the end of each quarter below (“Exclusivity
Requirements”):
[***]
Notes:
1.
|
Service
fees that count towards the Exclusivity requirement
include:
|
Each
active Manager’s service fee counts as 1 service fee.
Each
active Administrator service fee counts as 1 service fee.
Each
active Officer PC/ PDA Bundle service fee counts as 1 service fee.
Each
active Additional Officer PC only access counts as 1 service fee,
Each
active Additional PDA access counts 1 service
fee.
|
17
EXHIBIT
C
SUPPORT
A. Tier
1
Support.
Securitas will provide Tier 1 support at its own cost. Tier 1 support will
include the operation of a help desk 24 x 7 and any other Tier 1 support
services reasonably required by its user base.
·
|
Securitas
users will call their help desk for support and will not call ForgeHouse.
Tier 1 support will include, but not be limited to, answering user
questions and resolving issues relating to the use of the Service,
Devices, the Licensed Software, or any other hardware or software.
Issues
such as bugs or other issues that affect all Securitas’ sites, will be
reported by the help desk to ForgeHouse when necessary for Tier 2.
|
·
|
Securitas
will provide user training and training material to users at its
own cost.
ForgeHouse will provide reasonable assistance including screen shots
to
assist with Securitas’ development of user training
materials.
|
·
|
Securitas
will provide sales training and sales material at their cost.
ForgeHouse will provide reasonable assistance including screen shots
to
assist with Securitas’ development of sales training
materials.
|
B.
|
Tier
2 Support.
ForgeHouse will provide Tier 2 support for no additional charge beyond
the
payment of the Service Fees. Tier 2 support includes: providing support
to
the Securitas help desk with respect to Service outage, problems
and
errors in the Licensed Software and
bug fixes. When reporting any support issues, follow the procedures
set
forth in EXHIBIT D.
|
C.
|
Tripod
Data Systems –For Recon X PDA’s warranty and customer support
procedures
follow the procedures set forth in EXHIBIT E.
|
18
EXHIBIT
D
SecuritasVision
Customer
Service and Technical Support
Trouble
Ticket Procedures Ticket
#___________
Step
1 -
Contact
the Technical Support at xxxxxxxxx@xxxxxxxxxx.xx or (000) 000-0000 Ext. 2.
We
will provide you with a ticket number for reference. When making follow up
inquiries please include the Ticket # provided.
Step
2 – Always provide as much information as possible.
Try to
pin-point the exact problem. Make sure it is not a local problem.
When
contacting us please include:
1.
|
Contact
Information (Person we contact for
information)
|
2.
|
Company
Name: Securitas - SSSU or
SV2
|
3. |
Contact
Name:
|
4.
|
Phone
Number:
|
5.
|
E-mail
Address:
|
6.
|
Issues
with:
|
•
|
SecuritasVision
software/service
|
1.
|
Manager/
Admin Dashboard
|
2.
|
Officer’s
Dashboard
|
•
|
PDA
MORe software
|
•
|
Hardware
|
7.
|
Detail
Description of Problem: The following items should be contained in
every
bug report:
|
1.
|
The
exact sequence of steps from startup necessary to reproduce the problem.
If a bug requires a particular sequence of events, please list those.
You
are encouraged to minimize the size of your example, but this is
not
absolutely necessary. If the bug is reproducible, we'll find it either
way.
|
2.
|
The
output you got. If there is an error message, please include the
message.
|
19
EXHIBIT
E
Service
Work Order
Customer
Service and Repair Agreement
Keep
this until you receive your product back.
Your
SWO#
is
SWO
Procedure
Step
1 -
Completely read and understand this Customer Service and Repair Agreement.
If
you
have any questions, please feel free to contact the Technical Support Department
at
(000)
000-0000. Keep this document for reference to your SWO number. The SWO number
provided
can be used to reference information about your product during the repair
process.
Inquiries
can be answered by the Service
Department at (000)000-0000 or xxxxxxx@xxxxxx.xxx.
Step
2 – Completely
fill out the SWO Return Form (page 3 of this document). Attach it with the
Proof
of
Purchase (if necessary), and include it in the package with the product for
return.
Please
ensure that there is adequate protection for the product during the shipping
process.
Step
3 -
Return
the product to:
Tripod
Data Systems
SWO
#
(your SWO number goes here)
0000
XX
Xxxxxxxx Xxx
Xxxxxxxxx,
XX 00000
Step
4 – If
you
have any questions, you can contact Technical Support at:
Technical
Support
Tel:
(000)000-0000
Email:
xxxxxxx@xxxxxx.xxx
7
a.m. -
5 p.m. PST Monday - Thursday
7
a.m. –
3 p.m. PST Friday
Please
have your SWO number handy.
20
Service
Work Order
Customer
Service and Repair Agreement
Keep
this until you receive your product back.
SWO
Policy
Warranty
Repairs–
All
products returned to TDS for service are evaluated for warranty status. The
technical support technician can usually tell you the warranty status of your
product at the time that the SWO is issued. There may be cases when a Proof
of
Purchase is required. You may be requested to attach a copy of your Proof of
Purchase to the SWO Return form when you ship the product to TDS. Products
covered under warranty are repaired and returned without expectation of
consultation with the customer.
Shipping
– Warranty
products are shipped via UPS 3rd
day
delivery unless you request and pay for upgraded shipping.
Non-Warranty
Repairs – There is
a $100
minimum service charge for non-warranty data-collector repairs. A Service
Coordinator will contact you promptly with the repair estimate. A method of
payment must be established before repair work can begin. All chargeable repairs
require customer approval within 45 days of receiving notice of the estimate.
Units on which work has not been approved within 45 days of notification will
be
sent back to the user without repair and are subject to the minimum service
charge.
Shipping
–
Payment
for shipping of non-warranty products is the responsibility of the
customer.
Non-warranty
products are shipped via UPS Ground unless you request and pay for upgraded
shipping.
Upgrades
– Unless
otherwise requested,
software will be updated to the latest non-chargeable versions of operating
system and TDS software application. The update to the most current version
of
the TDS software you currently own is done free of charge.
If
you
are interested in chargeable upgrades for TDS software or hardware please
indicate this on the SWO Product Return form and a sales representative will
contact you.
Customer
Data – All recoverable
TDS software application data can be e-mailed or restored to the data collector
upon
customer request.
See the
SWO Product Return form to indicate your request. Third party software
applications and data are the responsibility of the customer.
Warranty
for Repair Work – Units repaired
by TDS are returned to the customer with a 90-day guarantee on workmanship
and
serviced parts. The 90-day period begins when the repaired unit leaves TDS.
Any
unit which exhibits recurring or persistent failures will be rebuilt or replaced
at TDS' discretion.
21
Service
Work Order Product Return Form
Fill
out and return this page with product.
SWO
#
Contact/Return
Shipping Information
Contact
Information (Person
we contact for information)
Company
Name:
_____________________________________________________________________________
Contact
Name: __________________________________
Phone
Number: ______________________________
E-mail
Address: _________________________________
Fax
Number: ________________________________
Return
Shipping Address
(Unit
will be returned to you here)
Company
Name:
_____________________________________________________________________________
Attention
To:
_______________________________________________________________________________
Street
Address:
______________________________________________________________________________
City:
____________________________________ State:
______________
Zip:
__________________________
Country:
_________________________________
Billing
Address (If
different than above)
Company
Name:
_____________________________________________________________________________
Attention
To:
_______________________________________________________________________________
Street
Address:
______________________________________________________________________________
City:
____________________________________ State: ______________ Zip:
__________________________
Country:
_________________________________
Return
Shipping (Circle One) Overnight*
2nd
Day* 3rd
Day* Ground
*
Additional charges for expedited shipping may occur.
Product
Information
Product
name/description:
__________________________________________________________________________
Current
TDS software versions: (if applicable)
____________________________________________________________
SN#:
___________________________________
Date of purchase: ____________________________
Problem
description:
_______________________________________________________________________________
_________________________________________________________________________________________________
Options:
_____I
want to learn about chargeable options that may be available.
Have TDS
Sales contact me.
_____Please
recover and save my job data if possible.
Send
data
to: ______________________________________________________________________
Note:
For
all
TDS Recon or Ranger charging and power related failures, please include the
appropriate charger and battery when returning the data collector to
TDS.
I
have
read and I understand the attached Customer Service & Repair
Agreement.
Signature:
______________________________________ Date: _____________________
22