------------------------------------------------------------------------------
1997 CALL-OFF CONTRACT
between
National Bank of Alaska (NBA)
and
General Communication, Inc. (GCI)
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THIS CONTRACT is made the 1st day of November 1996.
BETWEEN
NATIONAL BANK OF ALASKA whose registered offices are located at 000 Xxxx
Xxxxxxxx Xxxxxx Xxxx., Xxxxxxxxx, Xxxxxx 00000 (hereafter, "NBA") and GENERAL
COMMUNICATION, INC. (GCI) whose registered offices are located at 0000 Xxxxxx
Xx., Xxxxx 0000, Xxxxxxxxx, Xxxxxx 00000 (hereafter "the Contractor")
WHEREAS
By a Framework Agreement dated 9 November 1995 entered into between NBA and
the Contractor, terms were agreed to whereby the Contractor or an Associated
Company of the Contractor would provide or ensure the provision of
telecommunication services to be available to NBA and other NBA Associated
Companies in substitution for the telecommunication services which were
immediately prior to the execution of this Contract either provided from
within NBA or acquired from Third Party contractors, NBA now wishes the
Contractor to provide the Services and the Contractor is able to provide the
Services on the terms set out below in this Contract.
IT IS THEREFORE AGREED as follows:
1. DEFINITIONS
1.1 A glossary of Definitions which shall apply to the terms used in
this Contract appears as Annex A to the Framework Agreement and shall
be deemed to be incorporated in this Contract.
1.2 In the event of conflict between this Contract and the Framework
Agreement, the order of precedence shall be this Contract and the
Framework Agreement.
1.3 For the avoidance of any doubt, Services will include all
telecommunications and related services described in Schedule 1.
2. STATUS
2.1 This Contract may only be modified if such modification is in
writing and signed by a duly authorized representative of each Party.
2.2 The following documents shall together form part of and shall be
read with this Contract and shall represent the entire understanding
between the Parties in relation
GENERAL COMMUNICATION, INC. (GCI) FINAL
1997 CALL-OFF CONTRACT -2- 04/14/97
to the subject matter hereof and supersede all previous agreements
and representations made by either Party, whether oral or written.
1. The Framework Agreement
2. The Schedules:
Schedule 1 1997 Scope of Work
Schedule 2 1997 Service Levels
Schedule 3 1997 Expected Cost of Operation (CoOF) and Target
Schedule 4 Charges and Billing Information
Schedule 5 NBA and Contractor Premises
Schedule 6 Agency Letter
Schedule 7 Confidentiality Letter
Schedule 8 Long Term Contracts
Schedule 9 1997 Labor Rates
Schedule 10 Additional Terms & Conditions
Schedule 11 Out-of-Scope Projects
3. PROVISION OF SERVICES
The Contractor shall perform the Services in accordance with this Contract.
4. DURATION
The Services shall commence at 0001 hours on 1 January 1997 (Commencement
Date) and shall continue until 2400 on 31 December 1997, unless extended by
mutual agreement or subject to earlier termination.
5. INVOICES AND PAYMENT
5.1 In consideration of the provision of the Services NBA shall pay to
the Contractor the Charges as provided for in Schedule 4.
General Communication, Inc. (GCI)
Accounts Payable Department
0000 Xxxxxx Xxxxxx
Xxxxx 000
Xxxxxxxxx, Xxxxxx 00000
GENERAL COMMUNICATION, INC. (GCI) FINAL
1997 CALL-OFF CONTRACT -3- 04/14/97
Tel: 000-000-0000
Fax: 000-000-0000
Contact: Xxxxxxx X. Xxxxxxx
Director, Business Development
5.2 The Contractor shall render invoices to NBA at the intervals and in
the manner specified in Section 21 of the Framework Agreement.
6. MANAGEMENT ORGANIZATION
6.1 The NBA Partner Relations Manager shall be Xxxx Xxxx, Senior Vice
President, (000) 000-0000.
6.2 The Contractor Representative shall be Xxxxxxx X. Xxxxxxx, Director,
Business Development, (000) 000-0000.
7. NO WAIVER
7.1 Failure by either Party to exercise or enforce any right conferred
by the Contract shall not be deemed to be a waiver of any such right
nor operate so as to bar the exercise or enforcement thereof or of
any other right on any other occasion.
8. SERVICE OF NOTICE
8.1 Any notice or other document which may be given by either Party
under the Contract shall be deemed to have been duly given if left at
or sent by pre-paid recorded delivery post or facsimile transmission
(confirmed by letter sent by pre-paid recorded delivery post) to each
Party's principal or registered office as set out below as an address
to which notices, invoices and other documents may be sent:
NBA: National Bank of Alaska (NBA)
X.X. Xxx 000000
Xxxxxxxxx, Xxxxxx 00000-0000
Tel: 000-000-0000
Fax: 000-000-0000
Contact: Xxxx Xxxx
Senior Vice President
Contractor: General Communication, Inc. (GCI)
2550 Denali St.
GENERAL COMMUNICATION, INC. (GCI) FINAL
1997 CALL-OFF CONTRACT -4- 04/14/97
Suite 1000
Xxxxxxxxx, Xxxxxx 00000
Tel: 000-000-0000
Fax: 000-000-0000
Contact: Xxxxxxx X. Xxxxxxx, Director,
Business Development
8.2 Any such communication shall be deemed to have been made to the
other Party four days (4) from the date of posting (if by letter) and
if by facsimile transmission on the day of such transmission provided
the original of the communication is received by the other Party
within 4 days of the date of transmission.
9. FURTHER ASSURANCES
The Contractor and NBA shall use all reasonable endeavors respectively to
ensure that any Third Party necessary for the performance of the Services
shall do, execute and perform all such further deeds, documents,
assurances, acts and things as either of the Parties hereto may reasonably
require by notice in writing to any other party to carry the provision of
the Contract into full force and effect.
10. GOVERNING LAW
This Contract shall, to the extent that any aspect or matter fails to be
interpreted, conformed or adjudicated upon the parties themselves, be dealt
with in accordance with the laws of the United States and the State of
Alaska. Any controversy or claim arising out of or relating to this
Agreement, or breach thereof, shall be settled by arbitration in accordance
with the Commercial Arbitration Rules of the American Arbitration
Association, such arbitration to take place in Anchorage, Alaska and
judgment upon the award rendered by the Arbitrator(s) may be entered in
any Court having jurisdiction thereof.
11. INVALIDITY
If any term or provision in the Contract shall in whole or in part be
held to any extent to be illegal or unenforceable under any enactment or
rule of law, that term or provision or part shall to that extent be deemed
not to form part of the Contract and the enforceability of the remainder of
the Contract shall not be affected.
GENERAL COMMUNICATION, INC. (GCI) FINAL
1997 CALL-OFF CONTRACT -5- 04/14/97
12. ADDITIONAL TERMS AND CONDITIONS
Additional terms and conditions to the Framework Agreement terms and to
this Contract (if any) will be attached to this Contract as a separate
Schedule.
IN WITNESS WHEREOF the Parties hereto have by duly authorized
representatives set their hands the day and year first above
written.
for and on behalf of )
NATIONAL BANK OF ALASKA (NBA) )
for and on behalf of )
GENERAL COMMUNICATION, INC. (GCI) )
GENERAL COMMUNICATION, INC. (GCI) FINAL
1997 CALL-OFF CONTRACT -6- 04/14/97
SCHEDULE 1: 1997 SCOPE OF WORK
1997 SCOPE OF WORK
1.0 INTRODUCTION
1.1 GENERAL
GCI will provide the services described in this Scope of Work
document at all NBA premises shown in Schedule 5.
1.2 ASSUMPTIONS
- All on-site work performed will be handled as trouble requests,
work requests or projects- centralized network management and
other network services will be delivered pro-actively and will
not be documented as one of the above;
- Work requests or projects that are required which are estimated
to require 80 or more hours of effort will be treated as
out-of-scope- for example, a work request to move all staff
from one floor of a building to another floor or to install
personal banker printers in all branch locations would be
considered out-of-scope projects,
2.0 SCOPE OF WORK
2.1 OPERATION AND MANAGEMENT (O&M)
2.1.1 PROCUREMENT, SET-UP & INSTALLATION
- Coordinate establishment of desktop computer
configuration standards with the NBA Help Desk;
- Provide centralized Setup facility for all desktop and
server hardware; logistics support for shipment of
computer hardware to sites;
- Perform or coordinate physical installation of computer
hardware on LANs;
- Maintain relationships with key vendors and service
providers to assure product and service support and
continued knowledge of installed equipment, systems and
services.
2.1.2 NETWORK MANAGEMENT
- Monitor network devices and associated cable
plant/circuits, provide status/performance reports as
required;
GENERAL COMMUNICATION, INC. (GCI) FINAL
1997 CALL-OFF CONTRACT -7- 04/14/97
- Provide proactive management of network devices to
maintain established service levels;
- Provide configuration management of desktop and service
hardware; manage/maintain operating system integrity;
- Initiate and coordinate change management for the
following (1) desktop/server hardware and operating
systems, (2) hubs and other LAN equipment/circuits;
(3) routers, multiplexers, modems and other WAN
equipment; (4) WAN private line circuits; (5) PBX and
Key systems as applicable; (6) long distance services;
(7) video conferencing systems and services.
2.1.3 TROUBLE REQUESTS
- Provide necessary resolution/support for desktop
hardware, operating system and network connectivity
problems;
- Provide necessary resolution/support for server
hardware, operating system and network connectivity
problems;
- Respond to and resolve user telephone station equipment
and voicemail/feature service problems;
- Provide resolution of long distance calling or other
service problems;
- Provide necessary resolution/support for PBX hardware
and service problems;
2.1.4 WORK REQUESTS
- Move, add, change (MAC) of all telephone station
equipment;
- Move, add, change (MAC) voicemail/features;
- Move, add, change (MAC) of all desktop computer
equipment that is LAN connected;
- Move, add, change (MAC) business telephone lines;
- Desktop computer hardware installations not capable of
being performed by users;
2.1.5 PROJECTS
- Coordinate and perform telephone systems, LAN/WAN
systems projects involving moving facilities/workgroups
or service upgrades of an operational basis not
categorized as Major Changes;
GENERAL COMMUNICATION, INC. (GCI) FINAL
1997 CALL-OFF CONTRACT -8- 04/14/97
2.1.6 TRANSPORT SERVICES
- Provide or coordinate all long distance direct-dial,
800-service and other switched voice services;
- Provide or coordinate all circuit switched data services
for data or video service;
- Provide or coordinate all private line, frame relay or
other packet-switched long distance transport services;
- Provide or coordinate all local circuit switched voice,
data, and video services;
- Provide or coordinate all wireless services;
2.2 CHANGE MANAGEMENT
2.2.1 TACTICAL MANAGEMENT
- Implement outage notification procedures in order to
insure coordination between NBA, M&I and all other
service providers involving all planned maintenance
activity;
- Coordinate asset management systems, processes and
procedures with NBA to provide complete inventory
control of all telecommunications, server and desktop
equipment, systems, circuits and software assets;
- Develop and maintain documentation for all equipment,
system, circuit, network or software configuration,
maintenance history, layout, revision level and status;
2.2.2 STRATEGIC PLANNING
- Maintain technical expertise on all currently installed
and in-use equipment, systems, circuits, services and
advances in technology;
- Present telecommunications and desktop support plans,
designs, options and technical summaries to NBA for
review;
- Provide technical consultancy in order to strategically
meet all future telecommunications and desktop
computing business requirements;
- Continuously monitor and evaluate telecommunications
technologies relevant to NBA's business requirements;
advise NBA on adoption of new technologies;
- Create and maintain a shared planning process with M&I
and integrate the results of this planning process into
NBA's strategic telecommunications plan.
GENERAL COMMUNICATION, INC. (GCI) FINAL
1997 CALL-OFF CONTRACT -9- 04/14/97
SCHEDULE 2: 1997 SCOPE OF WORK
GENERAL COMMUNICATION, INC. (GCI) FINAL
1997 CALL-OFF CONTRACT -10- 04/14/97
I. PROBLEM/WORKFLOW MANAGEMENT
-----------------------------------------------------------------------------------------------------------
Task/Activity Immediate(1) Immediate(2) 1 Hour 4 Hour 24 Hour NBD Negotiated
Logging Response Response Response Response Response Scheduling
-----------------------------------------------------------------------------------------------------------
A. TROUBLE REQUESTS
- Desktop hardware
0800-1800 M-F X X(3)
After hours X X
- LAN Server
0800-1800 M-F X X
After hours X X(3)
- Communications Hardware
0800-1800 M-F X X
After hours X X
- Communications Circuits
0800-1800 M-F X X
After hours X X
- CBX/PBX system
0800-1800 M-F X X
After hours X X
--------------------
(1) Within five minutes of contact by customer
(2) Within five minutes of logging a request (trouble request or work request
only)
(3) May vary by location
-----------------------------------------------------------------------------------------------------------
Task/Activity Immediate(1) Immediate(2) 1 Hour 4 Hour 24 Hour NBD Negotiated
Logging Response Response Response Response Response Scheduling
-----------------------------------------------------------------------------------------------------------
- Key System
0800-1800 M-F X X
After hours X X(3)
- Phone station equipment
0800-1800 M-F X X
After hours X X(3)
- ATMs
0800-1800 M-F X X
After hours X X
-----------------------------------------------------------------------------------------------------------
B. WORK REQUESTS
- Phone station equipment
MAC
0800-1800 M-F
After hours X X
Large requests X X
- Voicemail/features X X
0800-1800 M-F
After hours X X
Large requests X X
- Desktop computer/printer X
MAC
0800-1800 M-F
After hours X X
Large requests X X
-----------------------------------------------------------------------------------------------------------
Task/Activity Immediate(1) Immediate(2) 1 Hour 4 Hour 24 Hour NBD Negotiated
Logging Response Response Response Response Response Scheduling
-----------------------------------------------------------------------------------------------------------
- Business Telephone lines X X
0800-1800 M-F
After hours X X
Large requests X X
X X
-----------------------------------------------------------------------------------------------------------
C. PROJECTS
- All projects
0800-1800 M-F X X
After hours X X
Large requests X X
-----------------------------------------------------------------------------------------------------------
II. NETWORK SERVICES
-----------------------------------------------------------------------------------------------------------
NETWORK SERVICE SERVICE LEVEL
-----------------------------------------------------------------------------------------------------------
On-line Uptime (0600-2000 AST; seven days per week) 98% availability or greater
ATM/EFT availability (only circuit and data communications 98% availability (monthly)
equipment)
Response Time (In-town) 2 seconds or less
Response Time (Out-of-town) 4 seconds or less
Backbone Service Availability 99.8% or greater
POS Service Availability 98.5% or greater
-----------------------------------------------------------------------------------------------------------
III. NETWORK SERVICE PERFORMANCE CALCULATION
for: On-line Uptime - UP
ATM/EFT Availability - ATM/EFT
Monthly Performance - MP
Annual Performance - AP
# WAN Circuits - Circuits
Ap(up) = ((525,600 * Circuits) - Outage minutes) DIVIDED BY
(525,600 * Circuits)
MP(ATM/EFT) = ((#Min. in Month) - Outage Minutes) DIVIDED BY (Min. in
Month) *100%
IV. REPORTING RESPONSIBILITY
GCI will provide a monthly Service Level report on the above Service
Levels in a consistent, agreed-upon format to the designated NBA contact
within 15 days following month-end. A presentation of Service Level
performance will be presented to NBA periodically at an Information
Services Steering Committee meeting.
SCHEDULE 3: 1997 EXPECTED COST OF OPERATIONS (CoO(E))
AND TARGET
1997 TARGET CALCULATION(4)
1997 TARGET EXPLANATION
----------- -----------
1996 ACTUAL COSTS(5) $4,995,000 Establishes the baseline for 1997 Target
calculation
CHANGES IN SCOPE
- Transition Services ($50,000) One time cost in 1996 not repeated
- ATM Maintenance(5) ($285,000) Shift responsibility to NBA
CHANGES IN VOLUME
- New Office $15,000 Lemon Creek branch annualized cost increase
- Network Management $20,000 Annualized support and includes addition of
up to 50 desktop devices
- Long Distance $93,750 Adjustment is based on 16.5% minute growth; if
actual growth is less than 15% or greater than
18%, an adjustment to this number (and the target)
will be made using the number of minutes above/below
the percentages
$0 multiplied by the current in-
- Dial Tone $45,000 state long distance rate
- Backbone Service NBA will channel all new requests for tele-communications
service for analysis and approval by GCI
CHANGES IN SERVICE $0 No changes in Service Levels approved by
LEVELS NBA
Changes in Other
1997 TARGET EXPLANATION
----------- -----------
AREAS
- Increase in Direct $10,000 Assume $500,000 in Direct Costs in 1997
Cost Margin(5)
- All LEC invoices to ($10,000)
be routed through
GCI
TOTAL $4,833,750
--------------------
(4) The target for 1997 Call-Off Contract will be established by considering
previous year's actual costs, including GCI margin but excluding any
Risk/Reward incentives or penalties, plus/minus adjustments for Scope or
volume changes and other mutually agreed to initiatives
(5) Year-end actuals will replace these costs
SCHEDULE 4: CHARGES AND BILLING INFORMATION
INVOICE SPECIMEN
Month of ____________
INVOICE SUMMARY Current YTD
Direct Costs
Field Services
Labor
Benefits
Parts/Supplies
Expenses: Meals/Travel
O/S Managed Services
Labor
Benefits
Parts/Supplies
Expenses: Meals/Travel
Margin
Sub-contractor Costs
Company
Margin
Network Services
Network Management
Long Distance
800 Service
Administrative
Wireless
Base Telephone
TDM Services
Private Line
Backbone Services
SCHEDULE 5: NBA AND CONTRACTOR PREMISES
ANCHORAGE
Dimond Xxxxxx Mall
000 X. Xxxxxx Xxxxxxxxx 000 X. Xxxxxx Xxxxxxxxx
Xxxxxxxxx, XX 00000 Suite 116
Manager: Xxxx Xxxx Xxxxxxxxx, XX 00000
(000) 000-0000 Manager: Xxx Xxxxxxx
(000) 000-0000 FAX (000) 000-0000
(000) 000-0000 FAX
Xxxxx Xxxxxx 000 X Xx. Xxx. 000
000 X. Xxxxx Xxxxxx Xxxxxxxxx, XX 00000
Xxxxxxxxx, XX 00000 Supervisor: Xxxx Xxxxxx
Manager: Xxxx Xxxxxxxx (000) 000-0000
(000) 000-0000 (000) 000-0000 FAX
(000) 000-0000 FAX
Fourth Avenue Frontier
000 X. Xxxxxx Xxxxxx 0000 X. Xxxxxxxx Xxxxxx Xxxxxxxxx
Xxxxxxxxx, XX 00000 Xxxxxxxxx, XX 00000
Manager: Xxxx Xxxxxxxxxx Supervisor: Xxxx Xxxxxxxx
(000) 000-0000 (000) 000-0000
(000) 000-0000 FAX (000) 000-0000 FAX
Huffman Main Office
0000 X. Xxxxxxx Xxxx 000 X. Xxxxxxxx Xxxxxx Xxxxxxxxx
Xxxxxxxxx, XX 00000 Xxxxxxxxx, XX 00000
Manager: Xxxx Xxxx Manager: Xxx Xxxxx
(000) 000-0000 (000) 000-0000
(000) 000-0000 FAX (000) 000-0000 FAX
Xxxxxxxxx-Xxxxxx Xxxxxxxx Xxxx
0000 Xxxx Xxxxxx Xxxxxxxxx 0000 Xxxxxxx Xxxxxxx
Xxxxxxxxx, XX 00000 Xxxxxxxxx, XX 00000
Manager: Xxxxx XxXxxxx Manager: Xxxxx Xxxxxxx
(000) 000-0000 (000) 000-0000
(000) 000-0000 FAX (000) 000-0000 FAX
Russian Xxxx Sand Lake
5700 XxXxxx Road 0000 Xxxxx Xxxx Xxxx
Xxxxxxxxx, XX 00000 Xxxxxxxxx, XX 00000
Manager: Xxxxx Xxxxxxx Manager: Xxxxx Xxx
(000) 000-0000 (000) 000-0000
(000) 000-0000 FAX (000) 000-0000 FAX
Sears Mall Xxxxxxx
000 X. Xxxxxxxx Xxxxxx Xxxxxxxxx 0000 Xxxxxxx Xxxx
Xxxxxxxxx, XX 00000 Xxxxxxxxx, XX 00000
Manager: Xxxxx Xxxxxxxx Manager: Xxx Xxxxxxx
(000) 000-0000 (000) 000-0000
(000) 000-0000 FAX (000) 000-0000 FAX
FAIRBANKS
Xxxxxxx Xxxxxxx
00 Xxxxxxx Xxxx 000 Xxxxxxxxxx Xxxxxx
Xxxxxxxxx, XX 00000 Xxxxxxxxx, XX 00000
Manager: Xxxx Xxxxxx Manager: Xxxxx Kennebec
(000) 000-0000 (000) 000-0000
(000) 000-0000 FAX (000) 000-0000 FAX
Xxxxxxx Xxxxxxx
000 Xxxxxxx Xxxx 000 Xxxxxxx Xxxx
Xxxxxxxxx, XX 00000 Xxxxxxxxx, XX 00000
Manager: Xxxxxx Xxxxxxx Manager: Xxxxx Xxxxxxxxx
(000) 000-0000 (000) 000-0000
(000) 000-0000 FAX (000) 000-0000 FAX
North Pole
000 Xxxxx Xxxxx Xxxx Xxxxx
Xxxxx Xxxx, XX 00000
Manager: Xxxxx Xxxxxxxx
(000) 000-0000
(000) 000-0000 FAX
OTHER BRANCHES
Xxxxxx Xxxxxx
0000 Xxxxxx Xxxxxx Xxxxxx Xxxxxx Xxxxxxxxxxx Xxxxxxxx
Xxxxxx, XX 00000 460 Ridgecrest
Manager: Xxx Xxxxxxxx Xxxxxx, XX 00000
(000) 000-0000 Manager: Xxxxx Xxx
(000) 000-0000 FAX (000) 000-0000
(000) 000-0000 FAX
Cordova Xxxxxxxxxx Xxxxx Xxxx
000 Xxxx Xxxxxx 0000 Xxxxx Xxxxxxx
Xxxxxxx, XX 00000 Xxxxxxx, XX 00000
Manager: Xxx Xxxxxx Manager: Xxxxxxxx Xxxxxxxx
(000) 000-0000 (000) 000-0000
(000) 000-0000 FAX (000) 000-0000 FAX
Delta Xxxxxxxxxx
Xxxx 000, Xxxxxxxxxx Xxxxxxx 000 Xxxxxx Xxxxxx
Xxxxx Xxxxxxxx, XX 00000 Xxxxxxxxxx, XX 00000
Manager: Xxxx Xxxxxx Manager: Xxxxx Xxxxxxxxx
(000) 000-0000 (000) 000-0000
(000) 000-0000 FAX (000) 000-0000 FAX
Xxxxx Xxxxx Xxxxxxx Xxxxxx
00000 Xxxxxxxxxxx Xxxxx 0000 Xxxxxxx Xxxxxxx
Xxxxx Xxxxx, XX 00000 Xxxxxx, XX 00000
Manager: Xxxx Xxxxxxxxx Manager: Xxxxxxx Xxxxxx
(000) 000-0000 (000) 000-0000
(000) 000-0000 FAX (000) 000-0000 FAX
Glennallen Homer
Mile 187.5 Xxxxx Highway 000 X. Xxxxxxx Xxxxxx
Xxxxxxxxxx, XX 00000 Xxxxx, XX 00000
Manager: Xxx Xxxxxxxx Manager: Xxxx Xxxx
(000) 000-0000 (000) 000-0000
(000) 000-0000 FAX (000) 000-0000 FAX
Juneau Kenai
000 Xxxxxx Xxxxxx 00000 Xxxxx Xxxx Xxxxxxx
Xxxxxx, XX 00000 Xxxxx, XX 00000
Manager: Xxx Xxxx Manager: Xxx Xxxxxxx
(000) 000-0000 (000) 000-0000
(000) 000-0000 FAX (000) 000-0000 FAX
Ketchikan King Salmon
000 Xxxx Xxxxxx #1 King Salmon Mall
Ketchikan, AK 99901 Alaska Peninsula Highway
Manager: Xxxx Xxxxxxx King Xxxxxx, XX 00000
(000) 000-0000 Manager: Xxxxxxx Xxxx
(000) 000-0000 FAX (000) 000-0000
(000) 000-0000 FAX
Kodiak Kotzebue
000 Xxxxxx Xxx Xxxxxx Street and Second
Kodiak, AK 99615 Xxxxxxxx, XX 00000
Manager: Xxx Xxxxxxx Manager: Xxxx Xxxxxxx
(000) 000-0000 (000) 000-0000
(000) 000-0000 FAX (000) 000-0000 FAX
Xxxx Xxxxxx Xxxxxx Xxxxxxxxxx
000 0 Xxxx Xxxxxx, Xxx. 000 Xxxxxx Xxxxxx
Xxxxx, XX 00000-0000 Xxxxxxxxxx, XX 00000
Supervisor: Xxxx Xxxxx Manager: Xxxxxxxx Xxxxxxxxx
(000) 000-0000 (000) 000-0000
(000) 000-0000 FAX (000) 000-0000 FAX
Lemon Creek Branch Nome
0000 Xxxx Xxxxxx 000 X. Xxxxx Xxxxxx
Xxxxxx, XX 00000 Xxxx, XX 00000
Manager: Xxxxxxx Xxx Xxxxx Manager: Xxxxx Xxxxxxxx
(000) 000-0000 (000) 000-0000
(000) 000-0000 (000) 000-0000 FAX
Xxxx Xxx Xxxxxx Xxxxxxxxxx
0000 Xxxx Xxx Xxxx 000 X. Xxxxxx Xxxxx
Xxxxxx, XX 00000 Xxxxxxxxxx, XX 00000
Manager: Xxxxx Xxxxxx Manager: Xxxx Xxxxxxx
(000) 000-0000 (000) 000-0000
(000) 000-0000 FAX (000) 000-0000 FAX
Seattle
Palmer Xxx Xxxxx Xxxxxx
000 Xxxxx Xxxxxx 000 Xxxxxxxxxx Xxxxxx, #0000
Xxxxxx, XX 00000 Xxxxxxx, XX 00000
Manager: Taka Tsukada Manager: Xxxx Xxxxxxx
(000) 000-0000 (000) 000-0000
(000) 000-0000 FAX (000) 000-0000 FAX
Prince of Wales
0000 Xxxxx Xxxxxxx Xxxxxxx Xxxxxxxxx
Xxxxx, XX 00000 0000 X. Xxxxxxx Xxxxxxx
Manager: Xxxx Xxxxxx Xxxxxxxxx, XX 00000
(000) 000-0000 Manager: Xxxxxx Xxxxxxxxx
(000) 000-0000 FAX (000) 000-0000
(000) 000-0000 FAX
Seward Skagway
000 Xxxxx Xxxxxx 0xx & Xxxxxxxx
Xxxxxx, XX 00000 Xxxxxxx, XX 00000
Manager: Xxxx Xxxxxx Manager: Xxxxx Xxxxx
(000) 000-0000 (000) 000-0000
(000) 000-0000 FAX (000) 000-0000 FAX
Sitka Xxxxxxx
000 Xxxxxxx Xxxxxx 0000 Xxxxxxx Xxxxxx
Xxxxx, XX 00000 Xxxxxxxxx, XX 00000
Manager: Xxxx Xxxx Manager: Xxxx Xxxxxxx-Xxxxxxx
(000) 000-0000 (000) 000-0000
(000) 000-0000 FAX (000) 000-0000 FAX
Soldotna Wasilla
00000 Xxxxxxxx Xxxxxxx 000 X. Xxxxx Xxxxxxx
Xxxxxxxx, XX 00000 Xxxxxxx, XX 00000
Manager: Xxxx Xxxxxxxx Manager: Xxxxxxx Olejniczal
(000) 000-0000 (000) 000-0000
(000) 000-0000 FAX (000) 000-0000
Valdez Wrangell
000 Xxxx Xxxxx 000 Xxxxx Xxxxxx
Xxxxxx, XX 00000 Xxxxxxxx, XX 00000
Manager: Xxxxxxxxx Xxxx Manager: Xxx Xxxxxxx
(000) 000-0000 (000) 000-0000
(000) 000-0000 FAX (000) 000-0000 FAX
OTHER LOCATIONS
Southeast Mortgage Northland Credit (3174)
0000 Xxx Xxxxx Xxxxx 0000 Xxxxxx Xxxxxx
Xxxxxx, XX 00000 Xxxxxxxxx, XX 00000
Manager: Xxxxx Xxxx Manager: Xxxx Xxxxxxx
(000) 000-0000 (000) 000-0000
(000) 000-0000 FAX (000) 000-0000 FAX
Northland Credit (3174) Northland Credit (Dial-in Email)
000 Xxx Xxxxxx Xxxxxxx, Xxxxx 0 0000 X. Xxxxx Xxxxxxx, Xxxxx 000
Xxxxxxxxx, XX 00000 Xxxxxxx, XX 00000
Manager: Xxx Xxxxxx Manager: Xxxxx Xxxxxxx
(000) 000-0000 (000) 000-0000
(000) 000-0000 FAX (000) 000-0000 FAX
Northland Credit (Dial-in Email) Northland Mortgage (Dial-in Email)
0000 Xxxxxx Xxxxxx, Xxxxx 0 0000 Xxxxxx Xxxxxx
Xxxxxx, XX 00000 Xxxxxxxxx, XX 00000
Manager: Manager: Xxx Xxxxxxxx
(000) 000-0000 (000) 000-0000
(000) 000-0000 FAX (000) 000-0000 FAX
Northland Mortgage (Dial-in Email) Northland Mortgage (Dial-in Email)
00000 Xxxxxxxx Xxxxx, #000 000 Xxxxx Xxxxxx
Xxxxx Xxxxx, XX 00000 Xxxxxxxxx, XX 00000
Manager: Xxxxx Xxxxxxx Manager: Xxx Xxxx
(000) 000-0000 (000) 000-0000
(000) 000-0000 FAX (000) 000-0000 FAX
Northland Mortgage (Dial-in Email)
000 X. Xxxxxx, Xxxxx 000 Xxxxxxxxx Mortgage (Dial-in Email)
Xxxxxx, XX 00000 000 X. Xxxxxx Xxxx, Xxxxx 000
Manager: Xxxxx Xxxxxxxxx Xxxxxxx, XX 00000
(000) 000-0000 Manager: Xxxx Xxxxx
(000) 000-0000 FAX (000) 000-0000
(000) 000-0000 FAX
Kenai Peninsula Mortgage Loans
00000 Xxxxx Xxxx Xxxxxxx
Xxxxxxxx, XX 00000-0000
Manager: Xxxxx Xxxxxx
(000) 000-0000
(000) 000-0000
SCHEDULE 6: AGENCY LETTER
1 November 1996
Xxxxxxx X. Xxxxxxx
Director, Business Development
General Communication, Inc. (GCI)
0000 Xxxxxx Xx., Xxxxx 0000
Xxxxxxxxx, Xxxxxx 00000
SUBJECT: TELECOMMUNICATIONS LETTER OF AGENCY
Dear Xxxxxxx:
National Bank of Alaska (NBA) hereby appoints GCl as its agent for the limited
purpose of ordering, implementing and maintaining telecommunications services
provided by any contractor, local exchange carrier, interexchange carrier, or
enhanced/alternate service provider as may be necessary for GCI to
manage/provide telecommunications services to NBA.
This agency relationship shall remain in effect until modified or revoked by NBA
in writing. When GCI acts as agent, GCI is responsible, on behalf of NBA, for
all such charges, including without limitation monthly charges, usage charges,
installation charges, or applicable termination charges of the providers of
telecommunications facilities, whether these charges are arranged to be billed
directly to NBA or to GCI.
Neither NBA nor GCI shall be precluded by this appointment from dealing with
carriers or providers in arranging for telecommunications services or
connections to other equipment separate from those associated with this
agreement.
Sincerely,
Xxxx Xxxxxx
Executive Vice President/CFO
National Bank of Alaska
X.X. Xxx 000000
Xxxxxxxxx, Xxxxxx 00000-0000
GD:
SCHEDULE 7: CONFIDENTIALITY LETTER
1 November 1996
Xxxx Xxxxxx
Executive Vice President/CFO
National Bank of Alaska
X.X. Xxx 000000
Xxxxxxxxx, Xxxxxx 00000-0000
SUBJECT: CONFIDENTIALITY OF INFORMATION
Dear Xxxx:
During the past year and throughout all of our contract negotiations, we have
discussed many aspects of the business and operations of our companies. Certain
information disclosed is confidential and has consistently been considered and
treated by each of us as trade secrets. I refer particularly to information
regarding customers, pricing policies, contract structure/methodology, certain
telecommunications service equipment, product/service/network development and
general business practices associated with our outsourcing business. This
information was disclosed for use solely in connection with developing and
operating a strategic business relationship between our companies consistent
with our Framework Agreement.
I am writing to confirm the understanding which we reached and documented in our
Framework Agreement that all involved employees and agents of both companies
will not disclose, use for their own benefit, or otherwise appropriate such
trade secrets or confidential information, except internally to the extent
necessary to conduct our joint business.
If I have correctly expressed our understandings, please sign and date this
letter.
General Communication, Inc. National Bank of Alaska
--------------------------------------
Xxxxxxx X. Xxxxxxx, Director Xxxx Xxxxxx
Business Development Executive Vice President/CFO
Dated: Dated:
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SCHEDULE 8: LONG TERM CONTRACTS
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CONTRACT
CONTRACT CONTRACT TERM OR
OWNER START DATE DEPRECIATION DESCRIPTION AMOUNT
-------- ---------- ------------ --------------------- ------
--------------------------------------------------------------------------------
--------------------------------------------------------------------------------
GCI 1/1/96 5 years Newbridge Multiplexer $179,645
Equipment
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SCHEDULE 9: 1997 LABOR RATES
1. STANDARD LABOR & BENEFIT RATES
1.1 DEFINITION. Standardization of labor and benefit rates has been
agreed in order to simplify invoicing and open book audit processes for
the duration of this Call-Off Contract. Five position categories have
been identified Administrative, Technician, Analyst, Engineer and
Manager. All labor billable to NBA as Direct Costs will be provided by
a GCl employee associated with one of the above categories. Each
position category will have unique labor and benefit rates.
1.2 METHODOLOGY. Labor rates were established based via an analysis of
all labor provided during a 10 month period ending October, 1996. Each
employee providing service to NBA during this period was placed into one
of the five identified position categories. Actual hourly labor rates
for each employee within a category was determined and the average
hourly rate calculated as the position category labor rate. The numbers
below reflect these rates plus an increase of 1.5% for mid-year wage
increases.
A benefit analysis was conducted to determine allocations of GCI's
allowable benefits. The position category labor rate was subsequently
considered in order to arrive at a unique benefit rate for each
position category.
Table 11.1 shows approved labor and benefit rates for 1997.
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POSITION CATEGORY LABOR RATE BENEFIT RATE
---------------------------------------------------------------
Administrative $13.55 32%
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Technician $17.20 28%
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Analyst $27.30 22%
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Engineer $29.95 21%
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Manager $45.40 16%
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SCHEDULE 10: ADDITIONAL TERMS & CONDITIONS
Pursuant to discussions between NBA and GCI during development of the 1997 Call-
Off Contract, agreement to amend Section 40, "Remedies" of the approved
Framework Agreement was reached. This section is amended as follows:
40.2 Should the Contractor fail to meet stated Service Levels either through
failure to resolve a catastrophic Service outage within 48 hours or
through failure to resolve chronic and business impacting Service
problems within 60 days, NBA may at its discretion instruct the
Contractor to bring in re-allocated NBA personnel or agreed-upon
external resources in order to resolve the outage or chronic problem.
Following resolution of the outage or chronic problem, NBA and the
Contractor will convene a post-project review to establish actual cause
of the outage or problem, revise necessary process, and recommend
changes. Should the outage or problem be judged to be due to a
Contractor deficiency, the Contractor will bear the costs associated
with the re-allocated NBA personnel or agreed-upon external resources
in accordance with the terms of this Section. Should the outage or
problem be judged to be due to some other deficiency, NBA will bear the
costs associated with the re-allocated NBA personnel or agreed-upon
external resources.
SCHEDULE 11: OUT-OF-SCOPE PROJECTS
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PROJECT TITLE ESTIMATED COST ESTIMATED START EXPLANATION
------------- -------------- --------------- ------------
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Re-locate Xxxxx xxxxxx $ 8,500 97Q2 This is a change, not a new addition
-----------------------------------------------------------------------------------------------------------
Re-location of ATM's $15,000 97Q1 These are re-locations, not additions;
significant re-location which impacts
wide area transport will increase cost
estimates
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Token Ring implementa- $26,000 96Q4 - 97Q1 Implementation of Token Ring switches
tion
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Home Banking study $ 5,000
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Disaster Recovery $50,000 97Q2 Include Anchorage operational area only
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OUT-OF-SCOPE PROJECT METHODOLOGY
1. The estimated costs shown in the above table are not committed costs.
2. Upon request for initiation by NBA, a business case/project plan will
be assembled, presented and approved by NBA prior to beginning any
actual work.
3. All project invoices will be tracked and managed throughout the life
of any project. Reporting of project financial standing will be
available upon demand.
4. Commercial terms for projects will be determined on a project-by-
project basis. Options for terms include but are not limited to: a)
cost plus, b) not-to-exceed, and c) fixed price with Risk/Reward
incentives.
5. Additional projects may be requested by NBA during 1997.
