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Exhibit 10.6
CONCENTRIC NETWORK CORPORATION
00000 X. XXXXXX XXXXXX, XXXXXXXXX, XX 00000
CONCENTRIC HOST SERVER SOLUTIONS SERVICE AGREEMENT
This Concentric Host Server Solutions Service Agreement ("Agreement") is made
and entered into on this 29th day of January, 1999 ("Effective Date"), by and
between Concentric Network Corporation, Inc., a Delaware corporation
("Concentric"), and Corio Corporation ("Customer"), a Delaware corporation with
its principal place of business at 000 Xxx Xxxx, Xxxxx 000, Xxxxxxx Xxxx, XX
00000.
The Parties hereto agree as follows:
1.0 SERVICES
Subject to the terms and conditions of this Agreement, during the term of this
Agreement, Concentric will provide to Customer the goods and services
(collectively, the "Services") as described and selected in the applicable
Co-location Order Form(s), and/or the Managed Server Order Form(s) (each an
"Order Form") attached hereto as Exhibit A.
2.0 PAYMENT AND INVOICES
2.1 Fees. Customer shall pay Concentric all fees indicated on the applicable
Order Form. These fees and charges may include a one-time set-up charge, as well
as certain monthly fees. During the term of this Agreement the fees shall be
fixed; however, should Concentric's general fees for the Services decrease
during the term, Customer's fees will be adjusted accordingly.
2.2 Payment Terms. Concentric shall invoice Customer monthly, at the end of
each month, for the fees payable under this Agreement pursuant to the applicable
Order Form, and Customer shall pay Concentric such fees no later than thirty
(30) days after the invoice date. If Concentric does not receive payment in full
for each invoice within thirty (30) days after the invoice date, Concentric may
add to Customer's account a late charge of 1.5% per month, or the maximum amount
allowed by law, whichever is less.
2.3 Taxes. All fees are in United States dollars and exclude any applicable
taxes. Customer shall pay, indemnify and hold Concentric harmless from all
sales, use, value added or other taxes of any nature, other than taxes on
Concentric's net income, including penalties and interest, and all government
permit or license fees assessed upon or with respect to any fees due under this
Agreement (except to the extent Customer provides Concentric with a valid tax
exemption certificate). If any applicable foreign law requires Customer to
withhold amounts from any payments to Concentric hereunder: (a) Customer shall
affect such withholding, remit such amounts to the appropriate taxing
authorities and promptly furnish Concentric with tax receipts evidencing the
payments of such amounts; and (b) the sum payable by Customer upon which the
deduction or withholding is based shall be increased to the extent necessary to
ensure that, after such deduction or withholding, Concentric receives and
retains, free from liability for such deduction or withholding, a net amount
equal to the amount Concentric would have received and retained in the absence
of such required deduction or withholding.
3.0 REPRESENTATIONS AND WARRANTIES
3.1 General. Each party represents and warrants that it has the right and
authority to enter into this Agreement, and that by entering into this
Agreement, it will not violate, conflict with or cause a material default under
any other contract, agreement, indenture, decree, judgment, undertaking,
conveyance, lien or encumbrance to which it is a party or by which it or any of
its property is or may become subject or bound. Each party shall, at its own
expense, make, obtain, and maintain in force at all times during the term of
this Agreement, all applicable filings, registrations, reports, licenses,
permits and authorizations necessary to perform its obligations under this
Agreement.
3.2 Compliance with Laws. Customer represents and warrants that no consent,
approval or authorization of or designation, declaration or filing with any
governmental authority is required in connection with the valid execution,
delivery and performance of this Agreement. Each party shall, at its own
expense, comply with all laws, regulations and other legal requirements that
apply to it and this Agreement, including copyright, privacy and communications
decency laws.
3.3 Acceptable Use.
(a) Customer is solely responsible for the content of any postings, data or
transmissions using the Services, or any other use of the Services by Customer
or by any person or entity Customer permits to access the Services. Customer
represents and warrants that it will: (a) not use any Concentric equipment or
services in a manner that: (i) is prohibited by any law or regulation or
Concentric policy, or to facilitate the violation of any law or regulation or
such policy; or (ii) will disrupt third parties' use or enjoyment of any
communications service or outlet; (b) not violate or tamper with the security of
any Concentric computer equipment or program; and (c) enter into an agreement
with each of its end-users sufficient to comply with the terms herein. If
Concentric has reasonable grounds to believe that Customer is utilizing the
Services for any such illegal purpose, as stated above in (a)(i), or disruptive
purpose, as stated above in (a)(ii) or (b), Concentric may suspend or terminate
Services immediately upon notice to Customer. Except for actions requiring
immediate action as required by government regulation or by law, or required to
protect Concentric's network, Concentric will make best efforts to notify
Customer in advance of actions it may take to limit Customer's or its User's
access to the network.
(b) Customer acknowledges and expressly agrees that Concentric will not be
liable to Customer or its customers for any action Concentric takes to remove or
restrict access to obscene, indecent or offensive content made available by
Customer, not for
* Certain information on this page has been omitted and filed
separately with the Commission. Confidential treatment has
been requested with respect to the omitted portions.
ServerSolutions092298 Confidential Page 1 of 5
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any action taken to restrict access to material made available in violation of
any law, regulation or rights of a third party, including but not limited to,
rights under the copyright law and prohibitions on libel, slander and invasion
of privacy.
3.4 Facilities
Concentric warrants that the data center facilities in which Customer's
server(s) reside will maintain the following features:
* Secure, scalable areas including cabinets, racks, shelves, locked cages
and suites
* Telco hardened
* Environmental controls
* Redundant heating, ventilation and air condition systems'
* Physically secure with escorted access at all times
* Fire Master 200 Fire Suppression System
* Redundant, built-in, clean, continuous power distribution units to
servers
* Redundant power: UPS and diesel generator power back-up
3.5 DISCLAIMER. THE WARRANTIES SET FORTH IN THIS SECTION 3 ARE THE ONLY
WARRANTIES MADE BY CONCENTRIC. CONCENTRIC MAKES NO OTHER WARRANTIES OF ANY KIND,
EXPRESS OR IMPLIED, WITH RESPECT TO ITS SERVICES, ANY RELATED SERVICE OR
SOFTWARE, OR THE FITNESS OF THE SPACE FOR CUSTOMER'S USE CONCENTRIC HEREBY
EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE, OR NON-INFRINGEMENT, OR IMPLIED WARRANTIES ARISING FROM A
COURSE OF DEALING OR COURSE OF PERFORMANCE. NO ORAL OR WRITTEN INFORMATION GIVEN
BY CONCENTRIC, ITS EMPLOYEES, LICENSORS OR THE LIKE WILL CREATE A. WARRANTY.
4.0 LIMITATION OF LIABILITY
EXCEPT FOR CUSTOMER'S OBLIGATIONS TO PROVIDE NON LIABILITY FOR CONCENTRIC
PURSUANT TO SECTION 3.3(b), UNDER NO CIRCUMSTANCES, INCLUDING NEGLIGENCE, WILL
(A) EITHER PARTY OR ANYONE ELSE INVOLVED IN ADMINISTERING, DISTRIBUTING OR
PROVIDING THE SERVICES, OR (B) WITH REGARD TO THIRD-PARTY SOFTWARE, THE
APPLICABLE LICENSOR, BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR
CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF OR INABILITY TO USE THE
SERVICES, OR, IF APPLICABLE, THE THIRD-PARTY SOFTWARE, INCLUDING BUT NOT LIMITED
TO LOSS OF REVENUE OR LOST PROFITS, OR DAMAGES THAT RESULT FROM MISTAKES,
OMISSIONS, INTERRUPTIONS, DELETION OF FILES OR EMAIL, ERRORS, DEFECTS, VIRUSES,
DELAYS IN OPERATION OR TRANSMISSION, FAILURE OF PERFORMANCE, THEFT, DESTRUCTION
OR UNAUTHORIZED ACCESS TO CONCENTRIC'S RECORDS, PROGRAMS OR SERVICES, EVEN IF
SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN THE EVENT OF
ANY BREACH BY CONCENTRIC OF THIS AGREEMENT, CONCENTRIC'S LIABILITY TO CUSTOMER
WILL NOT EXCEED THE AMOUNT PAID TO CONCENTRIC BY CUSTOMER DURING THE PREVIOUS
TWELVE MONTHS. IN THE EVENT OF ANY BREACH BY THE THIRD-PARTY LICENSOR OF THIS
AGREEMENT, SUCH LICENSOR'S LIABILITY TO CUSTOMER WILL NOT EXCEED THE AMOUNT PAID
FOR SUCH THIRD-PARTY SOFTWARE.
5.0 CONFIDENTIAL INFORMATION
5.1 Definition. For purposes of this Agreement "Confidential Information"
shall mean information including, without limitation, computer programs, code,
algorithms, names and expertise of employees and consultants, know-how,
formulas, processes, ideas, inventions (whether patentable or not), schematics
and other technical, business, financial and product development plans,
forecasts, strategies and information marked "Confidential", or if disclosed
verbally, is identified as confidential at the time of disclosure. In addition
to the foregoing, with respect to Third-Party Software (as defined below),
Confidential Information shall also include any source or object codes,
technical data, data output of such software, Documentation (as defined below),
or correspondence owned by the applicable Licensor. Confidential Information
excludes information that: (i) was or becomes publicly known through no fault of
the receiving party; (ii) was rightfully known or becomes rightfully known to
the receiving party without confidential or proprietary restriction from a
source other than the disclosing party; (iii) is independently developed by the
receiving party without the participation of individuals who have had access to
the Confidential Information; (iv) is approved by the disclosing party for
disclosure without restriction in a written document which is signed by a duly
authorized officer of such disclosing party; and (v) the receiving party is
legally compelled to disclose; provided, however, that prior to any such
compelled disclosure, the receiving party will (a) assert the privileged and
confidential nature of the Confidential Information against the third party
seeking disclosure and (b) cooperate fully with the disclosing party in
protecting against any such disclosure and/or obtaining a protective order
narrowing the scope of such disclosure and/or use of the Confidential
Information. In the event that such protection against disclosure is not
obtained, the receiving party will be entitled to disclose the Confidential
Information, but only as, and to the extent, necessary to legally comply with
such compelled disclosure.
5.2 Nondisclosure. Until the later of three (3) years from the Effective
Date, or the expiration of the then current term as set forth on the Order From,
each party agrees to maintain all Confidential Information in confidence to the
same extent that it protects its own similar Confidential Information, but in no
event less than reasonable care, and to use such Confidential Information only
as permitted under this Agreement; in addition, with respect to the Confidential
Information of the Third-Party Software Licensor, Customer agrees that it shall
not use or disclose such information at any time either during the Term or after
the termination of this Agreement, except as required by law. Each party agrees
to take all reasonable precautions to prevent any unauthorized disclosure or use
of Confidential Information including, without limitation disclosing
Confidential Information only to its employees: (a) with a need to know to
further permitted uses of such information: (b) who are parties to appropriate
agreements sufficient to comply with this Section 5; and (c) who are informed of
the nondisclosure/non-use obligations imposed by this Section 5; and both
parties shall take appropriate steps to implement and enforce such
non-disclosure/non-use obligations.
5.3 Terms of Agreement Confidential. Subject to Section 7.1, each of the
parties agrees not to disclose to any third party the terms of this Agreement
without the prior written consent of the other party hereto, except to advisors,
investors and others on a need-to-know basis under circumstances that reasonably
ensure the confidentiality thereof, or to the extent required by law.
5.4 Injunctive Relief. In the event of an actual or threatened breach of the
above confidentiality provisions, the nonbreaching party will have no adequate
remedy at law and will
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be entitled to immediate injunctive and other equitable relief, without bond and
without the necessity of showing actual money damages.
6.0 TERM AND TERMINATION
6.1 Term. The term of this Agreement will commence on the Effective Date and
continue for the term for five (5) years. Upon written notice thirty (30) days
or more prior to the expiration of the initial term, Customer will indicate
whether to extend the term for an additional five (5) years or such term as
Customer may request, or let the Agreement expire. Absent written notice by
either party thirty (30) days prior to the end of the initial term, this
Agreement will automatically renew for successive one (1) year terms under the
prices then in effect for the Services.
6.2 Termination. A party may terminate this Agreement upon written notice to
the other party;
(a) For any material breach of this Agreement, which the defaulting party
fails to cure within thirty (30) days following written notice by the
non-defaulting party of such breach; or
(b) Upon the other party's insolvency or liquidation as a result of which
such party ceases to do business for a continuous period of at least three (3)
months.
6.3 Effect of Termination.
(a) If Customer terminates this Agreement for its convenience prior to the
expiration of the initial term or any renewal term, Customer will be liable for
and pay Concentric the difference between the fees paid and calculated at the
discount level corresponding to the term elected by Customer and the fees paid
and calculated at the discount level earned.
(b) Customer shall comply with all applicable procedures related to
equipment removal upon termination. The obligations of Sections 3, 4, 5, 6.3 and
9 will survive any expiration or earlier termination of this Agreement. In the
event of any expiration or earlier termination of this Agreement, Customer will
(a) if applicable, immediately stop using the Third-Party Software, and in the
applicable Licensor's sole discretion, return or destroy all copies of the
Third-Party Software, Documentation (each as defined below) and data output of
such software; and (b) be obligated to pay to Concentric fees and charges
incurred prior to termination. In addition, if Customer fails to pay any
invoice(s) for forty five (45) days or more from the date of such invoice,
Customer shall be denied access to the Space (as defined below) until such time
as the invoice(s) has been paid in full. Finally, within ten (10) days after the
termination of this Agreement, if requested, Customer shall return to the
disclosing party all originals and copies of all Confidential Information which
has been fixed in any tangible medium of expression. If return of digital copies
is impractical, Customer may destroy the digital copies and send the disclosing
party written certification of such destruction.
7.0 MARKETING AND PROMOTION
7.1 Press Release. The parties may agree to cooperate to prepare and release
a joint press release regarding this Agreement, subject to the approval of each
party, which must not be unreasonably withheld or delayed.
8.0 FACILITIES
8.1 The following terms and conditions will apply only if Customer has
filled out the Co-Location Order Form:
(a) License to Occupy. For purposes of this Agreement, "Space" means the
Concentric facilities where Customer's hardware and software are stored and
operated. Concentric grants to Customer a non-exclusive license to occupy the
Space. Customer acknowledges that it has been granted only a license to occupy
the Space and that it has not been granted any real property interests in the
Space.
(b) Services. Concentric will provide Customer with the services
("Services") as specified in the Order Form (i.e., "Remote Hands").
(c) Exclusions. Services shall not include services for problems arising out
of modification, alteration or addition or attempted modification, alteration or
addition of hardware undertaken by persons other than Concentric or Concentric's
authorized representatives.
(d) Material and Changes. Customer shall comply with all applicable rules
and regulations, including equipment installation or de-installation, and
alteration of the Space. Customer shall not make any changes or material
alterations to the interior or exterior portions of the Space, including any
cabling or power supplies for its hardware. Customer agrees not to erect any
signs or devices to the exterior portion of the Space.
(e) Damage. Customer agrees to reimburse Concentric for all reasonable
repair or restoration costs associated with damage or destruction caused by
Customer's personnel, Customer's agents, Customer's suppliers/contractors, or
Customer's visitors during the term or as a consequence of Customer's removal of
its hardware or property installed in the Space.
(f) Insurance. Unless otherwise agreed, Customer shall maintain, at
Customer's expense, (i) Comprehensive General Liability Insurance in an amount
not less than one million dollars ($1,000,000) per occurrence for bodily injury
or property damage; (ii) Employer's Liability in an amount not less than one
million dollars ($1,000,000) per occurrence, (iii) Worker's Compensation in an
amount not less than that prescribed by statutory limits and (iv) Property
Insurance on an "all risk" form covering equipment and personal property owned
or leased by Customer and used or stored on Concentric's premises. Such
Comprehensive General Liability Insurance shall have an additional insured
endorsement naming Concentric Network Corporation, and shall be primary and
non-contributing with any insurance policies carried by Concentric. Customer
shall also maintain insurance covering the equipment or property owned or leased
by Customer against loss or physical damage. If so requested, Customer will
provide CNC written evidence of insurance coverage consistent with the
requirements of this subsection.
(g) Customer Duties. Customer shall document and promptly report all errors
or malfunctions of the hardware to Concentric. Concentric shall take all steps
necessary to carry out procedures for the rectification of errors or
malfunctions within a reasonable time. Customer shall maintain a current backup
copy of all programs and data. Customer shall properly train its personnel in
the use of the hardware.
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(h) Third-Party Software. For purposes of this Agreement, "Third-Party
Software" means those products indicated as such on the Order Form. If Customer
purchases any Third-Party Software, Customer hereby agrees to be bound by the
following terms and conditions, and further agrees to enter into all applicable
agreements, if any, which such third-party requires of Concentric:
i. Customer is granted a non-exclusive, nontransferable right to install
and use the Third-Party Software in object code form only, accompanying
documentation ("Documentation"), and data output of such software solely for
Customer's internal use. Such license is not transferable or assignable by
Customer, in whole or in part, whether voluntarily or by merger, consolidation
or sale, or otherwise by operation of law. Customer may make one backup copy of
the Third-Party Software for archival purposes only.
ii. Title to the Third-Party Software shall be retained by the applicable
Licensor of such software. No right, title, or interest in the Third-Party
Software or Documentation is granted or conveyed to Customer by implication or
otherwise.
iii. Customer acknowledges that the applicable Licensor can only control such
Licensor's servers and therefore such Licensor cannot guarantee delivery of all
data output requested by Customer in any given time period.
iv. Except for any backup archival copies permitted herein, Customer may
not, and shall not allow others to, copy, modify, translate, disassemble,
decompile, reverse engineer or create derivative works of the Third-Party
Software, Documentation or data output of such software.
v. Customer shall not disclose the results of any, benchmark tests of the
Third-Party Software or data output of such software to any third party; provide
third parties access to the Third-Party Software, Documentation or data output;
sublicense, rent, lease, barter, sell, or otherwise distribute the Third-Party
Software, Documentation or any data output; or use any technical information in
any way related to or acquired by use of the Third-Party Software for the
prospective economic advantage of any third-party. Notwithstanding the
foregoing, Customer may publish and disseminate summaries of the data output
performed and transmitted by the Third-Party Software provided that Customer
attributes the applicable Licensor as the source of the data output or
information on which such summaries are based.
vi. CUSTOMER HEREBY ACCEPTS THE SOFTWARE AND DATA "AS IS" WITH NO EXPRESS OR
IMPLIED WARRANTIES OR CONDITIONS OF ANY KIND, INCLUDING, WITHOUT LIMITATION,
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THE
APPLICABLE LICENSOR NEITHER ASSUMES, NOR AUTHORIZES ANY OTHER PERSON TO ASSUME
FOR IT, ANY OTHER LIABILITY IN CONNECTION WITH THE SOFTWARE, DATA OR ANY OTHER
INFORMATION, INCLUDING, WITHOUT LIMITATION, LIABILITY ARISING OUT OF THE
DELIVERY, INSTALLATION, SUPPORT OR USE OF THE SOFTWARE, INFORMATION OR DATA.
SUCH LICENSOR DOES NOT WARRANT THE RESULTS OF ANY PROGRAM OR SERVICE OR THAT ANY
ERRORS IN THE SOFTWARE WILL BE CORRECTED, OR THAT THE SOFTWARE WILL MEET
CUSTOMER'S REQUIREMENTS OR EXPECTATIONS. SUCH LICENSOR CANNOT GUARANTEE AND DOES
NOT WARRANT THE ACCURACY OF THE DATA DELIVERED TO CUSTOMER OR THAT DATA IS
TRANSMITTED TO CUSTOMER WITHOUT INTERRUPTION OR DELAY. Customer asserts and
acknowledges that prior to execution of this Agreement, Customer had sufficient
opportunity to evaluate the Third-Party Software, Documentation, and data output
delivery of such software to become familiar with their performance and
operation.
8.2 The following terms and conditions will apply only if Customer has
filled out the Managed Server Order Form:
(a) Services, Concentric will provide Customer with the services as
specified in the Order Form.
(b) Service Level Agreement. Concentric agrees that its Managed Server
downtime will not exceed 4.33 minutes per day, or 30.3 minutes per week, or 130
minutes per month. If in any calendar month. Customer's server is down for more
than 130 minutes (exclusive of (i) scheduled maintenance windows and (ii)
customer enabled faults), Concentric will credit to Customer's account
twenty-five percent (25%) of such month's Managed Server fee, as set forth in
the Order Form.
8.3 Regulations. Customer shall comply with all applicable operational rules
and regulations, while on Concentric's premises and while under Concentric
escort. Concentric may, in its sole discretion, limit Customer's access to a
reasonable number of authorized Customer employees or designees. Customer shall
not interfere with any other customers of Concentric, or such other customers'
use of Concentric's facilities.
8.4 Assumption of Risk. Customer hereby assumes any and all risks associated
with Customer, its agents (including contractors and sub-contractors) or
employees' use of the Space and shall indemnify, defend and hold harmless
Concentric from any and all claims, liabilities, judgments, causes of action,
damages, costs, and expenses (including reasonable attorneys' and experts'
fees), caused by or arising in connection with such use.
9.0 GENERAL PROVISIONS
9.1 Assignment. This Agreement will be binding upon, and inure to the
benefit of, the parties hereto and their respective successors and assigns.
Notwithstanding the above, neither party may assign its rights or obligations
under this Agreement without the prior written consent of the other party. Any
assignment in violation of this Section shall be null and void. Notwithstanding
the above, either party, without approval from the other party, may reassign
this Agreement through merger or acquisition where a third party acquires a
majority interest in the assets of such party.
9.2 Independent Contractors. The parties will have the status of independent
contractors, and nothing in this Agreement should be deemed to place the parties
in the relationship of employer-employee, principal-agent, or partners or in a
joint venture.
9.3 Waiver. The failure of either party to enforce at any time any of the
provisions of this Agreement, or the failure to require at any time performance
by the other party of any of the provisions of this Agreement, should in no way
be construed to be a present or future waiver of such provisions, nor in any way
affect the right of either party to enforce each and every such provision
thereafter. The express waiver by either party of any provision, condition or
requirement of this Agreement will not constitute a waiver of any future
obligation to comply with such provision, condition or requirement.
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9.4 Severability. If any provision of this Agreement is held by a court of
competent jurisdiction to be invalid, illegal, or unenforceable under present or
future laws, such provision will be struck from the Agreement and the remaining
provisions of this Agreement shall remain in full force and effect.
9.5 Indemnity.
(a) Customer shall indemnify, defend and hold harmless Concentric, and/or,
if applicable, the Licensor of the Third-Party Software, from any and all
damages, liabilities, costs and expenses (including but not limited to
reasonable attorneys' fees) incurred (a) by Concentric as a result of any
threatened or actual suit against Concentric arising out of or in connection
with information or content provided, accessed or made available by Customer on
Concentric's network; and (b) by the applicable Third-Party Software Licensor as
a result of any threatened or actual suit against such Licensor arising from
Customer's use, summarization, or dissemination of any data output of such
software, including, without limitation, trade libel and slander.
(b) Each of Concentric and Customer shall indemnify, defend and hold
harmless the other, from any and all damages, liabilities, costs and expenses
(including but not limited to reasonable attorneys' fees) incurred by the other
party's gross negligence or deliberate wrongdoing in performance under this
Agreement.
9.6 Force Majeure. Either party will be excused from any delay or failure to
perform any obligation under this Agreement if such failure is caused by the
occurrence of any event beyond the reasonable control of such party, including
but not limited to, acts of God, earthquake, labor disputes and strikes, riots
or war. The obligations and rights of the party so excused shall be extended on
a day-to-day basis for the period of time equal to that of the underlying cause
of the delay.
9.7 Governing Law. This Agreement will be deemed to have been made in the
State of California, and the provisions and conditions of this Agreement will be
governed by and interpreted in accordance with the laws of the State of
California, without regard to conflict of laws principles thereof.
9.8 Arbitration. Any dispute or claim arising out of or in connection with
this Agreement or the performance, breach or termination thereof, will be
finally settled by binding arbitration in San Jose, California under the Rules
of Arbitration of the American Arbitration Association by an arbitrator
appointed in accordance with those rules. Judgment on the award rendered by the
arbitrators may be entered in any court having jurisdiction thereof.
Notwithstanding the foregoing, either party may apply to any court of competent
jurisdiction for equitable relief without breach of this arbitration provision.
9.9 Entire Agreement. This Agreement sets forth the entire agreement and
understanding of the parties with respect to the subject matter hereof, and
supersedes all prior agreements and understandings between the parties, whether
written or oral with respect to the subject matter hereof. No modification of
this Agreement shall be binding upon the parties hereto unless evidenced in
writing duly signed by authorized representatives of the respective parties
hereto.
9.10 Notices. Any required notices hereunder shall be given in writing via
electronic mail and by certified mail or overnight express delivery service
(such as DHL) at the address of each party above or as indicated on the
applicable Order Form, or to such other address as either party may from time to
time substitute by written notice. Notice shall be deemed served when delivered
or, if delivery is not accomplished by reason of some fault of the addressee,
when tendered.
Customer and Concentric's authorized representatives have read the foregoing and
all documents incorporated therein and agree and accept such terms.
CUSTOMER REPRESENTATIVE CONCENTRIC NETWORK CORPORATION
(Corio Corporation)
By: /s/ Signature Illegible By: /s/ Signature Illegible
(Authorized Signature) (Authorized Signature)
Print Name: Xxxxxxxx Xxx Print Name: X.X. Xxxxxxxxx
------------------- -------------------------
Title: CEO Title: Sr. V.P.
----------------------- -----------------------------
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Exhibit A - Products and Services Quotation
Server Co-location
Enterprise 5 year
Issue Date: 1/27/99
Expiration Date: 2/27/99
Customer Information
Corio VAR Torry Da La Xxxx Quota ID:
Source Email
Voice URL
Xxxxx Xxxxx Fax Voice
Fax
Site Information
Site Location
NPA/NXX
One Time Set Up Fees List Price Qty Subtotal Discount Total
Installation
------------
Co-location Server Setup [*] [*] [*] [*] [*]
Options Setup
-------------
Aquas Bazaar 2.0 [*]
Balanced Server - Setup [*]
Dally System Back-up [*] [*]
Monthly Recurring Fees List Price Qty Subtotal Discount Total
Monthly Fees
------------
500Kbps Bandwidth [*] [*] [*] [*] [*]
Burstable Service* 500Kbps - 10Mbps [*]
Rack space [*] [*] [*] [*] [*]
Options
-------
Keynote 10 City [*]
Keynote 25 City [*]
Balanced Server - Local [*]
Balanced Server - Global [*]
[*]
Other Fees List Price Discount Net Price
Remote Hands
------------
Service Xxxxx 0000 [*]
Service Xxxxx 0000 [*]
Service Level 3000 [*]
[*] [*]
Add 1.5 hours/month [*] [*]
Add 1.10 hours/month [*] [*]
Add 1.15 hours/month [*] [*]
These discounts shall apply to the Burstable pricing.
Order Volume Discount Applied
<$160k/month [*]
$161K/month - $750K/month [*]
$751K/month - $1.5M/month [*]
>$1.5M/month [*]
Signature: /s/ Signature Illegible
Date: 1-29-99
[*] Certain information on this page has been omitted and filed separately with
the Commission. Confidential treatment has been requested with respect to
the omitted portions.
