EXHIBIT 10.42
FIRST AMENDMENT TO THE
CALL CENTER SERVICES AGREEMENT BETWEEN
UNITED PARCEL SERVICES OASIS SUPPLY CORPORATION ("UPS") AND RMH
TELESERVICES, INC.
COME NOW United Parcel Services OASIS Supply Corporation ("UPS") and RMH
Teleservices, Incorporated ("RMH"), and in consideration of the mutual
provisions contained herein and other good and valuable consideration, the
receipt and sufficiency of which are hereby acknowledged, hereby agree to amend
the Call Center Services Agreement, as follows:
This Amendment is entered into effective October 22, 2001.
1. Schedule C, Section 1 RMH PRICING of the Agreement is amended by adding the
following:
1.2 Outbound Customer Service Survey Program
1.2.1 RMH shall be compensated as follows:
[REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT] per System Hour
("Base Rate")
[REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT] Program set up
fees
[REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT] per hour will
apply for any changes to the program requiring new programming.
These charges will be approved in writing by UPS prior to any
programming changes.
2. Except as otherwise expressly set forth herein, the terms and conditions
contained in the Agreement are unchanged.
3. This Amendment, together with the Agreement (together the "Agreement"),
constitutes the entire Agreement between the Parties with respect to the
subject matter hereof and all prior agreements and representations of the
Parties related to these matters, whether written or oral, are merged
herein and shall be of no further force or effect. This Agreement cannot be
changed or modified except in writing signed by both Parties.
IN WITNESS WHEREOF, RMH and UPS have caused this Amendment to be signed and
delivered by their duly authorized officers, as of the date first written above.
United Parcel Services OASIS Supply RMH Teleservices, Inc.
Corporation ("UPS")
By: /s/ ▇▇▇▇▇ ▇. ▇▇▇▇▇▇ By: /s/ ▇▇▇▇ ▇. ▇▇▇▇▇▇▇
----------------------------- --------------------------
Name: ▇▇▇▇▇ ▇. ▇▇▇▇▇▇ Name: ▇▇▇▇ ▇. ▇▇▇▇▇▇▇
------------------------- ------------------------
Title: Vendor Relation Manager Title: EVP Sales & Marketing
------------------------- -----------------------
1
