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EXHIBIT 10.13
MASTER SERVICES AGREEMENT
This AGREEMENT is made this day of between GST - TELECOM CALIFORNIA Inc.
(GST - TELECOM CALIFORNIA) and the undersigned person.
WHEREAS, GST - TELECOM CALIFORNIA provides telecommunications services which
Customer desires to purchase as set forth herein.
Now therefore it is agreed as follows:
1. TARIFFS - GST - TELECOM CALIFORNIA Tariff No 1 (governing interstate
Services) on file with the Federal Communications Commission, and Tariff
Decision No. 00-00-000 (governing intrastate services) on file with the
California Public Utility are hereby incorporated into this Agreement by this
reference. Any conflict between the terms and conditions detailed in this
Agreement and those detailed in the appropriate tariff shall be resolved in
favor of the tariff.
2. SERVICES - during the term of this Agreement. GST -TELECOM CALIFORNIA will
provide Customer with the specific services as identified on the service
order(s) attached hereto and made a part hereof. GST - TELECOM CALIFORNIA shall
provide customer with capacity on a "take or pay basis, i.e. regardless of use
by customer.
3. TERM - the term of this Agreement shall begin as of the date first set forth
above end shall terminate upon the termination of the latest Service Order
issued under the Agreement. However, GST - TELECOM CALIFORNIA may terminate this
agreement or suspend services hereunder at any time upon: (a) any failure of
Customer to pay any amounts as provided in this Agreement, (b) any breach by
Customer of any material provision of this Agreement or any law, rule, or
regulation governing the services provided hereunder, (c) any insolvency.
bankruptcy, assignment for the benefit of creditors. appointment of trustee or
receiver of similar event with respect to Customer; (d) any governmental
prohibition or required alteration of the services to be provided hereunder. Any
termination shall not relieve Customer of obligation to pay any charges incurred
hereunder prior to such termination.
4. CUSTOMER CANCELLATION - If Customer cancels the service before the term of
the Agreement is complete, and for reasons other than non-performance or
Customer's lack of appropriation of funds for services by the appropriate state
authority noted in attached Service Order(s), then Customer is responsible for
maximum termination charges up to the remaining balance of the contract.
5. PAYMENTS - During the term, Customer shall pay GST -TELECOM CALIFORNIA for
the services as set forth In the attached Service Order(s). GST - TELECOM
CALIFORNIA shall not increase such amounts for payments during any given Service
Order period for those services included in that particular Service Order. but
thereafter GST - TELECOM CALIFORNIA may Increase such amounts upon 30 day's
prior written notice. All taxes, fees, and governmental charges Imposed on the
service provided hereunder shall be paid by Customer in addition to any other
amounts owing. Normal service charges shall be invoiced monthly in advance. All
amounts owed by Customer hereunder shall be paid within 30 days of invoice date.
GST - TELECOM CALIFORNIA reserves the right to charge interest on all
outstanding balances over 30 days at 1.5% per month.
6. SERVICE CALL CHARGES - GST - TELECOM CALIFORNIA may change Customer for
service calls (except as necessitated by a failure of GST TELECOM CALIFORNIA) at
the rates generally charged by GST -TELECOM CALIFORNIA to its customers. If
requested by Customer. GST - TELECOM CALIFORNIA will provide up to two (2)
flours per service agreement of free consultation and on site troubleshooting
service to Customers subscribing to service at, speeds. between 1.544 Mbps and
46 Mbps end up to four (4) hours of free consultation and on site
troubleshooting services to Customers subscribing to service at speeds at or
greater than 45 Mbps. Additional consultation services are available at GST -
TELECOM CALIFORNIA'S prevailing rates.
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Certain portions of this document in the price information in service orders
have been omitted and filed separately with the Securities and Exchange
Commission based on a request for confidential treatment with respect to the
omitted portions.
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7. EQUIPMENT CHANGES - GST - TELECOM CALIFORNIA may substitute, change, or
rearrange any equipment, facility or system used in providing Services at any
time and from time to time, but shall not thereby alter the technical parameters
of the service provided hereunder.
8. WRITTEN CONSENT FOR EQUIPMENT CHANGES - Customer shall not cause or allow any
facility or equipment of GST - TELECOM CALIFORNIA'S to be rearranged. moved.
disconnected. or repaired without GST - TELECOM CALIFORNIA's prior written
consent. Customer shell not create or allow any liens or other encumbrances to
be placed on any GST - TELECOM CALIFORNIA equipment, facility, or system arising
from any act, transaction or circumstances relating to Customer.
9. SERVICE RELOCATION - If Customer elects to relocate or otherwise change the
place of services alter commencement of the installation of facilities, Customer
shall pay any additional installation charges for both the original and new
location.
10. SERVICE INTERRUPTION - GST - TELECOM CALIFORNIA will grant credit allowance
for service Interruption calculated and credited in 15-minute increments. A
service interruption will be deemed to have occurred only if service becomes
unusable to Customer as a result of failure of GST - TELECOM CALIFORNIA's
facility, equipment or personnel used to provide the service in question, and
only where the interruption is not the result of: (I) the negligent or
intentional acts of Customer or its agents; (II) the failure or malfunction of
non GST - TELECOM CALIFORNIA equipment or systems; (III) a service interruption
caused by service maintenance, alteration or implementation requested by the
Customer. Such credits will be granted only if: (a) Customer affords GST -
TELECOM CALIFORNIA full and free access to Customer's premises to make
appropriate repairs, maintenance, testing, etc.; and (b) Customer does not
continue to use the service on an impaired basis. The foregoing states
Customer's sole remedy for service interruption under the Agreement and in no
event shall GST- TELECOM CALIFORNIA be liable for any direct, indirect,
incidental, consequential punitive or special damages to Customer as result of
any GST - TELECOM CALIFORNIA service, equipment, facilities, person or system
provided or utilized under this agreement.
11. WARRANTY - Other than as expressed in this agreement, there are no
warranties, representations or agreements, expressed or implied either in fact
or by operation of law, statutory or otherwise, including warranties of
merchantibility of fitness for a particular purpose, except those expressly set
forth herein.
12. ACCESS - Customer shall allow GST - TELECOM CALIFORNIA continuous access and
right-of-way to Customer's premises to the extent reasonably determined by GST -
TELECOM CALIFORNIA to be appropriate to the provision and maintenance of
services, equipment, facilities and Systems hereunder. Customer shall furnish
GST -TELECOM CALIFORNIA, at no charge, such equipment space and electrical power
as is reasonably determined by GST - TELECOM CALIFORNIA to be required and
suitable to render services hereunder.
13. EQUIPMENT DAMAGE - Customer shall be liable for any damage to GST - TELECOM
CALIFORNIA equipment, facility, and system which is caused by: (a) negligent or
willful acts or omissions of Customer, or (b) malfunction or failure of any
equipment or facility provided by Customer or its agents, employees or
suppliers.
14. ASSIGNMENT - Neither party may assign this Agreement without the written
consent of the other party, except that GST - TELECOM CALIFORNIA or Customer may
assign its rights and/or obligations hereunder; (a) to any subsidiary, parent
company or affiliate of GST - TELECOM CALIFORNIA or Customer, (b) pursuant to
any sale or transfer of substantially all the business of GST - PACIFIC
LIGHTWAVE or Customer, (c) pursuant to any financing, merger or reorganization
of GST - TELECOM CALIFORNIA or Customer.
15. LICENSE - No licenses, express or implied, is granted by GST - TELECOM
CALIFORNIA pursuant to this Agreement.
16. STATE GOVERNANCE - This Agreement shall be governed by the state of
California.
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17. PROPRIETARY INFORMATION - Each party agrees to maintain in strict confidence
all plans. designs, drawings, trade secrets, and other proprietary information
of other party which is disclosed pursuant to this Agreement.
18. MULTIPLE CUSTOMERS - If this Agreement is entered into by more than one
Customer, each is jointly, and severally liable for all agreements. convenants,
and obligations herein.
CUSTOMER RESPONSIBILITIES
19. DISCONNECTION OF EXISTING SERVICE - If appropriate, Customer must arrange
the disconnection of this existing access service. The requested date of
disconnection will be determined by the new service Installation date. Customer
will receive a firm order commitment date from GST - TELECOM CALIFORNIA. It is
recommended that the disconnection date be scheduled 3 days or more after the
firm order commitment date.
20. LONG DISTANCE PORTION - As a provider of special access service, GST -
TELECOM CALIFORNIA will meet its obligation to provide Customer with the
requested service when it is requested, GST - TELECOM CALIFORNIA will coordinate
service with the long distance provider. However, Customer is responsible for
notifying the long distance carrier of its intention to obtain service from GST
-TELECOM CALIFORNIA and placing any required orders with them. If requested, GST
- TELECOM CALIFORNIA will coordinate the service for the Customer for a charge
which will be billed to Customer at GST - TELECOM CALIFORNIA's prevailing rate.
21. TELEPHONE EQUIPMENT PREP - To ensure a timely and error-free installation,
GST - TELECOM CALIFORNIA will perform a site survey to visually inspect the
physical location where GST - TELECOM CALIFORNIA will interconnect with
Customer's phone equipment. If this is a co-location and GST - TELECOM
CALIFORNIA places equipment at Customer's premise, GST - TELECOM CALIFORNIA will
locate it where customer requires it. GST- TELECOM CALIFORNIA is responsible at
Customers sole expense for wiring to a mutually agreed Network interface. If GST
- TELECOM CALIFORNIA already has a presence in Customer's building, GST -
TELECOM CALIFORNIA will cable to the Network interface Customer designates. GST
-TELECOM CALIFORNIA will coordinate and acquire any necessary conduit runs in
support of this application. Customer will provide necessary technical
information such as signaling, levels, and any special conditions.
22. CREDIT POLICY - GST - TELECOM CALIFORNIA may conduct a credit verification
of a new Customer. If GST -TELECOM CALIFORNIA is unable to obtain the necessary
information through normal channels, GST - TELECOM CALIFORNIA may request a
financial statement or a service deposit from Customer prior to processing the
order. If Customer's credit history is listed under a parent or other company
name, please specify: _____________. Customer must provide acceptable credit
Information to GST -TELECOM CALIFORNIA or a deposit may be required.
23. INSTALLATION DAY - GST - TELECOM CALIFORNIA terminal tests the quality of
every service before it is accepted. On installation day, a Customer technician
responsible for telephone equipment and/or transmission links must be available.
The Customer's technician should notify GST - TELECOM CALIFORNIA upon arrival
and remain at the location until necessary hook-ups and test calls are
completed. A Customer representative must verity completion of this work.
24. BILLING - GST - TELECOM CALIFORNIA generates invoices every month that
reflect the charge for service in advance. All invoices are issued on or about
the first day of the month. The first invoice shows the monthly charges
pro-rated for the first month of service. The pro-rated invoice is sent
approximately one week from activation date. It will also show the applicable
installation charge(s) and fees. If Customer cancels order prior to
installation, there will be an administrative charge reflecting the costs
already incurred by GST - TELECOM CALIFORNIA to process Customer's order. Other
charges may include a physical move charge which is applicable when either the
origination or termination end of the circuit is moved. This change applies only
to the relocated end.
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25. ENTIRE AGREEMENT - This agreement together with the attached Service Order,
all public tariffs incorporated hereunto by reference sets forth the full
agreement of the parties with respect to the subject matter hereof, and
supersedes any prior agreement or understanding. If any provision hereof is held
by a Court to be invalid, void, or unenforceable, the remainder of this
Agreement shall nevertheless remain unimpaired and in effect. To the extent of a
conflict between any provision of this agreement and the attached Service Order,
the provision of this Agreement shall control.
/s/ Xxxxxx Xxxxxxxx/VP
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Customer Signature/Title
CRL Network Services
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Company Name
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GST - TELECOM CALIFORNIA Signature/Title
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Date
COMPLETE THE FOLLOWING ONLY IF CUSTOMER OWNS OR CONTROLS THE BUILDING IN WHICH
SERVICE IS TO BE PROVIDED:
__________________________________ represents that it is the owner of the
building described as _________________, and hereby grants Greenstar
Telecommunications a license to reasonably use these premises for the
installation, operation, removal, repair end maintenance of the facilities
required to serve _________________ and other tenants according to this
Agreement. GST - TELECOM CALIFORNIA shall have the right to (1) install grid
work for cable attachment; (2) use openings passing through the building zone or
horizontally above the ceilings and hallways where space is available; (3) bore
through the floors of the building in the vertical riser spaces, electrical or
phone closets to install, operate, maintain, remove, replace, and repair wires,
cable, conduit, waveguides and related equipment and material inside the riser
spaces. In and through the building through the telephone cable entrance; (4)
access the cable vault and those cables, conduits or openings exiting the
building to the street or alley vault.; (5) take whatever reasonable actions are
necessary to maintain continuity of services to ________________
____________________ also agrees to assist GST - TELECOM CALIFORNIA in the
location of riser space and obtaining consent from other tenants, if necessary.
The parties hereby agree to be bound by this additional term.
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Customer Signature/Title
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Company Name
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GST - TELECOM CALIFORNIA Signature/Title
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Date
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[GST TELECOM LOGO] FiberLinx Private Line Service Order
Order Date Desired Due Date Facility type Order Tracking # Work Order # Circuit Type
Existing GST Fiber (DS-3)
(Type 1)
CUSTOMER INFORMATION
Company Name
CRL Network Services
-------------------------------------------------------------
Street Number Direction Building Name
1
-------------------------------------------------------------
Street Name Room Floor
Xxxxxxx
-------------------------------------------------------------
Xxxx Xxxxx Xxx
Xxx Xxxxxxxxx XX 00000
-------------------------------------------------------------
Grantor Title
-------------------------------------------------------------
Telephone Fax
-------------------------------------------------------------
E-mail Address Alternate Contact
-------------------------------------------------------------
Type of Customer
End User
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-------------------------------------------------------------
BILLING INFORMATION
Xxxx To
CRL Network Services
------------------------------------------------------------------
Address Building Name
0 Xxxxxx Xxxxxx
------------------------------------------------------------------
Address Room Floor
------------------------------------------------------------------
City State Zip
Xxx Xxxxxxxxx XX 00000
------------------------------------------------------------------
Billing Contact Title
------------------------------------------------------------------
Telephone Fax
------------------------------------------------------------------
Lead Sources
[ ] ACM [ ] Inside Sales
------------------------------------------------------------------
Main Billing Telephone # Deposit Amount (if received):
------------------------------------------------------------------
Type of Circuit Intrastate
----------------
------------------------------------------------------------------
GST CHARGES MRC NRC
DESCRIPTION PRICE QTY TOTAL PRICE QTY TOTAL
--------------------------------------------- ------------------------------- -------------------------------
FiberLinx 45 (DS-3) $[**] 1 $[**] $ -- 1 $ --
--------------------------------------------- ------------------------------- -------------------------------
$ $
--------------------------------------------- ------------------------------- -------------------------------
$ -- $ --
--------------------------------------------- ------------------------------- -------------------------------
$ -- $ --
--------------------------------------------- ------------------------------- -------------------------------
$ -- $ --
--------------------------------------------- ------------------------------- -------------------------------
Options
---------------------------------------------
TOTAL CHARGES $ [**] $
LOCATION SUMMARY
Service for:
COMPANY NAME CITY XXXXX
Xxxxxxxx 0 XXX Xxx Xxxxxxxxx XX 000 XXXXXXXXXX, XXXXX X0
Xxxxxxxx 0 XXX Xxx Xxxxxxx XX 000 X. XXXXX, XXXXX 0000
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By signing below, you, the customer, understand and agree that the services
listed above will be provided by GST pursuant to the rates, terms and
conditions in GST's applicable tariffs/price lists on file with the FCC or
state commission, as may be amended from time to time. The provisions of the
applicable tariffs/price lists, including limitations on GST's liabilities,
shall exclusively govern your and GST's obligations and liabilities with
respect to the service and options you have selected. Any terms or applicable
tariffs/price lists shall have no binding effect. Consistent with GST's
applicable tariffs/price lists, charges may apply if you cancel, modify or
defer an order.
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*For customers ordering services for which no tariff or price list applies:
the GST Master Service Agreement (MSA) governs the terms and conditions under
which GST provides the services you have selected. This Service Order will not
become effective unless and until you have signed the MSA.
5 Years XXXXXX XXXXXXXX
-------------------------------------- ----------------------- ----------------------------
GST General Sales Manager's Signature Contract Term - Years Customer Signature
Xxxxxx Xxxxxxxx
-------------------------------------- ----------------------- ----------------------------
Printed Name Signature Date for MSA Printed Name
VP 8/31/98
-------------------------------------- ----------------------------
Title & Date Title & Date
-------------------------------------- -----------------------
Account Executive Telephone
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[**] Pursuant to a request for confidential treatment, price information in
this document has been omitted and separately filed with the Securities
and Exchange Commission.
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[GST TELECOM LOGO] FiberLinx Private Line Service Order
Order Date Desired Due Date Facility type Order Tracking # Work Order # Circuit Type
Existing GST Fiber (DS-3)
(Type 1)
CUSTOMER INFORMATION
Company Name
CRL Network Services
-------------------------------------------------------------
Street Number Direction Building Name
0 Xxxxxxx Xxxxxx
-------------------------------------------------------------
Street Name Room Floor
Xxxxxxx
-------------------------------------------------------------
Xxxx Xxxxx Xxx
Xxx Xxxxxxxxx XX 00000
-------------------------------------------------------------
Grantor Title
-------------------------------------------------------------
Telephone Fax
-------------------------------------------------------------
E-mail Address Alternate Contact
-------------------------------------------------------------
Type of Customer
End User
------------------------------
-------------------------------------------------------------
BILLING INFORMATION
Xxxx To
CRL Network Services
------------------------------------------------------------------
Address Building Name
0 Xxxxxx Xxxxxx
------------------------------------------------------------------
Address Room Floor
------------------------------------------------------------------
City State Zip
Xxx Xxxxxxxxx XX 00000
------------------------------------------------------------------
Billing Contact Title
------------------------------------------------------------------
Telephone Fax
------------------------------------------------------------------
Lead Sources
[ ] ACM [ ] Inside Sales
------------------------------------------------------------------
Main Billing Telephone # Deposit Amount (if received)
------------------------------------------------------------------
Type of Circuit Intrastate
----------------
------------------------------------------------------------------
GST CHARGES MRC NRC
DESCRIPTION PRICE QTY TOTAL PRICE QTY TOTAL
--------------------------------------------- ------------------------------- -------------------------------
FiberLinx 45 (DS-3) $[**] 1 $[**] $ -- 1 $ --
--------------------------------------------- ------------------------------- -------------------------------
$ $
--------------------------------------------- ------------------------------- -------------------------------
$ -- $ --
--------------------------------------------- ------------------------------- -------------------------------
$ -- $ --
--------------------------------------------- ------------------------------- -------------------------------
$ -- $ --
--------------------------------------------- ------------------------------- -------------------------------
Options
---------------------------------------------
TOTAL CHARGES $ [**] $ --
LOCATION SUMMARY
Service for:
COMPANY NAME CITY XXXXX
Xxxxxxxx 0 XXX Xxx Xxxxxxx XX 000 X. Xxxxx, Xxxxx 0000
Xxxxxxxx 0 XXX Xxxxxxx XX 0000 X. Xxxxxxx, Xxxxx 000
--------------------------------------------------------------------------------
By signing below, you, the customer, understand and agree that the services
listed above will be provided by GST pursuant to the rates, terms and
conditions in GST's applicable tariffs/price lists on file with the FCC or
state commission, as may be amended from time to time. The provisions of the
applicable tariffs/price lists, including limitations on GST's liabilities,
shall exclusively govern your and GST's obligations and liabilities with
respect to the service and options you have selected. Any terms or applicable
tariffs/price lists shall have no binding effect. Consistent with GST's
applicable tariffs/price lists, charges may apply if you cancel, modify or
defer an order.
--------------------------------------------------------------------------------
*For customers ordering services for which no tariff or price list applies:
the GST Master Services Agreement (MSA) governs the terms and conditions under
which GST provides the services you have selected. This Service Order will not
become effective unless and until you have signed the MSA.
5 Years XXXXXX XXXXXXXX
-------------------------------------- ----------------------- ----------------------------
GST General Sales Manager's Signature Contract Term - Years Customer Signature
Xxxxxx Xxxxxxxx
-------------------------------------- ----------------------- ----------------------------
Printed Name Signature Date for MSA Printed Name
VP 8/31/98
-------------------------------------- ----------------------------
Title & Date Title & Date
-------------------------------------- -----------------------
Account Executive Telephone
----------------------------------- ---------------------------------
[**] Pursuant to a request for confidential treatment, price information in
this document has been omitted and separately filed with the Securities
and Exchange Commission.
