Supplier Quality Agreement Between SI BONE, Inc. and Orchid Bio-Coat
Exhibit 10.5
Between
SI BONE, Inc.
and
Orchid Bio-Coat
000725-F02 Rev A
Contents
1. ADMINISTRATIVE ELEMENTS |
4 | |||||
1.1. |
Scope |
4 | ||||
1.2. |
Parties to the Agreement |
4 | ||||
1.3. |
Definitions, Abbreviations, and Acronyms |
4 | ||||
1.4. |
Referenced Documents |
5 | ||||
1.5. |
Products and Services Covered By This Agreement |
5 | ||||
1.6. |
Site(s) Involved |
6 | ||||
1.7. |
Quality Management Systems |
6 | ||||
1.8. |
Use of Third Parties |
7 | ||||
1.9. |
Supplier Selected |
7 | ||||
1.10. |
Term of Agreement |
8 | ||||
1.11. |
Assignment |
8 | ||||
2. COMPLIANCE |
8 | |||||
2.1. |
Specifications |
8 | ||||
2.2. |
Specification Changes |
8 | ||||
2.3. |
Activity by Regulators, Notified Bodies, or Certification Bodies |
8 | ||||
2.4. |
Third Party Quality Agreements |
9 | ||||
3. MANUFACTURING, PACKAGING, AND LABELING |
9 | |||||
3.1. |
Environmental Control |
9 | ||||
3.2. |
Personnel |
9 | ||||
3.3. |
Equipment |
9 | ||||
3.4. |
Automated Processes |
9 | ||||
3.5. |
Inspection, measuring, and test equipment |
9 | ||||
3.6. |
Process Validation |
10 | ||||
3.7. |
Calibration |
10 | ||||
3.8. |
Labeling Operations |
10 | ||||
3.9. |
Packaging Operations |
10 | ||||
4. DOCUMENTATION AND RECORDS |
10 | |||||
4.1. |
Device History Record |
10 | ||||
4.2. |
Record Retention |
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5. STORAGE AND SHIPMENT |
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5.1. |
Storage |
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5.2. |
Shipment |
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6. CHANGE CONTROL |
11 | |||||
6.1. |
Change Requests |
11 | ||||
6.2. |
Deviations |
12 | ||||
6.3. |
Other Changes |
12 | ||||
7. NON-CONFORMANCE, CAPA, AND COMPLAINTS |
12 | |||||
7.1. |
Disposition of Non-conforming Material |
12 | ||||
7.2. |
Rework |
12 | ||||
7.3. |
Corrective Action |
12 | ||||
7.4. |
Complaints |
13 | ||||
7.5. |
Medical Device Reports |
13 | ||||
7.6. |
Corrections and Removals |
13 | ||||
8. AUDITS |
13 | |||||
8.1. |
Customer Audits of Supplier Facilities |
13 | ||||
8.2. |
Customer Audit Findings |
14 | ||||
8.3. |
Auditing Third Party Suppliers |
14 | ||||
Appendix 1 |
15 | |||||
Appendix 2 |
16 | |||||
Appendix 3 |
17 | |||||
Appendix 4 |
18 |
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1. | ADMINISTRATIVE ELEMENTS |
1.1. | Scope |
This agreement defines the Quality Agreement between the parties identified below. It defines the commitment both parties make to ensure that their respective products and services satisfy the quality and regulatory requirements called out in this agreement. Both parties agree to cooperate in the success of this agreement. This agreement does not define the forecasting, ordering, delivery, or pricing requirements for either party. This agreement does not define the specifications for the products or services covered.
1.2. | Parties to the Agreement |
This Quality Agreement is executed between Orchid Bio-Coat with business address at 00000 Xxxxxx Xxxxxx Xxxxxxxxxx Xxxxxxxx 00000, hereafter referred to as <Supplier> and SI-BONE, Inc. with business address at 0000 Xxxx Xxx., Xxxxx 0000, Xxx Xxxx, XX 00000, hereafter referred to as “SI BONE”. <Supplier> agrees to provide the goods or services defined below in full conformance with the requirements of this agreement.
1.3. | Definitions, Abbreviations, and Acronyms |
The following terms are included in this agreement.
Accuracy – A statement of how close a measured value is to the actual (true) value. See also, Precision.
Complaint – A written, electronic, or oral communication that alleges deficiencies related to the identity, quality, durability, reliability, safety, effectiveness, or performance of a device after it is released for distribution.
Concession – Permission to use or release material that does not conform to specified requirements. A concession is frequently called a Use-As-Is (UAI) disposition.
Corrective Action – Action to eliminate the cause of a detected nonconformity or other undesirable situation
Directed Procurement – A case in which the Customer directs the Supplier to obtain a good or service from a particular third party. In a directed procurement, the Customer is responsible for product qualification, Supplier qualification, etc. The Supplier should track and report the third party’s performance metrics to the Customer.
FIFO – First In, First Out
IM&TE – Inspection, measuring, and test equipment
Precision – A statement of the repeatability of a measure. See also, accuracy.
Product – Product is the output of a process and includes, but is not limited to, goods, services, software, documentation, and consulting.
Promptly – Unless specified otherwise, promptly means within ten working days.
QMS – Quality Management System
Repair – Action on nonconforming material to make it acceptable for the intended use
Rework – Action on nonconforming material to make it conform to the requirements
RMS – Risk Management System
Scrap – Action on nonconforming material to preclude its originally intended use
Supplier – The Supplier delivers product to the Customer. The term Supplier includes, but is not limited to, contractors, consultants, sister organizations, and parent organizations.
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000725-F02 Rev A
1.4. | Referenced Documents |
21 CFR Part 820 – Quality System Regulation
IS0 13485:2003 – Quality management systems – Requirements for regulatory purposes
ISO 14971:2009 – Application of risk management to medical Devices
Medical Device Directive (MDD) - 93/42/EEC
GHTF/SG3/N15R8 – Implementation of risk management principles and activities within a Quality Management System
GHTF/SG3/N17:2008 Quality Management System – Guidance on the Control of Products and Services Obtained from Suppliers
1.5. | Products and Services Covered By This Agreement |
This agreement pertains to the products listed in the table below.
Part Number |
Description | |
4030-90 | iFuse Implant, 4x30mm | |
4035-90 | iFuse Implant, 4x35mm | |
4040-90 | iFuse Implant, 4x40mm | |
4045-90 | iFuse Implant, 4x45mm | |
4050-90 | iFuse Implant, 4x50mm | |
4055-90 | iFuse Implant, 4x55mm | |
4060-90 | iFuse Implant, 4x60mm | |
4065-90 | iFuse Implant, 4x65mm | |
4070-90 | iFuse Implant, 4x70mm | |
7030-90 | iFuse Implant, 7x30mm | |
7035-90 | iFuse Implant, 7x35mm | |
7040-90 | iFuse Implant, 7x40mm | |
7045-90 | iFuse Implant, 7x45mm | |
7050-90 | iFuse Implant, 7x50mm | |
7055-90 | iFuse Implant, 7x55mm | |
7060-90 | iFuse Implant, 7x60mm | |
7065-90 | iFuse Implant, 7x65mm | |
7070-90 | iFuse Implant, 7x70mm | |
7xxx | 7071-7210 mm implant |
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000725-F02 Rev A
1.6. | Site(s) Involved |
The Supplier produces the product at any of the sites listed below. The Supplier ships the product to the Customer from any of the sites listed below.
Supplier Production Sites:
Orchid Bio-Coat, 00000 Xxxxxx Xxxxxx Xxxxxxxxxx Xxxxxxxx 00000
Customer Receiving Sites:
SI-BONE, Inc. 0000 Xxxx Xxx., Xxxxx 0000, Xxx Xxxx, XX 00000
1.7. | Quality Management Systems |
Quality System Regulation
The Supplier and the Customer shall each maintain a Quality Management System (QMS) that conforms to the requirements of the FDA’s Quality System Regulation (QSR) as stated in 21 CFR Part 820. Should the Supplier determine that a requirement of 21 CFR Part 820 is not appropriate or not applicable to the product delivered, the Supplier shall notify the Customer within thirty days of making that determination. The list of agreed not appropriate or not applicable requirements is shown in Appendix 1.
ISO 13485:2003
The Supplier and Customer shall each maintain a Quality Management System (QMS) that conforms to the requirements of ISO 13485:2003. The Supplier shall register the QMS with a registrar acceptable to the Customer. The Supplier shall provide a copy of the registration certificate to the Customer. Should the Supplier determine that a requirement of ISO 13485:2003 is not appropriate or not applicable to the product delivered, the Supplier shall notify the Customer within thirty days of making that determination. The list of agreed not appropriate or not applicable requirements is shown in Appendix 2.
ISO 14971:2007
The Supplier and the Customer shall each maintain a Risk Management System that conforms to the requirements of ISO 14971:2007. In addition, both the Supplier shall integrate the Risk Management System (RMS) into the Quality Management System (QMS) employing the principles in GHTF/SG3/N15R8. Should the Supplier determine that a requirement of ISO 14971:2007 is not appropriate or not applicable to the product delivered, the Supplier shall notify the Customer within thirty days of making that determination. The list of agreed not appropriate or not applicable requirements is shown in Appendix 3.
Medical Device Directive (MDD) - 93/42/EEC
The Supplier and the Customer shall each maintain a Quality Management System (QMS) that conforms to the requirements of the MDD as stated in 3.2 of the MDD. Should the Supplier determine that a requirement of the MDD is not appropriate or not applicable to the product delivered, the Supplier shall notify the Customer within thirty days of making that determination. The list of agreed not appropriate or not applicable requirements is shown in Appendix 4.
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Exclusion to Required Standards
The Supplier shall produce products in accordance with the requirements of the standards listed. Should the Supplier determine that a requirement of a listed standard is not appropriate or not applicable to the product delivered, the Supplier shall notify the Customer within thirty days of making that determination. The list of agreed exclusions is also shown below.
Standard Title Exclusions:
1.8. | Use of Third Parties |
Directed Procurement
The Customer has qualified the Third Party Suppliers in the following table to provide the goods or services listed. For the purposes of this agreement, the Supplier does not have to qualify these Third Party Suppliers.
Third Party Suppliers – Directed Procurement:
Supplier Product or Service:
Sterilization Service
When used on, applied to, or incorporated into the product provided to the Customer, the Supplier shall purchase the listed goods or services from the designated Third Party Supplier.
The Supplier shall provide the Customer with monthly performance reports on these Third Party Suppliers that includes the number of purchase order lines placed with the Third Party Supplier, the percentage of shipments received late, and the percentage of shipments rejected at receiving acceptance (21 CFR §820.80(b) or ISO 13485:2003 Clause 7.4.3).
1.9. | Supplier Selected |
If the Supplier uses a Third Party Supplier, other than directed procurement, to manufacture, package, label, test, or release product provided to the Customer, the role of the Third Party Supplier is identified in the table below. In selecting Third Party Suppliers, the Supplier shall apply the requirements of 21 CFR §820.50 and ISO 13485:2003 Clause 7.4. In addition, the Supplier shall apply the principles in GHTF/SG3/N17:2008.
Third Party Suppliers:
Supplier Product or Service QMS Applied:
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000725-F02 Rev A
1.10. | Term of Agreement |
This Agreement shall become effective and binding upon the date of the final signature and shall remain in effect until 2 years after the last delivery of any product by the Supplier to the Customer, unless the Customer specifically requests an extension of the Agreement. Either party may terminate this Agreement by giving 6 months written notice to the other party.
1.11. | Assignment |
Neither party shall have the right to assign any or all of its rights or obligations under this agreement without the other party’s prior written consent, which shall not unreasonably be withheld. The foregoing notwithstanding, prior written consent shall not be required in connection with a merger, consolidation, or a sale of all or substantially all of party’s assets to a third party, except if such merger, consolidation or sale is with a competitor of the other party.
2. | COMPLIANCE |
2.1. | Specifications |
The Customer shall define the specifications for the product the Supplier provides. This could take many forms including drawings, reference to commercial specifications, identification of brand names, and standards. The specifications may be paper documents, electronic documents or other appropriate media. The Supplier undertakes to deliver product in full conformance to the agreed specifications.
2.2. | Specification Changes |
Changes to specifications are made by mutual agreement between the Supplier and the Customer. In addition to agreement of the change, the Supplier and Customer will determine the effectivity date of the change. When the specifications include references to brand names, the Supplier and Customer will mutually agree on the implementation of any changes made in the brand name product.
2.3. | Activity by Regulators, Notified Bodies, or Certification Bodies |
The Supplier shall promptly notify the Customer of any inspections, audits, formal visits, etc. of any regulator, notified body, or certification body acting in a formal capacity. In the US this includes, but is not limited to the Food and Drug Administration, the Environmental Protection Agency, and the Occupational Safety and Health Administration. It also includes corresponding State Agencies. Upon the Customer’s request, the Supplier shall disclose the results of any inspections or audits and the associated cause and corrective action. The Supplier shall promptly notify the Customer of any inspection or audit findings that impact the safety, effectiveness, conformity, or availability of product the Supplier provides to the Customer.
2.4. | Third Party Quality Agreements |
The Supplier shall have a Quality Agreement with Third Party Suppliers used for production, packaging, testing, processing, or release. Upon the Customer’s request, the Supplier will provide a copy of the Quality Agreement.
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3. | MANUFACTURING, PACKAGING, AND LABELING |
3.1. | Environmental Control |
If environmental conditions could reasonably be expected to have an adverse effect on product quality, the Supplier shall establish and maintain procedures, including maintenance, adjustment, and inspection to adequately control these environmental conditions. The Supplier shall keep records of these activities and make them available to the Customer upon request.
3.2. | Personnel |
If contact between personnel and the product could reasonably be expected to have an adverse effect on product quality, the Supplier shall establish and maintain requirements for the health, cleanliness, personal practices, and clothing of personnel to adequately control this contact. The Supplier shall keep records of these activities and make them available to the Customer upon request.
3.3. | Equipment |
The Supplier shall ensure that all equipment used in the manufacturing process for product is appropriately designed, constructed, placed, and installed. The Supplier shall establish and maintain schedules for the adjustment, cleaning, and other maintenance of equipment to ensure that manufacturing specifications are met. The Supplier shall keep records of these activities and make them available to the Customer upon request.
3.4. | Automated Processes |
If the Supplier uses computers, software, or other automated methods as part of the production process, the Supplier shall validate the computer software for its intended use. The validation process shall create a validation protocol (describing the planned activities) and a validation report documenting the outcome of the planned activities). All software changes shall be similarly validated prior to use. The Supplier shall keep records of these activities and make them available to the Customer upon request.
3.5. | Inspection, measuring, and test equipment |
The Supplier shall ensure that all inspection, measuring, and test equipment (IM&TE) used in the manufacturing process for product is suitable for its intended purposes and is capable of producing valid results. Suitability includes limits for accuracy and precision. The Supplier shall establish and maintain schedules for the calibration, adjustment, cleaning, and other maintenance of equipment to ensure that manufacturing specifications are met. Calibration standards used for IM&TE shall be traceable to national or international standards. The Supplier shall keep records of these activities and make them available to the Customer upon request.
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3.6. | Process Validation |
If the output of a Supplier’s process is not fully verified by subsequent inspection or test, the Supplier shall validate the process with a high degree of assurance, typically demonstrating a Cpk ³ 1.33.
The validation process shall create a validation protocol (describing the planned activities) and a validation report (documenting the outcome of the planned activities). All validated process changes shall be similarly validated prior to use. The Supplier shall keep records of these activities and make them available to the Customer upon request. When the Supplier ships products produced using a validated process, the Supplier shall include process documentation showing the date the process was operated, the name of the operator, the identity of major equipment used, the identity and calibration recall date of the IM&TE used in the process, and the setting of each input process parameter.
3.7. | Calibration |
The Supplier shall have an established process for calibration of equipment used to manufacture the product. Records are available upon request.
3.8. | Labeling Operations |
The Supplier shall control all labeling and packaging operations to prevent labeling mix-ups. The Supplier shall keep records of these activities and make them available to the Customer upon request.
3.9. | Packaging Operations |
The Supplier will pack and package the product using the agreed methods or best practices to protect the product from deterioration or damage during processing, storage, handling, and shipment. The Supplier shall keep records of these activities and make them available to the Customer upon request.
4. | DOCUMENTATION AND RECORDS |
4.1. | Device History Record |
The Supplier and Customer will agree on which party maintains selected portions of the Device History Record required by 21 CFR §820.181. This list also includes installation reports (21 CFR §820.170) and servicing reports (21 CFR §820.200).
• | Record Applicable Supplier Customer Specific Records |
• | Device specifications |
• | Production process specifications |
• | Quality assurance procedures and specifications |
• | Labeling specifications |
• | Packaging specifications |
• | Installation procedures and methods |
• | Installation records |
• | Maintenance procedures, methods, and Records |
• | Servicing procedures, methods, and records |
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Upon the request of the Customer, the Supplier shall make all records available within two working days.
4.2. | Record Retention |
Records required by the agreed upon quality system will be maintained for a period of 15 years after the last product has been manufactured.
5. | STORAGE AND SHIPMENT |
5.1. | Storage |
The Supplier shall establish and maintain procedures to control storage areas and stock rooms to prevent mix-ups, damage, deterioration, contamination, or other adverse effects. The Supplier shall ensure that all products are stored to facilitate proper stock rotation and that product is retrieved from stock using First In, First Out (FIFO) methodology.
5.2. | Shipment |
The Supplier shall ship products to the Customer using agreed shipping methods to prevent the damage or deterioration of the product. The shipment methods are summarized in the list below, but may be augmented by specified requirements and standards.
Shipment Method Summary:
• | Product |
• | Packaging |
• | Handling |
• | Carrier |
• | Reusable Container |
Reusable containers are initially purchased by the Customer and provided to the Supplier as Customer owned material.
The Supplier will repair or replace damaged reusable containers as necessary to keep the circulating stock at the agreed level. If the agreement is terminated, all reusable containers belong to the Customer.
6. | CHANGE CONTROL |
6.1. | Change Requests |
If the Supplier requests to change a document, specification, drawing, etc. under the Customer’s control, the Supplier shall document the request including the specific change, the reason for the change, the benefit derived from approving the request, the loss incurred from disapproving the request, and the anticipated lead time before the change is reflected in the product. The Customer shall promptly acknowledge receipt of each change request. The Customer shall make a decision to accept or reject the change within thirty days of acknowledging receipt. For accepted changes, the Supplier and Customer will work together to develop a plan to implement the change.
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6.2. | Deviations |
If the Supplier needs to deviate from a document, specification, drawing, etc. under the Customer’s control, the Supplier shall document the deviation request including the specific deviation, the reason for the deviation, and the period (time, lots, etc.) the deviation will be in effect.
6.3. | Other Changes |
The Supplier shall promptly notify the Customer of changes, other than those documented above, in the product or service so the Customer may determine whether the changes may affect the quality of a finished device.
7. | NON-CONFORMANCE, CAPA, AND COMPLAINTS |
7.1. | Disposition of Non-conforming Material |
The Supplier shall segregate, investigate, and disposition all nonconforming material. The Supplier is authorized to make rework and scrap dispositions without Customer Authorization. Concession or repair dispositions require the Customer’s written authorization. If the Supplier requests authorization for a repair or concession disposition, the Supplier shall document the disposition request including the inspection or test conducted, the actual results, and, if applicable, the proposed repair. The Supplier shall update the production-monitoring portion of the ISO 14971 Risk Management File to include information on the nonconformity.
7.2. | Rework |
If the Supplier needs to rework any product supplied to the Customer, a written history of all rework and/or corrective actions needed shall accompany the product upon shipment to the Customer, either separately or in the form of a Corrective Action.
7.3. | Corrective Action |
Supplier Initiated Corrective Action
The Supplier shall initiate corrective action for all detected nonconforming material regardless of disposition. Corrective Action shall include the following steps.
1) | Determining the cause(s) of nonconformity |
2) | Evaluate the need for action to ensure the nonconformity doesn’t recur |
3) | Determine the action needed to prevent recurrence |
4) | Implement the action needed to prevent recurrence |
5) | Review the effectiveness of the corrective action |
The Supplier shall keep records of these activities and make them available to the Customer upon request.
Customer Initiated Corrective Action
The Customer may initiate corrective action for the Supplier when the Customer identifies a nonconformity after receipt of the Supplier’s product. The Supplier shall initiate corrective action upon receipt of the Customer’s initiation. The Supplier’s Corrective Action shall include the following steps.
1) | Determining the cause(s) of nonconformity |
2) | Evaluate the need for action to ensure the nonconformity doesn’t recur |
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3) | Determine the action needed to prevent recurrence |
4) | Implement the action needed to prevent recurrence |
5) | Review the effectiveness of the corrective action |
The Supplier shall report the results of the corrective action to the Customer within 15 working days of initiation. The Supplier shall keep records of these activities and make them available to the Customer upon request.
7.4. | Complaints |
Supplier Received Complaints
If the Supplier receives a complaint related to the product, or any similar product, the Supplier provides to the Customer, the Supplier shall promptly notify the Customer. The Customer will enter the complaint into the Customer’s Complaint Management System (21 CFR §820.198) and review and evaluate the complaint to determine whether an investigation is necessary. The Customer will notify the Supplier of the decision to investigate or not. If the Customer requires the Supplier’s assistance in the investigation, the Customer will follow the Customer Initiated Corrective Action described above.
Customer Received Complaints
If the Customer receives a complaint related to the product the Customer supplies, the Customer will enter the complaint into the Customer’s Complaint Management System (21 CFR §820.198) and review and evaluate the complaint to determine whether an investigation is necessary. If the Customer requires the Supplier’s assistance in the investigation, the Customer will follow the Customer Initiated Corrective Action described above.
7.5. | Medical Device Reports |
If the Supplier files a Medical Device Report for the product, or any similar product, the Supplier provides to the Customer, the Supplier shall promptly notify the Customer. The Supplier and the Customer shall cooperate in the exchange of information required to effectively manage the Supplier’s medical device report in the Customer’s Medical Device Event files.
7.6. | Corrections and Removals |
If the Supplier files a Corrections or Removals for the product, or any similar product, the Supplier provides to the Customer, the Supplier shall promptly notify the Customer. The Supplier and the Customer shall cooperate in the exchange of information required to effectively manage the Supplier’s Correction or Removal Report in the Customer’s Corrections and Removals Records.
8. | AUDITS |
8.1. | Customer Audits of Supplier Facilities |
The Supplier shall allow the Customer, or its authorized representative, to perform audits of the Supplier’s facilities, systems, documentation, and other requirements related to this agreement. Audits shall be conducted at mutually agreed dates and times. The Supplier and Customer will agree upon methods to protect intellectual property such as confidentially agreements, non-disclosure agreements, etc.
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8.2. | Customer Audit Findings |
When conducting audits at the Supplier’s location, the Customer will issue an Audit Report within five working days of the audit’s conclusion. The Supplier shall issue a plan to determine the correction, cause, and corrective action for each finding within thirty days of the Audit Report’s issue date.
8.3. | Auditing Third Party Suppliers |
The Supplier shall allow the Customer, or its authorized representative, to perform audits of the Third Party Supplier’s facilities, systems, documentation, and other requirements related to this agreement. Audits shall be conducted at mutually agreed dates and times. The Supplier, Customer, and Third Party Supplier will agree upon methods to protect intellectual property such as confidentially agreements, non-disclosure agreements, etc.
IN WITNESS WHEREOF, the parties have caused this Agreement to be executed by their respective duly authorized officers as of the date first written below.
SI-BONE | ||||||
Name | Title | Signature | Date | |||
Xxxxx Xxxxx | Director of Quality | /s/ Xxxxx Xxxxx |
3/22/2013 | |||
|
|
|
| |||
Orchid Bio-Coat | ||||||
Name | Title | Signature | Date | |||
Xxxxxx X. Xxxxxxx | General Manager | /s/ Xxxxxx X. Xxxxxxx |
12/18/12 | |||
|
|
|
|
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Appendix 1
The list of agreed not appropriate or not applicable requirements from 21 CFR Part 820: None.
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Appendix 2
The list of agreed not appropriate or not applicable requirements from ISO 13485:2003: None.
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Appendix 3
The list of agreed not appropriate or not applicable requirements from ISO 14971:2007: None.
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Appendix 4
The list of agreed not appropriate or not applicable requirements from Medical Device Directive (MDD) - 93/42/EEC: None.
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