MULTI-LINK BUSINESS SERVICE AGREEMENT
Name DIFFERENT BILLING INFORMATION
Address
City/State/Zip
Telephone
Facsimile MULTI-LINK COMMUNICATIONS TAX ID# 00-0000000
Contact Person
Product Initial Setup Price per Service
Qty Description Setup Total Month Total Comments
---- ----------- ------- ----- --------- ------- --------
SERVICES ATTACHED TO TELEPHONE LINES
1D Company-Link Service 25.00 10.00
Internal System Overflow Mailbox 25.00 9.00 For Use with Internal Voice Mail Systems
4D Company Business Dev. Service 35.00 20.00 Includes Three One Minute Announcements
Company Router 25.00 3.00 No Messages (No zero revert over 3 extensions)
Home Link Service 5.00 5.00 For Billing Home Services on business bill.
SERVICES NOT ATTACHED TO TELEPHONE LINES
Directory 10.00 3.00 No zero revert
Direct-Link Mail Box 5.00 10.00
OTHER SERVICES
Fax Messaging Service No Setup 8.00 Plus Monthly Usage Charges Initials
888 Number Access No Setup 2.00 Plus Monthly Usage Charges Initials
Constant Touch Service (2 Numbers) No Setup 10.00 Plus Monthly Usage Charges Initials
Additional Constant Touch Number(s) No Setup 3.00
Auto 1000 Automated Attendant 25.00 100.00 1000 Minutes plus $0.10 per minute overage
Auto 2500 Automated Attendant 25.00 225.00 2500 Minutes plus $0.09 per minute overage
Auto 5000 Automated Attendant 25.00 350.00 5000 Minutes plus $0.08 per minute overage
External Transfer 5.00 4.00 All outdial extensions from Router or
Directory
Local Pager Airtime No Setup 8.00 1000 Free each month then $0.10 per page
Nationwide Pager Airtime No Setup 31.00 200 Free each month then $0.30 per page
Local Pager Rental & Airtime No Setup 15.00 1000 Free each month then $0.10 each
(Credit Card)
Nationwide Pager Rental & Airtime No Setup 38.00 200 Free each month then $0.30 per page
(Credit Card)
TOTAL SETUPS (Billed First Month or Prepayment) $________ $________ MONTHLY BILLING AMOUNT
CUSTOMER INITIALS CONFIRM SETUP CHARGES 12 MONTHS PLUS SETUPS
PREPAYMENT OPTION (DEDUCT 10%)
Monthly Invoice _____
Prepay Check _____ #_________ Cardholder ______________________________
Prepay Cash _____ Card Number ______________________________
Prepay Credit Card _____ Expiration ______________________________ Visa___ MC ___
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This contract is for a total of $_____________________. Multi-Link recognizes
the need for flexibility to increase and decrease your messaging services as
your employee base grows or shrinks from time to time. By signing this agreement
you are agreeing to pay Multi-Link no less than the amount shown above during
the period of our business relationship. In the event you cancel our service
before you have paid this amount, a termination charge equal to the difference
between the amount you have paid, and the total contract value shown above will
be added to your final bill.
With written notice you may cancel this contract up to 14 days after your
service is first established without any further obligation except to pay usage
charges already incurred to the time of cancellation (if any). Any amounts
prepaid to Multi-Link in respect of his contract will be refunded.
The terms and conditions on the reverse side constitute a valid and binding part
of this service agreement. You acknowledge having read and understood all the
terms and conditions of this contract. This agreement is not valid unless signed
by an authorized Multi-Link Agent. A copy of this signed agreement is provided
to you in all cases. MULTI-LINK COMMUNICATIONS, INC.
Tel: 000.000.0000
------------------------------------------------------------ Fax: 000.000.0000
Authorized Signature For Multi-Link Communications, Inc.
Position: Date of Contract xxxx://xxx.xxxxxxxxxxxx.xxx
MLC CONTROL NUMBER______________ AGENT NUMBER D____________
MLC - Advanced Agent Business Agreement - 7/1/98
TERMS AND CONDITIONS OF MULTI-LINK SERVICE
ADMINISTRATIVE FUNCTIONS Multi-Link Communications, Inc. ("MultiLink") will
perform all administrative functions necessary to establish and maintain the
correct function of the Voice Mail and Paging services provided under this
Agreement including (i) addition or deletion of users, (ii) ordering of
necessary services from US West and other local phone service providers and
(iii) changes to menus or other flexible options. Subject to delays occasioned
by any phone company or Subscriber, MultiLink will establish service within ten
working days from date of contract.
USE OF VOICE MESSAGING SERVICES The Subscriber agrees not to use any services
provided by MultiLink for any purpose that may be deemed immoral, illegal, or
unethical. Subscriber agrees not to permit the publication of any Voice Mail
Number provided by MultiLink in any magazine, periodical or advertisement
without the prior written consent of MultiLink. In the event that Subscriber
breaches this condition, MultiLink may either (i) cancel the Voice Mail contract
immediately without notice or (ii) apply a charge for all usage in connection
with such advertised Voice Mail number in accordance with the MultiLink standard
price list.
PAYMENT OF MONTHLY INVOICES Subscriber's first monthly invoice will include:
setup charges, pro-rated first month service and usage charges and second month
service in advance. Invoices are due upon receipt. In the event that payment is
not received promptly, MultiLink may, with or without notice, suspend or
terminate its performance hereunder and the provision of services. The failure
of MultiLink to exercise its rights hereunder as to any given failure of
customer to pay an invoice does not constitute a waiver of MultiLink's rights to
suspend or terminate services hereunder. In the event that any invoice falls
more than 90 days past due, MultiLink may declare the entire balance of the
contract due and payable immediately. Subscriber understands and agrees that
MultiLink may utilise a third party billing firm for invoicing hereunder, and
that MultiLink may assign any or all of its rights hereunder without
restriction.
PREPAYMENTS MultiLink offers subscribers the opportunity to prepay annual
contracts for a 10% discount. Usage charges are billed monthly in arrears in all
cases. Upon expiration of any prepaid period, MultiLink will automatically
resume monthly billing at the appropriate monthly rate. Subscribers wishing to
cancel service at the end of a prepaid period are required to give the standard
30 days notice of cancellation. Subscribers wishing to repeat the prepayment
should simply notify MultiLink and billing will be adjusted accordingly.
LATE PAYMENT FEES AND COLLECTION EXPENSES MultiLink reserves the right to charge
interest at 1.5% per month on past due balances, or such other rate as is the
maximum allowable by law. In the event that collection action and/or lawsuit is
necessary to enforce collection of past due amounts, Subscriber agrees to pay
reasonable collection agency fees, court costs and any other expenses incurred
by MultiLink in the collection of such past due amounts.
BILLING OF USAGE CHARGES Subscriber understands and acknowledges that certain
services provided by MultiLink are subject to 'per minute' charges as shown in
the MultiLink standard price list. Subscriber agrees to pay all such usage
charges when due. Subscriber understands and agrees that precise details of call
activity which cause usage charges to become due will not routinely be supplied
in the Subscriber's monthly bill. Such information is available upon request and
in the event that a dispute arises over charges applied to a Subscriber's
account. Charges are billed in six-second increments.
SECURITY CODE Subscriber acknowledges that the security of the Voice Mail Box is
the Subscriber's sole responsibility. Subscriber agrees not to disclose the
personal security code to any unauthorised users, and agrees to pay all charges
of whatever nature which may be incurred through use of Subscriber's Voice Mail
Box.
TERM OF AGREEMENT AND CANCELLATION After the expiration of fourteen days (14)
from the date service is first established, this Agreement shall be fully
enforceable in accordance with its terms for so long as the Subscriber and
MultiLink have a business relationship. Subscriber confirms that it has
contracted to purchase services from Multi-link for a value not less than the
total shown on the face of this contract, and that if Subscriber terminates the
service relationship before that obligation has been met, that a termination
charge equal to the difference will be charged by MultiLink, and is immediately
due and payable. Once the subscriber has fulfilled its total contractual
obligations to MultiLink, this contract shall continue on a month to month
basis, and may be cancelled on 30 days written notice. In the event that
Subscriber cancels without 30 days notice, MultiLink shall bill one extra
month's charges in lieu of the required notice period.
NO CONSEQUENTIAL DAMAGES MultiLink shall not have any liability to Subscriber,
its customers or any third parties for any direct, indirect, special or
consequential damages of any kind arising out of this Agreement including
without limitation, damages based on strict liability, tort, or warranty. The
maximum damages which may be awarded against MultiLink in any circumstances
shall be limited to the return of moneys paid by Subscriber to MultiLink for
Voice Mail or Paging Services.
PAGING SERVICE RESELLER Subscriber understands that MultiLink is a reseller for
various Paging Broadcast Companies and not the operator of the paging system.
Customer acknowledges that Multi-Link has no direct control over the operation
of such networks and Multi-Link cannot be held accountable for the pager service
provided under the terms of this agreement. MultiLink will always insure that it
selects pager companies with a reputation for quality products and service at
the time such service is established.
APPLICABLE LAW This contract shall be governed and construed in accordance with
Colorado Law.
