AGREEMENT FOR DIRECT RESPONSE SERVICES
Exhibit
4.5
InPulse Response Group, Inc. -
Amerelite Solutions
February 8, 2006
Page 1 of 5
InPulse
RESPONSE GROUP
THIS
Agreement (Agreement") is made as of February 8, 2006, by and between InPulse
Response Group, Inc., an Arizona Corporation ("InPulse™") with offices at 000 X.
00. Xxxxxx, Xxxxx 000,
Xxxxxxx, XX 00000 and Amerelite Solutions ("Client"), located at 0000 X 00xx
Xxx, Xxx 000, Xxxxxxx, XX 00000 , for the development, administration and
implementation of Direct Response Campaigns related to Client's products and
services.
1.
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InPulse Responsibilities
-- InPulse will provide direct response services to the best of its
ability to client in the manner and method identified in each addendum for
services. Each addendum will outline the scope of work and the pricing
associated with client's campaign. InPulse responsibilities in providing
services include:
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A. Inbound
calls
Receive
telephone calls generated by Client advertising for the Product and promote and
sell the product. InPulse shall not cross sell or up sell any products unless
first approved by Client. InPulse shall provide the services set forth herein
twenty-four (24) hours a day, seven (7) days a week, fifty-two (52) weeks a
year.
B. Outbound
calls
Generate
outbound telephone calls to Client's list(s) to promote and sell approved
products and/or services. InPulse shall not cross sell or up sell any products
unless first approved by Client. InPulse shall provide outbound telemarketing
services as set forth in each properly executed addendum to this
Agreement.
C. Scripts
Develop,
in conjunction with and subject to the approval of Client, sales scripts for
InPulse sales representatives to use in the selling of the product and
authorized cross sells and up sells. All sales scripts will be submitted to
client for review for substantive accuracy and will not be used unless client
has approved them in writing. InPulse sales representatives shall not deviate
materially from the scripts or make claims in addition to or different from the
claims in the scripts.
D. Contact
Person
InPulse
shall designate one (1) primary contact to the client account who will be
available during regular business hours (9:00 a.m. to 5:00 p.m. Pacific time)
and InPulse will assign an alternate contact for the client account when the
primary contact is not present and readily accessible.
E. Monitoring
InPulse
will monitor its telephone operators' performance on a regular basis for quality
assurance purposes and for purposes of ensuring compliance with any and all
applicable laws and regulations, including without limitation, the Telemarketing
Sales Rule, Telephone Consumer Protection Act, Telephone Consumer Fraud and
Abuse Prevention Act and any applicable state telemarketing laws. Specifically,
InPulse will record and archive all sales verifications and shall keep all such
recordings for a minimum of three years from the inception date of each
recording. For purposes of this provision, the sales verification portion of the
call shall include disclosure of all material terms of the product offer and the
customer's acceptance of the offer.
F. Data
Transmission
InPulse,
agrees to transmit all completed orders for Client's campaign to Client (or
Clients designee) in the format reasonably requested by Client. This format
shall be
mutually agreed upon prior to beginning a campaign and will require Client
approval before campaign begins. InPulse will use its best efforts in ensuring
the accuracy and timeliness for data and reporting provided to the Client.
InPulse™ will
not be responsible or liable for any costs relating to any checking or credit
card accounts, or any related fees and taxes. Client shall be responsible for
establishing policies and rules for the collection and payment of shipping
charges, handling charges, insurance charges, and all state and local
sales/transaction privilege taxes and any other applicable taxes. Client shall
be responsible for the reporting and payment of all state and local
sales/transaction privilege taxes and any other applicable taxes.
2.
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Client Responsibilities
- Client will assist and cooperate to the best of its ability with
InPulse™" to facilitate the provision of such services. Client agrees to
provide this assistance and cooperation within a 24-hour period for
requests from InPulse™, Client also agrees to comply with all the terms
and conditions of this Agreement. If Client's products, programs,
materials, goods and property are objectionable, misleading, fraudulent,
prohibited by law or sexually explicit as determined by InPulse™, InPulse™
may, upon notice to client, immediately terminate its obligations under
this Agreement without liability and Client shall be responsible for
payments for services provided as outlined within this
Agreement.
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3.
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Confidentiality -
Both parties recognize and mutually agree that all information regarding
each party's proprietary technologies, services, pricing and information
are confidential and proprietary, and as such, all confidential
information may not be disclosed or used for any purpose whatsoever except
to perform under this Agreement. All consumer information captured over
the telephone (including, but not limited to, names, addresses, telephone
numbers, ANI, credit card numbers) is confidential and is the property of
client. This paragraph does not apply to (i) information known or which
has become public through no fault of either party, including but not
limited to, information either party already had in its possession prior
to the date of disclosure of such information, (ii) information either
party obtains from a third party on a non-confidential basis; or (iii) any
information that InPulse™ or Client
is required by law to disclose.
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Proprietary and
Confidential to InPulse™ Response Group
1
InPulse Response Group, Inc. -
Amerelite Solutions
February 8, 2006
Page 2 of 5
InPulse
RESPONSE GROUP
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4.
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No Hire - Client, or any
successor in interest to Client or any company, person or entity under
control of Client, shall not employ any InPulse™ employee in any capacity,
including subcontractor status, during the term of this Agreement or for a
period of six (6) months following the termination of this agreement
unless authorized in writing by InPulse™, Client agrees that such action
without prior written authorization from InPulse™. would result in
significant damage to InPulse™, and Client agrees to pay one {1) times the
annual compensation of the employee and any costs associated with
replacing that employee as liquidated damages for its breach of this
provision.
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5.
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Telephone Number
Utilization - In the event that client utilizes inbound telesales
services InPulse™, will provide to Client inbound telephone coverage via
exclusive toll-free long distance telephone numbers and Client shall
direct customers to call specific telephone numbers as assigned to Client
by InPulse™. These telephone numbers shall be used by Client only during
the term of the Agreement and such telephone numbers are and will remain
the exclusive property of InPulse™. InPulse™ will be responsible for
completing the programming of such telephone numbers as agreed between the
Client and InPulse™. Upon termination of this Agreement, InPulse™ will
terminate the Client's right to utilize such telephone numbers. In the
event that this agreement is terminated per Paragraph 9 InPulse™ may
direct sales consultants to inform callers on a particular telephone
number that InPulse™ is not taking calls for such program, service or
product. In such event as InPulse™ continues to take such calls for
Client, Client shall pay InPulse™ a per-second charge for InPulse™
operators handling such calls, a charge for informational announcement
time and commission per sale as defined in this or any other agreement
between the parties. InPulse™ will not be liable to Client or any other
person for direct or indirect claim, loss, injury, damage or cost
sustained in connection with the termination of the Client's right to
utilize an telephone number.
In the event Client utilizes outbound
teleservices, InPulse™ will utilize its own telecommunications services to
enable the calling campaign to proceed on Client's
behalf.
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6.
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Payment for Services -
InPulse™ will invoice client for services on a weekly basis. Payment is
due 14 days from invoice date. Any amount not paid within 14 days old
shall be subject to a five percent (5%) late fee. Furthermore, any amount
that is not paid within fourteen (14) days will accrue interest at 1.5%
per month, or the maximum allowable by law, Payment of InPulse™'s invoices
is neither dependent upon Client's collection from customers nor dependent
on Client's customer returns. It is the responsibility of Client to charge
and collect upon customer's credit cards or other payment options, and to
facilitate and fulfill customer orders promptly. Based on the information
provided by Client and InPulse™'s account analysis, InPulse™, will
establish a credit limit for Client. InPulse™ may require a security
deposit prior to initiating service. If client exceeds the established
credit limit, the amount above the credit limit is immediately due and
payable. If client is unable to resolve any credit issue within fourteen
(14) days of our initial written notification to Client, InPulse, may
immediately terminate services for Client and terminate Client's right to
utilize any telephone number belonging to InPulse, . At our option,
InPulse™ may continue to take orders but hold them from fulfillment until
such time as the credit condition is removed by mutual agreement. If there
remain unencumbered
funds following completion of Client's projects and Client has paid all
outstanding invoices, InPulse™ will refund any balance of the security
deposit within fourteen (14) days of request by
Client.
Client Shall be responsible for, and shall
promptly pay, all sales taxes, service taxes, use taxes, fees or charges
levied or assessed by any governmental authority or agency thereof as a
result of this Agreement or the services to be provided to Client there
under except taxes levied or assessed on the net income or profit of
InPulse.
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7.
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Program Pricing -
InPulse™ shall provide to Client the specific charges and fees for each
requested service as defined in attached addendums. InPulse™ reserves the
right to modify these charges on the basis of a requested change in
services by Client.
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8.
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Duration and Termination
- This agreement will be in effect for a period of one (1) year from the
date of this agreement, with an automatic renewal on an annual basis. Both
parties reserve the right to terminate this Agreement by providing thirty
(30) days written notice to the other party, provided however, the terms
and conditions of this agreement shall remain in full force and effect
regarding any unfulfilled obligations of either
party.
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9.
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Compliance - The parties
agree that InPulse™ shall be acting solely as Client's agent when
performing services and obligations under this Agreement. InPulse™ and
Client shall comply with all federal and state laws and regulations
governing telemarketing activities including, without limitation, the
Telemarketing and Consumer Fraud and Abuse Prevent Act of 1993 and all
regulations promulgated there under, and the parties agree to provide each
other, upon written request, with written evidence of
compliance.
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Proprietary
and Confidential to InPulse™ Response Group
2
InPulse Response Group, Inc. -
Amerelite Solutions
February 8, 2006
Page 3 of 5
InPulse
RESPONSE GROUP
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10.
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Assignment -- Except as
outlined in section 11 below, InPulse may delegate or assign any duties
under this agreement to "remote agents' and/or agents supplied by
temporary employment agency(ies) working or contracted by InPulse, or to
any subsidiary or company under common ownership, to provide similar
services, at its discretion, at any time. Inpulse may delegate or assign
any duties under this contract to any company not under common ownership
with the Client's prior written consent. Any such delegation or assignment
shall provide that the assignees are subject to all the terms and
conditions set forth in this
agreement.
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11.
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Inability to Perform -
In the event that, due to circumstances beyond our control, (including but
not limited to labor disturbances, strikes, lockouts, failure of a carrier
to provide lines of service, Government regulations or interference,
accidents, fires, explosions, acts of terrorism or any similar
interruption beyond our reasonable control) InPulse™ is unable to provide
service, our obligations under this contract will be suspended until such
time as services can be restored. However, that inability will not absolve
Client of its responsibilities under this contract, including payment of
any outstanding invoices as due. In the event of any interruption of
services, InPulse™ shall use its best efforts to cause the restoration of
such services as soon as possible. InPulse™ will work with Client to
ensure there are adequate back up and contingency plans to reroute
projects to overflow telemarketing companies in order to minimize the
possibility of Client losses and to maintain the program for the Client in
the event of such emergencies. Client will be responsible to arrange for
such overflow telemarketing companies, should Client elect to provide
overflow facilities and disaster recovery in the event InPulse™ is unable
to perform. This contingency overflow and disaster recovery will be
arranged at the sole expense of the Client. Additionally, Alternative
Destination Routing features or any advanced telephone network routing
features requested by Client will be implemented and billed to Client at
InPulse™'s cost. It InPulse™'s obligations are suspended pursuant to this
section, InPulse™ will not be liable to the Client or any other person or
entity for any claims or causes of action in any way arising out of or
related to such suspension.
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12.
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Limitation of Liability
- InPulse™ will not be liable to Client for any lost profits, any lost
business, or any indirect, consequential, incidental or special losses or
damages arising under this Agreement or any additional agreements between
the parties. InPulse and its suppliers do not warrant the performance or
results you may obtain by using its services. Results may vary from time
to time and neither payment for services nor the responsibilities of
client will be relieved by any changes in the results of clients direct
marketing programs. Any and all actions or claims brought against
InPulse™, its suppliers or successors for breach of Agreement must be
commenced within six (0) months after Client becomes aware of such cause
of action or claim, or such cause of action or claim shall be forever
barred. In the event of differences between the terms and conditions of
this Agreement and any other agreement between the parties, the terms and
conditions of this Agreement shall
control.
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13.
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Indemnification - The
Client and InPulse™ mutually agree to indemnify, defend and hold harmless
each other and their respective directors, officers, employees and agents
from and against all liabilities and expenses whatsoever, including
without limitation, claims, damages, judgments, awards, settlements,
investigations, cost and reasonable attorney fees, which either party may
incur or become obligated to pay arising out of, resulting from, or
relating to (i) any products or services marketed under the terms of this
Agreement, or (ii) breach by either party of any of its representations,
obligations, agreements or duties under this Agreement.
The aggrieved party will immediately
(within seven (7) days) notify the aggrieving party in writing of any
claims threatened or asserted against the aggrieved party. The aggrieved
party shall have the right to satisfy and discharge the same by suit or
settlement or otherwise. The amount of any claim determined to be due by
way of suit, settlement, or otherwise shall immediately become due and
payable by the aggrieving party to the aggrieved party upon
demand.
Under this Agreement both parties agree to
promptly notify (within seven (7) days) the other party in writing of any
and all claims threatened or asserted against them. Each party reserves
the right, at its own expense, to contest such claims. If either party is
actively contesting a claim, the contesting party shall not settle with
claimant without the other party to this Agreement's written
consent.
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14.
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AttorneyFees - In the event of
legal action or other proceedings brought because of an alleged dispute,
breach, default or misrepresentation in connection with this Agreement,
the prevailing party shall be entitled to recover reasonable attorney's
fees, expenses and costs incurred, in addition to any other relief to
which they may be entitled by law.
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15.
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Entire Agreement - This
Agreement and its attached Exhibits, constitutes the entire understanding
between InPulse™ and Client and supersedes all negotiations,
representations, prior discussions and preliminary agreements between the
parties relating to the subject matter hereof. Any modification or addenda
must be in writing and signed by both
parties.
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Proprietary
and Confidential to InPulse™ Response Group
3
InPulse Response Group, Inc. -
Amerelite Solutions
February 8, 2006
Page 4 of 5
InPulse
RESPONSE GROUP
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16.
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Controlling Law - The
validity, interpretation, and performance of this Agreement, will be
controlled and construed under the laws of the County of Maricopa, State
of Arizona, in the United States of America. Exclusive jurisdiction and
venue for any litigation regarding this Agreement shall be in the Maricopa
County, Arizona Superior Court or the United States District Court for the
District of Arizona, Phoenix
Division.
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17.
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Further Action -
InPulse™ and Client shall execute and deliver all documents, provide all
information and take or forebear from all such action as may be necessary
or appropriate to achieve the purposes of this
Agreement.
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18.
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Severability - In the
event that any provision contained herein is held to be invalid, illegal
or unenforceable by any court, such provision will be deemed severable
from the remainder of this Agreement, and shall not affect the remaining
provisions of this Agreement.
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19.
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Presumptions - InPulse™,
and Client jointly prepared this Agreement so any interpretation herein
shall not be strictly construed against either
party.
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20.
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Waiver - The failure of
either InPulse™ or Client to take affirmative action, with respect to any
conduct of the other which is in violation of this Agreement, shall not be
construed as a waiver of the violation or breach, nor shall it be
construed or deemed to be a waiver of any rights of the
parties.
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21.
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Publicity - Any
publicity concerning the relationship established by this Agreement shall
be released only upon mutual consent of both InPulse™ and Client. InPulse™
and Client agree that InPulse, and/or any of its authorized
representatives may use Client's name as a reference, or as part of
InPulse™'s Client list, in any written or oral proposal which InPulse™ may
make to prospective Clients, provided Client is notified prior to
disclosure and that such use of this information shall not constitute a
disclosure of confidential
information.
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22.
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Authorization - Both
parties represent and warrant that they are duly organized and in good
standing and are authorized to enter into this Agreement. The person
executing this Agreement on behalf of either party is authorized to
execute and deliver the same on behalf of that party and to bind that
party. Further, the person executing this Agreement on behalf of either
party agrees to indemnity each other from and against any damages that the
other party may sustain in the event that it is determined that such
person was not authorized to sign this
Agreement.
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23.
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Notices - Notices for
this Agreement must be in writing and shall be delivered by hand or by
postage prepaid, registered or certified U.S. mail with return receipt
requested, or by Federal Express or UPS, to the parties at the following
addresses:
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For InPulse
Response Group, Inc.
Xxxxx
Xxxxxxxxxxx
000 X. 00xx Xxxxxx, Xxxxx
000
Xxxxxxx, XX
00000
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For AMERELITE
SOLUTIONS
0000 X.
00xx Xxx, Xxx 000
Xxxxxxx, XX
00000
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By:/s/ Xxxxx Xxxxxxxxxxx |
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By:
/s/ Xxxxxx Xxxxx
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Xxxxx
Xxxxxxxxxxx
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Xxxxxx
Xxxxx
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President
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3/1/06
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2/23/06
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Date
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Date
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Proprietary
and Confidential to InPulse™ Response Group
4
InPulse Response Group, Inc. -
Amerelite Solutions
February 8, 2006
Page 5 of 5
InPulse
RESPONSE GROUP
Exhibit A: Inbound Pricing
Agreement
Program Name: Collagen
Fusion
Client Name: Amerelite
Solutions
Administrative
Fees:
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Program
Set-Up Fee:
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$1,500
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Must
be paid before calls commence
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Monthly
Service Minimum:
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$5,000
waived for 60 days
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Any
difference between actual Monthly xxxxxxxx (using
media
calendar) and the minimum will be billed to client.
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Security
Deposit:
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If
required, after InPulse Credit Review
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If
required, must be paid before calls commence.
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Telemarketing
Fees:
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Commission
per Order
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3%
or $3.00 whichever is greater. Also, there will be a
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$0.50
per unique read, negative option, continuity sale.
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Talk
Time Charge
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$0.0150
per second
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Informational
Announcement Time
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$0.004
per second
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Customer
Service
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Training
Fees:
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Specialized
Training after Program Launch
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$15.00
per telesales consultant, per hour
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Subsequent
to initial agreed upon training
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Reporting/Data Transmission
Fees:
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Customized
Reporting
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$150
per customized programming hour
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As
requested by client and agreed to in writing
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Additional
services are available upon request
InPulse Response Group, Inc. |
Amerelite
Solutions
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By: /s/ Xxxxx Xxxxxxxxxxx | By: /s/ Xxxxxx Xxxxx | |
Xxxxx
Xxxxxxxxxxx
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Xxxxxx
Xxxxx
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President
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3/1/06
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2/23/06
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Date
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Date
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5