Exhibit 10.29
FULFILLMENT SERVICES AGREEMENT
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THIS FULFILLMENT SERVICES AGREEMENT (the "Agreement"), is made and entered
into this 25th day of October, 2000 (the "Effective Date"), by and between
Brightpoint North America, Inc., an Indiana corporation, with a principal place
of business of 000 Xxxxxxx Xxxxxxx, Xxxxxxxxxx, Xxxxxxx 00000 ("BP") and
XXX.XXX, Inc., a Delaware corporation, with a principal place of business of 00
Xxxxxxxxxx, Xxxxx Xxxxx, Xxxxxxxxxx 00000 ("BUY").
WITNESSETH:
WHEREAS, BUY sells wireless communications devices and related accessories
manufactured by third parties;
WHEREAS, BP is in the business of selling wireless communications devices
and related accessories and providing a variety of services with respect
thereto, including inventory management and fulfillment services; and
WHEREAS, BUY desires to have BP procure certain of BUY's products from
third parties and provide certain services with respect to those products,
pursuant to the terms and conditions of this Agreement.
NOW, THEREFORE, the parties hereto, in consideration of the mutual
covenants and agreements contained herein and other good and valuable
consideration, the receipt and sufficiency of which is hereby acknowledged,
hereby agree as follows:
Article 1: Definitions and Construction
1.1 Definitions. Terms when capitalized and used in this Agreement and any
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Exhibit attached hereto shall have the meanings set forth in Appendix 1 which is
hereby incorporated by reference herein.
1.2 Construction. Unless the context of this Agreement otherwise clearly
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requires, references to the plural include the singular, the singular the plural
and the part the whole and "or" has the inclusive meaning sometimes represented
by the phrase "and/or." The word "including" shall be deemed followed by the
phrase "without limitation." The words "hereof," "herein," "hereunder" and
similar terms in this Agreement refer to this Agreement as a whole and not to
any particular provision of this Agreement. Section, Subsection, Schedule,
Appendix and Exhibit references are to this Agreement unless otherwise
specified.
Article 2: Product Acquisition; Product Warranties
2.1 Product Specifications; Forecasts. Upon the execution of this Agreement,
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BUY shall provide to BP in writing the technical and packaging specifications,
and other material aspects of each Product, which may be amended by BUY from
time to time. BUY shall provide to BP a three (3) calendar month, week-by-week,
rolling forecast of anticipated volumes of Products and Additional Products, by
specific Product or Additional Product or other breakdown as reasonably required
by BP
(the "Forecast"), due by the twenty-first (21st) day of each calendar month (for
the following three (3) calendar month period) during the term of this
Agreement. Each Forecast shall identify the anticipated volumes of Products and
Additional Products on a week-by-week basis. Each Forecast will be binding on
BUY in the aggregate with respect to the entire Forecast. In addition, BUY
hereby agrees that the first calendar month of each Forecast shall include
Product and Additional Product volumes of at least the amount specified in
Exhibit A (the "Forecast Minimum").
2.2 Inventory Procurement. Following BP's receipt from BUY of the Forecast, BP
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may purchase, from time to time, Products from one or more of BUY's Suppliers to
be shipped to the Fulfillment Site as directed by BP. BP may also procure from
time to time Additional Products, including without limitation Accessories, in a
manner and from BP, BP's Affiliates or Subsidiaries or third parties, as
determined in BP's sole discretion. BP will use commercially reasonable efforts
to purchase Products and Additional Products in order to fulfill the forecasted
level of BUY Orders (as identified by BUY in the Forecasts), provided that BP
shall not be required to maintain quantities of Products and Additional Products
in excess of the levels identified in the Forecasts. BUY shall use commercially
reasonable efforts to: (i) ensure such Suppliers supply BP sufficient Products
in a timely manner to meet BP's orders for such Products (the "BP Orders"); (ii)
coordinate appropriate communications between BP and such Suppliers; (iii)
supply any [***]; (iv) ensure that all BP Orders transmitted by BP to such
Suppliers shall be deemed to be accepted by such Suppliers at the time of
receipt of such BP Orders, provided that such BP Orders are in compliance with
this Agreement; (v) ensure that such Suppliers perform in compliance with all
accepted BP Orders; and (vi) ensure that such Suppliers confirm receipt and
acceptance of each BP Order within two (2) days of receipt of such BP Order.
Should BUY desire to have BP maintain in its inventory an amount of Products or
Additional Products with an aggregate Product Cost greater than the Line of
Credit, BUY shall request the same in writing to BP along with an additional
letter of credit to cover the deficiency. BP may grant or deny such request in
its sole discretion.
2.3 BP Order Procedure. Each BP Order issued to a BUY Supplier under this
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Agreement shall identify that it is an order for Products and shall further set
forth the delivery date or dates and the description and quantity of Products
which are to be delivered on each of such dates. The individual contracts for
the sale of Products formed by BP's submission of BP Orders to BUY's Suppliers
pursuant to this Agreement shall automatically incorporate the terms and
conditions of this Agreement and shall not be subject to any conflicting or
additional terms included in any documents exchanged in connection therewith.
The terms and conditions of this Agreement shall control over any terms and
conditions in any purchase order. Notwithstanding anything in this Section 2.3,
BP and a Supplier may, by written agreement approved by BUY, modify the terms
and conditions of this Agreement regarding a BP Order.
2.4 Cancellation of BP Orders. Any cancellation of a BP Order by BP shall be in
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writing to both BUY and the appropriate Supplier(s), or if not initially in
writing, shall be confirmed in writing no later than forty-eight (48) hours
prior to the scheduled date of delivery of the Products to be delivered under
such order.
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[***] Confidential treatment has been requested for the bracketed portions. The
confidential redated portion has been omitted and filed separately with the
Securities and Exchange Commission.
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2.5 Purchase Price; Most Favored Nation Pricing. The prices for Products to be
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paid by BP to the Supplier(s) pursuant to the BP Orders, and any discounts
applicable thereto, shall be set by the Supplier(s) of such Products. BUY shall
provide to BP such prices and any revisions to such prices within a reasonable
time after BUY receives the same from the Suppliers, with the initial pricing
for such Products set forth in Exhibit A. BP shall not be responsible for
negotiating with the Supplier(s) the prices for any Products. BUY shall
negotiate with the Suppliers the prices charged to BP for each and all of the
Products [***]. BUY agrees that it shall use commercially reasonable efforts to
ensure that the Suppliers grant to BP [***] allocation of any Products if the
demand for such Products exceeds the available supply for such Products. The
prices for Products or Additional Products may not include any sales or
transactional taxes that BUY is required to collect or pay per applicable law,
and if any such taxes are levied by any governmental entity, then such taxes
will be added to the applicable prices subject to the provisions of Article 9.
2.6 Packing and Inbound Shipping. BP and BUY shall use commercially reasonable
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efforts to ensure that the Suppliers, at their own expense, pack all Products,
and otherwise meet all of BP's requirements, in accordance with BP's inbound
shipping requirements as set forth in Exhibit C.
2.7 Delivery, Title and Risk of Loss. All prices and all deliveries of Products
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sold by Supplier(s) to BP pursuant to this Agreement shall be made [***], and
title and risk of loss of such Products shall pass to BP at the Fulfillment
Site. BP shall arrange, at BUY's sole expense, all transportation of Products
and Additional Products to the Fulfillment Site pursuant to a BP Order. BP shall
also procure, at BUY's sole expense, insurance for the transportation of the
Products and/or Additional Products. BUY shall pay and be responsible for all
charges, including customs duty and sales tax, incurred with respect to the
Products or Additional Products prior to their delivery to the Fulfillment Site.
BP will use commercially reasonable efforts to process, on BUY's behalf, freight
claims associated with inbound shipments of Products or Additional Products.
2.8 Inspection and Acceptance. Promptly upon the receipt of a shipment of
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Products, BP shall initially examine the shipment to determine whether any item
or items included in the shipment are in short supply, defective or damaged,
provided that BUY acknowledges and agrees that such initial examination will not
include any quality control services to be provided by BP. Within thirty (30)
days of receipt of the shipment, BP shall notify BUY and the relevant
Supplier(s) in writing of any shortages, defects or damage in the Products which
BP claims existed at the time of delivery. If, within the thirty (30) day
period, BP does not notify BUY and the relevant Supplier(s) in writing regarding
shortages, defects or damage existing in a shipment of Products, then that
shipment of Products shall be deemed accepted by BP.
2.9 Payment. Upon delivery and acceptance of Products, the Supplier may submit
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to BP an invoice for those Products. Except for any amounts reasonably disputed
by BP, BP shall pay each
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[***] Confidential treatment has been requested for the bracketed portions. The
confidential redated portion has been omitted and filed separately with the
Securities and Exchange Commission.
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such proper invoice within [***] after BP's receipt of that invoice. Payment
shall be made by BP in United States dollars to a bank account that the Supplier
shall identify in writing to BP. Notwithstanding the foregoing, BP and a
Supplier may, upon mutual written agreement, modify the payment procedures
contained in this Section 2.9.
2.10 Product Warranties. BUY agrees to make commercially reasonable efforts to
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request that Suppliers warrant that all Products sold to BP hereunder: (i)
shall, at the time of delivery, be new Products; (ii) shall be free from any
design defects or defects in workmanship or materials; (iii) shall conform to
all of the technical specifications for such Products and shall perform in the
manner for which such Products were designed; (iv) vest in BP good and valid
title to such Products which is free and clear of all liens, security interests,
encumbrances, burdens and other claims; and (v) and all intellectual property
rights embodied or contained therein, including without limitation the BUY
Marks, shall and do not infringe upon or violate any intellectual property
right, including without limitation copyright, trademark, service xxxx, patent,
patent application, trade dress, trade name, trade secret, mask work, mask right
or any other proprietary right of any third parties. BUY shall also pass through
to BP all representations and warranties provided by Supplier to BUY regarding
the Products, or any other equipment or materials provided by Supplier to BP.
Article 3: Fulfillment Services
3.1 Non-Exclusive Agreement. This Agreement is a non-exclusive agreement.
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3.2 Fulfillment Site; National Account Manager. BP will operate and maintain
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the Fulfillment Site for the purpose of performing the services contemplated by
this Agreement. BP shall, in BP's reasonable discretion, select, design,
operate, maintain, and staff the Fulfillment Site. BP will use commercially
reasonable efforts to employ a sufficient number of trained employees at the
Fulfillment Site to provide the Fulfillment Services. BP shall designate a
national account manager to facilitate communications with BUY.
3.3 Description of Services. During the Term and any Renewal Term of this
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Agreement, BP or BP's Subcontractor(s) will provide services related to the
Products and Additional Products pursuant to the description of services set
forth in Exhibit D (the "Fulfillment Services") and the fees and pricing set
forth in this Agreement. BP will use commercially reasonable efforts to provide
the Fulfillment Services in substantial compliance with the performance
standards set forth in Exhibit H, provided, however, that performance standards
regarding timeliness of Product and Additional Product delivery by BP shall be
mutually agreed upon within ninety (90) days of the Effective Date.
3.4 Standard Hours of Operation. During the Term of this Agreement and any
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Renewal Term, BP shall provide the Fulfillment Services, Monday through Friday,
during BP's standard hours, except for regularly scheduled BP corporate holidays
(the "Holidays"). Upon a request of BUY which is outside of the Forecast, BP
will provide the Fulfillment Services outside of the days and times specified
above, at BP's additional fees and charges for such services as set by BP.
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[***] Confidential treatment has been requested for the bracketed portions. The
confidential redated portion has been omitted and filed separately with the
Securities and Exchange Commission.
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3.5 BUY Orders. During the Term and any Renewal Term of this Agreement, BUY
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will provide BP with purchase orders for Products and Additional Products to be
sold by BP to BUY or BUY's customers (each a "BUY Order").
3.5.1 Cancellation of BUY Orders. BUY shall not have the right to cancel any
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BUY Order, except if BUY requests BP to cancel a BUY Order, then BP
will exercise commercially reasonable efforts to do so provided that BP
shall have no obligation to mitigate damages or monies payable by BUY
to BP other than the cancellation of those BUY Orders which may be
cancelled without expense or liability to BP. In the event that any
Products or Additional Products contained in a BUY Order are on back
order and are unavailable to BP after thirty (30) days from the date of
a BUY Order, then BP shall automatically cancel such BUY Order.
3.6 Shipment to BUY; Title and Risk of Loss. Provided that BP has a sufficient
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amount of Products and Additional Products on hand, BP will use commercially
reasonable efforts to ship Products and Additional Products purchased by BUY
Orders [***] by such means and within such time limits as are set forth in
Exhibit D and Exhibit H. Title and risk of loss of such Products or Additional
Products shall pass to BUY at the Fulfillment Site upon the shipment of such
Products or Additional Products to BUY, or BUY's customer or designated
location. BP shall be responsible for arranging all transportation of Products
or Additional Products to BUY, or BUY's customer or designated location, at
BUY's sole expense. BP shall also procure, at BUY's sole expense, insurance for
the transportation of the Products or Additional Products to BUY, or BUY's
customer or designated location, and such insurance shall be of a kind and on
terms reasonably acceptable to BP. BUY shall pay and be responsible for all
charges, including customs duty and sales tax, and all other costs actually
incurred by BP with respect to the delivery of the Products or Additional
Products to BUY, or BUY's customer. BP will use commercially reasonable efforts
to mitigate, on BUY's behalf, any lost shipments freight claims associated with
shipments of Products or Additional Products.
3.7 Invoices to BUY. BP shall utilize invoices and shipping forms in formats to
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be agreed upon between the Parties. In the event of any conflict between the
terms of this Agreement and such forms, the terms of this Agreement shall
control.
3.8 Returns. BP shall address Product Returns in accordance with Exhibit E.
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Article 4: Reporting Requirements
4.1 Reporting by BP. During the Term of this Agreement and any Renewal Term, BP
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shall provide BUY with reports (the "Reports") pursuant to the description of
reporting set forth in Exhibit F. The Reports shall be provided in the formats
and at the intervals set forth in Exhibit F, or as otherwise mutually agreed to
in writing by the Parties.
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[***] Confidential treatment has been requested for the bracketed portions. The
confidential redated portion has been omitted and filed separately with the
Securities and Exchange Commission.
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4.2 Additional Reporting. In the event that BUY desires additional or modified
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reporting, other than as specified in Section 4.1 and Exhibit F, the Parties
agree to negotiate the content, cost, format and timing of such additional
reports.
4.3 Electronic Communications. The formats and procedures for electronic
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communications made pursuant to this Agreement, whether between the Parties, BP
and BUY or otherwise, shall conform to the specifications set forth in Exhibit
F.
Article 5: Fees and Payment
5.1 Pricing. The Fulfillment Services shall be performed by BP in accordance
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with this Agreement and/or its Subcontractor(s) for BUY at the prices set forth
in Exhibit G. BP shall ship Products and Additional Products in accordance with
BUY Orders or in accordance with Section 5.3 or 5.4 and invoice BUY: (a) at
least [***] (or more often as set by BP in BP's sole discretion) for the Product
Costs of such Products or Additional Products, the Fulfillment Services
performed on such Products or Additional Products, charges, costs and other fees
as described in this Agreement; or (b) [***] days after BP's receipt of such
Product(s) or Additional Products (the "Holding Period") as specified in Section
5.3 below. The exact timing of such invoicing by BP shall be determined by BP in
its reasonable discretion. Such invoices shall include all costs incurred and
fees charged by BP, including, without limitation, the following as may be
specified in Exhibit A and Exhibit G: (i) the Product Cost; (ii) the Inventory
Management Fee; (iii) the Fulfillment Services Fee; (iv) the Accessory
Fulfillment Fee; (v) the Return Processing Fee; and (vi) all packaging,
shipping, handling, insurance and related costs incurred by BP. The fees and
other charges made by BP under this Agreement may be changed from time to time
upon the mutual agreement of the Parties.
5.1.1 Returned Products or Additional Products. Except for Accessories which
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are addressed in Section 5.1.2 below, for any Products or Additional
Products returned to BP, BP will only provide a credit to BUY if BP
receives a credit for such Products or Additional Products from the
applicable Supplier or other third party carrier. For any returned
Products or Additional Products that BP does not receive a credit from
the applicable Supplier or third party carrier, such Products or
Additional Products shall be shipped by BP to BUY or a third party
designated by BUY, at BUY's sole cost and expense. Additionally, due
to the nature of the purchasing arrangement for Verizon products, BUY
acknowledges and agrees that only [***] will receive credit as
determined by Verizon. BUY acknowledges and agrees that, in accordance
with Article 11 of this Agreement, BP is providing no warranties with
respect to the Products and/or Additional Products.
5.1.2 Returned Accessories. [***] BUY acknowledges and agrees that, in
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accordance with Article 11 of this Agreement, BP is providing no
warranties with respect to the Accessories.
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[***] Confidential treatment has been requested for the bracketed portions. The
confidential redated portion has been omitted and filed separately with the
Securities and Exchange Commission.
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5.2 Invoicing and Payment. BP will invoice BUY for all services rendered and
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other charges incurred under this Agreement. BUY shall pay to BP all invoiced
amounts in accordance with this Agreement. Payment shall be received by BP
within [***] of the date of an invoice from BP. Payment received by BP more than
[***] after the date of an invoice shall bear interest at a rate of [***] per
month.
5.3 Excess Inventory. As used in this Agreement the term "Excess Inventory"
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shall refer to any Products or Additional Products, whether raw material or
finished good items, held on hand by BP for at least the Holding Period, as
identified to BUY by BP monthly. Within [***], BP will provide to BUY a
calculation of Excess Inventory, if any, for the prior month and an invoice for
the fee, if any, to be paid by BUY for such Excess Inventory (the "Excess
Inventory Fee"). Unless BP instructs BUY otherwise, within [***] of the date of
BP's Excess Inventory calculation and Excess Inventory Fee invoice, BUY shall
provide to BP a BUY Order for all items reflected in the Excess Inventory
calculation, with such BUY Order deemed issued by BUY if BUY does not provide
same to BP within the [***] period. All Excess Inventory will be shipped to BUY
or BUY's designated location as directed by BUY in the BUY Order (or if the BUY
Order was deemed issued, then to BUY) and at BUY's sole expense. BP will invoice
BUY the Excess Inventory Fee for each item of Excess Inventory, where the Excess
Inventory Fee shall be calculated as [***]. In addition, BP will continue to
accumulate and invoice BUY for the Inventory Management Fee for each item of
Excess Inventory remaining at the Fulfillment Site until such items are shipped
to BUY or BUY's designated location. Title of ownership and risk of loss in such
Excess Inventory will transfer to BUY as specified in Section 3.6 above, and BUY
shall pay to BP all invoiced amounts for such Excess Inventory as specified in
Section 5.2 above. BP shall not be obligated to, and shall not, ship any Excess
Inventory to BUY or as otherwise directed by BUY unless and until BP receives
from BUY all invoiced amounts for such Excess Inventory.
5.4 Discontinued Inventory. As used in this Agreement the term "Discontinued
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Inventory" shall refer to any Products or Additional Products, raw material or
finished good item for which BUY has no forecasted usage based on the most
recent Forecast or which has been designated in writing to BP as "Discontinued
Inventory" by BUY. BUY and BP will review Discontinued Inventory on a monthly
basis. BUY will instruct BP as to the disposition of Discontinued Inventory. BP
will invoice BUY for Discontinued Inventory in the amount of [***]. Within
[***], BP will provide to BUY a listing of Discontinued Inventory on hand at BP
for the prior month. Within [***] of receipt of such Discontinued Inventory
listing, BUY will generate a BUY Order to BP for all Products or Additional
Products or items reflected in the Discontinued Inventory listing. All
Discontinued Inventory will be shipped to BUY or BUY's designated location as
directed by BUY and at BUY's sole expense. BP will invoice BUY for each item of
Discontinued Inventory shipped in the amount of the Product Cost plus the
Inventory Management Fee, plus any other costs incurred and fees accumulated by
BP, including without limitation any fees for any Fulfillment Services performed
on such Products and/or Additional Products. Title of ownership and risk of loss
in such Discontinued Inventory will transfer to BUY as specified in Section 3.6
above, and BUY shall pay to BP all invoiced amounts for such Discontinued
Inventory and items as specified in Section 5.2 above.
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[***] Confidential treatment has been requested for the bracketed portions. The
confidential redated portion has been omitted and filed separately with the
Securities and Exchange Commission.
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Unless designated in writing by BUY as Discontinued Inventory, those Products or
Additional Products ordered by BP in excess of the applicable Forecast shall not
be considered Discontinued Inventory.
5.5 Scrapped Inventory. BUY may elect to scrap any Products or Additional
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Products in BP's inventory, including without limitation Excess Inventory and/or
Discontinued Inventory, by providing to BP written notice of such election. If
BUY elects to scrap any Excess Inventory or Discontinued Inventory, BUY must
provide to BP, in writing, a BUY Order with a listing of such inventory to be
scrapped within [***] of receipt of the monthly Excess Inventory calculation or
Discontinued Inventory listing. Upon receipt of a BUY Order with an inventory
scrap listing from BUY, BP shall generate an invoice to BUY in the amount of
[***]. Upon receipt of BUY's payment of such invoice, BP shall send such
Products and/or Additional Products [***] to a third party vendor who BUY
designates to BP in writing for such vendor to scrap such products. In no event
shall BP be responsible for scrapping Products or Additional Products and BUY
shall manage the collection of any funds from such third party vendor(s) for the
sale of scrapped Products and/or Additional Products. Title of ownership and
risk of loss in any Products or Additional Products designated to be scrapped by
BUY will transfer to BUY as specified in Section 3.6 above, and BUY shall pay to
BP all invoiced amounts for such Products or Additional Products as specified in
Section 5.2 above.
Article 6: Quarterly Reviews
BP and BUY agree to meet within thirty (30) days after the end of every
calendar quarter during the Term and any Renewal Term of this Agreement (the
"Quarterly Review"). During each Quarterly Review, BP and BUY will review, in
good faith, the results of the previous quarter and strategically plan for
upcoming quarter(s). During the Quarterly Review, the Parties agree to discuss
at least each of the following as they relate to the previous calendar quarter:
(i) BP performance review; (ii) continuous improvement projects; (iii)
management status reviews; (iv) cost reduction initiatives; and (v) other topics
related to the transactions contemplated by this Agreement as necessary. The
Quarterly Reviews will be scheduled at times and locations, or via
teleconference or video-conference, as mutually agreeable to the Parties.
Article 7: Use of Certain Intellectual Property
The Parties acknowledge and agree that completion of the services
contemplated under this Agreement by BP and BP's Subcontractor(s) shall require
BP to utilize certain trademarks, trade names and logos involving the word "BUY"
or "XXX.XXX" or involving the names of the manufacturers of such Products or
Additional Products or otherwise designating the Products or Additional Products
contemplated by this Agreement (the "BUY Marks"), and other intellectual
property rights of or licensed to BUY related to the Products or Additional
Products. Thus, BUY hereby grants to BP and BP's Subcontractor(s), a non-
exclusive right and license and/or sub-license to use the BUY Marks and other
necessary intellectual property rights that BUY is authorized to license or sub-
license, only in connection with the services and transactions contemplated
under this
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[***] Confidential treatment has been requested for the bracketed portions. The
confidential redated portion has been omitted and filed separately with the
Securities and Exchange Commission.
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Agreement. It is expressly agreed by the Parties that the BUY Marks are and
shall at all times remain the exclusive property of BUY, or licensed to BUY, and
all use of the BUY Marks hereunder by BP and the Subcontractor(s) shall be in
accordance with BUY's standard policies governing the size, typeface and other
usage requirements as provided to BP by BUY from time to time.
Article 8: Indemnifications
8.1 BUY Indemnification. BUY shall indemnify, defend and hold harmless BP and
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its affiliates and their respective directors, officers, shareholders,
customers, employees and agents from and against any and all claims, demands,
suits, actions, judgments, costs and liabilities, including reasonable
attorneys' fees, relating to or arising out of: (i) any allegation that the
Products or the BUY Marks furnished under this Agreement infringe or violate any
patent, copyright, trade secret, trade name, trade dress, mask work, mask
rights, trademark or any other proprietary right of any third party; (ii) the
negligence of BUY's agents, employees or subcontractors or the malfunction of
BUY equipment or Products on the property of BP; (iii) BP's sale or handling of
the Products, or such other related materials provided by BUY to BP hereunder,
in accordance with this Agreement, including without limitation any such claims
arising under any theory of product liability; or (iv) BUY's material breach of
any warranty, term or condition stated in this Agreement.
8.2 BP Indemnification. BP shall indemnify, defend and hold harmless BUY and
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its affiliates and their respective directors, officers, shareholders,
customers, employees and agents from and against any and all claims, demands,
suits, actions, judgments, costs and liabilities, including reasonable
attorneys' fees, relating to or arising out of: (i) any allegation that the
Fulfillment Services and/or any Additional Products, or the marks furnished by
BP under this Agreement with respect to such Additional Products infringe or
violate any patent, copyright, trade secret, trade name, trade dress, mask work,
mask rights, trademark or any other proprietary right of any third party; (ii)
BP's sale or handling of the Additional Products, or such other related
materials provided by BP to BUY hereunder, in accordance with this Agreement,
including without limitation any such claims arising under any theory of product
liability; or (iii) BP's material breach of any warranty, term or condition
stated in this Agreement.
8.3 Mutual Indemnification. Except as otherwise provided herein, BP and BUY
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shall indemnify and hold each other harmless from any third-party claim, demand
and cause of action, including claims by their respective employees arising out
of or related to any work performed under this Agreement, resulting in whole or
in part from the negligent acts or omissions of one of them, provided that if
any claim, demand or cause of action is due to the joint or concurrent
negligence of both Parties to the Agreement, any indemnification will be in
proportion to the indemnifying Party's fault. For all indemnities provided by
either or both of the Parties in accordance with Article 8: (i) the indemnified
party must promptly notify the indemnifying party of any claim; (ii) the
indemnifying party will have sole control of the defense and all related
settlement negotiations; and (iii) the indemnified party will provide to the
indemnifying party such cooperation as is reasonably necessary.
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Article 9: Taxes
9.1 Provision of Services by BP to BUY. If any services contemplated by this
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Agreement and provided by BP or any Subcontractor(s) to BUY are subject to any
state or local sales or transaction taxes required to be paid by BUY, then BP
shall include such taxes on the original invoice for such services. BUY shall
pay all applicable sales and transaction taxes that it is required to pay by
applicable law for services performed by BP and invoiced by BP when BUY remits
payment for such services.
9.2 Indemnification of BP by BUY for Certain Taxes. If as a result of the
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manner in which BUY is conducting its business or the performance by BP of any
services contemplated by this Agreement BP is deemed to be liable for any other
tax that BUY is required to pay by applicable law, including without limitation
any telecommunications tax that BUY is required to pay, then BUY shall indemnify
BP for any such resulting tax assessment. BUY agrees to pay any penalty,
interest, tax or other charge that may be levied or assessed as a result of any
delay or failure of BP for any reason to collect or pay any such tax levied, or
to file any return or information required by law, rule or regulation of any
federal, state or local government authority; provided, however, that: (i) BP
shall notify BUY as soon as practicable of the nature and amount of the
assessment; and (ii) BP shall cooperate with BUY in any effort to protest or
contest the assessment, at BUY's sole discretion.
Article 10: Nondisclosure; Press Release
BUY and BP acknowledge that, in the course of performing their obligations
under this Agreement, each Party may acquire information, identified as
confidential, about the other Party, its business activities and operations, its
technical information and trade secrets, of a highly confidential and
proprietary nature, including without limitation, marketing records and plans,
forecasts and strategies, merchandising records, customer records and mailing
lists, cost structures, allocation and pass through procedures, staffing levels,
systems information, technology, technical information, know-how, computer
programs, and general financing and business plans and information (all such
information relating to BUY or BP being "Confidential Information" and the Party
to whom such Confidential Information relates being the "Proprietary Party").
Each Party will hold the other party's Confidential Information in strict
confidence and will use reasonable precautions to prevent the unauthorized
disclosure or access to the other party's Confidential Information, employing at
least those precautions that such Party employs to protect its own Confidential
Information but in no event less than reasonable precautions. BP and BUY agree
that each will not, during the Term hereof or thereafter and unless otherwise
instructed by the Proprietary Party in writing, (i) divulge, furnish, disclose,
or make accessible to any third party any of the other's Confidential
Information; provided however, that each party may disclose, upon prior written
notice to the other, Confidential Information or other information regarding
this Agreement for which disclosure is required by the Securities and Exchange
Commission; or (ii) make use of any of the other's Confidential Information,
other than as reasonably necessary for performance under this Agreement.
Confidential Information shall not include any information which (i) at the time
of disclosure by the other party or thereafter is generally available to and
known by the public other than through any action or inaction of such party,
(ii) was known to the other party on a non-
10
confidential basis from a source other than the Proprietary Party, provided that
such source is not bound by a confidentiality agreement, or contractual or
fiduciary obligation with the Proprietary Party, (iii) which is independently
developed by persons having no access to the Proprietary Party's Confidential
Information (and which is established by documentary evidence) or (iv) has been
independently acquired or developed by the other Party by persons without access
to such information and without use of any Confidential Information of the
Proprietary Party, and without violating any obligations under this Agreement,
or of any other agreement between BUY and BP. Each Party, with prior written
notice to the Proprietary Party if permitted, may disclose such Confidential
Information to the minimum extent possible that is required to be disclosed to a
governmental entity or agency in connection with seeking any governmental or
regulatory approval, or pursuant to the lawful requirement or request of a
governmental entity or agency, provided that reasonable measures are taken to
guard against further disclosure, including without limitation, seeking
appropriate confidential treatment or a protective order, or assisting the other
Party to do so. In the circumstances described in the preceding sentence, the
disclosing Party will not oppose action by the Proprietary Party to obtain such
an order or similar remedy. This Article 10 shall survive termination of this
Agreement. In the event of a breach or threatened breach of the provisions of
this Article 10, the non-disclosing Party shall be entitled to an injunction
restraining such breach or threatened breach without having to prove actual
damages or threatened irreparable harm. Such injunctive relief as the non-
disclosing Party may obtain shall be in addition to all of the rights and
remedies available at law and in equity. The Parties agree that the terms and
conditions of this Agreement are included within the definition of Confidential
Information. Upon the execution of this Agreement, the Parties shall mutually
agree upon the content of a mutually acceptable press release regarding the
relationship between the Parties as a result of this Agreement.
Article 11: Warranties
11.1 Non-Application of Product Warranties to BP. The Parties agree that any of
-------------------------------------------
BUY's warranties for the Products or Additional Products provided to third
parties shall not apply, in any manner, to BP and that BP shall not be
responsible for such warranties.
11.2 Disclaimer of Product and Additional Product Warranties. EACH PARTY HEREBY
-------------------------------------------------------
DISCLAIMS ANY WARRANTY, EXPRESS OR IMPLIED, AS TO THE PRODUCTS AND ADDITIONAL
PRODUCTS, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE. NEITHER PARTY SHALL BE LIABLE TO THE OTHER
PARTY OR ANY THIRD PARTY FOR ANY DAMAGE, LOSS, COST OR EXPENSE OR BREACH OF
WARRANTY WITH RESPECT TO THE PRODUCTS AND ADDITIONAL PRODUCTS UNLESS SUCH
DAMAGE, COST OR EXPENSE ARISES FROM OR IS RELATED TO THAT PARTY'S CONDUCT,
OMISSION OR INDEMNIFICATION OBLIGATIONS HEREUNDER. Notwithstanding the
foregoing, BP agrees to pass through to BUY any warranties that it may obtain
from the suppliers of the Additional Products.
11
Article 12: Limitation of Liability
12.1 Limitation of Liability for BP. EXCEPT FOR BP'S INDEMNITY OBLIGATIONS UNDER
------------------------------
SECTION 8.2, BP'S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT
WHETHER FOR BREACH OF CONTRACT OR WARRANTY, NEGLIGENCE, STRICT LIABILITY IN TORT
OR OTHERWISE, IS LIMITED TO AN AMOUNT EQUAL TO THE AGGREGATE AMOUNT ACTUALLY
PAID OR PAYABLE FROM BUY TO BP, EXCLUDING THE AGGREGATE PRODUCT COST OF ANY
PRODUCTS AND ADDITIONAL PRODUCTS, IN THE TWELVE (12) MONTHS PRECEDING THE
ACCRUAL OF ANY SUCH CAUSE OF ACTION OR CLAIM; PROVIDED, HOWEVER THAT IF SUCH A
CLAIM IS FOR A LOSS OF PRODUCTS DUE TO BP'S CONDUCT OR OMISSION, THEN BP'S
LIMITATION AMOUNT SHALL INCLUDE THE PRODUCT COST OF THOSE PRODUCTS. EXCEPT AS
OTHERWISE SET FORTH HEREIN, BUY'S SOLE REMEDY IS TO REQUEST BP TO REFUND SUCH
PAYMENTS RECEIVED OR IN THE CASE OF THE SERVICES RENDERED, AT BUY'S OPTION,
EITHER TO REFUND THE PRICE CHARGED OR REMEDY THE DEFECTS.
12.2 Limitation of Liability for BUY. EXCEPT FOR BUY'S INDEMNITY OBLIGATIONS
-------------------------------
UNDER SECTION 8.1, BUY'S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THIS
AGREEMENT WHETHER FOR BREACH OF CONTRACT OR WARRANTY, NEGLIGENCE, STRICT
LIABILITY IN TORT OR OTHERWISE, IS LIMITED TO AN AMOUNT EQUAL TO THE AGGREGATE
AMOUNT ACTUALLY PAID OR PAYABLE FROM BUY TO BP, EXCLUDING THE AGGREGATE PRODUCT
COST OF ANY PRODUCTS AND ADDITIONAL PRODUCTS, IN THE TWELVE (12) MONTHS
PRECEDING THE ACCRUAL OF ANY SUCH CAUSE OF ACTION OR CLAIM.
12.3 No Consequential Damages. BP AND BUY SHALL NOT BE RESPONSIBLE FOR SPECIAL,
------------------------
INDIRECT, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES OF ANY KIND, INCLUDING
WITHOUT LIMITATION, LOST PROFITS OR OTHER MONETARY LOSS, ARISING OUT OF BP'S OR
BUY'S PERFORMANCE OR FAILURE TO PERFORM HEREUNDER OR DUE TO THE FAILURE OR POOR
PERFORMANCE OF THE PRODUCTS OR ADDITIONAL PRODUCTS, WHETHER OR NOT ANY SUCH
MATTERS OR CAUSES ARE WITHIN BP'S OR BUY'S CONTROL OR DUE TO NEGLIGENCE OR OTHER
FAULT ON THE PART OF BP OR BUY, THEIR AGENTS, AFFILIATES, MANUFACTURERS,
EMPLOYEES OR OTHER REPRESENTATIVES.
Article 13: Term and Termination
13.1 Term of This Agreement. Unless sooner terminated as set forth herein, the
----------------------
initial term of this Agreement shall be two (2) years ("Term"). Upon the
expiration of the initial two-year Term, the term of this Agreement shall
automatically extend for successive renewal terms of one (1) year ("Renewal
Term"), unless at least sixty (60) days prior to the end of such initial Term or
the then current Renewal Term one Party sends to the other Party written notice
of that Party's desire not to extend the Agreement beyond the then current term.
12
13.2 Termination by Either Party for Default. If either Party defaults in the
---------------------------------------
performance of any material duty or obligation under this Agreement (a
"Default") and does not cure such Default within thirty (30) days after being
given written notice by the other Party specifying the Default, the Party not in
default may as its sole remedy, by giving written notice thereof to the
defaulting Party, terminate this Agreement as of a date specified in such notice
of termination.
13.3 Insolvency. If either Party becomes or is declared insolvent or bankrupt,
----------
is the subject of any proceedings relating to its liquidation, insolvency or for
the appointment of a receiver or similar officer for it, makes an assignment for
the benefit of all or substantially all of its creditors, or enters into an
agreement for the composition, extension, or readjustment of all or
substantially all of its obligations, then the other Party may, by giving
written notice to such Party, terminate this Agreement as of a date specified in
such notice of termination.
13.4 Repurchase of Products or Additional Products. Upon the termination of this
---------------------------------------------
Agreement for any reason, BP may at its option ship any and all Products and
Additional Products then in BP's inventory to BUY for repurchase by BUY at a
price equal to the Product Cost to BP plus the Inventory Management Fee plus any
other costs incurred and fees accumulated by BP, including without limitation
all of BP's fees for Fulfillment Services performed by BP on such Products or
Additional Products. BP may also, in BP's sole discretion, elect to sell any or
all such Products or Additional Products to any third party purchasers.
Article 14: Force Majeure; Termination for Delay
14.1 Force Majeure. No failure, delay or default in performance of any
-------------
obligation of a Party to this Agreement shall constitute an event of default or
a breach of this Agreement, to the extent that such failure to perform, delay or
default arises out of a cause, existing or future, that is beyond the control
and without negligence of the Party otherwise chargeable with failure, delay or
default, including, but not limited to: action or inaction of governmental,
civil or military authority; fire; strike; lockout or other labor dispute;
flood; war; riot; theft; earthquake and natural disaster. The affected Party
shall take action to minimize the consequences of any such cause. Either Party
desiring to rely upon any of the foregoing as an excuse for failure, default or
delay in performance shall, when the cause arises, give to the other Party
prompt notice in writing of the facts which constitute such cause; and, when the
cause ceases to exist, give prompt notice thereof to the other Party.
14.2 Termination for Delay. If any performance date under this Agreement is
---------------------
postponed or extended pursuant to Section 14.1 for longer than sixty (60)
calendar days, either Party may, by written notice given during the postponement
or extension, terminate the other Party's right to render further performance
after the effective date of termination without liability for that termination.
Article 15: Arbitration
In the event that the Parties are unable to resolve, within a
reasonable time, any controversy, dispute or claim arising out of or relating to
this Agreement, or its interpretation, application,
13
performance, breach or termination, the Parties agree to first discuss the
dispute informally. In the event that such negotiation is not successful in
achieving the resolution of the dispute, then either of such Parties may submit
such dispute to binding arbitration before a panel of three arbitrators in
accordance with the Commercial Arbitration Rules of the American Arbitration
Association then in effect. Each Party shall appoint one (1) arbitrator and the
third arbitrator shall be chosen by the two (2) arbitrators so appointed within
thirty (30) days after they are appointed. If such two (2) arbitrators fail or
are unable to select a third arbitrator within such time period, then the third
arbitrator shall be selected in accordance with the Commercial Arbitration Rules
of the American Arbitration Association then in effect. Such arbitration shall
take place in Denver, Colorado. The losing Party shall bear all costs of
arbitration. The arbitrators shall have the right and authority to determine how
their decision or award as to each issue and matter in dispute may be
implemented or enforced. The arbitrators shall be required to produce a written
opinion setting forth the reasons for the decision or award made. The decision
of a majority of such arbitrators shall be binding and conclusive on the Parties
hereto, provided such decision is consistent with this Agreement. There shall be
no appeal therefrom other than for bias, fraud, or misconduct. Notwithstanding
the foregoing, claims for equitable or injunctive relief shall not be subject to
this Article.
Article 16: Miscellaneous
16.1 Notices and Other Communications. Notice by any Party under this Agreement
--------------------------------
shall be in writing and personally delivered or given by registered mail,
overnight courier, telecopy confirmed by registered mail, telefax or prepaid
cable, addressed to the other Party at its address given on the first page
hereof (or at such other address as may be communicated to the notifying Party
in writing) and shall be deemed to have been served when delivered or, if
delivery is not accomplished by reason of some fault of the addressee, when
tendered.
16.2 Counterparts. This Agreement may be executed in two (2) counterparts, which
------------
may be transmitted by facsimile transmission, each of which shall constitute an
original instrument, but both of which shall constitute only one and the same
instrument.
16.3 Governing Law. This Agreement shall be governed by and construed in
-------------
accordance with the laws of the State of Delaware, without reference to its
conflict of laws principles.
16.4 Severability. If any provision in this Agreement shall be found or be held
------------
to be invalid or unenforceable then the meaning of said provision shall be
construed, to the extent feasible, so as to render the provision enforceable,
and if no feasible interpretation would save such provision, it shall be severed
from the remainder of this Agreement which shall remain in full force and effect
unless the severed provision is essential and material to the rights or benefits
received by either Party. In such event, the Parties shall use commercially
reasonable efforts to negotiate, in good faith, a substitute, valid and
enforceable provision or agreement which most nearly affects the Parties' intent
in entering into this Agreement.
14
16.5 Subject Headings. The subject headings of the Articles and Sections of this
----------------
Agreement are included for the purpose of convenience of reference only, and
shall not affect the construction or interpretation of any of its provisions.
16.6 Transaction Expenses. Each Party shall bear its own costs and expenses
--------------------
(including attorneys' fees) incurred in connection with the negotiation and
preparation of this Agreement and consummation of the transactions contemplated
hereby.
16.7 No Waiver. No waiver of any term or condition of this Agreement shall be
---------
valid or binding on a Party unless the same shall have been mutually assented to
in writing by both Parties. The failure of a Party to enforce at any time any of
the provisions of this Agreement, or the failure to require at any time
performance by one or both of the Parties of any of the provisions of this
Agreement, shall in no way be construed to be a present or future waiver of such
provisions, nor in any way affect the ability of a Party to enforce each and
every such provision thereafter.
16.8 Entire Agreement. The terms and conditions of this Agreement and the
----------------
Exhibits and Appendix attached hereto and referenced herein constitute the
entire agreement between the Parties and supersede all previous agreements and
understandings, whether oral or written, between the Parties with respect to the
subject matter hereof, and no agreement or understanding varying or extending
the same shall be binding upon any Party unless in a written document which
expressly refers to this Agreement and which is signed by the Party to be bound
thereby.
16.9 Assignment. This Agreement shall inure to the benefit of, and shall be
----------
binding upon, the Parties and their respective successors and assigns. No Party
may assign or delegate this Agreement or any of its rights or duties under this
Agreement without the prior written consent of the other Party except as
expressly set forth herein or to a person or entity into which it has merged or
which has otherwise succeeded to all or substantially all of the business and
assets of the assignor, and which has assumed in writing or by operation of law,
the assignor's obligations under this Agreement, provided that either Party may
assign any and/or all of its rights or obligations hereunder to a Subsidiary or
an Affiliate.
16.10 Independent Contractor. With respect to all matters relating to this
----------------------
Agreement, BP shall be deemed to be an independent contractor and except as
otherwise provided herein, shall bear its own expenses in connection with this
Agreement and shall have no express or implied right or authority to assume or
create any obligation on behalf of BUY. Nothing stated in this Agreement shall
be construed as creating the relationships of employer and employee, franchiser
and franchisee, master and servant, dealership, partnership or joint venture
between BUY and BP. BP shall not represent itself or its organization as having
any relationship other than that of an independent contractor for the limited
purposes described in this Agreement. Except as expressly set forth herein BP
shall not have, nor shall it hold itself out as having, the power to make
contracts in the name of BUY.
16.11 Compliance with Laws. BUY and BP shall at all times conduct their efforts
--------------------
under this Agreement in strict accordance with all applicable federal, state and
local laws and regulations and with the highest commercial standards. Each party
agrees to promptly comply with any notices
15
received regarding compliance with any state or federal law including but not
limited to laws regarding warranty or consumer protection.
16.12 Survival. Provisions contained in this Agreement that by their sense and
--------
context are intended to survive completion of performance, termination or
cancellation of this Agreement shall so survive. Representations and warranties
shall survive the termination of this Agreement for a period of two (2) years.
[The Remainder of This Page Intentionally Left Blank.]
16
IN WITNESS WHEREOF, the Parties have caused this Agreement to be executed
by their duly authorized and empowered officers and representatives as of the
Effective Date.
Brightpoint North America, Inc. XXX.XXX, Inc.
By:_________________________________ By:_______________________________
Printed:____________________________ Printed:__________________________
Title:______________________________ Title:_____________________________
17
APPENDIX 1
Definitions
"Accessory" means any wireless communication accessories or other items related
to the Products or Additional Products.
"Accessory Fulfillment Fee" has the meaning given in Exhibit G.
"Additional Products" means any and all wireless communication devices
(excluding the Products), including without limitation, those items listed on
Exhibit A, which may be modified from time to time upon the mutual written
agreement of the parties, and the Accessories and Collateral associated with
such items and with Products.
"Affiliate" means any person or entity that directly or indirectly controls, is
under common control with, or is controlled by where "control" means possession,
directly or indirectly, of the power to direct or cause the direction of
management or policies (whether through ownership of securities or partnership
or other ownership interest, by contract or otherwise).
"Agreement" means this Agreement and all exhibits and appendices attached
hereto.
"Average Days of Inventory" has the meaning given in Exhibit G.
"Average Days of Excess Inventory" has the meaning given in Exhibit G.
"Average Product Cost" has the meaning given in Exhibit G.
"BP Orders" has the meaning given in Section 2.2.
"BUY Marks" has the meaning given in Article 7.
"BUY Order" has the meaning given in Section 3.5.
"Collateral" means all packaging materials, Product literature, and other items
or materials associated with the Products and the Additional Products.
"Confidential Information" has the meaning given in Article 10.
"Defaults" has the meaning given in Section 13.2.
"Discontinued Inventory" has the meaning given in Section 5.4.
"EDI" has the meaning given in Exhibit D.
"Excess Inventory" has the meaning given in Section 5.3.
"Excess Inventory Fee" has the meaning given in Section 5.3.
"Forecast" has the meaning given in Section 2.1.
"Forecast Minimum" has the meaning given in Section 2.1.
"FTP" has the meaning given in Section Exhibit D.
18
"Fulfillment Services" has the meaning given in Section 3.3.
"Fulfillment Services Fee" has the meaning given in Exhibit G.
"Fulfillment Site" means the BP facility located at 000 Xxxxxxx Xxxxxxx,
Xxxxxxxxxx, Xxxxxxx 00000 and/or the BP facility located at 0000 Xxxxxxx Xxxxx,
Xxxx, Xxxxxx 00000 and/or any other facility that BP may designate, in its sole
discretion.
"Holding Period" has the meaning given in Section 5.1.
"Holidays" has the meaning given in Section 3.4.
"Inventory Adjustment Transaction" means an adjustment of levels of Products or
Additional Products in BP's inventory, as determined in BP's sole discretion and
based upon information available to BP.
"Inventory Management Fee" means inventory management and carrying costs charged
by BP to BUY in the amount of [***] as calculated in accordance with Exhibit G.
"Kit" has the meaning given in Exhibit G.
"Kitting" has the meaning given in Exhibit D.
"Line of Credit" means the amount of a line of credit for BUY approved and
established in writing by BP, as determined in BP's sole discretion, and as may
be amended or revoked from time-to-time and at any time, in BP's sole
discretion, by written notice to BUY.
"Party" or "Parties" shall refer to a party or the parties to this Agreement,
namely BP and/or BUY.
"Products" means any and all wireless communication devices, including without
limitation, those items listed in Exhibit A, which may be modified from time to
time upon the mutual written agreement of the Parties and the Collateral
associated with such items.
"Product Cost" means the price paid for such Product(s) and/or Additional
Product(s) by BP, plus any and all applicable other costs and fees incurred or
accumulated by BP with respect to such Products or Additional Products,
including without limitation, taxes, freight, insurance, penalties, interest,
inbound and outbound shipping and handling costs, charges for all fulfillment
fees, as specified in Exhibit G or this Agreement, performed on such Products or
Additional Products, and all other fees and charges.
"Quarterly Review" has the meaning given in Article 6.
"Refusal" means a return of Product(s) or Additional Product(s) by a carrier due
to a denial to accept shipment of such Product(s) or Additional Product(s) or
any other denial to accept shipment of such Product(s) or Additional Product(s)
by BUY's customer.
"Renewal Term" has the meaning given in Section 13.1.
"Reports" has the meaning given in Section 4.1.
"Return" means a return of Product(s) or Additional Product(s) by BUY's customer
via such customer's own shipping arrangement and subsequent to such customer's
initial acceptance of such Product(s) or Additional Product(s), or a
___________________
[***] Confidential treatment has been requested for the bracketed portions. The
confidential redated portion has been omitted and filed separately with the
Securities and Exchange Commission.
19
Refusal of Product(s) or Additional Product(s) which shall be handled in
accordance with Exhibit E.
"Return Processing Fee" has the meaning given in Exhibit G.
"Subcontractor" means any third party utilized by BP to provide services
hereunder; provided, however, that BP shall notify BUY of any such third party
and BUY shall approve any such third party utilized.
"Subsidiary" means any wholly owned subsidiary of BP.
"Supplier" means those manufacturers and suppliers of Products with whom BUY has
a pre-existing contractual relationship, and listed in Exhibit B, which may be
modified from time to time upon the mutual written agreement of the Parties.
"Term" has the meaning given in Section 13.1.
"Territory" means North America, but may expanded upon the mutual written
agreement of the Parties.
"UOM" has the meaning given in Exhibit C.
"Unit" has the meaning given in Exhibit G.
20
EXHIBIT A
Products and Initial Pricing; Additional Products and Accessories; and Forecast
Minimum
Products and Pricing
--------------------
Nokia 5160 [***]
Nokia 6160 [***]
Motorola StarTAC 7797 [***]
Ericsson LX 588 [***]
Mitsubishi T250 [***]
Nokia 8260 (Red) [***]
Nextel i1000plus [***]
Nextel i2000 [***]
Nextel i550plus [***]
Ericsson LX 700 [***]
Nokia 5160 [***]
Nokia 252 [***]
Additional Products and Accessories
-----------------------------------
Nokia 5185
Motorola StarTAC 7868
Audiovox CDM 9000
NOKIA
CLA OEM LCH-9
Li-xxx Xxxx. OEM BLS-2
LC OEM CSL-1
Travel Charger OEM ACP-7U
Orange Faceplate OEM SKH-265
Red Faceplate OEM XXX-000
Xxxxx Xxxxxxxxx XXX XXX-000
Blue Faceplate OEM SKH-268
Silver Faceplate OEM SKH-269
_____________________
[***] Confidential treatment has been requested for the bracketed portions. The
confidential redated portion has been omitted and filed separately with the
Securities and Exchange Commission.
21
Nokia
CLA OEM LCH-9
Li-xxx Xxxx. OEM BLS-2
LC OEM CSL-4
Travel Charger OEM ACP-7U
StarTAC 7797
CLA Generic BESTARP12
Li-xxx Xxxx. Generic SPLITSTARXT
LC w/swivel Generic LCSTARPS
ClipOn Organizer OEM STARDOCK
Ericsson
CLA Generic BE630P12
NiMH Batt. Generic CM738XT
LC Generic LC738P
X000
XXX Xxxxxxx XX000XX
XxXX Batt. Generic CMT250
LC w/swivel Generic LCT250PS
8260
CLA OEM LCH-9
LC OEM CBK-5
Travel Charger OEM ACP-7U
QCP-860
CLA Generic BEQ860PI
Aux. Li-xxx Xxxx. Generic SPLITAUX860
LC w/swivel Generic LCQ860PS
22
StarTAC 7868
CLA Generic BESTARP12
Li-xxx Xxxx. Generic SPLITSTARXT
LC w/swivel Generic LCSTARPS
ClipOn Organizer OEM STARDOCK
CDM 9000
CLA Generic BECDM4000PI
Li-xxx Xxxx. Generic SPLITCDM4000
LC w/swivel Generic LCCDM4000PS
QCP-860
CLA Generic BEQ860PI
Aux. Li-xxx Xxxx. Generic SPLITAUX860
LC w/swivel Generic LCQ860PS
StarTAC 7868
CLA Generic BESTARP12
Li-xxx Xxxx. Generic SPLITSTARXT
LC w/swivel Generic LCSTARPS
ClipOn Organizer OEM STARDOCK
CDM 9000
CLA Generic BECDM4000PI
Li-xxx Xxxx. Generic SPLITCDM4000
LC w/swivel Generic LCCDM4000PS
i1000plus
CLA Generic BENEXT1000PI
Slim Li-xxx Xxxx. Generic SPLITNEXT1000
LC w/swivel Generic LCNEXT1000PS
23
i2000
CLA Generic BENEXT1000PI
Slim Li-xxx Xxxx. Generic SPLITNEXT1000
LC w/swivel Generic LCNEXT2000PS
i500plus
CLA Generic BENEXT500PI
NiMH Batt. Generic XXXXXX000
LC w/swivel Generic LCNEXT500PS
Forecast Minimum
----------------
[***] Units monthly
___________________
[***] Confidential treatment has been requested for the bracketed portions. The
confidential redated portion has been omitted and filed separately with the
Securities and Exchange Commission.
24
EXHIBIT B
Suppliers
Nextel
AT&T
National Wireless
25
EXHIBIT C
INBOUND SHIPPING REQUIREMENTS
BP Inbound Specifications
Table of Contents
I. BP Inbound Shipping Preface
II. Delivery Scheduling Procedures
III. Xxxx of Lading Requirements
IV. Packing List Requirements
V. Vendor Packing Requirements
VI. Vendor Labeling Requirements
VII. General Merchandise Packing
and Labeling
VIII. BP Appointment Request Form
IX. BP Air Freight Shipping Notification
X. Item Code Specific Information Sheet
XI. Example of Shipment Non-Conformance Form
26
I. BP Inbound Shipping Specifications
1. All deliveries to BP must have a scheduled delivery appointment prior to
the actual delivery being made. The Freight Company must contact the
Inbound Clerk to schedule the appointment. The phone number for scheduling
appointment is (000) 000-0000 (ext. 2261). Receiving hours are between 6:00
am and 2:00pm Monday through Friday.
2. All items, products or otherwise, are to be shipped according to the terms
and conditions of the purchase order or contract. If no shipping terms are
specified, ship collect FOB Origin City.
3. Our Receiving Department requires a 24-hour ASN (Advanced Shipping Notice)
with the following items: purchase order number, item, quantity, pallet id,
carton id, serial or IMEI/ESN/MSN number, and xxxx of lading (refer to
Delivery Scheduling Procedures). For additional information regarding ASN
requirements contact our Director of Information Technology at (800) 952 -
2355 ext. 2314.
4. Our receiving schedule is made on a first-call-first-serve basis.
5. The carrier must have a valid PO# or RA# available in order to be
scheduled. If the carrier has a PO#, the Receiving Clerk will verify the
validity of the PO# using BP's Order Management System and schedule an
appointment. An RA# will be accepted and appointment will be set at that
time.
6. If the PO# is valid:
We will schedule the appointment in the next available opening.
If the PO# is invalid:
Our Receiving Clerk will ask for as much information about the
freight as possible. We will work with the BP Purchasing Department and the
National Account Manager to obtain a valid purchase order. Once we get the
information, we will call the carrier back and set up the appointment.
7. Shipments/Trailers that arrive without an approved appointment may be re-
scheduled for the next available time slot in the BP receiving schedule.
8. BP will refuse trailers that arrive unscheduled and/or are more than one
hour late.
27
II. Delivery Scheduling Procedures
All freight shipments must be scheduled for a delivery appointment 24 hours
prior to the actual delivery arrival of the shipment. The carrier should send
the correct Appointment Request Form (included on the following pages) as soon
------------------------
as they have received the shipment. This practice will help expedite the
shipment into our facility and help eliminate any additional transit time.
The following information is required for all appointment requests:
. Carrier name
. Trailer number
. Vendor name
. All valid purchase order numbers
. Number of cartons for each purchase order
. Total cartons / total pallets
. Weight of shipment
. Carrier PRO number and/or shipment number
. Copy of shippers xxxx of lading
Without this information, NO delivery appointment can be scheduled.
Air Freight Shipments
For all expedited shipments (e.g. air freight), vendors must follow the same
procedures listed on the preceding page when making an appointment.
Small package Carrier Shipments
Small package carrier (i.e. UPS, Airborne, Federal Express) shipments are
limited to no more than 200 pounds or 10 boxes per shipment, per day. Shipments
of 200 pounds or greater please contact BP and we will assist you with carrier
information. Contact our Freight Manager at (000) 000-0000 (Ext. 2227).
28
III. Xxxx of Lading Requirements
THE XXXX OF LADING REQUIREMENTS ARE MANDATORY. FAILURE TO COMPLY WITH THESE
INSTRUCTIONS COULD RESULT IN COSTLY DELAYS.
All shipments regardless of mode or FOB status must be accompanied by a Xxxx of
Lading. The Xxxx of Lading must include the following:
. Vendor name
Shipping Address
City, State, and Zip code
. BP destination
Street Address
City, State, and Zip code
. Actual ship date
. Carrier
. Trailer number
. Seal number
. Total number of cartons, pallets, and gross weight of shipment
. Product descriptions
. BP's Purchase order number
--------------------------
If shipping multiple purchase order numbers together, all numbers
must be listed with a carton break down by purchase order.
. "Shipper Load and Count" (actual carton quantity the carrier picked up
from the vendor or shipper) printed on the Xxxx of Lading when a
trailer is loaded and sealed without the driver being afforded the
opportunity to count or inspect the freight.
Carriers are responsible for the Xxxx of Lading carton quantities;
consequently shortages will result in a freight claim against the carrier.
However, any Product discrepancies received against the packing list are the
vendors' responsibility.
29
IV. Packing List Requirements
Packing list requirements
. Only one purchase order per carton
. Only one purchase order per packing list
. The packing list should be placed in a removable envelope or pouch and
must be attached to the outside facing of carton, not on top, located
at the tail end of the trailer where possible. The carton with the
packing list should be clearly marked "Packing list Enclosed."
. The packing list must match the contents of the shipment.
. Packing list for partial shipments must only list the Products
shipped. Packing lists labeled with only "partial shipment" is not
acceptable.
. For small package carrier deliveries (i.e. UPS, RPS, Fed Ex), each
carton must have a copy of the complete packing list, detailing the
contents of the total shipment.
An accurate and legible packing list must accompany each shipment to our
facility. The packing list must include the following:
. Vendor Name
Shipping Address
City, State, and Zip code
. BP Destination
Street address
City, State, and Zip code
. BP Purchase order number
. Vendor invoice number
. Routing used on the shipment (Carrier Name)
. Product description
Model number
Quantity shipped per SKU
. Number of cartons of the total Shipment
30
V. Vendor Packing Requirements
Packing
-------
1. All goods must be packaged to conform to good packaging procedures.
Proper packing material must be used to ensure adequate protection of
product. If there is freight loss and/or damage due to poor packaging,
claims will be filed with the appropriate carrier. In the event that
the claims are not collected from the carrier, the claims will then be
processed against the shipper, and the charges will be deducted from
payment of invoice.
2. All products must be palletized.
3. Product must be shipped in a standard master pack. Changes to the
master carton must be communicated to BP Receiving Department one week
in advance of shipment.
4. All pallets received at BP must conform to a standard Unit of Measure
("UOM"). This UOM must remain constant for the life of the Product,
until BP is notified in writing. Notice of changes made to the
standard pallet configuration will need to be sent to Project Manager
of Operations. Brightpoint North America, Inc., 000 Xxxxxxx Xxxx,
Xxxxxxxxxx, XX, 00000 or call (800) 000- 0000 (Ext. 2250)
5. Ship one SKU per master carton. For master cartons that contain more
than one sku, the carton must be labeled "mixed". Do not ship in less
than full master cartons. Partial cartons will only be accepted if it
is marked as "partial." The amount of MIXED or PARTIAL cartons must be
kept to a minimum quantity of cartons for each shipment.
6. Only one purchase order should be shipped within a carton.
7. Product must be loaded onto a trailer by purchase order then by sku.
Do not mix multiple purchase orders on multiple pallets or across
trailers. For mixed PO's across pallets or across trailer please fill
all pallets with the same PO and SKU. Mixed SKUs on a pallet must be
signed accordingly.
8. Palletized product must be shipped on 40" x 48" GMA pallets. All
cartons must fit entirely on pallets. There cannot be any overhang.
Product must not be stacked higher than 48" on the pallet.
9. Master Carton Dimensions cannot exceed the following dimensions:
A. Height: no greater than 12 inches.
B. Width: no greater than 12 inches.
C. Length: no greater than 24 inches.
31
VI. Vendor Labeling Requirements
1. A carton label must be applied to every carton. If information is
preprinted on a carton, then information does not need to be
duplicated on a carton label. However, all information is required in
a preprinted form, carton label or both.
Information on each carton label must include the following:
o ESN, MSN, IMEI (Product serial number, if applicable)
o Master carton quantities
o Model/description
2. Shipping labels may be in a pallet sign format unless cartons are
shipped in loose quantities.
Information on the shipping label must include the following:
o Vendors Name and address
o BP's name and address
o Purchase order number
o Carton quantity
o Xxxx of lading number
3. On express shipments (e.g. UPS, Fed Ex, Airborne), each carton must be
marked "Carton X of N", where X is the sequential carton number and N
is the total number of cartons on shipment. All express shipments must
have a carton label and shipping label on every Product.
32
VII. General Merchandise Packing and Labeling
BP and BUY shall use commercially reasonable efforts to ensure that the
Suppliers, at their own expense, pack all Products, and otherwise meet all of
BP's requirements, in accordance with BP's inbound shipping requirements as set
forth in this Exhibit C.
33
--------------------------------------------------------------------------------
BRIGHTPOINT APPOINTMENT REQUEST FORM
--------------------------------------------------------------------------------
************************
***CIRCLE DESTINATION***
************************
Brightpoint, Inc. Technical Services CARRIER:__________
000 Xxxxxxx Xxxx 000 Xxxxxxx Xxxx XXXXXXX:__________
Xxxxxxxxxx, XX 00000 Xxxxxxxxxx, XX 00000 PHONE:____________
Tel: 000-000-0000 Tel: 000-000-0000 FAX:______________
Fax: 000-000-0000 Fax: 000-000-0000
Brightpoint, Inc.
West Coast Distribution Center
0000 Xxxxxxx Xx.
Xxxx, XX 00000
Tel: 000-000-XXXX
Fax: 000-000-0000
* *MUST HAVE CARTON BREAK DOWN PER P.O
* *PLEASE PROVIDE AN E.T.A.:________________
**APPOINTMENT DATE:__________________________________
**APPOINTMENT TIME:__________________________________
**APPOINTMENT CONFIRMED WITH:________________________
------------------------ ---------------------- --------------------- ---------------------- ----------------------
P.O. # # of Pallets Vendor Carrier PRO/ BOL #
------------------------ ---------------------- --------------------- ---------------------- ----------------------
------------------------ ---------------------- --------------------- ---------------------- ----------------------
------------------------ ---------------------- --------------------- ---------------------- ----------------------
------------------------ ---------------------- --------------------- ---------------------- ----------------------
------------------------ ---------------------- --------------------- ---------------------- ----------------------
------------------------ ---------------------- --------------------- ---------------------- ----------------------
------------------------ ---------------------- --------------------- ---------------------- ----------------------
------------------------ ---------------------- --------------------- ---------------------- ----------------------
------------------------ ---------------------- --------------------- ---------------------- ----------------------
------------------------ ---------------------- --------------------- ---------------------- ----------------------
------------------------ ---------------------- --------------------- ---------------------- ----------------------
------------------------ ---------------------- --------------------- ---------------------- ----------------------
------------------------ ---------------------- --------------------- ---------------------- ----------------------
ONCE THE APPOINTMENT HAS BEEN SET, ANY CHANGES
NEED TO BE COMMUNICATED TO THE RECEIVING DEPARTMENT
(I.E. CARRIER OF TRAILER #, CARTON COUNTS, P.Os, ETC.)
34
--------------------------------------------------------------------------------
BRIGHTPOINT AIR FREIGHT NOTIFICATION FORM
--------------------------------------------------------------------------------
************************
***CIRCLE DESTINATION***
************************
Brightpoint, Inc. Technical Services CARRIER:__________
000 Xxxxxxx Xxxx 000 Xxxxxxx Xxxx XXXXXXX:__________
Xxxxxxxxxx, XX 00000 Xxxxxxxxxx, XX 00000 PHONE:____________
Tel: 000-000-0000 Tel: 000-000-0000 FAX:______________
Fax: 000-000-0000 Fax: 000-000-0000
Brightpoint, Inc.
West Coast Distribution Center
0000 Xxxxxxx Xx.
Xxxx, XX 00000 Tel: 000-000-XXXX
**MUST HAVE CARTON BREAK DOWN PER P.O.
**PLEASE PROVIDE AN E.T.A.:________________**
**APPOINTMENT DATE:__________________________________
**APPOINTMENT TIME:__________________________________
**APPOINTMENT CONFIRMED WITH:_____________________
------------------------ ---------------------- --------------------- ---------------------- ----------------------
P.O. # # of Pallets Vendor Carrier Pro #
------------------------ ---------------------- --------------------- ---------------------- ----------------------
------------------------ ---------------------- --------------------- ---------------------- ----------------------
------------------------ ---------------------- --------------------- ---------------------- ----------------------
------------------------ ---------------------- --------------------- ---------------------- ----------------------
------------------------ ---------------------- --------------------- ---------------------- ----------------------
------------------------ ---------------------- --------------------- ---------------------- ----------------------
------------------------ ---------------------- --------------------- ---------------------- ----------------------
------------------------ ---------------------- --------------------- ---------------------- ----------------------
------------------------ ---------------------- --------------------- ---------------------- ----------------------
------------------------ ---------------------- --------------------- ---------------------- ----------------------
------------------------ ---------------------- --------------------- ---------------------- ----------------------
------------------------ ---------------------- --------------------- ---------------------- ----------------------
------------------------ ---------------------- --------------------- ---------------------- ----------------------
ONCE THE APPOINTMENT HAS BEEN SET, ANY CHANGES
NEED TO BE COMMUNICATED TO THE RECEIVING DEPARTMENT
(I.E. CARRIER OF TRAILER #, CARTON COUNTS, P.Os, ETC.)
35
-------------------------------------------------------------------------------------------------------------------
Please provide the following information for Item
Codes shipped to BRIGHTPOINT
-------------------------------------------------------------------------------------------------------------------
---------------- ----------------- ----------------------- ---------------------- ----------------------
Item code # Weight/ea. Master Carton Master Carton/ea. Full Pallet
Dimensions Quantity/ea.
L x W x H
---------------- ----------------- ----------------------- ---------------------- ----------------------
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Shipment Nonconformance Form
Product Shipped From: ________________________ Form completed by: __________________________________
36
Customer Name: ______________________________ Who has been contacted: ____________________________
P.O.#: ______________________________________ When: _____________________________________________
B.O.L.# or Tracking #: ______________________ Warehouse Code: ____________________________________
Date: _______________________________________ Carrier: ___________________________________________
VIOLATIONS/FEES DETAILS/EXPLANATION
--------------- -------------------
PACKAGING
____Master carton quantity different than stated ___________________________________________________
____More than one SKU/PO within a carton ___________________________________________________
____ Mixed SKUs across a pallet that are not identified ___________________________________________________
____(# Of cartons/errors) X $10/CARTON = _______ ___________________________________________________
LABELING
____"Mixed" or "partial" cartons not labeled as such ___________________________________________________
____Missing label from carton ___________________________________________________
____Missing information on carton ___________________________________________________
____Incorrect information on carton ___________________________________________________
____Missing carton label and PO #
on small package carriers (UPS/ Fed EX) ___________________________________________________
____Missing pallet label ___________________________________________________
____Incorrect pallet label ___________________________________________________
____(# Of cartons/ Errors) X $10/CARTON = _____ ___________________________________________________
PACKING LIST
____All packing lists not accompanying shipment ___________________________________________________
____Incomplete, incorrect or non-readable packing list ___________________________________________________
____More than one purchase order per packing list ___________________________________________________
____Shipments received without scheduled appointment ___________________________________________________
____Shipment received late (1hr. past scheduled time) ___________________________________________________
____P.O.# on packing list is invalid ___________________________________________________
____(# Of Errors) X $100/SHIPMENT = _______ ___________________________________________________
STACKING AND MASTER CARTON SPECIFICATIONS
____Pallets stacked over 48" high ___________________________________________________
____Non-notification of Master carton change ___________________________________________________
____Number of Pallets not to standard size (48X40) ___________________________________________________
____Freight stacked on broken pallet ___________________________________________________
____(# Of Errors) X $100/SHIPMENT = _______ ___________________________________________________
OTHER
____P.O. needs item code added ___________________________________________________
____Expected quantity needs updated ___________________________________________________
____Waiting on remaining shipment ___________________________________________________
____(# Of Errors) X $10/CARTON = ________ ___________________________________________________
TOTAL $ AMOUNT CHARGED: _____________ REC. Sup. /OPS Mgr. Signature:_________________________
37
EXHIBIT D
Description of Services
Description of Services
1. Receive Products shipped by Suppliers pursuant to the BP Orders.
2. Provide verification and visual inspection services of Products shipped
by Suppliers pursuant to the BP Orders.
3. Put away, warehouse and store the Products shipped by Suppliers
pursuant to the BP Orders.
4. Provide definition for grouping and packaging of certain Products,
Additional Products, and Collateral ("Kitting") and SKU set-up for
Products for each BUY program, as such programs are identified to BP at
least [***], and provide costed bills of materials [***] prior to the
assembly of Products.
5. Stage Products and Additional Products for Kitting.
6. Kit Products and scan serial numbers.
7. Pack finished kitted Products and Additional Products for shipment.
8. Warehouse and store kitted Products and Additional Products for
shipment.
9. Receive BUY Orders from BUY, including without limitation via
electronic data interchange ("EDI") and/or File Transfer Protocol
("FTP") as mutually agreed to by the Parties.
10. Pull Products and Additional Products pursuant to BUY Orders.
11. Scan kit serial numbers.
12. Insert SIM card, power test certain Products and Additional Products
and scan again as necessary.
13. Complete final packaging and print packing slip.
14. Provided that BP has a sufficient amount of Products and Additional
Products on hand, ship Product and Additional Product pursuant to BUY
Orders as specified in Section 3.5.
_____________________
[***] Confidential treatment has been requested for the bracketed portions.
The confidential redacted portion has been omitted and filed separately with the
Securities and Exchange Commission.
38
15. Track shipments of Products and Additional Product until received by
BUY.
16. Provide an in-house cycle count program for component and finished
Products, with a minimum expected frequency of cycle counts by raw
material and finished good SKU to be approximately the following,
unless otherwise agreed to by the Parties:
A items: Every [***] days
B items: Every [***] days
C items: Every [***] days
BUY and BP shall mutually agree upon those items to be included in the
A, B and C designations.
17. Provide physical inventory upon the request of BUY, provided that: (i)
BUY provides at least [***] written notice prior to such request; (ii)
BP controls the manner and method in which inventory is completed; and
(iii) BP shall be obligated to provide such inventory only once per
year.
18. Burst and re-package Products and Additional Products upon the request
of BUY. Separate fees will be charged by BP and paid by BUY as set
forth in Exhibit G.
19. Scrap Products or Additional Products or other raw materials as set
forth in Article 5. Separate fees will be charged by BP and paid by BUY
as set forth in Exhibit G.
_____________________
[***] Confidential treatment has been requested for the bracketed portions.
The confidential redacted portion has been omitted and filed separately with the
Securities and Exchange Commission.
39
EXHIBIT E
Returns
[***]
40
EXHIBIT F
Description of Reports
Report Title Delivery Frequency
Catalog Report [***]
Inventory Status Report [***]
Advanced Shipping Notice Report [***]
Functional Acknowledgement Report [***]
Aging Summary Report [***]
Aging Detail Report [***]
Detail Item Sales by Customer Report [***]
Inventory Receipts/Refusals/Credits Reports/
Inventory Adjustment Transaction [***]
Item Activity Report [***]
Print Min/Max Report [***]
Open Order Bang Report [***]
Order Detail Report [***]
Disposition Report for Refusals [***]
Cycle Counting Report [***]
Inventory Cost Valuation Report [***]
Number of orders shipped Report [***]
On time shipping Report [***]
_____________________
[***] Confidential treatment has been requested for the bracketed portions.
The confidential redacted portion has been omitted and filed separately with the
Securities and Exchange Commission.
41
EXHIBIT G
Fees
1. Inventory Management Fee
----------------------------------
BP will charge BUY the Inventory Management Fee for all Products and
Additional Products; provided, however, that BP shall charge BUY the Inventory
Management Fee as to Accessories only for those Accessories which BP procures
from BUY's Suppliers. BP shall invoice BUY for such Inventory Management Fee at
intervals in accordance with Section 5.1 of this Agreement. The Inventory
Management Fee shall be calculated as an amount equal to [***]. As used in this
Agreement, the term "Average Product Cost" shall mean [***]. Within [***], BP
will provide to BUY a calculation of the Inventory Management Fee for the prior
month and the related invoice to be paid by BUY. BUY shall pay to BP all
invoiced amounts as specified in Article 5 and as otherwise set forth in this
Agreement.
For example:
Number of Units in BP's inventory for a particular item code of Product or
Additional Product as of January 31, 2000: [***]
Average Product Cost (for such item code): [***]
Inventory Management Fee: [***]
Sample of monthly invoice
-------------------------
Date: 12/06/2000 Brightpoint, Inc
Time: 15:27:11 Xxx.Xxx Inventory Carrying Cost and Excess Inventory
Calculation
For the Inventory on Hand as of January 31, 2001 Page: 1
------------------------------------------------------------------------------------------------------------------------------------
Item Code Description Total January Days Days % of Total Excess Excess Inventory Xxx.xxx
Units Sales Inventory (over Excess Units Inventor Average Inventory Carrying January
On Hand net on Hand 120) of Inventory On units Unit Invoice Cost @ invoice
@ of @ Excess @ Hand @ @ Cost [***] total
December Returns December Inventory December January January of January
31 31 on Hand 31 31 31 31 inventory
@ value
December 31
-----------------------------------------------------------------------------------------------------------------------------------
B123 HANDSET 950-4MKIT-A [***
B234STD-H XXX.XXX SINGLE CLIENT STD
B123KITPROG HANDSET 950-4MKIT-A PROGR
B123BATT CARD XXX.XXX 950 REPL KIT BATT
-------------------------
]
=========================
2. Fulfillment Service Fee
---------------------------------
The Fulfillment Service Fee specified below will be charged and
invoiced to BUY on [***]
___________________
[***] Confidential treatment has been requested for the bracketed portions.
The confidential redacted portion has been omitted and filed separately with the
Securities and Exchange Commission.
42
basis.
A Standard Kit ("Kit" or "Unit") contains the following:
. Handset (pre-kitted from manufacturer)
. Charger (pre-kitted from manufacturer)
. Battery (pre-kitted from manufacturer)
. OEM Box (pre-kitted from manufacturer)
. One piece of pre-assembled collateral (to be provided by Customer)
. Handset Programming (NAM and MIN flashing if needed)
Handset Kit Fulfillment Service Fee w/o Programming
---------------------------------------------------
Monthly Volume Per Unit Fee
-------------- ------------
[***]
*Includes SIM and carrier Collateral insertion
Handset Kit Fulfillment Service Fee Pricing w/ Programming
----------------------------------------------------------
Monthly Volume Per Unit Product Fee
-------------- --------------------
[***]
3. Accessory Fulfillment Fee
-----------------------------------
The Accessory Fulfillment Fee shall be an amount equal to [***] and will be
charged to BUY on a [***] basis. These services will be invoiced to BUY on a
[***] basis.
4. Return Processing Fee
-------------------------------
BP will charge BUY the Return Processing Fee according to the
following schedule:
Refusals and A-stock Returns [***]
Returns for AT&T products [***]
Scrap Return [***]
(Xxx.xxx to provide third party vendor for BP to ship scrap returns)
Manufacturer Defect Returns [***]
Nextel Returns [***]
___________________
[***] Confidential treatment has been requested for the bracketed portions.
The confidential redacted portion has been omitted and filed separately with the
Securities and Exchange Commission.
43
5. Excess Inventory Fee
------------------------------
BP shall charge BUY and BUY shall pay the Excess Inventory Fee as more
fully set forth in Section 5.3 of this Agreement and in accordance with the
-----------
example set forth below.
Example:
Calculation for Unit item code 123:
Number of Units in BP's inventory for a particular item code of Product or
Additional Product as of December 31: [***]
Average Product Cost of item code 123: [***]
January sales net of returns of item code 123: [***]
"Average Days of Inventory" at December 31: [***]
"Average Days of Excess Inventory" over [***] at December 31: [***]
Percent of Excess Inventory on December 31: [***]
Total number of Units of item code 123 in inventory at January 31: [***]
Excess Inventory of item code 123 at January 31: [***]
Excess Inventory Fee: [***]
___________________
[***] Confidential treatment has been requested for the bracketed portions.
The confidential redacted portion has been omitted and filed separately with the
Securities and Exchange Commission.
44
EXHIBIT H
Performance Standards
1. DATA EXCHANGE STANDARDS AND SCHEDULE
1.1. EDI transmissions schedules: To provide our required consumer
---------------------------
experience, the schedule of EDI transmissions has been defined to support
"near real-time" processing and information exchange. Near real-time
performance levels are required to meet consumer expectations regarding
fulfillment execution and order status, and to maintain a minimum customer
service "call to order" ratio.
1.2. Minimum transmission requirements are:
832 Product Catalog, Price, and related product information.
Total file - BP transmits [***] Monday through Friday (no
later than [***])
1.2.1 846 Inventory and Availability
Total file - BP transmits [***] Monday through Friday (no
later than [***])
1.2.2 850 Purchase Order
BUY transmits every [***] (except during agreed "IS outage
period"), Monday through Sunday.
1.2.3 855 BUY Order Acknowledgement
BP transmits within [***] of the corresponding 850 BUY
Order, Monday through Friday (except during agreed "IS
outage period").
1.2.4 856 ASN
BP transmits package information within [***] of the
packages crossing manifest station (after 2/nd/ sweep),
Monday through Friday (except during agreed "IS outage
period").
1.3 BP's "IS outage period" will be [***] or less, and will be within the
range of [***]. Xxx.xxx recognizes that circumstances beyond BP's
control may prevent planning outages, but where outages are planned,
BP will make every effort to adhere to this Agreement.
1.4 BP will scan for BUY's 850 EDI files at least every [***]. BP will
process such 850 EDI files within [***] of detection.
2. OPERATIONAL STANDARDS
2.1 BP is required to staff the customer service support function to
provided call center service levels commensurate with that
provided by leading brick and mortar and/or other Internet
retailers, but not less than:
2.1.1.1. [***] of all calls will be answered within [***]
___________________
[***] Confidential treatment has been requested for the bracketed portions. The
confidential redacted portion has been omitted and filed separately with the
Securities and Exchange Commission.
45
2.1.1.2. BP customer service functions must be available
from [***]
2.1.1.3. [***] of all customer service email inquiries
received [***] will be answered within [***].
Email inquiries received after [***] will be answered by
[***] the next day.
2.1.1.4. BP will provide a customer service process that
escalates through supervisory and management levels within
BP's organizations to address customer service issues.
2.2 BP will provide a toll-free 800 line for BUY customer service
calls. If volume warrants, and agreed by BP, a private toll free
line for xxx.xxx customer service calls (0-000-000-0000).
2.3 Monthly Performance Review: At the close of each month, BUY and
--------------------------
BP will conduct a fulfillment performance meeting/conference
call. Additional performance topics will be reviewed.
2.4 Quarterly Review: BP and BUY will hold the Quarterly Review as
----------------
specified in Article 6 of the Agreement.
3 FULFILLMENT OPERATIONS
3.1 Operating Schedule: BP will fulfill orders submitted by xxx.xxx
------------------
on an operating schedule as follows:
3.1.1 Monday through Friday: BP will pick, program, pack and
ship five (5) days per week to fulfill all BUY Orders
transmitted by BUY, provided that BP has sufficient
Products or Additional Products on hand to fulfill such
BUY Orders. Exception: Upon sufficient notice from BUY
and substantiated order volume, above [***] Units per
month BP will pick, program, and pack on Saturdays
3.1.2 Holiday, Inventory, and Closed Schedule:
3.1.2.1 BP is required to provide a written yearly
calendar schedule defining holidays,
inventory outages, and all other days BP will
not be open for regular business. BP will
provide any changes to this calendar in
writing to xxx.xxx no less than one month in
advance.
4 MINIMUM SERVICE LEVELS
4.1 Order Cut-off: [***]
--------------
4.2 Subject to section 3 (above), BP will fulfill and ship all
orders on [***] when electronically transmitted by [***]
(warehouse local time).
4.3 BP will ship orders received after [***].
4.4 Fill Rates: Based on forecasts received from BUY, BP will
----------
manage inventory, purchasing
___________________
[***] Confidential treatment has been requested for the bracketed portions.
The confidential redacted portion has been omitted and filed separately with the
Securities and Exchange Commission.
46
and operations in order to provide xxx.xxx with minimum fill rates as follows:
Handsets (in Total and per Unit):
---------------------------------
Same Day Line Fill Rate of [***]
Next Day Line Fill of* [***]
Two Day Line Fill of* [***]
*Assumes BP maintains BUY backorders.
Accessories:
-----------
Same Day Line Fill of [***]
Next Day Line Fill of* [***]
Two Day Line Fill of* [***]
*Assumes BP maintains BUY backorders.
Every Day Over All Fill Rate of [***]
Orders Ship Complete [***]
___________________
[***] Confidential treatment has been requested for the bracketed portions.
The confidential redacted portion has been omitted and filed separately with the
Securities and Exchange Commission.
47
