Contract
C O N F I D E N T I A L
Transfer
Agency Agreement dated as of March 3, 2010 between DREYFUS DYNAMIC ALTERNATIVES
FUND, INC., a Maryland corporation, having its principal office and place of
business at 000 Xxxx Xxxxxx, Xxx Xxxx, Xxx Xxxx 00000 (hereinafter referred to
as the "Fund"), and DREYFUS TRANSFER, INC., a Maryland corporation, having its
principal office and place of business at 000 Xxxx Xxxxxx, Xxx Xxxx, Xxx Xxxx
00000.
W I T N E S S E T H :
That for
and in consideration of the mutual promises hereinafter set forth, the parties
hereto covenant and agree as follows:
ARTICLE
I
DEFINITIONS
Whenever
used in this Agreement, the following words and phrases shall have the following
meanings:
1. "Approved
Institution" shall mean an entity so named in a Certificate. From
time to time the Fund may amend a previously delivered Certificate by delivering
to the Transfer Agent (as hereinafter defined) a Certificate naming an
additional entity or deleting any entity named in a previously delivered
Certificate.
2. "Certificate"
shall mean any notice, instruction, or other instrument in writing, authorized
or required by this Agreement to be given to the Transfer Agent by the Fund,
which is signed by any Officer, as hereinafter defined, and actually received by
the Transfer Agent.
3. "Computer
tape" shall include any tapes physically delivered, or electronic transmission
inputted or transmitted via a remote terminal or other similar link, into a data
processing, storage, or collection system, or similar system, utilized by the
Transfer Agent. All computer tapes shall be compatible with either
the Transfer Agent's tape layout package existing on the date of this Agreement,
or such other format as may be developed pursuant to the software enhancement
procedures (see Appendix C(2)).
4. "Custodian"
shall mean The Bank of New York Mellon, as custodian under the terms and
conditions of the Mutual Fund Custody and Services Agreement between Mellon
Bank, N.A. and the Fund, or its successor(s), or any other custodian appointed
by the Fund.
5. "Dreyfus"
shall mean The Dreyfus Corporation and/or any presently existing or future
subsidiary thereof (excluding the Transfer Agent), as the context
requires.
6. "Dreyfus-affiliated
fund" shall mean any mutual fund sponsored, advised, sub-advised or administered
by Dreyfus, or for which Dreyfus acts as the primary distributor.
7. "Fund
Business Day" shall be deemed to be each day on which the Fund is required to
determine its net asset value, and any other day on which the Securities and
Exchange Commission may require the Fund to be open for business.
8. "Officer"
shall be deemed to be the Fund's Chairman of the Board, the Fund's President,
any Vice President of the Fund, the Fund's Secretary, the Fund's Treasurer, the
Fund's Controller, any Assistant Controller of the Fund, any Assistant Treasurer
of the Fund, any Assistant Secretary of the Fund, and any other person duly
authorized by the Fund's Board to execute any Certificate, instruction, notice
or other instrument on behalf of the Fund and named in the Certificate annexed
hereto as Appendix A, as such Certificate may be amended from time to
time.
9. "Prospectus"
shall mean the most current Fund prospectus and statement of additional
information with respect to which a registration statement under the Securities
Act of 1933, as amended, has become effective.
10. "Shares"
shall mean all or any part of each class of shares of common stock of the Fund
listed in the Certificate annexed hereto as Appendix B, as it may be amended
from time to time, which from time to time are authorized and/or issued by the
Fund.
11. "Transfer
Agent" shall mean Dreyfus Transfer, Inc., as transfer agent, registrar and
dividend disbursing agent under the terms and conditions of this Agreement, its
permitted agent(s), sub-contractor(s), successor(s) or assign(s).
12. Unless
otherwise specified, "written" or "in writing" refers to an original,
manually-signed document.
ARTICLE
II
APPOINTMENT
OF TRANSFER AGENT
1. The
Fund hereby constitutes and appoints the Transfer Agent as transfer agent of all
the Shares of the Fund and as dividend disbursing agent during the period of
this Agreement.
2. The
Transfer Agent hereby accepts appointment as transfer agent and dividend
disbursing agent and agrees to perform the duties thereof as hereinafter set
forth, including those set forth on Appendices C(1) and C(2), and Exhibit 1 -
"System Report Output," for the fees set forth therein. The Transfer
Agent also agrees to perform the anti-money laundering duties set forth on
Appendix C(3) for the fees set forth therein.
3. In
connection with such appointment, the Fund shall deliver the following documents
to the Transfer Agent:
(a) A
certified copy of the Fund's Articles of Incorporation and all amendments
thereto;
(b) A
certified copy of the By-Laws of the Fund;
(c) A
certified copy of a resolution of the Fund's Board appointing the Transfer Agent
and authorizing the execution of this Transfer Agency Agreement;
(d) A
Certificate signed by the Secretary of the Fund specifying with respect to each
class of Shares: the number of authorized Shares, and the number of
such authorized Shares issued and currently outstanding, the names and specimen
signatures of the Officers of the Fund, and the name and address of the legal
counsel for the Fund;
(e) Specimen
Share certificates for each class of Shares in the form approved by the Fund's
Board, together with a certificate signed by the Secretary of the Fund as to
such approval;
(f) Copies
of the Fund's Registration Statement, as amended to date, and the most recently
filed Post-Effective Amendment thereto, filed by the Fund with the Securities
and Exchange Commission under the Securities Act of 1933, as amended, and under
the Investment Company Act of 1940, as amended, together with any applications
filed in connection therewith;
(g) Opinion
of counsel for the Fund with respect to the validity of the authorized and
outstanding Shares, whether such Shares are fully paid and non-assessable and
the status of such Shares under the Securities Act of 1933, as amended, and any
other applicable federal law or regulation (i.e., if subject to registration,
that they have been registered and that the Registration Statement has become
effective or, if exempt, the specific grounds therefor); and
(h) Such
other documents as may reasonably be requested by the Transfer Agent in order
for it to properly perform its duties under this Agreement.
4. The
Fund shall furnish the Transfer Agent with a sufficient supply of blank Share
certificates and will replenish such supply within 30 days after receiving a
request therefor from the Transfer Agent. Such blank Share
certificates shall be properly signed, by facsimile or otherwise, by Officers of
the Fund authorized by law or by the By-Laws to sign Share certificates, and, if
required, shall bear the corporate seal or facsimile thereof.
ARTICLE
III
AUTHORIZATION
AND ISSUANCE OF SHARES
1. The
Fund shall deliver to the Transfer Agent the following documents on or before
the effective date of any increase or decrease in the total number of Shares
authorized to be issued:
(a) A
certified copy of a resolution of the Fund's Board authorizing the amendment to
the Articles of Incorporation giving effect to such increase or
decrease;
(b) In
the case of an increase, an opinion of counsel for the Fund with respect to the
validity of the increased number of Shares and the status of such Shares under
the Securities Act of 1933, as amended, and any other applicable federal law or
regulation (i.e., if subject to registration, that they have been registered and
that the Registration Statement has become effective or, if exempt, the specific
grounds therefor); and
(c) In
the case of an increase, if the appointment of the Transfer Agent was
theretofore expressly limited, a certified copy of a resolution of the Fund's
Board increasing the authority of the Transfer Agent.
2. Prior
to the issuance of any additional Shares of the Fund pursuant to stock dividends
or stock splits, etc., and prior to any reduction in the number of Shares
outstanding, the Fund shall deliver the following documents to the Transfer
Agent:
(a) A
Board certified copy of the resolution(s) adopted by the Fund and/or the
shareholders of the Fund authorizing such issuance of additional Shares of the
Fund or such reduction, as the case may be; and
(b) An
opinion of counsel for the Fund with respect to the validity of the additional
Shares of the Fund and the status of such Shares under the Securities Act of
1933, as amended, and any other applicable federal law or regulation (i.e., if
subject to registration, that they have been registered and that the
Registration Statement has become effective, or, if exempt, the specific grounds
therefor).
ARTICLE
IV
RECAPITALIZATION
OR CAPITAL ADJUSTMENT
1. In
the case of any negative stock split, recapitalization or other capital
adjustment requiring a change in the form of Share certificates, the Transfer
Agent will issue Share certificates in the new form in exchange for, or upon
transfer of, outstanding Share certificates in the old form, upon
receiving:
(a) A
Certificate authorizing the issuance of Share certificates in the new
form;
(b) A
certified copy of any amendment to the Articles of Incorporation with respect to
the change;
(c) Specimen
Share certificates for each class of Shares in the new form approved by the
Fund's Board, with a Certificate signed by the Secretary of the Fund as to such
approval; and
(d) An
opinion of counsel for the Fund with respect to the validity of the Shares in
the new form and the status of such Shares under the Securities Act of 1933, as
amended, and any other applicable federal law or regulation (i.e., if subject to
registration, that the Shares have been registered and that the Registration
Statement has become effective or, if exempt, the specific grounds
therefor).
2. The
Fund shall furnish the Transfer Agent with a sufficient supply of blank Share
certificates in the new form, and will replenish such supply within 30 days
after receiving a request therefor from the Transfer Agent. Such
blank Share certificates shall be properly signed by Officers of the Fund
authorized by law or by the by-laws to sign Share certificates and, if required,
shall bear the Fund's seal or facsimile thereof.
ARTICLE
V
ISSUANCE,
REDEMPTION, AND TRANSFER OF SHARES
1. (a) The
Transfer Agent shall accept with respect to the Fund's Shares on each Fund
Business Day, at such times as are specified in the Prospectus and at such other
times as are agreed upon from time to time by the Transfer Agent and the Fund,
each (i) purchase order received from a purchaser, or shareholder, whether or
not an Approved Institution, and (ii) redemption request either received from a
shareholder or an Approved Institution, or contained in a Certificate, provided
that such purchase order or redemption request, as the case may be, is in
conformity with the Fund's purchase and redemption procedures described in the
Prospectus.
(b) The
Transfer Agent also shall accept with respect to the Fund's Shares on each Fund
Business Day, at such times as are specified in the Prospectus and at such other
times as are agreed upon from time to time by the Transfer Agent and the Fund, a
computer tape containing the information set forth in Section 1(a) which is
furnished by or on behalf of any Approved Institution.
2. On
each Fund Business Day, the Transfer Agent shall, as of the time at which the
Fund computes its net asset value, record the issuance to, and redemption from,
the accounts specified in a purchase order, redemption request, or computer tape
which, in accordance with the Prospectus, is effective on such Fund Business
Day, the appropriate number of full and fractional Shares based on the net asset
value per Share of such class specified in an advice or computer tape received
on such Fund Business Day from the Fund. Notwithstanding the
foregoing, if a redemption specified in a computer tape is for a dollar value of
Shares in excess of the dollar value of uncertificated Shares in the specified
account, the Transfer Agent shall not record such redemption in whole or part,
and shall immediately orally advise the Approved Institution which supplied such
tape of such discrepancy, with an advice in writing faxed to the Approved
Institution on that same day and mailed to the Approved Institution on the
following day.
3. The
Transfer Agent shall, as of each Fund Business Day specified in a Certificate or
resolution described in paragraph 1 of succeeding Article VI, record the
issuance of Shares of a class, based on the net asset value per Share of such
class specified in an advice or computer tape received from the Fund on such
Fund Business Day, in connection with a reinvestment of a dividend or
distribution on Shares of such class.
4. On
each Fund Business Day, the Transfer Agent shall supply the Fund as early as is
reasonably practicable with a statement specifying with respect to the
immediately preceding Fund Business Day: the total number of Shares
of each class (including fractional Shares) issued and outstanding at the
opening of business on such day; the total number of Shares of each class
recorded by the Transfer Agent as having been issued on such day pursuant to
preceding paragraph 2 of this Article; the total number of Shares of each class
recorded by the Transfer Agent as having been redeemed on such day; the total
number of Shares of each class, if any, recorded by the Transfer Agent as having
been issued on such day pursuant to preceding paragraph 3 of this Article, and
the total number of Shares of each class issued and outstanding as of the close
of such business day. As soon as is reasonably practicable after such
statement is received by the Fund, the Fund shall confirm the number of Shares
of each class issued and outstanding contained therein, and may make any
necessary corrections, by delivering to the Transfer Agent a Certificate with
respect to the same.
5. In
connection with each purchase and each redemption of Shares, the Transfer Agent
shall send such statements as are described in either of the Prospectus or this
Agreement. In the event of conflicting language with respect to such
statements, the Prospectus will control. If the Prospectus indicates
that certificates for Shares are available, and if specifically requested in
writing by any shareholder, or if otherwise required hereunder, the Transfer
Agent will countersign, record the issuance of and mail, by not less than first
class insured mail, to such shareholder at the address set forth in the records
of the Transfer Agent, a Share certificate for any full Shares
requested. In addition, the Transfer Agent shall record the issuance
of and mail Share Certificates for full Shares requested otherwise than in
writing provided such request is in accordance with the Prospectus.
6. As
of each Fund Business Day, the Transfer Agent shall furnish, at the Fund's
direction, an advice in writing or, if requested by the Fund, a computer tape,
setting forth the number and dollar amount of Shares to be redeemed or purchased
on such Fund Business Day in accordance with paragraph 2 of this
Article.
7. The
Transfer Agent shall direct the Custodian to transfer moneys to the dividend
disbursing/redemption payment account in connection with a redemption of Shares,
and then shall cancel the redeemed Shares and after making appropriate deduction
for any withholding of taxes required of it by applicable law (a) in the case of
a redemption of Shares pursuant to a redemption described in preceding paragraph
1(a) of this Article, make payment in accordance with the Fund's redemption and
payment procedures described in the Prospectus and the shareholder's
instructions with respect thereto (so long as such instructions do not conflict
with the Prospectus), and (b) in the case of a redemption of Shares pursuant to
a computer tape described in preceding paragraph 1(b) of this Article, make
payment by directing a federal funds wire order to the account previously
designated by the Approved Institution specified in said computer
tape.
8. The
Transfer Agent shall not be required to record the issuance of Shares after it
has received from an Officer of the Fund or from an appropriate federal or state
authority written notification that the sale of such Shares has been suspended
or discontinued, nor shall it be required to record the redemption of any Shares
after it has received written notification to such effect from an Officer of the
Fund or from an appropriate federal authority. The Fund will supply
to the Transfer Agent a Certificate listing the states in which the Fund's
shares are qualified for sale, as amended from time to time, and the Transfer
Agent will record the issuance of Shares only with respect to persons or
entities having addresses in such States.
9. The
Transfer Agent shall accept a computer tape which is furnished by or on behalf
of any Approved Institution and is represented to be instructions with respect
to the transfer of Shares from one account of such Approved Institution to
another account of such Approved Institution, and shall effect the transfers
specified in said computer tape.
10. Except
as otherwise provided in paragraph 11 of this Article, Shares will be
transferred or redeemed upon presentation to the Transfer Agent of Share
certificates or instructions properly endorsed for transfer or redemption,
accompanied by such documents as the Transfer Agent reasonably deems necessary
to evidence the authority of the person making such transfer or redemption, and
bearing satisfactory evidence of the payment of stock transfer taxes, if
any. The Transfer Agent reserves the right to refuse to transfer or
record the redemption of Shares until it is reasonably satisfied that the
endorsement on the Share certificate or instructions is valid and genuine, and
for that purpose it will require, unless otherwise instructed by an authorized
Officer of the Fund, a guarantee of signature pursuant to standards and a
program adopted in accordance with Rule 17Ad-15 under the Securities Exchange
Act of 1934. The Transfer Agent also reserves the right to refuse to
transfer or record the redemption of Shares until it is satisfied that the
requested transfer or redemption is legally authorized, and it shall incur no
liability for the refusal, in good faith, to make transfers or record
redemptions which the Transfer Agent, in its reasonable judgment, deems improper
or unauthorized, or until it is satisfied that there is no basis to any claims
adverse to such transfer or redemption. The Transfer Agent may, in
effecting transfers or recording redemptions of Shares, rely upon those
provisions of the Uniform Act for the Simplification of Fiduciary Security
Transfers or the Uniform Commercial Code, as the same may be amended from time
to time, applicable to the transfer of securities.
11. Notwithstanding
any provision contained in this Agreement to the contrary, the Transfer Agent
shall not be required or expected to obtain, as a condition to any transfer of
any Shares pursuant to paragraph 9 of this Article, any documents, including,
without limitation, any documents of the kind described in paragraph 10 of this
Article, to evidence the authority of the person requesting the transfer or
redemption and/or the payment of any stock transfer taxes.
ARTICLE
VI
DIVIDENDS
AND DISTRIBUTIONS
1. The
Fund shall advise the Transfer Agent as to the following: (i) with respect to
each class of Shares, the date of the declaration of a dividend or distribution,
the date of accrual or payment, as the case may be, thereof, the record date as
of which shareholders entitled to payment, or accrual, as the case may be, shall
be determined, the amount per Share of such dividend or distribution, the
payment date on which all previously accrued and unpaid dividends are to be
paid, and the total amount, if any, payable to the Transfer Agent on such
payment date, or (ii) whether the Fund has authorized the declaration of
dividends and distributions on a daily or other periodic basis.
2. Upon
the payment date specified in paragraph 1 above, the Transfer Agent shall, in
the case of a cash dividend or distribution, cause the Custodian to transfer to
the dividend disbursing/redemption payment account an amount of cash, if any,
sufficient for the Transfer Agent to make the payment, if any, to such
Shareholders of record as of such payment date who have not elected to reinvest
such dividend or distribution in shares of the Fund. The Transfer
Agent will, upon the transfer of any such cash, make payment of such cash
dividends or distributions to such Shareholders of record as of the record date
by: (i) mailing a check, payable to the registered shareholder or
other properly authorized payee, to the address of record or dividend mailing
address, or (ii) wiring such amounts, or transferring such amounts through the
Automated Clearing House, to the accounts previously designated by an Approved
Institution, as the case may be. If the Custodian shall not transfer
sufficient cash to enable the Transfer Agent to make payments of any cash
dividend or distribution on the payable date to all shareholders of record of
the Fund as of the record date, the Transfer Agent shall immediately so notify
the Fund, and only after such notification may withhold payment to all
shareholders of record as of the record date until sufficient cash is
provided.
3. It
is understood that the Transfer Agent shall file timely such appropriate
information returns concerning the payment of dividends and other distributions
with the proper federal, state and local authorities as are required by law to
be filed by the Fund and shall be responsible for the collection or withholding
of taxes due on such dividends or distributions due to shareholders to the
extent required of it by applicable law or as agreed between the Transfer Agent
and the Fund.
ARTICLE
VII
CONCERNING
THE FUND
1. The
Fund shall deliver to the Transfer Agent written notice of any change in the
Officers authorized to sign Share certificates, Certificates, notifications or
requests, together with a specimen signature of each new Officer. In
the event any Officer who shall have signed manually or whose facsimile
signature shall have been affixed to blank Share certificates shall die, resign
or be removed prior to issuance of such Share certificates, the Transfer Agent
may issue such Share certificates of the Fund notwithstanding such death,
resignation or removal, and the Fund shall deliver to the Transfer Agent such
approval, adoption or ratification as may be required by law.
2. Each
copy of the charter documents of the Fund and copies of all amendments thereto
shall be certified by the Secretary of State (or other appropriate official) of
the state of organization. Each copy of the By-Laws and copies of all
amendments thereto, and copies of resolutions of the Fund's Board, shall be
certified by the Secretary or Assistant Secretary of the Fund under its
corporate seal.
ARTICLE
VIII
CONCERNING
THE TRANSFER AGENT
1. The
Transfer Agent shall keep such records as are specified in Appendix C(1) hereto
in the form and manner, and for such period, as are required by the rules and
regulations of appropriate government authorities, in particular Rules 31a-2 and
31a-3 under the Investment Company Act of 1940, as amended from time to
time. The records specified in Appendix C(1) hereto maintained by the
Transfer Agent pursuant to this paragraph 1 shall be considered to be the
property of the Fund and the Transfer Agent shall make such records available
promptly upon request for inspection by representatives of the Fund's auditors
and legal counsel, employees of the Fund, officers of the Fund and employees of
Dreyfus or any of its affiliates designated by the Fund, and such records shall
be delivered to the Fund (or a designated successor transfer agent) upon request
and in any event upon the date of termination of this Agreement, in all forms
and manner kept by the Transfer Agent on such date of termination or such
earlier date as may be requested by the Fund. By way of illustration
only, and in no way limiting the generality of the foregoing provisions, if the
Transfer Agent or its agent captures signatures from Fund applications for the
purpose of verifying signatures on redemption checks, the captured signatures
(representations of the shareholder's signature which are relied upon to verify
signatures) are considered to be the property of the Fund in all forms
maintained. In addition, account history data or other account
information maintained on microfiche, microfilm, hard copy or other format, are
all considered to be property of the Fund. The Fund will pay the
Transfer Agent's reasonable out-of-pocket expenses for handling and delivering
records to the Fund (or a designated successor transfer agent) pursuant to this
paragraph, but will not be charged any amount for the compilation of such
records.
Inspections
of records hereunder shall take place only during business hours, and upon not
less than one business day's prior notice to the Transfer Agent.
2. The
Transfer Agent may, upon written approval of the Fund, employ agents,
sub-contractors or attorneys-in-fact. The Transfer Agent shall have
with respect to the actions or omissions to act of each such agent,
sub-contractor or attorney-in-fact the same rights, duties, and responsibilities
as the Transfer Agent would have had if any such actions or omissions to act
were the action or omission to act of the Transfer Agent or any officer or
employee of the Transfer Agent. By executing this Agreement, the Fund
gives its approval to the utilization of DST Systems, Inc., and its permitted
successors and assigns, as sub-contractor for the performance of any or all of
the services required to be performed by the Transfer Agent
hereunder.
3. Share
certificates, the value of which does not exceed the limits of the Transfer
Agent's Blanket Bond, shall be sent by the Transfer Agent by certified
mail. Share certificates, the value of which exceeds the limits of
the Transfer Agent's Blanket Bond, will be sent by the Transfer Agent by
registered mail with adequate insurance.
4. The
Transfer Agent may issue new Share certificates in place of Share certificates
represented to have been lost, stolen or destroyed upon receiving instructions
in writing from an Officer and indemnity provided by the alleged owner of the
Share certificates reasonably deemed satisfactory by the Transfer
Agent. Such instructions from the Fund shall be in such form as
approved by the Fund's Board of in accordance with the provisions of law or of
the By-Laws of the Fund governing such matters. The Transfer Agent
may issue new Share certificates in exchange for, and upon surrender of,
mutilated Share certificates.
5. The
Transfer Agent will issue and mail subscription warrants for the Shares; Shares
representing dividends, exchanges or splits, or act as conversion agent upon
receiving written instructions from an Officer and such other documents as the
Transfer Agent reasonably may deem necessary.
6. The
Transfer Agent will supply shareholder lists to the Fund from time to time, at
no cost to the Fund, upon receiving a request therefor from an Officer of the
Fund.
7. At
the request of an Officer, the Transfer Agent will address and mail such
appropriate notices to shareholders as the Fund may direct.
8. Notwithstanding
any of the foregoing provisions of this Agreement, the Transfer Agent shall be
under no duty or obligation to inquire into, and shall not be liable
for:
(a) The
legality of the issue or sale of any Shares to, the sufficiency of the amount to
be received therefor from, or the authority of, any Approved Institution or the
Fund, as the case may be, to request such sale or issuance;
(b) The
legality of a transfer or redemption of Shares requested by, the propriety of
the amount to be paid therefor by, or the authority of any Approved Institution
or the Fund, as the case may be, to request, such transfer or
redemption;
(c) The
legality of the declaration of any dividend by the Fund, or the legality of the
issuance of any Shares in payment of any stock dividend; or
(d) The
legality of any recapitalization or readjustment of the Shares.
9. The
Transfer Agent shall be entitled to receive and the Fund hereby agrees to pay to
the Transfer Agent for its performance hereunder, including its performance of
the duties and functions set forth in the Appendices hereto, the amounts set
forth therein, as amended from time to time.
10. The
Transfer Agent will at all times during the term of this Agreement maintain the
following insurance policies, issued by a qualified insurance carrier with a
Best's rating of 'A' or better, in at least the following minimum
amounts: (i) an Investment Company Asset Protection Bond providing
coverage for, among other things, employee dishonesty, loss of money/securities,
and forgery, in the amount of $125 million, such amount to be increased annually
in proportion to the extent the total of all assets being serviced by the
Transfer Agent increases, and (ii) a Professional Liability Policy providing
errors and omissions coverage in the amount of $5 million. Such bonds
may be in the form of a joint bond insuring the Dreyfus-affiliated funds, and
Dreyfus and its affiliates, and in the case of (i) above, the Transfer Agent may
rely on such bond maintained by the Dreyfus-affiliated funds.
11. The
Transfer Agent will not give any other organization or mutual fund, whether or
not affiliated with the Transfer Agent, any preference in supplying any material
service to be provided hereunder.
ARTICLE
IX
TERMINATION
This
Agreement shall continue until terminated as provided hereafter. Each
of the rights of termination provided in this Article is separable and
independent, and a party's ability or inability to terminate this Agreement
under one of such provisions shall not, by itself, preclude such party from
exercising any other of such provisions.
1. The
Fund may terminate this Agreement in accordance with the provisions of Appendix
D hereto.
2. The
Fund may terminate this Agreement immediately if the Transfer Agent shall fail
to perform the transfer agency services provided for hereunder in any material
respect, and such failure shall continue to be unremedied for a period of
forty-five (45) days after receipt of written notice from the Fund specifying
the failure and demanding that the same be remedied, except for such failures
which by their nature require a longer period to effect a cure. With
respect to those failures, the Transfer Agent must commence cure immediately and
continue to work diligently until such cure is effected. The Transfer
Agent will in all cases notify the Fund promptly once a cure is
effected. The Transfer Agent's right to cure a failure to provide
transfer agency services pursuant to this paragraph will not be available, and
the Fund will therefore have the right to immediately terminate this Agreement,
with respect to a second failure to provide the same or substantially similar
services within any six month period after notice of the cure of the initial
failure.
3. The
Fund may terminate this Agreement immediately, and at any point during a period
of two years thereafter, if: (a) the Transfer Agent is adjudicated
insolvent or bankrupt or ceases to do business, is unable or admits in writing
its inability to pay all debts as they mature or make a general assignment for
the benefit of, or enters into a composition or arrangement with, creditors; (b)
all or a substantial part of the property of the Transfer Agent is sequestered
by court order and such order remains in effect for more than thirty (30) days;
(c) the Transfer Agent authorizes, applies for or consents to the appointment of
a receiver, trustee or liquidator of all or a substantial part of its assets or
has such proceedings seeking such appointment commenced against it which are not
terminated within thirty (30) days of such commencement; or (d) the Transfer
Agent files a voluntary petition under the reorganization or arrangement
provisions of the laws of the United States pertaining to bankruptcy or any
similar law of any jurisdiction, or has proceedings under any law instituted
against it, which are not terminated within thirty (30) days of such
commencement.
4. The
Transfer Agent may, at any time, give the Fund written notice of the proposed
acquisition of the Transfer Agent (or substantially all of its assets) or of any
entity (or substantially all of its assets), which controls, directly or
indirectly, the Transfer Agent, by an unaffiliated third party which, directly
or indirectly, neither controls, is controlled by or is under common control
with, the Transfer Agent. The Fund may, in its sole discretion, and
at any time within the sixty (60) days following receipt of such notice from the
Transfer Agent, give to the Transfer Agent the Fund's written consent to such
acquisition. In the event of any such acquisition of the Transfer
Agent of which the Fund was not given notice, or to which the Fund did not
consent in writing, the Fund may at any time thereafter terminate this Agreement
upon one day's notice. No consent of the Fund will be required for
the acquisition of the Transfer Agent, or substantially all of its assets, by
any entity which now or in the future controls, is controlled by or is under
common control with the Transfer Agent.
5. The
Fund may terminate this Agreement, upon twelve months prior written notice to
the Transfer Agent (unless the date of this Agreement is less than twelve months
prior to the effective termination date of which the Transfer Agent has been
given notice by the other Dreyfus-affiliated funds pursuant to their respective
transfer agency agreements).
6. The
Transfer Agent may terminate this Agreement by giving the Fund notice in writing
specifying the date of such termination, which shall be not less than
twenty-four months after the date of receipt of such notice. If the
Transfer Agent gives such notice, the Fund will have the option to extend such
proposed termination date by an additional six months. The Fund may
exercise this option by giving notice thereof to the Transfer Agent in writing
no less than three months prior to the Transfer Agent's originally proposed
termination date.
7. In
the event notice of termination is given by the Fund, it shall be accompanied by
a copy of a resolution of the Fund's Board, certified by the Secretary or any
Assistant Secretary, electing to terminate this Agreement and specifying the
date of termination. The Fund shall designate a successor transfer
agent or transfer agents prior to the date of termination specified in such
notice. In the event notice of termination is given by the Transfer
Agent, the Fund shall, on or before the termination date, deliver to the
Transfer Agent a copy of a resolution of its Board certified by the Secretary or
any Assistant Secretary designating a successor transfer agent or transfer
agents. In the absence of such designation by the Fund, the Transfer
Agent may designate a successor transfer agent. If the Fund fails to
designate a successor transfer agent and if the Transfer Agent is unable to find
a successor transfer agent, the Fund shall, upon the date specified in the
notice of termination of this Agreement and delivery of the records required to
be maintained hereunder, be deemed to be its own transfer agent and the Transfer
Agent shall thereby be relieved of all further duties and responsibilities
pursuant to this Agreement.
8. Anything
in this Agreement to the contrary notwithstanding, any liability of the Transfer
Agent to the Fund arising out of and during the term of this Agreement, or the
period of confidentiality provided for in paragraph 7 of Article XIII, shall
survive the termination of this Agreement for a period of six years and, with
respect to the provisions of paragraph 7 of Article XIII, shall survive the
period of such confidentiality for a period of six years, regardless of whether
such respective liability is discovered prior to such termination or prior to
the end of such period.
ARTICLE
X
CASH
MANAGEMENT SERVICES
Except as
provided herein or otherwise agreed to in writing between the parties, the cash
management services set forth in Appendix E shall be provided by a third-party
cash manager (the "Cash Manager"). During the term of such agreement,
the Transfer Agent will interface with the Cash Manager in all respects as are
reasonably necessary for the provision of such cash management services to the
Fund.
ARTICLE
XI
FEES
The fees
to be paid to the Transfer Agent by the Fund pursuant to this Agreement shall
only be earned by the Transfer Agent, and the Fund will be liable for the
payment thereof, beginning on the later of the date of this Agreement or the
date the Transfer Agent first provides the transfer agency functions
contemplated hereby.
The
Transfer Agent's fees hereunder (except those fees provided for under "Benefit
Plans" on page C-10 hereof, or those fees for anti-money laundering duties set
forth on Appendix C(3) hereof, which are not subject to any change, except as
may be mutually agreed) will be subject to an annual percentage increase or
decrease based upon the numerically smaller of: (a) seventy-five
percent (75%) of the percentage change, for the immediately preceding year, in
the Bureau of Labor Statistics "Consumer Price Index for all Urban
Consumers: U.S. City Average by Expenditure Category and Service
Group - Services (less rent)" (the "CPI") or any successor index, or (b) seven
percent (7%). Any such increase or decrease will, however, be subject
to the following: (i) the Transfer Agent must provide the Fund with
written notice of any proposed increase at least six months prior to the
effectiveness thereof, (ii) a decrease in fees shall only occur when the CPI has
decreased for two consecutive years and will then be based upon the decrease for
the second year, e.g., if 75% of the CPI's decrease equals 4% in year four and
8% in year five, the fees to be paid by the Fund hereunder would not otherwise
change in year five, and would decrease by 7% in year six, and (iii) all fees to
be paid to the Transfer Agent by the Fund hereunder, whether for services
currently enumerated or added in the future, will at all times be at a rate no
greater than the fees charged to any other mutual fund by the Transfer Agent for
substantially equivalent services, after adjusting for any float benefits to put
such fees on a comparable basis for the purposes of this
calculation. The Transfer Agent will deliver to the Fund, on an
annual basis within thirty (30) days after the end of each year, a statement
signed by the president or chief financial officer of the Transfer Agent,
confirming the Fund's "most favored customer" status. The Fund shall
have the right, at its option, to request the Transfer Agent's independent
auditors to independently confirm such status of the Fund. In
connection therewith, the Transfer Agent shall give its independent auditors
full and unimpeded access to the information and documents deemed by such
auditors to be necessary for the accomplishment of such audit. The
Transfer Agent and the Fund will each pay one-half of the cost of such
audit.
ARTICLE
XII
LIABILITY
AND INDEMNITY
1. The
Transfer Agent shall be liable hereunder for any loss, cost, expense or damage,
including reasonable counsel fees, which result from the acts or omissions to
act of the Transfer Agent, its agents or attorneys-in-fact, in breach of this
Agreement or when such acts or omissions to act constitute negligence, bad faith
or willful misconduct.
2. So
long as the Transfer Agent has acted or omitted to act in good faith, without
negligence or willful misconduct, the Fund shall indemnify and exonerate, save
and hold harmless the Transfer Agent from and against any and all claims
(whether with or without basis in fact or law), demands, expenses (including
reasonable attorney's fees) and liabilities of any and every nature which the
Transfer Agent may sustain or incur or which may be asserted against the
Transfer Agent by any person by reason of or as a result of any action taken or
omitted to be taken by the Transfer Agent in connection with its duties under
this Agreement and in reliance upon or pursuant to: (i) any provision
of this Agreement; (ii) the Prospectus; (iii) any instruction or order
including, without limitation, any computer tape received by the Transfer Agent
from an Approved Institution; (iv) any instrument, order or Share certificate
reasonably believed by it to be genuine and to be signed, countersigned or
executed by any duly authorized Officer of the Fund; (v) any Certificate or
other instructions of an Officer, or resolution of the Fund's Board; or (vi) any
opinion of legal counsel for the Fund. The Transfer Agent will notify
the Fund prior to incurring any expense (including attorney's fees) in
connection with any claim, demand or liability for which it may seek
indemnification from the Fund hereunder. The Fund will be entitled to
assume the defense of any suit brought to enforce any such claim, demand or
liability, and in such case, such defense will be conducted by counsel of good
standing chosen by the Fund and approved by the Transfer Agent, such approval
not to be unreasonably withheld. The Fund will not settle any such
action without the prior written consent of the Transfer Agent, if such
settlement would require the Transfer Agent to perform any action or incur any
liability not otherwise required by this Agreement. The Transfer
Agent will not, without the Fund's prior written consent, settle any claim,
demand or liability for which the Fund will be asked for indemnification
hereunder. The Fund's indemnity of the Transfer Agent hereunder will
survive termination of this Agreement for a period of six years and, with
respect to the provisions of paragraph 7 of Article XIII, for a period of six
years after the end of the period of confidentiality provided
thereunder.
3. Specifically,
but not by way of limitation, the Fund shall indemnify and exonerate, save and
hold harmless the Transfer Agent from and against any and all claims (whether
with or without basis in fact or law), demands, expenses (including reasonable
attorney's fees) and liabilities of any and every nature which the Transfer
Agent may sustain or incur or which may be asserted against the Transfer Agent
by any person in connection with the genuineness of a Share Certificate or the
form and amount of authorized Shares, provided the Transfer Agent has acted in
good faith and without negligence or willful misconduct.
4. At
any time the Transfer Agent may apply to an Officer of the Fund for written
instructions with respect to any matter arising in connection with the Transfer
Agent's duties and obligations under this Agreement, and the Transfer Agent
shall not be liable for any action taken or omitted by it in good faith in
accordance with such written instructions.
ARTICLE
XIII
MISCELLANEOUS
1. The
Fund, representatives of the Fund's independent register public accounting firm
and legal counsel, and employees, and officers of the Fund or other persons
designated by the Fund shall have the right from time to time to perform on-site
audits at the facility of the Transfer Agent which do not result in an
unreasonable disruption of the business of the Transfer Agent, such audits to
include, but not be limited to, monitoring phone conversations (to the extent
permitted by law) and reviewing correspondence and operating procedures as they
relate to the provision of services under this Agreement. On-site
audits are intended to permit the Fund, among other things, to assure itself
that the Transfer Agent's system of internal accounting controls is adequate and
shall be conducted in accordance with an audit program, the scope and frequency
of which shall be agreed upon from time to time in good faith by the
parties. Visits to the Transfer Agent's facility may take place only
during business hours and upon request given to the Transfer Agent not less than
one business day prior to the proposed date of audit, unless such notice is
inconsistent with the objectives of the audit program. The Fund and
such persons also may obtain a reasonable number of copies of records and
accounts directly related to the services to be supplied hereunder by the
Transfer Agent.
The
Transfer Agent shall provide the Fund with a report, which includes control
objectives, in accordance with Statement on Auditing Standards No. 44,
Paragraphs Nos. 42 through 46, "Special Purpose Reports on Internal Accounting
Control at Service Organizations," as amended or replaced from time to time,
issued by the American Institute of Certified Public Accountants, on the
Transfer Agent's system of internal controls with respect to its shareowner
accounting system. The report shall be prepared by the Transfer
Agent's independent register public accounting firm annually, on or before
February 28 for the prior year ended December 31.
The
Transfer Agent shall provide the Fund with an updated semi-annual review report
on the Transfer Agent's system of internal controls with respect to its
shareowner accounting system. The semi-annual report shall be
prepared by the Transfer Agent's independent register public accounting firm
within 30 days after the close of each semi-annual period.
2. During
the term of this Agreement, at no additional cost to the Fund, the Transfer
Agent shall provide back-up facilities to the data center or centers used by the
Transfer Agent to provide transfer agency services to the Fund (collectively,
the "Back-Up Facility") capable of supplying the transfer agency services
specified herein to the Fund in case of damage to the primary facility providing
those services. The back-up to the data center operations facility
will have no other function that could not be suspended immediately for an
indefinite period of time to allow the facility to function as a back-up
facility. Transfer to the Back-Up Facility shall commence immediately
after the primary facility fails to provide the transfer agency services
described herein for 24 consecutive hours. Transfer shall be
completed within an additional 24 hours after failure to the primary
facility. If the Transfer Agent determines, prior to the expiration
of the initial 24 hour period, that the primary facility will be unable to
resume providing such transfer agency services prior to the end of such period,
transfer to the Back-Up Facility shall commence at the time of such
determination. Within forty eight hours after failure of the primary
facility, the Transfer Agent will perform its services from the Backup Facility
to 100% of all financial transactions and advice and, within two weeks, to at
least 80% of each of the other service level objectives defined in Appendix
D. The Fund shall bear no costs related to such
transfer. Once the primary facility has recovered, it shall again
provide the transfer agency services to the Fund with no loss of time and at no
additional cost to the Fund. The Transfer Agent shall use reasonable
efforts to provide the services described in this Agreement from the Back-Up
Facility at service levels described in Appendix D. Notwithstanding
the foregoing, the parties agree that for a period of six months from the date
of transfer to the Back-Up Facility or such shorter period ending on the date
the primary facility is able to provide service, if the primary facility is so
able prior to the expiration of such six-month period (the "Back-Up Period"),
the "Fee Credits" (and only the "Fee Credits") described in said Appendix D
shall be suspended for those services provided from the Back-Up Facility during
that period; provided, however, that the Fee Credit provisions of said Appendix
D shall not be so suspended unless the transfer to the Back-Up Facility shall
have occurred by reason of Causes (as defined in said Appendix D), other than a
Cause described in clause (c) of the penultimate paragraph under the caption
"General" in Appendix D (a "Clause (c) Cause"). If providing service
from the Back-Up Facility continues for longer than the Back-Up Period referred
to above, or at any time when such services are again provided from the primary
facility, all terms and conditions of Appendix D shall be reinstated in full
force and effect. The Transfer Agent shall act to have the primary
facility restored as promptly as is reasonably practicable. The
Transfer Agent shall not be excused from the performance of its obligations
under this Agreement pursuant to the provisions of the penultimate paragraph
under the caption "General" in Appendix D unless the primary facility is
rendered incapable of providing the transfer agency services as a result of
Causes, other than a Clause (c) Cause, and the Back-Up Facility is subject to
any Cause, including a Clause (c) Cause, and then shall be excused only to the
extent set forth in such paragraph. The Transfer Agent shall also
demonstrate its ability to effect a transfer to and provide adequate services
from a backup facility by developing, maintaining and testing "Disaster Recovery
procedures" for both its data center operations facility and transfer agent
operations facility. Plans should be provided to the Fund in written
form annually and should be updated at regular intervals to incorporate changes
in regular operating procedures. The Data Center recovery plans and
transfer agent operations recovery plan should be tested annually with the Fund
participating to test its interaction (i.e., data communication, voice
communication, etc.) with the backup facilities as specified in Service Level
Agreement #13 - 'Annual Disaster Recovery Tests', in Appendix D.
3. The
Transfer Agent agrees to comply with (including, without limitation, maintaining
its software in compliance with) all laws, rules and regulations relevant and
material to the performance of its duties hereunder and shall be liable for its
failure to do so only to the extent such failure constitutes negligence, lack of
good faith or willful misconduct.
4. Upon
written request of the Fund, but not more frequently than once in any twelve
(12) month period, the parties shall select a third party (the "Third Party
Auditor") to review all documentation (user and technical) for the computer
software system utilized by the Transfer Agent to provide the transfer agency
services to be provided hereunder (the "System") to determine whether the
documentation sufficiently reflects the System, can be used by third parties to
independently operate and maintain the System, and that the documentation is
adequate for its purposes consistent with general industry
standards. Compensation and expenses of the Third Party Auditor shall
be paid equally by the parties. The Third Party Auditor shall submit
a report in writing to both parties as promptly as possible. Both
parties shall cooperate fully with the Third Party Auditor, including permitting
full access to the System, including all documentation, personnel and source
code, subject to the Third Party Auditor signing a reasonable confidentiality
agreement containing provisions similar to those contained in paragraph 7 of
this Article. The Transfer Agent shall promptly correct any defects
in the documentation determined to exist by the Third Party Auditor to the
satisfaction of the Third Party Auditor. When the Third Party Auditor
is satisfied that the documentation meets the foregoing requirements, it shall
so notify both parties in writing.
5. The
Fund agrees that prior to effecting any change in the Prospectus (other than
changes required by applicable law or regulation) which would increase or alter
the duties and obligations of the Transfer Agent hereunder, it shall advise the
Transfer Agent of such proposed change at least 30 days prior to the intended
date of the same, if reasonably practicable, and shall proceed with such change
only if it shall have received the consent of the Transfer Agent thereto, and
the Transfer Agent shall not unreasonably withhold such consent. In
connection with any such increase or alteration of the duties and obligations of
the Transfer Agent hereunder, the Transfer Agent shall receive such additional
charges as the parties may mutually agree.
6. Unless
otherwise specified, any notice or other instrument in writing authorized or
required by this Agreement to be given to either party hereto shall be
sufficiently given when delivered by express mail service such as Federal
Express or by registered or certified mail (return receipt requested) or by hand
to the following persons at the following addresses:
If to the
Fund:
|
000 Xxxx
Xxxxxx
|
Xxx Xxxx, Xxx
Xxxx 00000
|
Attention: President
|
If to the
Transfer Agent:
|
000 Xxxx
Xxxxxx
|
Xxx Xxxx, Xxx
Xxxx 00000
|
Attention: President
|
with a copy
to:
|
The Dreyfus
Corporation
|
000 Xxxx
Xxxxxx
|
Xxx Xxxx, Xxx
Xxxx 00000
|
Attention: General
Counsel
|
or to
such other person or address as shall have been specified in writing by the
party to whom such notice is to be given.
7. The
Fund's records, including all those maintained hereunder by the Transfer Agent,
whether in magnetic media, hard copy, film form or other format, shall be the
Fund's property for all purposes and the Transfer Agent shall treat
confidentially and as proprietary information of the Fund all such records and
other information relative to the Fund and its shareholders which is not
independently available to the Transfer Agent or in the public domain and, in
the case of a shareholder list, in the same format, and shall have no interest
therein and shall use such records only in connection with the performance of
its duties hereunder and for no other purpose. The Transfer Agent's
documentation, system specifications and other information relating to the
Transfer Agent's computer software system to provide transfer agency services to
mutual funds shall be the Transfer Agent's property for all purposes, and the
Fund shall treat confidentially and as proprietary information of the Transfer
Agent all such documentation, system specifications and other information which
is not independently available to the Fund or in the public
domain. The Fund shall treat confidentially and as proprietary
information of any sub-contractor employed by the Transfer Agent pursuant to
paragraph 2 of Article VIII of this Agreement all documentation, system
specifications and other information which is not independently available to the
Fund or in the public domain relating to the sub-contractor's computer software
system to provide transfer agency services to mutual funds and the same shall be
the property of such sub-contractor. Both parties agree to take such
precautions with respect to all such information and data, including information
and data of any sub-contractor employed by the Transfer Agent, that they take to
guard the secrecy and confidentiality of their own most confidential information
and data. In particular, each party agrees with respect to such
information and data, and any information and data of any sub-contractor
employed by the Transfer Agent:
(a) that
all information and data so acquired by it or its employees, agents or
contractors under this Agreement, or in contemplation thereof, shall be and
shall remain the other party's exclusive property;
(b) to
inform its employees, agents or contractors engaged in handling such information
and data of the confidential character of such information and
data;
(c) to
limit access to such information and data to authorized employees, agents or
contractors of the Transfer Agent and the Fund who have a need to know and use
such information and data in connection with this Agreement and the services to
be supplied hereunder;
(d) to
keep, and have their employees, agents and contractors keep, any and all such
information and data confidential;
(e) not
to copy or publish or disclose such information and data to others or authorize
their employees, agents, contractors or anyone else, to copy or publish or
disclose such information and data to others without the other party's written
approval except if required by a State or Federal court or agency and in such an
event prompt written notice of such disclosure requirement shall be provided to
the other party if permitted by law; and
(f) that
upon termination of this Agreement: (i) all records and other
confidential information of the Fund in the possession of the Transfer Agent
shall be returned to the Fund (or designated successor transfer agent) as
provided in paragraph 1 of Article VIII, and (ii) all records and other
confidential information of the Transfer Agent in the possession of the Fund
shall be destroyed or, upon the written request and at the expense of the
Transfer Agent, returned to the Transfer Agent.
The
confidentiality provisions noted above will survive termination of this
Agreement for a period of 20 years.
The
parties further agree that this Agreement will be considered confidential during
the term of its existence, that access to it will be limited to those employees,
agents, contractors or other persons who have a need to know of or utilize the
Agreement (including, without being limited to, the Fund's Board and the
auditors and/or counsel to the Transfer Agent, the Fund and Dreyfus), and that
neither party will otherwise publish or disclose the Agreement to others without
the other party's written approval except if required by a State or Federal
court or agency, and in such event prompt written notice of such disclosure
requirement shall be provided to the other party if permitted by
law.
8. The
Agreement may not be amended or modified in any manner except by a written
agreement executed by both parties with the formality of this
Agreement. If any of the provisions of this Agreement conflict with
the provisions of Appendices hereto, such Appendices shall control.
9. No
right or remedy available to any party at law or in equity is intended to be
exclusive of any other right or remedy, and every right and remedy shall, to the
extent permitted by law, be cumulative and in addition to every other right and
remedy given hereunder or now or hereafter existing at law or in equity or
otherwise. The assertion or employment of any right or remedy
hereunder, or otherwise, shall not prevent the concurrent assertion or
employment of any other appropriate right or remedy.
10. This
Agreement shall extend to and shall be binding upon the parties hereto, and
their respective successors and assigns; provided, however, that this Agreement
shall not be assigned, by operation of law or otherwise, by either party without
the written consent of the non-assigning party.
11. This
Agreement shall be governed by and construed in accordance with the internal
laws of the State of New York, without giving effect to principles of conflict
of laws. Each party hereto submits and consents to the exclusive
jurisdiction of the State and Federal courts sitting in the State of New York,
New York County, in any action arising out of or connected in any way with this
Agreement. This provision shall have no effect if its implementation
would be to deny a party the right to maintain an action in respect of this
Agreement. Each party agrees that the service of process or of any
other papers upon any of them by certified mail at their respective address set
forth herein shall be deemed good, proper and effective service and hereby
expressly waives any defense based on lack of personal jurisdiction for any such
purpose.
12. This
Agreement may be executed in any number of counterparts each of which shall be
deemed to be an original; but such counterparts shall, together, constitute only
one instrument.
13. The
provisions of this Agreement are intended to benefit only the Transfer Agent and
the Fund, and their respective permitted agents, successors and
assigns.
14. The
relationship between the parties hereto shall be that of independent contractors
and not partners or co-venturers, and neither party shall hold itself out as an
agent of the other with the authority to bind the other.
15. The
Fund will not use the Transfer Agent's name, or the name of any sub-contractor
employed by the Transfer Agent pursuant to paragraph 2 of Article VIII, in any
Prospectus, sales literature or other material relating to the Fund in a manner
not approved by the Transfer Agent in writing before such use, provided,
however, that the Transfer Agent hereby consents, and undertakes to secure the
consent of any sub-contractor employed by the Transfer Agent (without the
necessity of the Fund doing any additional acts) to all uses of the name of the
Transfer Agent or sub-contractor, respectively, which merely refer in accurate
terms to the Transfer Agent's appointments hereunder, or the appointment of any
sub-contractor by the Transfer Agent, or which are required by the Securities
and Exchange Commission or a state securities commission and, provided further,
that in no case will the Transfer Agent unreasonably withhold or delay such
approval, and the Transfer Agent undertakes to ensure that any sub-contractor
employed by the Transfer Agent will not unreasonably withhold or delay such
approval. The Transfer Agent will not use the Fund's name, nor that
of its adviser, sub-adviser, administrator or distributor, without the prior
written consent of such respective entity (such approval not to be unreasonably
withheld), except as may reasonably be necessary for the performance of the
Transfer Agent's duties under this Agreement.
16. In
case any provision contained in this Agreement shall be determined to be
invalid, illegal or unenforceable in any respect for any reason, the validity,
legality and enforceability of the remaining provisions contained herein shall
not be affected or impaired thereby insofar as possible and
reasonable.
17. Each
of the parties hereto warrants to the other that it is validly organized and in
good standing in the state of its organization, that it has the right and
authority under its organizing documents to enter into this Agreement and
perform the duties or assume the responsibilities required hereunder, and that
its entry into this Agreement, performance of the duties or assumption of the
responsibilities hereunder is not prohibited by any applicable law, rule or
regulation, nor will it violate any other agreement to which such party is now
or shall become a party.
18. All
times of day referred to in this Agreement shall be New York time.
19. Except
as otherwise provided hereafter, any controversy or claim arising out of or
relating to this Agreement, or the breach thereof, shall be settled by
arbitrators, one to be chosen by each party and a third to be chosen by the said
two arbitrators before entering upon arbitration. If one of the
parties fails to appoint an arbitrator within 30 days of notice by the other
party that it has chosen arbitration, or if the two appointed arbitrators are
unable to agree on the choice of a third within 30 days of their appointment,
then the American Arbitration Association shall be requested to make such
selection. If the American Arbitration Association fails within ten
days of such request to make such selection, then either party, upon notice to
the other, may apply to the Supreme Court, New York County for such selection
(or any other court having complete power and jurisdiction to entertain the
application and make the appointment). Each arbitrator chosen or
appointed pursuant to this paragraph shall be a disinterested person having at
least ten years experience in the County of New York in a calling connected with
the dispute. The arbitrators' decision will be final and binding upon
both parties, and judgment upon the award rendered by the arbitrators may be
entered in any Court having jurisdiction thereof.
Each
party recognizes that the property and proprietary information of the other is
unique, and that the other party cannot be fully compensated by money damages
and would be irreparably harmed by the disclosure of its confidential
information and data in violation of the provisions of paragraph 7 of this
Article. The parties therefore agree that each may seek immediate
relief at equity for any failure to comply with paragraph 7 of this Article, in
addition to any other remedies such party may have in law or in
equity.
20. This
Agreement contains the entire agreement and understanding between the parties
hereto with respect to the subject matter hereof, and merges and supersedes all
prior discussions, agreements and understandings of every kind and nature
between them relating to the subject matter hereof. Neither party
shall be bound by any condition, definition, warranty or representation, other
than as set forth or provided in this Agreement or as may be, on or subsequent
to the date hereof, set forth in a writing signed by the party to be bound
thereby.
IN
WITNESS WHEREOF, the parties hereto have caused this Agreement to be executed by
their respective officers thereunto duly authorized and their respective seals
to be hereunto affixed, as of the day and year first above written.
DREYFUS
TRANSFER, INC.
|
||||
WITNESS:
|
||||
By:
|
||||
Name:
|
||||
Title:
|
||||
Name:
|
||||
WITNESS:
|
||||
By:
|
||||
Name:
|
||||
Title:
|
||||
Name:
|
APPENDIX
A
I, Xxxx
Xxxxxxxxxx, Assistant Secretary of DREYFUS DYNAMIC ALTERNATIVES FUND, INC. (the
"Fund"), do hereby certify that the following individuals,* whose specimen
signatures are on file with the Transfer Agent, have been duly authorized by the
Board members of the Fund to execute any Certificate, instruction, notice or
other instrument in connection herewith, including any amendment to Appendix B
hereto, or to give oral instructions on behalf of the Fund:
Xxxx
Xxxxxxxxxx
|
|||
Assistant
Secretary
|
|||
* Two
(2) signatures required.
|
APPENDIX
B
I, Xxxx
Xxxxxxxxxx, Assistant Secretary of DREYFUS DYNAMIC ALTERNATIVES FUND, INC. (the
"Fund"), a Maryland corporation, do hereby certify that the only classes of
shares of the Fund issued and/or authorized by the Fund as of the date of this
Transfer Agency Agreement for which the Transfer Agent is appointed as transfer
agent and dividend disbursing agent pursuant to this Agreement are shares of
common stock, $.001 par value, as follows:
Class
A shares
|
||
Class
C shares
|
||
Class
I shares
|
||
Xxxx
Xxxxxxxxxx
|
||
Secretary
|
APPENDIX
C(1)
ANNUAL PER ACCOUNT FEE AND
SERVICES THEREFOR
For the
purposes of fees to be paid pursuant to this Agreement, an "open account" shall
mean a shareholder account which has a balance at any time during a given month,
a "closed account" shall mean an account that has a zero balance throughout any
given month, and a "purged account" shall mean a closed account which the Fund
has directed the Transfer Agent to remove from the System. In
consideration of an Annual Per Account Fee of $__.__ per Class A share, $__.__
per Class B share, $__.__ per Class C shares, $__.__ per Class R share and
$__.__ per Class T share per open account (charged on a monthly basis), plus
payment by the Fund of out-of-pocket expenses in accordance with Appendix G
hereto, the Transfer Agent shall provide the services provided for in this
Agreement on any Fund Business Day, except as otherwise specifically
noted. The annual fee (charged and payable on a quarterly basis) for
each "Omnibus Account" shall be $100.00, less the Annual Per-Account Fee set
forth above. "Omnibus Accounts" subject to this fee shall include (i)
all institutional accounts coded with a social code of "12" and a nominee flag
of "yes"; (ii) all benefit plan omnibus accounts listed under a "B" number and
linked for "Qualified Plan Only"; and (iii) such other accounts as the parties
may mutually agree. The Annual Per-Account Fee for a closed account
will be $1.20; there is no fee for a purged account.
If, for
any given month, the average monthly total number of open accounts of
Dreyfus-affiliated funds exceeds 1,871,469 (the sum of the Base Number plus
50,000), then an aggregate monthly reduction in per-account fees will be
calculated by multiplying the quotient of $.26/12 (such amount to be increased
in proportion to any fee increases the Transfer Agent has received pursuant to
the provisions of this Agreement) times the number of average monthly open
accounts in excess of 1,821,469. The total amount of this aggregate
monthly reduction will be reported by the Transfer Agent to Dreyfus' Mutual Fund
Accounting Department for allocation to the Fund.
DAILY
ACTIVITY
Maintain
the following shareholder information on disc or in such other manner as the
Transfer Agent shall reasonably determine:
|
·
|
Name
and Address, including Zip Code, in such format as the parties mutually
agree upon
|
|
·
|
Balance
of Uncertificated Shares
|
|
·
|
Balance
of Shares in Certificate form
|
|
·
|
Certificate
number, number of shares, issuance date of each certificate outstanding
and cancellation date for each certificate no longer
outstanding
|
|
·
|
Balance
of shares having paid a commission, and the rate of commission charged
("Privileged")
|
|
·
|
Balance
of dollars available for redemption (excludes certain purchases within a
specified number of prior business
days)
|
|
·
|
Dividend
code (daily accrual, daily reinvest, dividend sweep, dividend ACH, monthly
reinvest, monthly cash or quarterly
cash)
|
|
·
|
Type
of account code (regular account, Automatic Withdrawal
Plans)
|
|
·
|
Dealer,
Branch, Salesman and related "Dealer File"
information
|
|
·
|
List
promotion and package codes and client identification
code
|
|
·
|
Contract
date indicating the date an account was
opened
|
|
·
|
Original
contract date for accounts opened by
exchange
|
|
·
|
Perform
periodic reporting, withholding, and due diligence in accordance with
Federal tax law requirements
|
|
·
|
State
of residence code/country code
|
|
·
|
Social
Security/EIN number, and indication of certification (SSN should also be
usable as a reference for on-line account
lookup)
|
|
·
|
Historical
transactions on the account for the most recent 18 months, or other period
as mutually agreed to from time to
time
|
|
·
|
Indication
as to whether phone transactions can be accepted and phone balances
provided for this account
|
|
·
|
Fed
wire, Automated Clearing House (ACH) or alternate payee instructions to
allow initiation of Fed wires, ACH or checks to alternate
payees
|
|
·
|
Investor's
PIN # and/or mother's maiden name
|
|
·
|
Social
code, i.e. male, female, joint tenant,
etc.
|
|
·
|
An
alternate or "Secondary" account number issued by a dealer (or bank, etc.)
to a customer for use in inquiry and transaction input by "remote
accessors." (Fund client institutions with remote terminal
access)
|
|
·
|
Investment
Adviser
|
|
·
|
All
further information required for the proper maintenance, reporting and
servicing of benefit accounts
|
|
·
|
Other
fields not listed, but available to be entered on the System based on the
latest version of the System user guide, data dictionary or file
documentation, or were entered and stored at the Fund's previous transfer
agent, if any
|
FUNCTIONS
|
·
|
Answer
all investor and dealer telephone and/or written inquiries, except those
concerning Fund policy which will be referred to the
Fund
|
|
·
|
Maintain
system availability for inquiry (via terminal, voice response system or
Cross Domain network communication) purposes as set forth in Appendix D
herein
|
|
·
|
Utilize
the electronic mail system utilized by Dreyfus (T.O.S.S. or a successor
system) for key individuals designated by the Transfer Agent within its
organization, to correspond with designated T.O.S.S. system users at
Dreyfus
|
|
·
|
Deposit
Fund share certificates into accounts upon receipt of instructions from
the investor or other authorized
person
|
|
·
|
Examine
and process all transfers of shares insuring that all transfer
requirements and legal documents have been
supplied
|
|
·
|
Process
and confirm address changes to the former address of record reflecting the
new address
|
|
·
|
Process
standard account record changes as required, i.e., DLR, Salesman Codes,
Dividend Codes, etc., in accordance with required
documentation
|
|
·
|
Microform
source documents for transactions, such as account applications and
correspondence, maintaining segregated media copies for all
Dreyfus-affiliated funds
|
|
·
|
Refer
correspondence, transactions, applications, or other documents and phone
calls which are for Dreyfus-affiliated funds and accounts processed by
another transfer agent, which may be used from time to time, to the
appropriate destination/contact, defined in facilitated transaction
procedures, mutually agreed to from time to
time
|
|
·
|
Respond
to research inquiries ("Inquiries") from Dreyfus via Dreyfus' C.S.S.
System (a "Response"), such access (other than terminal and line costs) to
be provided at no additional cost to the Transfer
Agent
|
|
·
|
Respond
to or otherwise act upon subpoenas, levies, restraining orders and other
similar documents served on the Fund, its affiliates or the Transfer Agent
with respect to Fund shareholder
accounts
|
|
·
|
Handle
foreign collection items
|
|
·
|
Perform
backup withholding for those accounts as required by federal government
regulation
|
|
·
|
Use
of automatic allocation system to credit multiple participant fund
accounts by percentage breakdown
|
|
·
|
Use
of master account application to establish individual participant
accounts
|
|
·
|
Process
bulk wires for multiple participant and broker dealer account
liquidations
|
|
·
|
Perform
withholdings on liquidations, if applicable, for employee benefit
plans. Prepare and mail 5498's and
1099-R's
|
|
·
|
Purge
"closed" accounts as directed by the
Fund
|
|
·
|
Receive
relevant information in automated or manual form (at the Fund's direction)
concerning Fund redemption checks presented for payment on each day that
the Federal Reserve is open for business, and post this information as
redemptions to individual shareholders' accounts. The Transfer
Agent shall cause certain redemption checks to be returned in the event of
insufficient assets, uncollected funds, or such other reason as defined by
the Fund or in the Prospectus, within the time limits provided by the
Federal Reserve Payments System, as may be amended from time to time, and
shall collect such fees as the Fund may specify and shall remit such fees
to the Fund or a third party
|
|
·
|
Process
new accounts, verifying completeness of application; establish new account
records with standard abbreviations and registration
formats
|
|
·
|
Record
data on sales, exempt sales, redemptions and exchanges for state
securities registration purposes and transmit information daily to Dreyfus
Legal Department
|
|
·
|
To
the extent not performed by cash management provider ("CMP"), pick up mail
addressed to P.O. Boxes identified by the Fund three times daily at a
minimum. Two of these pick-ups take place in the morning with
one additional pick-up in the
afternoon
|
|
·
|
To
the extent not performed by the CMP for Institutional Lockbox and
Exception Items referred by CMP, a $.30 fee will be applied to each
item.
|
|
·
|
To
the extent not performed by CMP, verify that the Fund security code
identified from the OCR stub compares to the payee of the checks or a
generic alternative (e.g. "Dreyfus"). If they do not compare,
stub and check will be indexed on same day for further
processing
|
|
·
|
To
the extent not performed by CMP, process payment transactions by reading
optical character recognition information printed on remittance
document
|
|
·
|
To
the extent not performed by CMP, retain and file remittance stubs, and
microfilm investment checks and supporting documentation daily, in a form
not commingled with other funds
|
|
·
|
To
the extent not performed by CMP, in the absence of an accurate and
complete remittance stub, Transfer Agent will create a substitute stub if
the investor's security code and account number is written on the check or
an accompanying document
|
|
·
|
To
the extent not performed by CMP, multiple checks with one remittance will
be processed. Each check hold period governs the investment
date
|
|
·
|
To
the extent not performed by CMP, one check with split remittance will be
processed provided amounts are stated and they
prove
|
|
·
|
To
the extent not performed by CMP, checks drawn on foreign banks in U.S.
dollars - send for collection; checks drawn on foreign banks in foreign
currencies - return to drawer
|
|
·
|
To
the extent not performed by CMP, stub with no remittance amount - the
payment will be processed based on the amount of the
check
|
|
·
|
To
the extent not performed by CMP, improperly printed stubs - if an account
number and security code are legible, a substitute remittance stub will be
created
|
|
·
|
To
the extent not performed by CMP, correspondence accompanying any
investment - correspondence shall be noted with customer's account number
with an indication of "Payment In
Process"
|
|
·
|
To
the extent not performed by CMP, retain and process out of proof checks
with multiple stub remittances not equal to
checks
|
|
·
|
To
the extent not performed by CMP, the appropriate Account on return items
will be debited on date of receipt. Transfer Agent will
maintain a returned items log and copies of checks, indicate account
number and security code (if available), amount, and microfilm reference
number for each item on the day these items are
presented
|
|
·
|
Endorse
and microfilm all checks received and process all items
daily
|
|
·
|
Isolate
on a best efforts basis all non-individual third-party investment checks
for $25,000 or more received for both new accounts and subsequent
investments and process in accordance with procedures agreed to between
the Fund and the Transfer Agent
|
|
·
|
Examine
and process all shareholder payments and liquidations; verify the
recipient fund on payments and availability of shares on transactions,
maintaining necessary automated interfaces to cash manager if another
entity is CMP
|
|
·
|
Provide
duplicate copies of statements and/or transcripts of accounts to
shareholders requesting such information (for such fee as the Fund and
Transfer Agent shall mutually
agree)
|
|
·
|
On
original documents received by Transfer Agent prior to executing the
transaction, examine all Medallion (STAMP, SEMP or MSP) guarantees
received on correspondence ensuring all program requirements are
met
|
|
·
|
Contact
shareholder on any redemption request received in writing for specified
amounts as mutually agreed to by the Fund and the Transfer Agent in which
either the check is to be payable to someone other than the registrants,
or if a fedwire, being sent to a bank other than what is on the transfer
agency system for that account per agreed upon procedures on a best
efforts basis
|
|
·
|
Process
exchanges of Fund shares and confirm the exchange transaction in a single
transaction advice
|
|
·
|
Process
telephone transactions on recorded lines on a system in which such
recordings can be easily and accurately retrieved and verify the identity
of the originator as directed by the Fund. In addition, process
various maintenance items pursuant to shareholder telephone requests,
including but not exclusive to changing dividend options and changing
Automatic Asset Builder dollar amounts and cycles, as authorized by the
Fund
|
|
·
|
Establish
automatic withdrawal records and process automatic withdrawals as
permitted by the Fund
|
|
·
|
Issue
shares in certificate form as directed by the
Fund
|
|
·
|
Process
delayed settlement ("Wire Order") trades as permitted by the Fund,
maintaining an inventory of and performing settlement of such share
subscriptions
|
|
·
|
Maintain
records indicating institutions eligible for 12b-1 fees, calculate
applicable fees, and generate consolidated 12b-1 reports and checks for
payment as directed by the Fund, in return for a fee of $.10 per account
per year
|
|
·
|
Calculate
dealer commissions in accordance with rates set by the Fund and generate
appropriate periodic commission reports and
checks
|
|
·
|
Provide
magnetic tape or data transmission of dividends and/or balances of
accounts for various institutions in various formats on a monthly and ad
hoc basis
|
|
·
|
Perform
due diligence mailings as requested by the Fund for W-9 solicitation, W-8
solicitation or other purposes as may be identified and encode shareholder
records with properly returned
information
|
|
·
|
Generate
appropriate information and perform all mailings as required by
regulation, including but not limited to: 1099 DIV, 1099(B),
1042, 1042(S), 1096, 5498 etc.
|
|
·
|
Provide
telephone service for the shareholders of the Fund 24 hours per day, 7
days per week
|
|
·
|
Process
shareholder services forms and establish additional account services as
indicated, ensuring that all requirements are met including review of
signature guarantees
|
|
·
|
Provide
electronic fund transfers, pre-notifications, debit and credit, via ACH
and accept incoming ACH credits from external
services
|
|
·
|
Perform
all control and reconciliation functions necessary to assure all financial
transactions are accurately recorded in shareholder accounts, and are
reconciled in total with all bank accounts maintained by the
Fund
|
|
·
|
Notify
and fax copies of all redemption drafts to Dreyfus for which the Transfer
Agent is rejecting due to various reasons (e.g., insufficient funds,
uncollected funds, etc.)
|
|
·
|
Other
functions not listed, but which were performed by the Fund's previous
transfer agent, if any
|
REPORTS
PROVIDED
The
Transfer Agent will print and deliver or, at the Fund's option, provide the
necessary information and data communication capabilities to permit the Fund to
print, in a timely fashion in accordance with existing procedures, the
following:
|
· |
Daily
Journals
|
-
|
Reflecting
all share and dollar activity for the previous day (Net Asset Value) and
an accrued dividend journal both in account number
sequence
|
|
|
Blue
Sky Report
|
-
|
Supply
information monthly and/or weekly for the Fund's preparation of Blue Sky
Reporting
|
|
|
N-SAR
Report
|
-
|
Supply
monthly correspondence, redemption and liquidation information for use in
Fund's N-SAR Report
|
|
·
|
Provide
appropriate control reports to allow independent verification of the
accuracy of the data received in all management
tapes
|
|
·
|
Prepare
and mail copies of summary statements to dealers and investment
advisers
|
|
·
|
Prepare
monthly consolidated dealer report
|
|
·
|
Report
on errors in compliance with the Service Level
Agreement
|
|
·
|
Generate
and mail confirms for all financial transactions. Match
financial transaction confirmations to corresponding redemption checks,
where applicable, and mail daily to account address of record, unless less
frequent mailings or a different address are specified by the
Fund. Copies of financial transaction confirmations should be
sent to the dealer specified, as well as investment adviser and, at the
Fund's option, a "Fourth Party"
|
|
·
|
Line-by-line
report to confirm payments to multiple participant
accounts
|
|
·
|
Provide
plan level reporting for multiple participant benefit
accounts
|
|
·
|
Other
reports listed in "Exhibit 1- System Report Output," annexed
hereto
|
|
·
|
Other
reports not listed but which were provided by the Fund's previous transfer
agent, if any
|
TAPES/TRANSMISSIONS
PROVIDED
Provide,
in a format to be supplied by the Fund:
|
·
|
Weekly
Management Tapes
|
|
-
|
Provide
summary level data of account information on magnetic tape or via data
transmission
|
|
-
|
Provide
a magnetic tape or data transmission of all new accounts, in a format to
be provided separately
|
|
·
|
Provide
data communications connection via dedicated lines to the Fund's data
center, to allow on-line terminal access for inquiry to all terminals in
the Dreyfus network ("SNI/Cross
Domain")
|
|
·
|
Provide
data communications connection via dedicated lines to a location specified
by the Fund, to allow access to voice response system(s) or similar data
processing devices
|
|
·
|
Monthly
Management Tape
|
|
-
|
Provide
detailed, accurate and up-to-date account information for each account via
magnetic tape data transmission. The Fund shall have the option
to receive this tape/transmission on a weekly
basis
|
|
·
|
NSCC
Interfaces
|
|
-
|
Interact
by sending and receiving any necessary transmissions and the associated
processing for the NSCC FUND/SERV system, NSCC's "Networking" facility and
any other future mutual fund processing capabilities provided by NSCC's
network
|
|
·
|
Other
Interfaces
|
|
-
|
Provide
the Fund with access to other mutual fund processing interfaces, either
used by the Fund's previous transfer agent, if any, or developed by the
Transfer Agent
|
|
-
|
Develop
other mutual fund processing interfaces at the Fund's
request
|
DIVIDEND
ACTIVITY
|
·
|
Accrue
dividends daily or monthly and reinvest dividends daily or monthly, in
accordance with the Fund's prospectus. Pay dividends in cash
monthly, quarterly or so designated as stated in the Fund's Prospectus,
including reinvesting in other funds within the Dreyfus Group serviced by
the Transfer Agent
|
|
·
|
Calculate
capital gains distributions
|
|
·
|
Suppression
of dividend reporting for certain institutional
customers
|
DEALER
SERVICES
|
·
|
Prepare
and mail advice to dealers daily
|
|
·
|
Prepare
and mail copies of statements to select dealers as flagged on the System
monthly or same frequency as investor
statements
|
|
·
|
Prepare
and mail daily and monthly line-by-line reports to selected institutional
firms
|
|
·
|
Allow
on-line access (via telecommunications lines) to institutions designated
by Dreyfus from time to time to the shareholder accounting
system. Only those accounts with dealer codes for their
institution will be available, except that certain "clearing broker"
institutions may be allowed access to multiple dealer codes representing
those institutions they are authorized to clear
for
|
|
·
|
Differentiate
levels of access by institution, as instructed by the Fund from time to
time, as follows:
|
|
·
|
Inquiry
Only
|
|
·
|
Input
New Accounts
|
|
·
|
Input
Purchases
|
|
·
|
Input
Redemptions
|
|
·
|
Input
Exchanges
|
|
·
|
Input
changes of Account Data for Address, SSN, Owner Code, Branch or Salesman
Code, Dividend Code
|
|
·
|
Input
Broker/Dealer or other transacting institution's internal account number,
i.e. cross-reference number
|
These levels should be controlled by a
unique ID and password assigned to each user within a remote accessor
institution. Each user could be assigned any combination of the above
privileges
|
·
|
Settle
"Bulk" transactions where appropriate, for institutions doing multiple
trades in a fund on a given day, via wire or check, provided proper
instructions are provided as to which transactions are being
settled
|
|
·
|
Other
services not listed but which were provided by the Fund's previous
transfer agent, if any
|
ANNUAL
MEETINGS
|
·
|
One
proxy mailing per year
|
|
·
|
Address
and mail proxies and related material. Tabulate returned
proxies and supply daily reports when sufficient proxies have been
received (material must be adaptable to mechanical equipment as reasonably
specified by the Transfer Agent)
|
|
·
|
Prepare
certified list of stockholders, hard copy or microform, and furnish
Inspectors of Election for meetings
|
PERIODIC
ACTIVITIES
|
·
|
Prepare
and mail transaction advice daily to
investors
|
|
·
|
Address
and mail four (4) periodic financial reports (material must be adaptable
to Transfer Agent's mechanical equipment as reasonably specified by the
Transfer Agent)
|
|
·
|
Mail
a Prospectus to a shareholder making a payment after the Prospectus'
effective date, with the transaction advice of such
payment
|
|
·
|
Prepare
and mail monthly or quarterly statements to investors, depending upon the
policy in effect for the Fund. Prepare and mail consolidated
statements at the frequency requested by the Fund, which shall be no more
frequent than monthly
|
|
·
|
Forward
prospectus and application to shareholders opening new accounts by
telephone exchange or Fed Wire when name and address is
supplied
|
|
·
|
Generate
microform copies of statements for the accounts of those dealers specified
by the Fund
|
|
·
|
Compute,
prepare and furnish all necessary reports to Governmental authorities
(Forms 1096, 1099DIV, 1099B and
1042S)
|
|
·
|
Enclose
various marketing material as designated by the Fund in all confirm and
statement mailings, i.e. daily confirm and monthly and quarterly
statements (material must be adaptable to mechanical
equipment)
|
|
·
|
Annually
prepare and mail K-1 reports to those investors in limited partnership
funds during the preceding calendar year, in conformity with applicable
Internal Revenue Code, state or local
guidelines
|
|
·
|
Prepare
and mail annual cost basis information to all eligible
shareholders.
|
BENEFIT
PLANS
Throughout
the term of this Agreement, the Transfer Agent will, through an entity selected
and approved by the Fund, arrange for the custodianship of XXX and Xxxxx plans
sponsored by Dreyfus for an annual fee (which will include the payment of any
fee negotiated by the Transfer Agent with such custodian) of $10.00 per account,
with a maximum fee of $25.00 per participant. In the event an account
is closed prior to the assessment of the annual fee, the annual fee will be
assessed at the time the account is closed.
APPENDIX
C(2)
ENHANCEMENTS AND FEES
THEREFOR
The Fund
may request enhancements to be made or functionality to support new products be
developed within the software system utilized by the Transfer
Agent. Any original product or service feature developed at the
request of any fund advised, sub-advised, administered or distributed by Dreyfus
will not be copied or made available to any other mutual fund not so advised,
sub-advised, administered or distributed for a period of 9 months from start-up
date of the product or service feature or, if the product is made available by
another transfer agent (other than through disclosure by the Transfer Agent),
for a period of time equal to the time it took to be developed for the Fund,
whichever is sooner. Original products or service features are those
which are not known by the Fund and/or the Transfer Agent to be generally
available at other transfer agents or mutual fund groups at the time the request
for the product or service feature is originated. The costs of other
enhancements or new products, as well as normal maintenance shall be borne as
follows:
Billable
Programming Costs include the following items to the extent such enhancements
and modifications must be made by systems personnel other than the Transfer
Agent's Dreyfus-dedicated software staff.
|
-
|
Costs
of enhancements, original products and other modifications that will not
result in an earnings stream or reduction in expense to the Transfer
Agent. If new products result in an earnings stream to the
Transfer Agent, the billable programming costs associated therewith will
be reduced by 50%.
|
Non-Billable
Programming Costs include the following programming which will be done by
personnel of the Transfer Agent other than the Dreyfus dedicated software
staff:
Normal
maintenance such as dividends, normal statement changes (blurbs, etc.), change
in printing specs for new forms and legal, regulatory or taxing authority
requirements which are common to all funds, adding/deleting terminals and data
network reconfigurations, proposed changes in technology, any other request to
correct any type of Transfer Agent error (e.g., coding problems), any new
enhancements which will benefit all funds processed by the Transfer Agent (e.g.,
NSCC).
Billable
and non-billable programming are subject to sign-off by the appropriate
authorized signatories of the Fund to acknowledge completion and acceptance of
the programming prior to its implementation. The list of authorized
signatories and description of circumstances when sign-off will be required will
be provided to the Transfer Agent by the Fund as part of the mutually agreed on
Software Request Administration Procedures, attached hereto as Appendix
F.
Programming
Request Procedures:
All
programming requests will be submitted by the Fund in
writing. Non-billable programming requests as defined herein will be
directed to the Transfer Agent's non Dreyfus-dedicated staff. All
other programming requests will be addressed to the Dreyfus-dedicated software
staff.
Upon
receipt of programming requests the Transfer Agent's dedicated staff will review
the request and perform an initial analysis which will be adequate to provide an
estimate of the number of person hours to complete the request, including an
estimate for the following development phases: analysis/design,
programming, unit testing and acceptance testing. To the extent a
programming request is estimated by personnel outside the Dreyfus-dedicated
software staff, the initial analysis will not be a billable cost.
Provisions
not addressed herein will be subject to a mutually agreed on "Software Request
Administration Procedure", attached hereto as Appendix X.
Xxxxxxx-Dedicated
Software Staff:
The
Transfer Agent will provide, at no additional cost to the Fund, a programming
staff dedicated only to the completion of Dreyfus programming
requests. The staff level shall be maintained at a ratio of one
programmer/analyst for each 100,000 shareholder accounts within the
Dreyfus-affiliated group of funds, and shall therefore be adjusted up and down,
no less frequently than semi-annually, to maintain such ratio.
The
Dreyfus-dedicated software staff will be managed by the Transfer Agent and is
expected to conform to the Transfer Agent's programming and documentation
standards. The Transfer Agent will provide a dedicated staff whose
personnel will at all times have an average of at least five years data
processing applications software experience, of which at least three years shall
be developing data processing applications software with respect to mutual fund
transfer agency activities. In addition, at no time will 25% or more
of the staff have less than two years experience developing data processing
applications software for mutual fund transfer agency
activities. With regard to priorities, the staff will be directed at
the sole discretion of Dreyfus to address those software requests which Dreyfus
sees fit.
For each
hour of time spent by the Dreyfus-dedicated software staff on Fund programming
requests for new products or services which result in an earnings stream to the
Transfer Agent, the Fund will be entitled to either a fee credit for one-half
hour's time or, if performed by staff for which Dreyfus is paying separately, a
refund of 50% of the expense of such staff for each one hour.
Programming
Request Cancellation and Refund:
Any
program request canceled by the Fund prior to completion and not implemented by
the Transfer Agent for other clients will be billed to Dreyfus' Mutual Fund
Accounting Department for allocation to the Fund for work completed to the
cancellation date provided, however, that if the program code for the canceled
modification, or knowledge derived therefrom, is later used by the Transfer
Agent for another client or clients, then the Fund shall be entitled to a refund
of the amount previously paid if the request was billable, or a credit for the
programming hours expended by the Dreyfus-dedicated software staff toward future
billable costs.
Annual
Certification:
The
Transfer Agent will deliver to the Fund within thirty (30) days after the end of
each calendar year a written certification of the Transfer Agent's chief
financial officer or its president that the Transfer Agent has been in
compliance with this Appendix C(2). The Fund shall have the right, at
its option, to have the Transfer Agent's independent auditors confirm compliance
with this Appendix C(2). In connection therewith, the Transfer Agent
shall give such independent auditors full and unimpeded access to the
information and documents deemed by such auditors to be necessary to accomplish
such audit. The cost of such auditors shall be divided equally
between the parties.
Exhibit
1
System Report
Output
The
following reports are currently being provided and any others needing to be
developed in the future which the Fund requires (other than mandatory reports
that the Fund is compelled to produce and/or file because of a change in a
regulatory requirement) will be produced by the Transfer Agent at their
indicated frequency in hard copy or microfiche form or, upon request,
electronically transmitted to the Fund, at the Fund's expense.
DAILY
CLERICAL REPORTS
|
Activity
Reports:
|
Daily
Price and Calendar Review
|
Transaction
Activity Report
|
Money
Transfer Activity Report
|
Exception
Reports:
|
Security
Violation Transaction Report
|
Blue
Sky Warning Report
|
File
Maintenance Reports:
|
Options
and Control Maintenance Register
|
Shareholder
Maintenance Register
|
Shareholder
Freeze Register
|
Client
Register Changes
|
Master
Account Maintenance Report
|
Dealer
Maintenance Register
|
Blue
Sky Maintenance Register
|
Proxy
Maintenance Register
|
Retirement
Clerical File Maintenance
|
DAILY
MONETARY REPORTS
|
Fund
Accounting:
|
Cash
and Share Proof
|
Cash
and Share Proof (Cash Credits)
|
Cash
and Share Proof (Cash Debits)
|
Cash
and Share Proof (Share Credits and
|
Debits)
|
Cash
Receipt Controls
|
Gain/Loss
Journal
|
Position
Control Report (Money Market Dividend)
|
Transaction
Journals:
|
Direct
Purchase Journal
|
Pended
Purchase Journal
|
Direct
Redemption Journal
|
Exchange
In Journal
|
Exchange
Out Journal
|
Certificate
Journal
|
Transfer
Journal
|
Adjustment
Journal
|
Direct
Fee Journal
|
Wire
Order PD/Wait - Settlement Journal
|
Wire
Order Purchase Placement Journal
|
Wire
Order Full Settlement Journal
|
Wire
Order Redemption Placement Journal
|
Wire
Order Cancel Journal
|
Spawned
Transaction Journal
|
Net
Accrual Change Journal
|
Distribution
Journal
|
Transaction
Reject Report
|
Transaction
Warning Report
|
Outstanding
Rejects Report
|
Transaction
Registers (Microfiched once per week)
|
Certificate
Register
|
Wire
Register
|
Redemption/Refund
Check Register
|
Distribution
Check Register
|
Systematic
Withdrawal Check Register
|
RPO
Check Register
|
Commission
Check Register
|
AM/PM
Wire Register
|
Cumulative
Reports (Microfiched once per week)
|
Wire
Order Reconciliation Report
|
Wire
Order Unpaid Purchases Report
|
Wire
Order Paid and Waiting Report
|
Wire
Order Unsettled Redemption Report
|
Wire
Order Unpaid Purchases Aging Report
|
Sales
Adjustment Detail Report
|
Daily
Sales Report
|
WEEKLY
EXCEPTION REPORTS
|
Periodic
Company Update
|
Incomplete
Registration Report
|
Certificate
Proof Report (Report Type 1)
|
Account
Status Exception Report
|
Delinquent
IPP Report
|
Master
Account Exception Report
|
LOI
Expiration Report
|
MONTHLY
REPORTS
|
Shareholder
History Proof Report
|
LOI
Completion Report
|
12b-1
Dealer Report
|
Wire
Order Monthly Broker/Dealer Ledger
|
Sales
Report by Fund, Account, Transaction Type
|
Year-to-Date
Sales Report - Gross Amount by fund
|
Year-to-Date
Sales by Territory
|
Monthly
Dealer Activity Report
|
Dealer
Ranking Report
|
Monthly
Blue Sky Summary
|
Month-to-Date
Blue Sky Sales by State
|
70-1/2
Notification Report
|
Delinquent
Distributions Report
|
Retirement
Periodic Warnings/Totals
|
Retirement
Fee Totals By Plan Report
|
TTL
Fees Due Less Than Accrued Amount Report
|
Ret
Account Closed/Zero Share Balance Report
|
Monthly
Client Billing
|
OCCASIONAL
FUND FUNCTIONS (O.F.F.) REPORTS
|
Commission
Statement
|
Company
Commission Report
|
Position
Control Report (Stock Dividend)
|
Distribution
Check Register
|
Commission
Check Register
|
Trail
Commission Statements
|
PURGE
REPORTS
|
Shareholder
Account Purge Register
|
Master
Account Purge
|
Money
Transfer Purge
|
Certificate
File Delete
|
ANNUAL
REPORTS
|
Annual
Blue Sky Cumulative Sales by State
|
APPENDIX
C(3)
ANTI-MONEY LAUNDERING
DUTIES
|
·
|
Submit
all new accounts, registration maintenance transactions, and existing
accounts through the Office of Foreign Assets Control ("OFAC") database
and such other lists or databases of trade restricted individuals,
entities, or countries as may be required from time to time by applicable
regulatory authorities; block accounts and file reports with OFAC as
required under OFAC-administered
regulations.
|
|
·
|
Review
redemption transactions that occur within thirty (30) days of account
establishment or maintenance, including a change to standing banking
instructions.
|
|
·
|
Review
wires sent pursuant to banking instructions other than those on
file.
|
|
·
|
Review
accounts with small balances that have large purchases at specified dollar
thresholds.
|
|
·
|
Review
accounts with frequent activity within an appropriate date range followed
by a large redemption at specified dollar
thresholds.
|
|
·
|
Review
purchase and redemption activity per tax identification number ("TIN")
within the Fund to determine if activity on any given day for that TIN
exceeded the specified dollar
threshold.
|
|
·
|
Compare
all new accounts and registration maintenance transactions through a
database of known offenders; notify the Fund of any
match.
|
|
·
|
Monitor
and track cash equivalents under $10,000 for a rolling twelve month
period; file IRS Form 8300 and issue the shareholder notices required by
the IRS.
|
|
·
|
Determine
when a suspicious activity report ("SAR") should be filed as required by
regulations applicable to mutual funds; prepare and file the
SAR.
|
|
·
|
Compare
account information to any FinCEN request received by the Fund pursuant to
the USA PATRIOT Act Sec. 314(a); provide the Fund with
documents/information necessary to respond to requests under USA PATRIOT
Act Sec. 314(a) within required time
frames.
|
|
·
|
Follow
the Fund's Customer Identification Program to (i) verify the identity of
any person seeking to open an account with the Fund, (ii) maintain records
of the information used to verify the person's identity and (iii)
determine whether the person appears on any lists of known or suspected
terrorists or terrorist organizations provided to the Fund by any
government agency.
|
|
·
|
Maintain
all records required to be maintained by the Fund under the USA PATRIOT
Act in connection with the performance of the Transfer Agent's duties
hereunder.
|
FEES
In
consideration of the performance by the Transfer Agent of the duties set forth
on this Appendix C(3), the Fund agrees to pay the Transfer Agent as
follows:
$0.00 per
year for each networked (i.e., NSCC matrix levels 1, 2, 3 or 4)
account;
$0.15 per
year for each open non-networked account with a U.S. address; and
$0.20 per
year for each open non-networked account with a non-U.S. address.
APPENDIX
D
SERVICE LEVEL
AGREEMENT
GENERAL
The
percentages set forth herein relate to all mutual funds for which the Transfer
Agent now serves or in the future may serve as transfer agent and which are
sponsored, advised, sub-advised or administered by Dreyfus, or for which Dreyfus
acts as primary distributor (the "Funds"), and do not relate individually to any
specific fund. All fee credits are to be aggregated where there are
instances of not meeting objectives in respect of two or more different
services. A waiver, whether partial, total, or conditional, of any
fee credits, or right to terminate this Agreement in a particular instance does
not constitute a waiver in any other instance. The Fund must give
notice of its intent to terminate the Transfer Agency Agreement of which this
Appendix is a part within 60 days of receipt of a true and complete report of
the Transfer Agent evidencing the event giving rise to such right of termination
under the terms of the paragraphs of this Appendix captioned
"Termination." Such notice must specify a date no less than three nor
more than twelve months thereafter as the date upon which such termination shall
be effective. Failure to provide such notice in a timely manner shall
constitute a waiver in respect of the specific event (but no
other). This provision in no way shall limit the Fund's right to
terminate the Transfer Agency Agreement pursuant to Article IX
thereof. A monthly document evidencing the Transfer Agent's
performance with respect to the service levels set forth below will be delivered
to the Funds by the fifteenth business day of the following month by the
Transfer Agent, or as soon thereafter as is reasonably
practicable. Such document shall be signed by a senior officer of the
Transfer Agent. A failure permitting termination by any one such Fund
will give all of the Funds, including the Fund, the right to terminate their
respective transfer agency agreements with the Transfer Agent.
For
purposes of this Appendix, the term "business day" shall mean each day that the
Fund is open for business as described in its prospectus.
Notwithstanding
any service level or objective specified herein, for purposes of this Transfer
Agency Agreement, the Transfer Agent's failure to meet any objective or its
performance at a level giving rise to fee credits or the right to terminate this
Transfer Agency Agreement shall not per se constitute negligence or a breach of
this Transfer Agency Agreement nor constitute an inference of the foregoing
provided that nothing herein contained shall preclude the Fund from introducing
evidence of the Transfer Agent's performance in an effort to prove negligence or
breach of this Transfer Agency Agreement.
There
shall be excluded from the calculation for the service levels described in this
Appendix D, and from the consideration of whether the Transfer Agent has been
negligent or has breached this Agreement, any period of time, and only such
period of time, during which the Transfer Agent's performance is materially
affected, by reason of circumstances beyond its control (collectively, "Causes")
including, without limitation (except as provided below), (a) acts or omissions
to act of the Fund, its employees, agents, or sub-contractors, including a third
party cash management provider, (b) flood or catastrophe, acts of God, failures
of transportation, strikes, lockouts, work stoppages, or other similar
circumstances, but only if the Transfer Agent promptly takes all commercially
reasonable steps to ameliorate the consequences of such circumstances, or (c) an
abnormally high level of activity with respect to either the Fund or the markets
in which it invests. An abnormally high level of activity shall be
deemed to have occurred, if the volume of the activities listed in Appendices
C(1) and C(2) on a given day exceeds both: (i) 133% of the average
daily volume of such activities for the immediately preceding 90 calendar days,
and (ii) 133% of the average daily volume of the same calendar month in which
such day occurs during the immediately preceding year. The Transfer
Agent shall not be responsible for delays or failures to supply any services
where such delays or failures are caused by the delays or failures of the Fund
to supply necessary instructions, approvals or information in the time periods
agreed upon and all service levels shall again be measured from the date of the
receipt by the Transfer Agent of any necessary instructions, approvals or
information. Nothing contained herein, however, shall relieve the
Transfer Agent from responsibility for the acts or omissions to act of its own
permitted agents, sub-contractors, or entities acting under the Transfer Agent's
control.
For
calculation purposes, a week is considered to be the period beginning on Monday
and concluding on the following Sunday. When a month ends during the
week, that entire week's performance will be applied to the previous
month.
|
1.
|
Telephone
Responsiveness
|
Service
Description:
Telephone
Responsiveness represents Telephone Authorization calls of the Transfer Agent's
Automated Call Distribution System ("ACD") from investors in the Fund who are
authorized to request certain transactions by telephone. These
telephone authorization transactions include, without limitation, (1) exchanges,
(2) redemptions and (3) TeleTransfer purchases. The percentage of
calls completed to calls received for the month represents the Transfer Agent's
service level.
Transfer Agent's
Objective:
The
Transfer Agent's Objective is to manage this service to a performance level of
98% calls completed to calls received, and for purposes of the calculation
method below, shall omit any call terminated within 20 seconds.
Method of
Calculation:
Using its
ACD report, the Transfer Agent will calculate the average performance for each
week. Such number will be compared to the schedule below to determine
the total percentage credit to Per-Account Fees billed to the Funds for the
month. This credit information would then be passed to Dreyfus'
Mutual Fund Accounting Department for allocation to the Fund against the fees to
be paid hereunder.
Fee
Credits:
%
Calls
|
Average
Performance Level
|
|||||
Completed
|
or
Each Week within the Period
|
|||||
Less
Than
|
1
Wk.
|
2Wks
|
3Wks.
|
4Wks.
|
5Wks.
|
|
98%
|
.02%
|
.06%
|
.14%
|
.25%
|
.39%
|
|
97%
|
.06%
|
.14%
|
.25%
|
.39%
|
.56%
|
|
96%
|
.14%
|
.25%
|
.39%
|
.56%
|
.75%
|
|
95%
|
.25%
|
.39%
|
.56%
|
.75%
|
1.00%
|
Termination:
Except
for operations during the Back-Up Period (as defined in paragraph 2 of Article
XIII hereof), the Fund shall have the right to terminate this Agreement, upon
the notice provided under the caption "General" in this Appendix D, if the
percentage of calls completed is less than 95%: (1) for three consecutive weeks,
or (2) for any six weeks (whether or not consecutive) in any thirteen week
period.
|
2.
|
Timeliness of Research
Requests
|
Service
Description:
The
Transfer Agent will provide a research and problem resolution service to the
Fund's investors. In connection therewith, the Transfer Agent agrees
to use the C.S.S. System for receiving research requests from Dreyfus and to
communicate the results of that research to Dreyfus. On a daily
basis, Dreyfus using the C.S.S. System will enter research requests resulting
from investor inquiries concerning their accounts and activity therein, which
are received at its various servicing locations, and will forward them to the
Transfer Agent for research and resolution. The Transfer Agent will
research each item and respond by entry into the C.S.S. System within previously
determined and agreed upon time frames (See Schedule A). The C.S.S.
System generates reports showing the status of research items
outstanding.
Transfer Agent's
Objective:
The
Transfer Agent's objective is to accurately respond to 98% of the research
requests within the periods set forth on Schedule A, maintain an average dispute
rate of no more than 4% while ensuring the average number of days out of
standard on overdue items does not exceed five days. Failure to
achieve any of the parts of the standard results in fee credits as indicated
below.
Method of
Calculation:
Using
C.S.S. aging reports, the Transfer Agent will calculate an average number of
business days past the established turnaround times for all research items past
due during the month, and for purposes of such calculation shall exclude any
item overdue because of incomplete data maintained by a previous transfer agent,
if any. (An item is considered past due if not accurately responded
to in the prescribed time frame. If the Transfer Agent inaccurately
or partially responds to an item, that item is deemed outstanding until a proper
response is received by Dreyfus.) This average number shall be
determined by multiplying daily each past due item times the number of days the
item is past due, summing the daily products, and dividing the result by the
total number of past due requests outstanding for the day. This daily
average then will be averaged for the weeks during the month and compared to the
schedule below to determine the total percentage credit to Per-Account Fees
billed to the Funds for the month. This credit information would then
be passed to Dreyfus' Mutual Fund Accounting Department for allocation to the
Fund against the fees to be paid hereunder.
Fee
Credits:
Business
Days
|
Average
Weekly Performance for
|
||||||
Past
Turnaround
|
Each
Week with the Period
|
||||||
Time
|
1
Wk.
|
2
Wks.
|
3Wks.
|
4Wks.
|
5Wks.
|
||
1
but less than 2
|
.02%
|
.06%
|
.14%
|
.25%
|
.39%
|
||
2
but less than 3
|
.06%
|
.14%
|
.25%
|
.39%
|
.56%
|
||
3
but less than 4
|
.14%
|
.25%
|
.39%
|
.56%
|
.75%
|
||
4
or more
|
.25%
|
.39%
|
.56%
|
.75%
|
1.00%
|
Termination:
The Fund
shall have the right to terminate this Agreement, upon the notice provided under
the caption "General" in this Appendix D, if the Average Weekly Performance is
greater than four business days: (1) for three consecutive weeks or, (2) for six
weeks in any thirteen week period.
|
3.
|
Manual Data
Entry
|
Service
Description:
The
Transfer Agent provides a manual data entry service to the Fund for establishing
new investor accounts or for making file corrections to existing account
records. The Fund places great importance on the accuracy of name,
xxxxxx xxxxxxx, xxxx, xxxxx, zip code, taxpayer identification number and LPP
(List, Pack and Promotion) Code ("Critical Data"), and all other information
that the Transfer Agent keypunches for submission to its Mutual Fund
System.
Transfer Agent's
Objective:
The
Transfer Agent's objective is to establish new accounts with a Data Accuracy
Rate (as defined below) of 98% as measured by a 20% daily sample of all new
accounts. The Transfer Agent's Quality Assurance Department will
perform the sample of the line and will measure the quality of all fields
entered.
Method of
Calculation:
The
Transfer Agent will calculate the Data Accuracy Rate for each calendar month
based on the percentage of errors detected in a 20% daily random sampling of all
new accounts. A monthly average will be calculated based on the daily
sampling by adding the daily rates and dividing the result by the number of
business days for the month. This monthly Data Accuracy Rate will be
compared to the schedule below to determine the total percentage credit to Per
Account Fees billed to the Funds for the month. This credit
information would then be passed to Dreyfus' Mutual Fund Accounting Department
for allocation to the Fund against the fees to be paid hereunder.
Fee
Credits:
Data Entry Accuracy
Rate
Less Than
Less Than
Schedule
A
|
98%
|
97%
|
96%
|
95%
|
94%
|
93%
|
92%
|
%
Credit to
|
|||||||
New
Account Fees
|
0.02%
|
0.08%
|
0.18%
|
0.33%
|
0.51%
|
0.73%
|
1.00%
|
Termination:
If Data
Entry Accuracy Rate is less than 90% for two consecutive months, the Fund shall
have the right to terminate this Agreement, upon the notice provided under the
caption "General" in this Appendix D.
|
4.
|
System
Availability
|
Service
Description:
The
Mutual Fund Inquiry System and Rite/Lion System will be available for access by
the Fund and its shareholders at various locations. These systems
allow Dreyfus Service Corporation to answer inquiries received from the Fund's
investors, and the Rite/Lion System allows clients to print daily and month-end
reports and process transactions.
Transfer Agent's
Objective:
The
Transfer Agent's objective is to manage this service to a performance level of
99% of system availability, for the MFO System, and the LION System, as
follows:
MFO -
Monday-Friday:
|
·
|
From
8 A.M. until 9:50 P.M. - Fully
Available
|
|
·
|
From
9:50 P.M. until 10 P.M. –
Unavailable
|
|
·
|
From
10 P.M. until Midnight - In Shadow* (with history
files)
|
|
·
|
From
Midnight until 2 A.M. - In Shadow (no history
files)
|
|
·
|
From
2 A.M. until 8 A.M. - In Shadow (with history
files)
|
MFO -
Saturday-Sunday:
|
·
|
From
8 A.M. until 4:50 P.M. on Saturday - Fully
Available
|
|
·
|
From
4:50 P.M. until 5 P.M. on Saturday –
Unavailable
|
|
·
|
From
5 P.M. until 10 P.M. on Saturday - In Shadow (with history
files)
|
|
·
|
From
10 P.M. Saturday until 8 A.M. Sunday –
Unavailable
|
|
·
|
From
8 A.M. until 4:50 P.M. on Sunday - Fully
Available
|
|
·
|
From
4:50 P.M. until 5 P.M. on Sunday –
Unavailable
|
|
·
|
From
5 P.M. Sunday until 8 A.M. Monday - In Shadow (with history
files)
|
* In
Shadow - This means that the system is available but is not completely updated
as the Transfer Agent is in the process of completing their production cycle for
the day.
LION -
Monday-Friday:
|
·
|
The
LION application will be fully available every weekday from 8 A.M. until
9:50 P.M. This application will be unavailable on
weekends.
|
Method of
Calculation:
The
Transfer Agent's failure to meet this objective would result in a credit to
total Per-Account Fees billed to the Funds for the month. The system
will be considered unavailable during communication line outages if a back-up
line for the defective line has previously been authorized by the
Fund. Using the Mutual Fund Inquiry System reports, the Transfer
Agent will calculate availability for each day in the month and average those
days to arrive at monthly average for Mutual Fund Inquiry System and Rite/Lion
separately. If either's performance is below 99%, that average would
be compared to the schedule below to determine the percentage credit to total
monthly Per Account Fees. This credit information would be passed to
Dreyfus' Mutual Fund Accounting Department to be allocated to the Fund against
the fees to be paid hereunder. The monthly period measured coincides
with the standard calendar month. Penalties will be calculated only
in the aggregate.
Fee
Credits:
%
System
Available
Less
Than
|
Monthly
Average
Performance
Below
Objective
|
||
99%
|
0.04%
|
||
98%
|
0.16%
|
||
97%
|
0.36%
|
||
96%
|
0.64%
|
||
5%
|
1.00%
|
Termination:
If the
System Availability is less than 95% for two consecutive months, the Fund shall
have the right to terminate this Agreement, upon the notice provided under the
caption "General" in this Appendix D.
|
5.
|
Daily System
Updates
|
Service
Description:
The
Transfer Agent updates the System daily to reflect each day's business
activity. The Fund relies upon the timely update of information in
order to respond to investor's inquiries. The Transfer Agent will
provide Dreyfus with a System report indicating the time of day that files were
updated and available for Dreyfus. The timeliness of availability of
these screens with updated information will determine the Transfer Agent's level
of performance.
Transfer Agent's
Objective:
The
Transfer Agent's objective is to manage this service to an average weekly
performance level of daily system updates by 8:00 a.m. (New York time) the next
day. The Transfer Agent must accurately update all shareholder
account records.
Method of
Calculation:
Should
the Transfer Agent fail to meet the above objective, it would result in a credit
to monthly Per-Account Fees of the affected funds. Using the System
reports for each fund, the Transfer Agent will calculate for each day during the
month the average time by which the shareholder account records were accurately
and completely updated and available for inquiry purposes, and for purposes of
such calculation shall deem that on a day on which the system was not updated at
all it was updated as of 5:00 p.m. Those numbers would be averaged
for each week and compared to the schedule below to determine the total
percentage credit to Per-Account Fees billed to the affected fund for the
month. This credit information would then be passed to Dreyfus'
Mutual Fund Accounting Department to be allocated to the Fund against the fees
to be paid hereunder.
Fee
Credits:
UPDATES
Average
Weekly Performance
for Each
Week within the Period
1
Wk.
|
2Wks.
|
3Wks.
|
4Wks.
|
5Wks.
|
||
Next
Day
|
||||||
After
8:00 a.m. to and
|
||||||
including
|
||||||
9:00
a.m.
|
.02%
|
.06%
|
.14%
|
.25%
|
.39%
|
|
After
9:00 a.m. to and
|
||||||
including
|
||||||
10:00
a.m.
|
.14%
|
.23%
|
.35%
|
.50%
|
.70%
|
|
After
10:00 a.m.
|
.25%
|
.39%
|
.56%
|
.75%
|
1.00%
|
Termination:
The Fund
shall have the right to terminate this Agreement, upon the notice provided under
the caption "General" in this Appendix D, if the system is not updated and
available by 9:00 a.m. on the next day: (1) for two consecutive
weeks, or (2) for any four weeks (whether or not consecutive) in any thirteen
week period.
|
6.
|
Accuracy and
Timeliness of Investor
Statements
|
Service
Description:
Based
upon the type of fund, the Transfer Agent will produce and mail periodic
statements to all its shareholders. The Transfer Agent will provide
the Fund with a mailing report from its automated mailing operation which will
indicate the date on which all investor statements were mailed.
Transfer Agent's Objective
(Monthly Statements):
For
Monthly Statement mailings, the Transfer Agent's objective is to manage this
service so that 99% of all Monthly Statements for each Fund are accurate and are
mailed no later than five business days after statement date.
Method of
Calculation:
Failure
to meet this objective will result in a credit to total Per-Account Fees billed
to the Fund affected by the delay for the period. Using the automated
mail report, the Transfer Agent will add the number of days past the
objective. That number would be compared to the schedule below to
determine the total percentage credit to Per-Account Fees billed the Fund for
that month.
Fee Credits (Monthly
Statements):
If more
than 1.0% of the Monthly Statements are not mailed within five (5) business
days, the Transfer Agent will pay $5,000 for the first day and $2,000 per day
for each day thereafter until 99.0% or more of such Monthly Statements have been
mailed.
|
Note:
|
Statements
that are to be mailed with check images where the clearing banks have not
delivered the draft checks that have cleared during the last week of each
calendar month by the second bank business day at 12:00 p.m., New York
time, are not to be included in these
calculations.
|
Transfer Agent's Objective
(Quarterly Statements):
For
Quarterly Statement mailings, the Transfer Agent's objective is to manage this
service so that 75% of all Quarterly Statements for each Fund are accurate and
are mailed no later than seven business days past statement date, 90% by the
eighth business day and 99% by the ninth business day.
Fee Credits (Quarterly
Statements):
Less
than 75%
mailed
by
Day
7
|
Less
than 90%
mailed
by
Day
8
|
Less
than 99%
mailed
by
Day
9
|
Less
than 99%
mailed
each
day
thereafter
|
||||||||
$ | 2,000 | $ | 5,000 | $ | 5,000 |
$2,000
per day
|
The penalties are
cumulative.
|
Note:
|
Statements
that are to be mailed with check images where the clearing banks have not
delivered the draft checks that have cleared during the last week of each
calendar month by the second bank business day at 12:00 p.m., New York
time, are not to be included in these
calculations.
|
Termination:
If the
Transfer Agent fails to mail at least 99.0% of such statements not later than
twelve (12) business days from statement date for three consecutive periods (a
period being the amount of time to which the statement relates), the Fund shall
have the right to terminate this Agreement, upon the notice provided under the
caption "General" in this Appendix D.
|
7.
|
Accuracy and
Timeliness of Daily Advice
Mailings
|
Service
Description:
The
Transfer Agent will produce and send, deliver or distribute an advice to Fund
investors whenever a financial transaction is posted to the investor's account,
except where suppressed pursuant to instructions received from the Fund or
Dreyfus. The Transfer Agent will provide Dreyfus with a mailing
report from its automated mailing operation which will indicate the date on
which all advices were mailed from such operation.
Transfer Agent's
Objective:
The
Transfer Agent's objective is to manage this service so that 99.0% of such
advices are accurate and are mailed on the next business day following date of
transaction, except where suppressed pursuant to instructions received from the
relevant fund or Dreyfus.
Method of
Calculation:
If more
than 1.0% of the Daily Confirmations, Redemption Checks, and Duplicates are not
mailed in a timely fashion during any week, the Transfer Agent will pay to the
Funds $5,000 (for that week).
Termination:
The Fund
shall have the right to terminate this Agreement, upon the notice provided under
the caption "General" in this Appendix D, if the Transfer Agent fails to mail at
least 99.9% of all advices by the fifth business day following the date of the
transaction (not counting suppressed items): (1) for three
consecutive weeks, or (2) for any six weeks (whether or not consecutive) in any
thirteen week period.
|
8.
|
Timeliness of
Distribution Checks
and Dividend
Mailings
|
Service
Description:
Periodically,
the Transfer Agent will create and mail checks for certain money market,
tax-exempt, and other Funds' respective investors. The Transfer Agent
will provide Dreyfus with a mailing report from its automated mailing operation,
indicating the date on which all dividend or distribution checks were
mailed.
Transfer Agent's
Objective:
The
Transfer Agent's objective is to manage this service so that 99% of all checks
(other than checks drawn in connection with the Fund's Automatic Withdrawal
Privilege or Quarterly Distribution Plan, if offered) are mailed no more than
one business day from the payable date of the check.
Method of
Calculation:
If more
than 1.0% of the Monthly or Quarterly Dividend Checks are mailed more than one
(1) business day from the Payable Date of the check, the following charges will
be paid by the Transfer Agent:
Delay
of one day
|
$ | 5,000 | ||
Delay
of two days
|
$ | 10,000 | ||
Delay
of three days
|
$ | 15,000 | ||
Delay
of four days or more
|
$ | 20,000 |
The penalties are
non-cumulative.
Termination:
If the
Transfer Agent fails to mail at least 99% of all checks by the fifth business
day from the payable date of the check for three consecutive distribution
periods or for any six distribution periods (whether or not consecutive) in any
period of thirteen distributions, the Fund shall have the right to terminate
this Agreement, upon the notice provided under the caption "General" in this
Appendix D.
|
9.
|
Accuracy and
Timeliness of Delivery of Institutional Tapes/
Transmissions
|
Service
Description:
The
Transfer Agent shall provide dividend/position tapes or transmissions for any
number of dealer codes per institutional client. A monthly report
will be provided by the Transfer Agent indicating the actual date of delivery of
tapes to the courier or transmissions directly to the client.
Transfer Agent's
Objective:
The
Transfer Agent's objective is to manage this service so that 99.9% of all
tapes/transmissions are accurate. Transmissions must be received by
the client on the first business day following cut-off date. Tape
deliveries must be received by the second business day.
Method of
Calculation:
Should
the Transfer Agent fail to meet this objective, it would result in a
miscellaneous credit to total Broker Dividend/Position Tape/Transmission Fees
billed to the Fund. Using its tape/transmission delivery report, the
Transfer Agent will multiply the number of late tapes/transmissions or incorrect
tapes/transmissions by $250. This credit information would then be
passed to Dreyfus' Mutual Fund Accounting Department for allocation to the
affected funds against the fees to be paid hereunder.
Fee
Credits:
Per late (or incorrect)
tape/transmission: $250
Termination:
The Fund
shall have the right to terminate this Agreement, upon the notice provided under
the caption "General" in this Appendix D, if the Transfer Agent does not deliver
at least 97% of all tapes/transmissions in accordance with the objective stated
above, for three consecutive months.
|
10.
|
Institutional
Wires
|
Service
Description:
For
certain fund institutional clients, all cash dividend accounts are consolidated
into a particular fund and one monthly wire is sent to the institution's
bank. The Transfer Agent will provide Dreyfus with a monthly report
indicating the date on which all Fed Wires were sent to institutional
clients.
Transfer Agent's
Objective:
The
Transfer Agent's objective is to manage this service so that 99.9% of all Fed
Wires are accurate and are sent by the first business day following the Fund's
dividend payable date.
Method of
Calculation:
Should
the Transfer Agent fail to meet this objective (except for delays resulting from
disruptions in the Federal Reserve payment system) it would result in a
miscellaneous credit to total fees billed to the Fund each
month. Using its Fed Wire report, the Transfer Agent will multiply
the number of late or incorrect wires by the fee credit below. This
credit information would then be passed to Dreyfus' Mutual Fund Accounting
Department for allocation to the Fund against the fees to be paid
hereunder.
Fee Credits and Explanatory
Letter:
Per late or incorrect
wire: Transfer Agent's wire transfer charge plus reimbursement
for unjust enrichment, calculated based upon the effective Federal Funds rate
for the month or the current yield of the Fund, if an income fund, which ever is
higher, paid to the affected client upon claim. In addition, a senior
employee of the Transfer Agent will, promptly after the discovery of a late or
incorrect wire, send a letter to the affected client explaining and apologizing
for such error.
Termination:
The Fund
shall have the right to terminate this Agreement, upon the notice provided under
the caption "General" in this Appendix D, if the Transfer Agent does not send at
least 99.9% of the Fed Wires by the fifth business day after month-end for three
consecutive months.
|
11.
|
Accuracy and
Timeliness of Schedule K-1
Mailings
|
Service
Description:
The
Transfer Agent will produce and send a Schedule K-1 to investors in the Limited
Partnership Funds. This schedule reports the investor's or partner's
share of income and expense with respect to the total income and expense of the
Fund. The Transfer Agent will provide Dreyfus with a mailing report
which will indicate the date on which Schedule K-1's were mailed.
Transfer Agent's
Objective:
The
Transfer Agent's objective is to manage this service so that 100% of reports and
test account Schedule K-1's are accurate and are received by Dreyfus via
overnight mail within three business days of receipt of Fund Accounting's
allocation factors. Upon receipt of written client approval of
reports on test accounts, the Transfer Agent will forward sample Schedule K-1's
from the vendor within two business days via fax. Upon receipt of
written client approval of vendor Schedule K-1's, all K-1's will be mailed
within three business days.
Method of
Calculation:
Should
the Transfer Agent fail to meet this objective, it would result in a credit to
monthly Per-Account fees billed to the fund affected by the
delay. The Transfer Agent will determine the last business day on
which K-1s were generated. That number would be compared to Schedule
A below to determine the percentage credit to monthly Per-Account Fees billed to
the affected fund. Using the mailing report, the Transfer Agent will
also determine the last business day on which the last late K-1s were mailed for
the affected fund. That number would be compared to Schedule B below
to determine the percentage credit to monthly Per-Account Fees billed to the
affected fund. This credit information would then be passed to
Dreyfus' Mutual Fund Accounting Department for allocation to the Fund against
the fees to be paid hereunder.
Fee
Credits:
(Schedule A)
(Schedule A)
Business
Days Past Receipt of
Accounting
Allocation Factor
from
the Fund
|
%
Credit to Per-Account Fees
|
||
4
but less than 5
|
.40%
|
||
5
but less than 6
|
1.60%
|
||
6
but less than 7
|
3.60%
|
||
7
but less than 8
|
6.40%
|
||
8
or more
|
10.00%
|
(Schedule
B)
Calendar
Days Past Receipt of
Authorization from the Fund
|
% Credit to Per-Account
Fees
|
|
4
|
.40%
|
|
5
|
1.60%
|
|
6
|
3.60%
|
|
7
|
6.40%
|
|
8
or more
|
10.00%
|
Termination:
The Fund
shall have the right to terminate this Agreement, upon the notice provided under
the caption "General" in this Appendix D, if the Transfer Agent fails to
generate 100% of such schedules not more than 20 business days after receipt of
accounting data from the Fund, or fails to mail 100% of such schedules not more
than 7 calendar days after receipt of authorization from the Fund for two
consecutive years.
|
12.
|
Accuracy and
Timeliness of Management
Files
|
Service
Description:
The
Transfer Agent will produce and transmit the following weekly and monthly
management files and corresponding reconciliation report to
Dreyfus: (a) a weekly file of new accounts, (b) a weekly file by fund
listing all accounts by List, Pack & Promotion (LPP) Code, and (c) a monthly
(or weekly at the Fund's option) file listing all accounts by
fund. The Transfer Agent will provide the Funds with a report
indicating the date on which these files were transmitted.
Transfer Agent's
Objective:
The
Transfer Agent's objective is to manage this service so that accurate weekly
files are transmitted by the first calendar day following the file cut-off date
(the last business day of the week), and accurate monthly files are transmitted
by the second calendar day following the file cut-off date
(month-end).
Method of
Calculation:
Failure
to meet this objective will result in a credit to total Per-Account Fees billed
to the Funds for the month. The Transfer Agent will add the number of
business days past cut-off date separately for late weekly tapes and late
monthly tapes. Those numbers would be compared to the schedules below
to determine the total percentage credit to Per-Account Fees billed to the Funds
for the month. This credit information would then be passed to
Dreyfus' Mutual Fund Accounting Department for allocation to the Fund against
the fees to be paid hereunder.
Fee
Credits:
Calendar
Days Past Weekly
Tape Cut-Off Date
|
% Credit to Per-Account
Fees
|
|
2
|
.04%
|
|
3
|
.16%
|
|
4
|
.36%
|
|
5
|
.64%
|
|
6
or more
|
1.00%
|
|
Calendar
Days Past Monthly
Tape Cut-Off Date
|
% Credit to Per-Account
Fees
|
|
3
|
.04%
|
|
4
|
.16%
|
|
5
|
.36%
|
|
6
|
.64%
|
|
7
or more
|
1.00%
|
Termination:
The Fund
shall have the right to terminate this Agreement, upon the notice provided under
the caption "General" in this Appendix D, if the Transfer Agent fails to deliver
accurate weekly tapes by the sixth calendar day after tape cut-off date and
monthly tapes by the seventh calendar day after tape cut-off for two consecutive
months.
|
13.
|
Annual Disaster
Recovery Tests
|
Service
Description:
At least
once per calendar year the Transfer Agent will test its data center operations
recovery procedures and transfer agency operations recovery
procedures.
Transfer Agent's
Objective:
The
Transfer Agent's objective in the data center recovery test is to demonstrate
its ability to duplicate its data processing services upon transfer of its
application software programs to the data center backup facility. The
data center recovery test will consist of the Transfer Agent processing 100% of
an average day's data processing volume from the backup facility, and a data
communications test sufficient to demonstrate the ability to provide access from
the data center backup facility to all production network sites, including
remote access of the MAS system by Rite/Lion users.
The
Transfer Agent's objective in the transfer agency operations recovery test will
be to demonstrate its ability to perform the transfer agency services (as
summarized in Appendix C) to the standards described in Appendix D from its
operations backup facility. The transfer agency operations recovery
test will consist of preparation of at least 50% of the backup facility for
normal daily operations including voice and data communication links, and
transfer of at least 20% of the transfer agency operation's staff to the
facility. The transferred staff will simulate the processing of 20%
of an average day's transaction volume based on the activity levels of the
preceding six months transaction volumes. If the test is not able to
be successfully performed, the Transfer Agent will re-run the test within the
same calendar year, unless the Fund agrees in writing to accept the results of
the unsuccessful test, in which event the fee credit and termination provisions
below will be waived.
Method of
Calculation:
Should
the Transfer Agent fail to perform either of the tests described above
successfully by December 31 of each year it will result in a credit to the
monthly per account fees of the Fund equal to .4% of the aggregate of the per
account fees for the year in which the tests were not successfully
performed.
Termination:
If the
tests are not performed within the prescribed time period the Fund shall have
the right to terminate this Agreement, upon the notice provided under the
caption "General" in this Appendix D.
|
14.
|
Timeliness and
Accuracy of Noon Day Redemption Wires (Transfer Agent Provides Cash
Management Services)
|
Service
Description:
Certain
institutional clients input redemption trades via the Rite/Lion remote
system. Trades are input up until 12:00 noon at which time Dreyfus
will shut down remote access and send a merge file to the Transfer
Agent. The Transfer Agent will process the trades and send redemption
wires to the respective institutions. The Transfer Agent will provide
Dreyfus with a report indicating the time that noon day redemption wires were
sent to institutional clients.
Transfer Agent's
Objective:
The
Transfer Agent's objective is to manage this service so that 99.5% of redemption
wires are accurate and sent within two and one-half hours following the shut
down, or merge of the system.
Method of
Calculation:
Should
the Transfer Agent fail to meet this objective it would result in a credit to
total Per-Account Fees billed to the Fund each month. Using its Noon
Day Redemption Wire Report, the Transfer Agent will multiply the number of late
wires by the fee credit below. This credit information would then be
passed to Dreyfus' Mutual Fund Accounting Department for allocation to the Fund
against the fees to be paid hereunder.
Fee Credits and Explanatory
Letter:
Per late
or incorrect wire:
Transfer
Agent's wire transfer charge plus reimbursement for any unjust enrichment,
calculated based upon the effective Federal Funds rate for the month or the
current yield of the Fund, if an income fund, whichever is higher, paid to the
affected client upon claim. In addition, a senior employee of the
Transfer Agent will, promptly after the discovery of a late or incorrect wire,
send a letter to the affected client explaining and apologizing for such
error.
Termination:
The Fund
shall have the right to terminate this Agreement, upon the notice provided under
the caption "General" in this Appendix D, if the Transfer Agent does not send at
least 99.5% of the noon day wires within two and one-half hours for three days
out of five, for four weeks consecutively.
|
15.
|
Timeliness and
Accuracy of Noon Day Redemption Wires (Fund Contracts with Cash
Manager)
|
Service
Description:
Certain
Institutional clients input redemption trades via the Rite/Lion
system. Trades are input up until approximately 12:00 noon at which
time Dreyfus will shut down remote access and designate a merge file to the
Transfer Agent. The Transfer Agent will transmit a file to the cash
management provider containing the necessary information, and in the proper
format, to do automated initiation of Fed wires. The Transfer Agent
will provide Dreyfus with a report indicating the times that remote access was
terminated and the times that the file was transmitted each day.
Transfer Agent's
Objective:
The
Transfer Agent's objective is to manage this service so that 100% of the daily
"wire file" transmissions are completed within the later of one hour of the
merge or 1:30 p.m. In addition, if Dreyfus requests manual
intervention of the merge process, the merge time would start at the point of
interface from Dreyfus.
Method of
Calculation:
Should
the Transfer Agent fail to meet this objective it would result in a credit to
total Per Account Fees billed to the Fund each month. The total
number of days in the month the file is transmitted later than the objective is
used with the chart below to determine the % credit to Per Account Fees for the
month. This credit information would then be passed to Dreyfus'
Mutual Fund Accounting Department for allocation to the Fund against the fees to
be paid hereunder.
Fees
Credits:
#
of Days in the Month
the Objective is missed
|
% Credit to per Account
Fees
|
|
1
|
.04%
|
|
2
|
.16%
|
|
3
|
.36%
|
|
4
|
.64%
|
|
5
or more
|
1.00%
|
Termination:
The Fund
shall have the right to terminate this Agreement, upon the notice provided under
the caption "General" in this Appendix D, if the Transfer Agent misses the
objective for three days out of five, for four weeks consecutively.
RESEARCH REQUEST TURNAROUND
TIMES
ITEM
SCREEN
|
DESCRIPTION
|
REGULAR
|
XXX
|
INSTITUTIONAL
|
BNCDCHK
|
BOUNCE
REDEMPTION/INVESTMENT
CHECK: Why was check rejected? |
3
|
3
|
N/A
|
BKUPHLD
|
BACKUP
WITHHOLDING: Incorrect tax status, withholding has
occurred
|
4
|
4
|
4
|
BONY
|
PRECONVERSION RESEARCH
|
N/A
|
N/A
|
5
|
BPIT
|
XXX TRANSFER: PENDING
INCOMING: Have not received funds from former
custodian.
|
N/A |
2 |
2 |
BPOT
|
XXX TRANSFER: PENDING
OUTGOING: Custodian mailed us request, not processed.
|
N/A |
2 |
2 |
BYADJ
|
YD ADJUSTMENT:
XXX contribution shows wrong amount or wrong
year. |
N/A |
3 |
4 |
CERT
|
CERTIFICATE
SHARES: To shareholder or returned by shareholder. Not
processed.
|
3 |
N/A |
N/A |
XXXXXXXX
|
XXXXXXXX PRECONV RESEARCH
|
N/A
|
N/A
|
5
|
CORREQ
|
INSTITUTIONAL CORRESPONDENCE
REQUEST
|
X/X
|
X/X
|
0
|
XXXXXX
|
XXXXXXX TRADE ADJUSTMENT
|
N/A
|
N/A
|
3
|
CORRESP
REQUESTS
|
FINANCIAL LIABILITY INQUIRY
INVOLVED
|
2
|
2
|
N/A
|
CORRESP
REQUESTS
|
NON-FINANCIAL INQUIRY INVOLVED
|
4
|
4
|
N/A
|
CPYCK
|
COPY OF CHECK:
Redemption, dividend investment, liquidation or any
other |
6 |
6 |
6 |
CUSTFEE
|
CUSTODIAL MAINTENANCE FEE
CORRECTION
|
N/A
|
3
|
4
|
DRYLOSS
|
DREYFUS SERVICE LOSS
|
N/A
|
N/A
|
3
|
FCOR
|
FORM
CORRECTIONS: Any reporting form with incorrect
information.
|
3
|
4
|
4
|
IARPT
|
INVESTMENT ADVISOR
REPORTING: Determine or add fourth party
address. |
5 |
N/A |
N/A |
INWIRE
|
INCOMING WIRE:
Wire proceeds have not been credited to account; wire
information.
|
1 |
N/A |
0 |
KEY
|
KEYPUNCH ERROR:
Minor corrections on account information screens.
|
2
|
1
|
2
|
LAUREL
|
LAUREL FUND
PRECONVERSION: Preconversion research.
|
N/A
|
N/A
|
5
|
LOGNP
|
LOGGED ITEM NOT
PROCESSED: Problem with Dreyfus Log transaction
request. |
2 |
2 |
N/A |
LOG
REQUEST
|
Request
for draft checks, deposit slips, statements, transaction advices,
1099-Div, 1099-B, or 0000-X.
|
X/X |
X/X |
X/X |
XXXXXX
|
XXX/XXX BREAKPOINT
|
N/A
|
N/A
|
3
|
MCRPAY
|
MISCREDITED
PAYMENT: Check, wire, ACH or other, credited to wrong
account.
|
3 |
3 |
3 |
MEMO
|
RESEARCH MEMO:
Requires research involving transaction 9 months or
older. |
4 |
5 |
N/A |
MISC
|
MISCELLANEOUS:
Problem which requires detailed information.
|
4
|
4
|
4
|
NAVADJ
|
NAV FORM ADJUST
|
N/A
|
N/A
|
3
|
NONRCPT
|
CHECK NOT RECEIVED,
STOP AND REISSUE: Liquidation, dividend or
other. |
4 |
4 |
3 |
NOPAYRC
|
DEPOSIT NOT CREDITED
(WITH RECEIPT): Deposit sent by FED EX,
registered mail, etc. |
3 |
3 |
N/A |
NR12B1
|
NON-RECEIPT OF 12B-1
FEE/COMMISSION: Fee or commission not
received. |
N/A |
N/A |
3 |
NRCERT
|
NON-RECEIPT OF
CERT.
|
N/A
|
N/A
|
2
|
NRWIRE
|
NON-RECEIPT OF
WIRE/ACH: Liquidation occurred, but not received by
bank. |
1 |
N/A |
1 |
PMAILNP
|
PRIORITY MAIL (AUTOMATIC RUSH)
|
N/A
|
N/A
|
3
|
PRESSEC
|
PRESIDENTIAL/SEC
INQUIRIES: Dreyfus Presidential or Securities and
Exchange Commission inquiries. |
3 |
3 |
N/A |
RPORLSE
|
RPO/RELEASE:
Removal of RPO Code and release of distributions.
|
N/A
|
N/A
|
3
|
SIGN
|
SIGNATORIES:
Who is authorized to act on the account?
|
1
|
N/A
|
7
|
STM
|
NON-LOG STATEMENT
REQUEST: Reporting documents not on log request
screen.
|
4 |
4 |
N/A |
STPDRFT
|
STOP DRAFT CHECK (AUTOMATIC
RUSH)
|
N/A
|
N/A
|
1
|
TMAUTH
|
TRANS/MAINT AUTHORIZATION
|
N/A
|
N/A
|
3
|
XDEALER
|
INCORRECT DEALER
|
N/A
|
N/A
|
4
|
XDFTCKS
|
SPECIAL DRAFT
CHECKS: Urgent shareholder(s) redemption draft
request. |
1 |
N/A |
N/A |
XDHCKS
|
RUSH/SPECIAL DRAFT CHECKS
|
N/A
|
N/A
|
1
|
XEXCH
|
EXCHANGE PROCESSED
INCORRECTLY: Exchange by letter done
incorrectly. |
2 |
2 |
N/A |
XLIQ
|
LIQUIDATION
PROBLEM: Liquidation not processed; liq sent
incorrectly; liq incorrect amount |
2 |
3 |
2 |
XPRIV
|
INCORRECT
PRIVILEGES: Any privilege requested on application,
subsequent document or by telephone. |
3 |
3 |
3 |
XREGSS
|
INCORRECT
REGISTRATION/SS#: Minor changes on registration and
SS#. |
N/A |
N/A |
2 |
XTELTRN
|
INCORRECTLY PROCESSED
TELEPHONE TRANSACTION; Wire, ACH Purchase/Redemption, Exchange or
Check.
|
1 |
2 |
N/A |
XTRANS
|
UNAUTHORIZED
TRANSACTION: Transaction appears on account. Investor
did not authorize transaction.
|
2 |
2 |
N/A |
XTRNSFR
|
TRANSFER NOT PROCESSED
OR INCORRECT: Request not completed or completed
incorrectly.
|
3
|
2
|
2
|
APPENDIX
E
CASH MANAGEMENT
SERVICES
This
Appendix describes the responsibilities of the cash management provider ("CMP"),
and conversely the responsibilities of the Transfer Agent in working with the
CMP. CMP must establish and maintain all necessary manual and
automated interfaces as described herein with the Transfer agent to provide
accurate and timely delivery of these services. The Transfer Agent's
duties under this Agreement will include establishing and maintaining all
necessary corresponding manual and automated interfaces with the
CMP. All verbal and written instructions required by the CMP will be
provided by the Transfer Agent on behalf of the Fund. This will
include verbal or written instructions, as appropriate, to the CMP to transfer
money between Fund Accounts (including custody) necessitated by the cash
management activities described herein.
I. ACCOUNT
MAINTENANCE -
|
Establish
and maintain separate demand deposit bank Accounts (as defined in Exhibit
1) for each Fund.
|
II. INVESTMENT BY
CHECK
|
|
·
|
CMP
will endorse and microfilm all checks received and process all items
daily, and send to Transfer Agent a transmission at a time mutually agreed
to by the Transfer Agent, CMP and the Fund, which will include for each
transaction security code, account number, ABA routing number, microfilm
reference number, and investment amount with a Blocking Indicator of the
investment type at Fund's direction. Transmitted file should be
retained by CMP for 30 days.
|
Blocking
Indicators
-
immediate; no hold
-
immediate; hold
- one day
delay; no hold
- one day
delay; hold
- other
blocking indicators which may be
subsequently
determined by the Fund
|
A)
|
Drop
Box Processing
|
|
·
|
Collect
investment envelopes from present drop box locations (see list attached
for present locations) and such other locations, as mutually agreed upon
by the parties, at a minimum twice daily. Process all checks,
together with Optical Character Recognition ("OCR") remittance stubs, as
further defined under III B) and III C) below, in accordance with the
Fund's Prospectus.
|
|
B)
|
OCR
- Lock Box (Payment Processing)
|
|
·
|
Pick
up mail addressed to P.O. Boxes identified by the Fund three times daily
at a minimum. Two of these pick-ups take place in the morning
with one additional pick-up in the
afternoon.
|
|
·
|
Verify
that the Fund security code identified from the OCR stub compares to the
payee of the checks or a generic alternative (e.g.
"Dreyfus"). If they do not compare, stub and check will be
indexed on same day to Transfer Agent for further
processing. The original will be delivered to Transfer Agent by
overnight delivery.
|
|
·
|
Process
payment transactions by reading optical character recognition, information
printed on remittance document.
|
|
·
|
Retain
and file remittance stubs, and microfilm investment checks and supporting
documentation daily, in a form not commingled with other
funds. At the Fund's option, promptly provide copies of
microfilm to the Transfer Agent.
|
|
·
|
Since
investments are being placed into securities with fluctuating prices, CMP
will be responsible for reimbursement of customer losses caused by CMP's
actions that result in incorrect investments due to errors or
delays.
|
|
C)
|
Special
Handling Items
|
|
·
|
In
the absence of an accurate and complete remittance stub, CMP will create a
substitute stub if the investor's security code and account number is
written on the check or an accompanying
document.
|
|
·
|
Multiple
checks with one remittance will be processed. Each check hold
period governs the investment date.
|
|
·
|
One
check with split remittance will be processed provided amounts are stated
and they prove.
|
|
·
|
Checks
drawn on foreign banks in U.S. dollars - send for collection; checks drawn
on foreign banks in foreign currencies - return to
drawer.
|
|
·
|
Stub
with no remittance amount - The payment will be processed based on the
amount of the check.
|
|
·
|
Improperly
printed stubs - If an account number and security code are legible, a
substitute remittance stub will be
created.
|
|
·
|
Correspondence
accompanying any investment - Correspondence shall be noted with
customer's account number with an indication of "Payment In Process" and
forwarded to the Transfer Agent.
|
|
·
|
Out
of proof checks with multiple stubs remittances not equal to checks -
Forward to Transfer Agent.
|
|
D)
|
Return
Items
|
|
·
|
The
appropriate Account will be debited on date of receipt. CMP
will fax a returned items log and copies of checks to Transfer Agent,
indicate account number and security code (if available), amount, and
microfilm reference number for each item on the day these items are
presented. Forward returned item to Transfer Agent for
overnight delivery.
|
|
III. REDEMPTION
DRAFTS
|
|
·
|
Transfer
Agent will provide the Fund two phone notifications by fund, per day, of
the aggregate dollar amount of drafts received up to the time of the
notification. The information usually will be available at
10:00 a.m. and 2:30 p.m., New York
time.
|
|
·
|
On
the day of presentment the CMP will debit the Fund's Account for the total
dollar amount of drafts presented for
payment.
|
|
·
|
CMP
will provide an electronic transmission each business day to Transfer
Agent, at a time mutually agreed to by the Transfer Agent, CMP and the
Fund, to include the security code, account number, amount and draft
number for drafts presented that day. CMP will fax totals of
number of items and total dollars to Transfer Agent at the time of
transmission.
|
|
·
|
CMP
will also supply Transfer Agent with a hard copy report reflecting the
data sent by transmission for reconciliation purposes. This
will be followed (via overnight courier) by a microfiche copy to be used
for research by the Transfer Agent.
|
|
·
|
CMP
will return drafts written for amounts below the stated minimum (if so
instructed by the Fund) or those without any signature. These
items will not be in the transmission. CMP will notify Transfer
Agent, by report, of these returned drafts by
Fund.
|
|
·
|
CMP
will contact shareholders via mailgram who have written redemption drafts
of $100,000.00 or more, no later than the day of
processing.
|
|
·
|
CMP
will verify all signatures. Any redemption draft on which the
signature is not in good order will be faxed to Dreyfus. If
Dreyfus does not instruct CMP to honor, said draft will be rejected with
notification to Transfer Agent on the date of
presentment. Transfer Agent will be responsible for timely
maintenance, update and accuracy of signatures or Signature Verification
System, to allow on line retrieval by security code and investor's account
number.
|
|
·
|
Transfer
Agent will notify CMP regarding any redemption draft that is to be
returned. This information must be represented to CMP by 12:00
p.m. Noon on the day after the electronic transmission to the Transfer
Agent. Reason for return must be
specified.
|
|
·
|
CMP
will be responsible for liability associated with forged redemption
drafts.
|
|
·
|
If
so requested, CMP will credit Account for amount of drafts being returned
on the day of credit from The Federal Reserve
Bank.
|
|
·
|
CMP
will fine-sort drafts by Fund and account
number.
|
|
·
|
CMP
will forward all paid redemption drafts to Transfer Agent or its designee
(currently Output Technologies), or directly to customer on a daily,
weekly or monthly basis, as defined by the Fund, sorted by Security Code
and account number.
|
|
IV. STOP
PAYMENTS
|
|
·
|
Accept
oral or written stop payment requests on checks or drafts issued by the
Fund or Fund shareholders, and maintain appropriate stop payment files and
capabilities in accordance with current regulations and banking practices,
and according to the Fund's
Prospectus.
|
|
·
|
Return
stop paid redemption drafts and checks to the presenting financial
institution in accordance with prevailing return check procedures, unless
advised otherwise in writing by the
Fund.
|
|
V. INCOMING FED
WIRES
|
|
·
|
CMP
will provide daily a detailed report of all items received, including
security code and account number, on
request.
|
|
·
|
CMP
will provide on-line notification of all incoming and outgoing Fed Fund
wires to Transfer Agent which will include security code and account
number of investor. These monies will be credited to the
correct Account on day of receipt.
|
|
·
|
Incoming
wires not properly identified by a specific Fund Code and Account Number
but that do reference Dreyfus will be credited by the CMP to a Dreyfus
Federal Reserve Wire Omnibus DDA account that the CMP maintains for
Dreyfus. These items will be reviewed by Transfer Agent for
ultimate disposition.
|
|
VI. OUTGOING FED
WIRES
|
|
·
|
Transfer
agent will electronically transmit wire instructions to CMP throughout the
day.
|
|
·
|
The
first transmission will take place at approximately 10 a.m. CMP
will make every effort to send all of these wires by 12:30 p.m., New York
time.
|
|
·
|
The
second transmission will take place at approximately 1 p.m. CMP
will make every effort to send these wires by 2:30 p.m., New York
time.
|
|
·
|
The
Transfer Agent will have the ability to send manual wires directly to
CMP's funds transfer department throughout the day on exception
items.
|
|
VII. LIQUIDATION BY
CHECK
|
|
·
|
CMP
will honor liquidation checks drawn on the Fund's Account as issued by
Transfer Agent.
|
|
·
|
Transfer
Agent will transmit an automated checks issued file to CMP daily, weekly
or monthly at the Fund's direction.
|
|
·
|
CMP
will provide Transfer Agent with full or partial reconciliation and
on-line inquiry capability with daily transmissions for updates on paid
items, at the Fund's direction.
|
|
·
|
CMP
will provide the Transfer Agent with the daily transmissions for updates
on paid items.
|
|
VIII. ACH
PROCESSING
|
|
A)
|
Pre-Notifications
|
|
·
|
CMP
will receive daily from Transfer Agent pre-notifications in ACH format to
be forwarded pursuant to ACH processing
guidelines.
|
|
B)
|
ACH
Credits Initiated by other Financial Institutions ("Direct
Deposit")
|
|
·
|
Credits
would be received by CMP and electronically transmitted to Transfer Agent
as received. The Account for the respective funds will be
credited with funds on settlement date by
CMP.
|
|
C)
|
ACH
Credit Initiated by CMP (Shareholder
Liquidations)
|
|
·
|
Transfer
Agent will transmit a properly formatted file to
CMP.
|
|
·
|
CMP
will include the transactions in the transmission for evening window to
assure the funds will be received on the following banking
day.
|
|
·
|
CMP
will debit the appropriate Account on projected settlement
date.
|
|
D)
|
ACH
Debits Initiated by CMP (Shareholder
Purchase)
|
|
·
|
CMP
will receive a transmission from Transfer Agent in ACH format to debit the
customer's bank account pursuant to ACH settlement
guidelines.
|
|
·
|
The
Fund's Account will be credited on settlement
date.
|
|
E)
|
ACH
Return Items
|
|
·
|
ACH
return items will be received by CMP and transmitted to Transfer Agent on
day of receipt. CMP will debit/credit the appropriate DDA
Account on return date.
|
|
IX. ELECTRONIC BANKING
SERVICES
|
|
·
|
The
CMP will provide a comprehensive package of fully automated information
reporting and transaction services. The system will support
balance reporting and time critical information on a same day basis in
order to maximize the use of cash resources while expediting the accurate
posting to internal records. A terminal and/or personal
computer may be utilized by the Transfer Agent to access the respective
file.
|
The
system will offer prior day and same day reporting modules, including summary
and transaction detail reports for both paper-based and electronic
transfers.
|
·
|
Provide
all paid check information daily via magnetic tape or electronic
transmission for update of
payables.
|
Balance
Reporting
|
·
|
Summary
Report will provide prior day balance and information on total credits and
total debits by type of
transaction.
|
Detail
Report will provide information on the individual debits and credits in
descending order of dollar amounts.
Dynamic Information
Reporting
|
·
|
CMP
will provide access to an on-line, real time service in order to monitor
intra-day balance information. The detail report should provide
selected key information about each wire transfer, debit and credit, as
they are processed. The service will be available daily from 7
a.m. to 10 p.m., New York time.
|
Automatic
Advice
|
·
|
The
full text on all incoming and outgoing wire transfers will be required
through on-line notification advice for each transaction through a
dedicated and self-activating high speed terminal printer located at TA's
office.
|
Item Status
Report
|
·
|
This
report shows current status of wire transfer payments sent through CMP's
Money Transfer System. This is utilized to confirm executed
payment orders and obtaining their wire transfer sequence
codes. Three business days of funds' transfer history should
also be provided.
|
Direct Customer
Inquiry
|
·
|
This
service provides direct on-line access to a history file to retrieve the
detail of incoming and outgoing wire transfers that occurred during the
current three months. Different search criteria may be used,
i.e. - Transaction Reference Number, Account/Amount/Date,
etc.
|
Account Reconciliation Plan
Inquiry
|
·
|
ARP
Inquiry will allow Transfer Agent to access CMP's reconciliation data
files (current/history) to determine the status of a check and to place a
stop payment directly on-line. When a stop payment has been
accepted, the system will respond with a confirmation
number.
|
The
following morning, the system may be accessed for a consolidated report of the
prior day's stop payments.
Electronic Funds Transfer
Inquiry
|
·
|
Transfer
Agent can obtain same day confirmation of incoming debits and credits
processed through the National Automated Clearing House Association
(NACHA). A full description of each transaction including
addenda records is available.
|
Early
access to this information enhances control over the current cash flow
position.
DROP BOX LOCATED AT BANK OF
NEW YORK BRANCHES:
Downtown Manhattan
|
00
Xxxxx Xxxxxx (xxx Xxxx Xxxxxx)
|
0
Xxxx Xxxxxx
|
|
00
Xxxx Xxxxxx
|
|
Xxxxxxx Xxxxxxxxx
|
000
Xxxxx Xxxxxx (xx 00xx Xxxxxx)
|
000
Xxxxxxx Xxxxxx (xx 00xx Xxxxxx)
|
|
000
Xxxxxxx Xxxxxx (xx 00xx Xxxxxx)
|
|
00
Xxxx 00xx Xxxxxx
|
|
000
Xxxx Xxxxxx
|
|
000
Xxxxx Xxxxxx (xx 00xx Xxxxxx)
|
|
0000
Xxxxx Xxxxxx (between 55th & 56th Street)
|
|
00
Xxxx 00xx Xxxxxx (xx Xxxxxxxx)
|
|
Xxxxxx
|
Xxxxxx
Xxxxx, 9900 Metropolitan Avenue
|
Long Island
|
Great
Neck, 60 Great Neck Road
|
Melville,
000 Xxxxxxxxxxx Xxxx
|
|
Xxxx
Xxxxxxxxxx, 000 Xxxx Xxxxxxxxxx Xxxx.
|
|
Xxxxxxx
Manor, 000 Xxxxxx Xxxxxx
|
|
Westchester
|
Mount
Kisco, 00 Xxxx Xxxxxx
|
Xxxxxxx,
0000 Xxxxxxx Xxxx Avenue
|
|
Scarsdale,
00 Xxxx Xxxxxxx
|
|
Xxx,
Xxxxx Shopping Center
|
|
Rockland
|
New
City, 2 New Hempstead Road
|
DROP BOXES MAINTAINED BY
DREYFUS:
Midtown
Manhattan
|
000
Xxxx Xxxxxx - Xxxxx Xxxxxxx Xxxxxxx
|
Xxxx
Station (Arcade Level)
|
APPENDIX
F
Software Request
Administration Procedures
I. Software
Request Process
|
1.
|
The
requestor completes the Software Request Form, outlining the request, and
indicating if the request should be considered a priority. The
requestor must obtain the proper authorized signatory from his/her
department. The form is then sent to Dreyfus Project
Management. The following information must be supplied on the
form:
|
Requestor
information - name, department, phone/fax number, date of request
Short
name for the request
Description
of the change requested
Purpose
and benefit of the request
Justification
- Why this change is being requested; to enhance service, quality, cost
effectiveness, or if it is an operational necessity or a legal
requirement
Number of
Funds and/or shareholders affected
Amount of
manual effort saved due to this enhancement
Potential
liability
Impacts:
- to
quality/customer service
- on
business existing accounts, ability to attract new accounts
- to
clients
- on tax
reporting
- to
month end/quarter end/year end reporting
-
financial impact
On-line
systems requirements - any on-line changes that need to be made for the
enhancement
Reporting
requirements - changes to existing reports or new reports which must be created
as a result of the request
Software
interfaces that may be affected by the request
Special
considerations or exceptions to the request
For minor
changes or enhancements, the Software request form serves as the business
requirements document for the request. For large enhancements or
changes, the requestor drafts a business requirements document to accompany the
Software Request Form. The business requirements document provides a
detailed description of all aspects of the enhancement, including mock ups of
reports required, new forms to be designed, or new on-line screens to be
developed.
The
current authorized signatories for software requests are:
Retail
Servicing
|
-
|
Xxxxx
Xxxxxx
|
|
||
Institutional
Servicing
|
-
|
Xxxxxx
Xxxxxx
|
-
|
Xxxxxxx
Xxxxxx
|
|
-
|
Xxxxx
Xxxxxx
|
|
Dreyfus
Group
|
||
Retirement
Plans
|
-
|
Xxxx
Xxxx
|
-
|
Xxxxxxx
Xxxxx
|
|
Personal/Business
Advisors
|
-
|
Xxxxxxx
XxXxxxx
|
Information
Systems
|
-
|
Xxxxxxx
Xxxx
|
-
|
Xxxxxx
Xxxxxxx
|
|
-
|
Xxxxxxx
Van Cott
|
|
Fund
Accounting
|
-
|
Xxxxx
Xxxxxxx
|
Transfer
Agency Administration/Project
|
||
Management
|
-
|
Xxxxxxx
Xxxxx
|
|
||
Corporate
Accounting
|
-
|
Xxxxxxx
Xxxxxxx
|
Legal
|
-
|
Xxxxxxx
X. Xxxxxxxxx
|
Marketing
|
-
|
Xxxxxx
Xxxx
|
|
||
Financial
Centers
|
-
|
Xxxxxxx
Xxxxxxxxxx
|
|
2.
|
Project
Management circulates the request to any other business area that might be
affected by the programming request in order to determine if these areas
have a business interest in the request or have a similar request being
developed in one of these areas. Dreyfus Project Management
will verify whether functionality already exists for this request and/or
identify possible alternatives to the request, if
appropriate.
|
|
3.
|
Project
Management sends the request to the Transfer Agent's Client Services
department via fax or overnight mail (depending on the immediacy of the
request). The original request is held on file at the Transfer
Agent. A copy of each referral is kept on file in the Project
Management area.
|
|
4.
|
The
Transfer Agent's Client Services department assigns a referral number to
the request and forwards it to the Transfer Agent's Systems department for
time and cost estimates.
|
|
5.
|
The
Transfer Agent's Systems department forwards the time and cost estimates
to Project Management. Project Management reviews the estimates
and forwards them to the requesting department. Project
Management and the requesting department jointly decide if the request
should be considered a priority
item.
|
|
6.
|
If
the request is deemed a priority and a Dreyfus-dedicated programming
resource is available, the Transfer Agent's Systems Manager assigns the
request to a programmer. If a programming resource is not
available, Dreyfus Project Management is
notified.
|
The
Transfer Agent will provide Project Management with information on how other
prioritized requests will be impacted by the new request. Based on
this information, Project Management then decides how to proceed with the new
request (i.e., to reprioritize existing requests to make resources available for
the new request or assign a lower priority to the new request which would then
be worked on when resources become available).
When
there are several priority items and resources are not available to work on each
request, Project Management will meet with the department heads whose areas have
submitted the outstanding priority requests in order to determine which referral
or referrals must be worked on first.
|
7.
|
When
a resource is assigned to a particular request, he/she contacts the
requestor if further information is needed to proceed with the
assignment.
|
|
8.
|
The
Transfer Agent prepares a functional design document based on the business
requirements submitted and any meetings that may have been held to discuss
issues related to the request.
|
|
9.
|
Requestors
are asked to review and approve the functional design before the Transfer
Agent begins programming.
|
|
10.
|
The
Dreyfus requestor will be asked to participate in the testing of a
request. During testing, Dreyfus and Transfer Agent personnel
will identify any deficiencies that must be corrected prior to sign-off at
completion and prior to installation of the new code or program into the
production region.
|
|
11.
|
When
Dreyfus and the Transfer Agent agree that testing was successful, Dreyfus
provides sign-off and the request is put into the production
region.
|
II. Software Request Status
Reporting/Resources
The
Transfer Agent's Client Services tracks the Dreyfus software requests and
distributes a bi-weekly report to Dreyfus and Transfer Agent
representatives.
The
bi-weekly report lists the following:
Requests
to be completed within the next 3 months
Remaining
requests - Priority requests currently being worked on that will not be
completed in 3 months
Non-priority
requests
Adhoc
requests - one time requests for specific information sorted in a specified
report format. These requests do not require a permanent change or
enhancement to any software or system, but more often address the need for a one
time, special report. (See Adhoc Request Procedures)
Completed
requests
LION
requests - enhancements to the LION System, a remote entry system used by
broker/dealers for on-line trading
The
report lists the following for each request:
Referral number | ||
Type of request | ||
Description | ||
Project contacts | ||
Impacts
|
||
Phases
-
|
(business
requirements, functional design, test plan, print mail impact, if
applicable, coding and testing, acceptance testing, files to OTI, output
date and production date)
|
A Dreyfus
Systems Map is also distributed by the Transfer Agent's Systems
department. The map lists all of Dreyfus's prioritized requests for
the year and the amount of resources assigned to each request for each
month.
Requests
to correct an existing system problem or requests that are determined by Dreyfus
Senior Management to be critical enhancements are assigned the highest
priority. Dreyfus Project Management and the requestors meet
separately, if necessary, to discuss prioritization of specific
referrals.
Dreyfus
Project Management and representatives from interested Dreyfus departments meet
with the Transfer Agent monthly to discuss progress on all requests, the
prioritization of new requests, any other outstanding issues, and resource
allocation.
III. Adhoc Request
Procedures
Adhoc
requests - one time requests for specific information sorted in a specified
report format. These requests do not require a permanent change or
enhancement to any software or system, but more often address the need for a one
time, special report.
|
1.
|
The
requestor submits a memo (by fax or interoffice mail), to Dreyfus Project
Management.
|
The
requestor must specify the following information:
Select: The
requestor lists all Funds, accounts, transfer agency system fields or other data
to be searched for the report.
Sort: The
requestor specifies how the report should be formatted, that is, how the data on
the report should be segregated. Any number of sorts may be requested
within one request. (Example: Retail vs. Institutional, Tax I.D.
Number, Fund code order)
Print: The
requestor lists all of the information that must be printed on the
report.
Delivery: The
requestor specifies how the report should be delivered upon
completion. (Mail, fax, remote printer on-site at Dreyfus or
diskette)
|
2.
|
Project
Management reviews adhoc requests and, if necessary, contacts the
requestor to discuss and clarify any unclear issues. Project
Management will first determine if this information is readily available
from an internal source, and if so, notify the
requestor.
|
|
3.
|
Project
Management faxes adhoc requests to a designated Transfer Agent
representative.
|
|
4.
|
The
request is assigned to a Dreyfus dedicated programmer at the Transfer
Agent.
|
|
5.
|
Adhoc
requests are usually completed within 48 hours of the time the request is
received at the Transfer Agent. However, Dreyfus and the
Transfer Agent acknowledge that if the number of adhoc requests submitted
is heavy over a short period of time, the 48 hour timeframe may not be
met.
|
|
6.
|
Once
completed, the Transfer Agent sends the requested adhoc to the destination
specified in the request, either directly to the requestor or to Dreyfus
Project Management.
|
APPENDIX
G
OUT-OF-POCKET
CHARGES
The cost
of providing all services under this agreement other than those indicated below
is included in the per account fees.
|
1.
|
Postage
for All Mailings
|
|
2.
|
Proxy
Initial
Mailing
Tabulation
and Follow-up
|
|
3.
|
Special
Forms (Statements, Confirms,
Checks)
|
|
4.
|
Envelopes
and the Materials to be inserted for Fund
Mailings
|
|
5.
|
Telephone
(Voice) Charges - for Customer Service/Transactions - External Line
Charges Only
|
|
6.
|
External
Data Lines, Value added Networks (i.e.
Tymnet)
|
|
7.
|
Hardware
at Dreyfus locations (Terminals, Printers, Modems,
etc.)
|
|
8.
|
Courier
Service/Shipping, Certified Mail, Insurance on Mailed
Items
|
|
9.
|
Duplicating
for Special Projects (i.e. User
Manuals)
|
|
10.
|
Stationery
for Fund Correspondence
|
|
11.
|
All
copies of Microfilm or Fiche (i.e. Duplicate cc for Dreyfus internal use,
or selected Dealer Statements)
|
|
12.
|
Printing
of Confirms and Statements, and Checks, Inserts and
Letters
|
|
13.
|
Mailing
- Inserting, Bursting, Decollating & Mailing of Confirms, Statements,
Tax Reporting, Regular Fund Mailings and
Checks
|
|
14.
|
Fees
to Maintain P.O. Boxes
|
|
15.
|
Outside
Vendor Translation Charges for Shareholder Correspondence
Inquiries
|
|
16.
|
Western
Union Charges
|
|
17.
|
Transaction
charges as billed by NSCC
|
|
18.
|
Other
Charges or Out-of-Pocket Expenses Applicable to Special Projects, as
Agreed to in Advance by the Parties
|