Exhibit 10.3
SECOND AMENDMENT TO
INSURANCE ADMINISTRATION SERVICES AGREEMENT
This SECOND AMENDMENT ("Amendment"), effective as of August 12, 2002,
is made to that certain INSURANCE ADMINISTRATION SERVICES AGREEMENT (the
"Agreement") dated October 1, 2001 by and between INSURANCE MANAGEMENT
SOLUTIONS, INC. ("IMS"), a corporation organized and existing under the laws of
the State of Florida with its principal place of business located at 000 00xx
Xxxxxx Xxxxx, Xx. Xxxxxxxxxx, Xxxxxxx, and each of BANKERS INSURANCE COMPANY
("BIC'), BANKERS SECURITY INSURANCE COMPANY ("BSIC") and FIRST COMMUNITY
INSURANCE COMPANY ("FCIC"), herein collectively referred to as "Customer", all
having their principal place of business at 000 Xxxxxxx Xxxxxx, Xx. Xxxxxxxxxx,
Xxxxxxx 00000, which Agreement was amended by that certain First Amendment dated
July 1, 2002 (collectively with the Agreement is hereinafter referred to as the
"Agreement").
WHEREAS, IMS is engaged by Customer to provide certain policy
administration services and claims administration services, respectively, as
provided in the Agreement; and
WHEREAS, Customer and IMS mutually desire to add certain services
relating to Information Technology ("IT") Services to be provided by IMS to
Customer including the fees associated with such services, as the same are more
specifically set forth herein.
NOW THEREFORE, IN CONSIDERATION OF the mutual covenants and agreements
hereinafter set forth, and for the considerations set forth in the Agreement,
the parties hereto hereby covenant and agree as follows:
1. Insurance Administration Services. The "Insurance Administration
Services" described in the Agreement will now include the services set
forth on "EXHIBIT IV" attached hereto and made a part hereof, which
EXHIBIT IV describes the "IMS COVERAGE OF CUSTOMER-OWNED IT SERVICES".
Both EXHIBIT I and EXHIBIT II of the Agreement shall remain as is,
without modification. Provided, however, the following sentence is
hereby deleted in its entirety from Revised Exhibit I attached to the
First Amendment, to wit:
4) TELECOM SERVICES AND EQUIPMENT. IMS shall provide use of the
telecom equipment in consideration of Customer administrating the
system and providing technical support.
2. Fees and Expenses. In addition to describing such services, EXHIBIT IV
contains the "Fees" associated with and applicable to the IMS COVERAGE
OF CUSTOMER-OWNED IT SERVICES. The "REVISED SCHEDULE B" attached to the
First Amendment to Insurance Administration Service Agreement shall
remain as is, without modification, but shall not be applicable to the
services described on EXHIBIT IV.
3. All Other Terms. Except as specifically modified by the terms of this
Second Amendment, all other terms, definitions, conditions, exhibits
and schedules contained in or otherwise attached to the Agreement shall
remain in full force and effect.
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IN WITNESS WHEREOF, the parties hereto by their respective duly authorized
representatives have executed this Second Amendment as of the date and year
first set forth above.
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"IMS"
INSURANCE MANAGEMENT SOLUTIONS, INC.
By: s/s XX Xxxxxx
---------------------------------
As its: Pres/CEO
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"CUSTOMER"
BANKERS INSURANCE COMPANY
By: s/s Xxxxx X. Xxxxxx
---------------------------------
As its: President
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BANKERS SECURITY INSURANCE COMPANY
By: s/s Xxxxx X. Xxxxxx
---------------------------------
As its: President
----------------------------
FIRST COMMUNITY INSURANCE COMPANY
By: s/s Xxxxx X. Xxxxxx
---------------------------------
As its: President
----------------------------
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EXHIBIT IV
TO INSURANCE ADMINISTRATION SERVICES AGREEMENT
IMS COVERAGE OF CUSTOMER-OWNED IT SERVICES
SECTION I. IT OUTSOURCING SERVICES, UNLESS OTHERWISE DESCRIBED HEREIN, IMS SHALL
PROVIDE THE FOLLOWING SERVICES TO CUSTOMER BASED UPON THE SERVICES FEE DESCRIBED
FOR EACH.
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SERVICES: SERVICES FEE
------------------------------------------------------------------------
Desktop Support(1) $37.00 per employee per month;
monthly minimum of $9,250.00
------------------------------------------------------------------------
Server Support(2) $7,841 per month
------------------------------------------------------------------------
Telecom Support(3) $31.00 per employee per month;
monthly minimum of $7,750.00
------------------------------------------------------------------------
Telecom Hosting(4) $2,000 per month
------------------------------------------------------------------------
Application Software Support(5) $43,490 per month
------------------------------------------------------------------------
Statistical Reporting(6) $2,500 per month
------------------------------------------------------------------------
(1) Desktop Support (on-site support to be provided from 8:00 AM to 6:00
PM, Monday through Friday and on-call after regular business hours,
including holidays):
- Initially covers Customer's 360 employees located in St.
Petersburg, Florida that are desktop users and require desktop
support
- This service fee may be adjusted each quarter based upon the
number of Banker's employees on current payroll at the
beginning of such quarter. Either party may request an
adjustment (that is, an increase in fees or decrease in fees),
based upon a change in the number of Customer's employees by
providing written notice to the other party at the beginning
of each quarter. Should either party fail to request an
adjustment for a particular quarter, the fee shall remain
as-is for the remainder of that quarter. Provided, request for
an adjustment may be made at the beginning of the next quarter
(the foregoing is called the "Employee Adjustment")
- IMS will provide:
- Help Desk Services
- Intranet enabled support ticket
request capability
- Support telephone line
- Problem resolution at the desktop
- Customer will provide:
- Desktop Hardware for each associate covered
- Desktop Software for each associate covered
(2) Server Support
- Covers 26 (plus or minus 3) Customer-owned servers, including:
- BIGDC01
- BIGDC02
- CADSRV01
- CITRIXSRV01
- DB2DEV
- XX0XXX00
- XXXXXXX00
- XXXXXX00
- XXXXXX00
- FAPSRV01
- INTSRV01
- XXXXXX00
- XXXXXX00
- XXXXXX00
- XXXXXX00
- STRUSTSRV
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EXHIBIT IV
TO INSURANCE ADMINISTRATION SERVICES AGREEMENT - CONTINUED
- SVCSRV01
- SVCDEV01
- TSMSRV01
- WEBSRV01
- INTDEV01
- INTDEV02
- INTDEV03
- WEBDEV02
- IMGSRV01
- IBM AS/400 720 Model
- Customer will provide for Customer-owned servers:
- Server Hardware
- Server Software
- Server Space Rental
- Electrical Power
- Backbone and other Necessary connectivity
- Access to secured computer room; provided IMS shall
be responsible for all maintenance and security
associated with the servers located in such room
- IMS will provide (to be provided 24-hours each day, seven (7)
days per week, including holidays):
- Help Desk Support
- Network Access
- Server Availability
- Storage/Backup/Archive/Retrieval
(3) Telecom Support (on-site support to be provided from 8:00 AM to 5:00
PM, Monday through Friday and on-call after regular business hours,
including holidays) for all current system configuration (All
additional changes and enhancements based upon time and materials):
- Initially covers Customer's 400 employees located in St.
Petersburg, Florida that are telecom users and require support
- The fees for this service is subject to the "Employee
Adjustment" described above
- Telecom Personnel to support the existing Customer telecom
infrastructure
- Customer will provide
- Telecom Interconnectivity for Customer telecom
infrastructure
- Telecom software to support Customer telecom
infrastructure
(4) Telecom Hosting (on-site support to be provided from 8:00 AM to 5:00
PM, Monday through Friday and on-call after regular business hours,
including holidays) for all current system configuration (All
additional changes and enhancements based upon time and materials):
- IMS will provide Northern Telecom compliant existing handsets
for 400 Customer associates
- IMS will provide Northern Telecom PBX Hardware
- IMS will provide PBX Availability
- IMS will provide PBX Software (current system configuration)
- Customer will provide Hosting Space Rental
- Access to secured computer room; provided IMS shall be
responsible for all maintenance and security associated with
the servers located in such room
(5) Application Software Support (on-site support to be provided from 8:00
AM to 5:00 PM, Monday through Friday and on-call after regular business
hours, including holidays) for all current system configuration (All
additional changes and enhancements based upon time and materials):
- Companion Flood Software Support
- BOP Software Support
- Excess Flood Software Support
- Contingency Commission Software Support
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EXHIBIT IV
TO INSURANCE ADMINISTRATION SERVICES AGREEMENT - CONTINUED
- Customer Internet Site Support
- Customer Intranet Site Support
- Customer Month-End Software Support
- Human Resources ADP Software Support
- Vector Software Support
- CPP Software Support
- Commercial Auto Software Support
- Vanguard Book-Transfer Software Support
- Various Current Manual Line Software Support
- Various Current Other Products, that are or were in "run-off"
phase attached hereto as Exhibit IV - A (the "Run-off Lines of
Business")
(6) Statistical Reporting for current system configurations. All additional
changes and enhancements based upon time and materials.
IMS shall provide:
a. Commercial Lines Statistical Call Support:
i. Quarterly TX ISO - QTR Miscellaneous Commercial
Experience
ii. NAII Commercial Fire & Allied Lines/FR BIC-FCIC
iii. Annual NAII General Liability/GLA BIC-FCIC-BSIC
iv. NAII Professional Liability/MPA BIC
v. NAII Business owners/BO BIC-BSIC
vi. NAII Farm owners/FM
vii. NAII Burglary/BU BIC-FCIC
viii. NAII Fidelity & Surety/F&S BIC-BSIC
ix. NAII Glass/GS BIC-FCIC
x. NAII Inland Marine/IM
xi. Annual NAII Auto/AU Excluding NC BIC-FCIC
xii. NAII Personal Lines/DP BIC-BSIC-FCIC
xiii. VOLEX
xiv. NC VOLEX
xv. NAII NC Quarterly Auto
xvi. TICO Market Report
xvii. SCHWHUA Voluntary Credit Report
xviii. FWUA Voluntary Credit Report
xix. Alabama Disaster Response Plan
xx. NY Insurance Disaster Coalition
xxi. GA Cancel/Non-Renewal Forms GID-44 GID-45
xxii. TX ISO - Quarterly Liability Experience
xxiii. NAII SC AIPEX
xxiv. CA PP Liability Auto Report XXX/AR
xxv. Home State - TX Theft Report
xxvi. FHCF Data Call, and
b. Homeowner and Auto Statistical Call Support:
i. CA PP Auto Physical Damage Experience SAP
ii. Exposure Reporting - Monthly Call
iii. FHCF Data Call
iv. Home State - Quarterly Experience Report
v. Home State - Commercial Auto Call
vi. Home State - Policy Count
vii. Home State - Quarterly Market Report
viii. Home State - TX Theft Assessment Report
ix. NAII FL AIP
x. NAII FL AIPEX
xi. NAII SC AIP
xii. QUASR
xiii. SC AIPSO
xiv. TX ISO- F&S
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(7) General Conditions:
a. Customer shall provide necessary personnel space for IMS
employees servicing Customer pursuant to this Agreement, and
b. Customer shall provide adequate parking spaces for IMS
employees servicing Customer pursuant to this Agreement, based
upon Customer's parking policies and procedures, as revised
from to time.
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EXHIBIT IV - A
"RUN-OFF LINES OF BUSINESS"
Auto Service
Border Trucking
Commercial Auto
Cycle Warranty
Day Care
Employers Liability
Fidelity
Firearms
Inland Marine
Marine Industries Contingent P & I
Marine Omnibus
Real Estate Appraisers E & O
Restaurant-Standard Lines
Surety Bonds
Towing
Trucking
Senior Yacht
Special Restaurant
Discontinued Lines
Contract Surety
Lensurance
Occupational Accident Policy
Ocean Marine
Workers Compensation
Personal Auto GA (CA, OR, WA)
Personal Auto (FL & SC)
Business Auto (BUTI)
Personal Auto (BUTI)
Homeowners (Heartland)
Dwelling Fire (Heartland)
Non-Standard Auto (Heartland)
Preferred Auto (Heartland)
All Prior Products previously serviced in "run-off"
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