Confidential material omitted and filed separately with the Securities and
Exchange Commission. Asterisks denote omissions.
EXHIBIT 10.40
-------------
FRONTIER
AMENDMENT #1 TO SERVICE AGREEMENT TERMS AND CONDITIONS
Boston Communications Group, Inc.
December 18, 1997
This is Amendment # 1 to the above Agreement between Frontier Communications of
the West, Inc. ('Frontier") and Boston Communications Group, Inc. ('Purchaser"),
dated July 9, 1996 (the 'Agreement").
1. Except as otherwise stated, capitalized terms used herein have the same
meaning as set forth in the Agreement
2. The following minimum charge is added to the Agreement:
Beginning with Purchaser's Billing Cycle that commences in the first
calendar month following the effective date of this Amendment, Purchaser is
liable for an overall yearly minimum usage charge for all Services of $ *
over the Initial Term as it has been extended in paragraph 3. below (the
"Yearly Minimum Charge"). If, at the end of the Initial Term, or if prior
to expiration of the Initial Term the Agreement is terminated by Frontier
for cause, and at that time Customer's net charges (after any discounts of
credits) for the Services are less than the Yearly A4inimum Charge,
Purchaser shall pay the shortfall.
3. The Initial Term of the Agreement is extended for an additional twelve (12)
months following the effective date of this Amendment.
4. Purchaser agrees to maintain the same traffic volumes (other than for
normal traffic fluctuations or attrition) except to the extent that
Purchaser gives Frontier 90 days prior written notice of Purchaser's intent
to actively reduce Purchaser's traffic volumes to Frontier and the schedule
for such reduction. if Purchaser-'s traffic volumes decrease (other than
for normal traffic fluctuations or attrition) and Purchaser did not provide
Frontier with the required notice, then Purchaser shall pay Frontier the
difference between Purchaser's prior Billing Cycle charges and Purchaser's
Billing Cycle charges for the decreased traffic volume. Frontier reserves
the right to audit Purchaser's pertinent books and records upon reasonable
advance notice to confirm Purchaser's compliance with this provision.
5. Section 3 (h) of the Agreement is modified by replacing the first sentence
and adding two more sentences: 'Frontier may revise the rates and monthly
recurring and other charges in this Agreement (and any, exhibits,
attachments or schedules) at any time upon written notice to Purchaser.
Unless otherwise stated the notice, domestic rates are effective within
thirty days and international/offshore rates are effective within seven
days of the date of Frontier's written notice. Other charges are effective
in accordance with the notice." The rest of the paragraph remains the same.
6. As an accommodation to Purchaser, Frontier has been billing certain of
Purchaser's customers on Purchaser's behalf. Frontier agrees to continue
this accommodation until 3/31/98, unless Purchaser requests earlier
termination in writing. Thereafter, Purchaser shall be responsible for
billing such customers directly or Purchaser shall work with Frontier to
place all Purchaser's End-Users on direct retail or wholesale agreements.
Purchaser has been and shall continue to be solely responsible for all
claims of its customers relative to this billing arrangement and otherwise,
including without limitation, any credits or adjustments that may be issued
or required to be issued to customers. Purchaser shall hold Frontier
harmless against any liability or bad debt associated with such billing
arrangement. Further, Purchaser shall remain liable for all usage charges
generated by Purchaser's customers, including those customers Purchaser may
be unable to xxxx for services after 3/3/98.
1
7. The existing rate and pricing schedules under the Agreement (including
volume discounts and any promotional rates or discounts associated with the
Services) are replaced with the attached Exhibits for the following
Services. The new rates will be effective no later than 30 days following
the effective date of this Amendment.
Ancillary Fee Schedule - Exhibit B
Call Record Detail - Exhibit C
Carrier Termination, International, Directory Assistance, Carrier 800
Transport- Exhibit D, D (a-d)
Switched Inbound/Outbound, and International - Exhibits El E(a) F, F(a) and
G, G (a)
Network Interconnection Schedule - Exhibit H
Service Metric - Exhibit I
8. The balance of the Agreement and any executed amendments or addenda thereto
not modified by this Amendment shall remain in full force and effect..
9. This Amendment #1 is effective as of the date signed by Frontier below.
Frontier Communications of the West, Inc. Boston Communications Group, Inc.
By: /s/ Xxxxxxx X. Xxxxxxx By: /s/ Xxxxxx X. Xxxxxxxx
------------------------------ ----------------------------------
Xxxxxxx X. Xxxxxxx, President Xxxxxx X. Xxxxxxxx, Vice President
Frontier Carrier Services Operations and Engineering
Date: 1/7/98 Date: 12/19/97
----------------------------- -----------------------------
2
Confidential Materials omitted and filed separately with the
Securities and Exchange Commission. Asterisks denote omissions.
Exhibit B
Page 1 of 1
SCHEDULE OF ANCILLARY FEES
Electronic Exchange
Set-up (to be refunded upon first $25,000 invoice) $*
Monthly Recurring Charge for Service (MRC) $*
If Purchaser is not subscribed to a switched inbound/outbound Service,
Purchaser will be charged Frontier's then current standard NOS switched
rate per minute (at Purchaser's applicable rate level)for usage of the
800/888 number.
Call Detail Record/EM) Record Delivery (excluding RDA/EE)
Per initial Mag Tape $*
Additional Mag Tapes $*
Programming charges to change format (per hour) $*
Branded 700 Test Number
Setup Non-Recurring Charge (NRC) $*
Service (MRC) $*
PIC Charges
Unauthorized PIC changes
(Noted on Invoice as "Unauthorized Carrier Change Charges)
See Exhibit C III. #2
Rejected LEC Order resolution/rework $*
Accounting Codes
Non-validated MRC (per account) $*
Validated MRC (per account) $*
NECA and Lifeline Charges (subject to change w/o notice)
MRC per end-user ANI active in Frontier's databases $*
800 SMS database administration (subject to change)
Pass-through MRC per active Frontier RespOrg 800 number $*
Frontier RespOrg Maintenance Service Charges $*
Directory Assistance Listing NRC Implementation $*
Directory Assistance Listing MRC per 800 number $*
800 Carrier Transport (Dedicated)
ANI / DNIS Delivery NRC - Implementation $*
ANI / DNIS Delivery MRC $*
Stand-Alone DNIS NRC - Implementation $*
Stand-Alone DNIS MRC $*
800 P.I.N.
Set-up Charge per P.I.N. Program (NRC) $*
To be refunded after first $2,500 in 800 PIN billing
NOS Dedicated Services
Switch connection fee per DS-1 (MRC) $*
Equipment/Electronics
Channel Banks/CSU/Cards Implementation (NRC) $*
3
Confidential Materials omitted and filed separately with the
Securities and Exchange Commission. Asterisks denote omissions.
Channel Banks/CSU/Cards (MRC) $*
Stand-Alone CSU Implementation (NRC) $*
Stand-Alone CSU (MRC) $*
4
Exhibit C
Page 1 of 3
CALL DETAIL RECORDS
ORDER PROCESSING PROCEDURES
LETTER OF AGENCY REQUIREMENTS
1. Call Detail Records; End-User DataBase Access.
1. If Purchaser requires call detail records for usage of the Services
("CDR") it has the option of (i) receiving CDR on a monthly basis Via
magnetic tape, and/or (ii) having access on a daily basis via
electronic data exchange, if available.
2. If Purchaser elects option 1.(i), then on or about the fifth Business
Day following the end of a Billing Cycle, Frontier will deposit with
an overnight delivery service for delivery to Purchaser a CDR Tape in
the format established by Frontier. CDR Tapes rate the Services at
Frontier rates in effect at the time the Services were provided and
must be re-rated by Purchaser at its tariffed rates.
3. If Purchaser elects option I.(ii), then Frontier will make CDR
available for Purchasers access Monday through Saturday, excluding
nationally recognized holidays, for the prior period's traffic.
Purchasers access to CDR will be via electronic data exchange
("Electronic Exchang4V') to either (i) Purchasers designated mainframe
computer via the IBM Information Network ("IIN") via Network Data
Mover ("NDM"), or (ii) dedicated personal computer via Procomm+
software. Purchaser is liable for all transmission charges together
With the cost of Frontier compatible hardware and software necessary
at its location for use of Electronic Exchange. Frontier Will archive
CDR for 8 Business Days.
4. At Purchaser's written request, Frontier will provide Purchaser access
to Purchaser's End-User records resident on Frontier's systems in
Michigan via remote access ("RDK') so that Purchaser may perform
limited record inquiries and updates on a "real-time' basis. RDA is
available with Electronic Exchange only. Purchaser agrees to comply
with such policies, procedures and security measures as Frontier may
reasonably establish from time to time for Purchasers use of RDA.
Frontier reserves the right to immediately discontinue RDA by
Purchaser if Frontier determines in its reasonable business judgment
that Purchaser is using RDA or data obtained therefrom in a manner
detrimental to Frontier or in violation of the confidentiality
provisions of this Agreement.
5
Exhibit C Page 2 of 3 II. Order Processing Procedures.
1. Codes and End-User AN[s:
B. Purchaser understands and agrees that activation of End-User ANIs
is contingent on the End-User Information associated with such
ANis complying with LEC established criteria. Assuming receipt
of properly formatted End-User Information that complies with the
LEC established criteria, ANIs viill generally be activated
within 10 Business Days of receipt by Frontier of the End-User
Information. If the End-User Information does not comply with
LEC criteria, Frontier will return the same to Purchaser for
Purchasers correction and resubmission.
2. 800 Numbers:
Subject to (i) the Guidelines, (ii) delays attributable to third parties,
and (iii) otherwise applicable provisions of the Agreement, 800 Numbers
will be activated and confirmed by Frontier within 2 Business Days of
receipt by Frontier of a proper order in accordance with the order
processing requirements set forth below.
A. Orders must be submitted via Frontier established procedures and
formats and must include (i) a letter of authorization if
Frontier is being appointed the RespOrg, and (ii) the End-User
Information for each 800 Number, including the ANI translation
for each 800 Number.
B. Purchaser may request that Frontier reserve a specific Frontier
800 Number on behalf of Purchaser at the charge set out in
Exhibit B. Frontier will either confirm reservation or indicate
unavailability within 2 Business Days of its receipt of the
request.
C. If Frontier has reserved a Frontier 800 Number for Purchaser and
Purchaser does not order activation of the reserved number in
accordance with item (a) above within 1 0 Business Days from the
date Frontier confirms the reservation, the reserved number will
be assigned to the Frontier pool of 800 numbers and be available
to Frontier for its own business purposes.
3. If the End-User Information or any other necessary order information
submitted by Purchaser is incomplete or inaccurate, Frontier will
return the same to Purchaser for correction and resubmission.
6
4. Service Cancellation: Frontier will, at Purchaser's request and at
Purchaser's sole risk and liability, block or cancel all or a portion
(to the extent permitted by its systems) of an EndUser's Service(s).
7
Exhibit C Page 3 of 3 Ill. Letter of Agency Requirements.
Purchaser is responsible for obtaining and maintaining valid letters of
agency from prospective EndUsers in accordance with the following:
1 Frontier acknowledges that at times Purchaser may obtain prospective
End-Users through telemarketing and tape recorded third party
verifications in accordance Wth FCC Guideline Subpart K section 64.1 1
00 (c) as the same may be amended, interpreted or clarified ("Verbal
LOA"). Purchaser understands that some LECs will not accept Verbal
LOAs as valid authorization for a change of long distance carriers and
agrees that for prospective EndUsers located in such LECs'
jurisdictions it YAII use Written LOAS. When Purchaser uses written
letters of agency ("Written LOAS") for prospective End-Users it shall
use a format that complies math FCC Guideline Subpart K section
64.1150 as the some may be amended, interpreted or clarified.
Purchaser shall retain all Verbal LOA tapes and transcripts and
Written LOAs used and promptly make the originals available upon the
request of Frontier, a LEC or any regulatory agency.
2. Purchaser agrees that a Verbal LOA may be used to presubscribe a
prospective End-User to Frontier, but that the Verbal LOA will not be
accepted by Frontier as documentation with respect to any PIC or
"slamming" claims. Except as it may otherwise agree in writing,
Frontier is not obligated to "work? PIC disputes with respect to
"slamming" or similar claims from EndUsers or prospective End-Users.
Frontier will refer LEC inquiries, and pass through any LEC charges
imposed on Frontier for such claims, directly to Purchaser, including
without limitation, Primary Interexchange Carrier charges or any other
charges and penalties imposed by a LEC or regulatory agency, plus and
additional amount equal to such charges and penalties as an
administration fee (collectively, "PIC Charges"), with respect to such
claims' PIC Charges will be billed to Purchaser periodically on an
Invoice. Verbal LOAs and Written LOAs are collectively referred to as
"LOAs". Purchaser shall defend and Indemnity Frontier against any and
all claims, including without limitation, any End-User, LEC or
regulatory agency claims (including "slamming claims?), arising from
or related to Purchaser's use or failure to use or provide valid LOAS.
8
Exhibit D Page I of I
Dedicated Carrier Termination Schedule
Unless otherwise stated, domestic calls are measured in 6 second increments
after a 6 second minimum and international calls in 6 second increments after a
30 second minimum.
Dedicated Termination Service:
1. For domestic and international traffic (including Directory Assistance
Transport) originating from Purchasers switch, Purchaser shall pay the
applicable rates set out in the attached pricing schedules.
2. Each DS-1 circuit interconnecting Purchaser to one of the Frontier POPs set
out in the attached Network Interconnections Schedule has a monthly minimum
usage requirement of 100,000 minutes. Frontier may add or delete a POP at
any time upon written notice. If a DS-1 circuit experiences a minimum
shortfall over two consecutive Billing Cycles, Frontier YAII provide
Purchaser with written notice of such fact and of Frontier's intent to
disconnect the under-minimum circuit within thirty (30) days if the minimum
is not attained by the Billing Cycle commencing after the date the notice
is received. Purchaser shall reimburse Frontier for any termination fees or
charges paid by Frontier to the circuit provider for early disconnection of
such circuit.
3. Purchaser shall be responsible, at its sole expense, for all ordering of,
and charges for, dedicated facilities and equipment required to maintain
access, interconnection and interface Wth Frontier's equipment and network
except in those instances that Purchaser has obtained the prior approval of
Frontier.
9
Confidential Materials omitted and filed separately with the
Securities and Exchange Commission. Asterisks denote omissions.
Exhibit D (a)
Page 1 of 6
CARRIER DOMESTIC TERMINATION SERVICE
F.O.B. F.O.B.
Boston Dallas
New York Denver
Philadelphia
Rochester
Washington
NORTHEAST SOUTHWEST
LATA CITY STATE RPM RPM
120 Portland ME $* $*
000 Xxxxxx XX $* $*
000 Xxxxxxxxxx XX $* $*
000 Xxxxxxxxxxx XX $* $*
000 Xxxxxx XX $* $*
000 Xxxxxxxxxx XX $* $*
000 Xxx Xxxx Xxxx XX $* $*
000 Xxxxxxxxxxx XX $* $*
000 Xxxxxx NY $* $*
136 Syracuse NY $* $*
000 Xxxxxxxxxx XX $* $*
140 Buffalo NY $* $*
000 Xxxxxxxx Xxxx XX $* $*
000 Xxxxxx XX $* $*
000 Xxxxxx XX $* $*
000 Xxxxxxxxxx XX $* $*
228 Philadelphia PA $* $*
230 Altoona PA $* $*
000 Xxxxxxxx XX $* $*
000 Xxxxxxxxxx XX $* $*
000 Xxxxxxxxxx XX $* $*
000 Xxxxxxxxx XX $* $*
240 Hagerstown MD $* $*
242 Salisbury MD $* $*
000 Xxxxxxx XX $* $*
000 Xxxxxxxxxxxxxx XX $* $*
000 Xxxxxxxx XX $* $*
000 Xxxxxxxxx XX $* $*
000 Xxxxxxx XX $* $*
000 Xxxxxxxxxx XX $* $*
256 Wheeling WV $* $*
320 Cleveland OH $* $*
BILLING INCREMENTS: 6 SECOND INITIAL/6 SECOND INCREMENTS
10
Confidential Materials omitted and filed separately with the
Securities and Exchange Commission. Asterisks denote omissions.
Exhibit D (a)
Page 2 of 6
Carrier Domestic Termination Service
FOB FOB
Boston Dallas
New York Denver
Philadelphia
Rochester
Washington
NORTHEAST SOUTHWEST
LATA CITY STATE RPM RPM
000 Xxxxxxxxxx XX S* S*
324 Columbus OH S* S*
000 Xxxxx XX X* X*
000 Xxxxxx XX S* S*
328 Dayton OH S* S*
330 Evansville IN S* S*
000 Xxxxx Xxxx IN S* S*
000 Xxxx Xxxxx IN S* S*
336 Indianapolis IN S* S*
000 Xxxxxxxxx XX X* X*
000 Xxxxxxx XX S* S*
000 Xxxxxxxxx XX X* X*
000 Xxxxxxx XX S* S*
346 lansing MI S* S*
000 Xxxxx Xxxxxx XX X* X*
000 Xxxxx Xxx XX S* S*
000 Xxx Xxxxxx XX X* X*
000 Xxxxxxx XX S* S*
000 Xxxxxxxxx XX X* X*
000 Xxxxxxx XX S* S*
000 Xxxxxxxx XX S* X*
000 Xxxxx / Xxxxx Xxxx IL S* S*
364 Sterling/ Dekalb IL S* S*
000 Xxxxxxxxxxx XX X* X*
000 Xxxxxx XX S* S*
000 Xxxxx-Xxxxxx XX X* X*
000 Xxxxxxxxxxx XX S* S*
000 Xxxxxx XX X* X*
000 Xxxxxxxxx XX S* S*
000 Xxxxxxxxx XX X* X*
000 Xxxxxxxxxx XX S* S*
426 Raleigh NC S* S*
000 Xxxxxxxxxx XX X* X*
000 Xxxxxxxxxx XX S* S*
Billing Increments: 6 second inital/6 second increments
11
Confidential Materials omitted and filed separately with the
Securities and Exchange Commission. Asterisks denote omissions.
Exhibit D (a)
Page 3 of 6
CARRIER DOMESTIC TERMINATION SERVICE
FOB FOB
Boston Dallas
New York Denver
Philadelphia
Rochester
Washington
NORTHEAST SOUTHWEST
LATA CITY STATE RPM RPM
432 Florence SC $* $*
000 Xxxxxxxx XX $* $*
000 Xxxxxxxxxx XX $* $*
000 Xxxxxxx XX $* $*
000 Xxxxxxxx XX $* $*
442 Agusta GA $* $*
000 Xxxxxx GA $* $*
000 Xxxxx XX $* $*
000 Xxxxxxxxx XX $* $*
000 Xxxxxx Xxxx XX $* $*
000 Xxxxxxxxxxxx XX $* $*
000 Xxxxxxxxxxx XX $* $*
000 Xxxxxxx Xxxxx XX $* $*
000 Xxxxxxx XX $* $*
000 Xxxxx XX $* $*
000 Xxxxxxxxxx XX $* $*
000 Xxxxxxxxxxxx XX $* $*
000 Xxxxxxxxx XX $* $*
000 Xxxxxxx XX $* $*
000 Xxxxxxxxx XX $* $*
000 Xxxxxxxxxxx XX $* $*
000 Xxxxxxxxx XX $* $*
476 Birmingham AL $* $*
000 Xxxxxxxxxx XX $* $*
478 Montgomery AL $* $*
480 Mobile AL $* $*
482 Jackson MS $* $*
000 Xxxxxxxx XX $* $*
000 Xxxxxxxxxx XX $* $*
000 Xxxx Xxxxxxx XX $* $*
000 Xxx Xxxxxxx XX $* $*
000 Xxxxx Xxxxx XX $* $*
000 Xx. Xxxxx XX $* $*
000 Xxxxxxxxx Xxxx XX $* $*
BILLING INCREMENTS: 6 SECOND INITAL/6 SECOND INCREMENTS
12
Confidential Materials omitted and filed separately with the
Securities and Exchange Commission. Asterisks denote omissions.
Exhibit D (a)
Page 4 of 6
CARRIER DOMESTIC TERMINATION SERVICE
FOB FOB
Boston Dallas
New York Denver
Philadelphia
Rochester
Washington
NORTHEAST SOUTHWEST
LATA CITY STATE RPM RPM
000 Xxxxxxxxxxx XX $* $*
000 Xxxxxx Xxxx XX $* $*
000 Xxxx Xxxxx XX $* $*
000 Xxxxxx Xxxx XX $* $*
000 Xxxx Xxxxx XX $* $*
000 Xxxxxxx XX $* $*
000 Xxxxxx XX $* $*
000 Xxxxxxxx Xxxx XX $* $*
538 Tulsa OK $* $*
000 Xx Xxxx XX $* $*
000 Xxxxxxx XX $* $*
000 Xxxxxxx XX $* $*
000 Xxxxxxxx XX $* $*
000 Xxxxxxx Xxxxx XX $* $*
550 Abilene TX $* $*
000 Xxxxxx XX $* $*
000 Xxxxxxxx XX $* $*
000 Xxxx XX $* $*
000 Xxxxxx XX $* $*
000 Xxxxxxx XX $* $*
000 Xxxxxxxx XX $* $*
000 Xxxxxx Xxxxxxx XX $* $*
000 Xxx Xxxxxxx XX $* $*
568 Harlingen TX $* $*
570 Bryan TX $* $*
620 Rochester MN $* $*
620 Duluth MN $* $*
000 Xx. Xxxxx XX $* $*
000 Xxxxxxxxxxx XX $* $*
630 Sioux City IA $* $*
000 Xxx Xxxxxx XX $* $*
634 Davenport IA $* $*
000 Xxxxx Xxxxxx XX $* $*
000 Xxxxx XX $* $*
BILLING INCREMENTS: 6 SECOND INITIAL/6 SECOND INCREMENTS
13
Confidential Materials omitted and filed separately with the
Securities and Exchange Commission. Asterisks denote omissions.
Exhibit D (a)
Page 5 of 6
CARRIER DOMESTIC TERMINATION SERVICE
F.O.B. F.O.B.
Boston Dallas
New York Xxxxx
Philadelphia
Rochester
Washington
NORTHEAST SOUTHWEST
LATA CITY STATE RPM RPM
000 Xxxxxxxx XX $* $*
000 Xxxxx Xxxxx XX $* $*
000 Xxxxx XX $* $*
000 Xxxxx Xxxxxx XX $* $*
648 Helena MT $* $*
000 Xxxxxxxx XX $* $*
652 Boise ID $* $*
000 Xxxxxxxx XX $* $*
656 Denver CO $* $*
000 Xxxxxxxx Xxxxxxx XX $* $*
000 Xxxx Xxxx Xxxx XX $* $*
000 Xxxxxxxxxxx XX $* $*
000 Xxxxxxx XX $* $*
000 Xxxxxx XX $* $*
670 Xxxxxx OR $* $*
672 Portland OR $* $*
000 Xxxxxxx XX $* $*
000 Xxxxxxx XX $* $*
720 Reno NV $* $*
000 Xxx Xxxxx XX $* $*
000 Xxx Xxxxxxxxx XX $* $*
724 Redding/Chico CA $* $*
000 Xxxxxxxxxx XX $* $*
000 Xxxxxx XX $* $*
000 Xxx Xxxxxxx XX $* $*
000 Xxx Xxxxx XX $* $*
000 Xxxxxxxxxxx XX $* $*
736 Monterey/Salin. CA $* $*
000 Xxxxxxxx XX $* $*
000 X. Xxxx Xxxxxx XX $* $*
820 Puerto Rico PR $* $*
822 Virgin Islands $* $*
000 Xxxxxx XX $* $*
834 Hawaii HI $* $*
BILLING INCREMENTS: 6 SECOND INITAL/6 SECOND INCREMENTS
14
Confidential Materials omitted and filed separately with the
Securities and Exchange Commission. Asterisks denote omissions.
Exhibit D (a)
Page 6 of 6
CARRIER DOMESTIC TERMINATION SERVICE
F.O.B. F.O.B.
Boston Dallas
New York Denver
Philadelphia
Rochester
Washington
NORTHEAST SOUTHWEST
LATA CITY STATE RPM RPM
000 Xxxxxxxx XX $* $*
000 Xxxxxxx Xxxxxx XX $* $*
922 Cincinnati OH $* $*
923 Lima OH $* $*
924 Erie PA $* $*
000 Xxxxxxxxxxxx XX $* $*
000 Xxxxxxxxxxxx XX $* $*
000 Xxxxxxxx VA $* $*
000 Xxxxx Xxxx XX $* $*
000 Xxxxxxxxx XX $* $*
937 Richmond IN $* $*
000 Xxxxx Xxxxx IN $* $*
000 Xxxx Xxxxx XX $* $*
000 Xxxxxxxxxxxx XX $* $*
000 Xxxxx Xxxxx XX $* $*
000 Xxxxx XX $* $*
000 Xxxxxxxxxxx XX $* $*
955 Dothan AL $* $*
000 Xxxxxxxxx XX $* $*
000 Xxxxxxx XX $* $*
000 Xxxxx X'Xxxxx XX $* $*
000 Xxx Xxxxxx XX $* $*
000 Xxxxxxxxx XX $* $*
000 Xxxx Xxxxxxx XX $* $*
000 Xxxxxxxxx XX $* $*
976 Matoon IL $* $*
000 Xxxxxxxxx XX $* $*
000 Xxxxx XX $* $*
000 Xxxxxx XX $* $*
000 Xxxxxxxx Xxxxxx XX $* $*
BILLING INCREMENTS: 6 SECOND INITAL/6 SECOND INCREMENTS
15
Confidential Materials omitted and filed separately with the
Securities and Exchange Commission. Asterisks denote omissions.
Exhibit D(b)
Page 1 of 4
CARRIER TERMINATION INTERNATIONAL SERVICE
93 Afganistan $* 238 Cape Verde $*
355 Albania $* 897 Cayman Islands $*
000 Xxxxxxx x* 000 Xxxxxxx Xxxxxx. $*
684 Amer Somoa $* 235 Chad $*
376 Andorra $* 56 Chile $*
244 Angola $* 86 China Prc $*
891 Anguilla $* 672 Christmas Island $*
672 Antarctica - Xxxxx $* 61 Cocos-Xxxxxxx Island $*
672 Antarctica - Xxxxx $* 57 Columbia $*
892 Antigua $* 242 Congo $*
00 Xxxxxxxxx $* 682 Xxxx Island $*
374 Armenia $* 000 Xxxxx Xxxx $*
297 Aruba $* 000 Xxxxxxx $*
247 Ascension Islands $* 53 Cuba $*
61 Australia $* 000 Xxxxxx $*
43 Austria $* 420 Czech $*
994 Azerbaijan $* 00 Xxxxxxx $*
893 Bahamas $* 246 Xxxxx Xxxxxx $*
973 Bahrain $* 253 Djibouti $*
880 Bangladesh $* 898 Dominica $*
894 Barbados $* 000 Xxxxxxxxx Xxxxxxxx $*
375 Belarus $* 000 Xxxxxxx $*
32 Belguim $* 20 Egypt $*
501 Belize $* 503 El Salvador $*
229 Benin $* 240 Equatorial Guinea $*
895 Bermuda $* 291 Eritrea $*
975 Bhutan $* 372 Estonia $*
591 Bolivia $* 251 Ethiopia $*
000 Xxxxxx & Xxxxxxxxxxx $* 298 Faeroe Islands $*
267 Botswana $* 500 Falkland Islands $*
00 Xxxxxx $* 679 Fiji Is $*
896 British Virg Islands $* 358 Finland $*
673 Brunei $* 33 France $*
000 Xxxxxxxx $* 594 French Guiana $*
226 Burkino Faso $* 689 French Polynesia $*
95 Burma/Myanmar $* 241 Gabon $*
257 Burundi $* 000 Xxxxxx $*
855 Cambodia $* 995 Georgia $*
237 Cameroon $* 49 Germany $*
34 Canary Island $* 233 Ghana $*
BILLING INCREMENTS: 30 SECOND INITIAL/6 SECOND INCREMENTS
16
Confidential Materials omitted and filed separately with the
Securities and Exchange Commission. Asterisks denote omissions.
Exhibit D(b)
Page 2 of 4
CARRIER TERMINATION INTERNATIONAL SERVICE
350 Gibraltar $* 961 Lebanon $*
686 Xxxxxxx Island $* 266 Lesotho $*
00 Xxxxxx $* 231 Liberia $*
299 Greenland $* 218 Libya $*
900 Grenada $* 41 Liechtenstein $*
000 Xxxxxxxxxx $* 370 Lithuania $*
671 Guam $* 352 Luxembourg $*
53 Guantanamo Bay $* 853 Macao $*
502 Guatemala $* 389 Macedonia $*
224 Guinea $* 261 Madagascar $*
245 Guinea Bissau $* 265 Malawi $*
592 Guyana $* 00 Xxxxxxxx $*
509 Haiti $* 960 Maldives $*
504 Honduras $* 000 Xxxx Xxxxxxxx $*
852 Hong Kong, China $* 356 Malta $*
36 Hungary $* 692 Marshal Islands $*
354 Iceland $* 596 Martinique $*
91 India $* 222 Mauritania $*
62 Indonesia $* 230 Mauritius $*
000 Xxxxxxxx(XXX) $* 000 Xxxxxxx (Xxxxxxx) $*
000 Xxxxxxxx(XXX) $* 691 Micronesia $*
000 Xxxxxxxx(XXX) $* 373 Moldava $*
874 Inmarsat(WAT) $* 377 Monaco $*
98 Iran $* 976 Mongolia $*
964 Iraq $* 902 Montserrat $*
353 Ireland $* 212 Morocco $*
000 Xxxxxx $* 258 Mozambique $*
39 Italy $* 264 Namibia $*
225 1 Ivory Coast (Cote' $* 674 Nauru $*
D'Ivoire)
901 Jamaica $* 977 Nepal $*
00 Xxxxx $* 000 Xxxxxxxxxx Antilles $*
962 Jordan $* 00 Xxxxxxxxxxx $*
7 Kazakhstan $* 903 Nevis $*
254 Kenya $* 687 New Caledonia $*
686 Kiribati $* 64 New Zealand $*
850 Korea (North) $* 000 Xxxxxxxxx $*
82 Korea (South) $* 000 Xxxxx Xxxxxxxx $*
000 Xxxxxx $* 234 Nigeria $*
7 Kyrgyzstan $* 683 Niue Island $*
000 Xxxx $* 672 Norfolk Island $*
000 Xxxxxx $* 00 Xxxxxx $*
BILLING INCREMENTS: 30 SECOND INITIAL/6 SECOND INCREMENTS
17
Confidential Materials omitted and filed separately with the
Securities and Exchange Commission. Asterisks denote omissions.
Exhibit D(b)
Page 3 of 4
CARRIER TERMINATION INTERNATIONAL SERVICE
968 Oman $* 268 Swaziland $*
92 Pakistan $* 46 Sweden $*
000 Xxxxx Xxxxxxxx $* 41 Switzerland $*
507 Panama $* 963 1 Syria $*
675 Papua New Guinea $* 886 Taiwan $*
000 Xxxxxxxx $* 7 Tajikistan $*
00 Xxxx $* 255 Tanzania $*
63 Philippines $* 66 Thailand $*
48 Poland $* 228 Togo $*
351 Portugal $* 676 Tonga $*
000 Xxxxx $* 907 Trinidad/Tobago $*
262 Reunion Island $* 216 Tunisia $*
40 Romania $* 00 Xxxxxx $*
7 Russia $* 993 Turkmenistan $*
250 Rwanda $* 908 Turks/Caicos Islands $*
670 Saipan $* 688 Tuvalu $*
378 San Marino $* 256 Uganda $*
239 Sao Tome $* 000 Xxxxxxx x*
000 Xxxxx Xxxxxx $* 000 Xxxxxx Xxxx Xxxxxxxx $*
221 Senegal $* 44 United Kingdom $*
248 Seychelles Island $* 598 Uruguay $*
232 Xxxxx Xxxxx $* 999 Uzbekistan $*
65 Singapore $* 678 Vanuatu/New Hebdi $*
000 Xxxxxx $* 379 Vatican City $*
000 Xxxxxxxx $* 58 Venezuela $*
677 Solomon lsland(S) $* 84 Vietnam $*
252 Somalia $* 681 Wallis/Fufuna $*
00 Xxxxx Xxxxxx $* 685 Western Samoa $*
34 Spain $* 967 Yemen $*
00 Xxx Xxxxx $* 381 Yugoslavia/Serbia $*
000 XX. Xxxxxx $* 243 Zaire $*
000 XX. Xxxxx $* 260 Zambia $*
905 ST. Lucia $* 259 Zanzibar $*
000 XX. Xxxxxx $* 263 Zimbabwe $*
906 ST. Xxxxxxx $* $*
249 Sudan $* $*
597 Suriname $* $*
BILLING INCREMENTS: 30 SECOND INITIAL/6 SECOND INCREMENTS
18
Confidential Materials omitted and filed separately with the
Securities and Exchange Commission. Asterisks denote omissions.
Exhibit D(b)
Page 4 of 4
CARRIER TERMINATION INTERNATIONAL SERVICE
000 XXXXXX 1 $* $*
000 XXXXXX 2 $* $*
000 XXXXXX 3 $* $*
000 XXXXXX 4 $* $*
000 XXXXXX 5 $* $*
000 XXXXXX 6 $* $*
000 XXXXXX 7 $* $*
000 XXXXXX 8 $* $*
204 Manitoba $*
000 Xxxxxxx Xxxxxxxx $*
306 Saskatchewan $*
403 Alberta $*
416 Ontario $*
418 Quebec $*
506 New Brunswick $*
514 Quebec $*
519 Ontario $*
000 Xxxxxxx Xxxxxxxx $*
613 Ontario $*
705 Ontario $*
709 Newfoundland $*
807 Ontario $*
819 Quebec $*
902 Nova Scotia/Prnc Xxx Isl $*
905 Ontario $*
BILLING INCREMENTS: 30 SECOND INITIAL/6 SECOND INCREMENTS
19
Confidential Materials omitted and filed separately with the
Securities and Exchange Commission. Asterisks denote omissions.
Exhibit D(c)
Page 1 of 1
Gateway Carrier Service
Directory Assistance
Purchaser shall receive the rates which correspond to the $* level.
Commitment $*
RATE PER CALL
-------------
Contiguous US $*
------------- --
*Account dollar commitment level and subsequent Interstate minute of use
discounts are based on aggregate minute based usage services excluding operator
services. AD usage must be billed off of the some Frontier billing platform and
billed in the same invoice cycle.
20
Confidential Materials omitted and filed separately with the
Securities and Exchange Commission. Asterisks denote omissions.
Exhibit D(d)
Page 1 of 6
CARRIER 800 TRANSPORT SERVICE
F.O.B. F.O.B.
Boston Dallas
New York Denver
Philadelphia
Rochester
Washington 0
XXXXXXXXX XXXXXXXXX
XXXX XXXX XXXXX RPM RPM
120 Portland ME $* $*
000 Xxxxxx XX $* $*
000 Xxxxxxxxxx XX $* $*
000 Xxxxxxxxxxx XX $* $*
000 Xxxxxx XX $* $*
000 Xxxxxxxxxx XX $* $*
000 Xxx Xxxx Xxxx XX $* $*
000 Xxxxxxxxxxxx XX $* $*
000 Xxxxxx NY $* $*
136 Syracuse NY $* $*
000 Xxxxxxxxxx XX $* $*
140 Buffalo NY $* $*
000 Xxxxxxxx Xxxx XX $* $*
000 Xxxxxx XX $* $*
000 Xxxxxx XX $* $*
000 Xxxxxxxxxx XX $* $*
228 Philadelphia PA $* $*
230 Altoona PA $* $*
000 Xxxxxxxx XX $* $*
000 Xxxxxxxxxx XX $* $*
000 Xxxxxxxxxx XX $* $*
000 Xxxxxxxxx XX $* $*
240 Hagerstown MD $* $*
242 Salisbury MD $* $*
000 Xxxxxxx XX $* $*
000 Xxxxxxxxxxxxxx XX $* $*
000 Xxxxxxxx XX $* $*
000 Xxxxxxxxx XX $* $*
000 Xxxxxxx XX $* $*
000 Xxxxxxxxxxx XX $* $*
256 Wheeling WV $* $*
000 Xxxxxxxxx XX $* $*
000 Xxxxxxxxxx XX $* $*
324 Columbus OH $* $*
Billing Increments: Domestic & Domestic Off-Shore = 6 second initial/6 second
increments
Canada = 30 second initial/6 second increments
21
Confidential Materials omitted and filed separately with the
Securities and Exchange Commission. Asterisks denote omissions.
Exhibit D (d)
Page 2 of 6
CARRIER 800 TRANSPORT SERVICE
F.O.B. F.O.B.
Boston Dallas
New York Denver
Philadelphia
Rochester
Washington
[CAPTION]
NORTHEAST SOUTHWEST
LATA CITY STATE RPM RPM
325 Akron OH $* $*
326 Toledo OH $* $*
000 Xxxxxx XX $* $*
330 Evansville IN $* $*
000 Xxxxx Xxxx IN $* $*
000 Xxxx Xxxxx IN $* $*
336 Indianapolis IN $* $*
338 Vincennes IN $* $*
340 Detroit ml $* $*
342 Xxxxxxxxx xx $* $*
344 Saginaw ml $* $*
346 Lansing ml $* $*
348 Grand Rapids ml $* $*
000 Xxxxx Xxx XX $* $*
000 Xxx Xxxxxx XX $* $*
000 Xxxxxxx XX $* $*
000 Xxxxxxxxx XX $* $*
358 Chicago IL $* $*
000 Xxxxxxxx XX $* $*
362 Cairo/Mound Cty IL $* $*
364 Sterling/Dekalb IL $* $*
000 Xxxxxxxxxxx XX $* $*
000 Xxxxxx XX $* $*
000 Xxxxx-Xxxxxx XX $* $*
000 Xxxxxxxxxxx XX $* $*
000 Xxxxxx XX $* $*
000 Xxxxxxxxx XX $* $*
000 Xxxxxxxxx XX $* $*
000 Xxxxxxxxxx XX $* $*
426 Raleigh NC $* $*
000 Xxxxxxxxxx XX $* $*
000 Xxxxxxxxxx XX $* $*
432 Florence SC $* $*
000 Xxxxxxxx XX $* $*
Billing Increments: Domestic & Domestic Off -Shore = 6 second ininal/6 second
Increments
Canada = 30 second initial/6 second Increments
22
Confidential Materials omitted and filed separately with the
Securities and Exchange Commission. Asterisks denote omissions.
Exhibit D(d)
Page 3 of 6
CARRIER 800 TRANSPORT SERVICE
F.O.B. F.O.B.
Boston Dallas
New York Denver
Philadelphia
Rochester
Washington
NORTHEAST SOUTHWEST
LATA CITY STATE RPM RPM
000 Xxxxxxxxxx XX $* $*
000 Xxxxxxx XX $* $*
000 Xxxxxxxx XX $* $*
000 Xxxxxxx XX $* $*
000 Xxxxxx GA $* $*
000 Xxxxx XX $* $*
000 Xxxxxxxxx XX $* $*
000 Xxxxxx Xxxx XX $* $*
000 Xxxxxxxxxxxx XX $* $*
000 Xxxxxxxxxxx XX $* $*
000 Xxxxxxx Xxxxx XX $* $*
000 Xxxxxxx XX $* $*
000 Xxxxx XX $* $*
000 Xxxxxxxxxx XX $* $*
000 Xxxxxxxxxxxx XX $* $*
000 Xxxxxxxxx XX $* $*
000 Xxxxxxx XX $* $*
000 Xxxxxxxxx XX $* $*
000 Xxxxxxxxxxx XX $* $*
000 Xxxxxxxxx XX $* $*
476 Birmingham AL $* $*
000 Xxxxxxxxxx XX $* $*
478 Montgomery AL $* $*
480 Mobile AL $* $*
482 Jackson Ms $* $*
484 GulfiPort Ms $* $*
000 Xxxxxxxxxx XX $* $*
000 Xxxx Xxxxxxx XX $* $*
000 Xxx Xxxxxxx XX $* $*
000 Xxxxx Xxxxx XX $* $*
000 Xx. Xxxxx XX $* $*
000 Xxxxxxxxx Xxxx XX $* $*
000 Xxxxxxxxxxx XX $* $*
000 Xxxxxx Xxxx XX $* $*
Billing Increments: Domestic & Domestic Off-Shore = 6 second inffial/6 second
increments
Canada = 30 second initial/6 second increments
23
Confidential Materials omitted and filed separately with the
Securities and Exchange Commission. Asterisks denote omissions.
EXHIBIT D(d)
Page 4 of 6
CARRIER 800 TRANSPORT SERVICE
F.O.B. F.O.B.
Boston Dallas
New York Denver
Philadelphia
Rochester
Washington
NORTHEAST SOUTHWEST
LATA CITY STATE RPM RPM
000 Xxxx Xxxxx XX $* $*
000 Xxxxxx Xxxx XX $* $*
000 Xxxx Xxxxx XX $* $*
000 Xxxxxxx XX $* $*
000 Xxxxxx XX $* $*
000 Xxxxxxxx Xxxx XX $* $*
538 Tulsa OK $* $*
000 Xx Xxxx XX $* $*
000 Xxxxxxx XX $* $*
000 Xxxxxxx XX $* $*
000 Xxxxxxxx XX $* $*
000 Xxxxxxx Xxxxx XX $* $*
550 Abilene TX $* $*
000 Xxxxxx XX $* $*
000 Xxxxxxxx XX $* $*
000 Xxxx XX $* $*
000 Xxxxxx XX $* $*
000 Xxxxxxx XX $* $*
000 Xxxxxxxx XX $* $*
000 Xxxxxx Xxxxxx XX $* $*
000 Xxx Xxxxxxx XX $* $*
568 Harlingen TX $* $*
570 Bryan TX $* $*
620 Rochester MN $* $*
624 Duluth MN $* $*
626 Xx.Xxxxx MN $* $*
000 Xxxxxxxxxxx XX $* $*
630 Sioux City IA $* $*
000 Xxx Xxxxxx XX $* $*
634 Davenport IA $* $*
000 Xxxxx Xxxxxx XX $* $*
000 Xxxxx XX $* $*
000 Xxxxxxxx XX $* $*
000 Xxxxx Xxxxx XX $* $*
Billing Increments: Domestic & Domestic Off-Shore = 6 second initial/6 second
increments
Canada = 30 second initial/6 second Increments
24
Confidential Materials omitted and filed separately with the
Securities and Exchange Commission. Asterisks denote omissions.
Exhibit D(d)
Page 5 of 6
CARRIER 800 TRANSPORT SERVICE
F.O.B F.O.B
Boston Dallas
New York Denver
Philadelphia
Rochester
Washington 0
XXXXXXXXX XXXXXXXXX
XXXX XXXX XXXXX RPM RPM
000 Xxxxx XX $* $*
000 Xxxxx Xxxxxx XX $* $*
648 Helena MT $* $*
000 Xxxxxxxx XX $* $*
652 Boise ID $* $*
000 Xxxxxxxx XX $* $*
656 Denver CO $* $*
000 Xxxxxxxx Xxxxxxx XX $* $*
000 Xxxx Xxxx Xxx XX $* $*
000 Xxxxxxxxxxx XX $* $*
000 Xxxxxxx XX $* $*
000 Xxxxxx XX $* $*
670 Xxxxxx OR $* $*
672 Portland OR $* $*
000 Xxxxxxx XX $* $*
000 Xxxxxxx XX $* $*
720 Reno NV $* $*
000 Xxx Xxxxx XX $* $*
000 Xxx Xxxxxxxxx XX $* $*
724 Redding/Chico CA $* $*
000 Xxxxxxxxxx XX $* $*
000 Xxxxxx XX $* $*
000 Xxx Xxxxxxx XX $* $*
000 Xxx Xxxxx XX $* $*
000 Xxxxxxxxxxx XX $* $*
736 Monterey/Salin. CA $* $*
000 Xxxxxxxx XX $* $*
000 X. Xxxx Xxxxxx XX $* $*
000 Xxxxxxxx XX $* $*
000 Xxxxxxx Xxxxxx XX $* $*
922 Cincinnati OH $* $*
923 Lima OH $* $*
924 Erie PA $* $*
000 Xxxxxxxxxxxx XX $* $*
Billing Increments: Domestic L Domestic Off - Shore - 6 second
initial/6 second increments
Canada = 30 second initial/6 second increments
25
Confidential Materials omitted and filed separately with the
Securities and Exchange Commission. Asterisks denote omissions.
Exhibit D(d)
Page 6 of 6
CARRIER 800 TRANSPORT SERVICE
F.O.B. F.O.B.
Boston Dallas
New York Denver
Philadelphia
Rochester
Washington
NORTHEAST SOUTHWEST
LATA CITY STATE RPM RPM
000 Xxxxxxxxxxxx XX $* $*
000 Xxxxxxxx VA $* $*
000 Xxxxx Xxxx XX $* $*
000 Xxxxxxxxx XX $* $*
937 Richmond IN $* $*
000 Xxxxx Xxxxx IN $* $*
000 Xxxx Xxxxx XX $* $*
000 Xxxxxxxxxxxx XX $* $*
000 Xxxxx Xxxxx XX $* $*
000 Xxxxx XX $* $*
000 Xxxxxxxxxxx XX $* $*
955 Dothan AL $* $*
000 Xxxxxxxxx XX $* $*
000 Xxxxxxx XX $* $*
000 Xxxxx X'Xxxxx XX $* $*
000 Xxx Xxxxxx XX $* $*
000 Xxxxxxxxx XX $* $*
000 Xxxx Xxxxxxx XX $* $*
000 Xxxxxxxxx XX $* $*
976 Matoon IL $* $*
000 Xxxxxxxxx XX $* $*
000 Xxxxx XX $* $*
980 Tsaile AZ $* $*
Monument Valley UT $* $*
Off-Shore: Alaska Origination $* Hawaii Origination $* PR/USVI Origination
$*
Canada: Origination $*
Note: Frontier bills the Carrier for all calls completed to their switch,
regardless if the call is completed to the called party.
Billing Increments: Domestic & Domestic Off-Shore = 6 second initial/6 second
increments
Canada = 30 second initial/6 second Increments
26
Confidential Materials omitted and filed separately with the
Securities and Exchange Commission. Asterisks denote omissions.
Exhibit E
Page I of 1
SWITCHED OUTBOUND SERVICES SCHEDULE
(NATIONAL ORIGINATION SERVICE)
Unless otherwise stated, (i) domestic switched and dedicated calls (inbound and
outbound) are measured in 6 second increments with a 6 second minimum, and (ii)
international switched and dedicated calls are measured in 6 second increments
after a 30 second minimum.
I . For domestic, offshore and international traffic, Purchaser shall pay the
rates set out in the attached pricing schedules. If in any given month more
than 15% of Purchasers total domestic switched traffic originates from, or
terminates to, non-RBOC/GTE regions, Frontier may apply a $* per minute
surcharge to all such traffic in excess of the 15%.
27
Confidential Materials omitted and filed separately with the
Securities and Exchange Commission. Asterisks denote omissions.
Exhibit E(a)
Page 1 of 1
NATIONAL ORIGINATION SERVICE
SWITCHED OUTBOUND SERVICE (I+)
PURCHASER SHALL RECEIVE THE RATES WHICH CORRESPOND TO THE $1 OOK LEVEL
INTERSTATE Commitment, or $* $* $* $*
Billed Minutes N/A 750,00 3,750,000+ 7,500,000+
RATE RATE RATE RATE
Contiguous US $* $* $* $*
INTRASTATE
Alabama $* Nebraska $*
Arizona $* Nevada $*
Arkansas $* New Hampshire $*
California $* New Jersey $*
Colorado $* New Mexico $*
Connecticut $* New York $*
Delaware $* North Carolina $*
Florida $* North Dakota $*
Georgia $* Ohio $*
Idaho $* Oklahoma $*
Illinois $* Oregon $*
Indiana $* Pennsylvania $*
Iowa $* Rhode Island $*
Kansas $* South Carolina $*
Kentucky $* South Dakota $*
Louisiana $* Tennessee $*
Maine $* Texas $*
Maryland $* Utah $*
Massachusetts $* Vermont $*
Michigan $* Virginia $*
Minnesota $* Washington $*
Mississippi $* West Virginia $*
Missouri $* Wisconsin $*
Montana $* Wyoming $*
OFF-SHORE $* (Termination to Alaska, Hawaii, USVI/PR)
DIRECTORY ASSISTANCE $* per call (Domestic & Canacrian)
BILLING INCREMENTS 6 second initial/6 second increments
Account dollar commitment level and subsequent Interstate minute of use
discounts are based on aggregate minute based usage services excluding operator
services. All usage must be billed off of the same Frontier billing platform and
billed in the same invoice cycle.
28
Confidential Materials omitted and filed separately with the
Securities and Exchange Commission. Asterisks denote omissions.
Exhibit F
Page 1 of 1
INBOUND 800 SERVICES SCHEDULE
(NATIONAL ORIGINATION SERVICE)
1. 800 Number Requirements.
A. In order to protect the integrity of its network Frontier may, without
liability, temporarily block any 800 Number having usage surges.
Frontier agrees to promptly notify Purchase,- after blockage has
occurred.
B. If usage of an 800 Number impacts Frontier in such a manner that the
unbillable (non-completed) calls for such 800 Number in any month -are
greater than 7% of the billable (completed) calls for such 800 Number
in that month, Frontier Will notify Purchaser of such and Purchaser
shall have thirty (30) days to rectify. If Purchaser fails to remedy
the unbillable issue within thirty (30) days, Frontier may charge
Purchaser a non-discountable $* charge for each unbillable call in
that month.
C. At Purchase(s written request and to the extent available to Frontier,
800 Directory Assistance is available for Frontier 800 Numbers only at
the charge set out in Exhibit B. Due to the fact that 800 Directory
Assistance is provided through an arrangement with a third party, the
provision of 800 Directory Assistance by Frontier is subject to the
policies and procedures promulgated from time to time by such third
party. Purchaser understands that any Frontier 800 Number listed with
800 Directory Assistance is not published in any written directory,
but is only available on a call-in basis.
D. The transfer of 800 Numbers to another carrier is subject to the
Guidelines and the Frontier policies and procedures for 800/888
number/traffic transfers in effect at the time of the requested
transfer.
2. Rates for Inbound Services.
Purchaser shall pay the rates set out in the attached pricing schedules. If in
any given month more than 15% of Purchasers total domestic switched 800 Number
traffic originates from, or terminates to, non-RBOC/GTE regions, Frontier may
apply a $* per minute surcharge to all such traffic in excess of the 15%.
29
Confidential Materials omitted and filed separately with the
Securities and Exchange Commission. Asterisks denote omissions.
Exhibit F(a)
Page 1 of 1
NATIONAL ORIGINATION SERVICE
SWITCHED 800/888 INBOUND SERVICE
PURCHASER SHALL RECEIVE THE RATES WHICH CORRESPOND TO THE $* LEVEL
INTERSTATE Commitment, or $* $* $* $*
Billed Minutes N/A 750,000 3,500,000+ 7,250,000+
RATE RATE RATE RATE
Contiguous US $* $* $* $*
INTRASTATE
Alabama $* Nebraska $*
Arizona $* Nevada $*
Arkansas $* New Hampshire $*
California $* New Jersey $*
Colorado $* New Mexico $*
Connecticut $* New York $*
Delaware $* North Carolina $*
Florida $* North Dakota $*
Georgia $* Ohio $*
Idaho $* Oklahoma $*
Illinois $* Oregon $*
Indiana $* Pennsylvania $*
Iowa $* Rhode Island $*
Kansas $* South Carolina $*
Kentucky $* South Dakota $*
Louisiana $* Tennessee $*
Maine $* Texas $*
Maryland $* Utah $*
Massachusetts $* Vermont $*
Michigan $* Virginia $*
Minnesota $* Washington $*
Mississippi $* West Virginia $*
Missouri $* Wisconsin $*
Montana $* Wyoming $*
OFF-SHORE $* Alaska Origination
$* Hawaii Origination
$* PR/USVI Origination
CANADA $* Origination
BILLING INCREMENTS Domestic & Off-Shore - 6 second initial/6 second increments
Canada - 30 second initial/6 second increments
Account dollar commitment level and subsequent Interstate minute of use
discounts are based on aggregate minute based usage services excluding operator
services. All usage must be billed off of the same Frontier billing platform and
billed in the same invoice cycle.
30
Exhibit G
Page 1 of 1
INTERNATIONAL SERVICES SCHEDULE
(NATIONAL ORIGINATION SERVICE)
The rates and discount credits described in this Schedule and any attachments
hereto are in lieu of any standard volume discounts and any promotional rates or
discounts that may from time to time be offered by Frontier for the Services.
Unless otherwise stated, international calls are measured in 6 second increments
after a 30 second minimum.
1. For non-calling card switched and dedicated International Services,
Purchaser shall pay the international rates set out in the attached
pricing schedules.
2. For international Directory Assistance Services, if available,
Purchaser shall pay the applicable standard Frontier resale rates in
effect when calls are made.
31
Confidential Materials omitted and filed separately with the
Securities and Exchange Commission. Asterisks denote omissions.
Exhibit G (a)
Page 1 of 4
NATIONAL ORIGINATION SERVICE (NOS)
SWITCHED INTERNATIONAL (OUT-OF FRANCHISE)
93 Afghanistan $* 238 Cape Verde $*
355 Albania $* 897 Cayman Island $*
213 Algeria $* 000 Xxxxxxx Xxxxxx $*
684 1 Amer Somoa $* 235 Chad $*
376 Andorra $* 56 Chile $*
244 Angola $* 86 China Prc $*
891 Anguilla $* 672 Christmas Island $*
672 Antarctica - Xxxxx $* Cocos-Xxxxxxx Island $*
672 Antarctica - Xxxxx $* 57 Columbia $*
892 Antigua $* 242 Congo $*
00 Xxxxxxxxx $* 682 Xxxx Island $*
374 Armenia $* 000 Xxxxx Xxxx $*
297 Aruba $* 000 Xxxxxxx $*
247 Ascension Islands $* 53 Cuba $*
61 Australia $* 000 Xxxxxx $*
43 Austria $* 420 Czer-h $*
994 Azerbaijan $* 00 Xxxxxxx $*
893 Bahamas $* 246 Xxxxx Xxxxxx $*
973 Bahrain $* 253 Djibouti $*
880 Bangladesh $* 898 Dominica $*
894 Barbados $* 000 Xxxxxxxxx Xxxxxxxx $*
375 Belarus $* 000 Xxxxxxx $*
00 Xxxxxxx $* 20 Egypt $*
501 Belize $* 503 El Salvador $*
229 Benin $* 240 Equatorial Guinea $*
895 Bermuda $* 291 Eritrea $*
975 Bhutan $* 372 Estonia $*
591 Bolivia $* 251 Ethiopia $*
000 0 Xxxxxx & Xxxxxxxxxxx $* 298 Faeroe Islands $*
267 Botswana $* 500 Falkland Islands $*
00 Xxxxxx $* 679 Fiji Is $*
896 British Virg Island $* 358 Finland $*
673 Brunei $* 33 France $*
000 Xxxxxxxx $* 594 French Guiana $*
226 Burkino Faso $* 689 French Polynesia $*
95 Burma/Myonmar $* 241 Gabon $*
257 Burundi $* 000 Xxxxxx $*
855 Cambodia $* 995 Georgia $*
237 Cameroon $* 49 Germany $*
34 Canary Island $* 233 Ghana $*
BILLING INCREMENT: 30 SECOND INITIAL/6 SECOND INCREMENTS
32
Confidential Materials omitted and filed separately with the
Securities and Exchange Commission. Asterisks denote omissions.
Exhibit G (a)
Page 2 of 4
NATIONAL ORIGINATION SERVICE (NOS)
SWITCHED INTERNATIONAL (OUT-OF FRANCHISE)
350 Gibraltar $* 961 Lebanon $*
686 Xxxxxxx Island $* 266 Lesotho $*
00 Xxxxxx $* 231 Liberia $*
299 Greenland $* 218 1 Libya $*
900 Grenada $* 41 Liechtenstein $*
000 Xxxxxxxxxx $* 370 Lithuania $*
671 Guam $* 352 Luxembourg $*
53 Guantanamo Bay $* 853 Macao $*
502 Guatemala $* 389 Macedonia $*
224 Guinea $* 261 Madagascar $*
245 Guinea Bissau $* 265 MalamA $*
592 Guyana $* 00 Xxxxxxxx $*
509 Haiti $* 960 Maldives $*
504 Honduras $* 000 Xxxx Xxxxxxxx $*
852 Hong Kong, China $* 356 Malta $*
36 Hungary $* 692 Marshal Islands $*
354 Iceland $* 596 Martinique $*
91 Indid $* 222 Mauritania $*
62 Indonesia $* 230 Mauritius $*
000 Xxxxxxxx (XXX) $* 000 Xxxxxxx Xxxxxxx x*
000 Xxxxxxxx (XXX) $* 691 Micronesia $*
000 Xxxxxxxx (XXX) $* 373 Moldaya $*
000 Xxxxxxxx (XXX) $* 377 Manaco $*
98 Iran $* 976 Mongolia $*
964 Iraq $* 902 Montserrat $*
353 Ireland $* 212 Morocco $*
000 Xxxxxx $* 258 Mozambique $*
39 Italy $* 264 Namibia $*
0-00 Xxxxx Xxxxx (Xxxx' X'Xxxxxx) $* 674 Nauru $*
901 Jamaica $* 977 Nepal $*
00 Xxxxx $* 000 Xxxxxxxxxxx Antilles $*
962 Jordan $* 00 Xxxxxxxxxxx $*
7 Kazakhstan $* 903 Nevis $*
254 Kenya $* 687 New Caledonia $*
686 Kiribati $* 64 New Zealand $*
850 Korea (North) $* 000 Xxxxxxxxx $*
82 Korea (South) $* 000 Xxxxx Xxxxxxxx $*
000 Xxxxxx x* 000 Xxxx (xx $*
7 Kyr-qyzstan $* 683 Niue Island $*
000 Xxxx $* 672 Norfolk Island $*
000 Xxxxxx $* 00 Xxxxxx $*
BILLING INCREMENT: 30 SECOND INITIAL/6 SECOND INCREMENTS
33
Confidential Materials omitted and filed separately with the
Securities and Exchange Commission. Asterisks denote omissions.
Exhibit G(a)
Page 3 of 4
NATIONAL ORIGINATION SERVICE (NOS)
SWITCHED INTERNATIONAL (OUT-OF FRANCHISE)
968 Oman $* 268 Swaziland $*
92 Pakistan $* 46 Sweden $*
000 Xxxxx Xxxxxxxx $* 41 Switzerland $*
507 Panama $* 963 Syria $*
675 Papua New Guinea $* 886 Taiwan $*
000 Xxxxxxxx $* 7 Tajikistan $*
00 Xxxx $* 255 Tanzania $*
63 Philippines $* 66 Thailand $*
48 Poland $* 228 Togo $*
351 Portugal $* 676 Tonga $*
000 Xxxxx $* 907 Trinidad/Tobago $*
262 Reunion Island $* 216 Tunisia $*
40 Romania $* 00 Xxxxxx $*
7 Russia $* 993 Turkmenistan $*
250 Rwanda $* 908 Turks/Caicos Islands $*
670 Saipan $* 688 Tuvalu $*
378 San Marino $* 236 Uganda $*
239 Sao Tome $* 000 Xxxxxxx x*
000 Xxxxx Xxxxxx $* 000 Xxxxxx Xxxx Xxxxxxxx $*
221 Senegal $* 44 United Kingdom $*
248 Seychelles Island $* 598 Uruguay $*
232 Sierra Leone $* 999 Uzbekistan $*
65 Singapore $* 678 Vanuatu/New Hebddi $*
000 Xxxxxx $* 379 Vatican City $*
000 Xxxxxxxx $* 58 Venezuela $*
677 Solomon Island(s) $* 84 Vietnam $*
252 Somalia $* 681 Wallis/Futuna $*
00 Xxxxx Xxxxxx $* 685 Western Samoa $*
34 Spain $* 000 Xxxxx Xxxx x*
00 Xxx Xxxxx $* 381 Yugoslavia/Serbia $*
000 Xx. Xxxxxx $* 243 Zaire $*
000 Xx. Xxxxx $* 260 Zambia $*
905 St. Lucia $* 259 Zanzibar $*
000 Xx. Xxxxxx $* 263 Zimbabwe $*
906 St. Xxxxxxx $*
249 Sudan $*
597 Suriname $*
BILLING INCREMENT: 30 SECOND INITIAL/6 SECOND INCREMENTS
34
Confidential Materials omitted and filed separately with the
Securities and Exchange Commission. Asterisks denote omissions.
Exhibit G(a)
Page 4 of 4
NATIONAL ORIGINATION SERVICE (NOS)
SWITCHED INTERNATIONAL (OUT-OF FRANCHISE)
am
000 XXXXXX 1 * *
000 XXXXXX 2 * *
000 XXXXXX 3 * *
000 XXXXXX 4 * *
000 XXXXXX 5 * *
000 XXXXXX 6 * *
000 XXXXXX 7 * *
MEXICO 8 * *
ALL CANADA $*
BILLING INCREMENT: 30 SECOND INITIAL/6 SECOND INCREMENTS
35
Confidential Materials omitted and filed separately with the
Securities and Exchange Commission. Asterisks denote omissions.
Exhibit H
Page 1 of 4
NETWORK INTERCONNECTION SCHEDULE
FRONTIER POINTS OF PRESENCE
AL BRM 205-251 Atlanta $* $*
AL XXX 000-000 Xxxxxxx $* $*
000 XX XXX 000-000 Xxxxxxx $* $*
528 AR LRK 501-320 Dallas $* $*
530 AR PBF 501-534 Dallas $* $*
666 AZ PHX 602-279 Los Angeles $* $*
668 AZ TCN 602-792 Los Angeles $* $*
722 CA SWITCH SITE 415-227 San Francisco $* $*
722 CA OAK 510-839 San Francisco $* $*
722 CA sis 408-971 San Francisco $* $*
726 CA SRT 916-442 San Francisco $* $*
728 CA FRS 209-237 San Francisco $* $*
30 CA SWITCH SITE 213-629 Los Angeles $* $*
730 CA ONT 909462 Los Angeles $* $*
730 CA com 310-604 Los Angeles $* $*
730 CA ELS 310-414 Los Angeles $* $*
730 CA GGV 714-740 Los Angeles $* $*
730 CA SAN 714-540 Los Angeles $* $*
730 CA SHO 818-788 Los Angeles $* $*
730 CA WLA 310-270 Los Angeles $* $*
730 CA ANW 714-491 Los Angeles $* $*
732 CA SDO 619-560 Los Angeles $* $*
734 CA XXX 000-000 Los Angeles $* $*
736 CA SLS 408-422 San Francisco $* $*
738 CA SCK 209-461 San Francisco $* $*
740 CA SLO 805-438 Los Angeles $* $*
97j- CA PLM 619-320 Los Angeles $* $*
656 CO SWITCH SITE 303-860 Denver $* $*
920 CT SMF 203-358 New York $* $*
236 DC SWITCH SITE 202-429 D.C. $* $*
448 FL PEN 904-310 Atlanta $* $*
452 FL JKS 904-355 Tampa $* $*
454 FL GAV 904-377 Tampa $* $*
456 FL DAT 904-258 Tampa $* $*
458 FL OLD 407-849 Tampa $* $*
460 FL MIM 305-530 Tampa $* $*
460 FL WPB 407-355 Tampa $* $*
460 FL FTL 305-316 Tampa $* $*
939 FL FTM 813-275 Tampa $* $*
952 FL SWITCH SITE 813-273 1 Tampa $* $*
*NOS Dedicated Rates Include applicable back-haul and Network Interconnection
Charges.
36
Confidential Materials omitted and filed separately with the
Securities and Exchange Commission. Asterisks denote omissions.
Exhibit H
Page 2 of 4
NETWORK INTERCONNECTION SCHEDULE
FRONTIER POINTS OF PRESENCE
438 GA SWITCH SITE 404-525 Atlanta $* $*
440 GA SAV 912-234 Atlanta $* $*
444 GA ABN 912-439 Atlanta $* $*
632 IA DSM 515-235 Kansas City $* $*
634 IA DVP 319-322 Kansas City $* $*
635 IA CDR 319-294 Kansas City $* $*
652 ID BOI 208-336 Seattle $* $*
358 IL SWITCH SITE 312-782 Chicago $* $*
360 IL RKF 815-962 Chicago $* $*
366 IL BLM 309-828 Chicago $* $*
368 IL PEO 309-676 Chicago $* $*
370 IL CM? 217-351 Chicago $* $*
332 IN SBD 219-234 Chicago $* $*
334 IN FTW 219-482 Chicago $* $*
336 IN INA 317-637 Chicago $* $*
338 IN BLM 812-332 Chicago $* $*
532 KS WIC 316-261 Kansas City $* $*
534 KS TPK 913-224 Kansas City $* $*
462 KY XXX 502-561 Cleveland $* $*
464 KY BWG 502-529 Atlanta $* $*
466 KY LEX 606-252 Cleveland $* $*
486 LA SPL 318-425 Dallas $* $*
000 XX XXX 000-000 Xxxxxx $* $*
490 LA NOS 504-528 Dallas $* $*
126 MA SPG 413-737 Boston $* $*
128 MA SWITCH SITE 617-423 Boston $* $*
238 MD DAL 410-752 D.C. $* $*
240 MD FDR 301-662 D.C. $* $*
242 MD XXX 816-389 D.C. $* $*
120 ME PUM 2 Boston $* $*
340 ml SWITCH SITE 810-799 Detroit $* $*
340 MI XXX 313-761 Detroit $* $*
340 ml DfR '313-259 Detroit $* $*
340 ml FLT 810-232 Detroit $* $*
340 xx XXX 810-332 Detroit $* $*
340 ml RYO 810-362 Detroit $* $*
344 ml BCY 517-667 Detroit $* $*
344 ml SAG 517-771 Detroit $* $*
344 MI MLD 517-839 Detroit $* $*
000 xx XXX 000-000 Xxxxxxx $* $*
346 ml JKS 517-787 Detroit $* $*
348 MI BTC 616-962 Detroit $* $*
000 xx XXX 000-000 Xxxxxxx $* $*
349 MI GRS 616-235 Detroit $* $*
'NOS Dedicated Rates Include applicable back-haul and Network Interconnection
Charges.
37
Confidential Materials omitted and filed separately with the
Securities and Exchange Commission. Asterisks denote omissions.
Exhibit H
Page 3 of 4
NETWORK INTERCONNECTION SCHEDULE
FRONTIER POINTS OF PRESENCE
IN
620 MN RCM 507-289 Milwaukee $* $*
624 MN DLT 218-722 Milwaukee $* $*
000 XXX 000-000 Xxxxxxxxx $* $*
628 MN MIN 612-330 Milwaukee $* $*
000 XX XXX 000-000 Xxxxxx Xxxx $* $*
@24 MO Switch Site 816-221 Kansas City $* $*
482 Ms JAC 601-259 Atlanta $* $*
648 MT HEL 406-442 Billings - $* $*
648 MT MSL 406-542 Billings $* $*
650 MT Switch Site 406-252 Billings $* $*
422 NC CHR 704-333 Atlanta $* $*
424 NC GRB 919-974 D.C. $* $*
426 NC RLG 919-876 D.C. $* $*
949 NC FAV 910-485 D.C. $* $*
951 NC RMT 910-442 D.C. $* $*
636 ND FGO 701-232 Milwaukee $* $*
638 ND BIS 701-221 Billings $* $*
000 XX XXX 000-000 Xxxxxx Xxxx $* $*
000 XX XXX 000-000 Xxxxxx Xxxx $* $*
122 NH MAN 603-641 Boston $* $*
222 NJ CMD 609-338 Philadelphia $* $*
000 XX XXX 000-000 Xxx Xxxx $* $*
720 NV XXX 000-000 Xxx Xxxxxxxxx $* $*
721 NV LAS 702-223 Los Angeles $* $*
132 NY Switch Site 212-766 New York $* $*
000 XX XXX 000-000 Xxx Xxxx $* $*
134 NY ALB 518-436 Rochester $* $*
136 NY SYC 315-475 Rochester $* $*
138 NY BNG 607-722 Rochester $* $*
140 NY BUF 716-881 Rochester $* $*
974 NY Switch Site 716-777 Rochester $* $*
320 OH Switch Site 216-696 Cleveland $* $*
322 OH YGT 216-747 Cleveland $* $*
324 OH CMB 614-469 Cleveland $* $*
325 OH AKR 216-535 Cleveland $* $*
326 OH TOL 419-242 Cleveland $* $*
328 OH DYN 513-461 Cleveland $* $*
922 OH CIN 513-421 Cleveland $* $*
923 OH has 419-526 Cleveland $* $*
536 OK OKC 405-239 Dallas $* $*
538 OK TUL 918-587 Dallas $* $*
670 OR EUG 503-484 Seattle $* $*
672 OR PLO 503-228 Seattle $* $*
672 OR WLV 503-682 Seattle $* $*
*NOS Dedicated Rates Include applicable back-haul and Network Interconnection
Charges.
38
Confidential Materials omitted and filed separately with the
Securities and Exchange Commission. Asterisks denote omissions.
Exhibit H
Page 4 of 4
NETWORK INTERCONNECTION SCHEDULE
FRONTIER POINTS OF PRESENCE
226 PA HAR 717-221 Philadelphia $* $*
228 PA Switch Site 215-496 Philadelphia $* $*
230 PA ALT 814-941 Philadelphia $* $*
232 PA XXX 000-000 Xxxxxxxxxxxx $* $*
234 PA PGH 412-391 Cleveland $* $*
924 PA ERI 814-454 Cleveland $* $*
130 RI PVD 401-831 Boston $* $*
430 SC GNV 803-233 Atlanta $* $*
432 SC FLR 803-665 Atlanta $* $*
434 SC CLM 803-733 Atlanta $* $*
640 SD SXF 605-331 Milwaukee $* $*
468 TN MEM 901-522 Atlanta $* $*
470 TN NSH 901-320 Atlanta $* $*
474 TNT KNX 615-594 Atlanta $* $*
552 TX Switch Site 214-754 Dallas $* $*
552 TX FWR 817-332 Dallas $* $*
558 TX AST 512-389 Dallas $* $*
560 TX HOU 713-224 Dallas $* $*
566 TX XXX 000-000 Xxxxxx $* $*
660 UT SLC 801-521 Denver $* $*
244 VA ROK 703-342 D.C. $* $*
246 VA FRK 703-371 D.C. $* $*
248 VA RHM 804-233 D.C. $* $*
252 VA NFK 804-622 D. . $* $*
124 VT BRL 802-880 Boston $* $*
674 WA Switch Site 206-443 Seattle $* $*
674 WA BOT 206-402 Seattle $* $*
000 XX XXX 000-000 Xxxxxxx $* $*
676 WA YAK 509-453 Seattle $* $*
676 WA SPO 509-747 Seattle $* $*
350 WI APL 414-730 Milwaukee $* $*
350 WI GBY 414-494 Milwaukee $* $*
352 WI EAU 715-834 Milwaukee $* $*
354 WI MAD 608-257 Milwaukee $* $*
354 WI LCS 608-782 Milwaukee $* $*
356 WI Switch Site 414-272 Milwaukee $* $*
254 WV XXX 000-000 Xxxxxxxxx $* $*
256 WV MGT 304-292 Cleveland $* $*
654 WY CSP 307-234 Billings $* $*
*NOS Dedicated Rates include applicable back-haul and Network Interconnection
Charges.
39
Exhibit I
Page 1 of 2
SERVICE METRICS
The following metrics will be used by Frontier to monitor the performance of its
network as it impacts the quality of service provided to Purchaser.
Information relating to network performance or monitoring processes will be
communicated between the Parties on a regular (in most instances monthly) basis,
and any concerns over performance may be raised at the time, if not addressed
earlier where appropriate.
Network performance is a function of carrier network engineering, and Frontier
will be dependent in significant part upon Purchaser's forecasts and projections
as it engineers its network for optimum performance. It is expected that
Purchaser has identified an excepted level of usage for the Service over the
term of the Agreement. It is also expected that Purchaser will provide usage
forecasts that, in Purchaser's reasonable judgment, have the highest probability
of occurring. Frontier will use such forecast in the engineering of its network,
allowing for the possibility of growth in excess of the forecast(s).
1. Network Performance Metrics:
1) Frontier will engineer its network to meet a Grade of Service of P.0
1. P.0 1 Grade of service is defined as engineering of the network so
that no more than I out of 100 calls experiences a blocking condition.
2) Network Availability: 99.99% per year.
3) Dial tone delay shall fall within the Bellcore land-line switching
specifications established in the LATA Switching System Generic
Requirements.
Trouble Reporting /Problem Escalation:
I The Parties shall supply each other with appropriate network contacts,
including names, phone numbers, beeper or cell-phone numbers, etc., as well
as a problem escalation contact list and trouble reporting protocols and
procedures. Each Party shall ensure the availability of a network contact
on a 24-hour, 7-day per week basis.
2. If any Service provided hereunder is not available for a cumulative of four
hours over any month, or for a cumulative of eight hours over three months
(Collectively, "Extended Outage"), the Parties shall, upon discovery of the
Extended Outage, immediately escalate the problem to their respective
Network/Operations Vice Presidents and promptly supply Purchaser with a
root cause analysis of the problem and well as a plan for corrective
action. If Frontier is unable to rectify the situation in a reasonable
timeframe or to Purchaser's satisfaction,
40
Purchaser shall have the right to terminate the Agreement in its entirety.
Purchaser must provide Frontier with notification of Termination within
(30) days of Extended Outage. After forty-five (45) days, Frontier will,
via written notification, adjust pricing to reflect market pricing. The
analysis and plan are to be sent to:
Name
Title
Boston Communications Group
000 Xxxxxx Xxxx, Xxxxx 000
Xxxxxx, XX
3. For the month in which an Extended Outage occurs, Frontier will waive any
applicable Minimum Charge obligation.
41
Exhibit I
Page 2 of 2
4) Frontier YAII notify Purchaser a minimum of 48 hours prior to any scheduled
downtime. (i.e. loading software upgrades, hardware maintenance, etc.)
5) Frontier is not liable for its failure to meet any of the Service Met6cs in
the following instances:
A. Failure attributable to Purchaser or its systems.
B. Failures attributable to third parties.
C. Failures attributable to Purchaser forecasts that are exceeded by more
than 15%.
D. Failures attributable to Force Majeure events.
42
