SERVICES AGREEMENT
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Exhibit 10.5
This SERVICES AGREEMENT (“Agreement”) is made between Fidelity Brokerage Services LLC (“FBS”) and Envestnet Asset Management, Inc. (“Envestnet”) as of the latest date noted by the parties’ signatures below (“Effective Date”). FBS and Envestnet hereby agree as follows:
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[***] | Certain information has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions. |
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signature page follows
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IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be duly executed as of the Effective Date
Envestnet Asset Management, Inc. | ||||||||
By: | /s/ Xxxxxx X. Xxxxx | Date: | 12/28/05 | |||||
Name: | Xxxxxx X. Xxxxx | |||||||
Title: | Corporate Secretary | |||||||
Fidelity Brokerage Services LLC | ||||||||
By: | /s/ Xxxxxxxx Xxxxx | Date: | 12/28/05 | |||||
Name: | Xxxxxxxx Xxxxx | |||||||
Title: | Senior Vice President |
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EXHIBIT A
MANAGER RESOURCE WRAP PROGRAM & MULTI-MANAGER ACCOUNTS PROGRAM
This Exhibit A is an attachment to the Agreement by and between Envestnet and FBS and describes certain investment advisory services (described below) offered by Envestnet to Advisors. Capitalized terms not otherwise defined in this Exhibit have the meaning ascribed to them in the Agreement.
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EXHIBIT B
FBS REPACKAGING OF MANAGER RESOURCE WRAP PROGRAM
This Exhibit B is an attachment to the Agreement by and between Envestnet and FBS and describes certain investment advisory services (described below) offered by Envestnet through FBS’s affiliated Advisors. Capitalized terms not otherwise defined in this Exhibit have the meaning ascribed to them in the Agreement.
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EXHIBIT C
WRAP FEE PROGRAM - MUTUAL FUND WRAP and ETF WRAP PORTFOLIOS
This Exhibit C is an attachment to the Agreement by and between Envestnet and FBS and describes certain investment advisory services (described below) offered by Envestnet to Advisors. Capitalized terms not otherwise defined in this Exhibit have the meaning ascribed to them in the Agreement.
A. | Mutual Fund Solution |
1. Fund Screening and Asset Allocation. Clients of Advisors, through the Envestnet Platform, shall have access to certain mutual funds and exchange-traded funds (“ETFs”) for Client investment. For Wrap Fee Program providers other than Strategic Advisers Inc. (“SAI”), Envestnet has developed a method for screening and selecting mutual funds and/or ETFs by performance and risk characteristics, asset class, minimum fund size, inception date, manager tenure, load fees and security holdings (“Screening Method”). The information obtained by the relevant Advisor in consultation with each Client will be used by the Customized Envestnet Platform to determine a risk profile for such Client and for assigning such Client to a target asset mix (“TAM”). Envestnet shall be responsible for the selection of the third parties that provide Wrap Fee Programs to Clients and for the algorithm that is used by the Customized Envestnet Platform to assign a particular Client to a particular TAM. For any Wrap Fee Program for which SAI performs subadvisory activities to Envestnet, such activities and related matters shall be set forth in a separate agreement between Envestnet and SAI. Envestnet acknowledges that FBS will not undertake to screen or render any opinion on the screening or suitability of any investment for a Program or the Services.
2. Program Options. In addition to appointing Envestnet to manage a Client’s assets in the Wrap Fee Program on a discretionary basis, a Client may select one or more Investment Models (see section B below) that will be implemented by Envestnet through the Wrap Fee Program structure.
3. Disclaimer. Notwithstanding the foregoing or anything herein to the contrary, and to the maximum extent permitted by law: (a) FBS acknowledges that Envestnet does not independently verify the accuracy of Clients’ responses to the risk profiling questionnaires or other information gathering conducted by the relevant Advisor or any information provided by the mutual funds included in the Program; and (b) Envestnet will have no responsibility or liability whatsoever with respect to the investment performance of any mutual fund or ETF made available hereunder or any portfolio manager involved herein. Notwithstanding the foregoing, Envestnet is responsible for the construction of each portfolio TAM of which each investment is a component (provided that Envestnet shall not be responsible for any decisions by an Advisor or FBS overriding the investment instruments selected by SAI or another third party provider), and Envestnet is responsible for determining the suitability of the TAM selected for a Client. Neither Envestnet nor any of its officers, directors, employees, agents, affiliates or others associated with the Wrap Fee Program described herein shall be liable for any loss incurred with respect to the account, except where such loss directly results from Envestnet’s negligence or willful misconduct. FBS acknowledges and understands that there is no guarantee of performance or investment results hereunder or with any Envestnet services or products, and that the past performance of any Envestnet services or products is not an indication of any future results.
4. Fees & Billing. The fees and billing procedures for the services described in this Exhibit are described in Exhibit K.
B. | Third Party Models. |
1. Investment Models. Subject to FBS’s written authorization, Envestnet may make available to Clients through the Advisors certain investment models (“Investment Models”) created by one or more independent investment advisers (each, a “Model Provider”). Each Model Provider has created for Envestnet one or more Investment Models that may include the use of mutual funds, exchange traded funds, individual securities or a combination of these instruments. The Investment Models are designed to track Clients’ risk tolerance.
2. Disclaimer. Notwithstanding the foregoing or anything herein to the contrary, and to the maximum extent permitted by law, FBS agrees and acknowledges that although Envestnet is the fiduciary for the Investment Models and therefore responsible for the decision to use the Investment Model selected for each Client, Envestnet has selected the various Model Providers to design and update the Investment Models. Envestnet does not have the authority to make changes to a Model Provider’s Investment Models, and Envestnet will have no responsibility or liability whatsoever with respect to the performance or non-performance of the Investment Models. Neither Envestnet nor any of its officers, directors, employees, agents, affiliates, or others associated with the Investment Models described herein shall be liable for any loss incurred with respect to the account, except where such loss directly results from Envestnet’s gross negligence or willful misconduct. FBS
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and each Advisor acknowledge and understand that there is no guarantee of performance or investment results hereunder or with any Envestnet services or products, and that the past performance of any Envestnet services or products is not an indication of any future results.
3. Responsibilities of Advisor. FBS acknowledges that Envestnet shall require each Advisor to assume the following responsibilities in connection with offering the services described in this Exhibit, and Envestnet understands and agrees that FBS shall have no responsibility for monitoring or ensuring any Advisor’s compliance with such responsibilities:
(a) Delivery and Offer of Form ADV, Part II. Each Advisor shall deliver (or delegate to the appropriate investment advisor representative the responsibility to deliver) to each Client at or before the time Client invests funds in the Investment Models, a copy of Envestnet’s Form ADV, Part II (or Schedule H, as appropriate) and a copy of the relevant Model Provider’s Form ADV, Part II. Annually thereafter, the relevant Advisor shall offer to deliver, and deliver upon request, a copy of Envestnet’s Form ADV, Part II (or Schedule H, as appropriate) and the Model Provider’s Form ADV, Part II.
(b) Protection of Investment Models. Each Advisor acknowledges and agrees that the Investment Models are to be protected as Confidential Information. No Advisor will publish, transmit, disclose, copy, redistribute or otherwise make the Investment Models or information pertaining to the Investment Models or any portion thereof, available to any person or entity other than such Advisor and such Advisor’s affiliates and employees, unless such Advisor obtains Envestnet’s prior written consent.
(c) Communications with the Model Providers. Any requests for information or other communications with the Model Providers must be directed to Envestnet. Each Advisor agrees not to initiate communications with any Model Provider related to the Investment Models.
(d) Advertising. Each Advisor agrees to comply with Envestnet’s written instructions and the relevant Model Provider’s written instructions with respect to advertising and promotion of the Investment Models. No Advisor will refer to or describe Envestnet, such Model Provider or the Investment Models in any advertisements, brochures, literature or other written materials without obtaining the prior written approval of Envestnet and the relevant Model Provider. No Advisor shall create advertising materials, or sell, license, publish or advertise any information related to Envestnet, a Model Provider or the Investment Models without the written consent of Envestnet and such Model Provider. Notwithstanding the foregoing restrictions, Envestnet may make available to Advisors certain marketing materials, which will have been pre-approved by Envestnet and the relevant Model Provider.
4. Compensation of the Model Providers. Envestnet may compensate the Model Providers by allocating a portion of such Model Provider’s Investment Models Fee to the Model Provider in exchange for the Model Provider’s services.
5. Termination of Relationship. If a Model Provider terminates its agreement with Envestnet regarding the Investment Models, either by its own choice or upon Envestnet’s request, Envestnet shall have the option of terminating Clients’ participation in the Investment Models, selecting a new Model Provider for the Client’s account or acting as the investment adviser of the Client’s account, without the participation of any Model Provider.
6. Fees & Billing. The fees and billing procedures for the services described in this Exhibit are described in Exhibit K.
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EXHIBIT D
NON-PROGRAM ASSETS
This Exhibit D is an attachment to the Agreement by and between Envestnet and FBS. The parties to the Agreement acknowledge that Clients may have assets held outside of the Manager Resource Wrap Program, Manager Resource Network Program, the Multi-Manager Accounts Program, Wrap Fee Program, Mutual Fund Choice, Alternative Investments and EnvestK (“Non-Program Assets”) which are held at a custodian for which Envestnet has developed an electronic data retrieval interface (“Reporting Custodian”) and for which an Advisor may desire to receive quarterly performance reports (“Reporting Only Services”). FBS understands and agrees that the only securities eligible to receive Reporting Only Services are mutual funds and marketable securities for which Envestnet does not provide investment advisory services and that Envestnet does not verify the accuracy or completeness of the data regarding Non-Program Assets received from Reporting Custodians. Envestnet hereby agrees to make available Reporting Only Services to each Advisor with respect to such Non-Program Assets, upon the request of such Advisor. Reports on Non-Program Assets will be in the form then generally in use by Envestnet. Fees for Reporting Only Services are set forth below. The Services described in this Exhibit D shall not be deemed to be investment advisory services.
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EXHIBIT E
[intentionally omitted]
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EXHIBIT F
HOSTING, OPERATIONAL, MAINTENANCE AND REPAIR STANDARDS
A. General.
1. Envestnet shall host and operate the Customized Envestnet Platform on Envestnet’s computer hardware physically situated at a co-location facility operated and maintained by Navisite, Inc. and currently located at 000 Xxxxx Xxxx., Xxxxxxxx, Xxxxxxxx. Envestnet shall set up and maintain a sufficient number of computer servers as is required for the Customized Envestnet Platform to meet the performance specifications and service levels set forth in this Exhibit.
2. Envestnet shall not subcontract, outsource or delegate to any third party any aspect of Envestnet’s hosting, operation and maintenance of the Customized Envestnet Platform (including, without limitation, customer support for users of the Customized Envestnet Platform). Notwithstanding the foregoing, Envestnet may maintain its current co-location arrangement with Navisite, Inc. for co-location services in Navisite’s Chicago area data center, and Envestnet may not change co-location providers or the location of its production environment, without, in each case, the prior written notice of FBS.
B. Operational Standards and Service Levels.
1. Definitions.
(a) “Business Day” shall mean a day on which the New York Stock Exchange is scheduled to be open for trading.
(b) “Non-Prime Hours” shall mean collectively (i) during a Business Day, the time periods from 12:00 am Eastern Time to 7:59 am Eastern Time and from 8:01 pm Eastern Time to 11:59 pm Eastern Time, and (ii) during any day that is not a Business Day, the time period from 12:00 am Eastern Time to 11:59 pm Eastern Time. Non-Prime Hours shall not include any downtime for scheduled maintenance during the maintenance windows described in Section I below (Systems and Application Maintenance Overview).
(c) “Prime Hours” shall mean the time period from 8:00 am Eastern Time to 8:00 pm Eastern Time during a Business Day.
2. System Availability.
The target availability for the Customized Envestnet Platform is (i) 98.5% during Prime Hours and (ii) 98.5% during Non-Prime Hours.
Availability will be monitored by Keynote Systems, Inc., an independent third-party performance measurement service, or by another comparable service mutually agreed upon by Envestnet and FBS. In addition, Fidelity shall have the right to perform the monitoring of the availability of the Customized Envestnet Platform in lieu of Keynote Systems or such other comparable service performing such activity, subject to Envestnet’s approval of the methodology of such monitoring. Availability shall be calculated on a monthly basis (calendar month) for determining whether the availability targets have been met.
Envestnet will monitor the single log-on transaction request from the demarcation point at Envestnet to the log-on authorization that is passed back to FBS. The demarcation point for calculating site availability is from the Envestnet internal network interface at the production facility and includes all production devices configured on the network. Site availability is not calculated beyond this point.
3. Response Time.
The target average response time for the Customized Envestnet Platform, and the methodology for measuring such response time, shall be mutually agreed upon by Envestnet and FBS following test and acceptance of the transaction functionality by FBS.
Average response time shall be calculated on a monthly basis (calendar month) by Envestnet for determining whether the response time targets have been met. In addition, Fidelity shall have the right to perform the monitoring of the response time of the Customized Envestnet Platform in lieu of Envestnet of a third party performing such activity, subject to Envestnet’s approval of the methodology of such monitoring.
4. Failure to Meet Targets. For the purposes of this Agreement, an “SLA Failure” shall have occurred if any of the following occur with regard to the Customized Envestnet Platform for any given calendar month:
(a) the availability of the Customized Envestnet Platform during Prime Hours is less than the target availability; or
(a) the average of (i) the availability of the Customized Envestnet Platform during Prime Hours and (ii) the availability of the Customized Envestnet Platform during Non-Prime Hours is less than 98.5%; or
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(c) the average response time is greater than the target average response time that has been mutually agreed upon by Envestnet and FBS.
[*** ] by Envestnet to FBS pursuant to this Agreement (per the revenue distribution described on Exhibit K attached hereto) for such calendar quarter.
Where an SLA Failure that occurred was the result of Envestnet failing to meet either or both of the targets relating to the availability of the Customized Envestnet Platform, [*** ] (the “Calendar Quarter Availability”). For the purposes of the calculation described in the previous sentence, the availability of the Customized Envestnet Platform for a particular month shall be the lower of (a) the availability of the Customized Envestnet Platform during Prime Hours for that month, and (b) the average of (i) the availability of the Customized Envestnet Platform during Prime Hours for that month, and (ii) the availability of the Customized Envestnet Platform during Non-Prime Hours for that month. For example, if the availability of the Customized Envestnet Platform during Prime Hours for each of January, February and March is 97.5%, 92% and 94% respectively, and the availability of the Customized Envestnet Platform during Non-Prime Hours for each of January, February and March is 99%, 88% and 96% respectively, [*** ] the system availability for each of January, February and March shall be 97.5% (the availability during Prime Hours for January), 90.0% (the average of the availability during Prime Hours and Non-Prime Hours during February) and 94.0% (the availability during Prime Hours for March).
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Calendar Quarterly Availability |
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System Availability |
[ | *****] | |
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98.5% and higher |
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Below 98.5% and greater than or equal to 98.0% |
[ | *****] | |
Below 98.0% and greater than or equal to 96.5% |
[ | *****] | |
Below 96.5% and greater than or equal to 95.0% |
[ | *****] | |
Below 95.0% and greater than or equal to 93.5% |
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Below 93.5% | [ | *****] |
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For the purpose of determining System Availability, unavailability shall include time that the Customized Envestnet Platform is unavailable to FBS or Advisors due to errors that make the site inoperable. [***
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System unavailability is calculated from the time the system becomes functionally inoperable until such time that functionality has been restored.
Prior to the Launch Date,[***
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Within fifteen (15) days after the end of each calendar quarter (or if Fidelity is performing the monitoring of the availability and response time for the Customized Envestnet Platform, within fifteen (15) days of Envestnet’s receipt of the applicable report(s) from FBS showing the availability and response time measurements for each of the three calendar months of the previous calendar quarter), Envestnet shall deliver to FBS a report showing the system availability (calculated as described above) and system response time (calculated in accordance with the procedures to be developed by the parties as described above) for each of the three months within the previous calendar quarter [*** ]
[***] | Certain information has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions. |
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[*** ]
C. Maintenance and Repair Standards. The following shall be provided by Envestnet at no additional charge to FBS or any Advisor:
1. Envestnet shall maintain the Customized Envestnet Platform such that any enhancements of the features or functionality of the Base Envestnet Platform, or new features or functionality added to the Base Envestnet Platform, are promptly incorporated into the Customized Envestnet Platform. FBS may elect to not have such enhancements or new features or functionality incorporated into Phase 1 and Phase 2 of the Customized Envestnet Platform.
2. Envestnet shall not make any change to the Customized Envestnet Platform that would require, or is reasonably likely to require, any change to FBS’s Advisor CHANNEL web site or Fidelity Advisor Channel Workstation or any other software or system used by FBS without, in each case, obtaining the prior written consent of FBS and coordinating the implementation of such change to the Customized Envestnet Platform with FBS.
3. Envestnet shall maintain the Customized Envestnet Platform to conform to all applicable legislative and regulatory requirements.
4. Envestnet shall ensure that the Customized Envestnet Platform supports the following browsers on the following platforms:
(a) the then-current version of Microsoft Internet Explorer and each of the two (2) preceding versions; and
(b) the then-current version of any other generally available browser that is compliant with W3C standards applicable to web browsers, and each of the two (2) preceding versions (provided that such version is also compliant with such W3C standards).
5. During the hours of 7:00 A.M. Central time to 7:00 P.M. Central time each Business Day, Envestnet shall make available to FBS service representatives, located at Envestnet’s Chicago offices, to handle FBS’s requests for support and service, such as:
(a) receiving reports of problems with the Customized Envestnet Platform; and
(b) coordinating FBS’s access to Envestnet’s application and website support specialists for assistance in problem determination and error correction activities.
6. Envestnet shall provide FBS with the contact information for designated personnel of Envestnet who will handle FBS’s report of problems with the Customized Envestnet Platform during hours outside of the time period specified in Section 4 above. Such contact information will include (i) where appropriate, pager numbers and/or cell phone numbers of the designated personnel, and (ii) an escalation process which FBS can use in the event the designated contact does not respond to FBS telephone calls and/or messages via pager.
7. Envestnet will respond to FBS’s report of problems with the Customized Envestnet Platform in accordance with the time periods set forth below.
Business |
Definition |
Initial |
Incident |
Envestnet’s Work Schedule | ||||
Severity 1 (Critical) | Business is severely impacted or there has been a critical work stoppage created by the problem. | 10 Minutes | Every hour | 7X24 until temporary repair or workaround is in place | ||||
Severity 2 (Major) | Business is impacted but not a mission critical function - the problem affects the overall functionality, but the key elements are functioning properly with possible workarounds. | 10 Minutes | Every 2 hours | 7X24 until temporary repair or workaround is in place | ||||
Severity 3 (Moderate) | Business is not significantly impacted. There is full functionality but a defect does exist which should eventually be corrected. | 30 Minutes | Once a day | Normal Business Hours |
(*) | Envestnet shall report back to FBS’s designated contact on the current status of the reported problem in accordance with the specified frequency. |
[***] | Certain information has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions. |
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8. Envestnet will provide FBS with an initial incident report (in writing or via email) within one business day of a reported Critical or Major incident. Envestnet will provide FBS with a completed incident report (in writing or via email) within one business day after resolution of a Critical and Major incident.
D. Hosting Overview.
Envestnet contracts with third-party providers for server space, power, light, air conditioning, and physical security.
In the greater Chicago area, Envestnet has selected Navisite (xxxx://xxx.xxxxxxxx.xxx) as its primary hosting partner. Navisite was selected based upon their ability to provide enterprise level services. Navisite provides facility and power to allow Envestnet to maintain a state-of-the-art production environment. The primary production environment used to deploy the Customized Envestnet Platform is located in the Chicago area Navisite facility.
Navisite provides 7x24 manned security operations at their facilities. They require card key access as well as biometric verification before admittance to the facility.
Note: Navisite provides only collocation facilities. All systems, networks, applications, communications, and network security are managed exclusively by Envestnet personnel. Navisite personnel do not have log-on access to any Envestnet computer, server or network device.
E. Data Communications Overview.
Data communications infrastructure used by the Customized Envestnet Platform has been designed by Envestnet with fault tolerance as its highest priority. Envestnet has, and will maintain, dedicated, redundant DS3 and T1 links into the Navisite production facility from two different communication vendors in a BGP configuration providing access to of the Customized Envestnet Platform in the event there is failure on one of the provider circuits.
F. Enterprise Monitoring Overview.
Envestnet uses a number of commercial products and services to monitor the operation of the Customized Envestnet Platform. The health and condition of servers and the applications running on those servers is monitored by Argent Guardian which sends email/pager alerts to Envestnet staff and also takes selective self-correcting action. Network services and server connectivity is monitored by WhatsUp Gold and PRTG which also sends email/pager alerts of abnormal conditions to Envestnet staff.
In addition, other software tools may also be employed by Envestnet to monitor and pro-actively alert staff to potential problems that could affect availability of services and site performance.
G. External/Independent Monitoring Overview.
Envestnet uses external monitoring services provided by Keynote Systems (xxxx://xxx.xxxxxxx.xxx) to monitor certain performance and availability characteristics of the Customized Envestnet Platform. Envestnet and Keynote Systems, Inc. validate and ensure site connectivity and a favorable end-user experience for users of the Customized Envestnet Platform. This Keynote service provides discrete site measurement and aggregated comparisons to other sites using the same service. Envestnet shall provide FBS with copies of all reports relating to the availability and response time of the Customized Envestnet Platform that Keynote Systems provides to Envestnet.
H. Data Backup and Recovery Overview.
The preservation of client information is built on two guiding principles: data protection with copies of information distributed in multiple locations, and high-availability through redundancy.
The production environment for of the Customized Envestnet Platform uses fault-tolerant computer systems and RAID 5 disk arrays to minimize interruptions due to hardware failures.
There is a configuration of additional computers in hot stand-by mode at the Navisite collocation facility kept in-sync with the production environment in case there is a malfunction in the primary server group that negatively affects availability or performance of the Customized Envestnet Platform.
There is an alternate, second group of hot stand-by servers kept in-sync with the production environment in a different location in downtown Chicago in the event that the Navisite collocation facility becomes completely unavailable.
These environments are tested routinely by Envestnet during extended hardware and systems maintenance windows by moving production off-hours between the discrete computer system environments.
Envestnet maintains its own DNS servers on multiple, different network segments allowing flexibility in directing the production environments between different logical or physical locations.
Data in the production environment is protected by multiple backups using multiple methods to ensure data integrity.
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As described above, data is duplicated to two other hot stand-by servers, one in the co-location facility and one in the Chicago facility, for a total of three server groupings.
Full, complete database backups and regular file backups are also performed daily by Envcstnet. The disk copies of these backups are kept online and copied to tape as well.
Additionally, electronic vaulting in near real-time is performed on an ongoing basis of all data and is sent electronically to an Iron MountainTM, an offsite facility, and each copy of the complete data is kept for various retention periods, the longest being seven years.
In summary, Envestnet provides multiple systems environments in multiple locations. Data backup is achieved by data synchronization in multiple systems environment, by disk-to-disk backup, by disk-to-tape backup, and finally by electronic vaulting to a 3rd party service provider.
I. Systems and Application Maintenance Overview.
Standard Maintenance: in order to facilitate changes, enhancements or improvements to the hardware, systems and application environment, Envestnet allocates the following scheduled times: (i) beginning at 9:00 pm Eastern time on the second and third Thursday of a month through 3:00 am Eastern Time on the immediately following Friday; and (ii) beginning at 11:00 pm Eastern time on Saturday through 5:00 am Eastern time on the immediately following Sunday. Note: these maintenance windows are not always used, but Envestnet Asset Management reserves these times for scheduled maintenance.
Envestnet will notify FBS at least twenty-four hours in advance of any scheduled maintenance activities within such maintenance windows. Envestnet will not notify users of the Customized Envestnet Platform of planned outages for scheduled maintenance. During any period in which of the Customized Envestnet Platform is not available due to maintenance activities, Envestnet shall take such steps as are necessary so that when an Advisor Channel user attempts to access the Customized Envestnet Platform, such user will see a screen indicating of the Customized Envestnet Platform is not available. The text and design of such message shall be subject to FBS’s review and approval. In addition, Envestnet will to the extent possible use the same or similar message in the event of the Customized Envestnet Platform are unavailable due to any other reason.
J. Escalation Process.
Envestnet’s Client Services Group (“CSG”) in Chicago maintains a staff of highly skilled individuals who are equipped with tools to answer questions regarding all aspects of the operation of the Customized Envestnet Platform.
In matters where additional resources are required to resolve client issues, Client Services Representatives use service tracking software tools to manage requests for action by other departments within Envestnet’s organization.
Client Services Representatives will escalate an issue to the manager of the appropriate departments and will utilize the Client Services Manager to resolve any issue in a timely manner. Envestnet’s standard policy is to provide same-day response to all client inquiries whenever possible.
Standard Escalation Process:
Level I: Client Service Representative
Level II: Client Services Manager
Level III: Senior Management of Envestnet
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EXHIBIT G
[intentionally omitted]
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EXHIBIT H
ENVESTNET’S DISASTER CONTINGENCY PLAN
Disaster Recovery and Business Resumption.
Disaster recovery is built on two guiding principles: data protection with copies of data distributed in multiple locations, and high-availability through redundancy.
The Platform Environment:
The production environment is in a hardened co-location facility in suburban Chicago. The facility provides redundant power, air conditioning, communications as well as security.
The production environment uses fault-tolerant computer systems and RAID 5 disk arrays to minimize interruptions due to hardware failures.
There is a configuration of additional computers in hot stand-by mode at the co-location facility kept in-sync with the production environment in case there is a malfunction in the primary server group that negatively affects availability or performance.
There is an alternate, second group of hot stand-by servers kept in-sync with the production environment in a different location in downtown Chicago in the event that the suburban co-location facility becomes completely unavailable.
These environments are tested routinely during extended hardware and systems maintenance windows by moving production off-hours between the discrete computer system environments.
Envestnet Asset Management maintains its own DNS servers on multiple, different network segments allowing flexibility in directing the production environments between different logical or physical locations.
Data Protection:
Data in the production environment is protected by multiple backups using multiple methods to ensure data integrity.
As described above, data is duplicated to two other hot stand-by servers, one in the co-location facility and one in the Chicago facility, for a total of three server groupings.
Full, complete database backups and regular file backups are also performed daily. The disk copies of these backups are kept online and copied to tape as well.
Additionally, electronic vaulting in near real-time is performed on an ongoing basis of all data and is sent electronically to an Iron Mountain™, an offsite facility, and each copy of the complete data is kept for various retention periods, the longest being seven years.
Summary:
Envestnet Asset Management provides multiple systems environments in multiple locations. Data backup is achieved by data synchronization in multiple systems environment, by disk-to-disk backup, by disk-to-tape backup, and finally by electronic vaulting to a 3 rd party service provider.
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EXHIBIT I
DESCRIPTION OF THE CUSTOMIZED ENVESTNET PLATFORM AND RELATED DEVELOPMENT
ACTIVITIES
1. Customized Xxxxxxxxx Xxxxxxxx Xxxxx 0. Beginning on or promptly after August 1, 2005, the parties shall commence work to develop (i) the functional and technical specifications (the “Specifications”) for Phase 1 of the Customized Envestnet Platform, and (ii) a project schedule (the “Schedule”) for the tasks associated with the Project (as defined below). The Specifications will include, at a minimum, (a) the functions available in the Base Envestnet Platform with such changes as are reasonably requested by FBS, (b) modifications to the Customized Xxxxxxxxx Xxxxxxxx Xxxxx 0 to conform the “look and feel” of such platform to be consistent with FBS’s “style guide” (a copy of which has been previously provided to Envestnet), (c) modifications to the Customized Xxxxxxxxx Xxxxxxxx Xxxxx 0 for seamless integration with FBS’s Advisor CHANNEL application, and (d) modifications to the Customized Xxxxxxxxx Xxxxxxxx Xxxxx 0 required to comply with Fidelity’s security protocol applicable to applications which communicate with Advisor CHANNEL. The Schedule will be designed so that a Launch Date of January 2006 can be reasonably attained, and will provide sufficient time for Envestnet to conduct systems testing for all components of the Customized Xxxxxxxxx Xxxxxxxx Xxxxx 0 and for FBS to conduct acceptance testing of the Customized Xxxxxxxxx Xxxxxxxx Xxxxx 0 following Envestnet’s successful systems testing. Once established, the Specifications and the Schedule can be modified or supplemented only via a mutually-agreed to change control process. Envestnet shall not incorporate the items described in clauses (b), (c) and (d) above into any Envestnet Technology (other than the Customized Envestnet Platform Phase 1) or any other product or service offered by Envestnet, or otherwise make such items available to any third party.
2. Definition of Project. As used herein, “Project” shall mean the activities associated with the development, testing and deployment of the Customized Envestnet Platform.
3. Project Managers. Each party will appoint an employee or agent of such party to serve as that party’s project manager for the Project. Each project manager shall have appropriate decision making authority for such party and shall serve as the primary contact for all material communications between the parties for the Project. The parties shall conduct status meetings on a regular and frequent basis to review the status of the Project and each project manager will participate in such status meetings. Each party may change its project manager upon written notice to the other party.
4. Project Staffing. Envestnet shall provide sufficient qualified personnel to perform its activities related to the Project in a competent and workmanlike manner in accordance with applicable industry standards and in timely fashion in accordance with the Schedule. Envestnet shall use diligent efforts to maintain the continuity of the personnel performing its activities related to the Project and to refrain from reassigning such personnel to other projects. If FBS, in its reasonable judgment, is dissatisfied with any of Envestnet’s personnel performing activities related to the Project, FBS may notify Envestnet of the details of its dissatisfaction, and the parties shall cooperate to remedy the problem as soon as reasonably possible.
5. FBS Requested Modifications. From time to time, FBS may submit to Envestnet a request for one or more modifications or enhancements to the Customized Envestnet Platform (“FBS Requested Modifications”). Promptly following such request, but in no event later than ten (10) business days, the parties shall meet (in person or via teleconference) to discuss the FBS Requested Modifications and to develop a project schedule, detailed specifications and other applicable materials related to the FBS Requested Modifications. At that time or promptly thereafter, Envestnet shall propose a staffing plan that specifies the number and job level of its personnel that Envestnet proposes would perform the activities associated with the development of the FBS Requested Modifications as well as an estimate of the number of hours each such personnel would spend working on such project, Following FBS’s written approval of the proposed project schedule, detailed specifications, and proposed staffing plan, Envestnet shall use its commercially reasonable efforts to develop the FBS Requested Modifications in accordance with the project schedule developed by the parties. Unless otherwise agreed to in writing, Envestnet will perform the development of the FBS Requested Modification on a “time and materials” basis based on the hourly fees set forth on the attachment to this Exhibit.
Each FBS Requested Modification shall be considered to be part of the Customized Envestnet Platform, and all specifications and other documents describing the design and operation of the FBS Requested Modification shall be considered to be part of the Specifications.
With regard to any FBS Requested Modification the development of which was paid for in whole or in part by FBS, the following shall apply: (1) if FBS pays more than 75% of the development costs for such FBS Requested Modification, Envestnet shall not implement the same or any similar modification or enhancement to the Base Envestnet Platform or any other product or service offered by Envestnet (other than the Customized Envestnet Platform) for a period of two (2) years from the date that Envestnet first makes such FBS Requested Modification generally available in the Customized Envestnet Platform, (2) if FBS pays more than 50% but less than or equal to 75% of the development costs for such FBS Requested
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Modification, Envestnet shall not implement the same or any similar modification or enhancement to the Base Envestnet Platform or an other product or services offered by Envestnet (other than the Customized Envestnet Platform) for a period of one (1) year from the date that Envestnet first makes such FBS Requested Modification generally available in the Customized Envestnet Platform, and (3) if FBS pays 50% or less of the development costs for such FBS Requested Modification, Envestnet shall not implement the same or any similar modification or enhancement to the Base Envestnet Platform or any other product or service offered by Envestnet (other than the Customized Envestnet Platform) for a period of six (6) months. If the purpose of any FBS Requested Modification is to (i) maintain compatibility with FBS’s Advisor Channel system, or (ii) implement any feature or function that is unique or proprietary to FBS’s Streetscape system, then notwithstanding the foregoing, Envestnet shall not implement the same or any similar modification or enhancement to the Base Envestnet Platform or any other product or service offered by Envestnet (other than the Customized Envestnet Platform).
With regard to any FBS Requested Modification that is based on, or otherwise results from, any ideas, concepts, methodologies or processes first provided to Envestnet by FBS, FBS shall have the right (during the Term of this Agreement and thereafter) to independently recreate such implementation of such idea, concept, methodology or process.
6. Demo User IDs. Envestnet shall make available to FBS demo user IDs to the Customized Envestnet Platform suitable for use by FBS in providing demonstrations of the Customized Envestnet Platform to actual and potential Advisors and/or Clients. Demo user IDs shall not contain any data from actual users of the Customized Envestnet Platform.
7. Deployment Process for New Advisors, Clients and Users. The parties shall develop a written procedure for deploying the Customized Envestnet Platform to new Advisors and Clients and for establishing or terminating user IDs for the Customized Envestnet Platform for a particular Advisor. The procedure shall specify (i) the tasks involved in such deployment, (ii) the party responsible for completing such tasks, and (iii) the associated timeframe for competing such task. Such procedure shall include, but not be limited to, such tasks as establishing and configuring user IDs for the new Advisor and/or Clients, performing such other tasks with regard to the Customized Envestnet Platform as may be required to enable the Advisor and/or Clients to use the Customized Envestnet Platform, and providing initial and on-going training regarding the use of the Customized Envestnet Platform to Advisors and Clients. In addition, when requested by FBS or the applicable Advisor, Envestnet shall establish a new user ID for personnel of the Advisor to use the Customized Envestnet Platform and such user ID shall be established within two (2) hours of Envestnet receiving such request, provided that if (x) such request is received on a day that is not a Business Day, or (y) if such request is received after 6:00 pm Eastern Time on a Business Day, such two hour time period shall not commence until 8:00 am Eastern Time the immediately following Business Day. During the Term, the parties shall adhere to such procedure when deploying the Customized Envestnet Platform to new Advisors and Clients. Envestnet shall perform such activities at no additional charge to FBS or the applicable Advisor and/or Clients.
8. FBS’ Request to Enhance Customized Xxxxxxxxx Xxxxxxxx - Xxxxx 0. As of the date of this Agreement, FBS has identified a set of enhancements to the Customized Envestnet Platform (hereinafter “Phase 2”). Unless otherwise mutually agreed by the parties in writing, the parties agree that the functional and technical specifications (the “Phase 2 Specifications”) for Phase 2 of the Customized Envestnet Platform shall be as follows:
a) | Redesign Model Management Tool |
(i) | Allow the Advisor to define a model by asset class percentages instead of investment product percentages. |
(ii) | Allow the Advisor to create customized asset classes and map them to a benchmark. |
(iii) | Allow the Advisor to populate each sleeve of the asset class with investment products of their own choosing. In other words, the Advisor will dictate whether a certain investment product is Large Cap Growth, Small Cap, etc. |
(iv) | Allow the Advisor to map these products to an index return, which can then be used as the benchmark for performance reporting – benchmark at the custom asset class level. |
(v) | Include Separate Accounts and Fixed Income Securities in model management tool. |
(vi) | Track values of investment products in these sleeves and report drift alerts at the sleeve, level and at the portfolio level as portfolios drift out of asset allocation alignment. |
(vii) | Create messaging tool to EAM that allows the Advisor to tell EAM how to re-balance SMAs. |
b) | Re-architect the Proposal Tool |
(i) | Allow the advisor to pull in FBSI data on client positions through Fidelity transmission to Envestnet to obtain the investor’s current asset allocation. |
(ii) | In the Define Client step, allow the advisor to input, or download from Fidelity, multiple accounts/multiple registrations. |
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Confidential Treatment Requested
(iii) | Allow advisor to populate the asset sleeves with any combination of mutual funds, ETFs, separate accounts, equities, fixed income securities, hedge funds and ETFs. |
(iv) | In choosing investment products to incorporate in to a proposal, the Advisor should be able to access both dual and single contract separate account managers available on the Fidelity platform, all Institutional Funds Network Mutual Funds, and all ETFs, equities, fixed income securities and hedge funds available at Fidelity. |
(v) | Allow the advisor to override the appropriate benchmark (i.e. asset class) to assign to each mutual fund, ETF or separate account. |
(vi) | Allow advisor to create a free-form investment policy statement that can be uploaded into the client proposal. |
(vii) | Advisor should be able to incorporate basic Morningstar data for IFN funds and Informa data for both dual and single contract SMAs in the proposal. |
(viii) | The proposal tool should contain all SMA ADVs and privacy policy statements for both dual and single contract managers. |
c) | Research Products |
(i) | Basic SMA data from Informa and MF data from Morningstar should be available in the Research Products tab. |
9. | Estimated Effort and Timing of Delivery of Customized Xxxxxxxxx Xxxxxxxx Xxxxx 0 . |
a. | Envestnet shall deliver the Customized Xxxxxxxxx Xxxxxxxx Xxxxx 0 in two sub-phases, (“Phase 2.a”) and (“Phase 2.b”) as set forth in the below “Development Phase Schedule”. The following schedule also includes the an estimate of the man hours anticipated to complete each task. |
Development Phase Schedule
Task |
Description |
Estimated Effort (man days) | ||
Development Phase 2.a | ||||
1.a |
Define a model by asset class percentages | 15 | ||
1.c |
Populate sleeve of model with any product | 5 | ||
1.d |
Map products used in models to a benchmark | 5 | ||
2.a |
Pull FBSI positions to the proposal to classify the securities | 10 | ||
2.b |
Identify multiple accounts and/or registrations in Define Client step | 15 | ||
2.d |
Fill sleeves of asset allocation with any product combination | 12 | ||
2.e |
Provide access within proposal to dual and single contract managers, IFN mutual funds, and other products available at Fidelity | 40 | ||
2.f |
Enable benchmark override at the product level within the proposal | 20 | ||
2.g |
Create free-form investment policy statement | 25 | ||
2.h |
Integrate Morningstar and Informa research in proposal | 35 | ||
2.i |
Provide access to ADVs for single and dual contract managers | 18 | ||
3.a |
Access Informa research in Research tab | 25 | ||
Total for Phase 2.a |
225 |
Task |
Description |
Estimated Effort (man days) | ||
Development Phase 2.b | ||||
1.b |
Create customized asset classes and map to benchmarks | 30 |
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Confidential Treatment Requested
1.e |
Include SMAs and fixed income securities in model management tool | 20 | ||
1.f |
Report drift alerts at the sleeve level | 20 | ||
1.g |
Provide messaging tool for rebalancing instructions | 50 | ||
Total for Phase 2.b |
120 | |||
Total Effort: |
345 |
b. | The tentative project schedule (the “Phase 2 Schedule”) for the tasks associated with the Project shall be split between Phase 2.a and Phase 2.b as follows: |
Estimated Cost of Customized Envestnet Platform – Phase 2. The estimated cost of development is based on the estimated days of development and the resources used for development. It is estimated that 60% of the total development will be done by Envestnet’s staff in India. US-based staff will be responsible for definition, design, management, and quality assurance. FBS shall pay an estimated [***] not to exceed [***] for Groups A and C development, per the table below. Group A includes tasks 2.a, 2.b, 2.e and 2.h. Group B includes tasks 1.e, 1.f, 2.d, and 2.f. Group C includes tasks 1.a, 1.b, 1.c, 1.d, 1.g, 2.g, 2.i, and 3.a. FBS will pay for 100% of the development cost for Group A and 50% of the development cost for Group C. Envestnet will pay 100% of the development cost of Group B and 50% of the development cost for (C).
Envestnet shall notify FBS in advance if it reasonably believes that the Total Effort for Groups A and C will exceed 273 man days and shall seek FBS’ written approval before incurring any man days in addition to such estimate.
The estimated cost of Phase 2 is as follows:
Phase 2A& 2B |
Estimated Effort (Man Days / Hours) |
Estimated Cost ($) | Fidelity Cost ($) | |||
Group A |
100 / 800 | 57,280 | [*** ] | |||
Group B |
72 / 576 | 41,242 | [*** ] | |||
Group C |
173 / 1384 | 99,094 | [*** ] | |||
Total Estimated Cost: |
197,616 | [*** ] |
[***] | Certain information has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions. |
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Confidential Treatment Requested
Attachment to Exhibit I
Discounted Hourly Rates for Envestnet Personnel
1. |
Non-U.S, Programmers and Project Managers | [***] | ||
U.S. Programmers and Project Managers | [***] | |||
2. |
For projects billed at $300,000 or higher: | |||
Non-U.S. Programmers and Project Managers | [*** ] | |||
U.S. Programmers and Project Managers | [*** ] |
[***] | Certain information has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions. |
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Confidential Treatment Requested
EXHIBIT J
SECURITY STANDARDS AND PRIVACY REQUIREMENTS
1. Security Procedures. Envestnet shall implement appropriate system and data security procedures (including firewalls and other software and hardware) that are mutually agreed upon by the parties from time to time. Minimum standards for these security procedures are as follows:
(a) Envestnet shall notify FBS of any data security incident that could have an effect on systems (including hardware and software) used by Envestnet to operate the Customized Envestnet Platform (or otherwise make of the Customized Envestnet Platform available for use by FBS and Advisors) as soon as practicable after detection by Envestnet, but in no event later than eight (8) hours after detection. Envestnet shall use its best efforts to respond to security incidents and keep FBS informed of the incident, actions taken to respond to it and measures taken to correct it. At no time shall Envestnet allow any security breach or compromise to persist for any amount of time in order to determine the identity of the perpetrator or for any other reason, except as required by law or as deemed necessary by the parties to stop the compromise or as otherwise explicitly permitted by FBS.
(b) With respect to each security breach or compromise, Envestnet shall, no later than five (5) business days following the day on which Envestnet learns of the occurrence of the security breach or compromise, present to FBS documentation of the cause, remedial steps and future plans to prevent a recurrence of such security breach or compromise. If these measures are not deemed acceptable, based on FBS’s reasonable judgment, Envestnet shall, upon receipt of written request from FBS, enter into good faith negotiations to address the differences within five (5) business days.
(c) Envestnet shall have a comprehensive background check performed on all personnel who have or will have access to, or are or will be authorized to work on, of the Customized Envestnet Platform to ensure no prior criminal activity or financial conditions would make the person a high or medium risk employee. Such a background check shall be conducted on each such individual, and satisfactory results obtained therefrom, before Envestnet allows such individual to access or work on the Customized Envestnet Platform. Such background checks shall be of the type generally conducted by companies within the financial services industry.
2. Application Security. Access between secured and unsecured portions of the system will not be performed by CGI scripts. All user input and data, including URL name-value arguments, will be checked for its appropriateness based on its format, size and validity. All outside data requests (i.e., http/https requests) are allowed in a specified, controlled format which is processed by Envestnet according to prescribed procedures and the request results are then sent back to the outside party. The principal servers used by Envestnet shall not have the ability to remotely execute arbitrary outside requests, except for remote management performed over an encrypted, authenticated VPN.
3. Network Security. Each router used by Envestnet in connection with making of the Customized Envestnet Platform available to FBS and Advisors shall contain a packet filter that has been configured to deny access to all protocols other than those required by the platform. When a protocol (such as http and https) is allowed to call into the Customized Envestnet Platform, that protocol shall (a) be explicitly exceptioned into the packet filters or (b) use specialized hardware which is built to specifically allow only certain protocol calls into the Envestnet system. No dial-up login access to of the Customized Envestnet Platform will be made possible. Monitoring procedures of the firewall will immediately inform Envestnet of any unauthorized access or otherwise suspicious attempts to access secured portions of the system across the network.
4. Security Operations Overview. Envestnet’s current policy with respect to security operations is described below in this Section 4. Envestnet shall not make any material changes to this policy, and shall not make any changes in the extent and manner in which such policy is implemented, without FBS’s prior written approval.
If there is any abnormal or otherwise suspicious activity detected, the network security team is mobilized. The network security team consists of the Vice President of Systems and Networking and two senior Systems Administrators. If unexplained or suspicious activity is detected, a determination is made as whether this is a valid or invalid activity.
• | Valid: activity will continue to be monitored |
• | Invalid: security barriers to suppress the activity will be enacted and monitoring continued. |
If penetration is suspected or confirmed, the following actions will be initiated:
• | Notification of CTO, COO, VP of Client Services and other officers of Envestnet. |
• | Immediate isolation of the potentially targeted system(s). |
• | If penetration confirmed, notification to clients (including FBS) is initiated by VP of Client Services. |
• | Determination of the degree and manor of intrusion. |
• | Determination of data integrity and data security on the systems in question. |
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• | Determination of remediation path by Engineering, Systems and Networking team. |
• | Remediate. |
• | Invoke post mortem |
• | Engage external audit |
To date, there has not been any unauthorized access to Envestnet Asset Management’s systems, applications or networks.
5. Transaction Validation. Envestnet agrees to establish a process that provides end-to end audit trails and transactional levels to enable FBS to validate the source, authorization and execution of all transactions.
6. Operational Review. FBS or its authorized representatives and agents shall have the right to perform an annual operational review with respect to Envestnet’s compliance with the standard set forth in this Exhibit. Envestnet shall grant FBS and its representatives and agents access, subject to Envestnet’s standard security escort policies, during normal business hours and upon reasonable prior notice, to the portion of Envestnet’s records, facilities and systems relevant to Envestnet’s obligations hereunder. Envestnet shall provide FBS and its authorized representatives and agents such information and assistance reasonably requested in order to perform such operational reviews. If any such review determines that Envestnet is not in compliance with any of the standards set forth in this Exhibit, then (i) Envestnet shall take prompt action to remedy such non-compliance to FBS’s satisfaction and to minimize any exposure resulting from such non-compliance, and (ii) FBS (or its authorized representatives and agents) shall have the right to perform such operational reviews more frequently than once per year, but no more frequently than once per calendar quarter, until such time as such subsequent operational review confirms that Envestnet is in compliance with the standards set forth in this Exhibit.
7. Network Testing. FBS and its authorized representatives and agents shall have the right to perform monthly network testing with respect to of the Customized Envestnet Platform and the hardware and software used to make of the Customized Envestnet Platform available to FBS and Advisors. Envestnet shall provide FBS and its authorized representatives and agents such information and assistance as is reasonably requested in order to perform such network testing.
8. Security Assessments. Envestnet shall allow FBS and its authorized representatives and agents to perform regular network security assessments on of the Customized Envestnet Platform and the hardware and software used to make of the Customized Envestnet Platform available to FBS and Advisors. There will be no destructive testing (brute force or denial-of-service), but FBS (or its authorized representatives) may perform penetration testing as part of this security assessment and/or the network testing described in the preceding section. If FBS’s security assessment indicates an exposure or vulnerability that represents a security risk, then Envestnet shall take prompt action to remedy such exposure or vulnerability to FBS’s satisfaction and to minimize any exposure resulting from such exposure or vulnerability.
9. Additional Standards. Additional security standards may be added to this Exhibit from time to time by agreement of the parties. In no event shall the security of the Customized Envestnet Platform be less than those measures Envestnet uses to protect the Base Envestnet Platform or any other service Envestnet offers to its customers. To the extent that Envestnet makes any improvements to its security procedures on the Base Envestnet Platform, Envestnet shall make equivalent improvements to the Customized Envestnet Platform, provided such changes have been previously approved by FBS. In no circumstances shall any such changes result in security procedures that are less restrictive than those specified in this Exhibit.
10. Data Privacy Requirements.
(a) Envestnet will ensure that web pages of the Customized Envestnet Platform have a hyperlink, prominently placed and appropriately labeled, to Envestnet’s then-current privacy policy applicable to any data or other information received by Envestnet from an Advisor (or other authorized user of the Customized Envestnet Platform). Envestnet shall handle (and shall ensure that of the Customized Envestnet Platform will handle) all data and other information received by Envestnet from an Advisor (or other authorized user of the Customized Envestnet Platform Customized Envestnet Platform) in accordance with Envestnet’s published privacy policy in effect at that time such data and information was obtained. With respect to any data or information concerning an Advisor or a client of an Advisor where Envestnet or the Customized Envestnet Platform obtained such data or information from FBS, Envestnet shall handle (and shall ensure that of the Customized Envestnet Platform will handle) all such data and other information in accordance with FBS’s published privacy policy in effect at that time such data and information was obtained.
(b) With respect to the Customized Envestnet Platform and Envestnet’s activities hereunder, Envestnet shall comply with all applicable federal, state, local, foreign and international laws, regulations, governmental orders and treaties pertaining to the privacy and/or protection of customer or personal information (including, without limitation, Regulation S-P (Privacy of Consumer Financial Information) promulgated by the SEC) and notifications with respect to security breaches involving customer or personal information (including, without limitation, California Civil Code Sections 1798.82-1798.84).
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FRIAG Platform Fee Schedule |
EXHIBIT K
FEE & BILLING SCHEDULE
Overview/Notes of FBS Financial-Envestnet Platform Fee Schedule
1. | Householding: Program fees are calculated based on the total assets held within a household within each Program, including Manager Resource Wrap, Manager Resource Network, Multi-Manager Accounts and Wrap Fee Program. A household includes all accounts held by members of an immediate family, i.e., parents, siblings, spouse, and children. Assets held in all separately managed account portfolios (equity SMA, fixed income SMA, and mutual fund holdings) within a household are summed to calculate fees for those accounts. Similar calculations are made within the other Program types (i.e., mutual fund wrap accounts and multi-manager accounts). |
2. | Reporting and Administrative Services are available for accounts custodied at Fidelity or other custodial systems that provide data to Envestnet’s systems electronically. |
3. | Separate development fees will be charged to any RIA firm that requires further customization of the platform to accommodate its own investment programs, for example: development of product profiles, asset allocation diagrams, questionnaire scoring, performance hypotheticals, etc. These fees will generally be a one-time charge. Revenues from these development activities will be retained in full by Envestnet. |
4. | In the event that a RIA requests Envestnet to provide for additional separate account managers on that RIA’s the platform, Envestnet shall not charge such RIA or FBS any separate development fees that may result from Envestnet’s fulfillment of such request. |
Billing Procedures
Administration and payment of Program fees for which SAI performs subadvisory activities to Envestnet shall be set forth in a separate agreement between Envestnet and SAI. All other program fees will be billed quarterly, in advance, and follow the average daily balance (ADB) calculation formula. Envestnet will calculate the total Client fees and submit the fee debit instructions to FBS for automatic payments from each Client’s account. FBS will process Envestnet’s instructions to debit Program fees due from Clients pursuant to authority to do so granted to Envestnet in an agreement between each Client and Envestnet. Envestnet shall instruct FBS to release the fees as follows: (i) FBS will remit the relevant Advisor’s portion of the fee to the Advisor; and (ii) the remaining portion of the fee shall be released to Envestnet (and Envestnet shall be responsible for paying any applicable sub-advisory fees to the appropriate Money Manager). Prior to the aforementioned release of fees, Envestnet shall send to each Client a fee statement, at least quarterly, indicating all amounts to be disbursed from the Client’s account. All fees shall be based on the amount of assets under management in each Client account during the applicable period of determination, calculated on a pro rata basis for any partial period, as applicable, and payable by Clients in accordance with the terms of the applicable Advisory Agreement.
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FRIAG Platform Fee Schedule |
Envestnet Service Offerings for FBS’s Managed Account Program
1. | Quarterly Performance Reports—Generation of quarterly performance for both individual accounts and composite portfolios in electronic (PDF) format. |
2. | Full Back Office Services (B/O Administration) |
a. | Daily account reports (online) and quarterly performance reports (electronic). This includes listing of positions, realized and unrealized gains/losses, periodic performance (inception/year/quarter/month to date) for individual accounts and consolidated for composite portfolio as grouped by the advisor. |
b. | Fee calculation and billing for both advisor and program fees. Program fees include platform, manager, and custodial fees. |
c. | Portfolio alerts [and service request status] to advise advisor of status of account opening, initial investing, closing [and other account services requests such as change of address, wire requests, etc.] |
3. | Advisor Support Applications |
a. | Portfolio diagnostic tool to provide a detailed overview of current investment holdings and comparison to industry benchmarks when appropriate. |
b. | Model management tools to enable the advisor to act as portfolio manager by building and managing one or more client accounts according to his/her own asset allocation strategy and security selections |
c. | Drift reports to alert the advisor to changes at the account level in security allocations that exceed the drift tolerances defined for the advisor’s model(s) |
d. | Proposal generation tool (Proposal Generator) for developing investment recommendations and generating the proposal documents for presentation to the advisor’s client. The Proposal Generator will include Envestnet’s investment profile questionnaire, asset allocation recommendations, and product recommendations only when delivered in tandem with Manager Resource Wrap services, Mutual Fund Wrap Strategies services, Multi-Manager Accounts service, Alternative Investments services, and/or Mutual Fund Choice and ETF’s services. These additional components will not be included in the version of the Proposal Generator delivered as part of the Manager Resource Network service. |
4. | Manager Resource Network – This service provides: |
a. | Access to the various money managers on Envestnet’s separate account platform |
b. | Access to both the basic Proposal Generator application and to investment research tools that present product data received from third-party sources. |
5. | Manager Resource Wrap – this service provides: |
a. | Access to the various money managers on Envestnet’s separate account platform |
b. | Full Back-Office Services |
c. | All Advisor Support Applications |
d. | Investment Management and Research and Portfolio Fiduciary services, including |
i. | Separate account manager due diligence |
ii. | Envestnet market and product commentaries |
iii. | Enhancements to the base Proposal Generator as described in 3.d above |
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FRIAG Platform Fee Schedule |
6. | Mutual Fund /ETF Wrap Strategies – this program is described in Exhibit C of the FBS and Envestnet Asset Management Agreement. The service provides access to and support of the mutual fund wrap programs of various managers including Fidelity’s Strategic Advisors, Envestnet, and third-party strategists. Full Back-Office Services and Advisor Support Applications are included in support of this service. |
7. | Multi-Manager Accounts – this program is described within Exhibit A of the FBS and Envestnet Asset Management Agreement. Full Back-Office Services and Advisor Support Applications are included in support of this service. |
8. | Alternative Investments – this service provides: |
a. | Access to Envestnet’s proprietary alternative investment portfolios, including: |
i. | Alternative Solutions Portfolios – actively managed portfolios of mutual funds designed to track the performance of hedge fund indices, |
ii. | Premier Advisors Fund Portfolios – fully discretionary portfolio of multi-strategy funds-of-hedge funds |
b. | Access to individual multi-strategy funds-of-funds approved by Envestnet’s Investment Management and Research team. |
c. | Full Back-Office Services |
d. | All Advisor Support Applications |
9. | Mutual Fund Choice and ETF’s – this service provides: |
a. | Access to individual mutual funds and ETF’s to enable smaller portfolios to be constructed with greater diversification. Mutual Fund Choice and ETF accounts may be standalone accounts or may be those accounts within a separate account portfolio that hold mutual funds or ETF’s. The list of mutual funds and ETF’s made available to advisors is selected by Envestnet |
b. | Full Back-Office Services |
c. | All Advisor Support Applications |
10. | ENVEST(k) – access to MMA-based managed portfolios for qualified plans. Envestnet defines the asset allocation strategy for each model portfolio and selects the underlying separate account portfolios, mutual funds, and/or ETF’s that comprise the model portfolios. Envestnet provides the overlay management and portfolio accounting services for the portfolios. Plan participant support and reporting services are provided separately by third-party administrators approved by Envestnet. |
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FRIAG Platform Fee Schedule |
Fee Schedule
Envestnet Service |
Fees for Services to Firms with < $50mm of Chargeable Assets1 |
Fees for Services to Firms with > $50mm and < $200mm of Chargeable Assets1 |
Fees for Services to Firms with < $200mm of Chargeable Assets1 | |||||||||||||||||
1. |
B/O Administration | |||||||||||||||||||
A. |
Qtrly. Perf. Report | [*** ] | [*** ] | [*** ] | ||||||||||||||||
B. | Full
Back-Office Services3 |
Custodied at Fidelity |
Custodied Away |
Custodied at Fidelity |
Custodied Away |
Custodied at Fidelity |
Custodied Away | |||||||||||||
First $500k | [***] | [***] | First $500k | [***] | [***] | First $500k | [***] | [***] | ||||||||||||
Next $500k | [***] | [***] | Next $500k | [***] | [***] | Next $500k | [***] | [***] | ||||||||||||
Over $1mm | [***] | [***] | Over $1mm | [***] | [***] | Over $1mm | [***] | [***] | ||||||||||||
Manual2 | [*** ] | Manual2 | [*** ] | Manual2 | [*** ] | |||||||||||||||
Min fee/qtr | [***] | [***] | Min fee/qtr | [***] | [***] | Min fee/qtr | [***] | [***] | ||||||||||||
Max fee/qtr | [***] | [***] | Max fee/qtr | [***] | [***] | Max fee/qtr | [***] | [***] | ||||||||||||
Conversion4 | [*** ] | [*** ] | [*** ] | |||||||||||||||||
2. |
Advisor Support | First $500k | [***] | First $500k | [***] | [*** ] | ||||||||||||||
Applications5 | Next $500k | [***] | Next $500k | [***] | ||||||||||||||||
Over $1mm | [***] | Over $1mm | [***] | |||||||||||||||||
3. | Manager Resource Network6 |
Equity/Bal | Fixed Inc | Equity/Bal | Fixed Inc | Equity/Bal | Fixed Inc | |||||||||||||
First $500k | [***] | [***] | First $500k | [***] | [***] | First $500k | [***] | [***] | ||||||||||||
Next $500k | [***] | [***] | Next $500k | [***] | [***] | Next $500k | [***] | [***] | ||||||||||||
Next $lmm | [***] | [***] | Next $lmm | [***] | [***] | Next $lmm | [***] | [***] | ||||||||||||
Next $3mm | [***] | [***] | Next $3mm | [***] | [***] | Next $3mm | [***] | [***] |
[***] | Certain information has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions. |
35
Confidential Treatment Requested
FRIAG Platform Fee Schedule |
Over $5mm | [*** ] | [*** ] | Over $5mm | [*** ] | [*** ] | Over $5mm | [*** ] | [*** ] | ||||||||||||
4. | Manager Resource Wrap |
Equity/Bal |
Fixed Inc |
Equity/Bal |
Fixed Inc |
Equity/Bal |
Fixed Inc | |||||||||||||
First $500k | [*** ] | [*** ] | First $500k | [*** ] | [*** ] | First $500k | [*** ] | [*** ] | ||||||||||||
Next $500k | [*** ] | [*** ] | Next $500k | [*** ] | [*** ] | Next $500k | [*** ] | [*** ] | ||||||||||||
Next $lmm | [*** ] | [*** ] | Next $lmm | [*** ] | [*** ] | Next $lmm | [*** ] | [*** ] | ||||||||||||
Next $3mm | [*** ] | [*** ] | Next $3mm | [*** ] | [*** ] | Next $3mm | [*** ] | [*** ] | ||||||||||||
Over $5mm | [*** ] | [*** ] | Over $5mm | [*** ] | [*** ] | Over $5mm | [*** ] | [*** ] | ||||||||||||
5. | Mutual Fund Wrap / ETF Wrap Strategies8 |
Third |
SAI9 |
Third |
SAI9 |
Third |
SAI9 | |||||||||||||
First $500k | [*** ] | [*** ] | First $500k | [*** ] | [*** ] | First $500k | [*** ] | [*** ] | ||||||||||||
Next $500k | [*** ] | [*** ] | Next $500k | [*** ] | [*** ] | Next $500k | [*** ] | [*** ] | ||||||||||||
Next $1mm | [*** ] | [*** ] | Next $1mm | [*** ] | [*** ] | Next $1mm | [*** ] | [*** ] | ||||||||||||
Min fee (qtr) | [*** ] | [*** ] | Min fee (qtr) | [*** ] | [*** ] | Min fee (qtr) | [*** ] | [*** ] |
[***] | Certain information has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions. |
36
Confidential Treatment Requested
FRIAG Platform Fee Schedule |
Envestnet Service |
Fees for Services to Firms with < $50mm |
Fees for Services to Firms with
> |
Fees for Services to Firms with > $200m | |||||||||||
6. | Multi-Manager Accounts10 | First $500k | [*** ] | First $500k | [*** ] | First $500k | [*** ] | |||||||
Next $500k | [*** ] | Next $500K | [*** ] | Next $500k | [*** ] | |||||||||
Over $lmm | [*** ] | Over $lmm | [*** ] | Over $lmm | [*** ] | |||||||||
7. | Alternative Inv.11 | [*** ] | [*** ] | [*** ] | ||||||||||
8. | Mutual Fund Choice and ETF’s11, * | First $500k | * | First $500k | * | First $500k | * | |||||||
Next $500k | * | Next $500k | * | Next $500k | * | |||||||||
Over $lmm | * | Over $1mm | * | Over $lmm | * | |||||||||
9. | ENVEST(k)12 | First $5mm | [*** ] | First $5mm | [*** ] | First $5mm | [*** ] | |||||||
Next $5mm | [*** ] | Next $5mm | [*** ] | Next $5mm | [*** ] | |||||||||
Next $10mm | [*** ] | Next $10mm | [*** ] | Next $10mm | [*** ] | |||||||||
Over $20mm | [*** ] | Over $20mm | [*** ] | Over $20mm | [*** ] |
Notes:
1. | All fees stated in basis points unless otherwise noted. |
2. | Lower fees negotiable on quarterly performance reporting if Advisor meets chargeable asset threshold levels for services 3, 4, or 5. |
3. | Full Back-Office Services includes: |
a. | Daily and quarterly performance reports including positions, tax-lots, realized and unrealized gains, ITD, YTD, QTD, MTD performance, composited/consolidated @ advisor’s grouping. |
b. | Advisor and Program fee calculation and billing |
c. | Portfolio Alerts/Drift Reports |
d. | Basis point pricing does NOT include any manual-input reporting services for custodians with which Envestnet does not have an electronic interface. “MANUAL” includes all accounts for which there are no electronic interface and also illiquid investments, e.g. limited partnerships, alternative investments (other than those on the platform), etc. |
4. | Conversion services enable advisory firms to shift portfolio administration responsibilities to Envestnet by moving data from certain existing portfolio systems to Envestnet’s system. |
5. | Advisor Support Applications include: portfolio diagnostics, alerts, and model management/rebalancing module. Other tools, such as a proposal generator and research tools could be made available. |
6. | Manager Resource Network includes access to ENV’s directory of managers, APL charges, trade facilitation, reconciliation to custodian, etc. These prices are for stand-alone access to Managers, and EXCLUDE manager due diligence, and services #1 and #2 above, with the exception to the basic proposal generator tool |
7. | Manager Resource Wrap includes Full Back-Office Services (#1), Advisor Support Applications (#2), Investment Management Research and Portfolio Fiduciary services. |
[***] | Certain information has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions. |
37
Confidential Treatment Requested
FRIAG Platform Fee Schedule |
8. | Mutual Fund Wrap Fees include Full Back-Office Services (#1), Advisor Support Applications (#2), and Investment Management and Research fees for Envestnet strategies; other third-party strategies available: Xxxxx Xxxxxxx, S & P, and Xxxxxx Xxxxxxx. |
9. | Envestnet costs for administering Strategic Advisors Portfolios for RIAs. Pricing to RIAs tbd by FRIAG. |
10. | Multi-Manager Accounts fees include all Platform Services, manager research due diligence, investment manager fees, overlay management fees, and a portion of the overall brokerage, clearing, and custody expenses associated with the account. Envestnet will rebate this portion of the brokerage, clearing, and custody fees to FRIAG as follows: [*** ] |
11. | Fees for mutual fund portfolios (non-wrap), ETF portfolios, and Alternative Investments fees include the applicable elements of Administrative Services (#1) and Advisor Support (#2) above. Separate investment management fees will be imbedded in the operating expenses of the underlying investments. |
12. | ENVEST(k) fees compensate Envestnet for investment services and portfolio accounting services. Separate fees are charged directly by the Third Party Administrator chosen to support each plan. The fee schedule shown applies to MMA-based investment options. |
* | Note: In lieu of including assets held in Mutual Fund Choice and ETF’s accounts as “chargeable assets” for which Clients would otherwise pay a basis points program fee, FBS shall pay Envestnet a Mutual Fund Choice and ETF Service Fee in the amount of [*** ] per month during the term of this Agreement. Payments will commence with the first FBS client account. |
[***] | Certain information has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions. |
38