eTelecare Signs Agreement With Mobile Email Provider
Exhibit 99.1
eTelecare Signs Agreement With Mobile Email Provider
Xxxxxxxxxx,
Xxxx. — March 12, 2009 — eTelecare Global
Solutions (PSE: ETEL), a leading provider
of complex business process outsourcing (BPO) solutions, has
signed an agreement with Xxxx, creator
of the world’s first email-only mobile device. Under the agreement, eTelecare will provide customer
care, technical support and inbound sales services to Peek’s rapidly growing customer base.
Services will be delivered by email, chat and voice from one of eTelecare’s U.S. delivery centers.
“In Peek we have created a remarkably simple pocketsize device that offers straightforward and
inexpensive mobile email,” said Xxxx Xxxxx, Peek co-founder and CEO. “We believe the market for
Peek is huge given the number of people who crave simplicity, not typically found in all-in-one
smartphones.”
“Our goal is to achieve the very best in customer satisfaction,” added Xxxxx. “eTelecare, with its
wealth of experience in providing a full spectrum of customer interaction services, will be
instrumental in helping us achieve our goal. By partnering with eTelecare we are ensuring that the
entire Peek customer experience — from the initial sale to after-market support — is
outstanding.”
“We are pleased to be able to help this innovative client achieve its high-quality customer
experience and significant growth goals,” said Xxxx Xxxxxx, President and CEO of eTelecare.
“eTelecare’s portfolio of process-driven service offerings deliver real and quantifiable value for
our clients. Our deep domain knowledge developed through years of relevant experience, especially
in the communications sector, allows us to customize solutions that fulfill each client’s needs.”
For Peek, eTelecare has implemented a multi-channel, integrated customer relationship management
(CRM) solution complete with comprehensive knowledge management, email and chat support services.
About eTelecare Global Solutions
Founded in 1999, eTelecare Global Solutions is a leading provider of business process outsourcing
(BPO) focusing on the complex, voice and non-voice based segment of customer-care services. It
provides a range of services, including technical support, customer service, sales, customer
retention, chat and email from both onshore and offshore
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locations. Services are provided from delivery centers in the Philippines, United States,
Nicaragua, and South Africa. Additional information is available at xxx.xxxxxxxxx.xxx.
About Peek
Since their launch in September 2008, Xxxx remains a leading handheld messaging device. Peek is a
smart, simple, stylish way to stay connected on-the-go. This $49 handheld mobile device continues
to win many prestigious awards, including WIRED and Time Magazine’s “Gadget of the Year.” Peeks
lets consumers stay connected with unlimited email and texting. Peek can be found in Target stores
nationwide, Amazon, Xxxxxx.xxx and xxx.xxxxxxx.xxx.
Contact: |
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eTelecare Global Solutions |
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North America
|
Philippines | |
Xxxx Xxxxx
|
Xxxx Xxxxxx | |
000-000-0000
|
00 000 000 0000 | |
Xxxx |
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Xxx Xxxxxxxxx |
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xxx@xxxxxxx.xxx |
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