EXHIBIT 10.4
SERVICE BUREAU DATA PROCESSING AGREEMENT
THIS AGREEMENT is made as of July 27, 1999 by and between BancData
Solutions, Inc. ("Servicer"), a corporation duly organized and existing under
the laws of the State of California, Service 1st Bank in Organization
("Customer"), duly organized and existing under the laws of the State of
California.
The parties hereto, in consideration of the obligations herein made and
undertaken, and intending to be legally bound, hereby agree as follows:
1.0 Term
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Subject to the provisions of Section 12 hereof, the initial term shall
be five (5) years. This Agreement shall automatically renew for successive one-
(1) year terms unless either party notifies the other of intent not to renew
within six (6) months before the end of any term.
In the event that the formation of the new bank does not occur, then
the organizers shall be responsible for only the expenses incurred by the
Servicer on behalf of the Customer.
2.0 Services
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Servicer shall provide nightly processing of daily work. Which shall
include item processing, statement rendering, NSF/Unposteds, TRW Reporting and
Year-End Reporting. The following Servicer's programs shall be utilized to
process customer's source data, XXX CIF 20/20(R). Servicer and Customer may
agree from time to time on additional or auxiliary data processing services, and
upon the terms and conditions under which such services shall be provided.
Servicer shall support the Customer five (5) business days per week, 8 a.m. to 5
p.m. Pacific Time, with emergency support when necessary. On-line system will be
available seven (7) days a week, 7 a.m. to 8 p.m.
3.0 Processing Schedule
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Servicer will process Customer's work five (5) business days a week.
Servicer acknowledges that prompt performance of Customer's work is necessary to
meet Customer's internal operating requirements, but Servicer shall not be
responsible for delays attributable to causes beyond its reasonable control,
including limitations upon the availability of telephone transmission facilities
or failures of other communications equipment or failure of Customer to prepare
data properly for input into equipment of Servicer.
4.0 Fees and Taxes
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During the first year of the term, Servicer will charge and Customer
will pay a flat monthly fee in the first year of $ 1,800.00 for data processing
services and then pay the fees and taxes as set forth in Schedule "A", attached
hereto, in all following years. Servicer will charge and Customer will pay, for
item processing services, the fees and taxes as set forth in Schedule "A",
attached hereto. Thereafter, Servicer will adjust the fees annually provided
however, that no per unit cost will be increased by more than five percent (5%)
from the schedule in effect immediately prior to such increase. Any adjustment
of the fee schedule must be available for review by the Customer at least ninety
(90) days prior to its effective date
5.0 Backup Services
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Servicer shall maintain adequate backup arrangements and equipment in
order to maintain services hereunder in the event of the failure of Servicer's
equipment.
6.0 Ownership of Programs and Data
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All systems, programs, modules and the like shall be and remain the
property of Servicer. All source data and results shall remain the property of
Customer. Upon termination of this Agreement, all of Customer's source data and
results shall be returned to Customer upon Customers payment to Servicer of a
reasonable fee to cover such final servicing and all past due fees.
1 /s/ GB /s/ JN
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7.0 Delivery of Data
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Servicer may refuse to process, and may return to Customer, any source
data, records, or input data that in Servicer's opinion: (1) are not of a
quality or condition suitable for processing, (2) do not comply with Servicer's
applicable standards and procedures; or (3) are otherwise not in proper form.
Customer will be responsible for correcting rejected data and submitting the
same for reentry.
8.0 User Training Supplied
----------------------
Servicer will supply such instruction as may be reasonably needed to
enable the Customer to supply input and to utilize output of the services
contracted for thereunder. The first ten- (10) days of training shall be
supplied without charge. Instruction in excess of the first ten (10) days may be
charged for at a rate to be agreed upon between Servicer and Customer.
9.0 Conversion
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If necessary, Servicer's vendor, Xxxx Xxxxx & Associates, Inc. ("XXX")
shall convert Customer's data files to Servicer's system. Customer shall provide
all necessary assistance.
10.0 File Confidentiality
--------------------
Customer views the data information and records relating to its
business and the data information records and accounts of its customers as
"confidential information." Servicer views all data information and records
relating to its customers, its provision of services under this Agreement and
its training of customer's personnel as confidential information.
The parties agree, both during the term of this Agreement and for a
period of ten (10) years after termination of this Agreement, to hold each
other's confidential information in confidence. The parties agree not to make
each others confidential information available in any form to any third party or
to use each other's confidential information for any purpose other than the
implementation of this Agreement. Should either party receive a subpoena or
similar judicial or governmental order or request seeking confidential
information belonging or pertaining to the other party, notice of such subpoena
or order shall be given immediately to the other party so as to afford
reasonable opportunity to seek a protective order or such other relief as may be
deemed appropriate by the party in interest. Each party agrees to take all
reasonable steps to ensure that confidential information is not disclosed or
distributed by its employees or agents in violation of the provision of this
Agreement.
11.0 Audits and Governmental Examination
-----------------------------------
Servicer agrees to permit and cooperate with auditors retained by
Customer to audit the procedures for handling and processing of data hereunder
upon reasonable notice and compliance with Servicer's security procedures. The
parties also acknowledge that certain federal and state agencies may require
access to facilities of Servicer to audit the performance of the services by
Servicer for Customer under this Agreement, and Servicer will cooperate and
comply with respect to all such audits. In connection therewith, Servicer agrees
to be subject to the rules, regulations, guidelines and examinations by the
federal and state agencies and to maintain software in compliance with
California and federal bank regulatory requirements.
Servicer agrees to engage a certified public accounting firm annually
to perform a third party review of controls within Servicer's computer center,
in general, and with respect to the servicing provided to Customer, in
particular, all in accordance with applicable American Institute of Certified
Public Accountants guidelines. Servicer will notify Customer of the accountant
so selected and will provide Customer with a copy of said review. Servicer will
promptly correct any material deficiency in its controls as noted in the course
of the annual reviews.
2 /s/ GB /s/ JN
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12.0 Termination
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12.1 Termination for Non-Payment - In the event that Customer fails to
pay any fees properly invoiced to Customer by Servicer within forty-five (45)
days after Customer's receipt of Servicer's invoice therefore Servicer, in its
discretion, may terminate this Agreement upon notice to Customer.
12.2 Termination on Notice - At any time after six (6) months from the
date of this Agreement, Customer may terminate this Agreement upon ninety (90)
days prior written notice to Servicer.
12.3 Termination Fee - In the event either Servicer or Customer
terminates this Agreement pursuant to Section 12.1 or Section 12.2, Customer
shall pay to Servicer, in addition to any other amounts due thereunder an early
termination fee equal to the fees paid or accrued by Customer during the six (6)
month period prior to the giving of notice. The early termination fee is the
parties' reasonable pre-estimate of Servicer's probable loss from such early
termination and represents a reasonable endeavor by the parties to estimate
foreseeable losses that might result from such early termination and provides
for the payment of such amounts as liquidated damages in the event of such early
termination.
13.0 Duty and Care and Limitation of Liability
-----------------------------------------
13.1 Limitation of Liability - Except as otherwise stated in this
Agreement and subject to the limitation of remedies set forth in Section 13.2,
Servicer shall be liable to Customer only for Servicer's intentional misconduct
for services that are materially varying from industry standard. Servicer shall
not be responsible for any loss arising, directly or indirectly, in whole or in
part, from: (a) any act or failure to act on the part of any person not within
Servicer's reasonable control, (b) the negligence of Customer or the breach of
this Agreement by Customer, (c) any ambiguity or inaccuracy in any instruction
given to the Servicer by Customer or Customer's agent, or (d) from any error,
failure or delay in transmission or delivery of any data, records, or items,
including without limitation, any inoperability of computer or communications
facilities, or other circumstances beyond Servicer's reasonable control.
13.2 Limitation of Remedy - Subject to the limitations on liability set
forth in Sections 13.1 and 17.0, the liability of Servicer under this Agreement
and the remedies of Customer shall be limited to:
(a) Reprocessing at no additional charge to Customer in order to
correct any processing errors attributable solely to Servicer; and
(b) Indemnification of Customer against actual costs and actual
losses directly resulting from errors in performance of the services
attributable solely to Servicer's willful misconduct or actual damages,
whichever is higher, provided that Customer has notified Servicer in writing of
the error in a reasonable time after the error was made, and provided further,
however, that such indemnification for all damages arising out this Agreement,
whether special, general, consequential or exemplary, shall be limited to an
aggregate amount not exceeding twelve (12) times the monthly average of all
charges invoiced to Customer during the term of this Agreement with any amount
previously paid to Customer pursuant to this Section 13.2(b) being deducted from
the aggregate maximum. Customer expressly waives and releases any claim that it
may otherwise have against Servicer in excess of such amounts provided for
pursuant to this Section.
13.3 Limitation of Losses - Customer shall adopt such measures as it
deems appropriate to limit its exposure and risk with respect to such potential
losses and damages including (without limitation) examination and confirmation
of results prior to use thereof, provision for identification and correction of
errors and omissions, preparation and storage of backup data, replacement of
lost or mutilated documents, and reconstruction of data.
3 /s/ GB /s/ JN
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14.0 Insurance
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Servicer will carry such insurance as is ordinary and customary for
similar types of business including employee fidelity coverage and physical loss
coverage insuring Customer's records while in Servicer's possession.
If Servicer elects to fulfill the terms of this Agreement through
contracting with a third party. Servicer will require that third party have
sufficient bonding and insurance coverage to protect Customer to a similar
level, as if Servicer was providing the service.
15.0 Indemnity
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(a) Except to the extent prohibited or limited by law, Customer shall
defend, indemnify and hold harmless the Servicer against any and all losses,
claims, damages, liabilities, actions, costs or expenses, including reasonable
attorneys' fees incurred by it in connection with any claim against it and
defending any action (collectively "Losses"), for which the Servicer may become
liable and which arise out of or are based upon any act or omission to act by
any officer or employee of Customer.
(b) Except to the extent prohibited or limited by law, the Servicer
shall defend, indemnify and hold harmless Customer from and against any and all
losses, claims, damages, liabilities, actions, costs or expenses, including
reasonable attorneys' fees incurred by it in connection with any claim against
it and defending any action (collectively "Losses"), for which Customer may
become liable and which arise out of or are based upon any act or omission to
act by any officer or employee of Servicer.
(c) The indemnified party shall cooperate in all reasonable respects
with the indemnifying party and its attorneys in any investigation, trial and
defense relating to a Claim and any appeal arising therefrom; provided, however,
that the indemnified party may, at its own costs, participate in the
investigation, trial and defense of such claim and any appeal arising therefrom.
(d) The rights of the parties to indemnification provided for in this
Section 15 shall survive the termination of this Agreement.
16.0 Binding Nature and Assignment
-----------------------------
This Agreement shall be binding on parties hereto and their successors
and assigns, but neither party may assign this Agreement without the prior
written consent of the other, which consent shall not be unreasonably withheld.
17.0 Force Majeure
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Servicer shall be excused from performance hereunder for any period
Servicer is prevented from performing any services pursuant hereto, in whole or
in part, as a result of an Act of God, war, civil disturbance, court order,
labor dispute or other cause beyond its reasonable control, including shortages
or fluctuations in electric power, heat, light or air conditioning.
18.0 Adherence to License Agreement
------------------------------
Customer acknowledges that Servicer is a party to that certain License
Agreement dated January 29, 1996 between XXX and Servicer, a copy of which is
attached hereto as Schedule "B". Customer agrees that, to the extent applicable,
Customer will conform to, abide by and be governed and bound by the terms of the
License Agreement. Should said License Agreement be amended in the future,
Servicer will furnish a copy of such amendment to Customer and Customer agrees
to be bound by and conform to the terms thereof.
Customer acknowledges that under the terms of the License Agreement,
XXX may be entitled to significant damages, and other remedies, in the event
that software or other property of XXX is copied, misused or transmitted to any
unauthorized party. Customer undertakes to maintain the confidentiality of, and
control over, any XXX software or other property, which may come into Customer's
custody or control.
4 /s/ GB /s/ JN
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19.0 Entire Agreement
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This Agreement, together with each Schedule annexed hereto, constitutes
the entire agreement between the parties. There are no understandings or
agreements relative hereto which are not fully expressed herein and no change,
waiver or discharge hereof shall be valid unless in writing and executed by the
party against whom such change, waiver or discharge is sought to be enforced.
This Agreement supersedes any and all previous agreements relating to data
processing services entered into between the parties.
20.0 Governing Law
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This Agreement shall be governed by and construed in accordance with
the laws of the State of California.
21.0 Binding Arbitration
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Any controversy arising out of or relating to this Agreement or the
transactions contemplated hereby shall be referred to arbitration pursuant to
the provisions of California Code of Civil Procedure Section 638 et. seq.
22.0 Y2K Compliance
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BancData Solutions' products and services will be Year 2000 compliant.
Based upon Xxxx Xxxxx & Associates representation, the CIF20/20 core product is
currently Year 2000 compliant.
23.0 Acquisition of Servicer
-----------------------
If within the initial term of the contract and Servicer has a change in
control of over 75% of its existing shares: the client has the right to
terminate the contract if the acquiring institution does not continues to
support XXX CIF20/20.
BancData Solutions, Inc.
("Servicer") ("Customer")
By: /s/ [illegible] By: /s/ [illegible]
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Its: President / CEO Its: SVP / CFO
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