EMS CUSTOMER SUPPORT
00000 Xxxx Xxxx Xxxxx
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EXTENDED HOUR SUPPORT AGREEMENT
Att: Xxxxxx Xxxxxx
Xxxxxx Manufacturing
000 Xxxxx Xxxxx Xxxxxx
Xxxxxxx, XX 00000
Fax (000) 000-0000
Extended Hour Support Plan
Plan coverage is from 5:00 am to 7:00 am CST Monday - Friday. This excludes EMS
Holidays. This agreement is for Support services outside of the Standard
Customer Telephone Support Plan hours of business (7 AM to 6 PM Central Standard
Time Monday through Friday).
Coverage is limited to issues normally covered under the Standard Customer
Support Plan.
Annual fee of $1500.00 plus each call will be billed at a time and a half,
Support rate of $225.00. There is 1 hour minimum charge per call, per issue,
with additional time being charged on the quarter hour.
Please sign below to approve Extended Hour Support Agreement.
X___________________________________ Customer PO# __________________
After receipt of signed authorization you will receive a call from EMS Customer
Support to confirm after hour support and the pager phone number enabling you to
reach a Support Analyst to handle your extended hour requests.
