ELECTRONIC DISTRIBUTOR AGREEMENT
This Agreement made as of this 19th day of May, 1999 (the "Effective
Date"), by and between Corel Corporation having its principal place of
business at 0000 Xxxxxxx Xxxxxx, Xxxxxx, Xxxxxxx, X0X 0X0 and its
wholly-owned subsidiary Corel Corporation Limited having its principal place
of business at Xxxxxx Xxxxx, Xxxxxxxx Xxxxxx, Xxxxxx 0, Xxxxxxx (together
"COREL") and XxxxXxx.xxx Inc. ("Distributor"), having its principal place of
business at 000 Xxxxx Xxxxxx Xxxxx, Xxxxx 000X, Xxxxxxx, XX 00000.
BACKGROUND:
1. COREL desires to secure electronic distribution of certain of its
software through an on-line store;
2. Distributor desires to obtain certain software from COREL for electronic
distribution through an online store which it develops and operates and
in connection with which it provides services.
NOW THEREFORE, in consideration of the mutual promises, covenants and
obligations contained herein the parties agree as follows:
1. INTERPRETATION
1.01 DEFINITIONS. As used herein:
(a) "Affiliate" means a third party affiliate as defined in Section
2.01(v) of this Agreement.
(b) "Agreement" means this agreement and any Schedule attached hereto.
(c) "Authorized COREL Distributor" means a distributor who has entered
into a distributor agreement with COREL to distribute
shrink-wrapped software and who remains in good standing under
such agreement.
(d) "COREL Database" means the database defined in Section 5.10 of
this Agreement.
(e) "COREL Marks" means the trade names and trade-marks related to
COREL and the Software.
(f) "COREL Materials" means any graphics, text or materials provided
by COREL to Distributor in connection with the Store, including,
but not limited to the Software and Products.
(g) "Customer" means any person or entity who purchases Software,
Products, Merchandise, Technical Support Products and/or
Distributor Products through Distributor System from Distributor
and/or Reseller for its own personal or business use and not for
resale.
(h) "Customer Information" means any information relating to Customers
and/or end users obtained by Distributor during the term of this
Agreement, including without limitation, names, telephone numbers,
addresses, e-mail addresses or information that may otherwise be
used to identify Customer in any manner whatsoever.
(i) "Customer Information Processing" means any method of gathering,
storage, retrieval, dissemination and transfer of Customer
Information whatsoever used by Distributor in the course of
carrying out its obligations under this Agreement.
(j) "Decryption Key" means the key provided to Customers by
Distributor which will permit Customers to unlock and access the
Software.
(k) "Development" means those development services, including, but not
limited to functionality development, look and feel development
and web page development, provided by Distributor to COREL as set
forth in this Agreement and in the Market Requirements Document
("MRD") attached hereto as Schedule "H"
(l) "Distributor Database" means the database as defined in Section
5.11 of this Agreement.
(m) "Distributor Products" means those third party products approved
by COREL and offered for distribution by Distributor from the
Store and listed in Schedule "P", which shall not include products
that compete with any of the Software and Merchandise.
* CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO PORTIONS OF
THIS EXHIBIT
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(n) "Distributor System" means the system used by Distributor for
the receipt and delivery of on-line orders for the Software and
processing of credit card information for all Software,
Merchandise and/or Technical Support Product orders by Customers.
(o) "Distributor Web Site" means the web site used by Distributor to
permit customers to access the Store.
(p) "Electronic Distributor Materials" means Distributor provided
computer readable materials which have received prior written
approval from COREL to be included in a Product.
(q) "Electronic Software Distribution" (or "ESD") means the
electronic delivery of Products, using on line services, the
Internet, phone lines, cable systems, servers, satellite, or
other public or private access network or electronic
communication media.
(r) "End User License Agreement (or "XXXX")" means COREL's end user
license as modified by COREL from time to time.
(s) "Marketing Services" means those marketing services provided by
Distributor to COREL as set forth in this Agreement and Schedule
"J" attached hereto.
(t) "Merchandise" means those COREL products listed in Schedule "E".
(u) "Merchandise Prices" means the amount payable by Distributor
pursuant to Section 7 of this Agreement and according to the
pricing schedule set out in Schedule "E" for each unit of the
Merchandise which is distributed by Distributor.
(v) "Product" means a copy of the Software and End User License
Agreement packaged in computer readable form for Electronic
Software Distribution in accordance with the terms of this
Agreement.
(w) "Professional Services" means those services provided by
Distributor to COREL as set forth in this Agreement and in
Schedule "K" hereto.
(x) "Reseller" means any electronic reseller who has entered into an
agreement with Distributor, who remains in good standing under
such agreement and who offers Schedule "A" Software for resale to
Customers.
(y) "Software" means collectively, the object code version of the
COREL electronic software products listed in Schedule
"A"("Schedule "A" Software"), the object code version in any form
or format of any of the Hard Good software products listed in
Schedule "B" ("Schedule "B" Software") and the object code version
in any form or format of any of the COREL Premium software
products listed in Schedule "C" ("Schedule "C" Software"). In
those instances where the term "Software" is used, such reference
shall include Schedule "A" , Schedule "B" and Schedule "C"
software. In those instances where only Schedule "A", Schedule "B"
or Schedule "C" Software is indicated, such reference shall refer
only to that software so specified.
(z) "Software Prices" means the amount payable by Distributor pursuant
to Section 7 of this Agreement and according to the pricing
schedule set out in Schedule "A" , Schedule "B" and/or Schedule
"C" for each copy of the Software which is distributed by
Distributor.
(aa) "Store" means an online store prepared as part of the Development
and branded with the COREL name that resides on the Distributor's
System, that appears to the Customer as COREL's web site and from
which Distributor shall distribute Software, Merchandise and
Technical Support Products to Customers.
(bb) "Technical Support Products" means those COREL technical support
products listed in Schedule "I".
(cc) "Technical Support Products Prices" means the amount payable by
Distributor pursuant to Section 7 of this Agreement and according
to the pricing schedule set out in Schedule "I" for each Technical
Support Product distributed by Distributor.
(dd) "Territory" means worldwide, subject to Section 5.07 herein.
(ee) "Web Pages" means those web pages provided by COREL to Distributor
during the term of this Agreement, including any modifications
thereto, and all web pages developed by Distributor for the Store
during the term of this Agreement including the user interface
layer which includes the HTML, ASP, Java code, CGI scripts and all
other code and images contained therein.
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1.02 SCHEDULES. The following Schedules are appended to and form part of this
Agreement.
Schedule "A" - Electronic Software and Software Prices
Schedule "B" - Hard Goods Software and Software Prices
Schedule "C" - Premium Software and Software Prices
Schedule "D" - Shrink-wrap Software and Suggested List Prices
Schedule "E" - Merchandise and Merchandise Prices
Schedule "F" - Distributor Reports, Services and Sample Letter of
Destruction
Schedule "G" - Guidelines for Using COREL Trade Marks and COREL Logos
Schedule "H" - MRD
Schedule "I" - Technical Support Products and Technical Support Product
Prices
Schedule "J" - Marketing Services
Schedule "K" - Professional Services
Schedule "L" - Designated Project Team
Schedule "M" - Privacy Policy
Schedule "N" - Technical Architecture
Schedule "O" - Waiver of Moral Rights
Schedule "P" - Distributor Products
Schedule "Q" - Guidelines for Using Distributor Trademarks and
Distributor Logos
Schedule "R" - Customer Service
Schedule "S" - Stock Balancing
2. APPOINTMENT
2.01 LICENSE AND APPOINTMENT. Subject to the terms and conditions hereof,
COREL hereby grants to Distributor and Distributor accepts from COREL:
(i) a non-exclusive license to reproduce and digitally encrypt the
XXXX, Schedule "A" Software and Schedule "C" Software only in
computer readable form for the purposes of distribution only
through Electronic Software Distribution as part of a Product as
permitted under this Agreement;
(ii) a non-exclusive right to distribute the XXXX, Schedule "A"
Software and Schedule "C" Software as part of a Product only
through Electronic Software Distribution and only from the Store
to Customers within the Territory. Distributor agrees not to
distribute the XXXX or Schedule "A" Software or Schedule "C"
Software other than in computer readable form as part of a
Product;
(iii) a non-exclusive license to distribute the Schedule "B" Software,
the Merchandise and the Technical Support Products only through
the Distributor System to Customers within the Territory;
(iv) a non-exclusive right to distribute the Schedule "A" Software as
part of a Product only though Electronic Software Distribution to
Customers who have purchased such products from Resellers within
the Territory. Distributor agrees not to distribute the Schedule
"A" Software other than in computer readable form as part of a
Product.
(v) a non-exclusive right to authorize those third party affiliates
("Affiliates") which have entered into an agreement with
Distributor to create a link provided by Distributor from
Affiliate's web site to the Store.
2.02 COREL INTELLECTUAL PROPERTY. Distributor acknowledges that COREL is the
owner of all intellectual property, including, without limitation,
patents and copyright, relating to the Software and the trade-marks used
in association with the Software. Distributor shall have no rights in
respect of such intellectual property, patents or copyright other than to
act as a distributor of the Software and to deliver the Software subject
to the XXXX.
To the extent that Distributor may have any right or interest in the Web
Pages, Distributor hereby sells, transfers and irrevocably assigns all
such right and interest to COREL worldwide and in perpetuity. Distributor
agrees that all agents, employees, sub-contractors or any individuals
involved with such Web Pages and all modifications, adaptations,
derivations and changes thereto, shall execute the Waiver of Moral Rights
as set out in Schedule "0" attached hereto. Copies of such Waiver of
Moral Rights shall be made available to COREL, upon COREL's request.
2.03 DISTRIBUTOR INTELLECTUAL PROPERTY. Subject to Section 2.02, COREL agrees
that Distributor is the owner of all intellectual property, including,
without limitation, patent, copyright and trade marks relating to
Distributor's System and any component thereof included but not limited
to any code (including any code of Distributor's licensors which may be
included therein) and all other software and proprietary processes and
content of Distributor and its licensors used in or in connection with
the hosting or distribution of Software, Products, Merchandise or
Technical Support Products on or from the Store (collectively,
"Distributor Technology"). COREL shall have no rights in respect of
such intellectual property. All right, title and interest including
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copyright and any other intellectual property interest, in and to all
Development, except Web Pages remain the property of the Distributor.
Notwithstanding the foregoing, to the extent that this section 2.03 and
the Agreement does not vest all right, title and interest in the Web
Pages in Corel, Distributor hereby assigns all right, title and interest
in the Web Pages to Corel.
2.04 END USER LICENSE AGREEMENT. Distributor shall ensure that each copy of
the Software distributed to Customers shall be accompanied by a copy of
the XXXX in accordance with Section 5.04.
2.05 DEVELOPMENT AND ON-LINE STORE. Distributor agrees that for the term of
this Agreement it shall not provide any technology developed for COREL as
part of the Development but to which it retains ownership pursuant to
Section 2.03 to any direct competitor of COREL. For purposes of this
Agreement, a direct competitor shall mean; (i) Adobe and its affiliates;
(ii) Microsoft and its affiliates; (iii) the Learning Company and its
affiliates: (iv) IMSI and its affiliates including Art Today; (v)
Eyewire; and (vi) Xxxx.xxx. For purposes of this Section 2.05, affiliate
shall mean a party that controls, is controlled by or is under common
control with another party.
2.06 DISTRIBUTOR AGREEMENTS. All Resellers of Distributor must be subject to
binding written agreements with Distributor that include provisions
consistent with the material substance of Sections 2, 3, 4, 5.04, 5.07,
8, 9, 10, 11, 12 and 13 of this Agreement, and such agreements must be
materially no less protective of COREL's rights in the Software than are
the terms and conditions of this Agreement.
3. TRADEMARKS
3.01 COREL MARKS. During the term of this Agreement, COREL grants Distributor
a non-exclusive license to display the COREL Marks only for the
distribution and marketing of the Software as part of a Product through
ESD.
3.02 NON-ALTERATION. Distributor agrees not to alter the COREL Marks,
copyright notices or designs of any Software. Distributor acknowledges
and agrees that COREL retains all of its right, title and interest in the
COREL Marks, and all use of the COREL Marks by Distributor shall inure to
the benefit of COREL.
3.03 XXXX POLICIES AND STANDARDS. Distributor shall display the COREL Marks in
accordance with the Guidelines for Using COREL Trade-marks and COREL Logos
set forth in Schedule "G" or otherwise in effect from time to time. COREL
retains the right to specify and approve the quality and standards of all
materials on which the COREL Marks are displayed and to inspect samples
of such materials from time to time. Failure of Distributor to adhere to
such standards of quality shall be grounds for COREL to terminate
Distributor's rights to use such COREL Marks and to terminate this
Agreement. In order to enable COREL to protect its rights in the COREL
Marks, Distributor will advise COREL in writing of every country in which
it markets or distributes the Software or uses the COREL Marks.
3.04 VALIDITY AND ENFORCEABILITY OF MARKS. Distributor shall not at any time
during or after the term of this Agreement assert any claim or interest
in or to any of the COREL Marks or institute any proceeding reasonably
calculated to adversely affect the validity or enforceability of any of
the COREL Marks. Distributor shall not register, seek to register, or
cause to be registered any of COREL's trade-marks, logos, copyrights,
including the COREL Marks without COREL's prior written consent.
Distributor shall not adopt or use such trade-marks, trade names, logos
or insignia or any confusingly similar work or symbol, as part of
Distributor's company or partnership name.
3.05 INFRINGEMENT AND FURTHER ASSURANCES. Distributor agrees to report all
infringement or improper or unauthorized use of COREL's trade-marks,
trade names, logos or insignia, including the COREL Marks which come to
the attention of Distributor. Distributor further agrees to execute all
documents and further assurances required by COREL to register or protect
COREL's rights.
3.06 DISTRIBUTOR MARKS. During the term of this Agreement, Distributor grants
COREL a non-exclusive license to display the trade names, trademarks,
logos, service marks and product designations of Distributor and its
licensors (collectively, the "Distributor Marks").
3.07 NON-ALTERATION. COREL agrees not to alter the Distributor Marks. COREL
acknowledges and agrees that Distributor retains all of its right, title
and interest in the Distributor Marks, and all use of the Distributor
Marks by COREL shall inure to the benefit of Distributor.
3.08 XXXX POLICIES AND STANDARDS. COREL shall display the Distributor Marks in
accordance with the Guidelines for Using Distributor Trade-marks and
Distributor Logos set forth in Schedule "Q" or otherwise in effect from
time to time. Distributor retains the right to specify and approve the
quality and standards of all materials on which the Distributor Marks are
displayed and to inspect samples of such materials from time to time.
Failure of COREL to adhere to such standards of quality shall be grounds
for Distributor to terminate COREL'S rights to use such Distributor Marks
and to terminate this Agreement.
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3.09 VALIDITY AND ENFORCEABILITY OF MARKS. COREL shall not at any time during
or after the term of this Agreement assert any claim or interest in or to
any of the Distributor Marks or institute any proceeding reasonably
calculated to adversely affect the validity or enforceability of any of
the Distributor Marks. COREL shall not register, seek to register, or
cause to be registered any of Distributor's trade-marks, logos,
copyrights, including the Distributor Marks without Distributor's prior
written consent. COREL shall not adopt or use such trademarks, trade
names, logos or insignia or any confusingly similar work or symbol, as
part of COREL's company or partnership name.
3.10 INFRINGEMENT AND FURTHER ASSURANCES. COREL agrees to report all
infringement or improper or unauthorized use of Distributor's
trade-marks, trade names, logos or insignia, including the Distributor
Marks which come to the attention of COREL. COREL further agrees to
execute all documents and further assurances required by Distributor to
register or protect Distributor's rights.
3.11 DISTRIBUTOR MARKS. COREL agrees that Distributor shall be permitted to
display the Distributor Marks in the form of a static graphic on the
Store which is not hyperlinked, upon prior written approval by COREL, to
indicate that the Store is developed and maintained by Distributor, to
indicate Distributor Products, and to otherwise identify Distributor in
connection with the Store. Such static graphic shall be no more than 80 x
60 pixels on the main page of the Store and no more than 80 x 30 pixels
on any other page of the Store. Distributor acknowledges and agrees that
such rights of display of the Distributor Marks on the Store shall in no
way confer to Distributor any right, title or interest in or to the Web
Pages or any modification thereof.
4. TERM OF AGREEMENT
4.01 EFFECTIVE DATE. This Agreement shall be effective as of the Effective
Date.
4.02 INITIAL TERM. The initial term of this Agreement shall commence upon the
Effective Date and shall continue, subject to Section 14, for a period of
twelve (12) months from such date.
4.03 RENEWAL. Subject to Section 14, this Agreement shall be renewed for
subsequent periods of twelve (12) months at the end of the prior twelve
(12) month term unless either party notifies the other prior to the
expiry of the term that it does not wish to renew the Agreement for a
further twelve (12) month term.
5. RESPONSIBILITIES OF DISTRIBUTOR
5.01 DEVELOPMENT. Distributor agrees to provide COREL the Development as
further described in Schedule "H" attached hereto. In addition,
Distributor agrees to provide COREL with forty (40) hours of user
interface redesign Development which includes a complete or significant
overhaul of the look and feel Development in each three (3) month period
of this Agreement at no additional cost to COREL. Distributor agrees that
COREL is the sole and exclusive owner of all right, title and interest in
the Web Pages and any web pages provided by COREL to Distributor under
this Agreement including but not limited to any modification thereof.
Distributor agrees that COREL may request, at any time, additional
functionality Development for the Store which has not been included
herein. Implementation of any such additional functionality Development
and deadlines relating thereto will be agreed in writing by both parties
prior to Distributor commencing any such functionality Development. COREL
shall pay Distributor for any additional Development in accordance with
Section 7.02 and Schedule "K".
5.02 PROFESSIONAL SERVICES. Distributor agrees to provide COREL the
Professional Services as further described in Schedule "K" attached
hereto.
5.03 MARKETING SERVICES. Distributor agrees to provide COREL the Marketing
Services as further described in Schedule "J" attached hereto.
5.04 ACCEPTANCE OF XXXX. Distributor shall display to Customer the applicable
XXXX as provided by COREL for the Software prior to download and/or
purchase of the Software by Customer. Distributor shall require all
Customers to either accept or reject the terms and conditions of the XXXX
via a point and click mechanism or other mechanism acceptable to COREL
prior to download and/or purchase and, in the event Customer rejects the
XXXX, Customer shall not be permitted to download or purchase the
Software. Distributor agrees that the mechanism used by Distributor to
require Customers to accept or reject the XXXX shall be in a form which
will record and store all Customers acceptance of the XXXX for future
reference.
5.05 RESTRICTIONS. Distributor shall distribute the Software only as permitted
under this Agreement and shall not alter the Software, Software packaging
or XXXX or any part thereof. Distributor shall not rent the Software or
Products or knowingly distribute or resell to anyone who rents same or
infringes COREL's rights. Distributor shall immediately discontinue all
access to Distributor System and distribution of Software or Products to
Customers who rent same or infringe COREL's rights. Distributor shall
impose this same restriction on all Customers, other than end users, who
purchase Products or Software from Distributor.
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5.06 ENCRYPTION. Distributor shall be entitled to encrypt the XXXX and
Software for ESD as part of Product provided that the additions in no way
alter the features or functionality of the Software or XXXX or create any
obligations, warranties or representations on behalf of COREL.
5.07 COMPLIANCE WITH LAWS. Distributor shall comply with all laws, rules,
regulations and industry standards existing with respect to the Software,
the Merchandise, the Technical Support Products and the performance by
Distributor of its obligations hereunder, including without limitation,
data protection and Customer Information Processing, existing in the
jurisdictions where Distributor carries on activities under this
Agreement and where Software, the Merchandise and/or the Technical
Support Products is resold or distributed from time to time. In
particular, Distributor shall not export or re-export the Software, the
Merchandise and/or the Technical Support Products, either directly or
indirectly, to countries to which the United States has prohibited
export, including, but not limited to, Cuba, Iran, Iraq, Libya, Syria and
North Korea.
5.08 UPGRADES. In the distribution by Distributor of any Software upgrade
products, Distributor shall comply with all requirements on the resale of
such upgrades which COREL generally imposes on other distributors of
Software upgrades. Distributor shall impose this same restriction on all
Customers, who purchase Software from Distributor.
5.09 PAYMENT AND CREDIT CARD PROCESSING. Distributor shall be responsible for
processing all Customer orders and payment transactions using payment
methods mutually agreed to by the parties as provided in Schedule "H".
5.10 COREL DATABASE. Distributor shall develop and maintain a database which
shall contain all Customer Information relating to the Software and
Products collected by Distributor ("COREL Database"). Distributor agrees
that: (i) all information collected by Distributor identifying Products,
Serial Numbers, Customers or particulars about Customers is the
Proprietary Information of COREL and shall be governed by Section 8
herein; (ii) upon termination or expiration of this Agreement,
Distributor shall immediately provide all Customer Information contained
on the COREL Database, and any other Customer Information under the
possession or control of Distributor, to COREL provided that Distributor
may retain a copy of the COREL Database for verification purposes
regarding this Agreement; (iii) Distributor may maintain compilations of
data regarding Customers or Products with other data for business
purposes only provided that such compilations do not specifically
identify Customers or Products; (iv) Distributor shall not distribute,
sell or otherwise deal with the Customer Information other than to use
the database information to provide reports to COREL; and (v) COREL is in
no way restricted in the use of the COREL Database. Distributor agrees to
provide COREL with a copy of the COREL Database upon fourteen (14) days
written notice to Distributor in a form specified by COREL.
Notwithstanding any other limitations in this Agreement, the restrictions
on Distributor's ability to disclose or use any information in the COREL
Database shall not apply to information that Distributor obtained
independently from this Agreement.
5.11 DISTRIBUTOR DATABASE. Distributor shall develop and maintain a database
which shall contain all Customer Information relating to the Distributor
Products distributed pursuant to this Agreement and any Software,
Products, Merchandise and Technical Support Products distributed by
Distributor from any of its properties and collected by Distributor
("Distributor Database"). Distributor agrees that: (i) all information
collected by Distributor identifying Distributor Products, Customers or
particulars about Customers is the Proprietary Information of Distributor
and shall be governed by Section 8 herein; (ii) COREL shall have a
non-exclusive, worldwide, perpetual right to use, copy, publish and
distribute the Distributor Database and that COREL shall in no way be
restricted in its use of the Distributor Database; and (iii) upon
termination or expiration of this Agreement, Distributor shall
immediately provide all Customer Information contained on the Distributor
Database, and any other Customer Information under the possession or
control of Distributor, to COREL. Distributor agrees to provide COREL
with a copy of the Distributor Database upon fourteen (14) days written
notice to Distributor in a form specified by COREL.
5.12 REPORTS. Distributor shall provide COREL with reports as further
described in Schedule "F" hereto.
5.13 PROMOTION. Unless discontinued by COREL pursuant to Section 7.03 herein
or as otherwise agreed to by the parties, Distributor shall make all
Software available for purchase by Customers from Distributor at all
times.
5.14 ACCOUNT MANAGER. The parties agree to assign a dedicated account manager
as the point of contact for the other party regarding this Agreement.
Such account managers shall have the authority to approve any look and
feel Development modifications proposed by the other party in accordance
with Section 17.02.
5.15 DISTRIBUTOR SYSTEM AND WEB SITE. Distributor represents that it has a
fully functional Distributor System and Distributor Web Site as of the
Effective Date and that Distributor shall use best efforts to maintain
Distributor System and Distributor Web Site sufficient to enable
Customers to access, purchase and download Products. Distributor shall
provide all Customer, Reseller and/or Affiliates support for use of
Distributor System and Distributor Web Site including, but not limited
to, credit card processing and downloading of Products on Customer's hard
disk.
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5.16 DISTRIBUTOR SYSTEM OR WEB SITE FAILURE. In the event Distributor System
or Distributor's Web Site ceases to be available to Customers by reason
of some failure of equipment or services (whether or not caused by
Distributor or constituting force majeure as described in Section 17.05),
Distributor will use its best efforts to restore the Distributor System
and/or Distributor Web Site to normal operating condition as soon as is
reasonably practical. Distributor shall immediately advise COREL of any
such failure and provide failure reports as more fully described in
Schedule "F" hereto. In the event of any such failure for reasons
other than reasons constituting force majeure and for reasons other than
those within Distributor's control, including but not limited to the
performance or non-performance of Distributor's contractors including
Internet service providers ("ISPs") and/or subcontractors, Distributor
shall incur and pay to COREL those downtime charges as set forth in
Schedule "F" hereto. In addition, Distributor agrees that in the event
Distributor's Web Site or the Store is down and unavailable for Customers
to access and purchase for a total of eight (8) hours or more in any
month of this Agreement for reasons other than reasons constituting force
majeure and for reasons other than those within Distributor's control,
including but not limited to the performance or non-performance of
Distributor's contractors including ISPs) and/or subcontractors, COREL
shall be entitled to terminate this Agreement in accordance with Section
14.01.2.
5.17 DISTRIBUTOR SYSTEM MAINTENANCE. Distributor shall provide twenty four
(24) hours notice to COREL of any planned interruption of Distributor
System, Distributor Web Site or Store for maintenance or any other
purpose. However, during any maintenance period, Distributor shall ensure
that the Store continues to operate in the normal course of business.
5.18 SECURITY. Distributor represents it shall provide a secure system for all
Customer transactions, including, but not limited to, customer and credit
card information entry, using industry standard security technology and
shall update such technology on a regular basis. In the event Customer
Information is unable to be entered in a secure environment, Distributor
shall provide Customer with Distributor's Customer Service number. In
addition, Distributor agrees to display on the Store a security guarantee
disclaimer approved by COREL in writing. Such security guarantee shall
certify to Customers that any Customer transactions on the Store are done
in a secure manner in accordance with industry standard security
practices. Schedule "N" describes more fully the Distributor's security
technology.
5.19 VIRUS SCAN. Distributor shall scan all Products prior to distribution to
Customers for the presence of viruses.
5.20 PRESS RELEASES. Each party agrees that all information released to the
media or the general public regarding this Agreement or the other party,
including press releases, shall require prior written approval by the
other party.
5.21 SERIAL NUMBERS. COREL shall provide Distributor with an initial block of
serial numbers for the Software ("Serial Numbers"). Thereafter,
Distributor shall request subsequent blocks of Serial Numbers from COREL
as required. Distributor shall ensure that each copy of the Software
distributed to Customer is assigned a Serial Number specific to each copy
of the Software, as provided to Distributor by COREL and that each Serial
Number is assigned to only one copy of the Software.
5.22 NO DISTRIBUTION OF COUNTERFEITS. Distributor agrees that (i) it shall not
engage in the manufacture or knowingly engage in the use of
counterfeited, pirated or illegal Software; (ii) it shall not knowingly
engage in the distribution, supply or transfer of counterfeit, pirated or
illegal Software; and (iii) it shall not knowingly supply any Software to
Customers who engage in the use, manufacture, distribution or other
supply or transfer of counterfeit, pirated or illegal software.
5.23 ANTI-PIRACY EFFORTS. Distributor agrees report all occurrences of
counterfeited, pirated or illegal Software of which it becomes aware and
to provide reasonable assistance to COREL in the investigation of
counterfeit, pirated or illegal Software.
5.24 CONNECTION SUPPORT. Distributor shall provide connection support and
agrees that the minimum system requirements for browsing by Customer
shall be as provided in Schedule "H".
5.25 AFFILIATES. Distributor agrees that all Affiliates that have been
authorized by Distributor in accordance with Section 2.01 (v) shall be
required to either accept or reject the terms and conditions of the
Affiliate Agreement via a point and click mechanism or other mechanism
acceptable to COREL prior to Distributor providing such Affiliate with
permission to create a link to the Store and, in the event Affiliates
rejects the Affiliate Agreement, Affiliate shall not be permitted to
access to page which allows Affiliates to create a link to the Store.
Distributor agrees that the mechanism used by Distributor to require
Affiliates to accept or reject the Affiliate Agreement shall be in a form
which will record and store all Affiliates acceptance of the Affiliate
Agreement for future reference. Distributor shall ensure that the
Affiliates shall not modify the COREL graphics in any manner whatsoever.
In the event that Distributor receives notice and/or becomes aware that
an Affiliate has modified the COREL graphics in any manner whatsoever or
that an Affiliate has misrepresented COREL or COREL software products,
Distributor agrees to instruct the Affiliate to immediately remove the
COREL graphics and/or any such misrepresentation from such Affiliate's
web site
8
and, if Affiliates fail to do so, terminate its agreement with such
Affiliate. In the event that COREL, acting reasonably, requests that
Distributor terminates its agreement with any Affiliate, Distributor,
acting reasonably, shall comply with such request and shall terminate the
Affiliate.
5.26 DISTRIBUTOR PRODUCTS. Distributor agrees that it shall be responsible for
obtaining all third party authorizations required to distribute any
Distributor Products on the Store. In addition, Distributor shall display
a disclaimer on the Store wherever Distributor Products are offered to
Customers specifically identifying all such Distributor Products as being
third party products which are not endorsed or promoted by COREL.
5.27 SHRINK-WRAP PRODUCTS. Distributor agrees that it shall offer all COREL
shrink-wrap products listed in Schedule "D" for sale to Customers on the
Store. Distributor shall order all such shrink-wrap products from a
COREL Authorized Distributor and ensure that it has a system in place to
allow Customers to receive shrink-wrap products in a timely manner.
5.28 SSL NOTICE. Distributor shall provide a notice to Customers prior to any
input of Customer Information that those Customers without browsers
containing Secure Socket Layer technology are advised that they also have
the option to phone in all Software orders.
5.29 PRIVACY NOTICE. Distributor shall ensure that it complies with COREL's
privacy policy as set out in Schedule "M" or as otherwise provided from
time to time. Distributor agrees that all Web Pages requesting Customer
Information from Customers shall display a privacy notice approved by
COREL.
5.30 QUARTERLY MEETINGS. Unless otherwise agreed between the parties, the
parties agree to meet once every three (3) month period of this Agreement
to discuss issues related to this Agreement, including, but not limited
to sales targets, marketing and development, for the following three (3)
month period. Such meeting shall alternate between each party's location
or another location as mutually agreed by the parties. The meeting shall
be attended by Distributor's Vice President of Strategic Development and
Vice President of Engineering, COREL's Manager of Internet Sales, the
parties' respective account managers and/or such other individuals as the
parties shall mutually agree.
6. RESPONSIBILITIES OF COREL
6.01 SUPPORT FOR CUSTOMERS. COREL shall be responsible for providing
maintenance and technical support for the Software to Customers in
accordance with COREL's standard procedures as they may be changed by
COREL from time to time. Such maintenance and technical support shall in
no way apply to: (i) Electronic Software Distribution and download
support for the Software; (ii) Customer use of the Distributor System;
and (iii) Distributor Products.
6.02 PREPARATION OF SOFTWARE FOR DISTRIBUTION. COREL agrees to provide
assistance as is commercially reasonable to Distributor to assist
Distributor to prepare Software for Electronic Software Distributor,
including the provision of XXXX, or other electronic documentation as
provided by COREL, in COREL's sole discretion.
6.03 WARRANT AGREEMENT. The parties agree to enter into a warrant agreement
for the provision of Distributor warrants to COREL within thirty (30)
days of execution of this Agreement.
7. PAYMENTS
7.01 AMOUNTS PAYABLE BY DISTRIBUTOR. Distributor shall pay to COREL the
following:
7.01.1 For Schedule "A" Software:
(i) an amount equal to [ * ] of COREL's suggested list price
as listed in Schedule "A" for each copy of the Schedule
"A" Software distributed to Customers through Distributor
System by Distributor in each [ * ] period;
(ii) an amount equal to [ * ] of COREL's suggested list price
as listed in Schedule "A" for each copy of the Schedule
"A" Software distributed to Customers by Distributor
though an Affiliate in each [ * ] period; and
(iii) an amount equal to [ * ] of COREL's suggested list price
as listed in Schedule "A" for each copy of the Schedule
"A" Software distributed to Customers by Distributor
through a Reseller in each [ * ] period.
7.01.2 For Schedule "B" Software, an amount equal to the Schedule "B"
Software Price multiplied by the number of copies of Schedule
"B" Software shipped to Distributor by COREL.
7.01.3 For Schedule "C" Software:
* CONFIDENTIAL TREATMENT REQUESTED.
9
(i) an amount equal to [ * ] of COREL's suggested list price
as listed in Schedule "C" for each copy of the Schedule
"C" Software distributed to Customers through Distributor
System by Distributor in each [ * ] period; and
(ii) an amount equal to [ * ] of COREL's suggested list price
as listed in Schedule "C" for each copy of the Schedule
"C" Software distributed to Customers by Distributor
though an Affiliate in each [ * ] period.
7.01.4 For Merchandise, an amount equal to the Merchandise Price
multiplied by the number of units of the Merchandise shipped by
COREL to Distributor;
7.01.5 For Distributor Products, an amount equal to [ * ] of the price
paid by Customers to Distributor for each copy of the
Distributor Products distributed to such Customers in each [ * ]
period; and
7.01.6 For Technical Support Products, an amount equal to the
Technical Support Product Price multiplied by the number of
Technical Support Products distributed by Distributor to
Customers in each [ * ] period.
All such amounts will be payable by Distributor to COREL within ten (10)
business days of the end of each two (2) week period. Distributor
acknowledges and agrees that COREL shall in no way be responsible for any
costs incurred by Distributor for any Schedule "B" Software, shrinkwrap
products listed in Schedule "D", Merchandise and Technical Support
Products offered by Distributor through Affiliates and/or Resellers.
7.02 AMOUNTS PAYABLE BY COREL. Within forty five (45) days after COREL's
receipt of an invoice from Distributor for Professional Services, COREL
shall pay Distributor the amounts set forth in Schedule "K" for such
Professional Services.
7.03 NOTICE OF CHANGES. During the term of this Agreement, COREL shall have
the right to change the Software Prices for any of the Software, the
Merchandise Prices for any of the Merchandise and/or the Technical
Support Product Prices for any of the Technical Support Products. COREL
shall be entitled to: (i) increase the Software Prices, Merchandise
Prices and/or Technical Support Product Prices or discontinue any
Software, Merchandise Prices and/or Technical Support Product Prices at
any time upon thirty (30) days prior written notice to Distributor; and
(ii) decrease the Software Prices, Merchandise Prices and/or Technical
Support Product Prices or add new Software, Merchandise and/or Technical
Support Products at any time upon notice to Distributor. In all such
cases COREL shall provide Distributor with a revised Schedule "A",
Schedule "B", Schedule "C", Schedule "E" and/or Schedule "I". In the
event that COREL raises: (i) the Software Prices for any Schedule "B"
Software, all orders for such Schedule "B" Software placed prior to the
effective date of the increase shall be invoiced to Distributor at the
lower amount; or (ii) the Merchandise Prices for any Merchandise, all
orders for such Merchandise placed prior to the effective date of the
increase shall be invoiced to Distributor at the lower amount. In the
event that COREL lowers: (i) the Software Prices for any Schedule "B"
Software, COREL shall, subject to the terms of this Section 7.03, grant
to Distributor a credit equal to the difference between the Software
Prices paid by Distributor for such Schedule "B" Software and the reduced
Software Prices for each unit of such Schedule "B" Software purchased by
Distributor within thirty (30) days prior to the date the reduced price
is first offered and remaining in the inventory of Distributor on the
date the reduced price is first offered; or (ii) the Merchandise Prices
for any Merchandise, COREL shall, subject to the terms of this Section
7.03, grant to Distributor a credit equal to the difference between the
Merchandise Prices paid by Distributor for such Merchandise and the
reduced Merchandise Prices for each unit of such Merchandise purchased by
Distributor within thirty (30) days prior to the date the reduced price
is first offered and remaining in the inventory of Distributor on the
date the reduced price is first offered. In the event COREL discontinues
any Software, Merchandise and/or Technical Support Products, Distributor
shall immediately remove all discontinued Software, Merchandise and/or
Technical Support Products from Distributor's Web Site and Distributor's
server and erase or destroy any Schedule "A" Software and/ or any
Schedule "C" Software contained on Distributor computers, any storage
media and/or computer diskettes in its possession or under its control.
7.04 SHIPMENT. COREL will ship the Schedule "B" Software and/or Merchandise to
Distributor pursuant to purchase orders placed by Distributor with COREL.
The Schedule "B" Software and/or Merchandise will be shipped to
Distributor, F.O.B. one of COREL's shipping locations, and transportation
will be made freight and insurance collect, which charges will be billed
to Distributor. Distributor will pay any applicable duties, import taxes
or other government charges assessed on any shipment, exclusive of any
tax upon COREL'S net income. Amounts payable by Distributor under this
section shall be paid by Distributor within thirty (30) days of the
shipment to which they relate.
7.05 TAXES. Distributor shall pay, in addition to all amounts specified in
this Agreement, all duties and foreign, federal, state, provincial,
county or local income taxes, value added taxes, use, personal, property,
sales taxes and other taxes whatsoever, or amounts in lieu thereof, and
interest thereon, paid or payable or collectible by
* CONFIDENTIAL TREATMENT REQUESTED.
10
COREL (exclusive of taxes based on COREL's net income) and levied or
based on amounts chargeable to or payable by Distributor pursuant to this
Agreement. In the event any payments required to be made by Distributor
under this Agreement are subject to applicable withholding tax that
Distributor is required to deduct from such payments, Distributor shall
promptly deliver to COREL receipts issued by appropriate government
authorities for all such taxes withheld or paid by Distributor and
Distributor shall fully and promptly cooperate with COREL to provide such
information and records as COREL may require in connection with any
application by COREL to obtain available tax credits. Unless otherwise
agreed to by the parties, the parties agree to discuss, in approximately
six (6) months after the Effective Date of this Agreement, issues
relating to the remittance of taxes or withholding taxes under this
Agreement. Such meeting shall be held in conjunction with the quarterly
meetings set forth in Section 5.31 of this Agreement.
7.06 LATE PAYMENT. If Distributor is more than thirty (30) days in arrears
under this Agreement, COREL will give written notice to Distributor that
Distributor is responsible for payment of all outstanding amounts and
finance charges. If the outstanding amounts are not paid within ten (10)
days of such notice, COREL has the right to terminate this Agreement.
Late payments will be assessed a 1% finance charge per month (12% per
annum) or the highest finance charge permitted by applicable law,
whichever is less. Distributor shall pay all costs including reasonable
attorney's fees, incurred by COREL in collecting overdue amounts. In
addition, if Distributor is in arrears to any extent under this
Agreement, COREL may hold further shipments until all arrears have been
paid.
7.07 U.S. CURRENCY. All payments to COREL pursuant to this Agreement shall be
made in the lawful currency of the United States of America and all
amounts referred to in this Agreement are in the lawful currency of the
United States of America.
7.08 AUDITS. Distributor agrees to maintain complete and accurate records
relating to its promotion, marketing, use and distribution of the
Software, Merchandise and/or Technical Support Products. COREL shall have
the right no more often than once each twelve (12) month period, and upon
ten (10) days notice, to appoint a nationally recognized auditing firm to
examine Distributor's books and records in order to verify Distributor's
compliance with the promotion, marketing, use, distribution, payment and
reporting terms of this Agreement. Any such audit shall be at the expense
of COREL unless the audit reveals a material non-compliance by
Distributor with the promotion, marketing, use, distribution, payment and
reporting terms of this Agreement, or an underpayment by Distributor of
five percent (5%) or more of amounts paid or payable to COREL, in which
case the audit shall be at the expense of Distributor, in addition to
paying any deficit to COREL.
7.09 SET-OFF. COREL shall be entitled to set off any amounts owing to
Distributor by COREL pursuant to this Agreement against any amounts owing
to COREL by Distributor under this or any other agreement with COREL, its
subsidiaries or affiliates and Distributor.
7.10 STOCK BALANCING. Distributor may return Merchandise and/or Schedule "B"
Software to COREL from time provided that all such returns are in
accordance with COREL's Stock Balancing Guidelines attached hereto as
Schedule "S".
8. CONFIDENTIALITY
8.01 PROPRIETARY INFORMATION. "Proprietary Information" means, in the case of
information disclosed to Distributor by COREL, (i) the terms and
conditions of this Agreement; (ii) any information provided to Distributor
by COREL to enable Distributor to perform the Electronic Software
Distribution, including, but not limited to technical and financial
information; (iii) all binary code, inventions, information, know-how and
ideas, including but not limited to, the Software, provided to
Distributor; and (v) any information with respect to COREL which it has
received or may in the future receive in connection with this Agreement
which is not otherwise available to the general public without
restriction. "Proprietary Information" means, in the case of information
disclosed to COREL by Distributor, (i) the terms and conditions of this
Agreement; (ii) all COREL Database and Customer Information as more fully
described in Sections 5.10 and 5.11 herein; and (iii) any information
with respect to Distributor which COREL has received or may in the future
receive in connection with this Agreement which is not otherwise
available to the general public without restriction. In the case of
information received by either COREL or Distributor, excluding the
Customer Information, the obligations of confidentiality do not apply to
information that: (i) prior to or after the time of disclosure becomes
part of the public domain through no breach of this Agreement; (ii) is
disclosed to the receiving party by a third party under no legal
obligation to maintain the confidentiality of such information; or (iii)
is in the possession of the receiving party at the time of disclosure
without any obligation of confidentiality. Proprietary Information shall
be treated confidentially by the receiving party and its employees and
contractors and shall not be disclosed by the receiving party without the
disclosing party's prior written consent.
8.02 TREATMENT OF PROPRIETARY INFORMATION. The parties agrees to hold all
Proprietary Information of the other in trust and confidence for the
other and not to use the same other than as expressly authorized under
and to carry out the purposes of this Agreement. The receiving party
shall not duplicate all or any part of the disclosing party's Proprietary
Information, except in accordance with the terms and conditions of this
Agreement. Each
11
party shall have an appropriate agreement with each of its employees and
contractors having access to the other party's Proprietary Information
sufficient to enable that party to comply with all the terms of this
Agreement. Each party agrees to protect the other party's Proprietary
Information with the same standard of care and procedures which it uses
to protect its own trade secrets and confidential or proprietary
information of like importance and, in any event, shall adopt or maintain
procedures reasonably calculated to protect such Proprietary Information.
8.03 VIOLATION OF TERMS OF SECTION 8. Each party shall promptly report to the
other any actual or suspected violation of the terms of this Section 8,
and shall take all reasonable steps to prevent, control or remedy such
violation.
8.04 EQUITABLE RELIEF. In recognition of the unique and proprietary nature of
the information disclosed by each party, it is agreed that each party's
legal remedy for breach by the other party of its obligations under this
section 8 shall be inadequate and the disclosing party shall, in the
event of such breach, be entitled to equitable relief, including without
limitation, injunctive relief and specific performance, in addition to
any other remedies provided hereunder or available at law.
9. COREL WARRANTIES AND OTHER REPRESENTATIONS
9.01 WARRANTY. The Software storage medium is warranted against defects in
workmanship and materials for a period of ninety (90) days from the date
it is delivered to Distributor. In the event that the storage medium is
defective COREL will replace it free of charge with another copy of the
Software. Replacement of the storage medium shall be COREL's sole
obligation and Distributor's sole remedy for a breach of the warranty in
this section.
9.02 LIMITATION. EXCEPT AS OTHERWISE PROVIDED IN SECTION 9.01, THE SOFTWARE,
STORAGE MEDIA, MERCHANDISE AND TECHNICAL SUPPORT PRODUCTS ARE PROVIDED
AND LICENSED BY COREL TO DISTRIBUTOR ON AN "AS IS" BASIS AND THERE ARE NO
WARRANTIES, REPRESENTATIONS OR CONDITIONS, EXPRESSED OR IMPLIED, WRITTEN
OR ORAL, ARISING BY STATUTE, OPERATION OF LAW, USAGE OF TRADE, COURSE OF
DEALING OR OTHERWISE, REGARDING THEM OR ANY OTHER PRODUCT OR SERVICE
PROVIDED BY COREL HEREUNDER OR IN CONNECTION HEREWITH BY COREL. COREL
DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABLE QUALITY,
SATISFACTORY QUALITY, MERCHANTABILITY, DURABILITY OR FITNESS FOR A
PARTICULAR PURPOSE. NO REPRESENTATION OR OTHER AFFIRMATION OF FACT,
INCLUDING BUT NOT LIMITED TO STATEMENTS REGARDING PERFORMANCE OF THE
SOFTWARE, OR STORAGE MEDIA, WHICH IS NOT CONTAINED IN THIS AGREEMENT,
SHALL BE DEEMED TO BE A WARRANTY BY COREL.
9.03 NO VARIATION. NO AGREEMENTS VARYING OR EXTENDING THE TERMS OF SECTION
9.02 WILL BE BINDING ON COREL UNLESS IN WRITING AND SIGNED BY AN
AUTHORIZED SIGNING OFFICER OF COREL.
9.04 DISTRIBUTOR NOT TO BIND. Distributor will give and make no warranties or
representations on behalf of COREL as to quality, satisfactory quality,
merchantability, merchantable quality, fitness for a particular use or
purpose or any other features of the Software, Merchandise and/or
Technical Support Products; and Distributor shall not incur any
liabilities, obligations or commitments on behalf of COREL, including
without limitation, a variation of the End User License.
10. DISTRIBUTOR WARRANTIES
10.01 YEAR 2000 COMPLIANCY. Distributor warrants that all hardware, software
and firmware products used by Distributor or in Distributor's System
shall be able to accurately process date data (including but not limited
to calculating, comparing and sequencing) from, into, and between the
twentieth and twenty-first centuries, including leap-year calculations.
10.02 ENCRYPTION WARRANTY. Distributor warrants that the Distributor System
shall receive and transmit all Customer information in encrypted format.
Distributor shall continue to update the Distributor System with
encryption technology reasonably suited and intended for this application
as it is shown to be effective and will use best efforts to provide the
most current encryption technology available. Subject to the
Distributor's encryption warranty set forth in this Section 10.02,
Distributor shall not be responsible or liable to Customer for
unauthorized activities of third parties involving Customer Information.
10.03 SERVICE WARRANTY. Distributor warrants and represents to COREL that it
shall perform the Development Services, Professional Services and
Marketing Services in a professional manner using only properly trained
and competent personnel.
12
11. INFRINGEMENT
11.01 DEFENSE AND SETTLEMENT. If notified promptly in writing of any action
(and all prior related claims) brought against Distributor alleging that
Distributor's resale, distribution or other disposition of the Software
and/or Merchandise under this Agreement infringes any valid copyright,
trademark or United states or Canadian patent, COREL will defend that
action at its expense and will pay the costs and damages finally awarded
against Distributor in the action, provided: that Distributor provides
COREL with prompt written notice of such claim(s); that COREL shall have
sole control of the defense of any such action and all negotiations for
its settlement or compromise; that Distributor, and where applicable,
those for whom Distributor is in law responsible, cooperate fully with
COREL in its defense of the action; and that COREL shall have no
liability if (a) the action results from (i) the use of the Software for
purposes or in an environment for which it was not designed; (ii)
modification of the Software and/or Merchandise by anyone other than
COREL or bundling of the Software with Distributor Product(s); (iii)
distribution of any Software and/or Merchandise or display or use of any
COREL Xxxx after COREL's notice to Distributor that it should cease
distribution or use of such Software, Merchandise and/or COREL Xxxx due
to a possible infringement; or (iv) Electronic Software Distribution
provided by Distributor; or (b) the infringement claim arises as a result
of Distributor's breach of the terms and conditions of this Agreement.
11.02 OPTIONS WHERE CLAIM. If a final injunction is obtained in such action
against Distributor's distribution of the Software and/or Merchandise or
if in COREL's opinion the Software and/or Merchandise is likely to become
the subject of a claim of infringement, COREL may at its sole option and
expense either procure for Distributor the right to distribute the
Software and/or Merchandise or replace or modify the Software and/or
Merchandise so that it becomes non-infringing .
11.03 ENTIRE LIABILITY. The foregoing states the entire liability of COREL and
the sole and exclusive remedy of Distributor with respect to any
intellectual or industrial property infringement.
12. LIMITATION OF LIABILITY
12.01 LIMITATION. IN NO EVENT WILL EITHER PARTY BE LIABLE FOR ANY INCIDENTAL,
INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES, OR ANY DAMAGES WHATSOEVER
RESULTING FROM LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN
CONNECTION WITH THIS AGREEMENT OR THE USE OR PERFORMANCE OF EITHER PARTY,
THE SOFTWARE, STORAGE MEDIA, MERCHANDISE, TECHNICAL SUPPORT PRODUCTS, OR
OTHER MATERIAL WHETHER SUCH ACTION IS BASED IN CONTRACT OR IN TORT,
INCLUDING BUT NOT LIMITED TO NEGLIGENCE, AND WHETHER OR NOT SUCH PARTY
HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR SUCH DAMAGES ARE
FORESEEABLE. NOTWITHSTANDING THE FOREGOING: (i) DISTRIBUTOR ACKNOWLEDGES
AND AGREES THAT IN NO EVENT SHALL THIS SECTION 12.01 APPLY TO
DISTRIBUTOR'S OBLIGATIONS UNDER SECTIONS 2.02,2.04,3.03, 3.04, 5.04,
5.05, 5.07, 5.22, 5.24, 7, 8, 9.04, AND 13.01; and (ii) COREL
ACKNOWLEDGES AND AGREES THAT IN NO EVENT SHALL THIS SECTION 12.01 APPLY
TO COREL'S OBLIGATIONS UNDER SECTIONS 2.03, 3.08, 3.09 AND 8.
12.02 COREL'S AGGREGATE LIABILITY. Other than as provided in Section 11.01 and
13.02, COREL's aggregate liability to Distributor whether for negligence,
breach of contract, misrepresentation or otherwise shall in respect of a
single occurrence, or a series of occurrences, in no circumstances exceed
the Software Prices, Merchandise and/or Technical Support Product Prices
paid by Distributor to COREL over the twelve (12) month period preceding
the claim by Distributor.
12.03 DISTRIBUTOR'S AGGREGATE LIABILITY. Other than as provided in Section
13.01, Distributor's aggregate liability to COREL whether for negligence,
breach of contract, misrepresentation or otherwise shall in respect of a
single occurrence, or a series of occurrences, in no circumstances
exceed: (i) gross sales of all COREL Software, Merchandise and Technical
Support Products on the Store by Distributor over the twelve (12) month
period preceding the claim by COREL; or (ii) an amount of four million
dollars ($4,000,000.00 USD) whichever is greater.
INDEMNIFICATION
13.01 DISTRIBUTOR INDEMNIFICATION. Except as set forth in Section 11, if
notified promptly in writing of any action (and all prior related claims)
brought against COREL by Distributor's Customers or any third party
relating to: (i) Distributor's performance or non-performance of its
obligations hereunder; including, but not limited to negligence; (ii)
Distributor's distribution of the Software, Merchandise and/or Technical
Support Products through Distributor's System; (iii) Distributor's
distribution of the Schedule "A" Software through Resellers; (iv) the
maintenance, performance, non-performance or functionality of the
Distributor System and/or Distributor Web Site; (v) breach of Section 10
warranties; (vi) misuse of any Customer Information or credit card
information submitted to Distributor; (vii) Distributor Products or
Distributor's distribution thereof; (viii) claims by a third party from
whom Distributor has not received authorization to distribute such third
party's
13
Distributor Product; (ix) for the acts or omissions of the Affiliates or
links created by the Affiliates; or (x) Distributor's security guarantee,
Distributor will defend that action at its expense and will pay the
costs (including reasonable attorney's fees) and damages finally awarded
against COREL in the action, provided: that COREL provides Distributor
with prompt written notice of such claim(s); that Distributor shall have
sole control of the defense of any such action and all negotiation for
its settlement or compromise; and that COREL, and where applicable, those
for whom COREL is in law responsible, cooperate fully with Distributor in
its defense of the action, at Distributor's expense. Notwithstanding
the right for Distributor to control the defense of any action, and all
negotiation for its settlement or compromise, Distributor agrees that it
shall not enter into any final settlement with respect to any claims
involving COREL's intellectual property without prior written
authorization from COREL.
13.02 COREL INDEMNIFICATION. If notified promptly in writing of any action (and
all prior related claims) brought against Distributor by Customers,
relating to the Software, Merchandise and/or Technical Support Products,
COREL will defend that action at its expense and will pay the costs
(including reasonable attorney's fees) and damages finally awarded
against Distributor in the action, provided: that Distributor provides
COREL with prompt written notice of such claim(s); that COREL shall have
sole control of the defense of any such action and all negotiations for
its settlement or compromise; that Distributor, and where applicable,
those for whom Distributor is in law responsible, cooperate fully with
COREL in its defense of the action, at COREL's expense; and that COREL
shall have no liability to the extent the action results from (i) the use
of the Software for purposes or in an environment for which it was not
designed; (ii) modification of the Software, Merchandise and/or Technical
Support Products; (iii) distribution of any Software, Merchandise and/or
Technical Support Products by Distributor after COREL's notice to
Distributor that it should cease distribution of such Software,
Merchandise and/or Technical Support Products; or (iv) breach by
Distributor of the terms and conditions of this Agreement.
14. TERMINATION
14.01 TERMINATION. This Agreement will terminate in the event of any of the
following:
14.01.1 written notice of termination from COREL, effective
immediately, under Section 7.06;
14.01.2 on the thirtieth (30th) day after one party gives the other
written notice of breach by the other of any material term or
condition of this Agreement unless the breach is cured before
that day;
14.01.3 written notice of termination by one party, effective
immediately, after a receiver has been appointed in respect of
the whole or a substantial part of the other's assets or a
petition in bankruptcy or for liquidation is filed by or
against that other or if the other has been dissolved or
liquidated or is insolvent;
14.01.4 written notice of termination, effective immediately, by the
non-defaulting party, if Distributor or COREL has breached its
obligations under Section 8; or
14.01.5 upon the expiry of: (i) [ * ] following receipt by
Distributor of written notice from COREL terminating this
Agreement for convenience; or (ii) [ * ] following receipt by
COREL of written notice from Distributor terminating this
Agreement for convenience, provided that this right is not
exercised by Distributor for the first [ * ] of this
Agreement.
14.02 NO COMPENSATION. Distributor acknowledges and agrees that it has no
expectation that its business relationship with COREL will continue for
any minimum period of years or that Distributor shall obtain any
anticipated amount of profits by virtue of this Agreement. The parties
agree that the termination provisions herein, in terms of both notice and
default events are reasonable and agree not to contest same by way of
wrongful termination proceedings or otherwise.
15. EFFECT OF TERMINATION
15.01 DISTRIBUTOR. In the event of expiration or termination Distributor shall:
15.01.1 perform with respect to COREL all payment and other obligations
of Distributor under this Agreement within thirty (30) days of
termination or expiration;
15.01.2 immediately cease to use the COREL Marks in any matter
whatsoever; immediately cease to act as a Distributor of the
Software, Merchandise and Technical Support Products and to
represent itself as such; and immediately within two (2)
business days from the date of termination or expiration,
return all gold masters for the Schedule "A" Software and
Schedule "C" Software to COREL at Distributor's sole cost and
expense;
* CONFIDENTIAL TREATMENT REQUESTED.
14
15.01.3 immediately remove all Software, Merchandise and Technical
Support Products from Distributor's Web Site and Distributor's
server and erase or destroy any Schedule "A Software and
Schedule "C" Software contained on Distributor computers and/or
computer diskettes and/or other storage media in its possession
or under its control;
15.01.4 within two (2) business days from the date of termination or
expiration, transfer to COREL the COREL Database within its
possession or under its control;
15.01.5 within two (2) business days from the date of termination or
expiration, transfer to COREL a copy of the Distributor
Database within its possession or under its control;
15.01.6 within two (2) business days from the date of termination or
expiration, provide to COREL all backup copies of all Web
Pages and all copies of Wavier of Moral Rights as they relate
to the Web Pages and a minimum of ten (10) hours of assistance
to help COREL to implement the Web Pages on COREL's server or
other server as designated by COREL; and
15.01.7 for a period of thirty (30) days from the date of termination
or expiration, maintain a single static HTML page that
redirects visitors attempting to access the Store to a URL
specified by COREL.
15.02 SURVIVAL. Sections 2.02, 2.03, 3.02, 3.04, 3.07, 3.09, 5.07, 5.12, 6.01,
7.01, 7.05 to 7.09 inclusive, 8, 9, 11, 12, 13, 14.02, 15, 16 and 17
shall survive the termination of this Agreement.
15.03 NO PREJUDICE. Except as provided in Section 14.02, termination hereunder
shall be without prejudice to any other right or remedy to which either
party may be entitled hereunder in law.
15.04 DESTROY OR DELIVER UP. COREL shall have the option to require Distributor
to destroy and certify that it has destroyed or to deliver to COREL, any
property of COREL then in its possession or under its control.
16. DISPUTE RESOLUTION
16.01 DISPUTE RESOLUTION PROCESS. In the event of a dispute between COREL and
Distributor in relation to this Agreement, the parties agree that they
shall participate in good faith in the following dispute resolution
process, and the parties agree that except for the provisions of Sections
2.02, 2.03, 8.04, 9.04 and 13 legal remedies cannot be resorted to until
such time that each step of this process has been followed:
(i) A dispute shall be formalized, by the party raising the dispute,
when the issues relating to the dispute are placed in writing and
submitted to the other party with adequate backup material, in the
submitting party's reasonable judgment, to substantiate the
dispute. The submittal in writing shall delivered to the other
party as required under Section 17.09 and to each party's account
representative;
(ii) The dispute shall be handled by resolution by the two (2)
designated account representatives within thirty (30) days from
submittal. The parties must mutually agree to the resolution;
(iii) Failing resolution under (ii) above, the dispute, including all
supporting documentation and the positions of the parties from
paragraph (ii) above, shall be submitted for resolution to the
Internet Sales Manager in the case of COREL and to Distributor's
designate, within thirty (30) days from submittal. The parties
must mutually agree to the resolution; and
(iv) Failing resolution under (iii) above, the dispute, including all
supporting documentation and the positions of the parties under
paragraph (iii) above, shall be submitted for resolution to the
Executive Vice President of Sales in the case of COREL and to
Distributor's designate, within thirty (30) days from submittal.
The parties must mutually agree to the resolution.
Either party shall be entitled to change Representatives provided that such
party provides written notice to the other in accordance with Section 17.09.
Failure to take any action on the part of either or both parties under any step
of this dispute resolution process for the specified thirty (30) day period
shall automatically move the dispute process to the next step in the process.
After having given notice in accordance with (i) above for the first step of
this process, the completion of the thirty (30) day time period in each step
shall be deemed to constitute notice to initiate the next step of the process.
17. MISCELLANEOUS
17.01 ENTIRE AGREEMENT. This Agreement constitutes the entire agreement between
the parties concerning the subject matter and supersedes all prior
statements, representations, discussions, negotiations and agreements,
both oral
15
and written, including all pre-printed terms and conditions appearing on
Distributor's order forms, COREL's acknowledgment of order forms and
COREL's invoice forms.
17.02 AMENDMENT OR WAIVER. COREL expressly reserves the right to modify
Schedules "A" to "E", inclusive, Schedule "G" and Schedule "M" from time
to time upon notice to Distributor and distributor expressly reserves the
right to modify Schedule "Q" from time to time upon notice to COREL.
Except as specifically provided for herein, this Agreement may not be
amended or modified except in a writing signed by authorized officers of
both parties. No order, invoice or similar document will affect this
Agreement even if accepted by the receiving party. Notwithstanding the
foregoing, the parties agree that any modification to the look and feel
Development shall not require an amendment to this Agreement signed by
authorized officers of both parties. However, any such modification
shall require the written approval of each parties' respective account
representative.
17.03 ILLEGAL OR UNENFORCEABLE PROVISIONS. If any one or more of the provisions
of this Agreement shall be found to be illegal or unenforceable, this
Agreement shall nevertheless remain in full force and effect, and such
term or provision shall be deemed severed.
17.04 INDEPENDENT CONTRACTORS. The parties to this Agreement are independent
contractors. No relationship of principal to agent, master to servant,
employer to employee or franchisor to franchisee is established hereby
between the parties. Neither party has the authority to bind the other or
incur any obligation on its behalf.
17.05 FORCE MAJEURE. Unless continuing for a period of ninety (90) consecutive
days, or unless involving the payment of amounts due under this
Agreement, no default, delay or failure to perform on the part of either
party shall be considered a breach of the Agreement if such default,
delay or failure to perform is shown to be due entirely to an event of
force majeure, or to causes beyond the reasonable control of the
defaulting party including without limitation, strikes, riots, civil
disturbances, actions or inaction concerning governmental authorities,
epidemics, war, embargoes, severe weather, fire, earthquakes, acts of God
or the public enemy or default of a common carrier, always provided that
the party so relieved of its obligations shall take reasonable steps to
prevent, correct or amend such act or event which renders such
obligations impossible.
17.06 NO WAIVER. Neither of the party's rights to enforce provisions of this
Agreement shall be affected by any prior course of dealing, waiver,
delay, omission or forbearance.
17.07 ASSIGNMENT. This Agreement and the rights granted hereunder shall not be
assigned, encumbered by security interest or otherwise transferred by
Distributor without the prior written consent of COREL, which shall not
be unreasonably withheld. An amalgamation or merger of Distributor or
COREL with any person who is not a party to this Agreement shall be
deemed to result in an assignment of this Agreement. COREL may assign
this Agreement at any time upon notice to this effect to Distributor.
17.08 INUREMENT. This Agreement shall inure to the benefit of and be binding
upon the parties and their respective successors and permitted assigns.
17.09 NOTICES. Any notice or other communication to the parties shall be sent
to the addresses set out above, or such other places as they may from
time to time specify by notice in writing to the other party. All such
notices from Distributor to COREL shall be directed to the COREL Legal
Department and all such notices from COREL to Distributor shall be
directed to the attention of Distributor's General Counsel. Any such
notice or other communication shall be in writing, and, unless delivered
to a responsible officer of the addressee, shall be given by registered
mail, facsimile or telex and shall be deemed to have been given when such
notice should have reached the addressee in the ordinary course, provided
there is no strike by postal employees in effect or other circumstances
delaying mail delivery, in which case notice shall be delivered or given
by facsimile or telex.
17.10 FURTHER ASSURANCES. The parties agree to do all such things and to
execute such further documents as may reasonably be required to give full
effect to this Agreement.
17.11 TIME. Time shall be of the essence.
17.12 GOVERNING LAW. This Agreement shall be governed by and construed in
accordance with the laws of the State of Washington, excluding that body
of law applicable to choice of law and excluding the United Nations
Convention on Contracts for the International Sale of Goods and any
legislation implementing such Convention, if otherwise applicable. The
parties hereby consents and attorns to the jurisdiction of the courts of
such state. If either party employs attorneys to enforce any rights
arising out of or relating to this Agreement, the prevailing party shall
be entitled to recover reasonable attorney's fees. Each party waives any
right, and agrees not to apply to have any disputes under this Agreement
tried or otherwise determined by a jury, except where required by law.
16
17.13 NON-CONFLICT. No Director or Officer of Corel Corporation (and/or its
subsidiaries and affiliates) shall be admitted to any share or part of
this Agreement or to any benefit arising therefrom.
IN WITNESS WHEREOF, the parties have caused this Agreement to be executed by
their duly authorized representatives as of the date first above written.
XXXXXXX.XXX INC.
PER: /s/ Xxxxxxx X. Xxxxxxxx
------------------------------
Name: Xxxxxxx Xxxxxxxx
Title: EVP
COREL CORPORATION
PER:
------------------------------
Name:
Title:
COREL CORPORATION LIMITED
PER:
------------------------------
Name:
Title:
17
SCHEDULE "A"
ELECTRONIC SOFTWARE AND SOFTWARE PRICES
ONLINE
DESCRIPTION COREL SKU XXXX. PRICE
Xara 2.0 CORELXARA2 109.95
Xara 2.0 Upgrade CORELXARA2UPGRADE 84.95
Netperfect English Full Product - Esd 11126-00001 199.95
Netperfect English Upgrade Product - Esd 11126-00002 99.95
Stock Photo Image (384 X 256) 8.95
Stock Photo image (768 X 512) 19.95
Stock Photo Image (1536 X 1024) 29.95
Stock Photo Image (3072 X 2048) 39.95
Vector Clipart Pack: Aircraft - Pc 11112(-)00001 9.95
Vector Clipart Pack: Aircraft - Mac 11112(-)00002 9.95
Vector Clipart Pack: Alphabet Fancies - Pc 11112(-)00003 9.95
Vector Clipart Pack: Alphabet Fancies - Mac 11112(-)00004 9.95
Vector Clipart Pack: Astrology - Pc 11112(-)00005 9.95
Vector Clipart Pack: Astrology - Mac 11112(-)00006 9.95
Vector Clipart Pack: Awards - Pc 11112(-)00007 9.95
Vector Clipart Pack: Awards - Mac 11112(-)00008 9.95
Vector Clipart Pack: Color Me - Pc 11112(-)00009 9.95
Vector Clipart Pack: Color Me - Mac 11112(-)00010 9.95
Vector Clipart Pack:Computer - Pc 11112(-)00011 9.95
Vector Clipart Pack: Computer - Mac 11112(-)00012 9.95
Vector Clipart Pack: Environment - Pc 11112(-)00013 9.95
Vector Clipart Pack: Environment - Mac 11112(-)00014 9.95
Vector Clipart Pack: Flags - Pc 11112(-)00015 9.95
Vector Clipart Pack: Flags - Mac 11112(-)00016 9.95
Vector Clipart Pack: Flowers - Pc 11112(-)00017 9.95
Vector Clipart Pack: Flowers - Mac 11112(-)00018 9.95
Vector Clipart Pack: Games - Pc 11112(-)00019 9.95
Vector Clipart Pack: Games - Mac 11112(-)00020 9.95
Vector Clipart Pack: Gardening - Pc 11112(-)00021 9.95
Vector Clipart Pack: Gardening - Mac 11112(-)00022 9.95
Vector Clipart Pack: Leisure - Pc 11112(-)00023 9.95
Vector Clipart Pack: Leisure - Mac 11112(-)00024 9.95
Vector Clipart Pack: Medical - Pc 11112(-)00025 9.95
Vector Clipart Pack: Medical - Mac 11112(-)00026 9.95
Vector Clipart Pack: People - Pc 11112(-)00027 9.95
Vector Clipart Pack: People - Mac 11112(-)00028 9.95
Vector Clipart Pack: Arrows - Pc 11112(-)00029 9.95
Vector Clipart Pack: Arrows - Mac 11112(-)00030 9.95
Vector Clipart Pack: Victorian - Pc 11112(-)00031 9.95
Vector Clipart Pack: Victorian - Mac 11112(-)00032 9.95
Vector Clipart Pack: Wedding Accessories - Pc 11112(-)00033 9.95
Vector Clipart Pack: Wedding Accessories - Mac 11112(-)00034 9.95
Vector Clipart Pack: Wedding Decorations - Pc 11112(-)00035 9.95
Vector Clipart Pack: Wedding Decorations - Mac 11112(-)00036 9.95
Vector Clipart Pack: Wedding People - Pc 11112(-)00037 9.95
Vector Clipart Pack: Wedding People - Mac 11112(-)00038 9.95
Vector Clipart Pack: Wedding Reception - Pc 11112(-)00039 9.95
Vector Clipart Pack: Wedding Reception - Mac 11112(-)00040 9.95
Vector Clipart Pack (B&W): Animal Symbols - Pc 11116(-)00001 9.95
Vector Clipart Pack (B&W): Animal Symbols - Mac 11116(-)00002 9.95
Vector Clipart Pack (B&W): Building Symbols - Pc 11116(-)00003 9.95
Vector Clipart Pack (B&W): Building Symbols -Mac 11116(-)00004 9.95
Vector Clipart Pack (B&W): Chinese Bullets - Pc 11116(-)00005 9.95
Vector Clipart Pack (B&W): Chinese Bullets - Mac 11116(-)00006 9.95
Vector Clipart Pack (B&W): Electronic Symbols - Pc 11116(-)00007 9.95
Vector Clipart Pack (B&W): Electronic Symbols - Mac 11116(-)00008 9.95
Vector Clipart Pack (B&W): Festive Symbols - Pc 11116(-)00009 9.95
Vector Clipart Pack (B&W): Festive Symbols - Mac 11116(-)00010 9.95
Vector Clipart Pack (B&W): Food Symbols - Pc 11116(-)00011 9.95
Vector Clipart Pack (B&W): Food Symbols - Mac 11116(-)00012 9.95
Vector Clipart Pack (B&W): Furniture Symbols - Pc 11116(-)00013 9.95
Vector Clipart Pack (B&W): Furniture Symbols - Mac 11116(-)00014 9.95
Vector Clipart Pack (B&W): Home Planning Symbols - Pc 11116(-)00015 9.95
Vector Clipart Pack (B&W): Home Planning Symbols - Mac 11116(-)00016 9.95
Vector Clipart Pack (B&W): Household Symbols -Pc 11116(-)00017 9.96
Vector Clipart Pack (B&W): Household Symbols - Mac 11116(-)00018 9.95
Vector Clipart Pack (B&W): Hygiene Symbols - Pc 11116(-)00019 9.95
Vector Clipart Pack (B&W): Hygiene Symbols - Mac 11116(-)00020 9.95
Vector Clipart Pack (B&W): Japanese Bullets - Pc 11116(-)00021 9.95
Vector Clipart Pack (B&W): Japanese Bullets - Mac 11116(-)00022 9.95
Vector Clipart Pack (B&W): Korean Bullets - Pc 11116(-)00023 9.95
Vector Clipart Pack (B&W): Korean Bullets - Mac 11116(-)00024 9.95
Vector Clipart Pack (B&W): Military Symbols - Pc 11116(-)00025 9.95
Vector Clipart Pack (B&W): Military Symbols - Mac 11116(-)00026 9.95
Vector Clipart Pack (B&W): Music Symbols - Pc 11116(-)00027 9.95
Vector Clipart Pack (B&W): Music Symbols - Mac 11116(-)00028 9.95
18
Vector Clipart Pack (B&W): Plant Symbols - Pc 11116(-)00029 9.95
Vector Clipart Pack (B&W): Plant Symbols - Mac 11116(-)00030 9.95
Vector Clipart Pack (B&W): Science Symbols - Pc 11116(-)00031 9.95
Vector Clipart Pack (B&W): Science Symbols - Mac 11116(-)00032 9.95
Vector Clipart Pack (B&W): Sign Symbols - Pc 11116(-)00033 9.95
Vector Clipart Pack (B&W): Sign Symbols - Mac 11116(-)00034 9.95
Vector Clipart Pack (B&W): Space Symbols - Pc 11116(-)00035 9.95
Vector Clipart Pack (B&W): Space Symbols -Mac 11116(-)00036 9.95
Vector Clipart Pack (B&W): Sports Equipment Symbols - Pc 11116(-)00037 9.95
Vector Clipart Pack (B&W): Equipment Clipart Pack - Mac 11116(-)00038 9.95
Vector Clipart Pack (B&W): Sports Symbols Clipart Pack - Pc 11116(-)00039 9.95
Vector Clipart Pack (B&W): Sports Symbols Clipart Pack - Mac 11116(-)00040 9.95
Webart Clipart Pack: Ancient - Pc 11117(-)00001 9.95
Webart Clipart Pack: Ancient - Mac 11117(-)00002 9.95
Webart Clipart Pack: Arts & Crafts - Pe 11117(-)00003 9.95
Webart Clipart Pack: Arts & Crafts - Mac 11117(-)00004 9.95
Webart Clipart Pack: Business - Pc 11117(-)00005 9.95
Webart Clipart Pack: Business - Mac 11117(-)00006 9.95
Webart Clipart Pack: Culinary - Pc 11117(-)00007 9.95
Webart Clipart Pack: Culinary - Mac 11117(-)00008 9.95
Webart Clipart Pack: Fantasy - Pc 11117(-)00009 9.95
Webart Clipart Pack: Fantasy - Mac 11117(-)00010 9.95
Webart Clipart Pack: Finance - Pc 11117(-)00011 9.95
Webart Clipart Pack: Finance - Mac 11117(-)00012 9.95
Webart Clipart Pack: Funky - Pc 11117(-)00013 9.95
Webart Clipart Pack: Funky- Mac 11117(-)00014 9.95
Webart Clipart Pack: Funky - Pc 11117(-)00015 9.95
Webart Clipart Pack: Garden - Mac 11117(-)00016 9.95
Webart Clipart Pack: High Tech - Pc 11117(-)00017 9.95
Webart Clipart Pack: High Tech - Mac 11117(-)00018 9.95
Webart Clipart Pack: Industry - Pc 11117(-)00019 9.95
Webart Clipart Pack: Industry - Mac 11117(-)00020 9.95
Webart Clipart Pack: Legal - Pc 11117(-)00021 9.95
Webart Clipart Pack: Legal - Mac 11117(-)00022 9.95
Webart Clipart Pack: Medical - Pc 11117(-)00023 9.95
Webart Clipart Pack: Medical - Mac 11117(-)00024 9.95
Webart Clipart Pack: Music - Pc 11117(-)00025 9.95
Webart Clipart Pack: Music - Mac 11117(-)00026 9.95
Webart Clipart Pack: Nature - Pc 11117(-)00027 9.95
Webart Clipart Pack: Nature - Mac 11117(-)00028 9.95
Webart Clipart Pack: Retro - Pc 11117(-)00029 9.95
Webart Clipart Pack: Retro - Mac 11117(-)00030 9.95
Webart Clipart Pack: Seasons - Pc 11117(-)00031 9.95
Webart Clipart Pack: Seasons - Mac 11117(-)00032 9.95
Webart Clipart Pack: Space - Pc 11117(-)00033 9.95
Webart Clipart Pack: Space - Mac 11117(-)00034 9.95
Webart Clipart Pack: Sports - Pc 11117(-)00035 9.95
Webart Clipart Pack: Sports - Mac 11117(-)00036 9.95
Webart Clipart Pack: Transportation - Pc 11117(-)00037 9.95
Webart Clipart Pack: Transportation - Mac 11117(-)00038 9.95
Webart Clipart Pack: Victorian - Pc 11117(-)00039 9.95
Webart Clipart Pack: Victorian - Mac 11117(-)00040 9.95
19
SCHEDULE "B"
HARD GOODS SOFTWARE AND SOFTWARE PRICES
This page was intentionally left blank
20
SCHEDULE "C"
PREMIUM SOFTWARE AND SOFTWARE PRICES
ONLINE
DESCRIPTION COREL SKU XXXX. PRICE
Premium Photos (393 X 259) 39.95
Premium Photos (2310 X 1524) 69.95
Premium Photos (3903 X 2553) 99.95
Illustrations 79.95
Design Bits (Low) 3.95
Design Bits (Medium) 5.95
Design Bits (High) 7.95
21
SCHEDULE "D"
SHRINK WRAP SOFTWARE AND SUGGESTED LIST PRICES
ONLINE
DESCRIPTION COREL SKU XXXX. PRICE
WordPerfect Office 2000 Professional WP2KPENGO 389.95
WordPerfect Office 2000 Professional Upgrade WP2KPUGENG0 209.95
WordPerfect Office 2000 Voice Powered WP2KVENGO 339.95
WordPerfect Office 2000 Voice Powered Upgrade WP2KVUGENGO 159.95
WordPerfect Office 2000 WP2KENGO 299.95
WordPerfect Xxxxxx 0000 Xxxxxxx XX0XXXXXXX 109.95
WordPerfect Suite 8 Standard WPS280ENGO 309.95
WordPerfect Xxxxx 0 Xxxxxxxx Xxxxxxx XXX00XXXXXXX 00.00
XxxxXxxxxxx Xxxxx 0 Alpha/Nt WPS80DAENGO 309.95
WordPerfect Xxxxx 0 Xxxxx/Xx Xxxxxxx XXX00XXXXXXXX 00.00
XxxxXxxxxxx Xxxxx 0 W/ Dragon WPSD80ENGO 319.95
WordPerfect Suite 8 W/ Dragon Upgrade WPSD80UGENGO 109.95
WordPerfect Suite 8 Legal Ed. W/ Dragon WPS80LENGO 309.95
WordPerfect Suite 8 Legal Ed. W/ Dragon Upgrade WPS80LUGENGO 219.95
WordPerfect Language Module #2 LM2MULTI0B 49.95
WordPerfect Suite 8 Professional WPSP80ENG0 369.95
WordPerfect Suite 8 Professional Upgrade WPSP80UGENG0 159.95
WordPerfect 8 Unix WP80UNIXENGO 339.95
WordPerfect 8 Unix Upgrade WP80UNIXUGENGO 234.95
Microphone Kit For Voice Powered WordPerfect XXXXXXX 27.95
Paradox 8 PDX80ENGO 109.95
Paradox V8.0 Runtime PDX80RTENGOJC 299.95
Print Office PO10ENGO 69.95
Graphics Pack V2.0 GP20ENGO 109.95
CorelDRAW 9 90ENGO 469.95
CorelDRAW 9 Upgrade 9OUGENGO 209.95
CorelDRAW 8 Professional Publisher 80PROENGO 609.95
CorelDRAW 8 Professional Publisher Upgrade 80PROUGENG0 299.95
CorelDRAW 8 80ENGO 469.95
CorelDRAW 8 Upgrade 8OUGENGO 249.95
CorelDRAW 8 Alpha/Nt Upgrade 80DAUGENG0 249.95
CorelDRAW 8 Alpha/Nt 80DAENG0 469.95
CorelDRAW Select Edition 70SEENGO 109.95
Photo Paint 9 PP90ENGO 339.95
Photo Paint 9 Upgrade PP90UGENGO 109.95
Photo Paint 8 PP80-ENGO 339.95
Photo Paint 8 Upgrade PP80UGENGO 109.95
Printhouse Magic 4 PH40ENGO 32.95
Printhouse Magic 4 Premium PHP40ENGO 42.95
Printhouse Magic PH30ENGO 32.95
Printhouse Magic Deluxe PHD30ENGO 52.95
Printhouse Magic Wizard Of Oz Edition PHOZ40ENGO 39.95
Printhouse Magic Wedding Addition PH30WEDENGOJC 19.95
Xara 2.0 Full CX20ENGOJC 129.95
Xara 2.0 Upgrade CX20UGENGOJC 104.95
Ventura 8 CV80ENGO 479.95
Ventura 8 Upgrade CV80UGENGO 209.95
Gallery 2 For The Mac SWCG20-XXX-XXXX 52.95
WordPerfect 3.5 For Mac CWWP351-XXX-XXXX 174.95
WordPerfect 3.5 Mac Ug CWWP351MACUGENGO 89.95
Printhouse For The Mac SWPH-XXX-XXXX 29.95
Mega Gallery For Mac SWMGM-10-ENGO 52.95
CorelDRAW 8 For The Mac 80MENGO 469.95
CorelDRAW 8 Upgrade For The Mac 80MUGENGO 154.95
Photopaint 8 For The Mac (Full Version) PP80MENG0 349.95
Photopaint 8 For The Mac (Upgrade Version) PP80MUGENG0 109.95
WordPerfect 8 For Linux Personal Edition WP80LINUXPENGO 54.95
Stock Music Library RFMUSICLIB10PACK 209.95
Gallery Magic 65,000 Edition CG65ENGO 22.95
Gallery Magic 200,000 Edition CG200ENGO 52.95
Gallery 1 Million CG30ENGO 109.95
Photo CD - Sunsets & Sunrises SWPCD-1000 39.95
Photo CD - Mountains Of America SWPCD-2000JC 39.95
Photo CD - Wild Animals SWPCD-6000JC 39.95
Photo CD - Xxxxxxxx XXXXX-00000XX 39.95
Photo CD - Xxxxx & Xxxxxx XXXXX-00000XX 39.95
Photo CD - Candy Backgrounds SWPCD-96000 39.95
Photo CD - Bald Eagles SWPCD-135000JC 39.95
Photo CD - Textures SWPCD-137000JC 39.95
Photo CD - Autumn SWPCD-150000 39.95
Photo CO - Wildlife Babies SWPCD-159000JC 39.95
Photo CD - Landscapes SWPCD-176000 39.95
Photo CD - Nature Scenes SWPCD-178000JC 39.95
Photo CO - Beverages SWPCD-275000JC 39.95
22
Photo CO - Dolphins & Whales SWPCD-314000JC 39.95
Photo CD - Fabulous Fruit SWPCD-332000 39.95
Photo CD - Cuisine SWPCD-333000JC 39.95
Photo CD - Cats & Kittens SWPCD-336000JC 39.95
Photo CD - Marble Textures SWPCD-349000 39.95
Photo CD - The Masters Ii SWPCD-358000JC 39.95
Photo CD - Fruits & Vegetables SWPCD-91000JC 39.95
Photo CD - Everyday Objects SWPCD-373000JC 39.95
Photo CD - Women In Vogue SWPCD-388000JC 39.95
Photo CD - The Masters Iv SWPCD-402000JC 39.95
Photo CD - Colors & Textures SWPCD-403000JC 39.95
Photo CD - Textures Ii SWPCO-404000JC 39.95
Photo CD - Light Textures SWPCD-406000JC 39.95
Photo CD - African Wildlife SWPCD-408000JC 39.95
Photo CD - Exotic Tropical Flowers SWPCD-410000JC 39.95
Photo CD - Pedigree Dogs SWPCD-415000JC 39.95
Photo CD - Abstracts & Pattems SWPCD-423000JC 39.95
Photo CD - Food Objects SWPCD-437000JC 39.95
Photo CO - Food Textures SWPCD-449000JC 39.95
Photo CD - Office Interiors SWPCD-457000JC 39.95
Photo CD - Pedigree Cats SWPCD-458000JC 39.95
Photo CD - Dawn & Xxxx XXXXX-000000XX 39.95
Photo CD - Animals Close-Up SWPCD-471000JC 39.95
Photo CD - Beautiful Roses SWPCD-476000JC 39.95
Photo CD - Color Backgrounds SWPCD-483000JC 39.95
Photo CD - Alien Landscapes SWPCD-510000JC 39.95
Photo CD - Fabulous Flowers SWPCD-514000JC 39.95
Photo CD - Photographic Borders SWPCD-537000JC 39.95
Photo CD - Doors Of Paris SWPCD-549000JC 39.95
Photo CD - Nostalgia Pastimes: National Archives Of SWPCD-556000JC 39.95
Canada
Photo CD - Still Life SWPCD-577000JC 39.95
Photo CD - Fine Dining SWPCD-5870OWJC 39.95
Photo CO - Decorative Hand-Painted Scenes SWPCD-620000JC 39.95
Photo CD - Household Objects SWPCD-643000JC 39.95
Photo CD - Dinosaur Illustrations SWPCD-644000JC 39.95
Photo CD - Show Dogs SWPCD-659000JC 39.95
Photo CD - Prehistoric World SWPCD-684000JC 59.95
Photo CD 1OPack - Great Works Of Art RFART-10PACK
Photo CD 1OPack - Animals RFANIMALS-10PACK 59.95
Photo CD 1OPack - Textures RFTEXTURES10PACK 59.95
Photo CD IOPack - Textures Ii RFTEXTURES210PAK 59.95
CorelDRAW Art & Artistry 32974 49.95
Artshow 7 Book & Cd 503-7 39.95
WordPerfect 8 Timebomb DEMOCDWP8ENG NO CHG
CorelDRAW 8 - Timebomb TB80ENGRV NO CHG
Ventura 8 Timebomb TBCV80ENGORV NO CHG
CorelDRAW 8 Mac Timebomb TB80MENGORV NO CHG
Print Office Timebomb TBPO10ENG0RV NO CHG
CorelDRAW 7 Clipart Manual SWQ046-UNI-70 29.95
CorelDRAW 7 User Manual Volume.#1 SW137-1-ENG70 29.95
CorelDRAW 7 User Manual Volume.#2 SW137-2-ENG70 29.95
CoreIDRAW Select Ed V7.0 User Manual 137DRAWSEENG70 29.95
CorelDRAW 8 User Manual 137DRAWENG80 29.95
CorelDRAW 8.0 Pwrmac User Manual 137DRAWMENG80 29.95
Photopaint 8 User Manual 137PPENG80 29.95
Photo Paint V8.0 Pwrmac User Manual 137PPMENG8O 29.95
Printhouse Premium 4 User/Clipart Manual 137PHPENG40 29.95
Print Office V1.0 User Manual 137POENG10 29.95
WordPerfect Office 2000 User Manual 137WPENG2K 29.95
WordPerfect Office 2000 Clipart User Manual 46WPUN12K 29.95
WordPerfect Suite 8.0 User Manual 137WPSENG8O 29.95
WordPerfect Suite Legal Ed V8.0 User Manual 137WPSLENG80 29.95
WordPerfect Suite Legal Ed V7.0 User Manual 504WPSLENG70 29.95
WordPerfect Suits 8.0 Pro User Manual 137WPSPENGQO 29.95
WordPerfect For Unix V8.0 User Manual 137WPSSUNIXENG80 29.95
WordPerfect 8 Clipart And Font Manual 46WPSUN18O 29.95
WordPerfect 8 For Unix Installation Manual 504WPSUNIXRNGO 29.96
WordPerfect Mac 3.51 User Manual W/Clipart CW137-WPM-ENG351 29.95
WordPerfect Unix 6.0/5.2 User Manual CW137UNIXENG6052 29.95
Ventura 8 User Manual 137CVENG80 29.95
Paradox 8: Guide To Object Pal 137PDX1ENG8O 29.95
Paradox 8: Object Pal Reference Guide 137PDX2ENG80 29.95
Wp8 Macros Manuals (Set Of 2) 137MENG80 65.95
CorelDRAW 8 80CANFO 469.95
CorelDRAW 8 Upgrade 80UGCANFO 249.95
WordPerfect Suite 8 WPS80CANFREO 309.95
WordPerfect Suite 8 Upgrade WPS80UGCANFREO 84.99
Photopaint 8 PP80CANF0 339.95
Photopaint 8 Upgrade PP80UGCANF0 109.95
23
SCHEDULE "E"
MERCHANDISE AND MERCHANDISE PRICES
ONLINE
DESCRIPTION COREL SKU XXXX. PRICE DISTI PRICE
Promotional Corel Linux-Tshirt (For Techwave) 38OWPLXPENG80TSP 0.00 0.00
Corel Linux-Tshirt (For Techwave) 8OWPLXPENG80TS 12.95 8.00
24
SCHEDULE "F"
REPORTS, SERVICES AND SAMPLE LETTER OF DESTRUCTION
A. DISTRIBUTOR REPORTS*:
1. Distributor shall provide monthly reports to COREL in electronic format
within ten (10) days of the end of each month which shall capture the
following information, all information with respect to reporting as set
forth in Schedule "H" and Schedule "R" or information as reasonably
requested by COREL from time to time. In addition, Distributor agrees to
make all such reports available to COREL online in real time in
accordance with Schedule "H" and Schedule "R".
(i) summary of all Products sold or distributed by Distributor, including,
but not limited to orders, subscriptions, downloads, revenues, break
down of Products, top selling products, regional distribution of sales,
cancellations and returns;
(ii) summary of all returns processed by Distributor in accordance with
COREL's return policy;
(iii) any and all data compiled by Distributor regarding Customer use of the
Distributor System or Web Site, including, but not limited to, Customer
name, address, telephone number, e-mail address, fax number (if
provided) all Software purchased by Customer, and date of purchase;
(iv) system failures including, cause of interruption or failure of
Distributor System or Distributor's Website; duration of the
interruption or failure; and methods used to resolve the interruption or
failure; and
(v) any breach of the encryption protocol; the cause of said breach; the
duration of the breach and the methods used to resolve the breach;
(vi) summary of all traffic reports (ie. the number of hits on the Store,
number of page views, visits, unique visitors).
(vii) summary of performance reports, including, but not limited to call
centre statistics, order processing, common Customer issues, Customer
satisfaction survey;
(viii) Merchandising, Customer and financial reports;
(ix) Customer Service reports as outlined in Schedule "R"
2. Distributor shall provide a report to COREL immediately upon equipment
or service failure or upon any breach of the encryption protocol which
shall capture the following information, in addition to any information
which Distributor should otherwise provide to COREL to enable COREL to
evaluate the quality of the Distributor System:
(i) cause of interruption or failure of Distributor System or Distributor's
Web;
(ii) duration of the interruption or failure;
(iii) methods used to resolve the interruption or failure.
All Failure Reports and Encryption Protocol Reports are to be: (i) faxed
to COREL immediately; and (ii) provided in electronic format to COREL
within five (5) business days after the occurrence of each failure or
interruption. COREL can request reasonable changes in the format of the
report upon thirty (30) days notice.
*COREL can request reasonable changes in the format of the report upon thirty
(30) days notice.
B. SERVICES:
1. Security Requirements
Upon transfer of the Software by COREL to Distributor, Distributor shall be
responsible for the security of the XXXX, Software and Products to authenticate
the XXXX and Software and ensure integrity and confidentiality of the Products
during any transmission. The Distributor System shall contain the following
security controls:
25
1. Physical security controls which isolate the Distributor System from
physical access by anyone not directly authorized to manage the
Distributor System;
2. Logical access controls that enforce positive control over access to the
Products, the applications, and operating systems functions that
interact with the Products;
3. Code integrity controls that verify the integrity of the Product
immediately prior to any packaging;
4. Connectivity controls that ensure that all network connections to the
Distributor System are under the positive control of those personnel
with direct responsibility for the security of the Products;
5. All security controls over Products generate effective audit trails that
are secure from modification; and
6. All cryptographic keys that support security functionality for Products
are stored and used operationally completely within secure dedicated
software.
2. Encryption Processes and Bundling Restrictions
All Software encryption shall take place in a secure, restricted systems
environment. No cleartext Software, including, but not limited to the XXXX and
Letter of Destruction, shall be transmitted by Distributor outside the secure
system other than in encrypted format.
Bundling of the Software with non-COREL software within a single file is
prohibited. Distributor shall not present, nor authorize others to present,
non-COREL software as COREL Software.
3. Provision of Key to Customers
Distributor shall provide the executable code decryption key to Customers in a
secure manner such that the executable code decryption key cannot be determined
by a third party. Executable code decryption mechanisms must be single use,
allowing only one decryption of the executable code from a data archive. The
decryption process must alter the data archive with the customer information in
such a way that any subsequent decryption process would force display of the
prior customer's information.
All executable code delivered to Customer's shall be digitally signed by
Distributor. Distributor shall provide the Customer with instructions on how to
verify this authenticity.
4. Payment
Distributor shall provide a secure, electronic method for Customer payment.
5. Software Lists
Distributor shall maintain a list of all Software SKUs that are valid for
on-line distribution that are secured from unauthorized access and modification.
6. Post-Sale Reinstalling or Replacing Software
Distributor shall provide a reinstall and electronic master replacement service
to Customers with valid requests for such Services. All reinstall services must
be noted in the Distributor XXXX database.
7. Returns
Distributor shall accept all approved money back guarantee returns from
Customers as follows:
(i) Proof of Purchase Validation
Only one return per XXXX record shall be allowed. All returns transactions
require validation of the XXXX and Distributor digital signature as proof of
purchase. Distributor shall validate each individual return request by reviewing
26
the End User License Agreement database, Customer proof of purchase, and the
Customer letter of destruction. Distributor shall archive these documents.
(ii) Proof of Destruction
Customers requesting the return must provide a completed and signed letter of
destruction in the format as provided in this Schedule "F" hereto.
Alternatively, destruction can be verified by a Distributor-certified
de-installation routing monitored or administered by a revenue-neutral service
provider run on the Distributor system. The application should provide
electronic notice of de-installation.
(iii) Return Validation
Upon validation and completion of a legitimate return, Distributor will update
the XXXX database.
(iv) Customer Confirmation
Upon revocation of rights from the XXXX database, an e-mail or written
communication shall be sent automatically by the Distributor to the Customer.
Such communication shall confirm the return.
8. Customer Support
Distributor shall be responsible for providing customer service and support to
customers up through, but not limited to, the successful delivery of an
installable Product on the customer's hard disk.
9. Current and Prior Product Versions
Distributor shall always provide the most current Software version as provided
by Corel in Products distributed by Distributor, unless otherwise requested by
Corel.
10. Account Manager
Distributor agrees to assign a dedicated Corel account manager as the point of
contact for Corel.
C. FAILURE CHARGES
[ * ]
* CONFIDENTIAL TREATMENT REQUESTED.
27
[ * ]
5. Corel and Distributor agree to meet in person or by conference
telephone, up to and in no event later than seven (7) days prior to an
agreed upon release date for a new version of Schedule "H", to discuss
and modify, if necessary, by mutual agreement of both parties the
deliverables described in the new version of Schedule "H".
D. SAMPLE LETTER OF DESTRUCTION
THIS AGREEMENT (the "Agreement") is made and entered into by and between [insert
corporate name] (hereinafter "Distributor") and [Customer's Name] (hereinafter
"Customer").
The Customer agrees to take the necessary measures to delete and destroy the
intellectual property described as [insert Product description], 111111 (order
#), and licensed to the Customer for use under the terms of COREL's End User
license agreement.
(Distributor] shall refund the purchase price of the Product to the Customer and
report the Product as "destroyed" to the software vendor once this letter has
been executed by the Customer and received at [Distributor].
By Customer
Signature:
Name:
Address:
City/State/Province/Postal Code:
Email Address:
Reason for Return:
* CONFIDENTIAL TREATMENT REQUESTED.
28
SCHEDULE "G"
GUIDELINES FOR USING COREL LOGOS & TRADEMARKS
Corel permits you to use its logos and trademarks in both plain word and
stylized form (the "Marks") for the purpose of promoting and advertising
Corel products or services, provided you comply with the following guidelines:
i) The Marks may only be used in relation to Corel products or
services. This means that you may not display the Marks on any
non-Corel product or service including any associated
packaging, documentation, advertising or other materials in a
manner that suggests that such product or service is a Corel
product or service, that Corel or any of the Marks are
associated with such product or service or that Corel is
affiliated with, endorses or sponsors you or any of such
products or services. Use of Corel partner program logos and
trademarks, such as the Corel Solutions Partner and Corel
Training Partner logos, are subject to the terms and
conditions of the respective partner program and no permission
to use such logos is granted herein. Please contact a Corel
representative or visit xxxxx.xxx for further details.
ii) Corel will provide you with the artwork for the Marks. This
artwork may not be altered in any way.
iii) When displayed, the Marks must be substantially less prominent
than your trademark, trade name, logo or product name. The Marks
may not be used as, or as part of, a company name.
iv) When displayed, the Marks must stand alone. A minimum amount of
empty space must be left between the Marks and any other object
such as type, photography, borders, edges, etc. The required
border of empty space around the Marks must be 1/2x wide where x
is the height of the Xxxx.
v) You may not combine the Marks with any other feature
including, but not limited to, other logos, words, graphics,
photos, slogans, numbers, design features, or symbols.
Further, you may not display your own logos or marks or other
text or graphics in the same or similar get-up, graphics,
look, or trade-dress as the Marks.
vi) The Marks must not be used in a manner that, in Corel's judgment,
may diminish or otherwise damage Corel's goodwill in the Marks,
including but not limited to uses which could be deemed to be
obscene, pornographic, or otherwise in poor taste or unlawful, or
which purpose or objective is to encourage unlawful activities.
vii) You must place an asterisk (*) or similar notation xxxx beside
the first use of a Xxxx and include the following attribution
statement on the materials in which the Marks are featured.
" * Trademark(s) of Corel Corporation or Corel Corporation
Limited"
29
SCHEDULE "H"
MRD
[THIS PAGE INTENTIONALLY LEFT BLANK. THE MRD IS APPENDED HERETO]
COREL ESTORE AND STUDIO 1.0
MARKET REQUIREMENTS DOCUMENT
Document Version: 6.20 (COREL)
Document Date: 5/14/99
Original Draft of Document by: Xxxxx Xxxxx
TECHWAVE CONFIDENTIAL INFORMATION. INTERNAL USE ONLY.
TABLE OF CONTENTS
EXECUTIVE SUMMARY 3
1. AVAILABILITY 3
1.1. Uptime 3
1.2. Load Time 3
1.3. Web Server Scalability 3
1.4. Transaction Server Scalability 4
1.5. Hardware requirements 4
1.6. System Requirements 4
1.7. Database Server Scalability 5
2. BASIC SHOPPING 5
2.1. Simple Search 5
2.2. Advanced Search 5
2.3. Categories 7
2.4. Product Pages 8
2.5. Top X lists 10
2.6. WaterMarkPages 10
2.7. Floating Cart 11
2.8. Shopping Cart 12
2.9. XXXX Page 14
2.10. Checkout: Billing and shipping 14
2.11. Checkout: Review Order 17
2.12. Physical & ESD Support 18
2.13. Shipping status 18
2.14. Cross-sell/ upsell 19
2.15. Special offers & coupons 19
3. PAYMENT PROCESSING 20
4. ORDER CONFIRMATION PAGE 21
5. ODER CONFIRMATION E-MAIL 21
6. DATA TRANSFER FROM COREL TO DISTRIBUTOR 21
7. SITE ADMINISTRATION 23
8. REPORTING 26
9. BIZ RULES AND GROUPS 29
10. NEW USER INTERFACE 29
11. E-MAIL FUNCTIONALITY 30
12. NETGREETING SUPPORT 30
13. PARTNERS SUPPORT: RESELLERS AND AFFILIATES AND TRACKING SALES 30
14. OTHER DEVELOPMENT 31
EXECUTIVE SUMMARY
This is a requirement document is written for COREL and Distributor Staff. It is
intended to describe all the required functionality for a Distributor built
COREL Studio and online store.
PRIORITY KEY
1.0: REQUIRED ON OR BEFORE MAY 30th, 1999 ("LAUNCH"). This means that the
functionality must be made available on the Store by Distributor for the
Launch.
1.1: REQUIRED ON OR BEFORE JUNE 14th, 1999. This means that the functionality
must be made available on the Store by Distributor on or before June 14th, 1999.
1.2: REQUIRED ON OR BEFORE JULY 12th, 1999. This means that the functionality
must be made available on the Store by Distributor on or before July 12th, 1999.
FUNCTIONAL REQUIREMENTS
1. AVAILABILITY
1.1. UPTIME
1.1.1. [ * ]
1.2. LOAD TIME
1.2.1. [ * ]
1.2.2 [ * ]
1.2.3. [ * ]
1.3. WEB SERVER SCALABILITY
1.3.1. [ * ]
1.3.2. [ * ]
3
* CONFIDENTIAL TREATMENT REQUESTED.
1.3.3. [ * ]
1.3.4. [ * ]
1.4 TRANSACTION SERVER SCALABILITY
1.4.1. [ * ]
1.4.2. [ * ]
1.4.3. [ * ]
1.5. HARDWARE REQUIREMENTS
1.5.1. [ * ]
1.6. SYSTEM REQUIREMENTS
Distributor agrees that the minimum system requirements for browsing
by Customer shall be as follows:
Netscape 3.02 and IE 3.02
640 by 480 resolution*
[ * ]
4
* CONFIDENTIAL TREATMENT REQUESTED.
[ * ]
1.7. DATABASE SERVER SCALABILITY
1.7.1. [ * ]
1.7.2. [ * ]
1.7.3 [ * ]
2. BASIC SHOPPING
2.1. SIMPLE SEARCH
2.1.1. [ * ]
2.1.2. [ * ]
2.1.3. [ * ]
2.1.4. [ * ]
2.2. ADVANCED SEARCH
2.2.1. [ * ]
2.2.2. [ * ]
5
* CONFIDENTIAL TREATMENT REQUESTED.
[ * ]
2.2.3. [ * ]
2.2.4. [ * ]
2.2.5. [ * ]
2.2.6. [ * ]
2.2.7. [ * ]
2.2.8. [ * ]
2.2.9. [ * ]
2.2.10. [ * ]
2.2.11. [ * ]
6
* CONFIDENTIAL TREATMENT REQUESTED.
2.2.12. [ * ]
2.2.13. [ * ]
2.2.14. [ * ]
2.2.15. [ * ]
2.2.16. [ * ]
2.2.17. [ * ]
2.2.18. [ * ]
2.2.19. [ * ]
2.2.20. [ * ]
2.2.21. [ * ]
2.2.22. [ * ]
2.3. CATEGORIES
2.3.1. [ * ]
7
* CONFIDENTIAL TREATMENT REQUESTED.
2.3.2. [ * ]
2.3.3. [ * ]
2.3.4. [ * ]
2.3.5. [ * ]
2.3.6. [ * ]
2.4. PRODUCT PAGES
2.4.1. [ * ]
2.4.2. [ * ]
2.4.3. [ * ]
2.4.4 [ * ]
2.4.5. [ * ]
2.4.6. [ * ]
2.4.6.a. [ * ]
2.4.7. [ * ]
2.4.8. [ * ]
8
* CONFIDENTIAL TREATMENT REQUESTED.
[ * ]
2.4.8.a. [ * ]
2.4.8.b. [ * ]
2.4.8.c. [ * ]
2.4.9. [ * ]
2.4.10. [ * ]
2.4.11. [ * ]
2.4.12. [ * ]
2.4.13. Products will have the following attributes:
Filename (SKU)
Keywords (Studio)
Descriptions (Studio)
Descriptions (Estore)
Classification (Premium, etc.)
Studio Category (People, etc.)
Studio Subcategories
Date Implemented
File Path
Cart Thumbnail
Thumbnail (or Box Shot)
Watermark
Media (Download or CD) (If download available on CD specific only to
Studio)
Royalty
Weight (Popularity, Quality)
EStore Keywords
Estore Category
Prices/Resolutions
Related products
File Size
Platform
Active/Inactive/Pending
Specials
9
* CONFIDENTIAL TREATMENT REQUESTED.
Search results by category
Product weight (physical)
Language (i.e., German, French etc.)
Export Restrictions/Rules
Free (Product ID of Bundled Free Product)
Color Profiles (ICC ... what palate scanned in etc.)
Subscription (Multiple Models)
Associated XXXX
Alternate Pricing associated with SKU
A different SKU is used internationally for each product.
File Size (K size)
PRIORITY: 1.0
2.4.14. [ * ]
2.5. TOP X LISTS
2.5.1. [ * ]
2.5.2. [ * ]
2.5.3. [ * ]
2.5.4 [ * ]
2.5.5. [ * ]
2.5.6. [ * ]
2.5.7. [ * ]
2.5.8 [ * ]
2.6. WATERMARK PAGES
2.6.1. [ * ]
10
* CONFIDENTIAL TREATMENT REQUESTED.
[ * ]
2.6.2. [ * ]
2.6.3. [ * ]
2.6.4. [ * ]
2.6.5. [ * ]
2.6.6. [ * ]
2.7. FLOATING CART
Distributor shall ensure that:
2.7.1. [ * ]
2.7.2. [ * ]
2.7.3. [ * ]
11
* CONFIDENTIAL TREATMENT REQUESTED.
2.7.4. [ * ]
2.7.8. [ * ]
2.7.9. [ * ]
2.8. SHOPPING CART
Distributor shall ensure that:
2.8.1. [ * ]
2.8.2. [ * ]
2.8.2.a. [ * ]
2.8.3. [ * ]
2.8.4. [ * ]
2.8.5. [ * ]
2.8.6. [ * ]
2.8.7. [ * ]
12
* CONFIDENTIAL TREATMENT REQUESTED.
[ * ]
2.8.8. [ * ]
2.8.9. [ * ]
2.8.10. [ * ]
2.8.11. [ * ]
2.8.11.a [ * ]
2.8.12. [ * ]
2.8.13. [ * ]
2.8.14. [ * ]
2.8.15. [ * ]
2.8.16. [ * ]
13
* CONFIDENTIAL TREATMENT REQUESTED.
[ * ]
2.9. XXXX PAGE
2.9.1. [ * ]
2.9.2. [ * ]
2.10. CHECKOUT: BILLING AND SHIPPING
Distributor shall ensure that:
2.10.1. [ * ]
2.10.2. [ * ]
A. FOR CREDIT CARD CUSTOMERS:
1. [ * ]
2. [ * ]
3. [ * ]
4. [ * ]
5. [ * ]
6. [ * ]
7. [ * ]
8. [ * ]
9. [ * ]
10. [ * ]
11. [ * ]
12. [ * ]
13. [ * ]
14. [ * ]
15. [ * ]
16. [ * ]
17. [ * ]
18. [ * ]
19. [ * ]
20. [ * ]
21. [ * ]
22. [ * ]
23. [ * ]
24. [ * ]
25. [ * ]
[ * ]
14
* CONFIDENTIAL TREATMENT REQUESTED.
B. FOR PURCHASE ORDER CUSTOMERS (PERSONAL AND CORPORATE ORDERS):
1. [ * ]
2. [ * ]
3. [ * ]
4. [ * ]
5. [ * ]
6. [ * ]
7. [ * ]
8. [ * ]
9. [ * ]
10. [ * ]
11. [ * ]
12. [ * ]
13. [ * ]
14. [ * ]
15. [ * ]
16. [ * ]
17. [ * ]
PRIORITY: 1.1
C. RESELLER DATA: (EX. PHOTOSETC, IMSI SOFT, OUTPOST....)
1. [ * ]
2. [ * ]
3. [ * ]
4. [ * ]
5. [ * ]
6. [ * ]
7. [ * ]
8. [ * ]
9. [ * ]
10. [ * ]
11. [ * ]
12. [ * ]
13. [ * ]
14. [ * ]
15. [ * ]
[ * ]
2.10.3. [ * ]
2.10.4. [ * ]
15
* CONFIDENTIAL TREATMENT REQUESTED.
2.10.5. [ * ]
2.10.6. [ * ]
2.10.6.a [ * ]
2.10.7. [ * ]
2.10.8. [ * ]
2.10.9. [ * ]
2.10.10. [ * ]
2.10.11. [ * ]
2.10.12. [ * ]
2.10.13. [ * ]
2.10.14. [ * ]
16
* CONFIDENTIAL TREATMENT REQUESTED.
2.10.14.a [ * ]
2.10.15. [ * ]
2.10.16. [ * ]
2.10.17. [ * ]
2.10.18. [ * ]
2.10.19. [ * ]
2.10.20. [ * ]
2.10.21. [ * ]
2.10.22. [ * ]
2.10.23. [ * ]
2.10.24. [ * ]
2.11. CHECKOUT: REVIEW ORDER
Distributor shall ensure that:
2.11.1. [ * ]
17
* CONFIDENTIAL TREATMENT REQUESTED.
[ * ]
2.11.2. [ * ]
2.11.3. [ * ]
2.11.4. [ * ]
2.11.5. [ * ]
2.12. PHYSICAL & ESD SUPPORT
Distributor shall ensure that:
2.12.1. [ * ]
2.12.2. [ * ]
2.12.3. [ * ]
2.12.5. [ * ]
2.13. SHIPPING STATUS
Distributor shall ensure that:
2.13.1. [ * ]
2.13.2. [ * ]
18
* CONFIDENTIAL TREATMENT REQUESTED.
2.13.3. [ * ]
2.13.4. [ * ]
2.13.5. [ * ]
2.13.6. [ * ]
2.13.7. [ * ]
2.3.17.a [ * ]
2.13.8 [ * ]
2.14. CROSS-SELL/ UPSELL RECOMMENDATION
Distributor shall ensure that:
2.14.1. [ * ]
2.14.2. [ * ]
2.14.3. [ * ]
2.15. SPECIAL OFFERS & COUPONS
19
* CONFIDENTIAL TREATMENT REQUESTED.
Distributor shall ensure that:
2.15.1. [ * ]
2.15.2. [ * ]
2.15.3. [ * ]
2.15.4. [ * ]
2.15.5. [ * ]
2.15.6. [ * ]
2.15.7. [ * ]
3. PAYMENT PROCESSING
Distributor shall ensure that:
3.1. [ * ]
[ * ]
3.2. [ * ]
3.3. [ * ]
3.4. [ * ]
20
* CONFIDENTIAL TREATMENT REQUESTED.
[ * ]
3.5. [ * ]
3.6. [ * ]
4. ORDER CONFIRMATION PAGE
4.1. [ * ]
5. ORDER CONFIRMATION EMAIL
Distributor shall ensure that:
5.1. [ * ]
5.2. [ * ]
6. DATA TRANSFER FROM COREL TO DISTRIBUTOR
[ * ]
21
* CONFIDENTIAL TREATMENT REQUESTED.
[ * ]
22
* CONFIDENTIAL TREATMENT REQUESTED.
[ * ]
7. SITE ADMINISTRATION
23
* CONFIDENTIAL TREATMENT REQUESTED.
[ * ]
7.1. CHANGING SITE CONTENT THROUGH WORKPLACE
Distributor shall ensure that:
7.1.1. [ * ]
7.1.2. [ * ]
7.1.3. [ * ]
7.1.4. [ * ]
7.1.4.a [ * ]
7.1.5. [ * ]
7.1.5.a [ * ]
7.1.6. [ * ]
24
* CONFIDENTIAL TREATMENT REQUESTED.
[ * ]
7.1.7. [ * ]
7.2. CHANGING SITE CONTENT THROUGH DISTRIBUTOR PROFESSIONAL SERVICES
Distributor shall ensure that:
7.2.1. [ * ]
7.2.2. [ * ]
7.2.3. [ * ]
[ * ]
7.2.4. [ * ]
7.2.5. [ * ]
[ * ]
[ * ]
[ * ]
25
* CONFIDENTIAL TREATMENT REQUESTED.
7.2.6. [ * ]
7.2.7. [ * ]
7.2.8. [ * ]
7.2.9. [ * ]
7.3. POSTING OF NEW ESD SKUS
7.3.1. [ * ]
8. REPORTING
[ * ]
8.1. SALES REPORTS
Distributor shall ensure that:
8.1.1. [ * ]
8.1.2. [ * ]
8.1.3. [ * ]
26
* CONFIDENTIAL TREATMENT REQUESTED.
[ * ]
8.1.4. [ * ]
8.1.5. [ * ]
8.2. TRAFFIC REPORTS
Distributor shall ensure that:
8.2.1. [ * ]
8.2.2. [ * ]
8.3. UPTIME & SECURITY REPORTS
Distributor shall ensure that:
8.3.1. [ * ]
27
* CONFIDENTIAL TREATMENT REQUESTED.
[ * ]
8.3.2. [ * ]
8.4. FINANCIAL REPORTS
Distributor shall ensure that:
8.4.1. [ * ]
8.4.2. [ * ]
8.5. INVENTORY REPORTS (ONLY IF APPLICABLE)
[ * ]
8.6. CUSTOMER REPORTS
[ * ]
8.7. SECURITY OF REPORTING
[ * ]
8.8. ESTORE PORTAL (HTML PAGE) FOR CEO AND VP'S.
[ * ]
28
* CONFIDENTIAL TREATMENT REQUESTED.
8.9. CUSTOMER SERVICE REPORTS
[ * ]
9. BIZ RULES AND GROUPS
Note: both the completion and implementation schedule of all deliverables
in this section 9 are dependent upon Distributor and COREL's timely
completion of all tasks. Distributor will inform COREL in a timely manner
of the deliverables required by Distributor and the deadlines by which
those deliverables are required. Provided that COREL meets the deadlines
agreed upon by both parties Distributor shall complete the tasks set forth
in this section 9 in accordance with the priority deadlines.
[ * ]
10. NEW USER INTERFACE
[ * ]
29
* CONFIDENTIAL TREATMENT REQUESTED.
11. E-MAIL FUNCTIONALITY
11.1. [ * ]
11.2. EMAIL MAILINGS
[ * ]
12. NETGREETING SUPPORT
[ * ]
13. PARTNERS SUPPORT: RESELLERS AND AFFILIATES AND TRACKING SALES
13.1. [ * ]
13.2. [ * ]
30
* CONFIDENTIAL TREATMENT REQUESTED.
[ * ]
13.2.2. [ * ]
13.2.3. [ * ]
13.2.4. [ * ]
13.3. TRACKING SALES
[ * ]
14. OTHER DEVELOPMENT
14.01. CANADIAN STORE
[ * ]
31
* CONFIDENTIAL TREATMENT REQUESTED.
[ * ]
14.02. THIRD PARTY COMMERCE ENABLING
[ * ]
14.03. TECH SUPPORT SALES
[ * ]
14.03.a TECH SUPPORT THROUGH DISTRIBUTOR
[ * ]
14.03.b [ * ]
14.4. REFERENCE STORES: BOOKS/TRAINING
[ * ]
14.5. ECOMMERCE ENABLING PRODUCT PAGES AND COMMUNITY SITES
[ * ]
14.6. E-COMMERCE ENABLING OF POSTER SALES
[ * ]
14.7. AFFINITY (COREL POINTS) PROGRAM
[ * ]
14.8. REBATES
32
* CONFIDENTIAL TREATMENT REQUESTED.
[ * ]
14.9. DEVELOPMENT REQUIREMENTS
[ * ]
14.10. INCENTIVE
[ * ]
14.11. LOCALIZATION OF STORES (REQUIREMENTS AND PRIORITY TO BE DETERMINED)
14.12. CUSTOMER REQUIREMENTS DOCUMENT
The Customer requirements document ("CRD") shall be appended to
this Schedule "H" when it is mutually agreed upon by both parties.
33
* CONFIDENTIAL TREATMENT REQUESTED.
SCHEDULE "I"
TECHNICAL SUPPORT PRODUCTS AND TECHNICAL SUPPORT PRODUCT PRICES
ONLINE
DESCRIPTION COREL SKU XXXX. PRICE DISTI PRICE
Classic Lifetime Support Upgrade From Classic 30 Day Installation Only CLSUG 60.00 [ * ]
Classic Support Single Incident CS1I 15.00 [ * ]
US Priority 1 Incident WP (11X5) PRI1IWPUS 25.00 [ * ]
US Priority 5 Incident WP (11X5) PRI5IWPUS 99.00 [ * ]
US Priority 10 Incident Pack WP (11X5) PRI10IWPUS 189.00 [ * ]
One-Single Priority Credit for Wordperfect 7X24 Support US PRI17X24WPUS 40.00 [ * ]
Priority 5 Pack WP 24X7 US PRI5PACKWPUS24X7 145.00 [ * ]
Priority 10 Pack WP 24X7 US PRI10PACKWPUS24X7 280.00 [ * ]
US Priority 1 Incident Graphics PRI1IGUS 25.00 [ * ]
US Priority 5 Incident Pack Graphics PRI5IGUS 99.00 [ * ]
US Priority 10 Incident Pack Graphics PRI10IGUS 199.00 [ * ]
Priority 1 Incident Unix/Linux Server Edition USA PRI1IUXLNXSEUS 50.00 [ * ]
Priority 5 Incident Unix/Linux Server Edition USA PRI5IUXLNXEUS 225.00 [ * ]
Priority 10 Incident Unix/Linux Server Edition USA PRI10IUXLNXSEUS 399.00 [ * ]
Priority 1 Incident Linux Workstation Edition USA PRI1IUXLNWEUS 50.00 [ * ]
Priority 5 Incident Linux Workstation Edition USA PRI5IUXLNWEUS 225.00 [ * ]
Priority 10 Incident Linux Workstation Edition USA PRI10IUXLNWEUS 399.00 [ * ]
Priority 1 Incident Linux Workstation Edition USA (7X24) PRI1IUXLNWEUS724 40.00 [ * ]
Priority 5 Incident Linux Workstation Edition USA (7X24) PRI5IUXLNWEUS724 149.00 [ * ]
Priority 10 Incident Linux Workstation Edition USA (7X24) PRI10IUXLNWUS724 249.00 [ * ]
Paradox Priority Personal 1 Incident US PDXPER1IUS 50.00 [ * ]
Paradox Priority Standard 1 Incident US PDXSTD1IUS 75.00 [ * ]
Paradox Priority Plus 1 Incident US PDXPLUS1IUS 150.00 [ * ]
Paradox Personal 5 Incident Pack US PDXPER5IUS 225.00 [ * ]
Paradox Personal 10 Incident Pack US PDXPER10IUS 400.00 [ * ]
Paradox Personal 25 Incident Pack US PDXPER25IUS 1,250.00 [ * ]
Paradox Standard 5 Incident Pack US PDXSTD5IUS 355.00 [ * ]
Paradox Standard 10 Incident Pack US PDXSTD10IUS 675.00 [ * ]
Paradox Standard 25 Incident Pack US PDXSTD25IUS 1,600.00 [ * ]
Paradox Plus 5 Incident Pack US PDXPLUS5IUS 700.00 [ * ]
Paradox Plus 10 Incident Pack US PDXPLUS10IUS 1,350.00 [ * ]
Paradox Plus 25 Incident Pack US PDXPLUS25IUS 3,200.00 [ * ]
Priority E-Mail Support For Graphic Applications PRIANSPEFGRAPH 9.95 [ * ]
Priority E-Mail Support For Wordperfect Business Applications PRIANSPEFWP 9.95 [ * ]
Priority E-Mail Support For Linux/Unix PRIANSPEFLNXUNX 9.95 [ * ]
Priority E-Mail Support For Consumer Applications PRIANSPERFCONSUM 9.95 [ * ]
Support Option - Premium Light US PREMLITEUS 3,750.00 [ * ]
Support - Premium Services Ultra Lite (25 Incident) US PREMULITEUS 1,825.00 [ * ]
Premium Graphics Ultra Lite 24X7 US PREMGULITEUS 2,375.00 [ * ]
Support Option - Premium Standard US PREMSTANUS 18,999.00 [ * ]
Support Option - Premium Plus US PREMPLUSUS 22,399.00 [ * ]
Support Option - Premium Elite US PREMELITEUS 25,499.00 [ * ]
Additional Premium Support Contact US PREMCUS 3,000.00 [ * ]
Xxx US PREMSAMUS 1,300.00 [ * ]
Primary Premium Support Technician US PREMPTUS 25,000.00 [ * ]
Dedicated On-Site Premium Support Technician US PREMDTUS 100,000.00 [ * ]
* CONFIDENTIAL TREATMENT REQUESTED.
31
SCHEDULE "J"
MARKETING SERVICES
Distributor shall provide the following Marketing Services to COREL at no
charge, during the first twelve (12) calendar months after the Effective Date.
Distributor shall provide additional marketing services for any subsequent
twelve (12) month period of this Agreement as agreed in writing by both parties
three (3) months prior to the renewal date and any such services shall be of
equivalent value to those provided by Distributor in the previous twelve (12)
month period. The programs are subject to change and replacement with programs
of equal value upon mutual written agreement between the parties .
The marketing services are broken into two segments:
- Ongoing -marketing programs intended to drive traffic and attention to COREL,
and Corel products throughout the term of the Agreement.
- Launch - special considerations provided to coincide with the launch of the
Store with Distributor, and the Corel "Personal Store" program.
ONGOING PROGRAMS
1) XxxxXxx.xxx Personal Stores
More than 1 million personal stores online currently, with plan to reach 10
million personal stores by December 1999.
Corel Studio installed as the exclusive Image Gallery in Personal Stores
A Corel Estore Specialty shop will be included in the Computers area of all
personal stores
Corel gets the top slot to make an offer in the Personal Store newsletter
mailed to all Store owners once per quarter.
One front page sweepstakes program that runs in all Personal Stores (value
of prize must exceed $2,000)
LIST VALUE:
Exclusive Category Sponsorship (Images) [ * ]
Specialty Shop in Computer area [ * ]
Newsletter offer once/quarter (1 million names) [ * ]
Front page sweepstakes sponsorship [ * ]
XXXXXXX.XXX PERSONAL STORE TOTAL VALUE (12 MONTHS)
Exclusive Category Sponsorship (Images) [ * ]
Specialty Shop in Computer area [ * ]
Newsletter offer once/quarter (1 million names) [ * ]
Front page sweepstakes sponsorship [ * ]
TOTAL VALUE [ * ]
XxxXxxxxxxx.xxx
Corel Specialty Shop link on Front page of XxxXxxxxxxx.xxx
Corel featured products in XxxXxxxxxxx.xxx Graphics Software category
Corel Products and Images featured in XxxXxxxxxxx.xxx Download shop
Corel the top slot to make an offer in the XxxXxxxxxxx.xxx E-alert
newsletter once per quarter (200,000 subscribers)
* CONFIDENTIAL TREATMENT REQUESTED.
32
LIST VALUE:
Specialty Shop link - Front page XxxXxxxxxxx.xxx [ * ]
Featured product in Graphics Software category [ * ]
Corel Products & Images featured in download shop [ * ]
Quarterly top slot in XxxXxxxxxxx.xxx E-alert [ * ]
XXXXXXXXXXX.XXX TOTAL (12 MONTHS)
Specialty Shop link - Front page XxxXxxxxxxx.xxx [ * ]
Featured product in Graphics Software category [ * ]
Corel Products & Images featured in download shop [ * ]
Quarterly top slot in XxxXxxxxxxx.xxx E-alert [ * ]
TOTAL VALUE [ * ]
XxxxXxx.xxx
Corel E-store and Studio would be given premiere merchant listings on
XxxxXxx.xxx in the Technology Center.
XxxxXxx.xxx gets more than 1 million unique monthly visitors
LIST VALUE:
XxxxXxx.xxx Premiere Merchant Listing Corel Estore [ * ]
XxxxXxx.xxx Premiere Merchant Listing Corel Studio [ * ]
XXXXXXX.XXX TOTAL (12 MONTHS)
XxxxXxx.xxx Premiere Merchant Listing Corel Estore [ * ]
XxxxXxx.xxx Premiere Merchant Listing Corel Studio [ * ]
TOTAL VALUE [ * ]
4) XxxXxxxxxxx.xxx
Distributor will integrate the thumbnails for all Corel Studio images and
photos into its NetGreeting web site as free electronic greeting cards.
Corel will be the exclusive image supplier for XxxXxxxxxxx.xxx
Every NetGreeting sent, will be tagged with copy crediting Corel (i.e.
Images exclusively from Corel Studio)
Copy stating Corel's sponsorship of NetGreeting, and links to Corel offers
will be included on the page thanking senders for using NetGreeting, as
well on the page where recipients receive their card.
This version of NetGreeting will be integrated into:
All XxxxXxx.xxx Personal Stores
XxxXxxxxxxx.xxx
XxxxXxx.xxx
NETGREETING INTEGRATION VALUE:
Within six (6) months from the Effective Date of this Agreement,
Distributor shall provide COREL with the value of the NetGreeting
Integration. By integrating the Studio images and photos into the
XxxxXxx.xxx Network, it offers Corel an outstanding, unique branding
opportunity, and another chance to promote its products.
The NetGreeting program we run today has been extremely well received by
users, and is a great example of
* CONFIDENTIAL TREATMENT REQUESTED.
33
viral marketing. Users often pass cards on to friends, and with the simple
reply function, they can quickly select their own image and send one back.
ONGOING PROGRAMS TOTAL VALUE (12 MONTHS):
XxxxXxx.xxx Personal Stores Value [ * ]
XxxXxxxxxxx.xxx Value [ * ]
XxxxXxx.xxx Value [ * ]
Total Ongoing Program Value [ * ]
Pricing for Personal Stores, XxxXxxxxxxx.xxx and XxxxXxx.xxx based on
current traffic/sign up levels. These prices would increase monthly based
on the trend at which traffic is currently increasing through these
properties.
LAUNCH PROGRAM
The goal of the launch program is to announce the re-launch of Corel's Store
and Studio, drive traffic and sales through the Store, and help Corel reach
out to current Corel product users and take steps toward establishing an
ongoing relationship with them.
This launch should run during a one to two month period and start after the
Corel Store and Studio, and Corel Personal Stores program have launched with
Distributor.
Theme: A Grand re-opening of Corel's E-Store. Much like when a brick and
mortar store has a Grand Opening, this launch campaign should focus on
driving traffic to the Store.
Concept: Using inventory through Distributor's network, and inventory on other
high traffic sites that Distributor controls, drive traffic to the new
Corel Store. The program will utilize special Grand Opening offers
from Corel to convert traffic to purchases. This would also be a great
opportunity to launch Corel's Personal Store program, and give
shoppers the chance to get free product or images for signing up.
In addition to online media to drive traffic, Corel should consider a
direct mail campaign to its user base to drive their business online,
and get them to sign up for their Personal Store (or just pick them up
if we pre-build them). Distributor, through its Direct Marketing
Agency division, (the "Xxxxxx Group") can assist with creative
direction for a direct mail piece. If Corel elects to use this service
for launch, the Xxxxxx Group will provide the creative at no cost to
COREL.
ONLINE MARKETING:
Distributor will contribute the following to the Launch program:
Yahoo! Impressions. Distributor currently has a presence as a premiere merchant
integrated in the Yahoo site and can provide some targeted visibility to Corel's
Store launch through this program, specifically links from search results on
Yahoo for keywords like graphics software, etc.
Distributor Contribution for Launch :
[ * ]
PC World Impressions. Distributor also has presence throughout PC World. Their
community of computer users a great audience for Corel.
* CONFIDENTIAL TREATMENT REQUESTED.
34
Distributor Contribution for Launch
[ * ]
TOTAL LAUNCH PROGRAM CONTRIBUTION VALUE
[ * ]
[ * ]
[ * ]
TOTAL VALUE [ * ]
OTHER STRATEGIC PARTNER PROGRAMS
Additionally as a Strategic Partner, the standard Anchor Tenant program will be
expanded to include:
-----------------------------------------------------------------------------------------------------------------
PROGRAM ESTIMATED IMPRESSIONS
-----------------------------------------------------------------------------------------------------------------
Creation of an exclusive sponsorship of the Web Page Estimate of [ * ] impressions per month.
Designers Floor
xxxx://xxx.xxxxxxx.xxx/xxxxxxxxxx/xxx_xxxxxxxxx/ - and
in services - for Design Services. Graphic in nature and to be
mutually agreed upon for scope and placement.
-----------------------------------------------------------------------------------------------------------------
One week per month as a "Feature Store" (88 x 31 logo Estimate of [ * ] impressions per month - 8%
button at the top of a floor) for the Technology Floor of all shoppers on XxxxXxx.xxx go this section.
(xxxx://xxx.xxxxxxx.xxx/xxxxxxxxxx) Will increase with targeted shopper promotions
for Corel and Technology in general using 3rd
party ad-buys targeted to this section.
-----------------------------------------------------------------------------------------------------------------
One product or store announcement in our Minimum of [ * ] impressions.
XxxxXxxxXxx.xxx e-newsletter - to over 75,000 online
shoppers - every quarter. Will link to a special offer page to
track response
-----------------------------------------------------------------------------------------------------------------
One "Smart Tip" link and 25 word tip per month in our Brand - new feature - launched 3/17. Used by
Merchant Center e-Commerce Guide Tip section - perfect over 17,000 merchants and all tips e-mailed to
place to promote Xxxxxxxx.xxx or Studio. merchant membership list.
xxxx://xxx.xxxxxxx.xxx/xxxxxxxx_xxxxxx/xxxxxx_xxxx.xxxx
-----------------------------------------------------------------------------------------------------------------
TOTAL VALUE [ * ]
TOTAL DISTRIBUTOR MARKETING CONTRIBUTION
Ongoing Program Total Value [ * ]
Launch Program Total Value [ * ]
TOTAL VALUE [ * ]
Other Marketing Assistance
Distributor will work with Corel to set up the sale of advertising banners from
Corel's Store, the Studio and Corel's corporate website located at xxxxx.xxx
through existing ad sale relationships Distributor has established at no cost to
COREL.
* CONFIDENTIAL TREATMENT REQUESTED.
35
BANNER ADVERTISING. Distributor will be responsible for the concept, design,
production, and account management for all animated banners. Distributor shall
develop animated banner solutions based on the unique selling proposition of the
Software being promoted, the desire to build a brand and Customer loyalty, or
gear the animated banners toward the third party site on which such animated
banner shall be placed. COREL shall have prior approval of all such banners.
COREL agrees to pay Distributor [ * ] for each animated banner provided.
Animated banners created and used for the site of an Affiliate shall be
provided free of charge by Distributor to COREL.
ANCHOR TENANT LISTING. From June 1st, 1999 until June 30th, 1999, the Store
shall be an Anchor Tenant on Distributor's "ShopNow" and "MyShopNow"
properties. In addition, from July 1st, 1999 until January 1st, 2000, subject
to mutual agreement of the parties as to the specific dates, the Store shall
be an Anchor Tenant for two (2) additional months on Distributor's "ShopNow"
and "MyShopNow" properties.
* CONFIDENTIAL TREATMENT REQUESTED.
36
SCHEDULE "K"
PROFESSIONAL SERVICES
The following is a list of various services available from the Distributor to
COREL. The services are provided to COREL at no charge as indicated. Other
services are available to COREL on either an hourly basis (at an hourly rate of
$150/hr.) or on a project basis. At COREL's request, Distributor shall draft a
proposal for such additional service.
COREL shall pay all amounts due to Distributor for Professional Services in
accordance with Section 7.02 of this Agreement.
The services provided to Corel at no charge include the following:
Web Site Development - Development of the COREL Store is provided by the
Distributor at no charge. The specification for the Development is outlined in
the MRD attached to the Agreement as Schedule H.
Catalog and Inventory Management - Distributor shall provide COREL at no charge,
catalogue and remote SKU management services for Corel products on the Store and
Distributor's properties that will enable COREL to manage catalog and inventory.
As soon as they are available, Distributor will provide to COREL, at no charge,
software tools to manage catalog, inventory and applicable reports. The
specifications for these services are outlined in Schedule H.
ORDER PROCESSING AND FULFILLMENT - Distributor will provide COREL the Order
Processing and Fulfillment Services outlined in Schedule H at no charge.
PAYMENT PROCESSING - Distributor will provide COREL the Payment Processing
services outlined in Schedule H at no charge.
PERFORMANCE MEASUREMENT - Distributor will provide the Performance Measurement
services outlined in Schedule H at no charge.
CUSTOMER SERVICE - Distributor shall provide Customer with the customer service
outlined in Schedule R at no charge to COREL.
MAINTENANCE TOOLS - Distributor will provide COREL access to use the software
tools to maintain the Store at no charge as outlined in Section 7 of Schedule H.
HOSTING - Distributor will provide COREL hosting services outlined in Schedule H
at no charge.
USABILITY SERVICES - Distributor will provide COREL the Usability Services
described in Schedule H at no charge to COREL at times to be mutually agreed
upon by the parties, but in no event more frequently than once in any three (3)
month period. Distributor's staff of usability, documentation, and design
professionals can provide development teams to work with COREL to select the
right methodology for COREL's particular needs, based on COREL's usability
requirements and where COREL is in the product development cycle. Distributor's
customers would participate in the actual generation of the study. Services
range from simpler usability reviews to complete competitive analysis.
Deliverables can be in report form or even video tape format.
ACCOUNT MANAGEMENT - Distributor will provide COREL, at no charge, a dedicated
Account Manager. The Account Manager shall be responsible for managing external
communications regarding the entire project and shall act as the liaison between
Distributor's team and COREL. Any and all contacts should go through the Account
Manager with the exception of technical requests that will go directly to the
Program Manager (discussed below). The Account Manager should always be kept
apprized of any issues. The Account Manager will assist COREL with any concerns
regarding the Distributor's performance.
37
PROGRAM MANAGEMENT - Distributor will provide COREL a dedicated Program Manager
at no charge. The Program Manager shall be responsible for internal
communication with the project team. The Program Manager shall provide periodic
time lines and updates to COREL and the Account Manager as to the status of the
project.
ESD - ELECTRONIC SOFTWARE DELIVERY - Distributor will provide the ESD services
described in Schedule "H", Schedule "F", and Schedule "N" to COREL at no charge.
FREE DOWNLOADS - Distributor will provide, at no charge to COREL, free download
service to Customer for any promotional items such as software, content or
screen savers as approved by COREL.
COPY - Copy editing services relating to the Store and the sending of e-mail to
Customers shall be provided at no charge to COREL.
REPORTING - Distributor shall provide the reports as set out in Schedule "H",
Schedule "F", and Schedule "N" at no charge to COREL. Distributor can assist
COREL in monitoring store performance and to create actionable information.
Distributor can provide site statistics reporting including: the number of
visitors to your site, impressions per visitor, page views per visitor, exit
points, entry points and shopping behavior. Detailed analysis helps to evolve
your site creative, expand areas of interest, and merchandise according to what
types of products are selling, and test new products prior to large inventory
commitments. Such reporting assistance provided by Distributor shall also be
provided at no charge to COREL.
The following services are available to COREL at an amount agreed upon between
the parties:
XXXXXX GROUP SERVICES
Xxxxxx Group operates on a project basis. For specific pricing information,
Corel will need to obtain a custom quotation for the following Xxxxxx Group
services. Xxxxxx Group will meet with COREL to provide design review services at
times to be mutually agreed upon by the parties, but in no event more frequently
than once in any three month period. Such services offered by Xxxxxx.xxx include
the following:
DESIGN AND CONTENT DEVELOPMENT. INCLUDES:
PHOTOGRAPHY
IMAGE COMPRESSION
COPY
ANIMATION
VIDEO/AUDIO
MARKETING AND ADVERTISING. INCLUDES:
MEDIA PLANNING
BANNER CREATIVE
ADVERTISING ANALYSIS
E-MAIL PROMOTIONS
SEARCH ENGINE REGISTRATION
SEASONAL CENTERS
PROMOTIONAL PACKAGES AND FEATURE PROGRAMS
SPONSORSHIP PROGRAM
38
SCHEDULE "L"
DESIGNATED PROJECT TEAM
DEVELOPMENT TEAM ASSIGNMENT
1) Phil Hadviger DBE Full-time until June 15 (Full-time replacement after May 15)
2) Xxxxx Tanakas Verity Full-time until June 15
3) Xxxxxxx Xxxxxxx UI Full-time until May 15 (Full-time replacement after May 15)
4) Xxxxx Xxxxxx UI Full-time until June 15
5) Xxx X. Data Full-time until May 30
6) Xxxxx Xxxxx C++ Full-time until May 15
7) Xxxx Xxxxxxx API Full-time until May 30
8) Xxxxxxxx Dev. Lead Full-time until May 30
9) Xxxx UI Full-time until May 30
10) Sanjeev Process Full-time until May 30 (Full-time replacement after May 15)
11) Amar Process Full-time until May 30
12) Xxxxx Process / Check-out Full-time until May 30
13) Raphael Component Integration Full-time until May 30
DEDICATED TEAM AFTER LAUNCH (VERSION 1.1) - SPECIFIC INDIVIDUALS TBD.
Xxxxx Xxxxxx* VP of Strategic Business Unit Full-time on-going basis
Program Manager
Account Manager
Development engineer
Development engineer
MANAGEMENT TEAM
1) Xxxxx Xxxxxx* VP of Strategic Business Unit Full-time on-going basis
2) Xxxxx Xxxx Sr. Director Business Development Part-time on-going basis
3) Xxxxxx Xxxxxxxxxx VP Professional Services Part-time on-going basis
4) Xxxxx Xxxxx VP Products Part-time on-going basis
IT
Xxxx Luynh 7X24 the IT team (includes others)
QA / USABILITY
Xxxx O As needed on-going
QA1
XX0
XX0
Xxxxxx Xxxxxx Usability study as needed
Xxxxx Xxxxx Usability study as needed
* Project Team Leader
OPERATIONS
Xxxx Xxxxxx As needed (7X24)
LEGAL
-------------------------
39
Xxxx Xxxxxx As needed
FINANCE
Xxxxx Xxxxxxx Replacement part-time on-going basis
The parties will mutually agree as to the number of dedicated individuals
involved on the project. Distributor will promptly inform Corel of any personnel
changes above and will consult with Corel prior to making any changes in the
Project Team Leader. Distributor agrees that COREL shall have a web monitor
available 24 hours a day, seven days a week, at (000) 000-0000 or such other
designated telephone number agreed to by the parties. Distributor further agrees
that COREL shall have the right to request changes to the COREL designated team
members and that it shall make all reasonable changes requested by COREL.
40
SCHEDULE "M"
COREL CORPORATION
PRIVACY POLICY
At Corel we recognize that our customers are concerned about the privacy of the
information that we collect from our customers and our plans for using this
information. Our goal is to ensure that we only gather information about you
that you want us to have and that we only use this information after we have
told you how it will be used and have given you the opportunity to consent to
its use.
The following is an overview of why Corel collects customer information; what we
do with Customer information; and how you can control access to and distribution
of the information that you provide to Corel.
Why We Collect Customer Information
One of the ways Corel ensures that it is developing products that meet the needs
of our customers is to gather information directly from them. We like to know
who are customers are; what types of products they use, and what their product
expectations are. Through market research projects, customer feedback and
registration we are able to explore what is or is not attractive about our
products.
Sometimes we are required by law to request certain information, for example,
when you enter a contest; purchase products from Corel e Store-TM- or download
files, patches or fixes from our web or FTP sites.
As well, we require user information to keep our records up to date and to be
able to properly identify you, such as when you register a product on-line or
request technical support.
It is always our objective to collect only that information necessary for us to
achieve the purposes for which we are collecting information. For example, we
will not ask you for credit card information unless you are purchasing a product
or service from us. Whenever we ask for information we will also inform you as
to what use we will make of it before or at the time we collect the information
and you will be offered the choice as to whether or not you wish to provide
information to us. For example, if we are using the information solely for
marketing and research purposes we will advise you of that.
Please note that in some instances such as product registration and purchases,
there is some information that we are required to collect to enable us to
accurately register or support your product and we may not be able to allow you
to register or purchase products without that information. Corel may also be
required by law to disclose certain information. For example, the geographical
location of customers who download products containing high-level encryption.
Corel Customer Lists and Third Party Co-Marketing Activities
From time to time we undertake co-marketing arrangements with third parties who
offer similar products or services. As a registered Corel customer, you may
receive news and special offers from these third parties. In those instances
where your name and contact information will be placed on a list that may be
made available to a third party, we will advise you of that and offer you the
opportunity to have your name marked "private" in our database. If your name is
marked "private", we will not use your name for marketing or e-mail campaigns
and will not provide your name to any third parties.
Marking Your Name 'Private' After You Register With Us
If you choose to register with us, and then later decide that you no longer want
to receive email or information from Corel, or you no longer wish to have your
name provided to third parties, you may contact us at:
Customer Service
Corel Corporation,
41
0000 Xxxxxxx Xxxxxx
Xxxxxx, Xxxxxxx Xxxxxx X0X 0X0
Telephone: (000) 000 000-0000
Fax: (000) 000 000-0000
Attention: Privacy
Additions, corrections or other changes to customer information will usually
take 4 to 6 weeks.
Deleting Your Name From Our Customer List Entirely
If you decide that you no longer wish to have your name on our Customer list at
all, please contact us at the address above. Deletion of your information will
usually take 4 to 6 weeks.
Please note that if you are a registered Corel product user and you delete
your name from our customer list, you will no longer receive e-mail or other
notices regarding technical support of your product, such as notices of
patches and fixes available.
Updating or Correcting Your Information
If your information changes or you become aware that there is an error in your
information, please contact us at the address above. Correction or updates of
your information will usually take 4 to 6 weeks.
Sometimes It Happens
From time to time there may be instances where a customer's designation as
"private" is inadvertently removed and the customer may receive e-mail or other
marketing materials from Corel. If you think this may have happened to you
please let us know by contacting Customer Service and we will correct the
problem. Please keep in mind that if you have submitted a request to have your
name marked private or removed from our Customer List or you have requested that
your information be updated or corrected, there is a 4 to 6 week period during
which you may receive information from us while we are updating or deleting your
information.
Security of Your Information When Purchasing Products from Corel e Store-TM-
Corel offers both electronic and shrinkwrap products on line from Corel e
Store-TM-.
Corel e Store uses Secure Socket Layer (SSL) Protocol for browsers that
support 128-bit encryption (such as Netscape-Registered Trademark- Navigator
version 2.0 or greater, or Microsoft Internet Explorer version 2.1 or
greater). SSL encrypts information as it travels between the customer and
Corel so that your purchase information cannot be read as it travels over the
Internet.
If you are not using a browser which adheres to SSL Protocol and does not
support 128 bit encryption, the information you provide may not be secure and we
recommend that you contact Corel directly by phone to order products.
A change in the URL from http:// to https:// notifies you that you are using
SSL. If the URL on a page asking you to provide personal information remains as
http://, beware: this may result in an insecure transmission.
When processing credit card purchases over the Internet, our third party service
provider will verify your credit card information with the appropriate financial
institution prior to processing your purchase. Our third party service provider
will not supply this information to Corel or to any other third party.
Links to Other Sites
Xxxxx.xxx offers links to many other web sites. Please note that we are not
affiliated with these sites and are not responsible for their privacy practices
or policies.
42
SCHEDULE "N"
TECHNICAL ARCHITECTURE OF THE STORE
WEBMONITOR PROCEDURES
Distributor's Web Monitor shall perform the following tasks:
[ * ]
ESCALATION PROCEDURE
If the Store goes down because of any of the following:
- Cannot establish connection
- Connection times out
- Any type of VBScript or ODBC/OLE DB error
- Any HTTP error (ie: HTTP Server Too Busy)
- Any IWProcessserver error
The Web Monitor shall follow this procedure:
[ * ]
* CONFIDENTIAL TREATMENT REQUESTED.
43
[ * ]
SITE SECURITY
[ * ]
ESD WRAPPING TECHNOLOGY
Wrappers consist of two components: a client builder and a corresponding ESD
server. The client builder is used to encrypt digital content using a symmetric
key algorithm similar to DES or RC5. After the wrapping process, the digital
content is unusable. In the commonly used "pay after you download" model, the
wrapped content has attached to it a small executable that communicates with the
ESD server. This executable obtains payment information from the client and then
sends it to the ESD server. The ESD server validates the payment information and
then transmits the secret key back to the executing program, which then unwraps
the digital content. The security of a wrapper depends on the following:
- The size of the symmetric encryption key used to wrap digital content.
- The key exchange algorithm used in exchanging symmetric secret keys.
Wrappers do not require source code modification. Instead, executable
content/software can be wrapped using a client builder application. Wrappers are
also extremely simple to implement since they utilize standard
encryption/decryption algorithms.
[ * ]
* CONFIDENTIAL TREATMENT REQUESTED.
XXXXXXX.XXXX.XXXXX.XXX
[ * ]
* CONFIDENTIAL TREATMENT REQUESTED.
44
SCHEDULE "O"
WAIVER OF MORAL RIGHTS
I, ____________________, an individual residing at ____________________________,
and the author of the rights in the Web Pages, hereby irrevocably waive all my
moral rights in the Web Pages, in favour of Corel Corporation, the owner of the
copyright in the Web Pages. This waiver includes, without limitation, a waiver
of my right to be associated by name with the Web Pages, the right to restrain
the distortion, mutilation or modification of the Web Pages, the right to
restrain the use of the Web Pages in association with a product, service, cause
or institution and the right to exercise any remedies for breach of such moral
rights, whether by way of injunction, damages, accounts, delivery up or any
further or other remedies that are or may be conferred by law for the
infringement of a right. This waiver shall operate as a waiver of all my moral
rights or similar rights vested in me pursuant to any legislation worldwide.
Dated this _______ day of _____________, 1999.
---------------------------------
author
---------------------------------
witness
45
SCHEDULE "P"
DISTRIBUTOR PRODUCTS
STOREID SEDATE ORDNO QTY ITEM
---------------------------------------------------------------------------------------------------------------
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100004 04/23/1999 198153 99 HEWLETT-PACKARD 51626A PRINTER INKJET CARTRIDGE - DESKJET 20
100004 04/27/1999 198153 99 HEWLETT-PACKARD 51626A PRINTER INKJET CARTRIDGE - DESKJET 20
100004 04/28/1999 198153 99 HEWLETT-PACKARD 51626A PRINTER INKJET CARTRIDGE - DESKJET 20*
100004 04/29/1999 198153 99 HEWLETT-PACKARD 51626A PRINTER INKJET CARTRIDGE - DESKJET 20
100004 04/06/1999 448405 36 VIKING - 8MB MEM MODULE (70NS)-OEM EQUIV # 141685-001
100004 04/06/1999 032272 32 WEB / SNMP MNGT CARD 10BASET ETH AP9606
262 04/15/1999 ?51626A 20 DESKJET DESKWRITER 400 500 BLK CART.
100004 04/01/1999 24166 15 1PK DL 4MM 120M DAT TAPE CART
100004 04/05/1999 78345 15 MICROSAVER CABLE & LOCK MASTER-KEYED * DIRECT SHIP ONLY
100004 04/06/1999 166307 15 CD JEWEL CASES - 10-PK
695 04/01/1999 ?CE100BTXSX0 12 100BTX TO 100BSX CONVRT MOD 1RJ45 AUTO LTD RANGE
4 03/08/1999 54381 10 3PIN CHASSIS FAN FOR TX MBD H/W MONITORING
416 04/08/1999 115916 10 500SHT DRWR OPTRA S 1250 1255 1625 1855 2455
677 04/06/1999 182769 10 DIMAGE QUEST (NIMH) CHARGER W/4 RECHARGEABLE BATTERIES
100004 03/01/1999 64569 10 TELECHECK MINI-TESTER
100004 03/24/1999 202552 10 BARBIE TALK WITH ME CD WIN/W95
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100004 04/22/1999 620701 10 USB CONNECTOR FOR TYAN SYSTEM BOARDS
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207 04/14/1999 215237 7 BARBIE TALK WITH ME CD WIN/W95
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4 04/12/1999 406917 5 ULTRASTAR 9LP 9.1GB ULTRA SCSI HD 7200RPM
323 04/06/1999 20380 5 NU-FORM 105-KEY ERGO KEYBOARD AT W/ PS/2 ADAPTER
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4 04/01/1999 183059 4 DVD 5.2GB DOUBLE-SIDED REWRITABLE CARTRIDGE (TYPE1) ME
188 04/22/1999 183059 4 DVD 5.2GB DOUBLE-SIDED REWRITABLE CARTRIDGE (TYPE1) ME
207 03/23/1999 82125 4 BARBIE TALK WITH ME CD WIN/W95
209 04/22/1999 252951 4 PALM IIIX 4MB PDA W/ HOTSYNC CRADLE
222 03/10/1999 143163 4 TWIN COOLING FANS 3.5 HD IN 5.25 DRIVEBAY
289 03/18/1999 222197 4 VIKING - 16MB MEM MODULE
416 04/06/1999 115940 4 OPTRA S 2455N 24PPM LASERPR 16MB 1200DPI ETH
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100004 03/01/1999 132231 4 CYBER PARALLEL DUAL PCI, 2-DB25 IEEE1284 ECP/EPP, IRQ SHARIN
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03/03/1999 130256 3 DC260 COL DIGTLCAM PC 1536X1024 8MB 2IN LCD
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4 04/14/1999 183059 3 DVD 5.2GB DOUBLE-SIDED REWRITABLE CARTIDGE (TYPE1) ME
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207 04/05/1999 VIKISSFDC3/8 3 VIKING-8MB SMART MEDIA-3.3 VOLT-
239 04/05/1999 155648 3 CD STOMPER LABEL REFILLS
239 04/05/1999 155648 3 CD STOMPER PRO CD JEWEL CASE INSERTS REFILL
312 04/02/1999 187243 3 SYMPHONY CORDLESS ISA CARD PNP
312 04/05/1999 187243 3 SYMPHONY CORDLESS ISA CARD PNP
574 04/01/1999 149941 3 GRAPHICS STUDIO PICTURE IT V3.0 CD W9X/NT
591 03/12/1999 13358 3 COLOR JETPRINTER 3000 600X300DPI NT, OS/2 UNIX
645 04/13/1999 262891 3 HS01 HEADSET SINGLE EAR W/MICROPHONE
654 04/22/1999 261844 3 IMATION SUPERDISK FOR IMAC
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100004 03/12/1999 21456 3 64MB SDRAM DIMM
100004 03/12/1999 21456 3 PCMCIA 2-SLOT ISA ADAPTER FOR ADDING PCMCIA TO PC XXXX0-0 XX
000000 03/15/1999 ?7MXLA300200 3 Maxpowr G3-L2 300Mhz 750 With 1Mb Backside Cache At 200Mhz
100004 03/15/1999 66130 3 SNAZZI LAV-8000 VIDEO/AUDIO EDIT INT PCI MPEG1
100004 03/16/1999 136000 3 VIKING - 8MB SMART MEDIA-3.3 VOLT-
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100004 03/17/1999 49 3 PHOTOSMART POSTCARD 4 x 6 1-SIDE
100004 03/18/1999 101718 3 XXXX XXXXXX
000000 03/18/1999 141498 3 PATCH CABLE 25FT 4PR RJ45 BLU XXXXX 0
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100004 03/19/1999 258144 3 XXXXX BBNS MTW MATX S7 CD FDD HDMR 3DAGP VID SND
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100004 03/22/1999 59695 3 6FT SCSI CABLE DB68 VHDCI M MICRO DB68M
100004 03/24/1999 131546 3 7FT PATCH CABLE ORANGE FAST CAT 5
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100004 03/25/1999 224484 3 HP CDRW REWRITABLE MEDIA 1PK 4X
100004 04/01/1999 182769 3 8Mb Smartmedia Card, 3.3 Volt
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100004 04/01/1999 203910 3 VPHOTO PRINT FILM 8.5X11 (20 SHEETS)
100004 04/01/1999 23119 3 99 KEY KYBD W/4-BUTTON TRACKBALL
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000000 04/06/1999 211267 3 GAMEPAD PRO USB MARCH 1999
100004 04/06/1999 256161 3 1PK TR4 TRAVAN CART
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100004 04/08/1999 182769 3 DIMAGE QUEST (NIMH) CHARGER W/4 RECHARGEABLE BATTERIES
100004 04/08/1999 664093 3 CABLE USB DUAL PORT MBD TYPE A 10PIN SER EXT
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100004 04/22/1999 192681 0 XXX XXX XX XXXXXX XXXX XXXXXXXXX
000000 04/22/1999 938018 3 USR 56K V.90 ISA D/F MODEM W/JUMPERS
100004 04/26/1999 97856 3 FASTTRAK RAID CONTROLLER FOR XXXX DRVS RETAIL BOX
100004 05/04/1999 259099 3 ADR 3PK 30GB ADR CART FOR DIGITAL DRV S
03/03/1999 209868 2 16MB SMARTMEDIA CARD(3.3)VOLT
03/03/1999 211446 2 RIO PMP 300 PRTBL MUSIC PLAYER 32MB
03/09/1999 149967 2 VISUAL STUDIO ENT V6.0 CD W9X/NT
04/08/1999 219265 2 CD R RECORDABLE MEDIA 10 PACK
1 04/23/1999 193989 2 TRISTAR HEADSET W/NOISE CANCELING MICROPHONE & VISTA AM
4 03/04/1999 105595 2 Q71 OPTIQUEST 17IN 16VIS .27MM 12X10 FST COLMON
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4 03/24/1999 792803 2 CIVILIZATION II MULTIPLAYER GOLD
4 04/01/1999 187243 2 SYMPHONY CORDLESS ISA CARD
4 04/21/1999 164337 2 64MB MUSHKIN PC100 SDRAM 8X64
4 04/21/1999 164337 2 BAT MBD PENT MVP3 4PCI 4ISA 1AGP 2SM 3DM
4 04/22/1999 3203 2 STD COL INK CART4076 150C 1020 2030 2050 2055 1000
207 04/26/1999 266427 2 VIKING - 4MB MEMORY MODULE ZENITH EQUIV - ME-100
209 04/07/1999 164319 2 16MB MUSHKIN 72PIN SIMM 4X32 FAST PAGE MODE (NON PARITY)
209 04/12/1999 142588 2 46MM PAP CART FOR DIGTLCAM PRINTER
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209 04/29/1999 238767 2 64MB MUSHKIN CAS2 PC100 SDRAM
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213 04/02/1999 202135 2 SOUTH PARK
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222 03/02/1999 195284 2 128MB MODULE FOR HP OMNIBOOK 7100 SERIES
305 03/01/1999 97313 2 CD STOMPER LABEL REFILLS
311 03/01/1999 108679 2 4 COLOR INK CARTRIDGE PACK FOR MD-1300, MD-2300, MD-5000
337 04/26/1999 179859 2 ETHERPOWER PCI COMBO
416 04/06/1999 115940 2 OPTRA S 2455N 24PPM LASERPR 16MB 1200DPI ETH
416 04/13/1999 115940 2 OPTRA S 2455N 24PPM LASERPR 16MB 1200DPI ETH
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519 03/01/1999 108544 2 40X INT XXXXX XX-XXX 000XX 75MS 8900RPM
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519 03/01/1999 108544 2 CASE BGE ATX MID 250W 4 5.25 3 3.5 W/FDD FCC
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591 04/29/1999 125417 2 BOXED CELERON 400MHZ CPU W/ 128K IN PPGA PACKAGE
596 03/15/1999 ?60011 2 Black Ink Cartridge For Epson
599 03/22/1999 195320 2 ULTRASTAR 9ES 9.1GB ULTRA SCSI HD 7200RPM
619 03/22/1999 55081 2 GLOSSY PHOTO QUALITY BUSINESS CARDS FOR INK JET PRINTERS
634 03/24/1999 141131 2 CAVIAR 6.4GB ULTRA XXXX HD TWO-PLATTER
637 04/06/1999 181398 2 XXXXXXXXX 00 XXXXXXX XXX XX & XXXXX XXXXX,XXXX,XXX SUP,S
638 04/16/1999 083642 2 RAGE FURY AGP2X 32MB SDRM 19X12 3D GRAPHACCEL
645 04/13/1999 262891 2 HIGH OUTPUT ELECTRIC MICROPHONE
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654 03/25/1999 135970 2 VIKING - COMPACT FLASH ADAPTER
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672 03/26/1999 ?000550A 2 Artec Am 12S PCI SCSI Flatbed Scanner
685 03/18/1999 164767 0 00XXX XXX XX XXXX XXXXX 0XXXX XXX 1284EPP SPP PS2
695 04/01/1999 ?CE100BTXSX0 2 16Slot Convrt Chassis Opt Red Pwr SNMP
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695 04/01/1999 ?CE100BTXSX0 2 Opt SNMP Mgmt Mode 1Db-9 1RJ45
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-----------------------------------------------------------------------------------------------------------------
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-----------------------------------------------------------------------------------------------------------------
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-----------------------------------------------------------------------------------------------------------------
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-----------------------------------------------------------------------------------------------------------------
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-----------------------------------------------------------------------------------------------------------------
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-----------------------------------------------------------------------------------------------------------------
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-----------------------------------------------------------------------------------------------------------------
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-----------------------------------------------------------------------------------------------------------------
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-----------------------------------------------------------------------------------------------------------------
100004 03/10/1999 147598 2 HIGH YIELD BLK INK CART OPTRA COLOR 45
-----------------------------------------------------------------------------------------------------------------
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-----------------------------------------------------------------------------------------------------------------
100004 03/10/1999 173428 2 AC ADPTR PDR-ACM1A
-----------------------------------------------------------------------------------------------------------------
100004 03/10/1999 226140 2 STYLUS COLOR 900 BLK INK CART
-----------------------------------------------------------------------------------------------------------------
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-----------------------------------------------------------------------------------------------------------------
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-----------------------------------------------------------------------------------------------------------------
100004 03/12/1999 193831 2 ACCELERAID 200 NO SCSI IF SCSI TO PCI RAID CONTR
-----------------------------------------------------------------------------------------------------------------
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-----------------------------------------------------------------------------------------------------------------
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-----------------------------------------------------------------------------------------------------------------
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-----------------------------------------------------------------------------------------------------------------
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-----------------------------------------------------------------------------------------------------------------
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-----------------------------------------------------------------------------------------------------------------
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-----------------------------------------------------------------------------------------------------------------
100004 03/16/1999 222866 2 INFOVIEW VIDEO CONFENC'G
-----------------------------------------------------------------------------------------------------------------
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-----------------------------------------------------------------------------------------------------------------
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-----------------------------------------------------------------------------------------------------------------
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-----------------------------------------------------------------------------------------------------------------
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-----------------------------------------------------------------------------------------------------------------
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-----------------------------------------------------------------------------------------------------------------
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-----------------------------------------------------------------------------------------------------------------
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-----------------------------------------------------------------------------------------------------------------
100004 03/17/1999 49 2 HP MATTE PHOTO PAP A-SIZE
-----------------------------------------------------------------------------------------------------------------
100004 03/17/1999 49 2 PHOTOSMART GLOSS A SIZE PHOTO PAP
-----------------------------------------------------------------------------------------------------------------
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-----------------------------------------------------------------------------------------------------------------
100004 03/18/1999 117716 2 BLANK CHECKS TAN 3-UP CCC PERSONAL
-----------------------------------------------------------------------------------------------------------------
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-----------------------------------------------------------------------------------------------------------------
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-----------------------------------------------------------------------------------------------------------------
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-----------------------------------------------------------------------------------------------------------------
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-----------------------------------------------------------------------------------------------------------------
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-----------------------------------------------------------------------------------------------------------------
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-----------------------------------------------------------------------------------------------------------------
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-----------------------------------------------------------------------------------------------------------------
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-----------------------------------------------------------------------------------------------------------------
100004 03/19/1999 180980 2 PC GAMEPAD PRO AND EA SPORTS MADDEN FOOTBALL '97 BUNDLE
-----------------------------------------------------------------------------------------------------------------
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-----------------------------------------------------------------------------------------------------------------
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-----------------------------------------------------------------------------------------------------------------
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-----------------------------------------------------------------------------------------------------------------
100004 03/19/1999 31133 2 ZIP DISK 100MB IBM PFM
-----------------------------------------------------------------------------------------------------------------
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-----------------------------------------------------------------------------------------------------------------
100004 03/22/1999 146649 2 10/20GB TR5 INTERNAL IDE TAPE DRIVE
-----------------------------------------------------------------------------------------------------------------
100004 03/22/1999 163388 2 NINO PREMIER TRAVELING CASE LEATHER CASE
-----------------------------------------------------------------------------------------------------------------
100004 03/22/1999 187243 2 SYMPHONY CORDLESS ISA CARD PNP
-----------------------------------------------------------------------------------------------------------------
100004 03/22/1999 191574 2 VIKING - 16MB EDO MEM MODULE-OEM EQUIV # C4137A
-----------------------------------------------------------------------------------------------------------------
100004 03/22/1999 193466 2 48MB COMPACTFLASH FLCARD MEM
-----------------------------------------------------------------------------------------------------------------
100004 03/22/1999 194467 2 IPC34080B 5BAY 4U HEIGHT 7 LONG RACKMOUNT ATX CHASSIS BLACK
-----------------------------------------------------------------------------------------------------------------
100004 03/22/1999 209733 2 LANDWARE GOTYPE! KB FOR 3COM PALM
-----------------------------------------------------------------------------------------------------------------
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-----------------------------------------------------------------------------------------------------------------
100004 03/22/1999 2977 2 DYNAMITE 128/VIDEO ET6000 2MB MDRAM PCI
-----------------------------------------------------------------------------------------------------------------
100004 03/22/1999 54383 2 IRDA CONNECTOR
-----------------------------------------------------------------------------------------------------------------
100004 03/22/1999 63037 2 DT8000 TR4 4/8GB QIC3095 FOR T4000 1PK
-----------------------------------------------------------------------------------------------------------------
100004 03/24/1999 129452 2 DESKSTAR 10GXP 10.1GB UDMA 7200RPM HD 3.5LP
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-----------------------------------------------------------------------------------------------------------------
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-----------------------------------------------------------------------------------------------------------------
100004 03/24/1999 131546 2 NETGEAR 10/100 2PAR PSVR
-----------------------------------------------------------------------------------------------------------------
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-----------------------------------------------------------------------------------------------------------------
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-----------------------------------------------------------------------------------------------------------------
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-----------------------------------------------------------------------------------------------------------------
100004 03/24/1999 252933 2 BARBIE TALK WITH ME CD WIN/W95
-----------------------------------------------------------------------------------------------------------------
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-----------------------------------------------------------------------------------------------------------------
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-----------------------------------------------------------------------------------------------------------------
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-----------------------------------------------------------------------------------------------------------------
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-----------------------------------------------------------------------------------------------------------------
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-----------------------------------------------------------------------------------------------------------------
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-----------------------------------------------------------------------------------------------------------------
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-----------------------------------------------------------------------------------------------------------------
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100004 04/01/1999 046613 2 MICRO DRY MAGENTA CART
-----------------------------------------------------------------------------------------------------------------
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-----------------------------------------------------------------------------------------------------------------
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-----------------------------------------------------------------------------------------------------------------
100004 04/01/1999 108964 2 CASE BGE ATX MT 230W W/ 3.5 FD
-----------------------------------------------------------------------------------------------------------------
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-----------------------------------------------------------------------------------------------------------------
100004 04/01/1999 150668 2 SS870 TONER MOD FOR USE W/SS870 LASER
-----------------------------------------------------------------------------------------------------------------
100004 04/01/1999 182769 2 DIMAGE QUEST NIMH BATTERY - SET OF 4
-----------------------------------------------------------------------------------------------------------------
100004 04/01/1999 192602 2 1PK 10GB TAPE CART FOR SUPERSTATION DRV ONLY
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-----------------------------------------------------------------------------------------------------------------
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-----------------------------------------------------------------------------------------------------------------
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-----------------------------------------------------------------------------------------------------------------
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-----------------------------------------------------------------------------------------------------------------
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100004 04/01/1999 279529 2 NVIDIA TNT AGP VID CARD 16MB W/TV OUTPUT
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-----------------------------------------------------------------------------------------------------------------
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-----------------------------------------------------------------------------------------------------------------
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-----------------------------------------------------------------------------------------------------------------
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-----------------------------------------------------------------------------------------------------------------
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-----------------------------------------------------------------------------------------------------------------
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-----------------------------------------------------------------------------------------------------------------
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-----------------------------------------------------------------------------------------------------------------
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-----------------------------------------------------------------------------------------------------------------
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---------------------------------------------------------------------------------------
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---------------------------------------------------------------------------------------
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---------------------------------------------------------------------------------------
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---------------------------------------------------------------------------------------
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---------------------------------------------------------------------------------------
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---------------------------------------------------------------------------------------
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---------------------------------------------------------------------------------------
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---------------------------------------------------------------------------------------
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---------------------------------------------------------------------------------------
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---------------------------------------------------------------------------------------
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---------------------------------------------------------------------------------------
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---------------------------------------------------------------------------------------
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---------------------------------------------------------------------------------------
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---------------------------------------------------------------------------------------
100004 04/07/1999 252969 2 SOUNDMAKER 3DX FULL DUP PNP SC W/CRYSTAL CHIPST
---------------------------------------------------------------------------------------
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---------------------------------------------------------------------------------------
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---------------------------------------------------------------------------------------
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---------------------------------------------------------------------------------------
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---------------------------------------------------------------------------------------
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---------------------------------------------------------------------------------------
100004 04/09/1999 145918 2 MAC3045SP 4.5GB WSCSI HD 3.5 LP 7.5MS 10000 RPM
---------------------------------------------------------------------------------------
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---------------------------------------------------------------------------------------
100004 04/09/1999 252951 2 PALM IIIX 4MB PDA W/ HOTSYNC CRADLE
---------------------------------------------------------------------------------------
---------------------------------------------------------------------------------------
100004 04/13/1999 16804 2 OMNIVIEW CABLE KIT 3 CABLES
---------------------------------------------------------------------------------------
100004 04/13/1999 193791 2 EASIDOCK PORT REPL W/ETH TPAD 770 SERIES
---------------------------------------------------------------------------------------
100004 04/13/1999 MUSH12023 2 32MB COMPACT FLASH MEMORY CARD
---------------------------------------------------------------------------------------
100004 04/14/1999 ?6710051201 2 E-CAM VIDEO E-MAIL CAMERA SNGLE FULL MOTION,COLOR VIDEO,E-MA
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---------------------------------------------------------------------------------------
100004 04/14/1999 193473 2 DAYTIMERS ORGANIZER 2000 WINDOWS - 5 USER
---------------------------------------------------------------------------------------
100004 04/14/1999 194502 2 ATX MBD PENT ALI1541 5PCI 2ISA AGP 3DM PCISND
---------------------------------------------------------------------------------------
100004 04/14/1999 200142 2 MICRO TERMINATOR 2-BTN JOYSTICK BLACK W/ TURBO-FIRE & TRIM C
---------------------------------------------------------------------------------------
100004 04/14/1999 200898 2 VIKING - 256MB REGISTERED ECC CL2 DIMM
---------------------------------------------------------------------------------------
100004 04/14/1999 78348 2 MOUSE IN A BOX - SCROLL
---------------------------------------------------------------------------------------
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---------------------------------------------------------------------------------------
100004 04/16/1999 142374 2 UNI 13P 13DBI DIR ANT FOR BREEZECOM D MODEL
---------------------------------------------------------------------------------------
100004 04/16/1999 198148 2 EPSON 400/600/800/1520 STYLUS PRINTER INKJET CARTRIDGE - COL
---------------------------------------------------------------------------------------
100004 04/16/1999 198148 2 EPSON 800, 800N, 850,/1520 STYLUS PRINTER INKJET CARTRIDGE -
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---------------------------------------------------------------------------------------
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---------------------------------------------------------------------------------------
100004 04/20/1999 162488 2 1PK SUPERDISK MAC LS-120 DISK MAC FORMAT
---------------------------------------------------------------------------------------
100004 04/20/1999 164322 2 32MB MUSHKIN 72PIN EDO SIMM 8X32
---------------------------------------------------------------------------------------
100004 04/20/1999 195139 2 64MB MUSHKIN CAS2 PC100 SDRAM
---------------------------------------------------------------------------------------
100004 04/20/1999 198149 2 EPSON 400/500/600/700, PHOTO STYLUS, PRINTER INKJET CARTRIDG
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100004 04/20/1999 198149 2 EPSON 400/600/800/1520 STYLUS PRINTER INKJET CARTRIDGE - COL
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100004 04/20/1999 198653 2 LUCENT PCI V.90 56K DFV ASYNC PC MODEM WIN
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100004 04/20/1999 205142 2 DREAMWEAVER V2.0 CD W9X/NT
---------------------------------------------------------------------------------------
100004 04/20/1999 226893 2 EASYPARALLEL 16BIT ISA PARALLEL ADPT IEEE 1284
---------------------------------------------------------------------------------------
100004 04/20/1999 226893 2 PALM CABLE PCHOTSYNC ACCESSORY(FOR PALM&XXX)
---------------------------------------------------------------------------------------
100004 04/20/1999 226893 2 STYLUS COLOR 900 COLOR INK CART
---------------------------------------------------------------------------------------
100004 04/20/1999 226893 2 STYLUS COLOR 900 DOUBLE BLK INK CART
---------------------------------------------------------------------------------------
100004 04/20/1999 252952 2 PALM V 2MB PDA W/HOTSYNC CRADLE
---------------------------------------------------------------------------------------
100004 04/20/1999 VIKIH3133 2 VIKING - 8MB MEM MODULE-OEM EQUIV # C3133A
---------------------------------------------------------------------------------------
100004 04/21/1999 191709 2 PRINT CART FOR MFC970MC 750MC 770MC 870MC
---------------------------------------------------------------------------------------
100004 04/21/1999 217536 2 BRIDGE CONNECT TO PPGA FOR SLOT 1 MOTHERBOARDS
---------------------------------------------------------------------------------------
100004 04/21/1999 225548 2 CDRW 4X/4X/16X EXT SCSI
---------------------------------------------------------------------------------------
100004 04/21/1999 238767 2 64MB MUSHKIN CAS2 PC100 SDRAM
---------------------------------------------------------------------------------------
100004 04/21/1999 242659 2 3DFX VOODOO 3 3000 AGP 16MB SDRAM W/TV OUT
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100004 04/21/1999 252952 2 PALM V 2MB PDA W/HOTSYNC CRADLE
---------------------------------------------------------------------------------------
100004 04/21/1999 77407 2 INFOTALK IT3000 INET TELEPHONY DEVICE
---------------------------------------------------------------------------------------
100004 04/22/1999 126177 2 NIC ETH PCCARD RJ45 BNC PCMCIA NIC
---------------------------------------------------------------------------------------
100004 04/22/1999 134601 2 THE OPERATIONAL ART OF WAR
---------------------------------------------------------------------------------------
100004 04/22/1999 136000 2 VIKING - 8MB SMART MEDIA-3.3 VOLT-
---------------------------------------------------------------------------------------
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---------------------------------------------------------------------------------------
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---------------------------------------------------------------------------------------
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---------------------------------------------------------------------------------------
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---------------------------------------------------------------------------------------
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---------------------------------------------------------------------------------------
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---------------------------------------------------------------------------------------
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---------------------------------------------------------------------------------------
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100004 05/03/1999 ?452223V 2 Talk With Me Barbie
---------------------------------------------------------------------------------------
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---------------------------------------------------------------------------------------
100004 05/03/1999 136000 2 VIKING - 8MB SSFDC - 3.3 VOLT
---------------------------------------------------------------------------------------
100004 05/03/1999 188993 2 GAMEPAD PRO USB MARCH 1999
---------------------------------------------------------------------------------------
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---------------------------------------------------------------------------------------
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---------------------------------------------------------------------------------------
100004 05/04/1999 939523 2 PALMV 2MB PDA W/ HOTSYNC CRADLE PALM
---------------------------------------------------------------------------------------
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---------------------------------------------------------------------------------------
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---------------------------------------------------------------------------------------
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---------------------------------------------------------------------------------------
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---------------------------------------------------------------------------------------
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---------------------------------------------------------------------------------------
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1004426 03/09/1999 125872 2 USB 3-BTN MOUSE FOR USB PCS, COMPAT W/WIN 98
---------------------------------------------------------------------------------------
46
SCHEDULE "Q"
GUIDELINES FOR USING DISTRIBUTOR TRADEMARKS AND DISTRIBUTOR LOGOS
Distributor permits COREL to use its logos and trademarks in both plain word and
stylized form (the "Distributor Marks") for the purpose of promoting and
advertising Distributor's products or services, provided COREL complies with the
following guidelines:
(i) The Distributor Marks may only be used in relation to Distributor's
products or services. This means that COREL may not display the
Distributor Marks on any non-Distributor product or service including
any associated packaging, documentation, advertising or other materials
in a manner that suggests that such product or service is a Distributor
product or service, that Distributor or any of the Distributor Marks are
associated with such product or service or that Distributor is
affiliated with, endorses or sponsors COREL or any of such products or
services.
(ii) Distributor will provide COREL with any artwork or graphics for the
Distributor Marks. The artwork or graphics may not be altered in any
way.
(iii) When displayed, the Distributor Marks must stand alone. A minimum amount
of empty space must be left between the Distributor Marks and any other
object such as type, photography, borders, edges, etc. The required
border of empty space around the Distributor Marks must be 1/2x wide
where x is the height of the Xxxx.
(iv) You may not combine the Distributor Marks with any other feature
including, but not limited to, other logos, words, graphics, photos,
slogans, numbers, design features, or symbols. Further, you may not
display your own logos or marks or other text or graphics in the same or
similar get-up, graphics, look, or trade-dress as the Distributor Marks.
(v) The Marks must not be used in a manner that, in Distributors's judgment,
may diminish or otherwise damage Distributor's goodwill in the
Distributor Marks, including but not limited to uses which could be
deemed to be obscene, pornographic, or otherwise in poor taste or
unlawful, or which purpose or objective is to encourage unlawful
activities.
(vi) You must place an asterisk (*) or similar notation xxxx beside the first
use of a Distributor Xxxx and include the following attribution
statement on the materials in which the Distributor Marks are featured.
"* Trademark(s) of XxxxXxx.xxx Inc."
47
SCHEDULE "R"
CUSTOMER SERVICE
A. SERVICES
1. Distributor shall provide all Customer, Reseller and/or Affiliates support
for use of Distributor System and Distributor Web Site including, but not
limited to, credit card processing and downloading of Products on
Customer's hard disk. All Customer inquiries relating to the Software, the
system and/or the store that existed prior to the Distributor System and
the Store ("COREL Support") shall be directed to the number mutually agreed
upon by the parties and such inquiries shall also be documented in an
e-mail message and sent to COREL Customer service. Distributor's
representatives shall direct all requests that fall within Corel Support to
Corel according to methods agreed to by the parties. In addition, in the
event a Customer becomes irate or requests to be transferred to a COREL
customer service center, Distributor shall immediately transfer such
Customer to the COREL customer service center designated by COREL. Upon
delivery of Version 1.2 of the Store (as defined in Schedule H), or such
other time as the parties shall mutually agree, such transfer shall occur
without such Customer having to make an additional call.
2. Distributor shall establish an 800 telephone line and fax line available to
Customers worldwide which are dedicated to customer service for the
Distributor System and the Store. Upon delivery of Version 1.2 of the Store
(as defined in Schedule H), or such other time as the parties shall
mutually agree, such lines shall be transferable and/or assignable to COREL
upon termination or expiration of this Agreement. Distributor shall ensure
that the IVR is customized to indicate to Customers that they have called
for customer service relating to the Distributor System and/or the Store.
In addition, Distributor shall establish an e-mail address for Customers to
contact Distributor representatives for customer service. Distributor shall
also provide an automated e-mail response system within four (4) months of
the Effective Date unless otherwise agreed to by the parties. All e-mails
relating to Corel Support shall be forwarded to the Corel Account Manager.
3. Distributor shall perform customer service twenty four (24) hours per day,
seven (7) days a week in English, French and Spanish. Additional foreign
language services may be provided by Distributor upon mutual written
agreement between the parties.
4. Distributor shall receive and respond to Customer telephone, fax and e-mail
inquiries within twenty-four (24) hours of Customer's initial inquiry to
Distributor.
5. Distributor shall develop an internal escalation process whereby a Customer
can contact a designated representative within Distributor should it be
necessary for problem escalation. In the event Distributor cannot
satisfactorily resolve a Customer inquiry, Distributor shall escalate such
Customer inquiry to COREL's Account Manager and shall provide COREL's
Account Manager with all details regarding the escalated Customer inquiry.
Distributor shall use its best efforts, which in no event shall be less
than the Customer's reasonable expectations, to resolve Customer issues.
Upon escalation to COREL by Distributor, COREL shall assume responsibility
for the resolution of the escalated call; document the problem and its
resolution. Upon delivery of Version 1.2 of the Store (as defined in
Schedule H), or such other time as the parties shall mutually agree,
Distributor shall ensure that it has the ability to transfer Customers both
internally and externally to COREL customer service representatives without
requiring Customers to place an additional call or without having to call
back the Customers (i.e. a Hot Transfer). In addition, Distributor shall
use best efforts to ensure that Customers are not required to repeat their
request upon transfer.
6. COREL shall assume responsibility for the resolution of the escalated
calls only for those escalated calls under paragraph 5 that have not
previously been escalated to COREL and resolved by COREL. In other
words, once COREL has resolved a Customer issue and documented such
resolution in COREL's knowledge base or other resource provided by COREL
to Distributor, it is expected that Distributor shall thereafter be able
to resolve this Customer issue without escalation to COREL.
48
7. Distributor shall ensure that when Customers are in the hold queue a
promotional message is played. Such promotional message shall be provided
to Distributor by COREL from time to time.
8. Distributor shall have the ability to upsell and cross-sell COREL products
and may do so upon COREL'S consent. Scripts for upselling and cross-selling
shall be provided to Distributor by COREL.
9. At all times, Distributor shall have a minimum of fourteen (14) customer
service personnel, of which a minimum of six (6) shall be dedicated only to
COREL and the Store. In the event that the call volume increases and it is
agreed to by the parties that additional customer service personnel are
required, Distributor shall ensure that such additional customer service
personnel are appointed according to terms mutually agreed upon. For the
first three (3) month period of this Agreement, Distributor shall have one
(1) additional COREL dedicated customer service personnel available at all
times to assist the transition team for all issues arising as a result of
the re-opening of the Store.
10. Distributor shall ensure that all customer service personnel have adequate
telephone skills, are given proper telephone training before they provide
customer service to Customers and have received the appropriate training to
upsell and cross-sell COREL products. In addition, Distributor shall ensure
that a minimum of one (1) senior customer service representative is
technically knowledgeable about the visual content industry and the use and
application of the products available in the Corel studio and that such
person is available at all times.
11. Distributor shall on a weekly basis, send a post-shipment email survey,
approved in writing by COREL, to a minimum of ten percent (10%) of
Customers who have purchased Software and/or Merchandise from the Store in
the previous seven (7) day period (up to a maximum of one hundred (100)
Customers) regarding their purchase experience on the Store. Upon COREL's
consent, for those Customers who purchased by telephone, Distributor shall
administer the post-shipment survey to Customers by telephone.
12. Distributor shall ensure that it has the ability to process Customer
product returns. In the event that a Customer returns a product that was
not purchased from Distributor, Distributor shall direct such Customers to
COREL's customer service center. Distributor shall accept Software returns
in accordance with COREL's return policy in effect from time to time.
13. Distributor shall send an e-mail message to the list of Customers provided
by COREL, informing them of the re-opening of the Store. Such message shall
require the prior written approval of COREL.
B. GUIDELINES
1. Distributor is to provide Customers with answers to customer service
questions relating to the Software using information provided by COREL and
information learned by Distributor.
2. Each Distributor employee performing customer service shall identify their
name and state "COREL On-Line Store, < name > speaking, how may I help
you", or some other language that is mutually agreeable to the parties, at
the start of each call with a Customer.
3. Distributor shall adhere to the following minimum performance guidelines:
- Abandoned customer service calls shall not exceed 5% of total calls
on a monthly basis.
- Eighty-six percent (86%) of calls shall be answered within 15
seconds and the average speed of answer per call shall not exceed
thirty (30) seconds.
49
- E-mails received before 4:00 p.m. EST will be answered the same
day. E-mails received after 4:00 p.m. EST will be answered within
24 hours.
- The average hold time (time Customer is put on hold) per call shall
not exceed forty (40) seconds.
4. Distributor shall adhere to the following call queuing process:
(i) Queue call to Corel skill group - Check for available agents
(ii) Caller hears one ring cycle (approx. 6 seconds)
(iii) Wait time approx. 12 seconds hearing music
(iv) 1st announcement
(v) Wait approx. 30 seconds hearing music
(vi) 2nd announcement
(vii) Wait approx. 30 seconds hearing music
(viii) Re-play 2nd announcement.
(ix) Wait approx. 15 seconds hearing music
(X) Go to voice mail box for caller to leave message
ANNOUNCEMENTS:
1ST ANNOUNCEMENT: "Thank you for calling "COREL ONLINE STORES" all of our
agents are currently busy assisting other callers. Please hold, and your call
will be answered by the next available agent."
2ND ANNOUNCEMENT: "Please continue to hold, your call is important to us, and
will be answered in the order it was received."
VOICE MAIL ANNOUNCEMENT: "Thank you for calling Corel Online Stores. Due to
unusually high call volume, we were unable to answer your call at this time.
Please leave your name, telephone number, and a brief message and we will return
your call shortly."
NETWORK ANNOUNCEMENTS:
High call volume: "Thank you for calling Corel Online Stores. We apologize that
we are unable to answer your call at this time due to extreme call volume.
Please try your call again later."
These customer service guidelines shall be subject to reasonable changes by
COREL, at COREL's sole discretion, from time to time.
C. CUSTOMER SERVICE MATERIALS
COREL shall provide Distributor with COREL's standard customer service policies
and historical purchase data for the Store no later than the Effective Date.
In addition, COREL shall provide Distributor with response scripts and
escalation guidelines when available.
D. REPORT
Distributor shall provide to COREL a monthly report no later than the tenth
(10th) day after the end of the month for which the report is being provided
which shall capture the following information or other information as reasonably
requested by COREL:
Inbound Customer calls
(i) Number of calls received;
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(ii) Number of calls answered;
(iii) Number of calls abandoned;
(iv) Average waiting time per call;
(v) Type of call received;
(vi) Average talk time per call;
(vii) Number of calls which result in the sale of COREL product at the time of
the call;
(viii) Number of e mails received;
(ix) Number of e mails answered; and
(x) Response provided to e mails answered.
Outbound Customer calls (calls made to Customer, which calls shall be made only
as a result of a Customer request or if COREL has given its prior consent)
(i) Number of calls made;
(ii) Type of calls;
(iii) Length of Call; and
(iv) Number of calls which result in the sale of COREL product at the time of
the call.
Additional Information:
Distributor shall provide the following additional information:
(i) company name, Customer's name, address, city, state or province, zip
code or area code, telephone number, fax number and electronic email
address;
(ii) summaries of questions asked and answers provided by Distributor;
(iii) the duration of the call;
(iv) the call reference number;
(v) the customer service person's name;
(vi) the date of the call;
(vii) Customer identification number;
(viii) calls escalated to COREL;
(ix) number of requests for additional foreign language customer service
and which languages;
(x) Customer feedback from the follow-up purchase surveys;
(xi) any site, shopping, process or process related Customer complaints;
(xii) questions relating to the Store or ESD services received by Customer
prior to the date of execution of this Agreement; and
(xiii) feedback on previous Customer experiences
Note: Any support incident escalated to COREL must be reported whether
or not the issue has been resolved at the time of reporting.
E. SHIPPING
Distributor shall ship to the locations listed below. This list is subject to
export shipment restrictions:
Australia Germany Japan
Austria Great Britain Korea
Belgium Greece Liechtenstein
Canada Hong Kong Luxembourg
Denmark Iceland Monaco
Finland Ireland Netherlands
Xxxxxx Xxxxx Xxx Xxxxxxx
00
Xxxxxx Xxxxx United Kingdom
Portugal Sweden United States
Singapore Switzerland
South Africa Taiwan
Shipping prices are dependent on the shipper's pricing policies and are subject
to change.
Shipping - Domestic (Continental) U.S.
Shipping Carriers Initial Cost Per Pound Delivery time
Standard Ground shipping ---- ---- 4-7 business days + processing
2nd day or blue label $12.50+ $1.45 2 business days + processing
Next day, express, red $19.00+ $1.85 1 business day + processing
SHIPPING - CANADIAN *
Shipping Carriers Initial Cost Per Pound Delivery time
Standard Ground shipping $9.95+ $0.50 4-7 business days + processing
Next day, express, red $19.00+ $1.85 1 business day + processing
INTERNATIONAL SHIPPING * (EXCLUDING CANADA)
Shipping Carriers Initial Cost Per Pound Delivery time
Express $21.95+ $4.50 48-72 hrs. + processing
APO/FPO SHIPPING
Shipping Carriers Initial Cost Per Pound Delivery time**
USPS Express $16.95+ $1.85 24-48 hours+processing
* ALL INTERNATIONAL ORDERS may be subject to import taxes in addition to cost
of the order
** Delivery time to U.S. military collection point
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SCHEDULE "S"
STOCK BALANCING GUIDELINES AND STOCK BALANCING FEES
The following Stock Balancing Guidelines (the "Guidelines") shall apply to all
Merchandise and Schedule "B" Software returned to COREL by Distributor. COREL
will grant a credit equal to the Merchandise Price and/or Schedule "B" Software
Prices paid by Distributor for Merchandise and Schedule "B" Software returned in
accordance with these Guidelines less any credits issued against the Merchandise
and Schedule "B" Software under Section 7.03 of this Agreement ( the "Return
Price").
Failure to follow these Guidelines will result in either rejection of an RMA
request and/or return of any Merchandise and Schedule "B" Software received by
COREL from Distributor at Distributor's sole cost and expense.
1. STOCK BALANCING GUIDELINES
1.1 Merchandise and Schedule "B" Software may be returned to COREL once
per each COREL quarter (Q1 December 1st to February 28th (or
February 29th) inclusive Q2 - March 1st to May 31st inclusive; Q3 -
June 1st to August 31st inclusive; Q4 - September 1st to
November 30th inclusive).
1.2 All returns shall be at Distributor's sole cost and expense.
1.3 Prior to any Merchandise and Schedule "B" Software return,
Distributor must provide written notice to COREL specifying the
Merchandise and Schedule "B" Software Distributor wishes to return
and requesting a Return Material Authorization ("RMA"). This notice
must be received by COREL no later than the fourteenth (14th) day
after the end of the quarter for which the RMA is requested.
1.4 The aggregate Return Price for Merchandise and Schedule "B"
Software returns in any COREL quarter can not exceed an amount
equal to three and three quarters percent (3.75%) of the total
aggregate Merchandise Prices for Merchandise and Schedule "B"
Software Prices for Schedule "B" Software delivered to Distributor
by COREL during the immediately preceding four (4) COREL quarters
less any credits issued against the Merchandise and Schedule "B"
Software under Section 7.03 of this Agreement ("Return Price
Limit").
1.5 All Merchandise and Schedule "B" Software for which an RMA has been
issued must be shipped to COREL by Distributor within thirty (30)
days of the date of the RMA.
1.6 No Merchandise or Schedule "B" Software may be returned by
Distributor without a valid RMA from COREL.
1.7 The acceptance of any Merchandise and Schedule "B" Software
returned to COREL by Distributor pursuant to a valid RMA, and
issuance of a credit for such returned Merchandise and Schedule "B"
Software, shall be subject to review and inspection of the returned
Merchandise and Schedule "B" Software by COREL upon receipt of such
returned Merchandise and Schedule "B" Software at COREL's
warehouse. Notwithstanding the issuance of an RMA by COREL, RMA
credits shall only be provided for Merchandise and Schedule "B"
Software actually received and approved by COREL For example, and
without limiting the generality of this paragraph 1.7, COREL shall
not provide the full RMA credit which may have been issued for
partial returns or for Merchandise and Schedule "B" Software which
is specified by Distributor under paragraph 1.3 as 'full retail'
product but is determined upon inspection to be upgrade product.
