Ex. 10.1
The redacted information herein has been omitted pursuant to a request
for confidential treatment and the complete Second Amendment
to Services Agreement has been filed separately
SECOND AMENDMENT TO SERVICES AGREEMENT
This Second Amendment to Services Agreement (this "Amendment") is entered into
as of September 1st, 2007, by and among GoAmerica Communications Corp.
("GoAmerica"), with its principal place of business at 000 Xxxxxxxxxx Xxxxxx,
Xxxxxxxxxx, Xxx Xxxxxx, XXX 00000, Nordia Inc. ("Nordia"), with its principal
place of business at 0000 Xxxx-Xxxxx Xxxxxxxxx, Xxxxx 000, Xx-Xxxxxxx (Xxxxxx)
Xxxxxx X0X 0X0, and Stellar Nordia Services LLC ("Stellar"), with its principal
place of business at 000 Xxxx Xxxx Xxxxxxxxx Xxxxxxx, Xxxxxx, XX, XXX 00000.
GoAmerica, Nordia and Stellar are collectively referred to herein as the
"Parties".
WHEREAS, GoAmerica and Nordia have entered into that certain Services Agreement
dated January 1, 2005, as amended by that certain Amendment to Services
Agreement dated as of February 1, 2006 (such amendment, the "First Amendment",
and such services agreement, as amended, the "Services Agreement");
WHEREAS, GoAmerica Relay Services Corp. (formerly known as Acquisition 1 Corp.),
a wholly owned subsidiary of GoAmerica, and Stellar have entered into that
certain Managed Services Agreement dated August 1, 2007 (the "MSA");
WHEREAS, Nordia desires to assign all of its rights, obligations and duties
under the Services Agreement to Stellar, and Stellar desires to assume all of
the rights, obligations, duties and liabilities of Nordia under the Services
Agreement; and
WHEREAS, the Parties desire to amend certain provisions of the Services
Agreement to conform to certain of the provisions of the MSA;
NOW THEREFORE, in consideration of the mutual covenants and agreements
hereinafter set forth and other good and valuable consideration, the receipt and
sufficiency of which are hereby acknowledged, the Parties hereby agree as
follows:
A. Definitions.
1. "Session Minutes" means Conversation Minutes plus the additional time
spent: (a) in queue (call is ringing, waiting for a live answer) or (b) by
Stellar setting up inbound or outbound calls.
2. All capitalized terms used but not defined herein shall have the
meanings ascribed to such terms in the Services Agreement.
B. Assignment, Assumption and Release. Nordia hereby assigns all of its rights,
obligations and duties under the Services Agreement to Stellar. Stellar hereby
accepts and assumes all of Nordia's rights, obligations, duties and liabilities
under the Services Agreement. GoAmerica hereby consents to the assignment to and
assumption by Stellar of all of Nordia's
rights, obligations, duties and liabilities under the Services Agreement, and
GoAmerica hereby releases and discharges Nordia from all of its obligations,
duties and liabilities under the Services Agreement.
C. Term: Section 1.a of the First Amendment is hereby replaced entirely by the
following provision:
The term of the Services Agreement shall continue until the earlier to
occur of (i) February 1, 2009 or (ii) the date that the MSA becomes
effective. On November 1, 2008, if the Parties reasonably believe that the
MSA will not become effective on or before February 1, 2009, then the
Parties will use good faith efforts to renegotiate and extend the Services
Agreement based on then prevailing market conditions.
D. Consideration. Sections a., b., c., d. and e. of Exhibit B to the Services
Agreement are hereby replaced by the following Sections 1 and 2:
1. Consideration: The Consideration due Stellar for each Conversation
Minute for each month after August 2007 shall be as follows:
(a) In September 2007,
(i) if the total number of Session Minutes for the month is
[***] or less, then the Per Minute Consideration for (A)
the Conversation Minutes converted from the first 6% of
the Session Minutes shall be $[***] U.S., and (B) the
Conversation Minutes converted from the remaining 94% of
Session Minutes shall be $[***] U.S. (subject to
existing exchange rate calculations); and
(ii) if the total number of Session Minutes for the month is
greater than [***], then the Per Minute Consideration
for (A) the Conversation Minutes converted from the
first [***] of the Session Minutes shall be $[***] U.S.,
and (B) the Conversation Minutes converted from the
remaining Session Minutes shall be $[***] U.S. (subject
to existing exchange rate calculations);
(b) In October 2007,
(i) if the total number of Session Minutes for the month is
[***] or less, then the Per Minute Consideration for (A)
the Conversation Minutes converted from the first 47% of
the Session Minutes shall be $[***] U.S., and (B) the
Conversation Minutes converted from the remaining 53% of
Session Minutes shall be $[***] U.S. (subject to
existing exchange rate calculations); and
(ii) if the total number of Session Minutes for the month is
greater than [***], then the Per Minute Consideration
for (A) the Conversation Minutes converted from the
first [***] of the Session Minutes shall be $[***] U.S.,
and (B) the Conversation Minutes converted from
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the remaining Session Minutes shall be $[***] U.S.
(subject to existing exchange rate calculations);
(c) In November 2007,
(i) if the total number of Session Minutes for the month is
[***] or less, then the Per Minute Consideration for (A)
the Conversation Minutes converted from the first 70% of
the Session Minutes shall be $[***] U.S., and (B) the
Conversation Minutes converted from the remaining 30% of
Session Minutes shall be $[***] U.S. (subject to
existing exchange rate calculations); and
(ii) if the total number of Session Minutes for the month is
greater than [***], then the Per Minute Consideration
for (A) the Conversation Minutes converted from the
first [***] of the Session Minutes shall be $[***] U.S.,
and (B) the Conversation Minutes converted from the
remaining Session Minutes shall be $[***] U.S. (subject
to existing exchange rate calculations);
(d) In December 2007,
(i) if the total number of Session Minutes for the month is
[***] or less, then the Per Minute Consideration for (A)
the Conversation Minutes converted from the first 88% of
the Session Minutes shall be $[***] U.S., and (B) the
Conversation Minutes converted from the remaining 12% of
Session Minutes shall be $[***] U.S. (subject to
existing exchange rate calculations); and
(ii) if the total number of Session Minutes for the month is
greater than [***], then the Per Minute Consideration
for (A) the Conversation Minutes converted from the
first [***] of the Session Minutes shall be $[***] U.S.,
and (B) the Conversation Minutes converted from the
remaining Session Minutes shall be $[***] U.S. (subject
to existing exchange rate calculations);
(e) For each month from January 2008 to August 2008,
(i) if the total number of Session Minutes for the month is
[***] or less, then the Per Minute Consideration for the
Conversation Minutes converted from the Session Minutes
shall be $[***] U.S.; and
(ii) if the total number of Session Minutes for the month is
greater than [***], then the Per Minute Consideration
for (A) the Conversation Minutes converted from the
first [***] of the Session Minutes shall be $[***] U.S.,
and (B) the Conversation Minutes converted from the
remaining Session Minutes shall be $[***] U.S. (subject
to existing exchange rate calculations); and
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(f) For each month from September 2008 until otherwise agreed by
GoAmerica and Stellar,
(i) if the total number of Session Minutes for the month is
[***] or less, then the Per Minute Consideration for the
Conversation Minutes converted from the Session Minutes
shall be $[***] U.S.; and
(ii) if the total number of Session Minutes for the month is
greater than [***], then the Per Minute Consideration
for (A) the Conversation Minutes converted from the
first [***] of the Session Minutes shall be $[***] U.S.,
and (B) the Conversation Minutes converted from the
remaining Session Minutes shall be $[***] U.S. (subject
to existing exchange rate calculations).
2. Payment Terms:
a. Stellar will invoice GoAmerica for the Consideration each month.
The Consideration is to be paid to Stellar monthly by GoAmerica no more
than five (5) days after the date GoAmerica is in receipt of the monthly
reimbursement from NECA for the Conversation Minutes covered by the
Consideration, provided, however, that GoAmerica shall be solely
responsible each month for timely seeking reimbursement for NECA for the
Conversation Minutes processed by Stellar.
b. The existing exchange rate adjustment calculation remains in
place.
E. Termination of Payment of Marketing Development Funds. GoAmerica hereby
releases and discharges Nordia (and Stellar, as assignee of Nordia's obligations
under the Services Agreement) of its obligation to make the payments to
GoAmerica described in Section 6 of the First Amendment for any market
development expenses incurred by GoAmerica after September 1, 2007. Section 6 of
the First Amendment is hereby deleted, and Sections 7 and 8 of the First
Amendment shall remain unaltered.
F. Certain CA Qualifications. Stellar shall cooperate with GoAmerica in
developing standards for employing communication assistants ("CAs") that provide
Services under this Amendment and the Services Agreement. All CAs supporting the
Services, irrespective of which Stellar location employed, shall meet or exceed
agreed upon quality of service standards, which shall include, without
limitation, the ability of each CA to type at least sixty (60) words per minute.
GoAmerica shall have the right, but not the obligation, to listen to audio
samples of every CA supporting or proposed to support the Services and to
request the removal of any CA providing Services under this Amendment or the
Services Agreement that GoAmerica, in its sole discretion, believes does not
meet agreed upon quality of service standards.
G. Further Assurances. Each Party shall execute, acknowledge and deliver to the
other Parties any and all documents or instruments, and shall take any and all
actions, reasonably required by any other Party, to confirm or effect the
matters set forth herein.
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H. Counterparts. This Amendment may be executed in counterparts, each of which
shall be deemed to be an original, but all of which together shall constitute a
single agreement.
I. Headings. The headings of the Sections of this Amendment have been inserted
for convenience of reference only and shall in no way modify or restrict any of
the terms or provisions hereof.
J. No Other Modifications. Except as expressly amended or modified by this
Amendment, all other terms and provisions of the Services Agreement shall remain
unaltered, are hereby reaffirmed, and shall continue in full force and effect.
To the extent there is a conflict between this Amendment and the Services
Agreement, the terms of this Amendment shall control.
[Signature Page Follows]
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IN WITNESS WHEREOF, the Parties have entered into this Amendment as of the date
written above.
GoAmerica Communications Corp. Nordia Inc.
/s/ Xxxxxx X. Xxxx, CEO /s/ Xxxxxxx Xxxxxxxx
----------------------------- --------------------------------
Authorized Signature Authorized Signature
Name: Xxxxxx X. Xxxx Name: Xxxxxxx Xxxxxxxx
Title: CEO Title: CEO
Stellar Nordia Services LLC
/s/ Xxxxxxx Xxxxxxxx
--------------------------------
Authorized Signature
Name: Xxxxxxx Xxxxxxxx
Title: CEO
