AUTOMATIC BANK MACHINE TRANSACTION PROCESSING AGREEMENT EFFECTIVE DATE OF JANUARY 1, 2003 Between CALYPSO CANADA, DIVISION OF DOVER CANADA ("CALYPSO") A corporation incorporated under the Laws of Alberta With offices at Suite 910, 909 11th Ave SW...
AUTOMATIC BANK MACHINE TRANSACTION PROCESSING AGREEMENT
EFFECTIVE DATE OF JANUARY 1, 0000
Xxxxxxx
XXXXXXX XXXXXX, XXXXXXXX XX XXXXX XXXXXX ("CALYPSO")
A corporation incorporated under the
Laws of Alberta
With offices at Xxxxx 000, 000 00xx Xxx XX
Xxxxxxx, Xxxxxxx X0X 1 L7
and
Net Cash Services Inc. ("Net Cash")
A corporation incorporated under the
Laws of British Columbia
With offices at Xxxxx #000, 0000 Xxxxx Xxxxxx
Xxxxxxxxx, Xxxxxxx Xxxxxxxx X0X 0X0
RECITALS
WHEREAS CALYPSO offers access to the Interac SDM Service for ATM Devices, offers services relating to the management and processing of data generated by ATM Devices and offers services relating to ongoing monitoring of ATM devices.
AND WHEREAS CALYPSO has executed an agreement with a direct connector financial institution member of Interac to act as a connection service provider to Interac and to arrange for settlement of transactions through a financial institution member of the Canadian Payments Association for the purposes of allowing CALYPSO to offer ATM Access & Processing Services (as defined in this Agreement).
AND WHEREAS NET CASH directly operates a number of ATM Devices and represents others who own or have interests in ATM Devices and requires the services of CALYPSO in respect of such ATM Devices.
NOW THEREFORE in consideration of the mutual agreements and covenants contained in this Agreement, the receipt and sufficiency of which are hereby acknowledged, CALYPSO and NET CASH agree to the following:
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ARTICLE 1
INTERPRETATION
1.1 Definitions
In this Agreement (including the Schedules hereto), defined terms shall have the meanings attributed to them in Schedule "A":
1.2 Rules of Interpretation
In this Agreement:
(a) | whenever the singular or
the plural form is used, the same shall include the plural or the singular
as and when required by the context in which such form is used; |
(b) | words denoting one gender
include all genders unless contrary intention is to be inferred from or
required by the subject matter or context; |
(c) | references to "hereof',
"herein", "hereto" and "hereunder" shall be deemed to refer to this Agreement
(including all of the Schedules) and shall not be limited to the particular
Article or Section in which such word or words appear, unless a contrary
intention is to be inferred from or required by the context; |
(d) | all references to Articles or Sections are to the Article or Sections of this Agreement; |
(e) | unless otherwise stated
herein or the context otherwise requires, all dollar amounts referred
to herein refer to the currency of Canada; |
(f) | the Parties acknowledge
that their respective legal counsel have reviewed and participated in
settling the terms of this Agreement, and the Parties hereby agree that
any rule of construction to the effect that any ambiguity is to be resolved
against the drafting Party shall not be applicable in the interpretation
of this Agreement; and |
(g) | unless otherwise indicated
herein, all references to any statute mean such statute as amended, re-enacted
or replaced from time to time, and include all regulations promulgated
thereunder and all references herein to any agreement mean such agreement
as amended, modified, varied, restated, or replaced from time to time
with the written agreement of the parties hereto. |
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1.3 Schedules
There are appended to this Agreement the following Schedules pertaining to the following matters:
Schedule "A" | - | Definitions | ||
Schedule "B" | - | Currently Certified ATM Devices for use on CALYPSO's Switch System | ||
Schedule "C" | - | CALYPSO Fees & NET CASH Volume Commitment | ||
Schedule "D" | - | Current Interchange Fees | ||
Schedule "E" | - | Transaction Reports | ||
Schedule "F" | - | Procedures for Handling Master Encryption Keys | ||
Schedule "G" | - | Contracted ATM Security Report |
Such Schedules are incorporated herein by reference as though contained in the body hereof. Wherever any term or condition of such Schedules conflicts or is at variance with any term or condition in the body of this Agreement, such term or condition in the body of this Agreement shall prevail.
ARTICLE 2
RETAINER OF CALYPSO
2.1 Retainer of Calypso
(a) | NET CASH hereby retains
CALYPSO to provide such ATM Access & Processing Services and ATM Monitoring
Services as may be selected by NET CASH and accepted by CALYPSO for particular
Contracted ATMs in accordance with the terms of this Agreement. |
ARTICLE 3
CONNECTING ATM DEVICES & ATM DEVICE SETTINGS
3.1 New ATM Device Connections and Amendment of Setting Parameters
(a) | When NET CASH wishes to
cause another ATM Device to become subject to this Agreement, NET CASH
shall provide an ATM activation request which includes the Contracted
ATM Setting Parameters for that ATM Device and CALYPSO shall make its
best efforts to review the request and respond to NET CASH as to whether
CALYPSO is able to accept the proposal to add the ATM Device as a Contracted
ATM under this Agreement within 3 Business Days. |
(b) | If CALYPSO is unable to
accept any of the proposed Contracted ATM Setting Parameters, CALYPSO
shall communicate the reasons for CALYPSO's inability to accept the proposal
and, if requested by NET CASH, shall suggest amendments to the proposal
that would make it acceptable. |
(c) | Once the ATM Device is installed
at the proposed location (including power connections and telecommunication
connection) CALYPSO shall make reasonable efforts to connect the ATM Device
to the Switch System within 5 Business Days including the provision of
a set of master encryption key Codes to NET CASH (in |
Net+Cash+V1.0 | Page 3 of 41 |
accordance with the procedures
set out in Schedule "F") necessary to allow the ATM Device to communicate
with the Switch System. Once connected to the Switch System the ATM Device
shall be deemed to be a "Contracted ATM" for the purposes of this Agreement. |
|
(d) | Subject to payment of any
applicable Change Fees charged by CALYPSO, NET CASH may propose that the
Contracted ATM Setting Parameters for a particular Contractual ATM be
changed by providing written notice to CALYPSO of the proposed changes.
CALYPSO shall make its best efforts to review the proposed changes and,
if acceptable, implement the proposed changes within 3 Business Day. If
CALYPSO is unable to accept any of the proposed changes, CALYPSO shall
communicate the reasons for CALYPSO's inability to accept the proposal
and, if requested by NET CASH, shall suggest amendments to the proposal
that would make it acceptable. |
3.2 Disconnection of ATM Devices
As an alternative to ending the term of this Agreement (and disconnecting all Contracted ATM's) pursuant to Article 8 thereof, CALYPSO shall have the option (in its sole discretion) to disconnect particular Contracted ATM(s) from the Switch System if doing so will have the effect of discontinuing NET CASH's breach of the terms of this Agreement. The exercise of this right by CALYPSO shall not diminish or effect NET CASH's obligations to CALYPSO arising as a result of any prior or continuing breach of this Agreement.
ARTICLE 4
CALYPSO COVENANTS AND REPRESENTATIONS
4.1 CALYPSO Covenants
(a) | CALYPSO shall provide the
ATM Access & Processing Services for the Contracted ATMs during the
Term. |
(b) | CALYPSO shall provide the
ATM Monitoring Services for the Contracted ATMs during the Term on a 24
hour per day, 7 days a week basis, for those Contracted ATMs (if any)
which NET CASH elects (as part of the ATM Setting Parameters) to have
such services supplied. |
(c) | If an Agent or Customer
of NET CASH requests some form of direct covenant or certification by
CALYPSO, the Connection Service Provider, or the Settlement Agent that
Vault Cash Reimbursements, Interchange Fees, International Interchange
Fees or Surcharge Fees related to a particular Contracted ATM or group
of Contracted ATMs (or a specified portion of such amounts) have been
irrevocably directed to be paid to such Agent or Customer by NET CASH,
CALYPSO shall make reasonable efforts to comply with such requests provided
that it is acknowledged by NET CASH that CALYPSO, the Connection Service
Provider and the Settlement Agent will not be able to covenant to: |
Net+Cash+V1.0 | Page 4 of 41 |
(i) | segregate funds received
because all payments are received/settled for all ATM Devices from Card
Issuers on a bulk basis and, given the quick turnaround of funds to NET
CASH after calculation of entitlement, there is virtually no period for
funds to be held in trust; |
|
(ii) | open or maintain "accounts"
for individual Agents or Customers of NET CASH since none of CALYPSO,
the Connection Service Provider or the Settlement Agent have a direct
contractual relationship with NET CASH's Agents or Customers. |
|
(d) | CALYPSO shall notify NET
CASH of any changes (and the proposed effective date of such changes)
made to Interchange Fees or International Interchange Fees within 30 Business
Days after CALYPSO receives official notice of such change. |
(e) | CALYPSO shall either directly
as a member in good standing in Interac, or through a contracted third
party who is a member in good standing in Interac (currently Moneris),
maintain access to Interac during the Term. |
(f) | CALYPSO shall operate the
Switch System on a continuous basis in accordance with Interac's established
standard of 98.7% availability (based on time), and which requires the
Switch System to be available 24 hours per day, 7 days a week and 365
(or 366) days per year, allowing for the following: |
(i) | planned and scheduled outages
to effect system changes, software changes, and maintenance, all in accordance
with Interac Rules and International Network Rules. |
|
provided it
is agreed that CALYPSO's covenant with respect to Switch System performance
does not extend to the telecommunication links between a Contracted ATM
and the Switch System (even if CALYPSO is also a reseller/purchaser of
the phone or cellular connection to NET CASH). The telecommunication links
which CALYPSO cannot accept responsibility for include the modem connection
(dial-up or cellular) from the Contracted ATM to the local telecommunication
service provider and any trunk line data telecommunication system used
to collect communication from the local telecommunication service providers
and forward them to the Switch System (such as datapac or other similar
service). |
4.2 CALYPSO Representations
CALYPSO represents and warrants to NET CASH as follows: | |
(a) | CALYPSO is a corporation
duly incorporated, organized and validly existing under the laws of Alberta,
is authorized to carry on business in all jurisdictions in which it carries
on business and has all necessary corporate power to carry on CALYPSO's
business as such business is now being conducted; |
(b) | CALYPSO is an "Indirect
Connector" member of Interac and is currently in compliance with all Interac
Rules applicable to Indirect Connectors; |
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ARTICLE 5
NET CASH COVENANTS AND REPRESENTATIONS
5.1 NET CASH Covenants
(a) | NET CASH covenants that
all of the Contracted ATMs (whether operated by NET CASH or by Customers)
and that all equipment, software, practices and procedures associated
with the Contracted ATMs shall be configured and operated in accordance
with and that NET CASH and the Customers operating Contracted ATMs shall
comply with Canada Standards Association specifications for automated
bank machines and all rules and procedures required (or published as recommended
practices) by Interac and the operators of any applicable International
Network including, without limitation, those: |
(i) | the physical size and characteristics of the Contracted ATM; | |
(ii) | dealing with encryption key handling and other security measures; | |
(iii) | mandating the use of the
Trademarks at Contracted ATM locations and for printed materials generated
by Contracted ATM locations; |
|
(iv) | requiring notification of Surcharge Fees and cancellation of transaction options; | |
(v) | mandating provision of information
regarding service statistics and other aspects of NET CASH's and the Customers'
business, and provision of information necessary for compliance audits; |
|
(vi) | mandating minimum hours of service for each Contracted ATM; | |
(vii) | mandating the wording of screen messages and the contents of transaction records; and | |
(viii) | regarding retention of Access Cards and handling of retained Access Cards. | |
(b) | If the Interac Rules or
any applicable International Network Rules require that NET CASH or any
of NET CASH's Customers become a member of some classification/category
under such rules then NET CASH shall become a member in the necessary
classification/category and shall cause Customers to become members in
the necessary classification/category. NET CASH shall provide CALYPSO
with such evidence as CALYPSO may request confirming that the necessary
membership(s) have been obtained and continue in good standing. |
(c) | NET CASH covenants that
all of the Contracted ATMs (whether operated by NET CASH or by Customers)
and that all equipment, associated with the Contracted ATMs shall be maintained
in a proper and prudent manner in accordance with good banking industry
practices and in material compliance with all Applicable Laws and directions
of Interac. |
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(d) | NET CASH covenants that
all of the bank account information provided by NET CASH as part of the
Contracted ATM Setting Parameters for the direction of payments (i.e.
specified portions of Vault Cash Reimbursements, Interchange Fees, International
Interchange Fees and Surcharge Fees) to NET CASH, Customers or Agents
shall be maintained in good standing for receipt of electronic transfers
of funds from the Connection Service Provider (through the Settlement
Agent). |
(e) | NET CASH covenants to deliver
to CALYPSO (including by electronic transfer) all journal records providing
information on Authorized Transactions and Declined Transactions associated
with Contracted ATMs as may be required by CALYPSO, the Connection Service
Provider or the Settlement Agent in connection with the ATM Access &
Processing Services and the ATM Monitoring Services. |
(f) | NET CASH covenants to pay
all CALYPSO Fees in respect of all Contracted ATMs (to the extent not
deducted by CALYPSO from amounts otherwise payable to NET CASH hereunder)
immediately upon invoicing. NET CASH acknowledges that NET CASH is directly
liable to CALYPSO for the payment of all such fees notwithstanding that
Customers may be the owners or direct operators of some Contracted ATMs.
NET CASH further acknowledges that NET CASH is directly liable to CALYPSO
for the payment of all such fees notwithstanding that Interchange Fees
and International Interchange Fees are chargeable to Cardholders (and
should be paid by Card Issuers through the Interac Network and International
Networks) and, would in the normal course of operations represent a flow
of funds from which CALYPSO could collect the CALYPSO Fees. If the directions
to pay set up as part of the Contracted ATM Setting Parameters fail to
result in such fees being directed or paid to (or withheld directly by)
CALYPSO, then NET CASH will still be required to pay all agreed CALYPSO
Fees. |
(g) | NET CASH covenants to pay
interest on all amounts past due to CALYPSO pursuant to this Agreement
from and after the due date of such amounts at the Prime Rate plus 4%. |
(h) | NET CASH acknowledges and
agrees that CALYPSO shall have no responsibility or liability for maintaining,
servicing or upgrading Contracted ATMs or related equipment and software
except for electronic distribution of updated operating parameters and
software resulting from changes made to the Switch System. |
(j) | NET CASH shall assure that
the software used in connection with each Contracted ATM is kept up to
date using the most current versions of software that have been approved
by CALYPSO for use on the Switch System. |
(j) | NET CASH acknowledges and
agrees that CALYPSO shall have no responsibility or liability for any
of the costs associated with the installation, renting, operating, or
maintenance of Contracted ATMs and that CALYPSO shall have no responsibility
or liability for communication charges for the dial-up or CDPD communication
services used to connect Contracted ATMs to the Switch |
Net+Cash+V1.0 | Page 7 of 41 |
System, such matters (as
between CALYPSO and NET CASH) being the sole responsibility of NET CASH. |
|
(k) | NET CASH acknowledges and
agrees that CALYPSO shall have no responsibility or liability for financing
the acquisition, lease or rental of any of the Contracted ATMs, such financing
or other acquisition arrangements to be arranged directly by NET CASH
or the Customers. |
(l) | NET CASH acknowledges and
agrees that CALYPSO shall have no responsibility or liability for the
costs and expense related to the replenishment of cash dispersed by Contracted
ATMs (other than to direct payment of Vault Cash Reimbursements after
receipt by the Connection Service Provider in accordance with the Contracted
ATM Setting Parameters). |
(m) | NET CASH covenants to notify
CALYPSO of any physical damage or changes made to a Contracted ATM so
that CALYPSO can determine the effect of such damage or change and, if
requested by CALYPSO, cause additional testing or certification procedures
to be carried out on the Contracted ATM, all at the sole cost and expense
of NET CASH. NET CASH acknowledges and agrees that CALYPSO may disconnect
such Contracted ATM from the Switch System until the tests/certification
are completed to CALYPSO's satisfaction. |
(n) | NET CASH covenants to provide
CALYPSO with not less than 2 clear Business Days of notice of any proposed
changes to the previously approved Contracted ATM Setting Parameters for
any Contracted ATM. NET CASH acknowledges and agrees that CALYPSO shall
not be obligated to agree to any such changes. |
(o) | NET CASH covenants to provide
CALYPSO with at least 2 clear Business Days of notice of any plan to disconnect
a Contracted ATM from the Switch System. |
(p) | NET CASH covenants to advise
CALYPSO within 1 clear Business Days of a Contracted ATM that has been
disconnected from the Switch System by independent decision of NET CASH's
customer. |
(q) | NET CASH agrees to and agrees
to cause Customers to provide CALYPSO with assistance (including without
limitation, providing such information as is requested by CALYPSO and
participating in any meetings or conference call conversations) in connection
with resolving/settling any disputes regarding Authorized Transactions,
Declined Transactions and other operational matters related to any Contracted
ATM and agrees that the decision of the Connection Service Provider (as
the direct member and connection to Interac) as to the appropriate resolution/settlement
(including any adjustments to previously made payments to or by CALYPSO)
shall be binding on NET CASH and that if such resolution/settlement requires
that a payment be made to a Person in respect of a Contracted ATM then
NET CASH shall immediately make such payment or shall reimburse CALYPSO
if the payment has already been made by CALYPSO or the Connection Service
Provider. The obligation to pay any such amounts shall continue after
the ending of the Term until all disputes related thereto are settled
and are unappealable. NET CASH's right to collect such payment from a
Customer shall be a matter between NET CASH and the Customer and shall
not |
Net+Cash+V1.0 | Page 8 of 41 |
affect NET CASH's obligation
to make immediate payment to CALYPSO hereunder. |
|
(r) | NET CASH acknowledges and
agrees that as between CALYPSO and NET CASH, NET CASH shall be responsible
for all covenants set out herein related to Contracted ATMs and the operation
thereof and the equipment, software, practices and procedures related
thereto notwithstanding that NET CASH may have a corresponding right to
claim payment from a Customer or Agent. |
(s) | NET CASH covenants that
NET CASH and the Customers and the Agents will comply with all Interac
Rules and International Network Rules. NET CASH agrees that neither NET
CASH nor any of the Customers or Agents will act or fail to act in such
a manner that would render CALYPSO to be in non-compliance with Interac
Rules and International Network Rules governing "Acquirers" and that the
failure of NET CASH to remedy within a reasonable period any matter brought
to NET CASH's attention that is in non-compliance with Interac Rules or
International Network Rules, shall entitle CALYPSO to disconnect the Contracted
ATMs from the Switch System that are the source of the non-compliance.
NET CASH agrees that NET CASH will assume full responsibility for, and
will indemnify and save harmless CALYPSO, from any loss or actions brought
against CALYPSO as a consequence of any Contracted ATM that fails to meet
or is not in accordance with Interac Rules or International Network Rules. |
(t) | NET CASH covenants that
NET CASH will report to CALYPSO any complaints, enquiries or questions
brought to NET CASH's attention by Cardholders who have used Contracted
ATMs. |
(u) | NET CASH covenants that
NET CASH will report to CALYPSO any security incident relating to a Contracted
ATM in the format set out in Schedule "G" including any incidents of theft,
or attempted theft, or any breach, or damage or any other physical signs
that would indicate persons attempting unlawful access to a Contracted
ATM. |
(v) | NET CASH covenants that
NET CASH will report to CALYPSO any information or knowledge of foreign
electronic devices attached to a Contracted ATM that are not certified
to be Interac compliant, or could be suspected of having functionality
that could compromise the security of either a Contracted ATM, the Network,
any International Network or the Switch System. |
(w) | NET CASH covenants that
NET CASH will comply with the procedures outlined in Schedule "F" and
with Interac Rules and International Network Rules regarding the management,
control and distribution and input of master encryption keys and will
report to CALYPSO any errors associated with the management, control and
distribution of Contracted ATM master encryption keys and any known or
suspected compromise of master encryption keys used by a Contracted ATM. |
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5.2 Representations of NET CASH
NET CASH represents and warrants to CALYPSO as follows:
(a) | NET CASH has made itself
familiar with (i) all Interac Rules and International Network Rules which
are made publicly available by Interac or the relevant International Network
and (ii) the summaries of other non-public Interac Rules and the International
Network Rules of each International Network as made available by CALYPSO,
and has procedures in place to keep track of any amendments to such publicly
available Interac Rules and International Network Rules and to any such
summaries of non-public Interac Rules and International Network Rules
(when notified by CALYPSO) and to update NET CASH's equipment, software,
practices and procedures to comply with such amendments. |
(b) | NET CASH has made each Customer
and Agent familiar with (i) all Interac Rules and International Network
Rules which are made publicly available by Interac or the relevant International
Network and (ii) the summaries of other non-public Interac Rules and the
International Network Rules of each International Network as made available
by CALYPSO that may be relevant to the business carried on by the Customer
or Agent, and has procedures in place to keep track of any amendments
to such publicly available Interac Rules and International Network Rules
and to any such summaries of any non-public Interac Rules and International
Network Rules (when notified by CALYPSO) and to notify the Customer or
Agent of necessary changes to the Customer's or Agent's equipment, software,
practices and procedures to comply with such amendments. |
(c) | NET CASH is a corporation
duly incorporated, organized and validly existing under the laws of the
jurisdiction of incorporation of NET CASH, is authorized to carry on business
in all jurisdictions in which Contracted ATM's are located and has all
necessary corporate power to own NET CASH's properties and to carry on
NET CASH's business as such business is now being conducted. |
(d) | The execution, delivery
and performance of this Agreement by NET CASH has been duly and validly
authorized by any and all requisite corporate, shareholders' and directors'
actions and will not result in any violation of, be in conflict with or
constitute a default under any articles, charter, by-law or other governing
document to which NET CASH is bound. |
(e) | The execution, delivery
and performance of this Agreement will not result in any violation of,
be in conflict with or constitute a default under any term or provision
of any agreement or document to which NET CASH is party or by which NET
CASH is bound, nor under any judgment, decree or order or any Applicable
Laws applicable to NET CASH. |
(f) | NET CASH is not a non-resident within the meaning of the Income Tax Act (Canada). |
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5.3 NET CASH's Volume Commitments
(a) | NET CASH agrees that the
minimum number of Authorized Transactions that NET CASH shall use CALYPSO
to provide ATM Access & Processing Services under this Agreement shall
be the number of Authorized Transactions per calendar month indicated
in Schedule "C" under the heading "SCD Transaction Processing Fee and
Volume Commitment" (the "Monthly Volume Commitment"). |
(b) | Subject to paragraph (c),
if NET CASH fails to utilize CALYPSO for the minimum number of Authorized
Transactions in any calendar month then NET CASH shall be obligated to
pay to CALYPSO on the first day of the following month an amount equal
to the difference between the Monthly Volume Commitment and the actual
number of Authorized Transactions multiplied by the applicable fee charged
by CALYPSO under this Agreement for Interac Network SCD Transactions. |
ARTICLE 6
CONFIDENTIALITY PROVISIONS
6.1 Protection of CALYPSO and Connection Service Provider Information
All Confidential Material and information respecting CALYPSO, the Connection Service Provider and the Switch System shall be retained in confidence by NET CASH and used only for the purposes of operating the Contracted ATM during the Term. However, the restrictions on disclosure and use of information in this Agreement shall not apply to Confidential Material or information to the extent it:
(a) | is or becomes publicly available
through no act or omission of NET CASH, or NET CASH's directors, officers,
employees, consultants, advisors, Customers or Agents; |
(b) | is subsequently obtained
lawfully from a third party, which, after reasonable inquiry, NET CASH
does not know to be bound to CALYPSO or Connection Service Provider to
restrict the use or disclosure of such information; |
(c) | is already in NET CASH's
possession at the time of disclosure, without restriction on disclosure;
or |
(d) | is required to be disclosed
pursuant to any Applicable Laws or as a result of the direction of any
court or regulatory authority having jurisdiction provided that reasonable
advance notice of disclosure is provided to CALYPSO prior to NET CASH
complying with the disclosure requirements. |
If NET CASH employs consultants, advisors or agents to assist in NET CASH's business, NET CASH shall be responsible to CALYPSO for ensuring that such consultants, advisors and agents comply with the restrictions on the use and disclosure of Confidential Material and information as set forth in this Article.
Net+Cash+V1.0 | Page 11 of 41 |
The obligations of NET CASH pursuant to this Article are in addition to and not in substitution for the obligations of NET CASH under: (a) any confidentiality agreement made between CALYPSO and NET CASH with respect to information pertaining to CALYPSO, the Connection Service Provider, the Switch System or the ATM Access & Processing Services; or (b) otherwise implied by Applicable Laws.
ARTICLE 7
INSPECTIONS & AUDITS
7.1 Inspections & Audits
CALYPSO shall have the right, at any time upon written demand made by CALYPSO to NET CASH , to inspect, during normal business hours, those Contracted ATMs, or computer facilities and operations of NET CASH which are involved in or connected to any part of the Switch System. Qualified third party consultants, as determined by CALYPSO at CALYPSO's sole discretion, will be employed by CALYPSO for the purpose of any such inspection. NET CASH shall have the right, as a condition of such inspection, to require any such consultants to execute such form of confidentiality agreement as NET CASH may reasonably require. The cost of any such inspection shall be the sole responsibility of CALYPSO and any such consultant so employed will be required to create reports, which are accessible only to CALYPSO, the Connection Service Provider, the Settlement Agent and, if permitted by CALYPSO, NET CASH.
NET CASH shall be entitled to receive a copy of any report, which is generated by the consultants engaged for the purpose of conducting such audit, if permitted by CALYPSO.
ARTICLE 8
TERM OF AGREEMENT
8.1 Initial Term
Unless terminated earlier pursuant to the provisions of this Agreement, the initial term of this Agreement will be for the period commencing on the Effective Date and ending five years thereafter (the "Initial Term").
8.2 Renewal of Agreement
Both NET CASH and CALYPSO agree to renegotiate Renewal of this Agreement not more than 6 months, and not less than 4 months, prior to the end of the Initial Term.
8.3 Termination Notice at End of Current Term
Either Party may notify the other Party that the term of this Agreement will not be extended at the end of the then current Initial Term but will terminate at the end of such period, by delivering an unconditional written notice to the other Party not more than 60 days and not less than 30 days before the end of such period stating that the Party is irrevocably electing to not renew the term of this Agreement.
Net+Cash+V1.0 | Page 12 of 41 |
8.4 Early Termination of Term
Notwithstanding that the Initial Term or Renewal Period has not elapsed, the term of this Agreement shall terminate as of the dates indicated below upon the occurrence of any of the following events:
(a) | in the event that one Party
commits a breach of this Agreement which has not been corrected to the
satisfaction of the other Party (acting reasonably) within thirty (30)
days after written notice of such breach has been given to the Party who
has committed the breach by the other Party, termination shall occur at
the expiry of such 30-day period; |
(b) | if bankruptcy, insolvency,
liquidation, winding-up or dissolution proceedings or their equivalent
are commenced by or against one Party, or a receiver, liquidator, inspector,
administrator or similar person is appointed to protect the assets of
one Party, for the benefit of its creditors or depositors (the "Insolvent
Party"), immediately upon written notice being delivered to the Insolvent
Party by the other Party; and |
(c) | any material breach of this Agreement by CALYPSO, where NET CASH has notified CALYPSO of such breach through delivery of formal written notice, and such breach has not been remedied within 30 days of such notification. |
Notwithstanding that the term of this Agreement expires or ends pursuant to this Section, CALYPSO and NET CASH shall continue to be liable for all duties, obligations, and responsibilities respectively incurred by each of them pursuant to this Agreement.
8.5 Obligation of NET CASH at End of Term
Upon the ending of the Term, NET CASH shall:
(a) | disconnect all Contracted
ATMs from the Switch System and destroy or return all master encryption
key materials and information in accordance with this Agreement; |
(b) | immediately cease to display the Trademarks; |
(c) | return all materials bearing
the Trademarks and all Confidential Material relating to CALYPSO; and |
(d) | return all copies of supplied software (if any). |
8.6 Withholding of Funds Upon Termination
(a) | Upon the ending of the Term,
whether as a result of the expiry of the Initial Term or a Renewal Term
pursuant to Section 8.3 or as a result of an event described in Section
8.4, CALYPSO shall be entitled to an amount equal to $5,000 (the "Holdback").
The Holdback may either be paid by NET CASH to CALYPSO by form of
a certified cheque 10 clear Business Days prior to the ending of the Term,
or alternatively, CALYPSO may withhold these funds from settlement to
NET CASH. The HOLDBACK will be retained by CALYPSO for 90 days after the |
Net+Cash+V1.0 | Page 13 of 41 |
ending of the Term and the
Holdback may be utilized by CALYPSO during such period to satisfy any
obligations of NET CASH arising under this Agreement, including any obligation
to pay adjustments arising out of cardholder disputes. |
|
(b) | If CALYPSO does not hold
back a Holdback or if the Holdback is not sufficient to satisfy all of
NET CASH's obligations (or the Holdback is released in whole or part before
NET CASH's obligations are determined) then NET CASH shall continue to
be liable to pay all of its obligations hereunder (i.e. CALYPSO's rights
of recourse are not limited to the Holdback). |
(c) | On an annual basis either
party may request to review and renegotiate the $5,000 HOLDBACK amount
to ensure it is appropriate and reasonable. At any such review each party
shall negotiate in good faith. |
ARTICLE 9
INVOICING & TAXES
9.1 Invoicing and NET CASH Payment Obligations
For those agreed to CALYPSO Fees which are payable and measured in respect of particular Authorized Transactions, the amount of such fees shall be calculated by CALYPSO as part of the daily transaction reporting. The electronic reports issued by CALYPSO/Connection Service Provider shall constitute the invoice for such fees and are payable immediately upon the occurrence of each Authorized Transaction.
For those agreed to CALYPSO Fees which are payable and measured in respect of services not measured by reference to particular Authorized Transactions (i.e. monthly fees, set up fees, connection fees monitoring fees, special services fees etc.), the amount of such fees shall be calculated by CALYPSO on a monthly basis and an invoice/report setting out the amounts of such fees shall be delivered to NET CASH either electronically or in paper form. All such fees are payable immediately upon the issuance of the invoice by CALYPSO/Connection Service Provider.
CALYPSO shall have the right to deduct any amounts owing for CALYPSO Fees or otherwise payable by NET CASH hereunder from amounts otherwise owing to NET CASH hereunder. For greater certainty, CALYPSO may deduct CALYPSO Fees and other amounts payable pursuant to monthly and other periodically issued invoices (including any for transaction adjustments) from any daily cash settlement amounts otherwise payable to NET CASH pursuant to this Agreement.
NET CASH hereby irrevocably authorizes CALYPSO to deduct from amounts otherwise payable to NET CASH such amounts as are necessary to satisfy NET CASH's obligations to CALYPSO hereunder, and grants CALYPSO an irrevocable power of attorney (coupled with an interest) to direct the Connection Service Provider and Settlement Agent to make such payments directly to the bank account of CALYPSO.
Notwithstanding the foregoing, if CALYPSO does not cause payment to occur by way of direct set off (or direction of payments to CALYPSO's account) as contemplated by this Section, then NET CASH shall continue to be obligated to pay the invoiced amounts to CALYPSO upon receipt of the relevant invoice.
9.2 Transactional Structure and Background
NET CASH and CALYPSO agree that the structure of an Authorized Transaction includes the following steps for accounting purposes (and tax purposes, if taxes apply to particular steps in the transactions);
Net+Cash+V1.0 | Page 14 of 41 |
(a) | by inserting an Access Card
and entering the necessary passwords and instructions, the Cardholder
is agreeing with the owner of the Contracted ATM to cause the Card Issuer
(though the authorization process) to pay the owner an amount equal to
the cash dispersed, plus the Surcharge Fee designated for that Contracted
ATM (the "Transaction Reimbursement Amount") which amounts the
owner of the Contracted ATM directs (by connecting the Contracted ATM
to the Switch System and which operates under Interac Rules and International
Network Rules) be paid by the Card Issuer to the Connection Service Provider
(the "Cash Transaction"); |
(b) | by being a member of Interac
or other applicable International Network and communicating the necessary
information to cause a requested transaction to become an Authorized Transaction,
the Card Issuer is agreeing with the Interac Member who is the "acquirer"
(i.e. CALYPSO) to pay an amount equal to the Interchange Fee or International
Interchange Fee (as applicable), (the "Acquirer Interac Fees") as
compensation for allowing the Card Issuer's Cardholder to access the Card
Issuer's network through the Contracted ATM, which amounts the Card Issuer
pays to the Connection Service Provider (the "Interchange Fee Transaction").
These Acquirer Interac Fees are passed on by CALYPSO to NET CASH (subject
to CALYPSO's right to charge and set off fees owed to CALYPSO). |
(c) | the Owner of the Contracted
ATM is responsible for the costs of connecting the Contracted ATM to a
collection point for routing into the System Switch as designated by CALYPSO,
which costs will either be through the leasing of a telephone dial-up
modem line or of a CDPD modem. |
(d) | CALYPSO is responsible for
the costs of routing transaction information from the collection points
to CALYPSO's Connection Service Provider and, as required, to CALYPSO's
System Switch by retaining the services of an appropriate telecommunications
service provider (such as datapac or other similar service). The costs
of these telecommunication services are paid by CALYPSO/Connection Service
Provider and are not directly passed on to NET CASH. |
(e) | the Card Issuer, as a member
of Interac, is contractually obligated to pay to the Connection Service
Provider (also a member of Interac) the Transaction Reimbursement Amount
and the Interchange Fee or International Interchange Fee, as applicable
for each Authorized Transaction through a settlement process regulated
by Interac (the "Interac Member Settlement"). |
(f) | a switch fee is payable
by the Card Issuer to Interac for each transaction (the "Card Issuer
Switch Fee"). The Parties to this Agreement have no involvement in
the Card Issuer Switch Fee collection or payment. |
Net+Cash+V1.0 | Page 15 of 41 |
(g) | a switch fee is payable
by CALYPSO/Connection Service Provider to Interac for each transaction
(the "Acquirer Switch Fee"). The Acquirer Switch Fee is paid by
CALYPSO/Connection Service Provider and is not directly passed on to NET
CASH. |
(h) | as between the Card Issuer
and the Cardholder, a fee may be charged (or not) for the Card Issuer's
participation in the transaction which may be equal to, less then or greater
than the total of the Interchange Fees, International Interchange Fees,
and Interac Fee paid by the Card Issuer in connection with the transaction
(the "Bank Service Fee"). The Parties to this Agreement
have no involvement with the Bank Service Fee collection or payment. |
(i) | pursuant to an agreement
between Connection Service Provider and CALYPSO, Connection Service Provider
has agreed, for consideration, to provide access to the Network and applicable
International Networks to direct payment of the Transaction Reimbursement
Amount and Acquirer Interac Fees pursuant to CALYPSO's instructions (through
the Settlement Agent), which CALYPSO is required to handle in accordance
with Interac Rules and International Network Rules (the "Primary Interac
Access Transaction"). This service is currently contracted
out by CALYPSO in order to fulfil CALYPSO's obligations hereunder. NET
CASH has no direct contractual relationship with the Connection Service
Provider or the Settlement Agent. |
(j) | NET CASH has agreed to pay
the CALYPSO Fees in exchange for the services provided by CALYPSO hereunder
(the "Processing and Monitoring Fees") which services include causing
portions of the Transaction Reimbursement Amounts collected from each
Cash Transaction and the Acquirer Interac Fees collected from each Interchange
Fee Transaction to be distributed electronically in accordance with NET
CASH's instructions (part of the Contracted ATM Setting Parameters) (the
"Direction of Funds Transaction"). NET CASH acknowledges that CALYPSO
has reserved the right to divert Transaction Reimbursement Amounts and
Acquirer Interac Fees to CALYPSO's benefit in order to pay the CALYPSO
Fees and other obligations owed to CALYPSO in certain circumstances. |
(k) | NET CASH may use some of
the funds directed to NET CASH by CALYPSO to make payments to Agents or
Customers pursuant to agreements between NET CASH and the Agents and Customers
(the "Distribution Transactions"). These contractual relationship
are entered into by NET CASH directly with the Agents and Customers and
CALYPSO has no (and disavows having) any contractual relationship with
any of the Agents or Customers. |
Net+Cash+V1.0 | Page 16 of 41 |
9.3 Payment and Collection of Taxes
(a) | NET CASH covenants to pay
all Taxes payable by NET CASH in connection with the operation of the
Contracted ATMs including, if applicable, taxes payable on Interchange
Fees, International Interchange Fees and Surcharge Fees paid by Card Issuers
(i.e. on behalf of Cardholders) to the Connection Service Provider and
paid by Connection Service Provider to CALYPSO, NET CASH, Agents or Customers
pursuant to directions to pay from NET CASH. |
(b) | GST is currently required
to and shall be charged by CALYPSO to NET CASH on the CALYPSO Fees charged
by CALYPSO to NET CASH hereunder. The Goods and Services Tax registration
number of CALYPSO is 87279177RT0001. |
(c) | NET CASH acknowledges that
with respect to Interchange Fees and International Interchange Fees: |
(i) | Interchange Fees and International
Interchange Fees are payable by the Cardholders to the owner/operator
of the Contracted ATM in exchange for the banking access service provided
in connection with the Authorized Transaction and that the supplier of
this service to the Cardholder for GST purposes is the Contracted ATM
owner; |
|
(ii) | it is NET CASH's responsibility
(in conjunction with the Customers) to determine whether GST should be
charged in respect of the Interchange Fees and International Interchange
Fees and to have the necessary Contracted ATM Setting Parameters established
to provide a GST number and identify the GST amount on receipts issued
by Contracted ATM's; |
|
(iii) | Interac members who are
the "acquirers" of transactions for the purposes of Interac Rules and
International Network Rules (such as the Connection Service Provider)
are not charging or receiving any GST from the Card Issuer in respect
of the Interchange Fees and International Interchange Fees and Interac
Rules and International Network Rules do not make provision for addition
of such an amount either on the basis that: (A) the parties involved are
simply directing transfers of cash and are not charging for or providing
a "service" in connection with such fees; or (B) the relevant transactions
are GST exempt as financial transactions; |
|
(iv) | the withdrawal of funds
from a Cardholders bank account or the extension of credit by a Card Issuer
to the Cardholder to pay Interchange Fees and International Interchange
Fees in connection with a Cash Transaction, is not currently understood
to involve a "supply" of goods and services to which GST could apply; |
|
(v) | the subsequent redirection
by the Connection Service Provider of Interchange Fees or International
Interchange Fees to NET CASH (or to persons directed by NET CASH pursuant
to the Contracted ATM Setting Parameters) is also not currently understood
to involve a "supply" of goods or services to which GST could apply; |
|
(d) | NET CASH acknowledges that
with respect to the Surcharge Fees, the treatment of such fees is equivalent
to the treatment described in Section 9.3(c) above but that the legal
basis for NET CASH concluding that the service connected with the Surcharge
Fee is exempt from GST as a financial transaction is less supportable
since the |
Net+Cash+V1.0 | Page 17 of 41 |
Surcharge Fee is largely
a convenience fee set by NET CASH for the use and location of the machines
and such Surcharge Fees are not a necessary part of and are not set as
part of the Interac Rules, International Network Rules or banking system
rules; |
|
(e) | NET CASH acknowledges that
since neither CALYPSO or NET CASH are party to the Bank Service Fee transaction
or Card Issuer Switch Fee transaction, any issues related to GST on these
transaction are of no concern to CALYPSO or NET CASH, although it is generally
understood that financial institutions do not charge GST on these transactions
on the basis that they are exempt financial services transaction; |
(f) | NET CASH agrees that if
the laws regarding Taxes change or if Canada Customs and Revenue Agency
takes the position that GST (and provincial sales tax) is collectible
in respect of any of the Cash Transactions or the Distribution Transactions
then, NET CASH shall revise the Contracted ATM Setting Parameters to add
GST to the fees otherwise collectible. |
(g) | NET CASH acknowledges that
NET CASH will make NET CASH's own decisions with respect to NET CASH's
obligations to collect and pay GST with respect to the transactions referred
to in Section 9.2 (other than payment of GST on CALYPSO Fees which is
required by CALYPSO) which decision will be embodied, in part, in the
Contracted ATM Setting Parameters. NET CASH agrees to indemnify CALYPSO
from tax amounts determined to be payable by CALYPSO in respect of Cash
Transactions or the Distribution Transactions for unpaid GST if NET CASH
or Customers determines not to collect or pay Taxes in respect of such
transactions and a tax authority subsequently determines that Taxes should
have been collected or paid and determines pursuant to Applicable Laws
that CALYPSO is somehow responsible to pay such Taxes. |
(h) | NET CASH acknowledges that
whether Taxes (including GST) are chargeable by NET CASH to Cardholders
or Customers is a matter for which NET CASH will obtain independent tax
advice and that CALYPSO and Connection Service Provider have not provided
any definitive advice concerning such tax matters and shall have no responsibility
or liability to NET CASH if NET CASH makes any decision regarding whether
NET CASH will charge GST or not. If NET CASH determines that NET CASH
should charge GST, then such tax shall be built into the fees chargeable
at the relevant Contracted ATMs as part of the Contracted ATM Setting
Parameters. |
Net+Cash+V1.0 | Page 18 of 41 |
ARTICLE 10
LIABILITY AND INDEMNITY
10.1 NET CASH Indemnities
Subject to the limitation set out in Section 10.4, in addition to and without limiting any other protection of CALYPSO hereunder or otherwise under Applicable Laws, NET CASH shall indemnify and save harmless CALYPSO and each of CALYPSO's directors, officers and employees from and against all liabilities, losses, claims, damages, penalties, actions, suits, demands, levies, costs, expenses and disbursements including any and all reasonable legal and advisor fees and disbursements of whatever kind or nature (referred to herein as a "Loss") which may at any time be suffered by, imposed on, incurred by or asserted against CALYPSO or CALYPSO's directors, officers or employees, whether groundless or otherwise, howsoever arising, from the performance or non-performance of the obligations performed or required to be performed hereunder by NET CASH, any breach by NET CASH of NET CASH's agreements, representations and warranties contained herein, provided, however, that such liability to and indemnification of CALYPSO shall not extend to include any part of the Loss, if any, directly arising from or directly caused by the negligence of CALYPSO, CALYPSO's directors, officers, employees or agents or by any breach of this Agreement by CALYPSO.
10.2 CALYPSO Indemnities
Subject to the limitations and exclusions set out in Sections 10.3 and 10.4, CALYPSO shall indemnify and save harmless NET CASH and each of NET CASH's directors, officers and employees from and against all liabilities, losses, claims, damages, penalties, actions, suits, demands, levies, costs, expenses and disbursements including any and all reasonable legal and advisor fees and disbursements of whatever kind or nature, (referred to herein as a "Loss") which may at any time be suffered by, imposed on, incurred by or asserted against NET CASH or NET CASH's directors, officers or employees, whether groundless or otherwise, howsoever arising, from the performance or non-performance of the obligations performed or required to be performed hereunder by CALYPSO, any breach by CALYPSO of CALYPSO's agreements, representations and warranties contained herein, provided, however, that such liability to and indemnification of NET CASH shall not extend to include any part of the Loss, if any, directly arising from or directly caused by the negligence of NET CASH , NET CASH's directors, officers, employees, Agents or Customers or by any breach of this Agreement by NET CASH.
10.3 Limitation on CALYPSO et. al. Liability
In no event, whether as a result of breach of contract, warranty or representation or alleged negligence or liability without fault or any other liability, shall CALYPSO be liable for incidental, consequential, indirect, special, or punitive damages and for greater certainty shall not be liable for claims for loss of goodwill, loss of profits or revenue, failure to realize expected savings, loss of use or access to any Contracted ATM, cost of capital, cost of substituted assets, cost of substituted services, down time costs, or labour costs ("Uncovered Losses"). NET CASH acknowledges and agrees that in respect of such Uncovered Losses, NET CASH shall have no right to claim against CALYPSO, Connection Service Provider or Settlement Agent and that NET CASH's sole remedy shall be the right to not pay the CALYPSO Fees for the period of time in question and to end the Term (if such right exists in the circumstances) and seek an alternative supplier for ATM Access & Processing Services and ATM Monitoring Services as soon as NET CASH can arrange an alternative source of supply.
The limitation of liability set forth in this Section shall prevail over any conflicting or inconsistent provisions contained in this Agreement except to the extent such conflicting or inconsistent provisions further restrict CALYPSO's liability.
10.4 Force Majeure
Net+Cash+V1.0 | Page 19 of 41 |
Neither CALYPSO nor NET CASH shall be in default of this Agreement by reason of any failure in performance of this Agreement in accordance with its terms, if such failure arises or results from strikes, lockouts, riots, acts of war, epidemic, fire, earthquakes, floods, or any other acts of God, but in every case the failure to perform must be beyond the control and without fault or negligence the Party seeking to utilize this Section.
ARTICLE 11
SECURITY & SET OFF
11.1 Set Off Rights
Without limiting any other right of CALYPSO, whenever an obligation of NET CASH is due and payable or CALYPSO has the right to declare an obligation of NET CASH to be immediately due and payable (whether or not CALYPSO has so declared), CALYPSO may, in CALYPSO's sole discretion, set off against the obligation any and all amounts then owed to NET CASH by CALYPSO in any capacity, whether or not due, and CALYPSO shall be deemed to have exercised such right to set off immediately at the time of making CALYPSO's decision to do so even though any charge therefore is made or entered on CALYPSO's records subsequent thereto.
11.2 Security Interest
To secure the due and punctual payment of all obligations of NET CASH to CALYPSO hereunder including, without limitation, interest on amounts in default, and all other monies from time to time owing by NET CASH to CALYPSO and the due performance of the obligations of NET CASH herein contained, NET CASH hereby assigns, conveys, transfers, sets over, grants a continuing security interest in, and mortgages, pledges and charges as and by way of a first fixed and specific mortgage and charge, to and in favour of CALYPSO and CALYPSO's successors and assigns, all of CALYPSO's present and after-acquired right, title, estate and interest in and to all present and after-acquired Accounts (where "Accounts" means a monetary obligation owing or payable to or to the credit of NET CASH whether or not the monetary obligation has been earned by performance), payable in connection with Authorized Transactions and all proceeds therefrom.
ARTICLE 12
MISCELLANEOUS PROVISIONS
12.1 Waiver, Amendment
Except as expressly provided in this Agreement, no amendment or waiver of this Agreement shall be binding unless executed in writing by the party to be bound thereby. No waiver of any provision of this Agreement shall constitute a waiver of any other provision nor shall any provision of this Agreement constitute a continuing waiver unless otherwise expressly provided.
Net+Cash+V1.0 | Page 20 of 41 |
12.2 No Assignment
This Agreement cannot be assigned in whole or in part by either Party without the express written approval of the other Party, such approval not to be unreasonably withheld.
12.3 No Exclusivity
(a) | This Agreement and the rights
granted hereunder by NET CASH to CALYPSO are non-exclusive and nothing
in this Agreement shall prevent NET CASH from engaging or retaining any
other Person to provide any of the services, which are identical or similar
to any of the services provided by CALYPSO hereunder for ATM Devices that
are not Contracted ATMs hereunder. |
(b) | This Agreement and the rights
granted hereunder by CALYPSO to NET CASH are non-exclusive and nothing
in this Agreement shall prevent CALYPSO from engaging or offering to other
persons services or arrangements, which are similar to those, set forth
herein or from owning or operating ATM Devices for its own account or
for customers of CALYPSO. |
12.4 Relationship of Parties
Nothing contained in this Agreement shall be deemed or construed by the Parties, or any other third party, to create the relationship of partnership, agency, or joint venture or an association for profit between or among CALYPSO and NET CASH, it being understood and agreed that neither the method of computing compensation nor any other provision contained herein shall be deemed to create any relationship between the Parties other than the relationship of independent parties contracting for services. Except as expressly provided in the Agreement, neither Party has, nor held itself out as having, any authority to enter into any contract or create any obligation or liability on behalf of, in the name of, or binding upon the other Party.
12.5 No Contractual Relationship With or Duty to Customers or Agents
NET CASH acknowledges that notwithstanding that CALYPSO may have direct contact with Customers and Agents of NET CASH in the course of providing the ATM Monitoring Services and ATM Access & Processing Services, CALYPSO does so only as a contracted service provider for NET CASH pursuant to this Agreement and that CALYPSO has no direct contractual relationship with the Customers and Agents and shall have no liability to the Customers or Agents in respect of any of the contracts that may be entered into from time to time between NET CASH and the Agents and Customers.
12.6 Notice Provisions
Any notice required to be given by either Party to the other must be in writing, and must be delivered by hand delivery, courier, mail, telecopy, email, or other means of electronic communication to the respective address (or telecopy number or email address) as set out below. Any such notice will be deemed to have been delivered:
(a) | on the date of hand delivery or courier, if delivered personally or by courier; |
Net+Cash+V1.0 | Page 21 of 41 |
(b) | 5 business Days after delivery thereof if delivered by regular mall (it mailed within Canada); or |
(c) | twenty-four (24) hours after
delivery thereof If delivered by telecopy or email (utilizing the internal
small or any Internal email service established as pert of the System
Switch). |
Any notice of change of address or facsimile number may be given in the same manner.
For CALYPSO, | For NET CASH | |
Suite 910, 909 -11th Avenue SW | Suite 497,1027 Xxxxx Street | |
Calgary, Alberta TZR 1L7 | Xxxxxxxxx, XX X0X 0X0 | |
Fox: (000) 000-0000 | Fax: (000) 000-0000 | |
Email: ATMAdmin®Xxxxxxxxxxxxx.xxx | Email: ##CUSTOMEREMAIL## |
12.7 Governing Law
This Agreement shall be construed in accordance with and be governed by the laws of the Province of Alberta end the laws of Canada applicable therein.
12.8 Entire Agreement
This Agreement constitutes the entire agreement between NET CASH and CALYPSO with respect to the matters addressed In this Agreement and supersedes all prior agreements.
IN WITNESS WHEREOF the following companies have caused this Agreement to be executed by its duly authorized officers.
CALYPSO CANADA | NET CASH SERV1CES INC. |
/s/ Xxxxxx Xxxxxx for | /s/ Mohamed Verjec |
Name: Xxxx Xxx | Name: Xxxxxxx Verjec |
Title: General Manager | Title: Chief Executive Officer |
Xxxxxx Xxxxxx | Mohamed Verjec |
Name: | Name: |
Title: Manager of Services | Title: Secretary |
Net+Cash+V1.0 | Page 22 of 41 |
THIS AND THE FOLLOWING PAGE COMPRISE SCHEDULE "A" ATTACHED TO AND FORMING PART OF THE AUTOMATIC BANK MACHINE TRANSACTION PROCESSING AGREEMENT MADE AS OF NOVEMBER 1ST, 0000 XXXXXXX XXXXXXX XXXXXX LTD. AND NET CASH SERVICES INC.
DEFINITIONS
(a) | "ATM Access & Processing Services" means the following services: | |
(i) | providing a connection into
the Network through a Connection Service Provider for the purpose of using
the Interac SCD Service to facilitate the completion of cash withdrawals
from Contracted ATMs by Cardholders in accordance with Interac Rules as
reasonably interpreted by CALYPSO; |
|
(ii) | providing a connection into
the International Networks (as selected by agreement between Connection
Service Provider and CALYPSO) through a Connection Service Provider for
the purpose of using the international shared cash dispensing services
to facilitate the completion of cash withdrawals from Contracted ATMs
by Cardholders in accordance with International Network Rules as reasonably
interpreted by CALYPSO; |
|
(iii) | configuring, to the extent
permitted by applicable Interac Rules and International Network Rules,
as part of the software set up for a particular Contracted ATM, the settings
and protocols to cause Surcharge Fees to be collected; |
|
(iv) | collecting all Vault Cash
Reimbursements, Interchange Fees, International Interchange Fees and Surcharge
Fees and, subject to the rights of CALYPSO to collect the CALYPSO Fees
from such funds, to pay such funds to NET CASH (or to its Agents and Customers
as directed by NET CASH) by electronic funds transfer, pursuant to the
Contracted ATM Setting Parameters within 1 Business Day of receipt; |
|
(v) | providing all required reports
required by the Contracted ATM Setting Parameters, as well as reports
setting out historical information pertaining to the operation of the
Contracted ATMs; |
|
(vi) | providing general communications
network support for the operation of and connections between the phone
line dial-up modems and CDPD communication devices forming part of Contracted
ATMs and the telecommunications service provider's networks (for greater
certainty, contracting with and paying for the phone and other charges
of the telecommunication service providers is not CALYPSO's responsibility); |
|
(vii) | communicating with Card
Issuers and Cardholders with a view to reconciling outage and disputed
transactions related to Contracted ATMs; |
|
(viii) | maintaining and, if necessary,
implementing a disaster recovery plan, to provide back up methods for
access to the Network and International |
Net+Cash+V1.0 | Page 23 of 41 |
Networks in the event of an extended disaster or outage shutting down the Switch System; and | ||
(ix) | maintaining and, if necessary, implementing
procedures for the reconnection/recovery of Contracted ATMs that lose
connection with the Switch System. |
excluding, however, any services that fall within the definition of "ATM Monitoring Services". | |
(b) | "ATM Device" means
any automated bank machine on the list of brands and models of ATM devices
prepared by CALYPSO, from time to time, as compliant with (i) Interac
Rules for use on the Network, (ii) International Network Rules for use
on the International Networks and (iii) the technical requirements of
the System Switch. |
(c) | "ATM Monitoring Services" means the following services: |
(i) | the electronic capture of
alarm conditions generated from a Contracted ATM and distribution of messages
concerning these conditions (via email or other means) to specific addresses
identified by NET CASH; |
|
(ii) | host and manage Triton Connect
TM which is a PC (Client) based software
that allows for the remote management and monitoring of Triton brand ATM
Devices. |
|
(d) | "Access Card" means
a magnetic card permitted to be used to access/communicate through the
Network or an International Network through an ATM Device. |
(e) | "Agent" means any
person under contract or agreement with NET CASH to provide services to
NET CASH in the operation of Contracted ATM including, without limitation,
a cash transporter, Cash Suppliers, an ATM Device vendor, an installation
provider and a service provider. |
(f) | "Agreement" means
this agreement together with all schedules, exhibits, addenda, attachments
and other agreements now and hereafter annexed hereto or incorporated
herein by reference as it or they may be amended, supplemented, replaced,
re-stated or otherwise modified from time to time. |
(g) | "Applicable Laws" means,
with respect to any Person, property, transaction, event, or other matter,
any law, rule, statute, regulation, order, common law rule, judgment,
decree, treaty, directive of a governmental or other regulatory body,
or other requirement having the force of law relating or applicable to
such Person, property, transaction, event, or other matter. |
(h) | "Authorized Transaction"
means a cash dispensing transaction requested through a Contracted
ATM and approved by the Card Issuer. |
(i) | "Business Day" means
any day on which chartered banks are generally open to the public for
the conduct of business both Calgary, Alberta and Vancounver, |
Net+Cash+V1.0 | Page 24 of 41 |
British Columbia but does
not include any Saturday or Sunday or any statutory or civic holiday observed
by such institutions in either Vancouver, British Columbia or Calgary,
Alberta. |
|
(j) | "CALYPSO Fees" means the fees set out in Schedule "C". |
(k) | "Card Issuer" means the Person that issued the Access Card to a Cardholder. |
(I) | "Cardholder" means any Person using an Access Card. |
(m) | "Cash Supplier" means
an Agent under contract or agreement with NET CASH, or a third party Person
under contract with NET CASH, which supplies cash to a Contracted ATM. |
(n) | "CDPD" means a Cellular
Digital Packet Data wireless communication system allowing ATM Devices
to be connected to the Switch System; |
(o) | "Change Fees" means
the fees charged by CALYPSO to change any of the Contracted ATM Setting
Parameters after a Contracted ATM has already been set up and connected
to the Switch System. |
(r) | "Confidential Material"
means all plans, specifications, drawings, sketches, models, samples,
data, computer programs, documentation, and other technical and business
information, in written, graphic or other form, relating to CALYPSO's
or NET CASH's general business plans and products. |
(s) | "Connection Service Provider"
means the Person contracted by CALYPSO to provide direct connect switch
access to the Network and International Networks for a Contracted ATM,
currently being Moneris but which may become CALYPSO if CALYPSO becomes
a direct connect member of Interac in the future. |
(t) | "Contracted ATM" means
an ATM Device owned or leased by NET CASH or a Customer, which is connected
to the Switch System. |
(u) | "Contracted ATM Setting
Parameters" means the following parameters for a particular Contracted
ATM: |
(i) | the physical location, including
location address, of the Contracted ATM, including, if required by CALYPSO,
a sketch of the location on the floor plan of the premises where the machine
is to be located; |
|
(ii) | for each Interac SCD Service
(provided through Interac) carried out using the Contracted ATM, the amount
of the Surcharge Fee; |
|
(iii) | for each cash withdrawal
carried out using an International Network, the amount of the Surcharge
Fee, if any (currently the International Network rules do not permit Surcharge
Fees); |
|
(iv) | directions to pay (i.e.
direct deposit instructions) for all proceeds received by the Connection
Service Provider from Card Issuers (or their agents) in |
Net+Cash+V1.0 | Page 25 of 41 |
respect of Authorized Transactions
to replenish/compensate for cash dispensed by the Contracted ATM; |
||
(v) | directions to pay (i.e.
direct deposit instructions) for all proceeds received by the Connection
Service Provider from Card Issuers (or their Agents) in respect of the
Interchange Fees and International Interchange Fees paid in respect of
transactions carried out using the Contracted ATM; |
|
(vi) | directions to pay (i.e.
direct deposit instructions) for all proceeds received by the Connection
Service Provider from Card Issuers (or their Agents) in respect of the
Surcharge Fees paid in respect of transactions carried out using the Contracted
ATM; |
|
(vii) | whether or not ATM Monitoring
Services are to be supplied in respect of the Contracted ATM; |
|
(viii) | specifications (including
types of data to be included, recipients of reports, methods (i.e. e-mail,
fax, mail, etc.) of delivery of such reports and frequency/timing of such
reports) for delivery of information regarding transactions carried out
using the Contracted ATM. Unless otherwise specifically designated to
the contrary, the reporting requirements set out in Schedule "E" shall
be deemed to be included in the parameters for all Contracted ATMs; |
|
(ix) | specifications for delivery
of exception reports (i.e. reports regarding special error messages or
problems encountered) regarding the Contracted ATM. Unless otherwise specifically
designated to the contrary, the reporting requirements set out in Schedule
"E" shall be deemed to be included in the parameters for all Contracted
ATMs; |
|
(x) | the method of telecommunication
link (i.e. currently either dial up modem or CDPD) between the Contracted
ATM and the Switch System and the specifications of the communication
equipment proposed to be used by NET CASH; |
|
(xi) | the name, address and contact
telephone numbers (both during and outside business hours) for the Person
who occupies or has custody over the location where the Contracted ATM
is located (including, where applicable, any security guards); |
|
(xii) | the serial number and any
other identifying characteristic of the machine proposed to be used as
the Contracted ATM; and |
|
(xiii) | if the particular ATM Device
is a used or refurbished ATM Device, the date of the manufacturer's letter
(not more than 90 days old) certifying that the ATM Device continues to
meet original specifications for that make and model, or if upgraded components
have been installed, the specifications of the upgraded components. |
|
(v) | "Customer" means
for those Contracted ATMs not operated directly by NET CASH, the end operator
of the Contracted ATM (whether owned or leased by |
Net+Cash+V1.0 | Page 26 of 41 |
such end operator)
who has contracted with NET CASH to provide various services with respect
to such Contracted ATM to the end operator. |
|
(x) | "Declined
Transaction" means a cash dispensing transaction requested through
a Contracted ATM but declined by the Card Issuer. |
(y) | "Effective Date" means the date first written above. |
(z) | "GST" means federal goods and services tax and, if applicable, provincial sales tax. |
(aa) | "Initial Term" has the meaning attributed to it in Section 8.1. |
(aa) | "Interac"
means the Interac Association, an unincorporated organization with
head offices located as of January 2000 at Suite 1905, 000 Xxxx Xxxxxx
Xxxx, Xxxxxxx, Xxxxxxx, X0X 0X0. |
(bb) | "Interac
Rules" means the articles of association, by-laws, regulations, board
directions, and policy instruments of Interac and any guidelines (including
"best practices" type guidelines) or requirements of Interac regarding
the Interac SCD Service and the activities of Interac members and ATM
Devices connected to the Network. |
(cc) | "Interac
SCD Service" means the service designated "Interac Shared Cash Dispensing"
by Interac. |
(dd) | "Interchange
Fee" means the Interac regulated fee paid to the Connection Service
Provider by Card Issuers on the Network in respect of a cash dispensing
transaction on the Network ordered through or originating from a Contracted
ATM, the current amount of which is set out in Schedule "D". |
(ee) | "International
Interchange Fee" means the fee paid to the Connection Service Provider
by the operators of an International Network in respect of a cash dispensing
transaction on the International Network ordered through or originating
from a Contracted ATM. |
(ff) | "International
Network" means any international shared cash dispensing network to
which access can be obtained from a Contracted ATM (through the Switch
System and ultimately through the Connection Service Provider) currently
including: |
(i) | the Cirrus ATM Network operated
by Cirrus System Incorporated, a wholly owned subsidiary of Mastercard
International Incorporated. |
|
(gg) | "International Network
Rules" means the membership rules and regulations of any International
Network and any published guidelines (including "best practices" type
guidelines) or requirements of such International Network regarding the
shared cash dispensing service of such International Network and the activities
of members of such International Network and ATM Devices connected to
the International Network. |
Net+Cash+V1.0 | Page 27 of 41 |
THIS PAGE COMPRISES SCHEDULE "B" ATTACHED TO AND FORMING PART OF THE AUTOMATIC BANK MACHINE TRANSACTION PROCESSING AGREEMENT MADE AS OF NOVEMBER 1ST, 0000 XXXXXXX XXXXXXX XXXXXX AND NET CASH
CURRENTLY CERTIFIED ATM DEVICES FOR USE ON CALYPSO'S SWITCH SYSTEM
1 | . | TRITON 9640/50 |
Version 4 French Canadian | ||
Load File UD010026.14 | ||
Program UA-9900.31 | ||
Table UT-9901.10 | ||
EPROM SD02.03 | ||
2 | . | TRITON 9600 CDPD |
Version 4 French Canadian CDPD | ||
Load File SD010038.17 | ||
Program SA-9918.00 | ||
Table ST-9906.06 | ||
EPROM SD02.03 | ||
3 | . | TRITON 9600 DIALUP |
Version 4 French Canadian | ||
Load File SDO10014.36 | ||
Program SA-9919.06 | ||
Table ST-9919.06 | ||
EPROM SD02.04 | ||
4 | . | TRITON MAKO DIALUP |
Version 4 French Canadian | ||
Load File ND990014.09 | ||
Program NA-9900.11 | ||
Table NT-0003.04 | ||
Eprom N001.04 | ||
5 | . | TRITON 9700 DIALUP |
Version 4 French Canadian | ||
Load File Zat-0100.14 | ||
Program ZA-9900.14 | ||
Table ZT-9719.04 | ||
Eprom ZDO1.11 B41 |
The list of certified automated banking machines may be revised by CALYPSO as ATM Devices with new combinations of hardware and software are certified for use on the Network and the currently available International Networks pursuant to this Agreement. If the standards for connection to the Network or International Networks change then it is possible that machine types may be deleted from the list and cease to qualify as "certified" for the purposes of this Agreement.
Net+Cash+V1.0 | Page 28 of 41 |
(hh) | "Network" means the Interac SCD Service network operated by Interac. |
(ii) | "Party" means a party to this Agreement. |
(jj) | "Person" means any
individual, corporation, body corporate, partnership, limited liability
company, limited liability partnership, joint venture, trustee or trust,
government or agency thereof, unincorporated association, or any other
entity and pronouns have a similar extended meaning. |
(kk) | "Prime Rate" means
an annual rate of interest equal to the annual rate of interest announced
from time to time by the main Calgary branch of Bank of Montreal as the
reference rate then in effect for determining interest rates on Canadian
dollar commercial loans in Canada and designated as the prime rate of
such bank. |
(II) | "Renewal Period" has the meaning attributed to in Section 8.2; |
(mm) | "Settlement Agent" means
Bank of Montreal (i.e. the Canadian financial institution currently nominated
by the Connection Service Provider and CALYPSO to settle funds received
in respect of Authorized Transactions), or such other Canadian financial
institution which is a direct connector member of Interac, is a member
of the Canadian Payment Association, and qualifies to settle electronic
payments through the Automated Clearing and Settlement System, as is designated
by CALYPSO as Settlement Agent under this Agreement (on notice to NET
CASH). |
(nn) | "Moneris" means Moneris Solutions Corporation |
(oo) | "Surcharge Fees" means
any amount over the Interchange Fee charged to Cardholders for using a
Contracted ATM which amount shall be set by NET CASH for each Contracted
ATM. |
(pp) | "Switch System" means
the hardware and software operated by CALYPSO for the purposes of connecting
a network of ATM Devices to the Network and to any applicable International
Networks. |
(qq) | "Taxes" mean any
and all present and future taxes of any kind or nature whatsoever including,
without limitation, levies, imports, transfer taxes, stamp taxes, documentary
taxes, royalties, duties, value-added taxes (including without limitation
all taxes, interest, penalties and fines imposed under the Excise Tax
Act (Canada) and the regulations made thereunder), sales tax, business
transfer taxes, excise taxes, property taxes, government fees and other
federal, provincial, regional, municipal or local taxes and all fees deductions,
withholdings and restrictions or conditions resulting in a charge imposed,
levied, collected, withheld, or assessed by any authority of or within
any jurisdiction whatsoever having the power to tax, together with penalties,
fines, additions to tax and interest thereon. |
(rr) | "Term" means the
period from the effective date of this Agreement until the earlier of:
(i) the end of the later of the Initial Term and, if applicable, the last
of |
Net+Cash+V1.0 | Page 29 of 41 |
any Renewal Periods as provided
for in Section 8.2; and (ii) the date of any termination pursuant to Section
8.4. |
|
(ss) | "Trademarks" means
(i) the trademarks owned by Interac Inc. and licenced for use in connection
with the Interac SCD Service; and (ii) the trademarks licenced for use
in connection with any International Network; and (iii) any trademarks
owned by CALYPSO or any Connection Service Provider. |
(ft) | "Vault Cash Reimbursement"
means a payment received by the Connection Service Provider as reimbursement
for cash dispensed by a Contracted ATM. |
Net+Cash+V1.0 | Page 30 of 41 |
THIS AND THE FOLLOWING PAGE COMPRISE SCHEDULE "C" ATTACHED TO AND FORMING PART OF THE AUTOMATIC BANK MACHINE TRANSACTION PROCESSING AGREEMENT MADE AS OF NOVEMBER 1ST, 0000 XXXXXXX XXXXXXX XXXXXX AND NET CASH
CALYPSO FEES & NET CASH VOLUME COMMITMENT
1. SCD TRANSACTION PROCESSING FEE & TRANSACTION VOLUME COMMITMENT
The SCD transaction fee set out below shall remain fixed for sixty months from Effective Date and are processing of for authorized and declined Interac Network and International Network Transactions. This fee includes all processing and network communication costs. This fee will be netted daily against daily Interchange Fees and International Interchange Fees as indicated in Schedule "D".
Monthly Volume Commitment expressed in | 400 transaction per ATM | ||
Authorized Transactions per month: | |||
Calypso SCD Transaction Fee per Authorized | $0.16 | ||
Transaction: | |||
Calypso SCD Transaction Fee per Declined | $0.16 | ||
Transaction: |
2. | INTERAC TRANSACTION FEE |
NET CASH commits to paying
the present INTERAC transaction fees that are assessed monthly by Canadian
INTERAC Association. These fees will be billed out to NET CASH on a monthly
basis for all applicable INTERAC Authorized and Declined transactions
originating from NET CASH CONTRACTED ATMS. CALYPSO will provide NET CASH
with 5 Business Days notice of any change in the INTERAC TRANSACTION FEE. |
|
3. |
ATM SETUP FEE ATM Setup Fee (One Time): $30.00 per Contracted ATM This fee will be charged on initial setup of a new ATM Device, or on moves, relocations or substantial component changes of an existing Contracted ATM. This fee will be invoiced upon ATM Device setup. |
4. |
ATM MONTHLY CONNECTION AND MONITORING FEE DIALUP ATM Connection and Monitoring: $25.00 per Contracted ATM per month CDPD ATM Connection and Monitoring Fee:$25.00 per Contracted ATM per month |
Net+Cash+V1.0 | Page 31 of 41 |
This fee will be charged monthly for
connecting a Contracted ATM to the Switch System, receiving Postilion
ATM Monitoring Service, and having access to Calypso's Web Reporting and
Web Monitoring services. |
|
5. |
ATM MONTHLY EMAIL ALERT MONITORING FEE ATM Email Alert Monitoring $25.00 per each Customer Email Address per month This fee will be charged monthly for each customer who wishes to receive INSTANT EMAIL ALERT MESSAGES. These messages will notify the customer of any event that has caused an error condition at their ATM. Multiple ATMs can be set up under a single Email Address. NET CASH shall be entitled to activate two (2) EMAIL
Addresses and will receive INSTANT EMAIL ALERTS at no extra charge. |
6. | NET CASH WEB ACCESS WEB ACCESS User Ids: $300.00 per User ID per year. |
This fee will be charged annually beginning
on January 1st, 2003 for each NET CASH User Id already setup.
Each new subsequent User ID will be charged $300.00 at the time of setup. |
|
7. | DAILY SETTLEMENT TO ADDITIONAL BANK
ACCOUNTS/CHANGES TO PAYMENT INSTRUCTIONS |
The ATM Access & Processing Services include as part of the other fees charged, next business day settlement for all Canadian Chartered Banks: |
(a) | Daily settlement of Vault
Cash Reimbursement, Interchange Fees, International Interchange Fees,
and Surcharge Fees will be completed at no additional charge to NET CASH
for up to three different bank accounts per Contracted ATM (i.e. the Contracted
ATM Setting Parameters may specify up to 3 bank accounts per Contracted
ATM to which portions of such fees are to directed after collection by
Connection Service Provider). A monthly fee will be charged for each additional
bank account per ATM that is included as a payee pursuant to the Contracted
ATM Setting Parameters. |
|
Additional Bank Accounts $15.00 per ATM per month | ||
(b) | For each Contracted ATM, NET CASH will
be allowed to make one free Surcharge, Bank Account and Address change
per year. For each additional NET CASH change request made in the same
year, the following change fees will be applied: |
|
Additional changes to ATM Setting Parameters per Contracted ATM: | ||
Surcharge Change: $25.00 per ATM | ||
Bank Account Change: $25.00 per ATM | ||
Address Change: $25.00 per ATM |
Net+Cash+V1.0 | Page 32 of 41 |
8. | CDPD FEES |
The following fees are applicable for additional services that NET CASH may require: |
(a) | Wireless CDPD Connection Fees | $45.90 per month plus applicable taxes | |
for 2000 transactions or less per month. | |||
Note: Higher transaction volume plans are available | |||
(b) | CDPD Regulatory Charges per Unit | $2.95 per ATM | |
(c) | CDPD Activation Fee: | $60.00 per ATM | |
(d) | Modem Location Change Fee: | $25.00 per change |
9. | OTHER APPLICABLE FEES |
(a) | Hard Copy print and faxing | $0.10 per page | |
(b) | Triton Connect Monitoring and Journal Clearing: | $35.00 per ATM/month | |
(c) | Ad screen and logo graphic downloads | $75.00 per hour | |
(d) | Customized report programming | $75.00 per hour |
Net+Cash+V1.0 | Page 33 of 41 |
(e) | THIS PAGE COMPRISES SCHEDULE
"D" ATTACHED TO AND FORMING PART OF THE AUTOMATIC BANK MACHINE TRANSACTION
PROCESSING AGREEMENT MADE AS OF NOVEMBER 1ST, 0000 XXXXXXX
XXXXXXX XXXXXX AND NET CASH |
CURRENT INTERCHANGE FEES
As of the date of this Agreement, the interchange fees paid to transaction "acquirers" in the Network and the currently available International Networks are as follows:
Canadian Interac Interchange Fees | $0.009643 Cdn(a) |
Domestic Cirrus Interchange Fees | $0.45 US(a)(b) |
International Cirrus Interchange Fees | $2.20 US(a)(b) |
(f) | The CALYPSO Fees calculated
on a per transaction basis will be netted daily against these Interchange
Fees and will be directed to CALYPSO in payment of such obligation. |
(g) | These fees will be converted
daily at a Canadian Dollar Exchange Rate set by the Connection Service
Provider (typically using information provided by the Settlement Agent).
This rate will be posted and available daily. |
Net+Cash+V1.0 | Page 34 of 41 |
THIS PAGE COMPRISES SCHEDULE "E" ATTACHED TO AND FORMING PART OF THE AUTOMATIC BANK MACHINE TRANSACTION PROCESSING AGREEMENT MADE AS OF NOVEMBER 1ST, 0000 XXXXXXX XXXXXXX XXXXXX AND NET CASH
TRANSACTION REPORTS
All reporting will be delivered via electronic media in a format and file type from a list of formats which CALYPSO is able to generate and that is acceptable to the Customer and the daily cut off for information reporting will be based on a 9:00 a.m. Mountain Standard time zone closing period.
The reports to be delivered as part of the ATM Access & Processing Services shall include the following:
(a) | Current ATM Information |
(b) | Shareholder's Report |
(c) | Other ATM Transaction Activity,
Settlement and ATM Management Reports as specifically agreed between Calypso
and Net Cash |
Net+Cash+V1.0 | Page 35 of 41 |
THIS AND THE FOLLOWING TWO PAGES COMPRISE SCHEDULE "F" ATTACHED TO AND FORMING PART OF THE AUTOMATIC BANK MACHINE TRANSACTION PROCESSING AGREEMENT MADE AS OF NOVEMBER 1ST, 0000 XXXXXXX XXXXXXX XXXXXX AND NET CASH
PROCEDURES FOR HANDLING MASTER ENCRYPTION KEYS
PLAIN TEXT
THE FOLLOWING ARE THE REQUIRED PROCEDURES FOR DISTRIBUTING, MANAGING AND INPUT OF PLAIN-TEXT FORMAT ATM TERMINAL MASTER ENCRYPTION KEYS.
Distribution of the Plain Text Master Key Information to NET CASH
NET CASH will email CALYPSO when CALYPSO requires additional ATM Terminal Master Keys (a maximum of 5 pairs of ATM Master Key Components can be retained at NET CASH due to security requirements).
NET CASH will designate a separate individual to be Key Custodian A and a second individual to be Key Custodian B. NET CASH will also designate backups for Key Custodian A and Key Custodian B. NET CASH will advise CALYPSO via email with the names of each Key Custodian.
When requested, CALYPSO will package the ATM Master Key Part A and Part B components in separate envelopes and courier them to the attention of the Key Custodians that are designated by NET CASH. These envelopes will make no references to contents and will be labelled: "Private & Confidential To be opened only by the addressee".
Upon receiving the Master Key component envelopes, each Key Custodian will confirm through email to CALYPSO that the Key Custodian has received the envelopes. If the envelopes are not received within 48 hours, CALYPSO will take action to locate the component envelopes. If necessary, the cryptograms associated with these missing envelopes will be deleted from the Switch System.
Management of ATM Master Keys at NET CASH
The Key Custodians will receive the Master Key components and ensure that the envelopes are securely stored, and are under dual control (ie. stored in separate locations with each Key Custodian only having access to one of the Master Key components), prior to using these Master Keys to activate an ATM Device.
Entry of Key Components into an ATM Device
When it is not practical or feasible for the designated Key Custodians to key their respective Key Parts into the ATM Device the Key Custodian will re-assign this responsibility to two new separate individuals who will assume all responsibilities for securely keying the Key Part A and Key Part B into the ATM Device. NET CASH will notify CALYPSO via email of any reassignment of ATM Terminal Master Key Custodian duties.
Net+Cash+V1.0 | Page 36 of 41 |
The Key Custodians will notify CALYPSO via phone or email of the time and date that the Key Custodians plan to enter the Master Key Components into an ATM Device and activate the ATM Device.
When inputting these Master Key Components into an ATM Device, NET CASH will ensure that Key Part A and Key Part B will be keyed by the designated Key Custodians into the ATM.
NET CASH's Key Custodians will verify that the Master Key has been successfully inputted by comparing the Check Digit that appears on the ATM Device Terminal Screen with the Check Digit that is displayed on the Master Key Part A and Part B.
NET CASH will notify CALYPSO via phone that NET CASH has successfully entered the Master Key and downloaded the Master Key to Postilion. CALYPSO will verify this by monitoring the status of the ATM in Postilion and will record the successful activation of the ATM Device in the Master Key Log.
The Key Custodians will then complete section B of the ATM Terminal Master Key form and sign it. The Key Custodians will enclose this form in the provided pre-paid return envelopes and return mail these envelopes to CALYPSO within 10 working days of activating the ATM Device.
ENCRYPTED TEXT ON DISK
THE FOLLOWING ARE THE REQUIRED PROCEDURES FOR DISTRIBUTING, MANAGING AND INPUT OF ENCRYPTED FORMAT ATM TERMINAL MASTER ENCRYPTION KEYS.
Distribution of Encrypted Master Key Diskettes to NET CASH
NET CASH will email CALYPSO when they require additional ATM Terminal Master Keys (a maximum of 5 ATM Key Master Key Diskettes can be retained at NET CASH due to security requirements).
NET CASH will designate an individual to be ATM Terminal Key Custodian. NET CASH will advise CALYPSO via email with the name of this Key Custodian.
When requested CALYPSO will package the Encrypted Master Key Disks into an envelope and courier this to the attention of the Key Custodian that is designated by NET CASH. This envelope will make no references to contents and will be labelled: "Private & Confidential To be opened only by the addressee".
Upon receiving the Master Key envelope, the Key Custodian will confirm through email to CALYPSO that the Key Custodian has received the envelope. If the envelope is not received within 48 hours, CALYPSO will take action to locate the envelope. If necessary, the cryptograms associated with the missing envelope will be deleted from the Switch System.
Manaqement of ATM Terminal Keys at NET CASH
The Key Custodian will receive the Master Key and ensure that the Master Key Disks are securely stored prior to using these Master Keys to activate an ATM Device.
Net+Cash+V1.0 | Page 37 of 41 |
Injection of Encrypted Master Key Disks into an ATM Device
When it is not practical or feasible for the designated Key Custodian to inject the Master Key into the ATM Device the Key Custodian will re-assign this responsibility to another individual who will assume all responsibilities for securely injecting the Master Key into the ATM Device. NET CASH will notify CALYPSO via email of any re-assignment of ATM Terminal Key Custodian duties.
The Key Custodian will notify CALYPSO via phone or email of the time and date that Key Custodian plans to inject the Master Key Disk into an ATM Device and activate the ATM.
The Master Key Disk will be injected via pc laptop into the ATM Device by the Key Custodian using the following procedures:
1 | . | Connect Laptop to ATM Device parallel port |
2 | . | Under ATM Management Options select "INJECT MASTER KEY" |
3 | . | Load Encrypted Master Key Disk into Laptop Floppy Drive A |
4 | . | Double click Master Key Injection icon displayed on Laptop |
5 | . | On Laptop, under FILE select LOAD keys |
6 | . | Double click INJECT KEYS button |
7 | . | Verify the Master Key CHECK
DIGIT displayed on the Laptop with the Master Key CHECK DIGIT displayed
on the ATM screen. |
8 | . | Disconnect the Laptop from the ATM |
9 | . | Select and press DOWNLOAD WORKING KEY on the ATM |
10 | . | View screen message - if
the ATM screen reads WORKING KEY DOWNLOADED SUCCESSFULLY indicates that
the ATM is activated and ready to accept live transactions. If the screen
message reads WORKING KEY NOT DOWNLOADED call CALYPSO to verify ATM configuration
parameters. |
NET CASH will notify CALYPSO via phone that NET CASH has successfully injected the Master Key Disk and downloaded the Master Key to Postilion. CALYPSO will verify this by monitoring the status of the ATM in Postilion and will record the successful activation of the ATM Device in the Master Key Log.
NET CASH must notify CALYPSO within 10 working days that they plan to store these Master Key Disks in a secure vault location, destroy the Master Key Disks, or return them to CALYPSO after they have been used.
Net+Cash+V1.0 | Page 38 of 41 |
THIS AND THE FOLLOWING PAGE COMPRISE SCHEDULE "G" ATTACHED TO AND FORMING PART OF THE AUTOMATIC BANK MACHINE TRANSACTION PROCESSING AGREEMENT MADE AS OF NOVEMBER 1 ST, 0000 XXXXXXX XXXXXXX XXXXXX AND NET CASH
CONTRACTED ATM SECURITY REPORT
Summary
A Contracted ATM Security Report is produced from time to time, based on input from NET CASH.
The report provides details of any damage, theft or tampering to a Contracted ATM that may affect Interac clients or cards. This information is required for security reporting that must be submitted to Interac, in the event of any incident that could breach Interac Network security.
NET CASH shall report the following incidents:
1. | Theft or attempted theft of a Contracted ATM. |
2. | Damage to a Contracted ATM that may trap or have trapped a client card |
3. | Access or attempt to access
a Contracted ATM electronics to dispense cash or obtain machine recordsCALYPSO
to verify |
4. | Cameras or mirrors that may record client PIN entries to a Contracted ATM. |
Procedure
Responsibility |
Action | |
NET CASH | 1. | NET CASH or one of NET CASH's
Customer reports loss, damage or tampering - either real or suspected
- to CALYPSO using form A below. Send immediately via email to CALYPSO
at XXXXxxxx@xxxxxxxxxxxxx.xxx or by telecopier at (000)000-0000, attention
ATM Administration. The email and telecopier destination may be changed byCALYPSO from time to time on notice to NET CASH. |
CALYPSO Customer Service Representative ("CCSR") |
2. 3. |
Receive report, log in incident
file (electronic database) and evaluate circumstances. If incident has direct or likely impact on Interac member cards or information CALYPSO will notify Connection Service Provider, who will in turn advise Interac security. |
Net+Cash+V1.0 | Page 39 of 41 |
Responsibility |
Action | |
4. 5. |
After evaluating the situation
CALYPSO may determine that the ATM Device must be disconnected immediately.
The CCSR will initiate disconnection from the System Switch and the Network
and will notify NET CASH as well as the Connection Service Provider. If incident has no direct or likely impact on Interac member cards or information, CCSR records evaluation in incident file log report. All incidents will be compiled and forwarded to the Connection Service Provider Security & Investigations at each month end. |
Net+Cash+V1.0 | Page 40 of 41 |
Form A
ATM Device Theft, Damage or Tampering Report
Operator Name _______________________________________________________________
Machine Code _______________________________________________________________
Machine Location _______________________________________________________________
Incident Date
_______________________________________________________________
Details (provide all pertinent information including date and time of damage/tampering discovery, person who made discovery, if police have been contacted, possible suspects, if video surveillance is available, etc.)
_________________________________________________________________________________
_________________________________________________________________________________
Net+Cash+V1.0 | Page 41 of 41 |